Internship | Job Vacancies at Absa Bank

UI/UX Engineer at Absa Group Limited

Job Summary

We’re looking for a mid-to-senior UI/UX Engineer to lead the design and development of internal data products. You’ll combine front-end engineering with UX design to deliver intuitive, accessible, and performant web applications using Angular and TypeScript.

Job Description

Key Responsibilities

• Design & Develop Front-Ends: Build responsive UIs using Angular and TypeScript for tools like Unify, Aqueduct, and Data Gateway.
• Prototype and UX Design: Create wireframes and interactive prototypes using Figma or Adobe XD, refining user flows based on feedback.
• Testing and Quality Assurance: Write unit tests (Jest) and end-to-end tests (Cypress/Playwright), debug issues, and participate in code reviews.
• Performance & Accessibility: Optimize UI performance (Core Web Vitals), implement WCAG-compliant components, and ensure usability across devices.
• Collaborative Agile Development: Work in cross-functional squads, participate in Agile ceremonies, and use Git for version control.
• Contribute to Design Systems: Use and improve the cps-shared-ui library, document design guidelines, and promote consistency.
• User-Centric Problem Solving: Engage with users to gather feedback and propose UI/UX improvements.
• Mentorship & Team Development: Support junior members and share UI/UX best practices.
• Leadership in Agile & Design: Drive UI/UX initiatives aligned with squad goals.

Skills Technical

• TypeScript Proficiency: Strong experience with modern TypeScript and ES6+ features.
• Angular (v2+): Deep knowledge of Angular, including components, RxJS, CLI, and performance optimization.
• Unit Testing (Jest): Skilled in writing and maintaining test suites.
• End-to-End Testing: Experience with Cypress and/or Playwright.
• Git & Version Control: Proficient in collaborative workflows using Git.
• Data Engineering Domain (Advantageous): Familiarity with data pipelines and big data concepts.

UX & Design Tools

• Prototyping & Wireframing: Skilled in Figma or Adobe XD for mock-ups and prototypes.
• UX Best Practices: Strong understanding of navigation flows, information architecture, and design systems.
• User Research & Feedback (Nice to Have): Experience with usability testing and user interviews.

Performance & Accessibility

• Web Performance Optimization: Knowledge of lazy loading, bundling, caching, and tools like Chrome DevTools and Lighthouse.
• Accessibility (A11y): Familiar with WCAG 2.1, semantic HTML, ARIA roles, and screen reader testing.
• Cross-Browser/Cross-Device Compatibility: Ensures responsive design across browsers and devices.
• Monitoring & Analysis (Nice to Have): Experience with tools like Google Analytics or Application Insights.

EducationBachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)

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Branch Manager – Wote at Absa Bank Limited

Job Summary

• To drive and deliver exceptional Retail and Business Banking performance, through powerful branch leadership, team development, excellent customer experience, and achievement of Operational & Controls rigor excellence in branches.
• Provide powerful leadership in the branch to deliver exceptional branch business growth and profitability.
• Drive implementation of business and service strategies, deliver Retail and Business Banking performance and growth targets in the branch.
• Maintain a high level of bank standards and management controls to achieve operational & control rigor excellence, through strict adherence to operations and compliance policies and guidelines.
• Establish a high-performance culture amongst the branch team.

Job Description

Key Accountabilities (Duties & Responsibilities) and approximate time split.

Business Growth: Time Split 60%

• Implement business strategic initiatives and create ownership of the branch performance targets. Agree on branch execution plans/strategies and ensure they are aligned to the Banks overall strategy- Growth, Transformation, and Returns.
• Diligently monitor branch business performance and make adjustments to the execution strategies accordingly.
• Manage branch portfolio risks in line with the bank’s portfolio appetite.
• In conjunction with the regional manager and products development, conduct product review and product development through constant feedback from the market.
• Collaborate and coordinate the development and implementation of sales initiatives with other business functions such as CIB, Asset Finance, Bancassurance, and Lead generation team to maximize cross-selling opportunities.
• Conduct market intelligence to identify new market opportunities, customer trends, existing geographical strength, emerging government directives, and changes in policy by regulators.
• Manage borrowing and non-borrowing accounts in the branch to enhance customer loyalty and retention.
• Harness existing staff potential and create new competencies in order to achieve competitive advantage.
• Lead the branch team to achieve its customer retention objectives, Transaction migrations from the counter to alternate channels, balance sheet growth goals, and acquisitions. Support will include Achieving branch sales targets as well as participating in and leading sales activations
• Establish firm relationships with the Top 200 clients and business influencers in the local area.
• Provide regular feedback to staff (individual/corporate) on performance (Sales, NPS, etc.).
• Provide clear direction and guidance to branch staff on business objectives, translating and prioritizing them into business performance measures at the branch level.
• Ensure proper controls, processes & procedures are adhered to at all times as per the laid down Absa bank policies.
• At all times, ensure the branch is opened and closed as per the approved regulatory timelines. Operations staff are ready and equipped to serve customers. This includes opening and closing branch batches on the core banking system.
• The branch must maintain the look and feel as per Absa bank standards.
• Ensure that Absa Bank’s policies are adhered to at all times when handling different products and solutions. Ensure adherence to all KYC & AML processes with regards to New to Bank business and acceptable TAT/Accuracy is observed at all times.
• Ensure all relevant system reports are printed, appropriately reviewed, signed off on a timely basis, and filed as per Absa Records Management policy.
• Ensure you and your team remain alert to the risk of financial crime and assist in the Banks efforts in combating it by adhering to the key principles in relation to: positively identifying your customers, knowing your customer, reporting suspicions, obtaining correct supporting documents in regard to LCT/OTT/FX Trades, safeguarding records and not disclosing suspicions to customers.
• In conjunction with the Branch Operation Lead – BOL, you are responsible for strict cost management in the branch by reviewing all service provider quotations before the work can proceed. In addition, BOL must conduct regular reviews of the following cost elements:
• Branch expenditure.
• Equipment maintenance.
• Overtime approvals.
• Stationery consumption, telephones, electricity, water, travel, etc.
• Staff costs
• Sundry losses
• Ensure compliance with operational, Security, controls and process risks requirements to avoid losses and prevent fraud arising from operational lapses, and to protect Bank and customer assets.
• Ensure that the branch achieves a minimum satisfactory audit rating through continuous assessment and prompt closure of all audit exceptions sighted.
• Ensure that relevant approvals for all transactions are sorted at all times as guided in the laid down policies.

Internal Controls, Governance, Processes & Procedures; Time Split 15%

• Ensure proper controls, processes & procedures are adhered to at all times as per the laid down Absa bank policies through the BOL.
• At all times, through the BOL, ensure the branch is compliant with all regulatory requirements i.e. opened and closed within the approved regulatory timelines, all approved licenses are in place and up to date, etc.
• Ensure that Absa Bank’s policies are adhered to at all times when handling different products and solutions. Ensure adherence to all KYC & AML processes with regards to New to Bank business and acceptable TAT/Accuracy is observed at all times.
• Ensure all relevant system reports are printed, appropriately reviewed, signed off on a timely basis, and filed as per Absa Records Management policy.
• Ensure you and your team remain alert to the risk of financial crime and assist in the Banks efforts in combating it by adhering to the key principles in relation to: positively identifying your customers, knowing your customer, reporting suspicions, obtaining correct supporting documents in regard to LCT/OTT/FX Trades, safeguarding records and not disclosing suspicions to customers.
• Responsible for strict cost management in the branch by reviewing all service provider quotations before the work can proceed. In addition, BOL must conduct regular reviews of the following cost elements:
• Branch expenditure.
• Equipment maintenance.
• Overtime approvals.
• Stationery consumption, telephones, electricity, water, travel, etc.
• Staff costs
• Sundry losses
• Ensure compliance with operational, Security, controls and process risks requirements to avoid losses and prevent fraud arising from operational lapses, and to protect Bank and customer assets.
• Ensure that the branch achieves a minimum satisfactory audit rating through continuous assessment and prompt closure of all audit exceptions sighted.
• Ensure that relevant approvals for all transactions are sorted at all times as guided in the laid down policies.
• Ensure all fees and commissions due to the bank are collected.
• Drive quality sales through actioning of unfunded accounts, uncollected credit cards, and delinquency.
• Ensure Data privacy policies are adhered to at the branch at all times.

