Internship | Job Vacancies at KCB Bank Group

Applications Support Engineer at KCB Bank Kenya

KEY RESPONSIBILITIES:

• Manage and participate in the development and implementation of goals, objectives, policies and priorities for assigned programs. Recommend, develop and administer policies and procedures. Recommend, within divisional policy, appropriate service and staffing levels. 
• Implement system changes through automation, process changes, management solutions and training. 
• Conduct diagnostic investigations of system errors and implement or recommend solutions or methodologies for resolution. Consult with vendors regarding system functionality. 
• Prepare various documentation including project reports, process and user manuals, presentations, strategic and technical plans and other related information on assigned application analyses. 
• Develops risk management procedures, business continuance scenarios, contingency and disaster recovery plans for central and distributed systems and networks to maintain operations during downtime and/or major disasters. Identifies and makes recommendations regarding critical points of failure. Develops and implement policies and procedures for business continuance and disaster recovery plans. Proactive in building processes to minimize/eliminate downtime. 
• Responsible for researching, developing and implementing testing methods and procedures. Ensure that products meet the highest quality standards. Monitors and reports on defects. 
• Review proposed systems software for compliance with applicable quality assurance standards before acquisition or implementation.

MINIMUM POSITION QUALIFICATION REQUIREMENTS 

Academic & Professional 

Education 

• Bachelor’s degree 
• Computer Science or Information Technology or Information Systems or related      RQ 
• Master’s degree 
• Management / IT      AA 

Professional Qualifications 

• Microsoft Certified: Azure 
• Fundamentals /Azure Administrator 
• Associate/Microsoft 365 Certified/ITIL  RQ 
• LINUX Administration      RQ 
• Database Management      AA 

 Experience 

Total Minimum No of Years’ Experience Required      2  

• Operational characteristics of a variety of computer platforms and operating systems in banking applications      2  ES 
• Applications technical support      2  ES 
• Operational characteristics, services and activities of an information systems and analysis program  2  DE 
• Principles and practices of application software installation and support      2  DE
• Basic budgeting, contracting, purchasing practices, policies and procedures      1  DE 
• Methods and techniques used in the installation, administration, monitoring, upgrading and problem resolution of central application software systems      2  DE 
• Principles and procedures of quality assurance and security related to complex, large computer systems and applications      2  DE 
• Principles and practices of application development and troubleshooting      2  DE 
• Effective analysis, communication, presentation and customer relationship skills     2  DE 
• Principles and practices of project management and administration      2  DE 
• Knowledge of relevant industry (banking) practice      2  DE 
• Principles of contract negotiation and administration      2  DE 

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Senior Sourcing Category Manager at KCB Bank Kenya

KEY RESPONSIBILITIES: 

• Manage self and the assigned team of sourcing managers and specialists.
• Develop and execute the annual category management plan and budget within the approved limits.
• Develop and maintain business continuity plans, risk management, compliance, and regulatory controls for the assigned category.
• Relationship management and engagement with key stakeholders for the assigned category: Heads of Departments, Subsidiaries, Suppliers, Contractors, Consultants, Divisional Directors, Management Tender Committee, and the Executive Committees.
• Implement standards, controls, processes, or regulatory determined procedures for the Category.
• Implement cost management programs/initiatives for the assigned category during the business cycle and strategically negotiate contracts to deliver optimal outcomes for the Bank. 
• Manage the supplier contract calendar for the Category, review expiries, inclusions, retirements, and cancellations of contracts. 
• Manage suppliers’ performance for the assigned category, monitor and review service level agreements, hold review meetings.
• Review and analyse data on industry trends and devise long term strategy for optimal category decision making.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

• Education     Bachelor’s degree    Business Related/Social Sciences 
• Professional Qualifications    Member of Kenya Institute of Supplies Management (KISM) and valid Practicing License
• Member of Chartered Institute of Purchasing and Supply (CIPS) or equivalent
• Master’s degree    MBA /Business Related

Experience

• Total Minimum No of Years Experience Required 7 years
• Detail Minimum No of Years [2]
• Procurement Strategy Management (development & implementation) 
• Logistics
• Commercial Experience (negotiation, market analysis & knowledge) 
• Stakeholder Management

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Relationship Manager, Mining at KCB Bank Kenya

Main Duties & Responsibilities 

Strategy implementation 

• Implement sector strategy in line with the overall Sector Strategy. 
• Deliver on Annual Business Growth Targets: Revenue, Fees and Commissions, Profit Before Tax, Assets, Liabilities and Customer Numbers. 
• Drive sustainable growth through understanding customer/prospects needs and delivering innovative and customized financial solutions to meet identified customer needs. 
• Develop in-depth knowledge of the client’s strategy, business, financial performance, industry outlook/trends, specific sector knowledge and general macroeconomic issues and trends in the country and other relevant geographies and ensure that this is transferred to the relevant internal stakeholders. 

Sales and business development 

• Execute client deals in line with developed strategic client plans. 
• Executes sales growth tactics and targets in collaboration with business partners (e.g. Sectors, Product Management teams, Bancassurance, Capital and any other business partners). 
• Ensure strong cross- selling of existing and new products to existing and new clients. 
• Responsible for maintaining a healthy link between the Balance Sheet and Income Statement through managing the margins at which facilities are made available to clients in the portfolio.
• Implement and control the pricing tactics and parameters for the portfolio in line with pricing policy and financial targets. 
• Drives the growth of non-financial performance such as new customer acquisition, Net Promoter Score, updated customer information, accurate segmentation of customers in the portfolio. 

Client and Stakeholder Relationship Management 

• Champion the delivery of consistent, seamless and trusted customer service to ensure customer retention and loyalty. 
• Personally maintain and deepen client relationships at the appropriate level and foster long-term client interest. 
• Relationship Management of Key Sector Customers and Stakeholders. 
• Develop critical relationships with client decision makers and regularly define and communicate commercial opportunities for new and existing clients of KCB Group.
• Collaborate with internal teams (credit, legal, operations, technical specialists) to deliver integrated solutions. 
• Engage with external stakeholders such as regulators, suppliers, and industry associations.

Client Portfolio Management

• Manage and monitor a portfolio of mining clients, ensuring profitability and sustainability. 
• Track key performance metrics including revenue growth, client retention, and risk exposure.
• Monitor daily referrals to ensure that client facilities are managed within the parameters set by the Bank 
• Exercising discretion regarding account conduct based on a close knowledge and understanding of client activities 
• Prepare reports on client performance, business development activities, and portfolio health.

Risk Management 

• Ensure timely submission of quality credit proposals in conformity with the Credit Policy guidelines and requirements. 
• Maintain the quality of assigned portfolio within stipulated Non-Performing Loans (NPL) and Portfolio at Risk (PAR) parameters. 
• Manage and maintain robust monitoring, controls, business continuity, governance and risk management environment 
• Ensure timely preparation of relevant reports and daily monitoring of accounts to ensure facilities have accurate interest rates, are within the approved limits, and taking remedial actions in line with policy. 
• Ensure compliance to the Bank’s policies, procedures and regulatory requirements.

Academic & Professional Qualification 

Essential 

Desirable 

• University Degree in any relevant field
• Professional qualifications (CPA, ACCA, AKIB) 
• Master’s degree in a relevant field from a recognized institution is an added advantage. 
• Post graduate and or Banking qualifications will be an added advantage   
• Professional qualification in sales / marketing 

Work Experience & Skills 

Essential  Desirable 

• Minimum five (5) years’ experience in the mining sector. 
• Commercial awareness of the mining sector ecosystem.
• Experience working with industry actors in the mining sector (upstream and downstream actors) 
• Mining bank product development
• Excellent research, analytical, and problem-solving skills. 
• Entrepreneurial and Commercial thinking 
• Strong persuasion, management and communication skills 
• Excellent stakeholder management skills 

Banking/financial services experience

• Structuring of mining deals within Financial services industry
• High degree of interpersonal skills when dealing with a range of people and situations. 
• Good computer skills 
• Negotiation and Influencing skills  

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CISOC Analyst at KCB Bank Kenya

KEY RESPONSIBILITIES

• Monitor user and system activity to identify suspicious activities leveraging on security systems. 
• Monitor network activity and investigate anomalous events and traffic trends   
• Check security monitoring status of systems on monitoring tools and initiate remediation of noted gaps. 
• Monitor alerts and alarms from security monitoring tools and initiate corrective actions 
• Configure and finetune security monitoring systems to make sure the Bank is sufficiently protected 
• Administer security tools ensuring optimal uptime and resource utilization 
• Investigate suspicious user and system events and identify breaches and root cause. 
• Mitigate intrusion attempts through proactive response to incidents. 
• Prepare manual and scheduled reports for various stakeholders 
• Research and stay up to date on technology and cybersecurity trends 

DAILY RESPONSIBILITIES

• Monitor event logs from various systems (firewalls, email, web and DNS, databases, etc) to identify suspicious activities for attacks, intrusions, and unusual, unauthorised, or illegal activity. 
• Perform incident drilldowns and investigations and escalate validated incident to designated incident response teams. 
• Follow up on security incidents with relevant support teams and ensure timely resolution. 
• Administer the performance, resource utilisation and overall health of the Bank’s security monitoring tools. 
• Prepare and circulate SOC management reports and dashboards.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic and Professional 

Education 

• Bachelor’s  Degree  BSc. Information Technology / Computer Science / Cybersecurity / Engineering  (Electrical, Electronic) or related field  RQ 

Professional  Certifications 

Information security certifications including, but not limited to:

• Certified SOC Analyst (CSA)
• Certified Incident Handler (E|CIH)
• Certified Threat Intelligence Analyst (CTIA)
• Certified Information Systems Security Professional (CISSP)
• Certified Ethical Hacker (CEH)
• PENTEST+
• Security+
• Certified Information Systems Auditor (CISA)
• Certified Information Security Manager (CISM) AA

Particulars  Detail Specific Field or Qualification  Need Type

• Any SIEM certification such as those from Splunk, IBM QRadar, LogRhythm, ArcSight, AlienVault, etc. AA  
• Any vendor-specific information security certification such as those from Palo Alto, Cisco, etc. AA 
• Master’s Degree  MBA / MSc Cybersecurity / Information 
• Systems Security / IT Security / IT  AA 

Experience

• Total Minimum Number of Years of IT Experience Required   3

Detail  Minimum No. of Years  Need Type

• Experience in Cybersecurity 2 ES 
• Experience in System/ Network/ Database or 
• Cloud Platform Administration, or Application Development  1 DE 

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Senior Manager, Business Origination at KCB Group

Senior Manager, Business Origination

Job Description

KEY RESPONSIBILITIES

Evaluation and Approval of Credit Applications:

• Evaluation of credit appetite including appropriateness of structure considering application, tenor, risk versus return relationship, and the evaluation of effectiveness of risk mitigants.
• Deliver well thought out decisions showing sound judgement where applications are within delegated sanctioning authority.
• Effective provision of analyses and recommendations where applications require referral.
• Analysis of credit applications to assess whether the credit risk is in line with the Bank’s Credit Appetite and relative to the profitability of the deal.
• A good understanding of the Risk/ Reward for each deal reviewed. 
• Achieve 100% compliance with lending policy guidelines and other governance requirements.
• Compliance: Responsible for the implementation and adoption within Corporate Credit, of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures, and processes. This includes the consideration and approval of customers including those that require being subjected to Enhanced Due Diligence for on boarding and continued business.
• Support the Corporate business units to deliver world class service to our external customers. Assist relationship managers in negotiating term sheets with clients ensuring that the deal structure, conditions, and covenants conform to the overall credit requirements of the bank.

Management of Risk in Existing portfolio.

• Managing credit risk through measurement of the distribution of actual and expected credit losses, sector concentration and credit risk migration-based probability of default, exposure at default and loss given default parameters.
• Identifying and managing existing high-risk accounts and undertaking the necessary corrective action when the risk profile threatens to become unacceptable.
• Involvement in accounts monitoring process where necessary.
• Informing of developments including the status of and plans for existing troubled accounts, industry risk profiles and shifts in risk grading of clients.

On-going Credit Management:

• Overall management of the portfolio of accounts with appropriate escalation were necessary.
• Strong compliance management (monitoring of ongoing legal compliance requirements) with appropriate escalation where necessary
• Monitoring, questioning, and understanding changes in credit quality in any counterparty/industry.
• Making recommendations to the Credit and Business teams regarding industry trends and the implications for managing the credit facilities of clients in those industries.

Management Reporting

• Informing of developments including the status of and plans for existing troubled accounts, industry risk profiles and shifts in risk grading of clients.
• High level of credibility in respect of recommendations and decisions made.
• The ability to coordinate and manage the credit origination and evaluation process to meet acceptable turnaround times.
• The ability to provide constructive workable guidance to Credit and Business teams.
• The ability and confidence to exercise delegated authority independently whilst still maintaining balance in finding alternatives in order to make deals work (if possible) and in so doing, add value to the deal making process.
• The ability to manage the book to meet set portfolio parameters to ensure quality in the portfolio.
• The ability to take a balanced approach towards risk/reward with effective risk Mitigation as opposed to a risk minimization approach.

