Assistant Internal Assessor at Africa Merchant Assurance Company Limited
Job Purpose
The purpose of the job is to provide support to the Internal Assessor through
analyzing and determining the extent of liability/damages on all claims,
reported damage claims with a comprehensive cover, and assess and review
external assessment reports.
Professional development courses
Key Responsibilities
- Review
reports from external assessors, ensuring the accuracy of information
provided and flagging any discrepancies.
- Conduct
site visits to verify facts listed in claimant forms and received reports,
under the guidance of the Internal Assessor.
- Visit
garages to track inspections and confirm the progress of vehicle repairs,
reporting findings to the Internal Assessor.
- Assist
in salvage committee activities as a member, providing support in
decision-making processes.
- Identify
and flag potentially fraudulent claims, providing initial recommendations
for further investigation.
- Provide
guidance and instructions to service providers as required, ensuring
clarity and adherence to company policies.
- Ensure
the safety of client vehicles under the company’s custody, conducting
regular checks and reporting any issues.
- Maintain
the company’s salvage register, ensuring proper, accurate, and timely
recording of salvaged parts.
- Assist
in preparing the monthly salvage catalogue, ensuring proper disposal of
vehicles and other salvaged parts.
- Negotiate
prices of vehicle repairs with garages, ensuring fair prices for the
insurer and reporting negotiations to the Internal Assessor.
- Provide
estimated repair durations and follow up with garages to ensure timely
completion of repairs, updating the Internal Assessor on progress.
- Any
other responsibilities assigned to the jobholder by the Claims Manager
from time to time..
Qualifications and Experience
- A
minimum of a Diploma in Automotive/mechanical engineering.
- A
Certificate of proficiency from the College of Insurance is an added
advantage
- A
minimum of three (3) years of experience in Assessment for Insurance
Marketing, Digital, Brand & Customer Experience Manager at Africa Merchant Assurance Company ltd
Industry: General Insurance
Reports to: Chief Operating Officer
About the Role
We are seeking a strategic, innovative, and customer-centric
professional to join our team as the Marketing, Digital,
Brand & Customer Experience Manager. The overall purpose of this
job is to develop and implement strategies that enhance the company’s digital
presence, strengthen the brand, and improve customer engagement.
This role involves managing digital marketing campaigns,
overseeing brand management activities, and ensuring a seamless customer
experience across all digital platforms. This role is crucial for driving brand
awareness, increasing customer loyalty, and achieving business growth through
effective digital and brand management strategies
Key Responsibilities
- Strategic
Planning – Lead the development and execution of customer
experience and marketing strategies that directly support the company’s
business objectives.
- Team
Leadership – Build and inspire a high-performing team by setting
clear goals, providing coaching and mentorship, and ensuring efficient
delivery of results.
- Marketing
Strategy – Design and implement innovative marketing strategies
to promote products and services, supported by market research, campaign
management, and cross-functional collaboration.
- Customer
Acquisition & Retention – Drive initiatives that attract new
customers, strengthen relationships with existing ones, and ensure
exceptional satisfaction at every touchpoint.
- Brand
Management – Champion the company’s brand reputation through
impactful campaigns, public relations, and strategic market positioning.
- Digital
Marketing & Online Presence – Oversee digital marketing
activities across websites, blogs, email, and social media channels to
expand reach and engagement.
- Campaigns
& Awareness – Organize creative brand awareness initiatives
designed to attract new clients, retain existing ones, and support
relationship management teams.
- Performance
Monitoring – Track KPIs, digital analytics, and customer
feedback to measure impact, make data-driven decisions, and continually
optimize results.
- Customer
Experience Management – Enhance customer journeys by developing
engagement programs, handling inquiries promptly, and resolving complaints
with professionalism.
- Compliance
& Risk Control – Ensure all activities comply with marketing
regulations, data privacy laws, operational risk standards, and company
policies.
- Corporate
Leadership – Play an active role as part of senior management in
shaping company strategies, policies, budgets, and overall performance
monitoring.
- Budgeting
& Work Programs – Lead the preparation of departmental
budgets and work plans, and oversee their effective implementation.
- Talent
Development – Identify, nurture, and retain top talent through
performance reviews, career development programs, and succession planning.
- Accountability
& Reporting – Establish clear accountability frameworks,
manage reporting processes, and monitor key departmental performance
indicators.
- Other
Duties – Carry out any additional responsibilities as assigned by
the Head of Function.
Qualifications and Experience
- A
Bachelor’s degree in Marketing, Communications, Business Administration,
Public Relations, or a related field is required.
- Professional
certification in Digital Marketing, Customer Experience, or Brand
Management is a Must
- A
Master’s degree in Digital Marketing, Customer Experience, or Brand
Management is an added advantage.
- At
least six (6) years of progressive experience in digital marketing,
branding, and customer experience, with a minimum of three (3) years in a
senior leadership role.
- Demonstrated
ability to lead cross-functional teams, manage complex projects, and
deliver measurable business outcomes.
Branch Manager (Open Location)
The purpose of this position is to oversee branch
operations, drive business growth, manage recruitment and training, and enforce
company policies.
The branch manger will oversee the day-to-day operations of
the branch, ensuring smooth business functions and operational efficiency.
Deadline: 25th July 2025 at 5:00pm.
Litigation Associates (5 positions)
To represent the Company and its insureds clients in court
and ensure effective handling of all legal matters including litigation, claims
defense and dispute resolution.
Deadline: 25th July 2025 at 5:00pm.
Regional Investigators (5 positions)
The job purpose is to support the Legal and Claims
departments by conducting thorough and objective investigations into claims,
suspected fraud, and other risk-related matters, ensuring timely and accurate
reporting to inform decision-making and protect the company’s interests.
Legal Team Leader (Open Location)
The purpose of this position is to lead the in-house
litigation function by managing assigned legal files, supervising Associate
Advocates, and ensuring the consistent and efficient handling of litigation
matters across all regions. The Legal Team Leader will also oversee the
establishment and operationalization of the in-house litigation team, ensuring
alignment with legal standards, company policies, and strategic objectives.