People and Culture Business Partner at Liberty & Heritage Insurance
People and Culture Business Partner
Job Summary
The role holder will be responsible for driving the
achievement of the business objectives through the implementation of the People
and Culture strategy, policies and practices.
Key Responsibilities
- Lead
end to end talent acquisition, including workforce planning, strategic
sourcing, headhunting, interviewing and candidate management, while
training and supporting line managers on recruitment best practices.
- Oversee
onboarding and integration of new hires, ensure all roles have approved
and up-to-date job descriptions and maintain clear, regularly reviewed
organizational structures aligned to business strategy.
- Drive
organizational development and change initiatives in partnership with
business leaders to support strategic objectives and continuous
improvement.
- Assess
learning and development needs across individuals, teams and the
organization; design, coordinate and evaluate targeted development
programs to address capability gaps and priority business needs.
- Manage
the full performance management cycle, providing coaching to line
managers, ensuring effective implementation, reporting on outcomes and
mediating complex appraisal matters where required.
- Implement
and oversee talent management frameworks, including talent reviews,
succession planning, high-potential identification, performance systems
and maintenance of internal and external talent pipelines.
- Produce
and analyse key people metrics and HR reports, identify trends and risk
areas, conduct deep-dive analyses and provide actionable recommendations
to management.
- Foster
positive employee relations and collaborate with line managers to
effectively lead and embed change initiatives that enhance engagement and
business performance.
Qualifications
- Bachelor’s
degree in Social Sciences or relevant field
- Postgraduate
Diploma in Human Resource Management or Certified Human Resource
Professional (CHRP) Certification
- Valid
practicing certificate from Institute of Human Resource Management
Experience
- 6
years’ experience in Human Resource Management in a busy organization
Competencies
- Strategy
development and implementation
- HR
Policy development and implementation
- Performance
management
- Reward
management
- Strategic
resourcing
- Industrial
relations
- Organization
design
- Change
management
- Culture
management
Application Procedure
If you meet the above requirements, you are encouraged to
forward your application and updated CV to vacancies@heritage.co.ke by 5th
March 2026. Clearly state the job title on the subject heading.
Agency Services Officer – Reporting at Liberty & Heritage Insurance
Agency Services Officer – Reporting
Job Summary
The role holder will be responsible for delivering accurate,
timely and automated agency performance reports while driving digital
enablement and system improvements that support sales effectiveness, compliance
and agent self-service adoption.
Key Responsibilities
- Prepare,
automate, and deliver weekly, monthly, and ad hoc Agency performance
reports and dashboards.
- Develop
and maintain Power BI dashboards integrated with PAS to provide real-time
sales performance and persistency insights.
- Prepare
and submit accurate and timely regulatory and compliance reports, IRA and
AKI requirements – including agent registry updates.
- Lead
User Acceptance Testing and requirements validation for Agency Operations
system enhancements and digital sales tools.
- Work
with ICT to enhance digital platforms, including the Intermediary Portal,
Green Forms to improve agent and intermediary self-service.
- Support
agents and intermediaries on reporting, commissions, benefits, and use of
digital platforms.
- Perform
commission reconciliation, identify anomalies, and support timely
resolution of commission related issues.
- Support
continuous improvement through automation, data quality management, and
process optimisation within Agency Operations.
Qualifications
- Bachelor’s
Degree in a business-related field.
- Professional
insurance qualification such as LOMA or IIK certificate.
- Certification
in Power BI, Data Analytics, Agile, or Business Analysis (added
advantage).
Experience
- At
least 2 years’ experience in insurance, preferably within Agency
Operations, Policy administration or Sales Support.
Competencies
- Knowledge
of insurance operations and commission structures.
- Understanding
of insurance/policy administration and digital intermediary platforms.
- In
depth understanding of insurance operations and concepts
- Knowledge
of insurance regulatory requirements
- Insurance
product knowledge
- Familiarity
with insurance regulatory reporting (IRA, AKI).
Apply by 24th February 2026
Business Development Manager, Corporate Life at Liberty & Heritage Insurance
Business Development Manager, Corporate Life
Job Summary
The role holder will be responsible for the development,
growth and management of insurance sales strategy through the assigned
portfolio of intermediaries.
