Restaurant Manager at JW Marriott Hotel Nairobi
Job Description
JOB SUMMARY
Areas of responsibility include Restaurants/Bars and Room
Service, if applicable. Supervises daily restaurant operations and assists with
menu planning, maintains sanitation standards and assists servers and hosts on
the floor during peak meal periods. Strives to continually improve guest and
employee satisfaction and maximize the financial performance in areas of
responsibility. Determines training needed to accomplish goals, then implements
plan.
CANDIDATE PROFILE
Education and Experience
- Degree
or Diploma from an accredited institution in Food Service Management,
Hotel and Restaurant Management, Hospitality or related major
- 3
years experience in restaurant operations, with at least 2 years in a
supervisory or management role within a fine dining or upscale Indian
restaurant (preferably in a 5 star hotel)
CORE WORK ACTIVITIES
Managing Day-to-Day Operations
- Supervises
and manages employees. Manages all day-to-day operations. Understands
employee positions well enough to perform duties in employees’ absence.
- Maintains
service and sanitation standards in restaurant, bar/lounge and room
service areas.
- Reviews
staffing levels to ensure that guest service, operational needs and
financial objectives are met.
Leading Food and Beverage Team
- Utilizes
interpersonal and communication skills to lead, influence, and encourage
others; advocates sound financial/business decision making; demonstrates
honesty/integrity; leads by example.
- Encourages
and builds mutual trust, respect, and cooperation among team members.
- Serves
as a role model to demonstrate appropriate behaviors.
- Identifies
the developmental needs of others and coaches, mentors, or otherwise helps
others to improve their knowledge or skills.
- Develops
specific goals and plans to prioritize, organize, and accomplish your
work.
- Ensures
and maintains the productivity level of employees.
- Provides
the leadership, vision and direction to bring together and prioritize the
departmental goals in a way that will be efficient and effective.
- Ensures
compliance with all food & beverage policies, standards and procedures
by training, supervising, follow-up and hands on management.
- Ensures
compliance with all applicable laws and regulations.
- Ensures
compliance with food handling and sanitation standards.
- Ensures
staff understands local, state and Federal liquor laws.
- Establishes
and maintains open, collaborative relationships with employees and ensures
employees do the same within the team.
- Establishes
guidelines so employees understand expectations and parameters.
- Monitors
alcohol beverage service in compliance with local laws.
Ensuring Exceptional Customer Service
- Provides
services that are above and beyond for customer satisfaction and
retention.
- Improves
service by communicating and assisting individuals to understand guest
needs, providing guidance, feedback, and individual coaching when needed.
- Manages
day-to-day operations, ensures the quality, standards and meets the
expectations of the customers on a daily basis.
- Displays
leadership in guest hospitality, exemplifies excellent customer service
and creates a positive atmosphere for guest relations.
- Empowers
employees to provide excellent customer service.
- Acts
as the guest service role model for the restaurants, sets a good example
of excellent customer service and creates a positive atmosphere for guest
relations.
- Handles
guest problems and complaints.
- Meets
with guests on an informal basis during meals or upon departure to obtain
feedback on quality of food and beverage, service levels and overall
satisfaction.
- Ensures
corrective action is taken to continuously improve service results.
- Incorporates
guest satisfaction as a component of departmental meetings with a focus on
continuous improvement.
- Manages
service delivery in outlets to ensure excellent service from point of
entry to departure (e.g., greeting from hostess, speed of order taking and
food and beverage delivery, fulfillment of special requests, collection of
payment & invitation to return).
Managing and Conducting Human Resource Activities
- Provides
guidance and direction to subordinates, including setting performance
standards and monitoring performance.
- Identifies
the educational needs of others, develops formal educational or training
programs or classes, and teaches or instructs others.
- Ensures
employees are treated fairly and equitably. Strives to improve employee
retention.
- Ensures
employees receive on-going training to understand guest expectations.
- Solicits
employee feedback, utilizes an “open door” policy and reviews employee
satisfaction results to identify and address employee problems or
concerns.
- Strives
to improve service performance.
- Ensures
recognition is taking place across areas of responsibility.
Additional Responsibilities
- Provides
information to supervisors, co-workers, and subordinates by telephone, in
written form, e-mail, or in person.
- Analyzes
information and evaluating results to choose the best solution and solve
problems.
- Assists
servers and hosts on the floor during meal periods and high demand times.
- Recognizes
good quality products and presentations.
- Supervises
daily shift operations in absence of Assistant Restaurant Manager.
