Internship | Job Vacancies at KCB Bank Group

Assistant Brand Manager, Brand Sponsorships & Activations at KCB Bank Kenya

Job Description

KEY RESPONSIBILITIES

Support the execution of sponsorship and brand activation programmes aligned with the KCB Brand Strategy including KCB’s Motorsports, Golf, and Athletics.
Develop creative activation concepts and integrated campaign plans that bring sports sponsorships platforms to life across experiential and customer engagement channels.
Design relevant and memorable customer experiences, including fan engagement, product showcases, market activations and other experiential initiatives.
Partner with business, product, sales and customer teams to commercialise sponsorships and activations.
Collaborate with media, public relations, digital, content and creative teams to amplify sponsorship properties and activations
Monitor and evaluate sponsorship and activation performance using agreed brand, customer, commercial, media and engagement indicators, and translate results into actionable insights and recommendations.
Manage approved budgets and essential programme governance requirements, including expenditure tracking, supplier coordination, approvals and the necessary Procurement and Finance processes.
Identify relevant market opportunities, strategic partnerships and engagement platforms that can strengthen KCB’s brand visibility, relevance and customer connection.
Prepare comprehensive post-activation reports, including performance results, customer feedback, commercial outcomes, key insights and recommendations for future improvement.
Maintain accurate administrative records, including contracts, approvals, purchase orders, invoices, activation schedules and performance reports.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Experience

Total Minimum No of Years’ Experience Required

3 Years

Detail Min No of Years Need Type5

Marketing, Brand Management or Communications 3 RQ
Sponsorships, Event Management and Brand Activations 3 RQ
Budget Tracking and Reconciliation 2 ES
Reporting and Stakeholder Engagement 2 ES

Academic & Professional

Particulars Detail Specific Field or Qualification

Education

Bachelor’s degree
Any relevant degree. RQ

Professional Qualifications

CIM AA

Apply> Assistant Brand Manager, Brand Sponsorships & Activations - KCB Group Careers

Senior Relationship Manager – Energy at KCB Bank Group

Job Description

Main Duties & Responsibilities

Strategy implementation:

Implement sector strategy in line with the overall Sector Strategy.
Deliver on Annual Business Growth Targets: Revenue, Fees and Commissions, Profit Before Tax, Assets, Liabilities and Customer Numbers.
Drive sustainable growth through understanding customer/prospects needs and delivering innovative and customized financial solutions to meet identified customer needs.
Develop in-depth knowledge of the client’s strategy, business, financial performance, industry outlook/trends, specific sector knowledge and general macroeconomic issues and trends in the country and other relevant geographies and ensure that this is transferred to the relevant internal stakeholders

Sales and business growth:

Execute client deals in line with developed strategic client plans.
Execute sales growth tactics and targets in collaboration with business partners (e.g. Sectors, Product Management teams, Bancassurance, Capital and any other business partners).
Ensure strong cross- selling of existing and new products to existing and new clients.
Responsible for maintaining a healthy link between the Balance Sheet and Income Statement through managing the margins at which facilities are made available to clients in the portfolio.
Implement and control the pricing tactics and parameters for the portfolio in line with pricing policy and financial targets.
Drive the growth of non-financial performance such as new customer acquisition, Net Promoter Score, updated customer information, accurate segmentation of customers in the portfolio.

Relationship Management:

Champion the delivery of consistent, seamless and trusted customer service to ensure customer retention and loyalty.
Personally maintain and deepen client relationships at the appropriate level and foster long-term client interest.
Relationship Management of Key Sector Customers and Stakeholders.
Develop critical relationships with client decision makers and regularly define and communicate commercial opportunities for new and existing clients of KCB Group.

Account monitoring

Monitor daily referrals to ensure that client facilities are managed within the parameters set by the Bank
Exercising discretion regarding account conduct based on a close knowledge and understanding of client activities
Risk Management
Ensure timely submission of quality credit proposals in conformity with the Credit Policy guidelines and requirements.
Maintain the quality of assigned portfolio within stipulated Non-Performing Loans (NPL) and Portfolio at Risk (PAR) parameters.
Manage and maintain robust monitoring, controls, business continuity, governance and risk management environment
Ensure timely preparation of relevant reports and daily monitoring of accounts to ensure facilities have accurate interest rates, are within the approved limits, and taking remedial actions in line with policy.
Ensure compliance to the Bank’s policies, procedures and regulatory requirements.

Key Performance Indicators:

Revenue Growth
Fees and Commissions
Partnerships/Agreements
NFIs
New Business
% Achievement of revenue budget
% Achievement of Return on Equity
Client retention rate
Renewal rate
Improved client experience (NPS and CES)
Effective risk management
NPL
PAR
Quality internal and external relationships (e.g., with customers, internal and external stakeholders)

Academic & Professional Qualification
Essential:

University Degree in Business Administration, Economics, Finance, Banking or its equivalent from a recognized institution.

Desirable

Professional qualifications (CPA, ACCA, AKIB)
Master’s degree in a relevant field from a recognized institution is an added advantage.
Post graduate and or Banking qualifications will be an added advantage
Professional qualification in sales / marketing

Work Experience & Skills

Essential:

Seven (7) years’ banking experience in the Financial/banking sector, five (5) of which should be in Relationship Management.
Credit and Financial Analysis
Client Portfolio Management
Knowledge of Trade and Transaction Banking products
Digital Savvy and Computer literacy
Entrepreneurial and Commercial thinking
Excellent research, analytical, and problem-solving skills.
Integrity & courage to challenge actions within various business units and the status quo.
Strong persuasion, management and communication skills
Strong organizational skills
Excellent stakeholder management skills
Creative approach, with the ability to anticipate challenges and develop innovative solutions;

Desirable:

Prior experience of dealing with customers
High degree of interpersonal skills when dealing with a range of people and situations.
Good computer skills
Negotiation and Influencing skills
Planning and personal organization

Apply: Senior Relationship Manager-Energy - KCB Group Careers

Ecosystem Lead Education Sector at KCB Bank Group

Job Description

KEY RESPONSIBILITIES:

