Reservations Supervisor at Marriott
POSITION SUMMARY
Oversee accuracy of room blocks, reservations, and group
market codes. Communicate company values and/or culture to new employees.
Review and implement new Reservations procedures. Process all reservation
requests, changes, and cancellations received by phone or mail. Identify guest
reservation needs and determine appropriate room type. Verify availability of
room type and rate. Explain guarantee, special rate, and cancellation policies.
Accommodate and document special requests. Answer questions about property
facilities, services and room accommodations. Follow sales techniques to
maximize revenue. Input and access data in reservation system. Respond to any
challenges found for accommodating rooming requests. Set-up proper billing
accounts according to accounting policies. Troubleshoot, resolve, and document
guest issues and concerns or escalate/refer to appropriate individual.
PREFERRED QUALIFICATIONS
Education:
- Related
Work Experience: Diploma/Degree in Hospitality Management or related
Course
- Supervisory
Experience: Minimum of 3 years of experience (2 years in 5-star
hotel)
Guest Arrival Expert (Concierge) at J.W Marriott
POSITION SUMMARY
- First
impressions are everything. When guests arrive at our hotels, we want that
impression to be memorable. The same goes for departures. When guests
leave, we want them to go with a smile and a feeling that we were there
for them throughout their stay. We want to build an experience that is
memorable and unique from start to finish.
- Our
Guest Arrival Experts take the initiative to deliver a wide range of
services that guide guests through their arrival and departure
experiences.
- They
are empowered to move about their space and do what needs to be done.
Whether processing operational needs, addressing guest requests,
completing reports, or sharing the highlights of the local area, the Guest
Arrival Expert makes transactions feel like part of the experience.
- No
matter what position you are in, there are a few things that are critical
to success – creating a safe workplace, following company policies and
procedures, maintaining confidentiality, protecting company assets,
upholding quality standards, and ensuring your uniform, personal
appearance, and communications are professional.
- Guest
Arrival Experts will be on their feet and moving around (stand, sit, or
walk for an extended time) and taking a hands-on approach to work (move,
lift, carry, push, pull, and place objects weighing less than or equal to
50 pounds without assistance and objects weighing more than 75 pounds with
assistance.
- Doing
all these things well (and other reasonable job duties as requested) is
critical for Guest Arrival Experts – to get it right for our guests and
our business each and every time.
PREFERRED QUALIFICATIONS
- Education:
Diploma/ Degree in Front Office or Related Course
- Related
Work Experience: Minimum of 3 years of experience in a 5-star hotel
Guest Experience Expert (Front Desk Agent) at J.W Marriott
POSITION SUMMARY
- Our
jobs aren’t just about giving guests a smooth check-in and check-out.
Instead, we want to build and experience that is memorable and unique.
- Our
Guest Experience Experts take the initiative to deliver a wide range of
services that guide guests through their entire stay.
- They
are empowered to move about their space and do what needs to be done.
Whether processing operational needs, addressing guest requests,
completing reports, or sharing the highlights of the local area, the Guest
Experience Expert makes transactions feel like part of the experience.
- No
matter what position you are in, there are a few things that are critical
to success – creating a safe work place, following company policies and
procedures, maintaining confidentiality, protecting company assets,
upholding quality standards, and ensuring your uniform, personal
appearance, and communications are professional.
- Guest
Experience Experts will be on their feet and moving around (stand, sit, or
walk for an extended time) and taking a hands-on approach to work (move,
lift, carry, push, pull, and place objects weighing less than or equal to
10 pounds without assistance). Doing all these things well (and other
reasonable job duties as requested) is critical for Guest Experience
Experts – to get it right for our guests and our business each and every
time.
PREFERRED QUALIFICATIONS
- Education:
Diploma/Degree in Front Office Operations or related Course
- Related
Work Experience: Minimum of 3years of Experience in a 5-Star Hotel
- Supervisory
Experience: No supervisory experience.
Assistant Spa Manager
Assists with supervising and coordinating activities of
employees delivering spa services, including salon, skin care, program
coordination, reservations, reception desk, massage and locker room areas.
Position focuses on ensuring guest and employee satisfaction. Assists with
achieving the operating budget.
Spa Manager
Responsible for managing and supervising all areas of the
spa, including its programs, services, hours of operation, facilities and
staff. Coordinates the delivery of spa services, including salon, skin
care, fitness and wellness, massage, program coordinating, reservations,
reception desk and locker room areas. As a department head, directs and
works with the management team and hourly employees to successfully execute all
spa operations. Strives to continually improve guest and employee
satisfaction and maximize the financial performance of the department.