Solutions Architect at CIC Insurance
PURPOSE:
Reporting to the ICT Enterprise Systems Manager, the
Solutions Architect will coordinate the development of scalable, enterprise
solutions that advance CIC Group’s technology vision. He/She will support
system reviews and design activities through comprehensive documentation
management, while facilitating the “buy once, build for group” approach to
maintain future-state architectural alignment.
PRIMARY RESPONSIBILITIES:
- Champion
the identification and analysis of CIC Groups’ business drivers to
identify information, technical and solution architecture requirements
that align with enterprise architecture direction.
- Support
requirements gathering activities by coordinating workshops, interviews,
surveys, and site visits, while maintaining documentation of business
process descriptions, use cases, and analysis outcomes.
- Assist
stakeholders in tracking and documenting the technical roadmap, ensuring
solution documentation aligns with enterprise standards and architectural
patterns under the “buy once, build for group” framework.
- Coordinate
documentation of scalable architecture designs, maintaining records of
system optimizations and tracking integration of new technologies with
existing systems.
- Support
project management and implementation teams by coordinating design
reviews, tracking milestones, and ensuring verification of delivered
solutions against approved architecture.
- Facilitate
cross-functional collaboration by organizing technical documentation,
coordinating framework development with subject matter experts, and
maintaining records of architectural decisions.
- Support
Business Analysts, Developers, and Functional Champions by coordinating
solution designs and technical documentation, tracking adherence to
architectural principles and standards, while maintaining comprehensive
records of functional and non-functional requirements.
- Maintain
comprehensive architectural repository, including technical debt
documentation, design patterns, methodologies, and remediation plans,
while ensuring all artefacts are organized, accessible, and current within
the enterprise architecture framework.
- Assist
in technical governance by coordinating design reviews, tracking
implementation validation, and maintaining architectural documentation and
standards.
- Maintain
records of emerging technology evaluations and assist in documenting
proposed solutions that enhance business capabilities, ensuring alignment
with group-wide scalability requirements.
Key Skills, Knowledge, Experience and Behavioural
Competencies
Academic and Professional Requirements
- Education
Bachelor’s Degree Bachelor’s degree in computer
science, Computer Engineering, Computer Technology, Information
Technology, Mathematics, or a related field of study
- Professional
Qualifications Any professional certification –
preferably in middleware development – is an added advantage
Experience Required:
- Minimum
of four (4) years’ experience in Information Technology (2) of which must
be in any ICT discipline such as Business Architecture, Application
Architecture, Application Development, Middleware, Microservices or
Service Oriented Architecture (SOA).
- Professional
qualifications in any of the following areas will be an added advantage:
CBAP, TOGAF, ITIL Foundation, Design Thinking & Innovation, PRNCE
II/PMP/MSP/SMC/CSM/PMI-ACP
- Proven
ability to collaborate with multidisciplinary teams of business analysts,
developers, data scientists, and subject-matter experts
Business Development Executives (Contract) at CIC Insurance
PURPOSE:
Reporting to the Business Development Manager – Agency
Incubation, the role will entail driving revenue growth and expanding the
new/renewal General Insurance (GI) and Medical business portfolio. The goal is
to meet corporate annual budgets by strategically developing assigned markets
and intermediary channels. This involves cultivating profitable business
opportunities for the company through the establishment of robust relationships
and partnerships.
PRIMARY RESPONSIBILITIES:
- Cultivate
robust strategic partnerships and relationships with assigned
- Efficiently
navigate the sales cycle and maintain a value-driven service
- Implement
optimal Client Relationship Management practices to meet business
- Track
and report performance against agreed sales and retention
- Spearhead
revenue growth by overseeing
daily sales activities of
assigned
- Keep
clients informed about both new and existing
- Collaborate
with various departments to ensure seamless and timely service delivery to
clients/intermediaries.
- Develop
and promptly deliver
quotations and tender
documents to clients/intermediaries.
- Contribute
to departmental planning and budgeting processes as
- Ensure
compliance with credit control policies through cash and carry and debt
collection
- Foster
intermediary engagement through visits, performance reviews, support,
training, and motivation to drive business
- Organize
and execute market activations and outreach events in strategic locations
through visits or alternative
- Monitor
competitor activity and identify opportunities/threats arising from such
activities
Key Skills, Knowledge, Experience and Behavioural
Competencies
Academic and Professional Requirements
- Education
Bachelor’s Degree. Degree in a business /
marketing related field.
- Professional
Qualification C.O.P qualification is an added advantage
Experience Required:
Description Required years of
experience
- Background
in Sales 2
Client Relations Officer at CIC Insurance
PURPOSE:
To manage clients within the medical business to achieve
efficiency in service delivery through various activities that enhance the
customer experience.
PRIMARY RESPONSIBILITIES:
SERVICE DELIVERY MANAGEMENT
- Coordinate
dispatch of renewal notices and confirm renewals through active client
engagement.
- Conduct
scheme performance and service review meetings with clients to identify
and address service gaps;
- Train
scheme members on awareness on their policy and best utilization practices
such as hospital access, benefit management etc.;
- Educate
scheme members on Wellness program to enhance healthy living through
medical camps and health talks – involves evaluation of common ailments
claimed in a scheme;
- Ensure
timely and efficient follow up on questions, issues, reimbursements
approvals and other ad-hoc points of communication between clients and
CIC.
