Internship | Job Vacancies at CIC Insurance

Software Developer Vacancy at CIC Insurance

Solutions Architect at CIC Insurance

PURPOSE:

Reporting to the ICT Enterprise Systems Manager, the Solutions Architect will coordinate the development of scalable, enterprise solutions that advance CIC Group’s technology vision. He/She will support system reviews and design activities through comprehensive documentation management, while facilitating the “buy once, build for group” approach to maintain future-state architectural alignment.

PRIMARY RESPONSIBILITIES:

  • Champion the identification and analysis of CIC Groups’ business drivers to identify information, technical and solution architecture requirements that align with enterprise architecture direction.
  • Support requirements gathering activities by coordinating workshops, interviews, surveys, and site visits, while maintaining documentation of business process descriptions, use cases, and analysis outcomes.
  • Assist stakeholders in tracking and documenting the technical roadmap, ensuring solution documentation aligns with enterprise standards and architectural patterns under the “buy once, build for group” framework.
  • Coordinate documentation of scalable architecture designs, maintaining records of system optimizations and tracking integration of new technologies with existing systems.
  • Support project management and implementation teams by coordinating design reviews, tracking milestones, and ensuring verification of delivered solutions against approved architecture.
  • Facilitate cross-functional collaboration by organizing technical documentation, coordinating framework development with subject matter experts, and maintaining records of architectural decisions.
  • Support Business Analysts, Developers, and Functional Champions by coordinating solution designs and technical documentation, tracking adherence to architectural principles and standards, while maintaining comprehensive records of functional and non-functional requirements.
  • Maintain comprehensive architectural repository, including technical debt documentation, design patterns, methodologies, and remediation plans, while ensuring all artefacts are organized, accessible, and current within the enterprise architecture framework.
  • Assist in technical governance by coordinating design reviews, tracking implementation validation, and maintaining architectural documentation and standards.
  • Maintain records of emerging technology evaluations and assist in documenting proposed solutions that enhance business capabilities, ensuring alignment with group-wide scalability requirements.

Key Skills, Knowledge, Experience and Behavioural Competencies
Academic and Professional Requirements

  • Education    Bachelor’s Degree    Bachelor’s degree in computer science, Computer Engineering, Computer Technology, Information Technology, Mathematics, or a related field of study
  • Professional Qualifications    Any professional certification – preferably in middleware development – is an added advantage

Experience Required:

  • Minimum of four (4) years’ experience in Information Technology (2) of which must be in any ICT discipline such as Business Architecture, Application Architecture, Application Development, Middleware, Microservices or Service Oriented Architecture (SOA).
  • Professional qualifications in any of the following areas will be an added advantage: CBAP, TOGAF, ITIL Foundation, Design Thinking & Innovation, PRNCE II/PMP/MSP/SMC/CSM/PMI-ACP
  • Proven ability to collaborate with multidisciplinary teams of business analysts, developers, data scientists, and subject-matter experts

Read More & Apply

Business Development Executives (Contract) at CIC Insurance

PURPOSE:

Reporting to the Business Development Manager – Agency Incubation, the role will entail driving revenue growth and expanding the new/renewal General Insurance (GI) and Medical business portfolio. The goal is to meet corporate annual budgets by strategically developing assigned markets and intermediary channels. This involves cultivating profitable business opportunities for the company through the establishment of robust relationships and partnerships.

PRIMARY RESPONSIBILITIES:

  • Cultivate robust strategic partnerships and relationships with assigned
  • Efficiently navigate the sales cycle and maintain a value-driven service
  • Implement optimal Client Relationship Management practices to meet business
  • Track and report performance against agreed sales and retention
  • Spearhead revenue    growth    by    overseeing    daily    sales    activities    of assigned
  • Keep clients informed about both new and existing
  • Collaborate with various departments to ensure seamless and timely service delivery to clients/intermediaries.
  • Develop and      promptly      deliver      quotations      and      tender documents to clients/intermediaries.
  • Contribute to departmental planning and budgeting processes as
  • Ensure compliance with credit control policies through cash and carry and debt collection
  • Foster intermediary engagement through visits, performance reviews, support, training, and motivation to drive business
  • Organize and execute market activations and outreach events in strategic locations through visits or alternative
  • Monitor competitor activity and identify opportunities/threats arising from such activities

Key Skills, Knowledge, Experience and Behavioural Competencies
Academic and Professional Requirements

  • Education    Bachelor’s Degree.    Degree in a business / marketing related field.
  • Professional Qualification    C.O.P qualification is an added advantage

 Experience Required:

 Description    Required years of experience

  • Background in Sales    2

Read More & Apply

Client Relations Officer at CIC Insurance

PURPOSE:

To manage clients within the medical business to achieve efficiency in service delivery through various activities that enhance the customer experience.

