Branch Manager at United Bank for Africa (UBA) Kenya
Branch Manager
- Location: Kenya
- Application
Deadline: Not Specified
- Reporting
Line: Head, Retail Banking
- Job
Type: Full-Time
About the Company
is a leading financial institution with operations across
Africa and beyond, committed to delivering innovative banking solutions and
driving economic growth.
Job Summary
The Branch Manager will be responsible for driving business
growth, managing profitability, and ensuring excellent branch operations. This
role requires a strong leader capable of maximizing market share, enhancing
customer experience, and delivering sustainable financial performance.
Key Responsibilities
1. Business Growth
- Drive
market dominance and increase market share
- Ensure
branch targets and budgets are met or exceeded
- Identify
and maximize new business opportunities
- Build
and maintain strong client networks within the locality
2. Profitability Management
- Take
full ownership of the branch’s Profit & Loss (P&L)
- Optimize
both human and material resources for profitability
- Expand
customer wallet share across all segments
- Implement
strategies to maximize branch performance
3. Branch Operations & Leadership
- Oversee
branch operations, customer service, and market-facing functions
- Ensure
excellent customer experience across all touchpoints
- Maintain
brand standards and branch ambience
- Ensure
compliance with banking regulations and policies
- Lead,
mentor, and develop the branch team while fostering a learning culture
Key Performance Indicator (KPI)
- Achievement
of the approved Profit Before Tax (PBT) for the branch
Job Requirements
- Bachelor’s
degree in any field from a recognized university
- A
Master’s degree or professional certification is an added advantage
- Minimum
of:
- 5
years’ primary banking experience (sales or operations)
- 2
years’ experience in retail/commercial banking or branch operations
- Strong
knowledge of banking operations and financial services
- Proficiency
in Microsoft Office Suite
Key Competencies
- Strong
business development and sales drive
- Technology-savvy
with a modern banking mindset
- Excellent
customer needs assessment and solution delivery skills
- Strong
analytical and problem-solving ability
- Ability
to work under pressure with professionalism
- Excellent
communication, interpersonal, and networking skills
- Strong
relationship management capabilities
How to Apply
Interested candidates should apply through the official UBA
Kenya recruitment channels or company website.
ICT Risk Officer at United Bank for Africa (UBA) Kenya
Job Objectives
The IT Security Manager is responsible for developing,
implementing, and managing the bank’s
information security strategy to protect systems, networks, and data. The role
ensures alignment
with the bank’s risk management framework, regulatory requirements, industry
and group best
practices.
INFORMATION SECURITY STRATEGY & GOVERNANCE
- Develop
and implement the bank’s information security strategy aligned with
enterprise risk management.
- Establish
security policies, standards, and procedures.
- Ensure
compliance with regulatory requirements (e.g., central bank regulations,
data protection laws).
- Report
on security posture and risks to senior management and risk committees.
RISK MANAGEMENT
- Identify,
assess, and mitigate IT and cybersecurity risks.
- Conduct
regular risk assessments and vulnerability analyses.
- Integrate
IT security into the bank’s overall risk management framework.
- Maintain
risk registers and track remediation action
SECURITY OPERATIONS & INCIDENT MANAGEMENT
- Oversee
security operations including monitoring, detection, and response.
- Lead
incident response and investigation of security breaches.
- Ensure
timely resolution and reporting of incidents.
- Coordinate
disaster recovery and business continuity planning.
COMPLIANCE & AUDIT
- Ensure
compliance with standards such as ISO 27001, PCI DSS, and regulatory
guidelines.
- Coordinate
internal and external security audits.
- Address
audit findings and implement corrective actions
SECURITY ARCHITECTURE & CONTROLS
- Design
and implement secure IT infrastructure and systems.
- Manage
identity and access management (IAM), encryption, and network security
controls.
- Oversee
third-party/vendor security risk management
AWARENESS & TRAINING
- Promote
security awareness across the bank.
- Conduct
training programs on cybersecurity best practices.
- Foster
a culture of security and risk awareness.
KEY PERFORMANCE INDICATORS
- Reduction
in security incidents and vulnerabilities.
- Compliance
audit results and regulatory adherence.
- Incident
response time and resolution effectiveness.
- Risk
mitigation effectiveness.
- User
awareness and training completion rates.
JOB REQUIREMENTS
Education:
- Bachelor’s
degree in Information Technology, Cybersecurity, or related field.
- Master’s
degree is an added advantage.
- Professional
certifications such as:
- CISSP
(Certified Information Systems Security Professional)
- CISM
(Certified Information Security Manager)
- CRISC
(Certified in Risk and Information Systems Control).