Share market ecosystem trends, and competitive analysis data with the strategy office and Business units, aggregating this intelligence into a unified database for business consumption.
Developing and executing a sector-specific strategy – Identifying opportunities for financial solutions that align with education sector ecosystem needs.
Develop Sector specific CVPs – they will be responsible for developing the learning institutions CVP for adoption by Corporate and Retail divisions.
Enhancing relationships with key stakeholders – Engaging with government agencies, Universities ,Association of Public and Private schools and regulatory bodies to deepen KCB’s market position.
Driving revenue growth – Increasing learning institution sector lending, deposits, and transaction volumes through tailored financial products.
Strengthening risk management – Implementing credit structures that mitigate risks, such by trade credit insurance, and learning institution guarantees.
Supporting innovation – Collaborating with internal teams to develop digital and financing solutions that enhance service delivery within the learning institution ecosystem such as ERPs, LNK, Lipa KARO, embedded finance, payment gateways etc
Tailored Financial Solutions: lead and collaborate with product and IT teams to develop innovative, technology-driven financial solutions tailored to specific and unique needs of different ecosystem participants, with a focus on value-based pricing and rapid adoption
Coordinate with various business units for a unified sales approach within the education sector ecosystem.
Create and implement onboarding programs for seamless integration into the value chain ecosystem.
Lead sector and sub-segment ecosystem business planning and align strategies with Digital Financial Services (DFS) and Relationship Managers across Corporate Banking, Retail Banking, Mortgage, Treasury and other product houses.
Coordinate product efforts across business units to offer bundled services within specific ecosystems beyond traditional banking.
Identify and explore new business opportunities within ecosystems and value chains, working with relationship managers to prospect for new clients and foster relationships with key stakeholders across various industries.
Work with business functions to design tailored financial solutions for different ecosystem participants including development of value-based pricing mechanisms, focusing on creating innovative solutions with quick adoption of technology-driven solutions and catalyzing utilization of these solutions
Coordinate with strategy division to define value chain KPIs and performance targets and develop revenue sharing or shadow P&L mechanism aligning with business units.
Coordinate with the Risk Function to develop value-chain approach in credit risk assessment and credit risk management, leveraging value chain data across origination, Ecosystem Wallet Share (EWS), and post drawdown monitoring to simplify and enhance credit process for value chain credit products
Work with the Marketing function in developing effective go-to-market strategies for the various products within the assigned ecosystem.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional
Experience

Education Bachelor’s degree Bachelor’s degree in any relevant area RQ
Professional Qualifications Any relevant field AA
Master’s degree Any relevant field AA
Total Minimum No of Years’ Experience Required 6 yearsbus

Detail Minimum No of Years Need Type[2]

Sales and business development 6
Relationship and stakeholder management 6
Experience in the education sector 3
Management reporting and presentation 3
Project management 3
Digital products solutioning 2
Business (performance) analysis 2
Financial analysis 2
Credit/lending 2
Banking operations 2

Apply: Ecosystem Lead Education Sector - KCB Group Careers

Sales Manager Mass and Middle core Retail, Card Issuing at KCB Bank Group

Job Description

KEY RESPONSIBILITIES:

Grow Card sales through issuance of new credit cards, prepaid cards, and debit cards for new business to grow the portfolio. (Physical and Virtual)
Drive card utilization to deliver value to the bank through card usage.
Direct, coordinate and manage Card Sales activities for the card sales team.
Enhance extension of appropriate credit limits to achieve a quality asset book and acceptable NPL.
Identification of new Card business opportunities and maintaining the relationships through cross-selling of bank products to diversify the revenue base to maximize financial returns,
Build and maintain customer relationships in order to achieve excellent customer service and Customer loyalty through the introduction of customer-friendly products and solutions
Manage and develop the Sales Team to drive and achieve sales targets of 10 closed sales per month while growing the performance.
Actively provide leadership during product campaigns, through presentations and sales promotions like the introduction of the new application forms.
Analyse market intelligence received from the sales teams and generate recommendations for product development/modifications.
Provide training and coaching to the Sales Team, branch staff and retain a high-performing sales team.

KEY REQUIREMENTS

Business Related Degree
4 years of experience in Card Issuing
3 years of experience in Sales
1 year of experience in Card Portfolio Management
2 years of experience in Card Services
1 year of experience in Relationship Management

Apply: KCB Group Careers

Manager Group Card Accounts at KCB Bank Kenya

Job Description

This role is responsible for management and oversight of card suspense accounts and timebound settlement, charge backs, merchant payments, card holder payments and exceptions management.

Key Responsibilities

Ensure that Card Suspense Accounts and settlements are done within the stipulated timelines.
Manage charge backs, merchant payments, card holder payments and exceptions.
Monitor the aging balances to ensure timely exception management within defined TATs, resolution as per bank processes, clearance, and full compliance with policies and regulatory standards.
Responsible for the management of intercompany card accounts (KCB Group), the Nostros -that is for the group, international card schemes and local switches.
Manage Card operations related projects to keep up with changes in card business and regulatory changes for KCB Kenya and the Group.
Provide detailed analysis (MIS) and commentary of suspense and compliance reports, including root cause identification and corrective actions.
Provide leadership, coaching, and stakeholder engagement to drive team performance and alignment with business and operational goals.

The Person

For the above position, the ideal candidate should meet the following requirements:

Possess a bachelor’s degree from a recognized institution; a master’s degree will be an added advantage.
Professional certification: CPA Part 2.
Have a minimum of 4 years’ work experience.
4 years’ experience in Banking Operations
4 years’ experience in Reconciliation/ Management of suspense Accounts
2 years’ experience in Card Business/ Card Operations
3 years’ experience in Data Analysis & Presentation of Management Reports
4 years’ experience in People Management & Stakeholder Management

Apply: Manager Group Card Accounts - KCB Group Careers

Head, Project Management & Investments at KCB Bank Kenya

Job Description

Shape the Future of Affordable Housing and Real Estate Investment

We are seeking an accomplished and visionary Head, Project Management & Investments to lead the Bank’s real estate and affordable housing development agenda. The role is responsible for managing, advancing, designing, implementing, and providing technical support for the Bank’s housing and real estate development strategy, while driving initiatives that facilitate long-term funding for the mortgage portfolio and mitigate liquidity risk.

