Internship | Job Vacancies at M-KOPA

Customer Performance Officer – eMobility at M-KOPA

We are looking for Customer Performance Officers to join our Mobility Operations group, as we scale up and drive digital and financial inclusion across our markets.

You will be at the forefront of our customer engagement strategy, managing loan repayments and tracking fleet performance with precision and empathy. “You will be a critical frontline professional, transforming financial interactions through dedicated customer management and strategic performance tracking.”

About Us

• At M-KOPA, this role is fundamental to our mission of expanding financial access. You will be directly responsible for monitoring customer accounts, implementing repayment strategies, and managing fleet performance metrics. Your daily work will involve engaging with customers, tracking loan repayments, and ensuring our mobility ecosystem operates smoothly and efficiently.
• This is a hybrid role, you would be working from our regional offices in Africa, partnering with a diverse group of employees across our markets. You will be reporting to the Customer Performance Manager.

Expertise

• We are seeking motivated professionals with strong communication skills and a keen ability to manage complex customer interactions. Your success will be measured by your capacity to navigate challenging financial conversations, maintain accurate records, and contribute to our overall portfolio performance.
• Ideal candidates will have experience in collections, fleet management, or customer performance roles, with a demonstrated ability to work in fast-paced environments. We value proficiency in data tracking systems like Excel and Freshdesk, and a willingness to conduct field visits and engage with local authorities. Familiarity with motorbike financing or e-mobility sectors will be considered a significant advantage.
• Your adaptability, attention to detail, and commitment to professional customer engagement will be key to your success in this transformative role.

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Test and Validation Engineering Interns (Multiple Posts) at M-KOPA

About Us

We foster a culture where technical excellence meets continuous learning and quality-driven engineering. Our team values attention to detail, collaborative problem-solving, and rigorous testing that ensures our products deliver exceptional customer experiences. You’ll be empowered to develop your engineering skills while contributing to real-world product validation, working at the intersection of hardware, software, and customer impact.

At M-KOPA, quality isn’t just a checkbox—it’s fundamental to our mission of providing reliable, life-changing products to our customers across Africa.

In this role, you would be responsible for:

• Collaborating with the engineering team to create comprehensive test plans and test cases based on product requirements
• Executing test cases and recording test results meticulously, identifying and documenting defects or inconsistencies
• Conducting regression testing to ensure that new features or changes do not adversely affect existing functionality
• Participating in product validation activities to ensure that our products meet customer expectations and industry standards
• Analyzing test data to identify patterns, trends, and potential areas for improvement
• Collaborating with cross-functional teams including software developers, hardware engineers, and product managers to address issues and provide feedback
• Creating and updating test documentation, including test plans, test cases, and test reports
• Staying up to date with the latest testing tools, methodologies, and industry best practices
• Assisting in developing and maintaining test automation scripts to improve testing efficiency

This is an internship role based in Nairobi, Kiambu, Kitengela, Thika

Your application should demonstrate:

• You are a Fourth Year or Fifth Year student in Electrical and Electronics Engineering or a related field
• Problem-solving skills and ability to analyze complex issues
• Basic understanding of software and hardware concepts
• Highly organized, with strong attention to detail and a commitment to delivering high-quality work
• Strong communication skills, with the ability to work effectively in cross-functional teams and present technical information to both technical and non-technical audiences
• Keen attention to detail with a curious mindset
• Adaptability and fast learning capabilities
• Effective communication abilities across technical and non-technical contexts

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BPO Operations Manager at M-KOPA

About Us

We foster a culture where operational excellence meets performance accountability. Our team values data-driven decision making, rigorous performance management, and partnerships that deliver exceptional customer experiences. You’ll be empowered to implement frameworks and execute strategies that directly contribute to SLA compliance and operational efficiency, working in a dynamic environment where your leadership ensures thousands of daily customer interactions meet M-KOPA’s high standards.

At M-KOPA, our BPO operations aren’t just about outsourcing—they’re strategic partnerships that scale our ability to serve millions of customers across Africa while maintaining world-class service standards.

In this role, you would be responsible for:

Daily BPO Operations Management & Execution

• Executing day-to-day operational management of 500+ BPO agents across two partners (CCI and iSON)
• Implementing BPO Performance Management Policy frameworks and operational procedures
• Monitoring real-time performance metrics and deploying immediate corrective actions for performance gaps
• Conducting daily performance reviews and ensuring operational targets are met consistently

Operational Performance Monitoring & Compliance

• Tracking and monitoring all BPO KPIs, IPIs, and SLAs on daily and weekly basis ensuring >95% compliance
• Implementing operational performance improvement plans and monitoring execution of remediation actions
• Conducting weekly performance consolidation and trend analysis for BPO operations
• Executing routine performance warnings and improvement action plan requirements

BPO Partner Operational Interface

• Serving as primary operational contact with BPO partner management for day-to-day performance issues
• Coordinating operational capacity building and training initiatives with BPO teams
• Facilitating operational communication and information flow between M-KOPA and BPO partners
• Managing operational escalations requiring immediate BPO intervention and resolution

Operational Quality Assurance & Monitoring

• Implementing operational quality monitoring programs ensuring service standards compliance
• Overseeing operational audits and quality assessments of BPO agent performance
• Monitoring customer interaction quality and providing operational feedback to BPO supervisors
• Executing quality improvement initiatives at operational level

Operational Reporting & Analytics

• Preparing daily, weekly, and monthly operational performance reports for Senior CC Operations Manager
• Analyzing operational performance data and providing tactical insights for immediate improvement
• Tracking operational efficiency metrics and cost per contact performance
• Monitoring real-time operational dashboards and providing performance updates

Tactical Problem Resolution & Operations Support

• Resolving operational issues and tactical challenges affecting BPO day-to-day performance
• Coordinating with BPO team leads and supervisors on immediate operational matters
• Managing operational crisis response and immediate business continuity measures
• Escalating strategic issues requiring senior management intervention to Senior CC Operations Manager

Operational Cost Management & Efficiency

• Monitoring BPO operational costs and resource utilization within approved budgets
• Tracking operational efficiency metrics ensuring cost-effective service delivery
• Implementing operational cost control measures and monitoring budget compliance
• Escalating budget variances and strategic cost decisions to Senior CC Operations Manager

Additional Responsibilities

Performing any additional tasks as assigned by the Senior CC Operations Manager

Your application should demonstrate:

• Bachelor’s degree in Business Administration, Operations Management, or related field (Contact center or Customer Care certification an added advantage)
• 4+ years of experience in BPO operations management with proven track record of achieving SLA compliance in contact center environments
• Operational management experience with demonstrated ability to manage large scale outsourced agents and drive performance accountability
• BPO partnership management expertise with proven experience in vendor relationship management, performance monitoring, and contract compliance
• Contact center operations knowledge with deep understanding of KPIs, SLAs, quality metrics, and customer experience standards
• Performance management skills with experience implementing performance improvement frameworks, penalty systems, and remediation measures
• Data analytics capabilities with proven ability to analyze performance trends, identify operational issues, and implement data-driven solutions
• Financial management experience with budget oversight, cost optimization, and operational efficiency improvement in outsourced environments
• Problem-solving expertise with demonstrated ability to resolve complex operational challenges and manage crisis situations
• Communication and stakeholder management skills with ability to manage relationships with external vendors and internal cross-functional teams
• Experience managing multiple BPO partners simultaneously
• Track record of achieving consistent >95% SLA compliance in large-scale operations

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Senior Customer Care Operations Manager at M-KOPA

About Us

We foster a culture where operational leadership meets strategic execution. Our team values performance accountability, integrated service delivery, and continuous improvement that drives both customer satisfaction and cost efficiency. You’ll be empowered to make operational decisions that directly impact how we serve millions of customers, working at the intersection of strategic thinking and operational excellence in one of Africa’s fastest-growing fintech companies.

At M-KOPA, our Customer Care operations aren’t just a support function—they’re the operational backbone that enables us to deliver world-class service at scale across multiple channels and partnerships.

In this role, you would be responsible for:

Customer Care Operational Leadership

• Executing operational leadership for complete Customer Care function implementing strategic direction from Head of Operations
• Ensuring operational performance accountability across both in-house and BPO operations
• Driving operational excellence and service delivery standards ensuring >95% overall Customer Care performance
• Coordinating between in-house and BPO operations ensuring integrated service delivery and customer experience

BPO Partnership Oversight & Performance Accountability

• Overseeing BPO partnership performance ensuring strategic alignment with M-KOPA’s >85% outsourcing objectives
• Reviewing and approving major BPO performance remediation measures and corrective actions
• Making final operational decisions on BPO penalty applications and performance interventions
• Leading monthly BPO performance reviews and providing recommendations for partnership optimization

Operational Performance Management & Optimization

• Implementing Customer Care performance frameworks ensuring operational KPI achievement
• Monitoring integrated performance across in-house and BPO operations ensuring seamless service delivery
• Driving operational improvements and efficiency initiatives achieving cost optimization targets
• Ensuring customer satisfaction metrics and service quality standards are consistently met

Cross-Functional Operational Coordination

• Coordinating Customer Care operational requirements with Tech, Product, and Finance departments
• Managing operational escalations requiring cross-departmental coordination and senior operational intervention
• Leading operational projects supporting Customer Care efficiency and business objective achievement
• Facilitating operational communication ensuring Customer Care integration with broader business operations

Operational Team Leadership & Management

• Leading and managing BPO Operations Manager and CC In-house Operations Manager ensuring operational effectiveness
• Implementing operational performance coaching and development for direct reports
• Driving operational accountability and performance standards for Customer Care leadership team
• Fostering operational excellence culture focused on customer service and efficiency

Operational Planning & Resource Management

• Executing operational planning initiatives implementing Head of Operations strategic direction
• Coordinating operational resource allocation between in-house and BPO operations for maximum efficiency
• Monitoring operational capacity planning ensuring adequate resources for service delivery
• Implementing operational improvements supporting business growth and efficiency objectives

Financial Operations Management

• Managing Customer Care operational budget ensuring cost-effective service delivery within approved parameters
• Monitoring operational costs and implementing cost control measures achieving efficiency targets
• Tracking operational financial performance and reporting on cost optimization achievements
• Approving routine operational expenditures within delegated authority limits

Additional Responsibilities

• Performing any additional tasks as assigned by Head of Operations

Your application should demonstrate:

• Bachelor’s degree in Business Administration, Operations Management, or related field (Advanced degree preferred)
• 5+ years of experience in operational management roles with proven track record of managing large-scale Customer Care or contact center operations (500+ people)
• Operational leadership experience with demonstrated ability to lead operational managers and drive performance accountability in customer service environments
• BPO management experience with proven track record of managing outsourced operations, achieving SLA compliance, and vendor performance management
• Customer Care operations expertise with deep understanding of contact center metrics, performance frameworks, and service delivery standards
• Financial management skills with experience in operational budget management, cost optimization, and efficiency improvement initiatives
• Cross-functional coordination experience with proven ability to manage operational relationships across multiple departments and resolve complex operational challenges
• Performance management expertise with experience implementing performance frameworks, accountability systems, and continuous improvement initiatives
• Regulatory compliance knowledge particularly in financial services operations, payment system oversight, and customer data management requirements
• Operational excellence focus with proven track record of driving performance improvement and operational efficiency in customer service environments
• Demonstrated ability to operate at the intersection of strategic thinking and operational execution
• Experience managing both direct in-house operations and complex BPO partnerships simultaneously

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Telesales Representative – Outbound at M-KOPA

We are looking for a Telesales Representative to join our Customer Retention team as we scale up and drive digital and financial inclusion across our markets.

As a Telesales Representative, you will play a key role in driving sales growth by connecting with existing customers over the phone. You will effectively introduce and sell M-KOPA’s innovative products, achieving and exceeding sales targets while building strong and lasting customer relationships. Your contributions will directly support our mission of making essential products and services accessible to all.

About Us

At M-KOPA, we believe in empowering our customers through affordable and accessible financial solutions. In this role, you’ll develop a deep understanding of our products to help customers unlock new opportunities, driving financial inclusion and innovation in underserved communities.

Your work will go beyond sales—it will involve building meaningful customer connections, providing an exceptional experience, and fostering loyalty that drives repeat business. This is your opportunity to thrive in a dynamic, fast-paced environment and be part of a team committed to making a real impact.

You will report directly to the Telesales Team Lead.

Expertise

Our ideal candidate is passionate about sales, customer engagement, and achieving targets. You will have:

• Qualifications: Bachelor’s degree/diploma in Business Management or a related field.
• Experience: At least 2+ years in a corporate environment, with experience in the BPO or call center industry preferred.
• Skills:
• Strong verbal and written communication skills.
• Excellent presentation, coaching, and people skills.
• Result-oriented mindset with a focus on achieving and exceeding sales targets.
• High ethics and integrity in all customer interactions.

