Assistant Risk Analyst at CIC Insurance
About the Role
Reporting to the Assistant Manager Enterprise Risk and Data
Protection Officer, the Assistant Risk Analyst will be responsible for risk
identification, analysis, assessment and designing controls/mitigation for risk
within the company and recording them to facilitate transparency and accuracy
in decision making.
Key Responsibilities
- Coordinating
risk champions in risk identification and analysis.
- Assessment
of risk positions and exposures for all CIC Group entities as well as
actions taken to manage these risks.
- Monitor
the progress of risk mitigation activities.
- Preparation
of action tracking plans on risks and controls and monitoring agreed
actions to closure.
- Maintenance
of risk and incidence logs as well as monitoring of emerging risks.
- Monitor
the residual risk within the set control.
- Coordinate
risk champions in risk identification and analysis.
- Review
files and capture information during risk audits.
- Collect
and analyses data for risk assessment, monitoring and compliance.
- Monitoring
and evaluating KRIs across CIC Group in order to detect early warning
signs of potential risk exposures.
- Analysis
of trends and patterns and developing rules and strategies to improve the
efficiency of risk identification and assessment
- Preparation
and/or regular update of the risk framework, risk registers, risk appetite
statements and risk tolerance statements for each of the CIC Group
entities.
Who We’re Looking For
Essential Knowledge/Skills and Experience Required:
- Bachelor’s
degree from a recognized university
- Certification
in either of the following; CISA/ CISM/ CRM/ Progress in CPA is an added
advantage.
- Minimum
of 1 (one) year of relevant experience.
The application should reach us by close of business
on 13th February, 2026. Please note only
short-listed candidates will be contacted. If you do not hear from us by 28th February,
2026 consider your application unsuccessful.
Strategy Analyst at CIC Insurance
About the Role
Reporting to the Group Head of Strategy & Sustainability,
the Strategy Analyst will play a critical role in reviewing and monitoring the
implementation of the Corporate Strategic Plan by analyzing market trends,
business operations, and performance data, working closely with leadership to
identify opportunities for growth, efficiency, and competitive advantage, while
ensuring timely, efficient, and effective dissemination of information on the
Group’s performance to relevant stakeholders.
Key Responsibilities
- Conduct
market research to understand customer needs, competitor strategies, and
industry trends.
- Analyze
data from various sources (internal & external) to identify trends,
patterns, and opportunities for growth or improvement.
- Identify
and analyze complex business problems and propose solutions.
- Communicate
findings and recommendations to various stakeholders, including leadership
teams.
- Facilitate
the development of the corporate strategic plan and annual reviews
- Facilitate
tactical plans formulation & review- to ensure formulation &
monitoring of the business/departmental tactical plans and gauge their
effectiveness in guiding the Group to achieve its strategic objectives/
Corporate Strategic Plan – quarterly & biannually
- Ensure
alignment of the tactical plans to the Group strategic goals and
initiatives
- Support
collection of data for annual Integrated and Sustainability reporting
- In
collaboration with Strategic Business Units, list key strategic
organizations and influencers with the objective of tracking their
activities and explore partnership opportunities that are beneficial to
the Group.
Essential Knowledge/Skills and Experience Required:
- A
bachelor’s degree in business related course, Economics, Statistics,
Mathematics or Actuarial Science
- Minimum
of 4 years working experience in Research and analysis.
- Additional
qualification in research will be an added advantage.
- Working
experience in Insurance / Financial Services will be added advantage.
Desirable knowledge/skills and Experience Required:
- Professional
Accounting/ analytics qualification will be added advantage
Key Competencies
- Excellent
report writing, verbal, & presentation skills.
- Good
analytical and communication skills
- Ability
to forge working relationships and network in the industry
- A good
knowledge of the financial sector, insurance services, capital markets,
key relevant stakeholder organizations, for example the regulators (IRA,
CMA, RBA) and major industry bodies.
Branch Manager – Naivasha at CIC Insurance
About the Role
To drive revenue growth in the targeted business, enhance
visibility and presence in the region, and create strong stakeholder value by
overseeing efficient resource utilization and maintaining a customer-centric
focus across the region.
Key Responsibilities
- Management
of Intermediary relationships (broker, banks & independent agents),
clients to deliver targeted premium outputs across all subsidiaries.
- Provide
leadership and support to the staff, sales and marketing team by driving
the implementation of the corporate strategy, through training and
motivation to achieve the organizational objectives
- Organize
and represent the company in all relevant forums e.g. cooperative
societies AGMs, leaders’ meetings and seminars as they conduct Business
promotions in liaison with PR staff
- Pipeline
business management, quotation processing and transmitting them to the
intermediaries & clients within set TATs.
- Enforcing
of credit control compliance and debt management standard.
- Draw
up and operationalize SLAs with intermediaries for differentiated service
delivery and resolve all customer complaints/inquiries promptly and
professionally.
- Adhere
to inter-departmental service level standards in liaison with business
leaders across all Group subsidiaries and support the daily branch
operations, including sales processing, policy issuance, and claims
handling.
- Renewal
follow-up to achieve the renewal retention ratios
- Champion
cross selling for corporate, retail business and support Opening up new
markets and distribution channels including local check offs for Ordinary
Life
- Identify
and facilitate Branch staff Resourcing requirements including recruitment,
appraisal, career development, succession and resource planning, in
liaison with the People and culture department
- Coordinate
all intermediary activities as they Monitor and provide market
intelligence to help to identify potential for both business acquisition
and strategic planning
- Recruit,
train, and manage a high-performing sales team as well as grow their
intermediary portfolio.
- Ensure
compliance with all regulatory requirements.
Generic Duties
- Carry
out performance appraisal, coaching and mentoring staff;
- Participate
in planning and budgeting for the department.
Who We’re Looking For
Qualifications
- Bachelor’s
Degree in a relevant field
- Relevant
Professional Qualification
- Minimum
of six (6) years’ relevant experience in a similar position, two (2) of
which at supervisory level.
Key Competencies
- Customer
focussed and have strong business acumen
- Strong
leadership skills to drive business performance
- Effective
collaborator with excellent communication skills.
- Organized,
detail-oriented, and able to work under tight timelines.
- Committed
to professional growth and continuous learning.
- Effective
stakeholder management and conflict management
Branch Manager – Mombasa at CIC Insurance
About the Role
To drive revenue growth in the targeted business, enhance
visibility and presence in the region, and create strong stakeholder value by
overseeing efficient resource utilization and maintaining a customer-centric
focus across the region.
Key Responsibilities
- Management
of Intermediary relationships (broker, banks & independent agents),
clients to deliver targeted premium outputs across all subsidiaries.
- Provide
leadership and support to the staff, sales and marketing team by driving
the implementation of the corporate strategy, through training and
motivation to achieve the organizational objectives
- Organize
and represent the company in all relevant forums e.g. cooperative
societies AGMs, leaders’ meetings and seminars as they conduct Business
promotions in liaison with PR staff
- Pipeline
business management, quotation processing and transmitting them to the
intermediaries & clients within set TATs.
- Enforcing
of credit control compliance and debt management standard.
- Draw
up and operationalize SLAs with intermediaries for differentiated service
delivery and resolve all customer complaints/inquiries promptly and
professionally.
- Adhere
to inter-departmental service level standards in liaison with business
leaders across all Group subsidiaries and support the daily branch
operations, including sales processing, policy issuance, and claims
handling.
- Renewal
follow-up to achieve the renewal retention ratios
- Champion
cross selling for corporate, retail business and support Opening up new
markets and distribution channels including local check offs for Ordinary
Life
- Identify
and facilitate Branch staff Resourcing requirements including recruitment,
appraisal, career development, succession and resource planning, in
liaison with the People and culture department
- Coordinate
all intermediary activities as they Monitor and provide market
intelligence to help to identify potential for both business acquisition
and strategic planning
- Recruit,
train, and manage a high-performing sales team as well as grow their
intermediary portfolio.
- Ensure
compliance with all regulatory requirements.
Generic Duties
- Carry
out performance appraisal, coaching and mentoring staff;
- Participate
in planning and budgeting for the department.
