Software Developer Vacancy at CIC Insurance

Care Officer at CIC Insurance

About the Role

Responsible for care facilitation/cost containment and call centre reachability.

Key Responsibilities

Issuance of approval to insured members seeking both inpatient and outpatient care as per policy guidelines.
Monitor cost, average length of stay on inpatient cases.
Issue guidance on Pre-authorized optical, dental and scheduled procedures
Conduct Hospital visits whenever the insured members are hospitalized
Respond to stakeholder inquiries on cases involving medical care management.
Receive and respond to Medical emergency lines and ensure 24-hour coverage
Negotiate for discounts from doctors and hospitals on specific cases and procedures from time to time
Facilitate referrals and medical evacuations when need be.
Monitor benefits utilization and share timely updates to the stakeholders.
Prepare and share timely reports as may be guided.

Who We’re Looking For

Essential Knowledge/Skills and Experience Required:

Diploma in Nursing or Clinical Medicine
Minimum of 2 years of experience in care management, medical claims and Call Centre

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Call Centre Nursing Executive (Contract) at CIC Insurance

About the Role

To provide general customer service in respect to medical business customers.

Key Responsibilities

Receive and respond to Medical Emergency lines and ensure 24-hour coverage of the Call Centre.
Handle phone calls and visitors, as well as resolve customers’ communication through electronic and physical channels.
Issuance of both in and outpatient approvals for admissible requests for insured members.
Communication to stakeholders on management of cases and financial liability through reports.
Provide input for the customer service reports.
Share daily/weekly and monthly reports as may be required from time to time.
Participate in cost management initiatives/strategies that have been put in place by the business.
Handle customer service issues and queries in a timely manner.
Escalate Customer queries to the relevant job role if necessary.
Maintain professional ambience within the office premises.

Who We’re Looking For

Essential Knowledge/Skills and Experience Required:

Diploma in Clinical Medicine/Nursing (KRCHN)
Customer Experience training will be an added advantage.
Minimum of 3 years of experience in busy health environment with 1 year of experience in Medical call centre management unit.

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Community Outreach Officers (Multiple positions) at CIC Insurance

CIC Microinsurance is seeking to recruit Community Outreach Officers to be assigned to our branches in the following areas:

Nanyuki, Bungoma, Naivasha, Machakos, Embu, Bomet, Kisii.

The Community Outreach Officers will play a key role in driving growth of CIC Microinsurance by generating new business, engaging communities and institutions and promoting Microinsurance products within the assigned regions and sectors. The position involves lead generation, relationship management, client education and ensuring efficient service delivery in collaboration with internal teams.

This role offers an attractive performance-based incentive and override commissions.

Key Responsibilities

Lead Generation & Prospecting: Identify and recruit new clients and intermediaries (cooperatives, MFIs, registered groups and bancassurance partners) while reactivating dormant accounts and expanding CIC’s outreach channels.
Client & Partner Engagement: Conduct community sensitization, product presentations, and trainings for clients and intermediaries to drive awareness and product uptake.
Sales Support & Administration: Prepare proposals and quotations, follow up on leads, track sales pipelines, and collaborate with underwriting and customer service teams to ensure smooth client onboarding.
Market Intelligence: Gather and share insights on market trends, customer needs, and competitor activities to support continuous product improvement.
Target Achievement: Consistently achieve individual and team sales targets while upholding CIC’s brand values, customer satisfaction, and policy persistency.

Qualifications

Minimum of a Diploma in a business-related field.
A Bachelor’s degree is desirable.
Professional qualifications in Insurance (COP/ECOP/Diploma in Insurance – AIIK/CII/LOMA) are an added advantage.
Excellent communication, presentation, and interpersonal
Strong negotiation and problem-solving
Proven experience in community engagement, sales, or field mobilization will be an advantage.
Age: 25 years and above.

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Relationship Officer at CIC Insurance

About the Role

Reporting to the Head of Sales – General Business, the Relationship Officer will drive revenue growth by developing and maintaining strong, long-term relationships with agents and brokers, ensuring they receive exceptional service and support. The role focuses on sourcing and retaining profitable business (new and renewal and tender business), deepening intermediary engagement, and promoting CIC’s products and brand while ensuring full regulatory and operational compliance.

Key Responsibilities

Service Delivery Management

Revenue Growth and Relationship Management

Generate revenue from intermediary and client accounts through proactive upselling, cross-selling, and service optimization.
Build and sustain strong, mutually beneficial relationships with agents and brokers by ensuring timely service and an exceptional customer experience.
Source and retain profitable business, ensuring growth in both new and renewal premiums across all assigned channels.

Intermediary Development and Capacity Building

Recruit, train, motivate, and retain a high-performing intermediary network to drive continuous business growth.
Deliver regular product training and market updates to intermediaries, enhancing their effectiveness and product knowledge.
Develop need-based products in collaboration with internal teams to meet the evolving needs of assigned markets and intermediaries.

Operational Support and Service Delivery

Liaise with underwriting, claims, and other internal departments to ensure timely turnaround on requests, queries, and service issues raised by intermediaries.
Ensure accurate and timely preparation and delivery of quotations, proposals, and tenders to clients and intermediaries.
Negotiate and facilitate the development of contracts, including drafting and finalizing contract terms in line with CIC policies.

Market Engagement and Intelligence

Plan and execute market activations, field visits, and targeted sales strategies to drive lead generation and brand visibility.
Conduct consumer education and awareness campaigns within the assigned markets to increase product uptake and customer engagement.
Continuously gather and analyze market intelligence on competitor activities, product trends, and customer preferences to inform strategic decisions.

Compliance, Reporting and Credit Control

Ensure all intermediaries trading with CIC are fully licensed and compliant with IRA regulations and other applicable guidelines.
Enforce credit control policies by actively managing premium collection and following up on outstanding payments.
Prepare timely and accurate reports on new business, lost business, renewals, and pipeline opportunities for performance tracking and strategic planning.

Brand Promotion and Representation

Promote CIC Insurance’s brand and uphold its values in all market and intermediary engagements.
Represent CIC in industry forums, client events, and stakeholder engagements to build trust, visibility, and goodwill.

Foster Collaboration and Teamwork:

Promote a culture of collaboration and synergy by enhancing teamwork across all departments, sales channels, and intermediary engagements.

Generic Duties:

Carry out performance appraisal, coaching and mentoring staff;
Resource allocation, staffing and leave approval;
Participate in planning and budgeting for the department
Participate in various meeting and committees.
Any other duty as may be given by the Head of Sales

Audit, Compliance And Risk Management

Strict adherence to all regulations, statutes, standards, practices and all internal processes and procedures as per the relevant manuals and comply with all relevant external legislation and regulations with regard to Compliance requirements.
Ensure that as a staff you actively contribute to the department/division attaining a “good” rating in both internal and external audit by performing your role to the required standards and adhering to all internal processes and procedures as per relevant manuals, policies and regulations of the Company.
Ensure that all risk management requirements within your remit are addressed and where necessary escalated through the available defined channels

Who We’re Looking For

Essential Knowledge/Skills and Experience Required:

Bachelor’s Degree in a related field
Three (3) years of relevant work experience
Diploma in Insurance is desirable

The application should reach us by close of business on 11^th March, 2026. Please note only short-listed candidates will be contacted. If you do not hear from us by 30^thApril, 2026 consider your application unsuccessful.

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Head of Marketing and Communication at CIC Insurance

About the Role

Are you a visionary marketing and communications leader passionate about building impactful brands across diverse markets? We are a dynamic, multi-country insurance and financial services group with a strong presence in Kenya, Uganda, South Sudan and Malawi and we are looking for an experienced Head of Marketing & Communication to join our management team in the Business Excellence directorate.

As Head of Marketing & Communication reporting to Group Director Business Excellence, you will be responsible for designing and executing a unified marketing and communication strategy that supports strategy execution and business growth, strengthens brand equity, and enhances customer engagement across all our markets. This is a strategic leadership role that requires a balance of high-level planning and hands-on execution.

Key Responsibilities

Champion the development and execution of an integrated marketing and communication strategy aligned to the overall Group strategy, business goals and market dynamics
Oversee the planning, execution, and analysis of marketing communication campaigns across various channels, including digital, social media, print, and events.
Ensure consistent messaging and visual identity across all touch points platforms and countries
Collaborate with internal stakeholders to develop and deliver engaging content for various channels, including websites, blogs, social media, newsletters, and press releases.
Oversee the management and optimization of the company’s digital presence, including website, search engine optimization (SEO), and paid advertising.
Lead the Marketing and Communications function, fostering relationships with internal and external stakeholders including media, influencers, and partners to promote the company’s brand and achievements.
Support country-level marketing communication teams, fostering collaboration and excellence
Utilize data and analytics to measure the performance of marketing and communication initiatives, optimizing strategies to drive continuous improvement.
Manage the marketing and communications budget, ensuring cost-effective allocation of resources to achieve desired results.
Promote a culture of innovation, collaboration, and continuous improvement within the Marketing and Communications function.

GENERIC DUTIES

Carry out performance appraisal, coaching and mentoring to staff
Resource allocation, staffing and leave approval
Participate in planning and budgeting for the department
Participate in various meeting and committees and acting as spokesperson on behalf of the company

Who We’re Looking For

Qualifications

Degree in Marketing, Business, Digital Media, or a related field.
Master’s in related field will be added advantage
Post graduate diploma in Marketing.
Have knowledge and relevant work experience of not less than ten (10) years, with at least five (5) years served in leadership position.

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Pharmacy Manager at CIC Insurance

About the Role

The role holder will be responsible for setting up, expansion and successfully running CIC Pharmacy stores in accordance to the relevant regulations.

Key Responsibilities

Responsible for Pharmacy Expansion

Identification of locations
Acquisition of relevant licenses and approvals ideal for running the pharmacy and ensure timely renewals.
Participate in recruitment and staffing
Products sourcing/procurement

Stakeholder Management/Procurement

Supplier engagement and Contracting-wholesalers and retailers
Ensuring a cordial relationship exist between CIC and all relevant stakeholders-Customers, regulators, suppliers.

Medication Dispensing Guidelines:

Offer leadership and guidance though putting in place policies on drug dispensing, accuracy and appropriateness.
Ensure dispensing of medications is in accordance with legal and ethical guidelines.

Staff Management & Leadership

Recruit, train, and supervise pharmacists, technicians, and support staff
Schedule staff and ensure adequate coverage in each branch
Conduct performance appraisals and mentorship
Enforce professional conduct and workplace discipline

Operations Management

Ensure smooth day-to-day operations across all branches
Standardize procedures (dispensing, stock handling, customer service)
Monitor workflow efficiency and resolve operational issues
Ensure consistent service quality in all branches.

Inventory Management:

Monitoring and managing pharmaceutical inventory to prevent shortages and excess stock.
Ordering and restocking medications as needed.
Conducting regular audits to ensure proper storage and handling of medications.
Annual development of the departmental budgets and efficient utilization of resources.
Debtors management

Health and Wellness Promotion:

Collaboration, coordination and management of wellness initiatives through CIC wellness program and the CDM program through timely drug delivery.

Collaboration with Healthcare Professionals:

Collaborating with service providers to optimize patient care.
Communicating effectively with prescribers to clarify and discuss medication-related issues.
Review and provide technical support on pharmacy prescriptions and such claims.

Customer Service:

Ensuring a positive and welcoming environment for customers across all branches
Addressing customer inquiries and concerns with professionalism and empathy.
Resolving issues related to medication availability, insurance, and prescription refills.

Regulatory & Compliance Oversight

Ensure compliance with pharmacy laws, PPB regulations, and ethical standards
Maintain valid licenses for all branches and staff
Ensure proper documentation and record-keeping
Handle inspections and audits

Business Development & Growth

Identify opportunities for expansion or service improvement
Implement marketing and promotional strategies
Monitor market trends and competitor activity
Improve sales through ethical and patient-cantered practices

Reporting & Communication

Communicate policies and updates to branch managers
Coordinate meetings and performance reviews

Continuing Education:

Staying informed about new drugs, treatments, and healthcare trends.
Participating in continuing education programs to maintain and enhance professional competence.