Customer Experience: Time split 15%

• The branch must maintain the look and feel as per Absa bank standards.
• Ensure excellent customer experience is maintained at all times.
• Ensure set TAT is achieved at all times.
• Appraise and promptly act on customer issues /complaints escalating as necessary to ensure timely resolution.
• Ensure set TAT in response to customer queries by phone, email, or by letters is strictly adhered to.
• Ensure customer data is up to date.
• Ensure branch NPS scores are maintained as per the set standards.
• Co-ordinate branch initiatives aimed at gathering feedback from customers on service standards and advise leadership for improvements.
• Provide leadership around customer experience at the branch.
• Monitor the counter service to ensure customers are served within acceptable waiting time.

Capacity Building & People Management; Time split 10%

• Build and develop a high performing and motivated staff team in the branch by creating a conducive work environment, teamwork, regular duty rotations, and effective succession opportunities to ensure maximum productivity.
• Help in resource planning, setting performance objectives and measures of success for direct reports, and providing regular feedback on performance.
• Provide leadership by constantly offering training and guidance on the colleague’s expectations. Adequate coaching and mentoring of branch staff.
• Effectively manage, mobilize, and coordinate branch resources (Staff, equipment, safe environment, etc.) to achieve common goals.
• Ensure the assigned e-learning and internal training activities for self and direct reports are undertaken within set timelines.
• Determine and manage Training Needs Analysis and Succession plans for direct reports and ensure they do the same for all their staff.
• Manage performance/disciplinary issues/grievances for branch staff.
• Management of leave/sickness

Role/person specification

Qualification

A university degree in a relevant discipline, post graduate qualifications will be an added advantage.

Preferred Experience

• At least 5 years of Banking / Financial Services experience out of which at least 3 years in branch management with a good track record of performance.
• Prior experience in the banking industry; including experience in supervisory or managerial positions.

Knowledge and Skills

• Strong leadership, managerial, and interpersonal skills necessary to effectively lead and motivate teams, collaborate with stakeholders, and drive change within the branch.
• Strong leadership and Managerial Skills.
• Demonstrate effective communication skills, problem-solving abilities, and the capacity to motivate and develop staff.
• A solid understanding of financial products and services offered by the bank.
• knowledgeable about lending procedures, investment options, regulatory compliance, risk management, and customer relationship management.
• A solid track record of achieving sales targets, & the ability to drive sales and deliver excellent sales targets set by the bank.
• A good understanding of banking regulations, compliance requirements, and risk management practices to ensure that the branch operates within legal and ethical boundaries.
• Up-to-date knowledge of competitor and market activity in the local area
• Detailed working knowledge of operational and credit risk policies and procedures for both Retail and Business Banking segments.

Ideal Job Competencies

Technical Competencies

• Technology Skills – Knowledge of computerized banking applications and spreadsheets
• Conceptual and analytical skills – Ability to quickly grasp and understand systems and keen to details.
• Risk management – Ability to anticipate and mitigate risk by implementing appropriate risk management policies for the bank.
• Compliance and Regulatory Framework – Top incision understanding of the regulatory issues, reporting, and operational requirements as provided by CBK, KBA, KRA, etc.
• Basic Credit Skills – Good knowledge of personal and business credit underwriting and portfolio management.
• Audit standards & Legislation – Good knowledge of International Accounting, and Audit Standards, and Legislation
• Knowledge of Banking and Business Operations – Knowledge of all the Banks’ operations and processes and excellent knowledge of bank policies and procedures to consistently achieve the required compliance standard.

Behavioral Competencies

• Results and achievements oriented- Strives to achieve results, enjoys measuring others, being measured, and being judged on performance standards and those of others he/she leads to optimize employee productivity. Ability to effectively plan and monitor the branch performance using defined systems and processes.
• Leadership and Management Skills – Ability to identify, nurture and grow talent for self and others. Capability to mentor and manage changes. Self-empowerment to enable the development of open communication. Teamwork and trust are needed to support performance and a customer service-oriented culture.
• Communication & Interpersonal Skills – Well-developed oral and report-writing skills, ability to work with, coach, and mentor staff.
• Negotiation & Selling Skills – Must be a good negotiator, particularly in changing behavior and work practices but always win/win. Negotiate with customers on product offerings to grow customer numbers/value and product uptake.
• Human Resource Management Skills – Leadership skills, team building, and ability to train, develop, lead, and build motivated teams.
• Personal Ethics – Must be honest, fair, just but firm with self, and of high integrity.
• Relationship Management – Managing colleague and client relationships so as to ensure excellent customer experience leading to value add to the customer and increase in the Banks share of wallet.
• Conscious of banks’ reputation – Protect and enhance the banks’ reputation.

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Branch Manager – Mtwapa at Absa Bank Limited

Key Accountabilities (Duties & Responsibilities)

Business Growth – Time Split 60%

• Implement business strategic initiatives and create ownership of the branch performance targets. Agree on branch execution plans/strategies and ensure they are aligned to the Banks overall strategy- Growth, Transformation, and Returns.
• Diligently monitor branch business performance and make adjustments to the execution strategies accordingly.
• Manage branch portfolio risks in line with the bank’s portfolio appetite.
• In conjunction with the regional manager and product development, conduct product reviews and product development through constant feedback from the market.
• Collaborate and coordinate the development and implementation of sales initiatives with other business functions such as CIB, Asset Finance, Bancassurance, and Lead generation team to maximize cross-selling opportunities.
• Conduct market intelligence to identify new market opportunities, customer trends, existing geographical strength, emerging government directives, and changes in policy by regulators.
• Manage borrowing and non-borrowing accounts in the branch to enhance customer loyalty and retention.
• Harness existing staff potential and create new competencies in order to achieve competitive advantage.
• Lead the branch team to achieve its customer retention objectives, Transaction migrations from the counter to alternate channels, balance sheet growth goals, and acquisitions. Support will include achieving branch sales targets as well as participating in and leading sales activations.
• Establish firm relationships with the Top 200 clients and business influencers in the local area.
• Provide regular feedback to the staff (individual/corporate) on performance (Sales, NPS, etc).
• Provide clear direction and guidance to branch staff on business objectives, translating and prioritizing them into business performance measures at the branch level.
• Ensure proper controls, processes & procedures are always adhered to as per the laid down Absa bank policies.
• At all times, ensure the branch is opened and closed as per the approved regulatory timelines. Operations staff are ready and equipped to serve customers. This includes opening and closing branch batch on the core banking system.
• The Branch must maintain the look and feel as per the Absa bank standards.
• Ensure that Absa Bank’s policies are always adhered to when handling different products and solutions. Ensure adherence to all KYC & AML processes with regards to New to Bank business and acceptable TAT/Accuracy is always observed.
• Ensure all relevant system reports are printed, appropriately reviewed, signed off on a timely basis, and filed as per Absa Records Management policy.
• Ensure you and your team remain alert to the risk of financial crime and assist in the Banks efforts in combating it by adhering to the key principles in relation to: positively identifying your customers, knowing your customer, reporting suspicions, obtaining correct supporting documents in regard to LCT/OTT/FX Trades, safeguarding records and not disclosing suspicions to customers.

In conjunction with the Branch Operation Lead – BOL, you are responsible for strict cost management in the branch by reviewing all service provider quotations before the work can proceed. In addition, BOL must conduct regular reviews of the following cost elements:

• Branch expenditure.
• Equipment maintenance.
• Overtime approvals.
• Stationery consumption, telephones, electricity, water, travel etc.
• Staff costs
• Sundry losses
• Ensure compliance with operational, Security, controls, and process risks requirements to avoid losses and prevent fraud arising from operational lapses, and to protect Bank and customer assets.
• Ensure that the branch achieves a minimum satisfactory audit rating through continuous assessment and prompt closure of all audit exceptions sighted
• Ensure that relevant approvals for all transactions are always sorted as guided in the laid down policies.

Internal Controls, Governance, Processes & Procedures – Time split 15%

• Ensure proper controls, processes & procedures are adhered to at all times as per the laid down Absa bank policies through the BOL.
• At all times, through the BOL, ensure the branch is compliant with all regulatory requirements i.e. opened and closed within the approved regulatory timelines, all approved licenses are in place and up to date etc.
• Ensure that Absa Bank’s policies are adhered to at all times when handling different products and solutions. Ensure adherence to all KYC & AML processes with regards to New to Bank business and acceptable TAT/Accuracy is observed at all times.
• Ensure all relevant system reports are printed, appropriately reviewed, signed off on a timely basis, and filed as per Absa Records Management policy.
• Ensure you and your team remain alert to the risk of financial crime and assist in the Banks efforts in combating it by adhering to the key principles in relation to: positively identifying your customers, knowing your customer, reporting suspicions, obtaining correct supporting documents in regard to LCT/OTT/FX Trades, safeguarding records and not disclosing suspicions to customers.