Who We’re Looking For
Qualifications
- Bachelor’s
Degree in a relevant field
- Relevant
Professional Qualification
- Minimum
of six (6) years’ relevant experience in a similar position, two (2) of
which at supervisory level.
Finance Assistant – Kitengela at CIC Insurance
About the Role
Reporting to the Branch Manager the role holder with be
responsible for Branch credit reports, debtor’s reconciliation, receipting,
banking, and petty cash management.
Key Responsibilities
- Participate
in implementation of the company’s credit control policy;
- Sending
monthly commission and debtor’s statements and resolve incoming queries on
outstanding accounts from intermediaries;
- Apply
reminders on account to ensure debts are paid in a timely manner and full
follow through by relevant intermediaries;
- Referring
of uncollected debts to debt collection agencies, managing legal action
and reference to the Credit Reference Bureau (CRB);
- Drive
collection of premium debited on a monthly basis;
- Tracing
and pursuing long outstanding debtors and where possible, assess capacity
to settle debts;
- Follow
up bounced cheques and contacts the clients for replacements as and when
it arises and provides a monthly report;
- Check
remittances (RTGS, EFT, IPFs) and facilitate receipting within 24 hours
and monitor daily receipting and banking of all premiums received;
- Visit
and call intermediaries for follow up on collections and reconciliations
to provide a weekly report.
Qualifications
- Bachelor’s
degree in Accounting, Finance, or related field.
- Progress
in CPA, ACCA, or equivalent certification required.
- 1 – 2
years of experience in accounting.
Assistant Accountant at CIC Insurance
About the Role
This role provides essential support to the organization’s
financial operations, reporting, and compliance functions. The position is
primarily responsible for assisting with month-end processes, reconciliations,
and day-to-day transactional accounting activities to ensure accuracy,
efficiency, and compliance to internal controls.
Key Responsibilities
- Assist
to prepare and circulate weekly cash flow forecasts to assist in managing
the company’s liquidity needs.
- Process
end month journal vouchers in a timely and accurate manner to support
accurate financial reporting.
- Support
the preparation of investments related financial reports for the group and
collective investment funds.
- Assist
in the preparation of monthly and annual financial statements including
schedules and disclosures.
- Monitor
and reconcile expense and investment ledgers regularly to identify,
Investigate, and resolve discrepancies, and ensure completeness and
accuracy of financial information.
- Ensure
adherence to accounting standards, internal controls, and regulatory
requirements in all accounting processes
- Support
internal and external audits by providing accurate schedules and
documentation for Unit Trust funds and CIC Asset management, addressing
audit queries promptly.
- Perform
other duties as assigned.
Who We’re Looking For
Qualifications
- Bachelor’s
degree in Accounting, Finance, or related field.
- Progress
in CPA, ACCA, or equivalent certification required.
- 1-2
years of experience in accounting.
- Proficiency
in accounting software and microsoft Excel.
Key Competencies
- Strong
attention to detail and analytical skills.
- Excellent
organizational and time-management skills.
- Strong
problem -solving, collaborative and communication abilities.
- Self-starter:
Demonstrates initiative and the ability to work with minimal supervision
The application should reach us by close of business
on 2nd February, 2026. Please note only
short-listed candidates will be contacted. If you do not hear from us by 28th February,
2026 consider your application unsuccessful.
Assistant Manager- Policy Administration at CIC Insurance
About the Role
Reporting to the Policy Administration and Servicing
Manager, the role holder will be responsible for accurate premium allocation to
client policies, effective management of the policy loans and unit-linked
portfolios, administration of interest rates for savings-linked products, and
conducting comprehensive premium analysis to support financial integrity and
client satisfaction.
Key Responsibilities
- Supervise
and train premium administration team to ensure quality output;
- Maintain
and engage direct debit (bank) and money partners to ensure smooth
resolution of premium administration concerns;
- Supervise
timely launch, collection and stoppages for direct debits;
- Supervise
allocation and posting of check-off receipts based on submitted by
products within SLA timelines;
- Supervise
accurate loan posting and process/authorise interest rates for policy
loans on endowment products;
- Process
investment contributions received for the unit linked product to fund
Manager and update unit price in liaison with claims and finance;
- Monitor
and track expected versus received premium analysis;
- Train
supervise and authorise processed refunds to reduce unknown, unposted and
unprocessed suspense amounts;
- Coordinate
and supervise quality of responses to customers and intermediary’s
enquiries and complaints with regards to premium administration issues;
- Supervise
and train on m-pesa matching to policies;
- Conduct
premium reconciliation on policies due for lapse and/or maturity;
- Timely
matching of m-pesa unmatched premiums across all individual life paybills;
- Intitiate
M-pesa Reversals for wrongly received premiums on Paybill platform.
- Provide
Regular reports and insights to management on Premium analysis, Suspense
performance, Direct Debit Performance, Loan analysis, m-pesa performance
and Unit linked performance.
Who We’re Looking For
Essential Knowledge/Skills and Experience Required:
- Bachelor’s
degree in the relevant field.
- Technical
competence in insurance or finance AKII/ACII/LOMAALMI/CPA/ACAA
- Minimum
of four (4) years’ relevant experience.
Desirable knowledge/skills and Experience Required:
- Understanding
of the working environment /competitors
- Basic
knowledge of regulations: IRA, Consumer Protection, UFAA, AML-CFT
Key Competencies
- Excellent
communication and presentation skills
- Problem
solving skills
- Excellent
interpersonal skills
- Good
negotiation skills
- Good
analytical skills
Fraud Management Officer at CIC Insurance
About the Role:
Reporting to the Assistant Manager Fraud Prevention and
Investigation, the role holder will conduct objective, fair, thorough,
unbiased, and timely digital forensic investigations into allegations of fraud,
waste, abuse, or other misconduct committed against the company. The role
involves the collection, preservation, analysis, and presentation of digital
evidence in support of internal investigations and potential prosecution of
technology-related malpractices. The incumbent ensures evidentiary integrity, supports
enforcement actions, and contributes to the prevention and deterrence of fraud
through forensic readiness and technical expertise.
Key Responsibilities
Digital Forensic Investigations
- Identify,
acquire, preserve, and analyze digital evidence from various sources
including computers, mobile devices, email servers, databases, and cloud
systems.
- Recover,
reconstruct, and interpret deleted, encrypted, or damaged data relevant to
fraud or misconduct cases.
- Conduct
forensic imaging and maintain a strict chain of custody for all evidence
collected.
- Utilize
forensic software and tools to examine data and uncover relevant
information for ongoing investigations.
- Prepare
comprehensive forensic reports and technical exhibits to support internal
investigations, disciplinary hearings, or legal proceedings.
- Provide
expert testimony or witness statements in disciplinary or court
proceedings where required.
- Provide
expert testimony or witness statements in disciplinary or court
proceedings where required.
Fraud Detection and Investigation
- Collaborate
with fraud investigators, internal audit, risk management, and legal teams
in identifying digital trails of fraudulent activity.
- Conduct
forensic reviews on systems implicated in cases of data manipulation,
unauthorized access, or cyber-enabled fraud.
- Conduct
digital fraud risk assessment to give reasonable assurance on the
integrity of company systems
- Support
proactive detection of fraud trends by analyzing digital evidence
patterns, anomalies, and emerging fraud schemes.
- Provide
technical expertise in designing fraud prevention controls and enhancing
systems security posture.
Incidence Response and Evidence Management
- Support
incident response efforts involving data breaches, cyberattacks, or
insider threats.
- Develop
and maintain procedures for evidence handling, documentation, and storage
in compliance with legal and regulatory requirements.
- Ensure
proper chain-of-custody protocols, data integrity and data protection
principles are adhered to during all investigations and handling of
digital evidence.
- Maintain
readiness of forensic tools, software licenses, and secure forensic lab
environments.
Forensic Readiness and Continuous Improvement
- Develop
and implement digital forensics policies, standard operating procedures
(SOPs), and guidelines.
- Keep
abreast of emerging technologies, forensic methodologies, and legal
developments impacting digital evidence management.
- Conduct
training and awareness programs for investigators and staff on evidence
preservation and reporting procedures.
- Participate
in fraud risk assessments and recommend control improvements based on
forensic findings.