The successful candidate will develop innovative investment and funding models, secure sustainable funding lines for the mortgage book, and lead strategic capital raising initiatives. In addition, the role provides leadership to the fundraising, project management, valuation, and technical support functions, ensuring successful delivery of housing and real estate projects while positioning the Bank as a leading player in Kenya’s housing and real estate ecosystem.

Key Responsibilities:

Develop and execute funding and investment strategies for the mortgage portfolio, including REITs, bonds, blended finance, tenant purchase schemes, security-based lending structures, and other innovative financing models.
Lead capital raising initiatives and establish strategic funding partnerships to support sustainable growth of the mortgage business.
Drive the development and implementation of affordable housing financing and delivery solutions across public and private sector developments.
Structure, evaluate, and monitor real estate investments and development projects, ensuring commercial viability and effective risk management.
Manage a portfolio of projects, providing leadership in project planning, execution, monitoring, reporting, and stakeholder management.
Monitor housing market trends, policy developments, and emerging opportunities to inform business strategy and investment decisions.
Provide leadership to multidisciplinary technical teams responsible for project management, valuation, construction, and real estate advisory services.
Develop and implement policies, frameworks, and risk management strategies that support housing and property-related investments.
Build and maintain strategic relationships with government agencies, county governments, investors, development partners, and other key stakeholders within the housing ecosystem.
Provide expert advice and strategic insights to senior management on housing development, real estate investment, funding strategies, and market opportunities.

Qualifications & Experience

Education & Professional Qualifications

Bachelor’s degree in architecture, Quantity Surveying, Building Economics, Construction Management, or a related field from a recognized university.
Professional certification in Project Management, Real Estate Finance, Sustainability/Green Finance, Fundraising, Capital Raising, or a related discipline.
Master’s Degree (MBA, MSc, MA, or equivalent) will be an added advantage.

Experience

Minimum of 8 years’ relevant experience, including at least 5 years in affordable housing, real estate development, project management, housing finance, investment management, or a related field.
Proven experience in capital raising, transaction structuring, real estate funding, or development finance.
Demonstrated success in portfolio management, business development, and leading multidisciplinary teams.
Strong understanding of affordable housing programmes, housing finance, real estate markets, and relevant regulatory frameworks.
Demonstrated knowledge of the Kenyan housing sector, including market, economic, social, and demographic trends.
Excellent analytical, stakeholder management, communication, and strategic leadership skills.

Key Competencies

Strategic and commercial mindset.
Strong leadership and people management capability.
Excellent project and portfolio management skills.
Innovative problem-solving and solution design.
Strong financial, investment, and analytical capability.
Ability to build and manage high-level partnerships and stakeholder relationships.
Results-oriented with high levels of integrity and professionalism.

Apply: Head – Project Management and Investments - KCB Group Careers

Manager, Business Continuity Planning & Compliance at KCB Bank Kenya

Job Description

The purpose of this role is to lead the Group’s Technology Business Continuity Management (BCM) Resilience programs aligning with ISO 22301 and Central Bank regulatory mandates across multiple regional jurisdictions. The role holder is accountable for mandating and enforcing IT Disaster Recovery (DR) Resilience strategies that leverage emerging technologies—including Automated DR Failover Orchestration, Cloud-native resilience and Air-gapped backups to ensure the continuous availability of mission-critical banking systems across traditional, multi cloud, and microservices environments.

Key Responsibilities

Technology Resilience & Recovery.

Mandate the Group-wide Technology BCM and Operational Resilience strategy, ensuring alignment with ISO 22301, global best practices, evolving regional regulatory mandates (e.g., CBK Prudential Guidelines) while integrating modern Cloud-Native resilience patterns, Automated DR Failover Orchestration, and Infrastructure as Code (IaC) for automated recovery.
Partner with Group Cybersecurity to design and test specialized “Cyber Recovery Playbooks” (e.g., Ransomware recovery, immutable backups) to defend against and rapidly recover from destructive cyber-attacks.

DR Failover Simulations Orchestration & Testing.

Direct and orchestrate multi-jurisdictional Disaster Recovery (DR) and Cyber Resilience failover simulations for the Group’s Core Banking and Tier-1 applications, rigorously validating strict Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO).
Develop technology-related crisis management frameworks and facilitate IT DRP simulation exercises (Tabletop drills) for the Group Technology teams.

High-Availability (HA) & BIA.

Challenge Enterprise Architects and system owners on High Availability and redundancy designs; exercise authority to mandate the elimination of Single Points of Failure (SPOFs) across physical data centers and decentralized Multi-Cloud/Containerized architectures.
Lead Business Impact Analyses (BIA) and IT Threat/Vulnerability assessments to proactively align technology recovery strategies with business demands.

Third-Party Cloud Resilience & Supply Chain Governance.

Execute resilience audits and risk assessments of critical third-party technology vendors, SaaS/PaaS Cloud Service Providers (CSPs), and FinTech partners to prevent supply chain disruptions and mitigate systemic concentration risks.
Executive Reporting & Remediation Enforcement
Design high-impact Operational Resilience dashboards and present strategic BCM risk profiles and compliance postures to the Group Risk Management Committee and the Board.
Mandate and strictly track the closure of critical vulnerabilities, architectural gaps, and lessons learned identified during DR simulation exercises to their logical conclusion.

The Person

For the above position, the successful applicant should have the following: –
A bachelor’s degree in Computer Science, Information Systems, Information Security or a related IT field is required.
Professional Qualifications in Business Continuity / Resilience (CBCP (Certified Business Continuity Professional), AMBCI, MBCI, or ISO 22301 Lead Implementer / Auditor) is required.
Professional Qualifications in Technology Governance & Security (CISA, CISM, CISSP, CRISC, or ITIL v4) is advantage.
Master’s degree in business or technology is added advantage.
At least 5 years’ experience in IT operations, architecture, or assurance functions within the Financial Services industry is required.
At least 4 years of deep, practical knowledge of current business continuity planning techniques, disaster recovery, and performing complex risk and business impact analyses (BIA) is required.
At least 3 years of demonstrated exposure to IT resilience practices, including Cloud-native recovery orchestration, Infrastructure as Code (IaC), Automated DR Failover Orchestration, and governing SaaS/PaaS resilience.
At least 3 years in strong understanding of Core IT applications and experience in governing Third-Party/Vendor technology resilience.
At least 4 years of proven track record of managing cross-functional technical teams during high-pressure crisis events or large-scale DR simulations.
At least 3 years of practical knowledge of prudential guidelines on BCM and ICT Risk Management (e.g., CBK regulations).