Audit, Compliance And Risk Management

Strict adherence to all regulations, statutes, standards, practices and all internal processes and procedures as per the relevant manuals and comply with all relevant external legislation and regulations with regard to Compliance requirements.
Ensure that as a staff you actively contribute to the department/division attaining a “good” rating in both internal and external audit by performing your role to the required standards and adhering to all internal processes and procedures as per relevant manuals, policies and regulations of the Company.
Ensure that all risk management requirements are addressed and where necessary escalated through the available defined channel.

Generic Duties

Participate in various meeting and committees.
Any other duties as may be allocated

Who We’re Looking For

Essential Knowledge/Skills and Experience Required:

Bachelor’s Degree in Pharmacy Degree from an institution recognized by the Pharmacy and Poisons Board.

Minimum of 5 years of experience in a similar role.
Registered with the Pharmacy and Poisons Board with a valid practising license.
Ability to work collaboratively in a team-oriented environment.
Relationship Management.
Ability to run a chain of pharmacy stores.
Strategic thinker.
Strong management skills.

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Customer Experience & Solutions Manager at CIC Insurance

About Us

CIC Insurance Group is a leading insurance and financial services organisation with more than five decades of experience helping individuals, families, and organizations achieve financial security.

We have grown into a dynamic Group offering life, general, micro insurance, asset management, and investment solutions, with operations in Kenya, Uganda, South Sudan, and Malawi, and are listed on the Nairobi Securities Exchange.

Our tagline, “We Keep Our Word,” reflects our unwavering commitment to integrity, transparency, and delivering on our promises to our clients, partners, and communities.

CIC Group is passionate about innovation, digital transformation, and inclusive insurance solutions that meet the evolving needs of cooperatives, SMEs, corporates, and individuals. By joining us, you will be part of a team that is shaping the future of financial protection across Africa.

About the Role

Reporting to the Group Head of Customer Experience, the role holder will embed and drive the Customer Experience strategy across the group through an effective Root Cause Analysis, Customer Retention and Effective Complaints management models for increased wallet share and customer stickiness.

Key Responsibilities

Embedding a Customer Centric Culture:

Drive Service Excellence and ensure delivery of outstanding services in Branch Network as well as Head Office Departments by Regularly engaging frontline and back office teams on matters service.
Share best practice, nuggets, and other relevant material with the business, as well as championing service campaigns to drive the right service behavior and enhance customer centricity.
Ensure customer feedback tools and mechanisms are developed, implemented and actively utilized across the business e.g. CRM, Customer Feedback Tools etc.
Proactive action planning to analyze the data and address gaps picked.
Conduct Trainings for all staff and liaise with Learning and Development to deliver suitable quality training on customer experience.

Complaints Management and Service Improvement:

Review and identify process and system gaps through root cause analysis and recommend solutions for improvement. Involve the teams in ensuring remedial action is taken to improve customer experience.
Provide reports to stakeholders on nature of complaints/queries and any trends observed for inclusion in overall change initiatives relating to service.

Team Management, Risk & Compliance:

Develop a high performing team through continuous performance development and coaching.
Discuss and finalize performance management plans and ratings for direct reports, and manage team effectively with regards to administrative matters.
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, internal policies and policy standards.

Who We’re Looking For

Essential Knowledge/Skills and Experience Required:

Bachelor’s Degree in a relevant field
Five (5) years of relevant experience in customer experience, with at least two (2) of experience as team leader in an insurance company

Key Skills and Behavioral Competencies:

Understanding of CRM systems and process improvement initiatives
Stakeholder influence and engagement across all levels
Good analytical, Communication and presentation skills
Computer Literate and proficient in MS Office Suite
Strong Leadership Skills
Strong collaboration and facilitation skills within cross functional teams

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Service Quality Analyst at CIC Insurance

Service Quality Analyst

About the Role

Reporting to the Quality Assurance & Compliance Manager, the Service Quality Analyst will ensure that the quality of customer interactions and experiences meets the company’s standards and objectives. This role focuses on monitoring, analyzing, and improving the quality of customer service and ensuring customer satisfaction. The primary goal is to optimize processes, identify issues, and maintain a high level of service delivery that enhances the overall customer experience.

Key Responsibilities

Monitoring and Evaluation:

Review and assess customer service interactions (e.g., calls, emails, chat) to ensure they meet established standards for quality, compliance, and customer satisfaction.
Track and document performance metrics such as response time, issue resolution time, and customer satisfaction ratings.

Data Analysis and Reporting:

Conduct regular Surveys for CX, and ensure all agreed CX metrics are measured on time.
Compile and analyze quality assurance data to generate performance reports.
Report on customer feedback trends, service issues, and opportunities for improvement.
Use customer satisfaction data (CSAT), Net Promoter Score (NPS), or other customer experience metrics to assess the effectiveness of customer service.

Collaboration and Feedback:

Provide actionable feedback to customer service teams, including call agents, chat representatives, and others involved in customer-facing roles.
Collaborate with team leaders and managers to identify training needs or process improvements based on QA findings.
Conduct quality coaching sessions and training for staff to improve service delivery and performance.

Testing and Validation:

Test new processes, tools, or systems designed to enhance customer experience before they are fully rolled out.
Ensure that customer service initiatives align with customer needs, expectations, and business goals.

Quality Assurance:
Service Quality checks on Complaints Management across the business
Process adherence SLA tracking.
Review quality of Contact Centre agents across all touch points, and ensure adherence to set standards.
Track Leads and ensure they are forwarded to the relevant teams for closure.
Controls
Ensure that all activities and duties are carried out in full compliance with Customer Experience procedures, regulatory requirements, Enterprise-Wide Risk management framework and internal policies and policy standards.
Ensure all controls reports are availed on time and when required.
Ensure timely and other periodic risk reporting through RUniverse

Who We’re Looking For

Essential Knowledge/Skills and Experience Required:

Business related degree from a recognized University
Two (2) years or more work experience in customer experience, with at least one (1) year experience in quality assurance
Adequate CRM Knowledge
Ability to assess large volumes of customer data, identify trends, and translate findings into actionable insights.
Excellent analytical skills to enable resolution of unstructured and complex problems.
Good understanding of Operational Risk Management
Familiarity with customer service technologies (e.g., CRM systems, helpdesk software) and data analysis tools (e.g., Excel, data visualization tools)
Proficient in Ms Office Suite

Key Skills and Behavioral Competencies:

Strong verbal and written communication skills to convey feedback effectively to team members and leadership.
level of attention to detail when reviewing customer interactions and performance metrics.
Ability to identify problems and root causes within the customer experience and propose solutions.
Customer-Centric Mindset

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Senior UI/UX Designer at CIC Insurance

About the Role

Reporting to the Software Engineering Manager within the Digital and Innovation Department, the Senior UI/UX Designer will be pivotal in crafting superior customer-centric user experiences solutions across our digital platforms. The successful candidate will spearhead the design of our digital channels and user experiences across products and platforms. This is a strategic and hands-on leadership role ideal for someone who is not only highly creative and detail-oriented but also capable of translating business needs into intuitive, user-centric designs and interfaces. The candidate will be responsible for establishing and scaling the design practice within the organization, setting standards, processes, and strategies that will guide brand and product design initiatives company-wide.

Key Responsibilities

Collaborate with product managers, stakeholders, and engineers to understand business requirements and translate them into intuitive wireframes, low-fidelity prototypes, and high-fidelity mock-ups.
Lead and execute end-to-end design processes, from discovery and user research to final delivery.
Define and implement a scalable design system and style guide to ensure consistency across products and platforms.
Own the visual and interaction design of key digital channels including web, mobile, and internal platforms.
Use tools like Figma to develop design concepts, flows, and prototypes with pixel-perfect accuracy.
Develop and evolve the organization’s design methodology, processes, and best practices.
Establish and grow a design department from the ground up, including recruitment, mentorship, and training of new designers.
Champion brand consistency, accessibility, and innovation across all design touchpoints.
Conduct user testing and feedback loops to iterate and improve designs.
Partner with marketing, development, and leadership teams to align product and brand goals.

Who We’re Looking For

Essential Knowledge/Skills and Experience Required:

Bachelor’s Degree in Design, Human-Computer Interaction (HCI), Visual Arts, Computer Science, or a related field.
Minimum of 5 years of experience in UI/UX design, creative direction, or product design, ideally in a digital-first or SaaS environment.

Skills & Knowledge Required:

Strong portfolio showcasing a range of wireframes, user flows, mock-ups, and final UI designs across web and mobile platforms.
Expert-level proficiency in Figma and familiarity with tools like Adobe XD, Sketch, Illustrator, or Photoshop.
Strong understanding of design systems, accessibility standards, and user-centered design principles.
Experience defining and following design processes (e.g., Double Diamond, Design Thinking, Agile UX).
Ability to transform ambiguous problems into clear, actionable design solutions.
Demonstrated experience building and scaling a design function or team is highly desirable.
Excellent communication and presentation skills — able to articulate design decisions to non-design stakeholders.
A passion for design, innovation, and continuous improvement

Preferred/Bonus Skills –

Background in branding or marketing design in addition to product UX/UI.
Experience working in agile environments or cross-functional teams.
Familiarity with motion design, animation tools, or prototyping platforms like Framer or Principle.
Exposure to tools for remote collaboration and design feedback (e.g., Miro, Zeplin, Abstract).

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Bancassurance Sales officers – Retail sales (Multiple Posts) at CIC Insurance Group

About Us

CIC Insurance Group is a leading insurance and financial services organisation with more than five decades of experience helping individuals, families, and organizations achieve financial security.

Our tagline, “We Keep Our Word,” reflects our unwavering commitment to integrity, transparency, and delivering on our promises to our clients, partners, and communities.

We are seeking to recruit Bancassurance Sales Officers to be assigned to our partners (Banks) in the selected Towns across the country.

Nairobi, Kangemi, Ngong, Mombasa Road, Kiserian, Upper Hill, Kajiado, Lavington, Iten, Lodwar, Maralal, Kibwezi, Ruaka, Kangema, Kimana, Chogoria, Kapenguria, Rumuruti, Kilgoris, Garissa, Marsabit, Marimanti, Kenol, Wote, Kitui, Naromoru, Mpeketoni, Lamu, Litein, Narok, Naivasha, Olkalau, Engineer, Nyahururu, Kitale, Eldamaravine, Kabarnet, Molo, Kisumu, Eldoret, Mombasa, Nakuru, Meru, Maua, Laare, Nyeri, Murang’a, Siakago, Embu.

This role offers an attractive performance-based retainer, Incentives and commissions.

The key responsibilities will include:

Generating new retail Life Business from the allocated market.
Educate new and existing clients on retail Life products.
Liaising with the various departments to ensure timely service delivery to the clients.
Providing timely and accurate quotations within the turnaround times
Gathering market intelligence to ensure updated product range;
Follow up to ensure persistency is at the acceptable rate; and
Promoting CIC brand.

Qualifications

Minimum of a Diploma in a business-related course.
A Bachelor’s degree is desirable
Relevant professional qualifications in Insurance – COP/ECOP/
Diploma in Insurance (AIIK/CII)/LOMA is an added advantage.
Excellent communication and presentation skills
Good negotiation skills and Problem-solving skills
Excellent customer care skills
Age- 25 years and above

How to Apply;

Interested candidates are encouraged to send their applications and updated CVs to channelsrecruitment@cic.co.ke stating the Job Title (Bancassurance Sales Officer) and Desired Town from the above list, for Nairobi mention your estate on the subject heading e.g. Sales Officer Eldoret or Nairobi Githurai.