- Document
all findings and prepare reports that will be used both internally and
during prosecutions.
- Prioritize
follow-up on control enhancement recommendations after closure of an
assignment.
- Prepare
investigation findings report for internal use and support law enforcement
agencies in prosecutions where necessary.
- Performs
other duties to support the operational function of the Investigation Unit
as determined by the Head of Investigations or Designate.
- Attend
Court as a witness in support of such evidence.
Who We’re Looking For
Qualifications
- BSc
from a recognized University preferably in Computer Science, Information
Technology, Cybersecurity, Criminal Justice Studies, or a relevant field.
- Certification
in digital forensics (e.g., Certified Cyber Forensics Professional, GIAC
Certified Forensic Analyst, CFCE (Certified Forensic Computer Examiner),
or CEH (Certified Ethical Hacker))
- CFE /
CISA / CISM or other relevant certification is an added advantage
- At
least 2 years’ experience in fraud / forensic investigations
- Proven
track record in investigating technology-driven fraud or misconduct cases.
Key Competencies
- Conflict
resolution with display of good interviewing and interrogation skills
- High
levels of integrity and confidentiality in data and information management
- Excellent
digital forensics analytical and report writing skills
- Ability
to use both forensics and analytical tools to extract information from
data set
- Emotional
intelligence and a high degree of cultural sensitivity
Employee Relations and Wellness Manager at CIC Insurance
About the Role:
This role is critical in fostering a fair, inclusive, and
psychologically safe workplace across the CIC Group. It combines proactive
Employee Relations (ER) management with strategic wellness integration to
enhance employee experience and shape organizational culture.
Key Responsibilities
1. Employee Relations 60%
- Drive
execution of a values-driven Employee Relations strategy that fosters
trust, accountability, and alignment with organizational culture.”
- Integrate
wellness insights into ER frameworks to create a holistic employee
experience.
- Drive
initiatives that promote fairness, resilience, and engagement in a
fast-evolving environment.
- Proactively
manage ER issues across the group, including grievances, disciplinary
actions, and performance concerns.
- Standardize
ER practices across all markets and ensure compliance with governance
frameworks.
- Review
grievance management frameworks to ensure fair, timely resolution and
leverage insights for culture improvement.
- Manage
and review anonymous reports with confidentiality and integrity,
identifying trends for preventive action.
- Provide
clear communication to stakeholders throughout grievance processes,
ensuring transparency and trust.
- Implement
safe channels for feedback and foster psychological safety.
- Provide
ER reporting and insights for continuous improvement.
2. Wellness Integration (20%)
- Coordinate
the deployment of a holistic Wellness Framework.
- Review
and manage wellness programs addressing physical, mental, and emotional
health.
- Track
and report wellness metrics, integrating insights into ER strategies.
- Promote
mental health awareness, resilience training, and stress management
initiatives.
- Drive
communication and engagement for wellness programs through internal
channels.
- Review
employee engagement feedback and identify key wellness drivers for
integration into the people strategy
- Review
wellness data to determine trends and use insights to refine the wellness
initiatives.
3. Culture and Employee Experience (20%)
- Actively
contribute to the design and deployment of the culture integration
(values) programs and employee experience
- Contribute
to the design and implementation of culture and employee experience
initiatives, including behaviour change strategies, targeted communication
campaigns, and storytelling approaches to reinforce desired cultural norms
and values
- Embed
DEI principles into ER and wellness strategies.
- Partner
with the People and Culture leadership to advance inclusive practices and
flexible work practices.
Who We’re Looking For
Qualifications
- Bachelor’s
degree in a business-related field.
- Post-graduate
Diploma in Human Resource Management.
- 8+
years in as a HR generalist role with exposure in all aspects of the
employee life cycle
- At
least 3 years of experience in an Employee Relations role.
- Understanding
of employee wellness and its integration into ER management.
- Experience
in employee relations management, case management, wellness program
design, and ER frameworks.
Key Competencies
- Agile
thinker with strong problem-solving skills.
- Excellent
stakeholder management and communication.
- Ability
to work in a fast-paced, evolving environment.
- Strong
analytical and data-driven decision-making capability.
Business Development Manager at CIC Insurance
PURPOSE:
Reporting to the Head of Sales, the Business Development
Manager will be responsible for generating revenue for CIC General Insurance
Limited to achieve corporate annual budgets through the development of assigned
markets and channels as a source of profitable business for the company through
development of strong relationships and partnerships.
PRIMARY RESPONSIBILITIES:
Portfolio Optimization:
- Ensure
a balanced portfolio mix targeting 70% Motor, 20% Medical, and 10%
Non-Motor business to mitigate risk and maximize profitability.
Revitalize Underperforming Agents:
- Identify,
engage, and support non-performing agents through targeted relationship
management strategies to boost productivity and foster sustainable
partnerships.
Training:
- Plan
and execute training programs and consumer education initiatives to
enhance product knowledge, market awareness, and channel performance.
Profitable Business Acquisition:
- Drive
the acquisition and retention of profitable business, ensuring sustainable
growth through both new business and renewals.
Customer Experience Excellence:
- Champion
service excellence and ensure consistent delivery of an excellent customer
experience across all touchpoints.
Sales Force Capacity Building:
- Build
capacity among intermediaries and the internal sales force through
training, development, and knowledge-sharing initiatives.
Premium Collection Efficiency:
- Ensure
timely and efficient collection of premiums from the intermediaries and
clients
Client Query Resolution:
- Liaise
with internal support functions to promptly address client enquiries and
resolve complaints in line with service standards.
Market Intelligence Reporting:
- Gather
and analyze market intelligence to inform product development, sales
strategies, and customer engagement efforts.
Quotation and Service Turnaround:
- Ensure
prompt preparation and delivery of quotations and services to clients,
brokers, and independent agents, supporting a responsive sales function.
Support and Empower Business Development Executives
- Provide
continuous support to Business Development Executives in the effective
execution of their responsibilities and achievement of set performance
targets through continuous skill development and performance tracking.
Generic Duties:
- Carry
out performance appraisal, coaching and mentoring staff;
- Resource
allocation, staffing and leave approval;
- Participate
in planning and budgeting for the department
- Participate
in various departmental meeting
- Any
other duty as may be given by the Head of Sales and GM Medical
Staff Management
- Create
a high-performing culture in the department
- Monitor
internal performance within each spend segment/category
- Attract,
and retain talent base
- Champion
continuous improvement
- Ensure
90% of staff have met & Exceeded the target
Audit, Compliance and Risk Management
- Strict
adherence to all regulations, statutes, standards, practices and all
internal processes and procedures as per the relevant manuals and comply
with all relevant external legislation and regulations with regard to
Compliance requirements.
- Ensure
that as a staff you actively contribute to the department/division
attaining a “good” rating in both internal and external audit by
performing your role to the required standards and adhering to all
internal processes and procedures as per relevant manuals, policies and
regulations of the Company.
- Ensure
that all risk management requirements within your remit are addressed and
where necessary escalated through the available defined channels.
Key Skills, Knowledge, Experience and Behavioural
Competencies
Academic and Professional Requirements
- Education
Bachelor’s Degree Bachelor’s Degree in Business
related field,
-
Professional Qualification Diploma in Insurance
Experience Required:
Description
- Over
4 years of relevant experience.
Solutions Architect at CIC Insurance
PURPOSE:
Reporting to the ICT Enterprise Systems Manager, the
Solutions Architect will coordinate the development of scalable, enterprise
solutions that advance CIC Group’s technology vision. He/She will support
system reviews and design activities through comprehensive documentation
management, while facilitating the “buy once, build for group” approach to
maintain future-state architectural alignment.
PRIMARY RESPONSIBILITIES:
- Champion
the identification and analysis of CIC Groups’ business drivers to
identify information, technical and solution architecture requirements
that align with enterprise architecture direction.
- Support
requirements gathering activities by coordinating workshops, interviews,
surveys, and site visits, while maintaining documentation of business
process descriptions, use cases, and analysis outcomes.
- Assist
stakeholders in tracking and documenting the technical roadmap, ensuring
solution documentation aligns with enterprise standards and architectural
patterns under the “buy once, build for group” framework.
