Internship | Job Vacancies at KCB Bank Group

Branch Manager, Capital Hill Branch at KCB Bank Kenya

Job Description

Key Responsibilities

Achieve profitability targets through revenue maximisation and prudent cost management.
Grow and monitor branch’s liability and asset portfolios to achieve business targets.
Grow the customer base, ensure retention of existing customers through high level of customer satisfaction and cross selling.
Overall management of the branch through efficient utilization of resources.
Delivery of excellent customer service through maintenance of high service standards.
Ensure compliance to Enterprise-Wide Risk Management Framework.
Motivate, coach, and develop a high performing team.
Champion digital migration in the branch.

The Person

For the above position, the successful applicant should have the following: –

A University Degree from a recognized institution.
Minimum of 8 years’ experience in General Banking; 4 years of which one should have been a Branch Manager at MLC.
Experience in Sales, Personal/Business/or Retail Banking.
Experience Credit Analysis and administration.
Experience in Bank operations covering Cash Management, Clearing, Accounts and Administration.
Demonstrated consistent high performance in role(s) held in the last three years
A thorough knowledge of Retail Banking products and services, and extensive Banking Industry knowledge.
Excellent high quality interpersonal, communication and negotiation skills with the ability to network and develop strong business relations
A good understanding of risk, credit policies and procedures.
Strong leadership skills with demonstrated competences in championing high performance management.
Excellent planning, organization, problem solving and analytical skills.

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Branch Manager, Riverside Platinum Centre at KCB Bank Kenya

Branch Manager, Riverside Platinum Centre

Job Description

Key Responsibilities

Achieve profitability targets through revenue maximization and prudent cost management.
Grow and monitor branch’s liability and asset portfolios to achieve business targets.
Grow the customer base, ensure retention of existing customers through high level of customer satisfaction and cross selling.
Overall management of the branch through efficient utilization of resources.
Delivery of excellent customer service through maintenance of high service standards.
Ensure compliance to Enterprise-Wide Risk Management Framework.
Motivate, coach, and develop a high performing team.
Champion digital migration in the branch.

The Person

For the above position, the successful applicant should have the following: –

A University Degree from a recognized institution.
Minimum of 8 years’ experience in General Banking; 4 years of which one should have been a Branch Manager at MLC.
Experience in Sales, Personal/Business/or Retail Banking.
Experience Credit Analysis and administration.
Experience in Bank operations covering Cash Management, Clearing, Accounts and Administration.
Demonstrated consistent high performance in role(s) held in the last three years
A thorough knowledge of Retail Banking products and services, and extensive Banking Industry knowledge.
Excellent high quality interpersonal, communication and negotiation skills with the ability to network and develop strong business relations
A good understanding of risk, credit policies and procedures.
Strong leadership skills with demonstrated competences in championing high performance management.
Excellent planning, organization, problem solving and analytical skills.

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Branch Manager, Prestige Plaza Branch at KCB Bank Kenya

Branch Manager, Prestige Plaza Branch

Job Description

Key Responsibilities

Achieve profitability targets through revenue maximization and prudent cost management.
Grow and monitor branch’s liability and asset portfolios to achieve business targets.
Grow the customer base, ensure retention of existing customers through high level of customer satisfaction and cross selling.
Overall management of the branch through efficient utilization of resources.
Delivery of excellent customer service through maintenance of high service standards.
Ensure compliance to Enterprise-Wide Risk Management Framework.
Motivate, coach, and develop a high performing team.
Champion digital migration in the branch.

The Person

For the above position, the successful applicant should have the following: –

A University Degree from a recognized institution.
Minimum of 8 years’ experience in General Banking; 4 years of which one should have been a Branch Manager at MLC.
Experience in Sales, Personal/Business/or Retail Banking.
Experience Credit Analysis and administration.
Experience in Bank operations covering Cash Management, Clearing, Accounts and Administration.
Demonstrated consistent high performance in role(s) held in the last three years
A thorough knowledge of Retail Banking products and services, and extensive Banking Industry knowledge.
Excellent high quality interpersonal, communication and negotiation skills with the ability to network and develop strong business relations
A good understanding of risk, credit policies and procedures.
Strong leadership skills with demonstrated competences in championing high performance management.
Excellent planning, organization, problem solving and analytical skills.

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Head Capital Mobilisation at KCB Bank Kenya

Head Capital Mobilisation

KEY RESPONSIBILITIES

a. Capital Mobilization Strategy

Develop and implement a multi-year capital mobilization strategy aligned with the Foundation’s strategic plan.
Translate institutional priorities into fundable and investable propositions.
Build and maintain a diversified capital portfolio across grants, philanthropic funding, and catalytic finance sources.
Ensure capital pursuits reinforce institutional mandate and delivery readiness.

b. Capital Origination and Deal Execution

Identify, originate, and pursue capital opportunities with bilateral donors, multilateral institutions, foundations, and impact investors.
Lead negotiations from opportunity identification through agreement execution.
Secure new external capital aligned with Foundation priorities.
Maintain ownership of capital pipelines and conversion of opportunities into signed funding agreements.

c. Strategic Partner Engagement

Build and manage long-term relationships with development partners and capital providers.
Position KCB Foundation within regional and global development finance ecosystems.
Represent the Foundation in senior-level engagements with funding and financing partners.

d. Pipeline Management and Opportunity Development

Establish structured systems for opportunity scanning, qualification, and tracking.
Maintain a forward-looking capital pipeline with defined opportunity stages and value tracking.
Coordinate internally to ensure funding opportunities are technically sound and institutionally aligned.

e. Capital Structuring and Innovation

Support structuring of partnerships combining grants, technical assistance, and financing mechanisms.
Support development of blended finance and catalytic capital structures in collaboration with KCB Bank and strategic partners.
Contribute to innovative financing approaches that enable or catalyze the participation of commercial and concessional capital, in collaboration with regulated financial institutions and strategic partners.

f. Institutional Positioning

Strengthen the Foundation’s positioning as a bank-anchored livelihoods platform.
Develop investment-ready narratives translating program outcomes into capital propositions.
Support thought leadership aligned with capital mobilization priorities.

g. Institutional Coordination

Work closely with Programs, Partnerships, Finance, Strategy, and Communications teams to align capital mobilization with implementation capacity.
Establish internal systems and processes that institutionalize capital mobilization beyond individual relationships.
Reduce reliance on executive-led fundraising through structured institutional approaches.

QUALIFICATIONS AND EXPERIENCE

First degree in any relevant area, including but not limited to Development Finance, Economics, Public Policy, Business Administration, International Development, or related field. Possession of a Master’s degree in a relevant area will be added advantage.
Minimum 8 years relevant experience in capital mobilization, development finance, partnerships, impact investment, or resource mobilization.
Demonstrated track record of securing funding from international donors, foundations, or development finance institutions.
Strong understanding of blended finance and catalytic capital mechanisms.
Experience operating within financial institutions, development finance institutions (DFIs), impact investment organizations, or corporate foundation environments is preferred.

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Head of Diaspora Banking at KCB Bank Kenya

Head of Diaspora Banking

Job Description

KEY RESPONSIBILITIES:

Lead the development and execution of the diaspora banking strategy to drive business growth and profitability.
Identify and develop new markets, partnerships, and commercial opportunities across the global diaspora segment.
Design and deliver innovative, digitally enabled products and solutions tailored to diaspora customer needs.
Leverage digital platforms and strategic partnerships to provide convenient, competitive, and scalable offerings.
Drive growth in deposits, liabilities, and customer acquisition across the diaspora portfolio.
Strengthen customer relationships through targeted engagement, service excellence, and tailored value propositions.
Enhance the bank’s market positioning as the preferred financial partner for diaspora communities.
Provide strategic leadership to the team by delivering direction, coaching, performance management, and fostering a high‑performance culture anchored in accountability, innovation, and customer focus.
Monitor Global market trends, competitor activity, and customer insights to inform strategy and continuous improvement.
Enterprise-wide Risk Management; -Adherence to Standard Operating Procedures (SOPS), Anti-Money Laundering (AML), Credit policy prudential guidelines, combating the Financing of Terrorism (CFT) and Know Your Customer (KYC) procedures to mitigate against losses, frauds, forgeries, and regulatory penalties

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

Resume writing service

Bachelor’s Degree from a recognised Institution
Professional Qualification – Project management or business field (Added Advantage)
Master’s Degree in Business (Added Advantage)

Experience

6 years of working Experience
6 years of working experience in Sales
6 years of working experience in Customer Service
6 years of working experience in Credit
6 years of working experience in Relationship Management
5 years of working experience in Banking Operations

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Senior Manager, Youth Banking at KCB Bank Kenya

KEY RESPONSIBILITIES:

The role focuses on developing and delivering innovative, youth-centered financial products and services that align with market trends and evolving customer needs.
It drives digital engagement and customer lifecycle initiatives to enhance acquisition, retention, and overall youth segment growth.
Through market research and data analysis, the role identifies opportunities, informs proposition design, and supports business case development for new offerings.
It oversees product commercialization by coordinating go-to-market strategies, marketing campaigns, and performance reviews to maximize impact.
The role collaborates with internal teams and external partners to ensure timely, compliant, and effective delivery of youth banking initiatives.

