Internship | Job Vacancies at M-KOPA

Forensics Analyst Intern at M-KOPA

We are looking for a Forensics Analyst Intern to join our Fraud team in Kenya as we scale up and drive digital and financial inclusion across our markets.

As our Forensics Analyst Intern, you will support the Fraud Forensics team in conducting entry-level digital forensics activities, learning how to detect, analyse, and document potential fraudulent activities targeting M-KOPA devices. You will gain hands-on experience in digital forensics while contributing to the team’s operational capabilities under close supervision from senior analysts.

You will assist in forensic investigations on compromised devices, learning to apply basic forensic techniques for evidence extraction and documentation. By following established procedures and guidelines, participating in cross-functional meetings, and receiving mentorship from senior forensic analysts, you will develop essential skills in technical documentation, evidence presentation, and fraud prevention methodologies.

About Us

In this role, you will be at the forefront of protecting our customers and business from fraudulent activities. Your primary focus will be on supporting forensic investigations while learning standardized forensic analysis protocols under the guidance of experienced professionals. You will help prepare preliminary forensic reports, developing crucial skills in technical documentation and evidence presentation that are fundamental to digital forensics.

Working closely with the fraud team and other departments, you will participate in cross-functional meetings to understand how forensic insights inform fraud prevention measures across the organization. You will observe court proceedings when applicable to gain understanding of legal requirements for digital evidence presentation, building a comprehensive foundation in forensic best practices.

Your learning journey will include assisting in security testing activities under supervision to develop vulnerability assessment methodologies while contributing to routine forensic tasks. You will compile data and contribute to regular reporting for team leads and management, ensuring accurate documentation of forensic activities.

This is an on-site role based in our Kenya offices, where you will collaborate with diverse teams across multiple departments. You will be reporting to the Lead Fraud Forensics Analyst while working alongside other Forensics Analysts in delivering operational excellence.

Expertise

• We are looking for an aspiring forensics professional who can follow detailed technical instructions while demonstrating strong analytical thinking and attention to detail in all forensic activities.
• You should be currently pursuing or have recently completed a degree in Computer Science, Digital Forensics, Cybersecurity, or a related field, with a basic understanding of computer systems, operating systems, and networking concepts.
• Your technical foundation should include familiarity with at least one programming or scripting language (Python preferred), strong understanding of SQL, Notion, Microsoft suite (Excel, Word, etc), and Looker. Knowledge of data analysis and pattern recognition concepts will be essential for success in this role.
• Being eager to learn with excellent written and verbal communication skills is crucial for effective collaboration with various team members and stakeholders. Your ability to handle confidential information responsibly while working effectively in a team environment will be fundamental to this position.
• If you have skillsets in digital forensics, cybersecurity, and fraud prevention, combined with a strong analytical mindset and genuine interest in protecting customers from fraudulent activities, this could be the perfect opportunity to launch your career in digital forensics.

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Senior Partnerships Manager at M-KOPA Solar

We are looking for a Senior Partnerships Product Manager for our e-Mobility team to help with the end to end OEM Partnerships Assessment & Management as we steer the transition to electric transportation in Kenya and beyond.

In this role, you would be responsible for:

• OEM Partnership Assessment & Management – Evaluate new Original Equipment Manufacturers (OEMs) and maintain strategic partnerships with approved OEMs
• Quality Control & Continuous Improvement – Implement quality control (QC) processes for approved OEMs, including QC procedures for new stock acquisition
• Refurbished Asset Management – Oversee the valuation, refurbishment, and market preparation of second life assets
• Technical Audit & Compliance Management – Conduct electrical home audits for partners utilizing at-home charging infrastructure, ensuring compliance with safety standards
• Cross-Functional Stakeholder Coordination – Serve as primary point of contact for all OEM cross-functional meetings, facilitating communication between internal teams, OEM stakeholders, and external partners
• Infrastructure Density & Expansion Planning – Manage swapping station density requirements analysis and technical expansion readiness
• After-Sales Service Excellence – Oversee comprehensive after-sales maintenance requirements management for our customers
• Performance Analytics & Reporting – Gather, analyze, and report on quantitative and qualitative data regarding product performance, customer experience metrics, and business performance indicators
• Technical Issue Resolution – Systematically identify, document, and report software issues and product defects to relevant points of contact
• Training & Knowledge Management – Develop and deliver comprehensive training programs for internal teams on new EV models, technical updates, and procedural changes
• Procurement & Vendor Relations – Coordinate procurement activities for parts, safety equipment, and testing resources

