Customer Service & Event Housing Coordinator at SALIX Data
Company Description
Founded in 1999 by two brothers with a bold idea that good
data can do great things, SALIX Data has grown into a trusted global partner
serving more than 2,500 clients worldwide. Operating at the intersection of
precision and purpose, we deliver Business Process Outsourcing, Forensic
Collection, E-Discovery Processing, Cybersecurity, and Workflow Automation
services, stepping in when the stakes are high and accuracy cannot be
compromised. What truly distinguishes us is not just our technology, but our
people. We do not hire to fill seats; we seek thinkers and builders who
question, improve, and take ownership. By placing the right people in the right
seats, we create the conditions where excellence follows naturally. Here, ideas
are valued, growth is intentional, and roles are platforms for meaningful
contribution rather than rigid boxes. The work is real, the expectations are
high, and the impact is visible. SALIX stands for Service, Achievement,
Leadership, Integrity, and eXpertise, principles that guide how we serve our
clients and how we show up for one another every day.
We are seeking a highly organized, proactive, and
service-driven professional to support one of our valued clients within the
hospitality industry. This role is dedicated to delivering end-to-end room
block coordination and event housing management on the client’s behalf.
Operating as an extension of the client’s team, you will
uphold our company’s service and performance standards while supporting the
Director of Lodging and Account Managers in executing room block strategies,
managing hotel partnerships, tracking booking performance, and ensuring
seamless coordination with event owners, venues, hoteliers, and attendees.
As the primary point of contact for housing inquiries, you
will oversee reservation accuracy, monitor pick-up trends, and resolve issues proactively.
Success in this role requires ownership, precision, responsiveness, and the
ability to consistently deliver a high-touch client experience in a dynamic
hospitality environment.
Job Description
Event & Room Block Coordination
- Support
the Director of Lodging and Account Managers with the coordination of room
blocks for contracted events.
- Create,
modify, and cancel room reservations accurately and efficiently.
- Maintain
detailed inventory of room allocations, reservations, and hotel
assignments.
- Monitor
hotel pick-up rates and proactively communicate with hotels, CVBs, and
partner clients.
- Review
and interpret RFPs and contracted event agreements with hoteliers.
Customer Service & Client Support
- Serve
as the first point of contact for customer inquiries via phone, email, and
chat.
- Investigate
and resolve reservation issues and housing-related concerns.
- Make
outbound calls to attendees, hotel partners, venue staff, and event
operators.
- Deliver
timely, accurate, and professional responses across all communication
channels.
Stakeholder & Partner Relations
- Build
and maintain strong working relationships with hotel partners and vendors.
- Participate
in strategic meetings with event owners and venue teams to understand
housing needs and explain service offerings.
- Collaborate
with venue staff and event owners to review housing performance, pickup
trends, and address concerns.
- Provide
on-site representation at select events, conferences, and sales meetings as
required.
Reporting & Performance Tracking
- Track
booking sales pace and compile pre- and post-event metrics.
- Collect
and analyze performance indicators to provide actionable insights.
- Work
closely with internal teams to ensure KPIs are met and continuously
improved.
Marketing & Cross-Functional Collaboration
- Coordinate
with the Marketing Department to support promotional strategies for event
housing.
- Support
outreach initiatives to drive room block engagement and bookings.
Qualifications
- Bachelor’s
degree in Hospitality, Travel & Tourism, Business Administration, or a
related field preferred.
- Experience
in customer service, sales operations, or the hotel/travel industry.
- Strong
interpersonal and problem-solving skills.
- Excellent
verbal, written, and presentation skills.
- Proficiency
in MS Excel, Word, PowerPoint, and Outlook.
- Demonstrated
ability to learn and navigate multiple software platforms quickly.
- Strong
documentation and communication skills across all organizational levels.
- Ability
to manage multiple systems simultaneously while maintaining accuracy.
- Strong
attention to detail and ability to work effectively under deadlines.
- Proven
ability to build lasting professional relationships.
- Marketing
or promotional experience is an added advantage.
Executive Assistant at SALIX Data
We are seeking a highly competent and exceptionally
organized, tech-savvy, and proactive Executive Assistant to
join our team. The successful candidate will be responsible for providing
comprehensive administrative support to C-level executives, ensuring optimal
operational efficiency and effective time management.
Job Description
- Meticulously
manage complex executive calendars and coordinate high-level meetings with
internal and external stakeholders, ensuring optimal time utilization.
- Orchestrate
domestic and international travel arrangements with precision, including
flights, accommodations, and detailed itineraries.
- Craft
and edit critical correspondence, presentations, and reports with
impeccable accuracy and attention to detail.
- Strategically
plan and execute meetings, conferences, and events, overseeing all
logistical aspects and catering requirements.
- Serve
as a primary liaison between executives and employees, clients, and other
external partners, maintaining the highest standards of professionalism
- Exercise
utmost discretion in handling confidential and sensitive information,
recognizing the critical nature of executive-level communications
- Efficiently
manage and prioritize incoming communications, including calls, emails,
and correspondence, responding appropriately and expeditiously
- Implement
and maintain robust filing systems, ensuring meticulous organization of
both digital and physical documents.
- Undertake
special projects and execute ad hoc tasks as assigned by executives,
demonstrating adaptability and commitment to organizational goals.
Qualifications
- Bachelor’s
degree in Business Administration or related field preferred, with 1-2
years of experience as an Executive Assistant or in a similar role
supporting C-level executives
- Exceptional
verbal and written communication skills, strong organizational abilities,
and excellent interpersonal skills
- Proficiency
in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Demonstrated
ability to handle multiple priorities, solve problems, and adapt to
changing environments
- Discretion
and ability to handle confidential information with integrity
- Experience
with travel arrangements and calendar management
- Familiarity
with Nairobi’s business environment and local customs is a plus
Applications will be considered on a rolling basis. Please
note that only shortlisted candidates will be contacted. Deadline
is 28th February 2026.