DAILY RESPONSIBILITIES:

Plan, design, and deliver youth-focused financial products and services in line with customer needs and market trends.
Support the creation of reimagined digital engagement models to drive relevance and adoption.
Translate insights into innovative solutions that strengthen the youth banking value proposition.
Implement initiatives that improve acquisition, engagement, and retention across the youth segment.
Monitor customer journeys and recommend enhancements to maximize lifetime value.
Drive initiatives that strengthen brand affinity among youth customers.
Conduct customer and market research to inform proposition design and positioning.
Analyze behavioral and transactional data to identify gaps, opportunities, and emerging trends.
Support business case development for new youth products and enhancements.
Coordinate go-to-market planning and rollout of youth banking propositions.
Partner with marketing and distribution teams to design and execute promotional campaigns.
Monitor performance of launched products and recommend refinements to improve impact.
Work with cross-functional teams (IT, Operations, Marketing, Risk) to deliver youth initiatives on time and within scope.
Manage relationships with external partners, institutions, and digital platforms to enhance delivery.
Ensure execution aligns with compliance, risk, and service standards

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

Education Bachelor’s Degree
Professional Qualifications
Master’s Degree

Experience

Total Minimum No of Years Experience Required

Detail

Management level in Banking
Youth Banking or Youth Proposition
Product Development and Management
Banking Sales and Customer Service
Project Management

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Senior Product Manager, Cash Management at KCB Bank Kenya

Key Responsibilities:

Drive product monitoring and control of Cash Management products in liaison with Cash Management BDMs, Relationship Managers and other relevant stakeholders.
Ensure implementation and cascade of all appropriate procedures in line with the requirements and process in ‘user’ units.
Ensure adherence to and application of established policies, processes, procedures and tools to achieve optimal efficiency, compliance and cost containment.
Stakeholder management to ensure alignment on delivery of Cash Management products.
Restructuring products when necessary and managing the restructuring process
Review existing products and continuously improve on them.
Formulate effective product documentation, policies and procedures, SLA’s to effectively deliver the envisaged propositions
Issue resolution in relation to Cash Management products together with the Product support team
Ensure implementation and cascade of all appropriate procedures in line with the requirements and process in ‘user’ units.
Contribute to the formulation of the sales budget/pricing process including concessions.
Conduct regular portfolio reviews to identify areas of improvement and develop tactical plans towards achieving set risk and compliance criteria.
Responsible for the implementation and adoption of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes within Cash Management products
Using available products, e-Channel & e-Commerce marketing/sales performance i.e. volume, pricing and related revenue, provide impactful recommendations based on internal data, external trends, competitive forces and technology advancements.
Provide regional strategic input for the Cash Management products.

For the above position the ideal candidate should meet the following requirements:

A Bachelors’ degree from a recognized University
At least 10 years work experience in Banking, five (5) of which should be in Transaction Banking or Cash Management solutions •
Vast experience in product development, support, and implementation
Commercial Awareness & Business Acumen: identify opportunities for revenue generation
Technologically savvy and appreciation of current ICT trends.
Excellent research, analytical, and problem-solving skills.
Experience in customer relationship management
Integrity & courage to challenge actions within various business units and the status quo.
Strong persuasion, management and communication skills
Excellent stakeholder management skills
Creative approach, with the ability to anticipate challenges and develop innovative solutions.

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Direct Sales Representive at KCB Bank Group

Direct Sales Representive

Job Description

Key Responsibilities

Sourcing prospective customer leads from various sources, such as referrals, cross-selling opportunities, sales activations organized by the bank or sales leads provided by the bank.
Explaining the features of the products to prospective customers in line with the product’s specifications and treating customers fairly.
Guiding customers on how to complete applications for the respective product they wish to purchase.
Reviewing of the application and documentation provided by the customer to confirm accuracy.
Authentication of customer details by checking the original copies against photocopies of documents provided e.g. National ID and passports.
Forwarding completed applications to the relevant Sales Manager or Retail Support Team, within 24 hours of sign-off by the customer.
Prospecting customers for any other Bank products suitable for their needs.
Ensuring safe custody of customer documents under their care.
Forwarding customer feedback or complaints to the respective Sales/Branch Manager.
Sharing market information from the field to the leadership to improve the bank’s products and provide regular Sales reports.

The Person

For the above position, the successful applicant should have the following:

Be a graduate of a recognized university.
Have 2 years’ working experience in Sales.
Have excellent analytical and interpersonal skills.
Have a passion and commitment to quality service.
Have excellent verbal and written communication skills.
Can meet stringent targets within defined deadlines

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Manager, Product Design at KCB Bank Group

Manager, Product Design

KEY RESPONSIBILITIES:

Provide direction and guidance to product design teams to meet timely deliveries.
Manage product design and development activities.
Provide design solutions to meet cost-effectiveness and on-time deliveries.
Validate product designs, identify constraints and provide corrective actions.
Evaluate the design of new and existing products by conducting thorough analysis and assessment of product specifications.
Support and align efforts to meet customer and business needs.
Understand and negotiate the needs and expectations of multiple stakeholders.
Effectively communicate insights and plans to cross-functional team members and management.
Contribute to product direction conversations, with emphasis on leading the experience vision for the product areas.
Meet regularly with key business partners to review current challenges, uncover root causes, recommend course correction, and implement strategies to support implementation effectiveness based on feedback

The successful candidate will meet the below minimum criteria:

Bachelor’s degree from a recognized university (Required).
Professional Qualifications/Certification in Business Analysis Certification is an added advantage.
At least 5 years’ relevant experience in product design within the financial services or fintech sectors. This should include specific experience in the following areas:
5 years’ experience in digital Banking solutions delivery
5 years’ experience in product or Service design; design &/or digital multi-channel technical support
3 years’ experience in product customer journey mapping, service design
2 years’ experience in workflow optimization
2 years’ experience in information architecture and accessibility standards
2 years’ experience working in agile teams
4 years’ experience in cross-functional stakeholder management

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Manager, Product Development and Commercialization at KCB Bank Kenya

KEY RESPONSIBILITIES:

Lead the development and implementation of innovative banking products and value propositions in own area that address customer needs and market opportunities.
Manage the full product lifecycle, including concept development, business case preparation, pilot testing, launch, and post-launch evaluation.
Collaborate with key stakeholders (Digital Banking, Marketing, Operations, Risk, Finance, and IT) to ensure timely and successful product rollout.
Drive commercialization strategies to enhance product uptake, profitability, and market share.
Develop and maintain detailed product documentation, including product manuals, processes, and pricing models.
Monitor product performance and customer feedback to identify areas for improvement and enhancement.
Conduct competitor and market analysis to ensure the bank’s offerings remain competitive and innovative.
Support the creation of go-to-market plans, promotional materials, and staff training to ensure effective product positioning and understanding.
Ensure all new products comply with internal policies, risk frameworks, and regulatory requirements.
Provide insights and recommendations to senior management on product performance, market trends, and emerging opportunities.
Work closely with Finance and Strategy teams to ensure product profitability and alignment with the bank’s financial goals.
Champion a culture of innovation, customer-centric design, and continuous improvement within the Products Department.