- Sharing
of reimbursements payments and declines.
- Coordinate
consistent updates to clients on phone and email on any changes or
improvements affecting their policy.
- Receive
and transmit all member addition and deletion instructions to the Medical
Underwriting team.
- Receive
and transmit all invoices and credit notes from CIC to the client.
- Sharing
of membership numbers and training members on Virtual access.
- Share
monthly scheme Funds reports by the 10th day of every Monthly and ensure
timely collection.
- Share
quarterly scheme utilization reports and plan in consultation with the
contact persons for quarterly performance review meetings.
- Follow
up on historical and current debts.
- Update
the contact person on daily admission updates and death notifications.
GENERIC DUTIES
- Identify
process improvement areas and raise with CIC management team for
implementation.
AUDIT, COMPLIANCE AND RISK MANAGEMENT
- Strict
adherence to all regulations, statutes, standards, practices and all
internal processes and procedures as per the relevant manuals and comply
with all relevant external legislation and regulations with regard to
Compliance requirements.
- Ensure
that as a staff you actively contribute to the department/division
attaining a “good” rating in both internal and external audit by
performing your role to the required standards and adhering to all
internal processes and procedures as per relevant manuals, policies and
regulations of the Company.
- Ensure
that all risk management requirements within your remit are addressed and
where necessary escalated through the available defined channels
Key Skills, Knowledge, Experience and Behavioural
Competencies
Academic and Professional Requirements
- Education
Bachelor’s Degree Bachelor’s Degree in a relevant
field,
Experience Required:
- Minimum
of three (3) years’ relevant experience in a similar position.
Head of Agency Training at CIC Insurance
Head of Agency Training
PURPOSE:
- Reporting
to the Head – Life Operations, the Head of Agency Training will be
responsible for leading the design, implementation, and continuous
improvement of training programs for Financial Advisors at CIC Life
Assurance. This role ensures that Financial Advisors are thoroughly
equipped with the technical knowledge, product proficiency, sales
capabilities, and regulatory awareness required to effectively offer life
insurance solutions and deliver superior customer service. The role also
supports talent development, succession planning, and the building of a
high-performance sales culture.
PRIMARY RESPONSIBILITIES:
Strategic Responsibilities
- Training
Strategy Development: Develop a comprehensive training and development
strategy that aligns with the company’s growth objectives in the life
insurance sector.
- Training
Needs Analysis: Identify knowledge and skill gaps through performance
data, field assessments, and collaboration with sales leaders.
- Business
Alignment: Ensure training efforts support strategic sales targets,
customer retention goals, and brand positioning.
- Talent
Development: Implement programs for identifying and developing
high-potential Financial Advisors and future leaders.
- Industry
Research: Stay current on trends in life insurance sales, digital learning
tools, and competitor training practices.
- Budget
Oversight: Manage the training budget, ensuring efficient allocation and
return on investment in training activities.
Operational Responsibilities
- Curriculum
Development: Design targeted training content covering life insurance
products, financial planning principles, regulatory guidelines, ethical
selling, and customer engagement.
- Training
Delivery: Facilitate onboarding, technical training, sales coaching, and
refresher sessions using diverse delivery methods (in-person, online,
blended).
- Scheduling
& Logistics: Maintain and manage a detailed training calendar;
organize venues, materials, and communication with participants.
- Field
Coaching: Provide on-the-job coaching, role plays, and sales clinics to
reinforce skills in real-life scenarios.
- Evaluation
& Impact Measurement: Track training effectiveness using feedback
tools, knowledge assessments, and advisor performance metrics.
- Compliance
Training: Deliver training on insurance regulations, AML/KYC guidelines,
and industry codes of conduct. return on investment in training
activities.
Governance Responsibilities
- Ensure
all training programs comply with the Insurance Regulatory Authority (IRA)
requirements and internal company standards.
- Maintain
accurate training records for audits, certification tracking, and
regulatory inspections.
- Proactively
identify and mitigate training-related compliance risks.
Culture & Leadership Responsibilities
- Build
and maintain a strong training team and ensure effective succession
planning.
- Champion
a culture of learning, integrity, and customer-centricity across the
Agency Force.
- Collaborate
with Agency Services and Sales departments to drive engagement and
recognition of high-performing advisors.
- Support
individual development planning and personalized learning journeys.
- Lead
by example, providing transformational leadership that inspires excellence
and innovation.
Key Skills, Knowledge, Experience and Behavioural
Competencies
Academic and Professional Requirements
- Education
Bachelor’s Degree Bachelor’s degree in Business,
Finance, Insurance, or a related field
- Professional
Qualification Professional insurance certification (e.g.
COP, LOMA, or Diploma in Insurance.
- Certified
Trainer (e.g., Trainer of Trainers or equivalent)
Experience Required:
- Relevant
experience 6 years
Assistant Underwriter – Risk Pricing at CIC Insurance
PURPOSE:
Reporting to the Assistant Manager – Medical Risks, the
Assistant Underwriter, Risk Pricing will provide insights that help to
prudently evaluate, price and prescribe the terms to apply on risks proposed so
as to deliver the desired loss ratio and profitability.