- Oversees
the financial aspects of the department including purchasing and payment
of invoices.
Reservations Supervisor at JW Marriott Hotel Nairobi
Job Description
POSITION SUMMARY
Oversee accuracy of room blocks, reservations, and group
market codes. Communicate company values and/or culture to new employees.
Review and implement new Reservations procedures. Process all reservation
requests, changes, and cancellations received by phone, fax, or mail. Identify
guest reservation needs and determine appropriate room type. Verify
availability of room type and rate. Explain guarantee, special rate, and
cancellation policies to callers. Accommodate and document special requests.
Answer questions about property facilities/services and room accommodations.
Follow sales techniques to maximize revenue. Input and access data in
reservation system. Respond to any challenges found for accommodating rooming
requests. Set-up proper billing accounts according to Accounting policies.
Troubleshoot, resolve, and document guest issues and concerns or escalate/refer
to appropriate individual.
PREFERRED QUALIFICATIONS
- Education:
Diploma/Degree in Hospitality Management or related Course
- Supervisory
Experience: Minimum of 3 years of experience (2 years in 5-star hotel)
Assistant Executive Housekeeper at JW Marriott Hotel Nairobi
Job Description
Assists in the oversight of the daily shift operations of
Housekeeping and Laundry. Works with employees to ensure property guestrooms,
public space and employee areas are clean and well maintained. Completes
inspections and holds people accountable for corrective action. Position
assists in ensuring guest and employee satisfaction while maintaining the
operating budget.
CANDIDATE PROFILE
Education and Experience
- Diploma
or Degree in Hotel and Restaurant Management, Hospitality, Business
Administration, or related major
- 3 to 5
years experience in a Housekeeping management position, preferably in a 5
star hotel
CORE WORK ACTIVITIES
Assisting in Managing Housekeeping Operations
- Ensures
guest room status is communicated to the Front Desk in a timely and
efficient manner.
- Works
effectively with the Engineering department on guestroom maintenance
needs.
- Supervises
the property general cleaning schedule.
- Obtains
list of rooms to be cleaned immediately and list of prospective check-outs
or discharges to prepare work assignments.
- Inventories
stock to ensure adequate supplies.
- Assists
in the supervision of daily Housekeeping shift operations and ensures
compliance with all housekeeping policies, standards and procedures.
- Assists
in the ordering of guestroom supplies, cleaning supplies and uniforms.
- Supports
and supervises an effective inspection program for all guestrooms and
public space.
- Communicates
areas that need attention to staff and follows up to ensure understanding.
- Ensures
all employees have proper supplies, equipment and uniforms.
Managing Departmental Costs
- Participates
in the management of the department’s controllable expenses to achieve or
exceed budgeted goals.
- Understands
the impact of department’s operations on the overall property financial
goals and objectives and manages to achieve or exceed budgeted goals.
- Comprehends
budgets, operating statements and payroll progress reports as needed to
assist in the financial management of department.
Ensuring Exceptional Customer Service
- Responds
to and handles guest problems and complaints.
- Strives
to improve service performance.
- Empowers
employees to provide excellent customer service.
- Emphasizes
guest satisfaction during all departmental meetings and focuses on
continuous improvement.
Conducting Human Resources Activities
- Participates
as needed in the investigation of employee accidents.
- Supervises
staffing levels to ensure that guest service, operational needs, and
financial objectives are met.
- Ensures
employees understand expectations and parameters.
- Ensures
property policies are administered fairly and consistently, disciplinary
procedures and documentation are completed according to Standard and Local
Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
- Observes
service behaviors of employees and provides feedback to individuals.
- Uses
all available on the job training tools to train new room attendants and
provide follow-up training as necessary.
- Participates
in the employee performance appraisal process, providing feedback as
needed.
- Assists
as needed in the interviewing and hiring of employee team members with the
appropriate skills.
- Supports
a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.
- Participates
in employee progressive discipline procedures.
JW Marriott Hotel & Residences Nairobi is Hiring
LOVE WHAT YOU DO EVEN MORE
JW Marriott Hotel Nairobi is looking for passionate, dedicated, and
service-driven individuals to join our team in the following roles:
• Public Area Attendant
• Guest Room Attendant
• Spa Attendant (Male)
• Spa Therapist
To apply, please send your resume to
mhrs.nbojw.careers@marriott.com
Loss Prevention Supervisor at JW Marriott Hotel Nairobi
POSITION SUMMARY
Patrol all areas of the property; secure rooms; assist
guests with room access. Conduct emergency response drills, daily physical
hazard/safety inspections, investigations, interviews, and key control audit.