Key Responsibilities
- Formulate
comprehensive sales strategies across Group Life, Pensions, and Income
Draw Down, leveraging alternative channels (Independent Agents, Franchise,
& Brokers) to achieve personal and BDE team targets.
- Implement
and drive the sales strategies collaborating closely with client service
teams to realize established sales objectives. Generate revenue through
strategic cross selling within the Liberty Group, spearheading joint go to
market initiatives with Heritage Insurance
- Maximize
client value by cross selling the full suite of Liberty products to the
existing client base.
- Lead
annual strategic workshops for Group Clients, providing education on
relevant industry topics and showcasing tailored Liberty solutions.
- Oversee
and accelerate the effective market growth and adoption of new products.
- Mentor
and manage BDE team members to ensure the successful attainment of their
individual sales targets.
- Analyze
and synthesize regular performance reports for management detailing
personal and team achievement against targets.
- Identify
and interpret clients complex needs translating them into actionable
solutions that drive a relevant and optimized product mix.
- Cultivate
and strengthen key relationships with internal and external partners
(Brokers, Independent Agents, Franchise) to maximize commercial support
and influence.
- Conduct
comprehensive training for partners and clients on product features to
foster optimal partnership support and adoption.
- Champion
the motivation, training, mentorship and development of direct team
members to expand their capacity and career prospects.
Qualifications
- Bachelors’
degree in business related field.
- Professional
qualification in Insurance (ACII, FLMI or AIIK)
- Member
of a professional body (IIK, CII or CIM)
Experience
- At
least 8 years’ experience in insurance two of which should be in a
supervisory position with a focus on sales and distribution
Competencies
- Sales
and Marketing skills
- In
depth understanding of insurance Products, operations and concepts
- Knowledge
of insurance regulatory requirements
- Stakeholder
management
- Ability
to execute
- Entrepreneurial
and commercial thinking
Premium Processing Analyst at Liberty & Heritage Insurance
Premium Processing Analyst
Key Responsibilities
- Prompt
processing and posting of funds across different lines notably Group Life,
Retail Life and pension as well as other Non-premium Payments.
- Processing
of New Mandates and Stoppages within the stipulated timelines
- Ensure
databases for premium collections on direct debits and checkoffs are
updated in line with Company Policy.
- Building
quality relationships with Banks and employers aimed at timely Premium
Collection.
- Communication
with clients and employers on collection status
- Maintain
data integrity by ensuring policy status is correct
- Monitor
and coordinate clearance of Suspense within set guidelines
Qualifications
- Bachelor’s
degree (Commerce, Economics, Statistics, Insurance options preferred)
- Progressing
in Professional qualification in Insurance (ACII/FLMI), CPA or ACCA
Experience
- At
least 2 years’ experience in the financial services sector
Competencies
- Timely
processing of premium collections
- Timely
launches of Mandates received from clients
- Timely
resolution of all the queries raised for allocated Portfolio at any given
point
- Timely
submission of quality reports as assigned
- Ability
to work with minimal supervision while managing competing tasks and
priorities.
- In
depth understanding of insurance operations and concepts
- Knowledge
of insurance regulatory requirements
- Customer
service skills
Team Leader, Claims at Liberty & Heritage Insurance
Job Summary
The role holder will be responsible for ensuring general
insurance claims are accurately assessed, processed and paid in accordance with
company regulations and standards.
Key Responsibilities
- Receive
reports on new claims and ensure they are promptly registered and handled
in accordance with our Customer Service Charter.
- Ensure
all claims are handled professionally within the terms and conditions of
policies issued.
- Ensure
settlement offers and payments are processed promptly in line with set
targets
- Evaluate
and settle claims in accordance with delegated authority, to effect fair
and prompt disposal of cases and to contribute to a reduced loss ratio
- Continuously
monitor turnaround time of claims and benefits settlement and take or
suggest corrective measures where there are gaps in claim process.