PRIMARY RESPONSIBILITIES:

SERVICE DELIVERY MANAGEMENT

  • Coordinate dispatch of renewal notices and confirm renewals through active client engagement.
  • Conduct scheme performance and service review meetings with clients to identify and address service gaps;
  • Train scheme members on awareness on their policy and best utilization practices such as hospital access, benefit management etc.;
  • Educate scheme members on Wellness program to enhance healthy living through medical camps and health talks – involves evaluation of common ailments claimed in a scheme;
  • Ensure timely and efficient follow up on questions, issues, reimbursements approvals and other ad-hoc points of communication between clients and CIC.
  • Sharing of reimbursements payments and declines.
  • Coordinate consistent updates to clients on phone and email on any changes or improvements affecting their policy.
  • Receive and transmit all member addition and deletion instructions to the Medical Underwriting team.
  • Receive and transmit all invoices and credit notes from CIC to the client.
  • Sharing of membership numbers and training members on Virtual access.
  • Share monthly scheme Funds reports by the 10th day of every Monthly and ensure timely collection.
  • Share quarterly scheme utilization reports and plan in consultation with the contact persons for quarterly performance review meetings.
  • Follow up on historical and current debts.
  • Update the contact person on daily admission updates and death notifications.

GENERIC DUTIES

  • Identify process improvement areas and raise with CIC management team for implementation.

AUDIT, COMPLIANCE AND RISK MANAGEMENT

  • Strict adherence to all regulations, statutes, standards, practices and all internal processes and procedures as per the relevant manuals and comply with all relevant external legislation and regulations with regard to Compliance requirements.
  • Ensure that as a staff you actively contribute to the department/division attaining a “good” rating in both internal and external audit by performing your role to the required standards and adhering to all internal processes and procedures as per relevant manuals, policies and regulations of the Company.
  • Ensure that all risk management requirements within your remit are addressed and where necessary escalated through the available defined channels

Key Skills, Knowledge, Experience and Behavioural Competencies
Academic and Professional Requirements

  • Education    Bachelor’s Degree    Bachelor’s Degree in a relevant field,

 Experience Required:

  • Minimum of three (3) years’ relevant experience in a similar position.

Read More & Apply

Head of Agency Training at CIC Insurance

Head of Agency Training

PURPOSE:

  • Reporting to the Head – Life Operations, the Head of Agency Training will be responsible for leading the design, implementation, and continuous improvement of training programs for Financial Advisors at CIC Life Assurance. This role ensures that Financial Advisors are thoroughly equipped with the technical knowledge, product proficiency, sales capabilities, and regulatory awareness required to effectively offer life insurance solutions and deliver superior customer service. The role also supports talent development, succession planning, and the building of a high-performance sales culture.

PRIMARY RESPONSIBILITIES:

Strategic Responsibilities

  • Training Strategy Development: Develop a comprehensive training and development strategy that aligns with the company’s growth objectives in the life insurance sector.
  • Training Needs Analysis: Identify knowledge and skill gaps through performance data, field assessments, and collaboration with sales leaders.
  • Business Alignment: Ensure training efforts support strategic sales targets, customer retention goals, and brand positioning.
  • Talent Development: Implement programs for identifying and developing high-potential Financial Advisors and future leaders.
  • Industry Research: Stay current on trends in life insurance sales, digital learning tools, and competitor training practices.
  • Budget Oversight: Manage the training budget, ensuring efficient allocation and return on investment in training activities.

Operational Responsibilities

  • Curriculum Development: Design targeted training content covering life insurance products, financial planning principles, regulatory guidelines, ethical selling, and customer engagement.
  • Training Delivery: Facilitate onboarding, technical training, sales coaching, and refresher sessions using diverse delivery methods (in-person, online, blended).
  • Scheduling & Logistics: Maintain and manage a detailed training calendar; organize venues, materials, and communication with participants.
  • Field Coaching: Provide on-the-job coaching, role plays, and sales clinics to reinforce skills in real-life scenarios.
  • Evaluation & Impact Measurement: Track training effectiveness using feedback tools, knowledge assessments, and advisor performance metrics.
  • Compliance Training: Deliver training on insurance regulations, AML/KYC guidelines, and industry codes of conduct. return on investment in training activities.

Governance Responsibilities

  • Ensure all training programs comply with the Insurance Regulatory Authority (IRA) requirements and internal company standards.
  • Maintain accurate training records for audits, certification tracking, and regulatory inspections.
  • Proactively identify and mitigate training-related compliance risks.

Culture & Leadership Responsibilities

  • Build and maintain a strong training team and ensure effective succession planning.
  • Champion a culture of learning, integrity, and customer-centricity across the Agency Force.
  • Collaborate with Agency Services and Sales departments to drive engagement and recognition of high-performing advisors.
  • Support individual development planning and personalized learning journeys.
  • Lead by example, providing transformational leadership that inspires excellence and innovation.

 Key Skills, Knowledge, Experience and Behavioural Competencies

 Academic and Professional Requirements

  • Education    Bachelor’s Degree    Bachelor’s degree in Business, Finance, Insurance, or a related field
  • Professional Qualification    Professional insurance certification (e.g. COP, LOMA, or Diploma in Insurance.
  • Certified Trainer (e.g., Trainer of Trainers or equivalent)

Experience Required:

  • Relevant experience    6 years

Read More & Apply

Assistant Underwriter – Risk Pricing at CIC Insurance

PURPOSE:

Reporting to the Assistant Manager – Medical Risks, the Assistant Underwriter, Risk Pricing will provide insights that help to prudently evaluate, price and prescribe the terms to apply on risks proposed so as to deliver the desired loss ratio and profitability.