Key Responsibilities

• Sales Excellence: Drive sales growth by proactively introducing and selling additional M-KOPA products to existing customers. Implement effective sales techniques to achieve and exceed campaign conversion and sales goals.
• Customer Engagement: Build and maintain strong relationships with customers to foster loyalty. Handle inquiries, concerns, and objections professionally and promptly.
• Quality Standards: Maintain high call quality benchmarks by delivering accurate and complete information to customers.
• Productivity Goals: Meet expected talk time and call handling benchmarks while managing interactions efficiently to achieve daily and weekly targets.
• Feedback and Reporting: Maintain accurate records of customer interactions and provide regular feedback to the Telesales Team Lead on campaign progress.

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Field Marketing Officer at M-KOPA

We are looking for a Field Marketing Officer to drive sales and market penetration for electric motorbikes across Kenya. This is a field-based role where you’ll be at the forefront of M-KOPA’s E-Mobility revolution, executing sales strategies, generating and converting leads, and building strong relationships with customers and local communities.

What You’ll Do

• Execute sales strategies and conduct field visits to promote and sell electric motorbikes
• Generate and convert leads through field visits, customer referrals, partner networks, and community engagement
• Provide product demonstrations and guide customers through the sales process
• Build relationships with customers, local communities, leaders, and influencers
• Support marketing campaigns by distributing materials and organizing local events
• Collect market data, customer feedback, and competitor insights
• Prepare regular reports on sales activities and conversion rates
• Stay current on product features and industry trends related to electric motorbikes

This is an on-site role, you would be working from our offices in either Nairobi, Kisumu or Mombasa, partnering with a diverse group of employees from our different markets and locations across Kenya. You will be reporting to the Senior Commercial Manager.

Expertise

• Diploma or Degree in Sales, Marketing, or related field
• 2+ year of experience in sales, marketing, or related field
• Experience in direct-to-consumer sales, preferably in the automotive industry
• Proficiency with Excel and mobile sales tools
• Proven track record of meeting and exceeding sales targets

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Customer Performance Officer – eMobility at M-KOPA

We are looking for Customer Performance Officers to join our Mobility Operations group, as we scale up and drive digital and financial inclusion across our markets.

About Us

• At M-KOPA, this role is fundamental to our mission of expanding financial access. You will be directly responsible for monitoring customer accounts, implementing repayment strategies, and managing fleet performance metrics. Your daily work will involve engaging with customers, tracking loan repayments, and ensuring our mobility ecosystem operates smoothly and efficiently.
• This is a hybrid role, you would be working from our regional offices in Africa, partnering with a diverse group of employees across our markets. You will be reporting to the Customer Performance Manager.

Expertise

• We are seeking motivated professionals with strong communication skills and a keen ability to manage complex customer interactions. Your success will be measured by your capacity to navigate challenging financial conversations, maintain accurate records, and contribute to our overall portfolio performance.
• Ideal candidates will have experience in collections, fleet management, or customer performance roles, with a demonstrated ability to work in fast-paced environments. We value proficiency in data tracking systems like Excel and Freshdesk, and a willingness to conduct field visits and engage with local authorities. Familiarity with motorbike financing or e-mobility sectors will be considered a significant advantage.
• Your adaptability, attention to detail, and commitment to professional customer engagement will be key to your success in this transformative role.

Read More & Apply

Inventory Lead at M-KOPA – Nairobi, Kenya

You’ve mastered inventory management — now use your expertise to power financial inclusion at scale. At M-KOPA, inventory isn’t just about moving boxes; it’s about moving lives forward.

We’ve unlocked $2+ billion in credit for 7 million customers across Africa, enabling millions to access life-changing products and services — from smartphones to e-motorbikes. As we scale from 7 million to 10 million customers, we’re strengthening the operational backbone that drives this transformation.

As the Inventory Lead, you’ll:

• Oversee material movement, stock accuracy, and resupply operations across multiple locations.
• Develop reporting frameworks that inform high-level business decisions.
• Champion continuous improvement through 6S methodologies and process optimization.
• Lead a team of inventory associates and officers to deliver operational excellence.

Requirements:

• Proven experience in inventory or material handling operations with leadership responsibility.
• Strong ERP system knowledge and advanced Excel proficiency.
• Demonstrated success in driving operational improvement and process optimization.

This is a demanding but rewarding role — perfect for a leader ready to build scalable systems that directly impact millions of lives.

Apply now and help shape Africa’s digital and financial future:

Read More & Apply

Telesales Representative – Outbound at M-KOPA

As a Telesales Representative, you will play a key role in driving sales growth by connecting with existing customers over the phone. You will effectively introduce and sell M-KOPA’s innovative products, achieving and exceeding sales targets while building strong and lasting customer relationships. Your contributions will directly support our mission of making essential products and services accessible to all.

Expertise

• Our ideal candidate is passionate about sales, customer engagement, and achieving targets. You will have:
• Qualifications: Bachelor’s degree/diploma in Business Management or a related field.
• Experience: At least 2+ years in a corporate environment, with experience in the BPO or call center industry preferred.

Skills:

• Strong verbal and written communication skills.
• Excellent presentation, coaching, and people skills.
• Result-oriented mindset with a focus on achieving and exceeding sales targets.
• High ethics and integrity in all customer interactions.

Key Responsibilities

• Sales Excellence: Drive sales growth by proactively introducing and selling additional M-KOPA products to existing customers. Implement effective sales techniques to achieve and exceed campaign conversion and sales goals.
• Customer Engagement: Build and maintain strong relationships with customers to foster loyalty. Handle inquiries, concerns, and objections professionally and promptly.
• Quality Standards: Maintain high call quality benchmarks by delivering accurate and complete information to customers.
• Productivity Goals: Meet expected talk time and call handling benchmarks while managing interactions efficiently to achieve daily and weekly targets.
• Feedback and Reporting: Maintain accurate records of customer interactions and provide regular feedback to the Telesales Team Lead on campaign progress.

Read More & Apply

Senior People Partner at M-KOPA

Shape People Strategy in Our Largest Market Amid Unprecedented Growth

Join M-KOPA’s Kenya People team as we scale from 7 million to 10 million customers, building the talent infrastructure that drives Africa’s financial inclusion revolution.

We are expanding quickly and with intention. Having reached 7 million customers and unlocked over $2 billion in credit, we are now focused on strengthening our people capabilities to maintain this momentum. As the Senior People Partner for Kenya—our oldest, largest, and most strategic market—you will play a key role in attracting, developing, and retaining the talent that empowers 86% of our customers to report an improved quality of life.

Why Join During This Growth Phase

The timing matters. We’ve grown our workforce to 2,300+ employees, expanded our agent network to 35,000, and massively increased investment in employee training (53,000+ hours delivered). We’re not just hiring—we’re building scalable people systems that will define how Africa’s leading fintech grows.

