Internship | Job Vacancies at Absa Bank

Universal / SME Banker, Nairobi Region (Two-Year Renewable Contract) at Absa Bank Kenya

Job Summary

To provide excellent customer experience, deliver exceptional branch business growth and profitability. To observe compliance & control requirements, keeping high level of bank standards.

Job Description

Key Accountabilities/Deliverables/Outcomes and Approximate Time Split

Business Growth: Time split 60%

• Understand and implement business strategic initiatives for the branch aimed at increasing new business and wallet share from existing customers.
• Have a clear understanding of all Retail and Business Banking products that could satisfy customer needs.
• Manage portfolio risks in line with banks’ portfolio appetite.
• Collaborate in the development and implementation of sales initiatives with other business functions i.e., Direct sales team, Asset Finance, CIB, and Bancassurance to maximize cross-selling and better customer profiling opportunities.
• In conjunction with the branch manager, Industry heads, and products, conduct product reviews and development through constant feedback from the market.
• Continuously conduct market intelligence to identify new markets, customer trends, new government /directives, and changes in policy by regulators.
• Contribute to the development of branch sales strategy.
• Plan and coordinate any marketing approaches for new business and actively develop existing relationships.
• Actively seek to grow own portfolio and cross-sell to ensure delivery of set Targets.
• Appraise and promptly address customer issues /complaints escalating as necessary to ensure timely resolution as per the set standards.
• Ensure quality sales and new to-bank accounts within your portfolio are promptly funded at customer onboarding.
• Continuously monitor own performance against targets agreed on, daily for new and existing clients. Initiate appropriate action plans to address any shortfalls in performance.
• Operationalize campaigns as required with the Branch Manager and the business.
• Always ensure excellent customer experience
• Drive business targets through strict TAT observance and high-level service delivery standards.
• Should not advise an existing customer to open a similar account in their respective Branches with a view of moving funds between the accounts.
• Should not close an existing account in your Branch/domiciled in another Branch with a view to re-opening a similar account.
• Accounts re-streaming should be carried out in line with the Banks policy.
• Together with BM, create ownership of the branch performance targets. Agree on branch execution plans/strategies and ensure they are aligned to the Bank’s overall strategy- Growth, Transformation, and Returns.

Internal Controls & Risk Management: Time split 10%

• Ensure that Absa bank¡¦s policies and procedures are always adhered to when handling different products.
• Ensure adherence to all KYC & AML Processes regarding new and existing business and that proper documentation is in place.
• Ensure compliance with Operations Risk requirements to avoid losses arising from operational lapses.
• Manage costs within your area of operation.
• Effectively carry out branch snap checks as assigned by the assistant branch manager.
• Ensure the new business is properly booked and all income due to the Bank in terms of charges, commissions, and fees are collected as per the current tariff.
• Accurate customer information is captured in the core banking system.

Customer Experience: Time split 20%

• Ensure excellent customer experience is always maintained.
• Ensure set TAT in account onboarding and loan processing is always achieved.
• Appraise and promptly act on customer issues /complaints escalating as necessary to ensure timely resolution.
• Ensure set TAT in response to customer queries by phone, email, or letters is strictly adhered to.
• Ensure customer data is always up to date.
• Ensure branch NPS scores are maintained as per the set standards.
• In conjunction with the Branch Manager, co-ordinate branch initiatives aimed at gathering feedback from customers on service standards and advise leadership for improvements.
• Monitor service to ensure customers are served within acceptable waiting time having a work plan for both peak and off-peak periods.

Capacity Building & People Management: Time split 10%

• In conjunction with the Branch Manager, Assistant Branch Manager, and other branch colleagues create a conducive work environment, teamwork, and effective succession opportunities to ensure maximum productivity.
• Ensure the assigned e-learning and internal training activities for self and direct reports are undertaken within set timelines.
• Determine and manage Training Needs Analysis and own succession planning.
• Manage your own leave by working closely with your Line Manager

Role/person specification

Qualification

•   Business related degree

Preferred Experience

• Familiarity with various banking products and services, such as checking accounts, savings accounts, loans, and credit cards.
• A solid track record of achieving sales targets, & the ability to drive sales and deliver excellent sales targets set by the bank.

Knowledge and Skills

• High attention to detail & high sense of urgency.
• The need to be flexible and adaptable in order to meet the challenging demands of the job.
• Ability to work under pressure to very tight timescales whilst producing an output of the highest quality.
• Ability to deal with and relate well with staff of all levels.
• High focus on internal customer service excellence.

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Area Sales Manager Kisii at Absa Bank Kenya

Job Summary

PTo build and develop a high-performing team through embedding performance development and coaching. Ensure that the team member receives coaching and feedback in order to develop and achieve their maximum potential, meet and exceed sales targets.

Job Description

SUPERVISION OF LEAD GENERATORS TIME SPLIT 40%

• Act as enabler to the Lead Generators under supervision by providing them with the tools and information to optimize sales
• Through delegation to the Lead Generators, achieve set annual sales targets. Monitor the performance of the Lead Generators on a daily, weekly, quarterly and annual basis and provide coaching and feedback on how to improve performance
• Agree individual targets with the team members for products, assets, liabilities and campaigns.
• Manage daily attendance levels within the team in compliance with the relevant HR policies, including the management and approval of leave within the team.
• On a daily basis, monitor the movement of the Lead Generators to ensure that planned meetings or activities are being carried out in the field
• Motivate staff and ensure they are recognized through the Absa Bank PLC recognition schemes
•  Identify training needs of the team and arrange for these needs to be met through on-the-job coaching and formal training
• Communicate a summary of the training needs to the Regional Sales Managers at least annually. Ensure that the planned learning interventions take place particularly for compulsory training
• Sit for Lead Generator interviews based on shortlist provided by Regional Sales Managers, HR and Resource Coordinator.
• Induct new Lead Generators and ensure that they participate in formal induction as well as the compulsory compliance training courses
• Sit for disciplinary hearings for misconduct or incapacity charges together with HR
• Ensure that Lead Generators understand the compensation plans in place

SUPERVISION OF SALES ACTIVITIES TIME SPLIT 30 %

•  Supervise product promotion campaign aspects by distributing material to Lead Generators. Cascade key messages, including training for products to staff members, including training on new application forms
• Monitor sales performance on a daily, weekly and monthly basis and provide results to the Regional Sales Managers

BUSINESS EXPANSION TIME SPLIT 10 %

•  Work with Regional Sales Managers to unlock sales in companies through sales activations and financial trainings
• Work with the sales teams and Regional Sales Managers to bring leads on new company sign ups

OPERATIONAL RIGOUR, COMPLIANCE AND CONTROLS TIME SPLIT 10 %

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards.
• Understand and manage risks and risk events (incidents) relevant to the role.”
• Ensure accuracy of each new account application, loan document, Barclaycard application and all other customer documents.
• Lead Generators are held personally accountable for accuracy and quality of these and supporting documents that they complete and submit.
•  Achieve operational rigour excellence in all aspects of procedures and processes personally undertaken to ensure green audit.
• Comply with general Absa operational risk & rigour requirements e.g. Health & Safety standards and security of premises, KYC and anti-money laundering regulations.
• Effective leave management of LGs in the team to manage branch costs
• Effective management of reporting of LGs and prompt notification of any unexplained absences
• Effective exit management
• Effective management of performance records and use of LG Management tools to monitor performance and sales activities

CONTRIBUTE TO THE DEVELOPMENT OF THE TEAM TIME SPLIT 5%

• Share knowledge and experience with other Sales Managers in the team.
• Provider cover for other Sales Managers in case of excessive workload or absence.
• Share knowledge and experience and best practice with team members, Lead Generators and the broader business Deputize for the Regional Sales Manager when required.

PERSONAL DEVELOPMENT TIME SPLIT 5%

• Agree annual performance objectives with the Regional Sales Manager, including specific sales targets.
• Pursue continued improvement in personal development by participating in development programs and training. Role/person specification Preferred Qualification Education and experience required
• First degree or diploma or relevant experience in a front-line banking sales/marketing/ser

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Assistant Relationship Manager – Commercial at Absa Bank

Job Summary

The primary objective is to support in the maximization of sustainable economic profit derived from a portfolio of Commercial clients on both individual portfolio and aggregate team basis via Customer Service, effective business development and risk management, including controls and governance.

A key point of contact for customers dealing with a range of requests including any calls in Relationship Managers’ / Industry Head’s absence.

Assist Relationship Manager with operational issues, customer relationship development, and risk management for the portfolio.

Job Description

Key accountabilities / Deliverables / Outcomes:

Customer: Placing the client at the centre of our business and in every activity we undertake (50%)

• Act as principal point of contact in the Relationship Managers’ absence.
• Develop and maintain contacts with key individuals in Customers’ organization.
• Co-ordinate introduction to and from other areas of Absa Group where appropriate and monitor outcomes.
• Assist in development of and revision of Customer Relationship Plans and track the same with the Relationship Manager for quarterly updates.
• Monitor level of Customer service and satisfaction based on Business Banking Service standards to consistently achieve / exceed Net Promoter Score target.
• Develop and maintain links with local business community and support the Relationship Manager in same activity.
• Participate in business development presentations where appropriate.
• Conduct research to identify potential new to bank target customers, establish contact, follow up on leads and arrange meetings for business development.
• Develop and maintain contacts with specialists in other sectors and areas of the Bank / Group and leverage on ecosystem opportunities.
• Monitor leads and update lead tracking systems.
• Support set up of products from other areas of the Absa Group.
• Attend Business Banking team meetings and contribute fully to enhance continuous improvements in customer service and portfolio growth.
• Update and maintain proper client information on applicable internal systems, for efficient customer service.
• Drive customer digitization (80%+ on digital / alternate channels) and utilization.
• Dedicated relationship role for delegated clients as agreed from time to time (typically the “smaller” accounts, about 20% of the portfolio, which are not part of a large group) in consultation with the Relationship / Line Manager.

Self-Development & Others (5%)

• Identify own strengths and weaknesses in skills and attributes, review self-development plans and ensure training and development are completed.
• Being receptive to feedback and constantly striving to develop new skills and knowledge (genuine can-do attitude, switched on and quick to learn).
• Work to enhance the capacity of the organization by getting the best out of people and make the bank a great place to work (360 degrees feedback).

Quality, Controls & Governance (45%)

• Keep knowledge up to date for products from other areas of the Absa Group.
• Conduct full customer due diligence on customers during on boarding and on a regular basis as per the requirements of the business and compliance teams.
• Act as a liaison for risk management information purposes with customers, accountants, solicitors, and other relevant people.
• Collate customer produced financial information and co-ordinate input on the relevant credit systems by the corporate credit team.
• Support consistent achievement of timely review of facilities for Borrowing clients (issue review notification at least 90 days to expiry / renewal dates and obtain required information and documents at least 60 days to target date and enable the Credit Analyst and Relationship Manager obtain timely approvals).
• Assist with creation of Credit Applications on CCRS.
• Support the review of facility letters and co-ordinate execution of related documentation and drawdown of facilities.
• Provide technical input and undertake research for the Relationship Manager in connection with proposed security and liaise with the relevant stakeholders to arrange timely preparation and execution of security documentation.
• Attend joint credit and relationship team meetings and contribute fully including suggestions on ways to improve governance and controls on the portfolio.
• Help to minimize Operational Risk in delivery of Business Banking Products and Services by adhering to the internal procedures and guidelines.
• Ensure that all activities and duties are conducted in full compliance with regulatory requirements, Enterprise Risk Management Framework and internal Absa Policies and Policy Standards.
• Control and quality of the portfolio using available triggers (securities maintenance items, review of refer list, and other risk reports).
• Understand and manage risks and risk events (incidents) relevant to the role.

Role/person specification

Qualification:

• A relevant undergraduate degree from a recognized university.
• Additional professional / advanced qualifications are an added advantage.

Experience

• Understanding of Banking products and related solutions.
• Sales and service experience.

Knowledge and Skills / Required Performance Imperatives:

• Advanced knowledge of Banking / financial services.
• Being creative and flexible in overcoming Customers problems and complaints.
• Owning problems / challenges and taking responsibility for solving them.
• Being proactive in selling the Bank’s products and related solutions.
• Consistency in delivering against expectations and on time.
• Focusing on tasks that genuinely add value to the Bank and customers.
• Working with a strong sense of quality and efficiency.
• Taking the initiative and making suggestions to improve performance.

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Specialist Trader at Absa Bank

Job Summary

To execute clients, and agency trades efficiently and compliantly through the Nairobi Securities Exchange (NSE) Automated Trading System (ATS) in accordance with the NSE Equity Trading Rules (as amended July 2025) and the Capital Markets Authority framework.

The role supports revenue growth, market share gains, product diversification, and market development by leveraging Absa Securities Limited and the broader Absa CIB franchise to deliver integrated multi‑asset trading, sales trading, and capital markets solutions across equities, fixed income, ETFs, REITs, and related instruments.

Job Description

Key Accountabilities / Deliverables / Outcomes

Revenue Growth & Market Share:

• Contribute directly to revenue growth by achieving competitive execution outcomes, increasing trading volumes, improving liquidity access, and supporting market share gains across NSE‑traded asset classes.

Trading & Execution Excellence:

• Execute trades accurately through the NSE systems in compliance with NSE Trading Rules, ensuring best price, timing, order priority, and execution quality across all trading sessions.

NSE Trading Systems Proficiency:

• Demonstrate operational knowledge of the NSE Trading Systems including order qualifiers, matching logic, price limits, and execution priority.

Product Diversification & Sales Trading Capability:

• Support the build‑out of sales trading capabilities and diversified product execution by leveraging the Absa CIB franchise.

Market Development & Cross‑Asset Collaboration:

• Collaborate with IBD teams to solution clients across multiple asset classes and provide execution support for primary to secondary market transitions.

Market Structure, Rules & Surveillance:

• Maintain strong working knowledge of NSE market structure and ensure compliance with NSE and CMA requirements.

Risk Management & Controls:

• Operate within approved trading mandates, limits, and operational controls.

Stakeholder Engagement:

• Work collaboratively with settlement, custody, sales, risk, compliance, and operations teams.

Preferred Qualification

• University Degree in Finance, Economics, Business, or a related discipline.

Preferred Experience

• 5–8 years’ experience in securities trading, brokerage operations, sales trading, or capital markets.

Knowledge and Skills

• Nairobi Securities Exchange (NSE) Market Structure and Systems
• NSE Equity Trading Rules
• Automated Trading Systems and Order Management
• Sales trading and multi‑asset execution
• Trading rules, surveillance, and market conduct standards
• Capital Markets Authority (CMA) regulatory framework

Technical Competencies

• NSE Trading Systems
• Order Management & Matching
• Market Structure Knowledge
• Sales Trading Capability
• Trading Rules & Surveillance

Mandatory Certification

NSE Automated Trading System (ATS) Certification

Application Deadline – 10th April 2026

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Assistant Marketing Manager at Absa Bank Kenya

Job Description

Role Purpose

To Implement the Marketing strategy for Absa’s Enterprise Banking segment, driving growth in customer acquisition, engagement, and product uptake across Corporate and Investment Banking (CIB), Global Markets, Absa Securities Limited and Custody Business. The role translates customer insights into compelling, data-driven marketing initiatives aligned with Absa’s brand purpose and business goals.

Key Responsibilities

• This role is responsible for implementing, and executing marketing and communications strategies, plans and programs for the Enterprise Segment, to meet the brand and business objectives.
• Drive integrated go-to-market campaigns for new products, digital innovations, and business solutions. Partner with product, digital, and frontline teams to ensure cross-functional alignment and deliver on commercial key performance indicators
• Collaborate with key marketing agencies (creative, media, experiential etc.) and ensure optimal output in line with the agreed Service Level Agreements. 
• Work with media, digital, events, and sponsorship teams to drive execution across touchpoints, Customer events, ATL, BTL, and digital.
• They will provide relevant marketing insight and input in cross-functional business project teams.

Key Accountabilities

• Drive growth and consideration for Corporate & Investment Banking, and Business Banking propositions to grow the customer base.
• Drive primacy in CIB & BB through experiential customer engagement
• Leverage emerging insights to improve customer experience across all touchpoints and GTM executions to drive consideration.
• Leverage partnerships with different internal stakeholders to deliver efficiency & effective marketing execution.

Key Skills & Experience Required

• Marketing Strategy Implementation & Execution
• Digital Marketing & Campaign Management

• Experiential Marketing and Customer Events management
• Excellent Stakeholder Engagement (internal & external)
• Strong Project Management & Agency Coordination
• Customer-Centric Mindset backed by data and insight
• Budget and Performance Management

Qualifications

• Bachelor’s degree in marketing, Business, or a related field (a professional certificate in a Marketing or Communications specialty is an added advantage).
• Minimum of 3–5 years of experience in marketing, with at least 3 in a financial services institution.
• Proven experience in delivery of marketing projects
• Familiarity with digital marketing tools.

Desirable Attributes

• Ability to think creatively and innovatively with a bias for action
• Customer Obsession
• Highly collaborative and emotionally intelligent
• Comfortable in fast-paced, multi-stakeholder environments

Absa Bank Kenya is an equal opportunity, affirmative action employer. Preference will be given to suitable candidates from designated groups whose appointments will contribute towards the achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Application Deadline – 10th April 2026

Education

Further Education and Training Certificate (FETC): Marketing (Required)

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Assistant Relationship Manager – SME, Coast Region at Absa Bank Limited

Job Summary

To manage and sustain a relationship with Business Banking customers, building long-term relationships founded on efficient and reliable support for their business. This is achieved particularly through quick risk decisions and managing consistency and quality of operational service.

The primary objective is to maximize sustainable risk-adjusted / EP portfolio contribution.

Job Description

Key accountabilities/Deliverables/Outcomes.

Sales and Service: – 45%

• Conduct annual review of customers’ borrowing facilities (and interim review if customer circumstances [risk profile] dictate).
• Consult customer owners/managers on financial/credit issues and general business practice/ideas.
• Determine the key messages, e.g. agreed service standards, negotiated pricing, team relationship contact points (including introductions to new personnel) and new product changes. Calculating the most appropriate means of communicating with customers.
• Deal with, and find resolutions for, customer complaints.
• Determine the products that are most effective in meeting customers’ needs and be able to sell them at short notice, both reactively and proactively.
• Monitor and ensure adherence to risk service standards.

Controls -15%

• Maintain knowledge of all bank products, credit standards, services and trends and provide efficient customer services.
• Coordinate with senior officers in business plan development, prepare credit packages and perform credit analysis and provide update for call lists.
• Ensure Audit issues are closed within the quarter of identification, or within the agreed time frames, whichever is shorter.
• Nil operational losses
• 100% active customer digitization
• 100% adherence to SME impairment within budget

Business Management: – 30%

• Monitor and control the quality of the portfolio using “Condition of Sanction” triggers where possible and in accordance with RM guidelines and Bank policy.
• Manage “Early Warning List” customers to reduce risk, following H.O. and Regional guidance provided.
• Adhere to procedures and guidelines within the BB RMCD.

Staff Management: – 10%

• Day-to-day support to Enterprise Bankers and branch staff in provision of consistent service quality and risk. 
• Manage own leave plan.
• Offer support as per business request.

Risk & Control Objective

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Bank Kenya Plc Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.

Role/person specification

Qualification

• Business degree

Preferred Experience

• 3 years’ experience in Business Banking related field

Knowledge and Skills

Knowledge of the bank’s products, services and policies required to undertake the role:

• The jobholder will be required to have detailed knowledge of the core set of Business Banking products.
• For Complex products, good knowledge will be required sufficient to: –
• Recognize the changing needs of the customer.
• Identify products/service that best satisfy customer need.
• Introducing the product/service.
• Co-ordinate the introduction of the relevant Group product specialist.
• Deal with customers directly as required.
• A good knowledge of the products & services available in the Personal Sector is also required to satisfy the individual financial needs of business owners/key individuals.
• The jobholder will require a broad understanding of policies and strategies across the Group as they relate to the demands of the customer base.

Mandatory

     Must have good knowledge on: –

• Enterprise Banking,
• Customer Relations management
• Team management

Training likely to assist effectiveness in the role, and which may have been completed prior to undertaking this role:

• Risk assessment and management
• Presentation, influencing and negotiating
• Communication

Additional details of exceptional aspects of the demands of the role:

• Required to form relationships with customers, therefore minimum tenure will be 2 years.
• The jobholder will need to be able to communicate in such as way as to ensure their ongoing     credibility when dealing with financial controllers of companies, in addition to owner-managers.
• The jobholder’s portfolio will consist of a full range of Business Banking customers, including the more challenging customers, who will often be subject to competitive approaches from other banks.
• Business development activity will be similarly demanding.

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Relationship Manager – SME, Nairobi Region at Absa Bank Kenya

Job Summary

To manage and sustain a relationship with Business Banking customers, building long-term relationships founded on efficient and reliable support for their business. This is achieved particularly through quick risk decisions and managing consistency and quality of operational service.

The primary objective is to maximize sustainable risk-adjusted / EP portfolio contribution.

The jobholder will additionally be responsible for business development both with new customers and with his/her existing portfolio.

Job Description

Key accountabilities/Deliverables/Outcomes

Sales and Service: – 70%

• Conduct annual review of customers’ borrowing facilities (and interim review if customer circumstances [risk profile] dictate).
• Consult customer owners/managers on financial/credit issues and general business practice/ideas.
• Determine the key messages, e.g., agreed service standards, negotiated pricing, relationship team contact points (including introductions to new personnel) and new product changes. Calculating the most appropriate means of communicating with customers.
• Deal with, and find resolutions for, customer complaints.
• Determine the products that are most effective in meeting customers’ needs and be able to sell them at short notice, both reactively and proactively.
• Plan and co-ordinate any marketing approaches for new business and actively develop existing relationships. Co-ordinate approaches to the portfolio by businesses across the Group.
• Monitor and ensure adherence to risk service standards.

Business Management: – 25%

• Research, create and follow up on a target list for potential new business.
• Identify priority customers using the Customer Prioritization Guidelines to assess their present and potential contribution.
• Gather all the required information that is needed to prepare and assess credit applications.  Role holder will be expected to input certain key information such as judgmental information (They will work closely with SME Credit)
• Monitor and control the quality of the portfolio using “Condition of Sanction” triggers where possible and in accordance with RM guidelines and Bank policy.
• Manage “Early Warning List” customers to reduce risk, following H.O. and Regional guidance provided.
• Adhere to procedures and guidelines within the BB RMCD.

Staff Management: – 5%

• Day-to-day support to Enterprise Bankers and branch staff in provision of consistent service quality and risk. 
• Manage own leave plan.
• Offer support as per business request.

Risk & Control Objective Time split 100%

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Bank Kenya Plc Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.

Role/person specification

Preferred Qualification

• Business Degree

Preferred Experience

• 3 years’ experience in Business related field

Knowledge and Skills

• Knowledge of the bank’s products, services and policies required to undertake the role:
• The jobholder will be required to have detailed knowledge of the core set of Business Banking products.
• For Complex products, good knowledge will be required sufficient to: –
• Recognize the changing needs of the customer.
• Identify products/service that best satisfy customer need.
• Introducing the product/service.
• Co-ordinate the introduction of the relevant Group product specialist.
• Deal with customers directly as required.
• A good knowledge of the products & services available in the Personal Sector is also required to satisfy the individual financial needs of business owners/key individuals.
• The jobholder will require a broad understanding of policies and strategies across the Group as they relate to the demands of the customer base.

Must have good knowledge on: –

• Enterprise Banking,
• Customer relationship management
• Team management

Application deadline: April 10, 2026.

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Digital Product Management and IT Engineering Intern – First Assurance Kenya at Absa Bank

Job Summary

To support growing digital transformation, product delivery demands, system support, general IT operations, and project implementation.

Job Description

• Business process documentation and mapping (As-Is / To-Be workflows) for digital transformation and related automation initiatives
• Stakeholder research, persona development, and customer journey mapping to support human-centred design practices
• Backlog management support – maintaining sprint documentation, status reports, and deliverable tracking across active product workstreams
• Preparation of presentation decks, reports, and artefacts for steering committees and stakeholder review sessions
• Market and internal research to inform product decisions and benchmark against industry best practice
• Support in change management activities, adoption tracking, and post-go-live feedback coordination
• Coordination and follow-through on action items arising from project meetings and stakeholder engagements

Education & Qualification Required:

• The ideal candidates must have a bachelor’s degree or equivalent qualification with at least a Second-class upper honour; and must have completed their qualification within the last one year or is scheduled to complete on or before April 2026.
• Qualification in the following disciplines: Computer Science, Software Engineering & Cloud Computing/related disciplines.
• Candidates with certifications in Agile, Artificial Intelligence, Software Development are similarly required.
• Should be 25 years and below.

Education

Primary & Secondary Schooling (K-12)

• Further Education and Training Certificate (FETC): Human and Social Studies (Required)

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Finance Business Partner – CIB at Absa Bank Kenya

Job Summary

Role will be focused on financial planning and analysis (FP&A) and reporting of management information within central CIB Financial Decision Support (FDS). This central team provides continuous decision support for Exco and senior management within CIB. The role performs financial planning, analysis and reporting in an accurate, complete and timely way; and continuously seeks to improve operations by scaling automated financial processes to doing deep dive and trend analyses to crafting financial solutions aligned to all appropriate business financial health and growth objectives. The role equips finance and business leadership with sound financial information to support decision making at all levels. The role enables the business in achieving the operational objectives of the business by building an agile finance enablement to transform, to bring stewardship, financial integrity & insights to the current state of the business & its future possibilities to deliver on the new operating model and to achieve the business objectives. This role co-creates Finance capabilities required to lead to exponential growth and business effectiveness.