PRIMARY RESPONSIBILITIES:

  • Review the risks presented in the company to ensure they are within the set underwriting guidelines and are covered under the reinsurance program.
  • Support preparation of reinsurance reports on a monthly basis to ensure timely collection of reinsurance claims.
  • Issue and approve quotations within specified limits.
  • Review Monthly Claims Register, reserves and outstanding claims.
  • Conduct Medical Underwriting review for retail proposals.
  • Provide input on product development and business innovation initiatives to ensure continuous review of existing products to meet changing market needs.
  • Prepare analytical reports on business trends, portfolio loss ratio and schemes of interest to ensure that the portfolio remains profitable and any adverse performance in corrected in a timely manner.
  • Manage renewal process to achieve the set turnaround time and retention.
  • Co-ordinate pricing activities to ensure quality and excellent customer service.
  • Review existing risks, recommend and implement risk mitigation measures.
  • Medical Underwriting for all retail proposal forms
  • Propose regular updates to the underwriting guidelines in line with emerging trends and best practice.

Key Skills, Knowledge, Experience and Behavioural Competencies
Academic and Professional Requirements

  • Education    Bachelor’s Degree.    Bachelor’s degree in a related field.
  • Professional Qualification    Insurance related or Actuarial professional qualification is an advantage

 Experience Required:

 Description    Required years of experience

  • Minimum experience in similar role    2 years

Read More & Apply

Underwriting Assistant at CIC Insurance

PURPOSE:

Reporting to the supervisor- policy administration, the underwriting assistant will evaluate, analyse and implement the terms applied on risks proposed so as to deliver the desired loss ratio and profitability.

PRIMARY RESPONSIBILITIES:

  • Conduct preparation of debits, credits and policy document and contract issuance.
  • Process premium refunds to customers
  • Monitor and track liquidity of client fund accounts.
  • Issue and approve quotations within specified limits.
  • Promptly respond to customer/partner enquiries and feedback.
  • Facilitate policy documentation process to achieve timely issuance of cover, debits, policy documents and endorsements.
  • Manage renewal process to achieve the set turnaround time and retention.
  • Co-ordinate endorsement and debiting activities to ensure quality and excellent customer service for assigned accounts
  • Review existing risks, recommend and implement risk mitigation measures.
  • Propose review of departmental business processes and systems to meet the changing business needs and client expectations.
  • Conduct reconciliation of underwriting issues relating to claims, finance and other supporting functions.
  • Propose cancellation and suspension of policies due to non-payment

Academic and Professional Requirements

Particulars    Detail    Specific Field or Qualification 

  • Education    Bachelor’s Degree.    Bachelor’s degree in a related field.
  • Professional Qualification    Insurance related or Actuarial professional qualification is an advantage

 Experience Required:

 Description    Required years of experience

  • Minimum experience in similar role    1 year

Read More & Apply

Head of Agency Training at CIC Insurance

Head of Agency Training

PURPOSE:

  • Reporting to the Head – Life Operations, the Head of Agency Training will be responsible for leading the design, implementation, and continuous improvement of training programs for Financial Advisors at CIC Life Assurance. This role ensures that Financial Advisors are thoroughly equipped with the technical knowledge, product proficiency, sales capabilities, and regulatory awareness required to effectively offer life insurance solutions and deliver superior customer service. The role also supports talent development, succession planning, and the building of a high-performance sales culture.

PRIMARY RESPONSIBILITIES:

Strategic Responsibilities

  • Training Strategy Development: Develop a comprehensive training and development strategy that aligns with the company’s growth objectives in the life insurance sector.
  • Training Needs Analysis: Identify knowledge and skill gaps through performance data, field assessments, and collaboration with sales leaders.
  • Business Alignment: Ensure training efforts support strategic sales targets, customer retention goals, and brand positioning.
  • Talent Development: Implement programs for identifying and developing high-potential Financial Advisors and future leaders.
  • Industry Research: Stay current on trends in life insurance sales, digital learning tools, and competitor training practices.
  • Budget Oversight: Manage the training budget, ensuring efficient allocation and return on investment in training activities.

Operational Responsibilities

  • Curriculum Development: Design targeted training content covering life insurance products, financial planning principles, regulatory guidelines, ethical selling, and customer engagement.
  • Training Delivery: Facilitate onboarding, technical training, sales coaching, and refresher sessions using diverse delivery methods (in-person, online, blended).
  • Scheduling & Logistics: Maintain and manage a detailed training calendar; organize venues, materials, and communication with participants.
  • Field Coaching: Provide on-the-job coaching, role plays, and sales clinics to reinforce skills in real-life scenarios.
  • Evaluation & Impact Measurement: Track training effectiveness using feedback tools, knowledge assessments, and advisor performance metrics.
  • Compliance Training: Deliver training on insurance regulations, AML/KYC guidelines, and industry codes of conduct. return on investment in training activities.

Governance Responsibilities

  • Ensure all training programs comply with the Insurance Regulatory Authority (IRA) requirements and internal company standards.
  • Maintain accurate training records for audits, certification tracking, and regulatory inspections.
  • Proactively identify and mitigate training-related compliance risks.