- Initiate
and actualize claims cost management measures within the Treating Customer
Fairly (TCF) guidelines
- Appoint
service providers such as assessors, investigators and loss adjusters
- Oversee
the preparation of claims statistical reports within the stipulated time
- Verify
and analyse data used in settling claims to ensure that claims are valid
and that settlements are made according to company practices and
procedures
- Advice
claimants regarding basic matters about their insurance coverage in
relation to the insurance claims
- Confer
with legal counsel on claims requiring litigation
- Undertake
portfolio analysis and risk recommendation reporting to underwriting
department
- Review
reports from service providers and make appropriate recommendations on
payment and any further action.
- Preparation
of weekly and monthly claims reports for presentation to the Manager for
review
- Continuous
review of claims reserves to ensure they are adequate at all times
- Deal
with general correspondences
- Maintain
a high level of service to customers at all points of contact such as
telephone calls, emails, letters or personal visits
- Prompt
attention to complaints
- Ensure
compliance with SLAs by all stakeholders and initiate corrective action
for any breach
- Conduct
training for intermediaries as may be necessary for them to understand our
products
- Be
instrumental in implementing strategic objectives
- Supervise
all direct reports to ensure productive use of time and maintenance of
discipline
- Appraise,
train and develop staff for more challenging roles
- Ensure
accurate data capture including tagging of service providers
- Participate
in the scheduled quarterly reviews of files
- Embrace
governance requirements with respect to KYC/AML/Data protection
requirements per governing Acts.
Qualifications
- Bachelor’s
Degree in Business Management, Insurance, Economics or Related Discipline
- Progress
towards Diploma in Insurance (ACII or AIIK), (at least 5 papers or
equivalent)
Experience
- 6-8
years’ experience in claims management in the insurance industry
Competencies
- Customer,
market and competitor understanding.
- Knowledge
of insurance industry and concepts
- Knowledge
of insurance regulatory requirements
- Knowledge
of medical underwriting processes, procedures and concepts
- Negotiation
skills
- Business
management skills
- Excellent
analytical skills
- Excellent
organizational and stakeholder management skills
Actuarial Specialist at Liberty & Heritage Insurance
Job Summary
The job holder will be responsible for providing actuarial
and data analytics support to the medical/health business and participate in
overall risk management for the company.
Key Responsibilities
- Actuarial
valuations: Assist in the accurate calculation & monitoring of
technical reserves using appropriate actuarial methodology and assumptions
for financial reporting, regulatory reporting and group reporting.
- Assist
in the implementation of key actuarial analytics on various trends that
will inform product restructure, new product features and cost control
measures for medical products.
- Monitor
and investigate underwriting & claims experience and recommend pricing
adjustments based on medical trends and benefit utilization.
- Assist
with data validation, including checking internal consistency of data, and
reviewing quality of supplied data.
- Prepare
actuarial dashboards and performance reports that guide strategic
decisions on pricing,product offering and track financial outcomes.
- Provide
feedback to management, ICT and other relevant stakeholders regarding
analysis performed.
- Provide
analysis to support the application of appropriate reinsurance
arrangements.
- Make
business recommendations based on market needs, existing product
performance, and competitor analysis, in order to increase sales volume
and profitability.
- Strategy
and Business Planning Support; assist with business planning financial
projections,expense analysis and solvency projections for the Medical
business unit.
- Support
design, pricing and set-up of new and existing products in the
administration system.
- Product
Profitability Review; Perform profitability analysis, experience analysis,
and other relevant actuarial investigations to inform business decisions.
- Project
involvement for running projects that may require actuarial input.
Qualifications
- BSc.
Actuarial Science, Statistics, Mathematics or related qualification
- Progress
in professional actuarial qualification (at least 4-6 papers with
IFOA/SOA/Any other recognized actuarial body)
Experience
- At
least 4 years’ work experience in medical/health insurance or similar
experience in a reputable organization
Competencies
- Timeliness
in preparation and submission of reports
- Quality
and accuracy of calculations and actuarial information
- Computer
literacy with emphasis on MS Excel
- Knowledge
of International Financial Reporting Standards
- Accounting
knowledge
- Statistical
techniques
- Proficient
knowledge on medical/health insurance in Kenya
- Knowledge
of reinsurance arrangements and structures
- Knowledge
of statistical packages or programming (e.g. R, Python)
- Database
management systems
Business Development Executive, Broker at Liberty & Heritage Insurance
Business Development Executive, Broker
Job Summary
The role holder will be responsible for the business
development, growth and management of the life insurance sales through brokers
and independent insurance agents.