- Coordinate
documentation of scalable architecture designs, maintaining records of
system optimizations and tracking integration of new technologies with
existing systems.
- Support
project management and implementation teams by coordinating design
reviews, tracking milestones, and ensuring verification of delivered
solutions against approved architecture.
- Facilitate
cross-functional collaboration by organizing technical documentation,
coordinating framework development with subject matter experts, and
maintaining records of architectural decisions.
- Support
Business Analysts, Developers, and Functional Champions by coordinating
solution designs and technical documentation, tracking adherence to
architectural principles and standards, while maintaining comprehensive
records of functional and non-functional requirements.
- Maintain
comprehensive architectural repository, including technical debt
documentation, design patterns, methodologies, and remediation plans,
while ensuring all artefacts are organized, accessible, and current within
the enterprise architecture framework.
- Assist
in technical governance by coordinating design reviews, tracking
implementation validation, and maintaining architectural documentation and
standards.
- Maintain
records of emerging technology evaluations and assist in documenting
proposed solutions that enhance business capabilities, ensuring alignment
with group-wide scalability requirements.
Key Skills, Knowledge, Experience and Behavioural
Competencies
Academic and Professional Requirements
- Education
Bachelor’s Degree Bachelor’s degree in computer
science, Computer Engineering, Computer Technology, Information
Technology, Mathematics, or a related field of study
- Professional
Qualifications Any professional certification –
preferably in middleware development – is an added advantage
Experience Required:
- Minimum
of four (4) years’ experience in Information Technology (2) of which must
be in any ICT discipline such as Business Architecture, Application
Architecture, Application Development, Middleware, Microservices or
Service Oriented Architecture (SOA).
- Professional
qualifications in any of the following areas will be an added advantage:
CBAP, TOGAF, ITIL Foundation, Design Thinking & Innovation, PRNCE
II/PMP/MSP/SMC/CSM/PMI-ACP
- Proven
ability to collaborate with multidisciplinary teams of business analysts,
developers, data scientists, and subject-matter experts
Business Development Executives (Contract) at CIC Insurance
PURPOSE:
Reporting to the Business Development Manager – Agency
Incubation, the role will entail driving revenue growth and expanding the
new/renewal General Insurance (GI) and Medical business portfolio. The goal is
to meet corporate annual budgets by strategically developing assigned markets
and intermediary channels. This involves cultivating profitable business
opportunities for the company through the establishment of robust relationships
and partnerships.
PRIMARY RESPONSIBILITIES:
- Cultivate
robust strategic partnerships and relationships with assigned
- Efficiently
navigate the sales cycle and maintain a value-driven service
- Implement
optimal Client Relationship Management practices to meet business
- Track
and report performance against agreed sales and retention
- Spearhead
revenue growth by overseeing
daily sales activities of
assigned
- Keep
clients informed about both new and existing
- Collaborate
with various departments to ensure seamless and timely service delivery to
clients/intermediaries.
- Develop
and promptly deliver
quotations and tender
documents to clients/intermediaries.
- Contribute
to departmental planning and budgeting processes as
- Ensure
compliance with credit control policies through cash and carry and debt
collection
- Foster
intermediary engagement through visits, performance reviews, support,
training, and motivation to drive business
- Organize
and execute market activations and outreach events in strategic locations
through visits or alternative
- Monitor
competitor activity and identify opportunities/threats arising from such
activities
Key Skills, Knowledge, Experience and Behavioural
Competencies
Academic and Professional Requirements
- Education
Bachelor’s Degree. Degree in a business /
marketing related field.
- Professional
Qualification C.O.P qualification is an added advantage
Experience Required:
Description Required years of
experience
- Background
in Sales 2
Client Relations Officer at CIC Insurance
PURPOSE:
To manage clients within the medical business to achieve
efficiency in service delivery through various activities that enhance the
customer experience.
PRIMARY RESPONSIBILITIES:
SERVICE DELIVERY MANAGEMENT
- Coordinate
dispatch of renewal notices and confirm renewals through active client
engagement.
- Conduct
scheme performance and service review meetings with clients to identify
and address service gaps;
- Train
scheme members on awareness on their policy and best utilization practices
such as hospital access, benefit management etc.;
- Educate
scheme members on Wellness program to enhance healthy living through
medical camps and health talks – involves evaluation of common ailments
claimed in a scheme;
- Ensure
timely and efficient follow up on questions, issues, reimbursements
approvals and other ad-hoc points of communication between clients and
CIC.
- Sharing
of reimbursements payments and declines.
- Coordinate
consistent updates to clients on phone and email on any changes or
improvements affecting their policy.
- Receive
and transmit all member addition and deletion instructions to the Medical
Underwriting team.
- Receive
and transmit all invoices and credit notes from CIC to the client.
- Sharing
of membership numbers and training members on Virtual access.
- Share
monthly scheme Funds reports by the 10th day of every Monthly and ensure
timely collection.
- Share
quarterly scheme utilization reports and plan in consultation with the
contact persons for quarterly performance review meetings.
- Follow
up on historical and current debts.
- Update
the contact person on daily admission updates and death notifications.
GENERIC DUTIES
- Identify
process improvement areas and raise with CIC management team for
implementation.
AUDIT, COMPLIANCE AND RISK MANAGEMENT
- Strict
adherence to all regulations, statutes, standards, practices and all
internal processes and procedures as per the relevant manuals and comply
with all relevant external legislation and regulations with regard to
Compliance requirements.
- Ensure
that as a staff you actively contribute to the department/division
attaining a “good” rating in both internal and external audit by
performing your role to the required standards and adhering to all
internal processes and procedures as per relevant manuals, policies and
regulations of the Company.
- Ensure
that all risk management requirements within your remit are addressed and
where necessary escalated through the available defined channels
Key Skills, Knowledge, Experience and Behavioural
Competencies
Academic and Professional Requirements
- Education
Bachelor’s Degree Bachelor’s Degree in a relevant
field,
Experience Required:
- Minimum
of three (3) years’ relevant experience in a similar position.
Head of Agency Training at CIC Insurance
Head of Agency Training
PURPOSE:
- Reporting
to the Head – Life Operations, the Head of Agency Training will be
responsible for leading the design, implementation, and continuous
improvement of training programs for Financial Advisors at CIC Life
Assurance. This role ensures that Financial Advisors are thoroughly
equipped with the technical knowledge, product proficiency, sales
capabilities, and regulatory awareness required to effectively offer life
insurance solutions and deliver superior customer service. The role also
supports talent development, succession planning, and the building of a
high-performance sales culture.
PRIMARY RESPONSIBILITIES:
Strategic Responsibilities
- Training
Strategy Development: Develop a comprehensive training and development
strategy that aligns with the company’s growth objectives in the life
insurance sector.
- Training
Needs Analysis: Identify knowledge and skill gaps through performance
data, field assessments, and collaboration with sales leaders.
- Business
Alignment: Ensure training efforts support strategic sales targets,
customer retention goals, and brand positioning.
- Talent
Development: Implement programs for identifying and developing
high-potential Financial Advisors and future leaders.
- Industry
Research: Stay current on trends in life insurance sales, digital learning
tools, and competitor training practices.
- Budget
Oversight: Manage the training budget, ensuring efficient allocation and
return on investment in training activities.
Operational Responsibilities
- Curriculum
Development: Design targeted training content covering life insurance
products, financial planning principles, regulatory guidelines, ethical
selling, and customer engagement.
- Training
Delivery: Facilitate onboarding, technical training, sales coaching, and
refresher sessions using diverse delivery methods (in-person, online,
blended).
- Scheduling
& Logistics: Maintain and manage a detailed training calendar;
organize venues, materials, and communication with participants.
- Field
Coaching: Provide on-the-job coaching, role plays, and sales clinics to
reinforce skills in real-life scenarios.
- Evaluation
& Impact Measurement: Track training effectiveness using feedback
tools, knowledge assessments, and advisor performance metrics.
- Compliance
Training: Deliver training on insurance regulations, AML/KYC guidelines,
and industry codes of conduct. return on investment in training
activities.
Governance Responsibilities
- Ensure
all training programs comply with the Insurance Regulatory Authority (IRA)
requirements and internal company standards.