Your role sits at the centre of this expansion. Kenya represents our deepest market expertise, our largest customer base (over 3 million), and our most significant economic contribution (KES 17.2 billion in taxes). The people strategies you build here will influence how we scale across Nigeria, Ghana, South Africa, and Uganda.

Why This Role Transforms People Partnership Careers

Perfect for seasoned HR leaders ready to apply their expertise where people strategy directly enables financial inclusion at scale, you’ll:

• Partner with Kenya’s leadership team during pivotal growth—scaling operations that have created 16,000+ jobs while maintaining 86% customer satisfaction
• Design talent strategies supporting our goal of 50% female representation across customers, agents, and employees
• Lead organizational development for teams ranging from our smartphone assembly facility (grown from 50 to 450 employees) to field operations managing 35,000 agents.

Must-Have Qualifications:

• Extensive progressive HR experience with significant time partnering with senior executives in fast-growth, complex organizations
• Proven track record designing people strategies that drive measurable business results across local and global contexts
• Strategic and operational range—equally comfortable with long-term planning and hands-on execution with strong business acumen.

Your Strategic People Impact

• Each day, you will combine strategic advisory work with hands-on execution. You’ll collaborate with Kenya’s leadership team to address organizational challenges for operations that serve over 3 million customers, while also contributing to global people initiatives spanning five markets.
• You’ll leverage people analytics to track critical metrics—such as employee engagement in our fastest-growing market, retention during periods of hypergrowth, progress toward our 50% diversity goals, and the health of our talent pipeline as operations scale toward serving 10 million customers.
• Working onsite in Kenya with hybrid flexibility, you’ll coach managers who support employees driving achievements like delivering 1 million+ health insurance policies, financing more than 4,000 e-motorbikes, and assembling 2 million smartphones locally.
• Your change management expertise will help guide transitions as we continue to expand, ensuring we maintain the culture that has made us one of Africa’s fastest-growing companies.

Are you ready to build people strategies that will enable us to reach 10 million customers? Join M-KOPA’s Kenya team during this exciting phase of growth

Read more & Apply

Product Technician at M-KOPA

We are looking for a Mobility Product Technician to join our Mobility Product group, as we scale up and drive digital and financial inclusion across our markets.

About Us

At M-KOPA, we are revolutionizing mobility through innovative electric motorcycle solutions that are transforming lives across our markets.

This is an on-site role, and you would be working from our offices in Kenya, partnering with a diverse group of employees from our different markets and locations across the UK, Europe and Africa. You will be reporting to the Product Manager.

Responsibilities

• As a Product Technician, you will play a pivotal role in ensuring our electric motorcycles meet the rigorous demands of the boda boda use case while maintaining exceptional quality standards. You will be responsible for structuring and evolving repair processes for both cancelled and internally used electric motorcycles, conducting detailed audits of repair quality using our internal tools, and assessing repair quotes to guarantee quality work at competitive pricing.
• Your technical expertise will drive our Product Validation and Testing (PVT) initiatives, where you’ll provide structured, constructive feedback through official company communication channels that directly influence product improvements. This is a unique opportunity to work at the intersection of technical operations and product development, where your insights will shape the evolution of our electric motorcycle offering.
• You will be testing and assessing our vehicles against real-world conditions, gathering valuable feedback from our test riders and customers, and translating this intelligence into actionable recommendations for our product managers. If you thrive in a hands-on environment, love working with cutting-edge electric vehicle technology, and want to contribute to sustainable mobility solutions that drive financial inclusion, this role offers the perfect platform to make a tangible impact.
• In this role, you will be instrumental in implementing and optimizing our electric motorcycle product usability and performance testing, while managing repair processes and ensuring seamless feedback integration with our Original Equipment Manufacturers (OEMs).
• You will work hands-on with our electric motorcycle fleet, conducting comprehensive product validation testing, coordinating technical operations, and serving as a critical bridge between our test riders, technicians, customers, and product development team.

Requirements

• We are looking for a technically proficient professional with a Diploma or Degree in a technical field such as Mechanical Engineering, Electrical Engineering, or Automotive Technology, combined with at least one year of hands-on technical experience, preferably in the mobility or motorcycle-related sector.
• Your understanding of electric motorcycle mechanics and electronics should be strong enough to perform diagnostic testing and repairs confidently, while your proficiency with technical tools and equipment enables you to work efficiently in a fast-paced environment.
• You should possess strong reporting skills with proven experience in Microsoft Office tools, particularly Excel and Word, as you will be creating and updating product test plans and documenting PVT testing results using company tools such as Safety Culture, Zoho CRM, and Notion.
• Your analytical mindset allows you to examine data, identify trends, and solve complex technical problems, while your excellent verbal and written communication skills ensure you can relay structured feedback effectively to stakeholders at all levels. We value candidates who demonstrate sharp attention to detail, natural problem-solving abilities, strong teamwork orientation, and effective time management skills, as you’ll need to prioritize daily testing and repair tasks while maintaining quality standards.
• An A2 driver’s license is an added advantage. You must be willing to work in a hands-on environment, interacting regularly with test riders, technicians, and customers, and comfortable operating in a dynamic, often fast-paced setting where your technical decisions directly impact product quality and customer satisfaction.

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Repair Centre Manager – Mobile Devices at M-KOPA

We are looking for a Repair Centre Manager – Mobile Devices to join our PLAK (Phone Assembly) team in Kenya as we scale up and drive digital and financial inclusion across our markets.

As a Repair Centre Manager – Mobile Devices you will become the guardian of second chances, leading the mission to restore returned devices to their full potential while ensuring every customer receives products that exceed their expectations. Working at the intersection of technical excellence and customer care, you’ll transform challenges into opportunities, lead skilled repair teams, and ensure that every device that leaves your care center represents M-KOPA’s commitment to quality and sustainability.

At M-KOPA, refurbishment isn’t just about fixing devices—it’s about extending opportunities for financial inclusion. In this role, you will transcend traditional repair management to become a strategic architect of product lifecycle excellence. You will design and implement repair processes that don’t just restore functionality but enhance customer trust, working closely with cross-functional teams to ensure our refurbishment operations support sustainable growth while maintaining the highest quality standards.

We believe in excellence through continuous improvement and empowering teams to achieve extraordinary results. You will develop sophisticated repair protocols, monitor quality with precision, and create environments where every team member can grow while delivering exceptional outcomes. Your technical leadership expertise will be crucial in identifying process improvements and ensuring the consistent delivery of restored devices that feel brand new.

