Customer Experience Executive at APA Insurance Limited
Job description
The Customer Experience Executive is responsible for
delivering exceptional client experiences by efficiently managing all service
inquiries received via our various channels, ensuring timely resolution and
customer satisfaction.
KEY PRIMARY RESPONSIBILITIES
- Serve
as the first point of contact for clients, addressing all service and
product inquiries via phone, email, and in-person interactions, aiming for
first-contact resolution whenever possible.
- Collaborate
with internal teams to resolve client queries, complaints and escalations,
providing accurate and timely solutions.
- Maintain
organized and up-to-date documentation of all client interactions,
transactions, and correspondence.
- Manage
workflow to meet client timelines, including processing orders, forms,
applications, and other service requests.
- Handle
and resolve client complaints within established turnaround times (TATs),
ensuring follow-up, root cause and corrective action before closure.
- Oversee
ticket management to ensure all client issues are tracked and addressed
within agreed service level agreements and timelines.
- Uphold
service excellence standards at the front office, promoting a professional
and welcoming client experience.
- Execute
assigned projects and initiatives, contributing to team and organizational
goals.
ACADEMIC QUALIFICATIONS
- Bachelor’s
degree in Marketing or any other relevant course
JOB SKILLS AND REQUIREMENTS
- Interpersonal
skills
- Communication
skills
- Listening
skills
- Problem
analysis/solving skills
- Attention
to detail and accuracy
- Knowledge
of product
- Time
management skills
- Adaptability,
initiative and stress tolerance.
PROFESSIONAL QUALIFICATIONS
- ACII /
Diploma in Insurance will be an added advantage
EXPERIENCE
- At
least 1 year of relevant work experience in a Customer Experience role
Software Engineer at APA Insurance Limited
- Company: Apollo
Group
- Location: Head
Office
- Employment
Type: Permanent
- Job
Id: u9k398KKMk
- Date
added: 27-Feb-2026
- Deadline: 05-Mar-2026
KEY PRIMARY RESPONSIBILITIES
- Design,
develop, test, deliver, maintain and improve software solutions in
the organization to meet the needs of the business and its users.
- Optimize user
experience and workflows in user-facing software solutions.
- Write
and test code for product or system development to ensure high
quality solutions for the business and users.
- Engage
in code reviews to provide and receive feedback with other developers to
ensure best practices.
- Contribute
to existing knowledge resources including code documentation.
- Track
and resolve issues with software solutions to ensure consistent quality.
- Collaborate
with cross-functional teams including designers, product and platform
owners to deliver high-quality solutions.
- Design
and implement RESTful APIs and micro-services.
- Integrate
third-party APIs and services to enhance functionality.
- Integrate
and work with cloud services on AWS (e.g., Lambda, S3, RDS,
DynamoDB).
- Provide
innovative solutions to complex business problems.
ACADEMIC QUALIFICATIONS
- Bachelor’s
Degree in Computer Science, Engineering or related field (or equivalent
work experience)
- Cloud
Certification will be an added advantage.
JOB SKILLS AND REQUIREMENTS
- Ability
to work collaboratively in a team environment
- Real
passion for development and a demonstrated appetite for continual
learning
- Appreciation
for pair programming
- Team-player
who is positive, proactive, and a motivated self-starter
- Great
communication skills
- Excellent
written and verbal communication skills
- Strong
analytical and problem-solving skills
PROFESSIONAL QUALIFICATIONS
- A
certification in AI for Business, Agentic AI, Generative AI for Developers
or equivalent will be an added advantage.
EXPERIENCE
- 3 or
more years working in a software engineering team.
- 2 or
more years’ experience with using backend technologies in a microservice
environment.
- 1 or
more-year experience of building frontend applications.
- Familiarity
with No code and Low code development frameworks.
- Working
knowledge of Java, Kotlin, Node, Python programming languages.
- Working
knowledge of version control systems (eg Git) and CI/CD pipeline.
- Knowledge
of database systems (relational and/or NoSQL).
- Familiarity
with AI Assisted development.
Senior Actuarial Analyst at APA Insurance Limited
To support the delivery of actuarial responsibilities within
the actuarial function, including valuation of technical liabilities under IFRS
17 reporting standard, pricing and product development, capital modelling,
facilitating year-end external actuary valuation and actuarial performance
reports.
The portfolio includes Ordinary Life policies, Group Risk
business, Pension, Deposit Administration, and Income Draw Down policies
- Company: APA
Life
- Location: Head
Office
- Employment
Type: Permanent
- Job
Id: Bfo46lJUCd
- Date
added: 23-Feb-2026
- Deadline: 05-Mar-2026
KEY PRIMARY RESPONSIBILITIES
1. Financial & Regulatory Reporting
- Production
and review of IFRS 17 valuation results and associated disclosures.