- Maintain
accurate training records for audits, certification tracking, and
regulatory inspections.
- Proactively
identify and mitigate training-related compliance risks.
Culture & Leadership Responsibilities
- Build
and maintain a strong training team and ensure effective succession
planning.
- Champion
a culture of learning, integrity, and customer-centricity across the
Agency Force.
- Collaborate
with Agency Services and Sales departments to drive engagement and
recognition of high-performing advisors.
- Support
individual development planning and personalized learning journeys.
- Lead
by example, providing transformational leadership that inspires excellence
and innovation.
Key Skills, Knowledge, Experience and Behavioural
Competencies
Academic and Professional Requirements
- Education
Bachelor’s Degree Bachelor’s degree in Business,
Finance, Insurance, or a related field
- Professional
Qualification Professional insurance certification (e.g.
COP, LOMA, or Diploma in Insurance.
- Certified
Trainer (e.g., Trainer of Trainers or equivalent)
Experience Required:
- Relevant
experience 6 years
Assistant Underwriter – Risk Pricing at CIC Insurance
PURPOSE:
Reporting to the Assistant Manager – Medical Risks, the
Assistant Underwriter, Risk Pricing will provide insights that help to
prudently evaluate, price and prescribe the terms to apply on risks proposed so
as to deliver the desired loss ratio and profitability.
PRIMARY RESPONSIBILITIES:
- Review
the risks presented in the company to ensure they are within the set
underwriting guidelines and are covered under the reinsurance program.
- Support
preparation of reinsurance reports on a monthly basis to ensure timely
collection of reinsurance claims.
- Issue
and approve quotations within specified limits.
- Review
Monthly Claims Register, reserves and outstanding claims.
- Conduct
Medical Underwriting review for retail proposals.
- Provide
input on product development and business innovation initiatives to ensure
continuous review of existing products to meet changing market needs.
- Prepare
analytical reports on business trends, portfolio loss ratio and schemes of
interest to ensure that the portfolio remains profitable and any adverse
performance in corrected in a timely manner.
- Manage
renewal process to achieve the set turnaround time and retention.
- Co-ordinate
pricing activities to ensure quality and excellent customer service.
- Review
existing risks, recommend and implement risk mitigation measures.
- Medical
Underwriting for all retail proposal forms
- Propose
regular updates to the underwriting guidelines in line with emerging
trends and best practice.
Key Skills, Knowledge, Experience and Behavioural
Competencies
Academic and Professional Requirements
- Education
Bachelor’s Degree. Bachelor’s degree in a related
field.
- Professional
Qualification Insurance related or Actuarial
professional qualification is an advantage
Experience Required:
Description Required years of
experience
- Minimum
experience in similar role 2 years
Underwriting Assistant at CIC Insurance
PURPOSE:
Reporting to the supervisor- policy administration, the
underwriting assistant will evaluate, analyse and implement the terms applied
on risks proposed so as to deliver the desired loss ratio and profitability.
PRIMARY RESPONSIBILITIES:
- Conduct
preparation of debits, credits and policy document and contract issuance.
- Process
premium refunds to customers
- Monitor
and track liquidity of client fund accounts.
- Issue
and approve quotations within specified limits.
- Promptly
respond to customer/partner enquiries and feedback.
- Facilitate
policy documentation process to achieve timely issuance of cover, debits,
policy documents and endorsements.
- Manage
renewal process to achieve the set turnaround time and retention.
- Co-ordinate
endorsement and debiting activities to ensure quality and excellent
customer service for assigned accounts
- Review
existing risks, recommend and implement risk mitigation measures.
- Propose
review of departmental business processes and systems to meet the changing
business needs and client expectations.
- Conduct
reconciliation of underwriting issues relating to claims, finance and
other supporting functions.
- Propose
cancellation and suspension of policies due to non-payment
Academic and Professional Requirements
Particulars Detail
Specific Field or Qualification
- Education
Bachelor’s Degree. Bachelor’s degree in a related
field.
- Professional
Qualification Insurance related or Actuarial
professional qualification is an advantage
Experience Required:
Description Required years of
experience
- Minimum
experience in similar role 1 year
Head of Agency Training at CIC Insurance
Head of Agency Training
PURPOSE:
- Reporting
to the Head – Life Operations, the Head of Agency Training will be
responsible for leading the design, implementation, and continuous
improvement of training programs for Financial Advisors at CIC Life
Assurance. This role ensures that Financial Advisors are thoroughly
equipped with the technical knowledge, product proficiency, sales
capabilities, and regulatory awareness required to effectively offer life
insurance solutions and deliver superior customer service. The role also
supports talent development, succession planning, and the building of a
high-performance sales culture.
PRIMARY RESPONSIBILITIES:
Strategic Responsibilities
- Training
Strategy Development: Develop a comprehensive training and development
strategy that aligns with the company’s growth objectives in the life
insurance sector.
- Training
Needs Analysis: Identify knowledge and skill gaps through performance
data, field assessments, and collaboration with sales leaders.
- Business
Alignment: Ensure training efforts support strategic sales targets,
customer retention goals, and brand positioning.
- Talent
Development: Implement programs for identifying and developing
high-potential Financial Advisors and future leaders.
- Industry
Research: Stay current on trends in life insurance sales, digital learning
tools, and competitor training practices.
- Budget
Oversight: Manage the training budget, ensuring efficient allocation and
return on investment in training activities.
Operational Responsibilities
- Curriculum
Development: Design targeted training content covering life insurance
products, financial planning principles, regulatory guidelines, ethical
selling, and customer engagement.
- Training
Delivery: Facilitate onboarding, technical training, sales coaching, and
refresher sessions using diverse delivery methods (in-person, online,
blended).
- Scheduling
& Logistics: Maintain and manage a detailed training calendar;
organize venues, materials, and communication with participants.
- Field
Coaching: Provide on-the-job coaching, role plays, and sales clinics to
reinforce skills in real-life scenarios.
- Evaluation
& Impact Measurement: Track training effectiveness using feedback
tools, knowledge assessments, and advisor performance metrics.
- Compliance
Training: Deliver training on insurance regulations, AML/KYC guidelines,
and industry codes of conduct. return on investment in training
activities.
Governance Responsibilities
- Ensure
all training programs comply with the Insurance Regulatory Authority (IRA)
requirements and internal company standards.
- Maintain
accurate training records for audits, certification tracking, and
regulatory inspections.
- Proactively
identify and mitigate training-related compliance risks.
Culture & Leadership Responsibilities
- Build
and maintain a strong training team and ensure effective succession
planning.
- Champion
a culture of learning, integrity, and customer-centricity across the
Agency Force.
- Collaborate
with Agency Services and Sales departments to drive engagement and
recognition of high-performing advisors.
- Support
individual development planning and personalized learning journeys.
- Lead
by example, providing transformational leadership that inspires excellence
and innovation.
Key Skills, Knowledge, Experience and Behavioural
Competencies
Academic and Professional Requirements
- Education
Bachelor’s Degree Bachelor’s degree in Business,
Finance, Insurance, or a related field
- Professional
Qualification Professional insurance certification (e.g.
COP, LOMA, or Diploma in Insurance.
- Certified
Trainer (e.g., Trainer of Trainers or equivalent)
Experience Required:
- Relevant
experience 6 years
Assistant Underwriter – Risk Pricing at CIC Insurance
PURPOSE:
Reporting to the Assistant Manager – Medical Risks, the
Assistant Underwriter, Risk Pricing will provide insights that help to
prudently evaluate, price and prescribe the terms to apply on risks proposed so
as to deliver the desired loss ratio and profitability.
PRIMARY RESPONSIBILITIES:
- Review
the risks presented in the company to ensure they are within the set
underwriting guidelines and are covered under the reinsurance program.
- Support
preparation of reinsurance reports on a monthly basis to ensure timely
collection of reinsurance claims.
- Issue
and approve quotations within specified limits.
- Review
Monthly Claims Register, reserves and outstanding claims.
- Conduct
Medical Underwriting review for retail proposals.
- Provide
input on product development and business innovation initiatives to ensure
continuous review of existing products to meet changing market needs.
