Attachment | Internship | Job Vacancies at Britam

Case Management Officer at Britam

Job Purpose: 

Controlling and Managing policies through case management to ensure quality and cost-effective care, client service, processing and payment of EMC claims. 

Key responsibilities 

• Set the appropriate parameters for each admission (claim reserve, initial authorized cost and duration). 
• Interact with clients and service providers to ensure that the care is given within policy guidelines. 
• Review medical reports and claims for compliance with set guidelines. 
• Liaise with underwriters on scope of cover for the various schemes. 
• Ensure that medical scheme members are attended to round the clock with support from 24 hour call centre. 
• Poly-Pharmacy – discourage poly-pharmacy by diligent challenging of prescriptions and suggesting better alternatives. 
• Generic substitution – Encourage use of generics where indicated as a method of reducing the  organizations pharmaceutical expenditure. 
• Review documents and pertinent requirements regarding claims from providers and clients. 
• Ensure that the claim made by the claimant is complete in form and complies with the documentary requirements of an insurance claim. 
• Management of relationships with clients, intermediaries and service providers. 
• Verification and audit of outpatient and inpatient claims to ensure compliance and mitigate risk. 
• Advice claimants regarding basic matters about their insurance coverage in relation to the insurance claim. 
• Respond to both internal and external claims inquiries concerning claims process, service providers and the filing/completion of proper forms. 
• Record all claims transactions.  
• Prepare claims registers for claims meetings and update the various claims reports. 
• Track and follow up on receipt of necessary documents. 
• Delegated Authority:  As per the approved Delegated Authority Matrix. 
• Perform any other duties as may be assigned from time to time. 

Knowledge, experience and qualifications required 

• Professional Nursing qualification KRCHN licensed by Nursing council of Kenya. 
• At least 2 -4 years experience in case management and claims processing. 
• Knowledge of insurance regulatory requirements.
• Knowledge of insurance products.

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Banca Relationship Assistant at Britam

Banca Relationship Assistant – (2600001X)

Job Purpose:
The role holder will be responsible for supporting managing bank partners’ regional relationships, to ensure that the company achieves its corporate goals in terms of growth, profitability, customer service and the regional revenue targets as set. Also, to implement sales plans/actions.

Key responsibilities:

Sales Management and Support

• Ensures All Britam Products cross-selling takes place in new and existing business across all bank partners.
• Support to implement plans and new innovative sales tactics for banca Retail Life sales for our agreed partners.
• Identifies gaps/anomalies and develops ideas to rectify and improve performance by way of monitoring performance in line with set out targets.
• Assists in the implementation and repositioning of new product initiatives.
• Ensure that renewal business retention targets are met as per the different set parameters.
• Provides timely feedback to their supervisor on queries/complaints and sales statistics.
• Advises and shares best practices, tactics, and action plans with bank partners to close sales gaps
• Provide quotations as and when required by the client’s/ bank partners within set out time frames.
• Acquire and retain profitable businesses in line with acceptable loss ratios.
• Ensure premium payment for all closed sales are within the company’s set credit control policy.
• Adhere to regulatory/ compliance and internal procedures regarding bancassurance businesses.
• Ensure maintenance of a healthy sales pipeline that supports new business on boarding.
• Ensure timely preparation of required presentations, sales pitches, and product write-ups.
  Relationship building & sales management.
• Builds, maintains, and sustains business relationships with the regional bank partners’ teams, Business development officers, Credit officers, Relationship Managers and Direct Sales teams.
• Active management of relationships with all bank branch staff to ensure smooth running of the distribution channels in delivering targets.
  Integrate well with all members of the team into a harmonious unit committed to the team vision and direction within the team (Intra-team).
  Reporting
• Ensure that stipulated reports are prepared and shared within the agreed timelines and in the format stipulated.
• Ensure that monthly expense reports are prepared and submitted within the stipulated processes and procedures.

Knowledge, experience, and qualifications required:

• Bachelor’s degree in business-related degree
• Relevant years of experience will be an added advantage.
• Builds and maintains strong business relationships.
• Proven sales track record in the financial services industry, especially insurance
• Professional insurance/sales/marketing qualification is an added advantage.
• Highly organised, independent, and able to prioritise tasks.
• Must be flexible, self-motivated, and team-oriented

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Senior IT Business Analyst – BAM at Britam

Senior IT Business Analyst – BAM – (26000021)

Job Purpose:

The Senior IT Business Analyst (BAM) is responsible for ensuring the end-to-end reliability, scalability, and business alignment of the Core system and all supporting digital and integration ecosystems that enable Britam Asset Managers’ operations, sales, and customer experience.

Key Responsibilities:

• Drive continuous enhancement of Unit Master to support evolving BAM business needs, products, and regulatory requirements.
• Translate business requirements into system configurations, functional enhancements, and scalable solutions.
• Lead delivery of technology components for BAM initiatives, including new fund launches, digital products, and distribution channels.
• Identify, design, and implement process automation opportunities to reduce manual effort and improve turnaround times.
• Drive straight-through processing (STP) across onboarding, transactions, reconciliations, and reporting.
• Design and support integration solutions between the core system, digital platforms and third-party platforms.
• Ensure seamless digital self-service capabilities for clients and sales teams, improving customer experience and adoption.
• Lead data flow design and optimization, ensuring real-time or near real-time synchronization across systems.
• Manage and coordinate system changes, releases, and upgrades, ensuring minimal business disruption.
• Engage vendors and partners to deliver enhancements, integrations, and platform improvements.
• Proactively identify technology gaps and recommend innovative solutions to support BAM growth and efficiency.

Knowledge, experience and qualifications required:

• Bachelors in Computer Science/ Information Technology.
• 3-4 years experience in IT Services and System Development.
• Demonstrate a strong understanding of and high regard for emerging mobile, web technologies and Systems Development GI Cycle (SDLC) as well as project management processes and execution.
• A sound understanding of portfolio, program and project management and a track record of delivering and enabling large-scale complex change programs.
• Exceptional interpersonal skills.
• Ability to set and manage priorities judiciously.
• Excellent organizational and analytical skills.

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Business Development Officer – SME Market Segment at Britam

Job Purpose:  

Responsible for growth of SME businesses and onboarding of NSSF Tier II business to meet set business targets

Key responsibilities: 

• Acquire and onboard SME businesses by identifying and exploiting business opportunities. 
• Onboard NSSF Tier II business as per set targets.  
• Qualify and onboard SME champions, supervise the champions and make recommendation on supporting and improving the them. 
• Meet set production and other departmental targets. 
• Vett and qualify all attendance schedules of workshop attendees to ensure they meet set criteria and parameters. 
• Coordinate SME mini workshops and main workshops as per set schedule with other support departments – marketing, procurement etc.
• Follow up all workshop attendees to ensure close or loss with justified reasons for loss. 
• Prepare summary reports of all workshops held highlighting success areas and areas of identified for improvement.  
• Support and train Champions and intermediaries on SMEs and NSSF Tier II as per set calendar.  
• Prepare sales presentations for upcoming workshops, trainings and to prospective customers for self and also to support champions and intermediaries. 
• Accompany champions and intermediaries for identified customer visits and presentations.  
• Develop cordial working relationships with all intermediaries, partners and customers and report any conflicts while maintain a schedule of all reported conflicts.       
• Handle any queries and concerns as per agreed TATs to ensure delivery of exceptional customer service.  
• Ensuring credibility with clients by maintaining detailed knowledge of current market conditions and competitors’ products. 
• Prepare and maintain weekly and adhoc reports as required.  
• Prepare and maintain an updated sales pipeline. 
• Regular training of champions, intermediaries and partners on SME and NSSF Tier II solutions, business acquisition skills and company processes. 
• Liaise internally with other members of the team to ensure effective and efficient execution of customer, champions and intermediary requests. 

Knowledge, experience and qualifications required:

• Bachelor’s degree in a business-related field. 
• Professional qualification in Insurance such as ACII (Associate of the Chartered Insurance  Institute) or AIIK (Associate of the Insurance Institute of Kenya). 
• TDPK qualification is an added advantage. 
• 2–4 years of relevant experience within the insurance industry. 
• Demonstrated ability to drive business growth, manage client relationships, and meet performance targets.

Key Competencies: 

• Strong understanding of, Retirement Benefits Solutions, insurance products, markets, and regulatory frameworks. 
• Excellent communication and negotiation skills for engaging clients and stakeholders. 
• Analytical ability to identify opportunities and assess market trends. 
• Proven track record in business development, sales, or client acquisition. 
• Ability to work independently while contributing to team objectives

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Underwriting Assistant at Britam

Underwriting Assistant (1 Year Fixed Term Contract) – (2400000T)

Job Purpose:

Reviewing proposal forms, verifying client’s data, assessing the proposed risk within set standards, counter checking the terms of the policy as well as reviewing the conditions of the policy

Key responsibilities:

• Assess the proposed risk within set standards.
• SLA management with the support functions (finance, IT, operations).
• Data collection and analysis.
• Risk Assessment and loss ratio rating.
• Review proposal forms.
• Release policy documents to clients.
• Communicate with clients on the renewal terms.
• Liaise with intermediaries, partners and direct clients on issues relating to their policies.
• Generate renewal notices for all renewal business.
• Keep detailed and accurate records of policies underwritten and decisions made.
• Maintain high standards of customer service – responding to clients enquiries; (walk-in clients, telephone and emails).
• Delegated Authority: As per the approved Delegated Authority Matrix.

Knowledge, experience and qualifications required:

• Bachelors’ degree in Commerce, Insurance option.
• At least one year experience in claims processing.

Primary Location: Kenya-Nairobi-Nairobi

Organization : Business

Job Type : Contractual

Shift: Day Job

Contract Type: Full-time

Job Posting : 23-04-2026

Unposting Date: 26-04-2026

Number of Openings: 1

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Internal Auditor at Britam

Job Purpose: 

Reporting to the Internal Audit Manager the role holder will be responsible for conducting internal audits in line with the audit plan or as requested by the board or audit committee. 

Key responsibilities: 

• Evaluate governance and risk management elements within the service and design appropriate mitigation strategies for implementation. 
• Plan and execute internal audits in accordance with the International Standards for the Professional Practice of Internal Auditing and established audit methodologies. 
• Develop detailed audit programmes in consultation with the Internal Audit Manager, focusing on documented procedures, best practices, and high-risk areas. 
• Conduct detailed audit tests across Group operations—including regional and branch visits—to highlight control weaknesses and recommend efficiency improvements. 
• Manage the full audit cycle to confirm operational effectiveness, financial reliability, and compliance with all applicable directives and regulations. 
• Determine the specific internal audit scope for assigned projects and adjust fieldwork parameters as circumstances require. 
• Maintain transparent and open communication with management and Internal Audit Department leadership. 
• Spearhead continuous improvement initiatives and evaluate the ongoing adequacy of internal control systems. 
• Gather and document sufficient audit evidence to support all findings and recommendations for improvement. 
• Collaborate with the Internal Audit Manager on evidence-gathering methods and discuss findings during fieldwork to ensure final reports focus on unresolved issues. 
• Verify compliance with all relevant legislation, regulatory requirements, and Group standards. 
• Deliver on performance requirements as defined in the department’s strategy map, balanced scorecard, and personal targets. 

Knowledge, experience and qualifications required: 

• Bachelor’s degree in relevant field. 
• CPA (K) certified is a requirement. 
• Certified Internal Auditor (CIA), Certified Information Systems Analyst (CISA) and Certified Financial Analyst (CFA) are an added advantage. 
• 4-6 years working experience in an Audit related field. 

Primary Location: Kenya-Nairobi-Nairobi

Organization: Britam

Job Type: Permanent

Shift: Day Job

Contract Type: Full-time

Job Posting: 21-04-2026

Unposting Date: 28-04-2026

Number of Openings:  1

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Innovation Internship Opportunity at Britam Holdings Plc

Job Purpose: 

The Innovation Intern will provide analytical, research, and operational support to the innovation team. This role offers hands-on exposure to product development, market research, and innovation initiatives.

Key responsibilities 

• Research & Market Analysis 
• Conduct market research, competitor analysis, and industry scanning. 
• Support customer insights, surveys, and data collection activities. 
• Assist in preparation of research summaries and insights. 
• Innovation Project Support 
• Assist with project documentation, trackers, and reporting. 
• Support coordination of meetings, workshops, and partner engagements. 
• Help prepare presentations, concept notes, and proposals. 
• Product & Pilot Support 
• Assist in testing, feedback collection, and performance monitoring. 
• Support preparation of product briefs and evaluation reports. 
• Data & Reporting Support 
• Assist in compiling dashboards, reports, and performance metrics. 
• Support impact measurement and project analytics. 
• Innovation Knowledge & Documentation 
• Support maintenance of innovation documentation and learning repositories. 
• Assist in organizing innovation materials, reports, and templates.

Knowledge, experience and qualifications required 

• Bachelor’s degree (or final year) in Business, Economics, Actuarial Science, Data Science, Finance, Project Management, or related field. 
• Strong analytical and research skills. 
• Excellent communication and presentation skills. 
• Proficiency in Microsoft Office Suite. 
• Interest in insurance, financial inclusion, sustainability, or innovation. 

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Assistant Manager Digital Marketing at Britam

Job Purpose: 

The purpose of the Assistant Manager, Digital Marketing role is to lead and drive Britam’s digital marketing strategy and execution by leveraging data, technology, and innovation to deliver measurable business growth. The role is responsible for customer acquisition, lead generation, revenue contribution, brand visibility, and optimization of digital channels, while ensuring governance, compliance, and efficient use of marketing investment. 

The role serves as the central owner of digital performance, translating Group strategy into scalable, results-driven digital initiatives across all markets, and ensuring that Britam’s digital platforms and campaigns operate as high-performing acquisition and engagement engines rather than passive brand touchpoints. 

Skills Required for This Role 

• Creativity: You will be responsible for developing new strategies and campaigns for your company. Creativity can help you come up with innovative ideas that can help your company grow. 
• Technical skills: This can include knowing how to use digital marketing tools, website management software and technology to create and develop marketing campaigns. It can also include knowing how to use software to create and develop graphics, videos and other marketing materials. 
• Digital Marketing knowledge: Thorough understanding of digital marketing strategies and tactics. They know how to develop a digital marketing plan, how to create a marketing calendar and how to measure the success of a digital marketing campaign.  
• Strategic thinking: Strategic thinking is an important skill to have because it allows you to develop effective marketing strategies for your clients. This skill also allows you to develop strategies that help your clients grow their businesses.

Key Responsibilities

Strategic Accountability 

• Develop, implement, and continuously refine the Group’s digital marketing strategy in alignment with business, brand, and growth objectives. 
• Translate strategic priorities into structured digital plans, performance targets, and delivery roadmaps across markets and customer segments. 
• Provide subject-matter leadership on digital marketing to internal stakeholders and senior management. 

Financial & Performance Management 

• Accountable for digital marketing performance, including customer acquisition, lead generation, conversion, and revenue contribution. 
• Optimise digital marketing investment to deliver efficiency, effectiveness, and measurable return on investment.
• Monitor, analyse, and report on digital performance metrics to inform decision-making and performance reviews. 

Digital Channels & Platform Ownership 

• Provide strategic ownership of the corporate website and digital platforms as acquisition, engagement, and conversion assets. 
• Oversee optimisation of customer journeys, content, and digital funnels to enhance user experience and business outcomes. 
• Ensure digital platforms are reliable, scalable, secure, and aligned with business requirements. 

Creative & Brand Governance 

• Provide creative leadership for digital content and visual assets across all digital channels. 
• Ensure consistent application of brand standards, quality, and tone across digital touchpoints. 
• Approve digital creative output and manage prioritisation of internal design resources. 

Technology, Innovation & Capability Development 

• Lead the adoption and effective use of marketing technology, analytics tools, and automation platforms. 
• Provide marketing leadership in digital transformation initiatives, including CRM and customer experience programmes. 
• Identify and implement innovative digital and AI-enabled solutions to improve performance and efficiency. 

