Plant Technician at Accor
The Plant Technician is responsible for ensuring the smooth
and efficient operation of all plant, mechanical, and utility systems within
the property. The role involves routine maintenance, troubleshooting, and
repair of equipment to guarantee safety, compliance, and uninterrupted service
delivery.
Key Responsibilities
- Operate,
monitor, and maintain mechanical, electrical, and plumbing (MEP) systems,
including boilers, chillers, pumps, air handling units, water treatment,
and generators.
- Perform
scheduled preventive maintenance and inspections of plant and equipment.
- Diagnose
faults and carry out corrective repairs to minimize downtime.
- Ensure
energy-efficient operation of all equipment and contribute to
sustainability initiatives.
- Monitor
utility consumption (electricity, water, gas) and report variances or
abnormalities.
- Maintain
records of maintenance activities, work orders, and equipment performance
logs.
- Ensure
compliance with safety standards, environmental regulations, and company
policies.
- Respond
promptly to emergency breakdowns or system alarms.
- Support
installation and commissioning of new plant equipment.
- Collaborate
with contractors, suppliers, and other technicians for specialized works.
- Uphold
housekeeping standards in plant rooms, workshops, and technical areas.
Qualifications
- Diploma/Certificate
in Mechanical, Electrical, Plant, or Industrial Engineering (or related
field).
- Minimum
3–5 years’ experience in plant operations, facilities, or engineering
maintenance.
- Strong
knowledge of HVAC, electrical, plumbing, and energy systems.
- Ability
to read and interpret technical manuals, schematics, and drawings.
- Hands-on
problem-solving skills with attention to detail.
- Familiarity
with workplace safety standards and permit-to-work systems.
- Computer
literacy for maintenance software and reporting.
- Excellent
teamwork, communication, and time management skills.
Assistant Director of Sales at Accor
Job Description
The Assistant Director of Sales supports the Director of
Sales & Marketing in driving revenue growth through the strategic
management of the hotel’s sales activities. This role focuses on developing and
maintaining key client relationships, identifying new business opportunities,
and leading the sales team to achieve targets across all market segments,
including corporate, MICE, leisure sectors etc. The position involves close
collaboration with marketing, revenue management, and operations to ensure
alignment with the hotel’s overall business objectives. The Assistant Director
of Sales also plays a key role in market analysis, budgeting, and reporting to
support data-driven decision-making.
- Maximize
sales and revenue through the development and implementation of strategic
action plans, forecasts, and strategies to drive measurable, incremental
sales revenue and achieve budgeted revenues
- Assist
to develop and implement sales plans targeting corporate clients, leisure
travellers, and MICE business to maximize room occupancy, MICE space
utilization, and revenue
- Assist
in leading the sales team in managing the account base to maximize
performance across all revenue streams, including Corporate, Leisure &
Groups, and MICE business
- Constantly
evaluate business potential and opportunities in new geographical markets
and across new market segments, providing customer intelligence to adapt
sales strategies to meet or exceed customer expectations in a dynamic
market
- Monitor
sales performance metrics, forecast revenue, ensure hotel’s rates and
promotions are competitive and correctly updated across all distribution
channels
- Analyze
market trends, competition, and customer needs to adapt strategies and
ensure business growth
- Assist
in recruitment, performance management, and professional development
of the sales team
- Actively
participate in sales presentations, site inspections, and high-level
customer meetings
- Engage
with community and professional organizations to maintain visibility and
promote a positive brand image
- Monitor
and evaluate the effectiveness of sales programs, developing new
strategies as needed
- Collaborate
with other departments to ensure alignment with overall business
objectives and guest satisfaction
- Prepare
detailed reports on sales activities, revenue performance, and market
insights for the DOSM and hotel management.
- Provide
strategic recommendations for improving sales strategies to meet and
exceed business objectives.
- Stay
informed of industry trends and best practices to maintain a competitive
edge in the market
Qualifications
- Bachelor’s
degree in Hospitality Management, Business Administration or a
related field.
- A
minimum of 8 years of experience in sales within the hospitality
industry. At least 2 years in a leadership Sales role
- Strong
knowledge of Nairobi’s corporate, MICE, government and leisure
markets.
- Proven
track record of achieving or exceeding sales targets and revenue goals.
- Excellent
leadership, team management, and motivational skills.
- Strong
networking and client relationship management abilities.
- Strategic
thinking with strong analytical and forecasting skills.
- Excellent
communication, negotiation, and presentation skills
Outlet Supervisor at Accor
Job Description
- Always
greets and welcomes guests promptly in a warm and friendly manner.
- Always
thanks and gives fond farewell to guests conveying anticipation for their
next visit.
- Assists
guest with table reservation.
- Assists
guest while seating.
- Ensures
guests are served within specified time.
- Has a
good knowledge of menu and presentation standards.
- Speaks
with guests and staff using clear and professional language, and answer
phone calls using appropriate telephone etiquette.
- Is
able to answer any questions regarding menu and assist with menu
selections.
- Is
able to anticipate any unexpected guest need and reacts promptly and
tactfully.
- Always
applies service techniques correctly at all times, and serving Food &
Beverage items with enthusiasm.
- Serves
food courses and beverages to guests.
- Sets
tables according to type of event and service standards.
- Records
transaction / orders in Point of Sales systems at the time of order.
- Communicates
with the kitchen regarding any menu questions, the length of wait and
product availability.
- Communicates
additional meal requirements, allergies, dietary needs, and special
requests to the kitchen.