- Prepare
analytical reports on business trends, portfolio loss ratio and schemes of
interest to ensure that the portfolio remains profitable and any adverse
performance in corrected in a timely manner.
- Manage
renewal process to achieve the set turnaround time and retention.
- Co-ordinate
pricing activities to ensure quality and excellent customer service.
- Review
existing risks, recommend and implement risk mitigation measures.
- Medical
Underwriting for all retail proposal forms
- Propose
regular updates to the underwriting guidelines in line with emerging
trends and best practice.
Key Skills, Knowledge, Experience and Behavioural
Competencies
Academic and Professional Requirements
- Education
Bachelor’s Degree. Bachelor’s degree in a related
field.
- Professional
Qualification Insurance related or Actuarial
professional qualification is an advantage
Experience Required:
Description Required years of
experience
- Minimum
experience in similar role 2 years
Executive Assistant – Director, Cooperatives at CIC Insurance
PURPOSE:
The Executive Assistant to the Director – Cooperatives shall
provide high-level administrative, secretarial, and executive support to the
Director while facilitating effective communication and coordination across the
cooperatives sector. This position is designed for a highly organized and
professional individual who excels in managing complex schedules, handling
sensitive information with discretion, and serving as the primary liaison
between the Director and various stakeholders including cooperative societies,
government agencies, development partners, and the public.
PRIMARY RESPONSIBILITIES:
- Executive
Support:
- Provide
comprehensive administrative support to the Director – Cooperatives,
including managing daily schedules, appointments, and calendar
coordination
- Prepare
and compile briefing materials, reports, and presentations for meetings,
conferences, and official engagements.
- Draft,
proof-read, and distribute correspondence, official letters, circulars,
and communications on behalf of the Director
- Coordinate
travel arrangements, accommodation and itineraries for official trips and
field visits
- Maintain
and update the Director’s contact database and stakeholder information.
- Meeting
and Event Management:
- Organize
and coordinate high-level meetings including board meetings, stakeholder
consultations, and inter-agency forums
- Prepare
and circulate meeting agendas, supporting documents, and venue
arrangements
- Record
accurate meeting minutes and follow up on action items and decisions
- Coordinate
special events, workshops, and conferences related to cooperative
development
- Manage
meeting logistics including equipment, refreshments, and participant
coordination.
- Communication
and Liaison:
- Serve
as the primary point of contact between the Director and
internal/external stakeholders
- Screen
and prioritize incoming communications, calls, and requests for
appointments
- Facilitate
communication between the Director and cooperative societies, government
agencies, and development partners
- Handle
routine inquiries and redirect complex matters to appropriate personnel
- Maintain
professional relationships with key stakeholders and partners.
- Information
and Records Management:
- Establish
and maintain efficient filing systems for both electronic and physical
documents
- Ensure
proper documentation and archiving of official correspondence and records
- Manage
confidential files and sensitive information with appropriate security
measures
- Coordinate
information requests and compile statistical reports as required.
- Project
and Program Support:
- Prepare
progress reports and status updates on ongoing initiatives.
- Support
the organization of training programs and capacity-building activities.
- Facilitate
coordination between different units within the department
- Financial
and Administrative Coordination:
- Assist
the Director in budget preparation and financial planning processes
- Coordinate
procurement activities and vendor management
- Monitor
departmental expenditures and maintain financial records
- Support
audit processes and compliance activities
- Assist
the Director in coordinating human resource matters including leave
management and staff.
- Stakeholder
Relations:
- Represent
the Director at designated meetings and functions when required
- Build
and maintain relationships with cooperative societies and their leaders
- Coordinate
with international organizations and development partners
- Support
public relations activities and media coordination
- Track
action items and matters arising with heads of segments and branch
coordinators from various meetings and engagements
- Any
other related duties as assigned by the Director from time to time.
Key Skills, Knowledge, Experience and Behavioural
Competencies
Academic and Professional Requirements
- Education
Bachelor’s Degree Bachelor’s degree in Business
Administration, Public Administration, Social Sciences, or related field
- Professional
Qualification Certificate in Secretarial Studies, Office
Management or Project Management is an added advantage.
Experience Required:
Description Required years of
experience
- Relevant
experience in executive support, administration, or cooperative sector, MS
Word, Excel, PowerPoint, Publisher 3 years
- Understanding
of cooperative principles, governance, and development is mandatory
Application Systems Support Analyst at CIC Insurance
PURPOSE:
- Reporting
to the ICT Manager – General Business, the role holder will be responsible
Supporting the business on first line support related tasks. He/She will
be the point of contact between ICT and the CIC General Business (GB)
staff as the first line of support on critical business systems related
issues. These include tasks such as setting up new users, installing
application software, deployment of application Change Request Patches,
Gathering Technical requirements, carrying out technical UATs, doing RCA
on reported issues as well as issuing recommendations and following up
with the vendors on such issues to closure.
PRIMARY RESPONSIBILITIES:
- Provide
support for General Business Systems i.e. core system, portals and mobile
apps in line with ICT service delivery agreement.
- Onboarding
and offboarding of users in systems in line with the ICT policy.
- Conduct
system user trainings and knowledge transfer in collaboration with the
business.
- Analyse
system issues/gaps and offer solutions to resolve or escalate to the
vendor for resolution.
- Analyse
business requirements and advise on technical feasibility for
implementation.
- Conduct
minimal software development tasks i.e. developing reports, maintain
existing systems integrations, core system codes.
- Collaboratively
work with system vendors to implement systems change requests in line with
the business requirements.
- Ensure
quality of system patches by validating vendor deliverables in line with
change management processes.
- Review
and document system controls, incidents, and recommend corrective actions.
- Conduct
disaster recovery procedures in line with risk and compliance guidelines.
- Review
and verify systems back-ups on a daily basis, and conduct back up restore
tests in UAT on a quarterly basis in collaboration with the database
administrator.
- Continuously
conduct and report internal vulnerability assessments of systems to
address identified vulnerabilities in liaison with information security
and risk subsections.
Key Skills, Knowledge, Experience and Behavioural
Competencies
Academic and Professional Requirements
Particulars
Detail
Specific Field or Qualification
Education
- Bachelor’s
Degree
- Bachelor’s
degree in Information Technology or a related field.
Professional Qualifications
- CCNA,
ITIL, CompTIA, SQL, Oracle Database Systems
Experience Required:
Description
Required years of experience
Relevant experience systems design and development
- Minimum
of three (3) years
Qualifications, Skills and Competencies:
- Knowledge
of Insurance processes and systems.
- Knowledge
of PostgreSQL, Oracle Database Systems and other relational database
systems.
- Knowledge
of SQL based languages.
- Experience
in Linux and Windows operating systems administration with ability to
perform minimal scripting in Linux.
- Basic
Training in ITIL – Added Advantage.
- Experience
in supporting Web and Mobile apps.
- Experience
in supporting AIMS systems will be an added advantage.
CIC Insurance Values
- CIC
insurance Group is committed to providing excellent service, spur further
growth and employees are required to align their behaviour to the
following core values as critical to driving their performance;
- Integrity-
Be fair and transparent
- Dynamism-
Be passionate and innovative
- Performance-
Be efficient and results driven
- Co-operation-
Live the Co-operative spirit
Executive Assistant – Director, Cooperatives at CIC Insurance
PURPOSE:
The Executive Assistant to the Director – Cooperatives shall
provide high-level administrative, secretarial, and executive support to the
Director while facilitating effective communication and coordination across the
cooperatives sector. This position is designed for a highly organized and
professional individual who excels in managing complex schedules, handling
sensitive information with discretion, and serving as the primary liaison
between the Director and various stakeholders including cooperative societies,
government agencies, development partners, and the public.
PRIMARY RESPONSIBILITIES:
- Executive
Support:
- Provide
comprehensive administrative support to the Director – Cooperatives,
including managing daily schedules, appointments, and calendar
coordination
- Prepare
and compile briefing materials, reports, and presentations for meetings,
conferences, and official engagements.
- Draft,
proof-read, and distribute correspondence, official letters, circulars,
and communications on behalf of the Director
- Coordinate
travel arrangements, accommodation and itineraries for official trips and
field visits
- Maintain
and update the Director’s contact database and stakeholder information.