PRIMARY RESPONSIBILITIES:
- Review
the risks presented in the company to ensure they are within the set
underwriting guidelines and are covered under the reinsurance program.
- Support
preparation of reinsurance reports on a monthly basis to ensure timely
collection of reinsurance claims.
- Issue
and approve quotations within specified limits.
- Review
Monthly Claims Register, reserves and outstanding claims.
- Conduct
Medical Underwriting review for retail proposals.
- Provide
input on product development and business innovation initiatives to ensure
continuous review of existing products to meet changing market needs.
- Prepare
analytical reports on business trends, portfolio loss ratio and schemes of
interest to ensure that the portfolio remains profitable and any adverse
performance in corrected in a timely manner.
- Manage
renewal process to achieve the set turnaround time and retention.
- Co-ordinate
pricing activities to ensure quality and excellent customer service.
- Review
existing risks, recommend and implement risk mitigation measures.
- Medical
Underwriting for all retail proposal forms
- Propose
regular updates to the underwriting guidelines in line with emerging
trends and best practice.
Key Skills, Knowledge, Experience and Behavioural
Competencies
Academic and Professional Requirements
- Education
Bachelor’s Degree. Bachelor’s degree in a related
field.
- Professional
Qualification Insurance related or Actuarial
professional qualification is an advantage
Experience Required:
Description Required years of
experience
- Minimum
experience in similar role 2 years
Underwriting Assistant at CIC Insurance
PURPOSE:
Reporting to the supervisor- policy administration, the
underwriting assistant will evaluate, analyse and implement the terms applied
on risks proposed so as to deliver the desired loss ratio and profitability.
PRIMARY RESPONSIBILITIES:
- Conduct
preparation of debits, credits and policy document and contract issuance.
- Process
premium refunds to customers
- Monitor
and track liquidity of client fund accounts.
- Issue
and approve quotations within specified limits.
- Promptly
respond to customer/partner enquiries and feedback.
- Facilitate
policy documentation process to achieve timely issuance of cover, debits,
policy documents and endorsements.
- Manage
renewal process to achieve the set turnaround time and retention.
- Co-ordinate
endorsement and debiting activities to ensure quality and excellent
customer service for assigned accounts
- Review
existing risks, recommend and implement risk mitigation measures.
- Propose
review of departmental business processes and systems to meet the changing
business needs and client expectations.
- Conduct
reconciliation of underwriting issues relating to claims, finance and
other supporting functions.
- Propose
cancellation and suspension of policies due to non-payment
Academic and Professional Requirements
Particulars Detail
Specific Field or Qualification
- Education
Bachelor’s Degree. Bachelor’s degree in a related
field.
- Professional
Qualification Insurance related or Actuarial
professional qualification is an advantage
Experience Required:
Description Required years of
experience
- Minimum
experience in similar role 1 year
Head of Agency Training at CIC Insurance
Head of Agency Training
PURPOSE:
- Reporting
to the Head – Life Operations, the Head of Agency Training will be
responsible for leading the design, implementation, and continuous
improvement of training programs for Financial Advisors at CIC Life
Assurance. This role ensures that Financial Advisors are thoroughly
equipped with the technical knowledge, product proficiency, sales
capabilities, and regulatory awareness required to effectively offer life
insurance solutions and deliver superior customer service. The role also
supports talent development, succession planning, and the building of a
high-performance sales culture.
PRIMARY RESPONSIBILITIES:
Strategic Responsibilities
- Training
Strategy Development: Develop a comprehensive training and development
strategy that aligns with the company’s growth objectives in the life
insurance sector.
- Training
Needs Analysis: Identify knowledge and skill gaps through performance
data, field assessments, and collaboration with sales leaders.
- Business
Alignment: Ensure training efforts support strategic sales targets,
customer retention goals, and brand positioning.
- Talent
Development: Implement programs for identifying and developing
high-potential Financial Advisors and future leaders.
- Industry
Research: Stay current on trends in life insurance sales, digital learning
tools, and competitor training practices.
- Budget
Oversight: Manage the training budget, ensuring efficient allocation and
return on investment in training activities.
Operational Responsibilities
- Curriculum
Development: Design targeted training content covering life insurance
products, financial planning principles, regulatory guidelines, ethical
selling, and customer engagement.
- Training
Delivery: Facilitate onboarding, technical training, sales coaching, and
refresher sessions using diverse delivery methods (in-person, online,
blended).
- Scheduling
& Logistics: Maintain and manage a detailed training calendar;
organize venues, materials, and communication with participants.
- Field
Coaching: Provide on-the-job coaching, role plays, and sales clinics to
reinforce skills in real-life scenarios.
- Evaluation
& Impact Measurement: Track training effectiveness using feedback
tools, knowledge assessments, and advisor performance metrics.
- Compliance
Training: Deliver training on insurance regulations, AML/KYC guidelines,
and industry codes of conduct. return on investment in training
activities.
Governance Responsibilities
- Ensure
all training programs comply with the Insurance Regulatory Authority (IRA)
requirements and internal company standards.
- Maintain
accurate training records for audits, certification tracking, and
regulatory inspections.
- Proactively
identify and mitigate training-related compliance risks.
Culture & Leadership Responsibilities
- Build
and maintain a strong training team and ensure effective succession
planning.
- Champion
a culture of learning, integrity, and customer-centricity across the
Agency Force.
