SSA KE – IT Support Specialist at DHL
Job Description
About the Role
The Digital Customer Solutions & IT Support Specialist
will provide reliable technical support across hardware, software, networks,
workplace systems, and digital customer platforms. This role supports internal
users and external customers by driving system reliability, digital adoption,
data quality, secure technology use, and excellent service delivery.
Key Responsibilities
- Troubleshoot
and resolve hardware, software, network, application, user access, and
digital platform issues while minimizing business disruption.
- Install,
configure, maintain, and support desktops, peripherals, applications,
meeting-room technology, user accounts, and workplace IT equipment.
- Log,
prioritize, document, and escalate incidents and service requests in line
with agreed service standards and support processes.
- Support
users and customers in adopting IT systems, digital tools, and Digital
Customer Solutions through practical guidance and training.
- Manage
IT assets and inventories, including device deployment, lifecycle
tracking, SIM cards, mobile devices, replacements, and audit-ready
records.
- Provide
technical input for the evaluation, standardization, replacement, and
procurement of end-user technology and customer-facing digital solutions.
- Prepare
meaningful IT and DCS reports covering incidents, SLA performance, support
volumes, recurring issues, adoption trends, feedback, and improvement
actions.
- Support
customer setup, shipping, deployment, onboarding, toolset management, and
ongoing support for Digital Customer Solutions.
- Collaborate
with departments, customers, vendors, country and regional IT teams, and
data quality forums to drive secure, compliant technology use and
continuous improvement.
What You Bring
- 2–3
years of relevant experience in IT support, user support, technical
service delivery, or digital customer solutions.
- Good
working knowledge of IT troubleshooting, computer hardware, Microsoft 365,
networking, ITSM, cybersecurity, SharePoint, Power Automate, Power Apps,
basic data analysis, automation, system integrations, and IT asset
management.
- Strong
communication skills with the ability to explain technical matters clearly
to non-technical users and customers.
- A
customer-focused, collaborative, and compliant approach to supporting
technology in a fast-paced business environment.
What DHL Offers
- Career
support and growth opportunities within an international environment.
- Training
and development aligned with Global DHL Standards, including online and
offline learning.
- A
coaching and feedback culture that supports short-term and long-term
development goals.
- A
values-led workplace built on DHL’s culture of “Respect and Results,” with
employee engagement, health and well-being activities.
Apply: SSA
KE - IT Support Specialist in Nairobi, Nairobi Municipality, Kenya | Careers at
DHL Group
Warehouse Clerk – Outbound – Reckitt at DHL
Job Description
Role Outline
Primarily responsible in assisting Site Lead and Inventory Controller in
maintaining the smooth operations in the warehouse and execution of daily
warehouse tasks for Menengai to ensure daily receipts, stocks posting, put
away, storage and safety targets are met.
About the role Key duties and responsibilities
- Ensure
daily briefing and debriefing is done before commencing operations
(Toolbox meeting).
- Carry
out receipt of goods in good condition and in the right quantity from the
supplier and ensure sign off by driver and security personnel.
- Carry
out data entry of received stocks in WMS (JDA) real-time on confirmation
of receipt.
- Fully
responsible for product handling, picking, storage and stock integrity.
- Control
stock loss and offer explanation on any non-conformity or stock variance
to Site Lead for investigation and escalation.
- Control
access to the warehouse for non-warehouse staff.
- Ensure
standard quality products are maintained in the warehouse zones, and the
WMS system is aligned to physical storage quantities.
- Maintain
Clear and accurate record keeping on daily reports, productivities,
warehouse resource list and filing records, etc.
- Fully
responsible for safety at the various workstations with zero LTA.
- You
may be required to undertake other duties as necessitated by business
needs that may not be part of the responsibilities outlined in this role
profile.
About you
- Bachelor’s
degree in supply chain management.
- Proven
experience of 4 years in Warehouse operations.
- Diploma
in a Supply Chain related field
- Proficient
use of MS Excel.
- JDA
WMS competency added advantage.
- Familiarity
with warehouses, systems and other logistics software.
- Excellent
organizational and time management skills.
- Strong
attention to detail and high level of accuracy.
- Ability
to work under pressure and meet tight deadlines.
- Analytical
mindset with problem-solving ability.
Apply: Warehouse
Clerk - Outbound - Reckitt in Nairobi, Nairobi Municipality, Kenya | Careers at
DHL Group
WMS-Clerk – Menengai at DHL
Job Description
Role Outline
Primarily responsible in assisting Site Lead and Inventory
Controller in maintaining the smooth operations in the warehouse and execution
of daily warehouse tasks for Menengai to ensure daily receipts, stocks posting,
put away, storage and safety targets are met.
About the role Key duties and responsibilities
- Ensure
daily briefing and debriefing is done before commencing operations
(Toolbox meeting).
- Carry
out receipt of goods in good condition and in the right quantity from the
supplier and ensure sign off by driver and security personnel.
- Carry
out data entry of received stocks in WMS (JDA) real-time on confirmation
of receipt.
- Fully
responsible for product handling, picking, storage and stock integrity.
- Control
stock loss and offer explanation on any non-conformity or stock variance
to Site Lead for investigation and escalation.
- Control
access to the warehouse for non-warehouse staff.
- Ensure
standard quality products are maintained in the warehouse zones, and the
WMS system is aligned to physical storage quantities.
- Maintain
Clear and accurate record keeping on daily reports, productivities,
warehouse resource list and filing records, etc.
- Fully
responsible for safety at the various workstations with zero LTA.
