IT Support Operations Officer at Liberty & Heritage Insurance
Job Summary
The purpose of this role is to provide technical support and
ensure the effective operation of the Service Desk as a central point for
delivering ongoing end-user assistance. The jobholder will serve as the first
line of technical support for internal staff, addressing and resolving
IT-related issues promptly to maintain smooth business operations.
Key Responsibilities
- Take
ownership of end user problems, follow up the status of the problems on
behalf of the user and communicate progress in a timely manner
- Record
and tracking all incoming ICT incidents via telephone and email to IT
Service desk.
- Implement
an effective call logging service desk process and system including
mechanism to categorize and classify requests and set priorities
- Perform
routine systems administration tasks including end-user account
provisioning, password resets and access control updates.
- Install,
configure and maintain desktop hardware, operating systems, applications
and security updates.
- Assist
in the rollout of new applications, systems and updates across the
organization.
- Share
statistics and management reports on ICT usage and service and performance
in the organization
- Trouble-shoot
and resolve basic IT related problems from in-house software to hardware
and networks
- Escalate
unresolved calls and complex issues to Level 2 support team (IT
Specialists)
- Assign
tickets to subject matter experts
- Maintain
a high degree of customer service for all support queries
- Provide
statistics for the weekly service desk report on call trends
- Arrange
for external technical support in situations where problems cannot be
solved in house
- Manage
IT Assets and maintain an accurate IT inventory.
Qualifications
- Bachelor’s
Degree in Information Technology, Computer Science and any relevant field.
- Relevant
ICT certification: ITIL Foundation Any Microsoft, Linux or Cloud
certification would be an added advantage
Experience
- At
least 3 years practical experience in providing user support and
implementing service desk services in a large ICT enabled environment
Competencies
- Knowledge
of ITIL Service Management Framework
- The
ability to manage, and provide expert advice on service desk analysis
- Ability
to examine essential systems performance monitoring
- Awareness
of cyber security threats and user awareness measures.
- Working
knowledge of common productivity tools (Microsoft Office Suite, email
clients, collaboration
Underwriting Analyst at Liberty & Heritage Insurance
Underwriting Analyst
Job Summary
The role holder will be responsible for the effective
processing of underwriting documents and verification of client data and
assessment of the proposed risks within the set standards.
Key Responsibilities
- Assess
the proposed risk within set standards to accurately determine the risk
the business is taking
- Policy
generation and motor certificate issuance
- Preparation
of policy documents
- Policy
endorsements
- Policy
reconciliation
- Policy
renewal
- Policy
debiting
- Policy
cancellations
- Issuance
of cover notes
- Issuance
of quotations
- Keep
detailed and accurate records of policies underwritten and decisions made
- Maintain
high standards of customer service by responding to client’s enquiries
(walk-in clients, telephone and emails) and efficiently address their
issues
- Assist
clients in identifying our products (policies) that suit their needs in
line with insurance principles.
- Liaise
with intermediaries and direct clients on issues in relation to their
policies to provide correct information to the client
- Apply
the credit control policy and ensure that debit/ credit notes raised are
raised in the correct month to facilitate collection
- Ensure
proper filing of client information both manual and electronic for easy
retrieval of documentation when required
- Embrace
governance requirements with respect to KYC/AML/Data protection
requirements per governing Acts.
- Record
customer complaints with customer complaints champion in the department
and offer solutions where necessary.
Qualifications
Bachelor’s degree in Insurance, Finance, Economics or other
business-related discipline Progress towards Diploma in Insurance (ACII or
AIIK), (at least 3 papers or equivalent)
Experience
- 1
years’ experience in the insurance or financial services industry
Competencies
- Understanding
of insurance operations and concepts
- Knowledge
of insurance products
- Knowledge
of underwriting processes and procedures
- Technical
competence in underwriting insurance risks
- Knowledge
of insurance regulatory requirements
- Delivering
results and meeting customer expectations
- Following
instructions and procedures
- Coping
with pressures and setbacks
- Relating
and networking
- Analysing
- Working
with people
- Applying
expertise and technology
- Learning
and researching
- Presenting
and communicating information
- Adhering
to principles and values
- Achieving
personal work goals and objectives
Branch Underwriting Analyst, Kisii Branch at Liberty & Heritage Insurance
Branch Underwriting Analyst, Kisii Branch
Job Summary
The role holder will be responsible for the execution of
effective and efficient operational performance of the branch office in line
with the Company’s policies and practices that govern internal processes.