Apply: Manager, Business Continuity Planning & Compliance - KCB Group Careers

Manager – Merchant & Mini-App Ecosystem at KCB Bank Kenya

Job Description

Job Purpose

The job holder is responsible for executing and driving the bank’s end-to-end digital merchant and partner ecosystem, including hands-on oversight of the mini-apps program. The role actively manages day-to-day relationships with mini-app partners and key merchants, coordinates the development and continuous enhancement of mini-apps and merchant solutions, and ensures smooth technical integration across the bank’s digital channels to deliver a seamless digital experience for merchants and partners.

The role manages the full merchant and partner lifecycle from acquisition and onboarding to growth and retention, ensuring frictionless payments, simplified transactions, rapid issue resolution, and optimized user journeys. The job holder is also responsible for implementing initiatives that increase platform adoption, engagement, and digital revenue. He/She will deliver new digital experiences and revenue opportunities by executing customer value propositions, targeted growth activities, and high-impact merchant and partner programs.

Success is measured by the strength of partner relationships, mini-app and merchant performance, increased platform usage, optimized digital experiences, and sustained growth in transactions and digital revenue.

KEY RESPONSIBILITIES:

Manage the Merchant & Mini-App Ecosystem: Manage day-to-day operation of the bank’s digital merchant and partner ecosystem, including mini-app partners, ensuring smooth operations, partner support, and continuous growth in platform usage and transactions.
Execute Merchant and Partner Acquisition & Onboarding: Carry out onboarding activities for new merchants and partners, ensuring all requirements, documentation, integrations, and setup steps are completed accurately and efficiently.
Coordinate Mini-App Development & Integration: Coordinate mini-app development and updates, track delivery progress, manage testing and quality checks, and ensure all integrations meet platform and technical standards.
Deliver Merchant Digital Experience & Product Enhancements: Work closely with product, UX, and engineering teams to implement new features, enhancements, and fixes that improve merchant and mini-app user journeys.
Manage Merchant & Partner Relationships: Cultivate and maintain strong relationships with new and existing merchants and partners as well as handle day-to-day communication, issue resolution, and operational coordination to support their ongoing needs and ensure strong working relationships.
Execute Merchant Programs & Growth Activities: Implement merchant programs, promotions, and value propositions in coordination with cross-functional teams to increase the number of mini-apps, drive mini-app adoption and MAU, engagement, and transaction volume across the merchant and partner ecosystem and contribute towards strategy development.
Monitor Data & Operational Performance: Track merchant and mini-app metrics, analyze traffic and transaction data, identify trends, issues or opportunities, and recommend operational adjustments to enhance the overall digital merchant and partner experience.
Collaborate with cross-functional teams: Work closely with other departments and teams to ensure the platform meets security standards and provides seamless, low friction user journeys.
Monitor Performance & Communicate Results: Prepare and deliver regular reports on merchant activity, mini-app performance, customer engagement and partner feedback for management and key stakeholders and derive insights for product enhancements.
Ensure Compliance and Ethical Standards: Adhere to relevant regulatory policies, and ethical guidelines in the management of all merchant activities and mini-apps operations and lifestyle programs.

Daily Responsibilties

Collaborate with internal teams to define technical and commercial requirements for new merchant, partner, and mini-app features, ensuring solutions are delivered effectively and enhance customer engagement.
Drive mini-app and merchant feature adoption by using data insights, user feedback, and continuous experimentation to implement improvements and resolve performance gaps.
Act as the internal advocate for the merchant journey, ensuring mini-app submissions, onboarding processes, and solution management are intuitive, efficient, and aligned with merchant needs.
Coordinate with merchants, technical partners, platform teams, and payment providers to support seamless deployment, perform quality checks, and ensure all integrations meet technical and operational standards.
Monitor daily transactional performance across merchants and partners, quickly identifying issues and working with support and technology teams to resolve platform or merchant-related problems.

The Person

For the above position, the successful applicant should have the following:

Bachelor’s degree from a recognized university.
Member of a relevant professional body e.g. CIM / Product Management / Project management is an added advantage.
Master’s degree in Business Administration (MBA) / Marketing / Any Related Field is an added advantage.
At least 5 years’ work experience in the same or related role, with at least:
5 years’ work experience in developing digital financial platforms e.g. financial services, banking, payments & investment platforms.
4 years’ work experience in merchant/partner management.
3 years’ work experience in engagement, retention and churn reduction
5 years work experience in driving revenue growth and commercial acumen
2 years’ work experience in Go-To-Market strategies
3 years work experience in customer service and value management
3 years work experience in data analytics and business intelligence is desirable.
3 years experience in service design, user experience and customer journeys optimization
2 years experience in digital marketing / product management

Apply: Manager – Merchant & Mini-App Ecosystem - KCB Group Careers

Employee Wellness Manager at KCB Bank Kenya

Job Description

Are you passionate about promoting employee wellbeing and creating a healthy, supportive workplace culture? We are seeking a highly motivated and experienced Employee Wellness Manager to manage and coordinate our Staff Medical Scheme, Employee Assistance Program (EAP), and Staff Wellness Program, while driving initiatives that support employee health, engagement, and overall wellbeing across the organization.

Key Responsibilities

Formulate input into the Staff Wellness Strategy for the assigned HR area.
Manage and coordinate the annual review of staff wellness schemes, programs, initiatives, and benefits, and implement approved outcomes within policy and approval mandates.
Act as the primary HR Wellness contact for staff and line management, providing proactive support in the delivery of wellness programs and initiatives.
Offer guidance to staff and line managers on HR policies, procedures, and processes relating to employee wellness.
Manage and coordinate the Wellness Program in line with organizational policies and procedures.
Respond to staff and line management enquiries on wellness-related matters.
Work closely with Employee Relations and Health & Safety teams to develop and sustain an enabling work environment and implement staff wellness initiatives, policies, and procedures.
Manage and maintain effective relationships with internal and external stakeholders, service providers, and partners relating to employee wellness.
Provide administrative support to business and staff committees, forums, schemes, and initiatives relating to wellness programs.
Maintain accurate and consistent records, data, reports, and statistics for staff wellness programs, schemes, initiatives, and benefits.