Job Description

Key Role Responsibilities

• Serve as a subject matter expert on financial data integrity, accounting processes, reconciliations’, analysis and reporting for end-to-end Financial Planning and Management in the business area.
• Develop and sustain knowledge and experience on the end to end processes, including relevant systems within scope of work.
• Responsible for continuous operational excellence and real-time responsiveness of finance to enable business to achieve growth and profitability objectives.
• Prepare for all cycles in advance and ensure adequate engagement with the relevant finance and business teams.
• Focus on information-driven performance improvement and formulate data into easy access standardised views.
• Ensure that stakeholders are  appraised of key financial issues that need to be raised with executive leadership to enable integrity and timely management the BU.
• Identify and innovate operating practices to optimize the function. Embrace digital solutions and ddopt what’s ‘best for absa’ approach in finance practices.
• Have a holistic eco-system view of business, that is, geography, customer, channel and product in developing information views of business.
• Book of work contribution: Build innovative finance business case financial information, insights and benefits tracking’s’ solutions to continuously inform management decisions.
• Transform and evolve Finance planning, tracking and control processes.
• Know BU financial ambitions and balance sheet aspirations of CIB in performance reporting.
• Contribute to the effectiveness of the core finance processes for CIB Finance (annual planning, forecasting, and reporting).
• Understand and integrate Treasury, Risk, and Finance data from a BU perspective, where appropriate.
• Maintain stewardship and excellence which drives performance and sustainable growth through preservation of financial integrity.
• Be an active force for good in society through business execution.
• Contribute to BCM & cybersecurity processes relevant to the BU and finance execution.
• Build trust in the finance function through the creation of a single source of financial information which is corroborated by related management information sources and alignment to the agreed accounting principles, methodologies, and underlying data are correctly applied.
• Generate innovative easy to comprehend progress reports for leaders on their strategic agenda, short-term and long-term plans and investments, operational success metrics, efficiencies, risks and mitigations.
• Interact with the stakeholders to agree minimum quality standards, as well as an agreed method of communicating and resolving any identified quality deficiencies in the reporting process.
• Own the process of delivery of high-quality information for regular and ad-hoc enhanced reporting to agreed requirements, timelines, and standards.
• Act in line with the correct governance and control frameworks across the Finance team, as well as for proactively addressing any deficiencies and exceptions.
• Develop and implement control procedures as deficiencies or exceptions are identified which support the production of error-free reports. Assess and drive improvement of business accounting practices and policies.
• Take a commercial view on business and provide contextual insights into performance reports.
• Generate finance narratives and insights driving business; and build pioneering new propositions.
• Ensure appropriate, quality and timeous delivery of accurate financial and non-financial management information to support business objectives and expectations, including appropriate financial and non-financial metrics, valid and insightful comments and packaging the information in a relevant and appropriate manner.
• Deliver reporting reflecting deep commercial, holistic understanding, coherency, clarity, and contextualisation. Tell the story with passion and conviction.
• Provide thought-leadership, insight, influence and challenge on evolving stakeholder information requirements and reporting processes to deliver analytics.
• Align to processes around month-end, year-end and planning cycles across the CIB finance community and BU based on the requirements from Group. Prepare for all cycles in advance and ensure adequate engagement with the relevant finance and BU teams.
• Manage the production of regular, high quality, standardised financial and non-financial reporting and analytics to Business and Finance; and focus on effective collaborative stakeholder hand-offs in the production
• Network with finance colleagues across GFD and create awareness of challenges, opportunities and issues and encourage collaboration
• Focus on Finance skills evolution and remaining relevant.

Qualification

• Bachelor’s degree and CPA (K)
• Knowledge and skills: Proficiency with Excel and PowerPoint essential, Compass system and Power BI experience is advantageous.
• Experience in executing finance processes (e.g. Reporting, Planning, Analysis etc).
• Experience in innovative commercial environments
• Knowledge of Absa accounting policies and procedures.
• Good understanding of business strategic objectives.
• Good understanding of business processes and activities and the underlying cost driver
• Financial Modelling
• Banking experience
• Good communication skills, particularly the ability to summarize large amounts of data and present in a concise and readily understood format.

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Intern (S): Business at Absa Bank

Intern (S): Business

Absa Bank is inviting applications for the position of Intern (S): Business based in Nairobi. This opportunity is ideal for candidates seeking to gain practical experience within a professional banking environment.

• Location: Westlands Office Park (Baobab House GF & 1st Floor), Nairobi, Kenya
• Application Deadline: 30th March 2026
• Job Requisition ID: R-15985234

About Absa

With over 100 years of history, Absa is a leading African bank with strong regional and international expertise. The organisation is committed to empowering Africa’s future through innovation, growth, and talent development.

Job Summary

The internship programme is designed to support both individual and organisational development through structured learning, practical exposure, and guided workplace experience.

Key Responsibilities

• Participate in workplace experiences aligned with agreed development objectives
• Attend and engage in training and development programmes
• Provide support to customers and team members as required
• Perform administrative duties including tracking and reporting
• Undertake additional responsibilities as assigned to support team performance

Requirements

• Higher Diploma in Business, Commerce, or Management Studies (Required)

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Business Development Officer -Bancassurance at Absa Bank Limited

Job Summary

To drive and deliver exceptional Retail and Business Banking performance, through powerful branch leadership, team development, excellent customer experience, and achievement of Operational & Controls rigor excellence in branches.

Provide powerful leadership in the branch to deliver exceptional branch business growth and profitability.

Drive implementation of business and service strategies, deliver Retail and Business Banking performance and growth targets in the branch.

Maintain a high level of bank standards and management controls to achieve operational & control rigor excellence, through strict adherence to operations and compliance policies and guidelines.

Establish a high-performance culture amongst the branch team.

Job Description

Key Accountabilities (Duties & Responsibilities) and approximate time split.

Business Growth: Time Split 60%

• Implement business strategic initiatives and create ownership of the branch performance targets. Agree on branch execution plans/strategies and ensure they are aligned to the Banks overall strategy- Growth, Transformation, and Returns.
• Diligently monitor branch business performance and make adjustments to the execution strategies accordingly.
• Manage branch portfolio risks in line with the bank’s portfolio appetite.
• In conjunction with the regional manager and products development, conduct product review and product development through constant feedback from the market.
• Collaborate and coordinate the development and implementation of sales initiatives with other business functions such as CIB, Asset Finance, Bancassurance, and Lead generation team to maximize cross-selling opportunities.
• Conduct market intelligence to identify new market opportunities, customer trends, existing geographical strength, emerging government directives, and changes in policy by regulators.
• Manage borrowing and non-borrowing accounts in the branch to enhance customer loyalty and retention.
• Harness existing staff potential and create new competencies in order to achieve competitive advantage.
• Lead the branch team to achieve its customer retention objectives, Transaction migrations from the counter to alternate channels, balance sheet growth goals, and acquisitions. Support will include Achieving branch sales targets as well as participating in and leading sales activations
• Establish firm relationships with the Top 200 clients and business influencers in the local area.
• Provide regular feedback to staff (individual/corporate) on performance (Sales, NPS, etc.).
• Provide clear direction and guidance to branch staff on business objectives, translating and prioritizing them into business performance measures at the branch level.
• Ensure proper controls, processes & procedures are adhered to at all times as per the laid down Absa bank policies.
• At all times, ensure the branch is opened and closed as per the approved regulatory timelines. Operations staff are ready and equipped to serve customers. This includes opening and closing branch batches on the core banking system.
• The branch must maintain the look and feel as per Absa bank standards.
• Ensure that Absa Bank’s policies are adhered to at all times when handling different products and solutions. Ensure adherence to all KYC & AML processes with regards to New to Bank business and acceptable TAT/Accuracy is observed at all times.
• Ensure all relevant system reports are printed, appropriately reviewed, signed off on a timely basis, and filed as per Absa Records Management policy.
• Ensure you and your team remain alert to the risk of financial crime and assist in the Banks efforts in combating it by adhering to the key principles in relation to: positively identifying your customers, knowing your customer, reporting suspicions, obtaining correct supporting documents in regard to LCT/OTT/FX Trades, safeguarding records and not disclosing suspicions to customers.
• In conjunction with the Branch Operation Lead – BOL, you are responsible for strict cost management in the branch by reviewing all service provider quotations before the work can proceed. In addition, BOL must conduct regular reviews of the following cost elements:
• Branch expenditure.
• Equipment maintenance.
• Overtime approvals.
• Stationery consumption, telephones, electricity, water, travel, etc.
• Staff costs
• Sundry losses
• Ensure compliance with operational, Security, controls and process risks requirements to avoid losses and prevent fraud arising from operational lapses, and to protect Bank and customer assets.
• Ensure that the branch achieves a minimum satisfactory audit rating through continuous assessment and prompt closure of all audit exceptions sighted.
• Ensure that relevant approvals for all transactions are sorted at all times as guided in the laid down policies.

Internal Controls, Governance, Processes & Procedures; Time Split 15%

• Ensure proper controls, processes & procedures are adhered to at all times as per the laid down Absa bank policies through the BOL.
• At all times, through the BOL, ensure the branch is compliant with all regulatory requirements i.e. opened and closed within the approved regulatory timelines, all approved licenses are in place and up to date, etc.
• Ensure that Absa Bank’s policies are adhered to at all times when handling different products and solutions. Ensure adherence to all KYC & AML processes with regards to New to Bank business and acceptable TAT/Accuracy is observed at all times.
• Ensure all relevant system reports are printed, appropriately reviewed, signed off on a timely basis, and filed as per Absa Records Management policy.
• Ensure you and your team remain alert to the risk of financial crime and assist in the Banks efforts in combating it by adhering to the key principles in relation to: positively identifying your customers, knowing your customer, reporting suspicions, obtaining correct supporting documents in regard to LCT/OTT/FX Trades, safeguarding records and not disclosing suspicions to customers.
• Responsible for strict cost management in the branch by reviewing all service provider quotations before the work can proceed. In addition, BOL must conduct regular reviews of the following cost elements:
• Branch expenditure.
• Equipment maintenance.
• Overtime approvals.
• Stationery consumption, telephones, electricity, water, travel, etc.
• Staff costs
• Sundry losses
• Ensure compliance with operational, Security, controls and process risks requirements to avoid losses and prevent fraud arising from operational lapses, and to protect Bank and customer assets.
• Ensure that the branch achieves a minimum satisfactory audit rating through continuous assessment and prompt closure of all audit exceptions sighted.
• Ensure that relevant approvals for all transactions are sorted at all times as guided in the laid down policies.
• Ensure all fees and commissions due to the bank are collected.
• Drive quality sales through actioning of unfunded accounts, uncollected credit cards, and delinquency.
• Ensure Data privacy policies are adhered to at the branch at all times.

Customer Experience: Time split 15%

• The branch must maintain the look and feel as per Absa bank standards.
• Ensure excellent customer experience is maintained at all times.
• Ensure set TAT is achieved at all times.
• Appraise and promptly act on customer issues /complaints escalating as necessary to ensure timely resolution.
• Ensure set TAT in response to customer queries by phone, email, or by letters is strictly adhered to.
• Ensure customer data is up to date.
• Ensure branch NPS scores are maintained as per the set standards.
• Co-ordinate branch initiatives aimed at gathering feedback from customers on service standards and advise leadership for improvements.
• Provide leadership around customer experience at the branch.
• Monitor the counter service to ensure customers are served within acceptable waiting time.

Capacity Building & People Management; Time split 10%

• Build and develop a high performing and motivated staff team in the branch by creating a conducive work environment, teamwork, regular duty rotations, and effective succession opportunities to ensure maximum productivity.
• Help in resource planning, setting performance objectives and measures of success for direct reports, and providing regular feedback on performance.
• Provide leadership by constantly offering training and guidance on the colleague’s expectations. Adequate coaching and mentoring of branch staff.
• Effectively manage, mobilize, and coordinate branch resources (Staff, equipment, safe environment, etc.) to achieve common goals.
• Ensure the assigned e-learning and internal training activities for self and direct reports are undertaken within set timelines.
• Determine and manage Training Needs Analysis and Succession plans for direct reports and ensure they do the same for all their staff.
• Manage performance/disciplinary issues/grievances for branch staff.
• Management of leave/sickness

Role/person specification

Qualification

A university degree in a relevant discipline, post graduate qualifications will be an added advantage.

Preferred Experience

• At least 5 years of Banking / Financial Services experience out of which at least 3 years in branch management with a good track record of performance.
• Prior experience in the banking industry; including experience in supervisory or managerial positions.

Knowledge and Skills

• Strong leadership, managerial, and interpersonal skills necessary to effectively lead and motivate teams, collaborate with stakeholders, and drive change within the branch.
• Strong leadership and Managerial Skills.
• Demonstrate effective communication skills, problem-solving abilities, and the capacity to motivate and develop staff.
• A solid understanding of financial products and services offered by the bank.
• knowledgeable about lending procedures, investment options, regulatory compliance, risk management, and customer relationship management.
• A solid track record of achieving sales targets, & the ability to drive sales and deliver excellent sales targets set by the bank.
• A good understanding of banking regulations, compliance requirements, and risk management practices to ensure that the branch operates within legal and ethical boundaries.
• Up-to-date knowledge of competitor and market activity in the local area
• Detailed working knowledge of operational and credit risk policies and procedures for both Retail and Business Banking segments.

Ideal Job Competencies

Technical Competencies

• Technology Skills – Knowledge of computerized banking applications and spreadsheets
• Conceptual and analytical skills – Ability to quickly grasp and understand systems and keen to details.
• Risk management – Ability to anticipate and mitigate risk by implementing appropriate risk management policies for the bank.
• Compliance and Regulatory Framework – Top incision understanding of the regulatory issues, reporting, and operational requirements as provided by CBK, KBA, KRA, etc.
• Basic Credit Skills – Good knowledge of personal and business credit underwriting and portfolio management.
• Audit standards & Legislation – Good knowledge of International Accounting, and Audit Standards, and Legislation
• Knowledge of Banking and Business Operations – Knowledge of all the Banks’ operations and processes and excellent knowledge of bank policies and procedures to consistently achieve the required compliance standard.

Behavioral Competencies

• Results and achievements oriented- Strives to achieve results, enjoys measuring others, being measured, and being judged on performance standards and those of others he/she leads to optimize employee productivity. Ability to effectively plan and monitor the branch performance using defined systems and processes.
• Leadership and Management Skills – Ability to identify, nurture and grow talent for self and others. Capability to mentor and manage changes. Self-empowerment to enable the development of open communication. Teamwork and trust are needed to support performance and a customer service-oriented culture.
• Communication & Interpersonal Skills – Well-developed oral and report-writing skills, ability to work with, coach, and mentor staff.
• Negotiation & Selling Skills – Must be a good negotiator, particularly in changing behavior and work practices but always win/win. Negotiate with customers on product offerings to grow customer numbers/value and product uptake.
• Human Resource Management Skills – Leadership skills, team building, and ability to train, develop, lead, and build motivated teams.
• Personal Ethics – Must be honest, fair, just but firm with self, and of high integrity.
• Relationship Management – Managing colleague and client relationships so as to ensure excellent customer experience leading to value add to the customer and increase in the Banks share of wallet.
• Conscious of banks’ reputation – Protect and enhance the banks’ reputation.

Work Cycle and Impact:

• In charge of branch strategic initiatives
• Branch leave management.
• Review and testing of offsite bank keys.
• Management of E-Learning for self and other branch staff.
• Ensure that Snap checks are undertaken strictly as per the laid down bank procedures (Monthly, quarterly, annually)
• Routine testing of control application and effectiveness

Application deadline: March 26, 2026.

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Asset Based Finance (ABF) Lead Generators at Absa Bank Limited

Job Summary

To achieve agreed targets in line with the business objectives through pro-active selling of all the bank’s product and provision of excellent customer service

Accountability: SALES TO RETAIL CUSOTMERS- TIME SPLIT  60%

• Deliver exceptional sales performance by identifying and meeting customer needs through selling Asset Based Finance & cross selling other Absa Bank products and services.
• Provide direct “hands on” sales support (quality lead generation and effective follow-up) to generate and convert quality Asset Based Finance leads into sales.
• Participate in Asset Based Finance product campaigns by ensuring that the parameters are well explained to customers.
• Agree, meet and exceed targets for specific sales campaigns.
• Maintain own sales performance statistics for management information usage.
• Own and manage ABF products & channel sales targets to contribute towards the direct sales objectives and targets.
• Refer to the ABF BDM when uncertain about the product delivery or application process.  Respond directly to the customer.
• Complete account opening documentation together with customers and submit to Line Manager for review before submitting to operations for processing.
• When selling ABF to both Retail and Business Banking customers, complete the financial analysis and statement review on customer accounts.  Where customers do not meet the minimum criteria, advise the customer verbally or in writing as the customer requires.  Report such denials to the Line Manager on a daily basis.
• Call customers when their accounts have been opened and provide the customer with contact information for the branch at which their account is held.

Accountability: CUSTOMER SERVICE- TIME SPLIT 15 %

• Own customer queries and complaints around Asset Based Finance and resolve in a timely manner.  Escalate any unresolved queries, or queries not resolved in a short period of time to the Line Manager.
• Build relationships with internal service providers (ABF Operations team, Sanctioners and DSC) to ensure a quick turnaround time of escalated queries and complaints.
• Advise customers as soon as new loans are approved and encourage draw-downs on the new loans

Accountability: OPERATIONAL RIGOUR, COMPLIANCE AND CONTROLS- TIME SPLIT 15 %

• “Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.”
• Ensure accuracy of each new account application, ABF loan document and all other customer documents. Lead Generators (LGs) are held personally accountable for accuracy and quality of these and supporting documents that they complete and submit.
• Achieve operational rigour excellence in all aspects of procedures and processes personally undertaken to ensure green audit.
• Follow the Retail end to end account opening ensuring new accounts are authorized and KYC compliant. Escalate any items that exceed the agreed service level time lines or where there are unresolved KYC requirements, to the Line Manager.
• Comply with general Absa operational risk & rigour requirements e.g. Health & Safety standards and security of premises, KYC and anti-money laundering regulations.

Accountability: CONTRIBUTE TO THE DEVELOPMENT OF THE TEAM/PERSONAL DEVELOPMENT- TIME SPLIT 10%

• Share knowledge and experience with other Lead Generators in the team.
• Provide cover for other Lead Generators in case of excessive workload or absence.Deputize for the Line Manager whenever required.
• Agree annual performance objectives with the Sales Manager, including specific sales targets.
• Pursue continued improvement in personal development by participating in development programs and training.

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Business Performance and Analytics Manager at Absa Bank Kenya

Job Summary

• Business Performance & Analytics Manager

Job Purpose

• The role involves business performance analysis and finance business partnering to the card business (Issuing, POS Acquiring and ATM Acquiring). This is achieved by:
• Providing data analysis and financial modelling support for key projects and decision making within the business.
• Carrying out analysis, summarizing performance and preparing presentations of financial and non-financial performance.
• Providing insightful financial reporting monthly.
• This role requires strong organizational, communication and analytical skills.

Job Description

Key Accountabilities

Accountability:  Business Performance Analysis

• Preparation of end month business performance reports (P&L, Key Value Drivers, and card balance sheet)
• Ad hoc requests from business leaders and portfolio managers
• Collecting and packaging data into usable and user-friendly management information for the relevant teams and stakeholders in the card business
• Continuously identifying opportunities to automate reports and to eliminate duplicate and manual report production
• Analyzing trends within the business data to reduce risks, optimize performance of the business and inform People Function decisions.
• Conducting Monthly reviews with the business for card business.

Accountability:  Finance Business Partnering

• Working with card business holders as a consultant in finance related matters
• GL reporting, maintenance, and reconciliations
• Revenue and costs accruals monthly
• Card P&L Management

Accountability:  Financial Control

• Branch must maintain the look and feel as per the Absa bank standards.
• To challenge plans to commit costs, identifying areas for cost efficiency and managing the delivery of benefits.
• Support production of specific technical elements of Management Accounts including Regulatory Reporting, the provision of core ongoing accounting operations, chart of accounts, etc
• To provide monthly cost performance reports to functions detailing actuals versus budget for their commentaries.

Accountability:  Strategy & Planning

• Undertake key elements of strategic management activity, involving the identification of how value is created, destroyed, and driven in the function.
• To support the business in it MTP/STP processes

Accountability:  Regulatory reporting

• EIR inputs
• CBK Portfolio Interest rates return (Table F
• CBK NPS 02_Acquirers and Issuers
• Interest rate spread
• Quarterly Scheme returns

Preferred Qualification

• Finance and data analysis related qualification

Preferred Experience

• Data analysis, finance, business, and product management
• Financial Modelling
• Banking experience (particularly important for RBB Product Profitability role)
• Good understanding of business strategic objectives
• Part qualified/ newly qualified accountant (those training towards accounting qualifications will be considered.

Knowledge and Skills

• Advanced excel
• Financial modelling
• Management accounting
• Data analytics tools (SQL, Excel, and Power BI)
• Product knowledge
• Presentation and communication of complex information

Behavioural Competencies

• Team player
• Analysis and judgment
• Proactive
• Information gathering
• Thoroughness
• Business awareness
• Persuasive
• Good communication, report writing and presentation skills
• Quality conscious
• Adaptability

Technical Competencies

• Strong Communication, Persuasion and Presentation
• Project Managements
• Financial Management
• Performance Management
• Strategy and Planning
• Performance Management
• Decision – making skills
• PC Skills specifically using advanced Excel

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Audit Senior Manager at Absa Group Limited

Job Summary

To plan, execute and manage audit assignments in accordance with the country and Group Audit plan and relevant policies, procedures and quality standards. The Audit Manager is responsible for the quality of the audit work performed and the efficiency and effectiveness of the audit team.

Job Description

Audit Planning

• Participate in the 6+6 audit planning cycle; provide input by taking into account the risk and control profile, business strategy and material risks affecting the business.

Assurance

• Plan the delivery of assigned audits to a high quality and in line with Key Performance Indicators as per the methodology. This will include adequate resourcing scheduling, meeting key deliverables in terms of audit timelines and review of audit work to confirm that the minimum requirements as per methodology are met.

• Manage the execution of Design Effectiveness Testing (DEA) and Operational Effectiveness Testing (OET) of the audit team in line with methodology requirements and as per the requirements of the QA scorecard.
• Ensure audits and issues assurance within Key Performance timelines and resource budget

Leadership and Management

• Mentor and coach less experienced team members by providing guidance around the methodology and audit process, and manage the teams that assigned to the audit effectively by delegating audit work to empower each individual team member
• Develop a high performing team by embedding formal performance development and informal coaching. Encourage frequent knowledge sharing between team members

Teamwork

• Support IA management team to identify, attract, develop and retain talent on an ongoing basis.
• Engage proactively with Internal Audit colleagues during assignments and request technical assistance where required and based on knowledge of business areas, provide guidance to other auditors and peers by sharing best practice so that their work meets and sometimes exceeds quality standards.

Relationship Management

• Present effectively at stakeholder meetings and forums (e.g.: Risk and Governance Forums etc.) by sharing knowledge and information, including methodology, standards, changes and new developments, with business stakeholders on an ongoing basis, and develop and maintain relationships with accountable stakeholder management on each audit.
• Build effective relationships with CoE counterparts and fully engage them during audit reporting

Reporting

• Use business knowledge to assess evolving risks, write high quality reports with observations which are insightful, address the root cause, have agreed actions that fully mitigate the risk, support the Issues Assurance process and require no further audit work to support them

Knowledge Management

• Continuous upskilling on both technical and other core competencies.
• Keeping up to date with industry trends, regulatory changes and professional standards
• Develop an in-depth knowledge of the methodology, by attending training sessions and using knowledge gained during audits, use this proactively in executing audit activities.
• Based on knowledge of business areas, provide guidance to other auditors and peers by sharing best practice so that their work meets and sometimes exceeds quality standards

Preferred Qualification

• B Degree (Computer Science, Information Technology, Cyber Security, Informatics, Statistics or similar technology-related field); and/or
• Honours (Computer Science, Information Technology, Cyber Security, Informatics, Statistics or similar technology-related field)
• CISA or CISM, CISSP or international equivalent certification.
• CIA (Levels 1,2 or 3) and CPA (T) or ACCA will be an advantage

Preferred Experience

• Audit roles – experience in risk-based auditing or risk/control activities.
• Relevant professional qualifications (e.g. CISA)
• Relevant Financial services experience gained through auditing or line management
• Practical understanding of relevant regulatory environment
• Proven track record of high performance in previous roles
• Experience in auditing at senior level for at least 5 years.

Knowledge and Skills

• Minimum of 5 years’ experience in performing technology and cyber related work Internal/External audit or commensurate experience in a major financial institution
• 5 years’ experience in Technology and Cyber Risk Based Auditing or Risk/Control activities
• 3 Years experience in managing a team
• Experience in drafting test strategies and testing IT general controls, application controls, cyber and information security risks and controls. 
• Ability to articulate complex issues clearly 
• Displays good knowledge of Technology and Cyber in the Financial Industry including related Banking processes
• Awareness of regulatory and compliance environment Level
• Manage time, resources and budget effectively Level
• Industry and product knowledge

Absa Bank Kenya is an equal opportunity, affirmative action employer. Preference will be given to suitable candidates from designated groups whose appointments will contribute towards the achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Application Deadline – 12th March 2026

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Head Credit Origination Business Banking at Absa Bank Limited

Job Summary

To lead the Credit Origination function for Business Banking, driving balance sheet and revenue growth through high-quality credit underwriting, portfolio optimization, and proactive risk management. This role ensures that all credit decisions align with the bank’s risk appetite while enabling sustainable business growth and supporting the Business Banking strategy, proactive portfolio oversight, ensuring compliance with internal credit policies and regulatory requirements.