- Production
and Review of statutory filings in accordance with Insurance Regulatory
Authority (IRA), and Management Reports for internal consumption (VNB,
VIF, EV, etc).
- Collaborate
with finance to align actuals vs budget and improve monthly close
efficiency.
2. Experience Monitoring
- Perform
periodic claims experience analyses to guide pricing, reserving
assumptions, and give recommendations for management actions.
3. Capital Modelling
- Run
capital adequacy assessments under local solvency regulations. Produce
Capital Adequacy reports with recommendations to management.
4. Pricing & Product Development
- Pricing
of new individual and group life products, ensuring alignment with
profitability, competitiveness, and regulatory standards.
- Enhance
pricing tools and profitability testing models.
- Develop
bespoke schemes for corporate clients, affinity groups, and pension
providers.
5. Budgeting & Strategy Actuarial Inputs
Provide Actuarial results towards IFRS 17 Budgets and assist
in five-year business planning with actuarial projection models. Work closely
with the Finance team to ensure these processes are a success.
ACADEMIC QUALIFICATIONS
- Bachelor’s
degree in actuarial science or related field. A master’s degree in
actuarial management will be an added advantage.
JOB SKILLS AND REQUIREMENTS
Technical Skills
- Proficient
in actuarial modelling tools (e.g. Basys, RiskIntegrity, Advanced Excel
Skills, VBA, Python, R, PowerBI).
- Advanced
analytical skills and business insight.
- Familiarity
with Power BI or other dashboarding tools is a plus.
Behavioural Attributes
- Strong
attention to detail and a commitment to accuracy.
- Able
to manage multiple deadlines and priorities under minimal supervision.
- Effective
communicator—both written and verbal—with stakeholders at all levels.
- Mentorship
mindset and a collaborative team player.
PROFESSIONAL QUALIFICATIONS
- Progress
toward actuarial qualification (minimum: 10 papers).
Experience
- Minimum
8 years actuarial experience in life insurance. Experience leading
analysts will be an added advantage.
- Strong
experience in IFRS 17 valuation and reporting.
- Experience
in calculating VIF, VNB and Embedded Value.
- Understanding
of Asset-Liability Management Process.
Assitant Business Developer at APA Insurance Limited
- Company: APA
Insurance
- Location: Head
Office
- Employment
Type: Permanent
- Job
Id: 2387V6Xxoe
- Date
added: 23-Feb-2026
- Deadline: 28-Feb-2026
KEY PRIMARY RESPONSIBILITIES
- Raising
debit and credit notes as assigned;
- Developing
timely motor certificate/cover notes declarations for all concerned
intermediaries;
- Addressing
client/customers equerries and feedback within the timelines stipulated in
service charter and/or SLAs signed with respective clients.
- Preparing
policy documents and other relevant documents
- Supporting
in premiums collections
- Participating
in company CSR and brand building activities in liais on with other
departments.
- Preparing
weekly and monthly reports giving details of individual performance on
business acquired/lost and feedback on market practices from customers;
And
- Sending
renewal notices to clients and advise on changes in policy if any
ACADEMIC QUALIFICATIONS
- Bachelor’s
degree in Finance, Accounting, Business Administration, or are latedfield.
JOB SKILLS AND REQUIREMENTS
- Interpersonal
and Communicationskills
- Good
negotiation skills
- Team
Player
PROFESSIONAL QUALIFICATIONS
- AIIK
Diploma/ CII will be an added advantage
EXPERIENCE
- 1
year of relevant experience
Senior Security Engineer at APA Insurance Limited
JOB DESCRIPTION
This position is responsible for designing, implementing and
managing security solutions and systems to protect the organization’s
infrastructure, applications and data. The role ensures compliance with
security frameworks, proactively identifies risks, and provides technical
leadership in incident resolution and governance.
- Company: Apollo
Group
- Location: Head
Office
- Employment
Type: Permanent
- Job
Id: GrgmCS20QG
- Date
added: 23-Feb-2026
- Deadline: 28-Feb-2026
KEY PRIMARY RESPONSIBILITIES
- Designs
and implements IAM solutions and systems
- Deploy
and manage security tools including SIEM, IDS/IPS, EDR, and vulnerability
management platforms
- Develop
and maintain security baselines, hardening standards, and configuration
guidelines
- Monitor
security events and investigate potential incidents
- Perform
security code reviews and application security assessments
- Maintain
compliance with security frameworks (ISO 27001, SOC 2, NIST, etc.)