Academic & Professional

Education Bachelors Degree
Professional Qualifications Product development
Masters Degree

Experience

Total Minimum No of Years Experience Required

5 years

Detail Minimum No of Years Need Type

Product development
Project management
Banking Operations
Sales/Marketing

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Senior Manager Oil, Gas & Extractives at KCB Bank Kenya

KEY RESPONSIBILITIES:

Defines & executes the Oil & Gas MSME sector strategy in alignment with the Retail Division and overall MSME ecosystem agenda.
Drives growth by analyzing market trends, identifying opportunities, and ensuring strategic alignment across internal stakeholders and delivery channels.
Oversees and develops the Oil & Gas MSME team, ensuring appropriate resourcing, capability building, and high performance in delivering sector objectives.
Collaborates with product, digital, and marketing teams to design and refine competitive sector-specific financial solutions that meet evolving customer needs.
Ensures strong risk management and compliance with all regulatory, prudential, and operational standards relevant to the Oil & Gas MSME portfolio.
Monitors financial performance, customer satisfaction, and market share to ensure sustainable growth and continuous improvement within the

DAILY RESPONSIBILITIES:

Define and implement the Oil & Gas MSME sector strategy in alignment with the Retail Division and MSME ecosystem strategic agenda.
Analyse sector trends, competitor activity and market opportunities to inform business decisions.
Collaborate with internal stakeholders to align Oil & Gas MSME initiatives with organisational priorities and capabilities.
Identify and drive human capital requirements for the Oil & Gas MSME portfolio.
Support and guide sales and service teams in delivering the Oil & Gas MSME sector offering.
Build and maintain strong relationships with Branch network and Digital teams to ensure seamless delivery of sector solutions.
Develop, coach and retain a high-performing Oil & Gas MSME sector team.
Identify training and development needs specific to Oil & Gas sector requirements and support targeted interventions.
Collaborate with product and digital teams to co-create and refine MSME Oil & Gas sector products and solutions.
Ensure product offerings are competitive and meet evolving sector needs, particularly in financing, cash management and digital solutions.
Ensure all operational processes relevant to the Oil & Gas MSME sector (transaction, incident, problem and change management) are documented, updated and adhered to.
Identify and proactively manage sector-specific risks, ensuring effective monitoring and timely corrective action.
Ensure compliance with regulatory, Anti-Money Laundering, Sanctions, and prudential requirements for the Oil & Gas MSME sector.
Build and enhance the Oil & Gas MSME sector value proposition, focusing on customer experience and service differentiation.
Drive customer migration to optimal channels, supporting efficiency and customer convenience.
Implement sector-specific customer retention initiatives and monitor performance.
Track and enhance customer satisfaction and sector market share.
Develop and manage the Oil & Gas MSME sector budget and financial targets.
Monitor sector financial performance, identify variances, and drive corrective action where necessary.
Ensure timely reporting on sector performance, highlighting key trends and insights.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

Education Bachelor’s Degree Degree from a recognized university
Professional Qualifications Project management or business field
Master’s Degree Business Administration

Experience

Total Minimum No of Years Experience Required

Proactive selling skills in oil and gas industry or relevant
Credit Underwriting Skills
Customer Relationship management
Banking Operations
Business research and product development
Project management

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CISOC Analyst at KCB Bank Kenya

KEY RESPONSIBILITIES

Monitor user and system activity to identify suspicious activities leveraging on security systems
Monitor network activity and investigate anomalous events and traffic trends
Check security monitoring status of systems on monitoring tools and initiate remediation of noted gaps
Monitor alerts and alarms from security monitoring tools and initiate corrective actions
Configure and fine tune security monitoring systems to make sure the bank is sufficiently protected
Administer security tools ensuring optimal uptime and resource utilization
Investigate suspicious user and system events and identify breaches and root cause.
Mitigate intrusion attempts through proactive response to incidents
Prepare manual and scheduled reports for various stakeholders
Research and stay up to date on technology and cybersecurity trends

DAILY RESPONSIBILITIES

Monitor event logs from various systems (firewalls, email, web and DNS, databases, etc.) to identify suspicious activities or attacks, intrusions, and unusual, unauthorised, or illegal activity
Perform incident drilldowns and investigations and escalate validated incidents to designated incident response teams
Follow up on security incidents with relevant support teams and ensure timely resolution
Administer the performance, resource utilisation and overall health of the Bank’s security monitoring tools
Prepare and circulate SOC management reports and dashboards

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic and Professional

Education

Bachelor’s Degree BSc. Information Technology / Computer Science / Cybersecurity / Engineering (Electrical, Electronic) or related field RQ

Professional Certifications

Certified SOC Analyst (CSA)/
Certified Incident Handler (E|CIH)/
Certified Threat Intelligence Analyst (CTIA)/
Certified Information Systems Security
/Professional (CISSP)/
Certified Ethical Hacker (CEH)/
PENTEST+
Security+
Certified Information Systems Auditor (CISA)
Certified Information Security Manager (CISM) RQ

Particulars Detail Specific Field or Qualification Need Type

Any vendor-specific SIEM certification
(Splunk, QRadar, LogRhythm, ArcSight, AlienVault, etc.) AA
Any vendor-specific information security certification AA
Master’s Degree MBA / MSc Cybersecurity / Information
Systems Security / IT Security / IT AA

Experience

Total Minimum Number of Years of IT Experience Required

2 Years

Detail Minimum No. of Years Need Type

Experience in Cybersecurity 1 ES
Experience in System/ Network/ Database or
Cloud Platform Administration, or Application Development 1 DE

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Legal Risk & Compliance.Senior Legal Counsel, Risk & Compliance at KCB Bank Kenya

KEY RESPONSIBILITIES

Review legislation, proposed bills, judicial decisions, best practice and market trends which have an impact on the Bank and advise/recommend changes to Bank policies and procedures.
Provide support in ensuring that the Bank complies with all applicable laws and regulations. Provide advice in relation to compliance matters as contained in the legislation.
Conduct internal legal compliance audits and examinations to ensure compliance with legislative requirements. Liaise with relevant business where legal risks have been identified, to develop mitigating measures and implement remedial action.
Update legal compliance checklists and matrixes used for undertaking legal compliance reviews in line with legislation.
Conduct legal risk analysis and provide legal support for new and ongoing Bank projects and provided legal support in research, drafting and review of Bank policies, product terms and conditions.
Undertake risk related divisional activities (DORCCO, KRIs. RCSA. KCSA, Ethics Compliance, BIA, RVA, BCP & disaster recovery, audit tracker and crisis management) as allocated.
Undertake intellectual property registration and life cycle management as allocated.
Power of Attorney (PA) Management: Preparation, registration, revocation and maintain data/information of the KCB Kenya PAs.
Case law management (internal and external case law and legal opinions) and preparation and dissemination of practice notes, FAQs and training materials and guidelines.

MINIMUM POSITION QUALIFICATIONS

Bachelor’s degree in Law from a recognized University
Post graduate diploma in Law
Minimum five (5) years’ relevant post admission experience, preferably in the financial services sector; including specific experience in legal drafting, risk management, communication and advocacy

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Principal Legal Counsel, Commercial at KCB Bank Kenya

KEY RESPONSIBILITIES:

Preparation and management of contracts including leases and other general commercial law issues.
Contract Management: drive contract lifecycle from drafting through completion of negotiation process, review and contract execution.
Lead support to the contract initiatives and/or projects.
Product gate process management including participation of tender opening activities, supplier evaluation and key business project initiatives.
Review of contract policy, risk management and processes together with the risk and compliance unit to ensure effectiveness and efficiency of the processes.
Legal opinions and research: provide opinions/guidance in respect of commercial contracts being negotiated and signed as well as legal and commercial requirements of all product implementation.
Carry out legal awareness training as appropriate on commercial legal issues.
Probate Administration: oversee administration of probate accounts.
Data management and reporting on statistics.

MINIMUM POSITION REQUIREMENTS:

The preferred candidate will meet the following minimum criteria:

Bachelor’s degree in Law from a recognized university.
Diploma in Law and Advocate of the Court
A minimum of seven (7) years’ relevant post-admission work experience, including specific experience in the below areas:

Legal drafting
Commercial contracting and contract lifecycle management, preferably in the financial services sector and/or international contracting.
Legal communication and advocacy
Legal risk and compliance management
Stakeholder management of diverse calibre

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Senior Legal Counsel, Commercial at KCB Bank Kenya

KEY RESPONSIBILITIES:

Preparation and management of contracts including leases and other general commercial law issues.
Contract Management: drive contract lifecycle from drafting through completion of negotiation process, review and contract execution.
Product gate process management including participation of tender opening activities, supplier evaluation and business project initiatives.
Support in contract negotiation and collaborate with business teams on developing effective relationships with contractors and vendors
Legal opinions and research: opinions/guidance in respect of commercial contracts being negotiated and signed as well as legal and commercial requirements of all product implementation.
Legal awareness training as appropriate on commercial legal issues
Probate Administration: oversee administration of probate accounts.