Job Description

Key accountabilities/Deliverables/Outcomes

Accountability:  Credit Origination and Underwriting (Revenue & Market Share Growth – 40%)

• Oversee the assessment and structuring of credit facilities in line with customer needs and risk appetite. Lead the origination of new credit facilities to achieve business banking balance sheet and NII targets.
• Ensure quality credit assessment and structuring of deals to support
• Drive the achievement of key financial metrics
• Ensure timely and quality credit decisions that support revenue generation while maintaining credit standards.
• Contribute to sector risk credit appetite formulation by developing a strong understanding of key sector growth drivers and performance lead and lag indicators. Support embedment and understanding of sector risk acceptance criteria in deal origination and structuring by coverage teams.
• Demonstrate strong financial modelling capability to originate, evaluate, structure and present bankable transactions ensuring commercial viability risk transparency and alignment with credit standards and investment standards
• Covert complex model outputs into clear decision-ready insights for senior management and committees
• Work in partnership with Investment Banking team in deal structuring

Accountability:  Portfolio Risk Management (Sustainability Index – 35%)

• Ensure strong portfolio health by maintaining PAR within acceptable levels.
• Drive early warning, restructuring, and Exit Watch List (EWL) processes.
• Ensure rigorous oversight of covenant compliance, excess management, and deteriorating accounts.
• Uphold a robust control environment through timely reviews and credit risk reporting.
• Ensure RORWA thresholds set by the bank are met/tracked.

Accountability: Relationship Deepening and Customer Experience (15%)

• Collaborate with Relationship Managers to unlock additional value from existing portfolios.
• Improve Credit Client NPS through faster and more responsive credit processes by ensuring timely turnaround on credit reviews including New Business Committees, Internal Reviews and minimal RTSes
• Support customer engagement through joint visits and relationship deepening strategies.
• Support robust tracking of deal pipeline ensuring that deals originated are accurately tracked in the workflow tracking tools deployed the bank. In addition, track pipeline conversion and engage various stakeholders to unlock any challenges.

Accountability: Cost and Productivity Optimization (5%)

• Support delivery of the Business Banking efficiency ratio and headline earnings.
• Optimize resource allocation and productivity within the Credit Origination team.
• Contribute to the restructuring and recovery of struggling accounts in line with strategy.
• Contribute to capacity building within relationship and credit analysts teams by working alongside Credit and Learning & Development teams to facilitate trainings required to bridge credit/product learning gaps.

Accountability:  Credit Enablement, Stakeholder Engagement & Staff Management (5%)

• Partner with front-office and product teams to streamline credit processes and improve deal turnaround times.
• Lead initiatives to improve end-to-end credit workflow management and efficient TAT measurement.
• Foster collaboration across sales, product, risk, and operations to enable effective credit delivery.
• Support the Credit origination team and the team leaders in delivering effective performance.
• Drive proactive application of Absa values both personally and throughout the team.
• Coach and support colleagues within the Team

Role/person specification

Qualification

• Bachelor’s degree in finance, Accounting, Economics, or related field. Master’s degree or professional certifications (e.g. CPA, CFA, ACCA, FRM), Credit Certification (e.g., Omega, Moody’s, CFA Credit stream) preferred.

Experience

• Minimum 10 years in credit origination or credit risk; at least 5 years in a leadership role within Commercial or Business Banking.
• In-depth understanding of credit underwriting, financial analysis, risk mitigation, and portfolio management. Proficient in credit systems and tools.
• Experienced user of Commercial Credit Risk System (CCRS) or a similar system to analyse, monitor and report on credit applications.
• Good interpersonal skills that have been proven in a Business or Credit environment at a management level

Knowledge and Skills

• Deep understanding of credit policy, risk appetite, and structuring complex deals.
• Proven ability to lead and inspire high-performing teams.
• Strong commitment to client experience and internal collaboration.
• Ability to balance growth with prudent credit decisions.
• Results-oriented with strong process discipline and performance management.
• Knowledge of lending fundamentals, credit procedures and processes as laid out in the Absa Africa Wholesale Credit Risk Standards.
• Products and services frequently used by customers 
• Knowledge of Commercial Credit Risk System and other relevant bank systems.
• Awareness of legislation affecting the Bank and customers having the highest regard for confidentiality.
• A fair understanding of current issues including macro and micro economic environment.

Absa Bank Kenya is an equal opportunity, affirmative action employer. Preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Application deadline: 12th March 2026

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Branch Manager – Kikuyu at Absa Group Limited

Job Summary

To drive and deliver exceptional Retail and Business Banking performance, through powerful branch leadership, team development, excellent customer experience and achievement of Operational & Controls rigor excellence in branches.

Provide powerful leadership in the branch to deliver exceptional branch business growth and profitability.

Drive implementation of business and service strategies, deliver Retail and Business Banking performance and growth targets in the branch.

Maintain high level of bank standards and management controls to achieve operational & Controls rigor excellence, through strict adherence to operations and compliance policies and guidelines

Establish a high-performance culture amongst the branch team.

Job Description

Key accountabilities/Deliverables/Outcomes

Accountability:  Business Growth – 60%

• Implement business strategic initiatives, create ownership of the branch performance targets. Agree branch execution plans/strategies and ensure they are aligned to the Banks overall strategy- Growth, Transformation and Returns.
• Diligently monitor branch business performance and make adjustments to the execution strategies accordingly.
• Manage branch portfolio risks in line with the bank’s portfolio appetite.
• In conjunction with the Regional manager and products development, conduct product review and product development through constant feedback from the market.
• Collaborate and coordinate the development and implementation of sales initiatives with other business functions such as CIB, Asset Finance, Bancassurance, Lead generation team to maximize on cross selling opportunities
• Conduct market intelligence to identify new market opportunities, customer trends, existing geographical strength, emerging government directives and changes in policy by regulators.
• Manage borrowing and non-borrowing accounts in the branch to enhance customer loyalty and retention.
• Harness existing staff potential and create new competencies in order to achieve competitive advantage.
• Lead the branch team to achieve its customer retention objectives, Transaction migrations from the counter to alternate channels, balance sheet growth goals and acquisitions. Support will include Achieving branch sales targets as well as participating and leading  sales activations
• Establish firm relationships with Top 200 clients and business influencers in the local area.
• Provide regular feedback to staff (individual/corporate) on performance (Sales, NPS etc.).
• Provide clear direction and guidance to branch staff on business objectives, translating and prioritizing them into business performance measures at branch level.
• Ensure proper controls, processes & procedures are adhered to at all times as per the laid down Absa bank policies.
• At all times, ensure branch is opened and closed as per the approved regulatory timelines. Operations staff are ready and equipped to serve customers. This includes opening and closing branch batch on the core banking system.
• Branch must maintain the look and feel as per the Absa bank standards.
• Ensure that Absa Bank’s policies are adhered to at all times when handling different products and solutions. Ensure adherence to all KYC & AML processes with regards to New to Bank business and acceptable TAT/Accuracy is observed at all times.
• Ensure all relevant system reports are printed, appropriately reviewed, signed off on timely basis and filed as per Absa Records Management policy.
• Ensure you and your team remain alert to the risk of financial crime and assist in the Banks efforts in combating it by adhering to the key principles in relation to: positively identifying your customers, knowing your customer, reporting suspicions, obtaining correct supporting documents in regard to LCT/OTT/FX Trades, safeguarding records and not disclosing suspicions to customers.
• In conjunction with the Branch Operation Lead – BOL, you are responsible for strict cost management in the branch by reviewing all service provider quotations before the work can proceed. In addition, BOL must conduct  regular reviews of the following cost elements:
• Branch expenditure.
• Equipment maintenance.
• Overtime approvals.
• Stationery consumption, telephones, electricity, water, travel etc.
• Staff costs
• Sundry losses
• Ensure compliance with operational, Security, controls and process risks requirements to avoid losses and prevent fraud arising from operational lapses and to protect Bank and customer assets.
• Ensure that the branch achieves a minimum of Satisfactory audit rating through continuous assessment and prompt closure of all audit exceptions sighted
• Ensure that relevant approvals for all transactions are sort at all times as guided in the laid down policies.

Accountability:  Internal Controls, Governance, Processes & Procedures – 15%

• Ensure proper controls, processes & procedures are adhered to at all time as per the laid down Absa bank policies through the BOL.
• At all times, through the BOL, ensure branch is compliant with all regulatory requirements i.e. opened and closed within the approved regulatory timelines, all approved licenses are in place and up to date etc.
• Ensure that Absa Bank’s policies are adhered to at all times when handling different products and solutions. Ensure adherence to all KYC & AML processes with regards to New to Bank business and acceptable TAT/Accuracy is observed at all times.
• Ensure all relevant system reports are printed, appropriately reviewed, signed off on timely basis and filed as per Absa Records Management policy.
• Ensure you and your team remain alert to the risk of financial crime and assist in the Banks efforts in combating it by adhering to the key principles in relation to: positively identifying your customers, knowing your customer, reporting suspicions, obtaining correct supporting documents in regard to LCT/OTT/FX Trades, safeguarding records and not disclosing suspicions to customers.
• Responsible for strict cost management in the branch by reviewing all service provider quotations before the work can proceed. In addition, BOL must conduct  regular reviews of the following cost elements:
• Branch expenditure.
• Equipment maintenance.
• Overtime approvals.
• Stationery consumption, telephones, electricity, water, travel etc.
• Staff costs
• Sundry losses
• Ensure compliance with operational, Security, controls and process risks requirements to avoid losses and prevent fraud arising from operational lapses and to protect Bank and customer assets.
• Ensure that the branch achieves a minimum of Satisfactory audit rating through continuous assessment and prompt closure of all audit exceptions sighted
• Ensure that relevant approvals for all transactions are sort at all times as guided in the laid down policies.
• Ensure all fees and commissions due to the bank are collected.
• Drive quality sales through actioning of unfunded accounts, uncollected credit cards and delinquency.
• Ensure Data privacy policies are always adhered to at the branch.

Accountability: Customer Experience – Time split 15%

• Branch must maintain the look and feel as per the Absa bank standards.
• Ensure excellent customer experience is always maintained.
• Ensure set TAT is always achieved.
• Appraise and promptly act on customer issues /complaints escalating as necessary to ensure timely resolution.
• Ensure set TAT on response to customer queries on phone, email or by letters is strictly adhered to.
• Ensure customer data is up to date.
• Ensure NPS score are maintained as per the set standards
• Co-ordinate branch initiatives aimed at gathering feedback from customers on service standards and advise leadership for improvements
• Provide leadership around customer experience at the branch
• Monitor the counter service to ensure customers are served within acceptable waiting time

Accountability: Capacity Building & People Management 10%

• Build and develop a high performing and motivated staff team in the branch by creating a conducive work environment, teamwork, regular duty rotations and effective succession opportunities to ensure maximum productivity.
• Help in resource planning, setting performance objectives and measures of success for direct reports and providing regular feedback on performance.
• Provide leadership by constantly offering training and guidance on the colleague’s expectations. Adequate coaching and mentoring of branch staff.
• Effectively manage, mobilize and coordinate branch resources (Staff, equipment, safe environment etc.) to achieve the common goals.
• Ensure the assigned e-learning and internal training activities for self and direct reports is undertaken within set timelines.
• Determine and manage Training Needs Analysis and Succession plans for direct reports and ensure they do the same for all their staff
• Manage performance/disciplinary issues/grievances for branch staff
• Management of leave/sickness

Role/person specification

Qualification

• University degree in a relevant discipline, post graduate qualifications will be an added advantage.

Experience

• At least 5 years Banking / Financial Services experience out of which at least 3 years in branch management with good track record of performance
• Prior experience in the banking industry; including experience in supervisory or managerial positions.

Knowledge and Skills

• Strong leadership, managerial, and interpersonal skills necessary to effectively lead and motivate teams, collaborate with stakeholders, and drive change within the branch.
• Strong leadership and Managerial Skills.
• Demonstrate effective communication skills, problem-solving abilities, and the capacity to motivate and develop staff.
• A solid understanding of financial products and services offered by the bank
• knowledgeable about lending procedures, investment options, regulatory compliance, risk management, and customer relationship management.
• A solid track record of achieving sales targets, & the ability to drive sales and deliver excellent sales target set by the bank.
• A good understanding of banking regulations, compliance requirements, and risk management practices to ensure that the branch operates within legal and ethical boundaries.
• Up to date knowledge of competitor and market activity in local area
• Detailed working knowledge of operational and credit risk policies and procedures for both Retail and Business Banking segments

Absa Bank Kenya is an equal opportunity, affirmative action employer. Preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Application deadline: 12th March 2026

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Wealth Relationship Manager at Absa Group Limited

Job Summary

Responsible for recruiting and maintaining a portfolio of wealth clients, by selling a high-quality, relationship-oriented, financial planning service, supported by a dedicated Account Executive. Clients are recruited from the existing Bank customer base and externally with the aim of developing significant sales, and high levels of client satisfaction through a mutually beneficial relationship.

The client relationship is managed on a highly proactive and ongoing basis over an extended period. Whilst part of a team, the jobholder operates on a mobile basis, meeting clients at times and locations convenient to the client

Job Description

Key accountabilities/Deliverables/Outcomes

Relationship Management and Cross-Selling: Time split 85%

• Be the first point of contact for customers in the portfolio
• Drive any required communication to customers in the portfolio
• Proactively target and recruit clients, through referrals from existing customer portfolios
• Proactively engage customers in existing portfolios to onboard close family members as part of the family banking strategy
• Ensure new customers meet CLM Involved measures upon handover from the Premier Acquisition team. Involved tracking will commence from Day 31 to Day 90 and will ensure continued account funding, digital usage and product holding
• Complete a detailed Customer Discussion Document for new customers upon hand-over from the Premier Acquisition team
• Ensure the customer portfolio meets CLM Engaged measures – account funding, digital usage, and product holding
• Drive increased assets balance sheet per customer, liabilities balance sheet per customer and revenue per customer through continued customer engagements
• Monitor and ensure funding of Zero Balance Accounts, Low Funded Accounts, Inactive Accounts, and Overdrawn Accounts in your portfolio as part of ensuring funding growth.
• Ensure ongoing reviews of the Customer Discussion Document for each customer in the portfolio and drive satisfaction through proactive identification of identified clients’ ongoing financial needs and cross-sale of required solutions.
• Actively drive cross-sale targets for the portfolio across product lines – Assets, Liabilities, FX, etc.
• Proactive engagement of required business specialists to support the fulfillment of customer needs
• Manage the client portfolio, making proactive contact on a regular basis and meeting clients at their convenience, and maintain an updated calendar/diary to track customer meetings
• Ensure customers in the portfolio are contacted/engaged as per the laid down Premier Customer Engagement procedures

Business Management: Time split 15%

• Ensure the targeted level of business results (i.e. income, balance sheet, costs, client satisfaction, and client recruitment) for the jobholder’s own portfolio are maintained
• Review portfolio on a regular basis recommending clients
• Adhere to standards, legal and regulatory, in accordance with the Absa Premier guidelines and Head Office instructions

Risk and Controls

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.

Role/person specification

Qualifications

• Bachelor’s degree from a recognized university

Experience

• Circa 2 years’ experience in High Net Worth Individuals relationship management, private banking, luxury sales, or related fields experience
• Record of achievement in a sales and service environment
• Experience in handling customer complaints
• Previous experience in handling operational risk issues

Knowledge and Skills

• In-depth knowledge of the full range of Absa Africa retail product set and services and an overview of corporate and small business services
• In-depth understanding of technical support systems e.g. Flex, BOC, IBOC
• Detailed understanding of the retail network business processes and operating procedures.
• Thorough knowledge of operating instructions and audit requirements.
• Good understanding of Absa Africa’s risk policy
• Awareness of Absa Africa’s retail strategy, operating structures, and interfaces
• Knowledge of Absa Africa people’s policy and procedures
• Understanding of the local competitor market.
• Team leader experience

Application Deadline – 12th March 2026

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Branch Manager – Ruaraka at Absa Bank Kenya

Job Summary

• To drive and deliver exceptional Retail and Business Banking performance, through powerful branch leadership, team development, excellent customer experience, and achievement of Operational & Controls rigor excellence in branches.
• Provide powerful leadership in the branch to deliver exceptional branch business growth and profitability.
• Drive implementation of business and service strategies, deliver Retail and Business Banking performance and growth targets in the branch.
• Maintain a high level of bank standards and management controls to achieve operational & Control rigor excellence, through strict adherence to operations and compliance policies and guidelines
• Establish a high-performance culture amongst the branch team.

Job Description

Key Accountabilities (Duties & Responsibilities) and approximate time split.

Business Growth: Time Split 60%

• Implement business strategic initiatives and create ownership of the branch performance targets. Agree on branch execution plans/strategies and ensure they are aligned to the Banks overall strategy- Growth, Transformation, and Returns.
• Diligently monitor branch business performance and make adjustments to the execution strategies accordingly.
• Manage branch portfolio risks in line with the bank’s portfolio appetite.
• In conjunction with the regional manager and products development, conduct product review and product development through constant feedback from the market.
• Collaborate and coordinate the development and implementation of sales initiatives with other business functions such as CIB, Asset Finance, Bancassurance, and Lead generation team to maximize cross-selling opportunities.
• Conduct market intelligence to identify new market opportunities, customer trends, existing geographical strength, emerging government directives, and changes in policy by regulators.
• Manage borrowing and non-borrowing accounts in the branch to enhance customer loyalty and retention.
• Harness existing staff potential and create new competencies in order to achieve competitive advantage.
• Lead the branch team to achieve its customer retention objectives, Transaction migrations from the counter to alternate channels, balance sheet growth goals, and acquisitions. Support will include Achieving branch sales targets as well as participating in and leading sales activations
• Establish firm relationships with the Top 200 clients and business influencers in the local area.
• Provide regular feedback to staff (individual/corporate) on performance (Sales, NPS, etc.).
• Provide clear direction and guidance to branch staff on business objectives, translating and prioritizing them into business performance measures at the branch level.
• Ensure proper controls, processes & procedures are adhered to at all times as per the laid down Absa bank policies.
• At all times, ensure the branch is opened and closed as per the approved regulatory timelines. Operations staff are ready and equipped to serve customers. This includes opening and closing branch batches on the core banking system.
• The branch must maintain the look and feel as per Absa bank standards.
• Ensure that Absa Bank’s policies are adhered to at all times when handling different products and solutions. Ensure adherence to all KYC & AML processes with regards to New to Bank business and acceptable TAT/Accuracy is observed at all times.
• Ensure all relevant system reports are printed, appropriately reviewed, signed off on a timely basis, and filed as per Absa Records Management policy.
• Ensure you and your team remain alert to the risk of financial crime and assist in the Banks efforts in combating it by adhering to the key principles in relation to: positively identifying your customers, knowing your customer, reporting suspicions, obtaining correct supporting documents in regard to LCT/OTT/FX Trades, safeguarding records and not disclosing suspicions to customers.
• In conjunction with the Branch Operation Lead – BOL, you are responsible for strict cost management in the branch by reviewing all service provider quotations before the work can proceed. In addition, BOL must conduct regular reviews of the following cost elements:
• Branch expenditure.
• Equipment maintenance.
• Overtime approvals.
• Stationery consumption, telephones, electricity, water, travel, etc.
• Staff costs
• Sundry losses
• Ensure compliance with operational, Security, controls and process risks requirements to avoid losses and prevent fraud arising from operational lapses, and to protect Bank and customer assets.
• Ensure that the branch achieves a minimum satisfactory audit rating through continuous assessment and prompt closure of all audit exceptions sighted.
• Ensure that relevant approvals for all transactions are sorted at all times as guided in the laid down policies.

Internal Controls, Governance, Processes & Procedures; Time Split 15%

• Ensure proper controls, processes & procedures are adhered to at all times as per the laid down Absa bank policies through the BOL.
• At all times, through the BOL, ensure the branch is compliant with all regulatory requirements i.e. opened and closed within the approved regulatory timelines, all approved licenses are in place and up to date, etc.
• Ensure that Absa Bank’s policies are adhered to at all times when handling different products and solutions. Ensure adherence to all KYC & AML processes with regards to New to Bank business and acceptable TAT/Accuracy is observed at all times.
• Ensure all relevant system reports are printed, appropriately reviewed, signed off on a timely basis, and filed as per Absa Records Management policy.
• Ensure you and your team remain alert to the risk of financial crime and assist in the Banks efforts in combating it by adhering to the key principles in relation to: positively identifying your customers, knowing your customer, reporting suspicions, obtaining correct supporting documents in regard to LCT/OTT/FX Trades, safeguarding records and not disclosing suspicions to customers.
• Responsible for strict cost management in the branch by reviewing all service provider quotations before the work can proceed. In addition, BOL must conduct regular reviews of the following cost elements:
• Branch expenditure.
• Equipment maintenance.
• Overtime approvals.
• Stationery consumption, telephones, electricity, water, travel, etc.
• Staff costs
• Sundry losses
• Ensure compliance with operational, Security, controls and process risks requirements to avoid losses and prevent fraud arising from operational lapses, and to protect Bank and customer assets.
• Ensure that the branch achieves a minimum satisfactory audit rating through continuous assessment and prompt closure of all audit exceptions sighted.
• Ensure that relevant approvals for all transactions are sorted at all times as guided in the laid down policies.
• Ensure all fees and commissions due to the bank are collected.
• Drive quality sales through actioning of unfunded accounts, uncollected credit cards, and delinquency.
• Ensure Data privacy policies are adhered to at the branch at all times.

Customer Experience: Time split 15%

• The branch must maintain the look and feel as per Absa bank standards.
• Ensure excellent customer experience is maintained at all times.
• Ensure set TAT is achieved at all times.
• Appraise and promptly act on customer issues /complaints escalating as necessary to ensure timely resolution.
• Ensure set TAT in response to customer queries by phone, email, or by letters is strictly adhered to.
• Ensure customer data is up to date.
• Ensure branch NPS scores are maintained as per the set standards.
• Co-ordinate branch initiatives aimed at gathering feedback from customers on service standards and advise leadership for improvements.
• Provide leadership around customer experience at the branch.
• Monitor the counter service to ensure customers are served within acceptable waiting time.

Capacity Building & People Management; Time split 10%

• Build and develop a high performing and motivated staff team in the branch by creating a conducive work environment, teamwork, regular duty rotations, and effective succession opportunities to ensure maximum productivity.
• Help in resource planning, setting performance objectives and measures of success for direct reports, and providing regular feedback on performance.
• Provide leadership by constantly offering training and guidance on the colleague’s expectations. Adequate coaching and mentoring of branch staff.
• Effectively manage, mobilize, and coordinate branch resources (Staff, equipment, safe environment, etc.) to achieve common goals.
• Ensure the assigned e-learning and internal training activities for self and direct reports are undertaken within set timelines.
• Determine and manage Training Needs Analysis and Succession plans for direct reports and ensure they do the same for all their staff.
• Manage performance/disciplinary issues/grievances for branch staff.
• Management of leave/sickness

Role/person specification

Qualification

A university degree in a relevant discipline, post graduate qualifications will be an added advantage.

Preferred Experience

• At least 5 years of Banking / Financial Services experience out of which at least 3 years in branch management with a good track record of performance.
• Prior experience in the banking industry; including experience in supervisory or managerial positions.

Knowledge and Skills

• Strong leadership, managerial, and interpersonal skills necessary to effectively lead and motivate teams, collaborate with stakeholders, and drive change within the branch.
• Strong leadership and Managerial Skills.
• Demonstrate effective communication skills, problem-solving abilities, and the capacity to motivate and develop staff.
• A solid understanding of financial products and services offered by the bank.
• knowledgeable about lending procedures, investment options, regulatory compliance, risk management, and customer relationship management.
• A solid track record of achieving sales targets, & the ability to drive sales and deliver excellent sales targets set by the bank.
• A good understanding of banking regulations, compliance requirements, and risk management practices to ensure that the branch operates within legal and ethical boundaries.
• Up-to-date knowledge of competitor and market activity in the local area
• Detailed working knowledge of operational and credit risk policies and procedures for both Retail and Business Banking segments.

Read More & Apply

Specialist Data Engineer (KE) at Absa Bank Kenya

Job Summary

Work embedded as a member of squad OR; across multiple squads to produce, test, document and review algorithms & data specific source code that supports the deployment & optimisation of data retrieval, processing, storage and distribution for a business area.