QUALIFICATIONS

• University Degree from a recognized institution. 
• Possession of Postgraduate Qualifications in a relevant field from a recognized institution/ Professional Banking qualifications that are Credit/Risk Related including CPA, ACCA, AKIB, CIMA etc. will be an added advantage.
• A solid background in corporate credit, minimum 7 years at decision making level, preferably with a track record of operating with a personal delegated authority in corporate environment. 
• Minimum 5 years’ experience in the application of extensive credit management, preferably in a Corporate and Investment Banking environment with proven ability to understand businesses, funding, and capital management issues.
• Ability to collate and compile appropriate set of financial and business information to quantify and evaluate the risks and benefits of a business proposal 
• Ability to establish the risk profile of a counterparty and incorporate contextual industry risks in a credit application. 
• Working knowledge of risk analysis and risk monitoring in particular the analysis of financial behaviour of businesses, identification of trends and shifts in credit risk profiles of business 
•  Practical understanding of bank’s products and lending facilities that give rise to counter party credit risk.
• The ability and confidence to operate and make decisions independently whilst still operating as an effective team player.

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Fraud Analyst at KCB Group

Job Description

KEY RESPONSIBILITIES: 

• Constantly monitor real time queues to identify high risk/unauthorized/fraudulent transactions, and institute prompt mitigating action, including instituting appropriate hold (restriction) on accounts identified as having potentially fraudulent issues.
• Reviewing and providing resolutions to queued transactions within the defined SLAs to reduce potential revenue losses, as well as checking daily reports and compromise alerts to track and prevent fraud.
• Undertake research on fraud patterns by tracking confirmed fraudulent transactions and identification of trends from resolved cases and develop rules in the FMS to facilitate fraud prevention and detection, as well as recommend changes to fraud detection system parameters to optimize fraud detection while minimizing negative customer impact.
• Contact customers, banks & Telcos by phone and email to verify transactions and resolve fraud-related account issues, and where fraud is confirmed, create a case in the Case Management system to initiate investigations and dispute management process.
• Study market, industry and environmental trends in frauds to identify emerging fraud patterns and provide these insights to investigators and senior managers for embedding in the Bank’s overall fraud mitigation strategies.
• Undertake Fraud awareness to facilitate appropriate understanding of fraud prevention and detection across the Bank network.
• Prepare periodic summaries of fraud trends as appreciated from the fraud management system and related industry sources to enhance fraud management across the Bank.
• Conduct initial analysis of suspected fraud cases reported, and appropriately escalating them for investigations, as well as providing support to the investigators during investigations.
• Undertake Fraud Risk Assessments on identified risk areas and issue reports with recommendations as appropriate. 
• Intelligence gathering on fraud or planned frauds and taking mitigating actions within set timelines, liaison with law enforcement agencies in respect of matters under investigations and attending court to give evidence.
• Stakeholder engagement (both internal and external) to resolve any issues and/or share insights for purposes of fraud management generally.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

• Education: Bachelor’s degree from a recognized university.    

RQ

• Professional Qualifications Forensics/Ethical Hacking/Fraud Management/Data Analysis/Data Science/any relevant area

Experience

• Total years of work experience 5 

Detail Minimum No of Years Need Type[2]

• Fraud Prevention and Detection in Banking / Financial Services
• Analytical techniques (Linear, Regression, Clustering Techniques, Neural Network, Decision Trees etc).
• Banking Operations
• Automated Fraud Management Systems
• Digital Forensics
• Stakeholder Management
• Criminal Litigation

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Senior Employee Relations Manager at KCB Group

Senior Employee Relations Manager

Job Description

Key Responsibilities:

• Formulates input to the Employee Relations and Wellness HR Strategy relating to own HR Area.
• Implements the Group HR Policies, procedures and processes relating to own HR area (refer to the Policy Execution Matrix) and provides staff and line management with guidance on matters arising thereof.
• Advise on complex employee matters, including disciplinary processes, grievances, investigations, and dispute resolution, while safeguarding the organization against legal and reputational risk.
• In liaison with the Forensic Department and or other concerned Departments, line management and staff, investigate or coordinate the investigation of staff cases relating disciplinary and grievance matters and see to their conclusion and or determination.
• Manage staff separation procedures and communication, ensuring that internal policies and related statutory requirements are observed/fulfilled.
• Internally manage law suits filed against the Bank involving former staff; includes liaising with the internal legal department for technical legal advice/guidance, collating appropriate case documentation and evidence, contacting witnesses to corroborate the organization’s legal position.
• Manages and Maintains relationships with INTERNAL/EXTERNAL customers/ stakeholders /suppliers relating to own HR Area: Heads of HR Departments, Survey Consultants, Trade Unions/Committees, Medical, Wellness and Industry bodies (e.g. Kenya Bankers Association, Federation of Kenya Employers), Lawyers, Functional Directors, Heads of Departments, Branch Managers, staff and line managers,
• Prepare substantive management papers, reports, recommendations, opinions, briefs, presentations, proposals, meeting minutes relating to own HR area.
• Provides secretarial support for business and or staff committees, schemes, initiatives or forums relating to own HR Area. (Disciplinary and Grievance Handling Committees, Job Description Document Appeals Committees, Union/Management Meetings, Staff Visits and Engagement Forums).
• Maintain accurate and consistent data, records and statistics relating to own HR area.

Minimum Position Requirements

• Bachelor’s Degree in Human Resource Management or a Business related field (Required)
• Professional qualification in HR: (Certificate, Diploma, Higher Diploma, or Postgraduate Diploma in HR – general or specialized) (Required)
• Master’s Degree in Human Resource Management or a Business-related field (Added Advantage)
• Minimum of 7 years’ progressive experience in Human Resources or a related field

Candidates must demonstrate strong, proven hands-on experience in the following mandatory areas:

• Performance Management (Minimum 2 years)
• Employee & Industrial Relations (Minimum 4 years)
• Disciplinary & Grievance Handling (Minimum 4 years)
• Labour Law (Minimum 4 years)
• People Risk Management (Minimum 2 years)
• People Management (Minimum 3 years)
• Relationship Management (Minimum 4 years)

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Branch Manager – Hola Branch at KCB Group

Branch Manager – Hola Branch

Job Description

Key Responsibilities 

• Achieve profitability targets through revenue maximisation and prudent cost management.
• Grow and monitor branch’s liability and asset portfolios to achieve business targets. 
• Grow the customer base, ensure retention of existing customers through high level of customer satisfaction and cross selling.
• Overall management of the branch through efficient utilization of resources. 
• Delivery of excellent customer service through maintenance of high service standards.
• Ensure compliance to Enterprise-Wide Risk Management Framework.
• Motivate, coach, and develop a high performing team.
• Champion digital migration in the branch.

The Person  

For the above position, the successful applicant should have the following: – 

• A Bachelor’s Degree from a recognized institution.
• Cash Management Training is required.
• A minimum of 8 years General Banking experience with at least 2 years at as Branch Manager.
• Should have at least 6 months experience in Branch Operations: Cash, Clearing, Accounts & Administration.

At least 4 years’ experience in the following roles: of high-performing the 

• Personal/Business/Retail Banking or Sales Manager.
• Credit Management.
• Customer Service / Relationship Management.

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Business Performance Analyst at KCB Group

KEY RESPONSIBILITIES: 

• Support in developing individual business segments profit & loss accounts and the annual budgeting process including the consolidation of various branches, sectors, and channels.   
• Prepare and report monthly business performance and financial forecasts. 
• Provide effective insights and analysis to assist the assigned Business portfolio in meeting the established financial and profit objectives.  
• Provide analytical support and analysis to the finance business partner. 
• Analyze sales, financial, costing, and operational data and extract and define relevant information. 
• Analysis of Products life cycle – create new products growth opportunities and evaluate existing products to advise business on plateauing and declining products for remediation. 
• Interpret data for the purpose of determining the root causes of past figures, financial, costing, and operational performance.  
• Maintain Key Performance Indicators & dashboard and run a central database for reporting. 
• Generate standard, custom and or complex reports summarizing business, financial, or economic data for review and consumption by users, business managers and other relevant stakeholders. 
• Analyze and or collate business/trend data to support recommendations for action, building of business cases and post implementation reviews of assigned business portfolio initiatives/projects.  
• Provide timely business intelligence/analysis reports to users, business managers and other relevant stakeholders. Maintain and or circulate business information securely with due regard for confidentiality.

MINIMUM POSITION REQUIREMENTS

The preferred candidate will meet the following minimum criteria:

• Bachelor of Commerce (Finance or Accounting Option) or other related business Degree, Bachelor of Arts (Economics), BSC (Mathematics, Actuarial Science or Engineering).
• Professional qualifications: CPA 2 or ACCA
• Professional qualifications in financial analysis is an added advantage.
• At least 3 year’s relevant experience in financial &/or business performance analysis and reporting. This should include specific experience in the following:
• SQL scripting
• Use of data analysis tools e.g. EDWH, SAP BI, Power BI, etc.
• Cross-functional stakeholder management

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Relationship Manager, Sahl – Takaba Branch at KCB Group

Relationship Manager, Sahl – Takaba Branch

KEY RESPONSIBILITIES:

• Managing and leading customer relations, both corporate and Retail.
• Shari’ah compliant product sales and other cross sales of other basket products as per targets
• Liaison with Relationship teams and Retail Branch network to grow the business
• Risk Management to mitigate losses e.g. Frauds and revenue leakages.
• Training and development of branch staff
• Proper Documentation and administrations of Shari’ah compliant portfolios, 
• Managing PAR as per set targets.
• Responsible for leadership, management, growth and maintenance of the SAHL book
• Maintain and grow the existing SAHL customers through enhanced relationships 
• Achieve the set targets in terms of numbers and values for both liabilities and assets
• Monitor and manage SAHL customer complaints, constantly review service delivery standards and position staff in a way, which ensures maintenance of the highest service standards

Experience:

• Bachelor’s degree.
• Islamic Banking Certification is added advantage.
• 3 years’ general work experience
• 2 years’ experience in Banking Operations
• 2 years Sharia banking experience
• 2 years’ experience in Credit
• 2 years’ experience in Sales & Relationships

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Relationship Manager, KAKUMA BRANCH at KCB Group

Job Description

Reporting to Branch Manager, the role will be responsible for the implementation of all banking propositions to deliver growth and maintenance of these portfolios within the assigned branch.

Job Description

• Grow and maintain the existing Bank liability and asset portfolios through enhanced relationship management.
• Gather market intelligence to Identify opportunities for Business growth and develop value chain synergies.
• Achieve the set targets in terms of numbers and value for both liability and assets.
• Ensure timely and accurate processing (appraisals and recommendations) of all credit applications and account opening documents within SLAs.
• Drive NFI through all digital platforms and cross sell other bank products (tills,credit cards,mobi,IBank,Lipa Karo,Malipo portal,Sahal,Bancassurance)
• Manage overall PAR for all Micro and SME credit facilities at the branch to ensure it is below 5% and early Vintage at 0.25%.
• Grow and maintain Biashara Club Portfolio and revenue through membership recruitment, facilitate and coordinate Biashara club activities. 
• Overall management/ monitoring of the branch products to ensure Nil frauds and losses.
• Constantly review service delivery standards to achieve and maintain excellent customer service.
• Enterprise Wide Risk Management -Adherence to Standard Operating Procedures (SOPS),Anti-Money Laundering(AML),combating the Financing of Terrorism(CFT) and know your customer (KYC) procedures in order to mitigate against losses,frauds,forgeries,and regulatory penalties.

The Person 

Bachelor’s Degree from a recognized university.

At least 4 years General Banking experience of which one must have:

• 4-years’ experience in Sales.
• 4-years’ experience in Customer Service/Relationship Management.
• 4-years’ experience in Credit Analysis.
• Demonstrated consistent high performance in role(s) held in the last three years.
• Possess sound knowledge of bank products and ability to offer product solutions to business clients.
• Excellent communication and presentation skills.
• Excellent interpersonal, and negotiation skills with the ability to network and generate new business.
• Excellent sales and client relationship skills.
• Demonstrate sound knowledge of banking business and operations

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Head, Economic & Market Research at KCB Group

Head, Economic & Market Research

Job Description

KEY RESPONSIBILITIES:

• Strategic Leadership: Set the strategic direction for the research department, aligning analytical outputs with organizational objectives and customer needs.
• Institutionalize Research: Embed research directly into business planning cycles, such as annual budgeting or quarterly product reviews, to ensure every strategic move is grounded in empirical evidence.
• Economic Forecasting: Lead the development and maintenance of econometric models to forecast key variables such as GDP, inflation, interest rates, and foreign exchange. 
• Consumer & Market Intelligence: Build intelligence service to monitor latest trends in consumer health metrics, business financial health frameworks, and emerging market trends to surface insights that inform customer segmentation and engagement strategies.
• Sector & Industry Analysis – Direct deep-dive research into priority sectors such as agriculture, manufacturing, energy etc. to identify risks, opportunities, and business implications 
• Scenario Planning: Build detailed narratives for various economic paths to help business leaders to prepare for volatility.
• Decision Support: Provide critical research and risk assessments to internal bodies like the Assets and Liability Committee (ALCO), Credit Committees, and Global Markets. This will be achieved by developing models to simulate how different economic environments affect product demand, credit risk, and portfolio resilience.
• Stakeholder-Specific Outputs: Tailor research to different audiences—providing high-level risk assessments for the Executive Management, tactical pricing signals for the Retail Banking division, and market-entry signals for the Corporate banking teams, etc.
• External Engagement: Act as a public spokesperson, engaging with media, policy think tanks, and international bodies (e.g., IMF, World Bank) to establish the Bank as a thought leader.
• Stakeholder Management: Collaborate across diverse functions and Group subsidiaries to ensure research supports both institutional and retail investor audiences.