Key Responsibilities
- Participate
in the development and maintenance of an all-encompassing, multifaceted,
marketing plan and strategy for life insurance products through Brokers
and Independent Agents
- Direct,
guide and offer support to the Brokers and Independent Agents
- Monitor
broker and Independent Agents’ preferences to determine focus of sales
efforts.
- Visit
brokers and Independent Agents and ensure their needs are met as well as
receiving comments and suggestions on improvement on the products.
- Drive
efforts and secure new relationships the purpose for selling life
insurance products.
- Cultivate
good relationship with Brokers and Independent Agents to identify and
secure marketing agreements.
- Implement
a product training plan for Brokers and Independent Agents in order to
increase uptake of Liberty product offering.
- Drive
achievement of the business growth through identification of new business
targets
- Prepare
timely, accurate and informative reports on the performance of assigned
channels to management for decision making.
- Conduct
market research and intelligence for improved service delivery to clients
Qualifications
- Bachelor’s
degree in Marketing, Insurance, Economics, Actuarial Science or other
business related discipline
- Progress
towards Diploma in Insurance (ACII or AIIK), (at least 3 papers or
equivalent)
Experience
- At
least 5 years’ experience in insurance with a focus on sales and
distribution
- Strong
knowledge of insurance sales, agency management, and business development.
Competencies
- Sales
and Marketing skills
- In
depth understanding of insurance operations and concepts
- Knowledge
of insurance regulatory requirements
- Stakeholder
management
- Insurance
product knowledge
- Knowledge
of Affinity channels operational processes and procedures
Business Development Executive, Pension at Liberty & Heritage Insurance
Business Development Executive, Pension
Job Summary
The role holder will be responsible for driving pension
& any other corporate products assigned from time to time through
administrators, brokers, independent agents as well as direct clients, through
relationship building and timely support
Key Responsibilities
- Pursue
and close new business in Individual Pension Plans, Umbrella Pension
Plans, Income Draw Down business and Group Life Insurance through Direct
sales channels, Retirement Fund Administrators, Brokers, Independent
Agents and Affinity partners and ensure consistent growth.
- Cross
sell into the existing Liberty Life Group Life and Pension clients and
Heritage Medical and General Insurance clients to achieve the set sales
targets.
- To
generate new business sales from Institutions such as Liberty and Heritage
Suppliers and data generated through other client forums.
- To
carry out training of Liberty Life products to clients through Annual
General Meetings with pension clients, SME forums, Thought Leadership
forums and Affinity Partners
- To
sign up commercial agreements with Affinity Partners such as Manufacturing
firms, Farm Cooperative Movements, Unions, and professional Associations
to distribute our products.
- To
provide regular detailed and timely reports to Management on new business
Qualifications
- Bachelor’s
degree in Marketing, Insurance, Economics, Actuarial Science or other
business related discipline
- Progress
towards Diploma in Insurance (ACII or AIIK), (at least 3 papers or
equivalent)
Experience
- Minimum
3 years in Pension Business
- Experience
in business development and marketing of insurance and retirement products
Competencies
- Sales
and Marketing skills
- In
depth understanding of insurance operations and concepts
- Knowledge
of insurance regulatory requirements
- Stakeholder
management
- Insurance
product knowledge
- Knowledge
of Affinity channels operational processes and procedures
Business Development Executive, Retail Life at Liberty & Heritage Insurance
Business Development Executive, Retail Life
Job Summary
The role holder will be responsible for driving retail life
sales growth by recruiting, leading, and supporting agency managers, team
leaders and aggregators while building strong client and partner relationships.
