Business Development Officer – Health Insurance Business at GA Insurance
About the position
Job Summary:
This position is responsible for the growth of Health
business revenue as per the annual premium targets set through maintaining a
high retention, new account acquisition and Key Account Management.
Duties and Responsibilities:
- Responding
to incoming calls, letters, e-mails from clients/ intermediaries on health
covers/coverage within set TAT’s and attend to walk in clients promptly
and professionally.
- Service
existing health business as the primary Key Accounts Managers. Maintain
excellent customer service and escalate complaints
- Marketing
- Provide
quotations as per guidelines and authority limits
- Close
new accounts
- New
business as per target set
- Intermediary
management from creation/adoption and ensure they are active.
- Preparation
and participation in tendering process, securing and management of the
account
- Set up
cover terms (product in the system) for all new clients.
- Sending
out and follow up of renewal business two months in advance and ensure
renewal retention of 85% and organic growth targets are met
- Ensure
proper documentation as per new business, funds & renewal business to
ensure correct set up of new accounts/schemes & products in the system
and advise underwriter on cover terms.
- Ensure
we achieve a good score on audit/ risk and all issues are resolved
- Member
education/ training on policy terms for our clients.
- Maintain
acceptable loss ratios as per company appetite
- Ensure
all policy files are in proper up to date record
- Updating
membership listing to all providers
- Quarterly
reports and ad hoc report requests to clients
- Respond
to audit queries, ensure we achieve a good score on audit/ risk and all
issues are resolved
- Facilitating
risk controls
- Maintaining
and observe the present standard guidelines as stipulated in the health
procedural manual.
- Ensuring
compliance with company procedures and insurance regulatory guidelines.
- Ensure
debt collection in line with our credit control policy
- Following
up on premium payments based on the dr/ cr notes raised and shared with
the client.
- Liaising
with credit control to ensure acceptable levels of debt as defined by
company manual.
- Verifying
premium payment document(s) e.g. ipf to ensure the same is approved by the
head of department and submitted to accounts team for financing to be
effected accordingly.
- Facilitating
renewal
- Sharing
renewal invitation- preparation and sharing of renewal invitations to
clients based on the stipulated TATs.
- Taking
part in renewal negotiations- attending client renewal meetings and
discussions based on the performance of the scheme in order to renew.
- Facilitate
corporate scheme performance review meetings quarterly or half yearly
meetings advice on mitigation measures where adverse
- Participate
in the improvement of current product scope by benchmarking with market
trends and actuarial advisory.
- Facilitate
collection and updating of all clients KYCs documentation when onboarding
risks as per company guidelines.
- Advise
cover terms to underwriter.
- Prepare
weekly Quotation reports as required against the projected target.
- Respond
to from clients and escalate where and when necessary.
- Medical
products presentations to various intermediaries
- Member
Education on policy benefits to various clients
Academic and Professional Qualifications
- Bachelor’s
degree in marketing, Insurance, or business-related discipline.
- Progress
towards Diploma in Insurance (ACII or AIIK), at least 3 papers or
equivalent)
Experience
- 3
years in health insurance, and/or,
- At
least 5 years as a Key Accounts Manager in the Finance Industry.
- Local
Expertise: must have experience in sales in Mombasa region.
Competencies:
Technical Competencies
- Excellent
Sales and marketing skills
- Knowledge
of health insurance products
- Knowledge
of insurance concepts and procedures
- Excellent
Customer service
- Knowledge
of insurance regulatory requirements
- Proficient
in certain professional skills such as MS Packages, report writing,
budgeting knowledge and basic market researching.
- Familiarize
with the current market conditions and trends.