MINIMUM POSITION REQUIREMENTS:

The preferred candidate will meet the following minimum criteria:

Bachelor’s degree in Law from a recognized university.
Diploma in Law and Advocate of the High Court
Minimum of five (5) years’ relevant post admission experience, preferably in the financial services sector, including the below specific areas:

Legal drafting
Commercial contracts lifecycle management
Legal communication and advocacy
Stakeholder management of diverse calibre
Legal risk management

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Team Manager – Retail & Digital Mass at KCB Bank Kenya

Key Responsibilities

Operational Leadership & Delivery

Monitor daily queue performance (inbound/outbound/chats/emails) to ensure achievement of service levels, TAT, ASA, abandon rates and other KPIs.
Identify performance variances early and implement corrective actions in real time.
Forecast demand and optimize staffing with WFM support to maintain SLA adherence.
Handle and escalate complex customer issues and complaints that require second-line intervention.

Team Leadership & Performance Management

Lead, coach and develop a team of contact centre advisors to meet performance and quality expectations.
Conduct daily huddles, 1-2-1 feedback reviews, side-by-side coaching, quality calibration and performance improvement plans.
Support agent engagement activities, recognition programmes, and morale-boosting initiatives aligned to organisational culture.

Quality & Compliance Oversight

Monitor quality assurance scores and compliance with scripts, regulations, and bank/BPO policies.
Drive continuous improvement actions based on interaction audits and customer feedback.
Ensure adherence to data privacy, risk and security protocols, and internal control standards.

Stakeholder Collaboration

Work with business units (Retail, Digital, Cards, Loans, IT, Risk) to resolve persistent customer pain points and refine process handoffs.
Serve as a conduit between frontline and senior leadership on emerging issues, trends, and operational risks.

Reporting & Insights

Prepare and present MI reports on performance trends, coaching outcomes, escalations, and operational risks.
Suggest data-driven improvement opportunities to drive CSAT, NPS, FCR and employee performance.

Required Qualifications & Experience

For the above position, the successful applicant should have the following:

Bachelor’s degree in Business, Commerce, Social Sciences or related field. (Required).
Professional qualification/certification in Customer Service, Contact Centre Management or Lean/Six Sigma is an advantage.
Master’s degree in business administration (Added advantage).
5 years’ work experience in a customer-facing role, with at least:
3 years’ work experience in Customer Service (Contact centre environment)- (Required).
3 years’ work experience in a supervisory or team lead role within a high-volume contact center environment (Essential).
3 years’ work experience with voice and digital contact channels (phone, email, chat, social). (Essential).
3 years’ work experience in banking or regulated services or large BPO operations industry (Essential).

Technical Skills

Good command of contact centre platforms (CRM, telephony, quality monitoring and reporting tools).
Strong analytical ability with comfort interpreting dashboards and performance metrics.

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Head of Physical Assets & Outsourced Services at KCB Bank Group

Job Description

KEY RESPONSIBILITIES

Develop and implement KCB Group strategy for physical asset management and outsourced services.
Lead solarization initiatives across all Bank locations, ensuring optimal design, installation, commissioning, and long-term performance of renewable energy systems.
Oversee the planning, acquisition, construction, maintenance, and management of physical assets and premises to support business objectives.
Implement performance management practices to monitor, evaluate, and report on SLA compliance for internal stakeholders and third‑party providers.
Establish and maintain asset management frameworks across all Bank locations.
Develop and manage annual operational and capital budgets for physical assets and outsourced services in collaboration with Finance.
Lead and supervise construction, refurbishment, and related project activities across the Bank.
Serve as the primary liaison on regulatory compliance, ensuring adherence to all statutory requirements—including OSHA—and coordinating responses to inspections.
Lead the development, implementation, and maintenance of Business Continuity Plans (BCP) and Business Continuity Management (BCM).
Oversee vendor management for outsourced property, facilities, and transport services, and ensure effective maintenance, monitoring, and power supply management across Bank facilities, including cost-efficient lease administration

MINIMUM QUALIFICATIONS

Bachelor’s Degree in Engineering or equivalent.
KISM (valid practicing License) is required
Professional Qualifications in Project Management is required
10 years’ working experience
10 years’ Engineering Practice
5 years’ Project Management experience
5 years of Relationship Management experience
5 years’ Power Systems

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Manager, Cyber Security Audit at KCB Bank Group

KEY RESPONSIBILITIES:

Conduct cyber risk assessment for assigned cyber security audit and advisory assignments.
Perform independent threat and vulnerability assessment and penetration test audits of the bank’s ICT systems to assess the effectiveness of the cybersecurity control framework and report on cyber risks noted.
Serve as an objective and independent advisor to business functions by providing assurance that cyber security operations and processes conform to current KCB group policies and procedures, regulatory requirements as well as applicable legislation.
Conduct walkthroughs, testing of controls, and negotiating potential issues for Technology audits within the cybersecurity and infrastructure portfolio, including scope areas such as identity and access management, asset classification, network security, operating system security, database security, web application security, mobile application security, public cloud (AWS/GCP/Azure) environments, vulnerability management, endpoint protection, etc.
Identify and evaluate significant cyber security risk exposures and contribute to the improvement of technology risk management and control systems.
Ensure cyber security audits are performed in accordance with the Internation Professional Practices Framework (IPPF) and the bank’s internal audit methodology.
Documents the results of audit work in accordance with internal audit guidelines and the Institute of Internal Auditors (IIA) standards.
Maintain respectful and effective communications and relationships with key stakeholders pre, during and post audit assignments to ensure alignment of audit objectives to Bank strategy.
Follow up on the implementation of audit recommendations, identifying and reporting any gaps that may derail implementation of audit recommendations.
Keep the organisation updated on cyber security industry trends, regulatory changes, and best practices in internal auditing as well as developments in the Banking industry and business environments that would inform the quality of the audit and quality assurance

MINIMUM POSITION REQUIREMENTS

ACADEMIC & PROFESSIONAL

Education

Bachelor’s Degree

Information Technology, Electrical Engineering, Computer Science RQ
Professional Qualifications – Information Systems Audit / Security
CISA/CISM/CISSP AA

Professional Qualifications – Vulnerability Assessment and Penetration Testing

OSCP/ CCIE Security / CRTO / CRTP/ CRTE / CRTM /CPTS RQ
Master’s Degree
IT, MBA, Computer Science AA

Experience

Total Minimum No of Years’ Experience Required

4 Years

Detail Minimum No of Years Need Type[2]

Cyber Security Reviews, Vulnerability Assessments and Penetration Testing Experience 4 ES
IT Security and/or IT Audit 3 ES
Red Team Exercises 1 AA
Stakeholder management 2 ES

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Head, Business Origination & Corporate Service at KCB Bank Group

KEY RESPONSIBILITIES

To develop and lead the implementation of credit origination and corporate service strategy in line with the overall Corporate Banking/ KCB Group strategy.
Evaluation of credit appetite including appropriateness of structure considering application, tenor, risk versus return relationship, and the evaluation of effectiveness of risk mitigants
Deliver well thought out decisions showing sound judgement where applications are within delegated sanctioning authority.
Analysis of credit applications to assess whether the credit risk is in line with the Bank’s Credit Appetite and relative to the profitability of the deal.
Identify and manage existing high-risk accounts and undertake the necessary corrective action when the risk profile threatens to become unacceptable.
In liaison with the credit administration unit and relationship managers, provide oversight of performance of facilities booked in Kenya from other KCB Group subsidiaries to ensure that they remain performing and in the good book.
Robust Covenant Monitoring to ensure that all approved covenants are tracked as per approval terms. Present applications to the relevant credit committee and/or delegated credit evaluators.
Responsible for the oversight and implementation and adoption within Corporate Credit, of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This entails the consideration and approval of customers including those that require being subjected to enhanced Due Diligence for on boarding and continued business.
Support the corporate business units to deliver world class service to our external customers. Assist relationship managers in negotiating term sheets with clients ensuring that the deal structure, conditions, and covenants conform to the overall credit requirements of the bank.
Champion the delivery of consistent, seamless, and trusted customer service to ensure customer retention and loyalty. Spearhead improvement of service delivery and query resolution including defining customer pain points and providing solutions in collaboration with other stake holders

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

Particulars Detail Specific Field or Qualification Need Type4

Education

Bachelor’s Degree RQ
Certificate in Commercial CreditRQ

Professional Qualifications

CPA,ACCA,CFA, AKIB AA
Master’s Degree Finance or a Business Related Field AA

Experience

Total Minimum No of Years’ Experience Required

10 Years

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Bancassurance Sales Representative at KCB Bank Group

KEY RESPONSIBILITIES:

Achieve sales targets (both Retail & Insurance) in accordance with the budgets provided; Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of General and Life insurance products.
Retention of customers within the assigned portfolio – Ensure retention ratio of 85%.
Drive the life Insurance Sales and ensure that set sales budgets are met.
Provide pipeline data as requested. Monitor own sales performance on a daily, weekly, and monthly basis and provide results to the Sales Managers.
Own customer queries and complaints around insurance products and resolve in a timely manner. Escalate any unresolved queries to the Line Manager or the Head Office Bancassurance team.
Ensure accuracy of each application and all other customer documents. Accountable for the accuracy and quality of each application and supporting documents completed and submitted.
Ensure all claims are reported to Head office Bancassurance team as guided while providing timely feedback to the clients. Assist the client to attach relevant documentation and have claim forms well completed.
Ensure premiums are collected strictly as per the credit control policy.
Conduct Branch staff training on Bancassurance products.
Ensure compliance to the Group’s policies in delivering day-to-day business expectations.