Deadline; 30th March 2026.

Sacco Assurance Sales officers – Retail sales (Multiple Posts) at CIC Insurance Group

About Us

CIC Insurance Group is a leading insurance and financial services organisation with more than five decades of experience helping individuals, families, and organizations achieve financial security.

Our tagline, “We Keep Our Word,” reflects our unwavering commitment to integrity, transparency, and delivering on our promises to our clients, partners, and communities.

We are seeking to recruit Sacco Assurance Sales Officers to be assigned to our partners in the selected Towns across the country.

NAIROBI, ITEN, LODWAR, MARALAAL, KAPENGURIA, RUMURUTI, KILGORIS, GARISSA, MARSABIT, MARIMANTI, ISIOLO, MBITA, MPEKETONI, LAMU, LITEIN, NAROK, NAIVASHA, OLKALAU, NYAHURURU, KITALE, KAPENGURIA, ELDAMARAVINE, KABARNET, MOLO, KISUMU, ELDORET, MOMBASA, NAKURU, MERU, MAUA, LAARE, NYERI, MURANGA, SIAKAGO, EMBU.

This role offers an attractive performance-based retainer, Incentives and commissions.

The key responsibilities will include:

Generating new retail Life Business from the allocated market.
Educate new and existing clients on retail Life products.
Liaising with the various departments to ensure timely service delivery to the clients.
Providing timely and accurate quotations within the turnaround times
Gathering market intelligence to ensure updated product range;
Follow up to ensure persistency is at the acceptable rate; and
Promoting CIC brand.

Qualifications

Minimum of a Diploma in a business-related course.
A Bachelor’s degree is desirable
Relevant professional qualifications in Insurance – COP/ECOP/
Diploma in Insurance (AIIK/CII)/LOMA is an added advantage.
Excellent communication and presentation skills
Good negotiation skills and Problem-solving skills
Excellent customer care skills
Age- 25 years and above

How to Apply;

Interested candidates are encouraged to send their applications and updated CVs to channelsrecruitment@cic.co.ke stating the Job Title (Sacco Assurance Sales officers) and Desired Town from the above list on the subject heading e.g. Sales Officer Nairobi.

Deadline; 30th March 2026.

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Accountant – Microinsurance at CIC Insurance

About the Role

Reporting to the Finance Manager, the Accountant will assist to ensure accurate recording, reconciliation, and reporting of all microinsurance financial transactions. The role supports regulatory compliance, strong internal controls, and timely financial reporting. It safeguards financial integrity through effective management of premiums, claims, commissions, and partner accounts.

Key Responsibilities

Financial Transaction Processing

Reconcile and post all microinsurance transactions including premiums, claims, commissions, and refunds in the ERP system.
Ensure proper classification, coding, and documentation of all transactions to the correct GL accounts and cost centres.
Maintain accuracy and completeness of financial records.

Payments Approval

Initiate, Review and approve claims, intermediary commissions, and supplier payments within agreed SLAs.
Ensure payments comply with internal controls, contractual terms, and regulatory requirements.

Financial Reporting & Reconciliations

Assist in the preparation of monthly management accounts, financial reports, and expense analysis.
Perform general ledger reconciliations and resolve discrepancies.
Conduct intercompany reconciliations, refunds processing, and obtain sign-offs.
Provide financial schedules and analysis to support decision-making.
Creditors and debtors’ reconciliations.
Review of quarterly reinsurance accounts.

Audit Support

Prepare audit schedules and supporting documentation for internal and external audits.
Respond to audit queries and implement audit recommendations.

Taxation & Statutory Compliance

Assist in providing schedules for payment of statutory taxes including WHT, VAT, and levies.
Assist in preparation and submission of statutory returns to regulatory bodies (e.g., KRA, IRA).
Ensure compliance with applicable financial regulations and accounting standards.

Budget & Forecast Support

Assist in preparation of annual budgets and periodic financial forecasts.
Assist in tracking budget variances and provide analytical reports to management

Who We’re Looking For

Essential Knowledge/Skills and Experience Required:

Bachelor’s Degree in Accounting, Finance, or related field.
Currently pursuing CPA (K), ACCA, or an equivalent professional accounting qualification (required)
Minimum 1–3 years’ relevant accounting experience, preferably within insurance.
Experience handling reconciliations, statutory compliance, and financial reporting.
Familiarity with ERP systems and strong Excel skills

Key Competencies:

Strong analytical and reconciliation skills.
High attention to detail and accuracy.
Knowledge of insurance accounting and regulatory requirements.
Strong understanding of tax and statutory compliance.
Good communication and stakeholder management skills.
Ability to work within tight deadlines and maintain internal controls.
Strategic mindset with the ability to understand and respond to microinsurance business needs.

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Senior Relationship Manager at CIC Insurance

About the Role:

Reporting to the Director, Branch & Distribution, the Senior Relationship Manager will be responsible for generating revenues by effectively marketing, building and maintaining relationships in Tier 1 banks.

Key Responsibilities

Service Delivery Management

Drive profitable business and growth for the company across all lines of business
Preparation of revenue and expense budgets for the channel
Analyse market trends, customer needs and competitor offering to identify new opportunities, develop new products or improve existing products.
Prepare regular and periodic reports to management that provide the overall strategic performance of the business
Build and maintain strategic alliances for business growth with intermediaries and industry stakeholders
Debt collection: adherence to the company credit control policy and facilitate reconciliation of accounts
Develop and negotiate quotations and tender documents preparation and delivery to clients/ intermediaries
Corporate Account management: Facilitate, negotiate and coordinate renewal of key client accounts within the department
Product trainings to bank intermediaries.
Recruit, train, motivate and retain strategic alliances for business growth with intermediaries and industry stakeholders
Constantly updating clients on new and existing products
Design and develop need-based products for various intermediaries

Staff Management

Train and mentor Bancassurance relationship officers
Performance appraisals for the team
Champion continuous improvement amongst the team
Ensure team members have adequate, functional tools for execution of their duties
Attract, and retain talent base

Audit, Compliance and Risk Management

Strict adherence to all regulations, statutes, standards, practices and all internal processes and procedures as per the relevant manuals and comply with all relevant external legislation and regulations with regard to Compliance requirements.
Ensure that as a staff you actively contribute to the department/division attaining a “good” rating in both internal and external audit by performing your role to the required standards and adhering to all internal processes and procedures as per relevant manuals, policies and regulations of the Company.
Ensure that all risk management requirements within your remit are addressed and where necessary escalated through the available defined channels.

Qualifications

Bachelor’s degree in a related field
Minimum of 5 years of relevant experience.

If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, strictly apply clearly indicating the position being applied for.

The application should reach us by close of business on 2^nd March, 2026. Please note only short-listed candidates will be contacted. If you do not hear from us by 31^stMarch, 2026 consider your application unsuccessful.

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Relationship Manager at CIC Insurance

About the Role:

Reporting to the Director, Branch & Distribution, the Relationship Manager will be responsible for generating revenues by effectively marketing, building and maintaining relationships in Tier 2 & Tier 3 banks.

Key Responsibilities

Service Delivery Management

Establishing and maintaining bank relationships.
Generate and build revenues through banks
Timely service delivery to clients through liaison with various departments within the organization.
Achieve monthly renewal target of 85%
Attend and participate in the various key activities in the department
Ensure compliance of the credit control policy through debt collection
Providing timely and accurate quotations within the turnaround times.
Train and mentor Bancassurance officers
To attend to relevant trainings as scheduled by the company and look for other training opportunities.
To attend to customer queries and complaints.
Ensure all partners have current executed SLAs
Preparation of revenue and expense budgets.
Prepare analysis reports on production, growth trends, retention etc
Coordinate, support and implement regional activities to enhance collaboration & partnerships between CIC Group and partners
Liaising with service providers to ensure timely customer service
Product trainings to bank intermediaries.
Gathering market intelligence that will help in developing, improving and tailor making products & services.
Submit timely and accurate reports within the set timelines
Constantly updating intermediaries on company processes and procedures
Promoting CIC brand

Staff Management

Attract, and retain talent base
Train and mentor Bancassurance relationship officers
Performance appraisals for the team
Champion continuous improvement amongst the team
Ensure team members have adequate, functional tools for execution of their duties

Audit, Compliance and Risk Management

Strict adherence to all regulations, statutes, standards, practices and all internal processes and procedures as per the relevant manuals and comply with all relevant external legislation and regulations with regard to Compliance requirements.
Ensure that as a staff you actively contribute to the department/division attaining a “good” rating in both internal and external audit by performing your role to the required standards and adhering to all internal processes and procedures as per relevant manuals, policies and regulations of the Company.
Ensure that all risk management requirements within your remit are addressed and where necessary escalated through the available defined channels

Who We’re Looking For

Qualifications

Bachelor’s degree in a related field
3 to 4 years of relevant experience.

If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, strictly apply clearly indicating the position being applied for.

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Assistant Risk Analyst at CIC Insurance

About the Role

Reporting to the Assistant Manager Enterprise Risk and Data Protection Officer, the Assistant Risk Analyst will be responsible for risk identification, analysis, assessment and designing controls/mitigation for risk within the company and recording them to facilitate transparency and accuracy in decision making.

Key Responsibilities

Coordinating risk champions in risk identification and analysis.
Assessment of risk positions and exposures for all CIC Group entities as well as actions taken to manage these risks.
Monitor the progress of risk mitigation activities.
Preparation of action tracking plans on risks and controls and monitoring agreed actions to closure.
Maintenance of risk and incidence logs as well as monitoring of emerging risks.
Monitor the residual risk within the set control.
Coordinate risk champions in risk identification and analysis.
Review files and capture information during risk audits.
Collect and analyses data for risk assessment, monitoring and compliance.
Monitoring and evaluating KRIs across CIC Group in order to detect early warning signs of potential risk exposures.
Analysis of trends and patterns and developing rules and strategies to improve the efficiency of risk identification and assessment
Preparation and/or regular update of the risk framework, risk registers, risk appetite statements and risk tolerance statements for each of the CIC Group entities.

Who We’re Looking For

Essential Knowledge/Skills and Experience Required:

Bachelor’s degree from a recognized university
Certification in either of the following; CISA/ CISM/ CRM/ Progress in CPA is an added advantage.
Minimum of 1 (one) year of relevant experience.

The application should reach us by close of business on 13^th February, 2026. Please note only short-listed candidates will be contacted. If you do not hear from us by 28^thFebruary, 2026 consider your application unsuccessful.

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Strategy Analyst at CIC Insurance

About the Role

Reporting to the Group Head of Strategy & Sustainability, the Strategy Analyst will play a critical role in reviewing and monitoring the implementation of the Corporate Strategic Plan by analyzing market trends, business operations, and performance data, working closely with leadership to identify opportunities for growth, efficiency, and competitive advantage, while ensuring timely, efficient, and effective dissemination of information on the Group’s performance to relevant stakeholders.

Key Responsibilities

Conduct market research to understand customer needs, competitor strategies, and industry trends.
Analyze data from various sources (internal & external) to identify trends, patterns, and opportunities for growth or improvement.
Identify and analyze complex business problems and propose solutions.
Communicate findings and recommendations to various stakeholders, including leadership teams.
Facilitate the development of the corporate strategic plan and annual reviews
Facilitate tactical plans formulation & review- to ensure formulation & monitoring of the business/departmental tactical plans and gauge their effectiveness in guiding the Group to achieve its strategic objectives/ Corporate Strategic Plan – quarterly & biannually
Ensure alignment of the tactical plans to the Group strategic goals and initiatives
Support collection of data for annual Integrated and Sustainability reporting
In collaboration with Strategic Business Units, list key strategic organizations and influencers with the objective of tracking their activities and explore partnership opportunities that are beneficial to the Group.