Job Description

Data Architecture & Data Engineering

• Understand the technical landscape and bank wide architecture that is connected to or dependent on the business area supported in order to effectively design & deliver data solutions (architecture, pipeline etc.)
• Translate / interpret the data architecture direction and associated business requirements & leverage expertise in analytical & creative problem solving to synthesise data solution designs (build a solution from its components) beyond the analysis of the problem
• Participate in design thinking processes to successfully deliver data solution blueprints
• Leverage state of the art relational and No-SQL databases as well integration and streaming platforms do deliver sustainable business specific data solutions.
• Design data retrieval, storage & distribution solutions (and OR components thereof) including contributing to all phases of the development lifecycle e.g. design process
• Develop high quality data processing, retrieval, storage & distribution design in a test driven & domain driven / cross domain environment
• Build analytics tools that utilize the data pipeline by quickly producing well[1]organised, optimized, and documented source code & algorithms to deliver technical data solutions
• Create & Maintain Sophisticated CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins or similar tools and deploy to multi-site environments – supporting and managing your applications all the way to production)
• Automate tasks through appropriate tools and scripting technologies e.g. Ansible, Chef
• Debug existing source code and polish feature sets.
• Assemble large, complex data sets that meet business requirements & manage the data pipeline • Build infrastructure to automate extremely high volumes of data delivery
• Create data tools for analytics and data science teams that assist them in building and optimizing data sets for the benefit of the business
• Ensure designs & solutions support the technical organisation principles of self[1]service, repeatability, testability, scalability & resilience
• Apply general design patterns and paradigms to deliver technical solutions
• Inform & support the infrastructure build required for optimal extraction, transformation, and loading of data from a wide variety of data sources
• Support the continuous optimisation, improvement & automation of data processing, retrieval, storage & distribution processes
• Ensure the quality assurance and testing of all data solutions aligned to the QA Engineering & broader architectural guidelines and standards of the organisation
• Implement & align to the Group Security standards and practices to ensure the undisputable separation, security & quality of the organisation’s data
• Meaningfully contribute to & ensure solutions align to the design & direction of the Group Architecture & in particular data standards, principles, preferences & practices. Short term deployment must align to strategic long term delivery.
• Meaningfully contribute to & ensure solutions align to the design and direction of the Group Infrastructure standards and practices e.g. OLA’s, IAAS, PAAS, SAAS, Containerisation etc.
• Monitor the performance of data solutions designs & ensure ongoing optimization of data solutions • Stay ahead of the curve on data processing, retrieval, storage & distribution technologies & processes (global best practices & trends) to ensure best practice

People

• Coach & mentor other engineers
• Conduct peer reviews, testing, problem solving within and across the broader team • Build data science team capability in the use of data solutions

Risk & Governance

• Identify technical risks and mitigate these (pre, during & post deployment)
• Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
• Create business cases & solution specifications for various governance processes (e.g. CTO approvals)
• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents
• Deliver on time & on budget (always

Skills & Experience Required

• 3+ years relevant experience
• Proficiency in Hadoop required
• Spark and/or AWS knowledge a distinct advantage
• Experienced in lake formation
• Ability to adapt to inhouse built ETL tools

Education

Bachelor’s Degree: Information Technology

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Lead Linux Engineer at Absa Group Limited

Job Summary

The Senior Linux Technical Lead will be responsible for overseeing the design, implementation, and maintenance of Linux-based systems and infrastructure. This role involves coaching a team of Linux administrators, ensuring system reliability, performance, and security, and collaborating with other IT teams to support business objectives.

Job Description

Technical Leadership:

• Coach and mentor a team of Linux administrators and engineers.
• Provide technical guidance and support to team members.
• Foster a collaborative team environment.

System Administration:

• Oversee the installation, configuration, and maintenance of Linux servers and systems.
• Ensure high availability and reliability of Linux-based services.
• Manage system performance, tuning, and capacity planning.

Security and Compliance:

• Implement and maintain security best practices for Linux systems.
• Conduct regular security audits and vulnerability assessments.
• Ensure compliance with relevant regulations and standards.

Automation

• Develop and maintain automation playbooks to streamline system administration tasks.
• Utilize configuration management tools (e.g. Ansible, Satellite) to manage infrastructure.
• Implement and manage CI/CD pipelines for system updates and deployments.

Troubleshooting and Support:

• Provide advanced troubleshooting and support for Linux-related issues.
• Coordinate with other IT teams to resolve complex technical problems.
• Perform system performance tuning

Documentation and Reporting:

• Maintain comprehensive documentation of system configurations, architectural designs, processes, and procedures.
• Generate regular reports on system performance, incidents, and compliance.
• Communicate effectively with stakeholders regarding system status and updates.

Research and Development

• Identify, test and deploy latest products related to the platform in line with operational requirements.
• Develop innovative products and services to address current challenges, providing a competitive advantage and fostering long-term growth.

Experience & Qualifications Required:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Extensive experience in Linux system administration and engineering.
• Strong leadership skills.
• Proficiency in scripting languages (e.g., Bash, Python).
• In-depth knowledge of security best practices and compliance requirements.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.

Critical  Skills:

• Experience with automation and configuration management tools (e.g., Ansible, Puppet).
• Certifications in relevant technologies (e.g., Red Hat Certified Engineer, Linux Professional Institute Certification).
• Experience  with cloud computing platforms (e.g., AWS, Azure)

Education

• Bachelor’s Degree: Information Technology

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Manager – Case Management & Provider Partnerships (Medical Insurance Business – (First Assurance Kenya) at Absa Bank

Job Summary

Lead and oversee Care Management operations, including inpatient preauthorization’s, utilization management, and clinical case reviews, ensuring high-quality, timely, and cost-effective healthcare delivery.

Develop and manage strategic provider partnerships by optimizing the provider network, negotiating cost structures, driving value-based care initiatives, and ensuring sustainable cost control, compliance, operational excellence, and strong team leadership.

Provides leadership and mentorship to Care Management and Provider Partnerships teams to drive quality outcomes, efficiency, and sustainable growth.

Job Description

Strategic Leadership & Provider Partnerships

• Develop and implement the overall strategic plan for the Care/Case Management and Provider Partnerships functions, aligned with the company’s broader medical business objectives.
• Design and execute provider network strategies that ensure quality, accessibility, cost-efficiency, and geographic coverage.
• Lead strategic engagement with hospitals, specialists, and healthcare facilities to establish long-term, mutually beneficial partnerships.
• Drive negotiation and contracting of pre-agreed rates, discounts, packages, and fixed-cost models with providers.
• Identify and implement value-based care initiatives and innovative reimbursement models.
• Monitor industry trends, healthcare practices, regulatory changes, and emerging provider models to inform strategic decisions.
• Analyze care and provider performance data to identify cost drivers, utilization trends, and partnership optimization opportunities.
• Develop risk mitigation strategies based on claims trends and provider performance.
• Prepare periodic executive reports on case management outcomes, provider performance, cost containment initiatives, and network adequacy.

Operations Management – Case Management

• Lead day-to-day case management operations to ensure efficient, timely, and high-quality service delivery to clients.
• Oversee clinical case reviews to confirm medical necessity, policy alignment, and appropriate treatment pathways.
• Establish and monitor admission controls including claim reserves, authorized costs, and length of stay to ensure compliance and cost containment.
• Drive healthcare quality and cost optimization through utilization management, provider collaboration, and proactive bill negotiation.
• Manage complex and active cases, including emergency evacuations, referrals, and local/international transfers.
• Ensure effective stakeholder coordination with Provider Relations, contact center, intermediaries, and scheme administrators for seamless communication and service continuity.
• Oversee documentation, escalations, and complaint resolution to maintain service excellence, transparency, and regulatory compliance

Operations Management- Provider Partnerships

• Lead provider onboarding and credentialing oversight, ensuring robust due diligence and continuous performance evaluation.
• Drive provider performance management through scorecards tracking quality, cost efficiency, turnaround times, member satisfaction, and SLA compliance.
• Strengthen provider partnerships through regular engagement meetings, facility visits, and collaborative initiatives to improve patient outcomes and reduce avoidable admissions.
• Ensure contract and tariff compliance, including oversight of dispute resolution and complex claim negotiations.
• Optimize the provider network by identifying expansion or rationalization opportunities based on utilization trends and business needs.

Accountability: People Management

• Lead, mentor and develop a high performing team of medical insurance professionals.
• Foster a positive and collaborative work environment that encourages innovation and teamwork
• Together with the Human Capital Team, determine the people management strategy for the area with a focus on talent management, development, resourcing and retention. Communicate the strategy to managers in the area.
• Review workforce and recruitment plans for the area and re-allocate resources where required.
• Entrenching performance-based appraisal of department staff in line with their set KPI 

Accountability: Risk Management

• Identify and mitigate operational, financial, clinical, and reputational risks within care management and provider partnerships.
• Ensure strict adherence to healthcare regulations, insurance guidelines, and ethical standards.
• Collaborate with Legal and Compliance teams on complex cases and regulatory matters.
• Implement internal controls to prevent fraud, waste, and abuse.
• Drive a culture of proactive compliance and ethical provider engagement.
• Ensure all contracting and provider engagement activities meet regulatory and governance standards.

• Any other duties that fall under the responsibility of the role at First Assurance Company.

Education and Qualifications Required (Essential)

• Bachelor’s degree in nursing, Clinical Medicine, or related medical field (Diploma holders with strong experience may be considered).
• A diploma in insurance will be an added advantage. 
• Minimum of 7 years’ experience in clinical operations within the health insurance sector, including at least 3 years in a supervisory or leadership role.
• Relevant professional qualification.
• Must be a member of a professional body in good standing. 

Read More & Apply

Specialist Data Engineer at Absa Bank Limited

Job Summary

Work embedded as a member of squad OR; across multiple squads to produce, test, document and review algorithms & data specific source code that supports the deployment & optimisation of data retrieval, processing, storage and distribution for a business area.

Job Description

Data Architecture & Data Engineering

• Understand the technical landscape and bank wide architecture that is connected to or dependent on the business area supported in order to effectively design & deliver data solutions (architecture, pipeline etc.)
• Translate / interpret the data architecture direction and associated business requirements & leverage expertise in analytical & creative problem solving to synthesise data solution designs (build a solution from its components) beyond the analysis of the problem
• Participate in design thinking processes to successfully deliver data solution blueprints
• Leverage state of the art relational and No-SQL databases as well integration and streaming platforms do deliver sustainable business specific data solutions.
• Design data retrieval, storage & distribution solutions (and OR components thereof) including contributing to all phases of the development lifecycle e.g. design process
• Develop high quality data processing, retrieval, storage & distribution design in a test driven & domain driven / cross domain environment
• Build analytics tools that utilize the data pipeline by quickly producing well[1]organised, optimized, and documented source code & algorithms to deliver technical data solutions
• Create & Maintain Sophisticated CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins or similar tools and deploy to multi-site environments – supporting and managing your applications all the way to production)
• Automate tasks through appropriate tools and scripting technologies e.g. Ansible, Chef
• Debug existing source code and polish feature sets.
• Assemble large, complex data sets that meet business requirements & manage the data pipeline • Build infrastructure to automate extremely high volumes of data delivery
• Create data tools for analytics and data science teams that assist them in building and optimizing data sets for the benefit of the business
• Ensure designs & solutions support the technical organisation principles of self[1]service, repeatability, testability, scalability & resilience
• Apply general design patterns and paradigms to deliver technical solutions
• Inform & support the infrastructure build required for optimal extraction, transformation, and loading of data from a wide variety of data sources
• Support the continuous optimisation, improvement & automation of data processing, retrieval, storage & distribution processes
• Ensure the quality assurance and testing of all data solutions aligned to the QA Engineering & broader architectural guidelines and standards of the organisation
• Implement & align to the Group Security standards and practices to ensure the undisputable separation, security & quality of the organisation’s data
• Meaningfully contribute to & ensure solutions align to the design & direction of the Group Architecture & in particular data standards, principles, preferences & practices. Short term deployment must align to strategic long term delivery.
• Meaningfully contribute to & ensure solutions align to the design and direction of the Group Infrastructure standards and practices e.g. OLA’s, IAAS, PAAS, SAAS, Containerisation etc.
• Monitor the performance of data solutions designs & ensure ongoing optimization of data solutions • Stay ahead of the curve on data processing, retrieval, storage & distribution technologies & processes (global best practices & trends) to ensure best practice

People

• Coach & mentor other engineers
• Conduct peer reviews, testing, problem solving within and across the broader team • Build data science team capability in the use of data solutions

Risk & Governance

• Identify technical risks and mitigate these (pre, during & post deployment)
• Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
• Create business cases & solution specifications for various governance processes (e.g. CTO approvals)
• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents
• Deliver on time & on budget (always

Skills & Experience Required

• 3+ years relevant experience
• Proficiency in Hadoop required
• Spark and/or AWS knowledge a distinct advantage
• Experienced in lake formation
• Ability to adapt to inhouse built ETL tools

Education

Bachelor’s Degree: Information Technology

Read More & Apply

Relationship Manager – Commercial Banking at Absa Bank Limited

Job Summary

• To manage and sustain a portfolio of Commercial customers, building long term relationships founded on efficient and reliable support for their business. This is achieved particularly through quick risk decisions and managing consistency and quality of operational service.
• The primary objective is to maximize risk-adjusted portfolio contribution.
• The jobholder will be responsible for business development both with new customers and with existing customers where they are expected to increase “wallet share”.
• Executing sales growth tactics and targets in collaboration with the key business partners (Transactional Banking, Global Markets, Asset Based Finance, Commercial Property Finance, Ecosystem, Bancassurance, Agribusiness, and any other product / solution functions).

Job Description

Key accountabilities / Deliverables / Outcomes:

Sales and Service Time split 65%

• Achievement of the portfolio’s annual financial targets: –
• Balance Sheet Growth,
• Revenue and Profitability,
• Growth in share of market, and
• Portfolio At Risk kept within set limits to minimize potential NPL.
• Driving customer satisfaction (NPS score), developing and growing relationships with existing and potential customers, identifying opportunities for business development and guiding product development.
• Maintain Customer Account Plans for all customers in the portfolio such that contact with customers is prioritized.
• Conduct Annual and, if appropriate, Interim Reviews of Borrowing customers facilities.
• Where applicable, conduct Annual and/or Interim Reviews of Non-borrowing customers.
• Determine the key messages, e.g., agreed service standards, negotiated pricing, relationship team contact points, and new product changes, deciding upon the most appropriate communication method.
• Deal with and find solutions to customer complaints.
• Determine the products that are most effective in meeting customers’ needs and be able to sell these at short notice both reactively and proactively.
• Research, create, and follow up a target list for potential new business.

Business Management Time split 30%

• Research, create, and follow up on a target list for potential new business.
• Identify priority customers using the relationship Customer Account Planning templates to assess their present and potential contributions.
• Gather all the required information that is needed to prepare and assess credit applications. The role holder will be expected to input certain key information such as judgmental information. (They will work with Assistant Relationship Manager, Business Development Manager for relevant product, and the Corporate Credit Manager resources to construct credit applications).
• Adherence to approved policies and procedures and providing feedback on the same so as to keep them competitive;
• Audit issues closed with Nil repeat findings, and
• 100% SLA Adherence to agreed turnaround times.
• Control and quality of the portfolio, using available triggers and adherence to Risk management guidelines and policies.

Staff Management Time split 5%

• Day-to-day coaching and development of the portfolio Assistant Relationship Managers (ARM’s).
• Performance tracking and periodic reviews of the supporting ARM.
• Making the bank a great place to work (360o feedback)

Qualification:

• A relevant business-related degree from a recognized university.
• Additional professional / advanced qualifications are an added advantage.

Preferred Experience:

At least 5 years in relationship management in Business / Corporate Banking.

Knowledge and Skills

• A detailed knowledge of the Commercial and Corporate set of products as well as a broad understanding of the products available in Absa.
• For Complex products, will have a detailed knowledge of the requirements of the more sophisticated customers.
• Introduce the product and coordinate the introduction of the relevant Group product specialist.
• A broad understanding of policies and strategies within the country as they relate to the demands of the customer base.
• A detailed understanding of Country and Group guidelines and policies relating to Credit Risk and related management.

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La Riba Universal Banker – Kisumu at Absa Bank Group

Job Summary

To provide excellent customer experience, deliver exceptional Islamic Banking business growth in Branch Network and profitability. To observe compliance & control requirements, keeping high level of bank standards.

Job Description

Main accountabilities and approximate time split.

Business Growth: Time Split – 60%     

• Understand and implement Islamic Banking business strategic initiatives for the branch aimed at increasing new business and wallet share from existing customers.
• Have a clear understanding of all Retail and Business Banking Islamic Banking products that could satisfy customer needs.
• Manage portfolio risks in line with banks’ portfolio appetite.
• Collaborate in the development and implementation of Islamic Banking sales initiatives with other business functions i.e. Direct sales team, Asset Finance, CIB, and Bancassurance to maximize cross-selling and better customer profiling opportunities.
• In conjunction with the branch manager, Industry heads, and products, conduct product review and development through constant feedback from the market.
• Continuously conduct market intelligence to identify new markets, customer trends, new government / directives and changes in policy by regulators.
• Contribute to the development of Islamic Banking branch sales strategy.
• Plan and coordinate any marketing approaches for new business and actively develop existing relationships.
• Actively seek to grow own portfolio and cross-sell to ensure delivery of set Targets. Appraise and promptly address customer issues /complaints escalating as necessary to ensure timely resolution as per the set standards.
• Ensure quality sales and new to-bank accounts within your portfolio are promptly funded at customer onboarding.
• Continuously monitor own performance against targets agreed on on a daily basis for new and existing clients. Initiate appropriate action plans to address any shortfalls in performance.
• Operationalize campaigns as required with the Branch Manager and the business.
• Ensure excellent customer experience at all times
• Drive business targets through strict TAT observance and high-level service delivery standards.
• Should not advise an existing customer to open a similar account in their respective branches with a view of moving funds between the accounts.
• Should not close an existing account in your Branch/domiciled in another Branch with a view to re-opening a similar account.
• Accounts re-streaming should be carried out in line with the Banks policy.
• Together with BM, create ownership of the branch performance targets. Agree on branch execution plans/strategies and ensure they are aligned to the Bank’s overall strategy- Growth, Transformation, and Returns.

Internal Controls & Risk Management: Time split -10%

• Ensure that Absa bank’s policies and procedures are adhered to at all times when handling different products.
• Ensure adherence to all KYC & AML Processes with regard to new and existing business and that proper documentation is in place.
• Ensure compliance with Operations Risk requirements to avoid losses arising from operational lapses.
• Manage costs within your area of operation.
• Effectively carry out branch snap checks as assigned by the assistant branch manager.
• Ensure the new business is properly booked and all income due to the Bank in terms of charges, commissions, and fees are collected as per the current tariff.
• Accurate customer information is captured in the core banking system.

Customer Experience: Time split- 20%

• Ensure excellent customer experience is maintained at all times.
• Ensure set TAT in account onboarding and loan processing is achieved at all times.
• Appraise and promptly act on customer issues /complaints escalating as necessary to ensure timely resolution.
• Ensure set TAT in response to customer queries by phone, email, or letters is strictly adhered to.
• Ensure customer data is up to date at all times
• Ensure branch NPS scores are maintained as per the set standards
• In conjunction with the Branch Manager, co-ordinate branch initiatives aimed at gathering feedback from customers on service standards and advise leadership for improvements
• Monitor service to ensure customers are served within acceptable waiting time having a work plan for both peak and off-peak periods.

Capacity Building & People Management: Time Split -10%

• In conjunction with the Branch Manager, Assistant Branch Manager, and other branch colleagues create a conducive work environment, teamwork and effective succession opportunities to ensure maximum productivity.
• Ensure the assigned e-learning and internal training activities for self and direct reports are undertaken within set timelines.
• Determine and manage Training Needs Analysis and own succession planning.
• Manage your own leave by working closely with your Line Manager

Ideal Job Competencies

Qualification.

• Business-Related Degree from a recognized university

Preferred Experience.

• Experience in Islamic banking
• Familiarity with various banking products and services, such as checking accounts, savings accounts, loans, and credit cards.

Knowledge and Skills.

• Detailed knowledge of Absa Retail & business banking products strategy
• Detailed knowledge of Muslim banking culture
• Knowledge of the Islamic Banks competitor landscape & processes
• Understanding of Shariah Law, Shariah Board and Shariah Audits
• Knowledge of Islamic Financial instruments.

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Business Development Manager- Card Issuing at Absa Bank Limited

Business Development Manager- Card Issuing

Job Summary

This role will primarily focus on driving the cards product strategy (including credit, debit & prepaid card programs), piloting growth avenues through new partnerships and new customer programs, optimizing existing partnerships, marketing channels and card campaigns.

Job Description

Key Accountabilities/ Deliverable/ Outcomes

Drive Business Performance -Time split 55%

• Develop in partnership with credit Risk and data analytics teams lending frameworks that facilitate growth opportunities both for internal and external target populations.
• Work closely with internal partners like sales channels, Marketing, Finance, Analytics & other supporting departments to achieve the assigned Credit Card business targets-P&L.
• Work closely with branch network to drive card education and acceptance. Conceptualize and lead new avenues of growth in collaboration with the scheme partner
• Develop and implement marketing strategies and sales acquisition campaigns to maximize card acquisition for various products and sales channels.
• Review and manage various card programs with the aim to launch new programs and improve on existing features and benefits        
• Identify new market opportunities and design strategies and onboarding frameworks to deliver on the assigned P&L lines
• Drive cards product growth strategy in line with competitor benchmarking and positioning analysis.
• Support the Head of Cards to ensure that monitoring tools developed are applied and effectiveness of training and other ‘people development’ activities are properly monitored.

Innovation and strategic partnerships for New Business, 3rd party Vendor management -Time Split 25%

• Support Cards Head in developing product, alliance & marketing strategy to maximize card uptake.
• Development of new sales channels market opportunities for sales acquisition with 3rd parties.
• Market insights and data analytics form third parties e.g. Bureau, 3rd party partnerships to open opportunities for card acquisition.
• Drive digital strategy for new cards business through channel optimization and integration with strategic partners with an aim of driving new customer growth.
• Management of 3rd party vendors for seamless delivery of product stocks, payment and SLA management
• 3rd party Coordination of invoice and reconciliation to achieve efficiencies.
• Channels efficiency to implement initiatives that drive an excellent customer onboarding experience with proper operational KPIs and measures
• Conduct monthly quarterly assurance review sessions to achieve win-win business relationships

Governance, Control and Risk-Time Split 10%

• Ensure compliance to Bank controls, policy, service standards and procedures as laid down by the bank
• Ensure all mandatory training is completed to deadline and understood within given timescales.
• All risk events (incidents) or control failures to be escalated, investigated, reported and fixed at root cause to prevent re occurrence.
• Successful independent conformance assurance (e.g.RCA, BIA, Regulatory Compliance, PwC)

People and Teamwork- Time split 5%

• Work closely with the Head of Cards and the Issuing team to deliver exceptional business performance
• Share best practice with, and provide feedback to, the other members of efficiency Team, on all business and people related issues, climate and local development and initiatives.
• Build effective relationships, influence and motivate Team Leaders to ensure their wholehearted commitment to effective application of performance management practices.

Self-Development Time- Split 5%

• Pursue self-development to increase personal effectiveness, acknowledging strengths and areas for development.

Role/person specification

Qualification

Essential –Bachelor’s degree

Preferred – Master’s degree

Preferred Experience

• Prior experience in banking
• Credit card experience a plus

Knowledge and Skills

Essential

• Strong understanding of the credit card business and market
• Good understanding of Risks and Controls
• Good understanding of the Bank Policies and procedures
• Productivity Management and process improvement techniques
• Good understanding of End-to-end process & workflow

Preferred

• Knowledge of MI tools required for more effective management

Behavioral Competencies

• Interpersonal skills
• Time management skills
• Team working ability

Technical Competencies

• Presentation skills
• Excellent numerical  skills
• Excellent communication skills
• Good analytical and interpretation skills

Absa Bank Kenya is an equal opportunity, affirmative action employer. Preference will be given to suitable candidates from designated groups whose appointments will contribute towards the achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Application deadline: March 3, 2026.

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Business Development Manager- Card Issuing at Absa Bank Limited

Business Development Manager- Card Issuing

Job Summary

This role will primarily focus on driving the cards product strategy (including credit, debit & prepaid card programs), piloting growth avenues through new partnerships and new customer programs, optimizing existing partnerships, marketing channels and card campaigns.

Job Description

Key Accountabilities/ Deliverable/ Outcomes

Drive Business Performance -Time split 55%

• Develop in partnership with credit Risk and data analytics teams lending frameworks that facilitate growth opportunities both for internal and external target populations.
• Work closely with internal partners like sales channels, Marketing, Finance, Analytics & other supporting departments to achieve the assigned Credit Card business targets-P&L.
• Work closely with branch network to drive card education and acceptance. Conceptualize and lead new avenues of growth in collaboration with the scheme partner
• Develop and implement marketing strategies and sales acquisition campaigns to maximize card acquisition for various products and sales channels.
• Review and manage various card programs with the aim to launch new programs and improve on existing features and benefits        
• Identify new market opportunities and design strategies and onboarding frameworks to deliver on the assigned P&L lines
• Drive cards product growth strategy in line with competitor benchmarking and positioning analysis.
• Support the Head of Cards to ensure that monitoring tools developed are applied and effectiveness of training and other ‘people development’ activities are properly monitored.

Innovation and strategic partnerships for New Business, 3rd party Vendor management -Time Split 25%

• Support Cards Head in developing product, alliance & marketing strategy to maximize card uptake.
• Development of new sales channels market opportunities for sales acquisition with 3rd parties.
• Market insights and data analytics form third parties e.g. Bureau, 3rd party partnerships to open opportunities for card acquisition.
• Drive digital strategy for new cards business through channel optimization and integration with strategic partners with an aim of driving new customer growth.
• Management of 3rd party vendors for seamless delivery of product stocks, payment and SLA management
• 3rd party Coordination of invoice and reconciliation to achieve efficiencies.
• Channels efficiency to implement initiatives that drive an excellent customer onboarding experience with proper operational KPIs and measures
• Conduct monthly quarterly assurance review sessions to achieve win-win business relationships

Governance, Control and Risk-Time Split 10%

• Ensure compliance to Bank controls, policy, service standards and procedures as laid down by the bank
• Ensure all mandatory training is completed to deadline and understood within given timescales.
• All risk events (incidents) or control failures to be escalated, investigated, reported and fixed at root cause to prevent re occurrence.
• Successful independent conformance assurance (e.g.RCA, BIA, Regulatory Compliance, PwC)

People and Teamwork- Time split 5%

• Work closely with the Head of Cards and the Issuing team to deliver exceptional business performance
• Share best practice with, and provide feedback to, the other members of efficiency Team, on all business and people related issues, climate and local development and initiatives.
• Build effective relationships, influence and motivate Team Leaders to ensure their wholehearted commitment to effective application of performance management practices.

Self-Development Time- Split 5%

• Pursue self-development to increase personal effectiveness, acknowledging strengths and areas for development.