Vendor & Stakeholder Management 

• Manage relationships with digital agencies, technology partners, and service providers. 
• Set performance expectations and ensure value for money from external vendors. 
• Collaborate cross-functionally with Brand, Sales, IT, Customer Experience, Risk, and Business Units to deliver integrated outcomes. 

Risk, Compliance & Governance 

• Ensure compliance with brand guidelines, regulatory requirements, data protection, and platform governance standards. 
• Provide oversight of digital risk management, including online reputation, platform compliance, and 
  crisis response. 
• Act as custodian of digital governance frameworks and best practices. 

Knowledge, experience and qualifications required: 

• Bachelor’s degree in marketing, communications, or related field. 
• 4-6 years of experience in digital marketing.
• Proven track record of developing and executing successful digital marketing campaigns.
• Expertise in all major digital marketing channels, including SEO, SEM, social media, email, display, etc. 
• In-depth knowledge of web analytics tools, such as Google Analytics. 
• Experience managing budgets and ROI for digital marketing programs.

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Internal Auditor at Britam

Job Purpose: 

Reporting to the Holdings Assurance Manager the role holder will be responsible for conducting internal audits in line with the audit plan or as requested by the board or audit committee. 

Key responsibilities: 

• Identify and critically evaluate elements of governance and risk management in the service, design appropriate risk management and mitigation strategies for implementation. 
• Plan and execute internal audits in accordance with the international standards on professional practice of internal audit and department’s audits methodology. 
• Develop with the Holdings Assurance Manager, detailed audit programmes based on the documented procedures and best practice, for each identified audit project, giving special attention to potential risk areas.  
• Carry out detailed audit tests on Group’s operations based on standard audit programmes in accordance with the approved Annual Internal Audit Plan. Be agile in planning and execution of audits. 
• Perform and control the full audit cycle including risk management and control management over operations’ effectiveness, financial reliability and compliance with all applicable directives and regulations. 
• Ensure detailed audit tests are performed on all the Group’s operations based on Standard audit programmes in accordance with the approved annual audit plan. This includes recommendations to improve efficiency. The job holder may change the scope of the audit if actual circumstances in the field so demand. 
• Independently determine internal audit scope for audit assignments. 
• Engage and maintain open communication with management and other stakeholders.  
• Develop new continuous improvement initiatives, evaluate the adequacy of internal control processes. 
• Gather adequate audit evidence to support findings and suggestions for improvement.   
• The jobholder will constantly discuss the findings of the business so that only unresolved issues appear in the final report.  
• Review and document existing accounting, administrative and internal control systems for adequacy and effectiveness and making recommendations for improvement. This will cover the Group operations and call for a thorough understanding of all the Group’s operations.  
• Verifying compliance with all the relevant legislation and regulatory requirements.  
• Deliver on performance requirements as in the departments’ strategy, balanced and personal scorecard. 
• Integrate data analytics into audit planning, execution and reporting to enhance quality of assurance. 
• Evaluate technology controls, cybersecurity posture, and IT governance across business units. 
• Conduct themed audits focusing on emerging risk and control implementations in such areas as digital transformation, cloud security, ESG data integrity, and operational resilience. 
• Apply automated testing, continuous monitoring and data-driven insights to strengthen risk management.

Knowledge, experience and qualifications required: 

• Bachelor’s degree in relevant field. 
• CPA (K) certified is a requirement. 
• Certified Internal Auditor (CIA), Certified Information Systems Analyst (CISA) and Certified Financial Analyst. 
• (CFA) are an added advantage. 
• 4-6 years working experience in an Audit related field. 
• Proficiency in audit data analytics tools (e.g., ACL, IDEA, Power BI). 
• A general understanding of IT general controls, cybersecurity frameworks, and technology risk management. 
• Ability to design and execute thematic audit approaches aligned with strategic risks.

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Senior Business Development Officer at Britam

Job Purpose: 

The Senior Business Development Officer, Pension will be responsible for driving the growth of segregated pension business, onboarding clients into the Umbrella Fund Segregated Schemes, and pursuing tender opportunities. The role focuses on market penetration, client acquisition, relationship management, and bid participation, while ensuring compliance with Retirement Benefits Authority (RBA) guidelines and NSSF Tier II requirements. 

Key responsibilities: 

Sales & Client Acquisition 

• Identify, prospect, and acquire new clients and corporate pension schemes for segregated funds and Umbrella Fund Segregated solutions. 
• Develop and maintain strong, long-term relationships with trustees, HR managers, employers, and high-net-worth individuals. 
• Present proposals, pitches, and solutions to clients and decision-makers. 
• Drive revenue growth by achieving set sales targets and market share expansion. 

Segregated Business & Umbrella Fund Onboarding 

• Guide corporates and individuals through the onboarding process into segregated schemes. 
• Support client migration and compliance with NSSF Tier II contributions, ensuring alignment with statutory requirements. 
• Collaborate with fund managers, administrators, and trustees to deliver seamless onboarding and service delivery. 

Tenders & Institutional Business 

• Monitor and track tender opportunities in pensions and asset management. 
• Prepare, compile, and submit high-quality tender documents in compliance with requirements. 
• Coordinate with internal teams to ensure timely delivery of tender submissions. 
• Build networks with procurement officers and institutional stakeholders to position the company competitively. 

Market Analysis & Strategy 

• Conduct continuous market research to identify emerging pension and asset management opportunities. 
• Monitor competitive trends and provide insights for product positioning and business growth. 
• Develop and implement strategies to penetrate retail, salaried, and institutional segments. 

Product Development & Promotion 

• Work with product and investment teams to design, develop, and promote pension and investment products. 
• Create innovative solutions to diversify revenue streams in the segregated fund space. 
• Partner with marketing teams to develop promotional campaigns and client education initiatives. 
• Growth in segregated fund Assets Under Management (AUM). 
• Number of new Umbrella Fund Segregated clients onboarded. 
• Success rate in tender submissions and institutional business acquisition. 
• Achievement of annual sales and revenue targets. 
• Client satisfaction and retention levels. 
• Compliance with RBA and NSSF Tier II regulations.  

Knowledge, experience and qualifications required:

• Bachelor’s degree in Business, Finance, Economics, Actuarial Science, or related field. 
• Professional qualifications such as CISI, CFA, or pensions/retirement certification will be an added advantage. 
• Minimum 3–5 years’ experience in business development within pensions, asset management, or financial services. 
• Experience in tender preparation, submission, and institutional business acquisition. 
• Demonstrated track record in acquiring and managing corporate pension schemes and segregated business.

Technical/ Functional competencies 

• Knowledge of investment classes. 
• Customer, market and competitor understanding. 
• Effective negotiation skills. 
• Excellent organizational and analytical skills 
• Report writing skills.

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Employee Relations, Employee Experience & Culture Lead at Britam

Job Purpose:

The role holder supports facilitating the drive for Britam’s Culture transformation journey with Britam leaders and employees at all levels and is primarily tasked with working with the employees and leadership to embed a customer-centric culture and a high-performance culture.

Responsible for working with Britam Leaders and HR Team to develop and review employee experience initiatives and across all touchpoints in our employees’ life cycle to design employee-centred experiences and a happier workplace where employees can thrive.

The role will implement the disciplinary and grievance handling policies and procedures as well as overall conduct management frameworks in line with policy and legal standards.

Key responsibilities:

Culture Transformation and Employee Experience (40%)

• Co-create the culture transformation roadmap for Britam to enable the corporate strategy execution. Develop, 
  agree, and implement organizational development strategies to drive culture change and organizational
  transformation and enhance employee productivity. Focus on high-performance culture and customer centricity.
• Co-create employee experience strategies by mapping the employee lifecycle, integrating employee feedback, 
  and continuously improving touchpoints that enhance engagement and satisfaction. 
• Co-develop and implement strategies, policies, and programs that promote productive relationships across the 
  business.
• Support the designing of employee experience frameworks and creating exciting ways to measure and assess 
  employee engagement (for example, surveys, focus groups, etc.) 
• Engage with employees and team leaders in reviewing management practices and their impact on the 
  employee experience and improving management practices and behaviors to create better employee 
  experience and conduct management in the company.
• Working with partners and stakeholders to create proactive approaches to well-being in the organization to 
  drive the physical and mental well-being of employees as part of the corporate wellness and staff welfare 
  agenda and to support enhanced staff productivity.
• Putting in place ways of assessing the employer brand internally and the impact of people practices and 
  policies on the employee experience and shaping people policies that positively impact the employee 
  experience.
• Using agile culture methodologies to map out essential employee journeys, address pain points, and make 
  recommendations on enhancing the employee experience by focusing on the employee and developing 
  processes and policies using employee feedback as a valuable tool.
• Co-developing and implementing the recognition framework and the company recognition programs to 
  celebrate company and employee milestones, like milestone celebrations, work anniversaries or workplace 
  achievements.
• Support the deployment, alignment, and evaluation of employee engagement surveys, tools, and approaches 
  and drive forward the outputs on a better organizational climate and employee experience.
• Working with the stakeholders to co-develop initiatives that create a unique employer brand internally aligned 
  to culture, mission, and values.
• Actively participate in designing internal communication plans that positively impact on the employee experience and design approaches to amplify the voice of the employee.

Grievance Handling, Disciplinary & Labour relations (30%)

• Support the line management and staff on grievance related matters to resolve any grievance-related matters.
• Participate in the staff disciplinary process end to end, including providing support for panel hearings, 
  organizing staff disciplinary meetings, and preparing and being the custodian of the relevant documentation, 
  among other critical elements of the disciplinary process.
• Liaise with the legal department on litigation cases for ex-staff and support by providing critical information 
  and support on disciplinary and litigation cases.
• Regularly review and ensure implementation of the Group HR Policies, procedures, and processes and 
  provides staff and line management with guidance on matters arising thereof.
• Ensuring that the company actions and operations are aligned with the existing labour laws and regulations 
  including the separation and engagement and complied with fully.
• Support the maintenance of key relationships with internal and/or external customers, stakeholders, and 
  suppliers relating to the Group: third-party providers, , relevant ministries, and Industry bodies, staff and line 
  managers.
• Proactively ensure accurate and timely coordination of disciplinary matters across the Group, including strict adherence to HR Manual timelines and real-time updates to the disciplinary tracker with.

Staff Welfare, Wellness & Inclusion (30%)

• Support in providing guidance to line management and sessions on conduct management practices.
• Actively work with the teams to support on employee welfare issues, initiatives and events.
• Support the implementation of company-driven staff welfare campaigns targeting diverse employee needs and 
  ensure delivery of relevant interventions. 
• Facilitate staff satisfaction and other employee relations and staff welfare surveys to inform interventions for 
  resolution of crucial employee issues and company climate.
• Collaboration with other stakeholders to organize staff functions, including staff end-year party, teambuilding, 
  sports days, and staff roadshows and caravans.
• Develop and implement strategies to ensure effective communication with key stakeholders and build positive 
  relationships within the business to maintain employee involvement and commitment to achieving business 
  goals.
• In liaison with the Forensic Department and or other concerned Departments, line management, and staff, 
  investigate or coordinate the investigation of staff cases relating to disciplinary and grievance matters and see 
  to their conclusion and or determination.
• Embed wellness and mental health programs such as EAP, wellness challenges, and support check-ins.
• Coordinate and support mentorship programs (e.g., SheThrives, ManCave) as part of inclusion and personal 
  growth efforts.
• Promote psychological safety, respect and trust as foundational elements of staff welfare.
• Deliver on performance requirements as defined in the department’s strategy map, balanced scorecard and personal scorecard.

Key Performance Measures:

• HR Internal Process NPS.
• Employee turnover rate of top contributors.
• Employee NPS.
• Employee Engagement Survey scores.
• Performance metrics on meeting targets.
• TAT on disciplinary and grievance matters.
• Completeness and accuracy of disciplinary tracker reporting.
• Participation rates in recognition, wellness, and mentorship initiatives.
• Internal DEIB metrics (e.g., gender participation, feedback sentiment, program reach).

Knowledge, experience and qualifications required

• Bachelor’s degree in a relevant field. Post graduate degree in Human Resource Management or other relevant areas will be an added advantage.
• Postgraduate Diploma in Human Resource Management or a legal qualification.
• At least 4-6 years working experience in Human Resource Management; with at least 3- 4 years in Employee Relations and/or Industrial Relations management.
• Experience in implementation of culture and employee experience initiatives.
• Sound understanding of HR Policies and Procedures.
• Knowledge of Labour and Employment Laws and HR best practice.
• Excellent leadership, customer service, communication, planning and organizing skills.
• A member of IHRM.

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Assistant Claims Officer at Britam

Assistant Claims Officer – (2600001D)

Job Purpose:     

The role holder will be responsible for the processing and payment of general insurance claims. 

Key responsibilities 

• Review documents and pertinent requirements regarding an insurance claim. 
• Ensure that the insurance claim made by the claimant is complete in form and complies with the documentary requirements of an insurance claim for non-motor. 
• Advice claimants regarding basic matters about their insurance coverage in relation to the insurance claim.
• Respond to both internal and external claims inquiries concerning benefits, claims process, service providers, and the filing/completion of proper forms. 
• Track and follow up on receipt of necessary claim supporting documents.  
• Delegated Authority:  As per the approved Delegated Authority Matrix as per SODA. 
• Process payments to insured’s and service providers as per SLA. 
• Maintain adequate initial reserves as per reserve guidelines and participate in the monthly, quarterly and annual reserves reviews. 
• Ensure that claims, appointment and payments are processed within the set TATs and claim files duly updated.
• Ensure that initial demand letter is prepared, sent out on all recovery matters and the recovery register updated.
• Prompt settlement of invoices and negotiation with service providers to realize Savings as per set targets. 
• Record and update all required registers or company data across all necessary system.  
• Initiate and pursue recovery under motor, XOL, FacRe or any other recovery.  
• Adhere to claims manual procedures and processes. 
• Perform any other duties as may be assigned from time to time.

Knowledge, experience and qualifications required 

• Bachelors of degree or commerce  (insurance option preferred). 
• Progress in professional qualification in Insurance (ACII, FLMI or AIIK). 
• 2-3 years’ experience in insurance claims processing. 
• Knowledge and experience in the insurance sector.

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Instructional Designers – FTC (2 Posts) at Britam

Job Purpose 

The Instructional Designer will drive the digitization of learning content across all lines of business within the School of Sales Excellence. The role involves reviewing, redesigning, and converting existing instructor-led training materials into high-quality, engaging, interactive, and LMS-ready digital content. The successful candidate will ensure standardization of learning materials, strengthen learning effectiveness, and support the delivery of a modern, scalable, and impactful learning experience on the Britam Learning Management System. 

Key Responsibilities 

Content Review, Analysis & Structuring 

• Conduct a comprehensive audit of existing learning materials (PowerPoints, Word documents, PDFs, 
  manuals, facilitator guides, etc.). 
• Assess content quality, accuracy, relevance, and readiness for digital transformation. 
• Reorganize materials into structured learning paths and modules aligned with target audiences, roles, and competencies (e.g., Financial Advisors, Unit Managers, Branch Managers). 
• Identify content gaps, redundancies, and opportunities for improvement. 

Instructional Design, Transformation & Digitization 

• Redesign instructor-led training into engaging eLearning experiences suitable for self-paced, blended, and mobile learning. 
• Apply recognized instructional design frameworks (e.g., ADDIE, SAM, Bloom’s Taxonomy, Kirkpatrick evaluation model) to improve learning effectiveness and retention. 
• Develop detailed learning blueprints—including storyboards, scripts, narratives, flowcharts, and interaction logic—to guide digital content creation. 
• Integrate multimedia elements such as simulations, branching scenarios, voiceovers, graphics, animations, assessments, and interactive activities. 