Essential Knowledge/Skills and Experience Required:

A bachelor’s degree in business related course, Economics, Statistics, Mathematics or Actuarial Science
Minimum of 4 years working experience in Research and analysis.
Additional qualification in research will be an added advantage.
Working experience in Insurance / Financial Services will be added advantage.

Desirable knowledge/skills and Experience Required:

Professional Accounting/ analytics qualification will be added advantage

Key Competencies

Excellent report writing, verbal, & presentation skills.
Good analytical and communication skills
Ability to forge working relationships and network in the industry
A good knowledge of the financial sector, insurance services, capital markets, key relevant stakeholder organizations, for example the regulators (IRA, CMA, RBA) and major industry bodies.

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Branch Manager – Naivasha at CIC Insurance

About the Role

To drive revenue growth in the targeted business, enhance visibility and presence in the region, and create strong stakeholder value by overseeing efficient resource utilization and maintaining a customer-centric focus across the region.

Key Responsibilities

Management of Intermediary relationships (broker, banks & independent agents), clients to deliver targeted premium outputs across all subsidiaries.
Provide leadership and support to the staff, sales and marketing team by driving the implementation of the corporate strategy, through training and motivation to achieve the organizational objectives

Organize and represent the company in all relevant forums e.g. cooperative societies AGMs, leaders’ meetings and seminars as they conduct Business promotions in liaison with PR staff
Pipeline business management, quotation processing and transmitting them to the intermediaries & clients within set TATs.
Enforcing of credit control compliance and debt management standard.

Draw up and operationalize SLAs with intermediaries for differentiated service delivery and resolve all customer complaints/inquiries promptly and professionally.
Adhere to inter-departmental service level standards in liaison with business leaders across all Group subsidiaries and support the daily branch operations, including sales processing, policy issuance, and claims handling.
Renewal follow-up to achieve the renewal retention ratios

Champion cross selling for corporate, retail business and support Opening up new markets and distribution channels including local check offs for Ordinary Life
Identify and facilitate Branch staff Resourcing requirements including recruitment, appraisal, career development, succession and resource planning, in liaison with the People and culture department
Coordinate all intermediary activities as they Monitor and provide market intelligence to help to identify potential for both business acquisition and strategic planning
Recruit, train, and manage a high-performing sales team as well as grow their intermediary portfolio.
Ensure compliance with all regulatory requirements.

Generic Duties

Carry out performance appraisal, coaching and mentoring staff;
Participate in planning and budgeting for the department.

Who We’re Looking For

Qualifications

Bachelor’s Degree in a relevant field
Relevant Professional Qualification
Minimum of six (6) years’ relevant experience in a similar position, two (2) of which at supervisory level.

Key Competencies

Customer focussed and have strong business acumen
Strong leadership skills to drive business performance
Effective collaborator with excellent communication skills.
Organized, detail-oriented, and able to work under tight timelines.
Committed to professional growth and continuous learning.
Effective stakeholder management and conflict management

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Branch Manager – Mombasa at CIC Insurance

About the Role

Key Responsibilities

Management of Intermediary relationships (broker, banks & independent agents), clients to deliver targeted premium outputs across all subsidiaries.
Provide leadership and support to the staff, sales and marketing team by driving the implementation of the corporate strategy, through training and motivation to achieve the organizational objectives
Organize and represent the company in all relevant forums e.g. cooperative societies AGMs, leaders’ meetings and seminars as they conduct Business promotions in liaison with PR staff
Pipeline business management, quotation processing and transmitting them to the intermediaries & clients within set TATs.
Enforcing of credit control compliance and debt management standard.
Draw up and operationalize SLAs with intermediaries for differentiated service delivery and resolve all customer complaints/inquiries promptly and professionally.
Adhere to inter-departmental service level standards in liaison with business leaders across all Group subsidiaries and support the daily branch operations, including sales processing, policy issuance, and claims handling.
Renewal follow-up to achieve the renewal retention ratios
Champion cross selling for corporate, retail business and support Opening up new markets and distribution channels including local check offs for Ordinary Life
Identify and facilitate Branch staff Resourcing requirements including recruitment, appraisal, career development, succession and resource planning, in liaison with the People and culture department
Coordinate all intermediary activities as they Monitor and provide market intelligence to help to identify potential for both business acquisition and strategic planning
Recruit, train, and manage a high-performing sales team as well as grow their intermediary portfolio.
Ensure compliance with all regulatory requirements.

Generic Duties

Carry out performance appraisal, coaching and mentoring staff;
Participate in planning and budgeting for the department.

Who We’re Looking For

Qualifications

Bachelor’s Degree in a relevant field
Relevant Professional Qualification
Minimum of six (6) years’ relevant experience in a similar position, two (2) of which at supervisory level.

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Finance Assistant – Kitengela at CIC Insurance

About the Role

Reporting to the Branch Manager the role holder with be responsible for Branch credit reports, debtor’s reconciliation, receipting, banking, and petty cash management.

Key Responsibilities

Participate in implementation of the company’s credit control policy;
Sending monthly commission and debtor’s statements and resolve incoming queries on outstanding accounts from intermediaries;
Apply reminders on account to ensure debts are paid in a timely manner and full follow through by relevant intermediaries;
Referring of uncollected debts to debt collection agencies, managing legal action and reference to the Credit Reference Bureau (CRB);
Drive collection of premium debited on a monthly basis;
Tracing and pursuing long outstanding debtors and where possible, assess capacity to settle debts;
Follow up bounced cheques and contacts the clients for replacements as and when it arises and provides a monthly report;
Check remittances (RTGS, EFT, IPFs) and facilitate receipting within 24 hours and monitor daily receipting and banking of all premiums received;
Visit and call intermediaries for follow up on collections and reconciliations to provide a weekly report.

Qualifications

Bachelor’s degree in Accounting, Finance, or related field.
Progress in CPA, ACCA, or equivalent certification required.
1 – 2 years of experience in accounting.

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Assistant Accountant at CIC Insurance

About the Role

This role provides essential support to the organization’s financial operations, reporting, and compliance functions. The position is primarily responsible for assisting with month-end processes, reconciliations, and day-to-day transactional accounting activities to ensure accuracy, efficiency, and compliance to internal controls.

Key Responsibilities

Assist to prepare and circulate weekly cash flow forecasts to assist in managing the company’s liquidity needs.
Process end month journal vouchers in a timely and accurate manner to support accurate financial reporting.
Support the preparation of investments related financial reports for the group and collective investment funds.
Assist in the preparation of monthly and annual financial statements including schedules and disclosures.
Monitor and reconcile expense and investment ledgers regularly to identify, Investigate, and resolve discrepancies, and ensure completeness and accuracy of financial information.
Ensure adherence to accounting standards, internal controls, and regulatory requirements in all accounting processes
Support internal and external audits by providing accurate schedules and documentation for Unit Trust funds and CIC Asset management, addressing audit queries promptly.
Perform other duties as assigned.

Who We’re Looking For

Qualifications

Bachelor’s degree in Accounting, Finance, or related field.
Progress in CPA, ACCA, or equivalent certification required.
1-2 years of experience in accounting.
Proficiency in accounting software and microsoft Excel.

Key Competencies

Strong attention to detail and analytical skills.
Excellent organizational and time-management skills.
Strong problem -solving, collaborative and communication abilities.
Self-starter: Demonstrates initiative and the ability to work with minimal supervision

The application should reach us by close of business on 2^nd February, 2026. Please note only short-listed candidates will be contacted. If you do not hear from us by 28^thFebruary, 2026 consider your application unsuccessful.

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Assistant Manager- Policy Administration at CIC Insurance

About the Role

Reporting to the Policy Administration and Servicing Manager, the role holder will be responsible for accurate premium allocation to client policies, effective management of the policy loans and unit-linked portfolios, administration of interest rates for savings-linked products, and conducting comprehensive premium analysis to support financial integrity and client satisfaction.

Key Responsibilities

Supervise and train premium administration team to ensure quality output;
Maintain and engage direct debit (bank) and money partners to ensure smooth resolution of premium administration concerns;
Supervise timely launch, collection and stoppages for direct debits;
Supervise allocation and posting of check-off receipts based on submitted by products within SLA timelines;
Supervise accurate loan posting and process/authorise interest rates for policy loans on endowment products;
Process investment contributions received for the unit linked product to fund Manager and update unit price in liaison with claims and finance;
Monitor and track expected versus received premium analysis;
Train supervise and authorise processed refunds to reduce unknown, unposted and unprocessed suspense amounts;
Coordinate and supervise quality of responses to customers and intermediary’s enquiries and complaints with regards to premium administration issues;
Supervise and train on m-pesa matching to policies;
Conduct premium reconciliation on policies due for lapse and/or maturity;
Timely matching of m-pesa unmatched premiums across all individual life paybills;
Intitiate M-pesa Reversals for wrongly received premiums on Paybill platform.
Provide Regular reports and insights to management on Premium analysis, Suspense performance, Direct Debit Performance, Loan analysis, m-pesa performance and Unit linked performance.

Who We’re Looking For

Essential Knowledge/Skills and Experience Required:

Bachelor’s degree in the relevant field.
Technical competence in insurance or finance AKII/ACII/LOMAALMI/CPA/ACAA
Minimum of four (4) years’ relevant experience.

Desirable knowledge/skills and Experience Required:

Understanding of the working environment /competitors
Basic knowledge of regulations: IRA, Consumer Protection, UFAA, AML-CFT

Key Competencies

Excellent communication and presentation skills
Problem solving skills
Excellent interpersonal skills
Good negotiation skills
Good analytical skills

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Fraud Management Officer at CIC Insurance

About the Role:

Reporting to the Assistant Manager Fraud Prevention and Investigation, the role holder will conduct objective, fair, thorough, unbiased, and timely digital forensic investigations into allegations of fraud, waste, abuse, or other misconduct committed against the company. The role involves the collection, preservation, analysis, and presentation of digital evidence in support of internal investigations and potential prosecution of technology-related malpractices. The incumbent ensures evidentiary integrity, supports enforcement actions, and contributes to the prevention and deterrence of fraud through forensic readiness and technical expertise.

Key Responsibilities

Digital Forensic Investigations

Identify, acquire, preserve, and analyze digital evidence from various sources including computers, mobile devices, email servers, databases, and cloud systems.
Recover, reconstruct, and interpret deleted, encrypted, or damaged data relevant to fraud or misconduct cases.
Conduct forensic imaging and maintain a strict chain of custody for all evidence collected.
Utilize forensic software and tools to examine data and uncover relevant information for ongoing investigations.
Prepare comprehensive forensic reports and technical exhibits to support internal investigations, disciplinary hearings, or legal proceedings.
Provide expert testimony or witness statements in disciplinary or court proceedings where required.
Provide expert testimony or witness statements in disciplinary or court proceedings where required.

Fraud Detection and Investigation

Collaborate with fraud investigators, internal audit, risk management, and legal teams in identifying digital trails of fraudulent activity.
Conduct forensic reviews on systems implicated in cases of data manipulation, unauthorized access, or cyber-enabled fraud.
Conduct digital fraud risk assessment to give reasonable assurance on the integrity of company systems
Support proactive detection of fraud trends by analyzing digital evidence patterns, anomalies, and emerging fraud schemes.
Provide technical expertise in designing fraud prevention controls and enhancing systems security posture.

Incidence Response and Evidence Management

Support incident response efforts involving data breaches, cyberattacks, or insider threats.
Develop and maintain procedures for evidence handling, documentation, and storage in compliance with legal and regulatory requirements.
Ensure proper chain-of-custody protocols, data integrity and data protection principles are adhered to during all investigations and handling of digital evidence.
Maintain readiness of forensic tools, software licenses, and secure forensic lab environments.