- Collaborate
with Agency Services and Sales departments to drive engagement and
recognition of high-performing advisors.
- Support
individual development planning and personalized learning journeys.
- Lead
by example, providing transformational leadership that inspires excellence
and innovation.
Key Skills, Knowledge, Experience and Behavioural
Competencies
Academic and Professional Requirements
- Education
Bachelor’s Degree Bachelor’s degree in Business,
Finance, Insurance, or a related field
- Professional
Qualification Professional insurance certification (e.g.
COP, LOMA, or Diploma in Insurance.
- Certified
Trainer (e.g., Trainer of Trainers or equivalent)
Experience Required:
- Relevant
experience 6 years
Assistant Underwriter – Risk Pricing at CIC Insurance
PURPOSE:
Reporting to the Assistant Manager – Medical Risks, the
Assistant Underwriter, Risk Pricing will provide insights that help to
prudently evaluate, price and prescribe the terms to apply on risks proposed so
as to deliver the desired loss ratio and profitability.
PRIMARY RESPONSIBILITIES:
- Review
the risks presented in the company to ensure they are within the set
underwriting guidelines and are covered under the reinsurance program.
- Support
preparation of reinsurance reports on a monthly basis to ensure timely
collection of reinsurance claims.
- Issue
and approve quotations within specified limits.
- Review
Monthly Claims Register, reserves and outstanding claims.
- Conduct
Medical Underwriting review for retail proposals.
- Provide
input on product development and business innovation initiatives to ensure
continuous review of existing products to meet changing market needs.
- Prepare
analytical reports on business trends, portfolio loss ratio and schemes of
interest to ensure that the portfolio remains profitable and any adverse
performance in corrected in a timely manner.
- Manage
renewal process to achieve the set turnaround time and retention.
- Co-ordinate
pricing activities to ensure quality and excellent customer service.
- Review
existing risks, recommend and implement risk mitigation measures.
- Medical
Underwriting for all retail proposal forms
- Propose
regular updates to the underwriting guidelines in line with emerging
trends and best practice.
Key Skills, Knowledge, Experience and Behavioural
Competencies
Academic and Professional Requirements
- Education
Bachelor’s Degree. Bachelor’s degree in a related
field.
- Professional
Qualification Insurance related or Actuarial
professional qualification is an advantage
Experience Required:
Description Required years of
experience
- Minimum
experience in similar role 2 years
Executive Assistant – Director, Cooperatives at CIC Insurance
PURPOSE:
The Executive Assistant to the Director – Cooperatives shall
provide high-level administrative, secretarial, and executive support to the
Director while facilitating effective communication and coordination across the
cooperatives sector. This position is designed for a highly organized and
professional individual who excels in managing complex schedules, handling
sensitive information with discretion, and serving as the primary liaison
between the Director and various stakeholders including cooperative societies,
government agencies, development partners, and the public.
PRIMARY RESPONSIBILITIES:
- Executive
Support:
- Provide
comprehensive administrative support to the Director – Cooperatives,
including managing daily schedules, appointments, and calendar
coordination
- Prepare
and compile briefing materials, reports, and presentations for meetings,
conferences, and official engagements.
- Draft,
proof-read, and distribute correspondence, official letters, circulars,
and communications on behalf of the Director
- Coordinate
travel arrangements, accommodation and itineraries for official trips and
field visits
- Maintain
and update the Director’s contact database and stakeholder information.
- Meeting
and Event Management:
- Organize
and coordinate high-level meetings including board meetings, stakeholder
consultations, and inter-agency forums
- Prepare
and circulate meeting agendas, supporting documents, and venue
arrangements
- Record
accurate meeting minutes and follow up on action items and decisions
- Coordinate
special events, workshops, and conferences related to cooperative
development
- Manage
meeting logistics including equipment, refreshments, and participant
coordination.
- Communication
and Liaison:
- Serve
as the primary point of contact between the Director and
internal/external stakeholders
- Screen
and prioritize incoming communications, calls, and requests for
appointments
- Facilitate
communication between the Director and cooperative societies, government
agencies, and development partners
- Handle
routine inquiries and redirect complex matters to appropriate personnel
- Maintain
professional relationships with key stakeholders and partners.
- Information
and Records Management:
- Establish
and maintain efficient filing systems for both electronic and physical
documents
- Ensure
proper documentation and archiving of official correspondence and records
- Manage
confidential files and sensitive information with appropriate security
measures
- Coordinate
information requests and compile statistical reports as required.
- Project
and Program Support:
- Prepare
progress reports and status updates on ongoing initiatives.
- Support
the organization of training programs and capacity-building activities.
- Facilitate
coordination between different units within the department
- Financial
and Administrative Coordination:
- Assist
the Director in budget preparation and financial planning processes
- Coordinate
procurement activities and vendor management
- Monitor
departmental expenditures and maintain financial records
- Support
audit processes and compliance activities
- Assist
the Director in coordinating human resource matters including leave
management and staff.
- Stakeholder
Relations:
- Represent
the Director at designated meetings and functions when required
- Build
and maintain relationships with cooperative societies and their leaders
- Coordinate
with international organizations and development partners
- Support
public relations activities and media coordination
- Track
action items and matters arising with heads of segments and branch
coordinators from various meetings and engagements
- Any
other related duties as assigned by the Director from time to time.