LMS-Ready Content Development & Packaging 

• Develop and package content in SCORM, xAPI, or other LMS-compliant formats. 
• Collaborate closely with the LMS Administrator to test, upload, configure, and troubleshoot modules within the Britam LMS. 
• Ensure optimized user experience across devices—desktop, tablet, and mobile. 
• Maintain version control and documentation for all uploaded learning assets. 

Quality Assurance, Standardization & Brand Alignment 

• Develop and implement quality assurance standards for all learning materials. 
• Ensure consistency in formatting, branding, tone, visual identity, assessments, and instructional methodology. 
• Conduct usability testing (UX) and accessibility checks to ensure inclusive learning. 
• Perform periodic quality audits and recommend improvements for content refresh. 

Collaboration, Validation & Stakeholder Engagement 

• Engage and collaborate with Subject Matter Experts (SMEs) across all business units to validate content accuracy and relevance. 
• Partner with L\&D trainers, HR teams, and business leaders to ensure learning objectives meet performance needs.
• Facilitate feedback loops during content design, pilot testing, and deployment phases. 
• Provide guidance to the L\&D team on content digitization best practices. 

Continuous Improvement & Innovation 

• Proactively recommend enhancements to learning content to boost engagement and learner performance. 
• Introduce modern learning strategies—microlearning, scenario-based learning, gamification, video learning, etc. 
• Contribute to the creation of content development playbooks, templates, and standard operating 
  procedures (SOPs). 
• Stay updated on emerging learning technologies and apply relevant innovations to the Britam context.

Qualifications & Experience 

• Bachelor’s degree in Instructional Design, Education, Communication, Learning Technologies, or a related discipline.
• Certification or proven specialization in eLearning development, instructional design, or digital learning tools. 
• 3–5 years of hands-on experience in instructional design, preferably within corporate learning or the financial/insurance sector. 
• Proficiency with eLearning authoring tools (Articulate Storyline, Articulate Rise, Adobe Captivate, Camtasia, Vyond, or equivalent). 
• Experience creating SCORM/xAPI packages and integrating content with LMS platforms (Moodle, SAP SuccessFactors, TalentLMS, etc.). 
• Strong grounding in adult learning theory, blended learning approaches, microlearning design, and mobile-first learning principles. 
• Excellent visual design capability with strong attention to layout, aesthetics, and learner experience. 
• Strong project management skills with the ability to meet deadlines, prioritize tasks, and manage multiple projects.
• Excellent writing, communication, stakeholder management, and collaboration skills. 
• Added advantage: graphic design, illustration, video editing, animation, or multimedia development skills. 

Read More & Apply

Business Analyst (Business Development, General Insurance) at Britam Holding PLC

Business Analyst (Business Development, General Insurance)

Job Purpose: 

The role is responsible for generating actionable insights from sales and market data, supporting pipeline management, identifying growth opportunities, and enhancing decision-making through structured reporting and analysis. The position will also support coordination with intermediaries, clients, and internal stakeholders to improve sales effectiveness, client retention, and operational efficiency.

Key responsibilities: 

• Conduct market research and competitive analysis to identify emerging opportunities, market trends, and areas for business growth. 
• Analyse industry data, intermediary performance, client segments, and sales trends to support opportunity prioritization and strategic decision-making. 
• Develop and maintain dashboards, reports, and analytics on revenue performance, sales pipeline status, intermediary productivity, and business development activities. 
• Monitor sales pipeline performance, conversion rates, and business development OKRs to support forecasting, planning, and performance improvement. 
• Generate market intelligence and analytical insights to inform product positioning, distribution strategy, and business acquisition initiatives. 
• Provide data-driven insights to support prospect targeting, sales conversion, and client retention strategies. 
• Prepare periodic business development performance reports and analytics to support management decision making. 
• Support the planning and coordination of market engagements with clients, brokers, Financial Advisors (FAs), and Independent Financial Advisors (IFAs). 
• Support reporting and administrative processes related to intermediary management and business acquisition activities. 
• Coordinate with internal teams including Operations and IT to facilitate timely resolution of operational or system-related issues impacting business development activities. 
• Maintain accurate records, data repositories, and reporting systems related to business development performance. 
• Identify opportunities to improve business development processes, reporting tools, and performance tracking mechanisms to enhance operational efficiency. 

Knowledge, experience and qualifications required: 

• Bachelor’s degree in Business, Economics, Statistics, Data Analytics, Finance, or a related field. 
• 2-4 years’ experience in a similar position.  
• Certification in Data Analytics, Business Intelligence, or related analytical disciplines. 
• Experience in insurance, financial services, or sales-driven environments is an added 
  advantage. 
• Experience with data visualization tools (e.g., Power BI, Tableau or similar). 
• Strong reporting and data management skills. 
• Knowledge of CRM systems and sales performance tracking tools is an added advantage. 

Read More & Apply

Business Development Manager (Health) at Britam Holdings Plc

Job Purpose:

The BDM will be responsible for growing the corporate medical business profitably, meeting set annual premium targets, and ensuring the successful management of client relationships, tenders, and scheme set-ups.

Key responsibilities: 

• Grow medical business against set targets both in new business and retention.
• Enhance relationships with corporate clients. 
• Ensure timely submission of quotations and tenders. 
• Ensure proper set up of new and renewed schemes. 
• Assist in pricing of the various products and schemes. 
• Advise on terms of cover to enable proper underwriting and claims processing. 
• Coordinate presentations to scheme members e.g. health talks, medical camps. 
• Assist in product development to ensure that products are relevant. 
• Delegated Authority:  As per the approved Delegated Authority Matrix 
• Perform any other duties as may be assigned from time to time. 

Knowledge, experience and qualifications required: 

• Bachelor of Commerce degree (marketing option preferred). 
• Professional qualification in Insurance (ACII , FLMI, or IIK). 
• At least 6-8 years’ experience in insurance sales 3 – 4  of which should be in a supervisory position. 
• Knowledge of insurance regulatory requirements. 
• Knowledge of insurance products.
• Sales and marketing management skills.

Read More & Apply

Business Relationship Officer at Britam Holdings Plc

Job Purpose

The purpose of this role is to drive the growth, retention, and satisfaction of Britam Asset Managers (BAM) clients through proactive and intentional relationship management strategies. The job holder will be responsible for building and nurturing long-term, mutually beneficial relationships with both existing and potential clients, ensuring excellent service delivery and consistent client engagement.

This role will also play a critical part in generating new business by identifying opportunities, converting qualified leads, and supporting business development initiatives, including expansion into Diaspora markets. By providing tailored solutions to meet client needs and expectations, the role holder will contribute directly to BAM’s revenue growth, client loyalty, and market positioning.

Key responsibilities

Create Relationship strategies:

• Regular engagements through calls and visitation to clients, drive long term relationships and build loyalty and a feeling of belonging.
• Design personalized communication to clients both educational on investment updates- with help from Head of fund Managers, BD and Ops.
• Work together with other stakeholders and departments e.g. customer service, Marketing and ensure seamless resolution and communication to clients.
• Service clients- Complaints and concerns to ensure smooth positive experience.
• Host targeted webinars per segment – to enhance client’s knowledge and build trust/reliability.

Retention strategies:

• Develop and co create appreciation for clients through loyalty programs.
• Identity clients’ portfolio needs financial goals and develop targeted communication to clients.
• Ask as conveyor belt between clients and management.
• Coordinate for Quarterly customer and staff surveys to solicit, analyze and action on the feedback.
• Regular update to clients on our products, services, market trends and performance.
• Predictive retention: Monitor and analyze client behavior: Investment patterns 
• Identify churn trends, periods and proactively tailor strategies to retain.

Growth strategies:

• Activation of dormant accounts.
• Upselling to existing clients.
• Cross selling to existing clients.
• Diaspora Business Development officers- Grow, retain, train clients in this segment.
• Leads conversion – Inbound and outbound-from all the marketing initiatives.

Knowledge, experience and qualifications required.

• Bachelor’s degree in sales and marketing or related field.
• 2-3 years of experience in a similar role.
• Understanding of fund management and investment products 
• Familiarity with financial markets and economic trends.
• Awareness of regulatory compliance (data protection, financial standards).
• Sales and marketing in financial services.
• Excellent communication and interpersonal skills.
• Strong negotiation and problem-solving abilities.
• Customer service orientation to enhance client satisfaction.
• Effective time management and organizational skills.
• Experience in client relationship management or customer service in financial services.
• Stakeholder management skills.
• High emotional intelligence (EQ) and adaptability.

Read More & Apply

Health Claims Officer – (26000017) at Britam

Health Claims Officer – (26000017)

Job Purpose: 

To effectively process medical claims by verifying and updating information about submitted claims and reviewing the work processes required to determine reimbursement. This includes verifying submitted claims, assessing reimbursement policies, performing reconciliation with claims estimates, and conducting payment negotiations and providing support on the process of medical claims. 
Key responsibilities 

• Set the appropriate parameters for each admission (claim reserve, initial authorized cost and duration).
• Interact with clients and service providers to ensure that the care is given within policy guidelines. 
• Review medical reports and claims for compliance with set guidelines. 
• Liaise with underwriters on scope of cover for the various schemes. 
• Poly-Pharmacy – discourage polypharmacy by diligent challenging of prescriptions and suggesting better alternatives. 
• Generic substitution – Encourage use of generics where indicated as a method of reducing the organizations pharmaceutical expenditure. 
• Delegated Authority:  As per the approved Delegated Authority Matrix.
• Prepare periodic reports for management on medical claims. 
• Ensure claims are processed within the stipulated time.  
• Perform any other duties as may be assigned from time to time.

Knowledge, experience and qualifications required 

• Diploma/Degree in Nursing or Diploma in clinical medicine or Diploma in Pharmacy. 
• Moderate understanding of insurance concepts 
• 2-4 years’ experience in claims management position in a busy insurance environment or an insurance company.

Read More & Apply

Assistant Health Claims Officer – (26000015) at Britam

Assistant Health Claims Officer – (26000015)

Job Purpose: 

To effectively process medical claims by verifying and updating information about submitted claims and reviewing the work processes required to determine reimbursement. This includes verifying submitted claims, assessing reimbursement policies, performing reconciliation with claims estimates, and conducting payment negotiations and providing support on the process of medical claims. 

Key responsibilities 

• Set the appropriate parameters for each admission (claim reserve, initial authorized cost and duration).
• Interact with clients and service providers to ensure that the care is given within policy guidelines. 
• Review medical reports and claims for compliance with set guidelines. 
• Liaise with underwriters on scope of cover for the various schemes. 
• Poly-Pharmacy – discourage polypharmacy by diligent challenging of prescriptions and suggesting better alternatives.
• Generic substitution – Encourage use of generics where indicated as a method of reducing the organizations pharmaceutical expenditure. 
• Delegated Authority:  As per the approved Delegated Authority Matrix.
• Prepare periodic reports for management on medical claims. 
• Ensure claims are processed within the stipulated time.  
• Perform any other duties as may be assigned from time to time.

Knowledge, experience and qualifications required 

• Diploma/Degree in Nursing or Diploma in clinical medicine or Diploma in Pharmacy. 
• Moderate understanding of insurance concepts 
• 2-4 years’ experience in claims management position in a busy insurance environment or an insurance company. 

Read More & Apply

Assistant Claims Officer at Britam

Job Purpose:

To effectively process medical claims by verifying and updating information about submitted claims and reviewing the work processes required to determine reimbursement. This includes verifying submitted claims, assessing reimbursement policies, performing reconciliation with claims estimates, and conducting payment negotiations and providing support on the process of medical claims as well as support of all retention strategies.

Key responsibilities:

• Set the appropriate parameters for each admission (claim reserve, initial authorized cost and duration).
• Interact with clients and service providers to ensure that the care is given within policy guidelines.
• Review medical reports and claims for compliance with set guidelines.
• Liaise with underwriters on scope of cover for the various schemes.
• Poly-Pharmacy – discourage polypharmacy by diligent challenging of prescriptions and suggesting better alternatives.
• Generic substitution – Encourage use of generics where indicated as a method of reducing the organizations pharmaceutical expenditure.
• Analyze proposed risks and make decisions to accept or reject.
• Determine the rates and terms to charge.
• Ensure risk survey recommendations are communicated in time and follow up implementation.
• Ensure underwriters comply to the company credit policy.
• Build and manage relationships with brokers, agents, and other intermediaries.
• Monitor market trends and competitor activities to stay informed about industry developments and stay updated on changes in laws and regulations that may affect client retention efforts.
• Work closely with sales, marketing, actuarial, to align retention strategies with business goals.
• Proactively manage the policy renewal process to ensure timely renewals and minimize lapses in coverage.
• Review and negotiate renewal terms and conditions with clients to retain their business.
• Develop and implement strategies to improve client retention rates.
• Prepare periodic reports for management on medical claims.
• Ensure claims are processed within the stipulated time.
• Delegated Authority: As per the approved Delegated Authority Matrix.

Key Performance Measures:

As described in your Personal Score Card.

Knowledge, experience and qualifications required

• Diploma/Degree in Nursing/ Diploma in clinical medicine/ Diploma in Pharmacy/ Bachelor’s degree (insurance option preferred).
• Progress in Professional qualification in Insurance (ACII, FLMI or IIK).
• 1-3 years’ experience in Health.
• Proven experience in managing and nurturing client relationships.
• Track record of achieving client satisfaction and retention targets.

Technical/ Functional competencies:

• Knowledge of insurance regulatory requirements.
• Knowledge of insurance products.
• Sales and marketing management skills.

Read More & Apply

Risk Analyst at Britam

Job Purpose:

The Risk Analyst is responsible for assisting the Risk Manager in identifying, assessing, mitigating and reporting risks and control gaps. The scope of work also includes enhancing the risk management culture through awareness training, supporting business continuity tests and third party risk assessments.
The Risk Analyst reports to the Risk Manager within the Risk & Compliance Department and works closely with respective functional heads and risk champions to implement risk management tools and close agreed action plans.

Key responsibilities:

Risk Identification and Assessment

• Conduct comprehensive risk assessments (RCSA) for Shared Services processes, including HR, Finance, Procurement, IT, Legal, ESG, and Administration. 
• Identify emerging risks, update risk registers in line with the Group taxonomy, and evaluate the design and effectiveness of controls to ensure compliance with regulatory and operational standards; and to drive consistency in risk assessment 
  methodologies across the Group.

Risk Monitoring and Reporting

• Monitor Key Risk Indicators (KRIs) for Shared Services and escalate breaches promptly. 
• Prepare monthly and quarterly risk reports for Management and Board Committees, ensuring accurate and timely data capture in the GRC system and maintaining dashboards that provide clear visibility of risk trends.
• Consolidate risk insights across the Group for strategic decision-making.

Incident Management

• Capture operational loss events and near misses in the GRC system, investigate incidents to determine root causes, and track corrective actions to closure. 
• Prepare incident trend analyses and reports for Management Risk Committees and Board Risk Committees to provide a comprehensive view of risk exposure.

Business Continuity Management

• Champion the Group’s BCM and Disaster Recovery (DR) program as a center of excellence. 
• Coordinate the development and maintenance of Business Continuity Plans (BCP) and Disaster Recovery (DR) strategies across the Group, ensuring alignment with regulatory requirements and industry best practices.
• Organize and document BCM and DR tests, track remediation of gaps identified during testing, and ensure compliance with recovery time objectives (RTO) and recovery point objectives (RPO); whilst ensuring technology dependencies are 
  well-mapped in BCPs for all Shared Services.
• Provide training and awareness sessions to embed a resilience culture across the Group.

Policy and Procedure Governance

• Administer Policy Hub for Shared Services policies, ensure timely reviews, retire outdated documents, and support policy risk reviews and compliance checks.
• Drive consistency in policy governance across all entities to maintain Group-wide 
  standards.