Your application should demonstrate:

• 7+ years of product and/or external partnerships management experience
• Strong technical and/or analytical skills, including the ability to conduct complex data analysis
• Proven ability in solving technical and/or analytical problems
• Ability to work with diverse, distributed teams across multiple countries
• Strong interpersonal, communication, and collaboration skills
• Familiarity with remote device control (IoT) best practices
• Experience as a cross-functional team leader without line management authority
• Experience in data-driven decision making and strategy development
• Strong preference for experience as an electric vehicle product manager, other hardware product manager, hardware QA manager, or mechanical process manager

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Global Telesales Business Analyst at M-KOPA Solar

• We are looking for a Global Telesales Business Analyst to join our Customer Retention Team where progress, excellence, and humility are valued as highly as technical excellence.
• As a Global Telesales Business Analyst, you’ll be responsible for collecting, analyzing, and presenting data related to Telesales/Retention products & activities across all countries. You will be required to offer valuable insights to help standardize Campaign Reporting/Trackers, optimize performance and guide strategic decision-making. To succeed, you’ll need great understanding of Telesales Campaign Management, strong analytical skills, data visualization, proficiency in data analysis tools, and excellent communication abilities to collaborate effectively with cross-functional teams.
• You’ll develop and maintain campaign reports and dashboards to track key metrics like call volume, conversion rates, lead quality, and revenue generation. Your insights will be crucial in assessing performance and optimizing telesales strategies across all countries.
• You’ll analyze telesales data, identify trends, and present findings to management while collaborating with telesales managers and reporting analyst in-market to deliver customized insights. Additionally, you’ll conduct ad-hoc analysis & training to address business challenges identified from your findings.
• Working closely with IT and data operations teams, you’ll ensure automation, data accuracy, integrity, and consistency. You’ll also identify opportunities for process optimization and automation, streamlining reporting workflows and improving efficiency. Staying updated on industry trends and analytics tools will be key.
• Beyond analysis, you’ll train the telesales management/analysts on reporting tools, helping them interpret data and make informed, data-driven decisions to enhance overall performance.
• This is a hybrid role reporting to the Group Head of Retention Operations.
• To excel in this role, you’ll need a Degree in Business Administration, Statistics, Economics, or a related field, along with 3+ years of experience in a Operations leadership, reporting, or analytics role, preferably in Telesales Campaigns or a Call Center environment. Focus on operations excellence based on business insights generated from data analysis.
• Proficiency in Microsoft Excel, SQL, Tableau, or similar tools is essential, along with strong analytical skills to interpret data and provide actionable insights. You should have excellent communication and presentation skills to convey technical data to non-technical stakeholders.
• Attention to detail, data accuracy, and the ability to manage multiple priorities in a fast-paced environment are key. Experience with CRM systems (e.g., Looker), telephony platforms, statistical analysis, and predictive modelling is required to drive data-driven decision-making

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Customer Retention Team Leader at M-KOPA

We are looking for a Customer Retention Team Leader to join our Customer Retention team in Kenya as we scale up and drive digital and financial inclusion across our markets.

As a Customer Retention Team Leader, you will become the driving force behind our sales excellence, leading a team of talented professionals who connect with customers every day to expand their access to life-changing products and services. Working at the intersection of strategic campaign management and inspirational leadership, you’ll transform sales targets into meaningful customer outcomes, develop high-performing teams, and ensure that every campaign delivers both exceptional results and genuine value to the communities we serve.