Responsible for strict cost management in the branch by reviewing all service provider quotations before the work can proceed. In addition, BOL must conduct regular reviews of the following cost elements:

• Branch expenditure.
• Equipment maintenance.
• Overtime approvals.
• Stationery consumption, telephones, electricity, water, travel etc.
• Staff costs
• Sundry losses
• Ensure compliance with operational, Security, controls and process risks requirements to avoid losses and prevent fraud arising from operational lapses, and to protect Bank and customer assets.
• Ensure that the branch achieves a minimum satisfactory audit rating through continuous assessment and prompt closure of all audit exceptions sighted
• Ensure that relevant approvals for all transactions are sorted at all times as guided in the laid down policies.
• Ensure all fees and commissions due to the bank are collected.
• Drive quality sales through actioning of unfunded accounts, uncollected credit cards, and delinquency.
• Ensure Data privacy policies are adhered to at the branch at all times.

Customer Experience: Time split 15%

• The Branch must maintain the look and feel as per the Absa bank standards.
• Ensure excellent customer experience is always maintained.
• Ensure set TAT is achieved at all times.
• Appraise and promptly act on customer issues /complaints escalating as necessary to ensure timely resolution.
• Ensure set TAT in response to customer queries by phone, email, or by letters is strictly adhered to.
• Ensure customer data is up to date.
• Ensure branch NPS scores are maintained as per the set standards.
• Co-ordinate branch initiatives aimed at gathering feedback from customers on service standards and advise leadership for improvements.
• Provide leadership around customer experience at the branch.
• Monitor the counter service to ensure customers are served within the acceptable waiting time.

Capacity Building & People Management: Time Split 10%

• Build and develop a high performing and motivated staff team in the branch by creating a conducive work environment, teamwork, regular duty rotations, and effective succession opportunities to ensure maximum productivity.
• Help in resource planning, setting performance objectives and measures of success for direct reports, and providing regular feedback on performance.
• Provide leadership by constantly offering training and guidance on the colleague’s expectations. Adequate coaching and mentoring of branch staff.
• Effectively manage, mobilize, and coordinate branch resources (Staff, equipment, safe environment etc.) to achieve common goals.
• Ensure the assigned e-learning and internal training activities for self and direct reports is undertaken within set timelines.
• Determine and manage Training Needs Analysis and Succession plans for direct reports and ensure they do the same for all their staff
• Manage performance/disciplinary issues/grievances for branch staff
• Management of leave/sickness

Role/person specification

Qualification

• University degree in a relevant disciplines, post graduate qualifications will be an added advantage.

Preferred Experience

• At least 5 years Banking / Financial Services experience out of which at least 3 years in branch management with good track record of performance.

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Senior Case/Care Manager – Medical Business (First Assurance Kenya) at Absa Bank Limited

Job Summary

Care Management, handling Inpatient preauthorization’s, and communicating with providers, clients, and intermediaries on a timely basis for any undertakings, rejections, or relevant concerns. Monitoring and managing the utilization of medical services to ensure appropriate and cost-effective care while maintaining quality standards; Conduct clinical reviews of cases, assess treatment efficacy, ensure adherence to best practices, and recommend adjustments when needed. Supervising and providing mentorship to the care managers in the team.

Job Description

Accountability: Strategic:

• Develop and implement the overall strategic plan for the Care/ Case Management Sections of the Medical business, aligned with the company’s overall business objectives.
• Ensure Formulation and implementation of policies and strategies for effective and efficient case management.
• Execute robust case management strategies aligned with the organization’s mission and objectives.
• Identify opportunities for innovative interventions, process enhancements, and cost-effective healthcare solutions.
• Stay updated with industry trends, healthcare practices, and regulatory changes to inform strategic decision-making.
• Engaging providers on matters cost, discounts, pre agreed rates, packages/fixed cost model.
• Monitor, analyse, and report on case management outcomes to drive continuous improvement.

Accountability: Operations Management:

• Oversee the day-to-day case management, ensuring efficient and effective service delivery of services to clients.
• Visiting/engaging admitted patients and ensuring they receive quality and cost-effective quality care.
• Ensure appropriate turnaround time is adhered to in issuing approvals.
• Reviewing medical pre authorizations for compliance with applicable policy guidelines.
• Maintain detailed and accurate records of assessments, care plans, and interactions with policyholders and healthcare providers.
• Monitor the quality of healthcare services provided to policyholders.
• Identify opportunities for improvement and work with healthcare providers to enhance care quality.
• Work to manage healthcare costs by ensuring that care is appropriate, cost-effective, and aligned with policy coverage.
• Evaluate active insurance cases to understand policy coverage, claim status, and the specific needs and concerns of policyholders.
• Develop and maintain strong relationships with healthcare service providers, negotiating favourable rates and service agreements.
• Liaising with provider relations section on matters pertaining to provider panel, customer complaints.
• Support the care management team to ensure all the deliverables are met within the given turnaround time

Accountability: People Management:

• Lead, mentor and develop a high performing team of medical insurance professionals.
• Foster a positive and collaborative work environment that encourages innovation and teamwork
• Together with the Human Capital Team, determine the people management strategy for the area with a focus on talent management, development, resourcing and retention. Communicate the strategy to managers in the area.
• Recruit, hire and onboard talented individuals to support the growth of the medical insurance business
• Review workforce and recruitment plan for the area and re-allocate resources where required.

Accountability: Risk Management:

• Identify and mitigate potential risks associated with the medical insurance business, including operational, financial, and reputational risks.
• Ensure compliance with all relevant regulatory requirements.
• Ensure strict compliance with healthcare regulations, insurance guidelines, and ethical standards within the Care/Case Management function.
• Collaborate with legal and compliance teams to address complex regulatory and legal issues related to case management.
• Ensure all case management activities adhere to healthcare regulations, insurance policies, and ethical standards.
• Drive a culture of proactive compliance in the function.
• Any other duties that fall under the responsibility of the Case/Care Manager at First Assurance Company.

Education and Qualifications Required (Essential):

• Bachelor’s degree in nursing/clinical medicine or a diploma in nursing/clinical medicine with a diploma in insurance.
• A diploma in insurance will be an added advantage.
• Relevant professional qualification.
• Must be a member of a professional body in good standing.

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Area Sales Manager-Kitengela at Absa Bank Limited

Job Summary

• To build and develop a high-performing team through embedding performance development and coaching. Ensure that the team member receives coaching and feedback in order to develop and achieve their maximum potential, meet and exceed sales targets.

Job Description

SUPERVISION OF LEAD GENERATORS TIME SPLIT 40%

• Act as enabler to the Lead Generators under supervision by providing them with the tools and information to optimize sales
• Through delegation to the Lead Generators, achieve set annual sales targets. Monitor the performance of the Lead Generators on a daily, weekly, quarterly and annual basis and provide coaching and feedback on how to improve performance
• Agree individual targets with the team members for products, assets, liabilities and campaigns.
• Manage daily attendance levels within the team in compliance with the relevant HR policies, including the management and approval of leave within the team.
• On a daily basis, monitor the movement of the Lead Generators to ensure that planned meetings or activities are being carried out in the field
• Motivate staff and ensure they are recognized through the Absa Bank PLC recognition schemes
• Identify training needs of the team and arrange for these needs to be met through on-the-job coaching and formal training
• Communicate a summary of the training needs to the Regional Sales Managers at least annually. Ensure that the planned learning interventions take place particularly for compulsory training
• Sit for Lead Generator interviews based on shortlist provided by Regional Sales Managers, HR and Resource Coordinator.
• Induct new Lead Generators and ensure that they participate in formal induction as well as the compulsory compliance training courses
• Sit for disciplinary hearings for misconduct or incapacity charges together with HR
• Ensure that Lead Generators understand the compensation plans in place

SUPERVISION OF SALES ACTIVITIES TIME SPLIT 30 %

• Supervise product promotion campaign aspects by distributing material to Lead Generators. Cascade key messages, including training for products to staff members, including training on new application forms
• Monitor sales performance on a daily, weekly and monthly basis and provide results to the Regional Sales Managers