Third-Party Risk Management

• Establish and lead the Group-wide Third-Party Risk Management framework as a center of excellence.
• Develop policies, standards, and tools for vendor risk assessment, onboarding, and 
  ongoing monitoring. 
• Coordinate risk reviews for critical suppliers across all business units, ensuring compliance with contractual and regulatory requirements. 
• Track remediation of identified vendor risks and maintain accurate records to ensure compliance with Group standards.
• Provide training and guidance to business units on third-party risk practices and report consolidated vendor risk metrics to Management and Board Committees.

Technology Risk Management

• Support assessment of technology risks across Shared Services, including system availability, data integrity, access management, and IT change processes.
• Monitor key technology risk indicators, track and report breaches, and follow up remediation actions.
• Log and investigate technology-related incidents and outages, conduct root cause analysis, and track corrective actions to closure.
• Conduct third-party technology risk reviews for critical ICT vendors and track closure of identified risks.
• Promote technology risk awareness and good cyber hygiene practices across Shared Services.

Risk Culture and Awareness

• Drive risk awareness within Shared Services by conducting training sessions, supporting risk culture initiatives, and promoting adherence to ERM processes and controls.

General Support

• Provide data and documentation for internal audits, regulatory inspections, and external reviews. 
• Act as a functional administrator for ERM systems related to Shared Services and perform any other duties as assigned to support ERM objectives and Group Risk strategy.

Knowledge, experience and qualifications required:

• Bachelor’s Degree in Finance, Business Administration or a related field is required.
• Professional certifications in Risk Management.
• At least 3 years’ experience in enterprise, operational, or technology risk within a high‑performing insurance or financial services environment.
• Working knowledge of ICT controls, Cyber Risk concepts & Business Continuity / Disaster Recovery is an added advantage.

Read More & Apply

Business Operations Assistant at Britam

Business Operations Assistant – (2600000T)

Job Purpose:

To support the accurate, timely, and compliant execution of client investment transactions across retail products in line with agreed SLAs. The role provides operational support in transaction processing, reconciliations, data maintenance, suspense management and reporting, while developing capability in risk control, stakeholder coordination, and continuous process improvement.

Key responsibilities:

• Assist in processing client transactions including subscriptions, redemptions, switches, and transfers in accordance with internal policies, procedures, and SLA timelines.
• Support daily reconciliations of client cash and units, escalating exceptions for timely resolution.
• Capture, update, and maintain accurate client data across operational systems and records.
• Support monitoring of suspense accounts, assisting with allocations and ageing follow-ups.
• Assist in preparing routine operational reports for internal review and regulatory support.
• Liaise with internal teams (client service, finance, fund management) to support resolution of operational queries.
• Adherent to operational controls, risk management procedures, and compliance requirements.
• Participate in process reviews, system testing, and automation initiatives as assigned.
• Maintain proper documentation, filing, and audit trails for all processed transactions.

Knowledge, experience and qualifications required:

• Bachelor’s degree in finance, Accounting, Economics, Business Administration, or a related field.
• 0–1 year experience in banking, asset management, financial services, or an operations environment  (internship or attachment acceptable).
• Progress toward a professional qualification (CFA, CPA) is an added advantage.
• Basic understanding of investment products, operational processes, and regulatory requirements, with willingness to learn.

Read More & Apply

Business Operations Officer at Britam

Business Operations Officer 

Job Purpose:

To ensure accurate, timely, and compliant execution of client investment transactions across all products in line with agreed SLAs.
The role supports operational integrity through reconciliations, suspense management, and effective stakeholder coordination. It also contributes to risk mitigation, reporting, and continuous improvement of operational processes and automation initiatives.

Key responsibilities:

• Process client transactions including subscriptions, redemptions, switches, and transfers in line with internal policies and SLA timelines.
• Perform daily reconciliations of client cash and units, ensuring timely exception resolution.
• Maintain updated and accurate client data across operational systems.
• Monitor and manage suspense accounts, ensuring timely allocation and ageing controls.
• Prepare operational reports for internal stakeholders and regulatory requirements.
• Liaise with custodians, banks, fund management, finance, and client-facing teams to resolve operational 
  queries.
• Identify operational risks and contribute to process and automation improvements.

Knowledge, experience and qualifications required:

• Bachelor’s degree in finance, Accounting, Economics, Business Administration, or a related field.
• Minimum of 1–2 years’ experience in banking, asset management, financial operations, or a similar environment.
• Professional certification (CIS, CFA, CPA or progress towards the same) will be an added advantage.
• Strong analytical and numerical skills with high attention to detail.
• Good understanding of investment products, operational processes, and industry regulations.

Read More & Apply

Senior Legal Associate at Britam

Job Purpose:

This role will provide Legal support to the Centralized segment by formulating and implementing policies and procedures to ensure the business remains fully compliant with all Laws and Regulations

Key responsibilities:

• Advise division on all matters touching on the law.
• Review newly instituted matters and advise management. 
• Research and interpret regulatory requirements of new products and/or services. 
• Assist with handling more complex Insurance regulatory compliance issues. 
• Keep current on national requirements regarding legal and communicate issues and new statutory developments to executive team. 
• Prepare agreement for appointment of advocates.
• Receive final ruling and ensures it is captured. 
• Negotiating out of court settlements with a view of saving costs.
• Processing payment of legal fees and judgments.
• Ensure safe custody of suit papers, company records, contracts, trademarks, files and ensure confidentiality and privacy of all legal data of the business. 
• Provide high quality legal opinions and legal advise to the division on all legal matters related to its activities and mandate premised on a platform that is well researched, reasoned and timely to enable effective management of legal risks.  
• Advising management on the interpretation, impact and effect of the relevant laws and general conditions affecting their various areas of operation.
• Providing strategic legal advice, including advice on business and product development.
• Respond to demand letters and making best efforts to sort out disputes before they are referred to a court of law.
• Liaise with external lawyers on conduct of court matters.
• Ensure compliance and up to date records of all the SPV’s, LLP’s and Trademarks within the segment.
• Manage Legal documents and records and facilitate execution of legal documents in line with the Contract Management Policy. 
• Provide Legal Advisory on other requested/assigned matters through the provision of Legal Opinions, Presentations and participation in internal/external meetings.
• Liaise with company staff on required documentation, witnesses etc. with respect to matters in court.

Knowledge, experience and qualifications required:

• Bachelor’s degree in Law. 
• Diploma in Law.  
• An advocate of the High Court of Kenya holding a valid practicing certificate with at least 3 years post admission experience.
• 3-6 years of relevant experience in the commercial department of a busy law firm or legal corporate environment.

Read More & Apply

Legal Manager at Britam

Job Purpose:

The Legal Manager will support the Legal Leadership team in providing proactive, commercially focused legal advisory services while ensuring effective management of legal, regulatory, and contractual risks across the General Insurance, Partnerships & Digital, and Britam Microinsurance business units. The role is responsible for safeguarding the organization’s interests by ensuring compliance with applicable laws, strengthening contractual governance, and supporting business growth through sound legal guidance.

Key responsibilities:

• Provide timely and practical legal counsel to the assigned business segments to support strategic and operational objectives.
• Identify, assess, and mitigate legal risks arising from business activities in collaboration with business leaders.
• Ensure that all business activities comply with applicable laws, regulations, and internal policies.
• Undertake legal reviews and provide guidance on key policies, procedures, and governance frameworks.
• Review all contracts and related documentation to evaluate legal implications and escalate critical risks to senior management.
• Draft, review, and negotiate contractual instruments to support partnerships, digital initiatives, insurance operations, and microinsurance programs.
• Strengthen contract management practices to enhance compliance and reduce exposure to legal risk.
• Monitor the progress of outstanding litigation and manage relationships with external counsel.
• Review ongoing cases and advise management on exposure, strategy, and potential outcomes.
• Oversee legal obligations and recommend appropriate actions where risks are identified.
• Monitor legal fees and expenses from external advisors and recommend cost-effective approaches.
• Liaise with internal departments to ensure appropriate action is taken where legal risks have been identified.
• Provide and interpret legal information for business teams and conduct training to promote awareness of legal and regulatory requirements.
• Support business teams in structuring transactions and partnerships in a legally sound manner.
• Conduct legal research and investigations and develop well-reasoned oral and written advice for management.
• Present legal recommendations that balance risk with commercial opportunity.
• Perform any other duties as may be assigned from time to time.
• Delegated Authority; As per the approved delegated authority matrix

Knowledge, experience and qualifications required:

• Bachelor of Laws (LL.B) degree.
• Postgraduate Diploma from the Kenya School of Law (KSL).
• Advocate of the High Court of Kenya with a valid practicing certificate
• 7–10 years of progressive legal experience in a busy, fast-paced organization, preferably within financial services or insurance.
• Demonstrated experience in contract negotiation, litigation management, and legal advisory.
• Exposure to microinsurance frameworks will be an added advantage

Read More & Apply

Assistant Legal Claims Officer at Britam

Job Purpose:

Reporting to the Legal Specialist.

Key responsibilities:

• Review documents and pertinent requirements regarding an insurance claim.
• Ensure that the insurance claim made by the claimant is complete in form and complies with the documentary requirements of an insurance claim.
• Advice customers regarding basic matters about their insurance coverage in relation to the insurance claim.
• Respond to both internal and external claims inquiries concerning benefits, claims processes, service providers, and the filing/completion of proper forms.
• Record all claims transactions including appointment of advocates, doctors and investigators.
• Ensure that matters allocated are constantly tracked and updated in the registers.
• Update legal claims registers for claims meetings and update the various claims reports 
• Track and follow up on appeal deposits.
• Assist in giving advice on legal issues, compile comprehensive file notes both in the event of judgments and out of court matters.
• Assist in the review of reserves as per the reserving guidelines.
• Assist in managing external Advocates on Britam Panel of Advocates through pro-active interaction and correspondences.
• Review advocates legal costs to ensure that the same are within the SLA and Advocates Remuneration Order.
• Review status updates as received by advocates in an effort to keep abreast with all ongoing briefs and advice maintain adequate reserves based on the established reserving guidelines. and documentation received from the panel advocates.
• Process payments to insured’s and service providers.
• Assist on Third party recoveries when called upon to do so.

Knowledge, experience and qualifications required:

• Bachelor’s of degree in LAW LLB and PDG from KSL.
• Obtain the relevant CLE points in every given year.
• 0-4 years’ experience in insurance claims processing.
• Knowledge and experience in the insurance sector and added advantage.

Read More & Apply

ESG & Sustainability Specialist at Britam

This role offers hands-on exposure to Group-level ESG strategy, reporting, and risk management within a leading financial services organization, with opportunities to work closely with senior stakeholders and develop deep expertise in sustainability frameworks and ESG practices.

Job Purpose:

The ESG Specialist plays a critical role in embedding sustainability into Britam’s strategy, operations, and culture. The role supports the development, execution, and continuous enhancement of the Group’s Environmental, Social and Governance (ESG) agenda, ensuring alignment with corporate strategy, stakeholder expectations, global standards, and regulatory requirements.

The Specialist will work cross functionally to assess ESG risks and opportunities, strengthen ESG performance, and drive transparent reporting and disclosure. The role also contributes to Britam Foundation initiatives that reinforce the Group’s sustainability commitments.

Key responsibilities:

• ESG Strategy & Integration
• Support the development, refinement, and implementation of the Group wide ESG strategy aligned with the corporate strategy.
• Champion the mainstreaming of sustainability across business units, enabling decision making grounded in ESG principles.
• Collaborate with Risk, Compliance, Company Secretariat, and other units to ensure adherence to the Group’s Environmental & Social Management System (ESMS).
• ESG Governance, Risk Management & Compliance
• Support the establishment and maintenance of structures to identify, assess, and monitor ESG risks and opportunities across the Group.
• Track emerging ESG regulations, trends, investor expectations, and global frameworks, translating insights into relevant internal actions.
• Support external ESG assurance processes and the implementation of corrective actions.
• ESG Reporting & Disclosure
• Coordinate the preparation of the annual Sustainability Report, ensuring alignment with international frameworks (GRI, TCFD, IFC Performance Standards, PRI, etc.).
• Support preparation of investor facing ESG materials, including presentations, disclosures, and briefings.
• Drive accurate, timely, and auditable ESG data collection and reporting across the business.
• Stakeholder Engagement
• Represent the Group where required, in ESG and sustainability platforms (UN affiliated forums, industry associations, regulatory discussions).
• Support internal ESG engagement activities including awareness, training, and capability building.
• Contribute to stakeholder mapping and engagement for sustainability initiatives and disclosures.
• ESG & Sustainability Program Execution
• Support delivery of sustainability initiatives related to climate action, responsible investing, environmental performance, social impact, and governance enhancements.
• Identify ESG related improvement opportunities using benchmarking, industry research, and internal assessments.
• Contribute to the execution of Britam Foundation programs that support the Group’s sustainability priorities.
• Environmental performance outcomes & Data Management: Collect, validate, and track operational sustainability metrics (e.g., energy use, water consumption, waste generation, recycling rates, and GHG emissions), maintain dashboards, and provide insights to drive improvement actions. 
• Green Workplace Practices: Coordinate practical resource efficiency initiatives across offices (e.g., paper light processes, recycling and e waste programs, responsible business travel, and energy saving measures) and monitor outcomes. 
• Sustainable Procurement Support: Work with Procurement to embed sustainability criteria in sourcing, assist with supplier ESG due diligence and periodic assessments, and follow up on supplier improvement plans. 

Knowledge, experience and qualifications required:

• Bachelor’s degree in Environmental Science, Sustainability, Business, Economics, or a related field.
• Training or professional qualifications in ESG, ESMS, sustainability reporting, environmental management, climate risk or similar fields (GRI certification is an added advantage).
• 4+ years’ experience in ESG, sustainability, environmental management, responsible investing, EHS, or related fields within financial services or a multinational entity.
• Experience working with ESG frameworks such as GRI Standards, TCFD, IFC Performance Standards, PRI, SDGs, etc.
• Strong knowledge of ESG reporting standards and data requirements.
• Ability to analyse ESG metrics, identify trends, and generate insights.
• Understanding of environmental and social risk assessment.
• Familiarity with responsible investment principles and sustainable finance.

Read More & Apply

Talent & Capability Associate at Britam

Talent & Capability Associate (6 months Fixed Term Contract)

Job Purpose:

The Talent & Capability Associate (6 months Fixed term contract) will support HR Operations in Talent Acquisition, Onboarding, Performance management and Learning & development across the organization. He/She will deliver exceptional employee experience, ensuring efficiency while ensuring adherence to set policies, procedures and guidelines.

Key Responsibilities:

Recruitment and Selection:

• Assist in attracting and evaluating candidates from a diverse pool of recent graduates and experienced professionals.
• Support the recruitment process by helping with job postings, shortlisting candidates, and coordinating interview schedules.
• Respond to inquiries from prospective applicants promptly and professionally to ensure a positive candidate experience.
• Build relationships with candidates throughout the selection process by providing timely updates and communication.
• Learn to utilize recruitment technology systems (e.g., Taleo) to track candidate applications and statuses.
• Collaborate with HR Business Partners (HRBPs) to assist in interview coordination and candidate communication.

Onboarding:

• Assist in implementing onboarding processes for new hires to ensure a smooth transition.
• Welcome newly hired employees and help manage their onboarding experience.
• Prepare and send communications regarding new staff announcements to the business.
• Schedule and coordinate onboarding presentations by liaising with various departments.
• Serve as a point of contact for hiring managers and new employees during the onboarding process.
• Gather feedback on the onboarding experience using surveys to identify areas for improvement.

Performance Management:

• Support the performance review process by tracking timelines for quarterly, mid-year, and end-year evaluations.
• Provide updates on the status of quarterly appraisals and ensure that all staff KPIs and job descriptions are discussed with new joiners.
• Follow up on probation periods and confirmation processes for new hires to ensure timely completion.