Key Responsibilities
- Assess
the proposed risk within set standards to accurately determine the risk
the business is taking
- Process
underwriting transactions such as new business, renewals and invitations,
declarations, endorsements, reconciliations, cancellations etc. in
accordance with underwriting guidelines
- Handle
queries on insurance products, making proposals on suitable products
- Liaise
with intermediaries and direct clients on issues in relation to their
policies to provide correct information to the client
- Obtain
relevant details from clients and agents to enable provision of quotations
- Prepare
quotations on GIS system in association with Branch Manager
- Ensure
proposal forms, Know your Customer (KYC) and all underwriting documents
are completed for all new businesses
- Timely
debiting of all business and issuance of policy documents within the
underwriting timelines
- Premium
collection and issuance of premium payment receipts
- Daily
banking of premiums received and maintaining proper records of the same
- Follow
up on debt collection/ premium payment
- Maintain
a good working relationship with intermediaries, clients and service
providers
- Ensure
no hanging transactions
- Receive
claims documentation and follow up for processing/ payment
- Keep
detailed and accurate records of policies underwritten and decisions made
- Maintain
high standards of customer service by responding to clients’ enquiries
(walk-in clients, telephone and emails) and efficiently address their
issues
- Managing
petty cash by ensuring that all expenses are accounted for and following
up with finance on payment to service providers
- Carry
out enquiries on GIS system
- Carry
out office administrative duties
- Apply
the credit control policy and ensure that debit/ credit notes raised are
raised in the correct month to facilitate collection
- Accounts
reconciliation – Follow up and requisition of agents and brokers’ monthly
statements, commissions and reconciliation
- Ensure
proper filing of client information both manual and electronic for easy
retrieval of documentation when required
- Assist
the Branch Manager in the branch operations
- Embrace
governance requirements with respect to KYC/AML/Data protection
requirements per governing Acts.
Qualifications
- Bachelor’s
degree in marketing, Insurance, Finance, Economics, or other business
related discipline
- Progress
towards Diploma in Insurance (ACII or AIIK)- at least 5 papers or
equivalent
Experience
- 3
years’ experience in the insurance industry or financial services industry
Competencies
- Understanding
of insurance operations and concepts
- Knowledge
of insurance products
- Knowledge
of underwriting processes, procedures, and concepts
- Technical
competence in underwriting insurance risks
- Knowledge
of insurance regulatory requirements
- Stakeholder
management skills
Graphic Designer at Liberty Life
This role is responsible for bringing Liberty Kenya’s brand
to life through compelling visual storytelling. The Senior Graphic Designer
will lead the design and production of creative content across digital, print,
and multimedia platforms ensuring visual excellence and brand consistency in
all deliverables.
Key Responsibilities
- Collaborate
closely with the Marketing team to deliver cohesive visual branding across
digital and offline platforms.
- Translate
marketing briefs into high-impact visual concepts that align with Liberty
Kenya’s strategic objectives.
- Develop
creative assets for integrated marketing campaigns, including digital ads,
print materials, social media graphics, web visuals, and internal
communications.
- Partner
with cross-functional teams to ensure visuals resonate effectively with
diverse target audiences.
- Contribute
to brainstorming sessions and support campaign ideation with innovative
design input.
- Design
high-quality 2D and 3D graphics, illustrations, infographics, and
animations aligned with the Liberty Kenya brand.
- Produce
engaging audio-visual content such as short videos, GIFs, and motion
graphics for digital campaigns.
- Maintain
and evolve Liberty Kenya’s visual identity to ensure consistency across
all marketing and communication touchpoints.
- Create
and manage brand templates, design toolkits and reusable assets for both
internal and external use.
- Manage
multiple design projects simultaneously from concept through to final
execution, ensuring deadlines and quality standards are met.
- Organize
and maintain a well structured digital library of design assets for
efficient reuse and scalability.
- Coordinate
with external vendors and creative agencies to ensure brand compliance and
timely delivery of outsourced creative materials.
Qualifications
- Bachelor’s
degree in graphic design, Visual Communication, or a related field.
- Mastery
of Adobe Creative Suite (Photoshop, Illustrator, InDesign, Premiere Pro,
After Effects, Lightroom).
Experience
- Minimum
of 7 years’ professional design experience, ideally with exposure to
financial services, insurance, or regulated industries.
- Strong
background in animation and multimedia content production (2D and 3D).
- Demonstrated
ability to create design solutions for both digital and print formats.
- Solid
understanding of UX/UI principles and digital layout best practices.
- Strong
portfolio that showcases a wide range of design projects, including
branding, advertising, and motion graphics.
How to Apply:
If you meet the above requirements, you are encouraged to
forward your application and updated CV to vacancies@heritage.co.ke by 5
September 2025 clearly state the job title on the subject heading.
Hiring an IT Risk Specialist to safeguard our systems, assess risks, and ensure resilience in a fast-changing digital world.
This role is all about shaping the IT Risk Management
Strategy, staying updated on cyber security threats and ways to counter them,
and building a compliance and risk culture in the organization.
If you’re certified in (CISA/CRISC/ISACA), experienced in IT risk or audit with
at least 6 years’ experience and ready to make an impact, this is your chance
to be our guardian of financial security.