MINIMUM POSITION REQUIREMENTS

The preferred candidate will meet the following minimum criteria:

• Hold a Bachelor’s Degree in Economics or Financial Economics from a recognized university.
• Professional qualifications in financial or statistical analysis will be an added advantage.
• A Master’s degree in Economics is also an added advantage.
• At least 8 years’ relevant work experience in Economic research and macroeconomics analysis. Work experience should also include the following specific areas:
• At least 6 years of progressive people management and leadership.
• Company &/or macro modelling, including valuation methodologies.
• Presentation at Economic Fora &/or Advocacy engagements.
• Stakeholder management of varied calibre of stakeholders.
• As an added advantage, work experience in market and consumer intelligence analytics; proficiency in econometric or statistical software e.g. STATA, R, Python, Power BI/Tableau etc 

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Sourcing Category Specialist at KCB Bank

Job Description

KEY RESPONSIBILITIES:

• Acquisition of goods and services required by the user departments by selecting the most optimal sourcing approaches, publishing and managing tenders. 
• Negotiations with suppliers to deliver the best value for the Bank on costs and supply terms 
• Mapping the key stakeholders and managing them to guarantee seamless execution of requests. The stakeholders include the Branch Managers, Heads of Departments, Suppliers and regulator
• Performing benchmarking exercise and analysing data on market trends to provide insights for category decision making
• Implementing standards, controls, processes or regulatory determined procedures for the assigned Category 
• Review Suppliers Performance for the assigned Category, data collation and analysis for Service Level Agreements, participate in review meetings.
• Tracking and responding to customer enquiries, complaints and resolution of issues within set service level agreements
• Follow-up and expediting of deliveries with Vendors

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

• Education Bachelor’s Degree Business Related/Social Sciences/ Supply Chain Management
• Practising License Valid Practising License from Kenya Institute of Supplies Management (KISM)    
• Professional Qualifications    Member of Kenya Institute of Supplies Management (KISM)
• Member of Chartered Institute of Purchasing and Supply (CIPS) or equivalent           
• Master’s degree    MBA /Business Related

Experience

• Total Minimum No of Years Experience Required
• Purchasing Experience
• Customer Service
• Commercial Experience (negotiation, market analysis & knowledge)

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Senior Credit Analyst at KCB Group

Job Description

• Evaluate and decision credit proposals (new, renewals, one offs, amendments) received from Corporate, Mortgage business units in line with specific credit guidelines as set within existing KCB Credit policy/manual/product documents, CBK Prudential guidelines, understanding of market, industry, economic factors, financial statements and recommending those beyond DLA for consideration while ensuring compliance with set TAT, SLAs and quality standards.
• Verify and analyze credit information, documentation such as bank statements, financials, provided by RMs/Customers, and seek clarification if needed from other sources, liaise with RMs/Branches for queries, additional information/documents and business recommendations for deviations, if needed.
• Support creation and update of new and existing credit processes, policy, manuals and product standards as relates to Corporate and Mortgage business.
• Visit clients/centers/branches, independently or with RMs/Manager as part of the evaluation of credit proposals for better understanding of the client, business, and market.
• Attend to Audit requirements and provide a response to audit remarks/ensure rectification thereof in respect of Corporate and Mortgage Credit Unit. 
• Monitor Corporate and Mortgage portfolios for renewals, limits expiry, early vintage performance, migration, PAR.
• Preparation of industrial reports/peer analysis papers on a variety of business, operational and financial indicators guided by respective industry reviews and industry information such as credit reports, press, magazines and other relevant sources.

POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

• Education Bachelors Degree Business related     RQ
• Professional Qualifications ACIB, CPA(K)     AA
• Masters Degree Business Administration     AA

 Experience

Total Minimum No of Years Experience Required

• 8 years

Detail  Minimum No of Years Need Type[1]

• Credit Analysis
• Risk Management
• General Banking
• Debt Recovery
• Managing Teams

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Digital Support Specialist at KCB Bank Kenya

KEY RESPOSIBILITIES:

• Provide technical support for Digital loans, Internet Banking, Mobile banking, C2B, IMTS Card/Agency payments /ecommerce and implementation of related projects.
• Delivering business solutions by ensuring that they are well tested and are rolled out in a manner that does not adversely affect business processes.
• Work closely with IT Security to ensure that the Digital Channels services are well secured and in implementing SSL and other encryption certificates for ensuring robust and secure Digital Channels services
• Ensure System uptime and availability and ticket system closure within SLA
• Roll out of business solutions, ensuring that they are well tested and are rolled out in a manner that does not adversely affect business processes, and provide processes and training to the users.
• Recommend and implement upgrades or changes to the Digital Channels solutions for performance, security or business benefits
• Provide first & Second level IT training and support to users in addition to keeping track of user issues and overseeing their prompt resolution and develop expert knowledge base within channels.
• Continuously analyze user requirements to develop and provide solutions to enhance and stabilize channels systems.
• Maintain and manage up to date system configurations and user documentation, also conduct Business Continuity plans for Digital channel.
• Ensure compliance of SLAs with system vendors and other internal stakeholders.ie Audit

What You Bring

• A Bachelor’s Degree in an IT-related field (Required)
• Professional certifications in:
• Oracle Database Administration (Advantageous)
• Unix/Linux Operating Systems (Essential)
• Cloud Technologies (Advantageous)
• ITIL Framework (Essential)

 Your Experience

• At least 3 years of hands-on experience in IT

With proven expertise in:

• Digital Channels (2+ years – Essential)
• Linux Server Administration (2+ years – Essential)
• IT Projects & Business Analysis (1+ year – Desirable)
• Change Management (1+ year – Desirable)

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Manager – Cloud Infrastructure at KCB Group

Manager – Cloud Infrastructure

Key Responsibilities:

• Responsible for building, maintaining, and supporting high-performance, fault-tolerant, scalable and distributed Platform as a service system with Kubernetes and Kubernetes flavors such as RedHat OpenShift Container Platforms.
• Responsible for interfacing with application development teams to ensure applications fit within the infrastructure with scalability, reliability and security designed and implemented from the onset.
• Responsible for establishing and improving team processes and workflows to maximize efficiency and productivity of people and systems.
• Lead in automation of infrastructure at massive scale to support scaling of digital services.
• Lead the ‘Open source first’ as a fit for the future initiative within the function.
• Provide team management to the cloud infrastructure team.

Experience Academic & professional.

• 5 years Total Minimum Years of Experience in Information Technology
• Bachelor’s degree ICT related field or Electrical Engineering.

Professional Qualifications:

• Any Kubernetes CKA/CKAD/CKS or RedHat OpenShift Administrator/Containers Certification 
• Any Linux Certification 
• Azure Architect/ AWS Architect or SysOps certification
• Knowledge of CI/CD & DevOps

Specific Experience Requirements:

• Minimum of 3 years using Docker/Kubernetes/OpenShift/Containers
• Minimum of 3 years of RedHat/Linux Administration
• 1 year experience in IT Automation
• 1 year experience in Public Cloud Administration

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Senior Trader – Fixed Income at KCB Group

Senior Trader – Fixed Income

Key Responsibilities

• Trading & Portfolio Management
• Market Analysis & Strategy
• Risk Management & Compliance
• Stakeholder Engagement
• Reporting & Documentation
• Mentorship & Leadership

Qualifications & Experience

Academic & Professional

• Education Bachelor’s degree 
• Professional Qualifications ACI Dealing Certificate 
• Professional Qualifications CPA, CFA, or other relevant certifications
• Master’s degree Management and Business related

Experience

• Total Minimum No of Years Treasury Experience Required    8 years
• Total Minimum No of Years Fixed Income Experience Required    3 years

Detailed Experience 

Detail    Minimum No of Years    Need Type[2]

• Experience Area 1:     Treasury     8    RQ
• Experience Area 2:     FXT & Bloomberg    3    RQ
• Experience Area 3: Fixed Income Trading    3    RQ
• Experience Area 4: Risk Management    3    RQ
• Experience Area 5: Relationship Management    3    RQ
• Experience Area 6: Market and Commercial Awareness    3    ES
• Experience Area 7: Product development    2    AA

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Branch Manager, Capital Hill Branch at KCB Bank Kenya

Job Description

Key Responsibilities 

• Achieve profitability targets through revenue maximisation and prudent cost management.
• Grow and monitor branch’s liability and asset portfolios to achieve business targets. 
• Grow the customer base, ensure retention of existing customers through high level of customer satisfaction and cross selling.
• Overall management of the branch through efficient utilization of resources. 
• Delivery of excellent customer service through maintenance of high service standards.
• Ensure compliance to Enterprise-Wide Risk Management Framework.
• Motivate, coach, and develop a high performing team.
• Champion digital migration in the branch.

The Person 

For the above position, the successful applicant should have the following: – 

• A University Degree from a recognized institution. 
• Minimum of 8 years’ experience in General Banking; 4 years of which one should have been a Branch Manager at MLC. 
• Experience in Sales, Personal/Business/or Retail Banking. 
• Experience Credit Analysis and administration. 
• Experience in Bank operations covering Cash Management, Clearing, Accounts and Administration. 
• Demonstrated consistent high performance in role(s) held in the last three years 
• A thorough knowledge of Retail Banking products and services, and extensive Banking Industry knowledge. 
• Excellent high quality interpersonal, communication and negotiation skills with the ability to network and develop strong business relations 
• A good understanding of risk, credit policies and procedures. 
• Strong leadership skills with demonstrated competences in championing high performance management.
• Excellent planning, organization, problem solving and analytical skills.

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Branch Manager, Riverside Platinum Centre at KCB Bank Kenya

Branch Manager, Riverside Platinum Centre

Job Description

Key Responsibilities 

• Achieve profitability targets through revenue maximization and prudent cost management.
• Grow and monitor branch’s liability and asset portfolios to achieve business targets. 
• Grow the customer base, ensure retention of existing customers through high level of customer satisfaction and cross selling.
• Overall management of the branch through efficient utilization of resources. 
• Delivery of excellent customer service through maintenance of high service standards.
• Ensure compliance to Enterprise-Wide Risk Management Framework.
• Motivate, coach, and develop a high performing team.
• Champion digital migration in the branch.

The Person  

For the above position, the successful applicant should have the following: – 

• A University Degree from a recognized institution. 
• Minimum of 8 years’ experience in General Banking; 4 years of which one should have been a Branch Manager at MLC. 
• Experience in Sales, Personal/Business/or Retail Banking. 
• Experience Credit Analysis and administration. 
• Experience in Bank operations covering Cash Management, Clearing, Accounts and Administration. 
• Demonstrated consistent high performance in role(s) held in the last three years 
• A thorough knowledge of Retail Banking products and services, and extensive Banking Industry knowledge. 
• Excellent high quality interpersonal, communication and negotiation skills with the ability to network and develop strong business relations 
• A good understanding of risk, credit policies and procedures. 
• Strong leadership skills with demonstrated competences in championing high performance management.
• Excellent planning, organization, problem solving and analytical skills.

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Branch Manager, Prestige Plaza Branch at KCB Bank Kenya

Branch Manager, Prestige Plaza Branch

Job Description

Key Responsibilities 

• Achieve profitability targets through revenue maximization and prudent cost management.
• Grow and monitor branch’s liability and asset portfolios to achieve business targets. 
• Grow the customer base, ensure retention of existing customers through high level of customer satisfaction and cross selling.
• Overall management of the branch through efficient utilization of resources. 
• Delivery of excellent customer service through maintenance of high service standards.
• Ensure compliance to Enterprise-Wide Risk Management Framework.
• Motivate, coach, and develop a high performing team.
• Champion digital migration in the branch.

The Person  

For the above position, the successful applicant should have the following: – 

• A University Degree from a recognized institution. 
• Minimum of 8 years’ experience in General Banking; 4 years of which one should have been a Branch Manager at MLC. 
• Experience in Sales, Personal/Business/or Retail Banking. 
• Experience Credit Analysis and administration. 
• Experience in Bank operations covering Cash Management, Clearing, Accounts and Administration. 
• Demonstrated consistent high performance in role(s) held in the last three years 
• A thorough knowledge of Retail Banking products and services, and extensive Banking Industry knowledge. 
• Excellent high quality interpersonal, communication and negotiation skills with the ability to network and develop strong business relations 
• A good understanding of risk, credit policies and procedures. 
• Strong leadership skills with demonstrated competences in championing high performance management.
• Excellent planning, organization, problem solving and analytical skills.