Learning & Development

• Assist the Learning Lead and the Head of Talent and Capability in various learning and development initiatives.
• Support the implementation of the Annual Training Calendar and monthly learning schedules.
• Promote a learning culture by championing existing learning platforms, such as LinkedIn Learning.
• Help organize and coordinate ongoing L&D activities at the group level and in different operational countries.
• Prepare and present basic reports on training metrics and effectiveness as needed.
• Utilize L&D data to identify training needs and recommend solutions to enhance development programs.

Knowledge, experience and qualifications required:

• Bachelor’s Degree in Human Resources or a related field.
• Diploma in HRM and/or Certification in CHRP is an added advantage.
• 1-2 years’ experience in generalist human resources management.
• Excellent interpersonal and communication skills.
• Able to work effectively in a multicultural environment.
• Attention to detail, organized, and has the ability to prioritize skills.
• Skills in database management and analytics.
• Ability to work in a fast-paced environment and handle a high volume of requests in an effective and timely manner.
• Proficiency in advanced excel.

Primary Location: Kenya-Nairobi-Nairobi

Organization: Britam

Job Type: Contractual

Shift: Day Job

Contract Type: Full-time

Job Posting: 13-02-2026

Unposting Date: 18-02-2026

Number of Openings:  2

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Assistant Claims Officer at Britam

Job Purpose:

Control and managing of the policy cycle through pre-authorization and case management, to ensure quality and cost effective care.

Key responsibilities:

• Ensure all received claims are vetted and released to finance on time (Credit and reimbursement claims).
• Set the appropriate parameters for each admission and claims for IP and OP (claim reserve, initial authorized cost and duration).
• Interact with clients and service providers to ensure that the care is given within policy guidelines.
• Review medical reports and claims for compliance with set guidelines.
• Liaise with underwriters on scope of cover for the various schemes.
• Poly-Pharmacy – discourage poly-pharmacy by diligent challenging of prescriptions and suggesting better alternatives.
• Generic substitution – Encourage use of generics where indicated as a method of reducing the organizations pharmaceutical expenditure.
• Prepare periodic reports for management on medical claims.
• Ensure claims are processed within the stipulated time.
• Delegated Authority: As per the approved Delegated Authority Matrix.

Key Performance Measures:

As described in your Personal Score Card.

Knowledge, experience and qualifications required

• Diploma/Degree in Nursing or Diploma in clinical medicine or Diploma in Pharmacy.
• Moderate understanding of insurance concepts.
• Professional qualification in FLMI, ACII and IIK.
• 5-8 years’ experience in case management two of which should be in a supervisory position.

Primary Location: Kenya, Nairobi

Organization: Britam

Job Type: Contractual

Shift: Day Job

Contract Type : Full-time

Job Posting: 09-02-2026

Unposting Date: 11-02-2026

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Forensics Manager at Britam

Forensics Manager

Job Purpose:

This role will be responsible for leading, directing and managing the Forensic officers in fraud prevention, detection and investigation across Britam and its subsidiaries and will ensure that solutions are proportionate and fit with business objectives.

The role will manage all investigation of cases end to end by ensuring that all the investigative / operating methodologies are adhered to in accordance with the required standards and meet the organization’s needs in terms of addressing the risk appropriately.

Key responsibilities:

• Develop a fraud risk management program and standards for fraud monitoring, detection, case management, investigating and reporting.
• Responsible for the overall coordination of the fraud risk management program (strategy/policy development, strategy/loss analytics, and Investigations, collaboration with Businesses, Operations and Legal/Compliance on execution of strategies/policies).
• Manage, lead and develop the Forensics team.
• Provide subject matter expertise on Fraud Risk Management, drawing on financial intelligence and law enforcement networks, professional qualifications and experience.
• Work closely with line and business managers to understand the business, identify key issues and promote pertinent solutions.
• Assess the fraud risks faced by Britam and its subsidiaries through the implementation of a fraud risk assessment and prevention process and ensure that an appropriate action plan is in place to address control weaknesses and mitigate fraud risk.
• Coordinate and lead fraud investigations to ensure appropriate and timely responses to fraud incidents and longer term remediation efforts implemented to reduce likelihood and impact.
• Ensure that significant fraud investigations are concluded internally and externally where  relevant.
• Issue investigation reports, make recommendations and advise senior management on  appropriate action to be taken based on the outcome of investigations and investigation report findings.
• Ensure that appropriate fraud management controls (prevention, detection, recovery, deterrence) and monitoring processes are in place for existing products/services.
• Monitor fraud trends and the productivity / performance of the Forensics department to optimize fraud analyst and system performance based on appropriate indicators and risk based strategy.
• Take a leading role in the selection of systems and tools used for fraud risk management, ensuring that regulatory and Britam requirements and standards are met.
• Review and recommend (from fraud-risk perspective) all significant new products, new channels, credit changes and other significant high-risk (new/changed) processes (such as activation, PIN processes, card delivery, verification strategies and outsourcing of credit processes) to assess fraud risk.
• Initiate proactive measures/strategies to curb fraud and identify rising trends to execute timely corrective action plan.
• Develop strategies to counter different fraud types and take timely and appropriate response within detection process to mitigate the fraud risk exposure.
• Provide second line oversight of controls put in place in the business areas of the Britam and its subsidiaries that are relevant to fraud and misconduct.
• Manage the escalation of significant fraud and/ or misconduct incidents with the Britam’s stakeholders and external parties as appropriate.
• Maintain acceptable fraud rates considering the risks, rewards, expense and operating environment and cultivate fraud awareness across the Group.
• Report to the relevant authorities where appropriate.
• Accountable for fraud case management data and assurance and for escalating significant issues to senior management.
• Develop efficiencies in establishing contacts with customers when suspicious fraudulent  activities are identified through internal controls or detection systems/ methodologies to  determine if the activities are fraudulent.
• Embed Investigative Policies, Procedures, Standards and Guidelines for Investigation  Management.
• Embed fraud prevention/detection processes and procedures, including systems to manage  fraud losses within the given budget & Implementation of Fraud Strategy.
• Develop staff training programs that build Fraud Risk awareness within the Group.

Knowledge, experience and qualifications required:

• Bachelor’s degree in finance, Accounting or a related field.
• MBA is an added advantage.
• Professional qualification e.g. CFE, CPA(K), ACCA, CISA. CFA, Digital Forensics or equivalent.
• 5-8 years’ experience in a similar position; 2-3 of which should be in a managerial/supervisory capacity in a busy environment.

Skills & Competencies:

• Investigative Expertise. Strong in forensic methodology, evidence handling, interviewing, and case closure. 
• Fraud Risk Management. Ability to assess fraud risks, design controls, and implement mitigation strategies. 
• Digital & Financial Forensics. Skilled in analysing digital evidence, financial transactions, and data anomalies. 
• Regulatory Knowledge. Understanding of insurance, AML, data protection, and investigations standards (ISO/TS 37008:2023). 
• Case Management & Reporting. Ability to manage caseloads and produce clear, defensible  investigation reports. 
• Stakeholder Influence. Engages effectively with business leaders, regulators, legal teams, and law enforcement. 
• Ethical Judgment. High integrity, confidentiality, independence, and sound decision-making. 
• Crisis Management. Ability to respond quickly to major fraud incidents and manage escalations. 
• Fraud Technology & Analytics. Familiarity with fraud systems, data analytics tools, and detection rules. 
• Training Capability. Able to deliver fraud awareness and prevention training. 
• Litigation Support. Experience preparing evidence for hearings, disciplinary processes, and legal proceedings.

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Relationship Executive at Britam

Job Purpose:

The Relationship Executive serves as a vital link between clients and the Health Business, dedicated to fostering strong relationships by delivering exceptional service and support. This role involves understanding client needs, addressing inquiries, and resolving issues to ensure a seamless experience with policy management. By collaborating with internal teams and engaging with onboarded schemes, the Relationship Executive aims to enhance client satisfaction, drive retention, and contribute to the overall growth of the Business.

Key Responsibilities:

• Client Relationship Management: Establish and maintain strong relationships with key accounts, acting as a point of contact to understand their unique needs, anticipate potential challenges, and proactively address them to ensure retention and satisfaction.
• Retention Strategy Execution: Collaborate with cross-functional teams to design and implement strategies specifically aimed at retaining high-value clients and reducing churn within the portfolio. Driving policy renewals, supporting organic growth, and assisting the Business Development team in onboarding new clients.
• Data-Driven Decision Making: Conduct regular reviews of client performance data, including claims, usage patterns, and customer feedback, to inform strategic adjustments and identify opportunities for targeted retention initiatives.
• Risk Assessment and Mitigation:  Work closely with underwriting to assess the risk profiles of clients, recommend adjustments to premium levels, and adjust coverage based on client history and renewal discussions to ensure the Net Loss Ratio remains within set targets.

Member Education and Client Engagement

• Member Education: implement educational programs aimed at enhancing members’ understanding of their health insurance benefits, claims processes, and wellness initiatives. This can include webinars, informative newsletters, and easy-to-understand guides. 
• Health Talks and Workshops: Work in liaison with the Wellness team to offer regular health talks and workshops, featuring experts who can educate members on preventive care, wellness, and managing chronic conditions. 
• Scheme Review Meetings: Conduct regular scheme review meetings with clients to discuss policy performance, claims trends, and potential adjustments. This provides transparency and allows clients to give feedback, strengthening their relationship with the company.
• Client Engagement Events: Host client engagement events such as business lunches, roundtable discussions, and appreciation dinners to build stronger connections, encourage open communication, and demonstrate appreciation for their continued partnership.
• Collaborative CSR Initiatives: Partner with clients on Corporate Social Responsibility (CSR) activities, such as health drives or charity events to help build goodwill, enhances brand reputation, and strengthens client relationships.
• Wellness Camps and Health Screenings: Organize wellness camps, health screening sessions, and vaccination drives to promote preventive healthcare among insured members. These events serve as an added value to clients, showing commitment to their well-being.
• Cross-Selling and Upselling Opportunities: Identify and act on opportunities to introduce clients to additional products or services that meet their needs, thereby supporting revenue growth and deepening client relationships.
• Performance Metrics and Reporting: Track and report on retention-related KPIs, providing insights into client behavior, portfolio performance, and areas for improvement to upper management on a quarterly basis.
• Quality Assurance in Service Delivery: Regularly review the quality and consistency of client communications and services to ensure alignment with company standards and client expectations.
• Risk Communication to Clients: Provide clients with insights on potential claim risks based on data analytics, ensuring they understand and engage uptake recommended loss mitigation measures
• Policy Renewal Optimization: Implement renewal strategies, including early outreach to clients and negotiation of terms, to ensure high retention rates and client satisfaction. This includes discussions on policy performance, feedback collection, and negotiations to resolve any concerns well in advance
• Incentive Programs for Long-Term Clients: Implement incentive programs that reward long-term clients with loyalty benefits, discounts, or exclusive services, encouraging them to continue renewing their policies.
• Premium Collection and Payment Management
• Timely Processing of Additions and Deletions: Ensure that all client requests for member additions and deletions are processed accurately and promptly.
• Prompt Issuance of Debit and Credit Notes: In liaison with the Onboarding team ensure generate and dispatch debit and credit notes without delay, this should be up-to-date and accurate.
• Payment Reminders and Follow-ups: Implement a structured process for sending regular payment reminders to clients, including early notifications, due date alerts, and follow-up communications. This encourages timely payments and reduces the risk of overdue accounts.
• Demand Notices for Unresponsive Payers: Issue demand notices to clients who remain unresponsive to reminders, ensuring that outstanding payments are addressed promptly. 
• Collaboration with Finance and Account Management: Work closely with the finance team to track payment status, receipt premiums reconcile accounts and address any discrepancies or disputes. 
• Payment Plan Arrangements: Where necessary, negotiate payment plans with clients facing financial difficulties to support continued coverage while ensuring the company receives outstanding premiums within an agreed timeframe.

Knowledge, experience and qualifications required:

• Bachelor’s degree in business (insurance option preferred)
• Professional qualification in Insurance (ACII, FLMI or IIK)
• 3-5 years’ experience in Client Retention

Technical/ Functional competencies:

• Knowledge of insurance regulatory requirements
• Knowledge of insurance industry and products
• Data Analysis and Interpretation
• Communication and Presentation Skills
• Negotiation and Persuasion

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Investment Analyst at Britam

Investment Analyst 

Job Purpose:

Undertaking research across asset classes to inform investment decisions.

Key responsibilities:

• Create financial models to determine fundamental value of prospective listed and unlisted investment opportunities and recommend investment decisions.
• Conducting market research across industries and collect, tabulate and synthesize available market information to support research that will optimize the returns of client funds.
• Perform credit analysis of various debt security issuers and giving fixed income investment recommendations.
• Derive capital market expectations for various asset classes and present recommendations based on Macro Economic research at Investment Committee and Investment strategy meetings.
• Present and support proposed changes in investment targets at security selection meetings, based on intrinsic value derived from financial modelling.
• Support the fund management team in developing, launching and distributing new products and enhancing existing products.
• Prepare and present investment reports to internal and external clients.
• Support Britam Group Investment teams in the region through top-down investment research.

Knowledge, experience and qualifications required:

• Bachelor’s degree in Commerce, Economics, Statistics or related field.
• At least 2 years’ experience in a similar position.
• Significant progress in a recognized professional investment certification such as CFA or ICIFA.

Read More & Apply

Actuarial & Product Development Specialist (2 Posts) at Britam

Job Purpose: 

The Actuarial & Product Development Specialists will be critical for the delivery of the Actuarial and Product Development mandate across their respective Lines of Business and will support both Kenya and relevant regional entities.

Key Responsibilities:

1. Product Ideation, Market Research & Innovation

• Generate, develop and communicate new product ideas for the assigned Line of 
  Business (GI / Life, including Micro Insurance where applicable).
• Conduct market research on customer needs, competitor offerings, pricing and emerging 
  trends.
• Work with Innovation and other teams to convert data and market insights into 
  profitable product concepts.

2. Product Design, Pricing & Risk Management

• Design new and repackaged products, ensuring commercial viability and alignment with 
  Britam’s risk appetite and strategic objectives.
• Determine technical premiums and product structures for new and existing products.
• Identify and analyze key product risks and recommend appropriate risk mitigation 
  measures (e.g. underwriting rules, benefit limits, terms and conditions).

3. System, Process & Operational Readiness

• Drive the operationalization of new products and product changes in core systems and 
  digital platforms (e.g. Britam Connect, NILAS and other GI/Life systems).
• Ensure end-to-end processes are in place for the complete product administration cycle 
  (quotation, onboarding, servicing, claims, and for Life: lapses, surrenders, maturities, 
  etc.).
• Work with Operations, IT and Customer Service to ensure smooth product rollout and 
  ongoing stability.

4. Product Approvals & Compliance

• Lead and coordinate the internal product approval process, including sign-offs from 
  relevant functions.
• Manage engagements with the Insurance Regulatory Authority (IRA) and other 
  regulators or government bodies where relevant (Kenya and, where applicable, 
  Uganda/Regional markets).
• Partner with Legal, Risk and Compliance to ensure products meet all regulatory and 
  internal policy requirements.

5. Product Documentation, Training & Go-to-Market Support

• Develop and continually review product documentation, including technical 
  specifications, training manuals and underwriting guides.
• Support the development of marketing materials and product content for brochures, 
  digital channels and sales tools.
• Provide product training and ongoing technical support to Distribution, Customer 
  Service, Policy Maintenance and other stakeholder teams.

6. Portfolio Performance, Monitoring & Enhancements

• Support monitoring of product performance and experience, working closely with 
  actuarial reporting and business teams.
• Recommend product refinements, re-pricing or re-packaging based on performance, 
  customer feedback and market developments.
• Ensure that product features and pricing remain competitive and aligned to strategic 
  objectives.