Qualifications & Experience

KnowledgeManagement

Required Qualifications

Bachelor’s Degree in a Medical Related Field.
Professional qualification in Counselling, Psychology, Counselling Psychology, Clinical Psychology, or Nursing.

Added Advantage

Diploma or Certification in Human Resource Management.

Experience

3 years’ experience implementing Corporate Wellness Programs.
3 years’ experience in Staff Medical Scheme Administration.
3 years’ experience in Stakeholder Management.
2 years’ experience in Relationship Management.
3 years’ experience in Wellness, Occupational Health & Safety, or related employee wellbeing initiatives is desired

Key Competencies

Strong interpersonal, counselling, and relationship management skills.
Excellent communication and stakeholder engagement abilities.
Strong planning, coordination, and administrative skills.
High levels of professionalism, empathy, confidentiality, and integrity.
Ability to manage multiple wellness initiatives and maintain accurate reporting and records.

Apply: Employee Wellness Manager - KCB Group Careers

Business Analyst at KCB Bank Kenya

Job Description

Job Description

Collaborate with stakeholders to gather, analyze, and document business requirements for
projects, systems, or processes.
Assisting in the prioritization of business requirements and defining project scope and
objectives.
Serve as a bridge between technical and non-technical stakeholders, translating business
needs into technical requirements and vice versa.
Facilitating communication between stakeholders and IT teams to ensure clear understanding
of requirements.
Collaborate with project delivery teams to ensure that the final product meets the documented
requirements and specifications.
Provide support to end users during implementation and post-implementation phases.
Job Description Document
Monitoring the changes in baseline requirements through effective application of change
control processes and tools.
Work with senior business analysts to manage requirements traceability information and track
requirements status throughout the project.
Contributing to the development of test plans and test scripts as well as performing test
execution to ensure the solution aligns with business needs.
Assist in training of end users, creation of training materials and user guides, and oversee the
process of guaranteeing user acceptance and competency.

The Person

For the above position, the successful applicant should have the following:

Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or a related field of study
Professional qualification/certification in ITIL Foundation, Certified Business Analysis Professional (CBAP), TOGAF is an added advantage
Certification in project management: PRINCE II (Practitioner) / AgilePM / PMI-ACP / Certified Agile Project Manager (IAPM) / Certified Scrum Master (CSM) is an added advantage.
2 years’ Progressive work experience in Information Technology.
1 year’s experience in Business analysis and architecture.
1 year’s experience in IT Projects.
1 year’s experience in Emerging Technologies (e.g. Mobile, Internet Banking, Cloud, Microservices etc) is desired.
1 years’ experience working in a fast-paced agile environment is desired

Apply: KCB Group

Senior Relationship Manager-Fast Moving Consumer Goods at KCB Bank Kenya

Job Description

Reporting to the Sector Head, FMCG, the role holder will be responsible for driving the growth, profitability, and sustainability of the FMCG Corporate portfolio by implementing sector-focused strategies aligned with the overall Corporate Banking business objectives. The incumbent will develop and maintain strong relationships with corporate clients and key stakeholders, deliver innovative and tailored financial solutions, and identify opportunities to expand the Bank’s business within the sector. The role will be accountable for portfolio growth through effective client acquisition, relationship management, cross-selling of the Bank’s products and services, and the delivery of exceptional customer experiences. The position will also ensure prudent credit and risk management, maintain portfolio quality within approved risk parameters, and uphold the highest standards of regulatory compliance and governance.

Key Responsibilities

Strategy implementation

Implement the FMCG Business Segment Portfolio strategy in line with the overall KCB Group Strategy.
Delivery on Annual Business Growth Targets: Revenue, Fees and Commissions, Balance sheet and Customer number growth.
Drive acquisition of NEW Corporate FMCG Business relationships
Drive sustainable growth through understanding customer/prospects needs and delivering innovative and customized financial solutions to meet identified customer needs.
Develop in-depth knowledge of the client’s strategy, financial performance, industry/outlook/trends, and general macroeconomic issues and trends in the country and other relevant geographies and ensure that this is transferred to the relevant internal stakeholders

Sales and business growth

Execute clients deals in line with developed strategic client plans.
Execute sales growth tactics and targets in collaboration with business partners (e.g. Sectors, Product Management teams, Bancassurance, Capital and any other business partners).
Ensure strong cross-selling of existing and new products to existing and new clients.
Responsible for maintaining a healthy link between the Balance Sheet and Income Statement through managing the margins at which facilities are made available to clients in the portfolio.
Implement and control the pricing tactics and parameters for the portfolio in line with pricing policy and financial targets.
Drives the growth of non-financial performance such as new customer acquisition, Net Promoter Score, updated customer information, accurate segmentation of customers in the portfolio.

Relationship Management

Champion the delivery of consistent, seamless and trusted customer service to ensure customer retention and loyalty.
Personally maintain and deepen client relationships at the appropriate level and foster long-term client interest.
Relationship Management of Key Regional Customers and Stakeholders.
Develop critical relationships with client decision makers and regularly define and communicate commercial opportunities for new and existing clients of KCB Group.

Account monitoring

Monitor daily referrals to ensure that client facilities are managed within the parameters set by the Bank
Exercising discretion regarding account conduct based on a close knowledge and understanding of client activities

Risk Management

Ensure timely submission of quality credit proposals in conformity with the Credit Policy guidelines and requirements.
Maintain the quality of assigned portfolio within stipulated Non-Performing Loans (NPL) and Portfolio at Risk (PAR) parameters.
Manage and maintain robust monitoring, controls, business continuity, governance and risk management environment
Ensure timely preparation of relevant reports and daily monitoring of accounts to ensure facilities have accurate interest rates, are within the approved limits, and taking remedial actions in line with policy.
Ensure compliance to the Bank’s policies, procedures and regulatory requirements.