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Head Capital Mobilisation at KCB Bank Kenya

Head Capital Mobilisation

KEY RESPONSIBILITIES

a. Capital Mobilization Strategy

• Develop and implement a multi-year capital mobilization strategy aligned with the Foundation’s strategic plan.
• Translate institutional priorities into fundable and investable propositions.
• Build and maintain a diversified capital portfolio across grants, philanthropic funding, and catalytic finance sources.
• Ensure capital pursuits reinforce institutional mandate and delivery readiness.

b. Capital Origination and Deal Execution

• Identify, originate, and pursue capital opportunities with bilateral donors, multilateral institutions, foundations, and impact investors.
• Lead negotiations from opportunity identification through agreement execution.
• Secure new external capital aligned with Foundation priorities.
• Maintain ownership of capital pipelines and conversion of opportunities into signed funding agreements.

c. Strategic Partner Engagement

• Build and manage long-term relationships with development partners and capital providers.
• Position KCB Foundation within regional and global development finance ecosystems.
• Represent the Foundation in senior-level engagements with funding and financing partners.

d. Pipeline Management and Opportunity Development

• Establish structured systems for opportunity scanning, qualification, and tracking.
• Maintain a forward-looking capital pipeline with defined opportunity stages and value tracking.
• Coordinate internally to ensure funding opportunities are technically sound and institutionally aligned.

e. Capital Structuring and Innovation

• Support structuring of partnerships combining grants, technical assistance, and financing mechanisms.
• Support development of blended finance and catalytic capital structures in collaboration with KCB Bank and strategic partners.
• Contribute to innovative financing approaches that enable or catalyze the participation of commercial and concessional capital, in collaboration with regulated financial institutions and strategic partners.

f. Institutional Positioning

• Strengthen the Foundation’s positioning as a bank-anchored livelihoods platform.
• Develop investment-ready narratives translating program outcomes into capital propositions.
• Support thought leadership aligned with capital mobilization priorities.

g. Institutional Coordination

• Work closely with Programs, Partnerships, Finance, Strategy, and Communications teams to align capital mobilization with implementation capacity.
• Establish internal systems and processes that institutionalize capital mobilization beyond individual relationships.
• Reduce reliance on executive-led fundraising through structured institutional approaches.

QUALIFICATIONS AND EXPERIENCE

• First degree in any relevant area, including but not limited to Development Finance, Economics, Public Policy, Business Administration, International Development, or related field. Possession of a Master’s degree in a relevant area will be added advantage.
• Minimum 8 years relevant experience in capital mobilization, development finance, partnerships, impact investment, or resource mobilization.
• Demonstrated track record of securing funding from international donors, foundations, or development finance institutions.
• Strong understanding of blended finance and catalytic capital mechanisms.
• Experience operating within financial institutions, development finance institutions (DFIs), impact investment organizations, or corporate foundation environments is preferred.

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Head of Diaspora Banking at KCB Bank Kenya

Head of Diaspora Banking

Job Description

KEY RESPONSIBILITIES:

• Lead the development and execution of the diaspora banking strategy to drive business growth and profitability. 
• Identify and develop new markets, partnerships, and commercial opportunities across the global diaspora segment. 
• Design and deliver innovative, digitally enabled products and solutions tailored to diaspora customer needs. 
• Leverage digital platforms and strategic partnerships to provide convenient, competitive, and scalable offerings. 
• Drive growth in deposits, liabilities, and customer acquisition across the diaspora portfolio. 
• Strengthen customer relationships through targeted engagement, service excellence, and tailored value propositions. 
• Enhance the bank’s market positioning as the preferred financial partner for diaspora communities. 
• Provide strategic leadership to the team by delivering direction, coaching, performance management, and fostering a high‑performance culture anchored in accountability, innovation, and customer focus.
• Monitor Global market trends, competitor activity, and customer insights to inform strategy and continuous improvement.
• Enterprise-wide Risk Management; -Adherence to Standard Operating Procedures (SOPS), Anti-Money Laundering (AML), Credit policy prudential guidelines, combating the Financing of Terrorism (CFT) and Know Your Customer (KYC) procedures to mitigate against losses, frauds, forgeries, and regulatory penalties

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

Resume writing service

• Bachelor’s Degree from a recognised Institution
• Professional Qualification – Project management or business field (Added Advantage)
• Master’s Degree in Business (Added Advantage)

Experience

• 6 years of working Experience
• 6 years of working experience in Sales
• 6 years of working experience in Customer Service
• 6 years of working experience in Credit
• 6 years of working experience in Relationship Management
• 5 years of working experience in Banking Operations

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Senior Manager, Youth Banking at KCB Bank Kenya

KEY RESPONSIBILITIES:

• The role focuses on developing and delivering innovative, youth-centered financial products and services that align with market trends and evolving customer needs.
• It drives digital engagement and customer lifecycle initiatives to enhance acquisition, retention, and overall youth segment growth.
• Through market research and data analysis, the role identifies opportunities, informs proposition design, and supports business case development for new offerings.
• It oversees product commercialization by coordinating go-to-market strategies, marketing campaigns, and performance reviews to maximize impact.
• The role collaborates with internal teams and external partners to ensure timely, compliant, and effective delivery of youth banking initiatives.

DAILY RESPONSIBILITIES:

• Plan, design, and deliver youth-focused financial products and services in line with customer needs and market trends.
• Support the creation of reimagined digital engagement models to drive relevance and adoption.
• Translate insights into innovative solutions that strengthen the youth banking value proposition.
• Implement initiatives that improve acquisition, engagement, and retention across the youth segment.
• Monitor customer journeys and recommend enhancements to maximize lifetime value.
• Drive initiatives that strengthen brand affinity among youth customers.
• Conduct customer and market research to inform proposition design and positioning.
• Analyze behavioral and transactional data to identify gaps, opportunities, and emerging trends.
• Support business case development for new youth products and enhancements.
• Coordinate go-to-market planning and rollout of youth banking propositions.
• Partner with marketing and distribution teams to design and execute promotional campaigns.
• Monitor performance of launched products and recommend refinements to improve impact.
• Work with cross-functional teams (IT, Operations, Marketing, Risk) to deliver youth initiatives on time and within scope.
• Manage relationships with external partners, institutions, and digital platforms to enhance delivery.
• Ensure execution aligns with compliance, risk, and service standards

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

• Education Bachelor’s Degree
• Professional Qualifications
• Master’s Degree 

Experience

• Total Minimum No of Years Experience Required

Detail

• Management level in Banking
• Youth Banking or Youth Proposition
• Product Development and Management
• Banking Sales and Customer Service
• Project Management

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Senior Product Manager, Cash Management at KCB Bank Kenya

Key Responsibilities:

• Drive product monitoring and control of Cash Management products in liaison with Cash Management BDMs, Relationship Managers and other relevant stakeholders.
• Ensure implementation and cascade of all appropriate procedures in line with the requirements and process in ‘user’ units.
• Ensure adherence to and application of established policies, processes, procedures and tools to achieve optimal efficiency, compliance and cost containment.
• Stakeholder management to ensure alignment on delivery of Cash Management products.
• Restructuring products when necessary and managing the restructuring process
• Review existing products and continuously improve on them.
• Formulate effective product documentation, policies and procedures, SLA’s to effectively deliver the envisaged propositions
• Issue resolution in relation to Cash Management products together with the Product support team
• Ensure implementation and cascade of all appropriate procedures in line with the requirements and process in ‘user’ units.
• Contribute to the formulation of the sales budget/pricing process including concessions.
• Conduct regular portfolio reviews to identify areas of improvement and develop tactical plans towards achieving set risk and compliance criteria.
• Responsible for the implementation and adoption of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes within Cash Management products
• Using available products, e-Channel & e-Commerce marketing/sales performance i.e. volume, pricing and related revenue, provide impactful recommendations based on internal data, external trends, competitive forces and technology advancements.
• Provide regional strategic input for the Cash Management products.

For the above position the ideal candidate should meet the following requirements:

• A Bachelors’ degree from a recognized University
• At least 10 years work experience in Banking, five (5) of which should be in Transaction Banking or Cash Management solutions • 
• Vast experience in product development, support, and implementation 
• Commercial Awareness & Business Acumen: identify opportunities for revenue generation
• Technologically savvy and appreciation of current ICT trends.
•  Excellent research, analytical, and problem-solving skills.
•  Experience in customer relationship management
•  Integrity & courage to challenge actions within various business units and the status quo. 
• Strong persuasion, management and communication skills 
•  Excellent stakeholder management skills
•  Creative approach, with the ability to anticipate challenges and develop innovative solutions.

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Direct Sales Representive at KCB Bank Group

Direct Sales Representive

Job Description

Key Responsibilities

• Sourcing prospective customer leads from various sources, such as referrals, cross-selling opportunities, sales activations organized by the bank or sales leads provided by the bank.  
• Explaining the features of the products to prospective customers in line with the product’s specifications and treating customers fairly. 
• Guiding customers on how to complete applications for the respective product they wish to purchase.  
• Reviewing of the application and documentation provided by the customer to confirm accuracy.  
• Authentication of customer details by checking the original copies against photocopies of documents provided e.g. National ID and passports.  
• Forwarding completed applications to the relevant Sales Manager or Retail Support Team, within 24 hours of sign-off by the customer.  
• Prospecting customers for any other Bank products suitable for their needs.  
• Ensuring safe custody of customer documents under their care.  
• Forwarding customer feedback or complaints to the respective Sales/Branch Manager.  
• Sharing market information from the field to the leadership to improve the bank’s products and provide regular Sales reports.

The Person

For the above position, the successful applicant should have the following: 

• Be a graduate of a recognized university.
•  Have 2 years’ working experience in Sales.
• Have excellent analytical and interpersonal skills.
• Have a passion and commitment to quality service.
• Have excellent verbal and written communication skills.
• Can meet stringent targets within defined deadlines

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Manager, Product Design at KCB Bank Group

Manager, Product Design

KEY RESPONSIBILITIES: 

• Provide direction and guidance to product design teams to meet timely deliveries.
• Manage product design and development activities.
• Provide design solutions to meet cost-effectiveness and on-time deliveries.
• Validate product designs, identify constraints and provide corrective actions.
• Evaluate the design of new and existing products by conducting thorough analysis and assessment of product specifications.
• Support and align efforts to meet customer and business needs.
• Understand and negotiate the needs and expectations of multiple stakeholders.
• Effectively communicate insights and plans to cross-functional team members and management.
• Contribute to product direction conversations, with emphasis on leading the experience vision for the product areas.
• Meet regularly with key business partners to review current challenges, uncover root causes, recommend course correction, and implement strategies to support implementation effectiveness based on feedback

The successful candidate will meet the below minimum criteria:

• Bachelor’s degree from a recognized university (Required).
• Professional Qualifications/Certification in Business Analysis Certification is an added advantage. 
• At least 5 years’ relevant experience in product design within the financial services or fintech sectors. This should include specific experience in the following areas:
• 5 years’ experience in digital Banking solutions delivery 
• 5 years’ experience in product or Service design; design &/or digital multi-channel technical support
• 3 years’ experience in product customer journey mapping, service design
• 2 years’ experience in workflow optimization
• 2 years’ experience in information architecture and accessibility standards
• 2 years’ experience working in agile teams 
• 4 years’ experience in cross-functional stakeholder management  

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Manager, Product Development and Commercialization at KCB Bank Kenya

KEY RESPONSIBILITIES:

• Lead the development and implementation of innovative banking products and value propositions in own area that address customer needs and market opportunities.
• Manage the full product lifecycle, including concept development, business case preparation, pilot testing, launch, and post-launch evaluation.
• Collaborate with key stakeholders (Digital Banking, Marketing, Operations, Risk, Finance, and IT) to ensure timely and successful product rollout.
• Drive commercialization strategies to enhance product uptake, profitability, and market share.
• Develop and maintain detailed product documentation, including product manuals, processes, and pricing models.
• Monitor product performance and customer feedback to identify areas for improvement and enhancement.
• Conduct competitor and market analysis to ensure the bank’s offerings remain competitive and innovative.
• Support the creation of go-to-market plans, promotional materials, and staff training to ensure effective product positioning and understanding.
• Ensure all new products comply with internal policies, risk frameworks, and regulatory requirements.
• Provide insights and recommendations to senior management on product performance, market trends, and emerging opportunities.
• Work closely with Finance and Strategy teams to ensure product profitability and alignment with the bank’s financial goals.
• Champion a culture of innovation, customer-centric design, and continuous improvement within the Products Department.

