Sr. Service Now System Administrator at International Rescue Committee
Major Responsibilities:
Primary responsibilities include but are not limited to:
- Provide
Tier 2/3 end-user support for ServiceNow related issues, including trouble
shooting and resolution.
- Lead
development, configuration, and maintenance of core modules such as
Problem Management, CMDB, Service Catalog, HAM, SAM.
- Lead
integration of ServiceNow with other enterprise systems (Workday, Integra,
etc.)
- Stay
current with ServiceNow releases and new features and recommend adoption
strategies.
- Advise
Product Owner and Business Leadership on ServiceNow implementation and
integration technical best practice
- Design
and implement complex workflows, business rules, UI policies,
client/server scripts and automation.
- Produce
documentation necessary to facilitate usage of the system including user
and admin guides.
- Collaborate
with stakeholders to gather and document solution requirements for
critical incidents and requests.
- Provide
expertise and lead delivery of all major releases/upgrades from
ServiceNow.
- Leverage
the agile methodology to prioritize and resolve story backlogs and
forecast completion dates to manage stakeholder expectations.
- Monitor
system performance and proactively identify and resolve issues.
- Support
System Admin in developing training materials and conducting training
sessions on ServiceNow applications and solutions at least once per
quarter.
- Provide
mentorship and guidance to junior administrators and developers.
Key Working Relationships:
- Position
Reports to: Associate Director, Business Systems — IT
Other Internal and/or external contacts:
- Internal: Application
users and system stakeholders
- External: Software
and system vendors, Managed Services provider, Implementation partners
Job Requirements:
Experience Requirements
- Bachelor’s
degree in Computer Science, Information Systems, or related field (or
equivalent experience)
- Minimum
5 years of hands-on experience with ServiceNow administration
- ServiceNow
Certified System Administrator (CSA) certification
- Strong
understanding of ITIL processes and best practices
- Experience
with scripting and integrations
- Experience
troubleshooting, analytical, and communication skills
Plumber
- Job
Id: req58983
- Location: Hagadera,
North-Eastern (Kaskazini Masha
- Country: Kenya
- Category: Operations
& Administration Support
- Employee
Category Fixed Term
- Job
Type: Full Time
- Open
To Expatriates: No
- Currency: Kenyan
Shilling
- Compensation: Monthly
The Plumber reports directly to the construction manager,
he/she will be expected to work within the construction department in
collaboration with other sectors in order to achieve the objectives of the
organization. The plumber, in close guidance of the Construction manager and
the facility assistant will be expected to Install, maintain, and repair pipes
and fixtures associated with heating, cooling, water distribution, and
sanitation systems in the hospital and residential facilities. Inspect drainage
and other plumbing systems for compliance with local and national regulations.
Electrician
- Job
Id: req58982
- Location: Hagadera,
North-Eastern (Kaskazini Masha
- Country: Kenya
- Category: Operations
& Administration Support
- Employee
Category Fixed Term
- Job
Type: Full Time
- Open
To Expatriates: No
- Currency: Kenyan
Shilling
- Compensation: Monthly
The electrician reports directly to the construction
manager, he/she will be expected to work within the construction department in
collaboration with other sectors in order to achieve the objectives of the
organization. The electrician, in close guidance of the Construction manager
and the facility assistant will be expected to Install, test, maintain, and
repair all electrical wires, electronics and fixtures associated with lighting,
heating, cooling and electricity distribution systems in the hospital and
residential facilities. Inspect electronics and electrical systems for
compliance with local and national regulations.