Responsibilities

• You’ll oversee care center operations and refurbishment processes, leading a team that handles reworks and repairs of devices earmarked for refurbishment. You’ll coordinate repair and rework processes for customer-returned phones, ensuring timely and effective resolution while maintaining high customer satisfaction and operational excellence.
• Your role involves monitoring the quality of repairs and reworks, ensuring all returned products meet stringent quality standards before being sent back to customers. You’ll conduct thorough inspections using established quality control procedures, collaborate with repair technicians to address concerns, and provide feedback to improve processes and reduce defects.
• You’ll work closely with Process Engineers to identify and address systemic issues that may lead to product returns, collaborate with Retail and Customer Care teams to ensure customer satisfaction, and compile data on repair activities, including common faults and turnaround time, to suggest process improvements.

This is an on-site role in Kenya reporting to the Head of Manufacturing.

Qualifications

• Success in this role comes from a unique blend of technical mastery and inspirational leadership. We need someone who has walked the path of electronics repair excellence and understands that true operational success lies in building teams that consistently deliver quality while continuously improving processes. Your experience should tell a story of leading technical teams that didn’t just fix problems but prevented them from happening again.
• We are seeking someone whose career demonstrates a deep understanding of how repair operations can enhance customer experience. Perhaps you have 4+ years of experience in electronics repair with at least 2 years in a supervisory role, preferably in mobile phone repair or related industries, where you’ve developed processes that transformed repair quality and efficiency.
• Your Bachelor’s degree in engineering, electronics, or a related field should be complemented by a proven understanding of mobile phone repair processes, diagnostic tools, and quality control methods. Your ability to lead and motivate teams while managing workflow should be second nature, as should your talent for problem-solving and identifying root causes to reduce customer returns.
• The ideal candidate will have excellent communication skills for coordinating with stakeholders and training staff, along with the ability to work hands-on and perform complex repairs alongside the team. You should be comfortable working in a dynamic environment with a focus on continuous improvement and customer satisfaction.
• Most importantly, we need someone who embodies our values of quality, sustainability, and customer excellence – someone who doesn’t just want a job but wants to be part of a mission that’s making life-enhancing products accessible across an entire continent through innovative solutions and exceptional care.

If this sounds like the challenge you’ve been waiting for, where your expertise in electronics repair and team leadership can truly make a difference in delivering quality products that change lives, we want to hear your story

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Forensics Analyst Intern at M-KOPA

We are looking for a Forensics Analyst Intern to join our Fraud team in Kenya as we scale up and drive digital and financial inclusion across our markets.

As our Forensics Analyst Intern, you will support the Fraud Forensics team in conducting entry-level digital forensics activities, learning how to detect, analyse, and document potential fraudulent activities targeting M-KOPA devices. You will gain hands-on experience in digital forensics while contributing to the team’s operational capabilities under close supervision from senior analysts.

You will assist in forensic investigations on compromised devices, learning to apply basic forensic techniques for evidence extraction and documentation. By following established procedures and guidelines, participating in cross-functional meetings, and receiving mentorship from senior forensic analysts, you will develop essential skills in technical documentation, evidence presentation, and fraud prevention methodologies.

About Us

In this role, you will be at the forefront of protecting our customers and business from fraudulent activities. Your primary focus will be on supporting forensic investigations while learning standardized forensic analysis protocols under the guidance of experienced professionals. You will help prepare preliminary forensic reports, developing crucial skills in technical documentation and evidence presentation that are fundamental to digital forensics.

Working closely with the fraud team and other departments, you will participate in cross-functional meetings to understand how forensic insights inform fraud prevention measures across the organization. You will observe court proceedings when applicable to gain understanding of legal requirements for digital evidence presentation, building a comprehensive foundation in forensic best practices.

Your learning journey will include assisting in security testing activities under supervision to develop vulnerability assessment methodologies while contributing to routine forensic tasks. You will compile data and contribute to regular reporting for team leads and management, ensuring accurate documentation of forensic activities.

This is an on-site role based in our Kenya offices, where you will collaborate with diverse teams across multiple departments. You will be reporting to the Lead Fraud Forensics Analyst while working alongside other Forensics Analysts in delivering operational excellence.

Expertise

• We are looking for an aspiring forensics professional who can follow detailed technical instructions while demonstrating strong analytical thinking and attention to detail in all forensic activities.
• You should be currently pursuing or have recently completed a degree in Computer Science, Digital Forensics, Cybersecurity, or a related field, with a basic understanding of computer systems, operating systems, and networking concepts.
• Your technical foundation should include familiarity with at least one programming or scripting language (Python preferred), strong understanding of SQL, Notion, Microsoft suite (Excel, Word, etc), and Looker. Knowledge of data analysis and pattern recognition concepts will be essential for success in this role.
• Being eager to learn with excellent written and verbal communication skills is crucial for effective collaboration with various team members and stakeholders. Your ability to handle confidential information responsibly while working effectively in a team environment will be fundamental to this position.
• If you have skillsets in digital forensics, cybersecurity, and fraud prevention, combined with a strong analytical mindset and genuine interest in protecting customers from fraudulent activities, this could be the perfect opportunity to launch your career in digital forensics.

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Senior Partnerships Manager at M-KOPA Solar

We are looking for a Senior Partnerships Product Manager for our e-Mobility team to help with the end to end OEM Partnerships Assessment & Management as we steer the transition to electric transportation in Kenya and beyond.

In this role, you would be responsible for:

• OEM Partnership Assessment & Management – Evaluate new Original Equipment Manufacturers (OEMs) and maintain strategic partnerships with approved OEMs
• Quality Control & Continuous Improvement – Implement quality control (QC) processes for approved OEMs, including QC procedures for new stock acquisition
• Refurbished Asset Management – Oversee the valuation, refurbishment, and market preparation of second life assets
• Technical Audit & Compliance Management – Conduct electrical home audits for partners utilizing at-home charging infrastructure, ensuring compliance with safety standards
• Cross-Functional Stakeholder Coordination – Serve as primary point of contact for all OEM cross-functional meetings, facilitating communication between internal teams, OEM stakeholders, and external partners
• Infrastructure Density & Expansion Planning – Manage swapping station density requirements analysis and technical expansion readiness
• After-Sales Service Excellence – Oversee comprehensive after-sales maintenance requirements management for our customers
• Performance Analytics & Reporting – Gather, analyze, and report on quantitative and qualitative data regarding product performance, customer experience metrics, and business performance indicators
• Technical Issue Resolution – Systematically identify, document, and report software issues and product defects to relevant points of contact
• Training & Knowledge Management – Develop and deliver comprehensive training programs for internal teams on new EV models, technical updates, and procedural changes
• Procurement & Vendor Relations – Coordinate procurement activities for parts, safety equipment, and testing resources

Your application should demonstrate:

• 7+ years of product and/or external partnerships management experience
• Strong technical and/or analytical skills, including the ability to conduct complex data analysis
• Proven ability in solving technical and/or analytical problems
• Ability to work with diverse, distributed teams across multiple countries
• Strong interpersonal, communication, and collaboration skills
• Familiarity with remote device control (IoT) best practices
• Experience as a cross-functional team leader without line management authority
• Experience in data-driven decision making and strategy development
• Strong preference for experience as an electric vehicle product manager, other hardware product manager, hardware QA manager, or mechanical process manager

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Global Telesales Business Analyst at M-KOPA Solar

• We are looking for a Global Telesales Business Analyst to join our Customer Retention Team where progress, excellence, and humility are valued as highly as technical excellence.
• As a Global Telesales Business Analyst, you’ll be responsible for collecting, analyzing, and presenting data related to Telesales/Retention products & activities across all countries. You will be required to offer valuable insights to help standardize Campaign Reporting/Trackers, optimize performance and guide strategic decision-making. To succeed, you’ll need great understanding of Telesales Campaign Management, strong analytical skills, data visualization, proficiency in data analysis tools, and excellent communication abilities to collaborate effectively with cross-functional teams.
• You’ll develop and maintain campaign reports and dashboards to track key metrics like call volume, conversion rates, lead quality, and revenue generation. Your insights will be crucial in assessing performance and optimizing telesales strategies across all countries.
• You’ll analyze telesales data, identify trends, and present findings to management while collaborating with telesales managers and reporting analyst in-market to deliver customized insights. Additionally, you’ll conduct ad-hoc analysis & training to address business challenges identified from your findings.
• Working closely with IT and data operations teams, you’ll ensure automation, data accuracy, integrity, and consistency. You’ll also identify opportunities for process optimization and automation, streamlining reporting workflows and improving efficiency. Staying updated on industry trends and analytics tools will be key.
• Beyond analysis, you’ll train the telesales management/analysts on reporting tools, helping them interpret data and make informed, data-driven decisions to enhance overall performance.
• This is a hybrid role reporting to the Group Head of Retention Operations.
• To excel in this role, you’ll need a Degree in Business Administration, Statistics, Economics, or a related field, along with 3+ years of experience in a Operations leadership, reporting, or analytics role, preferably in Telesales Campaigns or a Call Center environment. Focus on operations excellence based on business insights generated from data analysis.
• Proficiency in Microsoft Excel, SQL, Tableau, or similar tools is essential, along with strong analytical skills to interpret data and provide actionable insights. You should have excellent communication and presentation skills to convey technical data to non-technical stakeholders.
• Attention to detail, data accuracy, and the ability to manage multiple priorities in a fast-paced environment are key. Experience with CRM systems (e.g., Looker), telephony platforms, statistical analysis, and predictive modelling is required to drive data-driven decision-making

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Customer Retention Team Leader at M-KOPA

We are looking for a Customer Retention Team Leader to join our Customer Retention team in Kenya as we scale up and drive digital and financial inclusion across our markets.

As a Customer Retention Team Leader, you will become the driving force behind our sales excellence, leading a team of talented professionals who connect with customers every day to expand their access to life-changing products and services. Working at the intersection of strategic campaign management and inspirational leadership, you’ll transform sales targets into meaningful customer outcomes, develop high-performing teams, and ensure that every campaign delivers both exceptional results and genuine value to the communities we serve.

• At M-KOPA, telesales leadership isn’t just about hitting numbers—it’s about empowering teams to change lives through every conversation. In this role, you will transcend traditional sales management to become a strategic architect of customer growth. You will design and execute campaigns that don’t just drive revenue but expand financial inclusion, working closely with cross-functional teams to ensure our sales strategies create lasting customer relationships that grow stronger with every interaction.
• We believe in results through people empowerment and data-driven excellence. You will develop sophisticated campaign strategies, monitor team performance with precision, and create sales environments where every team member can thrive while exceeding targets. Your sales leadership expertise will be crucial in identifying opportunities for growth and ensuring consistent delivery of exceptional results.
• You’ll drive incremental revenue through effective telesales campaign management, conceptualizing and developing execution strategies that include sales training, scripting, campaign timing, and sales forecasting. You’ll manage the daily activities of the telesales department, overseeing supervisors and representatives while guiding the team toward achieving sales targets and KPIs.
• Your role involves ensuring teams meet or exceed sales and booking targets by implementing performance strategies and analyzing sales data to keep progress on track. You’ll generate regular reports on team performance and sales metrics, extract trends and insights for senior management, and recommend ways to enhance team effectiveness.
• You’ll collaborate closely with QA and Training Teams to boost performance and act as the key liaison between telesales and other business areas. You’ll also support telesales projects and initiatives while continuously refining processes and staying current with industry best practices.

This is a hybrid role in Kenya reporting to the Customer Retention Manager.

• Success in this role comes from a unique blend of sales mastery and inspirational leadership. We need someone who has walked the path of telesales excellence and understands that true sales leadership lies in empowering teams to achieve extraordinary results while serving customers with genuine care. Your experience should tell a story of building high-performing sales teams that didn’t just meet targets but consistently exceeded expectations.
• We are seeking someone whose career demonstrates a deep understanding of how telesales leadership can drive business growth. Perhaps you have 3-4 years of management experience with a strong preference for telesales team leadership where you’ve developed campaigns that transformed customer acquisition strategies. Maybe you’ve been the leader who turned underperforming teams into top performers, or the one who designed processes that became best practices across the organization.
• Your degree in any relevant field should be complemented by proven experience in sales-focused, customer-centric leadership with exceptional communication skills. Your ability to analyze data and influence data-driven decisions should be second nature, as should your talent for team management and performance optimization.
• The ideal candidate will be self-motivated with a professional approach and driven to deliver results consistently. An in-depth understanding of M-KOPA’s business would be highly valued, along with solid leadership skills and the ability to inspire teams to reach their full potential.
• Most importantly, we need someone who embodies our values of excellence, customer focus, and unwavering commitment to results – someone who doesn’t just want a job but wants to be part of a mission that’s expanding financial inclusion across an entire continent through meaningful customer conversations.

If this sounds like the challenge you’ve been waiting for, where your expertise in telesales leadership and team development can truly make a difference in driving both business growth and financial inclusion, we want to hear your story.