Key Skills, Knowledge, Experience and Behavioural
Competencies
Academic and Professional Requirements
- Education
Bachelor’s Degree Bachelor’s degree in Business
Administration, Public Administration, Social Sciences, or related field
- Professional
Qualification Certificate in Secretarial Studies, Office
Management or Project Management is an added advantage.
Experience Required:
Description Required years of
experience
- Relevant
experience in executive support, administration, or cooperative sector, MS
Word, Excel, PowerPoint, Publisher 3 years
- Understanding
of cooperative principles, governance, and development is mandatory
Application Systems Support Analyst at CIC Insurance
PURPOSE:
- Reporting
to the ICT Manager – General Business, the role holder will be responsible
Supporting the business on first line support related tasks. He/She will
be the point of contact between ICT and the CIC General Business (GB)
staff as the first line of support on critical business systems related
issues. These include tasks such as setting up new users, installing
application software, deployment of application Change Request Patches,
Gathering Technical requirements, carrying out technical UATs, doing RCA
on reported issues as well as issuing recommendations and following up
with the vendors on such issues to closure.
PRIMARY RESPONSIBILITIES:
- Provide
support for General Business Systems i.e. core system, portals and mobile
apps in line with ICT service delivery agreement.
- Onboarding
and offboarding of users in systems in line with the ICT policy.
- Conduct
system user trainings and knowledge transfer in collaboration with the
business.
- Analyse
system issues/gaps and offer solutions to resolve or escalate to the
vendor for resolution.
- Analyse
business requirements and advise on technical feasibility for
implementation.
- Conduct
minimal software development tasks i.e. developing reports, maintain
existing systems integrations, core system codes.
- Collaboratively
work with system vendors to implement systems change requests in line with
the business requirements.
- Ensure
quality of system patches by validating vendor deliverables in line with
change management processes.
- Review
and document system controls, incidents, and recommend corrective actions.
- Conduct
disaster recovery procedures in line with risk and compliance guidelines.
- Review
and verify systems back-ups on a daily basis, and conduct back up restore
tests in UAT on a quarterly basis in collaboration with the database
administrator.
- Continuously
conduct and report internal vulnerability assessments of systems to
address identified vulnerabilities in liaison with information security
and risk subsections.
Key Skills, Knowledge, Experience and Behavioural
Competencies
Academic and Professional Requirements
Particulars
Detail
Specific Field or Qualification
Education
- Bachelor’s
Degree
- Bachelor’s
degree in Information Technology or a related field.
Professional Qualifications
- CCNA,
ITIL, CompTIA, SQL, Oracle Database Systems
Experience Required:
Description
Required years of experience
Relevant experience systems design and development
- Minimum
of three (3) years
Qualifications, Skills and Competencies:
- Knowledge
of Insurance processes and systems.
- Knowledge
of PostgreSQL, Oracle Database Systems and other relational database
systems.
- Knowledge
of SQL based languages.
- Experience
in Linux and Windows operating systems administration with ability to
perform minimal scripting in Linux.
- Basic
Training in ITIL – Added Advantage.
- Experience
in supporting Web and Mobile apps.
- Experience
in supporting AIMS systems will be an added advantage.
CIC Insurance Values
- CIC
insurance Group is committed to providing excellent service, spur further
growth and employees are required to align their behaviour to the
following core values as critical to driving their performance;
- Integrity-
Be fair and transparent
- Dynamism-
Be passionate and innovative
- Performance-
Be efficient and results driven
- Co-operation-
Live the Co-operative spirit
Executive Assistant – Director, Cooperatives at CIC Insurance
PURPOSE:
The Executive Assistant to the Director – Cooperatives shall
provide high-level administrative, secretarial, and executive support to the
Director while facilitating effective communication and coordination across the
cooperatives sector. This position is designed for a highly organized and
professional individual who excels in managing complex schedules, handling
sensitive information with discretion, and serving as the primary liaison
between the Director and various stakeholders including cooperative societies,
government agencies, development partners, and the public.
PRIMARY RESPONSIBILITIES:
- Executive
Support:
- Provide
comprehensive administrative support to the Director – Cooperatives,
including managing daily schedules, appointments, and calendar
coordination
- Prepare
and compile briefing materials, reports, and presentations for meetings,
conferences, and official engagements.
- Draft,
proof-read, and distribute correspondence, official letters, circulars,
and communications on behalf of the Director
- Coordinate
travel arrangements, accommodation and itineraries for official trips and
field visits
- Maintain
and update the Director’s contact database and stakeholder information.
- Meeting
and Event Management:
- Organize
and coordinate high-level meetings including board meetings, stakeholder
consultations, and inter-agency forums
- Prepare
and circulate meeting agendas, supporting documents, and venue
arrangements
- Record
accurate meeting minutes and follow up on action items and decisions
- Coordinate
special events, workshops, and conferences related to cooperative
development
- Manage
meeting logistics including equipment, refreshments, and participant
coordination.
- Communication
and Liaison:
- Serve
as the primary point of contact between the Director and
internal/external stakeholders
- Screen
and prioritize incoming communications, calls, and requests for
appointments
- Facilitate
communication between the Director and cooperative societies, government
agencies, and development partners
- Handle
routine inquiries and redirect complex matters to appropriate personnel
- Maintain
professional relationships with key stakeholders and partners.