Culture & Leadership Responsibilities

  • Build and maintain a strong training team and ensure effective succession planning.
  • Champion a culture of learning, integrity, and customer-centricity across the Agency Force.
  • Collaborate with Agency Services and Sales departments to drive engagement and recognition of high-performing advisors.
  • Support individual development planning and personalized learning journeys.
  • Lead by example, providing transformational leadership that inspires excellence and innovation.

 Key Skills, Knowledge, Experience and Behavioural Competencies

 Academic and Professional Requirements

  • Education    Bachelor’s Degree    Bachelor’s degree in Business, Finance, Insurance, or a related field
  • Professional Qualification    Professional insurance certification (e.g. COP, LOMA, or Diploma in Insurance.
  • Certified Trainer (e.g., Trainer of Trainers or equivalent)

Experience Required:

  • Relevant experience    6 years

Read More & Apply

Assistant Underwriter – Risk Pricing at CIC Insurance

PURPOSE:

Reporting to the Assistant Manager – Medical Risks, the Assistant Underwriter, Risk Pricing will provide insights that help to prudently evaluate, price and prescribe the terms to apply on risks proposed so as to deliver the desired loss ratio and profitability.

PRIMARY RESPONSIBILITIES:

  • Review the risks presented in the company to ensure they are within the set underwriting guidelines and are covered under the reinsurance program.
  • Support preparation of reinsurance reports on a monthly basis to ensure timely collection of reinsurance claims.
  • Issue and approve quotations within specified limits.
  • Review Monthly Claims Register, reserves and outstanding claims.
  • Conduct Medical Underwriting review for retail proposals.
  • Provide input on product development and business innovation initiatives to ensure continuous review of existing products to meet changing market needs.
  • Prepare analytical reports on business trends, portfolio loss ratio and schemes of interest to ensure that the portfolio remains profitable and any adverse performance in corrected in a timely manner.
  • Manage renewal process to achieve the set turnaround time and retention.
  • Co-ordinate pricing activities to ensure quality and excellent customer service.
  • Review existing risks, recommend and implement risk mitigation measures.
  • Medical Underwriting for all retail proposal forms
  • Propose regular updates to the underwriting guidelines in line with emerging trends and best practice.

Key Skills, Knowledge, Experience and Behavioural Competencies
Academic and Professional Requirements

  • Education    Bachelor’s Degree.    Bachelor’s degree in a related field.
  • Professional Qualification    Insurance related or Actuarial professional qualification is an advantage

 Experience Required:

 Description    Required years of experience

  • Minimum experience in similar role    2 years

Read More & Apply

Executive Assistant – Director, Cooperatives at CIC Insurance

PURPOSE:

The Executive Assistant to the Director – Cooperatives shall provide high-level administrative, secretarial, and executive support to the Director while facilitating effective communication and coordination across the cooperatives sector. This position is designed for a highly organized and professional individual who excels in managing complex schedules, handling sensitive information with discretion, and serving as the primary liaison between the Director and various stakeholders including cooperative societies, government agencies, development partners, and the public.

PRIMARY RESPONSIBILITIES:

  • Executive Support:
    • Provide comprehensive administrative support to the Director – Cooperatives, including managing daily schedules, appointments, and calendar coordination
    • Prepare and compile briefing materials, reports, and presentations for meetings, conferences, and official engagements.
    • Draft, proof-read, and distribute correspondence, official letters, circulars, and communications on behalf of the Director
    • Coordinate travel arrangements, accommodation and itineraries for official trips and field visits
    • Maintain and update the Director’s contact database and stakeholder information.
  • Meeting and Event Management:
    • Organize and coordinate high-level meetings including board meetings, stakeholder consultations, and inter-agency forums
    • Prepare and circulate meeting agendas, supporting documents, and venue arrangements
    • Record accurate meeting minutes and follow up on action items and decisions
    • Coordinate special events, workshops, and conferences related to cooperative development
    • Manage meeting logistics including equipment, refreshments, and participant coordination.
  • Communication and Liaison:
    • Serve as the primary point of contact between the Director and internal/external stakeholders
    • Screen and prioritize incoming communications, calls, and requests for appointments
    • Facilitate communication between the Director and cooperative societies, government agencies, and development partners
    • Handle routine inquiries and redirect complex matters to appropriate personnel
    • Maintain professional relationships with key stakeholders and partners.
  • Information and Records Management:
    • Establish and maintain efficient filing systems for both electronic and physical documents
    • Ensure proper documentation and archiving of official correspondence and records
    • Manage confidential files and sensitive information with appropriate security measures
    • Coordinate information requests and compile statistical reports as required.
  • Project and Program Support:
    • Prepare progress reports and status updates on ongoing initiatives.
    • Support the organization of training programs and capacity-building activities.
    • Facilitate coordination between different units within the department
  • Financial and Administrative Coordination:
    • Assist the Director in budget preparation and financial planning processes
    • Coordinate procurement activities and vendor management
    • Monitor departmental expenditures and maintain financial records
    • Support audit processes and compliance activities
    • Assist the Director in coordinating human resource matters including leave management and staff.
  • Stakeholder Relations:
    • Represent the Director at designated meetings and functions when required
    • Build and maintain relationships with cooperative societies and their leaders
    • Coordinate with international organizations and development partners
    • Support public relations activities and media coordination
  • Track action items and matters arising with heads of segments and branch coordinators from various meetings and engagements
  • Any other related duties as assigned by the Director from time to time.