- Meeting
and Event Management:
- Organize
and coordinate high-level meetings including board meetings, stakeholder
consultations, and inter-agency forums
- Prepare
and circulate meeting agendas, supporting documents, and venue
arrangements
- Record
accurate meeting minutes and follow up on action items and decisions
- Coordinate
special events, workshops, and conferences related to cooperative
development
- Manage
meeting logistics including equipment, refreshments, and participant
coordination.
- Communication
and Liaison:
- Serve
as the primary point of contact between the Director and
internal/external stakeholders
- Screen
and prioritize incoming communications, calls, and requests for
appointments
- Facilitate
communication between the Director and cooperative societies, government
agencies, and development partners
- Handle
routine inquiries and redirect complex matters to appropriate personnel
- Maintain
professional relationships with key stakeholders and partners.
- Information
and Records Management:
- Establish
and maintain efficient filing systems for both electronic and physical
documents
- Ensure
proper documentation and archiving of official correspondence and records
- Manage
confidential files and sensitive information with appropriate security
measures
- Coordinate
information requests and compile statistical reports as required.
- Project
and Program Support:
- Prepare
progress reports and status updates on ongoing initiatives.
- Support
the organization of training programs and capacity-building activities.
- Facilitate
coordination between different units within the department
- Financial
and Administrative Coordination:
- Assist
the Director in budget preparation and financial planning processes
- Coordinate
procurement activities and vendor management
- Monitor
departmental expenditures and maintain financial records
- Support
audit processes and compliance activities
- Assist
the Director in coordinating human resource matters including leave
management and staff.
- Stakeholder
Relations:
- Represent
the Director at designated meetings and functions when required
- Build
and maintain relationships with cooperative societies and their leaders
- Coordinate
with international organizations and development partners
- Support
public relations activities and media coordination
- Track
action items and matters arising with heads of segments and branch
coordinators from various meetings and engagements
- Any
other related duties as assigned by the Director from time to time.
Key Skills, Knowledge, Experience and Behavioural
Competencies
Academic and Professional Requirements
Particulars Detail Specific Field or
Qualification
- Education
Bachelor’s Degree Bachelor’s degree in Business
Administration, Public Administration, Social Sciences, or related field
-
Professional Qualification Certificate in
Secretarial Studies, Office Management or Project Management is an added
advantage.
Experience Required:
Description Required years of
experience
- Relevant
experience in executive support, administration, or cooperative sector, MS
Word, Excel, PowerPoint, Publisher 4 years
- Understanding
of cooperative principles, governance, and development is mandatory
Accounts Assistant – Medical Reconciliation at CIC Insurance
Accounts Assistant – Medical Reconciliation
PURPOSE:
Reporting to the Supervisor – Accounts Reconciliation, the
role holder will be responsible for receipting, banking, reconciliation for
daily banking Vs Receipts. He/she will also be responsible for dispatch of
receipts to customers.
PRIMARY RESPONSIBILITIES:
- Reconciliation
of service providers’ accounts to verify the accurate debt status;
- Facilitate
sign-offs on service provider accounts;
- Manage
Provide payment for the service providers;
- Sending
of provider remittances and Dispatch of Cheques to service providers
- Maintain
constant communication with providers on issues relating to credit
accounts;
- Discount
negotiation and follow up to ensure payment within the set timelines.
- Any
other duty as may be given by the Assistant Manager Provider &
Forensic
Key Skills, Knowledge, Experience and Behavioural
Competencies
Academic and Professional Requirements
- Education
Bachelor’s Degree Bachelor’s in Accounting and
Finance
- Professional
Qualification CPA is an added advantage
Experience Required:
Description Required years of
experience
- Relevant
experience 2years
Principal Officer – Micro Insurance at CIC Insurance
PURPOSE:
- Reporting
to the Group Managing Director & CEO, the Principal Officer will
provide strategic, operational, and regulatory leadership to the Micro
Insurance segment of the subsidiary, ensuring sustainable growth,
regulatory compliance, and alignment with CIC Group’s vision. The role
focuses on designing affordable, accessible, and customer-centric
insurance solutions targeting underserved markets, in compliance with the
Insurance Regulatory Authority (IRA) guidelines.
PRIMARY RESPONSIBILITIES:
Strategic Leadership (20% of time)
- Develop
and implement the Micro Insurance business strategy in line with the
subsidiary’s and CIC Group’s strategic objectives.
- Identify
emerging market trends, opportunities, and risks, and recommend innovative
micro insurance solutions.
- Lead
transformation initiatives to enhance customer outreach through digital
channels, mobile platforms, and community-based distribution models.
Business Growth & Market Development (20% of time)
- Drive
revenue growth, policy uptake, and market penetration for micro insurance
products.
- Build
strategic partnerships with SACCOs, MFIs, NGOs, telcos, and
community-based organizations to expand distribution.
- Champion
financial inclusion by ensuring product affordability and accessibility to
low-income and rural populations.
Product Development & Innovation (15% of time)
- Oversee
the design, pricing, and rollout of micro insurance products that meet
regulatory requirements and customer needs.
- Ensure
product features are simple, transparent, and relevant to the target
market.
- Incorporate
customer feedback into product improvement cycles.
Regulatory & Compliance Oversight (15% of time)
- Serve
as the designated Principal Officer for Micro Insurance as per IRA
requirements.
- Ensure
full compliance with micro insurance regulations, guidelines, and industry
codes of practice.
- Maintain
strong working relationships with the IRA and other relevant authorities,
ensuring timely submission of all statutory reports.
Operational Excellence (10% of time)
- Oversee
efficient underwriting, claims, and policy administration processes.
- Implement
governance, risk, and control frameworks for operational integrity.
- Monitor
performance metrics to ensure service delivery meets customer and
regulatory expectations.
Financial Management (10% of time)
- Prepare
and manage the Micro Insurance budget and business plan.
- Monitor
financial performance, taking corrective action where necessary to meet
profitability targets.
- Ensure
cost-effective resource allocation.
Stakeholder & Community Engagement (5% of time)
- Build
trust and long-term relationships with community leaders, regulators, and
key partners.
- Represent
the Micro Insurance segment at industry events, policy dialogues, and
media engagements.
People Leadership (5% of time)
- Lead,
mentor, and develop the Micro Insurance team to deliver on strategic
objectives.
- Promote
a high-performance, customer-focused culture.
- Ensure
succession planning and continuous skills development.
Key Skills, Knowledge, Experience and Behavioural
Competencies
Academic and Professional Requirements:
- Education
Bachelor’s Degree
- Bachelor’s
degree in Insurance, Business Administration, Actuarial Science,
Economics, or related field
- Master’s
degree is an added advantage
Professional Qualification
- ACII,
AIIK, LOMA FLMI or equivalent professional insurance qualification.
- Member
of IIK
Relevant experience
- Minimum
of 12 years’ experience in insurance, with at least 5 years in micro
insurance or inclusive finance
- Relevant
experience at senior leadership level.
- Proven
track record in market development, product innovation, and regulatory
compliance.
- Experience
in product distribution through digital channels is highly preferred
Skills and Competencies:
- Strategic
thinking and execution.
- Deep
understanding of micro insurance products, distribution models and
customer needs.
- Possess
industry knowledge of micro insurance at a regional and global level.
- Strong
commercial acumen, analytical skills and digital savvy.
- Proven
track record of attaining targets of business growth and profitability for
micro insurance or inclusive finance.
- Strong
cross-cultural, people and relationship management skills.
- Excellent
interpersonal and networking skills; with the ability to lead and work
well in a team environment.
- Exceptional
communication and stakeholder engagement.
- Sound
understanding of statutory and regulatory requirements of corporate
governance, business and micro insurance operations.
- Leadership
and team development.
Business Development Manager – Partnerships at CIC Insurance
PURPOSE:
Reporting to the Head of Business Development, the role
holder will drive the growth and execution of CIC Asset Management’s retail
strategy by building, managing, and expanding strategic distribution
partnerships. The role focuses on three core verticals: Independent Financial
Advisors (IFAs), fintech aggregators, and institutional partners (including
banks and cooperatives). The Business Development Manager – Partnerships will
coordinate partner onboarding, engagement, and performance tracking to unlock new
Assets Under Management (AUM), deepen channel diversification, and ensure
scalable client acquisition through third-party networks.