- Information
and Records Management:
- Establish
and maintain efficient filing systems for both electronic and physical
documents
- Ensure
proper documentation and archiving of official correspondence and records
- Manage
confidential files and sensitive information with appropriate security
measures
- Coordinate
information requests and compile statistical reports as required.
- Project
and Program Support:
- Prepare
progress reports and status updates on ongoing initiatives.
- Support
the organization of training programs and capacity-building activities.
- Facilitate
coordination between different units within the department
- Financial
and Administrative Coordination:
- Assist
the Director in budget preparation and financial planning processes
- Coordinate
procurement activities and vendor management
- Monitor
departmental expenditures and maintain financial records
- Support
audit processes and compliance activities
- Assist
the Director in coordinating human resource matters including leave
management and staff.
- Stakeholder
Relations:
- Represent
the Director at designated meetings and functions when required
- Build
and maintain relationships with cooperative societies and their leaders
- Coordinate
with international organizations and development partners
- Support
public relations activities and media coordination
- Track
action items and matters arising with heads of segments and branch
coordinators from various meetings and engagements
- Any
other related duties as assigned by the Director from time to time.
Key Skills, Knowledge, Experience and Behavioural
Competencies
Academic and Professional Requirements
Particulars Detail Specific Field or
Qualification
- Education
Bachelor’s Degree Bachelor’s degree in Business
Administration, Public Administration, Social Sciences, or related field
-
Professional Qualification Certificate in
Secretarial Studies, Office Management or Project Management is an added
advantage.
Experience Required:
Description Required years of
experience
- Relevant
experience in executive support, administration, or cooperative sector, MS
Word, Excel, PowerPoint, Publisher 4 years
- Understanding
of cooperative principles, governance, and development is mandatory
Accounts Assistant – Medical Reconciliation at CIC Insurance
Accounts Assistant – Medical Reconciliation
PURPOSE:
Reporting to the Supervisor – Accounts Reconciliation, the
role holder will be responsible for receipting, banking, reconciliation for
daily banking Vs Receipts. He/she will also be responsible for dispatch of
receipts to customers.
PRIMARY RESPONSIBILITIES:
- Reconciliation
of service providers’ accounts to verify the accurate debt status;
- Facilitate
sign-offs on service provider accounts;
- Manage
Provide payment for the service providers;
- Sending
of provider remittances and Dispatch of Cheques to service providers
- Maintain
constant communication with providers on issues relating to credit
accounts;
- Discount
negotiation and follow up to ensure payment within the set timelines.
- Any
other duty as may be given by the Assistant Manager Provider &
Forensic
Key Skills, Knowledge, Experience and Behavioural
Competencies
Academic and Professional Requirements
- Education
Bachelor’s Degree Bachelor’s in Accounting and
Finance
- Professional
Qualification CPA is an added advantage
Experience Required:
Description Required years of
experience
- Relevant
experience 2years
Principal Officer – Micro Insurance at CIC Insurance
PURPOSE:
- Reporting
to the Group Managing Director & CEO, the Principal Officer will
provide strategic, operational, and regulatory leadership to the Micro
Insurance segment of the subsidiary, ensuring sustainable growth,
regulatory compliance, and alignment with CIC Group’s vision. The role
focuses on designing affordable, accessible, and customer-centric
insurance solutions targeting underserved markets, in compliance with the
Insurance Regulatory Authority (IRA) guidelines.
PRIMARY RESPONSIBILITIES:
Strategic Leadership (20% of time)
- Develop
and implement the Micro Insurance business strategy in line with the
subsidiary’s and CIC Group’s strategic objectives.
- Identify
emerging market trends, opportunities, and risks, and recommend innovative
micro insurance solutions.
- Lead
transformation initiatives to enhance customer outreach through digital
channels, mobile platforms, and community-based distribution models.
Business Growth & Market Development (20% of time)
- Drive
revenue growth, policy uptake, and market penetration for micro insurance
products.
- Build
strategic partnerships with SACCOs, MFIs, NGOs, telcos, and
community-based organizations to expand distribution.
- Champion
financial inclusion by ensuring product affordability and accessibility to
low-income and rural populations.
Product Development & Innovation (15% of time)
- Oversee
the design, pricing, and rollout of micro insurance products that meet
regulatory requirements and customer needs.
- Ensure
product features are simple, transparent, and relevant to the target
market.
- Incorporate
customer feedback into product improvement cycles.
Regulatory & Compliance Oversight (15% of time)
- Serve
as the designated Principal Officer for Micro Insurance as per IRA
requirements.
- Ensure
full compliance with micro insurance regulations, guidelines, and industry
codes of practice.
- Maintain
strong working relationships with the IRA and other relevant authorities,
ensuring timely submission of all statutory reports.
Operational Excellence (10% of time)
- Oversee
efficient underwriting, claims, and policy administration processes.
- Implement
governance, risk, and control frameworks for operational integrity.
- Monitor
performance metrics to ensure service delivery meets customer and
regulatory expectations.
Financial Management (10% of time)
- Prepare
and manage the Micro Insurance budget and business plan.
- Monitor
financial performance, taking corrective action where necessary to meet
profitability targets.