Monitor Closed Circuit Televisions and alarm systems. Authorize, monitor, and
document access to secured areas. Assist guests/employees during emergency
situations. Respond to accidents, contact EMS or administer first aid/CPR as
required. Gather information and complete reports. Maintain confidentiality of
reports/documents, release information to authorized individuals. Defuse
disturbances in accordance with company policies and procedures. Resolve safety
hazard situations. Handle all interruptions and complaints. Escort unwelcome
persons from the property. Ensure compliance with alcoholic beverage control
laws. Call for assistance using proper code responses. Provide proper paperwork
to employees.
Assist management in training, motivating and coaching
employees; serve as a role model and first point of contact of the Guarantee of
Fair Treatment/Open Door Policy process. Follow all company policies and
procedures; report accidents, injuries, and unsafe work conditions to manager;
complete safety training and certifications; ensure uniform and personal appearance
are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests’ service needs;
thank guests with genuine appreciation. Speak with others using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and maintain
positive working relationships with others; support team to reach common goals;
listen and respond appropriately to the concerns of other employees. Ensure
adherence to quality expectations and standards. In addition, some states may
have additional licensing/registration requirements to be considered for this position.
Read and visually verify information in a variety of formats (e.g., small
print). Visually inspect tools, equipment, or machines (e.g., to identify
defects). Enter and locate work-related information using computers and/or
point of sale systems. Move at a speed required to respond to work situations
(e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or
for an entire work shift. Move, lift, carry, push, pull, and place objects
weighing less than or equal to 50 pounds without assistance and objects
weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate
objects of varying size and weight, requiring fine motor skills and hand-eye
coordination. Move through narrow, confined, or elevated spaces. Move over sloping,
uneven, or slippery surfaces as well as up and down stairs and/or service
ramps. Reach overhead and below the knees, including bending, twisting,
pulling, and stooping. Perform other reasonable job duties as requested by
Supervisors.
PREFERRED QUALIFICATIONS
- Education:
Diploma/Certificate in Security Studies / Security Management /
Criminology or a related field
- Related
Work Experience: At least 2 years of related work experience.
- Supervisory
Experience: At least 1 year of supervisory experience.
Accounting Clerk at JW Marriott Hotel Nairobi
POSITION SUMMARY
Check figures, postings, and documents for correct entry,
mathematical accuracy, and proper codes. Organize, secure, and maintain all
files, records, cash and cash equivalents in accordance with policies and
procedures. Record, store, access, and/or analyze computerized financial
information. Maintain accurate electronic spreadsheets for financial and
accounting data. Classify, code, and summarize numerical and financial data to
compile and keep financial records, using journals, ledgers, and/or computers. Prepare,
maintain, and distribute statistical, financial, accounting, auditing, or
payroll reports and tables. Complete period-end closing procedures and reports
as specified. Prepare, review, reconcile, and issue bills, invoices, and
account statements according to company procedures.
Follow all company policies and procedures; ensure uniform
and personal appearance are clean and professional; maintain confidentiality of
proprietary information; protect company assets; protect the privacy and
security of guests and coworkers. Address guests’ service needs in a
professional, positive, and timely manner. Speak with others using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones and emails using appropriate etiquette. Move,
lift, carry, push, pull, and place objects weighing less than or equal to 10
pounds without assistance. Develop and maintain positive working relationships
with others; support team to reach common goals; listen and respond appropriately
to the concerns of other employees. Perform other reasonable job duties as
requested by Supervisors.
PREFERRED QUALIFICATIONS
- Education:
Bachelors degree in Accounting or related field
- Related
Work Experience: Minimum of 2 years of experience in a similar role
(Income Audit experience is an added advantage)
- Experience:
Preferably in a hotel or luxury service environment (4- or 5-Star
hotel is highly desirable)
- Certification:
CPA certification
Engineering Supervisor at JW Marriott Hotel Nairobi
- Job
Title: Engineering Supervisor
- Position
Type: Full Time
- Job
ID: 26022611
- Career
Area: Engineering & Facilities
- Location(s):
JW Marriott Hotel Nairobi – Chiromo Lane, Nairobi, Kenya (00100)
POSITION SUMMARY
Install, maintain, perform preventative maintenance on, and
recommend replacement of tools, appliances, and equipment. Calibrate all
controls, gauges, meters, etc. Identify, locate, and operate all shut-off
valves. Order, mark, and stock parts and supplies as needed. Maintain inventory
and purchase orders log. Inspect tools, equipment, or machines. Enter and
locate work-related information using computers. Operate power lift. Complete
the life safety checklist, including the fire-pump run test and generator run
test. Inspect fire sprinkler valves and alarm systems. Assist in development of
disaster response protocols. Respond and attend to guest repair requests.