Role/person specification

Qualification

Essential –Bachelor’s degree

Preferred – Master’s degree

Preferred Experience

• Prior experience in banking
• Credit card experience a plus

Knowledge and Skills

Essential

• Strong understanding of the credit card business and market
• Good understanding of Risks and Controls
• Good understanding of the Bank Policies and procedures
• Productivity Management and process improvement techniques
• Good understanding of End-to-end process & workflow

Preferred

• Knowledge of MI tools required for more effective management

Behavioral Competencies

• Interpersonal skills
• Time management skills
• Team working ability

Technical Competencies

• Presentation skills
• Excellent numerical  skills
• Excellent communication skills
• Good analytical and interpretation skills

Absa Bank Kenya is an equal opportunity, affirmative action employer. Preference will be given to suitable candidates from designated groups whose appointments will contribute towards the achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Application deadline: March 3, 2026.

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Transactional Banking Sales Manager- Financial Institutions at Absa Bank Limited

Job Summary

Assist in articulation, ownership, and execution of the TB Strategy for Financial Institution (FI) portfolio in Kenya.

To lead and manage senior level client interaction and sales.

Manage and deliver business objectives for the portfolio of clients assigned in this segment.

Manage and grow TB business each year across the portfolio of clients.

Manage the returns while employing sound risk management disciplines

Ensure that all activities and duties are carried out in full compliance with regulatory requirements,

Enterprise-Wide Risk Management Framework and internal Absa Group Policies and Policy Standards.

Understand and manage risks and risk events (incidents) relevant to the role.

Job Description

Key Accountabilities

Sales – 70%

• Accountable for the delivery of TB revenues from portfolio of clients assigned in FI.
• Develop and execute the sales strategy to deliver the revenue ambition through the portfolio of existing and target clients in FI.
• Increase client penetration and revenues for the bank by actively promoting the bank’s network and product capabilities (cross selling). Replicate TB solutions and successes within the portfolio.
• Lead the team to achieve quantitative and qualitative performance objectives for your portfolio. Leverage the existing sales tools and techniques to identify opportunities for new/incremental business – account planning and pipeline management to achieve sales/revenue targets.
• Maintain a detailed and up to date knowledge of the bank’s comprehensive products capabilities and their application to clients’ needs and use this knowledge in structuring of solutions.
• Set SMART individual objectives that are in line with and seek to achieve the overall objectives.
• Ensure smooth interaction and communication with Customer Support team, product development and customer services teams within FI teams across the Absa Group. Drive alignment with key stakeholders; TB teams across multiple geographies to achieve TB priorities
• Maintain high performance standards and role model behaviours that demonstrate the bank values

Service & Operational Rigor – 30%

• Working with the FI operations teams locally and at the group to deliver world class customer service practices and ensure adherence to Absa service standards.
• Work with the FI coverage teams to develop relationship account plans for their customer portfolios.
• Achieve operational rigor excellence in all aspects of procedures and processes undertaken to ensure 100% compliance.
• Minimize potential for fraudulent applications by following each product criteria.
• Ensuring that pricing is authorized by Transaction Baking Head, agreed with Customer, and properly set up to ensure 100% collection upon product/customer set up.
• Follow the TB end-to-end product set-up process ensuring new set-ups are authorized and properly set up.
• Ensure compliance with operations risk & rigour requirements e.g., Health & Safety standards and security of premises.

Education and experience required

• Postgraduate or equivalent academic qualifications
• Over 5 years banking experience, majority of which must be in Cash and Trade.

Knowledge and skills:

• FI Cash and Trade product knowledge
• Solid and proven frontline transactional sales experience across Trade Finance (documentary trade products i.e., LCs, bonds & guarantees; bank & country risk products), & Cash Management (Regional/Local payments, receipts and liquidity management structures, system infrastructure, etc.)
• Skills for analyzing and formatting data provided by Finance and other sources
• Strong sales management skills and experience, ideally with relevant banking or business/corporate banking background.
• Proven treasury, credit, and country risk exposure
• Open minded, good listener, flexible with ‘think out of the box’s mentality
• Strong negotiation and presentation skills; ability to communicate with all levels in an organization
• Disciplined approach to deal execution/client follows up
• Strong cross-cultural awareness
• Excellent interpersonal skills
• Team player
• Excellent knowledge of the banking policies, standards, local regulations, and legislation of the prevention of money laundering

Application Deadline – 25th February 2026

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Lead Data Management at Absa Bank Group

Job Summary

The Data Management Specialist works as part of the central data management team and partners with business units to execute metadata management and data quality initiatives. This role combines expertise in metadata, data quality and governance with strong business engagement skills to enable consistent practices across the enterprise, support compliance, and drive adoption of data management tools.

Job Description

Metadata Management

• Capture, maintain and govern metadata for critical data elements across the enterprise.
• Support the creation and maintenance of business glossaries, data dictionaries, and data lineage documentation.
• Ensure metadata is consistent, accurate and accessible to data users and stakeholders.

Data Quality

• Define, monitor, and enforce data quality rules and standards.
• Collaborate with data stewards and business users to resolve data quality issues.
• Implement processes and tools for continuous data quality measurement and improvement.

Data Governance Support

• Act as a key contributor to the data governance framework, policies and procedures.
• Facilitate workshops and engagements with business and technical teams to define ownership, accountability and stewardship for data.
• Support compliance with internal standards and external regulations (e.g., BCBS 239, POPIA, GDPR).

Business Analysis & Stakeholder Engagement

• Gather and translate business requirements into metadata and data quality specifications.
• Act as the bridge between business units, data management teams and IT to ensure alignment of data initiatives.
• Provide insights and recommendations to improve data management practices and data-driven decision-making.

Central Team & Business Support

• Serve as a liaison between the central data management team and business units to ensure consistent execution of metadata and data quality practices.
• Provide hands-on support and guidance to business teams in implementing metadata standards and resolving data quality issues.

Tool Adoption & Enablement

• Promote and drive adoption of enterprise data management tools (e.g. Ataccama) across business and technical teams.
• Deliver training, communication and enablement activities to increase awareness and effective use of data management platforms.

Tools & Technology

• Work with metadata management tools (e.g., Collibra, Informatica EDC, Ataccama) and data quality platforms.
• Leverage analytics and reporting tools to monitor data quality and metadata adoption.

Education and Experience Required

• Minimum 3 – 5 years’ experience in enterprise data management, governance or related fields.
• BSc in Information Technology, Risk Management, or equivalent diploma advantageous.
• Proven experience in implementing metadata capabilities (business glossaries, metadata repositories, data lineage solutions).
• Experience with data quality tools and frameworks.
• Exposure to data visualisation tools (e.g., Power BI, QlikView) advantageous.
• Familiarity with regulatory requirements related to data (e.g., BCBS 239, GDPR).

Key Skills & Competencies

• Strong understanding of metadata management, data quality and data governance frameworks.
• Ability to analyse, document, and communicate complex data concepts to technical and non-technical stakeholders.
• Experience with data management tools (specifically Metadata and DQ).
• Strong problem-solving, organizational and collaboration skills.
• Knowledge of business processes and data flows to contextualise metadata and quality requirements.
• Excellent communication and stakeholder engagement skills.
• Familiarity with data architecture and modeling principles advantageous

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Finance Business Partner at Absa Bank

Job Summary

To provide specialist advice and support in business enablement and creation of information to inform decision making.

Job Purpose:

Understand, report, and challenge the performance of the business via highly clear and concise management information. Support key business decisions through providing detailed analysis of the financial implications. To support the business partner community by:

• Providing the senior management team with an insightful knowledge of the bank’s business drivers through robust and challenging analysis.
• Providing a proactive approach to improving quality of management information and analysis.
• Acting as a focal point for communication between Finance and other departments / clusters within ABK and Group Finance, on budget and performance issues.
• Identifying cost drivers and recommending cost control / management initiatives
• Take the lead in Business banking finance support.
• Business liaison – completing ad hoc analysis and answering queries as requested by the business.

Key Accountabilities

Planning– 40%

• To co-ordinate preparation of RBB’s medium term plan and budgets including providing management with analytical support to enable them to prepare and submit quality budgets within agreed time frames.
• To challenge functional budgets thereby ensuring that they are realistic and stretching.
• To ensure capital budgets are adhered to.
• Build a relationship with all budget holders at all levels.
• Ensure functional and Group cross-working in Country and with center teams
• To agree key budget assumptions and to prepare the budget timetable.
• Prepare CMC and Board packs on MTP / STP.

Business Performance Management, Decision Support and Strategy / Planning – 45%

• Challenge plans to commit costs, identifying areas for cost efficiency and managing the delivery of benefits
• Support production of specific technical elements of Management Accounts including Regulatory Reporting, the provision of core ongoing accounting operations, chart of values, etc.
• Carry out “what if” analysis for the business to assess the benefits of new products, investments, or strategies
• Critically review output to ensure that it is a sufficient standard in terms of both presentation and accuracy.  Continuously review processes and deliverables to find more efficient means of production and more effective means of presentation
• Answer technical queries on the production of financials
• To provide an updated annual/half yearly forecast of performance against budget.
• Carry out monthly financial reporting to the regional office in South Africa
• Prepare finance mancom decks to assist the business optimize on its financial performance.

Financial Control- 10%

• Challenge plans to commit costs, identifying areas for cost efficiency and managing the delivery of benefits
• Support production of specific technical elements of Management Accounts including Regulatory Reporting, the provision of core ongoing accounting operations, chart of accounts, etc

Team and Staff Management: 5%

• Take responsibility for personal performance development, training and career development plans and ensure they are relevant and progressed
• Actively contribute to both immediate team and relevant customer contacts.

Preferred Qualification

• Bachelors degree and Professional Qualifications: Financial Sciences (Required).

Preferred Experience

• Knowledge of Absa accounting policies and procedures.
• Good understanding of business strategic objectives.
• Good understanding of business processes and activities and the underlying cost driver
• Part qualified/ newly qualified accountant (those training towards accounting qualifications will be considered)
• Proven experience of working in a financially focused role
• Financial Modelling
• Banking experience (particularly important for RBB Product Profitability role)

Knowledge and Skills

• An ability to acquire skills quickly to interrogate systems e.g., TM1.
• Good communication skills, particularly the ability to summarize large amounts of data and present in a concise and readily understood format.
• Ability to communicate complex financial analysis to non-financial people.

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AAML -Fund Administration Manager at Absa Bank

Job Summary

Fund Administration involves the Management and delivery of back-office services to Absa Asset Management Limited. The Fund Administration Manager is responsible for overseeing the administration and operational aspects of investment funds, ensuring compliance with regulatory requirements, accurate reporting, and efficient management of fund activities. This role acts as a key liaison between internal teams, external service providers, and regulatory bodies to maintain the integrity and performance of the funds.

Job Description

Fund Administration – 40%

• Maintain accurate records, calculating net asset values, and generating reports for investors, managers, and regulators
• Track investments, handling trade settlements, and reconciling positions with custodians.
• Manage investments and redemption requests, distributing capital gains, and communicating with AAML
• Navigate the complex regulatory landscape applicable to different fund types and ensuring adherence to best practices.
• Ensure smooth operation and compliance of an entire investment fund.
• Execute Fund Administration activities including fund accounting, financial reporting, net asset value calculation, capital calls, distributions, investor communications and other functions carried out in support of an investment fund.

Transaction Processing – 40%

• Ensure overall processing of trade and related transactions
• Ensure Processing of withdrawals, transfers and switches in a timely manner
• Ensure Processing of daily corporate actions
• Preparation and maintenance of client investments, portfolio pricing, net asset value calculation and expense accrual calculations
• Ensure trade and position break reports are actioned including  daily reconciliations of both assets and cash.
• Ensure preparation of accurate financial statements
• Ensure preparation of accurate and timely regulatory reporting
• Ensure timely tax reporting
• Computation of performance fees
• Calculation of the net asset value (daily, weekly, monthly)
• Ensure distribution is performed timeously
• Tracking of return of capital and return rates
• Ensure compliance with anti-money laundering procedures
• Ensure compliance with internal systems, procedures and processes
• Any other duties that may from time to time be required which are appropriate to the role and business requirements.

People Management – 10%

• Team Leadership: Lead and mentor the fund administration team, ensuring adequate training and development of staff.
• Performance Management: Conduct performance reviews and set clear objectives for team members.
• Process Improvement: Implement best practices in fund operations and continuously seek process improvements to enhance efficiency and accuracy.

Risk Management – 10%

• Risk Control: Identify and mitigate risks associated with fund operations, ensuring robust internal controls are in place.
• Exception Reporting: Investigate and resolve exceptions or discrepancies in fund transactions, working closely with other departments such as IT, risk, and finance.

Knowledge Skills & Experience

• A good appreciation of the overall Asset management and how they impact on the overall business.
• A good knowledge of the banks operating systems, processes, and procedures
• A detailed understanding of Operational risk issues and Policies on Operational risk and information security
• A good knowledge of Absa Kenya products, service standards and customer requirements
• Good Understanding of Asset management
• Good Knowledge of Customer service
• Leadership Capabilities

Qualifications

• Bachelor’s Degree & Professional certifications

Application Deadline – 27th January 2026

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Full Stack Engineer (KE) at Absa Group

Job Summary

We are seeking a highly skilled and intellectually curious developer (ideally Full Stack) to join our dynamic team. This role requires a strong foundation in backend development, cloud services, and data processing technologies. The ideal candidate is a conceptual thinker who thrives in solving complex problems and building scalable solutions.

Job Description

Key Responsibilities

• Design, develop, and maintain scalable backend systems using Scala, Spark, and Python
• Build and optimize data pipelines and processing workflows
• Integrate and manage AWS backend services (e.g., Lambda, S3, DynamoDB, ECR + ECS, etc.)
• Collaborate with front-end developers and other stakeholders to deliver full-stack solutions
• Participate in architectural discussions and contribute to technical decision-making
• Write clean, maintainable, and well-documented code
• Troubleshoot and debug applications across the stack
• Stay current with emerging technologies and industry trends

Required Skills & Qualifications

• Proficiency in Scala, Spark, or/and Python
• Strong experience with AWS backend services
• Solid understanding of backend development principles and best practices
• Experience with RESTful APIs, microservices, and serverless architectures
• Ability to think conceptually and solve abstract problems
• Excellent communication and collaboration skills
• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience)

Preferred Qualifications

• Bachelor of Commerce (B.Com) in Technology or related qualifications
• Experience with front-end technologies (e.g., React, Angular, Vue.js)
• Familiarity with CI/CD pipelines and DevOps practices
• Knowledge of containerization tools (e.g., Docker, Kubernetes)
• Familiarity with CI/CD pipelines and DevOps practices (e.g. Terraform)

Education Bachelor’s Degree: Information Technology

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Branch Manager Karatina at Absa Bank Kenya

Job Purpose:

• To drive and deliver exceptional Retail and Business Banking performance, through powerful branch leadership, team development, excellent customer experience and achievement of Operational & Controls rigor excellence in branches.
• Provide powerful leadership in the branch to deliver exceptional branch business growth and profitability.
• Drive implementation of business and service strategies, deliver Retail and Business Banking performance and growth targets in the branch.
• Maintain high level of bank standards and management controls to achieve operational & Controls rigor excellence, through strict adherence to operations and compliance policies and guidelines
• Establish a high-performance culture amongst the branch team.

Key Accountabilities

Business Growth – 60%

• Implement business strategic initiatives, create ownership of the branch performance targets. Agree branch execution plans/strategies and ensure they are aligned to the Banks overall strategy- Growth, Transformation and Returns.
• Diligently monitor branch business performance and make adjustments to the execution strategies accordingly.
• Manage branch portfolio risks in line with the bank’s portfolio appetite.
• In conjunction with the Regional manager and products development, conduct product review and product development through constant feedback from the market.
• Collaborate and coordinate the development and implementation of sales initiatives with other business functions such as CIB, Asset Finance, Bancassurance, Lead generation team to maximize on cross selling opportunities
• Conduct market intelligence to identify new market opportunities, customer trends, existing geographical strength, emerging government directives and changes in policy by regulators.
• Manage borrowing and non-borrowing accounts in the branch to enhance customer loyalty and retention.
• Harness existing staff potential and create new competencies in order to achieve competitive advantage.
• Lead the branch team to achieve its customer retention objectives, Transaction migrations from the counter to alternate channels, balance sheet growth goals and acquisitions. Support will include Achieving branch sales targets as well as participating and leading  sales activations
• Establish firm relationships with Top 200 clients and business influencers in the local area.
• Provide regular feedback to staff (individual/corporate) on performance (Sales, NPS etc.).
• Provide clear direction and guidance to branch staff on business objectives, translating and prioritizing them into business performance measures at branch level.
• Ensure proper controls, processes & procedures are adhered to at all times as per the laid down Absa bank policies.
• At all times, ensure branch is opened and closed as per the approved regulatory timelines. Operations staff are ready and equipped to serve customers. This includes opening and closing branch batch on the core banking system.
• Branch must maintain the look and feel as per the Absa bank standards.
• Ensure that Absa Bank’s policies are adhered to at all times when handling different products and solutions. Ensure adherence to all KYC & AML processes with regards to New to Bank business and acceptable TAT/Accuracy is observed at all times.
• Ensure all relevant system reports are printed, appropriately reviewed, signed off on timely basis and filed as per Absa Records Management policy.
• Ensure you and your team remain alert to the risk of financial crime and assist in the Banks efforts in combating it by adhering to the key principles in relation to: positively identifying your customers, knowing your customer, reporting suspicions, obtaining correct supporting documents in regard to LCT/OTT/FX Trades, safeguarding records and not disclosing suspicions to customers.
• In conjunction with the Branch Operation Lead – BOL, you are responsible for strict cost management in the branch by reviewing all service provider quotations before the work can proceed. In addition, BOL must conduct  regular reviews of the following cost elements:
• Branch expenditure.
• Equipment maintenance.
• Overtime approvals.
• Stationery consumption, telephones, electricity, water, travel etc.
• Staff costs
• Sundry losses
• Ensure compliance with operational, Security, controls and process risks requirements to avoid losses and prevent fraud arising from operational lapses and to protect Bank and customer assets.
• Ensure that the branch achieves a minimum of Satisfactory audit rating through continuous assessment and prompt closure of all audit exceptions sighted
• Ensure that relevant approvals for all transactions are sort at all times as guided in the laid down policies

Internal Controls, Governance, Processes & Procedures – 15%

• Ensure proper controls, processes & procedures are adhered to at all time as per the laid down Absa bank policies through the BOL.
• At all times, through the BOL, ensure branch is compliant with all regulatory requirements i.e. opened and closed within the approved regulatory timelines, all approved licenses are in place and up to date etc.
• Ensure that Absa Bank’s policies are adhered to at all times when handling different products and solutions. Ensure adherence to all KYC & AML processes with regards to New to Bank business and acceptable TAT/Accuracy is observed at all times.
• Ensure all relevant system reports are printed, appropriately reviewed, signed off on timely basis and filed as per Absa Records Management policy.
• Ensure you and your team remain alert to the risk of financial crime and assist in the Banks efforts in combating it by adhering to the key principles in relation to: positively identifying your customers, knowing your customer, reporting suspicions, obtaining correct supporting documents in regard to LCT/OTT/FX Trades, safeguarding records and not disclosing suspicions to customers.
• Responsible for strict cost management in the branch by reviewing all service provider quotations before the work can proceed. In addition, BOL must conduct  regular reviews of the following cost elements:
• Branch expenditure.
• Equipment maintenance.
• Overtime approvals.
• Stationery consumption, telephones, electricity, water, travel etc.
• Staff costs
• Sundry losses
• Ensure compliance with operational, Security, controls and process risks requirements to avoid losses and prevent fraud arising from operational lapses and to protect Bank and customer assets.
• Ensure that the branch achieves a minimum of Satisfactory audit rating through continuous assessment and prompt closure of all audit exceptions sighted
• Ensure that relevant approvals for all transactions are sort at all times as guided in the laid down policies.
• Ensure all fees and commissions due to the bank are collected.
• Drive quality sales through actioning of unfunded accounts, uncollected credit cards and delinquency.
• Ensure Data privacy policies are adhered to at the branch at all times.

Customer Experience- 15%

• Branch must maintain the look and feel as per the Absa bank standards.
• Ensure excellent customer experience is maintained at all times.
• Ensure set TAT is achieved at all times.
• Appraise and promptly act on customer issues /complaints escalating as necessary to ensure timely resolution.
• Ensure set TAT on response to customer queries on phone, email or by letters is strictly adhered to.
• Ensure customer data is up to date.
• Ensure branch NPS score are maintained as per the set standards
• Co-ordinate branch initiatives aimed at gathering feedback from customers on service standards and advise leadership for improvements
• Provide leadership around customer experience at the branch
• Monitor the counter service to ensure customers are served within acceptable waiting time.

Capacity Building & People Management – 10%

• Have no repeat audit findings and do snap checks within SLA
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Barclays Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.

Preferred Qualification

• University degree in a relevant discipline, post graduate qualifications will be an added advantage.

Preferred Experience

• At least 5 years Banking / Financial Services experience out of which at least 3 years in branch management with good track record of performance
• Prior experience in the banking industry; including experience in supervisory or managerial positions

Knowledge and Skills

• Strong leadership, managerial, and interpersonal skills necessary to effectively lead and motivate teams, collaborate with stakeholders, and drive change within the branch.
• Strong leadership and Managerial Skills.
• Demonstrate effective communication skills, problem-solving abilities, and the capacity to motivate and develop staff.
• A solid understanding of financial products and services offered by the bank
• knowledgeable about lending procedures, investment options, regulatory compliance, risk management, and customer relationship management.
• A solid track record of achieving sales targets, & the ability to drive sales and deliver excellent sales target set by the bank.
• A good understanding of banking regulations, compliance requirements, and risk management practices to ensure that the branch operates within legal and ethical boundaries.
• Up to date knowledge of competitor and market activity in local area
• Detailed working knowledge of operational and credit risk policies and procedures for both Retail and Business Banking segments

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Branch Manager- Homabay at Absa Bank Kenya

Job Description

Key Accountabilities.

Business Growth: Time Split 60%

• Implement business strategic initiatives and create ownership of the branch performance targets. Agree on branch execution plans/strategies and ensure they are aligned to the Banks overall strategy- Growth, Transformation, and Returns.
• Diligently monitor branch business performance and make adjustments to the execution strategies accordingly.
• Manage branch portfolio risks in line with the bank’s portfolio appetite.
• In conjunction with the regional manager and products development, conduct product review and product development through constant feedback from the market.
• Collaborate and coordinate the development and implementation of sales initiatives with other business functions such as CIB, Asset Finance, Bancassurance, and Lead generation team to maximize cross-selling opportunities.
• Conduct market intelligence to identify new market opportunities, customer trends, existing geographical strength, emerging government directives, and changes in policy by regulators.
• Manage borrowing and non-borrowing accounts in the branch to enhance customer loyalty and retention.
• Harness existing staff potential and create new competencies in order to achieve competitive advantage.
• Lead the branch team to achieve its customer retention objectives, Transaction migrations from the counter to alternate channels, balance sheet growth goals, and acquisitions. Support will include Achieving branch sales targets as well as participating in and leading sales activations
• Establish firm relationships with the Top 200 clients and business influencers in the local area.
• Provide regular feedback to staff (individual/corporate) on performance (Sales, NPS, etc.).
• Provide clear direction and guidance to branch staff on business objectives, translating and prioritizing them into business performance measures at the branch level.
• Ensure proper controls, processes & procedures are adhered to at all times as per the laid down Absa bank policies.
• At all times, ensure the branch is opened and closed as per the approved regulatory timelines. Operations staff are ready and equipped to serve customers. This includes opening and closing branch batches on the core banking system.
• The branch must maintain the look and feel as per Absa bank standards.
• Ensure that Absa Bank’s policies are adhered to at all times when handling different products and solutions. Ensure adherence to all KYC & AML processes with regards to New to Bank business and acceptable TAT/Accuracy is observed at all times.
• Ensure all relevant system reports are printed, appropriately reviewed, signed off on a timely basis, and filed as per Absa Records Management policy.
• Ensure you and your team remain alert to the risk of financial crime and assist in the Banks efforts in combating it by adhering to the key principles in relation to: positively identifying your customers, knowing your customer, reporting suspicions, obtaining correct supporting documents in regard to LCT/OTT/FX Trades, safeguarding records and not disclosing suspicions to customers.
• In conjunction with the Branch Operation Lead – BOL, you are responsible for strict cost management in the branch by reviewing all service provider quotations before the work can proceed. In addition, BOL must conduct regular reviews of the following cost elements:
• Branch expenditure.
• Equipment maintenance.
• Overtime approvals.
• Stationery consumption, telephones, electricity, water, travel, etc.
• Staff costs
• Sundry losses
• Ensure compliance with operational, Security, controls and process risks requirements to avoid losses and prevent fraud arising from operational lapses, and to protect Bank and customer assets.
• Ensure that the branch achieves a minimum satisfactory audit rating through continuous assessment and prompt closure of all audit exceptions sighted.
• Ensure that relevant approvals for all transactions are sorted at all times as guided in the laid down policies.