- Ensure
cost-effective resource allocation.
Stakeholder & Community Engagement (5% of time)
- Build
trust and long-term relationships with community leaders, regulators, and
key partners.
- Represent
the Micro Insurance segment at industry events, policy dialogues, and
media engagements.
People Leadership (5% of time)
- Lead,
mentor, and develop the Micro Insurance team to deliver on strategic
objectives.
- Promote
a high-performance, customer-focused culture.
- Ensure
succession planning and continuous skills development.
Key Skills, Knowledge, Experience and Behavioural
Competencies
Academic and Professional Requirements:
- Education
Bachelor’s Degree
- Bachelor’s
degree in Insurance, Business Administration, Actuarial Science,
Economics, or related field
- Master’s
degree is an added advantage
Professional Qualification
- ACII,
AIIK, LOMA FLMI or equivalent professional insurance qualification.
- Member
of IIK
Relevant experience
- Minimum
of 12 years’ experience in insurance, with at least 5 years in micro
insurance or inclusive finance
- Relevant
experience at senior leadership level.
- Proven
track record in market development, product innovation, and regulatory
compliance.
- Experience
in product distribution through digital channels is highly preferred
Skills and Competencies:
- Strategic
thinking and execution.
- Deep
understanding of micro insurance products, distribution models and
customer needs.
- Possess
industry knowledge of micro insurance at a regional and global level.
- Strong
commercial acumen, analytical skills and digital savvy.
- Proven
track record of attaining targets of business growth and profitability for
micro insurance or inclusive finance.
- Strong
cross-cultural, people and relationship management skills.
- Excellent
interpersonal and networking skills; with the ability to lead and work
well in a team environment.
- Exceptional
communication and stakeholder engagement.
- Sound
understanding of statutory and regulatory requirements of corporate
governance, business and micro insurance operations.
- Leadership
and team development.
Business Development Manager – Partnerships at CIC Insurance
PURPOSE:
Reporting to the Head of Business Development, the role
holder will drive the growth and execution of CIC Asset Management’s retail
strategy by building, managing, and expanding strategic distribution
partnerships. The role focuses on three core verticals: Independent Financial
Advisors (IFAs), fintech aggregators, and institutional partners (including
banks and cooperatives). The Business Development Manager – Partnerships will
coordinate partner onboarding, engagement, and performance tracking to unlock new
Assets Under Management (AUM), deepen channel diversification, and ensure
scalable client acquisition through third-party networks.
PRIMARY RESPONSIBILITIES:
Partnership Development & Management
- Identify,
evaluate, and onboard high-potential strategic partners, including fintech
platforms, banks, diaspora aggregators, and Independent Financial Advisors
(IFA).
- Design
and implement mutually beneficial partnership models white-label
solutions, embedded investing, and referral structures.
- Lead
contract negotiation, onboarding documentation, training, and go-to-market
alignment for new partners.
- Maintain
strong partner relationships through structured engagement plans, reviews,
and strategic alignment meetings.
IFA Channel Activation
- Execute
the phased strategy for IFA growth including recruitment, segmentation,
training, certification, and performance management.
- Provide
operational support and tools to IFAs to help them drive client
acquisition and conversions across diverse counties and diaspora channels.
- Monitor
IFA performance metrics (e.g. AUM generated, client activity, retention)
and address bottlenecks to productivity.
Go-to-Market Strategy & Campaigns
- Collaborate
with Marketing, Product, and Digital teams to co-create campaigns that
drive retail growth through partner ecosystems.
- Champion
adoption and activation of CIC Invest App, APIs, and other digital
investment journeys among partners and IFAs.
- Ensure
tailored messaging and product positioning to match the needs of partners’
customer segments (mass market, diaspora, youth, HNWIs).
Performance Tracking & Reporting
- Define
KPIs and dashboards to monitor partner/channel contribution to AUM growth,
client retention, and engagement.
- Generate
and present monthly performance reports, insights, and proposals to the
Head of Business Development and ExCo.
- Leverage
analytics to optimize product-channel fit and drive campaign adjustments
for underperforming partnerships.
Compliance, Training & Partner Enablement
- Ensure
all partners and IFAs operate within regulatory guidelines and adhere to
CIC’s operational standards.
- Coordinate
onboarding, compliance training, and refresher workshops in collaboration
with the Compliance and Operations teams.
- Serve
as the escalation point for partner-related issues and ensure timely
resolution and feedback loops.
Audit, Compliance, and Risk Management
- Ensure
all business development activities, sales practices, and partnership
engagements comply with internal policies, CMA regulations, and industry
best practices.
- Participate
in internal and external audit processes by providing documentation,
explanations, and implementing corrective actions.
- Proactively
identify and mitigate business risks associated with distribution,
onboarding, and client servicing.
Key Skills, Knowledge, Experience and Behavioural
Competencies
Academic and Professional Requirements
- Education
Bachelor’s Degree Bachelor’s degree in Business,
Finance, Actuarial science, or related field.
- Master’s
degree or professional certification (ICIFA, CISI ) is an added advantage
Experience Required:
Description Required years of
experience
- Experience
in business development, financial services, fintech partnerships, or
distribution management. 7+
- Proven
track record of building and growing B2B2C partnerships or sales networks
in financial services.