Forensic Readiness and Continuous Improvement

Develop and implement digital forensics policies, standard operating procedures (SOPs), and guidelines.
Keep abreast of emerging technologies, forensic methodologies, and legal developments impacting digital evidence management.
Conduct training and awareness programs for investigators and staff on evidence preservation and reporting procedures.
Participate in fraud risk assessments and recommend control improvements based on forensic findings.
Document all findings and prepare reports that will be used both internally and during prosecutions.
Prioritize follow-up on control enhancement recommendations after closure of an assignment.
Prepare investigation findings report for internal use and support law enforcement agencies in prosecutions where necessary.
Performs other duties to support the operational function of the Investigation Unit as determined by the Head of Investigations or Designate.
Attend Court as a witness in support of such evidence.

Who We’re Looking For

Qualifications

BSc from a recognized University preferably in Computer Science, Information Technology, Cybersecurity, Criminal Justice Studies, or a relevant field.
Certification in digital forensics (e.g., Certified Cyber Forensics Professional, GIAC Certified Forensic Analyst, CFCE (Certified Forensic Computer Examiner), or CEH (Certified Ethical Hacker))
CFE / CISA / CISM or other relevant certification is an added advantage
At least 2 years’ experience in fraud / forensic investigations
Proven track record in investigating technology-driven fraud or misconduct cases.

Key Competencies

Conflict resolution with display of good interviewing and interrogation skills
High levels of integrity and confidentiality in data and information management
Excellent digital forensics analytical and report writing skills
Ability to use both forensics and analytical tools to extract information from data set
Emotional intelligence and a high degree of cultural sensitivity

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Employee Relations and Wellness Manager at CIC Insurance

About the Role:

This role is critical in fostering a fair, inclusive, and psychologically safe workplace across the CIC Group. It combines proactive Employee Relations (ER) management with strategic wellness integration to enhance employee experience and shape organizational culture.

Key Responsibilities

1. Employee Relations 60%

Drive execution of a values-driven Employee Relations strategy that fosters trust, accountability, and alignment with organizational culture.”
Integrate wellness insights into ER frameworks to create a holistic employee experience.
Drive initiatives that promote fairness, resilience, and engagement in a fast-evolving environment.
Proactively manage ER issues across the group, including grievances, disciplinary actions, and performance concerns.
Standardize ER practices across all markets and ensure compliance with governance frameworks.
Review grievance management frameworks to ensure fair, timely resolution and leverage insights for culture improvement.
Manage and review anonymous reports with confidentiality and integrity, identifying trends for preventive action.
Provide clear communication to stakeholders throughout grievance processes, ensuring transparency and trust.
Implement safe channels for feedback and foster psychological safety.
Provide ER reporting and insights for continuous improvement.

2. Wellness Integration (20%)

Coordinate the deployment of a holistic Wellness Framework.
Review and manage wellness programs addressing physical, mental, and emotional health.
Track and report wellness metrics, integrating insights into ER strategies.
Promote mental health awareness, resilience training, and stress management initiatives.
Drive communication and engagement for wellness programs through internal channels.
Review employee engagement feedback and identify key wellness drivers for integration into the people strategy
Review wellness data to determine trends and use insights to refine the wellness initiatives.

3. Culture and Employee Experience (20%)

Actively contribute to the design and deployment of the culture integration (values) programs and employee experience
Contribute to the design and implementation of culture and employee experience initiatives, including behaviour change strategies, targeted communication campaigns, and storytelling approaches to reinforce desired cultural norms and values
Embed DEI principles into ER and wellness strategies.
Partner with the People and Culture leadership to advance inclusive practices and flexible work practices.

Who We’re Looking For

Qualifications

Bachelor’s degree in a business-related field.
Post-graduate Diploma in Human Resource Management.
8+ years in as a HR generalist role with exposure in all aspects of the employee life cycle
At least 3 years of experience in an Employee Relations role.
Understanding of employee wellness and its integration into ER management.
Experience in employee relations management, case management, wellness program design, and ER frameworks.

Key Competencies

Agile thinker with strong problem-solving skills.
Excellent stakeholder management and communication.
Ability to work in a fast-paced, evolving environment.
Strong analytical and data-driven decision-making capability.

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Business Development Manager at CIC Insurance

PURPOSE:

Reporting to the Head of Sales, the Business Development Manager will be responsible for generating revenue for CIC General Insurance Limited to achieve corporate annual budgets through the development of assigned markets and channels as a source of profitable business for the company through development of strong relationships and partnerships.

PRIMARY RESPONSIBILITIES:

Portfolio Optimization:

Ensure a balanced portfolio mix targeting 70% Motor, 20% Medical, and 10% Non-Motor business to mitigate risk and maximize profitability.

Revitalize Underperforming Agents:

Identify, engage, and support non-performing agents through targeted relationship management strategies to boost productivity and foster sustainable partnerships.

Training:

Plan and execute training programs and consumer education initiatives to enhance product knowledge, market awareness, and channel performance.

Profitable Business Acquisition:

Drive the acquisition and retention of profitable business, ensuring sustainable growth through both new business and renewals.

Customer Experience Excellence:

Champion service excellence and ensure consistent delivery of an excellent customer experience across all touchpoints.

Sales Force Capacity Building:

Build capacity among intermediaries and the internal sales force through training, development, and knowledge-sharing initiatives.

Premium Collection Efficiency:

Ensure timely and efficient collection of premiums from the intermediaries and clients

Client Query Resolution:

Liaise with internal support functions to promptly address client enquiries and resolve complaints in line with service standards.

Market Intelligence Reporting:

Gather and analyze market intelligence to inform product development, sales strategies, and customer engagement efforts.

Quotation and Service Turnaround:

Ensure prompt preparation and delivery of quotations and services to clients, brokers, and independent agents, supporting a responsive sales function.

Support and Empower Business Development Executives

Provide continuous support to Business Development Executives in the effective execution of their responsibilities and achievement of set performance targets through continuous skill development and performance tracking.

Generic Duties:

Carry out performance appraisal, coaching and mentoring staff;
Resource allocation, staffing and leave approval;
Participate in planning and budgeting for the department
Participate in various departmental meeting
Any other duty as may be given by the Head of Sales and GM Medical

Staff Management

Create a high-performing culture in the department
Monitor internal performance within each spend segment/category
Attract, and retain talent base
Champion continuous improvement
Ensure 90% of staff have met & Exceeded the target

Audit, Compliance and Risk Management

Strict adherence to all regulations, statutes, standards, practices and all internal processes and procedures as per the relevant manuals and comply with all relevant external legislation and regulations with regard to Compliance requirements.
Ensure that as a staff you actively contribute to the department/division attaining a “good” rating in both internal and external audit by performing your role to the required standards and adhering to all internal processes and procedures as per relevant manuals, policies and regulations of the Company.
Ensure that all risk management requirements within your remit are addressed and where necessary escalated through the available defined channels.

Key Skills, Knowledge, Experience and Behavioural Competencies
Academic and Professional Requirements

Education Bachelor’s Degree Bachelor’s Degree in Business related field,
Professional Qualification Diploma in Insurance

Experience Required:

Description

Over 4 years of relevant experience.

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Solutions Architect at CIC Insurance

PURPOSE:

Reporting to the ICT Enterprise Systems Manager, the Solutions Architect will coordinate the development of scalable, enterprise solutions that advance CIC Group’s technology vision. He/She will support system reviews and design activities through comprehensive documentation management, while facilitating the “buy once, build for group” approach to maintain future-state architectural alignment.

PRIMARY RESPONSIBILITIES:

Champion the identification and analysis of CIC Groups’ business drivers to identify information, technical and solution architecture requirements that align with enterprise architecture direction.
Support requirements gathering activities by coordinating workshops, interviews, surveys, and site visits, while maintaining documentation of business process descriptions, use cases, and analysis outcomes.
Assist stakeholders in tracking and documenting the technical roadmap, ensuring solution documentation aligns with enterprise standards and architectural patterns under the “buy once, build for group” framework.
Coordinate documentation of scalable architecture designs, maintaining records of system optimizations and tracking integration of new technologies with existing systems.
Support project management and implementation teams by coordinating design reviews, tracking milestones, and ensuring verification of delivered solutions against approved architecture.
Facilitate cross-functional collaboration by organizing technical documentation, coordinating framework development with subject matter experts, and maintaining records of architectural decisions.
Support Business Analysts, Developers, and Functional Champions by coordinating solution designs and technical documentation, tracking adherence to architectural principles and standards, while maintaining comprehensive records of functional and non-functional requirements.
Maintain comprehensive architectural repository, including technical debt documentation, design patterns, methodologies, and remediation plans, while ensuring all artefacts are organized, accessible, and current within the enterprise architecture framework.
Assist in technical governance by coordinating design reviews, tracking implementation validation, and maintaining architectural documentation and standards.
Maintain records of emerging technology evaluations and assist in documenting proposed solutions that enhance business capabilities, ensuring alignment with group-wide scalability requirements.

Key Skills, Knowledge, Experience and Behavioural Competencies
Academic and Professional Requirements

Education Bachelor’s Degree Bachelor’s degree in computer science, Computer Engineering, Computer Technology, Information Technology, Mathematics, or a related field of study
Professional Qualifications Any professional certification – preferably in middleware development – is an added advantage

Experience Required:

Minimum of four (4) years’ experience in Information Technology (2) of which must be in any ICT discipline such as Business Architecture, Application Architecture, Application Development, Middleware, Microservices or Service Oriented Architecture (SOA).
Professional qualifications in any of the following areas will be an added advantage: CBAP, TOGAF, ITIL Foundation, Design Thinking & Innovation, PRNCE II/PMP/MSP/SMC/CSM/PMI-ACP
Proven ability to collaborate with multidisciplinary teams of business analysts, developers, data scientists, and subject-matter experts

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Business Development Executives (Contract) at CIC Insurance

PURPOSE:

Reporting to the Business Development Manager – Agency Incubation, the role will entail driving revenue growth and expanding the new/renewal General Insurance (GI) and Medical business portfolio. The goal is to meet corporate annual budgets by strategically developing assigned markets and intermediary channels. This involves cultivating profitable business opportunities for the company through the establishment of robust relationships and partnerships.

PRIMARY RESPONSIBILITIES:

Cultivate robust strategic partnerships and relationships with assigned
Efficiently navigate the sales cycle and maintain a value-driven service
Implement optimal Client Relationship Management practices to meet business
Track and report performance against agreed sales and retention
Spearhead revenue growth by overseeing daily sales activities of assigned
Keep clients informed about both new and existing
Collaborate with various departments to ensure seamless and timely service delivery to clients/intermediaries.
Develop and promptly deliver quotations and tender documents to clients/intermediaries.
Contribute to departmental planning and budgeting processes as
Ensure compliance with credit control policies through cash and carry and debt collection
Foster intermediary engagement through visits, performance reviews, support, training, and motivation to drive business
Organize and execute market activations and outreach events in strategic locations through visits or alternative
Monitor competitor activity and identify opportunities/threats arising from such activities

Key Skills, Knowledge, Experience and Behavioural Competencies
Academic and Professional Requirements

Education Bachelor’s Degree. Degree in a business / marketing related field.
Professional Qualification C.O.P qualification is an added advantage

Experience Required:

Description Required years of experience

Background in Sales 2

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Client Relations Officer at CIC Insurance

PURPOSE:

To manage clients within the medical business to achieve efficiency in service delivery through various activities that enhance the customer experience.

PRIMARY RESPONSIBILITIES:

SERVICE DELIVERY MANAGEMENT

Coordinate dispatch of renewal notices and confirm renewals through active client engagement.
Conduct scheme performance and service review meetings with clients to identify and address service gaps;
Train scheme members on awareness on their policy and best utilization practices such as hospital access, benefit management etc.;
Educate scheme members on Wellness program to enhance healthy living through medical camps and health talks – involves evaluation of common ailments claimed in a scheme;
Ensure timely and efficient follow up on questions, issues, reimbursements approvals and other ad-hoc points of communication between clients and CIC.
Sharing of reimbursements payments and declines.
Coordinate consistent updates to clients on phone and email on any changes or improvements affecting their policy.
Receive and transmit all member addition and deletion instructions to the Medical Underwriting team.
Receive and transmit all invoices and credit notes from CIC to the client.
Sharing of membership numbers and training members on Virtual access.
Share monthly scheme Funds reports by the 10th day of every Monthly and ensure timely collection.
Share quarterly scheme utilization reports and plan in consultation with the contact persons for quarterly performance review meetings.
Follow up on historical and current debts.
Update the contact person on daily admission updates and death notifications.