• At M-KOPA, telesales leadership isn’t just about hitting numbers—it’s about empowering teams to change lives through every conversation. In this role, you will transcend traditional sales management to become a strategic architect of customer growth. You will design and execute campaigns that don’t just drive revenue but expand financial inclusion, working closely with cross-functional teams to ensure our sales strategies create lasting customer relationships that grow stronger with every interaction.
• We believe in results through people empowerment and data-driven excellence. You will develop sophisticated campaign strategies, monitor team performance with precision, and create sales environments where every team member can thrive while exceeding targets. Your sales leadership expertise will be crucial in identifying opportunities for growth and ensuring consistent delivery of exceptional results.
• You’ll drive incremental revenue through effective telesales campaign management, conceptualizing and developing execution strategies that include sales training, scripting, campaign timing, and sales forecasting. You’ll manage the daily activities of the telesales department, overseeing supervisors and representatives while guiding the team toward achieving sales targets and KPIs.
• Your role involves ensuring teams meet or exceed sales and booking targets by implementing performance strategies and analyzing sales data to keep progress on track. You’ll generate regular reports on team performance and sales metrics, extract trends and insights for senior management, and recommend ways to enhance team effectiveness.
• You’ll collaborate closely with QA and Training Teams to boost performance and act as the key liaison between telesales and other business areas. You’ll also support telesales projects and initiatives while continuously refining processes and staying current with industry best practices.

This is a hybrid role in Kenya reporting to the Customer Retention Manager.

• Success in this role comes from a unique blend of sales mastery and inspirational leadership. We need someone who has walked the path of telesales excellence and understands that true sales leadership lies in empowering teams to achieve extraordinary results while serving customers with genuine care. Your experience should tell a story of building high-performing sales teams that didn’t just meet targets but consistently exceeded expectations.
• We are seeking someone whose career demonstrates a deep understanding of how telesales leadership can drive business growth. Perhaps you have 3-4 years of management experience with a strong preference for telesales team leadership where you’ve developed campaigns that transformed customer acquisition strategies. Maybe you’ve been the leader who turned underperforming teams into top performers, or the one who designed processes that became best practices across the organization.
• Your degree in any relevant field should be complemented by proven experience in sales-focused, customer-centric leadership with exceptional communication skills. Your ability to analyze data and influence data-driven decisions should be second nature, as should your talent for team management and performance optimization.
• The ideal candidate will be self-motivated with a professional approach and driven to deliver results consistently. An in-depth understanding of M-KOPA’s business would be highly valued, along with solid leadership skills and the ability to inspire teams to reach their full potential.
• Most importantly, we need someone who embodies our values of excellence, customer focus, and unwavering commitment to results – someone who doesn’t just want a job but wants to be part of a mission that’s expanding financial inclusion across an entire continent through meaningful customer conversations.

If this sounds like the challenge you’ve been waiting for, where your expertise in telesales leadership and team development can truly make a difference in driving both business growth and financial inclusion, we want to hear your story.

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Manufacturing Operations Manager at M-KOPA Solar

• As a Production Operations Manager, you will become the engine of our manufacturing excellence, leading the production of devices that connect millions of people to life-changing opportunities. Working at the intersection of advanced manufacturing and quality innovation, you’ll orchestrate seamless production operations, develop high-performing teams, and ensure that every phone we assemble becomes a gateway to financial empowerment for families across Africa.
• We are seeking someone whose career demonstrates a deep understanding of how production operations can drive business growth. Perhaps you have proven experience in production management within the manufacturing industry, with electronics manufacturing experience and strong understanding of phone assembly processes being a valuable advantage.
• Your Bachelor’s degree in engineering, manufacturing, or related field should be complemented by excellent leadership and managerial skills with the ability to inspire teams to achieve production goals. Your knowledge of production planning, scheduling, and inventory management should be second nature, as should your expertise in problem-solving and root cause analysis for continuous improvement.
• The ideal candidate will have computer proficiency in CAM software, ERP systems, and production management tools, along with excellent communication skills for interacting with employees at all organizational levels. Knowledge of quality management systems, lean manufacturing principles, safety regulations, and KAIZEN principles would give you valuable context for driving operational excellence.

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Manufacturing Operations Manager at M-KOPA

We are looking for a Production Operations Manager to join our Phone Assembly team in Nairobi as we scale up and drive digital and financial inclusion across our markets.