The Person:

For the above position, the successful applicant should have the following:

Academic Qualifications:

Bachelor’s degree from a university recognized by Commission of University Education.
Master’s degree is an added advantage.

Professional Qualifications

Ideal candidate must have either of below:

Certificate of Proficiency in Insurance /Executive certificate of Proficiency in Insurance
BCOM (Insurance and Risk Management option)
COP Exemption Certificate

Work Experience:

At least 1 year of experience in sales.
Strong knowledge of Insurance Products.

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Executive Head, Enterprise Data Management at KCB Bank Kenya

KEY RESPONSIBILITIES:

Define and execute the Group Enterprise Data Strategy and Roadmap, aligned to the Group Strategy and priorities.
Establish and enforce Group-wide Data Governance, including data ownership, stewardship, policies, and decision rights across subsidiaries.
Build the Enterprise Data Operating Model, including federated governance structures and subsidiary-level data leads with dotted-line accountability.
Own the Enterprise Data Architecture, including master data, metadata management, lineage, and reference data standards.
Drive Data Quality and Data Integrity Programs, including enterprise data quality SLAs, remediation, and continuous monitoring.
Lead Data Platform and Analytics Enablement, shaping the target data stack and working with Technology to implement scalable data infrastructure.
Enable AI and Advanced Analytics Adoption, ensuring data readiness, ethical AI governance, model risk controls, and business use-case prioritization.
Drive Business Value Realization and Data Monetization, ensuring measurable revenue uplift, cost savings, productivity gains, and new product opportunities.
Ensure Regulatory Compliance and Data Risk Management, including privacy, cybersecurity controls, retention policies, audit readiness, and BC/DR requirements.
Build Group-wide Data Culture and Capability, including analytics literacy, talent development, and enterprise-wide change management.
Collaborate with the Technology Management team to shape the information technology strategy, in particular pertaining to the data and analytics technology stack, critical workflows and channel infrastructure.

The Person

For the above position, the successful applicant should have the following:

Bachelor’s degree in data science or related fields (Required).
Master’s degree in strategic management / business administration or Related (Added advantage).
Certification in data governance frameworks like DAMA DMBOK, COBIT, or ISO/IEC 38500.SQL, R, Python, Supervised and unsupervised machine learning techniques (added advantage).
8 years’ work experience with the below;-
8 years’ progressive experience in data management or analytics(essential).
8 years’ experience in Data Quality Management(essential).
4 years’ experience in Data Remediation program(essential).
4 years’ experience in Data governance frameworks(essential).
4 years’ experience in SQL, Python/R, and cloud computing(essential).
6 years’ experience in People management(essential).
2 years’ experience in Data monetization(desired).
2 years’ experience in Machine learning, AI(desired).
2 years’ experience in Project Management(desired).

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Business Continuity Manager at KCB Bank Kenya

KEY RESPONSIBILITIES:

Establish and maintain BCP policy and processes, keep up to date with regulations and guidelines specific to business continuity management, and recommend improvements and updates to policies, standards, and procedures.
Risk Assessment: Conduct thorough risk assessments to identify potential threats and vulnerabilities to the organization’s operations, systems, and infrastructure.
Collaborate with cross-functional teams to ensure the development and testing of business continuity and disaster recovery plans for critical business functions and systems and updated based on evolving risks and business needs
Business Impact Analysis (BIA) Coordinator: Coordinating the business impact analysis process within the bank to identify critical business functions, assess the potential impact of disruptions, and help in determining the necessary steps to maintain business continuity and minimize risks.
Crisis Management and Incident Response: Support with managing risk events and incidents, coordinating response efforts to minimize operational disruption.
Third-Party Risk Management: Support the business in recommending appropriate resilience and continuity frameworks for managing third-party relationships.
Design training programs to promote business continuity awareness, ensure compliance, and report regularly on program status and improvements.
Management Reporting: Provide regular reports to senior management, BCM Team, CMT, and the board on the state of operational resilience, risks, incidents, and the effectiveness of continuity plans.
Continuous Improvement:
Identify areas for improvement in operational resilience practices, leveraging lessons learned from testing, incidents, and risk assessments to enhance the bank’s preparedness.
Documentation and Communication: Ensure all documentation related to resilience and continuity, including self-assessment, policies, procedures, and plans, is current, accurate, and effectively communicated to relevant stakeholders.
Ensure alignment and integration of business continuity management (BCM) across all business units and subsidiaries.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

Education

Bachelor’s Degree
Computer Science, Information Systems, Business Administration, or related field RQ

Professional Qualifications

One among MBCI/CBCP/ BCI-MBCI, DRII-CFCP, ISO 22301, CBCM, EC-Council Disaster Recovery Professional (EDRP) AA
Master’s degree
Business-related field AA

Experience

Total Minimum No of Years Experience Required

5 years

Detail Minimum No of Years Need Type[2]

Business Continuity & Disaster Recovery
Risk Management
Project Management
Audit
IT/Banking operations
Leadership and Stakeholder Management
Management Reporting
Facilitation of Training
Proficiency in using business continuity management software, tools, and technologies.

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Relationship Manager, SAHL Banking-Lamu Branch at KCB Bank Group

KEY RESPONSIBILITIES:

Managing and leading customer relations, both corporate and Retail.
Shari’ah compliant product sales and other cross sales of other basket products as per targets
Liaison with Relationship teams and Retail Branch network to grow the business
Risk Management to mitigate losses e.g. Frauds and revenue leakages.
Training and development of branch staff
Proper Documentation and administrations of Shari’ah compliant portfolios,
Managing PAR as per set targets.
Responsible for leadership, management, growth and maintenance of the SAHL book
Maintain and grow the existing SAHL customers through enhanced relationships
Achieve the set targets in terms of numbers and values for both liabilities and assets
Monitor and manage SAHL customer complaints, constantly review service delivery standards and position staff in a way, which ensures maintenance of the highest service standards

Experience:

Bachelor’s degree.
Islamic Banking Certification is added advantage.
3 years’ general work experience
2 years’ experience in Banking Operations
2 years’ experience in Credit
2 years’ experience in Sales & Relationships

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Product Configuration Specialist at KCB Bank Group

Product Configuration Specialist

Kenya

Job Description

Gain a deep understanding of the banks digital platforms working with vendors and the Technology team to define the platform roadmap, customizations and change requests.
Minimize outages and optimize recovery time through proactive measures and rapid incident response. Ensure resource optimization and capacity planning for scalable and resilient systems.
Implement and maintain monitoring systems to ensure application and infrastructure health. Perform error trend analysis to proactively identify and resolve issues.
Lead root cause analysis and resolution of recurring issues. Drive continuous improvement in incident response processes.
Automate technical support operational tasks and workflows to improve efficiency and reduce manual intervention. Develop tools and scripts to streamline technology support operations.
Create and maintain comprehensive documentation for systems, processes, and troubleshooting guides.
Lead reliability-focused projects and collaborate with cross-functional teams to deliver robust solutions.
Collaborate with security teams to implement security baselines, vulnerability remediation, and certificate management.
Participate in architecture and design reviews to ensure resilience, scalability, and operability are built into systems from inception.