GENERIC DUTIES

Identify process improvement areas and raise with CIC management team for implementation.

AUDIT, COMPLIANCE AND RISK MANAGEMENT

Strict adherence to all regulations, statutes, standards, practices and all internal processes and procedures as per the relevant manuals and comply with all relevant external legislation and regulations with regard to Compliance requirements.
Ensure that as a staff you actively contribute to the department/division attaining a “good” rating in both internal and external audit by performing your role to the required standards and adhering to all internal processes and procedures as per relevant manuals, policies and regulations of the Company.
Ensure that all risk management requirements within your remit are addressed and where necessary escalated through the available defined channels

Key Skills, Knowledge, Experience and Behavioural Competencies
Academic and Professional Requirements

Education Bachelor’s Degree Bachelor’s Degree in a relevant field,

Experience Required:

Minimum of three (3) years’ relevant experience in a similar position.

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Head of Agency Training at CIC Insurance

Head of Agency Training

PURPOSE:

Reporting to the Head – Life Operations, the Head of Agency Training will be responsible for leading the design, implementation, and continuous improvement of training programs for Financial Advisors at CIC Life Assurance. This role ensures that Financial Advisors are thoroughly equipped with the technical knowledge, product proficiency, sales capabilities, and regulatory awareness required to effectively offer life insurance solutions and deliver superior customer service. The role also supports talent development, succession planning, and the building of a high-performance sales culture.

PRIMARY RESPONSIBILITIES:

Strategic Responsibilities

Training Strategy Development: Develop a comprehensive training and development strategy that aligns with the company’s growth objectives in the life insurance sector.
Training Needs Analysis: Identify knowledge and skill gaps through performance data, field assessments, and collaboration with sales leaders.
Business Alignment: Ensure training efforts support strategic sales targets, customer retention goals, and brand positioning.
Talent Development: Implement programs for identifying and developing high-potential Financial Advisors and future leaders.
Industry Research: Stay current on trends in life insurance sales, digital learning tools, and competitor training practices.
Budget Oversight: Manage the training budget, ensuring efficient allocation and return on investment in training activities.

Operational Responsibilities

Curriculum Development: Design targeted training content covering life insurance products, financial planning principles, regulatory guidelines, ethical selling, and customer engagement.
Training Delivery: Facilitate onboarding, technical training, sales coaching, and refresher sessions using diverse delivery methods (in-person, online, blended).
Scheduling & Logistics: Maintain and manage a detailed training calendar; organize venues, materials, and communication with participants.
Field Coaching: Provide on-the-job coaching, role plays, and sales clinics to reinforce skills in real-life scenarios.
Evaluation & Impact Measurement: Track training effectiveness using feedback tools, knowledge assessments, and advisor performance metrics.
Compliance Training: Deliver training on insurance regulations, AML/KYC guidelines, and industry codes of conduct. return on investment in training activities.

Governance Responsibilities

Ensure all training programs comply with the Insurance Regulatory Authority (IRA) requirements and internal company standards.
Maintain accurate training records for audits, certification tracking, and regulatory inspections.
Proactively identify and mitigate training-related compliance risks.

Culture & Leadership Responsibilities

Build and maintain a strong training team and ensure effective succession planning.
Champion a culture of learning, integrity, and customer-centricity across the Agency Force.
Collaborate with Agency Services and Sales departments to drive engagement and recognition of high-performing advisors.
Support individual development planning and personalized learning journeys.
Lead by example, providing transformational leadership that inspires excellence and innovation.

Key Skills, Knowledge, Experience and Behavioural Competencies

Academic and Professional Requirements

Education Bachelor’s Degree Bachelor’s degree in Business, Finance, Insurance, or a related field
Professional Qualification Professional insurance certification (e.g. COP, LOMA, or Diploma in Insurance.
Certified Trainer (e.g., Trainer of Trainers or equivalent)

Experience Required:

Relevant experience 6 years

Read More & Apply

Assistant Underwriter – Risk Pricing at CIC Insurance

PURPOSE:

Reporting to the Assistant Manager – Medical Risks, the Assistant Underwriter, Risk Pricing will provide insights that help to prudently evaluate, price and prescribe the terms to apply on risks proposed so as to deliver the desired loss ratio and profitability.

PRIMARY RESPONSIBILITIES:

Review the risks presented in the company to ensure they are within the set underwriting guidelines and are covered under the reinsurance program.
Support preparation of reinsurance reports on a monthly basis to ensure timely collection of reinsurance claims.
Issue and approve quotations within specified limits.
Review Monthly Claims Register, reserves and outstanding claims.
Conduct Medical Underwriting review for retail proposals.
Provide input on product development and business innovation initiatives to ensure continuous review of existing products to meet changing market needs.
Prepare analytical reports on business trends, portfolio loss ratio and schemes of interest to ensure that the portfolio remains profitable and any adverse performance in corrected in a timely manner.
Manage renewal process to achieve the set turnaround time and retention.
Co-ordinate pricing activities to ensure quality and excellent customer service.
Review existing risks, recommend and implement risk mitigation measures.
Medical Underwriting for all retail proposal forms
Propose regular updates to the underwriting guidelines in line with emerging trends and best practice.

Key Skills, Knowledge, Experience and Behavioural Competencies
Academic and Professional Requirements

Education Bachelor’s Degree. Bachelor’s degree in a related field.
Professional Qualification Insurance related or Actuarial professional qualification is an advantage

Experience Required:

Description Required years of experience

Minimum experience in similar role 2 years

Read More & Apply

Underwriting Assistant at CIC Insurance

PURPOSE:

Reporting to the supervisor- policy administration, the underwriting assistant will evaluate, analyse and implement the terms applied on risks proposed so as to deliver the desired loss ratio and profitability.

PRIMARY RESPONSIBILITIES:

Conduct preparation of debits, credits and policy document and contract issuance.
Process premium refunds to customers
Monitor and track liquidity of client fund accounts.
Issue and approve quotations within specified limits.
Promptly respond to customer/partner enquiries and feedback.
Facilitate policy documentation process to achieve timely issuance of cover, debits, policy documents and endorsements.
Manage renewal process to achieve the set turnaround time and retention.
Co-ordinate endorsement and debiting activities to ensure quality and excellent customer service for assigned accounts
Review existing risks, recommend and implement risk mitigation measures.
Propose review of departmental business processes and systems to meet the changing business needs and client expectations.
Conduct reconciliation of underwriting issues relating to claims, finance and other supporting functions.
Propose cancellation and suspension of policies due to non-payment

Academic and Professional Requirements

Particulars Detail Specific Field or Qualification

Education Bachelor’s Degree. Bachelor’s degree in a related field.
Professional Qualification Insurance related or Actuarial professional qualification is an advantage

Experience Required:

Description Required years of experience

Minimum experience in similar role 1 year

Read More & Apply

Head of Agency Training at CIC Insurance

Head of Agency Training

PURPOSE:

Reporting to the Head – Life Operations, the Head of Agency Training will be responsible for leading the design, implementation, and continuous improvement of training programs for Financial Advisors at CIC Life Assurance. This role ensures that Financial Advisors are thoroughly equipped with the technical knowledge, product proficiency, sales capabilities, and regulatory awareness required to effectively offer life insurance solutions and deliver superior customer service. The role also supports talent development, succession planning, and the building of a high-performance sales culture.

PRIMARY RESPONSIBILITIES:

Strategic Responsibilities

Training Strategy Development: Develop a comprehensive training and development strategy that aligns with the company’s growth objectives in the life insurance sector.
Training Needs Analysis: Identify knowledge and skill gaps through performance data, field assessments, and collaboration with sales leaders.
Business Alignment: Ensure training efforts support strategic sales targets, customer retention goals, and brand positioning.
Talent Development: Implement programs for identifying and developing high-potential Financial Advisors and future leaders.
Industry Research: Stay current on trends in life insurance sales, digital learning tools, and competitor training practices.
Budget Oversight: Manage the training budget, ensuring efficient allocation and return on investment in training activities.

Operational Responsibilities

Curriculum Development: Design targeted training content covering life insurance products, financial planning principles, regulatory guidelines, ethical selling, and customer engagement.
Training Delivery: Facilitate onboarding, technical training, sales coaching, and refresher sessions using diverse delivery methods (in-person, online, blended).
Scheduling & Logistics: Maintain and manage a detailed training calendar; organize venues, materials, and communication with participants.
Field Coaching: Provide on-the-job coaching, role plays, and sales clinics to reinforce skills in real-life scenarios.
Evaluation & Impact Measurement: Track training effectiveness using feedback tools, knowledge assessments, and advisor performance metrics.
Compliance Training: Deliver training on insurance regulations, AML/KYC guidelines, and industry codes of conduct. return on investment in training activities.

Governance Responsibilities

Ensure all training programs comply with the Insurance Regulatory Authority (IRA) requirements and internal company standards.
Maintain accurate training records for audits, certification tracking, and regulatory inspections.
Proactively identify and mitigate training-related compliance risks.

Culture & Leadership Responsibilities

Build and maintain a strong training team and ensure effective succession planning.
Champion a culture of learning, integrity, and customer-centricity across the Agency Force.
Collaborate with Agency Services and Sales departments to drive engagement and recognition of high-performing advisors.
Support individual development planning and personalized learning journeys.
Lead by example, providing transformational leadership that inspires excellence and innovation.

Key Skills, Knowledge, Experience and Behavioural Competencies

Academic and Professional Requirements

Education Bachelor’s Degree Bachelor’s degree in Business, Finance, Insurance, or a related field
Professional Qualification Professional insurance certification (e.g. COP, LOMA, or Diploma in Insurance.
Certified Trainer (e.g., Trainer of Trainers or equivalent)

Experience Required:

Relevant experience 6 years

Read More & Apply

Assistant Underwriter – Risk Pricing at CIC Insurance

PURPOSE:

PRIMARY RESPONSIBILITIES:

Review the risks presented in the company to ensure they are within the set underwriting guidelines and are covered under the reinsurance program.
Support preparation of reinsurance reports on a monthly basis to ensure timely collection of reinsurance claims.
Issue and approve quotations within specified limits.
Review Monthly Claims Register, reserves and outstanding claims.
Conduct Medical Underwriting review for retail proposals.
Provide input on product development and business innovation initiatives to ensure continuous review of existing products to meet changing market needs.
Prepare analytical reports on business trends, portfolio loss ratio and schemes of interest to ensure that the portfolio remains profitable and any adverse performance in corrected in a timely manner.
Manage renewal process to achieve the set turnaround time and retention.
Co-ordinate pricing activities to ensure quality and excellent customer service.
Review existing risks, recommend and implement risk mitigation measures.
Medical Underwriting for all retail proposal forms
Propose regular updates to the underwriting guidelines in line with emerging trends and best practice.

Key Skills, Knowledge, Experience and Behavioural Competencies
Academic and Professional Requirements

Education Bachelor’s Degree. Bachelor’s degree in a related field.
Professional Qualification Insurance related or Actuarial professional qualification is an advantage

Experience Required:

Description Required years of experience

Minimum experience in similar role 2 years

Read More & Apply

Executive Assistant – Director, Cooperatives at CIC Insurance

PURPOSE:

The Executive Assistant to the Director – Cooperatives shall provide high-level administrative, secretarial, and executive support to the Director while facilitating effective communication and coordination across the cooperatives sector. This position is designed for a highly organized and professional individual who excels in managing complex schedules, handling sensitive information with discretion, and serving as the primary liaison between the Director and various stakeholders including cooperative societies, government agencies, development partners, and the public.