Academic & Professional

• Education Bachelors Degree 
• Professional Qualifications Product development
• Masters Degree

Experience

Total Minimum No of Years Experience Required

• 5 years

Detail    Minimum No of Years    Need Type

• Product development
• Project management
• Banking Operations
• Sales/Marketing

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Senior Manager Oil, Gas & Extractives at KCB Bank Kenya

KEY RESPONSIBILITIES:

• Defines & executes the Oil & Gas MSME sector strategy in alignment with the Retail Division and overall MSME ecosystem agenda.
• Drives growth by analyzing market trends, identifying opportunities, and ensuring strategic alignment across internal stakeholders and delivery channels.
• Oversees and develops the Oil & Gas MSME team, ensuring appropriate resourcing, capability building, and high performance in delivering sector objectives.
• Collaborates with product, digital, and marketing teams to design and refine competitive sector-specific financial solutions that meet evolving customer needs.
• Ensures strong risk management and compliance with all regulatory, prudential, and operational standards relevant to the Oil & Gas MSME portfolio.
• Monitors financial performance, customer satisfaction, and market share to ensure sustainable growth and continuous improvement within the

DAILY RESPONSIBILITIES:

• Define and implement the Oil & Gas MSME sector strategy in alignment with the Retail Division and MSME ecosystem strategic agenda.
• Analyse sector trends, competitor activity and market opportunities to inform business decisions.
• Collaborate with internal stakeholders to align Oil & Gas MSME initiatives with organisational priorities and capabilities.
• Identify and drive human capital requirements for the Oil & Gas MSME portfolio.
• Support and guide sales and service teams in delivering the Oil & Gas MSME sector offering.
• Build and maintain strong relationships with Branch network and Digital teams to ensure seamless delivery of sector solutions.
• Develop, coach and retain a high-performing Oil & Gas MSME sector team.
• Identify training and development needs specific to Oil & Gas sector requirements and support targeted interventions.
• Collaborate with product and digital teams to co-create and refine MSME Oil & Gas sector products and solutions.
• Ensure product offerings are competitive and meet evolving sector needs, particularly in financing, cash management and digital solutions.
• Ensure all operational processes relevant to the Oil & Gas MSME sector (transaction, incident, problem and change management) are documented, updated and adhered to.
• Identify and proactively manage sector-specific risks, ensuring effective monitoring and timely corrective action.
• Ensure compliance with regulatory, Anti-Money Laundering, Sanctions, and prudential requirements for the Oil & Gas MSME sector.
• Build and enhance the Oil & Gas MSME sector value proposition, focusing on customer experience and service differentiation.
• Drive customer migration to optimal channels, supporting efficiency and customer convenience.
• Implement sector-specific customer retention initiatives and monitor performance.
• Track and enhance customer satisfaction and sector market share.
• Develop and manage the Oil & Gas MSME sector budget and financial targets.
• Monitor sector financial performance, identify variances, and drive corrective action where necessary.
• Ensure timely reporting on sector performance, highlighting key trends and insights.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

• Education Bachelor’s Degree Degree from a recognized university
• Professional Qualifications  Project management or business field 
• Master’s Degree  Business Administration 

Experience

Total Minimum No of Years Experience Required 

• Proactive selling skills in oil and gas industry or relevant
• Credit Underwriting Skills
• Customer Relationship management
• Banking Operations 
• Business research and product development
• Project management

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CISOC Analyst at KCB Bank Kenya

KEY RESPONSIBILITIES

• Monitor user and system activity to identify suspicious activities leveraging on security systems
• Monitor network activity and investigate anomalous events and traffic trends
• Check security monitoring status of systems on monitoring tools and initiate remediation of noted gaps
• Monitor alerts and alarms from security monitoring tools and initiate corrective actions
• Configure and fine tune security monitoring systems to make sure the bank is sufficiently protected
• Administer security tools ensuring optimal uptime and resource utilization
• Investigate suspicious user and system events and identify breaches and root cause.
• Mitigate intrusion attempts through proactive response to incidents
• Prepare manual and scheduled reports for various stakeholders
• Research and stay up to date on technology and cybersecurity trends

DAILY RESPONSIBILITIES

• Monitor event logs from various systems (firewalls, email, web and DNS, databases, etc.) to identify suspicious activities or attacks, intrusions, and unusual, unauthorised, or illegal activity
• Perform incident drilldowns and investigations and escalate validated incidents to designated incident response teams
• Follow up on security incidents with relevant support teams and ensure timely resolution
• Administer the performance, resource utilisation and overall health of the Bank’s security monitoring tools
• Prepare and circulate SOC management reports and dashboards

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic and Professional

Education 

• Bachelor’s  Degree BSc. Information Technology / Computer  Science / Cybersecurity / Engineering  (Electrical, Electronic) or related field  RQ 

Professional  Certifications 

• Certified SOC Analyst (CSA)/ 
• Certified Incident Handler (E|CIH)/ 
• Certified Threat Intelligence Analyst (CTIA)/ 
• Certified Information Systems Security 
• /Professional (CISSP)/ 
• Certified Ethical Hacker (CEH)/ 
• PENTEST+ 
• Security+ 
• Certified Information Systems Auditor  (CISA) 
• Certified Information Security Manager (CISM)  RQ 

Particulars  Detail  Specific Field or Qualification  Need Type

• Any vendor-specific SIEM certification 
• (Splunk, QRadar, LogRhythm, ArcSight, AlienVault, etc.)  AA  
• Any vendor-specific information security certification  AA 
• Master’s Degree  MBA / MSc Cybersecurity / Information 
• Systems Security / IT Security / IT  AA 

Experience

Total Minimum Number of Years of IT Experience Required 

• 2 Years

Detail  Minimum No. of Years  Need Type

• Experience in Cybersecurity  1  ES 
• Experience in System/ Network/ Database or 
• Cloud Platform Administration, or Application Development 1  DE 

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Legal Risk & Compliance.Senior Legal Counsel, Risk & Compliance at KCB Bank Kenya

KEY RESPONSIBILITIES

• Review legislation, proposed bills, judicial decisions, best practice and market trends which have an impact on the Bank and advise/recommend changes to Bank policies and procedures. 
• Provide support in ensuring that the Bank complies with all applicable laws and regulations. Provide advice in relation to compliance matters as contained in the legislation.
• Conduct internal legal compliance audits and examinations to ensure compliance with legislative requirements. Liaise with relevant business where legal risks have been identified, to develop mitigating measures and implement remedial action.
• Update legal compliance checklists and matrixes used for undertaking legal compliance reviews in line with legislation.
• Conduct legal risk analysis and provide legal support for new and ongoing Bank projects and provided legal support in research, drafting and review of Bank policies, product terms and conditions. 
• Undertake risk related divisional activities (DORCCO, KRIs. RCSA. KCSA, Ethics Compliance, BIA, RVA, BCP & disaster recovery, audit tracker and crisis management) as allocated.
• Undertake intellectual property registration and life cycle management as allocated.
• Power of Attorney (PA) Management: Preparation, registration, revocation and maintain data/information of the KCB Kenya PAs.
• Case law management (internal and external case law and legal opinions) and preparation and dissemination of practice notes, FAQs and training materials and guidelines.

MINIMUM POSITION QUALIFICATIONS

• Bachelor’s degree in Law from a recognized University
• Post graduate diploma in Law
• Minimum five (5) years’ relevant post admission experience, preferably in the financial services sector; including specific experience in legal drafting, risk management, communication and advocacy

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Principal Legal Counsel, Commercial at KCB Bank Kenya

KEY RESPONSIBILITIES:

• Preparation and management of contracts including leases and other general commercial law issues. 
• Contract Management: drive contract lifecycle from drafting through completion of negotiation process, review and contract execution.
• Lead support to the contract initiatives and/or projects.    
• Product gate process management including participation of tender opening activities, supplier evaluation and key business project initiatives.
• Review of contract policy, risk management and processes together with the risk and compliance unit to ensure effectiveness and efficiency of the processes. 
• Legal opinions and research: provide opinions/guidance in respect of commercial contracts being negotiated and signed as well as legal and commercial requirements of all product implementation.
• Carry out legal awareness training as appropriate on commercial legal issues.
• Probate Administration: oversee administration of probate accounts.
• Data management and reporting on statistics. 

MINIMUM POSITION REQUIREMENTS:

The preferred candidate will meet the following minimum criteria:

• Bachelor’s degree in Law from a recognized university.
• Diploma in Law and Advocate of the Court
• A minimum of seven (7) years’ relevant post-admission  work experience, including specific experience in the below areas:
• Legal drafting
• Commercial contracting and contract lifecycle management, preferably in the financial services sector and/or international contracting.
• Legal communication and advocacy
• Legal risk  and compliance management
• Stakeholder management of diverse calibre

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Senior Legal Counsel, Commercial at KCB Bank Kenya

KEY RESPONSIBILITIES: 

• Preparation and management of contracts including leases and other general commercial law issues. 
• Contract Management: drive contract lifecycle from drafting through completion of negotiation process, review and contract execution.
• Product gate process management including participation of tender opening activities, supplier evaluation and business project initiatives.
• Support in contract negotiation and collaborate with business teams on developing effective relationships with contractors and vendors
• Legal opinions and research: opinions/guidance in respect of commercial contracts being negotiated and signed as well as legal and commercial requirements of all product implementation.
• Legal awareness training as appropriate on commercial legal issues
• Probate Administration: oversee administration of probate accounts.

MINIMUM POSITION REQUIREMENTS: 

The preferred candidate will meet the following minimum criteria:

• Bachelor’s degree in Law from a recognized university.
• Diploma in Law and Advocate of the High Court
• Minimum of five (5) years’ relevant post admission experience, preferably in the financial services sector, including the below specific areas:
• Legal drafting
• Commercial contracts lifecycle management
• Legal communication and advocacy
• Stakeholder management of diverse calibre
• Legal risk management

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Team Manager – Retail & Digital Mass at KCB Bank Kenya

Key Responsibilities

Operational Leadership & Delivery

• Monitor daily queue performance (inbound/outbound/chats/emails) to ensure achievement of service levels, TAT, ASA, abandon rates and other KPIs.
• Identify performance variances early and implement corrective actions in real time.
• Forecast demand and optimize staffing with WFM support to maintain SLA adherence.
• Handle and escalate complex customer issues and complaints that require second-line intervention. 

Team Leadership & Performance Management

• Lead, coach and develop a team of contact centre advisors to meet performance and quality expectations.
• Conduct daily huddles, 1-2-1 feedback reviews, side-by-side coaching, quality calibration and performance improvement plans.
• Support agent engagement activities, recognition programmes, and morale-boosting initiatives aligned to organisational culture. 

Quality & Compliance Oversight

• Monitor quality assurance scores and compliance with scripts, regulations, and bank/BPO policies.
• Drive continuous improvement actions based on interaction audits and customer feedback.
• Ensure adherence to data privacy, risk and security protocols, and internal control standards. 

Stakeholder Collaboration

• Work with business units (Retail, Digital, Cards, Loans, IT, Risk) to resolve persistent customer pain points and refine process handoffs.
• Serve as a conduit between frontline and senior leadership on emerging issues, trends, and operational risks. 

Reporting & Insights

• Prepare and present MI reports on performance trends, coaching outcomes, escalations, and operational risks.
• Suggest data-driven improvement opportunities to drive CSAT, NPS, FCR and employee performance. 

Required Qualifications & Experience

For the above position, the successful applicant should have the following:

• Bachelor’s degree in Business, Commerce, Social Sciences or related field. (Required). 
• Professional qualification/certification in Customer Service, Contact Centre Management or Lean/Six Sigma is an advantage. 
• Master’s degree in business administration (Added advantage).
• 5 years’ work experience in a customer-facing role, with at least:
• 3 years’ work experience in Customer Service (Contact centre environment)- (Required).
• 3 years’ work experience in a supervisory or team lead role within a high-volume contact center environment (Essential). 
• 3 years’ work experience with voice and digital contact channels (phone, email, chat, social). (Essential).
• 3 years’ work experience in banking or regulated services or large BPO operations industry (Essential).

Technical Skills

• Good command of contact centre platforms (CRM, telephony, quality monitoring and reporting tools).
• Strong analytical ability with comfort interpreting dashboards and performance metrics. 