BUSINESS EXPANSION TIME SPLIT 10 %

• Work with Regional Sales Managers to unlock sales in companies through sales activations and financial trainings
• Work with the sales teams and Regional Sales Managers to bring leads on new company sign ups

OPERATIONAL RIGOUR, COMPLIANCE AND CONTROLS TIME SPLIT 10 %

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.”
• Ensure accuracy of each new account application, loan document, Barclaycard application and all other customer documents. Lead Generators are held personally accountable for accuracy and quality of these and supporting documents that they complete and submit.
• Achieve operational rigour excellence in all aspects of procedures and processes personally undertaken to ensure green audit.
• Comply with general Absa operational risk & rigour requirements e.g. Health & Safety standards and security of premises, KYC and anti-money laundering regulations.
• Effective leave management of LGs in the team to manage branch costs
• Effective management of reporting of LGs and prompt notification of any unexplained absences
• Effective exit management
• Effective management of performance records and use of LG Management tools to monitor performance and sales activities

CONTRIBUTE TO THE DEVELOPMENT OF THE TEAM TIME SPLIT 5%

• Share knowledge and experience with other Sales Managers in the team.
• Provider cover for other Sales Managers in case of excessive workload or absence.
• Share knowledge and experience and best practice with team members, Lead Generators and the broader business
• Deputize for the Regional Sales Manager when required.

PERSONAL DEVELOPMENT TIME SPLIT 5%

• Agree annual performance objectives with the Regional Sales Manager, including specific sales targets.
• Pursue continued improvement in personal development by participating in development programs and training.

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Procurement Category Lead-CRES at Absa Bank Limited

Key Accountabilities:

Business Management 50%

Strategic Sourcing & Tendering

• Lead RFQs/RFPs and sourcing events for this category,
• Develop tender documentation, evaluation criteria, and supplier scorecards.
• Coordinate technical and commercial evaluations with user departments.
• Recommend suppliers for approval in line with governance threshold

Contracting & Vendor Selection

• Work with Legal to negotiate contracts ensuring terms mitigate risks and align with Bank interests.
• Ensure contract accuracy, enforceability, and timely approvals.
• Conduct vendor selection in line with policy, due diligence, and compliance requirements.

Supplier Onboarding & Relationship Management

• Conduct onboarding for newly selected suppliers (registration, due diligence, KYC, etc.)
• Monitor supplier compliance with contractual obligations, SLAs, and KPIs.
• Hold regular performance reviews and document supplier performance issues.
• Resolve service delivery gaps in collaboration with suppliers and internal stakeholders

Contract Lifecycle & Spend Management

•  Maintain a register of contracts with renewal/expiry alerts.
•  Ensure timely renewal or re-tendering to avoid supply disruptions.
• Tracks spend against contracts and highlight variances or risks.
• Keep contract records up to date and audit ready.

Requisition, PO & Fulfilment Support

• Convert approved requisitions into POs in the e-procurement system (e.g., Coupa).
• Follow up on deliveries and services for branches and departments.
• Escalate delays, quality issues, or non-conformance to Category Manager.
•  Ensure timely GRN confirmation and support payment processing.

Cost, Risk & Compliance 30%

• Monitor and control all work flow ensuring all requests received from the business are actioned to meet designated deadlines.
• Ensure that requests received are in order in all aspects to facilitate compliance with sourcing procedures.
• Manage medium/long-term relationships with suppliers
• Appraise and recommend selection of suppliers and service providers to ensure that the Bank is leveraging it’s purchasing power
• Ensure compliance to the Group Procurement policy , ABC policies, ABKE procurement policy and CBK guidelines.
•   Deliver savings targets, cost avoidance, and process efficiencies for this category.

Stakeholder Management / Service Delivery 10%

• Develop and agree service level agreements with internal customers
• Develop and manage strategic long-term relationships with major suppliers to maintain quality service to the bank
• Monitor achievement of SLAs by suppliers and ensure that SLAs with internal customers are met
• Undertaking negotiations with suppliers for goods
• Develop and deliver appropriate sourcing strategies
• Use/modify suitable standard forms of contracts to govern commercial activity
• Partner with internal stakeholders (Branches & R, IT,) to understand requirements and align sourcing with operational needs.

Self-management 10%

• Pursue self-development to increase personal effectiveness, acknowledging strengths and areas for development.

Categories Managed

• Stationery: Cheque books, plastic cards, office supplies, controlled & general office stationery
• Courier & Car Hire Services: Inter-branch, same-day, long-term and ad hoc hires
• Consumables: Tea, milk, bread, sugar, toiletries
• Small Equipment: Note counters, cheque scanners, card printers
• General Services: Cleaning, sanitary bins, waste disposal, grounds maintenance, small repairs
• Outsourced Support Services: Auctioneers, debt collectors

Qualifications

• Bachelor’s degree and Professional qualifications

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Database Platforms Specialist at Absa Bank Limited

Key accountabilities

• The prime responsibility is for maintaining the availability and reliability Database platforms platforms that support business critical financial services for the Bank and ensure that IT can effectively meet service targets in accordance with planned business objectives.
• Conceptually design a fit-for-purpose database and refine the logical design so that it can be translated into a specific data model, and the physical design to meet system storage requirements
• Develop, manage and test back-up and recovery plans
• Ensure that storage and archiving procedures are functioning correctly
• Carry out capacity planning to meet future storage requirements
• Establish the needs of users and monitor user access and security
• Monitor performance and manage parameters in order to provide fast responses to front-end users

Key Activities

• Responsible for ensuring 99.99% uptime of Database platforms.
• Accountable for installing, configuring, maintaining, and supporting high-performance, fault-tolerant, scalable Database platforms
• Manage changes impacting the team, effectively minimizing risk and exposure.
• Maintain regular contact with stakeholders during incident and problem resolution
• Responsible for interfacing with application development teams to ensure applications fit within the Oracle database systems with scalability, reliability and security designed and implemented from the onset.
• Perform database performance analysis, tuning, capacity planning, system sizing and ongoing maintenance to ensure maximum performance.
• Implement database backup and recovery strategies that meet ABSA recovery and availability requirements.
• Setup and document database related processes and procedures   for Business Continuity.
• Recommend best practices and ensure they are implemented and incorporated into DBA procedures.
• Diagnose and solve complex problems including non-functional problems such as performance issues with Database Engineered Systems by identifying workarounds and driving resolution.
• Provide technical guidance for design, development, integration and testing of production databases systems.
• Responsible for ensuring conformance to security standards for all databases.
• Design BCP and HA solutions for database systems in order to achieve required uptime SLA for mission critical applications.

Accountability:  Business Liaison

Single point of contact for one or more business units to represent IT services.

Key Activities

• Identify service needs for the Business Units represented to IT
• Escalate Business unit service issues to the Service Manager
• Communicate service status on service issues to the Business Unit
• Assist in SLA negotiation efforts with Business Unit(s)
• Report on quality of services rendered to Business Unit(s)

Accountability: Risk Management

• Ensure that all Database platforms are fully cyber compliant.
• Build relationship with country Technology Risk and Compliance team and provide support wherever required.
• Ensure that processes and controls are executed in daily work and understand the reasons for the controls and the consequences for failing to adhere to prescribed processes.
• Test a sample of activities on a weekly, monthly basis by reviewing documentation and checking work completed by team members to see if control requirements are being adhered to.
•  Coach the team members on areas for improvement and highlight major failures to the manager of the area
• Provide evidence/supporting documents to auditors or management assurance consultants during formal reviews
• Make team members aware of all changes to policies, processes and procedures that are being planned for the area and ensure that they are able to incorporate the changes on the effective date.
• Contribute and deliver to the improvement of the risk profile by delivering improved governance, risk management, controls and compliance requirements.
• Devise and implement an effective plan to deliver a satisfactory risk and audit profile for Operations & IT and achieve audit and assurance targets.

Accountability: People Management

• Team leader for the Incountry Database Platform team.
• Work closely with IT colleagues (service desk, other third line teams, and project managers) and a variety of stakeholders to ensure required outcomes are achieved.
• Positively impact a high performing continuous improvement culture.
• Encourage frequent knowledge sharing between team members.