Assist management in hiring, training, scheduling,
evaluating, counseling, disciplining, and motivating and coaching employees.
Follow all company and safety and security policies and procedures; report
maintenance problems, safety hazards, accidents, or injuries; and complete
safety training and certifications. Ensure uniform and personal appearance are
clean and professional and maintain confidentiality of proprietary information.
Welcome and acknowledge all guests according to company standards, anticipate
and address guests’ service needs, and assist individuals with disabilities.
Develop and maintain positive working relationships with others, support team
to reach common goals, and listen and respond appropriately to the concerns of
other employees. Ensure adherence to quality expectations and standards; and
identify, recommend, develop, and implement new ways to increase organizational
efficiency, productivity, quality, safety, and/or cost-savings. Speak with
others using clear and professional language. Visually inspect tools,
equipment, or machines. Reach overhead and below the knees, including bending,
twisting, pulling, and stooping. Move, lift, carry, push, pull, and place
objects weighing less than or equal to 50 pounds without assistance. Grasp, turn,
and manipulate objects of varying size and weight. Stand, sit, or walk for an
extended period of time. Move up and down stairs and/or service ramps. Perform
other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
- Education:
Degree or Diploma in Engineering, Facilities Management, or related field.
- Related
Work Experience: At least 2 years of related work experience.
- Supervisory
Experience: At least 2 years of supervisory experience.
Housekeeping Coordinator at JW Marriott Hotel Nairobi
- Job
title: Housekeeping Coordinator
- Position
Type: Full Time
- Job
ID: 26022744
- Career
area: Rooms & Guest Services Operations
- Location(s): JW Marriott Hotel Nairobi
POSITION SUMMARY
Our jobs aren’t just about moving items from one place to
another. Instead, we want to build an experience that is memorable and unique –
and each position contributes to making that possible for our guests. At our
hotels, Runners work across departments to ensure that guests and associates
have what they need at the point in time when they need it. Whether delivering
items directly to guests in their room or providing support to housekeeping,
engineering, banquets, restaurants, the front office, or other areas that need
assistance, our Runners move about their space to get the job done. They are
critical to ensure smooth operations throughout the entire hotel.
No matter what position you are in, there are a few things
that are critical to success – ensuring a safe work place, following company
policies and procedures, maintaining confidentiality, upholding quality
standards, and ensuring your uniform, personal appearance, and communications
are professional. Runners will be on their feet and moving around (stand, sit,
or walk for an extended time; move through narrow, confined, or elevated spaces
as well as up and down stairs and/or service ramps), ensure they have what they
need to do their work (read and visually verify information in a variety of
formats, including small print; visually inspect tools, equipment, or
machines), and taking a hands-on approach to work (move, lift, carry, push,
pull, and place objects weighing less than or equal to 55 pounds without
assistance; reach overhead and below the knees, including bending, twisting,
pulling, and stooping). Doing all of these things well, and other reasonable
job duties as requested, is critical for Runners – to get it right for our
guests and our business each and every time.
PREFERRED QUALIFICATIONS
- Education:
Diploma or Certificate in Hospitality Management or a related field
- Related
Work Experience: Minimum of 1–2 years of experience in housekeeping role
- Experience:
Preferably in a hotel or luxury service environment (4- or 5-Star
hotel is highly desirable)
Spa Receptionist at JW Marriott Hotel Nairobi
Spa by JW Nairobi is seeking a Receptionist passionate about
wellness and providing exceptional guest care to join their team.
Are you passionate about wellness and providing exceptional
guest care? They are currently seeking a reliable and efficient Spa
Receptionist to join our dynamic Spa and Recreation team. In this essential
role, you will be the first point of contact for all guests, offer a warm
welcome and ensure a seamless luxurious experience from the start to finish.
Other roles include appointment scheduling, communication & Coordination
and administrative support.
How to Apply
To apply, send your CV to mhrs.nbojw.careers@marriott.com
Reservations Supervisor at Marriott
POSITION SUMMARY
Oversee accuracy of room blocks, reservations, and group
market codes. Communicate company values and/or culture to new employees.