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Head of Physical Assets & Outsourced Services at KCB Bank Group

Job Description

KEY RESPONSIBILITIES

• Develop and implement KCB Group strategy for physical asset management and outsourced services. 
• Lead solarization initiatives across all Bank locations, ensuring optimal design, installation, commissioning, and long-term performance of renewable energy systems. 
• Oversee the planning, acquisition, construction, maintenance, and management of physical assets and premises to support business objectives. 
• Implement performance management practices to monitor, evaluate, and report on SLA compliance for internal stakeholders and third‑party providers. 
• Establish and maintain asset management frameworks across all Bank locations. 
• Develop and manage annual operational and capital budgets for physical assets and outsourced services in collaboration with Finance. 
• Lead and supervise construction, refurbishment, and related project activities across the Bank. 
• Serve as the primary liaison on regulatory compliance, ensuring adherence to all statutory requirements—including OSHA—and coordinating responses to inspections. 
• Lead the development, implementation, and maintenance of Business Continuity Plans (BCP) and Business Continuity Management (BCM).
• Oversee vendor management for outsourced property, facilities, and transport services, and ensure effective maintenance, monitoring, and power supply management across Bank facilities, including cost-efficient lease administration

MINIMUM QUALIFICATIONS

• Bachelor’s Degree in Engineering or equivalent.
• KISM (valid practicing License) is required 
• Professional Qualifications in Project Management is required 
• 10 years’ working experience 
• 10 years’ Engineering Practice    
• 5 years’ Project Management experience
• 5 years of Relationship Management  experience 
• 5 years’ Power Systems 

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Manager, Cyber Security Audit at KCB Bank Group

KEY RESPONSIBILITIES: 

• Conduct cyber risk assessment for assigned cyber security audit and advisory assignments.
• Perform independent threat and vulnerability assessment and penetration test audits of the bank’s ICT systems to assess the effectiveness of the cybersecurity control framework and report on cyber risks noted.
• Serve as an objective and independent advisor to business functions by providing assurance that cyber security operations and processes conform to current KCB group policies and procedures, regulatory requirements as well as applicable legislation.
• Conduct walkthroughs, testing of controls, and negotiating potential issues for Technology audits within the cybersecurity and infrastructure portfolio, including scope areas such as identity and access management, asset classification, network security, operating system security, database security, web application security, mobile application security, public cloud (AWS/GCP/Azure) environments, vulnerability management, endpoint protection, etc.
• Identify and evaluate significant cyber security risk exposures and contribute to the improvement of technology risk management and control systems.
• Ensure cyber security audits are performed in accordance with the Internation Professional Practices Framework (IPPF) and the bank’s internal audit methodology.
• Documents the results of audit work in accordance with internal audit guidelines and the Institute of Internal Auditors (IIA) standards.
• Maintain respectful and effective communications and relationships with key stakeholders pre, during and post audit assignments to ensure alignment of audit objectives to Bank strategy.
• Follow up on the implementation of audit recommendations, identifying and reporting any gaps that may derail implementation of audit recommendations.
• Keep the organisation updated on cyber security industry trends, regulatory changes, and best practices in internal auditing as well as developments in the Banking industry and business environments that would inform the quality of the audit and quality assurance

MINIMUM POSITION REQUIREMENTS

ACADEMIC & PROFESSIONAL

Education 

Bachelor’s Degree

• Information Technology, Electrical Engineering, Computer Science    RQ
• Professional Qualifications – Information Systems Audit / Security
• CISA/CISM/CISSP AA

Professional Qualifications – Vulnerability Assessment and Penetration Testing

• OSCP/ CCIE Security / CRTO / CRTP/ CRTE / CRTM /CPTS RQ
• Master’s Degree
• IT, MBA, Computer Science AA

Experience

Total Minimum No of Years’ Experience Required

• 4 Years

Detail Minimum No of Years Need Type[2]

• Cyber Security Reviews, Vulnerability Assessments and Penetration Testing Experience 4 ES
• IT Security and/or IT Audit 3 ES
• Red Team Exercises 1 AA
• Stakeholder management 2 ES

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Head, Business Origination & Corporate Service at KCB Bank Group

KEY RESPONSIBILITIES 

• To develop and lead the implementation of credit origination and corporate service strategy in line with the overall Corporate Banking/ KCB Group strategy.
• Evaluation of credit appetite including appropriateness of structure considering application, tenor, risk versus return relationship, and the evaluation of effectiveness of risk mitigants
• Deliver well thought out decisions showing sound judgement where applications are within delegated sanctioning authority.
• Analysis of credit applications to assess whether the credit risk is in line with the Bank’s Credit Appetite and relative to the profitability of the deal.
• Identify and manage existing high-risk accounts and undertake the necessary corrective action when the risk profile threatens to become unacceptable.
• In liaison with the credit administration unit and relationship managers, provide oversight of performance of facilities booked in Kenya from other KCB Group subsidiaries to ensure that they remain performing and in the good book.
• Robust Covenant Monitoring to ensure that all approved covenants are tracked as per approval terms.  Present applications to the relevant credit committee and/or delegated credit evaluators.
• Responsible for the oversight and implementation and adoption within Corporate Credit, of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This entails the consideration and approval of customers including those that require being subjected to enhanced Due Diligence for on boarding and continued business.
• Support the corporate business units to deliver world class service to our external customers. Assist relationship managers in negotiating term sheets with clients ensuring that the deal structure, conditions, and covenants conform to the overall credit requirements of the bank.
• Champion the delivery of consistent, seamless, and trusted customer service to ensure customer retention and loyalty. Spearhead improvement of service delivery and query resolution including defining customer pain points and providing solutions in collaboration with other stake holders

 MINIMUM POSITION QUALIFICATION REQUIREMENTS 

 Academic & Professional 

Particulars  Detail  Specific Field or Qualification  Need Type4 

Education 

• Bachelor’s Degree RQ 
• Certificate in Commercial CreditRQ

 Professional  Qualifications 

• CPA,ACCA,CFA, AKIB  AA 
•  Master’s Degree  Finance or a Business Related  Field  AA 

 Experience

Total Minimum No of Years’ Experience Required 

• 10 Years 

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Bancassurance Sales Representative at KCB Bank Group

KEY RESPONSIBILITIES:

• Achieve sales targets (both Retail & Insurance) in accordance with the budgets provided; Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of General and Life insurance products.
• Retention of customers within the assigned portfolio – Ensure retention ratio of 85%.
• Drive the life Insurance Sales and ensure that set sales budgets are met.
• Provide pipeline data as requested. Monitor own sales performance on a daily, weekly, and monthly basis and provide results to the Sales Managers.
• Own customer queries and complaints around insurance products and resolve in a timely manner.  Escalate any unresolved queries to the Line Manager or the Head Office Bancassurance team.
• Ensure accuracy of each application and all other customer documents. Accountable for the accuracy and quality of each application and supporting documents completed and submitted. 
• Ensure all claims are reported to Head office Bancassurance team as guided while providing timely feedback to the clients. Assist the client to attach relevant documentation and have claim forms well completed.
• Ensure premiums are collected strictly as per the credit control policy. 
• Conduct Branch staff training on Bancassurance products.
• Ensure compliance to the Group’s policies in delivering day-to-day business expectations.

The Person:

For the above position, the successful applicant should have the following:

Academic Qualifications:

• Bachelor’s degree from a university recognized by Commission of University Education.
• Master’s degree is an added advantage.

Professional Qualifications

Ideal candidate must have either of below:

• Certificate of Proficiency in Insurance /Executive certificate of Proficiency in Insurance 
• BCOM (Insurance and Risk Management option)
• COP Exemption Certificate 

Work Experience:

• At least 1 year of experience in sales.
• Strong knowledge of Insurance Products.

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Executive Head, Enterprise Data Management at KCB Bank Kenya

KEY RESPONSIBILITIES:

• Define and execute the Group Enterprise Data Strategy and Roadmap, aligned to the Group Strategy and priorities.
• Establish and enforce Group-wide Data Governance, including data ownership, stewardship, policies, and decision rights across subsidiaries.
• Build the Enterprise Data Operating Model, including federated governance structures and subsidiary-level data leads with dotted-line accountability.
• Own the Enterprise Data Architecture, including master data, metadata management, lineage, and reference data standards.
• Drive Data Quality and Data Integrity Programs, including enterprise data quality SLAs, remediation, and continuous monitoring.
• Lead Data Platform and Analytics Enablement, shaping the target data stack and working with Technology to implement scalable data infrastructure.
• Enable AI and Advanced Analytics Adoption, ensuring data readiness, ethical AI governance, model risk controls, and business use-case prioritization.
• Drive Business Value Realization and Data Monetization, ensuring measurable revenue uplift, cost savings, productivity gains, and new product opportunities.
• Ensure Regulatory Compliance and Data Risk Management, including privacy, cybersecurity controls, retention policies, audit readiness, and BC/DR requirements.
• Build Group-wide Data Culture and Capability, including analytics literacy, talent development, and enterprise-wide change management.
• Collaborate with the Technology Management team to shape the information technology strategy, in particular pertaining to the data and analytics technology stack, critical workflows and channel infrastructure.

The Person 

For the above position, the successful applicant should have the following:

• Bachelor’s degree in data science or related fields (Required).
• Master’s degree in strategic management / business administration or Related (Added advantage).
• Certification in data governance frameworks like DAMA DMBOK, COBIT, or ISO/IEC 38500.SQL, R, Python, Supervised and unsupervised machine learning techniques (added advantage).
• 8 years’ work experience with the below;-  
• 8 years’ progressive experience in data management or analytics(essential).
• 8 years’ experience in Data Quality Management(essential).
• 4 years’ experience in Data Remediation program(essential).
• 4 years’ experience in Data governance frameworks(essential).
• 4 years’ experience in SQL, Python/R, and cloud computing(essential).
• 6 years’ experience in People management(essential).
• 2 years’ experience in Data monetization(desired).
• 2 years’ experience in Machine learning, AI(desired).
• 2 years’ experience in Project Management(desired).     

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Business Continuity Manager at KCB Bank Kenya

KEY RESPONSIBILITIES: 

• Establish and maintain BCP policy and processes, keep up to date with regulations and guidelines specific to business continuity management, and recommend improvements and updates to policies, standards, and procedures.
• Risk Assessment: Conduct thorough risk assessments to identify potential threats and vulnerabilities to the organization’s operations, systems, and infrastructure.
• Collaborate with cross-functional teams to ensure the development and testing of business continuity and disaster recovery plans for critical business functions and systems and updated based on evolving risks and business needs
• Business Impact Analysis (BIA) Coordinator: Coordinating the business impact analysis process within the bank to identify critical business functions, assess the potential impact of disruptions, and help in determining the necessary steps to maintain business continuity and minimize risks.
• Crisis Management and Incident Response: Support with managing risk events and incidents, coordinating response efforts to minimize operational disruption.
• Third-Party Risk Management: Support the business in recommending appropriate resilience and continuity frameworks for managing third-party relationships.
• Design training programs to promote business continuity awareness, ensure compliance, and report regularly on program status and improvements.
• Management Reporting: Provide regular reports to senior management, BCM Team, CMT, and the board on the state of operational resilience, risks, incidents, and the effectiveness of continuity plans.
• Continuous Improvement: 
• Identify areas for improvement in operational resilience practices, leveraging lessons learned from testing, incidents, and risk assessments to enhance the bank’s preparedness. 
• Documentation and Communication: Ensure all documentation related to resilience and continuity, including self-assessment, policies, procedures, and plans, is current, accurate, and effectively communicated to relevant stakeholders.
• Ensure alignment and integration of business continuity management (BCM) across all business units and subsidiaries.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

Education 

• Bachelor’s Degree
• Computer Science, Information Systems, Business Administration, or related field RQ

Professional Qualifications

• One among MBCI/CBCP/ BCI-MBCI, DRII-CFCP, ISO 22301, CBCM, EC-Council Disaster Recovery Professional (EDRP) AA
• Master’s degree
• Business-related field AA

Experience

Total Minimum No of Years Experience Required

• 5 years

Detail Minimum No of Years Need Type[2]

• Business Continuity & Disaster Recovery
• Risk Management
• Project Management
• Audit
• IT/Banking operations
• Leadership and Stakeholder Management
• Management Reporting
• Facilitation of Training
• Proficiency in using business continuity management software, tools, and technologies.

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Relationship Manager, SAHL Banking-Lamu Branch at KCB Bank Group

KEY RESPONSIBILITIES:

• Managing and leading customer relations, both corporate and Retail.
• Shari’ah compliant product sales and other cross sales of other basket products as per targets
• Liaison with Relationship teams and Retail Branch network to grow the business
• Risk Management to mitigate losses e.g. Frauds and revenue leakages.
• Training and development of branch staff
• Proper Documentation and administrations of Shari’ah compliant portfolios, 
• Managing PAR as per set targets.
• Responsible for leadership, management, growth and maintenance of the SAHL book
• Maintain and grow the existing SAHL customers through enhanced relationships 
• Achieve the set targets in terms of numbers and values for both liabilities and assets
• Monitor and manage SAHL customer complaints, constantly review service delivery standards and position staff in a way, which ensures maintenance of the highest service standards

Experience:

• Bachelor’s degree.
• Islamic Banking Certification is added advantage.
• 3 years’ general work experience
• 2 years’ experience in Banking Operations
• 2 years’ experience in Credit
• 2 years’ experience in Sales & Relationships

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Product Configuration Specialist at KCB Bank Group

Product Configuration Specialist

Kenya

Job Description

• Gain a deep understanding of the banks digital platforms working with vendors and the Technology team to define the platform roadmap, customizations and change requests. 
• Minimize outages and optimize recovery time through proactive measures and rapid incident response. Ensure resource optimization and capacity planning for scalable and resilient systems. 
• Implement and maintain monitoring systems to ensure application and infrastructure health. Perform error trend analysis to proactively identify and resolve issues.
• Lead root cause analysis and resolution of recurring issues. Drive continuous improvement in incident response processes. 
• Automate technical support operational tasks and workflows to improve efficiency and reduce manual intervention. Develop tools and scripts to streamline technology support operations. 
• Create and maintain comprehensive documentation for systems, processes, and troubleshooting guides. 
• Lead reliability-focused projects and collaborate with cross-functional teams to deliver robust solutions. 
• Collaborate with security teams to implement security baselines, vulnerability remediation, and certificate management. 
• Participate in architecture and design reviews to ensure resilience, scalability, and operability are built into systems from inception.