Send your CV and application to hr@libertylife.co.ke by August 29, 2025, or
click the link below for more details; https://lnkd.in/dnpvcWFj
Manager, Internal Audit at Liberty & Heritage Insurance
Manager, Internal Audit
Job Summary
The role is responsible for supporting the strategic
objectives of the Internal Audit function by leading the planning, execution,
and reporting of risk-based audits across regulated entities in Kenya and
Uganda. Reporting to the Head of Audit, the role is responsible for delivering
high-quality assurance and advisory services that evaluate the effectiveness of
governance, risk management, and internal control systems.
Key Responsibilities
- Contribute
to the development and execution of a risk-based bi-annual internal audit
plan that is aligned with the organization’s strategic priorities,
regulatory obligations, and emerging risks.
- Plan,
supervise, and execute internal audits in line with the International
Standards for the Professional Practice of Internal Auditing and the
department’s audit methodology.
- Ensure
audit assignments are delivered within agreed timelines, scope, and
budget.
- Leverage
data analytics, automation, and continuous auditing techniques to enhance
audit effectiveness and coverage.
- Ensure
audit documentation meets internal quality assurance standards and
effectively utilises audit management systems and data analytics
platforms.
- Review
workpapers, and finalise audit reports, ensuring clarity, accuracy, and
actionable recommendations.
- Track,
follow up, and report on the implementation of audit recommendations and
closure of audit issues.
- Analyse
audit findings to identify systemic control weaknesses, trends, and root
causes, and escalate key insights to inform risk mitigation strategies.
- Prepare
and present high-quality audit reports and insights for submission to
management and relevant Board committees.
- Lead,
coach, and mentor audit staff, ensuring appropriate supervision,
performance management, and professional development.
- Foster
a high-performance, collaborative audit culture while maintaining the IIA
professional standards that is focused on accountability, courage, trust
and support.
- Build
and maintain effective working relationships with senior management and
key stakeholders across the assigned audit portfolio.
- Manage
stakeholder expectations through regular, transparent communication and
value-adding engagement.
- Provide
advisory support on strategic projects, change initiatives, and emerging
risk areas as requested by the Head of Internal Audit.
- Participate
in management committees or working groups as needed to provide risk and
control input.
- Support
the Head of Internal Audit in assessing compliance with applicable laws,
regulations, and internal policies.
- Stay
up to date with changes in the internal audit profession, industry
regulations, and relevant legislation.
- Ensure
audit practices remain compliant with professional standards and support
the internal quality assurance and improvement program.
Qualifications
- Bachelor’s
Degree in Business, Finance, Actuarial or STEM field
- Certified
Public Accountant (K)
- Professional
certification in auditing (e.g., CIA, CISA) is an added advantage
Experience
- At
least 10 years working experience in internal Audit preferably in
financial services
- Proven
ability to lead assurance in complex, regulated, and multi-entity
environments
- Experience
in building partnerships and engaging with multiple stakeholders at senior
levels.
Competencies
- Knowledge
of internal audit methodologies and risk-based planning
- Knowledge
of professional auditing and accounting standards
- Knowledge
of insurance concepts and procedures
- Good
understanding of audit software and analytics tools (e.g., TeamMate, IDEA,
ACL)
- Relevant
insurance regulatory knowledge in Kenya and Uganda
- Experience
in performance management and quality assurance
- Strong
leadership and people management skills
- Analytical
and critical Reasoning
- Strong
risk management techniques
- Delivering
results
- Ability
to cope with pressure and setbacks
How to Apply
If you meet the above requirements, you are encouraged to
forward your application and updated CV to hr@libertylife.co.ke by 24th
August 2025. Clearly state the job title on the subject heading. Liberty
Life is an equal opportunity employer and actively encourages diversity. Please
note only shortlisted candidates will be contacted.
Personal data collected will be used for recruitment
purposes and in accordance with the privacy statement on our
website www.liberty.co.ke.
Systems Administrator
Job Summary
The role is responsible for evaluating, implementing, and
maintaining IT infrastructure in line with the organization’s strategic goals. It ensures the availability and
reliability of server infrastructure that support critical operations and
business continuity.
Additionally, the Systems Administrator oversees the performance and
optimization of office productivity tools, enabling seamless collaboration and
operational efficiency across the organization.
Application Specialist
Job Summary
The role is responsible for delivering end-to-end technical
support and lifecycle management of business systems in alignment with
Liberty’s ICT strategy.
This includes contributing to the design, configuration, integration, and
optimization of system architecture, as well as supporting testing, deployment,
and ongoing maintenance.
The role plays a key part in ensuring system reliability, scalability, and
performance to meet evolving business requirements.
Claims Specialist
Job Summary
The role holder will be responsible for ensuring general
insurance claims are accurately assessed, processed and paid in accordance with
company regulations and standards.