Experience:
- Minimum
5–10 years of experience in IT security, preferably in banking or
financial services.
- Experience
in risk management and regulatory compliance.
KEY COMPETENCY REQUIREMENTS
- Strong
knowledge of cybersecurity frameworks and standards.
- Risk
assessment and analytical skills.
- Leadership
and stakeholder management.
- Incident
response and crisis management.
- Excellent
communication and reporting skills.
- High
integrity and attention to detail.
Relationship Manager, Corporate Banking at United Bank for Africa (UBA) Kenya
Relationship Manager, Corporate Banking
JOB OBJECTIVE(S)
- Delivering
Liability and Asset growth targets per portfolio
- Grow
the customer base to increase fees and commissions
- Contribution
to the business growth targets through increased customer
transactionactivity and deepening of customer share of wallet
- Direct
responsibility for building your portfolio through disciplined calling,
and strategic positioning of the bank to the customers in this segment
through increased product set, appropriate pricing structures and
deploying the right solutions in line with customer requirements
- Profit
maximization through new business opportunities from new and existing
clients through various marketing and networking initiatives
- Develop
both professional and personal relationships to solidify relationships
withexisting clients and prospects
- Working
closely with internal partners to be the Best for the Client. The role is
closely aligned to Operations, Risk and Compliance. There are many
interactions with these groups and this role requires the individual to
play a leading role in this overall management function.
DUTIES & RESPONSIBILITIES
- Prospecting
for new Corporate, and high net worth clients and meet the set targets.
- Developing
and implementing business growth strategies for different clients/sectors
- for
the bank.
- Active
management of existing clients including increasing wallet share.
- Participating
in presentations to clients and marketing drives and other relationship
management activities.
- Providing
an interface between the bank, existing and prospective customers in order
to maintain good customer relations, so as to meet customer needs within
the strategic objective of the bank.
- Prepare
and submit credit proposals in conformity with Credit Policy guidelines
and requirements in liaison with the Corporate Relationship Managers and
to maintain a high standard of credit analysis.
- 360
degree understanding of clients financial needs and all bank products and
services.
- Regular
client visits/presentations and meetings with visit reports.
- High
level negotiation to get new and additional business.
- Preparation
of various reports including customized client proposals according to
client need.
- Coordination
with various departments like credit, treasury etc. for delivery of
seamless service to client.
- Competitor
and Industry analysis – Actively review and monitor competitor product
offerings and monitor industry trends.
KEY PERFORMANCE INDICATORS & SKILLS REQUIRED
- Managing
an active portfolio size of at least US$ 40m.
- Good
working knowledge of credit analysis.
- Strong
presentation and PowerPoint skills.
- Must
possess very good analytical skills.
- Must
possess a high level of integrity.
- Ability
to work independently, consult and clarify where necessary and make
informed and firm decisions.
- Excellent
interpersonal skills, with the ability to establish and develop
relationships.
- Must
be pro-active, a self-starter and have the ability to anticipate and
advice on strengths, weaknesses, opportunities and threats.
- Ability
to work through teams, deliver high quality work within deadlines, and to
meet team objectives.
- Excellent
communication skills both written and oral, including the ability to
convey ideas and positions clearly.
- Strong
numerical skills and financial acumen to analyze, evaluate and identify
trends in complex consolidated financial statements, balance sheets and
ratios.
- A
sound understanding of cash – flow cycles pertaining to the industry being
analyzed.
- Good
knowledge of trade finance practices and procedures.
- Good
knowledge of cash management solutions.
- A
thorough knowledge of multi-level products available to business banking
customers (features & benefits) and pricing structures.
- A
good knowledge of competitor offerings and structures.
- A
strong working knowledge of the terms and conditions of multiple legal
entities (companies, close corporations, sole proprietorships etc.).
- Negotiation
skills.
JOB REQUIREMENTS
KNOWLEDGE REQUIRED:
- Seasoned
banker with proven networks among Local Corporate, Regional
- Corporates
as well as Global Corporates.
- Passionate,
highly self – motivated, energetic and enthusiastic team player who is
change oriented and customer focused.
- Demonstrate
an ability to build and manage relationships and influence various
stakeholders to deliver business.
- High
networking skills with high level understanding of the financial sector
needs for the different sectors of the economy.
- Results
oriented and an excellent communicator both orally and in writing.
EXPERIENCE:
- At
least 5 years proven working experience in Corporate Banking environment
with exposure to Credit analysis.