- Support
internal and external security audits
- Develop
and update security policies, procedures, and documentation
- Perform
threat hunting activities to proactively identify security risks
- Conduct
regular vulnerability assessments and penetration testing
- Implements
security policies and best practices
- Provides
deep technical expertise and leadership for resolving incidents
- Leads
access certifications and audits
- Proactively
addresses security issues to prevent audit findings and privilege gaps
ACADEMIC QUALIFICATIONS
- Bachelor’s
degree in Information Technology, Computer Science, Cybersecurity or
related field.
JOB SKILLS AND REQUIREMENTS
- Knowledge
of common security challenges, such as data privacy, compliance, access
control, encryption, and incident response
- Experience
in network security, such as firewalls or VPNs
- Knowledge
of encryption techniques, such as symmetric, asymmetric, hashing, etc. and
how they should be applied to infrastructure
- Ability
to design, implement and run monitoring and alerting platforms, to track
and troubleshoot the security, performance and health of infrastructure
components
- Vulnerability
& Threat management, incident response, Governance, Risk &
Compliance
- Conversant
with GDPR, Kenya Data Protection Act, ISO 27001, NIST, HIPAA
- Experience
with containerization and Kubernetes security
- Familiarity
with DevSecOps practices and CI/CD security
- Knowledge
of threat intelligence platforms and MITRE ATT&CK framework
- Background
in security automation and orchestration (SOAR)
PROFESSIONAL QUALIFICATIONS
- Relevant
security certifications (CISSP, CISM, CEH, GIAC, OSCP, or similar)
EXPERIENCE
- 8–10
years’ relevant experience
Branch Manager – Mombasa at APA Insurance Limited
KEY PRIMARY RESPONSIBILITIES
- Building
and strengthening business relationships with existing and prospective
clients to achieve performance targets;
- Developing
and constantly updating underwriting service standards and manuals in line
with the customer service charter;
- Achieving
branch service standards within set turnaround times;
- Managing
the business portfolio through prudent underwriting in order to achieve
the targeted business mix and loss ratio;
- Managing
outstanding premium as per the credit control policy;
- Managing
the implementation of internal and external audit and risk recommendations
within the agreed timelines;
- Exploring
opportunities presented by the market and developing innovative products
and solutions that meet customer needs;
- Supervising
unit managers (APA Life, APA Insurance and Apollo Asset) from the region;
Complying with statutory, regulatory and internal control processes at the
business units including internal and external audit recommendations;
- Developing
departmental budget and business plans to achieve the set company targets;
- Entrenching
performance based culture among departmental staff in line with their set
KPIs and departmental targets;
- Participating
in company CSR and brand building activities in liaison with the Head
Office;
- Training,
coaching and mentoring staff/DSFs/Independent Agents in order to improve
performance and cohesion within the department;
- Implementing
interdepartmental SLA in liaison with other departmental heads;
- Participating
in management meetings, projects and committees as assigned.
ACADEMIC QUALIFICATIONS
- Bachelor’s
degree in Insurance or an equivalent.
JOB SKILLS AND REQUIREMENTS
- Sales
skills
- Interpersonal
and Communication skills
PROFESSIONAL QUALIFICATIONS
- ACII/AIIK
EXPERIENCE
- At
least 6 years relevant experience
Legal Officer at APA Insurance Limited
Legal Officer
KEY PRIMARY RESPONSIBILITIES
- Legal
claims handling, Processing & Reserving to ensure timely and fair
handling of third-party claims review judgments and settlement proposals
and making further recommendations and forwarding to management for
further approval.
- Legal
Research & Advisory – Conduct legal research and provide expert
opinions.
- Manage
legal Diary & Case Management – Track court schedules and ensure
timely witness attendance.
- Regular
reviewing of reserves;
- Insurance
Recoveries – Drive subrogation efforts to recover losses from third
parties.
- Maintain
legal registers, track decretal deposits, and update case status
- Excess
Collection & Compliance – Follow up on third-party property damage
(TPPD) and injury excess collection.
- Complying
with statutory, regulatory and internal control processes at the business
units including internal and external audit recommendations
- Monitoring
of all suits filed against the insured’s and ensure adequate measures are
maintained as per regulations;
- Ensure
prompt settlements of judgements as per TATs to avoid proclamations and
auctioneers;
- Monitoring
of all suits filed against the insured’s and ensure adequate measures are
maintained as per regulations.