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Manufacturing Operations Manager at M-KOPA Solar

• As a Production Operations Manager, you will become the engine of our manufacturing excellence, leading the production of devices that connect millions of people to life-changing opportunities. Working at the intersection of advanced manufacturing and quality innovation, you’ll orchestrate seamless production operations, develop high-performing teams, and ensure that every phone we assemble becomes a gateway to financial empowerment for families across Africa.
• We are seeking someone whose career demonstrates a deep understanding of how production operations can drive business growth. Perhaps you have proven experience in production management within the manufacturing industry, with electronics manufacturing experience and strong understanding of phone assembly processes being a valuable advantage.
• Your Bachelor’s degree in engineering, manufacturing, or related field should be complemented by excellent leadership and managerial skills with the ability to inspire teams to achieve production goals. Your knowledge of production planning, scheduling, and inventory management should be second nature, as should your expertise in problem-solving and root cause analysis for continuous improvement.
• The ideal candidate will have computer proficiency in CAM software, ERP systems, and production management tools, along with excellent communication skills for interacting with employees at all organizational levels. Knowledge of quality management systems, lean manufacturing principles, safety regulations, and KAIZEN principles would give you valuable context for driving operational excellence.

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Manufacturing Operations Manager at M-KOPA

We are looking for a Production Operations Manager to join our Phone Assembly team in Nairobi as we scale up and drive digital and financial inclusion across our markets.

As a Production Operations Manager, you will become the engine of our manufacturing excellence, leading the production of devices that connect millions of people to life-changing opportunities. Working at the intersection of advanced manufacturing and quality innovation, you’ll orchestrate seamless production operations, develop high-performing teams, and ensure that every phone we assemble becomes a gateway to financial empowerment for families across Africa.

At M-KOPA, production operations isn’t just about making devices—it’s about creating tools that transform lives. In this role, you will transcend traditional manufacturing management to become a strategic architect of production excellence. You will design and implement production strategies that don’t just meet targets but exceed quality expectations, working closely with cross-functional teams to ensure our manufacturing operations scale efficiently while maintaining the precision and care that makes every device special.

• We believe in operational excellence through people empowerment and continuous improvement. You will develop sophisticated production processes, monitor performance with precision, and create manufacturing environments where every team member can thrive while delivering exceptional quality. Your production leadership expertise will be crucial in implementing Kaizen principles and ensuring consistent delivery of products that change lives.
• You’ll oversee day-to-day production operations including scheduling, staffing, and workflow management while implementing production plans to meet targets, quality standards, and delivery deadlines. You’ll monitor production processes and performance metrics to identify improvement areas and implement corrective actions as needed.
• Your role involves coordinating with procurement, logistics, and inventory teams to ensure availability of raw materials and components, managing facilities within PLAK, and controlling budgetary expenses through effective resource allocation. You’ll also ensure compliance with safety regulations and company policies while implementing production aspects of accounting procedures.
• You’ll lead, coach, and mentor the production team to achieve departmental goals, identify training needs and development opportunities, and foster a positive culture that promotes collaboration and innovation. You’ll conduct regular performance reviews, set achievable goals, and implement improvement plans when necessary.

This is an onsite role in Nairobi reporting to the Head of Manufacturing.

• Success in this role comes from a unique blend of manufacturing expertise and inspirational leadership. We need someone who has walked the path of production excellence and understands that true manufacturing success lies in building teams that consistently deliver quality while continuously improving processes. Your experience should tell a story of leading production operations that didn’t just meet targets but set new standards for efficiency and quality.
• We are seeking someone whose career demonstrates a deep understanding of how production operations can drive business growth. Perhaps you have proven experience in production management within the manufacturing industry, with electronics manufacturing experience and strong understanding of phone assembly processes being a valuable advantage.
• Your Bachelor’s degree in engineering, manufacturing, or related field should be complemented by excellent leadership and managerial skills with the ability to inspire teams to achieve production goals. Your knowledge of production planning, scheduling, and inventory management should be second nature, as should your expertise in problem-solving and root cause analysis for continuous improvement.
• The ideal candidate will have computer proficiency in CAM software, ERP systems, and production management tools, along with excellent communication skills for interacting with employees at all organizational levels. Knowledge of quality management systems, lean manufacturing principles, safety regulations, and KAIZEN principles would give you valuable context for driving operational excellence.
• Most importantly, we need someone who embodies our values of quality, innovation, and unwavering commitment to excellence – someone who doesn’t just want a job but wants to be part of a mission that’s creating life-enhancing products for millions across an entire continent.
• If this sounds like the challenge you’ve been waiting for, where your expertise in production operations and manufacturing leadership can truly make a difference in creating products that transform lives, we want to hear your story.

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Regional Retail Manager at Mkopa

We are looking for a Regional Retail Manager to join our Retail team in Nairobi as we scale up and drive digital and financial inclusion across our markets.

As a Regional Retail Manager, you will become the operational heartbeat of our retail network, ensuring that every customer touchpoint across Kenya delivers excellence while our teams have everything they need to succeed. Working at the intersection of data-driven insights and hands-on leadership, you’ll orchestrate seamless operations across multiple locations, translate complex operational challenges into actionable solutions, and ensure that every retail outlet becomes a beacon of opportunity in its community.

At M-KOPA, retail operations aren’t just about managing stores—it’s about creating gateways to financial inclusion. In this role, you will transcend traditional operations management to become a strategic architect of customer access. You will design and implement operational excellence frameworks that don’t just maintain standards but elevate experiences, working closely with cross-functional teams to ensure our retail network scales sustainably while maintaining the personal touch that makes M-KOPA special.

• We believe in operational excellence through people empowerment and data-driven decision making. You will monitor and optimize performance across our entire retail footprint, lead distributed teams with coaching and development, and create customer experiences that turn every visit into a step toward financial empowerment. Your operational expertise will be crucial in identifying opportunities for improvement and ensuring accountability across all touchpoints.
• You’ll ensure complete operational oversight across M-KOPA Kenya’s retail network through systematic performance monitoring and proactive issue identification. You’ll monitor stock management across all outlets, oversee inventory reconciliation, and ensure optimal stock levels while coordinating escalations for prompt resolution. You’ll also track network performance metrics, monitor cost expenditure, and ensure compliance with safety and operational standards.
• Your role involves leading regional teams with regular performance reviews and coaching, setting performance standards, and optimizing field resource deployment. You’ll handle complex customer escalations while tracking satisfaction metrics across all outlets, and work with cross-functional teams including Sales, Customer Care, and Supply Chain to resolve operational challenges.

This is an on-site role in Nairobi reporting to the Senior Manager Retail.