As a Production Operations Manager, you will become the engine of our manufacturing excellence, leading the production of devices that connect millions of people to life-changing opportunities. Working at the intersection of advanced manufacturing and quality innovation, you’ll orchestrate seamless production operations, develop high-performing teams, and ensure that every phone we assemble becomes a gateway to financial empowerment for families across Africa.

At M-KOPA, production operations isn’t just about making devices—it’s about creating tools that transform lives. In this role, you will transcend traditional manufacturing management to become a strategic architect of production excellence. You will design and implement production strategies that don’t just meet targets but exceed quality expectations, working closely with cross-functional teams to ensure our manufacturing operations scale efficiently while maintaining the precision and care that makes every device special.

• We believe in operational excellence through people empowerment and continuous improvement. You will develop sophisticated production processes, monitor performance with precision, and create manufacturing environments where every team member can thrive while delivering exceptional quality. Your production leadership expertise will be crucial in implementing Kaizen principles and ensuring consistent delivery of products that change lives.
• You’ll oversee day-to-day production operations including scheduling, staffing, and workflow management while implementing production plans to meet targets, quality standards, and delivery deadlines. You’ll monitor production processes and performance metrics to identify improvement areas and implement corrective actions as needed.
• Your role involves coordinating with procurement, logistics, and inventory teams to ensure availability of raw materials and components, managing facilities within PLAK, and controlling budgetary expenses through effective resource allocation. You’ll also ensure compliance with safety regulations and company policies while implementing production aspects of accounting procedures.
• You’ll lead, coach, and mentor the production team to achieve departmental goals, identify training needs and development opportunities, and foster a positive culture that promotes collaboration and innovation. You’ll conduct regular performance reviews, set achievable goals, and implement improvement plans when necessary.

This is an onsite role in Nairobi reporting to the Head of Manufacturing.

• Success in this role comes from a unique blend of manufacturing expertise and inspirational leadership. We need someone who has walked the path of production excellence and understands that true manufacturing success lies in building teams that consistently deliver quality while continuously improving processes. Your experience should tell a story of leading production operations that didn’t just meet targets but set new standards for efficiency and quality.
• We are seeking someone whose career demonstrates a deep understanding of how production operations can drive business growth. Perhaps you have proven experience in production management within the manufacturing industry, with electronics manufacturing experience and strong understanding of phone assembly processes being a valuable advantage.
• Your Bachelor’s degree in engineering, manufacturing, or related field should be complemented by excellent leadership and managerial skills with the ability to inspire teams to achieve production goals. Your knowledge of production planning, scheduling, and inventory management should be second nature, as should your expertise in problem-solving and root cause analysis for continuous improvement.
• The ideal candidate will have computer proficiency in CAM software, ERP systems, and production management tools, along with excellent communication skills for interacting with employees at all organizational levels. Knowledge of quality management systems, lean manufacturing principles, safety regulations, and KAIZEN principles would give you valuable context for driving operational excellence.
• Most importantly, we need someone who embodies our values of quality, innovation, and unwavering commitment to excellence – someone who doesn’t just want a job but wants to be part of a mission that’s creating life-enhancing products for millions across an entire continent.
• If this sounds like the challenge you’ve been waiting for, where your expertise in production operations and manufacturing leadership can truly make a difference in creating products that transform lives, we want to hear your story.

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Regional Retail Manager at Mkopa

We are looking for a Regional Retail Manager to join our Retail team in Nairobi as we scale up and drive digital and financial inclusion across our markets.

As a Regional Retail Manager, you will become the operational heartbeat of our retail network, ensuring that every customer touchpoint across Kenya delivers excellence while our teams have everything they need to succeed. Working at the intersection of data-driven insights and hands-on leadership, you’ll orchestrate seamless operations across multiple locations, translate complex operational challenges into actionable solutions, and ensure that every retail outlet becomes a beacon of opportunity in its community.

At M-KOPA, retail operations aren’t just about managing stores—it’s about creating gateways to financial inclusion. In this role, you will transcend traditional operations management to become a strategic architect of customer access. You will design and implement operational excellence frameworks that don’t just maintain standards but elevate experiences, working closely with cross-functional teams to ensure our retail network scales sustainably while maintaining the personal touch that makes M-KOPA special.