Qualifications, Experience and Competencies

The ideal candidate should possess the following qualifications, experience, and capabilities:

Bachelor’s Degree from a recognized university
Minimum of seven (7) years’ banking experience, preferably within a reputable financial institution, with significant exposure to Corporate Banking and Relationship Management.
At least five (5) years’ experience managing corporate relationships within the FMCG sector, with a proven track record in client acquisition, portfolio growth, and revenue delivery.
Demonstrate expertise in Credit, financial analysis, and client portfolio management, with a minimum of five (5) years’ relevant experience..
Sound knowledge of Trade, Transaction Banking, and other Corporate Banking products and solutions.
Deep understanding of FMCG industry value chains, market dynamics, and the key drivers of business performance within the sector.
Strong sector expertise with a thorough understanding of emerging trends, opportunities, risks, and competitive developments within the FMCG industry.
High level of digital awareness and proficiency in the use of banking systems, data analytics tools, and business applications.
Strong commercial acumen with the ability to identify opportunities, develop winning strategies, and deliver sustainable business growth.
Excellent research, analytical, financial modelling, and problem-solving skills, coupled with strong attention to detail.
Outstanding communication, negotiation, stakeholder management, and relationship-building capabilities.
High levels of integrity, professionalism, and sound judgment, with the confidence and courage to constructively challenge established practices, drive improvements, and influence decision-making.
Self-driven, results-oriented, and capable of thriving in a dynamic, fast-paced, and highly competitive business environment.

Apply: Senior Relationship Manager-Fast Moving Consumer Goods - KCB Group Careers

Information Risk Manager at KCB Bank Kenya

Job Description

The position is responsible for assuring oversight on IT related risks as related to projects, information security, business continuity and disaster recovery, risk management policies and standards of KCB Group.

KEY RESPONSIBILITIES:

Carry out reviews along the various phases of a project’s lifecycle as detailed in the bank’s Project Management framework to ensure that all delivered systems comply;
Provide guidance in resolving IS audit findings and lead the development of reports and corrective action plans;
Provide guidance for the Resumption and Recovery of time sensitive business operations in accordance with pre-established timeframes as well as ensuring that adequate plans are in place for the less time sensitive business operations;
Develop and implement Risk Management Policies, procedure, standards and guidelines based on best practice benchmarking COBIT, ISO/IEC 270001, NIST, ITIL and other relevant standards;
Review and recommend appropriate security enhancement of our network by evaluating network design and ensure implementation of effective firewall security policies;
Manage incidents and complaints about ICT Services;
In liaison with IT ensure effective change management process is in place;
Review and evaluate system backup and disaster recovery standards for the bank, follow up on the implementation and provide support to ICT Department to ensure quick recovery in the event of disaster;
Reviewing the Business Continuity Programme for effectiveness and completeness and recommend appropriate action;
Reviewing System Security Configurations for effectiveness and recommend appropriate settings;

Responsibilities

Lead and mentor a team of Information Risk Managers and Analysts, fostering a collaborative and high-performing environment.
Conduct comprehensive reviews and provide independent assurance on projects, cybersecurity, and governance initiatives.
Offer objective and insightful recommendations to enhance the bank’s information systems and ICT infrastructure.
Ensure the bank’s data and systems are secure and compliant with industry standards and regulations.
Stay updated with emerging technologies and trends, identifying potential risks and opportunities for the bank.
Collaborate with various departments to understand their information risk needs and provide tailored solutions.
Develop and implement risk assessment frameworks and methodologies to identify and mitigate potential risks.
Prepare and present risk reports to senior management, offering clear and actionable insights.
Build and maintain strong relationships with internal stakeholders and external partners to ensure effective risk management.
Stay informed about industry best practices and contribute to the bank’s overall risk management strategy.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, or a related field, with a Master’s degree preferred.
Minimum of 8 years of experience in information risk management, with a proven track record of leading teams.
Certified Information Systems Auditor (CISA) or Certified Information Security Manager (CISM) certification is an advantage.
Strong knowledge of information security principles, risk assessment methodologies, and industry standards.
Excellent leadership and mentoring skills, with the ability to inspire and develop a high-performing team.
Analytical mindset with a problem-solving approach, able to identify risks and propose effective solutions.
Effective communication skills, both written and verbal, to present complex information to diverse audiences.
Ability to work independently and manage multiple projects simultaneously, ensuring timely delivery.
Strong interpersonal skills to build relationships and collaborate with stakeholders at all levels.
A proactive and innovative mindset, constantly seeking opportunities to enhance the bank’s information risk management practices.

Apply: Information Risk Manager - KCB Group Careers

Applications Specialist – Customer Experience Systems at KCB Bank Kenya

Job Description

Reporting to Manager, Customer Excellence Systems – Customer Experience Systems Specialist will ensure expertise and skills needed to effectively maintain and support Customer Experience solutions through proven communication, analytical and problem-solving skills to help identify, communicate and resolve issues in order to maximize the benefit of IT systems investments. The jobholder role is to also provide backend system administration level to support end users regarding technical and maintenance for Customer Experience systems. This will include diagnosing and proactively ensuring client applications availability.

Job Description

Backend administration of CX Systems – Dynamics CRM (Customer Service and Sales), Integrated Customer Experience system and Voice of the Customer insight systems
Dynamics CRM – Deployment, License Management, Service Uptime, Reports Management and Workflow maintenance
Engaging, coordinating and working with applications’ vendors for escalations, upgrades, health checks and maintenance reviews for Customer Experience systems
Designing, planning and budgeting for system enhancements and/or related requirements
Perform work in compliance with specified security and assurance requirements
Manage and ensure continuous performance tuning, upgrades and resource utilization as required
Governance – Create and maintain documentation as it relates to system configuration, Licensing, mapping, and processes in compliance with policies and procedures
Planning, organizing and performing DR test exercises as required
Planning, Scheduling and organizing of monthly Service review meetings with system vendors

Education

Bachelor’s Degree Information Technology, Computer Science, or a related discipline

Professional Qualifications

MOUS/ MCP/ MCSE /MCITP/MCTS/Dynamics 365 certification

Total Minimum No of Years Experience Required

3 Years

Apply: Applications Specialist - Customer Experience Systems - KCB Group Careers

Sahl Relationship Manager, Kimathi Street Branch & Gateway Branch at KCB Bank Kenya

Job Description

Reporting to the Branch Manager the job role will be responsible for creating and maintaining Relationships with Islamic Banking customers both Retail & Corporate in a manner that grows business product uptake and utilization.