7. Customer Journey & Experience

• Own and continuously improve the client journey for products within the assigned Line 
  of Business (GI Kenya including regional GI entities and Life in Kenya & Uganda).
• Work with Marketing and Customer Experience teams to enhance the look, feel and 
  positioning of Britam’s product offerings.
• Champion customer centricity in all product and process design decisions.
• In addition, the Life Specialist will provide subject matter expertise on NILAS and Life products for Kenya and Uganda, while the GI Specialist will provide similar support for GI Kenya, Britam Connect and regional GI entities

Knowledge, experience and qualifications required

• University Degree in Actuarial Science – or other highly numerate subject areas. 
• Good progress in the Institute and Faculty of Actuaries examinations or any equally recognized professional actuarial body (attempted and passed at least 8 actuarial exams).
• At least 3 years of experience in an actuarial or product development function in a very busy office. 
• Experience across product lines preferred, i.e. life and non-life.
• Proven experience working across functions and with multiple stakeholders.
• A keen eye for innovation in the insurance and financial services space is preferred. 

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Actuarial Analyst at Britam

Actuarial Analyst  – (26000009)

Job Purpose:

To provide actuarial support to the assigned LOB and participate in overall risk management for the company.

Key responsibilities:

• Select appropriate reserve calculation method and calculate reserves. 
• Provide analysis to support the renegotiation of the existing contracts.
• Provide input in product development for the LOB.
• Provide inputs into product pricing and setup in the actuarial pricing and valuation system.
• Review and monitor experience on all products to inform decision making including profit testing of existing products.
• Provide comprehensive actuarial reports to the business each quarter and highlight key issues on an ongoing basis including solvency and capital monitoring.
• Address all areas raised by the IRA in their risk inspection and continue to highlight emerging risks.

Knowledge, experience and qualifications required:

• University Degree in actuarial science, statistics, engineering, mathematics, physics, economics or related field with strong emphasis on mathematical proficiency.
• 2-4 years’ experience in a similar position. 
• Progress in Institute of Actuaries examinations

Read More & Apply

Full stack Developer at Britam

Full stack Developer (1 Year Fixed – Term Contract) – (25000052)

Job Purpose:

We are looking for a talented Full Stack Developer to join our Engineering Team. You will be responsible for building user-friendly, high-performance and scalable web applications. The ideal candidate has strong proficiency in React.js and related frontend technologies, with a keen eye for detail, UI/UX and modern web best practices. Also strong proficient in backend development in spring boot and Go lang.

Key Responsibilities:

• Develop responsive, interactive, and accessible user interfaces using React.js.
• Design and develop the application backend using Spring boot and Go.
• Collaborate with designers, backend engineers, and product managers to implement new features.
• Optimize applications for maximum speed, performance, and scalability.
• Write clean, maintainable, and well-documented code following best practices.
• Develop and integrate with backend APIs (REST/GraphQL) and manage application state effectively (Redux, Context API, or other state management libraries).
• Ensure cross-browser compatibility and mobile responsiveness.
• Participate in code reviews, sprint planning, and agile ceremonies.
• Troubleshoot, debug, and resolve frontend issues in a timely manner.

Qualifications and Experience:

• Bachelor’s degree in Computer Science, Software Engineering, or equivalent experience.
• Strong proficiency in JavaScript (ES6+), React.js, and frontend development.
• Strong proficiency in Spring Boot and Go Lang.
• Familiarity with Azure service bus.
• Experience in building large enterprise applications.
• Experience with HTML5, CSS3, and modern CSS frameworks (Tailwind, Material UI, Bootstrap, etc.).
• Familiarity with state management (Redux, Zustand, Recoil, Context API, etc.).
• Experience integrating with REST APIs and GraphQL.
• Understanding of version control systems (Git/GitHub/GitLab).
• Knowledge of frontend build tools and bundlers (Webpack, Vite, Babel, etc.).
• Strong problem-solving and debugging skills.

Preferred Skills:

• Experience with Next.js or other SSR/SSG frameworks.
• Experience with spring boot and Go.
• Familiarity with TypeScript.
• Experience in testing frameworks (Jest, React Testing Library, Cypress, Playwright).
• Knowledge of performance optimization techniques (lazy loading, code splitting, caching).
• Understanding of CI/CD pipelines and DevOps practices.
• Exposure to design tools (Figma, Adobe XD, Sketch).

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Investment Analyst at Britam

Job Purpose:

Undertaking research across asset classes to inform investment decisions.

Key responsibilities:

• Create financial models to determine fundamental value of prospective listed and unlisted investment opportunities and recommend investment decisions.
• Conducting market research across industries and collect, tabulate and synthesize available market information to support research that will optimize the returns of client funds.
• Perform credit analysis of various debt security issuers and giving fixed income investment recommendations.
• Derive capital market expectations for various asset classes and present recommendations based on Macro Economic research at Investment Committee and Investment strategy meetings.
• Present and support proposed changes in investment targets at security selection meetings, based on intrinsic value derived from financial modelling.
• Support the fund management team in developing, launching and distributing new products and enhancing existing products.
• Prepare and present investment reports to internal and external clients.
• Support Britam Group Investment teams in the region through top-down investment research.

Knowledge, experience and qualifications required:

• Bachelor’s degree in Commerce, Economics, Statistics or related field.
• At least 2 years’ experience in a similar position. 
• Significant progress in a recognized professional investment certification such as CFA or ICIFA.

Read More & Apply

Reinsurance Associate at Britam

Job purpose:

The job holder shall assist in looking after the various reinsurance arrangements including treaty and facultative reinsurance protection for all classes of business written by the company.  

Assist in implementation of the company’s reinsurance programme based on overall company’s objectives and maintain a business relationship with the Company’s underwriting and finance department and with the local, regional and international reinsurance market. 

Key responsibilities:

• Assist Analyse the risks accepted and ensure risks are ceded properly. 
• Assist in ensuring that all acceptances are protected by proper reinsurance arrangement on a back to back basis without any gaps in risks accepted and reinsurance protection availed. 
• Obtain all necessary underwriting information required to place the risk in the local reinsurance market.  
• Assist in arranging proper reinsurance protection as and when required.  
• Place reinsurance directly to the market or through the broker whether on facultative or any other basis depending on the need of the situation. 
• Assist in the administration of the reinsurance program. 
• Ensure timely submission of closing and accounting documents as well as for settlement of premium recovery of claims from reinsurers. 
• Ensure accuracy of reinsurance contract with reference to original terms at which reinsurance is accepted. 
• Maintain efficient communication lines between the company and brokers.  
• Prepare reinsurance underwriting and claims statistics on a regular basis and update the same at periodic intervals as per requirement. 
• Prepare reinsurance payments/recoveries relating reinsurance premium, commissioning and claims. 
• Premium adjustments and returns preparation for approval 
• Preparation of all monthly Reinsurance Reports 
• Assist the underwriting team in managing Reinsurance cards preparation 
• Reinsurance system parameter set up and continuous improvements; 
• Ensure prompt claims recovery  
• Liaise internally with other members of the team to ensure effective and efficient execution of client’s requests 
• Delegated Authority:  As per the approved Delegated Authority Matrix 
• Perform any other duties as may be assigned from time to time 

Knowledge, experience and qualifications required 

• Business related University Degree – insurance, statistics, accounts preferred  
• Professional Insurance qualification, (CII OR IIK) – progress  
• Must have a minimum of 3 years’ experience in the reinsurance field. 
• Knowledge of Reinsurance Treaty, Facultative wording and Reinsurance Slips preparation a must  

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Branch Manager – Naivasha at Britam

Job purpose:

The role holder will be responsible for providing overall leadership to all Financial Advisors in the Branch in delivering set production targets in all lines of business by recruiting unit managers, market identification and deepening, managing performance and productivity of financial advisors in line with cascaded company strategy.

Key responsibilities:

• Quality recruitment, selection and retention of productive Unit Managers and Financial Advisors.
• Sales planning that achieves production targets in Ordinary Life and other lines of business.
• Meeting the set persistency levels of life business and retention targets for other lines of business.
• Performance management and supervision to drive and meet targets across all product lines.
• Provide one-to-one coaching, mentoring and motivation to members of their teams and ensure that they effectively implement strategies and agreed action plans.
• Selling of Life Products and other company products as targets prescribe.
• Conducting trainings on company products, processes, sales and soft skills to achieve results.
• Market segmentation and opening of markets for financial advisors to secure business.
• Relationship management and providing effective customer service to both prospective and existing customers.
• Preparing sales and other management reports as required from time to time.
• Manage the branch office and branch staff as per the company and HR policies and procedures.
• Perform any other duties as may be assigned by the Management.

Knowledge, experience and qualifications required:

• Bachelor’s degree in a Business- related field. 
• Minimum 3 years’ experience in Life Insurance. Branch and Unit Management is an added advantage.
• Relevant professional qualifications in COP. However, certification or proof of study in ACII, AIIK or CIM is an added advantage.
• Business Leader Competencies as outlined below:

Essential Competencies:

• Leading and Supervising: Provides team with a clear direction based on the overall strategy and objectives of the department; motivates and empowers others with a clear sense of purpose. Creates a positive climate that fosters learning and development; acknowledge high potential talent within the team; sets and articulates the vision and values through own personal behavior.
• Persuading and Influencing: Gains clear agreement and commitment from other; promotes the departmental strategy and objectives during team conversations; promotes ideas on behalf of the team and or department; makes a strong personal impact on others; takes care to manage the team’s impression and brand on others.
• Presenting and Communicating Information: Speaks fluently; expresses opinions, information and key points of an argument clearly; responds quickly to the needs of an audience and to their reactions and feedback; projects credibility.
• Adhering to Principles and Values: Upholds ethics and values; demonstrates integrity; encourages team and individual responsibility towards the community and the environment.
• Analyzing: Analyses numerical data and all other sources of information, to break them into component parts, patterns and relationships; probes for further information or greater, understanding of a problem; makes rational judgements from the available information and analysis; demonstrates an understanding of how one issue may be a part of a much larger system.
• Planning and Organizing: Sets clearly defined team objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organizes resources needed to accomplish tasks; manages time effectively and monitors team performance against deadlines and milestones.
• Delivering Results and Meeting Customer Expectations: Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic methodical and orderly way; consistently achieves projects goals.

Read More & Apply

Software Developer Attaché (3 Positions) at Britam

Software Developer Attaché (3 Months Contract) – (25000053)

Job Purpose and Key responsibilities

Job Purpose:

Work within Betalab under the Partnership and Digital department to identify requirements, design and develop solutions (database design, workflows, user/data interfaces, integrations) and offer technical support for Betalab solutions.

Key responsibilities:

• Champion the development of digital solutions by carrying out business analysis, designing end user testing documents, collaborating with internal and external parties to carry out user testing.
• Work with developers to design algorithms and flowcharts.
• Design and development of front-end tier(s), middle tier(s), and /or back-end database tier(s) for business applications.
• Perform the necessary technical design and development functionality to ensure that business application systems can be effectively developed and implemented.  
• Enhance and create user and system documentation as needed.
• Perform data modelling to analyze and specify data structures within an application system.
• Developing database objects and structures for data storage, retrieval and reporting according to specifications.
• Produce clean, efficient code based on specifications.
• Integrate software components and third-party programs.
• Verify and deploy programs and systems.
• Troubleshoot, debug and upgrade existing software.
• Gather and evaluate user feedback.
• Capturing of business applications information needs and mapping of the same to the software and /or database components.
• Research and provide input on design approach, performance and base functionality improvements for various procedures and applications. 
• Generation of ideas to improve efficiency in software and application services offered to the business, and/or generate revenue for business.

Knowledge, experience, and qualifications required:

• Degree in Computer Science or technical-related field from an accredited institution.
• Familiarity with Agile development methodologies.
• Development experience with any modern programming tools/Platforms e.g. .NET, Java, Ruby, PHP.
• Development experience with Spring boot and React or Angular Framework.
• Certified Solution Developer/ Architect e.g. Java, Microsoft is an added advantage.
• Experience in applications development, which includes system customization and report designs.
• Experience with RDMS preferably MS SQL Server, Oracle, MySQL, Sybase, and Informix.

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Case Management Officer at Britam

Case Management Officer 

Job purpose:

To oversee and coordinate all pre-authorization, admission, discharge, and care coordination activities, ensuring quality patient care while managing medical costs and provider relationships effectively.

Key responsibilities:

• Oversee medical case management and pre-authorizations.
• Ensure timely and appropriate approvals for inpatient and outpatient services.
• Collaborate with hospitals, TPAs, and providers to ensure quality care delivery.
• Monitor and track high-cost cases, chronic illnesses, and frequent claimants.
• Offer clinical guidance to underwriters and claims analysts on complex cases.
• Train and mentor staff and ensure process adherence.
• Maintain and update provider tariff lists and treatment protocols.
• Support fraud detection and provider performance reviews.
• Stay updated on industry trends, emerging risks, regulatory changes, and new technologies that could affect underwriting practices.
• Deliver on performance requirements as defined in the departments’ strategy map, balanced scorecard and Personal Scorecard.
• Perform any other duties as may be assigned from time to time

Knowledge, experience and qualifications required:

• Bachelor’s Degree or Diploma in Nursing, Clinical Medicine, or related health field.
• 2-4 years’ experience in medical case management in the insurance sector.
• Strong clinical knowledge and experience managing medical claims or provider relations.
• Excellent communication and decision-making skills.
• Ability to work under pressure and coordinate with multiple stakeholders.
• Experience in customer, market and competitor understanding.
• Knowledge of Insurance regulatory requirements.

Read More & Apply

Branch Manager -Embu at Britam

Job purpose

The role holder will be responsible for providing overall leadership to all Financial Advisors in the branch in delivering set production targets in all lines of business by recruiting unit managers, market identification and deepening, managing performance and productivity of financial advisors in line with cascaded company strategy.

Key Responsibilities:

• Quality recruitment, selection and retention of productive Unit Managers and financial advisors.
• Sales planning that achieves production targets in Ordinary Life and other lines of business.
• Meeting the set persistency levels of life business and retention targets for other lines of business.
• Performance management and supervision to drive and meet targets across all product lines.
• Provide one-to-one coaching, mentoring and motivation to members of their teams and ensure that they effectively implement strategies and agreed action plans.
• Selling of Life Products and other company products as targets prescribe.
• Conducting trainings on company products, processes, sales and soft skills to achieve results.
• Market segmentation and opening of markets for financial advisors to secure business.
• Relationship management and providing effective customer service to both prospective and existing customers.
• Preparing sales and other management reports as required from time to time.
• Manage the branch office and branch staff as per the company and HR policies and procedures
• Perform any other duty assigned by the Management

Knowledge, experience and qualifications required:

• A business-related degree is a minimum requirement.
• Minimum 3 years’ experience in Life Insurance. Branch and Unit Management added advantage.
• Relevant professional qualifications in COP. However, certification or proof of study in ACII, AIIK or CIM will be an added advantage.

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Senior Corporate Sales Executive (Broking) at Britam

Job Purpose:

Drive the growth of brokers business to meet set annual premium targets through managing brokers production channel sales targets. Reporting to the Business Development Manager, the incumbent will drive increase in Britam business by growing and retention of customers.

Key responsibilities:

• Secure new GI business through insurance brokers.
• Retain existing GI business as per set objectives.
• Maintain excellent customer service to insurance brokers and clients.
• Service existing business and resolve customer complaints. 
• Follow up on renewals for general insurance business.
• Forward proposal forms/risk notes to underwriting department.
• Follow up premium collections for GI clients.
• Prepare weekly and daily reports as required. 
• Undertake initial underwriting in accordance with set guidelines to ensure sound acceptance of risk. 
• Respond to customer and client inquiries.
• Follow up on commissions and claims issues emanating from insurance brokers.
• Recruitment of insurance brokers as per set objectives.
• Continuous execution of initiatives and strategies per market to ensure meeting of set objectives and reviewing them where need be. 
• Training of insurance brokers on general insurance products and submitting training schedules to supervisors. 
• Use authorized incentive scheme to bring in new business through training intermediaries on the same and marketing it. 
• Creating strategic partnerships with insurance brokers for maximum business support. 
• Sharing of market intelligence with supervisor.
• Work closely with underwriters and managers and other lines of business to achieve set objectives.
• Perform any other duties as may be assigned from time to time.
• Delegated Authority: As per the approved delegated authority matrix.