• We believe in operational excellence through people empowerment and data-driven decision making. You will monitor and optimize performance across our entire retail footprint, lead distributed teams with coaching and development, and create customer experiences that turn every visit into a step toward financial empowerment. Your operational expertise will be crucial in identifying opportunities for improvement and ensuring accountability across all touchpoints.
• You’ll ensure complete operational oversight across M-KOPA Kenya’s retail network through systematic performance monitoring and proactive issue identification. You’ll monitor stock management across all outlets, oversee inventory reconciliation, and ensure optimal stock levels while coordinating escalations for prompt resolution. You’ll also track network performance metrics, monitor cost expenditure, and ensure compliance with safety and operational standards.
• Your role involves leading regional teams with regular performance reviews and coaching, setting performance standards, and optimizing field resource deployment. You’ll handle complex customer escalations while tracking satisfaction metrics across all outlets, and work with cross-functional teams including Sales, Customer Care, and Supply Chain to resolve operational challenges.

This is an on-site role in Nairobi reporting to the Senior Manager Retail.

• Success in this role comes from a unique blend of operational excellence and inspirational leadership. We need someone who has walked the path of complex retail operations and understands that true operational success lies in empowering distributed teams while maintaining unwavering standards. Your experience should tell a story of driving accountability across multiple locations while building cultures of excellence and customer-centricity.
• We are seeking someone whose career demonstrates a deep understanding of how retail operations can enable business growth. Perhaps you have 5+ years of experience in operation-related roles with at least 3 years in retail operations oversight, where you’ve managed distributed teams and driven improvements in customer service levels. Maybe you’ve been the operations leader who spotted patterns in data and translated them into actionable improvements that transformed customer experiences.
• Your Bachelor’s degree in Business, Operations Management, or related field should be complemented by proven experience managing wide retail network setups and cross-functional collaboration in matrix environments. Your ability to track and interpret operational KPIs should be second nature, as should your proficiency with Microsoft Office Suite and retail operations systems.
• The ideal candidate will have strong team leadership skills for managing distributed teams, implementation support abilities, and operational intuition with the ability to spot patterns and connect data trends to real-world issues. Experience with inventory management and customer care systems would give you valuable context for the technical aspects of the role.
• Most importantly, we need someone who embodies our values of excellence, accountability, and customer-centricity – someone who doesn’t just want a job but wants to be part of a mission that’s creating accessible pathways to financial inclusion across an entire continent.

If this sounds like the challenge you’ve been waiting for, where your expertise in retail operations and team leadership can truly make a difference in scaling financial access for millions, we want to hear your story.

Read More & Apply

Retail Network Manager at M-KOPA

We are looking for a Retail Network Manager to join our Retail team in Nairobi as we scale up and drive digital and financial inclusion across our markets.

As a Retail Network Manager, you will become the operational heartbeat of our retail network, ensuring that every customer touchpoint across Kenya delivers excellence while our teams have everything they need to succeed. Working at the intersection of data-driven insights and hands-on leadership, you’ll orchestrate seamless operations across multiple locations, translate complex operational challenges into actionable solutions, and ensure that every retail outlet becomes a beacon of opportunity in its community.

At M-KOPA, retail operations aren’t just about managing stores—it’s about creating gateways to financial inclusion. In this role, you will transcend traditional operations management to become a strategic architect of customer access. You will design and implement operational excellence frameworks that don’t just maintain standards but elevate experiences, working closely with cross-functional teams to ensure our retail network scales sustainably while maintaining the personal touch that makes M-KOPA special.

We believe in operational excellence through people empowerment and data-driven decision making. You will monitor and optimize performance across our entire retail footprint, lead distributed teams with coaching and development, and create customer experiences that turn every visit into a step toward financial empowerment. Your operational expertise will be crucial in identifying opportunities for improvement and ensuring accountability across all touchpoints.