MINIMUM POSITION QUALIFICATION/ REQUIREMENTS: –

The Person

For the above position, the successful applicant should have the following:

Bachelor’s degree in computer science/ technology related (Required).
Professional qualification/certification in Project Management/ Product Management/ Agile Methodologies (Added advantage).
Master’s Degree Computer Science or Business related (Added advantage).
5 years’ work experience in IT, with at least:
3 years’ experience in mobile banking, internet banking and Digital lending support (Required)
1- year experience in Payment Platform configuration and Support (Required).
2 years’ experience in Project Management / Relationship Management/Customer Experience Management (Desired).
1-year experience in Devops and Agile practice (Required).

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Senior Manager, Data Engineering at KCB Bank Kenya

KEY RESPONSIBILITIES

Collaborate with other Technology staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
Implement and adhere to regular systems maintenance policies and procedures, including change request mechanisms and update schedules to ensure optimum uptime and service availability.
Participate in system acquisition process; propose and create system design models, specifications, diagrams, charts and implementation roadmaps to provide strategic direction to the business.
Administer the assigned Systems at Application level and connected databases, define and optimize database structures, content and processing flows through appropriate Data Definition, Data Manipulation and Data Control Languages.
Perform recovery and testing of systems and processes in accordance with the bank’s disaster recovery and business continuity strategies.
Create and maintain documentation as it relates to system configuration, mapping, and processes.
Create and maintain best practice policies and procedures for business users; ensuring that there are adequate controls around that all data improvements are managed effectively and meet the needs of the organization.
Responsible for designing and implementing ETL architecture to meet corporate data management needs and business functional requirements, ensuring that solution designs address operational requirements such as scalability, maintainability, extensibility, flexibility, and integrity.
Recognize and adopt best practices in reporting, analysis, ETL data integrity, test automation, data quality validation and documentation.
Support, develop and maintain ETL and data warehouse objects and processes in a large Data warehouse of Terabyte scale.

DAILY RESPONSIBILITIES

Design and implement efficient data management systems
Develop, maintain, and test infrastructures for data generation and storage into an enterprise data warehouse.
Ensure digital databases and archives are protected from security breaches and data losses.
Troubleshoot data-related problems and authorize maintenance or modifications during ETL process.
Maintain the integrity and validity of data throughout the ETL processing cycle by implementing data reconciliation processes and error handling based on source to target data comparisons.

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Head, Strategic Partnerships & Commercial Growth at KCB Bank Kenya

KEY RESPONSIBILITIES:

Develop and implement comprehensive partnership strategies, identifying key growth areas, market trends, and potential high-value partners.
Build and manage a diverse portfolio of strategic alliances, ensuring strong relationships with top-level Management Executives and key stakeholders.
Lead the identification and pursuit of new strategic business opportunities, including potential acquisitions, market expansion, and securing large grants/contracts.
Lead negotiations and structure high-impact partnership agreements; working collaboratively with cross-functional teams to ensure the interests of the Group are secured and compliance with relevant regulatory requirements is achieved.
Regularly review financial reports, KPI dashboards, and other relevant data to track ROI and the overall health of the partnership ecosystem.
Prepare brief updates or detailed presentations for EXCO &/or Board regarding progress toward revenue targets and strategic milestones on partnerships.
Build strong internal relationships across the business teams to gain support to deliver growth in products from partnership products.
Participate in industry networking events, luncheons, or conferences to maintain a strong presence and identify new market trends.
Recruit, mentor, and lead a high-performing business development and partnerships team, overseeing budgets and resource allocation.

MINIMUM POSITION REQUIREMENTS:

The preferred candidate will meet the below minimum requirements:

Holder of a Bachelor’s degree from a recognized institution.
Professional qualifications in Marketing or Financial/Investment analysis will be an added advantage.
A Master’s degree in Business Administration is an added advantage.
Have at least 8 years relevant management experience, with specific experience in the following areas:

Commercialization of new ventures from pilot to scale
Minimum 8 years progressive business development management
Driving business growth through strategic partnerships
Deal structuring and negotiations
High level stakeholder management
Post-deal performance management and value benefit realization
People management & supervision

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Software Quality Assurance Analyst at KCB Bank Kenya

KEY RESPONSIBILITIES

Champion and coordinate business requirements reviews across functional teams and ensures that the business requirements are complete, precise, and testable.
Works with project team to define and create overall project test strategy/test plan, plan test schedules or strategies and Identifies test resources, estimates test effort in accordance with project scope or delivery dates and ensures that the test strategy is achieved.
Develop, document, and maintain manual and automated functional testcases, non-functional test cases, test scripts and other test artifacts like the test data, data validation, harness scripts and automated scripts.
Works collaboratively with the business units and project teams to execute and validate test cases based upon business requirements and ensures that the test cases are traceable to the requirements.
In collaboration with GEA and other critical stakeholders, tune the SQA processes, adopt tools and define re-usable templates in-line with the adoption and maturity of the SQA Framework.
Define test process including required test activities and deliverables, conduct Test Readiness Assessment, establish test beds, and ensure that test beds are available for all planned white box and black box testing activities.
Engages, champions, and collaborates with technical teams / personnel in non-functional testing including integration, regression, load, performance, security, and usability testing.
Prepare, share, and review test results periodically, report any defects, bugs, errors, configuration issues, and interoperability flaws and develop test acceptance reports for projects and software changes.
Works with business units to perform post deployment sanity and regression tests and post-implementation review within defined period to confirm that the deployed solution works as per the business requirements.
Participates in formulation and Implementation of Software process improvement policies and strategies for IT division.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

Education

Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or a related field of study RQ
Professional Qualifications ISTQB / ISTQB Agile Tester Certification / Certified Test Engineer (CSTE) / Certified Software Quality Analyst (CSQA) / Certified Associate in Software Testing (CAST) / CMSQ (Certified Manager of Software Quality) RQ
Project Management PRINCE II (Practitioner) / AgilePM / PMI-ACP / Certified Agile Project Manager (IAPM) / Certified Scrum Master (CSM) AA
Master’s Degree
Business Administration or Project Management AA

Experience

Detail Minimum No of Years Need Type

Software Quality Assurance 3 RQ
IT Projects 3 ES
Emerging Technologies (e.g. Mobile, Internet Banking, Cloud, Microservices etc) 2 DE
Software Applications & Support 2 DE
Software Development 2 DE

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Cybersecurity Analyst at KCB Bank Kenya

KEY RESPONSIBILITIES:

Design, implement, and maintain data security controls such as data classification, labelling, encryption, and data loss prevention (DLP), across systems, applications, and cloud platforms.
Develop and maintain data security policies, standards, procedures and Minimum-Security Configuration Baseline Standards in line with industry best practices and regulatory requirements.
Ensure compliance with applicable regulations and frameworks (e.g., Kenya Data Protection Act, ISO 27001, GDPR, and/or other relevant standards).
Collaborate with the Cybersecurity Intelligence and Security Operations Centre (CISOC) in the continuous monitoring and defense of the Bank’s infrastructure against cybersecurity threat.
Support secure adoption of new technologies, applications, and platforms to ensure cybersecurity requirements are met before introduction to production environments.
Lead the end-to-end vulnerability management lifecycle for databases and datastores by executing assessments across cloud and on-premises infrastructure, performing risk-based prioritization, and collaborating with cross-functional teams to remediate and continuously report on compliance.
Support cybersecurity risk assessments and remediation by leveraging technical knowledge to remediate gaps identified by assurance teams such as Information Risk and Audit teams.
Support internal and external audits related to data security and privacy.
Continuous research and provide technical expertise across the different business and technical functions, conduct data security awareness and user training sessions across the group.

MINIMUM POSITION QUALIFICATION REQUIREMENTS:

Academic & Professional

Education

Bachelor’s Degree
BSc. IT / Computer Science or related field RQ

Professional Qualifications

Security certification such as
SC-401: Information Protection Administrator Associate CISA: Certified Information Systems Auditor.
CISM: Certified Information Security Manager
CISSP: Certified Information Systems Security Professional
SSCP: Systems Security Certified Practitioner.
CompTIA Security+
ISO27001
OSCP: Offensive Security Certified Professional. ETC
At least one RQ
Certified Information Privacy Professional (CIPP)
SC-900: Microsoft Security, Compliance, and Identity Fundamentals, CyberOps Professional, Certified Ethical Hacker (CEH) AA
Oracle Database certifications in either OCP/ Oracle Database Security
Microsoft Database certifications such as MCDBA AA
Master’s degree MBA / MSc AA

Experience

Detail Minimum No of Years Need Type

Experience in Cyber Security 2 ES

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Senior Human Resource Advisor at KCB Bank

Senior Human Resource Advisor

Manages the organization’s HR strategies and agenda in partnership with line management for own HR area. Implements change management and manages the HR related internal and external communication. Shares the responsibility for the delivery of the organization’s strategies and plans. Identifies key, high performing and high potential staff and recommends interventions for their development and retention.