- Checks
with guests to ensure satisfaction with each food course and beverages.
- Is
responsible for clearing, collecting and returning food and beverage items
to proper area.
- Maintains
cleanliness of work areas, china, glass, etc. throughout the shift.
- Reviews
order dockets ensuring accurate and timely preparations for order
requirements accordingly.
- Presents
accurate final bill to guest and process payment.
- Performs
shift closing on the Point of sales terminal and tally cash and credit
card settlements.
- Ensures
that the restaurant is always kept clean and organized, at both the front
as well as the back of house areas.
- Ensures
that hotel brand standards and SOP’s are consistently implemented.
- Works
with fellow staffs and manager to ensure that the restaurant achieves its
full potential.
- Completes
the daily responsibilities that are set for each individual shift.
- Completes
closing duties, including restocking items, turning off lights, etc.
- Conducts
monthly inventory checks on all operating equipment and supplies.
- Take
an active role in coaching and developing junior staff.
- Performs
any other duties related to food and beverage service assigned by the
manager.
- Assists
Outlet Manager in conducting daily shift briefings to update and
disseminate relevant information to colleagues
- Helps
minimize waste, breakages and mishandling of supplies and equipmen
Qualifications
- Excellent
reading, writing and oral proficiency in English
- Experienced
in all aspects of restaurants service
- Must
be well-presented and professionally groomed at all times
- Excellent
leader and trainer with strong interpersonal skills and attention to
detail
- Ability
to motivate employees to work as a team effectively and productively
- Must
possess good communication skills for dealing with diverse staff
- Ability
to coordinate and prioritize multiple tasks
- Should
have pleasing personality.
- Excellent
guest service skill.
- Good
knowledge of food and beverage service.
Senior Culinary Manager – In Charge of Food Safety at Accor
Job Description
We are seeking a highly skilled and experienced Senior
Culinary Manager to oversee food safety operations at our prestigious
establishment in Nairobi, Kenya. This key leadership role combines culinary
expertise with a strong focus on maintaining the highest standards of food
safety and quality.
- Develop,
implement, and maintain comprehensive food safety programs across all
culinary operations
- Lead
and mentor a team of culinary professionals, ensuring adherence to food
safety protocols and quality standards
- Collaborate
with executive leadership to establish and enforce food safety policies
and procedures
- Conduct
regular food safety audits and inspections, addressing any issues promptly
and effectively
- Oversee
menu planning and development, ensuring all items meet food safety
requirements
- Manage
relationships with local food suppliers and vendors, ensuring compliance
with food safety standards
- Stay
updated on local and international food safety regulations, implementing
changes as necessary
- Develop
and deliver food safety training programs for all culinary staff
- Manage
budgets and control costs while maintaining high food safety standards
- Investigate
and respond to any food safety incidents or customer complaints
- Liaise
with local health authorities and represent the organization in food
safety matters
- F&B
concept development
- HACCP
project to be developed and obtained
- Managing
daily purchasing and optimising performances
- Food
wate program to be 100% under control
Qualifications
- Bachelor’s
degree in Culinary Arts, Food Science, or a related field
- Advanced
food safety certification (e.g., ServSafe Food Safety Manager
Certification)
- Minimum
5-7 years of experience in culinary management with a strong focus on food
safety
- Proven
track record in implementing and maintaining food safety management
systems
- In-depth
knowledge of HACCP principles and their practical application
- Excellent
leadership and team management skills
- Strong
analytical and problem-solving abilities
- Proficiency
in food safety software and documentation systems
- Advanced
culinary skills and knowledge of diverse cuisines
- Experience
in menu planning, budgeting, and cost control
- Thorough
understanding of local and international food safety regulations
- Knowledge
of foodborne illness prevention and outbreak management
- Familiarity
with East African culinary practices and food supply chains
- Excellent
communication skills in English, both verbal and written
- Ability
to work under pressure and manage multiple priorities
- Additional
certifications in food safety auditing or HACCP implementation preferred
Key Account Manager at Accor
Job Description
We are seeking a dynamic and results-driven Key Account
Manager to join our team in Nairobi, Kenya. As a Key Account Manager, you will
be responsible for managing and growing relationships with our most valuable
clients, driving sales, and ensuring customer satisfaction.
- Develop
and maintain strong, long-lasting client relationships
- Create
and implement strategic account plans to maximize revenue growth
- Identify
new business opportunities within existing accounts
- Negotiate
contracts and close agreements to maximize profits
- Collaborate
with cross-functional teams to ensure client satisfaction and retention
- Conduct
regular client meetings to understand their needs and present solutions
- Monitor
and report on account performance, sales forecasts, and key metrics
- Stay
informed about market trends, competition, and industry developments
- Resolve
any client issues or concerns promptly and professionally
Qualifications
- Bachelor’s
degree in Business, Marketing, or related field
- 5+
years of experience in account management or sales, preferably in a
similar industry
- Proven
track record of meeting or exceeding sales targets
- Strong
skills in relationship building, negotiation, and strategic planning
- Proficiency
in CRM software (e.g., Salesforce) and Microsoft Office Suite
- Excellent
communication and presentation skills
- Ability
to analyze data and create insightful reports
- Experience
in managing high-value client relationships
- Industry
knowledge relevant to our products or services
- Understanding
of the Kenyan and East African market
- Fluency
in English and Swahili
- Sales
or account management certifications (preferred)
- Willingness
to travel as required for client meetings