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Branch Manager -Market at Absa Bank Limited

Job Summary

• To drive and deliver exceptional Retail and Business Banking performance, through powerful branch leadership, team development, excellent customer experience, and achievement of Operational & Controls rigor excellence in branches.
• Provide powerful leadership in the branch to deliver exceptional branch business growth and profitability.
• Drive implementation of business and service strategies, deliver Retail and Business Banking performance and growth targets in the branch.
• Maintain a high level of bank standards and management controls to achieve operational & Control rigor excellence, through strict adherence to operations and compliance policies and guidelines
• Establish a high-performance culture amongst the branch team.

Job Description

Key Accountabilities (Duties & Responsibilities)

Business Growth – Time Split 60%

• Implement business strategic initiatives and create ownership of the branch performance targets. Agree on branch execution plans/strategies and ensure they are aligned to the Banks overall strategy- Growth, Transformation, and Returns.
• Diligently monitor branch business performance and make adjustments to the execution strategies accordingly.
• Manage branch portfolio risks in line with the bank’s portfolio appetite.
• In conjunction with the regional manager and product development, conduct product reviews and product development through constant feedback from the market.
• Collaborate and coordinate the development and implementation of sales initiatives with other business functions such as CIB, Asset Finance, Bancassurance, and Lead generation team to maximize cross-selling opportunities.
• Conduct market intelligence to identify new market opportunities, customer trends, existing geographical strength, emerging government directives, and changes in policy by regulators.
• Manage borrowing and non-borrowing accounts in the branch to enhance customer loyalty and retention.
• Harness existing staff potential and create new competencies in order to achieve competitive advantage.
• Lead the branch team to achieve its customer retention objectives, Transaction migrations from the counter to alternate channels, balance sheet growth goals, and acquisitions. Support will include achieving branch sales targets as well as participating in and leading sales activations.
• Establish firm relationships with the Top 200 clients and business influencers in the local area.
• Provide regular feedback to the staff (individual/corporate) on performance (Sales, NPS, etc).
• Provide clear direction and guidance to branch staff on business objectives, translating and prioritizing them into business performance measures at the branch level.
• Ensure proper controls, processes & procedures are always adhered to as per the laid down Absa bank policies.
• At all times, ensure the branch is opened and closed as per the approved regulatory timelines. Operations staff are ready and equipped to serve customers. This includes opening and closing branch batch on the core banking system.
• The Branch must maintain the look and feel as per the Absa bank standards.
• Ensure that Absa Bank’s policies are always adhered to when handling different products and solutions. Ensure adherence to all KYC & AML processes with regards to New to Bank business and acceptable TAT/Accuracy is always observed.
• Ensure all relevant system reports are printed, appropriately reviewed, signed off on a timely basis, and filed as per Absa Records Management policy.
• Ensure you and your team remain alert to the risk of financial crime and assist in the Banks efforts in combating it by adhering to the key principles in relation to: positively identifying your customers, knowing your customer, reporting suspicions, obtaining correct supporting documents in regard to LCT/OTT/FX Trades, safeguarding records and not disclosing suspicions to customers.
• In conjunction with the Branch Operation Lead – BOL, you are responsible for strict cost management in the branch by reviewing all service provider quotations before the work can proceed. In addition, BOL must conduct regular reviews of the following cost elements:
• Branch expenditure.
• Equipment maintenance.
• Overtime approvals.
• Stationery consumption, telephones, electricity, water, travel etc.
• Staff costs
• Sundry losses
• Ensure compliance with operational, Security, controls, and process risks requirements to avoid losses and prevent fraud arising from operational lapses, and to protect Bank and customer assets.
• Ensure that the branch achieves a minimum satisfactory audit rating through continuous assessment and prompt closure of all audit exceptions sighted
• Ensure that relevant approvals for all transactions are always sorted as guided in the laid down policies.

Internal Controls, Governance, Processes & Procedures – Time split 15%

• Ensure proper controls, processes & procedures are adhered to at all times as per the laid down Absa bank policies through the BOL.
• At all times, through the BOL, ensure the branch is compliant with all regulatory requirements i.e. opened and closed within the approved regulatory timelines, all approved licenses are in place and up to date etc.
• Ensure that Absa Bank’s policies are adhered to at all times when handling different products and solutions. Ensure adherence to all KYC & AML processes with regards to New to Bank business and acceptable TAT/Accuracy is observed at all times.
• Ensure all relevant system reports are printed, appropriately reviewed, signed off on a timely basis, and filed as per Absa Records Management policy.
• Ensure you and your team remain alert to the risk of financial crime and assist in the Banks efforts in combating it by adhering to the key principles in relation to: positively identifying your customers, knowing your customer, reporting suspicions, obtaining correct supporting documents in regard to LCT/OTT/FX Trades, safeguarding records and not disclosing suspicions to customers.
• Responsible for strict cost management in the branch by reviewing all service provider quotations before the work can proceed. In addition, BOL must conduct regular reviews of the following cost elements:
• Branch expenditure.
• Equipment maintenance.
• Overtime approvals.
• Stationery consumption, telephones, electricity, water, travel etc.
• Staff costs
• Sundry losses
• Ensure compliance with operational, Security, controls and process risks requirements to avoid losses and prevent fraud arising from operational lapses, and to protect Bank and customer assets.
• Ensure that the branch achieves a minimum satisfactory audit rating through continuous assessment and prompt closure of all audit exceptions sighted
• Ensure that relevant approvals for all transactions are sorted at all times as guided in the laid down policies.
• Ensure all fees and commissions due to the bank are collected.
• Drive quality sales through actioning of unfunded accounts, uncollected credit cards, and delinquency.
• Ensure Data privacy policies are adhered to at the branch at all times.

Customer Experience: Time split 15%

• The Branch must maintain the look and feel as per the Absa bank standards.
• Ensure excellent customer experience is always maintained.
• Ensure set TAT is achieved at all times.
• Appraise and promptly act on customer issues /complaints escalating as necessary to ensure timely resolution.
• Ensure set TAT in response to customer queries by phone, email, or by letters is strictly adhered to.
• Ensure customer data is up to date.
• Ensure branch NPS scores are maintained as per the set standards.
• Co-ordinate branch initiatives aimed at gathering feedback from customers on service standards and advise leadership for improvements.
• Provide leadership around customer experience at the branch.
• Monitor the counter service to ensure customers are served within the acceptable waiting time.

Capacity Building & People Management: Time Split 10%

• Build and develop a high performing and motivated staff team in the branch by creating a conducive work environment, teamwork, regular duty rotations, and effective succession opportunities to ensure maximum productivity.
• Help in resource planning, setting performance objectives and measures of success for direct reports, and providing regular feedback on performance.
• Provide leadership by constantly offering training and guidance on the colleague’s expectations. Adequate coaching and mentoring of branch staff.
• Effectively manage, mobilize, and coordinate branch resources (Staff, equipment, safe environment etc.) to achieve common goals.
• Ensure the assigned e-learning and internal training activities for self and direct reports is undertaken within set timelines.
• Determine and manage Training Needs Analysis and Succession plans for direct reports and ensure they do the same for all their staff
• Manage performance/disciplinary issues/grievances for branch staff
• Management of leave/sickness

Role/person specification

Qualification

• University degree in a relevant disciplines, post graduate qualifications will be an added advantage.

Preferred Experience

At least 5 years Banking / Financial Services experience out of which at least 3 years in branch management with good track record of performance.

Knowledge and Skills

• Business understanding and management experience of Retail / Consumer and Business Segments
• Working knowledge of Branch Operations and Controls
• Demonstrable experience in Customer Service management including complaint management / resolution.
• Hands on experience of sales management including leading Direct Sales teams.
• People management experience of big teams
• In-depth knowledge of banking products, strategies, and structures in Retail,
• Detailed working knowledge of operational and credit risk policies and procedures for both Retail and Business Banking segments.
• Good working knowledge of people policies and procedures
• Thorough understanding of the banking industry practices and regulations.
• Well informed on general economic, political, and business environment.
• Up to date knowledge of competitor and market activity in local area
• In-depth understanding of core banking operating IT systems e.g., Flexicube.

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Branch Manager – Migori at Absa Bank Limited

Job Summary

• To drive and deliver exceptional Retail and Business Banking performance, through powerful branch leadership, team development, excellent customer experience, and achievement of Operational & Controls rigor excellence in branches.
• Provide powerful leadership in the branch to deliver exceptional branch business growth and profitability.
• Drive implementation of business and service strategies, deliver Retail and Business Banking performance and growth targets in the branch.
• Maintain a high level of bank standards and management controls to achieve operational & Control rigor excellence, through strict adherence to operations and compliance policies and guidelines
• Establish a high-performance culture amongst the branch team.