- You
may be required to undertake other duties as necessitated by business
needs that may not be part of the responsibilities outlined in this role
profile.
About you
- Bachelor’s
degree in supply chain management.
- Proven
experience of 4 years in Warehouse operations.
- Diploma
in a Supply Chain related field
- Proficient
use of MS Excel.
JDA WMS competency is an added advantage.
- Familiarity
with warehouses, systems and other logistics software.
- Excellent
organizational and time management skills.
- Strong
attention to detail and high level of accuracy.
- Ability
to work under pressure and meet tight deadlines.
- Analytical
mindset with problem-solving ability.
Apply: WMS-Clerk
- Menengai in Nairobi, Nairobi Municipality, Kenya | Careers at DHL Group
EXP SSA KE | Commercial Manager at DHL
Job Description
Overall Purpose:
Implement new business opportunities, acquire, develop, and
improve DHL’s growth and profit in selected industry sectors over a 12–24 month
period.
Key Accountabilities
Process (60%)
- Manage
implementation of business plans to enhance sales.
- Monitor
economic and market trends; provide analysis for business status.
- Identify
and evaluate relevant products, services, and companies.
- Develop
cost models for new business planning.
- Design
and manage market intelligence systems.
- Manage
work processes that affect role success and overall organizational
performance.
Stakeholder Engagement (15%)
- Build
strong client relationships to maximize company performance and growth.
- Manage
a portfolio of customers via subordinates and stakeholder forums.
- Liaise
closely with regional sales channels.
- Provide
timely support for reported issues.
- Ensure
compliance with company policies and procedures, including health, safety,
environment, and community standards.
Customer Management (15%)
- Lead
and coach sales teams (Field Sales Executives, Key Account Executives,
Global Executives).
- Coordinate
with Service Station teams for seamless customer service.
- Maintain
frequent contact with direct sales channel customers to understand market
needs.
- Engage
regularly with peers across departments and countries to drive
performance.
Project Management (10%)
- Implement
projects and assignments with significant business impact.
- Continuously
seek and implement opportunities for operational improvement.
Skills & Qualifications
Knowledge and Skills
- Fluent
in English (written and oral).
- Excellent
communication and organizational skills.
- Strong
knowledge of MS Office.
- Good
negotiation skills.
- Team
player with people management skills.
- Awareness
of supply chain management and logistics processes.
Behavioral Competencies
- Mature,
professional, and detail-oriented.
- Strong
analytical thinking and judgment.
- Proactive
and self-driven.
- Excellent
interpersonal relationship skills.
Experience
- Minimum
7–8 years in trade/distribution channels.
- At
least 3 years in country-level business management.
Qualifications
- Bachelor’s
degree in Commerce, Sales & Marketing, or related field from a
recognized institution.
DHL is an equal opportunity employer. We celebrate diversity
and are committed to creating an inclusive environment where everyone feels
valued, respected, and empowered to thrive. All qualified applicants will
receive consideration without regard to race, ethnicity, gender, gender
identity, sexual orientation, age, disability, religion, or any other
characteristic protected by law.
Apply: EXP
SSA KE | Commercial Manager in Nairobi, Nairobi Municipality, Kenya | Careers
at DHL Group
Head of Sales at DHL Global Forwarding
In this Head of Sales position
- Accounts
for sales results within the country and leads sales disciplines which
coordinate and control strategic activities, initiatives and subjects
across the country with direct impact on overall results and high business
risk potential
- Develops
sales strategy in line with the country’s overall business strategy as
well as following vertical and horizontal guidelines and objectives
- Drives
market growth and customer retention at the country level
- Steers/improves
Sales performance through process and performance measurement
- Supports
country level customer strategies and contract negotiations
- Validates
country level improvement areas based on pipeline reporting in
collaboration with sales effectiveness
- Analyzes
the value of key technologies and industry development, and identifies
change needs within the country’s sales function
- Steers
sales performance and refines the country’s sales strategies as required
- Analyzes
complex issues and modifies working methods in own work area
- Implements
modification within own authority which directly influences the way the
division is operating and making money in the country
Stakeholders
- Reaches
agreement with external parties to accept complete proposals and programs
where there is little interest in cooperating or participating
- Negotiates
critical agreements / contracts and has the mandate / authority to sign
them, changing T&Cs significantly
- Approves
all major country level sales strategy and development project
- People
management
- Determine
organizations structure, roles and responsibility and performance targets
for the function
- Develop
a culture of quality, service excellence (for internal customers),
flexibility and cost consciousness.
- Develop
a team spirit and multitasking capabilities within the team.
- Plan,
organize and direct an efficient and effective function
- Develop
KPI’s with team members and monitor individual performance.
- Conduct
performance appraisal, including coaching
- Manage
the allocation of appropriate resources and commitment of staff to the
achievement of Global, Regional and Country objectives and targets
- Identify
training needs and opportunities to develop a highly skilled functional
department
Now, here’s what we need from you.
- In-depth
knowledge in the logistics industry.
- Commercially
astute with excellent business acumen
- Presentation
and facilitation skills.
- Excellent
training skills
- Strong
Customer-facing and interaction skills
- Excellent
Communication skills – spoken and written.
- Outstanding
Negotiation and interpersonal skills
- Strong
Leadership skills
- Analytical,
organizational, and motivational skills
- People
Management skills
- Minimum
10 years in Logistics Industry
- Must
have worked at the position of an Airfreight Manager for at least 5 years
in a reputed Organization.
We offer:
- Opportunities
in a global company where you can contribute your ideas and skills to move
towards our shared goals.
- Possible
further career development
- Competitive
salary
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