• Success in this role comes from a unique blend of operational excellence and inspirational leadership. We need someone who has walked the path of complex retail operations and understands that true operational success lies in empowering distributed teams while maintaining unwavering standards. Your experience should tell a story of driving accountability across multiple locations while building cultures of excellence and customer-centricity.
• We are seeking someone whose career demonstrates a deep understanding of how retail operations can enable business growth. Perhaps you have 5+ years of experience in operation-related roles with at least 3 years in retail operations oversight, where you’ve managed distributed teams and driven improvements in customer service levels. Maybe you’ve been the operations leader who spotted patterns in data and translated them into actionable improvements that transformed customer experiences.
• Your Bachelor’s degree in Business, Operations Management, or related field should be complemented by proven experience managing wide retail network setups and cross-functional collaboration in matrix environments. Your ability to track and interpret operational KPIs should be second nature, as should your proficiency with Microsoft Office Suite and retail operations systems.
• The ideal candidate will have strong team leadership skills for managing distributed teams, implementation support abilities, and operational intuition with the ability to spot patterns and connect data trends to real-world issues. Experience with inventory management and customer care systems would give you valuable context for the technical aspects of the role.
• Most importantly, we need someone who embodies our values of excellence, accountability, and customer-centricity – someone who doesn’t just want a job but wants to be part of a mission that’s creating accessible pathways to financial inclusion across an entire continent.

If this sounds like the challenge you’ve been waiting for, where your expertise in retail operations and team leadership can truly make a difference in scaling financial access for millions, we want to hear your story.

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Retail Network Manager at M-KOPA

We are looking for a Retail Network Manager to join our Retail team in Nairobi as we scale up and drive digital and financial inclusion across our markets.

As a Retail Network Manager, you will become the operational heartbeat of our retail network, ensuring that every customer touchpoint across Kenya delivers excellence while our teams have everything they need to succeed. Working at the intersection of data-driven insights and hands-on leadership, you’ll orchestrate seamless operations across multiple locations, translate complex operational challenges into actionable solutions, and ensure that every retail outlet becomes a beacon of opportunity in its community.

At M-KOPA, retail operations aren’t just about managing stores—it’s about creating gateways to financial inclusion. In this role, you will transcend traditional operations management to become a strategic architect of customer access. You will design and implement operational excellence frameworks that don’t just maintain standards but elevate experiences, working closely with cross-functional teams to ensure our retail network scales sustainably while maintaining the personal touch that makes M-KOPA special.

We believe in operational excellence through people empowerment and data-driven decision making. You will monitor and optimize performance across our entire retail footprint, lead distributed teams with coaching and development, and create customer experiences that turn every visit into a step toward financial empowerment. Your operational expertise will be crucial in identifying opportunities for improvement and ensuring accountability across all touchpoints.

• You’ll ensure complete operational oversight across M-KOPA Kenya’s retail network through systematic performance monitoring and proactive issue identification. You’ll monitor stock management across all outlets, oversee inventory reconciliation, and ensure optimal stock levels while coordinating escalations for prompt resolution. You’ll also track network performance metrics, monitor cost expenditure, and ensure compliance with safety and operational standards.
• Your role involves leading regional teams with regular performance reviews and coaching, setting performance standards, and optimizing field resource deployment. You’ll handle complex customer escalations while tracking satisfaction metrics across all outlets, and work with cross-functional teams including Sales, Customer Care, and Supply Chain to resolve operational challenges.

This is an on-site role in Nairobi reporting to the Senior Manager Retail.

• Success in this role comes from a unique blend of operational excellence and inspirational leadership. We need someone who has walked the path of complex retail operations and understands that true operational success lies in empowering distributed teams while maintaining unwavering standards. Your experience should tell a story of driving accountability across multiple locations while building cultures of excellence and customer-centricity.
• We are seeking someone whose career demonstrates a deep understanding of how retail operations can enable business growth. Perhaps you have 5+ years of experience in operation-related roles with at least 3 years in retail operations oversight, where you’ve managed distributed teams and driven improvements in customer service levels. Maybe you’ve been the operations leader who spotted patterns in data and translated them into actionable improvements that transformed customer experiences.
• Your Bachelor’s degree in Business, Operations Management, or related field should be complemented by proven experience managing wide retail network setups and cross-functional collaboration in matrix environments. Your ability to track and interpret operational KPIs should be second nature, as should your proficiency with Microsoft Office Suite and retail operations systems.

The ideal candidate will have strong team leadership skills for managing distributed teams, implementation support abilities, and operational intuition with the ability to spot patterns and connect data trends to real-world issues. Experience with inventory management and customer care systems would give you valuable context for the technical aspects of the role.

Most importantly, we need someone who embodies our values of excellence, accountability, and customer-centricity – someone who doesn’t just want a job but wants to be part of a mission that’s creating accessible pathways to financial inclusion across an entire continent.

If this sounds like the challenge you’ve been waiting for, where your expertise in retail operations and team leadership can truly make a difference in scaling financial access for millions, we want to hear your story.

Read More & Apply

Sales Executive (Several Posts) at M-KOPA

• Location: Kenya, Nairobi, Eastern, Nakuru
• Employment Type: Full time
• Location Type: On-site
• Department: SmartphonesSalesField Sales Force
• Compensation: KES 25K per month 
• • Offers Commission

We are looking for Sales Executives in different regions to join our Sales Team as we scale up and drive digital and financial inclusion across our markets.

This role is an opportunity to drive growth, shape strategies, and inspire a team, all while playing a key part in M-KOPA’s mission to unlock better livelihoods through affordable products.

Imagine leading a team that isn’t just selling products, but creating connections and empowering people in your community. As our Sales Executive, you will be the force behind the scenes, monitoring and delivering sales targets, developing local networks, and ensuring that every customer interaction reflects the values that make M-KOPA the trusted brand it is today.

Success in this role will rely on your ability to recruit, train, and mentor a field-based team of Direct Sales Representatives (DSRs). You will guide them, challenge them, and help them exceed their targets by crafting powerful sales and marketing strategies. Your leadership will shape their success, and by extension, the success of the business.

Your experience in Sales within FinTech, Microfinance, Telecommunications, FMCG, or related industries will be key to identifying growth opportunities and maximizing performance. Your sales and negotiation skills will ensure that you surpass your targets, while your expertise in team motivation and leadership will inspire your team to do the same. You will have the chance to build strong relationships not just within your team but with every customer, constantly learning and adapting in a fast-paced environment.

As part of M-KOPA’s team, you will also be responsible for monitoring and analyzing marketing campaigns, fine-tuning them to drive results, and ensuring comprehensive reporting that shapes future strategies. Handling DSR inventory and managing audit recommendations in line with company policies will be second nature to you, thanks to your process-oriented mindset.

This is more than just a job—it’s a chance to be a driving force behind a brand that’s changing lives. At M-KOPA, you will have the chance to grow, innovate, and truly make an impact. If you’re ready to be a driving force in M-KOPA’s growth, we want you on our team.

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

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