Internal Controls, Governance, Processes & Procedures; Time Split 15%

• Ensure proper controls, processes & procedures are adhered to at all times as per the laid down Absa bank policies through the BOL.
• At all times, through the BOL, ensure the branch is compliant with all regulatory requirements i.e. opened and closed within the approved regulatory timelines, all approved licenses are in place and up to date, etc.
• Ensure that Absa Bank’s policies are adhered to at all times when handling different products and solutions. Ensure adherence to all KYC & AML processes with regards to New to Bank business and acceptable TAT/Accuracy is observed at all times.
• Ensure all relevant system reports are printed, appropriately reviewed, signed off on a timely basis, and filed as per Absa Records Management policy.
• Ensure you and your team remain alert to the risk of financial crime and assist in the Banks efforts in combating it by adhering to the key principles in relation to: positively identifying your customers, knowing your customer, reporting suspicions, obtaining correct supporting documents in regard to LCT/OTT/FX Trades, safeguarding records and not disclosing suspicions to customers.
• Responsible for strict cost management in the branch by reviewing all service provider quotations before the work can proceed. In addition, BOL must conduct regular reviews of the following cost elements:
• Branch expenditure.
• Equipment maintenance.
• Overtime approvals.
• Stationery consumption, telephones, electricity, water, travel, etc.
• Staff costs
• Sundry losses
• Ensure compliance with operational, Security, controls and process risks requirements to avoid losses and prevent fraud arising from operational lapses, and to protect Bank and customer assets.
• Ensure that the branch achieves a minimum satisfactory audit rating through continuous assessment and prompt closure of all audit exceptions sighted.
• Ensure that relevant approvals for all transactions are sorted at all times as guided in the laid down policies.
• Ensure all fees and commissions due to the bank are collected.
• Drive quality sales through actioning of unfunded accounts, uncollected credit cards, and delinquency.
• Ensure Data privacy policies are adhered to at the branch at all times.

Customer Experience: Time split 15%

• The branch must maintain the look and feel as per Absa bank standards.
• Ensure excellent customer experience is maintained at all times.
• Ensure set TAT is achieved at all times.
• Appraise and promptly act on customer issues /complaints escalating as necessary to ensure timely resolution.
• Ensure set TAT in response to customer queries by phone, email, or by letters is strictly adhered to.
• Ensure customer data is up to date.
• Ensure branch NPS scores are maintained as per the set standards.
• Co-ordinate branch initiatives aimed at gathering feedback from customers on service standards and advise leadership for improvements.
• Provide leadership around customer experience at the branch.
• Monitor the counter service to ensure customers are served within acceptable waiting time.

Capacity Building & People Management; Time split 10%

• Build and develop a high performing and motivated staff team in the branch by creating a conducive work environment, teamwork, regular duty rotations, and effective succession opportunities to ensure maximum productivity.
• Help in resource planning, setting performance objectives and measures of success for direct reports, and providing regular feedback on performance.
• Provide leadership by constantly offering training and guidance on the colleague’s expectations. Adequate coaching and mentoring of branch staff.
• Effectively manage, mobilize, and coordinate branch resources (Staff, equipment, safe environment, etc.) to achieve common goals.
• Ensure the assigned e-learning and internal training activities for self and direct reports are undertaken within set timelines.
• Determine and manage Training Needs Analysis and Succession plans for direct reports and ensure they do the same for all their staff.
• Manage performance/disciplinary issues/grievances for branch staff.
• Management of leave/sickness

Role/person specification

Qualification

A university degree in a relevant discipline, post graduate qualifications will be an added advantage.

Preferred Experience

• At least 5 years of Banking / Financial Services experience out of which at least 3 years in branch management with a good track record of performance.
• Prior experience in the banking industry; including experience in supervisory or managerial positions.

Knowledge and Skills

• Strong leadership, managerial, and interpersonal skills necessary to effectively lead and motivate teams, collaborate with stakeholders, and drive change within the branch.
• Strong leadership and Managerial Skills.
• Demonstrate effective communication skills, problem-solving abilities, and the capacity to motivate and develop staff.
• A solid understanding of financial products and services offered by the bank.
• knowledgeable about lending procedures, investment options, regulatory compliance, risk management, and customer relationship management.
• A solid track record of achieving sales targets, & the ability to drive sales and deliver excellent sales targets set by the bank.
• A good understanding of banking regulations, compliance requirements, and risk management practices to ensure that the branch operates within legal and ethical boundaries.
• Up-to-date knowledge of competitor and market activity in the local area
• Detailed working knowledge of operational and credit risk policies and procedures for both Retail and Business Banking segments.

Ideal Job Competencies

Technical Competencies

• Technology Skills – Knowledge of computerized banking applications and spreadsheets
• Conceptual and analytical skills – Ability to quickly grasp and understand systems and keen to details.
• Risk management – Ability to anticipate and mitigate risk by implementing appropriate risk management policies for the bank.
• Compliance and Regulatory Framework – Top incision understanding of the regulatory issues, reporting, and operational requirements as provided by CBK, KBA, KRA, etc.
• Basic Credit Skills – Good knowledge of personal and business credit underwriting and portfolio management.
• Audit standards & Legislation – Good knowledge of International Accounting, and Audit Standards, and Legislation
• Knowledge of Banking and Business Operations – Knowledge of all the Banks’ operations and processes and excellent knowledge of bank policies and procedures to consistently achieve the required compliance standard.

Behavioral Competencies

• Results and achievements oriented- Strives to achieve results, enjoys measuring others, being measured, and being judged on performance standards and those of others he/she leads to optimize employee productivity. Ability to effectively plan and monitor the branch performance using defined systems and processes.
• Leadership and Management Skills – Ability to identify, nurture and grow talent for self and others. Capability to mentor and manage changes. Self-empowerment to enable the development of open communication. Teamwork and trust are needed to support performance and a customer service-oriented culture.
• Communication & Interpersonal Skills – Well-developed oral and report-writing skills, ability to work with, coach, and mentor staff.
• Negotiation & Selling Skills – Must be a good negotiator, particularly in changing behavior and work practices but always win/win. Negotiate with customers on product offerings to grow customer numbers/value and product uptake.
• Human Resource Management Skills – Leadership skills, team building, and ability to train, develop, lead, and build motivated teams.
• Personal Ethics – Must be honest, fair, just but firm with self, and of high integrity.
• Relationship Management – Managing colleague and client relationships so as to ensure excellent customer experience leading to value add to the customer and increase in the Banks share of wallet.
• Conscious of banks’ reputation – Protect and enhance the banks’ reputation.

Work Cycle and Impact:

• In charge of branch strategic initiatives
• Branch leave management.
• Review and testing of offsite bank keys.
• Management of E-Learning for self and other branch staff.
• Ensure that Snap checks are undertaken strictly as per the laid down bank procedures (Monthly, quarterly, annually)
• Routine testing of control application and effectiveness

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Data Management Specialist at Absa Group Limited

Job Summary

The Data Management Specialist works as part of the central data management team and partners with business units to execute metadata management and data quality initiatives. This role combines expertise in metadata, data quality and governance with strong business engagement skills to enable consistent practices across the enterprise, support compliance, and drive adoption of data management tools.

Job Description

Metadata Management

• Capture, maintain and govern metadata for critical data elements across the enterprise.
• Support the creation and maintenance of business glossaries, data dictionaries, and data lineage documentation.
• Ensure metadata is consistent, accurate and accessible to data users and stakeholders.

Data Quality

• Define, monitor, and enforce data quality rules and standards.
• Collaborate with data stewards and business users to resolve data quality issues.
• Implement processes and tools for continuous data quality measurement and improvement.

Data Governance Support

• Act as a key contributor to the data governance framework, policies and procedures.
• Facilitate workshops and engagements with business and technical teams to define ownership, accountability and stewardship for data.
• Support compliance with internal standards and external regulations (e.g., BCBS 239, POPIA, GDPR).

Business Analysis & Stakeholder Engagement

• Gather and translate business requirements into metadata and data quality specifications.
• Act as the bridge between business units, data management teams and IT to ensure alignment of data initiatives.
• Provide insights and recommendations to improve data management practices and data-driven decision-making.

Central Team & Business Support

• Serve as a liaison between the central data management team and business units to ensure consistent execution of metadata and data quality practices.
• Provide hands-on support and guidance to business teams in implementing metadata standards and resolving data quality issues.

Tool Adoption & Enablement

• Promote and drive adoption of enterprise data management tools (e.g. Ataccama) across business and technical teams.
• Deliver training, communication and enablement activities to increase awareness and effective use of data management platforms.

Tools & Technology

Work with metadata management tools (e.g., Collibra, Informatica EDC, Ataccama) and data quality platforms.

Leverage analytics and reporting tools to monitor data quality and metadata adoption.

• Education and Experience Required
• Minimum 3 – 5 years’ experience in enterprise data management, governance or related fields.
• BSc in Information Technology, Risk Management, or equivalent diploma advantageous.
• Proven experience in implementing metadata capabilities (business glossaries, metadata repositories, data lineage solutions).
• Experience with data quality tools and frameworks.
• Exposure to data visualisation tools (e.g., Power BI, QlikView) advantageous.
• Familiarity with regulatory requirements related to data (e.g., BCBS 239, GDPR).

Key Skills & Competencies

• Strong understanding of metadata management, data quality and data governance frameworks.
• Ability to analyse, document, and communicate complex data concepts to technical and non-technical stakeholders.
• Experience with data management tools (specifically Metadata and DQ).
• Strong problem-solving, organizational and collaboration skills.
• Knowledge of business processes and data flows to contextualise metadata and quality requirements.
• Excellent communication and stakeholder engagement skills.
• Familiarity with data architecture and modeling principles advantageous.

Education Bachelor’s Degree: Information Technology

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QRM Engineer (KE) at Absa Group Limited

Job Summary

We’re looking for a QRM Engineer who can blend hands-on technical depth with smart problem-solving to keep our QRM platform stable, scalable, and future-ready. This role sits at the intersection of Risk, Finance, and Technology—you’ll support, enhance, and automate QRM functionality while guiding how the platform evolves across cloud, DevOps, and infrastructure domains.

If you enjoy diving deep into systems, tightening processes, and making complex environments behave, you’ll fit right in.

Job Description

• Maintain, support, and enhance the QRM platform, ensuring uptime, accuracy, and efficient performance. 
• Implement configuration changes, scenario updates, and model adjustments within QRM. 
• Build and maintain automation, deployments, and infrastructure to support QRM environments. 
• Partner with Risk, Treasury, Finance, and Engineering teams to deliver high-quality solutions. 
• Drive modernization initiatives—cloud migration, containerization, infrastructure-as-code, and improved deployment practices. 
• Participate in troubleshooting, root-cause analysis, stability improvements, and performance tuning. 
• Ensure security, access controls, and compliance standards are consistently met across all environments. 
• Contribute to documentation, standards, and best practices. 

Core Technical Skills (Non-Negotiables) 

Cloud (AWS) 

• EC2 
• Lambda 
• IAM 
• DynamoDB 
• ECS 
• SNS 
• EventBridge 

DevOps / Infrastructure 

• CI/CD pipelines (ADO preferred) 
• Docker containerization 
• Terraform (Infrastructure as Code) 
• Basic networking (firewall rules, NACLs) 
• SMB share management 
• Windows Server 2019 / 2022 / 2025 
• Microsoft SQL Server 2019 / 2022 / 2025 

Scripting & Automation 

• Python 
• PowerShell 

QRM Responsibilities & Knowledge 

• Daily monitoring, job schedules, and workflow management in QRM. 
• Metadata maintenance, data feed troubleshooting, and import/export processes. 
• Understanding of ALM, Liquidity, IRRBB, FTP, and Balance Sheet modelling within QRM (advantageous). 
• Supporting regulatory and internal risk reporting cycles. 
• Experience with QRM upgrades, patches, and vendor interactions (preferred). 

Qualifications & Experience 

• Degree in Computer Science, Information Systems, Engineering, or related field. 
• 3–7 years’ experience in engineering, DevOps, or cloud roles—preferably supporting complex financial systems. 
• Prior exposure to QRM, Treasury, or Risk systems is a strong bonus. 
• Proven ability to work across technical and business teams. 

Soft Skills 

• Strong analytical thinker with excellent troubleshooting instincts. 
• Comfortable owning problems end-to-end. 
• Collaborative, articulate, and confident engaging with senior stakeholders. 
• Continuous improvement mindset—always looking to automate, optimise, and strengthen system stability. 

Education Bachelor’s Degree: Information Technology

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UI/UX Engineer at Absa Group Limited

Job Summary

We’re looking for a mid-to-senior UI/UX Engineer to lead the design and development of internal data products. You’ll combine front-end engineering with UX design to deliver intuitive, accessible, and performant web applications using Angular and TypeScript.

Job Description

Key Responsibilities

• Design & Develop Front-Ends: Build responsive UIs using Angular and TypeScript for tools like Unify, Aqueduct, and Data Gateway.
• Prototype and UX Design: Create wireframes and interactive prototypes using Figma or Adobe XD, refining user flows based on feedback.
• Testing and Quality Assurance: Write unit tests (Jest) and end-to-end tests (Cypress/Playwright), debug issues, and participate in code reviews.
• Performance & Accessibility: Optimize UI performance (Core Web Vitals), implement WCAG-compliant components, and ensure usability across devices.
• Collaborative Agile Development: Work in cross-functional squads, participate in Agile ceremonies, and use Git for version control.
• Contribute to Design Systems: Use and improve the cps-shared-ui library, document design guidelines, and promote consistency.
• User-Centric Problem Solving: Engage with users to gather feedback and propose UI/UX improvements.
• Mentorship & Team Development: Support junior members and share UI/UX best practices.
• Leadership in Agile & Design: Drive UI/UX initiatives aligned with squad goals.

Skills Technical

• TypeScript Proficiency: Strong experience with modern TypeScript and ES6+ features.
• Angular (v2+): Deep knowledge of Angular, including components, RxJS, CLI, and performance optimization.
• Unit Testing (Jest): Skilled in writing and maintaining test suites.
• End-to-End Testing: Experience with Cypress and/or Playwright.
• Git & Version Control: Proficient in collaborative workflows using Git.
• Data Engineering Domain (Advantageous): Familiarity with data pipelines and big data concepts.

UX & Design Tools

• Prototyping & Wireframing: Skilled in Figma or Adobe XD for mock-ups and prototypes.
• UX Best Practices: Strong understanding of navigation flows, information architecture, and design systems.
• User Research & Feedback (Nice to Have): Experience with usability testing and user interviews.

Performance & Accessibility

• Web Performance Optimization: Knowledge of lazy loading, bundling, caching, and tools like Chrome DevTools and Lighthouse.
• Accessibility (A11y): Familiar with WCAG 2.1, semantic HTML, ARIA roles, and screen reader testing.
• Cross-Browser/Cross-Device Compatibility: Ensures responsive design across browsers and devices.
• Monitoring & Analysis (Nice to Have): Experience with tools like Google Analytics or Application Insights.

EducationBachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)

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Branch Manager – Wote at Absa Bank Limited

Job Summary

• To drive and deliver exceptional Retail and Business Banking performance, through powerful branch leadership, team development, excellent customer experience, and achievement of Operational & Controls rigor excellence in branches.
• Provide powerful leadership in the branch to deliver exceptional branch business growth and profitability.
• Drive implementation of business and service strategies, deliver Retail and Business Banking performance and growth targets in the branch.
• Maintain a high level of bank standards and management controls to achieve operational & control rigor excellence, through strict adherence to operations and compliance policies and guidelines.
• Establish a high-performance culture amongst the branch team.

Job Description

Key Accountabilities (Duties & Responsibilities) and approximate time split.

Business Growth: Time Split 60%

• Implement business strategic initiatives and create ownership of the branch performance targets. Agree on branch execution plans/strategies and ensure they are aligned to the Banks overall strategy- Growth, Transformation, and Returns.
• Diligently monitor branch business performance and make adjustments to the execution strategies accordingly.
• Manage branch portfolio risks in line with the bank’s portfolio appetite.
• In conjunction with the regional manager and products development, conduct product review and product development through constant feedback from the market.
• Collaborate and coordinate the development and implementation of sales initiatives with other business functions such as CIB, Asset Finance, Bancassurance, and Lead generation team to maximize cross-selling opportunities.
• Conduct market intelligence to identify new market opportunities, customer trends, existing geographical strength, emerging government directives, and changes in policy by regulators.
• Manage borrowing and non-borrowing accounts in the branch to enhance customer loyalty and retention.
• Harness existing staff potential and create new competencies in order to achieve competitive advantage.
• Lead the branch team to achieve its customer retention objectives, Transaction migrations from the counter to alternate channels, balance sheet growth goals, and acquisitions. Support will include Achieving branch sales targets as well as participating in and leading sales activations
• Establish firm relationships with the Top 200 clients and business influencers in the local area.
• Provide regular feedback to staff (individual/corporate) on performance (Sales, NPS, etc.).
• Provide clear direction and guidance to branch staff on business objectives, translating and prioritizing them into business performance measures at the branch level.
• Ensure proper controls, processes & procedures are adhered to at all times as per the laid down Absa bank policies.
• At all times, ensure the branch is opened and closed as per the approved regulatory timelines. Operations staff are ready and equipped to serve customers. This includes opening and closing branch batches on the core banking system.
• The branch must maintain the look and feel as per Absa bank standards.
• Ensure that Absa Bank’s policies are adhered to at all times when handling different products and solutions. Ensure adherence to all KYC & AML processes with regards to New to Bank business and acceptable TAT/Accuracy is observed at all times.
• Ensure all relevant system reports are printed, appropriately reviewed, signed off on a timely basis, and filed as per Absa Records Management policy.
• Ensure you and your team remain alert to the risk of financial crime and assist in the Banks efforts in combating it by adhering to the key principles in relation to: positively identifying your customers, knowing your customer, reporting suspicions, obtaining correct supporting documents in regard to LCT/OTT/FX Trades, safeguarding records and not disclosing suspicions to customers.
• In conjunction with the Branch Operation Lead – BOL, you are responsible for strict cost management in the branch by reviewing all service provider quotations before the work can proceed. In addition, BOL must conduct regular reviews of the following cost elements:
• Branch expenditure.
• Equipment maintenance.
• Overtime approvals.
• Stationery consumption, telephones, electricity, water, travel, etc.
• Staff costs
• Sundry losses
• Ensure compliance with operational, Security, controls and process risks requirements to avoid losses and prevent fraud arising from operational lapses, and to protect Bank and customer assets.
• Ensure that the branch achieves a minimum satisfactory audit rating through continuous assessment and prompt closure of all audit exceptions sighted.
• Ensure that relevant approvals for all transactions are sorted at all times as guided in the laid down policies.

Internal Controls, Governance, Processes & Procedures; Time Split 15%

• Ensure proper controls, processes & procedures are adhered to at all times as per the laid down Absa bank policies through the BOL.
• At all times, through the BOL, ensure the branch is compliant with all regulatory requirements i.e. opened and closed within the approved regulatory timelines, all approved licenses are in place and up to date, etc.
• Ensure that Absa Bank’s policies are adhered to at all times when handling different products and solutions. Ensure adherence to all KYC & AML processes with regards to New to Bank business and acceptable TAT/Accuracy is observed at all times.
• Ensure all relevant system reports are printed, appropriately reviewed, signed off on a timely basis, and filed as per Absa Records Management policy.
• Ensure you and your team remain alert to the risk of financial crime and assist in the Banks efforts in combating it by adhering to the key principles in relation to: positively identifying your customers, knowing your customer, reporting suspicions, obtaining correct supporting documents in regard to LCT/OTT/FX Trades, safeguarding records and not disclosing suspicions to customers.
• Responsible for strict cost management in the branch by reviewing all service provider quotations before the work can proceed. In addition, BOL must conduct regular reviews of the following cost elements:
• Branch expenditure.
• Equipment maintenance.
• Overtime approvals.
• Stationery consumption, telephones, electricity, water, travel, etc.
• Staff costs
• Sundry losses
• Ensure compliance with operational, Security, controls and process risks requirements to avoid losses and prevent fraud arising from operational lapses, and to protect Bank and customer assets.
• Ensure that the branch achieves a minimum satisfactory audit rating through continuous assessment and prompt closure of all audit exceptions sighted.
• Ensure that relevant approvals for all transactions are sorted at all times as guided in the laid down policies.
• Ensure all fees and commissions due to the bank are collected.
• Drive quality sales through actioning of unfunded accounts, uncollected credit cards, and delinquency.
• Ensure Data privacy policies are adhered to at the branch at all times.

Customer Experience: Time split 15%

• The branch must maintain the look and feel as per Absa bank standards.
• Ensure excellent customer experience is maintained at all times.
• Ensure set TAT is achieved at all times.
• Appraise and promptly act on customer issues /complaints escalating as necessary to ensure timely resolution.
• Ensure set TAT in response to customer queries by phone, email, or by letters is strictly adhered to.
• Ensure customer data is up to date.
• Ensure branch NPS scores are maintained as per the set standards.
• Co-ordinate branch initiatives aimed at gathering feedback from customers on service standards and advise leadership for improvements.
• Provide leadership around customer experience at the branch.
• Monitor the counter service to ensure customers are served within acceptable waiting time.

Capacity Building & People Management; Time split 10%

• Build and develop a high performing and motivated staff team in the branch by creating a conducive work environment, teamwork, regular duty rotations, and effective succession opportunities to ensure maximum productivity.
• Help in resource planning, setting performance objectives and measures of success for direct reports, and providing regular feedback on performance.
• Provide leadership by constantly offering training and guidance on the colleague’s expectations. Adequate coaching and mentoring of branch staff.
• Effectively manage, mobilize, and coordinate branch resources (Staff, equipment, safe environment, etc.) to achieve common goals.
• Ensure the assigned e-learning and internal training activities for self and direct reports are undertaken within set timelines.
• Determine and manage Training Needs Analysis and Succession plans for direct reports and ensure they do the same for all their staff.
• Manage performance/disciplinary issues/grievances for branch staff.
• Management of leave/sickness

Role/person specification

Qualification

A university degree in a relevant discipline, post graduate qualifications will be an added advantage.

Preferred Experience

• At least 5 years of Banking / Financial Services experience out of which at least 3 years in branch management with a good track record of performance.
• Prior experience in the banking industry; including experience in supervisory or managerial positions.

Knowledge and Skills

• Strong leadership, managerial, and interpersonal skills necessary to effectively lead and motivate teams, collaborate with stakeholders, and drive change within the branch.
• Strong leadership and Managerial Skills.
• Demonstrate effective communication skills, problem-solving abilities, and the capacity to motivate and develop staff.
• A solid understanding of financial products and services offered by the bank.
• knowledgeable about lending procedures, investment options, regulatory compliance, risk management, and customer relationship management.
• A solid track record of achieving sales targets, & the ability to drive sales and deliver excellent sales targets set by the bank.
• A good understanding of banking regulations, compliance requirements, and risk management practices to ensure that the branch operates within legal and ethical boundaries.
• Up-to-date knowledge of competitor and market activity in the local area
• Detailed working knowledge of operational and credit risk policies and procedures for both Retail and Business Banking segments.

Ideal Job Competencies

Technical Competencies

• Technology Skills – Knowledge of computerized banking applications and spreadsheets
• Conceptual and analytical skills – Ability to quickly grasp and understand systems and keen to details.
• Risk management – Ability to anticipate and mitigate risk by implementing appropriate risk management policies for the bank.
• Compliance and Regulatory Framework – Top incision understanding of the regulatory issues, reporting, and operational requirements as provided by CBK, KBA, KRA, etc.
• Basic Credit Skills – Good knowledge of personal and business credit underwriting and portfolio management.
• Audit standards & Legislation – Good knowledge of International Accounting, and Audit Standards, and Legislation
• Knowledge of Banking and Business Operations – Knowledge of all the Banks’ operations and processes and excellent knowledge of bank policies and procedures to consistently achieve the required compliance standard.

Behavioral Competencies

• Results and achievements oriented- Strives to achieve results, enjoys measuring others, being measured, and being judged on performance standards and those of others he/she leads to optimize employee productivity. Ability to effectively plan and monitor the branch performance using defined systems and processes.
• Leadership and Management Skills – Ability to identify, nurture and grow talent for self and others. Capability to mentor and manage changes. Self-empowerment to enable the development of open communication. Teamwork and trust are needed to support performance and a customer service-oriented culture.
• Communication & Interpersonal Skills – Well-developed oral and report-writing skills, ability to work with, coach, and mentor staff.
• Negotiation & Selling Skills – Must be a good negotiator, particularly in changing behavior and work practices but always win/win. Negotiate with customers on product offerings to grow customer numbers/value and product uptake.
• Human Resource Management Skills – Leadership skills, team building, and ability to train, develop, lead, and build motivated teams.
• Personal Ethics – Must be honest, fair, just but firm with self, and of high integrity.
• Relationship Management – Managing colleague and client relationships so as to ensure excellent customer experience leading to value add to the customer and increase in the Banks share of wallet.
• Conscious of banks’ reputation – Protect and enhance the banks’ reputation.

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Branch Manager – Mtwapa at Absa Bank Limited

Key Accountabilities (Duties & Responsibilities)

Business Growth – Time Split 60%

• Implement business strategic initiatives and create ownership of the branch performance targets. Agree on branch execution plans/strategies and ensure they are aligned to the Banks overall strategy- Growth, Transformation, and Returns.
• Diligently monitor branch business performance and make adjustments to the execution strategies accordingly.
• Manage branch portfolio risks in line with the bank’s portfolio appetite.
• In conjunction with the regional manager and product development, conduct product reviews and product development through constant feedback from the market.
• Collaborate and coordinate the development and implementation of sales initiatives with other business functions such as CIB, Asset Finance, Bancassurance, and Lead generation team to maximize cross-selling opportunities.
• Conduct market intelligence to identify new market opportunities, customer trends, existing geographical strength, emerging government directives, and changes in policy by regulators.
• Manage borrowing and non-borrowing accounts in the branch to enhance customer loyalty and retention.
• Harness existing staff potential and create new competencies in order to achieve competitive advantage.
• Lead the branch team to achieve its customer retention objectives, Transaction migrations from the counter to alternate channels, balance sheet growth goals, and acquisitions. Support will include achieving branch sales targets as well as participating in and leading sales activations.
• Establish firm relationships with the Top 200 clients and business influencers in the local area.
• Provide regular feedback to the staff (individual/corporate) on performance (Sales, NPS, etc).
• Provide clear direction and guidance to branch staff on business objectives, translating and prioritizing them into business performance measures at the branch level.
• Ensure proper controls, processes & procedures are always adhered to as per the laid down Absa bank policies.
• At all times, ensure the branch is opened and closed as per the approved regulatory timelines. Operations staff are ready and equipped to serve customers. This includes opening and closing branch batch on the core banking system.
• The Branch must maintain the look and feel as per the Absa bank standards.
• Ensure that Absa Bank’s policies are always adhered to when handling different products and solutions. Ensure adherence to all KYC & AML processes with regards to New to Bank business and acceptable TAT/Accuracy is always observed.
• Ensure all relevant system reports are printed, appropriately reviewed, signed off on a timely basis, and filed as per Absa Records Management policy.
• Ensure you and your team remain alert to the risk of financial crime and assist in the Banks efforts in combating it by adhering to the key principles in relation to: positively identifying your customers, knowing your customer, reporting suspicions, obtaining correct supporting documents in regard to LCT/OTT/FX Trades, safeguarding records and not disclosing suspicions to customers.