KEY RESPONSIBILITIES:

Managing and leading customer relations, both corporate and Retail.
Shari’ah compliant product sales and other cross sales of other basket products as per targets
Liaison with Relationship teams and Retail Branch network to grow the business
Risk Management to mitigate losses e.g. Frauds and revenue leakages.
Training and development of branch staff
Proper Documentation and administrations of Shari’ah compliant portfolios,
Managing PAR as per set targets.
Responsible for leadership, management, growth and maintenance of the SAHL book
Maintain and grow the existing SAHL customers through enhanced relationships
Achieve the set targets in terms of numbers and values for both liabilities and assets
Monitor and manage SAHL customer complaints, constantly review service delivery standards and position staff in a way, which ensures maintenance of the highest service standards

Experience:

Bachelor’s degree.
Islamic Banking Certification is added advantage.
3 years’ general work experience
2 years’ experience in Banking Operations
2 years Sharia banking experience
2 years’ experience in Credit
2 years’ experience in Sales & Relationships

Apply: Sahl Relationship Manager, Kimathi Street Branch & Gateway Branch - KCB Group Careers

Executive Head, Client Coverage at KCB Bank Kenya

Job Description

Reporting to the Director, Corporate Banking, the role of Executive Head is responsible for driving the Client Coverage strategy, business growth, profitability, and market share within Corporate Banking. The position provides strategic leadership across key sectors including Infrastructure & Energy, Oil & Gas, FMCG, Industrials, Financial Services, and Regional Corporate Banking. The role focuses on enhancing client value propositions, deepening customer relationships, delivering innovative financial solutions, maximizing share of wallet, and leading Sector Heads to achieve sustainable revenue growth while ensuring strong risk management and portfolio quality.

Key Responsibilities

Strategy Development and Execution

Develop and drive the implementation of the Client Coverage strategy, ensuring alignment with the overall Corporate Banking strategy and the Bank’s growth objectives.
Provide strategic leadership through a deep understanding of industry sectors, client business models, financial performance, market trends, customer insights, and macroeconomic developments across relevant markets, while ensuring knowledge transfer and capability building within the Sector Heads’ team.
Deliver annual business growth targets across key performance metrics, including Revenue, Fees and Commissions, Profit Before Tax (PBT), Assets, Liabilities, and Customer Acquisition.

Client Value Proposition and Client Experience

Lead the design, enhancement, and execution of compelling sector-specific client value propositions and differentiated customer journeys.
Continuously review and refine client value propositions to ensure relevance, competitiveness, and alignment with changing market dynamics and customer expectations.
Foster collaboration across KCB Group to deliver seamless and integrated solutions for corporate clients across local and regional markets.

Client Origination and Business Development

Provide oversight for the origination, structuring, and execution of strategic client opportunities across assigned sectors in line with approved client plans and business objectives.
Drive cross-selling and wallet share growth by promoting existing and new products and solutions to both current and prospective clients while ensuring efficient turnaround times.

Client Deal Enablement

Oversee the syndication and coordination of client opportunities both locally and across regional markets to maximize business opportunities within the KCB Group network.
Ensure consistent, timely, and high-quality deal enablement and execution across all sectors, in line with established standards and governance requirements.

Relationship Management

Build and maintain strategic relationships with senior client decision-makers, identifying and translating commercial opportunities into sustainable business growth for KCB Group.
Manage and strengthen relationships with key stakeholders, including large corporate clients, business leaders, divisional directors, and strategic partners.

Credit and Risk Management

Drive the acquisition and retention of high-quality assets while ensuring appropriate pricing disciplines that support profitability objectives.
Oversee the timely preparation and submission of high-quality credit proposals in compliance with the Bank’s credit policy and risk framework.
Guide the development and review of credit and business papers for submission to Business Origination, ALCO, and other relevant governance forums.

People Leadership and Talent Development

Lead by example and reinforce the KCB Group Brand, Values, and People Promise through effective leadership and role modelling.
Provide strategic leadership, coaching, and direction to the Client Coverage team to deliver both financial and non-financial performance objectives.
Build a high-performing team through effective talent acquisition, succession planning, employee development, and retention strategies.
Drive a robust performance management culture through goal setting, continuous feedback, coaching, mentoring, and performance reviews.

Qualifications, Experience and Competencies:

The ideal candidate will possess the following qualifications, experience, and competencies:

Bachelor’s degree from a recognized university.
A postgraduate qualification in Business Administration, Finance, Banking, Economics, or a related field will be an added advantage.
At least 10 years’ relevant experience gained within reputable financial institutions or large, well-established organizations, with substantial exposure to Corporate Banking, Banking Operations and Customer Service.
Minimum of 6 years’ experience in a senior leadership role with responsibility for leading a revenue-generating function within Corporate Banking and delivering sustainable growth and profitability.
Proven track record of at least 3 years in business development and strategic relationship management, with demonstrated success in client acquisition, portfolio growth, deal origination, and building strong business networks at a senior corporate banking level.
Minimum of 5 years’ experience leading and developing high-performing teams, with strong people management, coaching, mentoring, and talent development capabilities.
Strong commercial and business acumen with a deep understanding of the banking industry, corporate and institutional banking landscape, sector dynamics, and market trends.
Demonstrated ability to develop and execute business strategies, identify growth opportunities, and deliver innovative client-centric solutions that drive revenue and market share growth.
Strong credit, risk management, and financial analysis skills, with the ability to assess complex transactions and make sound business decisions.
Strong leadership presence with the ability to inspire teams, drive change, foster collaboration, and deliver results in a dynamic and competitive environment.
High levels of integrity, professionalism, and sound judgment, with a strong commitment to customer excellence and regulatory compliance.

Apply: Executive Head, Client Coverage - KCB Group Careers

KCB Management Trainee Programme 2026

Ignite Your Career with the KCB 2026 Management Trainee Programme

About the Programme

KCB Bank Kenya, regulated by the Central Bank of Kenya, is a leading force in East African banking, and we’re growing our next generation of leaders. If you are a driven, high-potential graduate with a passion for making real impact, our 24-Month Management Trainee Programme was built for you.

In partnership with Career Connections Ltd, we have designed a seamless application experience to connect exceptional talent with exceptional opportunity.

Why Join the KCB Management Trainee Programme?