Job Description

Key Accountabilities (Duties & Responsibilities)

Business Growth – Time Split 60%

• Implement business strategic initiatives and create ownership of the branch performance targets. Agree on branch execution plans/strategies and ensure they are aligned to the Banks overall strategy- Growth, Transformation, and Returns.
• Diligently monitor branch business performance and make adjustments to the execution strategies accordingly.
• Manage branch portfolio risks in line with the bank’s portfolio appetite.
• In conjunction with the regional manager and product development, conduct product reviews and product development through constant feedback from the market.
• Collaborate and coordinate the development and implementation of sales initiatives with other business functions such as CIB, Asset Finance, Bancassurance, and Lead generation team to maximize cross-selling opportunities.
• Conduct market intelligence to identify new market opportunities, customer trends, existing geographical strength, emerging government directives, and changes in policy by regulators.
• Manage borrowing and non-borrowing accounts in the branch to enhance customer loyalty and retention.
• Harness existing staff potential and create new competencies in order to achieve competitive advantage.
• Lead the branch team to achieve its customer retention objectives, Transaction migrations from the counter to alternate channels, balance sheet growth goals, and acquisitions. Support will include achieving branch sales targets as well as participating in and leading sales activations.
• Establish firm relationships with the Top 200 clients and business influencers in the local area.
• Provide regular feedback to the staff (individual/corporate) on performance (Sales, NPS, etc).
• Provide clear direction and guidance to branch staff on business objectives, translating and prioritizing them into business performance measures at the branch level.
• Ensure proper controls, processes & procedures are always adhered to as per the laid down Absa bank policies.
• At all times, ensure the branch is opened and closed as per the approved regulatory timelines. Operations staff are ready and equipped to serve customers. This includes opening and closing branch batch on the core banking system.
• The Branch must maintain the look and feel as per the Absa bank standards.
• Ensure that Absa Bank’s policies are always adhered to when handling different products and solutions. Ensure adherence to all KYC & AML processes with regards to New to Bank business and acceptable TAT/Accuracy is always observed.
• Ensure all relevant system reports are printed, appropriately reviewed, signed off on a timely basis, and filed as per Absa Records Management policy.
• Ensure you and your team remain alert to the risk of financial crime and assist in the Banks efforts in combating it by adhering to the key principles in relation to: positively identifying your customers, knowing your customer, reporting suspicions, obtaining correct supporting documents in regard to LCT/OTT/FX Trades, safeguarding records and not disclosing suspicions to customers.
• In conjunction with the Branch Operation Lead – BOL, you are responsible for strict cost management in the branch by reviewing all service provider quotations before the work can proceed. In addition, BOL must conduct regular reviews of the following cost elements:
• Branch expenditure.
• Equipment maintenance.
• Overtime approvals.
• Stationery consumption, telephones, electricity, water, travel etc.
• Staff costs
• Sundry losses
• Ensure compliance with operational, Security, controls, and process risks requirements to avoid losses and prevent fraud arising from operational lapses, and to protect Bank and customer assets.
• Ensure that the branch achieves a minimum satisfactory audit rating through continuous assessment and prompt closure of all audit exceptions sighted
• Ensure that relevant approvals for all transactions are always sorted as guided in the laid down policies.

Internal Controls, Governance, Processes & Procedures – Time split 15%

• Ensure proper controls, processes & procedures are adhered to at all times as per the laid down Absa bank policies through the BOL.
• At all times, through the BOL, ensure the branch is compliant with all regulatory requirements i.e. opened and closed within the approved regulatory timelines, all approved licenses are in place and up to date etc.
• Ensure that Absa Bank’s policies are adhered to at all times when handling different products and solutions. Ensure adherence to all KYC & AML processes with regards to New to Bank business and acceptable TAT/Accuracy is observed at all times.
• Ensure all relevant system reports are printed, appropriately reviewed, signed off on a timely basis, and filed as per Absa Records Management policy.
• Ensure you and your team remain alert to the risk of financial crime and assist in the Banks efforts in combating it by adhering to the key principles in relation to: positively identifying your customers, knowing your customer, reporting suspicions, obtaining correct supporting documents in regard to LCT/OTT/FX Trades, safeguarding records and not disclosing suspicions to customers.
• Responsible for strict cost management in the branch by reviewing all service provider quotations before the work can proceed. In addition, BOL must conduct regular reviews of the following cost elements:
• Branch expenditure.
• Equipment maintenance.
• Overtime approvals.
• Stationery consumption, telephones, electricity, water, travel etc.
• Staff costs
• Sundry losses
• Ensure compliance with operational, Security, controls and process risks requirements to avoid losses and prevent fraud arising from operational lapses, and to protect Bank and customer assets.
• Ensure that the branch achieves a minimum satisfactory audit rating through continuous assessment and prompt closure of all audit exceptions sighted
• Ensure that relevant approvals for all transactions are sorted at all times as guided in the laid down policies.
• Ensure all fees and commissions due to the bank are collected.
• Drive quality sales through actioning of unfunded accounts, uncollected credit cards, and delinquency.
• Ensure Data privacy policies are adhered to at the branch at all times.

Customer Experience: Time split 15%

• The Branch must maintain the look and feel as per the Absa bank standards.
• Ensure excellent customer experience is always maintained.
• Ensure set TAT is achieved at all times.
• Appraise and promptly act on customer issues /complaints escalating as necessary to ensure timely resolution.
• Ensure set TAT in response to customer queries by phone, email, or by letters is strictly adhered to.
• Ensure customer data is up to date.
• Ensure branch NPS scores are maintained as per the set standards.
• Co-ordinate branch initiatives aimed at gathering feedback from customers on service standards and advise leadership for improvements.
• Provide leadership around customer experience at the branch.
• Monitor the counter service to ensure customers are served within the acceptable waiting time.

Capacity Building & People Management: Time Split 10%

• Build and develop a high performing and motivated staff team in the branch by creating a conducive work environment, teamwork, regular duty rotations, and effective succession opportunities to ensure maximum productivity.
• Help in resource planning, setting performance objectives and measures of success for direct reports, and providing regular feedback on performance.
• Provide leadership by constantly offering training and guidance on the colleague’s expectations. Adequate coaching and mentoring of branch staff.
• Effectively manage, mobilize, and coordinate branch resources (Staff, equipment, safe environment etc.) to achieve common goals.
• Ensure the assigned e-learning and internal training activities for self and direct reports is undertaken within set timelines.
• Determine and manage Training Needs Analysis and Succession plans for direct reports and ensure they do the same for all their staff
• Manage performance/disciplinary issues/grievances for branch staff
• Management of leave/sickness

Role/person specification

Qualification

• University degree in a relevant disciplines, post graduate qualifications will be an added advantage.

Preferred Experience

At least 5 years Banking / Financial Services experience out of which at least 3 years in branch management with good track record of performance.

Knowledge and Skills

• Business understanding and management experience of Retail / Consumer and Business Segments
• Working knowledge of Branch Operations and Controls
• Demonstrable experience in Customer Service management including complaint management / resolution.
• Hands on experience of sales management including leading Direct Sales teams.
• People management experience of big teams
• In-depth knowledge of banking products, strategies, and structures in Retail,
• Detailed working knowledge of operational and credit risk policies and procedures for both Retail and Business Banking segments.
• Good working knowledge of people policies and procedures
• Thorough understanding of the banking industry practices and regulations.
• Well informed on general economic, political, and business environment.
• Up to date knowledge of competitor and market activity in local area
• In-depth understanding of core banking operating IT systems e.g., Flexicube.

Read More & Apply

Senior Linux Technical Lead at Absa Bank Limited

The Senior Linux Technical Lead will be responsible for overseeing the design, implementation, and maintenance of Linux-based systems and infrastructure. This role involves coaching a team of Linux administrators, ensuring system reliability, performance, and security, and collaborating with other IT teams to support business objectives.

Key Responsibilities:

Technical Leadership:

• Coach and mentor a team of Linux administrators and engineers.
• Provide technical guidance and support to team members.
• Foster a collaborative team environment.

System Administration:

• Oversee the installation, configuration, and maintenance of Linux servers and systems.
• Ensure high availability and reliability of Linux-based services.
• Manage system performance, tuning, and capacity planning.

Security and Compliance:

• Implement and maintain security best practices for Linux systems.
• Conduct regular security audits and vulnerability assessments.
• Ensure compliance with relevant regulations and standards.