PRIMARY RESPONSIBILITIES:

Executive Support:

Provide comprehensive administrative support to the Director – Cooperatives, including managing daily schedules, appointments, and calendar coordination
Prepare and compile briefing materials, reports, and presentations for meetings, conferences, and official engagements.
Draft, proof-read, and distribute correspondence, official letters, circulars, and communications on behalf of the Director
Coordinate travel arrangements, accommodation and itineraries for official trips and field visits
Maintain and update the Director’s contact database and stakeholder information.

Meeting and Event Management:

Organize and coordinate high-level meetings including board meetings, stakeholder consultations, and inter-agency forums
Prepare and circulate meeting agendas, supporting documents, and venue arrangements
Record accurate meeting minutes and follow up on action items and decisions
Coordinate special events, workshops, and conferences related to cooperative development
Manage meeting logistics including equipment, refreshments, and participant coordination.

Communication and Liaison:

Serve as the primary point of contact between the Director and internal/external stakeholders
Screen and prioritize incoming communications, calls, and requests for appointments
Facilitate communication between the Director and cooperative societies, government agencies, and development partners
Handle routine inquiries and redirect complex matters to appropriate personnel
Maintain professional relationships with key stakeholders and partners.

Information and Records Management:

Establish and maintain efficient filing systems for both electronic and physical documents
Ensure proper documentation and archiving of official correspondence and records
Manage confidential files and sensitive information with appropriate security measures
Coordinate information requests and compile statistical reports as required.

Project and Program Support:

Prepare progress reports and status updates on ongoing initiatives.
Support the organization of training programs and capacity-building activities.
Facilitate coordination between different units within the department

Financial and Administrative Coordination:

Assist the Director in budget preparation and financial planning processes
Coordinate procurement activities and vendor management
Monitor departmental expenditures and maintain financial records
Support audit processes and compliance activities
Assist the Director in coordinating human resource matters including leave management and staff.

Stakeholder Relations:

Represent the Director at designated meetings and functions when required
Build and maintain relationships with cooperative societies and their leaders
Coordinate with international organizations and development partners
Support public relations activities and media coordination

Track action items and matters arising with heads of segments and branch coordinators from various meetings and engagements
Any other related duties as assigned by the Director from time to time.

Key Skills, Knowledge, Experience and Behavioural Competencies
Academic and Professional Requirements

Education Bachelor’s Degree Bachelor’s degree in Business Administration, Public Administration, Social Sciences, or related field
Professional Qualification Certificate in Secretarial Studies, Office Management or Project Management is an added advantage.

Experience Required:

Description Required years of experience

Relevant experience in executive support, administration, or cooperative sector, MS Word, Excel, PowerPoint, Publisher 3 years
Understanding of cooperative principles, governance, and development is mandatory

Read More & Apply

Application Systems Support Analyst at CIC Insurance

PURPOSE:

Reporting to the ICT Manager – General Business, the role holder will be responsible Supporting the business on first line support related tasks. He/She will be the point of contact between ICT and the CIC General Business (GB) staff as the first line of support on critical business systems related issues. These include tasks such as setting up new users, installing application software, deployment of application Change Request Patches, Gathering Technical requirements, carrying out technical UATs, doing RCA on reported issues as well as issuing recommendations and following up with the vendors on such issues to closure.

PRIMARY RESPONSIBILITIES:

Provide support for General Business Systems i.e. core system, portals and mobile apps in line with ICT service delivery agreement.
Onboarding and offboarding of users in systems in line with the ICT policy.
Conduct system user trainings and knowledge transfer in collaboration with the business.
Analyse system issues/gaps and offer solutions to resolve or escalate to the vendor for resolution.
Analyse business requirements and advise on technical feasibility for implementation.
Conduct minimal software development tasks i.e. developing reports, maintain existing systems integrations, core system codes.
Collaboratively work with system vendors to implement systems change requests in line with the business requirements.
Ensure quality of system patches by validating vendor deliverables in line with change management processes.
Review and document system controls, incidents, and recommend corrective actions.
Conduct disaster recovery procedures in line with risk and compliance guidelines.
Review and verify systems back-ups on a daily basis, and conduct back up restore tests in UAT on a quarterly basis in collaboration with the database administrator.
Continuously conduct and report internal vulnerability assessments of systems to address identified vulnerabilities in liaison with information security and risk subsections.

Key Skills, Knowledge, Experience and Behavioural Competencies
Academic and Professional Requirements
Particulars
Detail

Specific Field or Qualification
Education

Bachelor’s Degree
Bachelor’s degree in Information Technology or a related field.

Professional Qualifications

CCNA, ITIL, CompTIA, SQL, Oracle Database Systems

Experience Required:

Description
Required years of experience
Relevant experience systems design and development

Minimum of three (3) years

Qualifications, Skills and Competencies:

Knowledge of Insurance processes and systems.
Knowledge of PostgreSQL, Oracle Database Systems and other relational database systems.
Knowledge of SQL based languages.
Experience in Linux and Windows operating systems administration with ability to perform minimal scripting in Linux.
Basic Training in ITIL – Added Advantage.
Experience in supporting Web and Mobile apps.
Experience in supporting AIMS systems will be an added advantage.

CIC Insurance Values

CIC insurance Group is committed to providing excellent service, spur further growth and employees are required to align their behaviour to the following core values as critical to driving their performance;
Integrity- Be fair and transparent
Dynamism- Be passionate and innovative
Performance- Be efficient and results driven
Co-operation- Live the Co-operative spirit

Read More & Apply

Executive Assistant – Director, Cooperatives at CIC Insurance

PURPOSE:

PRIMARY RESPONSIBILITIES:

Executive Support:

Provide comprehensive administrative support to the Director – Cooperatives, including managing daily schedules, appointments, and calendar coordination
Prepare and compile briefing materials, reports, and presentations for meetings, conferences, and official engagements.
Draft, proof-read, and distribute correspondence, official letters, circulars, and communications on behalf of the Director
Coordinate travel arrangements, accommodation and itineraries for official trips and field visits
Maintain and update the Director’s contact database and stakeholder information.

Meeting and Event Management:

Organize and coordinate high-level meetings including board meetings, stakeholder consultations, and inter-agency forums
Prepare and circulate meeting agendas, supporting documents, and venue arrangements
Record accurate meeting minutes and follow up on action items and decisions
Coordinate special events, workshops, and conferences related to cooperative development
Manage meeting logistics including equipment, refreshments, and participant coordination.

Communication and Liaison:

Serve as the primary point of contact between the Director and internal/external stakeholders
Screen and prioritize incoming communications, calls, and requests for appointments
Facilitate communication between the Director and cooperative societies, government agencies, and development partners
Handle routine inquiries and redirect complex matters to appropriate personnel
Maintain professional relationships with key stakeholders and partners.

Information and Records Management:

Establish and maintain efficient filing systems for both electronic and physical documents
Ensure proper documentation and archiving of official correspondence and records
Manage confidential files and sensitive information with appropriate security measures
Coordinate information requests and compile statistical reports as required.

Project and Program Support:

Prepare progress reports and status updates on ongoing initiatives.
Support the organization of training programs and capacity-building activities.
Facilitate coordination between different units within the department

Financial and Administrative Coordination:

Assist the Director in budget preparation and financial planning processes
Coordinate procurement activities and vendor management
Monitor departmental expenditures and maintain financial records
Support audit processes and compliance activities
Assist the Director in coordinating human resource matters including leave management and staff.

Stakeholder Relations:

Represent the Director at designated meetings and functions when required
Build and maintain relationships with cooperative societies and their leaders
Coordinate with international organizations and development partners
Support public relations activities and media coordination

Track action items and matters arising with heads of segments and branch coordinators from various meetings and engagements
Any other related duties as assigned by the Director from time to time.

Key Skills, Knowledge, Experience and Behavioural Competencies
Academic and Professional Requirements
Particulars Detail Specific Field or Qualification

Education Bachelor’s Degree Bachelor’s degree in Business Administration, Public Administration, Social Sciences, or related field
Professional Qualification Certificate in Secretarial Studies, Office Management or Project Management is an added advantage.

Experience Required:

Description Required years of experience

Relevant experience in executive support, administration, or cooperative sector, MS Word, Excel, PowerPoint, Publisher 4 years
Understanding of cooperative principles, governance, and development is mandatory

Read More & Apply

Accounts Assistant – Medical Reconciliation at CIC Insurance

Accounts Assistant – Medical Reconciliation

PURPOSE:

Reporting to the Supervisor – Accounts Reconciliation, the role holder will be responsible for receipting, banking, reconciliation for daily banking Vs Receipts. He/she will also be responsible for dispatch of receipts to customers.

PRIMARY RESPONSIBILITIES:

Reconciliation of service providers’ accounts to verify the accurate debt status;
Facilitate sign-offs on service provider accounts;
Manage Provide payment for the service providers;
Sending of provider remittances and Dispatch of Cheques to service providers
Maintain constant communication with providers on issues relating to credit accounts;
Discount negotiation and follow up to ensure payment within the set timelines.
Any other duty as may be given by the Assistant Manager Provider & Forensic

Key Skills, Knowledge, Experience and Behavioural Competencies

Academic and Professional Requirements

Education Bachelor’s Degree Bachelor’s in Accounting and Finance
Professional Qualification CPA is an added advantage

Experience Required:

Description Required years of experience

Relevant experience 2years

Read More & Apply

Principal Officer – Micro Insurance at CIC Insurance

PURPOSE:

Reporting to the Group Managing Director & CEO, the Principal Officer will provide strategic, operational, and regulatory leadership to the Micro Insurance segment of the subsidiary, ensuring sustainable growth, regulatory compliance, and alignment with CIC Group’s vision. The role focuses on designing affordable, accessible, and customer-centric insurance solutions targeting underserved markets, in compliance with the Insurance Regulatory Authority (IRA) guidelines.

PRIMARY RESPONSIBILITIES:

Strategic Leadership (20% of time)

Develop and implement the Micro Insurance business strategy in line with the subsidiary’s and CIC Group’s strategic objectives.
Identify emerging market trends, opportunities, and risks, and recommend innovative micro insurance solutions.
Lead transformation initiatives to enhance customer outreach through digital channels, mobile platforms, and community-based distribution models.

Business Growth & Market Development (20% of time)

Drive revenue growth, policy uptake, and market penetration for micro insurance products.
Build strategic partnerships with SACCOs, MFIs, NGOs, telcos, and community-based organizations to expand distribution.
Champion financial inclusion by ensuring product affordability and accessibility to low-income and rural populations.

Product Development & Innovation (15% of time)

Oversee the design, pricing, and rollout of micro insurance products that meet regulatory requirements and customer needs.
Ensure product features are simple, transparent, and relevant to the target market.
Incorporate customer feedback into product improvement cycles.

Regulatory & Compliance Oversight (15% of time)

Serve as the designated Principal Officer for Micro Insurance as per IRA requirements.
Ensure full compliance with micro insurance regulations, guidelines, and industry codes of practice.
Maintain strong working relationships with the IRA and other relevant authorities, ensuring timely submission of all statutory reports.

Operational Excellence (10% of time)

Oversee efficient underwriting, claims, and policy administration processes.
Implement governance, risk, and control frameworks for operational integrity.
Monitor performance metrics to ensure service delivery meets customer and regulatory expectations.

Financial Management (10% of time)

Prepare and manage the Micro Insurance budget and business plan.
Monitor financial performance, taking corrective action where necessary to meet profitability targets.
Ensure cost-effective resource allocation.

Stakeholder & Community Engagement (5% of time)

Build trust and long-term relationships with community leaders, regulators, and key partners.
Represent the Micro Insurance segment at industry events, policy dialogues, and media engagements.