• You’ll ensure complete operational oversight across M-KOPA Kenya’s retail network through systematic performance monitoring and proactive issue identification. You’ll monitor stock management across all outlets, oversee inventory reconciliation, and ensure optimal stock levels while coordinating escalations for prompt resolution. You’ll also track network performance metrics, monitor cost expenditure, and ensure compliance with safety and operational standards.
• Your role involves leading regional teams with regular performance reviews and coaching, setting performance standards, and optimizing field resource deployment. You’ll handle complex customer escalations while tracking satisfaction metrics across all outlets, and work with cross-functional teams including Sales, Customer Care, and Supply Chain to resolve operational challenges.

This is an on-site role in Nairobi reporting to the Senior Manager Retail.

• Success in this role comes from a unique blend of operational excellence and inspirational leadership. We need someone who has walked the path of complex retail operations and understands that true operational success lies in empowering distributed teams while maintaining unwavering standards. Your experience should tell a story of driving accountability across multiple locations while building cultures of excellence and customer-centricity.
• We are seeking someone whose career demonstrates a deep understanding of how retail operations can enable business growth. Perhaps you have 5+ years of experience in operation-related roles with at least 3 years in retail operations oversight, where you’ve managed distributed teams and driven improvements in customer service levels. Maybe you’ve been the operations leader who spotted patterns in data and translated them into actionable improvements that transformed customer experiences.
• Your Bachelor’s degree in Business, Operations Management, or related field should be complemented by proven experience managing wide retail network setups and cross-functional collaboration in matrix environments. Your ability to track and interpret operational KPIs should be second nature, as should your proficiency with Microsoft Office Suite and retail operations systems.

The ideal candidate will have strong team leadership skills for managing distributed teams, implementation support abilities, and operational intuition with the ability to spot patterns and connect data trends to real-world issues. Experience with inventory management and customer care systems would give you valuable context for the technical aspects of the role.

Most importantly, we need someone who embodies our values of excellence, accountability, and customer-centricity – someone who doesn’t just want a job but wants to be part of a mission that’s creating accessible pathways to financial inclusion across an entire continent.

If this sounds like the challenge you’ve been waiting for, where your expertise in retail operations and team leadership can truly make a difference in scaling financial access for millions, we want to hear your story.

Read More & Apply

Sales Executive (Several Posts) at M-KOPA

• Location: Kenya, Nairobi, Eastern, Nakuru
• Employment Type: Full time
• Location Type: On-site
• Department: SmartphonesSalesField Sales Force
• Compensation: KES 25K per month 
• • Offers Commission

We are looking for Sales Executives in different regions to join our Sales Team as we scale up and drive digital and financial inclusion across our markets.

This role is an opportunity to drive growth, shape strategies, and inspire a team, all while playing a key part in M-KOPA’s mission to unlock better livelihoods through affordable products.

Imagine leading a team that isn’t just selling products, but creating connections and empowering people in your community. As our Sales Executive, you will be the force behind the scenes, monitoring and delivering sales targets, developing local networks, and ensuring that every customer interaction reflects the values that make M-KOPA the trusted brand it is today.

Success in this role will rely on your ability to recruit, train, and mentor a field-based team of Direct Sales Representatives (DSRs). You will guide them, challenge them, and help them exceed their targets by crafting powerful sales and marketing strategies. Your leadership will shape their success, and by extension, the success of the business.

Your experience in Sales within FinTech, Microfinance, Telecommunications, FMCG, or related industries will be key to identifying growth opportunities and maximizing performance. Your sales and negotiation skills will ensure that you surpass your targets, while your expertise in team motivation and leadership will inspire your team to do the same. You will have the chance to build strong relationships not just within your team but with every customer, constantly learning and adapting in a fast-paced environment.

As part of M-KOPA’s team, you will also be responsible for monitoring and analyzing marketing campaigns, fine-tuning them to drive results, and ensuring comprehensive reporting that shapes future strategies. Handling DSR inventory and managing audit recommendations in line with company policies will be second nature to you, thanks to your process-oriented mindset.

This is more than just a job—it’s a chance to be a driving force behind a brand that’s changing lives. At M-KOPA, you will have the chance to grow, innovate, and truly make an impact. If you’re ready to be a driving force in M-KOPA’s growth, we want you on our team.

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

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