Automation

• Develop and maintain automation playbooks to streamline system administration tasks.
• Utilize configuration management tools (e.g. Ansible, Satellite) to manage infrastructure.
• Implement and manage CI/CD pipelines for system updates and deployments.

Troubleshooting and Support:

• Provide advanced troubleshooting and support for Linux-related issues.
• Coordinate with other IT teams to resolve complex technical problems.
• Perform system performance tuning

Documentation and Reporting:

• Maintain comprehensive documentation of system configurations, architectural designs, processes, and procedures.
• Generate regular reports on system performance, incidents, and compliance.
• Communicate effectively with stakeholders regarding system status and updates.

Research and Development

• Identify, test and deploy latest products related to the platform in line with operational requirements.
• Develop innovative products and services to address current challenges providing a competitive advantage and fostering long-term growth.

Experience & Qualifications Required:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Extensive experience in Linux system administration and engineering.
• Strong leadership skills.
• Proficiency in scripting languages (e.g., Bash, Python).
• In-depth knowledge of security best practices and compliance requirements.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.

Critical Skills:

• Experience with automation and configuration management tools (e.g., Ansible, Puppet).
• Certifications in relevant technologies (e.g., Red Hat Certified Engineer, Linux Professional Institute Certification).
• Experience with cloud computing platforms (e.g., AWS, Azure)

Education

Bachelor’s Degree: Information Technology

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Branch Service Official at Absa Bank Limited

Job Summary

To provide banking services accurately and timeously through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in TZ (NBC), Botswana, Kenya. Please contact Reward for details.

Job Description

• Customer service: Deliver customer service at first point of contact
• Capturing financial transactions: Capture all financial transactions on the Bank system and ensure that all transactions are properly authorised by a mandated official before finalising the processing
• Fraud prevention: Identify potential fraudulent transactions and report these and other suspicious transactions as per the Money Laundering control framework to management
• Capture customer data: Update demographics such as address changes, name changes and standing order instructions based on information supplied by customer. 

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Regional Manager – Nile Region at Absa Bank Limited

Job Description

Business Management (40%)

• Implement business strategies to deliver performance and growth targets of the region.
• Interpret overall Retail and Business Banking strategies into implementable plans and communicate to the region’s branch network.
• Drive cluster performance against agreed to targets and take key accountability for the overall achievement of key performance standards agreed with Customer Network leadership in areas including;
• balance sheet growth,
• sales growth and income contribution,
• cost performance,
• employee satisfaction,
• customer experience,
• operational risk and control rigour management
• Accountable for achieving annual financial targets as agreed with the Head of Customer Network or Retail and Business Banking Director. Monitoring of progress towards achieving targets is done monthly.
• Sign off on invoices and all payments above Branch Manager limits, within overall annual cost budget as agreed with the Head of Customer Network.
• Approve purchase/ refund business decisions above Branch Manager limits e.g. Sundry loss, Potential Loss Accounts (PLA), customer refunds.
• Authorise requests from branch managers for capital expenditure. Resolve escalated equipment concerns received from branch managers.
• Brand, product, and business proposition:
• Provide clear direction to Branch Managers on thel business objectives, translating and prioritizing into business performance measures at branch level.
• Analyse local area consumer trends, competitor analysis, business development opportunities based on detailed analysis received from branch managers in the area. Guide branch managers on how to conduct market analysis.
• Based on analysis, request that product within ranges, or new product ranges from the current set available in-country, be added to the portfolio of products the branches in the area offer. Arrange implementation of new product sets with assistance from specialist product managers and ensure that Branch Managers are prepared for the implementation.
• Occasionally contact key business influencers, mostly on request from the branch manager, to support sales initiatives or complaint resolution.
• Support product specialists and the direct sales team in marketing of group schemes and other corporate products to local businesses.
• Review balanced score card statistics compiled by branch managers on a monthly basis. Discuss progress with branch managers and ensure that exceptional performance is recognized. Also agree action plans with line managers that are not meeting targets, and review progress towards such action plans during the next month.
• Drive and manage the delivery of a multi-channel sales and service strategy across the region to attract, grow and retain quality business.

People Management (20%)

• Working with the branch managers and branch staff to achieve sales & service through in-branch business development activities and providing feedback to the branch managers on their performance.
• Build and develop a high performing team through embedding performance development and coaching. Ensure that branch managers in the area provide regular coaching and feedback to their teams in order to develop to them.
• Discuss and finalise Performance Development Plans and ratings for all branch managers in the region.
• Determine and manage Training Needs Analysis and Succession plans for Branch Managers and ensure they do the same for all their staff.
• May be involved in the interview process for branch staff if the branch manager requests, but branch manager selects the candidate.
• Effective resource management/ planning that reflects current and future business requirements, ensuring that the correct balance of numbers, skills and experience, by playing an active role in recruitment and exits. This includes evaluating requests from branch managers for additional staff, and may reallocate headcount between branches, within overall area headcount budget.
• Review patterns of staff attendance, based on monthly absence statistics (annual leave, sick leave, family responsibility leave, maternity leave, study leave etc) compiled by Branch Managers.
• Monitor and manage leave uptake for the region.
• Initiates charges for branch managers when required, follows discipline process, together with HR and an independent chairperson. Dismissals are signed off by the functional head. May act as appeals chairperson in cases that were unresolved during the first disciplinary enquiry, except for dismissal cases that have to be appealed to the MD. Also acts as first level escalation point for grievance cases.
• Working with the team to achieve sales & service through in-branch business development activities.
• Ensure that branch staff own and manage customer queries and complaints by taking ownership and resolving in a timely manner. Act as the escalation point for their unresolved queries and complaints.
• Motivate staff and ensure they are recognized through the recognition schemes.
• Create an empowering environment for branch staff, encouraging individual ownership and initiative.
• Ensure development & job rotation of staff. Provide sufficient cross training to staff members thereby creating back-ups for different jobs.
• Directly responsible for discipline – initiate misconduct or incapacity charges, follow discipline processes together with HR and an independent chairperson. Build the case files where required.  

Customer Service (20%)

• Review monthly query and complaint trend analysis compiled by branch managers, as well as data provided by the Customer Contact Centre. Review branch action plans and provide advice on how to improve the service delivery.
• Drive service excellence in the region by planning, continuous monitoring, enforcement of all SLAs, service standards and service initiatives with the Bank
• Forecast and plan service demand by taking into account resources, market demands, structure, cost, operational risk and system capabilities for the region.
• Assume ultimate accountability for the management and resolution of customer queries and complaints.
• Drive correct segmentation of the customer base according to the local market.
• Review ATM uptime monthly to ensure that it is kept within 96% and that the branch managers have raised any issues to the Channel Manager at head office.
• Ensure that all service initiatives, linked to the 5-point plan, are rolled out in the area, including ongoing customer service toolkit training.
• Can approve temporary overdrafts and loan appeals up to predetermined levels.

Administration (5%)

• Provide input to Operations/Procurement/Premises on the appointment of external service providers (such as courier service, cleaning service, maintenance etc).
• Review change management requests identified by branch managers for IT changes (e.g., customized reports) prior to submission to the IT Manager for implementation.

Contribution to the team (5%)

• Deputize for the Head of Customer Network when required.

Rigour/Compliance (10%)

• Run business, control, coordinate activities, adherence to set guidelines, job descriptions, governance, and execution.
• Monitor and manage complete regulatory compliance in the region.
• Drive the quality of loan applications and increased knowledge of lending.
• Establish, monitor, and manage physical, operational and process risk controls as well as levels of authority in the Region to minimize risk exposure.
• Satisfactory audit results
• Any other duties that maybe assigned to you from time to time by the Bank.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Assistant Manager, Digital Transformation and Innovation Delivery – First Assurance Kenya at Absa Bank 

Job Description

Strategy Development

• Develop and implement a comprehensive digital transformation strategy aligned with the organization’s goals.
• Identify opportunities for innovation and digital improvement across all business functions.

System administrator Engineering and provisioning:

• Engineering of systems administration-related solutions for various projects and operational needs.
• Install and configure systems IAS infrastructure applications or any other management applications.
• Install new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage e.t.c in accordance with standards and project operational requirements.
• Contribute and maintain system standards.
• Research and recommend innovative and where possible automated approaches for system administration tasks.
• Develop and maintain systems standards.