People Leadership (5% of time)

Lead, mentor, and develop the Micro Insurance team to deliver on strategic objectives.
Promote a high-performance, customer-focused culture.
Ensure succession planning and continuous skills development.

Key Skills, Knowledge, Experience and Behavioural Competencies

Academic and Professional Requirements:

Education Bachelor’s Degree
Bachelor’s degree in Insurance, Business Administration, Actuarial Science, Economics, or related field
Master’s degree is an added advantage

Professional Qualification

ACII, AIIK, LOMA FLMI or equivalent professional insurance qualification.
Member of IIK

Relevant experience

Minimum of 12 years’ experience in insurance, with at least 5 years in micro insurance or inclusive finance
Relevant experience at senior leadership level.
Proven track record in market development, product innovation, and regulatory compliance.
Experience in product distribution through digital channels is highly preferred

Skills and Competencies:

Strategic thinking and execution.
Deep understanding of micro insurance products, distribution models and customer needs.
Possess industry knowledge of micro insurance at a regional and global level.
Strong commercial acumen, analytical skills and digital savvy.
Proven track record of attaining targets of business growth and profitability for micro insurance or inclusive finance.
Strong cross-cultural, people and relationship management skills.
Excellent interpersonal and networking skills; with the ability to lead and work well in a team environment.
Exceptional communication and stakeholder engagement.
Sound understanding of statutory and regulatory requirements of corporate governance, business and micro insurance operations.
Leadership and team development.

Read More & Apply

Business Development Manager – Partnerships at CIC Insurance

PURPOSE:

Reporting to the Head of Business Development, the role holder will drive the growth and execution of CIC Asset Management’s retail strategy by building, managing, and expanding strategic distribution partnerships. The role focuses on three core verticals: Independent Financial Advisors (IFAs), fintech aggregators, and institutional partners (including banks and cooperatives). The Business Development Manager – Partnerships will coordinate partner onboarding, engagement, and performance tracking to unlock new Assets Under Management (AUM), deepen channel diversification, and ensure scalable client acquisition through third-party networks.

PRIMARY RESPONSIBILITIES:

Partnership Development & Management

Identify, evaluate, and onboard high-potential strategic partners, including fintech platforms, banks, diaspora aggregators, and Independent Financial Advisors (IFA).
Design and implement mutually beneficial partnership models white-label solutions, embedded investing, and referral structures.
Lead contract negotiation, onboarding documentation, training, and go-to-market alignment for new partners.
Maintain strong partner relationships through structured engagement plans, reviews, and strategic alignment meetings.

IFA Channel Activation

Execute the phased strategy for IFA growth including recruitment, segmentation, training, certification, and performance management.
Provide operational support and tools to IFAs to help them drive client acquisition and conversions across diverse counties and diaspora channels.
Monitor IFA performance metrics (e.g. AUM generated, client activity, retention) and address bottlenecks to productivity.

Go-to-Market Strategy & Campaigns

Collaborate with Marketing, Product, and Digital teams to co-create campaigns that drive retail growth through partner ecosystems.
Champion adoption and activation of CIC Invest App, APIs, and other digital investment journeys among partners and IFAs.
Ensure tailored messaging and product positioning to match the needs of partners’ customer segments (mass market, diaspora, youth, HNWIs).

Performance Tracking & Reporting

Define KPIs and dashboards to monitor partner/channel contribution to AUM growth, client retention, and engagement.
Generate and present monthly performance reports, insights, and proposals to the Head of Business Development and ExCo.
Leverage analytics to optimize product-channel fit and drive campaign adjustments for underperforming partnerships.

Compliance, Training & Partner Enablement

Ensure all partners and IFAs operate within regulatory guidelines and adhere to CIC’s operational standards.
Coordinate onboarding, compliance training, and refresher workshops in collaboration with the Compliance and Operations teams.
Serve as the escalation point for partner-related issues and ensure timely resolution and feedback loops.

Audit, Compliance, and Risk Management

Ensure all business development activities, sales practices, and partnership engagements comply with internal policies, CMA regulations, and industry best practices.
Participate in internal and external audit processes by providing documentation, explanations, and implementing corrective actions.
Proactively identify and mitigate business risks associated with distribution, onboarding, and client servicing.

Key Skills, Knowledge, Experience and Behavioural Competencies
Academic and Professional Requirements

Education Bachelor’s Degree Bachelor’s degree in Business, Finance, Actuarial science, or related field.
Master’s degree or professional certification (ICIFA, CISI ) is an added advantage

Experience Required:

Description Required years of experience

Experience in business development, financial services, fintech partnerships, or distribution management. 7+
Proven track record of building and growing B2B2C partnerships or sales networks in financial services.

Read More & Apply

Brand & Advertising Specialist at CIC Insurance

PURPOSE:

Reporting to the Communications Manager- Brand and advertising, the role holder will support the development and execution of brand and advertising initiatives that drives brand visibility, consistency, and equity across all CIC Insurance Group business units and communication channels. This role contributes to both strategic and operational brand activities, ensuring alignment with the organization’s overall marketing objectives, while supporting internal and external brand communications.

PRIMARY RESPONSIBILITIES:

Brand Support and Strategic Alignment

Support implementation of brand strategy and guidelines across all branches/ touchpoints.
Monitor brand asset usage and ensure alignment with CIC brand and tone of voice.
Collaborate in initiatives that build brand salience, equity, and positioning across internal and external audiences.
Support internal brand engagement initiatives and brand alignment with staff across subsidiaries.

Campaign Coordination and Execution

Support execution of 360° brand campaigns (TV, radio, digital, OOH, print).
Coordinate production and adaptation of campaign materials across business units and subsidiaries.
Liaise with media, creative, OOH and research agencies for campaign execution and monitoring.
Monitor campaign performance metrics and recommend optimizations.

Creative Design and Content Production

Design marketing and communication materials (brochures, banners, social media creatives, signage, event branding, etc.)
Develop branded templates and ensure consistency in visual identity across the Group.
Support creative concept development in collaboration with agencies and internal stakeholders.

Digital and Social Media Support

Support in the adaptation and deployment of digital campaign assets for website, email, and social media.
Coordinate with digital marketing team to ensure brand consistency across platforms.
Contribute to design of landing pages, e-shots, and digital banners.

Vendor and Internal Coordination

Coordinate with procurement to onboard, brief, and manage creative, OOH and media suppliers.
Ensure timely processing of procurement documents.
Maintain vendor quality standards and evaluate creative partner performance.

Research and Reporting

Assist in preparing brand health reports, campaign performance summaries, and marketing dashboards.
Collaborate in market research studies and track brand awareness metrics.

Key Skills, Knowledge, Experience and Behavioural Competencies

Academic and Professional Requirements

Education Bachelor’s Degree Bachelor’s degree in Marketing, Communication, Graphic Design, or related field

Experience Required:

Description Required years of experience

Relevant experience 3 years

Skills and Competencies

Proficiency in Adobe Creative Suite (Illustrator, Photoshop, InDesign, After Effects).
Strong understanding of branding principles and creative processes.
Excellent design and visual communication skills.
Strong project management and multitasking abilities.
Excellent interpersonal and collaboration skills.
Budget management and financial acumen.

Read More & Apply

Software Developer Vacancy at CIC Insurance

PURPOSE:

Reporting to the ICT Enterprise Systems Manager, the role holder will be responsible for developing and maintaining robust, secure, and scalable web applications that support CIC Group’s initiatives. The role involves delivering high-quality software solutions using Node.js and Next.js, ensuring alignment with the Group’s technology standards, while enhancing user experience, operational efficiency, and system integration across business units.

PRIMARY RESPONSIBILITIES:

Develop performant and scalable web applications using Next.js for the frontend and Node.js for the backend.
Collaborate with business analysts, and other developers to gather requirements and deliver fit-for-purpose software solutions.
Participate in code reviews, unit testing, and integration testing to ensure quality and adherence to coding standards.
Implement RESTful APIs and microservices that integrate with third-party systems and internal services.
Maintain technical documentation including software architecture, API specifications, and deployment guides.
Ensure applications are secure, optimized, and maintainable by following modern development best practices.
Work closely with DevOps to support continuous integration and continuous deployment (CI/CD) pipelines.
Participate in sprint planning, stand-ups, and retrospectives within an agile team environment.
Identify and resolve bugs and performance bottlenecks across the stack.
Stay current with new tools and technologies and support their adoption within the development team.

Key Skills, Knowledge, Experience and Behavioural Competencies

Academic and Professional Requirements

Education

Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field.

Professional Qualifications

Any professional certification – preferably in software development – is an added advantage

Experience Required:

Description Required years of experience

Relevant experience

Minimum of three (3) years in full-stack web development, with hands-on use of Node.js and Next.js

Skills and Competencies:

Proficiency in:-

Frontend: HTML, CSS, TypeScript, React.js, Next.js
Backend: Node.js, Express.js, REST APIs
Databases: PostgreSQL, Oracle
Version control: Git and GitHub workflows
Testing: Jest, Cypress, or equivalent tools

Additional Advantageous Skills:–

Familiarity with containerized environments (Docker, Kubernetes)
Knowledge of authentication standards such as OAuth2 and JWT
Understanding of SEO and performance optimization techniques in modern web applications
Strong problem-solving, communication, and collaboration skills
Proven ability to collaborate with multidisciplinary teams of business analysts, developers and subject-matter experts
Positive attitude and willingness to continuously learn and adapt to new technologies

Read More & Apply

Internship | Job Vacancies at CIC Insurance

Care Officer at CIC Insurance

Call Centre Nursing Executive (Contract) at CIC Insurance

Community Outreach Officers (Multiple positions) at CIC Insurance

Relationship Officer at CIC Insurance

Head of Marketing and Communication at CIC Insurance

Pharmacy Manager at CIC Insurance

Customer Experience & Solutions Manager at CIC Insurance

Service Quality Analyst at CIC Insurance

Senior UI/UX Designer at CIC Insurance

Bancassurance Sales officers – Retail sales (Multiple Posts) at CIC Insurance Group

Sacco Assurance Sales officers – Retail sales (Multiple Posts) at CIC Insurance Group

Accountant – Microinsurance at CIC Insurance

Senior Relationship Manager at CIC Insurance

Relationship Manager at CIC Insurance

Assistant Risk Analyst at CIC Insurance

Strategy Analyst at CIC Insurance

Branch Manager – Naivasha at CIC Insurance

Branch Manager – Mombasa at CIC Insurance

Finance Assistant – Kitengela at CIC Insurance

Assistant Accountant at CIC Insurance

Assistant Manager- Policy Administration at CIC Insurance

Fraud Management Officer at CIC Insurance

Employee Relations and Wellness Manager at CIC Insurance

Business Development Manager at CIC Insurance

Solutions Architect at CIC Insurance

Business Development Executives (Contract) at CIC Insurance

Client Relations Officer at CIC Insurance

Head of Agency Training at CIC Insurance

Assistant Underwriter – Risk Pricing at CIC Insurance

Underwriting Assistant at CIC Insurance

Head of Agency Training at CIC Insurance

Assistant Underwriter – Risk Pricing at CIC Insurance

Executive Assistant – Director, Cooperatives at CIC Insurance

Application Systems Support Analyst at CIC Insurance

Executive Assistant – Director, Cooperatives at CIC Insurance

Accounts Assistant – Medical Reconciliation at CIC Insurance

Principal Officer – Micro Insurance at CIC Insurance

Business Development Manager – Partnerships at CIC Insurance

Brand & Advertising Specialist at CIC Insurance

Software Developer Vacancy at CIC Insurance

PURPOSE:

PRIMARY RESPONSIBILITIES:

Key Skills, Knowledge, Experience and Behavioural Competencies

Academic and Professional Requirements

Education

Professional Qualifications

Experience Required:

Additional Advantageous Skills:–

Contact Form