- Giving
detailed and researched legal opinions on claims, litigation matters and
those relating to the Company.
- Managing
claim costs through strategic Initiatives of the company to ensure
profitability of the business
ACADEMIC QUALIFICATIONS
- Bachelor’s
degree in Law or an equivalent.
JOB SKILLS AND REQUIREMENTS
- Teamwork
skills
- Interpersonal
and Communication skills
- Analytical
skills
- Ability
to work under pressure and meet deadlines
PROFESSIONAL QUALIFICATIONS
- Diploma
in Legal practice
- EXPERIENCE
- At
least 3 years’ relevant experience
Driver at APA Insurance Limited
Job description
This role is responsible for providing adequate transport to
the Organization/GCEO. The position is responsible for offering chauffeur
services to the Company’s Directors, staff members and visitors…
KEY PRIMARY RESPONSIBILITIES
- Chauffeur
the Company Staff and Directors as instructed and maintain safety of
passenger and their belongings OR Chauffeur the Group CEO and Director’s
as instructed and maintain safety of passenger and their belongings;
- Ensuring
timely delivery and conduct daily follow up on staff transfers to ensure
there are no delays OR Ensuring timely delivery and conduct daily follow
up on GCEO’s transfers to ensure there are no delays;
- Keeping
company cars well maintained, always clean and in good working condition
by inspecting cars for defects and safe operating condition before, during
and after trips and Report any defects noted;
- Logging
mileages, fuel and record the mileage before fueling;
- Following
up with the supervisor before expiry of insurance certificates of company
vehicles to ensure they are renewed on time;
- Promptly
report delays due to breakdowns or traffic conditions or other emergencies
in the event of irregularities relating to pickups or and delivery as well
as accidents and incidents that have occurred.
ACADEMIC QUALIFICATIONS
- O’
Level
- Any
other certificate/ Diploma will be an added advantage
JOB SKILLS AND REQUIREMENTS
- Defensive
Driving skills
- Communication
skills
- Organization
and planning skills
- Observation
skills
- Basic
Mechanic skills
Actuarial Analyst at APA Insurance Limited
- Company: APA
Insurance
- Location: Head
Office
- Employment
Type: Permanent
- Job
Id: 3lxc1pRvXC
- Date
added: 20-Jan-2026
- Deadline: 02-Feb-2026
KEY PRIMARY RESPONSIBILITIES
Financial & Regulatory Reporting
- Support
the production and review of IFRS 17 valuation results and associated
disclosures.
- Support
the production and review of statutory filings in accordance with
Insurance Regulatory Authority (IRA) requirements, and Management Reports
for internal use (e.g., VNB, VIF, EV, etc).
- Work
in collaboration with the finance team to align actuals vs. budget and
enhance monthly close efficiency.
Experience Monitoring
- Assist
in performing periodic claims experience analyses to guide pricing and
reserving assumptions and provide actionable recommendations to
management.
Capital Modelling
- Run
capital adequacy assessments under local solvency regulations.
- Assist
in producing Capital Adequacy reports with recommendations to management.
Pricing & Product Development
- Pricing
of new individual and group life products, ensuring profitability,
competitiveness, and regulatory compliance.
- Assist
in enhancing pricing tools and profitability testing models.
Budgeting & Strategy Actuarial Inputs
- Assist
in providing actuarial inputs for IFRS 17 budgets and five-year business
planning using actuarial projection models.
- Working
closely with the finance team to ensure the success of budgeting and
strategic planning processes.Top of FormBottom of Form
ACADEMIC QUALIFICATIONS
- Bachelor’s
degree in actuarial science or related field. A master’s degree in
actuarial management will be an added advantage.
JOB SKILLS AND REQUIREMENTS
Technical Skills
- Proficient
in actuarial modelling tools (e.g. Basys, RiskIntegrity, Advanced Excel
Skills, Excel VBA, Python, R, etc).
- Advanced
analytical skills and business insight.
- Familiarity
with Power BI or other dashboarding tools is a plus.
Behavioural Attributes
- Strong
attention to detail and a commitment to accuracy.
- Able
to manage multiple deadlines and priorities under minimal supervision.
- Effective
communicator—both written and verbal—with stakeholders at all levels.
- Mentorship
mind-set and a collaborative team player.
PROFESSIONAL QUALIFICATIONS
- Progress
toward actuarial qualification (minimum: 6 papers).
EXPERIENCE
- Minimum
4 years’ actuarial experience, preferably in a life insurance setup.
- Experience
in IFRS 17 valuation and reporting is an advantage.
- Experience
in calculating VIF, VNB and Embedded Value is an advantage.