Digital Transformation and Innovation Culture

• Evaluate and recommend new technologies, tools, and platforms to enhance business operations.
• Oversee the integration of digital solutions into existing systems and processes.
• Foster a culture of innovation by encouraging creative thinking and experimentation.
• Organize workshops, hackathons, and brainstorming sessions to generate new ideas.
• Identify and integrate emerging technologies (e.g., AI, RPA, blockchain) to improve business efficiency.
• Lead or contribute to digitalization projects that enhance policy issuance, claims processing, or fraud detection.
• Research and propose innovative IT solutions that align with business needs.
• Identify inefficiencies in IT and business processes and recommend technology-driven solutions.
• Implement cost-saving IT initiatives that reduce operational expenses while improving service delivery.

Operational support and Change Management

• Collaborate with senior leadership, department heads, and external partners to ensure alignment on digital transformation goals.
• Communicate the benefits and progress of digital initiatives to stakeholders.
• Leverage data analytics and insights to drive decision-making and measure the impact of digital initiatives.
• Ensure data security and compliance with relevant regulations.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs and verifying completion of schedule jobs and backups.
• Perform regular security monitoring to identify any possible intrusions. Perform daily backup operations, regular file archival and purge as necessary and create, change delete user accounts as per request and authorized.
• Repair and recover from hardware and software failures.
• Provide tier III and other support per request from various constituencies. Investigate and troubleshooting issues.

Project management

• Lead cross-functional teams to execute digital transformation projects on time and within budget.
• Manage the entire project lifecycle, from ideation to implementation and evaluation.
• Coordinate internal resources and third parties/vendors for the flawless execution of multiple projects
• Ensure that all projects are delivered on time, within scope and within budget
• Assist in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility
• Ensure resource availability and allocation
• Develop a detailed project plan to monitor and track progress
• Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques
• Measure performance using appropriate project management tools and techniques
• Report and escalate to management as needed
• Manage the relationship with the client and relevant stakeholders
• Perform risk management to minimize potential risks
• Establish and maintain relationships with third parties/vendors
• Create and maintain comprehensive project documentation
• Meet with clients to take detailed ordering briefs and clarify specific requirements of each project
• Delegate project tasks based on junior staff members’ individual strengths, skill sets, and experience levels
• Track project performance, specifically to analyze the successful completion of short and long-term goals
• Develop comprehensive project plans to be shared with clients as well as other staff members
• Develop spreadsheets, diagrams and process maps to document needs
• Manage organizational change by addressing resistance and ensuring smooth adoption of new technologies and processes.
• Provide training and support to employees to enhance digital literacy.

Maintenance:

• Apply OS patches and upgrades regularly and upgrade administrative tools and utility.
• Upgrade and configure systems software that supports IAS infrastructure or any other application for project or operational needs.
• Perform periodic performance reporting to support capacity planning.
• Maintain data center environmental and monitoring equipment.
• Perform ongoing performance tuning, hardware upgrades and resource optimization as required.
• Configure CPU memory and disk partitions as required.

Education and Experience Required

Education

• Bachelor’s degree in business administration, Information Technology, Computer Science, or a related field.
• Master’s degree (e.g., MBA, MSc in Digital Transformation, or Innovation Management) is preferred.

Certifications:

• Certifications in project management (e.g., PMP, PRINCE2).
• Certifications in digital transformation, innovation, or emerging technologies (e.g., Agile, Scrum, Six Sigma).

Sector Knowledge:

• 5-10 years of experience in digital transformation, innovation management, or a related field.
• Proven track record of leading successful digital transformation projects.
• Experience in managing large-scale technology implementations.
• Familiarity with industry trends and best practices in digital innovation.
• Experience in change management and organizational development.

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Network Specialist Vacancy at Absa Bank

Job Summary

The jobholder will ensure effective design, provision and management of the end-to-end delivery of all infrastructure services i.e. Network (intranet, Extranet, Internet, Internet facing environments,3rd party connectivity via VPN’s, Internet breakouts), Load Balancers, Firewalls Data Centre Mobility, Voice Services, Wireless

Job Description

Key Accountabilities

Networks, Infrastructure and Data Centre Management 60%

• Responsible for ensuring 99.5% uptime of all the platforms being supported
• Ensure Absa Group IT standards and procedures are in place and adhered to.
• Support and manage the network infrastructure
• Management of all aspects of problem definition through resolution, supplier liaison, development of escalation procedures and monitoring adherence to them.
• To carry out system administration, performance tuning and capacity planning, to continually assess the installation to ensure it is appropriate for current and planned developments making recommendations for change.
• Evaluate equipment requirements and proposals for supply, implementation and development of new or existing services and systems.
• Keep updated with the latest trends in IT and IS development.
• Provide complete & expert support to IT Service and Support analysts, into resolution of complex problems, installation, operation and management of servers and clients.
• Act as an escalation point for the business in the absence of the Manager. 
• Install, test and audit hardware and software systems and configure the computers to ensure effective and secure systems.
• Design and develop new network solutions for new initiatives
• Develop plans to ensure effective scheduling of IT Change ensuring the completion of Technology projects within expected time and cost frames.
• Ensure that projects are executed according to projects scope and that project deliverables are met by liaising effectively with Project Managers and the business.
• Ensure SLA’s are followed and met, through the monitoring and reporting of targets, and the undertaking of corrective action where necessary.
• Ensure all current IT systems are operating effectively.
• Ensure that documentation of server configurations, local area networks and any changes to the configuration/network design is carried out.

• Ensure the highest level of system availability and performance is achieved through measurement and proactive initiatives.
• Regular monitoring of all outstanding faults and liaison with the services providers regarding the faults and provide reports on a regular basis on network and bandwidth utilization
• Effectively manage and control the Data Centers

Risk Management – 15%

• Build relationship with country Technology Risk and Compliance team and provide support wherever required.
• Ensure that processes and controls are executed in daily work and understand the reasons for the controls and the consequences for failing to adhere to prescribed processes.
• Test a sample of activities on a weekly basis by reviewing documentation and checking work completed by team members to see if control requirements are being adhered to. Coach the team members on areas for improvement and highlight major failures to the manager of the area
• Provide evidence/supporting documents to auditors or management assurance consultants during formal reviews
• Identify losses due to processing errors or internal fraud in the department. Escalate to the manager and provide all the required information to allow logging of the Risk and Loss events. Participate in the investigations
• Make team members aware of all the changes to policies, processes and procedures that are being planned for the area and ensure that they are able to incorporate the changes on the effective date. Ensure that team members read circulars that are relevant to the area and answer questions they may have.
• Contribute and deliver to the improvement of the risk profile by delivering improved governance, risk management, controls and compliance requirements.
• Devise and implement an effective plan to deliver a satisfactory risk and audit profile for Operations & IT and achieve audit and assurance targets.

Controls – 15%

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.

People Management – 10%

• Responsible for driving own Performance Development, collating relevant documentation, preparing for and arranging reviews.
• By utilizing skills matrix, identify training and development requirements, formulating own plan to be agreed with team leader.
• Responsible for ensuring own plan is completed within agreed timescales.
• Complete all necessary training and obtain accreditation to meet role standards.

Education and experience required

• Undergraduate or higher in Computer Science, information Technology or any other Technology related field.
• IT network planning and operations experience.
• 8 years minimum IT experience
• Experience in digital financial services from either Telco or Financial Institution companies.
• Experience in solutions development lifecycle management using waterfall, agile & hybrid methodologies.

Subject Matter Expert Qualifications

• ITIL Certification.
• Any cloud certification (AWS/Azure/Google).
• Network certification – CCNP or equivalent.
• Firewalls, switching and routing certifications.
• Excellent understanding of Infrastructure.
• Minimum of 4 years’ service management experience

Knowledge and skills: (Maximum of 6)

• Professional networking skills (Solid)
• Cloud expertise (Solid)
• ITIL – Governance Framework (Solid)
• Software Defined WAN SDWAN skills (Solid)
• Understand the IT service delivery within a corporate environment (Advanced)
• Negotiation Skills (Solid)
• Communication Skills (Written and Verbal) (Solid)
• Conceptual thinking, ability to analyze, make decisions and initiate action (Solid)

Competencies: (Maximum of 6 competencies)

• Agile ways of working (Meets all the requirements)
• Business Analysis (Meets all the requirements)
• Creative and innovative thinking (Meets all the requirements)
• Openness to change (Meets some of the requirements and needs further development).

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