In conjunction with the Branch Operation Lead – BOL, you are responsible for strict cost management in the branch by reviewing all service provider quotations before the work can proceed. In addition, BOL must conduct regular reviews of the following cost elements:

• Branch expenditure.
• Equipment maintenance.
• Overtime approvals.
• Stationery consumption, telephones, electricity, water, travel etc.
• Staff costs
• Sundry losses
• Ensure compliance with operational, Security, controls, and process risks requirements to avoid losses and prevent fraud arising from operational lapses, and to protect Bank and customer assets.
• Ensure that the branch achieves a minimum satisfactory audit rating through continuous assessment and prompt closure of all audit exceptions sighted
• Ensure that relevant approvals for all transactions are always sorted as guided in the laid down policies.

Internal Controls, Governance, Processes & Procedures – Time split 15%

• Ensure proper controls, processes & procedures are adhered to at all times as per the laid down Absa bank policies through the BOL.
• At all times, through the BOL, ensure the branch is compliant with all regulatory requirements i.e. opened and closed within the approved regulatory timelines, all approved licenses are in place and up to date etc.
• Ensure that Absa Bank’s policies are adhered to at all times when handling different products and solutions. Ensure adherence to all KYC & AML processes with regards to New to Bank business and acceptable TAT/Accuracy is observed at all times.
• Ensure all relevant system reports are printed, appropriately reviewed, signed off on a timely basis, and filed as per Absa Records Management policy.
• Ensure you and your team remain alert to the risk of financial crime and assist in the Banks efforts in combating it by adhering to the key principles in relation to: positively identifying your customers, knowing your customer, reporting suspicions, obtaining correct supporting documents in regard to LCT/OTT/FX Trades, safeguarding records and not disclosing suspicions to customers.

Responsible for strict cost management in the branch by reviewing all service provider quotations before the work can proceed. In addition, BOL must conduct regular reviews of the following cost elements:

• Branch expenditure.
• Equipment maintenance.
• Overtime approvals.
• Stationery consumption, telephones, electricity, water, travel etc.
• Staff costs
• Sundry losses
• Ensure compliance with operational, Security, controls and process risks requirements to avoid losses and prevent fraud arising from operational lapses, and to protect Bank and customer assets.
• Ensure that the branch achieves a minimum satisfactory audit rating through continuous assessment and prompt closure of all audit exceptions sighted
• Ensure that relevant approvals for all transactions are sorted at all times as guided in the laid down policies.
• Ensure all fees and commissions due to the bank are collected.
• Drive quality sales through actioning of unfunded accounts, uncollected credit cards, and delinquency.
• Ensure Data privacy policies are adhered to at the branch at all times.

Customer Experience: Time split 15%

• The Branch must maintain the look and feel as per the Absa bank standards.
• Ensure excellent customer experience is always maintained.
• Ensure set TAT is achieved at all times.
• Appraise and promptly act on customer issues /complaints escalating as necessary to ensure timely resolution.
• Ensure set TAT in response to customer queries by phone, email, or by letters is strictly adhered to.
• Ensure customer data is up to date.
• Ensure branch NPS scores are maintained as per the set standards.
• Co-ordinate branch initiatives aimed at gathering feedback from customers on service standards and advise leadership for improvements.
• Provide leadership around customer experience at the branch.
• Monitor the counter service to ensure customers are served within the acceptable waiting time.

Capacity Building & People Management: Time Split 10%

• Build and develop a high performing and motivated staff team in the branch by creating a conducive work environment, teamwork, regular duty rotations, and effective succession opportunities to ensure maximum productivity.
• Help in resource planning, setting performance objectives and measures of success for direct reports, and providing regular feedback on performance.
• Provide leadership by constantly offering training and guidance on the colleague’s expectations. Adequate coaching and mentoring of branch staff.
• Effectively manage, mobilize, and coordinate branch resources (Staff, equipment, safe environment etc.) to achieve common goals.
• Ensure the assigned e-learning and internal training activities for self and direct reports is undertaken within set timelines.
• Determine and manage Training Needs Analysis and Succession plans for direct reports and ensure they do the same for all their staff
• Manage performance/disciplinary issues/grievances for branch staff
• Management of leave/sickness

Role/person specification

Qualification

• University degree in a relevant disciplines, post graduate qualifications will be an added advantage.

Preferred Experience

• At least 5 years Banking / Financial Services experience out of which at least 3 years in branch management with good track record of performance.

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Senior Case/Care Manager – Medical Business (First Assurance Kenya) at Absa Bank Limited

Job Summary

Care Management, handling Inpatient preauthorization’s, and communicating with providers, clients, and intermediaries on a timely basis for any undertakings, rejections, or relevant concerns. Monitoring and managing the utilization of medical services to ensure appropriate and cost-effective care while maintaining quality standards; Conduct clinical reviews of cases, assess treatment efficacy, ensure adherence to best practices, and recommend adjustments when needed. Supervising and providing mentorship to the care managers in the team.

Job Description

Accountability: Strategic:

• Develop and implement the overall strategic plan for the Care/ Case Management Sections of the Medical business, aligned with the company’s overall business objectives.
• Ensure Formulation and implementation of policies and strategies for effective and efficient case management.
• Execute robust case management strategies aligned with the organization’s mission and objectives.
• Identify opportunities for innovative interventions, process enhancements, and cost-effective healthcare solutions.
• Stay updated with industry trends, healthcare practices, and regulatory changes to inform strategic decision-making.
• Engaging providers on matters cost, discounts, pre agreed rates, packages/fixed cost model.
• Monitor, analyse, and report on case management outcomes to drive continuous improvement.

Accountability: Operations Management:

• Oversee the day-to-day case management, ensuring efficient and effective service delivery of services to clients.
• Visiting/engaging admitted patients and ensuring they receive quality and cost-effective quality care.
• Ensure appropriate turnaround time is adhered to in issuing approvals.
• Reviewing medical pre authorizations for compliance with applicable policy guidelines.
• Maintain detailed and accurate records of assessments, care plans, and interactions with policyholders and healthcare providers.
• Monitor the quality of healthcare services provided to policyholders.
• Identify opportunities for improvement and work with healthcare providers to enhance care quality.
• Work to manage healthcare costs by ensuring that care is appropriate, cost-effective, and aligned with policy coverage.
• Evaluate active insurance cases to understand policy coverage, claim status, and the specific needs and concerns of policyholders.
• Develop and maintain strong relationships with healthcare service providers, negotiating favourable rates and service agreements.
• Liaising with provider relations section on matters pertaining to provider panel, customer complaints.
• Support the care management team to ensure all the deliverables are met within the given turnaround time

Accountability: People Management:

• Lead, mentor and develop a high performing team of medical insurance professionals.
• Foster a positive and collaborative work environment that encourages innovation and teamwork
• Together with the Human Capital Team, determine the people management strategy for the area with a focus on talent management, development, resourcing and retention. Communicate the strategy to managers in the area.
• Recruit, hire and onboard talented individuals to support the growth of the medical insurance business
• Review workforce and recruitment plan for the area and re-allocate resources where required.

Accountability: Risk Management:

• Identify and mitigate potential risks associated with the medical insurance business, including operational, financial, and reputational risks.
• Ensure compliance with all relevant regulatory requirements.
• Ensure strict compliance with healthcare regulations, insurance guidelines, and ethical standards within the Care/Case Management function.
• Collaborate with legal and compliance teams to address complex regulatory and legal issues related to case management.
• Ensure all case management activities adhere to healthcare regulations, insurance policies, and ethical standards.
• Drive a culture of proactive compliance in the function.
• Any other duties that fall under the responsibility of the Case/Care Manager at First Assurance Company.

Education and Qualifications Required (Essential):

• Bachelor’s degree in nursing/clinical medicine or a diploma in nursing/clinical medicine with a diploma in insurance.
• A diploma in insurance will be an added advantage.
• Relevant professional qualification.
• Must be a member of a professional body in good standing.

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Area Sales Manager-Kitengela at Absa Bank Limited

Job Summary

• To build and develop a high-performing team through embedding performance development and coaching. Ensure that the team member receives coaching and feedback in order to develop and achieve their maximum potential, meet and exceed sales targets.

Job Description

SUPERVISION OF LEAD GENERATORS TIME SPLIT 40%

• Act as enabler to the Lead Generators under supervision by providing them with the tools and information to optimize sales
• Through delegation to the Lead Generators, achieve set annual sales targets. Monitor the performance of the Lead Generators on a daily, weekly, quarterly and annual basis and provide coaching and feedback on how to improve performance
• Agree individual targets with the team members for products, assets, liabilities and campaigns.
• Manage daily attendance levels within the team in compliance with the relevant HR policies, including the management and approval of leave within the team.
• On a daily basis, monitor the movement of the Lead Generators to ensure that planned meetings or activities are being carried out in the field
• Motivate staff and ensure they are recognized through the Absa Bank PLC recognition schemes
• Identify training needs of the team and arrange for these needs to be met through on-the-job coaching and formal training
• Communicate a summary of the training needs to the Regional Sales Managers at least annually. Ensure that the planned learning interventions take place particularly for compulsory training
• Sit for Lead Generator interviews based on shortlist provided by Regional Sales Managers, HR and Resource Coordinator.
• Induct new Lead Generators and ensure that they participate in formal induction as well as the compulsory compliance training courses
• Sit for disciplinary hearings for misconduct or incapacity charges together with HR
• Ensure that Lead Generators understand the compensation plans in place

SUPERVISION OF SALES ACTIVITIES TIME SPLIT 30 %

• Supervise product promotion campaign aspects by distributing material to Lead Generators. Cascade key messages, including training for products to staff members, including training on new application forms
• Monitor sales performance on a daily, weekly and monthly basis and provide results to the Regional Sales Managers

BUSINESS EXPANSION TIME SPLIT 10 %

• Work with Regional Sales Managers to unlock sales in companies through sales activations and financial trainings
• Work with the sales teams and Regional Sales Managers to bring leads on new company sign ups

OPERATIONAL RIGOUR, COMPLIANCE AND CONTROLS TIME SPLIT 10 %

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.”
• Ensure accuracy of each new account application, loan document, Barclaycard application and all other customer documents. Lead Generators are held personally accountable for accuracy and quality of these and supporting documents that they complete and submit.
• Achieve operational rigour excellence in all aspects of procedures and processes personally undertaken to ensure green audit.
• Comply with general Absa operational risk & rigour requirements e.g. Health & Safety standards and security of premises, KYC and anti-money laundering regulations.
• Effective leave management of LGs in the team to manage branch costs
• Effective management of reporting of LGs and prompt notification of any unexplained absences
• Effective exit management
• Effective management of performance records and use of LG Management tools to monitor performance and sales activities

CONTRIBUTE TO THE DEVELOPMENT OF THE TEAM TIME SPLIT 5%

• Share knowledge and experience with other Sales Managers in the team.
• Provider cover for other Sales Managers in case of excessive workload or absence.
• Share knowledge and experience and best practice with team members, Lead Generators and the broader business
• Deputize for the Regional Sales Manager when required.

PERSONAL DEVELOPMENT TIME SPLIT 5%

• Agree annual performance objectives with the Regional Sales Manager, including specific sales targets.
• Pursue continued improvement in personal development by participating in development programs and training.

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Procurement Category Lead-CRES at Absa Bank Limited

Key Accountabilities:

Business Management 50%

Strategic Sourcing & Tendering

• Lead RFQs/RFPs and sourcing events for this category,
• Develop tender documentation, evaluation criteria, and supplier scorecards.
• Coordinate technical and commercial evaluations with user departments.
• Recommend suppliers for approval in line with governance threshold

Contracting & Vendor Selection

• Work with Legal to negotiate contracts ensuring terms mitigate risks and align with Bank interests.
• Ensure contract accuracy, enforceability, and timely approvals.
• Conduct vendor selection in line with policy, due diligence, and compliance requirements.

Supplier Onboarding & Relationship Management

• Conduct onboarding for newly selected suppliers (registration, due diligence, KYC, etc.)
• Monitor supplier compliance with contractual obligations, SLAs, and KPIs.
• Hold regular performance reviews and document supplier performance issues.
• Resolve service delivery gaps in collaboration with suppliers and internal stakeholders

Contract Lifecycle & Spend Management

•  Maintain a register of contracts with renewal/expiry alerts.
•  Ensure timely renewal or re-tendering to avoid supply disruptions.
• Tracks spend against contracts and highlight variances or risks.
• Keep contract records up to date and audit ready.

Requisition, PO & Fulfilment Support

• Convert approved requisitions into POs in the e-procurement system (e.g., Coupa).
• Follow up on deliveries and services for branches and departments.
• Escalate delays, quality issues, or non-conformance to Category Manager.
•  Ensure timely GRN confirmation and support payment processing.

Cost, Risk & Compliance 30%

• Monitor and control all work flow ensuring all requests received from the business are actioned to meet designated deadlines.
• Ensure that requests received are in order in all aspects to facilitate compliance with sourcing procedures.
• Manage medium/long-term relationships with suppliers
• Appraise and recommend selection of suppliers and service providers to ensure that the Bank is leveraging it’s purchasing power
• Ensure compliance to the Group Procurement policy , ABC policies, ABKE procurement policy and CBK guidelines.
•   Deliver savings targets, cost avoidance, and process efficiencies for this category.

Stakeholder Management / Service Delivery 10%

• Develop and agree service level agreements with internal customers
• Develop and manage strategic long-term relationships with major suppliers to maintain quality service to the bank
• Monitor achievement of SLAs by suppliers and ensure that SLAs with internal customers are met
• Undertaking negotiations with suppliers for goods
• Develop and deliver appropriate sourcing strategies
• Use/modify suitable standard forms of contracts to govern commercial activity
• Partner with internal stakeholders (Branches & R, IT,) to understand requirements and align sourcing with operational needs.

Self-management 10%

• Pursue self-development to increase personal effectiveness, acknowledging strengths and areas for development.

Categories Managed

• Stationery: Cheque books, plastic cards, office supplies, controlled & general office stationery
• Courier & Car Hire Services: Inter-branch, same-day, long-term and ad hoc hires
• Consumables: Tea, milk, bread, sugar, toiletries
• Small Equipment: Note counters, cheque scanners, card printers
• General Services: Cleaning, sanitary bins, waste disposal, grounds maintenance, small repairs
• Outsourced Support Services: Auctioneers, debt collectors

Qualifications

• Bachelor’s degree and Professional qualifications

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Database Platforms Specialist at Absa Bank Limited

Key accountabilities

• The prime responsibility is for maintaining the availability and reliability Database platforms platforms that support business critical financial services for the Bank and ensure that IT can effectively meet service targets in accordance with planned business objectives.
• Conceptually design a fit-for-purpose database and refine the logical design so that it can be translated into a specific data model, and the physical design to meet system storage requirements
• Develop, manage and test back-up and recovery plans
• Ensure that storage and archiving procedures are functioning correctly
• Carry out capacity planning to meet future storage requirements
• Establish the needs of users and monitor user access and security
• Monitor performance and manage parameters in order to provide fast responses to front-end users

Key Activities

• Responsible for ensuring 99.99% uptime of Database platforms.
• Accountable for installing, configuring, maintaining, and supporting high-performance, fault-tolerant, scalable Database platforms
• Manage changes impacting the team, effectively minimizing risk and exposure.
• Maintain regular contact with stakeholders during incident and problem resolution
• Responsible for interfacing with application development teams to ensure applications fit within the Oracle database systems with scalability, reliability and security designed and implemented from the onset.
• Perform database performance analysis, tuning, capacity planning, system sizing and ongoing maintenance to ensure maximum performance.
• Implement database backup and recovery strategies that meet ABSA recovery and availability requirements.
• Setup and document database related processes and procedures   for Business Continuity.
• Recommend best practices and ensure they are implemented and incorporated into DBA procedures.
• Diagnose and solve complex problems including non-functional problems such as performance issues with Database Engineered Systems by identifying workarounds and driving resolution.
• Provide technical guidance for design, development, integration and testing of production databases systems.
• Responsible for ensuring conformance to security standards for all databases.
• Design BCP and HA solutions for database systems in order to achieve required uptime SLA for mission critical applications.

Accountability:  Business Liaison

Single point of contact for one or more business units to represent IT services.

Key Activities

• Identify service needs for the Business Units represented to IT
• Escalate Business unit service issues to the Service Manager
• Communicate service status on service issues to the Business Unit
• Assist in SLA negotiation efforts with Business Unit(s)
• Report on quality of services rendered to Business Unit(s)

Accountability: Risk Management

• Ensure that all Database platforms are fully cyber compliant.
• Build relationship with country Technology Risk and Compliance team and provide support wherever required.
• Ensure that processes and controls are executed in daily work and understand the reasons for the controls and the consequences for failing to adhere to prescribed processes.
• Test a sample of activities on a weekly, monthly basis by reviewing documentation and checking work completed by team members to see if control requirements are being adhered to.
•  Coach the team members on areas for improvement and highlight major failures to the manager of the area
• Provide evidence/supporting documents to auditors or management assurance consultants during formal reviews
• Make team members aware of all changes to policies, processes and procedures that are being planned for the area and ensure that they are able to incorporate the changes on the effective date.
• Contribute and deliver to the improvement of the risk profile by delivering improved governance, risk management, controls and compliance requirements.
• Devise and implement an effective plan to deliver a satisfactory risk and audit profile for Operations & IT and achieve audit and assurance targets.

Accountability: People Management

• Team leader for the Incountry Database Platform team.
• Work closely with IT colleagues (service desk, other third line teams, and project managers) and a variety of stakeholders to ensure required outcomes are achieved.
• Positively impact a high performing continuous improvement culture.
• Encourage frequent knowledge sharing between team members.

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Branch Manager -Market at Absa Bank Limited

Job Summary

• To drive and deliver exceptional Retail and Business Banking performance, through powerful branch leadership, team development, excellent customer experience, and achievement of Operational & Controls rigor excellence in branches.
• Provide powerful leadership in the branch to deliver exceptional branch business growth and profitability.
• Drive implementation of business and service strategies, deliver Retail and Business Banking performance and growth targets in the branch.
• Maintain a high level of bank standards and management controls to achieve operational & Control rigor excellence, through strict adherence to operations and compliance policies and guidelines
• Establish a high-performance culture amongst the branch team.

Job Description

Key Accountabilities (Duties & Responsibilities)

Business Growth – Time Split 60%

• Implement business strategic initiatives and create ownership of the branch performance targets. Agree on branch execution plans/strategies and ensure they are aligned to the Banks overall strategy- Growth, Transformation, and Returns.
• Diligently monitor branch business performance and make adjustments to the execution strategies accordingly.
• Manage branch portfolio risks in line with the bank’s portfolio appetite.
• In conjunction with the regional manager and product development, conduct product reviews and product development through constant feedback from the market.
• Collaborate and coordinate the development and implementation of sales initiatives with other business functions such as CIB, Asset Finance, Bancassurance, and Lead generation team to maximize cross-selling opportunities.
• Conduct market intelligence to identify new market opportunities, customer trends, existing geographical strength, emerging government directives, and changes in policy by regulators.
• Manage borrowing and non-borrowing accounts in the branch to enhance customer loyalty and retention.
• Harness existing staff potential and create new competencies in order to achieve competitive advantage.
• Lead the branch team to achieve its customer retention objectives, Transaction migrations from the counter to alternate channels, balance sheet growth goals, and acquisitions. Support will include achieving branch sales targets as well as participating in and leading sales activations.
• Establish firm relationships with the Top 200 clients and business influencers in the local area.
• Provide regular feedback to the staff (individual/corporate) on performance (Sales, NPS, etc).
• Provide clear direction and guidance to branch staff on business objectives, translating and prioritizing them into business performance measures at the branch level.
• Ensure proper controls, processes & procedures are always adhered to as per the laid down Absa bank policies.
• At all times, ensure the branch is opened and closed as per the approved regulatory timelines. Operations staff are ready and equipped to serve customers. This includes opening and closing branch batch on the core banking system.
• The Branch must maintain the look and feel as per the Absa bank standards.
• Ensure that Absa Bank’s policies are always adhered to when handling different products and solutions. Ensure adherence to all KYC & AML processes with regards to New to Bank business and acceptable TAT/Accuracy is always observed.
• Ensure all relevant system reports are printed, appropriately reviewed, signed off on a timely basis, and filed as per Absa Records Management policy.
• Ensure you and your team remain alert to the risk of financial crime and assist in the Banks efforts in combating it by adhering to the key principles in relation to: positively identifying your customers, knowing your customer, reporting suspicions, obtaining correct supporting documents in regard to LCT/OTT/FX Trades, safeguarding records and not disclosing suspicions to customers.
• In conjunction with the Branch Operation Lead – BOL, you are responsible for strict cost management in the branch by reviewing all service provider quotations before the work can proceed. In addition, BOL must conduct regular reviews of the following cost elements:
• Branch expenditure.
• Equipment maintenance.
• Overtime approvals.
• Stationery consumption, telephones, electricity, water, travel etc.
• Staff costs
• Sundry losses
• Ensure compliance with operational, Security, controls, and process risks requirements to avoid losses and prevent fraud arising from operational lapses, and to protect Bank and customer assets.
• Ensure that the branch achieves a minimum satisfactory audit rating through continuous assessment and prompt closure of all audit exceptions sighted
• Ensure that relevant approvals for all transactions are always sorted as guided in the laid down policies.

Internal Controls, Governance, Processes & Procedures – Time split 15%

• Ensure proper controls, processes & procedures are adhered to at all times as per the laid down Absa bank policies through the BOL.
• At all times, through the BOL, ensure the branch is compliant with all regulatory requirements i.e. opened and closed within the approved regulatory timelines, all approved licenses are in place and up to date etc.
• Ensure that Absa Bank’s policies are adhered to at all times when handling different products and solutions. Ensure adherence to all KYC & AML processes with regards to New to Bank business and acceptable TAT/Accuracy is observed at all times.
• Ensure all relevant system reports are printed, appropriately reviewed, signed off on a timely basis, and filed as per Absa Records Management policy.
• Ensure you and your team remain alert to the risk of financial crime and assist in the Banks efforts in combating it by adhering to the key principles in relation to: positively identifying your customers, knowing your customer, reporting suspicions, obtaining correct supporting documents in regard to LCT/OTT/FX Trades, safeguarding records and not disclosing suspicions to customers.
• Responsible for strict cost management in the branch by reviewing all service provider quotations before the work can proceed. In addition, BOL must conduct regular reviews of the following cost elements:
• Branch expenditure.
• Equipment maintenance.
• Overtime approvals.
• Stationery consumption, telephones, electricity, water, travel etc.
• Staff costs
• Sundry losses
• Ensure compliance with operational, Security, controls and process risks requirements to avoid losses and prevent fraud arising from operational lapses, and to protect Bank and customer assets.
• Ensure that the branch achieves a minimum satisfactory audit rating through continuous assessment and prompt closure of all audit exceptions sighted
• Ensure that relevant approvals for all transactions are sorted at all times as guided in the laid down policies.
• Ensure all fees and commissions due to the bank are collected.
• Drive quality sales through actioning of unfunded accounts, uncollected credit cards, and delinquency.
• Ensure Data privacy policies are adhered to at the branch at all times.

Customer Experience: Time split 15%

• The Branch must maintain the look and feel as per the Absa bank standards.
• Ensure excellent customer experience is always maintained.
• Ensure set TAT is achieved at all times.
• Appraise and promptly act on customer issues /complaints escalating as necessary to ensure timely resolution.
• Ensure set TAT in response to customer queries by phone, email, or by letters is strictly adhered to.
• Ensure customer data is up to date.
• Ensure branch NPS scores are maintained as per the set standards.
• Co-ordinate branch initiatives aimed at gathering feedback from customers on service standards and advise leadership for improvements.
• Provide leadership around customer experience at the branch.
• Monitor the counter service to ensure customers are served within the acceptable waiting time.

Capacity Building & People Management: Time Split 10%

• Build and develop a high performing and motivated staff team in the branch by creating a conducive work environment, teamwork, regular duty rotations, and effective succession opportunities to ensure maximum productivity.
• Help in resource planning, setting performance objectives and measures of success for direct reports, and providing regular feedback on performance.
• Provide leadership by constantly offering training and guidance on the colleague’s expectations. Adequate coaching and mentoring of branch staff.
• Effectively manage, mobilize, and coordinate branch resources (Staff, equipment, safe environment etc.) to achieve common goals.
• Ensure the assigned e-learning and internal training activities for self and direct reports is undertaken within set timelines.
• Determine and manage Training Needs Analysis and Succession plans for direct reports and ensure they do the same for all their staff
• Manage performance/disciplinary issues/grievances for branch staff
• Management of leave/sickness

Role/person specification

Qualification

• University degree in a relevant disciplines, post graduate qualifications will be an added advantage.

Preferred Experience

At least 5 years Banking / Financial Services experience out of which at least 3 years in branch management with good track record of performance.