Key Responsibilities:

Work as a standalone HR professional for own HR area.
Acts as the primary HR reference contact for staff and line management and proactively support the delivery of HR Processes.
Participate in HR Projects and initiatives for own HR Area.
Participates in organization design and change in liaison with the HR Business Partner and line management to achieve business aligned structural /staff changes.
Executes the performance management framework for own HR area (annual performance cycle and activities, reviews, appraisal, moderation, performance improvement programs, managing non-performance).
In liaison with Resourcing Managers, develop and execute manpower plans, recruitment and selection.
In liaison with the Training Managers and the Talent Manager, identify staff skill and business competency gaps and recommend interventions thereof. Identify talent and formulate succession plans for key talent and critical roles.
In liaison with Employee Relations Managers, develop and sustain an enabling work environment for staff, implement staff recognition, discipline and grievance handling policies and procedures for own HR area.
Manages and or maintains relationships with INTERNAL / EXTERNAL customers/stakeholders/supplies relating to own HR Area: Staff, Heads of Department, Heads of HR / HR Departments, Line Managers, Regional Managers, and Branch Managers.
Maintain accurate and consistent data, records and statistics relating to own HR area.

The Ideal Candidate: Academic, Professional & Experience:

For the above position, the successful applicant should have the following:

A bachelor’s degree from a recognized institution
Professional qualifications such as a Certificate, Diploma, Higher Diploma, or Postgraduate Diploma in HR General or a specific HR discipline
A master’s degree in HR Management or a related business field will be an added advantage.
A minimum of 5 years’ experience in the Human Resources field
At least 4 years’ experience in HR Business Partnering as well as Manpower Planning, Recruitment, and Selection
A minimum of 3 years’ hands-on experience in Organizational Structure Design, Performance Management, Customer Service Orientation, People Management, Relationship Management, and Project Management
2 years’ experience in Job Evaluation
1 year experience in Recognition Management and People Risk Management

The above position is a demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.

To be considered your application must be received by Tuesday 28^th October 2025.

Qualified candidates with disability are encouraged to apply.

Only short-listed candidates will be contacted.

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Ecosystem Lead Non-Governmental Organizations (NGO) Sector at KCB Bank

Ecosystem Lead Non-Governmental Organizations (NGO) Sector

Reporting to the Head of Ecosystem and Value Chain Banking, the Ecosystem Lead – NGO Sector is responsible for developing and executing a comprehensive ecosystem strategy targeting Non-Governmental Organizations (NGOs), international development agencies, charitable foundations, and their associated value chains.

Key Responsibilities:

Strategy Development & Execution

Design and implement an ecosystem strategy for NGOs, foundations, and donor-funded projects.
Translate sector needs into targeted Customer Value Propositions (CVPs), encompassing banking, credit, payments, insurance, and digital channels.

Stakeholder Engagement & Relationship Management

Build and maintain strategic relationships with NGOs, funding partners, UN agencies, government-aligned programs, and implementation partners.
Engage with procurement officers, grant managers, finance directors, and programs lead to provide comprehensive banking solutions.

Ecosystem Structuring & Value Chain Finance

Map NGO value chains (e.g., implementing partners, suppliers, contractors, field agents).
Develop and promote financing solutions for:
NGO contractors and vendors
Healthcare and education programs
Relief supply and logistics networks
Introduce tailored lending models (e.g., program-based credit, LPO financing, guarantee-backed funding).

Product Innovation & Digitization

Co-develop embedded banking tools for:
Donor disbursements
Beneficiary payments
Mobile-based grant tracking and reporting
Leverage fintech’s to digitize cash transfer programs, field agent payments, and NGO treasury services.

Internal Coordination & Collaboration

Work cross-functionally with Corporate, Retail, Micro-Banking, DFS, Treasury, and Bancassurance to deliver aligned solutions.
Coordinate ecosystem sales enablement and performance reporting across business units.
Ensure proper revenue attribution and joint scorecard reviews across contributing teams.

Data & Performance Analytics

Maintain an up-to-date NGO ecosystem database with funding levels, projects, geographies, and transaction volumes.
Track and analyze ecosystem KPIs including deposits, credit utilization, product penetration, and client engagement.

Thought Leadership & Sector Visibility

Represent KCB in NGO forums, donor workshops, and sector networks.
Generate insights on trends in aid financing, humanitarian innovations, and regulatory changes impacting NGOs segment.

The Person

For the above position, the successful applicant should have the following:

Hold a bachelor’s degree from a recognized university
Have a minimum of 6 years’ work experience in sales and business development
At least 6 years’ experience in relationship and stakeholder management
At least 3 years’ experience in the Non-Governmental Organizations sector.
At least 3 years’ experience in Management reporting and presentation
At least 2 years’ experience in Financial Analysis and Business Performance Analysis

To be considered your application must be received by Thursday 23^rd October 2025.

Qualified candidates with disability are encouraged to apply.

Only short-listed candidates will be contacted.

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Research Analyst at KCB Bank

Research Analyst

Reporting to the Research Manager, KCB Asset Management, the role holder be responsible for conducting investment research, market & industry analytics to aid in investment decision making. He/she is also responsible for collecting and collating macro-economic data and identifying and evaluating investment opportunities that exist that would maximize returns to our clients and the company. He/She will also be tasked with maintaining the financial models and projection tools.

Key Responsibilities:

Gather and collate financial and qualitative data on all stocks listed at the NSE
Develop financial models, conduct independent business valuations and maintain and update the company’s research library.
Gather and evaluate macro-economic data and business trends.
Using economic variables, create an asset allocation strategy and House View guidance for adoption by the investment committee.
Develop reports on investment analysis to facilitate the investment decision process during investment committee meetings.
Assist in compiling the client investment reports in liaison with the Portfolio Managers.
Conduct portfolio analysis to make recommendations regarding asset allocation.
Conduct client presentations on specific investment options.
Conduct market research for KCB AM looking at country, industry macro, micro- economic trends.
Source for suitable investments (listed or unlisted) and present the evaluation and opinion to the investment committee.
Create and update banking models and conduct due diligence visits to define investment case for each bank.
Create, update models and conduct periodic due diligence visits.
Call for Investment Committee meetings and take minutes of the deliberations.
Make presentations to the Investment committee covering macro/micro economic trends, equity and fixed income market performance recommendations to support the committee’s decision-making process.
Prepare an economic commentary (weekly summarized and quarterly detailed) to be distributed to all clients.
Organize and conduct management meetings with potential investee companies
Attend investor analyst briefings, company, client visit and compile reports.

The Ideal Candidate: Academic, Professional & Experience:

For the above position, the successful applicant should have the following:

Bachelor’s degree in commerce, finance, Actuarial Science, Statistics, or any other finance-related course
A master’s degree will be an added advantage
ICIFA practicing member is required
Passed the CISI certification program stage one
Competence in Financial Modelling
At least five (5) years in an Investment Management firm, insurance firm, or Banking.
3 years of hands-on experience in research
Should have ready-made models of their own
Experience in the pension industry & capital markets is desired

To be considered your application must be received by Friday 10^th October 2025.

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Senior Manager, Trustee Services at KCB Bank

Senior Manager, Trustee Services

Reporting to the Managing Director, the job holder shall oversee the operations and strategic direction of the trustee department, ensuring regulatory compliance, client satisfaction, and the efficient management of trust assets and administration. Key responsibilities include developing operational policies, managing client relationships, overseeing financial reporting and providing leadership to the team to achieve departmental goals.

Professional development courses

Will be responsible for the growth of the trustee services business by prospecting new clients and growing the department’s revenues in line with KCB AM strategy. The role holder is expected to offer first class service to all stakeholders by building a highly engaged trustee services team in addition to building trusted and valued partnerships within the industry.