Key Skills, Knowledge, Experience and Behavioural Competencies
Academic and Professional Requirements

  • Education    Bachelor’s Degree    Bachelor’s degree in Business Administration, Public Administration, Social Sciences, or related field
  • Professional Qualification    Certificate in Secretarial Studies, Office Management or Project Management is an added advantage.

Experience Required:

 Description    Required years of experience

  • Relevant experience in executive support, administration, or cooperative sector, MS Word, Excel, PowerPoint, Publisher    3 years
  • Understanding of cooperative principles, governance, and development is mandatory

Read More & Apply

Application Systems Support Analyst at CIC Insurance

PURPOSE:

  • Reporting to the ICT Manager – General Business, the role holder will be responsible Supporting the business on first line support related tasks. He/She will be the point of contact between ICT and the CIC General Business (GB) staff as the first line of support on critical business systems related issues. These include tasks such as setting up new users, installing application software, deployment of application Change Request Patches, Gathering Technical requirements, carrying out technical UATs, doing RCA on reported issues as well as issuing recommendations and following up with the vendors on such issues to closure.

PRIMARY RESPONSIBILITIES:

  • Provide support for General Business Systems i.e. core system, portals and mobile apps in line with ICT service delivery agreement.
  • Onboarding and offboarding of users in systems in line with the ICT policy.
  • Conduct system user trainings and knowledge transfer in collaboration with the business.
  • Analyse system issues/gaps and offer solutions to resolve or escalate to the vendor for resolution.
  • Analyse business requirements and advise on technical feasibility for implementation.
  • Conduct minimal software development tasks i.e. developing reports, maintain existing systems integrations, core system codes.
  • Collaboratively work with system vendors to implement systems change requests in line with the business requirements.
  • Ensure quality of system patches by validating vendor deliverables in line with change management processes.
  • Review and document system controls, incidents, and recommend corrective actions.
  • Conduct disaster recovery procedures in line with risk and compliance guidelines.
  • Review and verify systems back-ups on a daily basis, and conduct back up restore tests in UAT on a quarterly basis in collaboration with the database administrator.
  • Continuously conduct and report internal vulnerability assessments of systems to address identified vulnerabilities in liaison with information security and risk subsections.

Key Skills, Knowledge, Experience and Behavioural Competencies
Academic and Professional Requirements
Particulars    
Detail    

Specific Field or Qualification 
Education    

  • Bachelor’s Degree    
  • Bachelor’s degree in Information Technology or a related field.

Professional Qualifications    

  • CCNA, ITIL, CompTIA, SQL, Oracle Database Systems

Experience Required:

Description
Required years of experience
Relevant experience systems design and development

  • Minimum of three (3) years

Qualifications, Skills and Competencies:

  • Knowledge of Insurance processes and systems.
  • Knowledge of PostgreSQL, Oracle Database Systems and other relational database systems.
  • Knowledge of SQL based languages.
  • Experience in Linux and Windows operating systems administration with ability to perform minimal scripting in Linux.
  • Basic Training in ITIL – Added Advantage.
  • Experience in supporting Web and Mobile apps.
  • Experience in supporting AIMS systems will be an added advantage.

CIC Insurance Values

  • CIC insurance Group is committed to providing excellent service, spur further growth and employees are required to align their behaviour to the following core values as critical to driving their performance;
  • Integrity- Be fair and transparent
  • Dynamism- Be passionate and innovative
  • Performance- Be efficient and results driven
  • Co-operation- Live the Co-operative spirit

Read More & Apply

Executive Assistant – Director, Cooperatives at CIC Insurance

PURPOSE:

The Executive Assistant to the Director – Cooperatives shall provide high-level administrative, secretarial, and executive support to the Director while facilitating effective communication and coordination across the cooperatives sector. This position is designed for a highly organized and professional individual who excels in managing complex schedules, handling sensitive information with discretion, and serving as the primary liaison between the Director and various stakeholders including cooperative societies, government agencies, development partners, and the public.

PRIMARY RESPONSIBILITIES:

  • Executive Support:
    • Provide comprehensive administrative support to the Director – Cooperatives, including managing daily schedules, appointments, and calendar coordination
    • Prepare and compile briefing materials, reports, and presentations for meetings, conferences, and official engagements.
    • Draft, proof-read, and distribute correspondence, official letters, circulars, and communications on behalf of the Director
    • Coordinate travel arrangements, accommodation and itineraries for official trips and field visits
    • Maintain and update the Director’s contact database and stakeholder information.
  • Meeting and Event Management:
    • Organize and coordinate high-level meetings including board meetings, stakeholder consultations, and inter-agency forums
    • Prepare and circulate meeting agendas, supporting documents, and venue arrangements
    • Record accurate meeting minutes and follow up on action items and decisions
    • Coordinate special events, workshops, and conferences related to cooperative development
    • Manage meeting logistics including equipment, refreshments, and participant coordination.
  • Communication and Liaison:
    • Serve as the primary point of contact between the Director and internal/external stakeholders
    • Screen and prioritize incoming communications, calls, and requests for appointments
    • Facilitate communication between the Director and cooperative societies, government agencies, and development partners
    • Handle routine inquiries and redirect complex matters to appropriate personnel
    • Maintain professional relationships with key stakeholders and partners.
  • Information and Records Management:
    • Establish and maintain efficient filing systems for both electronic and physical documents
    • Ensure proper documentation and archiving of official correspondence and records
    • Manage confidential files and sensitive information with appropriate security measures
    • Coordinate information requests and compile statistical reports as required.
  • Project and Program Support:
    • Prepare progress reports and status updates on ongoing initiatives.
    • Support the organization of training programs and capacity-building activities.
    • Facilitate coordination between different units within the department
  • Financial and Administrative Coordination:
    • Assist the Director in budget preparation and financial planning processes
    • Coordinate procurement activities and vendor management
    • Monitor departmental expenditures and maintain financial records
    • Support audit processes and compliance activities
    • Assist the Director in coordinating human resource matters including leave management and staff.
  • Stakeholder Relations:
    • Represent the Director at designated meetings and functions when required
    • Build and maintain relationships with cooperative societies and their leaders
    • Coordinate with international organizations and development partners
    • Support public relations activities and media coordination
  • Track action items and matters arising with heads of segments and branch coordinators from various meetings and engagements
  • Any other related duties as assigned by the Director from time to time.

Key Skills, Knowledge, Experience and Behavioural Competencies
Academic and Professional Requirements
Particulars    Detail    Specific Field or Qualification 

  • Education    Bachelor’s Degree    Bachelor’s degree in Business Administration, Public Administration, Social Sciences, or related field
  •      Professional Qualification    Certificate in Secretarial Studies, Office Management or Project Management is an added advantage.

Experience Required:

 Description    Required years of experience

  • Relevant experience in executive support, administration, or cooperative sector, MS Word, Excel, PowerPoint, Publisher    4 years
  • Understanding of cooperative principles, governance, and development is mandatory

Read More & Apply

Accounts Assistant – Medical Reconciliation at CIC Insurance

Accounts Assistant – Medical Reconciliation

PURPOSE:

Reporting to the Supervisor – Accounts Reconciliation, the role holder will be responsible for receipting, banking, reconciliation for daily banking Vs Receipts. He/she will also be responsible for dispatch of receipts to customers.

PRIMARY RESPONSIBILITIES:

  • Reconciliation of service providers’ accounts to verify the accurate debt status;
  • Facilitate sign-offs on service provider accounts;
  • Manage Provide payment for the service providers;
  • Sending of provider remittances and Dispatch of Cheques to service providers
  • Maintain constant communication with providers on issues relating to credit accounts;
  • Discount negotiation and follow up to ensure payment within the set timelines.
  • Any other duty as may be given by the Assistant Manager Provider & Forensic

Key Skills, Knowledge, Experience and Behavioural Competencies

Academic and Professional Requirements

  • Education    Bachelor’s Degree    Bachelor’s in Accounting and Finance
  • Professional Qualification    CPA is an added advantage

 Experience Required:

 Description    Required years of experience

  • Relevant experience    2years

Read More & Apply

Principal Officer – Micro Insurance at CIC Insurance

PURPOSE:

  • Reporting to the Group Managing Director & CEO, the Principal Officer will provide strategic, operational, and regulatory leadership to the Micro Insurance segment of the subsidiary, ensuring sustainable growth, regulatory compliance, and alignment with CIC Group’s vision. The role focuses on designing affordable, accessible, and customer-centric insurance solutions targeting underserved markets, in compliance with the Insurance Regulatory Authority (IRA) guidelines.

PRIMARY RESPONSIBILITIES:

Strategic Leadership (20% of time)

  • Develop and implement the Micro Insurance business strategy in line with the subsidiary’s and CIC Group’s strategic objectives.
  • Identify emerging market trends, opportunities, and risks, and recommend innovative micro insurance solutions.
  • Lead transformation initiatives to enhance customer outreach through digital channels, mobile platforms, and community-based distribution models.

 Business Growth & Market Development (20% of time)

  • Drive revenue growth, policy uptake, and market penetration for micro insurance products.
  • Build strategic partnerships with SACCOs, MFIs, NGOs, telcos, and community-based organizations to expand distribution.
  • Champion financial inclusion by ensuring product affordability and accessibility to low-income and rural populations.

Product Development & Innovation (15% of time)

  • Oversee the design, pricing, and rollout of micro insurance products that meet regulatory requirements and customer needs.
  • Ensure product features are simple, transparent, and relevant to the target market.
  • Incorporate customer feedback into product improvement cycles.

 Regulatory & Compliance Oversight (15% of time)

  • Serve as the designated Principal Officer for Micro Insurance as per IRA requirements.
  • Ensure full compliance with micro insurance regulations, guidelines, and industry codes of practice.
  • Maintain strong working relationships with the IRA and other relevant authorities, ensuring timely submission of all statutory reports.

 Operational Excellence (10% of time)

  • Oversee efficient underwriting, claims, and policy administration processes.
  • Implement governance, risk, and control frameworks for operational integrity.
  • Monitor performance metrics to ensure service delivery meets customer and regulatory expectations.