Review and implement new Reservations procedures. Process all reservation
requests, changes, and cancellations received by phone or mail. Identify guest
reservation needs and determine appropriate room type. Verify availability of
room type and rate. Explain guarantee, special rate, and cancellation policies.
Accommodate and document special requests. Answer questions about property
facilities, services and room accommodations. Follow sales techniques to
maximize revenue. Input and access data in reservation system. Respond to any
challenges found for accommodating rooming requests. Set-up proper billing
accounts according to accounting policies. Troubleshoot, resolve, and document
guest issues and concerns or escalate/refer to appropriate individual.
PREFERRED QUALIFICATIONS
Education:
- Related
Work Experience: Diploma/Degree in Hospitality Management or related
Course
- Supervisory
Experience: Minimum of 3 years of experience (2 years in 5-star
hotel)
Guest Arrival Expert (Concierge) at J.W Marriott
POSITION SUMMARY
- First
impressions are everything. When guests arrive at our hotels, we want that
impression to be memorable. The same goes for departures. When guests
leave, we want them to go with a smile and a feeling that we were there
for them throughout their stay. We want to build an experience that is
memorable and unique from start to finish.
- Our
Guest Arrival Experts take the initiative to deliver a wide range of
services that guide guests through their arrival and departure
experiences.
- They
are empowered to move about their space and do what needs to be done.
Whether processing operational needs, addressing guest requests,
completing reports, or sharing the highlights of the local area, the Guest
Arrival Expert makes transactions feel like part of the experience.
- No
matter what position you are in, there are a few things that are critical
to success – creating a safe workplace, following company policies and
procedures, maintaining confidentiality, protecting company assets,
upholding quality standards, and ensuring your uniform, personal
appearance, and communications are professional.
- Guest
Arrival Experts will be on their feet and moving around (stand, sit, or
walk for an extended time) and taking a hands-on approach to work (move,
lift, carry, push, pull, and place objects weighing less than or equal to
50 pounds without assistance and objects weighing more than 75 pounds with
assistance.
- Doing
all these things well (and other reasonable job duties as requested) is
critical for Guest Arrival Experts – to get it right for our guests and
our business each and every time.
PREFERRED QUALIFICATIONS
- Education:
Diploma/ Degree in Front Office or Related Course
- Related
Work Experience: Minimum of 3 years of experience in a 5-star hotel
Guest Experience Expert (Front Desk Agent) at J.W Marriott
POSITION SUMMARY
- Our
jobs aren’t just about giving guests a smooth check-in and check-out.
Instead, we want to build and experience that is memorable and unique.
- Our
Guest Experience Experts take the initiative to deliver a wide range of
services that guide guests through their entire stay.
- They
are empowered to move about their space and do what needs to be done.
Whether processing operational needs, addressing guest requests,
completing reports, or sharing the highlights of the local area, the Guest
Experience Expert makes transactions feel like part of the experience.
- No
matter what position you are in, there are a few things that are critical
to success – creating a safe work place, following company policies and
procedures, maintaining confidentiality, protecting company assets,
upholding quality standards, and ensuring your uniform, personal
appearance, and communications are professional.
- Guest
Experience Experts will be on their feet and moving around (stand, sit, or
walk for an extended time) and taking a hands-on approach to work (move,
lift, carry, push, pull, and place objects weighing less than or equal to
10 pounds without assistance). Doing all these things well (and other
reasonable job duties as requested) is critical for Guest Experience
Experts – to get it right for our guests and our business each and every
time.
PREFERRED QUALIFICATIONS
- Education:
Diploma/Degree in Front Office Operations or related Course
- Related
Work Experience: Minimum of 3years of Experience in a 5-Star Hotel
- Supervisory
Experience: No supervisory experience.
Assistant Spa Manager
Assists with supervising and coordinating activities of
employees delivering spa services, including salon, skin care, program
coordination, reservations, reception desk, massage and locker room areas.
Position focuses on ensuring guest and employee satisfaction. Assists with
achieving the operating budget.
Spa Manager
Responsible for managing and supervising all areas of the
spa, including its programs, services, hours of operation, facilities and
staff. Coordinates the delivery of spa services, including salon, skin
care, fitness and wellness, massage, program coordinating, reservations,
reception desk and locker room areas. As a department head, directs and
works with the management team and hourly employees to successfully execute all
spa operations. Strives to continually improve guest and employee
satisfaction and maximize the financial performance of the department.