MINIMUM POSITION QUALIFICATION/ REQUIREMENTS: –

The Person 

For the above position, the successful applicant should have the following:

• Bachelor’s degree in computer science/ technology related (Required). 
• Professional qualification/certification in Project Management/ Product Management/ Agile Methodologies (Added advantage).
• Master’s Degree Computer Science or Business related (Added advantage).
• 5 years’ work experience in IT, with at least:
• 3 years’ experience in mobile banking, internet banking and Digital lending support (Required)
• 1- year experience in Payment Platform configuration and Support (Required).
• 2 years’ experience in Project Management / Relationship Management/Customer Experience Management (Desired).
• 1-year experience in Devops and Agile practice (Required).

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Senior Manager, Data Engineering at KCB Bank Kenya

KEY RESPONSIBILITIES

• Collaborate with other Technology staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
• Implement and adhere to regular systems maintenance policies and procedures, including change request mechanisms and update schedules to ensure optimum uptime and service availability.
• Participate in system acquisition process; propose and create system design models, specifications, diagrams, charts and implementation roadmaps to provide strategic direction to the business.
• Administer the assigned Systems at Application level and connected databases, define and optimize database structures, content and processing flows through appropriate Data Definition, Data Manipulation and Data Control Languages.
• Perform recovery and testing of systems and processes in accordance with the bank’s disaster recovery and business continuity strategies.
• Create and maintain documentation as it relates to system configuration, mapping, and processes.
• Create and maintain best practice policies and procedures for business users; ensuring that there are adequate controls around that all data improvements are managed effectively and meet the needs of the organization.
• Responsible for designing and implementing ETL architecture to meet corporate data management needs and business functional requirements, ensuring that solution designs address operational requirements such as scalability, maintainability, extensibility, flexibility, and integrity.
• Recognize and adopt best practices in reporting, analysis, ETL data integrity, test automation, data quality validation and documentation.
• Support, develop and maintain ETL and data warehouse objects and processes in a large Data warehouse of Terabyte scale.

DAILY RESPONSIBILITIES

• Design and implement efficient data management systems
• Develop, maintain, and test infrastructures for data generation and storage into an enterprise data warehouse.
• Ensure digital databases and archives are protected from security breaches and data losses.
• Troubleshoot data-related problems and authorize maintenance or modifications during ETL process.
• Maintain the integrity and validity of data throughout the ETL processing cycle by implementing data reconciliation processes and error handling based on source to target data comparisons.

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Head, Strategic Partnerships & Commercial Growth at KCB Bank Kenya

KEY RESPONSIBILITIES:

• Develop and implement comprehensive partnership strategies, identifying key growth areas, market trends, and potential high-value partners.
• Build and manage a diverse portfolio of strategic alliances, ensuring strong relationships with top-level Management Executives and key stakeholders.
• Lead the identification and pursuit of new strategic business opportunities, including potential acquisitions, market expansion, and securing large grants/contracts. 
• Lead negotiations and structure high-impact partnership agreements; working collaboratively with cross-functional teams to ensure the interests of the Group are secured and compliance with relevant regulatory requirements is achieved.
• Regularly review financial reports, KPI dashboards, and other relevant data to track ROI and the overall health of the partnership ecosystem.
• Prepare brief updates or detailed presentations for EXCO &/or Board regarding progress toward revenue targets and strategic milestones on partnerships.
•  Build strong internal relationships across the business teams to gain support to deliver growth in products from partnership products. 
• Participate in industry networking events, luncheons, or conferences to maintain a strong presence and identify new market trends. 
• Recruit, mentor, and lead a high-performing business development and partnerships team, overseeing budgets and resource allocation.

MINIMUM POSITION REQUIREMENTS:

The preferred candidate will meet the below minimum requirements:

• Holder of a Bachelor’s degree from a recognized institution.
• Professional qualifications in Marketing or Financial/Investment analysis will be an added advantage.
• A Master’s degree in Business Administration is an added advantage.
• Have at least 8 years relevant management experience, with specific experience in the following areas:
• Commercialization of new ventures from pilot to scale
• Minimum 8 years progressive business development management
• Driving business growth through strategic partnerships
• Deal structuring and negotiations
• High level stakeholder management
• Post-deal performance management and value benefit realization
• People management & supervision

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Software Quality Assurance Analyst at KCB Bank Kenya

KEY RESPONSIBILITIES

• Champion and coordinate business requirements reviews across functional teams and ensures that the business requirements are complete, precise, and testable.
• Works with project team to define and create overall project test strategy/test plan, plan test schedules or strategies and Identifies test resources, estimates test effort in accordance with project scope or delivery dates and ensures that the test strategy is achieved.
• Develop, document, and maintain manual and automated functional testcases, non-functional test cases, test scripts and other test artifacts like the test data, data validation, harness scripts and automated scripts.
• Works collaboratively with the business units and project teams to execute and validate test cases based upon business requirements and ensures that the test cases are traceable to the requirements.
• In collaboration with GEA and other critical stakeholders, tune the SQA processes, adopt tools and define re-usable templates in-line with the adoption and maturity of the SQA Framework.
• Define test process including required test activities and deliverables, conduct Test Readiness Assessment, establish test beds, and ensure that test beds are available for all planned white box and black box testing activities.
• Engages, champions, and collaborates with technical teams / personnel in non-functional testing including integration, regression, load, performance, security, and usability testing.
• Prepare, share, and review test results periodically, report any defects, bugs, errors, configuration issues, and interoperability flaws and develop test acceptance reports for projects and software changes. 
• Works with business units to perform post deployment sanity and regression tests and post-implementation review within defined period to confirm that the deployed solution works as per the business requirements. 
• Participates in formulation and Implementation of Software process improvement policies and strategies for IT division. 

MINIMUM POSITION QUALIFICATION REQUIREMENTS

 Academic & Professional

Education 

• Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or a related field of study  RQ
• Professional Qualifications    ISTQB / ISTQB Agile Tester Certification / Certified Test Engineer (CSTE) / Certified Software Quality Analyst (CSQA) / Certified Associate in Software Testing (CAST) / CMSQ  (Certified Manager of Software Quality)     RQ
• Project Management    PRINCE II (Practitioner) / AgilePM / PMI-ACP / Certified Agile Project Manager (IAPM) / Certified Scrum Master (CSM)     AA
• Master’s Degree    
• Business Administration or Project Management  AA

Experience

Detail Minimum No of Years Need Type

• Software Quality Assurance 3 RQ
• IT Projects  3 ES 
• Emerging Technologies (e.g. Mobile, Internet Banking, Cloud, Microservices etc)  2  DE 
• Software Applications & Support  2 DE 
• Software Development 2 DE 

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Cybersecurity Analyst at KCB Bank Kenya

KEY RESPONSIBILITIES: 

• Design, implement, and maintain data security controls such as data classification, labelling, encryption, and data loss prevention (DLP), across systems, applications, and cloud platforms.
• Develop and maintain data security policies, standards, procedures and Minimum-Security Configuration Baseline Standards in line with industry best practices and regulatory requirements.
• Ensure compliance with applicable regulations and frameworks (e.g., Kenya Data Protection Act, ISO 27001, GDPR, and/or other relevant standards).
• Collaborate with the Cybersecurity Intelligence and Security Operations Centre (CISOC) in the continuous monitoring and defense of the Bank’s infrastructure against cybersecurity threat.
• Support secure adoption of new technologies, applications, and platforms to ensure cybersecurity requirements are met before introduction to production environments.
• Lead the end-to-end vulnerability management lifecycle for databases and datastores by executing assessments across cloud and on-premises infrastructure, performing risk-based prioritization, and collaborating with cross-functional teams to remediate and continuously report on compliance.
• Support cybersecurity risk assessments and remediation by leveraging technical knowledge to remediate gaps identified by assurance teams such as Information Risk and Audit teams.
• Support internal and external audits related to data security and privacy.
• Continuous research and provide technical expertise across the different business and technical functions, conduct data security awareness and user training sessions across the group.

MINIMUM POSITION QUALIFICATION REQUIREMENTS:

Academic & Professional

Education 

• Bachelor’s Degree
• BSc. IT / Computer Science or related field RQ

Professional Qualifications

• Security certification such as 
• SC-401: Information Protection Administrator Associate CISA: Certified Information Systems Auditor.
• CISM: Certified Information Security Manager 
• CISSP: Certified Information Systems Security Professional
• SSCP: Systems Security Certified Practitioner. 
• CompTIA Security+
• ISO27001
• OSCP: Offensive Security Certified Professional. ETC
• At least one RQ
• Certified Information Privacy Professional (CIPP)
• SC-900: Microsoft Security, Compliance, and Identity Fundamentals, CyberOps Professional, Certified Ethical Hacker (CEH) AA
• Oracle Database certifications in either OCP/ Oracle Database Security
• Microsoft Database certifications such as MCDBA AA
• Master’s degree MBA / MSc AA

Experience

Detail Minimum No of Years Need Type

• Experience in Cyber Security 2 ES

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Senior Human Resource Advisor at KCB Bank

Senior Human Resource Advisor

Manages the organization’s HR strategies and agenda in partnership with line management for own HR area. Implements change management and manages the HR related internal and external communication. Shares the responsibility for the delivery of the organization’s strategies and plans. Identifies key, high performing and high potential staff and recommends interventions for their development and retention.

Key Responsibilities:

• Work as a standalone HR professional for own HR area.
• Acts as the primary HR reference contact for staff and line management and proactively support the delivery of HR Processes.
• Participate in HR Projects and initiatives for own HR Area.
• Participates in organization design and change in liaison with the HR Business Partner and line management to achieve business aligned structural /staff changes.
• Executes the performance management framework for own HR area (annual performance cycle and activities, reviews, appraisal, moderation, performance improvement programs, managing non-performance).
•  In liaison with Resourcing Managers, develop and execute manpower plans, recruitment and selection.
• In liaison with the Training Managers and the Talent Manager, identify staff skill and business competency gaps and recommend interventions thereof. Identify talent and formulate succession plans for key talent and critical roles.
•  In liaison with Employee Relations Managers, develop and sustain an enabling work environment for staff, implement staff recognition, discipline and grievance handling policies and procedures for own HR area.
• Manages and or maintains relationships with INTERNAL / EXTERNAL customers/stakeholders/supplies relating to own HR Area: Staff, Heads of Department, Heads of HR / HR Departments, Line Managers, Regional Managers, and Branch Managers.
• Maintain accurate and consistent data, records and statistics relating to own HR area.

The Ideal Candidate: Academic, Professional & Experience:

For the above position, the successful applicant should have the following:

• A bachelor’s degree from a recognized institution
• Professional qualifications such as a Certificate, Diploma, Higher Diploma, or Postgraduate Diploma in HR General or a specific HR discipline
• A master’s degree in HR Management or a related business field will be an added advantage.
• A minimum of 5 years’ experience in the Human Resources field
• At least 4 years’ experience in HR Business Partnering as well as Manpower Planning, Recruitment, and Selection
• A minimum of 3 years’ hands-on experience in Organizational Structure Design, Performance Management, Customer Service Orientation, People Management, Relationship Management, and Project Management
• 2 years’ experience in Job Evaluation
• 1 year experience in Recognition Management and People Risk Management

The above position is a demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.

To be considered your application must be received by Tuesday 28^th October 2025.

Qualified candidates with disability are encouraged to apply.

Only short-listed candidates will be contacted.

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Ecosystem Lead Non-Governmental Organizations (NGO) Sector at KCB Bank

Ecosystem Lead Non-Governmental Organizations (NGO) Sector

Reporting to the Head of Ecosystem and Value Chain Banking, the Ecosystem Lead – NGO Sector is responsible for developing and executing a comprehensive ecosystem strategy targeting Non-Governmental Organizations (NGOs), international development agencies, charitable foundations, and their associated value chains.

Key Responsibilities:

Strategy Development & Execution

• Design and implement an ecosystem strategy for NGOs, foundations, and donor-funded projects.
• Translate sector needs into targeted Customer Value Propositions (CVPs), encompassing banking, credit, payments, insurance, and digital channels.

Stakeholder Engagement & Relationship Management

• Build and maintain strategic relationships with NGOs, funding partners, UN agencies, government-aligned programs, and implementation partners.
• Engage with procurement officers, grant managers, finance directors, and programs lead to provide comprehensive banking solutions.

 Ecosystem Structuring & Value Chain Finance

• Map NGO value chains (e.g., implementing partners, suppliers, contractors, field agents).
• Develop and promote financing solutions for:
• NGO contractors and vendors
• Healthcare and education programs
• Relief supply and logistics networks
• Introduce tailored lending models (e.g., program-based credit, LPO financing, guarantee-backed funding).

 Product Innovation & Digitization

• Co-develop embedded banking tools for:
• Donor disbursements
• Beneficiary payments
• Mobile-based grant tracking and reporting
• Leverage fintech’s to digitize cash transfer programs, field agent payments, and NGO treasury services.

 Internal Coordination & Collaboration

• Work cross-functionally with Corporate, Retail, Micro-Banking, DFS, Treasury, and Bancassurance to deliver aligned solutions.
• Coordinate ecosystem sales enablement and performance reporting across business units.
• Ensure proper revenue attribution and joint scorecard reviews across contributing teams.