Financial Management (10% of time)

  • Prepare and manage the Micro Insurance budget and business plan.
  • Monitor financial performance, taking corrective action where necessary to meet profitability targets.
  • Ensure cost-effective resource allocation.

 Stakeholder & Community Engagement (5% of time)

  • Build trust and long-term relationships with community leaders, regulators, and key partners.
  • Represent the Micro Insurance segment at industry events, policy dialogues, and media engagements.

People Leadership (5% of time)

  • Lead, mentor, and develop the Micro Insurance team to deliver on strategic objectives.
  • Promote a high-performance, customer-focused culture.
  • Ensure succession planning and continuous skills development.

Key Skills, Knowledge, Experience and Behavioural Competencies

 Academic and Professional Requirements:

  • Education    Bachelor’s Degree    
  • Bachelor’s degree in Insurance, Business Administration, Actuarial Science, Economics, or related field
  • Master’s degree is an added advantage

Professional Qualification    

  • ACII, AIIK, LOMA FLMI or equivalent professional insurance qualification.
  • Member of IIK

Relevant experience    

  • Minimum of 12 years’ experience in insurance, with at least 5 years in micro insurance or inclusive finance
  • Relevant experience at senior leadership level.
  • Proven track record in market development, product innovation, and regulatory compliance.
  • Experience in product distribution through digital channels is highly preferred

Skills and Competencies:

  • Strategic thinking and execution.
  • Deep understanding of micro insurance products, distribution models and customer needs.
  • Possess industry knowledge of micro insurance at a regional and global level.
  • Strong commercial acumen, analytical skills and digital savvy.
  • Proven track record of attaining targets of business growth and profitability for micro insurance or inclusive finance.
  • Strong cross-cultural, people and relationship management skills.
  • Excellent interpersonal and networking skills; with the ability to lead and work well in a team environment.
  • Exceptional communication and stakeholder engagement.
  • Sound understanding of statutory and regulatory requirements of corporate governance, business and micro insurance operations.
  • Leadership and team development.

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Business Development Manager – Partnerships at CIC Insurance

PURPOSE:

Reporting to the Head of Business Development, the role holder will drive the growth and execution of CIC Asset Management’s retail strategy by building, managing, and expanding strategic distribution partnerships. The role focuses on three core verticals: Independent Financial Advisors (IFAs), fintech aggregators, and institutional partners (including banks and cooperatives). The Business Development Manager – Partnerships will coordinate partner onboarding, engagement, and performance tracking to unlock new Assets Under Management (AUM), deepen channel diversification, and ensure scalable client acquisition through third-party networks.

PRIMARY RESPONSIBILITIES:

Partnership Development & Management

  • Identify, evaluate, and onboard high-potential strategic partners, including fintech platforms, banks, diaspora aggregators, and Independent Financial Advisors (IFA).
  • Design and implement mutually beneficial partnership models white-label solutions, embedded investing, and referral structures.
  • Lead contract negotiation, onboarding documentation, training, and go-to-market alignment for new partners.
  • Maintain strong partner relationships through structured engagement plans, reviews, and strategic alignment meetings.

IFA Channel Activation

  • Execute the phased strategy for IFA growth including recruitment, segmentation, training, certification, and performance management.
  • Provide operational support and tools to IFAs to help them drive client acquisition and conversions across diverse counties and diaspora channels.
  • Monitor IFA performance metrics (e.g. AUM generated, client activity, retention) and address bottlenecks to productivity.

Go-to-Market Strategy & Campaigns

  • Collaborate with Marketing, Product, and Digital teams to co-create campaigns that drive retail growth through partner ecosystems.
  • Champion adoption and activation of CIC Invest App, APIs, and other digital investment journeys among partners and IFAs.
  • Ensure tailored messaging and product positioning to match the needs of partners’ customer segments (mass market, diaspora, youth, HNWIs).

Performance Tracking & Reporting

  • Define KPIs and dashboards to monitor partner/channel contribution to AUM growth, client retention, and engagement.
  • Generate and present monthly performance reports, insights, and proposals to the Head of Business Development and ExCo.
  • Leverage analytics to optimize product-channel fit and drive campaign adjustments for underperforming partnerships.

Compliance, Training & Partner Enablement

  • Ensure all partners and IFAs operate within regulatory guidelines and adhere to CIC’s operational standards.
  • Coordinate onboarding, compliance training, and refresher workshops in collaboration with the Compliance and Operations teams.
  • Serve as the escalation point for partner-related issues and ensure timely resolution and feedback loops.

Audit, Compliance, and Risk Management

  • Ensure all business development activities, sales practices, and partnership engagements comply with internal policies, CMA regulations, and industry best practices.
  • Participate in internal and external audit processes by providing documentation, explanations, and implementing corrective actions.
  • Proactively identify and mitigate business risks associated with distribution, onboarding, and client servicing.