- Understanding
of Asset-Liability Management Process.
Business Development Managers APA Insurance
- Company: APA
Insurance
- Location: Head
Office
- Employment
Type: Permanent
- Job
Id: Rxo417qxYd
- Date
added: 08-Jan-2026
- Deadline: 22-Jan-2026
KEY PRIMARY RESPONSIBILITIES
Sales and Revenue Generation:
- Drive
uptake of APA’s bundled insurance solutions across priority segments (e.g.
agriculture, MSMEs, informal workers).
- Deliver
monthly and annual GWP targets aligned to APA’s growth trajectory
- Track
and report on policy volumes, channel performance, and client retention.
Challenge and Partner Management:
- Identify,
on board, and manage relationships with aggregators (e.g., SACCOs,
fintechs, agri-platforms, NGOs).
- Coordinate
with Training & Channel Enablement to ensure partner readiness and the
Successful deployment of Smart Mobilizer.
- Negotiate
commercial terms and co-financing models with strategic partners to secure
mutually beneficial agreements.
Client Engagement and Field Activation:
- Conduct
field visits, partner activations, and client sensitization campaigns to
promote awareness and engagement.
- Gather
client feedback and market intelligence to inform product refinement and
channel strategy.
- Champion
APA’s client-first approach, ensuring inclusive outreach and solution
alignment.
Reporting and Coordination:
- Maintain
accurate records of partner engagements, pipeline status, and field
activities to ensure timely and effective management.
- Collaborate
with operations, innovation, and finance teams to ensure seamless on
boarding and policy administration.
- Participate
in quarterly reviews, planning sessions, and donor reporting as needed.
Performance Targets
- Deliver
segment-specific GWP targets (e.g. Kenya Shillings 150M by 2026).
- Activate
and manage 10+ strategic partners across assigned regions.
- Support
on boarding of 100+ Smart Mobilizers and partner staff.
- Achieve
client retention and satisfaction benchmarks across channels.
ACADEMIC QUALIFICATIONS
- Bachelor’s
degree in insurance, Agribusiness, Sales, or related field; master’s
preferred.
JOB SKILLS AND REQUIREMENTS
- Network
Builder & Closer: Exceptional at cultivating relationships
and converting them into high-value partnerships. Knows how to open
doors—and close deals.
- Commercially
Agile: Thrives in dynamic environments, quickly adapting to
shifting partner needs, market signals, and product opportunities.
- Opportunity
Spotter: Possesses an “eagle’s eye” for untapped markets,
emerging aggregators, and catalytic moments others might miss.
- Relentless
Results-Driven: Operates with urgency and ownership—considers the
job done only when the numbers are closed and the impact is real.
- Tenacious
& Resourceful: Doesn’t drop the ball. Follows through with
discipline, creativity, and a bias for execution.
- Curious
& Insight-Led: Asks the right questions, listens deeply, and
uses insights to tailor solutions that resonate with clients and partners.
- Collaborative
Team Player: Works seamlessly across functions, geographies, and
personalities to deliver shared success.
- Purpose-Driven: Anchored
in APA’s mission to protect livelihoods and empower underserved
communities.
PROFESSIONAL QUALIFICATIONS
- Relevant
certifications in insurance, agriculture, or financial inclusion are an
added advantage.
EXPERIENCE
- Minimum
5 years in business development, sales, or channel management in
insurance, agriculture, or financial inclusion.
- Proven
track record of revenue growth and strategic partnership management.
- Experience
with insure techs, social enterprises, or donor-funded programs is a
strong advantage.
- Strong
communication, negotiation, and stakeholder engagement skills.
- Willingness
to travel regionally.
SENIOR PENSION ADMINISTRATOR
- Company: APA
Life
- Location: Head
Office-Nairobi
- Deadline: 27-Jul-2025
Job description
Oversee and coordinate daily operations of pension scheme
administration. Ensure accurate member records, contribution processing,
regulatory compliance, and support of trustees and sponsors.
CLIENT RELATIONS OFFICER
- Company: APA
Life
- Location: Head
Office-Nairobi
- Deadline: 27-Jul-2025
Job description
To lead client engagement and relationship management for
pension schemes to drive retention, ensuring high service delivery, timely
communication, and proactive client support across all touchpoints …
CARE & MEDICAL SERVICES MANAGER
- Company: APA
Insurance
- Location: Head
Office-Nairobi
- Deadline: 27-Jul-2025
Job description
This position is responsible for developing and maintaining
healthcare management plans in order to achieve profitable growth and health
business client retention, establishing, maintaining and review…