EXP SSA KE | Commercial Manager at DHL
Job Description
Overall Purpose:
Implement new business opportunities, acquire, develop, and
improve DHL’s growth and profit in selected industry sectors over a 12–24 month
period.
Key Accountabilities
Process (60%)
- Manage
implementation of business plans to enhance sales.
- Monitor
economic and market trends; provide analysis for business status.
- Identify
and evaluate relevant products, services, and companies.
- Develop
cost models for new business planning.
- Design
and manage market intelligence systems.
- Manage
work processes that affect role success and overall organizational
performance.
Stakeholder Engagement (15%)
- Build
strong client relationships to maximize company performance and growth.
- Manage
a portfolio of customers via subordinates and stakeholder forums.
- Liaise
closely with regional sales channels.
- Provide
timely support for reported issues.
- Ensure
compliance with company policies and procedures, including health, safety,
environment, and community standards.
Customer Management (15%)
- Lead
and coach sales teams (Field Sales Executives, Key Account Executives,
Global Executives).
- Coordinate
with Service Station teams for seamless customer service.
- Maintain
frequent contact with direct sales channel customers to understand market
needs.
- Engage
regularly with peers across departments and countries to drive
performance.
Project Management (10%)
- Implement
projects and assignments with significant business impact.
- Continuously
seek and implement opportunities for operational improvement.
Skills & Qualifications
Knowledge and Skills
- Fluent
in English (written and oral).
- Excellent
communication and organizational skills.
- Strong
knowledge of MS Office.
- Good
negotiation skills.
- Team
player with people management skills.
- Awareness
of supply chain management and logistics processes.
Behavioral Competencies
- Mature,
professional, and detail-oriented.
- Strong
analytical thinking and judgment.
- Proactive
and self-driven.
- Excellent
interpersonal relationship skills.
Experience
- Minimum
7–8 years in trade/distribution channels.
- At
least 3 years in country-level business management.
Qualifications
- Bachelor’s
degree in Commerce, Sales & Marketing, or related field from a
recognized institution.
DHL is an equal opportunity employer. We celebrate diversity
and are committed to creating an inclusive environment where everyone feels
valued, respected, and empowered to thrive. All qualified applicants will
receive consideration without regard to race, ethnicity, gender, gender
identity, sexual orientation, age, disability, religion, or any other
characteristic protected by law.
Apply: EXP
SSA KE | Commercial Manager in Nairobi, Nairobi Municipality, Kenya | Careers
at DHL Group
Head of Sales at DHL Global Forwarding
In this Head of Sales position
- Accounts
for sales results within the country and leads sales disciplines which
coordinate and control strategic activities, initiatives and subjects
across the country with direct impact on overall results and high business
risk potential
- Develops
sales strategy in line with the country’s overall business strategy as
well as following vertical and horizontal guidelines and objectives
- Drives
market growth and customer retention at the country level
- Steers/improves
Sales performance through process and performance measurement
- Supports
country level customer strategies and contract negotiations
- Validates
country level improvement areas based on pipeline reporting in
collaboration with sales effectiveness
- Analyzes
the value of key technologies and industry development, and identifies
change needs within the country’s sales function
- Steers
sales performance and refines the country’s sales strategies as required
- Analyzes
complex issues and modifies working methods in own work area
- Implements
modification within own authority which directly influences the way the
division is operating and making money in the country
Stakeholders
- Reaches
agreement with external parties to accept complete proposals and programs
where there is little interest in cooperating or participating
- Negotiates
critical agreements / contracts and has the mandate / authority to sign
them, changing T&Cs significantly
- Approves
all major country level sales strategy and development project
- People
management
- Determine
organizations structure, roles and responsibility and performance targets
for the function
- Develop
a culture of quality, service excellence (for internal customers),
flexibility and cost consciousness.
- Develop
a team spirit and multitasking capabilities within the team.
- Plan,
organize and direct an efficient and effective function
- Develop
KPI’s with team members and monitor individual performance.
- Conduct
performance appraisal, including coaching
- Manage
the allocation of appropriate resources and commitment of staff to the
achievement of Global, Regional and Country objectives and targets
- Identify
training needs and opportunities to develop a highly skilled functional
department
Now, here’s what we need from you.
- In-depth
knowledge in the logistics industry.
- Commercially
astute with excellent business acumen
- Presentation
and facilitation skills.
- Excellent
training skills
- Strong
Customer-facing and interaction skills
- Excellent
Communication skills – spoken and written.
- Outstanding
Negotiation and interpersonal skills
- Strong
Leadership skills
- Analytical,
organizational, and motivational skills
- People
Management skills
- Minimum
10 years in Logistics Industry
- Must
have worked at the position of an Airfreight Manager for at least 5 years
in a reputed Organization.
We offer:
- Opportunities
in a global company where you can contribute your ideas and skills to move
towards our shared goals.
- Possible
further career development
- Competitive
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