Key Skills, Knowledge, Experience and Behavioural Competencies
Academic and Professional Requirements

  • Education    Bachelor’s Degree    Bachelor’s degree in Business, Finance, Actuarial science, or related field.
  • Master’s degree or professional certification (ICIFA, CISI ) is an added advantage

 Experience Required:

 Description    Required years of experience

  • Experience in business development, financial services, fintech partnerships, or distribution management.    7+
  • Proven track record of building and growing B2B2C partnerships or sales networks in financial services.
  •  

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Brand & Advertising Specialist at CIC Insurance

PURPOSE:

Reporting to the Communications Manager- Brand and advertising, the role holder will support the development and execution of brand and advertising initiatives that drives brand visibility, consistency, and equity across all CIC Insurance Group business units and communication channels. This role contributes to both strategic and operational brand activities, ensuring alignment with the organization’s overall marketing objectives, while supporting internal and external brand communications.

PRIMARY RESPONSIBILITIES:

Brand Support and Strategic Alignment

  • Support implementation of brand strategy and guidelines across all branches/ touchpoints.
  • Monitor brand asset usage and ensure alignment with CIC brand and tone of voice.
  • Collaborate in initiatives that build brand salience, equity, and positioning across internal and external audiences.
  • Support internal brand engagement initiatives and brand alignment with staff across subsidiaries.

Campaign Coordination and Execution

  • Support execution of 360° brand campaigns (TV, radio, digital, OOH, print).
  • Coordinate production and adaptation of campaign materials across business units and subsidiaries.
  • Liaise with media, creative, OOH and research agencies for campaign execution and monitoring.
  • Monitor campaign performance metrics and recommend optimizations.

Creative Design and Content Production

  • Design marketing and communication materials (brochures, banners, social media creatives, signage, event branding, etc.)
  • Develop branded templates and ensure consistency in visual identity across the Group.
  • Support creative concept development in collaboration with agencies and internal stakeholders.

Digital and Social Media Support

  • Support in the adaptation and deployment of digital campaign assets for website, email, and social media.
  • Coordinate with digital marketing team to ensure brand consistency across platforms.
  • Contribute to design of landing pages, e-shots, and digital banners.

Vendor and Internal Coordination

  • Coordinate with procurement to onboard, brief, and manage creative, OOH and media suppliers.
  • Ensure timely processing of procurement documents.
  • Maintain vendor quality standards and evaluate creative partner performance.

Research and Reporting

  • Assist in preparing brand health reports, campaign performance summaries, and marketing dashboards.
  • Collaborate in market research studies and track brand awareness metrics.

Key Skills, Knowledge, Experience and Behavioural Competencies

Academic and Professional Requirements

  • Education    Bachelor’s Degree    Bachelor’s degree in Marketing, Communication, Graphic Design, or related field

 Experience Required:

 Description    Required years of experience

  • Relevant experience    3 years

Skills and Competencies

  • Proficiency in Adobe Creative Suite (Illustrator, Photoshop, InDesign, After Effects).
  • Strong understanding of branding principles and creative processes.
  • Excellent design and visual communication skills.
  • Strong project management and multitasking abilities.
  • Excellent interpersonal and collaboration skills.
  • Budget management and financial acumen.

Software Developer Vacancy at CIC Insurance

PURPOSE:

Reporting to the ICT Enterprise Systems Manager, the role holder will be responsible for developing and maintaining robust, secure, and scalable web applications that support CIC Group’s initiatives. The role involves delivering high-quality software solutions using Node.js and Next.js, ensuring alignment with the Group’s technology standards, while enhancing user experience, operational efficiency, and system integration across business units.

PRIMARY RESPONSIBILITIES:

  • Develop performant and scalable web applications using Next.js for the frontend and Node.js for the backend.
  • Collaborate with business analysts, and other developers to gather requirements and deliver fit-for-purpose software solutions.
  • Participate in code reviews, unit testing, and integration testing to ensure quality and adherence to coding standards.
  • Implement RESTful APIs and microservices that integrate with third-party systems and internal services.
  • Maintain technical documentation including software architecture, API specifications, and deployment guides.
  • Ensure applications are secure, optimized, and maintainable by following modern development best practices.
  • Work closely with DevOps to support continuous integration and continuous deployment (CI/CD) pipelines.
  • Participate in sprint planning, stand-ups, and retrospectives within an agile team environment.
  • Identify and resolve bugs and performance bottlenecks across the stack.
  • Stay current with new tools and technologies and support their adoption within the development team.

Key Skills, Knowledge, Experience and Behavioural Competencies

Academic and Professional Requirements

Education 

  • Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field.

 Professional Qualifications 

  • Any professional certification – preferably in software development – is an added advantage

 Experience Required:

 Description    Required years of experience

Relevant experience 

  • Minimum of three (3) years in full-stack web development, with hands-on use of Node.js and Next.js

Skills and Competencies:

Proficiency in:-

  • Frontend: HTML, CSS, TypeScript, React.js, Next.js
  • Backend: Node.js, Express.js, REST APIs
  • Databases: PostgreSQL, Oracle
  • Version control: Git and GitHub workflows
  • Testing: Jest, Cypress, or equivalent tools

Additional Advantageous Skills:–

  • Familiarity with containerized environments (Docker, Kubernetes)
  • Knowledge of authentication standards such as OAuth2 and JWT
  • Understanding of SEO and performance optimization techniques in modern web applications
  • Strong problem-solving, communication, and collaboration skills
  • Proven ability to collaborate with multidisciplinary teams of business analysts, developers and subject-matter experts
  • Positive attitude and willingness to continuously learn and adapt to new technologies

Read More & Apply

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