PRIMARY RESPONSIBILITIES:
Partnership Development & Management
- Identify,
evaluate, and onboard high-potential strategic partners, including fintech
platforms, banks, diaspora aggregators, and Independent Financial Advisors
(IFA).
- Design
and implement mutually beneficial partnership models white-label
solutions, embedded investing, and referral structures.
- Lead
contract negotiation, onboarding documentation, training, and go-to-market
alignment for new partners.
- Maintain
strong partner relationships through structured engagement plans, reviews,
and strategic alignment meetings.
IFA Channel Activation
- Execute
the phased strategy for IFA growth including recruitment, segmentation,
training, certification, and performance management.
- Provide
operational support and tools to IFAs to help them drive client
acquisition and conversions across diverse counties and diaspora channels.
- Monitor
IFA performance metrics (e.g. AUM generated, client activity, retention)
and address bottlenecks to productivity.
Go-to-Market Strategy & Campaigns
- Collaborate
with Marketing, Product, and Digital teams to co-create campaigns that
drive retail growth through partner ecosystems.
- Champion
adoption and activation of CIC Invest App, APIs, and other digital
investment journeys among partners and IFAs.
- Ensure
tailored messaging and product positioning to match the needs of partners’
customer segments (mass market, diaspora, youth, HNWIs).
Performance Tracking & Reporting
- Define
KPIs and dashboards to monitor partner/channel contribution to AUM growth,
client retention, and engagement.
- Generate
and present monthly performance reports, insights, and proposals to the
Head of Business Development and ExCo.
- Leverage
analytics to optimize product-channel fit and drive campaign adjustments
for underperforming partnerships.
Compliance, Training & Partner Enablement
- Ensure
all partners and IFAs operate within regulatory guidelines and adhere to
CIC’s operational standards.
- Coordinate
onboarding, compliance training, and refresher workshops in collaboration
with the Compliance and Operations teams.
- Serve
as the escalation point for partner-related issues and ensure timely
resolution and feedback loops.
Audit, Compliance, and Risk Management
- Ensure
all business development activities, sales practices, and partnership
engagements comply with internal policies, CMA regulations, and industry
best practices.
- Participate
in internal and external audit processes by providing documentation,
explanations, and implementing corrective actions.
- Proactively
identify and mitigate business risks associated with distribution,
onboarding, and client servicing.
Key Skills, Knowledge, Experience and Behavioural
Competencies
Academic and Professional Requirements
- Education
Bachelor’s Degree Bachelor’s degree in Business,
Finance, Actuarial science, or related field.
- Master’s
degree or professional certification (ICIFA, CISI ) is an added advantage
Experience Required:
Description Required years of
experience
- Experience
in business development, financial services, fintech partnerships, or
distribution management. 7+
- Proven
track record of building and growing B2B2C partnerships or sales networks
in financial services.
Brand & Advertising Specialist at CIC Insurance
PURPOSE:
Reporting to the Communications Manager- Brand and
advertising, the role holder will support the development and execution of
brand and advertising initiatives that drives brand visibility, consistency,
and equity across all CIC Insurance Group business units and communication
channels. This role contributes to both strategic and operational brand
activities, ensuring alignment with the organization’s overall marketing
objectives, while supporting internal and external brand communications.
PRIMARY RESPONSIBILITIES:
Brand Support and Strategic Alignment
- Support
implementation of brand strategy and guidelines across all branches/
touchpoints.
- Monitor
brand asset usage and ensure alignment with CIC brand and tone of voice.
- Collaborate
in initiatives that build brand salience, equity, and positioning across
internal and external audiences.
- Support
internal brand engagement initiatives and brand alignment with staff
across subsidiaries.
Campaign Coordination and Execution
- Support
execution of 360° brand campaigns (TV, radio, digital, OOH, print).
- Coordinate
production and adaptation of campaign materials across business units and
subsidiaries.
- Liaise
with media, creative, OOH and research agencies for campaign execution and
monitoring.
- Monitor
campaign performance metrics and recommend optimizations.
Creative Design and Content Production
- Design
marketing and communication materials (brochures, banners, social media
creatives, signage, event branding, etc.)
- Develop
branded templates and ensure consistency in visual identity across the
Group.
- Support
creative concept development in collaboration with agencies and internal
stakeholders.
Digital and Social Media Support
- Support
in the adaptation and deployment of digital campaign assets for website,
email, and social media.
- Coordinate
with digital marketing team to ensure brand consistency across platforms.
- Contribute
to design of landing pages, e-shots, and digital banners.
Vendor and Internal Coordination
- Coordinate
with procurement to onboard, brief, and manage creative, OOH and media
suppliers.
- Ensure
timely processing of procurement documents.
- Maintain
vendor quality standards and evaluate creative partner performance.
Research and Reporting
- Assist
in preparing brand health reports, campaign performance summaries, and
marketing dashboards.
- Collaborate
in market research studies and track brand awareness metrics.
Key Skills, Knowledge, Experience and Behavioural
Competencies
Academic and Professional Requirements
- Education
Bachelor’s Degree Bachelor’s degree in Marketing,
Communication, Graphic Design, or related field
Experience Required:
Description Required years of
experience
- Relevant
experience 3 years
Skills and Competencies
- Proficiency
in Adobe Creative Suite (Illustrator, Photoshop, InDesign, After Effects).
- Strong
understanding of branding principles and creative processes.
- Excellent
design and visual communication skills.
- Strong
project management and multitasking abilities.
- Excellent
interpersonal and collaboration skills.
- Budget
management and financial acumen.
Software Developer Vacancy at CIC Insurance
PURPOSE:
Reporting to the ICT Enterprise Systems Manager, the role
holder will be responsible for developing and maintaining robust, secure, and
scalable web applications that support CIC Group’s initiatives. The role
involves delivering high-quality software solutions using Node.js and Next.js,
ensuring alignment with the Group’s technology standards, while enhancing user
experience, operational efficiency, and system integration across business
units.
PRIMARY RESPONSIBILITIES:
- Develop
performant and scalable web applications using Next.js for the frontend
and Node.js for the backend.
- Collaborate
with business analysts, and other developers to gather requirements and
deliver fit-for-purpose software solutions.
- Participate
in code reviews, unit testing, and integration testing to ensure quality
and adherence to coding standards.
- Implement
RESTful APIs and microservices that integrate with third-party systems and
internal services.
- Maintain
technical documentation including software architecture, API
specifications, and deployment guides.
- Ensure
applications are secure, optimized, and maintainable by following modern
development best practices.
- Work
closely with DevOps to support continuous integration and continuous
deployment (CI/CD) pipelines.
- Participate
in sprint planning, stand-ups, and retrospectives within an agile team
environment.
- Identify
and resolve bugs and performance bottlenecks across the stack.
- Stay
current with new tools and technologies and support their adoption within
the development team.
Key Skills, Knowledge, Experience and Behavioural Competencies
Academic and Professional Requirements
Education
- Bachelor’s
degree in Computer Science, Software Engineering, Information Technology,
or a related field.
Professional Qualifications
- Any
professional certification – preferably in software development – is an
added advantage
Experience Required:
Description Required years of
experience
Relevant experience
- Minimum
of three (3) years in full-stack web development, with hands-on use of
Node.js and Next.js
Skills and Competencies:
Proficiency in:-
- Frontend:
HTML, CSS, TypeScript, React.js, Next.js
- Backend:
Node.js, Express.js, REST APIs
- Databases:
PostgreSQL, Oracle
- Version
control: Git and GitHub workflows
- Testing:
Jest, Cypress, or equivalent tools
Additional Advantageous Skills:–
- Familiarity
with containerized environments (Docker, Kubernetes)
- Knowledge
of authentication standards such as OAuth2 and JWT
- Understanding
of SEO and performance optimization techniques in modern web applications
- Strong
problem-solving, communication, and collaboration skills
- Proven
ability to collaborate with multidisciplinary teams of business analysts,
developers and subject-matter experts
- Positive
attitude and willingness to continuously learn and adapt to new
technologies