Knowledge, experience and qualifications required:

• Bachelors’ degree in a business related field.
• Professional qualification in Insurance (DIP ACII, DIP IIK, ACII, IIK).
• 2 – 4  years relevant experience in the insurance industry.

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Innovations & CVC Specialist (9 Months Fixed Term Contract) at Britam

To design and establish a comprehensive framework enabling the Innovation Lab to transition to a high-impact Corporate Venture Capital (CVC) unit. The consultant will operationalize the end-to-end startup journey, including deal sourcing, screening, acceleration, investment approval, portfolio management, and external capital raising, delivering on the innovation and strategic investment agenda.

The role will also ensure that the CVC model is sustainable, fully embedded in group strategy, and capable of driving measurable commercial and innovation returns beyond the contract period.

Key responsibilities

CVC Operating Framework and Strategy

• Develop and document the end-to-end CVC operating model, including investment thesis, mandates, stage/gate processes, and governance.
• Align CVC strategy with group innovation and commercial goals.
• Integrate ESG and impact-investment principles into the CVC strategy to align with corporate sustainability priorities.

Deal Sourcing and Startup Identification

• Design and implement proactive startup scouting mechanisms (events, partnerships, databases, inbound deal flows).
• Build and maintain a startup pipeline in strategic domains relevant to the group.
• Establish relationships with key innovation hubs, accelerators, and industry associations to expand sourcing reach.

Screening and Due Diligence Process​​​​​​​

• Establish and run multi-stage evaluation, including initial screens, technical and business due diligence, and deep dives.
• Lead preparation of investment memos, including market analysis, impact alignment, financial projections, and risk assessments.
• Implement standardized scoring criteria to ensure consistent and objective investment decisions.

Accelerator/Startup Support​​​​​​​

• Define and deliver frameworks for venture acceleration—tailored support, mentorship, workshops, and networking.
• Co-create founder toolkits and facilitate founder-readiness assessments.
• Track and report on venture performance metrics during acceleration.
• Embed measurable post-acceleration follow-up plans to sustain growth and integration opportunities with the group.

Investment Approval and Capital Deployment​​​​​​​

• Prepare and present cases to the investment committee.
• Manage the governance process around funding approval and closing.
• Support transaction execution, investment documentation, and post-deal onboarding.
• Ensure legal, compliance, and IP protection considerations are fully addressed in all transactions.

Portfolio Management and Value Creation​​​​​​​

• Set up monitoring, reporting and support systems for CVC portfolio startups (KPIs on traction, product, finance, people).
• Coordinate ongoing value-add: commercial pilots, partnerships, introductions, and operational support.
• Identify portfolio needs for follow-on funding or growth capital.
• Create structured exit readiness and liquidity event strategies to maximize portfolio returns.

External Capital Raising​​​​​​​

• Identify and engage with co-investors, VC funds, DFIs, and innovation financing partners.
• Prepare pitch materials, investor documentation, and facilitate due diligence for external funding rounds.
• Position the CVC unit as a credible co-investment partner in regional and global VC ecosystems.

Team Enablement & Knowledge Transfer

• Train internal team on CVC operations, investment best practices, and portfolio support.
• Deliver process manuals, toolkits, and playbooks for ongoing institutionalization.
• Establish clear succession and handover plans to ensure CVC capability continuity post-contract.

Stakeholder Management & Reporting​​​​​​​

• Interface with group executives, business unit sponsors and senior management to ensure CVC alignment.
• Deliver periodic progress updates, impact reports and lessons learned to key stakeholders.
• Create board-level dashboards to visualize CVC performance, portfolio health, and capital deployment status.

Knowledge, experience and qualifications required

• Education: Bachelor’s degree in Business, Finance, Engineering, or related field; advanced degree preferred.
• Experience: 8+ years in venture capital, CVC, startup advisory, or innovation consulting.
• Hands-on operational experience in startup investments, acceleration, and portfolio management.
• Certification: CFA, CAIA, or similar professional credentials desirable.

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Systems Support Analyst – Re-Advertisement at Britam

Systems Support Analyst – Re-Advertisement – (25000016)

Key Responsibilities:

• Configure and/or customize business applications to meet business requirements using various 
  database and software tools.
• Assist in presentations of system functionality to new users and departments. Drives systems 
  adoption by business users.
• Enhance and create user and system documentation as needed.
• Work directly with the IT support personnel and teams to resolve issues identified and escalated during daily operations.
• Perform the necessary technical design and development functionality to ensure that business 
  application systems can be effectively developed and implemented.
• Design and development of front-end tier(s), middle tier(s), and /or back-end database tier(s) for business applications.
• Capturing of business applications information needs and mapping of the same to the software 
  and /or database components.
• Perform data modelling to analyze and specify data structures within an application system.
• Developing database objects and structures for data storage, retrieval and reporting according to specifications.
• Implementing and testing database design and functionality and tuning for performance.
• Research and provide input on design approach, performance and base functionality 
  improvements for various procedures and applications.
• Generation of ideas to improve efficiency in software and application services offered to the 
  business, and/or generate revenue for business.
• Delegated Authority: As per the approved Delegated Authority Matrix.

Qualifications & Experience:

• Degree in Computer Science or a technical-related field.
• 4 – 6 years experience in applications development, which includes system customization, 
  support and report designs.
• 2 years’ experience with RDMS preferably MS SQL Server, Oracle and MySQL.
• Certified in IT. 
• Know data analysis and analytics, Mobile infrastructure, Internet technologies, e-commerce and e-payment technologies.
• Experience in process automation using robotics.
• Previous experience in a financial/insurance institution will be an added advantage. 
• Membership to relevant IT bodies

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Business Analyst at Britam

Business Analyst – (25000040)

Job Purpose:

Work within the Operations function under the guidance of the Head of Operations to identify technical, process, and product requirements, and align them to the business transformation strategy of the organization for implementation. The Business Analyst will focus on analyzing and optimizing claims, client service, and operational processes, while supporting digital initiatives to improve efficiency, reduce costs, and enhance customer satisfaction. The role will also work closely with the Assistant Manager – Claims, product managers, and project teams to implement solutions that address customer complaints, inefficiencies, and operational gaps.

Key responsibilities:

• Liaise with business units (Claims, Underwriting & Client Operations) to capture business requirements and produce clear Requirement Specifications & Use Cases.
• Conduct workshops with stakeholders to validate requirements and secure alignment across business units and management. 
• Analyze claims processes and customer touchpoints to identify inefficiencies, delays, and gaps contributing to complaints or losses.
• Recommend and design process improvements and automation solutions to enhance turnaround times and service quality. 
• Verify and approve design solutions and test cases to ensure business requirements are fully met.
• Consolidate and harmonize business requirements across operations to create synergies and avoid duplication.
• Provide business case input, including financial details, prioritization, and impact analysis for proposed initiatives.
• Support IT and project teams in implementing process and system changes, ensuring compliance with regulatory requirements.
• Conduct high-level analysis of change requests and classify them into products or architecture domains.
• Verify that requirements are testable and generate testing objectives, strategies, plans, and scripts.
• Review vendor test plans and ensure solutions meet business requirements.
• Support User Acceptance Testing (UAT) by reviewing and validating end-user test cases and results.
• Develop standardized documentation for requirements, use cases, test cases, and process improvements.
• Monitor post-implementation performance of solutions to ensure they deliver the intended benefits.

Knowledge, experience, and qualifications required

• Degree in Computer Science or technical-related field from an accredited institution
• Familiarity with Agile development methodologies
• Excellent communication, stakeholder engagement, and report writing skills. 
• Knowledge of business strategy and of business implications of IT/Service solutions roadmaps.
• Strong analytical, problem-solving, and process mapping skills.
• Business analysis skills and Knowledge of the software development and implementation cycle

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Claims & Client Operations Manager at Britam

Claims & Client Operations Manager – (25000042)

Job Purpose:
The Claims and Client Operations Manager is responsible for overseeing and controlling the end-to-end claims process, including design, data entry, vetting, approvals, and payments, while ensuring exceptional client relationship management within the segment. The role is tasked with designing and implementing innovative initiatives to enhance customer satisfaction and retention, participating in departmental product development efforts, and driving claim cost-control measures. This position plays a key role in ensuring operational efficiency, service excellence, and alignment of claims processes with the company’s strategic objectives.

Key responsibilities:

• Responsible for managing BMI claims processes (design, data entry, vetting, approvals & payments). 
• Responsible for client relations management by ensuring quality service & periodic interactions.
  with clients. 
• Designing & implementing innovative initiatives to improve customer satisfaction & retention. 
• Setting up client feedback systems to enable process improvements informed by client inputs/feedback. 
• Coordinate processing and payment of claims , management of service providers and operational process improvements.
• Management of claim processing flows to ensure efficiency and manage case management activities.
• Control and oversee provider recruitment into segment provider panel. 
• Advice on processes improvement through automation of tasks and processes.
• Coordinating management of relationships with clients, intermediaries and service providers.
• Providing leadership and mentorship to the claims team.
• Developing suitable operational procedures to meet strategic objectives of the organization.
• Review documents and pertinent requirements regarding claims.
  Ensure claims made by the clients are complete in form and complies with the documentary requirements of an insurance claim.
• Respond to both internal and external client inquiries concerning claims process, service providers, and the filing/completion of proper forms.
• Prepare claims registers for claims meetings and update the various claims reports.
• Delegated Authority: As per the approved Delegated Authority Matrix.
• Perform any other duties as may be assigned from time to time.

Knowledge, experience and qualifications required:

• Bachelor’s’ degree in Nursing.
• Strong AI and Analytical Skills.
• Professional qualification in Insurance is a must.
• At least 6 years’ experience in insurance claims management three of which should be in a supervisory position.
• Knowledge of insurance regulatory requirements.
• Knowledge of insurance products.

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Claims & Client Operations Manager at Britam

Key responsibilities:

• Responsible for managing BMI claims processes (design, data entry, vetting, approvals & payments). 
• Responsible for client relations management by ensuring quality service & periodic interactions with clients. 
• Designing & implementing innovative initiatives to improve customer satisfaction & retention. 
• Setting up client feedback systems to enable process improvements informed by client inputs/feedback. 
• Coordinate processing and payment of claims , management of service providers and operational process improvements 
• Management of claim processing flows to ensure efficiency and manage case management activities.
• Control and oversee provider recruitment into segment provider panel. 
• Advice on processes improvement through automation of tasks and processes.
• Coordinating management of relationships with clients, intermediaries and service providers.
• Providing leadership and mentorship to the claims team.
• Developing suitable operational procedures to meet strategic objectives of the organization.
• Review documents and pertinent requirements regarding claims.
• Ensure claims made by the clients are complete in form and complies with the documentary requirements of an insurance claim.
• Respond to both internal and external client inquiries concerning claims process, service providers, and the filing/completion of proper forms.
• Prepare claims registers for claims meetings and update the various claims reports.
• Delegated Authority: As per the approved Delegated Authority Matrix.
• Perform any other duties as may be assigned from time to time. 

Knowledge, experience and qualifications required:

• Bachelor’s’ degree in Nursing.
• Strong AI and Analytical Skills 
• Professional qualification in Insurance is a must.
• At least 6 years’ experience in insurance claims management three of which should be in a supervisory position.
• Knowledge of insurance regulatory requirements.
• Knowledge of insurance products.

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Claims & Client Operations Manager at Britam

Key responsibilities:

• Responsible for managing BMI claims processes (design, data entry, vetting, approvals & payments). 
• Responsible for client relations management by ensuring quality service & periodic interactions with clients. 
• Designing & implementing innovative initiatives to improve customer satisfaction & retention. 
• Setting up client feedback systems to enable process improvements informed by client inputs/feedback. 
• Coordinate processing and payment of claims , management of service providers and operational process improvements 
• Management of claim processing flows to ensure efficiency and manage case management activities.
• Control and oversee provider recruitment into segment provider panel. 
• Advice on processes improvement through automation of tasks and processes.
• Coordinating management of relationships with clients, intermediaries and service providers.
• Providing leadership and mentorship to the claims team.
• Developing suitable operational procedures to meet strategic objectives of the organization.
• Review documents and pertinent requirements regarding claims.
• Ensure claims made by the clients are complete in form and complies with the documentary requirements of an insurance claim.
• Respond to both internal and external client inquiries concerning claims process, service providers, and the filing/completion of proper forms.
• Prepare claims registers for claims meetings and update the various claims reports.
• Delegated Authority: As per the approved Delegated Authority Matrix.
• Perform any other duties as may be assigned from time to time. 

Knowledge, experience and qualifications required:

• Bachelor’s’ degree in Nursing.
• Strong AI and Analytical Skills 
• Professional qualification in Insurance is a must.
• At least 6 years’ experience in insurance claims management three of which should be in a supervisory position.
• Knowledge of insurance regulatory requirements.
• Knowledge of insurance products.

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Accounts Assistant at Britam

Job Purpose:

To manage property and facilities finance operations, focusing on tenant billing, receivables, reconciliations, and fund accounting support, while ensuring compliance with Britam Asset Managers’ financial procedures and controls.

Key responsibilities

• Tenant Billing: Raise and manage invoices for rent, service charge, parking, and letting fees.
• Utility Billing: Prepare and process monthly electricity billing.
• Receipting and Reconciliation: Record and reconcile tenant payments.
• Receivables Management: Maintain updated receivables schedules and ensure timely collection.
• Account Statements: Prepare and distribute tenant account statements.
• Process Payments: Process payments for facilities and property-related expenses.
• Fund Accounting Support: Provide assistance to the Fund Accounting team as required.
• Performs any other duties as required

Knowledge, experience and qualifications required

• Certified Public Accountant of Kenya Finalist or equivalent.
• Bachelor of Commerce (Accounting) or its equivalent
• 3-4 years’ experience in busy finance environment preferably in real estate or serviced apartments.

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Business Development Executive (Trust Consultant) – Britam Trust Services  – (2500001Z)

Job Purpose:
The job holder will be responsible for; new business sales and trust fund business retention in the Britam Trust Services distribution channels and target markets assigned to them.

Key responsibilities:

Business Development Responsibilities:

Growth of revenue for Britam Trust Services through various BD initiatives such as:

• Identify new business opportunities on an ongoing basis, in traditional and non-traditional sectors, and subsequently formulate plans for profitable business.
• Grow Distribution Channel – train, grow, support, engage and maintain good business partnerships with various intermediaries and aggregators such as Britam sales network, brokers, independent agents and other business partners ensuring win-win situations that will attract and enhance retention of business.
• New business acquisition – actively participated in organizing market activations, webinars, engagement forums and seminars, prepare and submit proposals, and other activities to generate new business and support in accurate onboarding of new clients.
• Participate in networking initiatives, conduct sales pitches and other activities for leads generation in various capacities including cross selling and collaboration with other business development and relationship teams to get and convert leads for new business.
• Maintaining regular engagements with intermediaries and other business partners through trainings, meetings and other mediums to ensure sustained growth of business.
• Monitoring production figures on a daily, weekly and monthly basis to ensure production is in line with targets and strategic goals.
• Participate in business retention initiatives for organic growth of BTS business.

Product Development Responsibilities:

• Participate in creation and roll out new products, new initiatives for growth of business.
• Participate in development and implementation of structured processes of Britam Trust.
• Regularly liaising with and getting feedback from relationship, BD, CX, branch and retention teams and clients to develop products that leverage the competitive edge.
• Participate in providing insights through market intelligence and periodically reviewing existing products to enhance their quality.
• Participate in reviewing and updating product BTS write-ups & training manuals.
• Implementation and adoption of all risk and compliance policies, procedures and requirements as required in business trust services.