Brand & Advertising Specialist at CIC Insurance
PURPOSE:
Reporting to the Communications Manager- Brand and
advertising, the role holder will support the development and execution of
brand and advertising initiatives that drives brand visibility, consistency,
and equity across all CIC Insurance Group business units and communication
channels. This role contributes to both strategic and operational brand
activities, ensuring alignment with the organization’s overall marketing
objectives, while supporting internal and external brand communications.
PRIMARY RESPONSIBILITIES:
Brand Support and Strategic Alignment
- Support
implementation of brand strategy and guidelines across all branches/
touchpoints.
- Monitor
brand asset usage and ensure alignment with CIC brand and tone of voice.
- Collaborate
in initiatives that build brand salience, equity, and positioning across
internal and external audiences.
- Support
internal brand engagement initiatives and brand alignment with staff
across subsidiaries.
Campaign Coordination and Execution
- Support
execution of 360° brand campaigns (TV, radio, digital, OOH, print).
- Coordinate
production and adaptation of campaign materials across business units and
subsidiaries.
- Liaise
with media, creative, OOH and research agencies for campaign execution and
monitoring.
- Monitor
campaign performance metrics and recommend optimizations.
Creative Design and Content Production
- Design
marketing and communication materials (brochures, banners, social media
creatives, signage, event branding, etc.)
- Develop
branded templates and ensure consistency in visual identity across the
Group.
- Support
creative concept development in collaboration with agencies and internal
stakeholders.
Digital and Social Media Support
- Support
in the adaptation and deployment of digital campaign assets for website,
email, and social media.
- Coordinate
with digital marketing team to ensure brand consistency across platforms.
- Contribute
to design of landing pages, e-shots, and digital banners.
Vendor and Internal Coordination
- Coordinate
with procurement to onboard, brief, and manage creative, OOH and media
suppliers.
- Ensure
timely processing of procurement documents.
- Maintain
vendor quality standards and evaluate creative partner performance.
Research and Reporting
- Assist
in preparing brand health reports, campaign performance summaries, and
marketing dashboards.
- Collaborate
in market research studies and track brand awareness metrics.
Key Skills, Knowledge, Experience and Behavioural
Competencies
Academic and Professional Requirements
- Education
Bachelor’s Degree Bachelor’s degree in Marketing,
Communication, Graphic Design, or related field
Experience Required:
Description Required years of
experience
- Relevant
experience 3 years
Skills and Competencies
- Proficiency
in Adobe Creative Suite (Illustrator, Photoshop, InDesign, After Effects).
- Strong
understanding of branding principles and creative processes.
- Excellent
design and visual communication skills.
- Strong
project management and multitasking abilities.
- Excellent
interpersonal and collaboration skills.
- Budget
management and financial acumen.
Software Developer Vacancy at CIC Insurance
PURPOSE:
Reporting to the ICT Enterprise Systems Manager, the role
holder will be responsible for developing and maintaining robust, secure, and
scalable web applications that support CIC Group’s initiatives. The role
involves delivering high-quality software solutions using Node.js and Next.js,
ensuring alignment with the Group’s technology standards, while enhancing user
experience, operational efficiency, and system integration across business
units.
PRIMARY RESPONSIBILITIES:
- Develop
performant and scalable web applications using Next.js for the frontend
and Node.js for the backend.
- Collaborate
with business analysts, and other developers to gather requirements and
deliver fit-for-purpose software solutions.
- Participate
in code reviews, unit testing, and integration testing to ensure quality
and adherence to coding standards.
- Implement
RESTful APIs and microservices that integrate with third-party systems and
internal services.
- Maintain
technical documentation including software architecture, API
specifications, and deployment guides.
- Ensure
applications are secure, optimized, and maintainable by following modern
development best practices.
- Work
closely with DevOps to support continuous integration and continuous
deployment (CI/CD) pipelines.
- Participate
in sprint planning, stand-ups, and retrospectives within an agile team
environment.
- Identify
and resolve bugs and performance bottlenecks across the stack.
- Stay
current with new tools and technologies and support their adoption within
the development team.
Key Skills, Knowledge, Experience and Behavioural Competencies
Academic and Professional Requirements
Education
- Bachelor’s
degree in Computer Science, Software Engineering, Information Technology,
or a related field.
Professional Qualifications
- Any
professional certification – preferably in software development – is an
added advantage
Experience Required:
Description Required years of
experience
Relevant experience
- Minimum
of three (3) years in full-stack web development, with hands-on use of
Node.js and Next.js
Skills and Competencies:
Proficiency in:-
- Frontend:
HTML, CSS, TypeScript, React.js, Next.js
- Backend:
Node.js, Express.js, REST APIs
- Databases:
PostgreSQL, Oracle
- Version
control: Git and GitHub workflows
- Testing:
Jest, Cypress, or equivalent tools
Additional Advantageous Skills:–
- Familiarity
with containerized environments (Docker, Kubernetes)
- Knowledge
of authentication standards such as OAuth2 and JWT
- Understanding
of SEO and performance optimization techniques in modern web applications
- Strong
problem-solving, communication, and collaboration skills
- Proven
ability to collaborate with multidisciplinary teams of business analysts,
developers and subject-matter experts
- Positive
attitude and willingness to continuously learn and adapt to new
technologies