Data & Performance Analytics

• Maintain an up-to-date NGO ecosystem database with funding levels, projects, geographies, and transaction volumes.
• Track and analyze ecosystem KPIs including deposits, credit utilization, product penetration, and client engagement.

Thought Leadership & Sector Visibility

• Represent KCB in NGO forums, donor workshops, and sector networks.
• Generate insights on trends in aid financing, humanitarian innovations, and regulatory changes impacting NGOs segment.

The Person

For the above position, the successful applicant should have the following:

• Hold a bachelor’s degree from a recognized university
• Have a minimum of 6 years’ work experience in sales and business development
• At least 6 years’ experience in relationship and stakeholder management
• At least 3 years’ experience in the Non-Governmental Organizations sector.
• At least 3 years’ experience in Management reporting and presentation
• At least 2 years’ experience in Financial Analysis and Business Performance Analysis 

The above position is a demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.

To be considered your application must be received by Thursday 23^rd October 2025. 

Qualified candidates with disability are encouraged to apply.

Only short-listed candidates will be contacted.

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Research Analyst at KCB Bank

Research Analyst

Reporting to the Research Manager, KCB Asset Management, the role holder be responsible for conducting investment research, market & industry analytics to aid in investment decision making. He/she is also responsible for collecting and collating macro-economic data and identifying and evaluating investment opportunities that exist that would maximize returns to our clients and the company. He/She will also be tasked with maintaining the financial models and projection tools.

Key Responsibilities:

• Gather and collate financial and qualitative data on all stocks listed at the NSE
• Develop financial models, conduct independent business valuations and maintain and update the company’s research library.
• Gather and evaluate macro-economic data and business trends.
• Using economic variables, create an asset allocation strategy and House View guidance for adoption by the investment committee.
• Develop reports on investment analysis to facilitate the investment decision process during investment committee meetings.
• Assist in compiling the client investment reports in liaison with the Portfolio Managers.
• Conduct portfolio analysis to make recommendations regarding asset allocation.
• Conduct client presentations on specific investment options.
• Conduct market research for KCB AM looking at country, industry macro, micro- economic trends.
• Source for suitable investments (listed or unlisted) and present the evaluation and opinion to the investment committee.
• Create and update banking models and conduct due diligence visits to define investment case for each bank.
• Create, update models and conduct periodic due diligence visits.
• Call for Investment Committee meetings and take minutes of the deliberations.
• Make presentations to the Investment committee covering macro/micro economic trends, equity and fixed income market performance recommendations to support the committee’s decision-making process.
• Prepare an economic commentary (weekly summarized and quarterly detailed) to be distributed to all clients.
• Organize and conduct management meetings with potential investee companies
• Attend investor analyst briefings, company, client visit and compile reports.

The Ideal Candidate: Academic, Professional & Experience:

For the above position, the successful applicant should have the following:

• Bachelor’s degree in commerce, finance, Actuarial Science, Statistics, or any other finance-related course 
• A master’s degree will be an added advantage 
• ICIFA practicing member is required 
• Passed the CISI certification program stage one 
• Competence in Financial Modelling  
• At least five (5) years in an Investment Management firm, insurance firm, or Banking. 
• 3 years of hands-on experience in research 
• Should have ready-made models of their own 
• Experience in the pension industry & capital markets is desired

The above position is a demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.

To be considered your application must be received by Friday 10^th October 2025.

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Senior Manager, Trustee Services at KCB Bank

Senior Manager, Trustee Services

Reporting to the Managing Director, the job holder shall oversee the operations and strategic direction of the trustee department, ensuring regulatory compliance, client satisfaction, and the efficient management of trust assets and administration.  Key responsibilities include developing operational policies, managing client relationships, overseeing financial reporting and providing leadership to the team to achieve departmental goals.

Professional development courses

Will be responsible for the growth of the trustee services business by prospecting new clients and growing the department’s revenues in line with KCB AM strategy.  The role holder is expected to offer first class service to all stakeholders by building a highly engaged trustee services team in addition to building trusted and valued partnerships within the industry.

Key Responsibilities:

• Responsible for designing, implementing and refining operational policies, procedures and technological solutions for trustee services department.
• Responsible for business development targeted at a growing customer base, fund value and revenues in line with agreed budgets.
• Monitoring the receivables position and ensuring all incomes and other entitlements due from clients are received within reasonable time.
• Improve profitability by expanding on existing relations as well as identifying opportunities for incremental revenues.
• Oversee the day-to-day administration of client accounts including managing trust assets, handling financial distributions and ensuring proper record keeping.
• Ensure full adherence to all relevant laws, regulations including internal operational policies and audit requirements related to trustee business
• Continuously re-assessing the operational risks inherent in the business considering changing economic or market conditions, legal and regulatory requirements or operating procedures and practices to safeguard the business.
• Ensure regulatory reports and meetings are undertaken in compliance with regulatory guidelines and actively supervising the relevant appointees such as auditors, fund managers, custodians, valuers etc
• Manage client relationships, on-boarding new clients whilst ensuring KYC/AML, service level agreements are met with the relevant stakeholders including fostering client confidence through excellent customer service
• Representing the company at conferences, seminars and other relevant events.

The Ideal Candidate: Academic, Professional & Experience:

For the above position, the successful applicant should have the following: 

• Bachelor’s degree from a recognized university 
• Professional Qualifications, i.e., Trustee Development Program of Kenya Certification is essential.
• Professional Qualifications, like CISI/ICIFA/ CFA certification & ICIFA Practicing Member, will be an added advantage 
• A master’s degree in business or a related field is desirable 
• 8 Years of cumulative work experience is required 
• Five (5) years’ experience in the Trustee Services sector, three (3) of which should be in Relationship Management, is required

 The above position is a demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.

 To be considered your application must be received by Friday 10^th October 2025.

Read More & Apply

Technology Vendor Manager at KCB Bank

Technology Vendor Manager

This role is responsible for overseeing the strategic management of technology vendors and optimizing their performance to align with the bank’s goals. The primary purpose of this role is to develop and execute a comprehensive Technology vendor management strategy that enhances efficiency, reduces costs, mitigates risks, and ensures the delivery of high-quality products and services from technology vendors.

Key Responsibilities;

• Develop and execute a comprehensive technology vendor management strategy to selecting, engaging, and overseeing external technology providers to ensure they align with the Group’s goals, deliver value, and minimize vendor risk.
• Collaborate with Supply Chain Management (SCM) and business owners to evaluate all contractual documentation (MSA, SLA, SOWs) including pricing models, compliance requirements, and exit strategies, for potential Technology vendors. 
• Coordinate with system and business owners to ensure sufficient budgeting is provided for all vendor contracts every financial year.
• Monitor and report on the performance of Technology vendors to ensure delivery is in line with contractual obligations, performance metrics and escalate breaches to SCM and Legal for remediation/compliance enforcement.
• Collaborate with SCM and Software Asset Management (SAM) to continuously assess and mitigate Technology vendor risks such as data breaches, regulatory non-compliance, license non-compliance, and supply chain disruptions.
• Build long-term technology vendor relationships and partnerships through regular service review meetings with vendors in conjunction with System and Business owners across the group.
• Follow through the implementation of service improvement plan/initiatives as documented in the CSI register in collaboration with various stakeholders across the group related to Technology Vendors.
• Act as a central point of contact and escalation for IT vendor/stakeholder issues and coordinate, control and resolve issues/problems by devising alternative courses of action and contingency plans including innovative approaches.
• Ensure all IT Services and products across the group are supported by valid contracts and contract milestones including expiry and renewal processes are tracked and escalated.
• Liaise with SCM and legal partners to review, report on and revise contractual agreements as necessary.

The Person

For the above position, the successful applicant should have the following: 

• Bachelor’s degree in any IT/Business Related field (Required)
• MBA or Msc (Added Advantage).
• Professional qualification/Certification in ITIL Foundation or Project Management (Required)
• Certification in Certified Supply Chain Professional (CSCP) or equivalent (Added Advantage).
• Certification in Certified Contract Manager (CCM) or equivalent legal/contracts certification (Added Advantage).
• At least 6 years’ work experience.
• At least 6 years’ experience in IT service delivery, IT contract management, or general vendor management.
• At least 6 years’ experience in negotiating and managing contract life cycles, with an emphasis on technology or IT service agreements.
• At least 3 years’ experience in Project management, sourcing, business analytics, vendor relationship management, procurement, or prior vendor performance management background.
• At least 2 years’ experience in managing large complex contracts in one or more IT categories, including hardware, software, service, and communication.
• At least 2 years’ experience working with all key departments/internal stakeholders and knowledge of procurement and vendor management practices.
• At least 2 years’ experience in project management
• At least 1 year experience in People Management

The above position is a demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.

To be considered your application must be received by Friday,10^th Oct 2025. 

Qualified candidates with a disability are encouraged to apply.

Only short-listed candidates will be contacted.

Read More & Apply

Senior Software Quality Assurance Analyst at KCB Bank Kenya

Job Purpose:

 Performing quality reviews on business requirements, developing standardized testing Methods and strategies, leading execution of functional and non-functional tests and Implementing quality testing and reporting processes to track and ensure adherence to quality Software development process and products. The role reports to Snr Manager Software Quality Assurance. 

Key Responsibilities:

• Champion and coordinate business requirements reviews across functional teams and ensures that the business requirements are complete, precise, and testable.
• Works with project team to define and create overall project test strategy/test plan, plan test schedules or strategies and Identifies test resources, estimates test effort in accordance with project scope or delivery dates and ensures that the test strategy is achieved.
• Develop, document, and maintain manual and automated functional testcases, nonfunctional test cases, test scripts and other test artifacts like the test data, data validation, harness scripts and automated scripts.
• Works collaboratively with the business units and project teams to execute and validate test cases based upon business requirements and ensures that the test cases are traceable to the requirements.
• In collaboration with GEA and other critical stakeholders, tune the SQA processes, adopt tools and define re-usable templates in-line with the adoption and maturity of the SQA Framework.
• Define test process including required test activities and deliverables, conduct Test Readiness Assessment, establish test beds, and ensure that test beds are available for all planned white box and black box testing activities.
• Engages, champions, and collaborates with technical teams / personnel in nonfunctional testing including integration, regression, load, performance, security, and usability testing. viii. Prepare, share, and review test results periodically, report any defects, bugs, errors, configuration issues, and interoperability flaws and develop test acceptance reports for projects and software changes.
• Works with business units to perform post deployment sanity and regression tests and post-implementation review within defined period to confirm that the deployed solution works as per the business requirements.
• Participates in formulation and Implementation of Software process improvement policies and strategies for IT division.

The Person

• Bachelor’s degree in computer science, Computer Engineering, Information Technology, or a related field of study is required.
• Professional Qualifications in ISTQB / ISTQB Agile Tester Certification / Certified Test Engineer (CSTE) / Certified Software Quality Analyst (CSQA) / Certified associate in software Testing (CAST) / CMSQ (Certified Manager of Software Quality) will be an added advantage.
• Project Management PRINCE II (Practitioner) / AgilePM / PMI-ACP / Certified Agile Project Manager (IAPM) / Certified Scrum Master (CSM) AA Master’s Degree Business Administration or Project Management is an added advantage.
• 5 years’ experience in Software Quality Assurance is required
• 5 years of experience in IT Projects is essential
• 2 years of experience working with Emerging Technologies (e.g. Mobile, Internet Banking, Cloud, Microservices etc.) is desired.
• 5 years of experience in Software Applications & Support is desired
• 2 years of experience in Software Development is desired 

The above position is a demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.

To be considered your application must be received by Friday 15th August 2025.

Qualified candidates with disability are encouraged to apply.

Only short-listed candidates will be contacted.

Read More & Apply

PROGRAMME MANAGER, TERTIARY & ALUMINI

Reporting to the Senior Programme Manager – Education, the Programme Manager, Tertiary & Alumni will oversee the implementation and management of the tertiary and alumni components of the KCB Foundation’s Education Programme. The role is responsible for supporting approximately 1,000 students currently enrolled in public and private universities and middle-level institutions, with an anticipated annual intake of an additional 1,000 students across Kenya.

Deadline :2025-07-25

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MONITORING & EVALUATION MANAGER

Reporting to Project Manager, the Monitoring and Evaluation Manager will be responsible for supporting the development and leading the implementation of project/region-specific MEAL frameworks and tools. The role shall undertake day-to-day MEL activities and provide specialist MEAL support to project teams.

Deadline :2025-07-25

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SAHL BANKER, GARISSA BRANCH

The SAHL Banker is responsible for growing SAHL business in both Assets and Liabilities. This involves developing and maintaining strong customer relationships, achieving sales targets, and ensuring that all banking activities adhere to Shariah principles, internal and regulatory requirements.

Deadline :2025-07-25

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UNIVERSAL BANKER, MOYALE BRANCH

Reporting to Branch Manager Moyale Branch, the role will be responsible for the implementation of all banking propositions to deliver growth and maintenance of these portfolios within the assigned branch.Deadline :2025-07-25

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