Background
Kituo cha Sheria is a leading Kenyan non-governmental
organization dedicated to providing access to justice for the poor and
marginalized through legal aid, advocacy, and community empowerment. In pursuit
of its mission, Kituo cha Sheria leverages technology to enhance legal aid
delivery, manage case data efficiently, and support its advocacy initiatives.
To strengthen its ICT capacity, ensure system security, and
improve digital service delivery, Kituo cha Sheria seeks the services of
an ICT Officer–Consultant to oversee ICT operations, lead
system improvements, and conduct a comprehensive IT audit to ensure compliance,
efficiency, and alignment with best practices.
Objective of the Assignment
The ICT Officer–Consultant will ensure robust, secure, and
efficient ICT systems that support Kituo cha Sheria’s operations and programs.
This includes maintaining ICT infrastructure, developing and supporting systems
and driving digital transformation aligned with the organization’s mission.
Scope of Work / Key Responsibilities
ICT Infrastructure Management
- Implement
digital security and ICT audit report recommendations aimed at upgrading
KITUO’s ICT infrastructure.
- Maintain,
upgrade, and troubleshoot computer hardware, software, and network
systems.
- Ensure
reliable internet connectivity and network security.
- Manage
ICT asset inventory, servicing, and disposal in compliance with policy.
- Implement
and monitor data backup and recovery systems.
Systems Development and Support
- Manage
and update Kituo cha Sheria’s clients and case management system and
databases.
- Support
and maintain the organizational website and online legal aid platforms.
- Customize
or develop ICT tools to improve service delivery, including mobile
applications for legal aid.
- Provide
ICT support and training to staff to enhance digital literacy.
Information Security
- Implement
and update cybersecurity measures, firewalls, and antivirus solutions.
- Develop
and enforce ICT security policies and procedures.
- Ensure
compliance with Kenyan Data Protection Act and other relevant regulations.
Digital Transformation & Innovation
- Support
the rollout of online legal services and e-learning platforms for
paralegals.
- Explore
and integrate innovative digital tools for legal awareness campaigns.
- Research
and recommend emerging ICT solutions relevant to access-to-justice work.
- Begin
the process of documenting, organizing, and maintaining Kituo cha Sheria’s
ICT records, policies, and standard operating procedures to ensure
consistency, compliance, and ease of reference for current and future
operations.
Deliverables
- Monthly
ICT operations and maintenance reports.
- Updated
and secure ICT systems, databases, and websites.
- Support
in procurement of required ICT materials.
- Staff
ICT training sessions and user guides.
- Implementation
plan for audit recommendations and suggest further audits.
- Maintain
inventory of ICT infrastructure.
Duration & Level of Effort
The consultancy will run for Three (3) months on
a full-time. Extensions will depend on performance and organizational needs.
Reporting & Supervision
- Primary:
The ICT Officer–Consultant reports to the Executive
Director (or ED’s office), especially for strategic oversight and
accountability.
- Secondary
(functional): Day-to-day supervision could come via a department
overseeing Finance & Administration, or Support Services,
depending on internal operations stretching from the Personal Assistant in
the Office of the Executive Director
Qualifications & Experience
Essential:
- Bachelor’s
degree in Information Technology, Computer Science, or related field.
- At
least 3 years’ experience in ICT support and systems administration.
- Strong
understanding of network management, database systems, and web
administration.
- Demonstrated
knowledge of ICT security protocols and compliance frameworks.
- Excellent
analytical, communication, and training skills.
Desirable:
- Experience
in the NGO or access-to-justice sector.
- Knowledge
of open-source legal case management systems.
- Ability
to adapt technology for low-resource environments.
Payment Terms
Payment will be made on a monthly basis upon submission and
approval of deliverables, including ICT performance reports.
How to Apply
Interested candidates should submit:
- Technical
and financial proposal (including consultancy fee).
- Updated
CV detailing relevant qualifications and experience.
- At
least three professional references.
Send applications to: hr@kituochasheria.or.ke with
the subject: “Application – ICT Officer–Consultant”