QUALIFICATION:
- Bachelor’s
degree in Finance, Marketing or other business-related field from a
wellrecognized institution.
- Other
Professional courses will be an added advantage.
Manager – Public Sector, Institutional Banking, Embassies and Donor Organizations (EMDOs) at United Bank for Africa (UBA) Kenya
Job Summary:
- The
Manager – Public Sector, Institutional Banking, Embassies and Donor
Organizations (EMDOs) is responsible for driving growth, deepening
relationships, and delivering tailored financial solutions to public
sector institutions, embassies, international donor organizations, and
institutional clients. The role involves relationship management, business
development, trade finance, and stakeholder engagement, with a strong
emphasis on understanding client needs across local and international
landscapes.
Key Responsibilities:
Business Development & Relationship Management
- Develop
and manage relationships with government institutions, embassies,
multilateral and donor organizations (EMDOs), and large institutional
clients.
- Identify
key EMDOs, embassies, and public sector accounts with high business
potential and create strategic plans for acquisition and retention.
- Collaborate
with the Group EMDOs team and international offices (e.g., London, New
York) to coordinate and support relationship management efforts globally.
- Engage
clients on new project opportunities and drive account opening,
on-boarding, and ongoing relationship management.
- Actively
grow the deposit and loan book while increasing non-funded income (NFI)
and cross-sell opportunities.
- Prepare
and submit quality business proposals, credit appraisals, and funding
requests to support client needs.
- Track
donor funding flows and identify opportunities for collaboration,
especially with SDG-aligned initiatives.
Product & Service Delivery
- Serve
as a one-stop point of contact for institutional and EMDO clients,
ensuring efficient and timely resolution of service requests.
- Collaborate
with internal units (Trade, Treasury, Retail, Digital Banking, Credit,
Operations) to deliver tailored financial solutions.
- Maintain
deep knowledge of UBA’s products and services and articulate value
propositions in client engagements.
Job Description
- Contribute
to product development initiatives for public sector and institutional
segments based on market needs and trends.
Market & Stakeholder Engagement
- Represent
the bank at high-level stakeholder events, donor forums, and embassy
functions to enhance visibility and business opportunities.
- Build
networks and partnerships with vendors and intermediaries managing donor
or government-funded projects.
- Ensure
UBA is consistently included in donor and embassy RFI/RFP processes.
Key Performance Indicators (KPIs):
- Volume
and quality of new accounts opened across public sector, institutional,
and EMDO segments
- Growth
in deposits, loans, and non-funded income
- Number
of successful mandates won from donor agencies and embassies
- Client
retention and satisfaction scores
- Timely
delivery of credit appraisals and service-level performance
- Revenue
and profitability of the managed portfolio
- Participation
in donor/EMDO events, forums, and networks
Job Requirements:
Education & Qualifications:
- Bachelor’s
degree in Business, Economics, Finance, Marketing, or a related field
- A
Master’s degree or professional certifications (e.g., CPA, CFA, ACIB) is
an added advantage
Experience:
- 5–7
years of relevant experience in banking, with at least 3 years in
relationship management involving public sector, institutional, or donor
organizations
- Experience
with donor organizations, embassies, or multilateral institutions is
highly desirable
- Knowledge
of digital banking solutions, trade finance, and regulatory frameworks is
essential
Skills & Competencies:
- Strong
relationship management and business development skills
- Excellent
communication, negotiation, and presentation skills
- Deep
understanding of banking products and financial services for public and
institutional clients
Job Description
- Ability
to coordinate complex client needs across local and international teams
- Proven
ability to network, pitch, and win strategic accounts
- Strong
analytical thinking and credit appraisal knowledge
- High
emotional intelligence, team collaboration, and proactive work ethic
Credit Analyst at United Bank for Africa (UBA) Kenya
JOB OBJECTIVE(S)
- Providing
administrative support to Credit /Risk Management
- Review
all credit requests and ensure compliance with standard regulations before
disbursement
DUTIES & RESPONSIBILITIES
- Review
and appraise all credit requests
- Generate
monthly statutory reports on credit reviews
- Ensure
compliance with all credit approval processes and procedures
- Review
deal memos and product programs with the view of optimizing credit
facilities and products
- Confirm
risk ratings of all customers and advice business offices on appropriate
steps to take
- Carry
out all assigned tasks by the Chief Credit Officer
JOB REQUIREMENTS
Education
- Minimum
of Bachelors’ Degree with a professional qualification in CPA/ACCA
Experience:
- Minimum
of 3 years banking experience in a similar capacity