Participants in the programme will benefit from a rich and immersive development experience, including:

Structured on-the-job training across key banking functions and business units.
Classroom sessions, workshops, and e-learning programmes to build technical and professional competencies.
Mentorship and coaching from experienced KCB senior executives and industry leaders.
Exposure to high-impact, real-world projects that drive organisational growth and transformation.
Development of critical leadership, analytical, and management skills that prepare participants for future leadership roles.
An opportunity to contribute to and grow with one of East Africa’s most reputable and innovative banks.

Who Should Apply?

We are looking for bold, ambitious, and high-calibre individuals who meet the following criteria:

A recent graduate (within the last 2 years) with a first degree from a recognised institution.
Demonstrates strong leadership potential, analytical thinking, and a drive for excellence.
Possesses excellent communication, problem-solving, and interpersonal skills.
Exhibits a genuine passion for the banking industry and innovation.

Application Process:

Applying for the Management Trainee Programme is simple and should take no more than 30 minutes. Please ensure you:

Complete the application form in full, as incomplete applications will not be considered.
Upload a PDF copy of your CV, strictly saved under your First and Last Name.
Have a stable internet connection for a smooth application process.

Next Steps: Career Connections Ltd will review all applications and communicate the next steps regarding the selection process.

Seize this opportunity to shape the future of banking with KCB!

Best of luck with your application!

For People. For Better.

Job requirements

Bachelor’s degree in Computer Science, Information Technology, Finance, Actuarial Science, Economics, Statistics, Business related field and degree in Law (with those admitted as Advocates of the High Court of Kenya being an added advantage).
Strong analytical and problem-solving skills.
Excellent numeracy and financial acumen.
Strong interpersonal and communication skills (written and verbal).
Ability to work in a fast-paced environment and adapt to change.
High attention to detail and accuracy.
Proficiency in Microsoft Office (Excel, Word, PowerPoint).

Internship | Job Vacancies at KCB Bank Group

Assistant Brand Manager, Brand Sponsorships & Activations at KCB Bank Kenya

Senior Relationship Manager – Energy at KCB Bank Group

Ecosystem Lead Education Sector at KCB Bank Group

Sales Manager Mass and Middle core Retail, Card Issuing at KCB Bank Group

Manager Group Card Accounts at KCB Bank Kenya

Head, Project Management & Investments at KCB Bank Kenya

Manager, Business Continuity Planning & Compliance at KCB Bank Kenya

Manager – Merchant & Mini-App Ecosystem at KCB Bank Kenya

Employee Wellness Manager at KCB Bank Kenya

Business Analyst at KCB Bank Kenya

Senior Relationship Manager-Fast Moving Consumer Goods at KCB Bank Kenya

Information Risk Manager at KCB Bank Kenya

Applications Specialist – Customer Experience Systems at KCB Bank Kenya

Sahl Relationship Manager, Kimathi Street Branch & Gateway Branch at KCB Bank Kenya

Executive Head, Client Coverage at KCB Bank Kenya

KCB Management Trainee Programme 2026

Business Development Manager, Sectors – Hospitality at KCB Bank Kenya

Senior Associate Advisory at KCB Bank Kenya

Applications Support Engineer at KCB Bank Kenya

Senior Sourcing Category Manager at KCB Bank Kenya

Relationship Manager, Mining at KCB Bank Kenya

CISOC Analyst at KCB Bank Kenya

Senior Manager, Business Origination at KCB Group

Fraud Analyst at KCB Group

Senior Employee Relations Manager at KCB Group

Branch Manager – Hola Branch at KCB Group

Business Performance Analyst at KCB Group

Relationship Manager, Sahl – Takaba Branch at KCB Group

Relationship Manager, KAKUMA BRANCH at KCB Group

Head, Economic & Market Research at KCB Group

Sourcing Category Specialist at KCB Bank

Senior Credit Analyst at KCB Group

Digital Support Specialist at KCB Bank Kenya

Manager – Cloud Infrastructure at KCB Group

Senior Trader – Fixed Income at KCB Group

Branch Manager, Capital Hill Branch at KCB Bank Kenya

Branch Manager, Riverside Platinum Centre at KCB Bank Kenya

Branch Manager, Prestige Plaza Branch at KCB Bank Kenya

Head Capital Mobilisation at KCB Bank Kenya

Head of Diaspora Banking at KCB Bank Kenya

Senior Manager, Youth Banking at KCB Bank Kenya

Senior Product Manager, Cash Management at KCB Bank Kenya

Direct Sales Representive at KCB Bank Group

Manager, Product Design at KCB Bank Group

Manager, Product Development and Commercialization at KCB Bank Kenya

Senior Manager Oil, Gas & Extractives at KCB Bank Kenya

CISOC Analyst at KCB Bank Kenya

Legal Risk & Compliance.Senior Legal Counsel, Risk & Compliance at KCB Bank Kenya

Principal Legal Counsel, Commercial at KCB Bank Kenya

Senior Legal Counsel, Commercial at KCB Bank Kenya

Team Manager – Retail & Digital Mass at KCB Bank Kenya

Head of Physical Assets & Outsourced Services at KCB Bank Group

Manager, Cyber Security Audit at KCB Bank Group

Head, Business Origination & Corporate Service at KCB Bank Group

Bancassurance Sales Representative at KCB Bank Group

Executive Head, Enterprise Data Management at KCB Bank Kenya

Business Continuity Manager at KCB Bank Kenya

Relationship Manager, SAHL Banking-Lamu Branch at KCB Bank Group

Product Configuration Specialist at KCB Bank Group

Senior Manager, Data Engineering at KCB Bank Kenya

Head, Strategic Partnerships & Commercial Growth at KCB Bank Kenya

Software Quality Assurance Analyst at KCB Bank Kenya

Cybersecurity Analyst at KCB Bank Kenya

Senior Human Resource Advisor at KCB Bank

Ecosystem Lead Non-Governmental Organizations (NGO) Sector at KCB Bank

Research Analyst at KCB Bank

Senior Manager, Trustee Services at KCB Bank

Technology Vendor Manager at KCB Bank

Senior Software Quality Assurance Analyst at KCB Bank Kenya

PROGRAMME MANAGER, TERTIARY & ALUMINI

MONITORING & EVALUATION MANAGER

SAHL BANKER, GARISSA BRANCH

UNIVERSAL BANKER, MOYALE BRANCH

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