Client Relationship Management Responsibilities:

• Attend meetings and engage intermediaries and clients to maintain good relationships.
• Organizing and conducting regular client & intermediary visits to enhance strong relations and business retention.
• Respond to client queries or complaints urgently to ensure all client satisfaction.
• Offering free trust and estate planning consultations/advisory to increase product knowledge e.g. financial literacy/wellness sessions for employees and potential clients. 
• Preparing and presenting quarterly reports for review by relevant decision makers e.g Trustees and/or Employers through HR department.
• Assist to develop and enhance IT systems, self-service and correspondence IT platforms.
• Assist in training various teams e.g. new staff, customer experience, contact center, BD team and intermediaries on products and work procedures for effective client service. 

Strategy & Marketing Responsibilities:

• Developing attractive sales aids tools (brochures, videos, presentations, write-ups, online ads etc) in collaboration with marketing team to create interest by communicating clients’ needs in an easy to understand & effective manner.
• Participate in implementation and execution of strategic marketing plans.
• Participate in developing rewards and pricing strategies in consultation with the Manager to meet objectives.
• Preparing, in liaison with the Manager BD and Client Relation, periodic reports, pipelines and annual reports showing achievements against targets as well as provide justification for performance variances and areas of improvement.
• Analyzing marketing expenditure and sales revenue financial data and developing effective strategies to attain optimal business costs and sales revenue balance in order to attain company profitability objectives.
• Perform any other duties as may be assigned from time to time.

Knowledge, experience and qualifications required:

• Bachelor’s Degree in Law.
• Society of Trust and Estate Practitioners (STEP) will be an added advantage.
• 3 years’ experience in business development in legal or financial services sector.
• Self-motivated, positive attitude, attention to details, can work under minimal supervision and is performance oriented and customer service orientated.
• Good relationship management, communication, interpersonal and analytical skills.
• Excellent presentation skills to both individuals and large audiences.
• Knowledge of industry regulatory requirements and related pension and insurance products.
• Strong integrity and ability to uphold confidentiality. 

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Systems Support Analyst (1 Year Fixed-Term Contract) Re-Advertisement – (2500002H)

Job Purpose and Key responsibilities

Job Purpose:
To identify business requirements and develop solutions (database design, workflows, user/data interfaces, integrations) and design, development, and 2nd line support of business Applications, ranging from user analysis, design, and development to implementation and maintenance.
Key Responsibilities:

• Configure and/or customize business applications to meet business requirements using various database and software tools.
• Assist in presentations of system functionality to new users and departments. Drives systems adoption by business users.
• Enhance and create user and system documentation as needed.
• Work directly with the IT support personnel and teams to resolve issues identified and escalated during daily operations.
• Perform the necessary technical design and development functionality to ensure that business application systems can be effectively developed and implemented.
• Design and development of front-end tier(s), middle tier(s), and /or back-end database tier(s) for business applications. 
• Capturing of business applications information needs and mapping of the same to the software and /or database components.
• Perform data modelling to analyze and specify data structures within an application system.
• Developing database objects and structures for data storage, retrieval and reporting according to specifications.
• Implementing and testing database design and functionality and tuning for performance. 
• Research and provide input on design approach, performance and base functionality improvements for various procedures and applications. 
• Generation of ideas to improve efficiency in software and application services offered to the business, and/or generate revenue for business.
• Delegated Authority:  As per the approved Delegated Authority Matrix.

Key Performance Measures:
As described in your Personal Scorecard.

Knowledge, experience and qualifications required

• Degree in Computer Science or a technical-related field.
• 4 – 6 years experience in applications development, which includes system customization, support and report designs.
• 2 years’ experience with RDMS preferably MS SQL Server, Oracle and MySQL.
• Certified in IT.
• Know data analysis and analytics, Mobile infrastructure, Internet technologies, e-commerce and e-payment technologies.
• Experience in process automation using robotics.
• Previous experience in a financial/insurance institution will be an added advantage. 
• Membership to relevant IT bodies.

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Talent & Capability Associate at Britam

Job Purpose:

• This role supports the company’s human resource strategy by assisting in talent acquisition, learning & development and performance management. The incumbent will help source and engage potential candidates while contributing to the implementation and evaluation of development programs.
• Key responsibilities include providing administrative and logistical support for talent acquisition efforts, ensuring a positive experience for candidates and hiring managers. The role will also involve assisting the learning and development team with various tasks to support HR functions.
• Additionally, the role holder will provide support to employees and line managers in the performance management process, helping to address system-related inquiries and ensuring smooth operations. This position is an excellent opportunity to gain hands-on experience in HR and contribute to the growth and development of talent within the organization.

Key responsibilities:

• Talent Acquisition
• Responsible for attracting, evaluating, and hiring from a diverse pool of recent graduates and experienced talent.
• Support to analyze and report on recruiting metrics.
• Implement creative recruiting strategies to reach prospective applicants.
• Liaise and maintain relationships with stakeholders (HRBPS & Line Managers) to come up with recruitment & onboarding schedules.
• Ensure a positive candidate experience for all applicants by responding to inquiries from prospective applicants timely and professionally.
• Receive and record job vacancy information from HRBPs.
• Act as a point of contact and build influential candidate relationships during the selection process.
• Utilize and understand recruitment technology systems (i.e. Taleo).
• Support in the implementation and management of HR systems.
• In liaison with the HRBPs provide recruiting support in interviewing, selection processes, offer management, process documentation, compliance management, and status communication with candidates and hiring managers.
• In liaison with the HRBPs, contribute to handling recruiting functions such as interview management, correspondence, background screening processes, pre-employment screening, offer letter preparation, and facilitation of new hires.
• Onboarding
• Implement the onboarding program for all new hires.
• Welcome newly hired employees and ensure a great employee experience throughout the onboarding journey by managing the end-to-end onboarding process.
• Prepare and distribute onboarding welcome gifts.
• Craft and send communication to the business with information about new staff announcements (both in the regions and in country) and internal appointments.
• Schedule and co-ordinate onboarding presentations by liaising with different facilitators in the various departments.
• Serve as the primary point of contact for hiring managers and newly hired employees.
• Acquiring feedback on the onboarding process through the utilization of the  onboarding survey and constant use to improve the onboarding experience.
• Create and launch the onboarding survey and ensure employee and manager  satisfaction.
• Learning and Development
• To support the development and implementation of all aspects of the Organization’s training programs, policies, and objectives to develop and maintain effective employee strength.
• Support in the measurement of the total effectiveness of all learning and development programs.
• Provide proactive tactical support to the Learning Lead and the Head of Talent and Capability.
• Support the Learning Lead in the delivery of the annual training calendar to key stakeholders.
• Organize and Co-ordinate ongoing training and development activities.
• Maintain knowledge of learning and development, instructional design trends and developments, and understands how evolving technologies and trends should impact the design of instruction.
• Performance Management
• Coordinate performance review schedules and communications.
• Support employees and managers with tools and processes.
• Track progress and ensure timely completion of reviews.
• Maintain accurate performance data and generate basic reports.
• Assist in goal-setting, feedback collection, and review logistics.
• Ensure confidentiality and compliance with HR policies.
• Talent Management
• Supports in the implementation of the talent management frameworks including succession management to consistently identify and assess talent by leveraging best practices in approach and delivery.
• Support in reporting Talent Management, its progress and impact to both the business and the HR Team.
• Delegated Authority: As per the approved Delegated Authority Matrix. 

Knowledge, experience and qualifications required:

• Bachelor’s Degree in a Business related field
• Diploma in Human Resource Management and / Certification in CHRP.
• Must be a member of IHRM.
• 3- 5 years’ experience in generalist human resources management, experience in supporting Talent Acquisition, Performance management and Learning and development will an added advantage
• Excellent interpersonal and communication skills.
• Able to work effectively in a multicultural environment.
• Attention to detail, organized, proactive and has the ability to prioritize skills

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Intermediary & Client Service Assistant at Britam

Intermediary & Client Service Assistant – (2500003X)

Job Purpose and Key responsibilities

Job Purpose:

• Provide support to Intermediaries and manage SME Pension Tier II relationships in line with established service standards, ensuring quality and timely service delivery.  Key Responsibilities 
• Provide information and a premium service to Britam Intermediaries, on products and services while delivering high quality service.
• Intermediary Service Relationship support as per assigned Regions.
• Support SME Tier II client portfolio management.
• Follow up on Pension Tier II arrears & support timely receipting and posting of premiums.
• Resolve customer queries and complaints efficiently.
• Support member education initiatives and conduct on-site client visits.
• Process T-Pay requests
• Perform policy audits for Ordinary life policies when requested.
• Processing of claims & benefits under instructions of and in liaison with the Manager, Intermediary Service.
• Investigate and respond to all FA enquiries promptly within Intermediary Service Channel within the set SLA’s
• Escalate complex queries to the appropriate functional area
• Process Intermediary Instructions according to the Delegation of authority matrix within set SLA’s
• Maintain an accurate record of all customer interactions in CRM through walkin clients, phone calls, letters, FAs, emails and other customer interactions.
• Implement credit control policy and ensure that premiums are debited and collected as required.
• Carry out customer and product related document processing.
• Perform any other duties as may be assigned from time to time

Knowledge, experience and qualifications required

• Bachelor’s degree in a business related field (insurance option preferred)
• Progress in Professional qualification in Insurance (ACII, FLMI or AIIK)
• At least 0-2 year’s experience in the insurance industry or business related field
• Experience in customer service

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Corporate Governance Associate – (2500003P) at Britam

Corporate Governance Associate – (2500003P)

Job Purpose:

Reporting to the Legal Manager, Corporate Governance, the purpose of this role is to assist the Legal

Manager, Corporate Governance in the provision of support to the corporate governance segment and

the effective management of governance and board matters.

Key responsibilities

• Support the Legal Manager, Corporate Governance to ensure compliance with Corporate
• Governance, Board charter, Memorandum & Articles of Association, and all Regulations and Legislation
• Liaison with the various regulatory agencies, including but not limited to the Capital Markets Authority, Retirement Benefits Authority & Insurance Regulatory Authority.
• Ensure that Board procedures are followed and reviewed regularly and that the Board complies with the law, rules, regulations, and the Articles. 
• Providing secretarial services to the Board including ensuring that the Board Work Plan is prepared and adhered to, circulating Board papers in advance of meetings, keeping a record of attendance at meetings, and reporting to the Board on the usage of the seal.  
• Ensuring that the Minutes of the Board and the Committees served by the Legal Manger, Corporate Governance are promptly prepared and circulated.
• Manage, collate and prepare all documentation and communications required for general meetings.
• Updating corporate registers and overseeing the audit of the company registers and ownership structures. 
• Maintaining and updating the Board and Committee Charters.
• Support the Legal Manager, Corporate Governance in coordinating the Governance Audit process; changes in relevant legislation and the regulatory environment and taking appropriate action.
• Assist the to ensure compliance and that all annual returns and resolutions are filed as required by the Companies Act in the various jurisdictions. 
• Assist in the maintenance of the statutory registers and other Company records of subsidiaries.
• Manage the service level agreements in relation to the share registrar to ensure satisfactory service and acting on the shareholder’s instructions.
• Assist in managing the service level agreements in relation to the outsourced company secretarial services in the Region.
• Assist in preparing the Annual Group Board & Committees calendar for roll out in the entire Group and assist in the preparation of the meetings.
• Assist the Legal Manager, Corporate Governance to prepare board papers.
• Preparation of minutes and extracting of various approved resolutions.
• Attend to administrative arrangements for the Annual General Meetings and any other shareholder meetings.
• Maintaining and updating the register of Conflicts of Interest
• Provide monthly reports on all Company Secretarial matters.
• Perform any other duties as may be assigned from time to time.

Knowledge, experience and qualifications required

• A Bachelor’s Degree in Law or a related field of study from a recognized university. A postgraduate qualification in Law or business-related field is an added advantage
• An experienced certified/Company Secretary with technical knowledge and experience gained within possibly a listed company of substantial size and operations.
• An advocate of the High Court of Kenya holding a valid practicing certificate with over 3 years post-admission experience
• Experience in regulatory or legal environments and contexts in highly regulated industries.
• Detailed knowledge of Company law and proven corporate governance experience of Board and Committee meetings
• Working experience in a corporate organization for 3-5 years in Company Secretarial functions or roles.

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Bancassurance Regional Relationship Officer at Britam

Job Purpose:

• The role holder will be responsible for leading and managing bank branches’ regional relationships in the domiciled region, implements the specific bank strategies at the regional level to ensure the company achieves its corporate goals in terms of growth, profitability, customer service and the set regional revenue targets. Also, to implement sales plans/actions and identify new partnerships within the region for all lines of business.

Key responsibilities:

• Work closely with the various bank branch staffs and insurance officers in the region to support business acquisition from all lines of businesses (GI, EMC, Life & Pension) and achieve the set targets.
• Analyse regional expectations and provide insights back to the business to deliver competitively on a product offering and or processes.
• Facilitate knowledge sharing and trainings to various bank branches officers and clients in the assigned regions.
• Ensures Britam Products cross-selling takes place in new and existing business across all bank partners in the regions.
• Plans and executes exciting and innovative regional sales tactics.
• Assists with regional implementation and repositioning of new product initiatives and specific bank strategies agreed at the head office levels.
• Adhere to regulatory/ compliance and internal procedures regarding bancassurance businesses.
• Ensure maintenance of a healthy sales pipeline that supports new business on boarding.
• Clearly understands sales targets set, influences, and drives the achievement of Bancassurance sales through optimal regional relationship management.
• Ensure timely preparation of required presentations, sales pitches and product benefits write up in the region.
• Provide quotations as and when required by bancassurance intermediaries within set out time frames.
• Ensure premium payment for all closed sales are within the company’s set credit control policy.
• Acquire and retain profitable businesses in line with acceptable loss ratios and Britam’s risk appetite.
• Perform any other duties as may be allocated from time to time and should be available for deployment to work from any of the six bancassurance demarcated regions in Kenya.
• Relationship building & sales management.
• Builds, maintains, and sustain business relationships with the regional bank partners’ teams, Business development officers, Credit officers, Relationship Managers and Direct Sales teams. 
• Active management of relationships with all bank branch staffs to ensure smooth running of the distribution channels in delivering targets.
• Integrate well with all members of the team into a harmonious unit committed to the team vision and direction within the team (Intra-team).
• Receptive to constructive criticism, feedback and ideas from supervisors, business partners, colleagues.
• Maintain event calendars for all partners within the region to increase team building and synergy.
• Ensure that route maps and call trees are maintained to facilitate regular engagement of officers within the region as shall be set out from time to time.
• Applies knowledge, resources, and experience to resolve problems.
• Ensure relationship building with key customers and service providers within the region.
• Ensure that a record of all partners officers is maintained and regularly updated to include location, telephone number and email address of the respective officers in the region.
• Maintain an activities tracker that ensures that all activities and initiatives are well always tracked.
• Training
• Ensures empowerment trainings on products and processes to our mutual bank partners (Across all lines of businesses) takes place in the regions as and when required.
• Ensures that induction trainings are carried out for all new partner officers within the region on Britam processes and procedures. 
• Ensure that customers are well appraised on the solutions taken up through training, write-ups and after sales follow up for feedback.
• Reporting
• Ensure that stipulated weekly and onthly reports are prepared and shared within the agreed timelines and in the format stipulated.
• Ensure monthly expense reports are prepared and submitted within the stipulated processes and procedures.

Knowledge, experience, and qualifications required:

• Bachelor’s degree in a business-related degree.
• At least 3-5 years’ experience in a similar position.
• Progress on any professional qualification i.e. AIIK.

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