Knowledge and Skills

• Business understanding and management experience of Retail / Consumer and Business Segments
• Working knowledge of Branch Operations and Controls
• Demonstrable experience in Customer Service management including complaint management / resolution.
• Hands on experience of sales management including leading Direct Sales teams.
• People management experience of big teams
• In-depth knowledge of banking products, strategies, and structures in Retail,
• Detailed working knowledge of operational and credit risk policies and procedures for both Retail and Business Banking segments.
• Good working knowledge of people policies and procedures
• Thorough understanding of the banking industry practices and regulations.
• Well informed on general economic, political, and business environment.
• Up to date knowledge of competitor and market activity in local area
• In-depth understanding of core banking operating IT systems e.g., Flexicube.

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Branch Manager – Migori at Absa Bank Limited

Job Summary

• To drive and deliver exceptional Retail and Business Banking performance, through powerful branch leadership, team development, excellent customer experience, and achievement of Operational & Controls rigor excellence in branches.
• Provide powerful leadership in the branch to deliver exceptional branch business growth and profitability.
• Drive implementation of business and service strategies, deliver Retail and Business Banking performance and growth targets in the branch.
• Maintain a high level of bank standards and management controls to achieve operational & Control rigor excellence, through strict adherence to operations and compliance policies and guidelines
• Establish a high-performance culture amongst the branch team.

Job Description

Key Accountabilities (Duties & Responsibilities)

Business Growth – Time Split 60%

• Implement business strategic initiatives and create ownership of the branch performance targets. Agree on branch execution plans/strategies and ensure they are aligned to the Banks overall strategy- Growth, Transformation, and Returns.
• Diligently monitor branch business performance and make adjustments to the execution strategies accordingly.
• Manage branch portfolio risks in line with the bank’s portfolio appetite.
• In conjunction with the regional manager and product development, conduct product reviews and product development through constant feedback from the market.
• Collaborate and coordinate the development and implementation of sales initiatives with other business functions such as CIB, Asset Finance, Bancassurance, and Lead generation team to maximize cross-selling opportunities.
• Conduct market intelligence to identify new market opportunities, customer trends, existing geographical strength, emerging government directives, and changes in policy by regulators.
• Manage borrowing and non-borrowing accounts in the branch to enhance customer loyalty and retention.
• Harness existing staff potential and create new competencies in order to achieve competitive advantage.
• Lead the branch team to achieve its customer retention objectives, Transaction migrations from the counter to alternate channels, balance sheet growth goals, and acquisitions. Support will include achieving branch sales targets as well as participating in and leading sales activations.
• Establish firm relationships with the Top 200 clients and business influencers in the local area.
• Provide regular feedback to the staff (individual/corporate) on performance (Sales, NPS, etc).
• Provide clear direction and guidance to branch staff on business objectives, translating and prioritizing them into business performance measures at the branch level.
• Ensure proper controls, processes & procedures are always adhered to as per the laid down Absa bank policies.
• At all times, ensure the branch is opened and closed as per the approved regulatory timelines. Operations staff are ready and equipped to serve customers. This includes opening and closing branch batch on the core banking system.
• The Branch must maintain the look and feel as per the Absa bank standards.
• Ensure that Absa Bank’s policies are always adhered to when handling different products and solutions. Ensure adherence to all KYC & AML processes with regards to New to Bank business and acceptable TAT/Accuracy is always observed.
• Ensure all relevant system reports are printed, appropriately reviewed, signed off on a timely basis, and filed as per Absa Records Management policy.
• Ensure you and your team remain alert to the risk of financial crime and assist in the Banks efforts in combating it by adhering to the key principles in relation to: positively identifying your customers, knowing your customer, reporting suspicions, obtaining correct supporting documents in regard to LCT/OTT/FX Trades, safeguarding records and not disclosing suspicions to customers.
• In conjunction with the Branch Operation Lead – BOL, you are responsible for strict cost management in the branch by reviewing all service provider quotations before the work can proceed. In addition, BOL must conduct regular reviews of the following cost elements:
• Branch expenditure.
• Equipment maintenance.
• Overtime approvals.
• Stationery consumption, telephones, electricity, water, travel etc.
• Staff costs
• Sundry losses
• Ensure compliance with operational, Security, controls, and process risks requirements to avoid losses and prevent fraud arising from operational lapses, and to protect Bank and customer assets.
• Ensure that the branch achieves a minimum satisfactory audit rating through continuous assessment and prompt closure of all audit exceptions sighted
• Ensure that relevant approvals for all transactions are always sorted as guided in the laid down policies.

Internal Controls, Governance, Processes & Procedures – Time split 15%

• Ensure proper controls, processes & procedures are adhered to at all times as per the laid down Absa bank policies through the BOL.
• At all times, through the BOL, ensure the branch is compliant with all regulatory requirements i.e. opened and closed within the approved regulatory timelines, all approved licenses are in place and up to date etc.
• Ensure that Absa Bank’s policies are adhered to at all times when handling different products and solutions. Ensure adherence to all KYC & AML processes with regards to New to Bank business and acceptable TAT/Accuracy is observed at all times.
• Ensure all relevant system reports are printed, appropriately reviewed, signed off on a timely basis, and filed as per Absa Records Management policy.
• Ensure you and your team remain alert to the risk of financial crime and assist in the Banks efforts in combating it by adhering to the key principles in relation to: positively identifying your customers, knowing your customer, reporting suspicions, obtaining correct supporting documents in regard to LCT/OTT/FX Trades, safeguarding records and not disclosing suspicions to customers.
• Responsible for strict cost management in the branch by reviewing all service provider quotations before the work can proceed. In addition, BOL must conduct regular reviews of the following cost elements:
• Branch expenditure.
• Equipment maintenance.
• Overtime approvals.
• Stationery consumption, telephones, electricity, water, travel etc.
• Staff costs
• Sundry losses
• Ensure compliance with operational, Security, controls and process risks requirements to avoid losses and prevent fraud arising from operational lapses, and to protect Bank and customer assets.
• Ensure that the branch achieves a minimum satisfactory audit rating through continuous assessment and prompt closure of all audit exceptions sighted
• Ensure that relevant approvals for all transactions are sorted at all times as guided in the laid down policies.
• Ensure all fees and commissions due to the bank are collected.
• Drive quality sales through actioning of unfunded accounts, uncollected credit cards, and delinquency.
• Ensure Data privacy policies are adhered to at the branch at all times.

Customer Experience: Time split 15%

• The Branch must maintain the look and feel as per the Absa bank standards.
• Ensure excellent customer experience is always maintained.
• Ensure set TAT is achieved at all times.
• Appraise and promptly act on customer issues /complaints escalating as necessary to ensure timely resolution.
• Ensure set TAT in response to customer queries by phone, email, or by letters is strictly adhered to.
• Ensure customer data is up to date.
• Ensure branch NPS scores are maintained as per the set standards.
• Co-ordinate branch initiatives aimed at gathering feedback from customers on service standards and advise leadership for improvements.
• Provide leadership around customer experience at the branch.
• Monitor the counter service to ensure customers are served within the acceptable waiting time.

Capacity Building & People Management: Time Split 10%

• Build and develop a high performing and motivated staff team in the branch by creating a conducive work environment, teamwork, regular duty rotations, and effective succession opportunities to ensure maximum productivity.
• Help in resource planning, setting performance objectives and measures of success for direct reports, and providing regular feedback on performance.
• Provide leadership by constantly offering training and guidance on the colleague’s expectations. Adequate coaching and mentoring of branch staff.
• Effectively manage, mobilize, and coordinate branch resources (Staff, equipment, safe environment etc.) to achieve common goals.
• Ensure the assigned e-learning and internal training activities for self and direct reports is undertaken within set timelines.
• Determine and manage Training Needs Analysis and Succession plans for direct reports and ensure they do the same for all their staff
• Manage performance/disciplinary issues/grievances for branch staff
• Management of leave/sickness

Role/person specification

Qualification

• University degree in a relevant disciplines, post graduate qualifications will be an added advantage.

Preferred Experience

At least 5 years Banking / Financial Services experience out of which at least 3 years in branch management with good track record of performance.

Knowledge and Skills

• Business understanding and management experience of Retail / Consumer and Business Segments
• Working knowledge of Branch Operations and Controls
• Demonstrable experience in Customer Service management including complaint management / resolution.
• Hands on experience of sales management including leading Direct Sales teams.
• People management experience of big teams
• In-depth knowledge of banking products, strategies, and structures in Retail,
• Detailed working knowledge of operational and credit risk policies and procedures for both Retail and Business Banking segments.
• Good working knowledge of people policies and procedures
• Thorough understanding of the banking industry practices and regulations.
• Well informed on general economic, political, and business environment.
• Up to date knowledge of competitor and market activity in local area
• In-depth understanding of core banking operating IT systems e.g., Flexicube.

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Senior Linux Technical Lead at Absa Bank Limited

The Senior Linux Technical Lead will be responsible for overseeing the design, implementation, and maintenance of Linux-based systems and infrastructure. This role involves coaching a team of Linux administrators, ensuring system reliability, performance, and security, and collaborating with other IT teams to support business objectives.

Key Responsibilities:

Technical Leadership:

• Coach and mentor a team of Linux administrators and engineers.
• Provide technical guidance and support to team members.
• Foster a collaborative team environment.

System Administration:

• Oversee the installation, configuration, and maintenance of Linux servers and systems.
• Ensure high availability and reliability of Linux-based services.
• Manage system performance, tuning, and capacity planning.

Security and Compliance:

• Implement and maintain security best practices for Linux systems.
• Conduct regular security audits and vulnerability assessments.
• Ensure compliance with relevant regulations and standards.

Automation

• Develop and maintain automation playbooks to streamline system administration tasks.
• Utilize configuration management tools (e.g. Ansible, Satellite) to manage infrastructure.
• Implement and manage CI/CD pipelines for system updates and deployments.

Troubleshooting and Support:

• Provide advanced troubleshooting and support for Linux-related issues.
• Coordinate with other IT teams to resolve complex technical problems.
• Perform system performance tuning

Documentation and Reporting:

• Maintain comprehensive documentation of system configurations, architectural designs, processes, and procedures.
• Generate regular reports on system performance, incidents, and compliance.
• Communicate effectively with stakeholders regarding system status and updates.

Research and Development

• Identify, test and deploy latest products related to the platform in line with operational requirements.
• Develop innovative products and services to address current challenges providing a competitive advantage and fostering long-term growth.

Experience & Qualifications Required:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Extensive experience in Linux system administration and engineering.
• Strong leadership skills.
• Proficiency in scripting languages (e.g., Bash, Python).
• In-depth knowledge of security best practices and compliance requirements.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.

Critical Skills:

• Experience with automation and configuration management tools (e.g., Ansible, Puppet).
• Certifications in relevant technologies (e.g., Red Hat Certified Engineer, Linux Professional Institute Certification).
• Experience with cloud computing platforms (e.g., AWS, Azure)

Education

Bachelor’s Degree: Information Technology

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Branch Service Official at Absa Bank Limited

Job Summary

To provide banking services accurately and timeously through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in TZ (NBC), Botswana, Kenya. Please contact Reward for details.

Job Description

• Customer service: Deliver customer service at first point of contact
• Capturing financial transactions: Capture all financial transactions on the Bank system and ensure that all transactions are properly authorised by a mandated official before finalising the processing
• Fraud prevention: Identify potential fraudulent transactions and report these and other suspicious transactions as per the Money Laundering control framework to management
• Capture customer data: Update demographics such as address changes, name changes and standing order instructions based on information supplied by customer. 

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Regional Manager – Nile Region at Absa Bank Limited

Job Description

Business Management (40%)

• Implement business strategies to deliver performance and growth targets of the region.
• Interpret overall Retail and Business Banking strategies into implementable plans and communicate to the region’s branch network.
• Drive cluster performance against agreed to targets and take key accountability for the overall achievement of key performance standards agreed with Customer Network leadership in areas including;
• balance sheet growth,
• sales growth and income contribution,
• cost performance,
• employee satisfaction,
• customer experience,
• operational risk and control rigour management
• Accountable for achieving annual financial targets as agreed with the Head of Customer Network or Retail and Business Banking Director. Monitoring of progress towards achieving targets is done monthly.
• Sign off on invoices and all payments above Branch Manager limits, within overall annual cost budget as agreed with the Head of Customer Network.
• Approve purchase/ refund business decisions above Branch Manager limits e.g. Sundry loss, Potential Loss Accounts (PLA), customer refunds.
• Authorise requests from branch managers for capital expenditure. Resolve escalated equipment concerns received from branch managers.
• Brand, product, and business proposition:
• Provide clear direction to Branch Managers on thel business objectives, translating and prioritizing into business performance measures at branch level.
• Analyse local area consumer trends, competitor analysis, business development opportunities based on detailed analysis received from branch managers in the area. Guide branch managers on how to conduct market analysis.
• Based on analysis, request that product within ranges, or new product ranges from the current set available in-country, be added to the portfolio of products the branches in the area offer. Arrange implementation of new product sets with assistance from specialist product managers and ensure that Branch Managers are prepared for the implementation.
• Occasionally contact key business influencers, mostly on request from the branch manager, to support sales initiatives or complaint resolution.
• Support product specialists and the direct sales team in marketing of group schemes and other corporate products to local businesses.
• Review balanced score card statistics compiled by branch managers on a monthly basis. Discuss progress with branch managers and ensure that exceptional performance is recognized. Also agree action plans with line managers that are not meeting targets, and review progress towards such action plans during the next month.
• Drive and manage the delivery of a multi-channel sales and service strategy across the region to attract, grow and retain quality business.

People Management (20%)

• Working with the branch managers and branch staff to achieve sales & service through in-branch business development activities and providing feedback to the branch managers on their performance.
• Build and develop a high performing team through embedding performance development and coaching. Ensure that branch managers in the area provide regular coaching and feedback to their teams in order to develop to them.
• Discuss and finalise Performance Development Plans and ratings for all branch managers in the region.
• Determine and manage Training Needs Analysis and Succession plans for Branch Managers and ensure they do the same for all their staff.
• May be involved in the interview process for branch staff if the branch manager requests, but branch manager selects the candidate.
• Effective resource management/ planning that reflects current and future business requirements, ensuring that the correct balance of numbers, skills and experience, by playing an active role in recruitment and exits. This includes evaluating requests from branch managers for additional staff, and may reallocate headcount between branches, within overall area headcount budget.
• Review patterns of staff attendance, based on monthly absence statistics (annual leave, sick leave, family responsibility leave, maternity leave, study leave etc) compiled by Branch Managers.
• Monitor and manage leave uptake for the region.
• Initiates charges for branch managers when required, follows discipline process, together with HR and an independent chairperson. Dismissals are signed off by the functional head. May act as appeals chairperson in cases that were unresolved during the first disciplinary enquiry, except for dismissal cases that have to be appealed to the MD. Also acts as first level escalation point for grievance cases.
• Working with the team to achieve sales & service through in-branch business development activities.
• Ensure that branch staff own and manage customer queries and complaints by taking ownership and resolving in a timely manner. Act as the escalation point for their unresolved queries and complaints.
• Motivate staff and ensure they are recognized through the recognition schemes.
• Create an empowering environment for branch staff, encouraging individual ownership and initiative.
• Ensure development & job rotation of staff. Provide sufficient cross training to staff members thereby creating back-ups for different jobs.
• Directly responsible for discipline – initiate misconduct or incapacity charges, follow discipline processes together with HR and an independent chairperson. Build the case files where required.  

Customer Service (20%)

• Review monthly query and complaint trend analysis compiled by branch managers, as well as data provided by the Customer Contact Centre. Review branch action plans and provide advice on how to improve the service delivery.
• Drive service excellence in the region by planning, continuous monitoring, enforcement of all SLAs, service standards and service initiatives with the Bank
• Forecast and plan service demand by taking into account resources, market demands, structure, cost, operational risk and system capabilities for the region.
• Assume ultimate accountability for the management and resolution of customer queries and complaints.
• Drive correct segmentation of the customer base according to the local market.
• Review ATM uptime monthly to ensure that it is kept within 96% and that the branch managers have raised any issues to the Channel Manager at head office.
• Ensure that all service initiatives, linked to the 5-point plan, are rolled out in the area, including ongoing customer service toolkit training.
• Can approve temporary overdrafts and loan appeals up to predetermined levels.

Administration (5%)

• Provide input to Operations/Procurement/Premises on the appointment of external service providers (such as courier service, cleaning service, maintenance etc).
• Review change management requests identified by branch managers for IT changes (e.g., customized reports) prior to submission to the IT Manager for implementation.

Contribution to the team (5%)

• Deputize for the Head of Customer Network when required.

Rigour/Compliance (10%)

• Run business, control, coordinate activities, adherence to set guidelines, job descriptions, governance, and execution.
• Monitor and manage complete regulatory compliance in the region.
• Drive the quality of loan applications and increased knowledge of lending.
• Establish, monitor, and manage physical, operational and process risk controls as well as levels of authority in the Region to minimize risk exposure.
• Satisfactory audit results
• Any other duties that maybe assigned to you from time to time by the Bank.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Assistant Manager, Digital Transformation and Innovation Delivery – First Assurance Kenya at Absa Bank 

Job Description

Strategy Development

• Develop and implement a comprehensive digital transformation strategy aligned with the organization’s goals.
• Identify opportunities for innovation and digital improvement across all business functions.

System administrator Engineering and provisioning:

• Engineering of systems administration-related solutions for various projects and operational needs.
• Install and configure systems IAS infrastructure applications or any other management applications.
• Install new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage e.t.c in accordance with standards and project operational requirements.
• Contribute and maintain system standards.
• Research and recommend innovative and where possible automated approaches for system administration tasks.
• Develop and maintain systems standards.

Digital Transformation and Innovation Culture

• Evaluate and recommend new technologies, tools, and platforms to enhance business operations.
• Oversee the integration of digital solutions into existing systems and processes.
• Foster a culture of innovation by encouraging creative thinking and experimentation.
• Organize workshops, hackathons, and brainstorming sessions to generate new ideas.
• Identify and integrate emerging technologies (e.g., AI, RPA, blockchain) to improve business efficiency.
• Lead or contribute to digitalization projects that enhance policy issuance, claims processing, or fraud detection.
• Research and propose innovative IT solutions that align with business needs.
• Identify inefficiencies in IT and business processes and recommend technology-driven solutions.
• Implement cost-saving IT initiatives that reduce operational expenses while improving service delivery.

Operational support and Change Management

• Collaborate with senior leadership, department heads, and external partners to ensure alignment on digital transformation goals.
• Communicate the benefits and progress of digital initiatives to stakeholders.
• Leverage data analytics and insights to drive decision-making and measure the impact of digital initiatives.
• Ensure data security and compliance with relevant regulations.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs and verifying completion of schedule jobs and backups.
• Perform regular security monitoring to identify any possible intrusions. Perform daily backup operations, regular file archival and purge as necessary and create, change delete user accounts as per request and authorized.
• Repair and recover from hardware and software failures.
• Provide tier III and other support per request from various constituencies. Investigate and troubleshooting issues.

Project management

• Lead cross-functional teams to execute digital transformation projects on time and within budget.
• Manage the entire project lifecycle, from ideation to implementation and evaluation.
• Coordinate internal resources and third parties/vendors for the flawless execution of multiple projects
• Ensure that all projects are delivered on time, within scope and within budget
• Assist in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility
• Ensure resource availability and allocation
• Develop a detailed project plan to monitor and track progress
• Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques
• Measure performance using appropriate project management tools and techniques
• Report and escalate to management as needed
• Manage the relationship with the client and relevant stakeholders
• Perform risk management to minimize potential risks
• Establish and maintain relationships with third parties/vendors
• Create and maintain comprehensive project documentation
• Meet with clients to take detailed ordering briefs and clarify specific requirements of each project
• Delegate project tasks based on junior staff members’ individual strengths, skill sets, and experience levels
• Track project performance, specifically to analyze the successful completion of short and long-term goals
• Develop comprehensive project plans to be shared with clients as well as other staff members
• Develop spreadsheets, diagrams and process maps to document needs
• Manage organizational change by addressing resistance and ensuring smooth adoption of new technologies and processes.
• Provide training and support to employees to enhance digital literacy.

Maintenance:

• Apply OS patches and upgrades regularly and upgrade administrative tools and utility.
• Upgrade and configure systems software that supports IAS infrastructure or any other application for project or operational needs.
• Perform periodic performance reporting to support capacity planning.
• Maintain data center environmental and monitoring equipment.
• Perform ongoing performance tuning, hardware upgrades and resource optimization as required.
• Configure CPU memory and disk partitions as required.

Education and Experience Required

Education

• Bachelor’s degree in business administration, Information Technology, Computer Science, or a related field.
• Master’s degree (e.g., MBA, MSc in Digital Transformation, or Innovation Management) is preferred.

Certifications:

• Certifications in project management (e.g., PMP, PRINCE2).
• Certifications in digital transformation, innovation, or emerging technologies (e.g., Agile, Scrum, Six Sigma).

Sector Knowledge:

• 5-10 years of experience in digital transformation, innovation management, or a related field.
• Proven track record of leading successful digital transformation projects.
• Experience in managing large-scale technology implementations.
• Familiarity with industry trends and best practices in digital innovation.
• Experience in change management and organizational development.

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Network Specialist Vacancy at Absa Bank

Job Summary

The jobholder will ensure effective design, provision and management of the end-to-end delivery of all infrastructure services i.e. Network (intranet, Extranet, Internet, Internet facing environments,3rd party connectivity via VPN’s, Internet breakouts), Load Balancers, Firewalls Data Centre Mobility, Voice Services, Wireless

Job Description

Key Accountabilities

Networks, Infrastructure and Data Centre Management 60%

• Responsible for ensuring 99.5% uptime of all the platforms being supported
• Ensure Absa Group IT standards and procedures are in place and adhered to.
• Support and manage the network infrastructure
• Management of all aspects of problem definition through resolution, supplier liaison, development of escalation procedures and monitoring adherence to them.
• To carry out system administration, performance tuning and capacity planning, to continually assess the installation to ensure it is appropriate for current and planned developments making recommendations for change.
• Evaluate equipment requirements and proposals for supply, implementation and development of new or existing services and systems.
• Keep updated with the latest trends in IT and IS development.
• Provide complete & expert support to IT Service and Support analysts, into resolution of complex problems, installation, operation and management of servers and clients.
• Act as an escalation point for the business in the absence of the Manager. 
• Install, test and audit hardware and software systems and configure the computers to ensure effective and secure systems.
• Design and develop new network solutions for new initiatives
• Develop plans to ensure effective scheduling of IT Change ensuring the completion of Technology projects within expected time and cost frames.
• Ensure that projects are executed according to projects scope and that project deliverables are met by liaising effectively with Project Managers and the business.
• Ensure SLA’s are followed and met, through the monitoring and reporting of targets, and the undertaking of corrective action where necessary.
• Ensure all current IT systems are operating effectively.
• Ensure that documentation of server configurations, local area networks and any changes to the configuration/network design is carried out.

• Ensure the highest level of system availability and performance is achieved through measurement and proactive initiatives.
• Regular monitoring of all outstanding faults and liaison with the services providers regarding the faults and provide reports on a regular basis on network and bandwidth utilization
• Effectively manage and control the Data Centers

Risk Management – 15%

• Build relationship with country Technology Risk and Compliance team and provide support wherever required.
• Ensure that processes and controls are executed in daily work and understand the reasons for the controls and the consequences for failing to adhere to prescribed processes.
• Test a sample of activities on a weekly basis by reviewing documentation and checking work completed by team members to see if control requirements are being adhered to. Coach the team members on areas for improvement and highlight major failures to the manager of the area
• Provide evidence/supporting documents to auditors or management assurance consultants during formal reviews
• Identify losses due to processing errors or internal fraud in the department. Escalate to the manager and provide all the required information to allow logging of the Risk and Loss events. Participate in the investigations
• Make team members aware of all the changes to policies, processes and procedures that are being planned for the area and ensure that they are able to incorporate the changes on the effective date. Ensure that team members read circulars that are relevant to the area and answer questions they may have.
• Contribute and deliver to the improvement of the risk profile by delivering improved governance, risk management, controls and compliance requirements.
• Devise and implement an effective plan to deliver a satisfactory risk and audit profile for Operations & IT and achieve audit and assurance targets.

Controls – 15%

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.

People Management – 10%

• Responsible for driving own Performance Development, collating relevant documentation, preparing for and arranging reviews.
• By utilizing skills matrix, identify training and development requirements, formulating own plan to be agreed with team leader.
• Responsible for ensuring own plan is completed within agreed timescales.
• Complete all necessary training and obtain accreditation to meet role standards.

Education and experience required

• Undergraduate or higher in Computer Science, information Technology or any other Technology related field.
• IT network planning and operations experience.
• 8 years minimum IT experience
• Experience in digital financial services from either Telco or Financial Institution companies.
• Experience in solutions development lifecycle management using waterfall, agile & hybrid methodologies.

Subject Matter Expert Qualifications

• ITIL Certification.
• Any cloud certification (AWS/Azure/Google).
• Network certification – CCNP or equivalent.
• Firewalls, switching and routing certifications.
• Excellent understanding of Infrastructure.
• Minimum of 4 years’ service management experience

Knowledge and skills: (Maximum of 6)

• Professional networking skills (Solid)
• Cloud expertise (Solid)
• ITIL – Governance Framework (Solid)
• Software Defined WAN SDWAN skills (Solid)
• Understand the IT service delivery within a corporate environment (Advanced)
• Negotiation Skills (Solid)
• Communication Skills (Written and Verbal) (Solid)
• Conceptual thinking, ability to analyze, make decisions and initiate action (Solid)

Competencies: (Maximum of 6 competencies)

• Agile ways of working (Meets all the requirements)
• Business Analysis (Meets all the requirements)
• Creative and innovative thinking (Meets all the requirements)
• Openness to change (Meets some of the requirements and needs further development).

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