Key Responsibilities:

Responsible for designing, implementing and refining operational policies, procedures and technological solutions for trustee services department.
Responsible for business development targeted at a growing customer base, fund value and revenues in line with agreed budgets.
Monitoring the receivables position and ensuring all incomes and other entitlements due from clients are received within reasonable time.
Improve profitability by expanding on existing relations as well as identifying opportunities for incremental revenues.
Oversee the day-to-day administration of client accounts including managing trust assets, handling financial distributions and ensuring proper record keeping.
Ensure full adherence to all relevant laws, regulations including internal operational policies and audit requirements related to trustee business
Continuously re-assessing the operational risks inherent in the business considering changing economic or market conditions, legal and regulatory requirements or operating procedures and practices to safeguard the business.
Ensure regulatory reports and meetings are undertaken in compliance with regulatory guidelines and actively supervising the relevant appointees such as auditors, fund managers, custodians, valuers etc
Manage client relationships, on-boarding new clients whilst ensuring KYC/AML, service level agreements are met with the relevant stakeholders including fostering client confidence through excellent customer service
Representing the company at conferences, seminars and other relevant events.

The Ideal Candidate: Academic, Professional & Experience:

For the above position, the successful applicant should have the following:

Bachelor’s degree from a recognized university
Professional Qualifications, i.e., Trustee Development Program of Kenya Certification is essential.
Professional Qualifications, like CISI/ICIFA/ CFA certification & ICIFA Practicing Member, will be an added advantage
A master’s degree in business or a related field is desirable
8 Years of cumulative work experience is required
Five (5) years’ experience in the Trustee Services sector, three (3) of which should be in Relationship Management, is required

To be considered your application must be received by Friday 10^th October 2025.

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Technology Vendor Manager at KCB Bank

Technology Vendor Manager

This role is responsible for overseeing the strategic management of technology vendors and optimizing their performance to align with the bank’s goals. The primary purpose of this role is to develop and execute a comprehensive Technology vendor management strategy that enhances efficiency, reduces costs, mitigates risks, and ensures the delivery of high-quality products and services from technology vendors.

Key Responsibilities;

Develop and execute a comprehensive technology vendor management strategy to selecting, engaging, and overseeing external technology providers to ensure they align with the Group’s goals, deliver value, and minimize vendor risk.
Collaborate with Supply Chain Management (SCM) and business owners to evaluate all contractual documentation (MSA, SLA, SOWs) including pricing models, compliance requirements, and exit strategies, for potential Technology vendors.
Coordinate with system and business owners to ensure sufficient budgeting is provided for all vendor contracts every financial year.
Monitor and report on the performance of Technology vendors to ensure delivery is in line with contractual obligations, performance metrics and escalate breaches to SCM and Legal for remediation/compliance enforcement.
Collaborate with SCM and Software Asset Management (SAM) to continuously assess and mitigate Technology vendor risks such as data breaches, regulatory non-compliance, license non-compliance, and supply chain disruptions.
Build long-term technology vendor relationships and partnerships through regular service review meetings with vendors in conjunction with System and Business owners across the group.
Follow through the implementation of service improvement plan/initiatives as documented in the CSI register in collaboration with various stakeholders across the group related to Technology Vendors.
Act as a central point of contact and escalation for IT vendor/stakeholder issues and coordinate, control and resolve issues/problems by devising alternative courses of action and contingency plans including innovative approaches.
Ensure all IT Services and products across the group are supported by valid contracts and contract milestones including expiry and renewal processes are tracked and escalated.
Liaise with SCM and legal partners to review, report on and revise contractual agreements as necessary.

The Person

For the above position, the successful applicant should have the following:

Bachelor’s degree in any IT/Business Related field (Required)
MBA or Msc (Added Advantage).
Professional qualification/Certification in ITIL Foundation or Project Management (Required)
Certification in Certified Supply Chain Professional (CSCP) or equivalent (Added Advantage).
Certification in Certified Contract Manager (CCM) or equivalent legal/contracts certification (Added Advantage).
At least 6 years’ work experience.
At least 6 years’ experience in IT service delivery, IT contract management, or general vendor management.
At least 6 years’ experience in negotiating and managing contract life cycles, with an emphasis on technology or IT service agreements.
At least 3 years’ experience in Project management, sourcing, business analytics, vendor relationship management, procurement, or prior vendor performance management background.
At least 2 years’ experience in managing large complex contracts in one or more IT categories, including hardware, software, service, and communication.
At least 2 years’ experience working with all key departments/internal stakeholders and knowledge of procurement and vendor management practices.
At least 2 years’ experience in project management
At least 1 year experience in People Management

To be considered your application must be received by Friday,10^th Oct 2025.

Qualified candidates with a disability are encouraged to apply.

Only short-listed candidates will be contacted.

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Senior Software Quality Assurance Analyst at KCB Bank Kenya

Job Purpose:

Performing quality reviews on business requirements, developing standardized testing Methods and strategies, leading execution of functional and non-functional tests and Implementing quality testing and reporting processes to track and ensure adherence to quality Software development process and products. The role reports to Snr Manager Software Quality Assurance.

Key Responsibilities:

Champion and coordinate business requirements reviews across functional teams and ensures that the business requirements are complete, precise, and testable.
Works with project team to define and create overall project test strategy/test plan, plan test schedules or strategies and Identifies test resources, estimates test effort in accordance with project scope or delivery dates and ensures that the test strategy is achieved.
Develop, document, and maintain manual and automated functional testcases, nonfunctional test cases, test scripts and other test artifacts like the test data, data validation, harness scripts and automated scripts.
Works collaboratively with the business units and project teams to execute and validate test cases based upon business requirements and ensures that the test cases are traceable to the requirements.
In collaboration with GEA and other critical stakeholders, tune the SQA processes, adopt tools and define re-usable templates in-line with the adoption and maturity of the SQA Framework.
Define test process including required test activities and deliverables, conduct Test Readiness Assessment, establish test beds, and ensure that test beds are available for all planned white box and black box testing activities.
Engages, champions, and collaborates with technical teams / personnel in nonfunctional testing including integration, regression, load, performance, security, and usability testing. viii. Prepare, share, and review test results periodically, report any defects, bugs, errors, configuration issues, and interoperability flaws and develop test acceptance reports for projects and software changes.
Works with business units to perform post deployment sanity and regression tests and post-implementation review within defined period to confirm that the deployed solution works as per the business requirements.
Participates in formulation and Implementation of Software process improvement policies and strategies for IT division.

The Person

Bachelor’s degree in computer science, Computer Engineering, Information Technology, or a related field of study is required.
Professional Qualifications in ISTQB / ISTQB Agile Tester Certification / Certified Test Engineer (CSTE) / Certified Software Quality Analyst (CSQA) / Certified associate in software Testing (CAST) / CMSQ (Certified Manager of Software Quality) will be an added advantage.
Project Management PRINCE II (Practitioner) / AgilePM / PMI-ACP / Certified Agile Project Manager (IAPM) / Certified Scrum Master (CSM) AA Master’s Degree Business Administration or Project Management is an added advantage.
5 years’ experience in Software Quality Assurance is required
5 years of experience in IT Projects is essential
2 years of experience working with Emerging Technologies (e.g. Mobile, Internet Banking, Cloud, Microservices etc.) is desired.
5 years of experience in Software Applications & Support is desired
2 years of experience in Software Development is desired

To be considered your application must be received by Friday 15th August 2025.

Qualified candidates with disability are encouraged to apply.

Only short-listed candidates will be contacted.

Read More & Apply

PROGRAMME MANAGER, TERTIARY & ALUMINI

Reporting to the Senior Programme Manager – Education, the Programme Manager, Tertiary & Alumni will oversee the implementation and management of the tertiary and alumni components of the KCB Foundation’s Education Programme. The role is responsible for supporting approximately 1,000 students currently enrolled in public and private universities and middle-level institutions, with an anticipated annual intake of an additional 1,000 students across Kenya.

Deadline :2025-07-25

MONITORING & EVALUATION MANAGER

Reporting to Project Manager, the Monitoring and Evaluation Manager will be responsible for supporting the development and leading the implementation of project/region-specific MEAL frameworks and tools. The role shall undertake day-to-day MEL activities and provide specialist MEAL support to project teams.

Deadline :2025-07-25

SAHL BANKER, GARISSA BRANCH

The SAHL Banker is responsible for growing SAHL business in both Assets and Liabilities. This involves developing and maintaining strong customer relationships, achieving sales targets, and ensuring that all banking activities adhere to Shariah principles, internal and regulatory requirements.

Deadline :2025-07-25

UNIVERSAL BANKER, MOYALE BRANCH

Reporting to Branch Manager Moyale Branch, the role will be responsible for the implementation of all banking propositions to deliver growth and maintenance of these portfolios within the assigned branch.Deadline :2025-07-25

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