Key Responsibilities
- Achieve
Retail Life sales and cross-selling targets
- Lead,
coach, and manage agency sales teams
- Generate
new business from institutional and corporate clients
- Conduct
product training and performance reviews
- Ensure
compliance with regulatory and company policies
- Maintain
high customer service and retention standard
Qualifications
- Bachelor’s
degree in Marketing, Insurance, Economics, Actuarial Science or other
business related discipline
- Progress
towards Diploma in Insurance (ACII or AIIK), (at least 3 papers or
equivalent)
Experience
- At
least 5 years’ proven experience in Retail Life Insurance sales, with a
minimum of 3 years managing and leading sales team.
- Strong
knowledge of insurance sales, agency management, and business development.
Competencies
- Sales
and Marketing skills
- In
depth understanding of insurance operations and concepts
- Knowledge
of insurance regulatory requirements
- Stakeholder
management
- Insurance
product knowledge
- Knowledge
of Affinity channels operational processes and procedures
Business Development Officer, Bancassurance at Liberty & Heritage Insurance
Business Development Officer, Bancassurance
Job Summary
The role holder will be responsible for driving and
implementation of the sales strategy for the bancassurance channel to ensure
achievement of the department’s targets.
Key Responsibilities
- Identify
bancassurance business opportunities, negotiate and close business deals
within the company quality business guidelines to increase the market
share.
- Drive
achievement of the annual, quarterly and monthly production budget
targets.
- Manage
quality of business, productivity and overall sales performance
- Provide
accurate and competitive quotations for all the products lines and ensure
they are delivered promptly to banks and prospective clients.
- Build
up detailed knowledge about the company’s products and keep abreast of
market conditions and developments.
- Conduct
continuous product training for assigned bancassurance agencies
- Manage
and maintain existing bancassurance client relationships to identify
opportunities for cross selling, areas of growth and new business
acquisition.
- Exploit
synergy with other Group companies to grow business
- Liaise
with internal departments to ensure customer instructions are executed
within the set timelines to enhance levels of customer satisfaction,
increase sales opportunities and thereby maximize revenue for the
organization Manage direct sales relationships through assigned banks
- Actively
monitor customer preference and enhance business retention by offering
solutions and services that meet or predict the existing clients’ future
needs
- Ensure
credit control policy is adhered to in respect to business onboarded
- Prepare
timely, accurate, informative reports on performance of the distribution
channel
- Ensure
the business sourced from licensed bancassurance intermediaries meet
ethical practices and regulatory standards
- Continuously
liaise with ICT to ensure that the S&D module in PAS works in a robust
and efficient way for delivery of the department’s objectives
- Implement
the Treat Customers Fairly (TCF) guidelines in Sales and Distribution
- Embrace
governance requirements with respect to KYC/AML/Data protection
requirements per governing Acts.
Qualifications
- Bachelor’s
degree in Marketing, Insurance, Economics, Actuarial Science or other
business related discipline
- Progress
towards Diploma in Insurance (ACII or AIIK), (at least 3 papers or
equivalent)
Experience
- At
least three (3) years’ experience in the insurance industry, with
demonstrated success in insurance sales and business development.
Competencies
- Customer,
market and competitor understanding.
- Knowledge
of insurance industry and concepts
- Knowledge
of insurance regulatory requirements
- Knowledge
of medical underwriting processes, procedures and concepts
- Negotiation
skills
- Business
management skills
- Excellent
analytical skills
- Excellent
organizational and stakeholder management skills
Branch Manager at Liberty & Heritage Insurance
Branch Manager
Job Summary
The role holder will be responsible for marketing, customer
service, public relations, operations, management and overall running of the
branch. The role performs oversight functions to other core duties and staff
within the assigned branch.
Key Responsibilities
- Marketing
strategy formulation and implementation for the region in line with
overall company objectives
- Contribute
to the development of operational policies for the achievement of
corporate plans as stipulated in the Business Strategy
- Comply
with and keep abreast of established policies, procedures, and applicable
regulations in the branch operations for monitoring of business activities
- Lead
in maintaining and improving customer service by implementing Heritage’s
customer experience standards to achieve customer satisfaction
- Communicate
management goals and objectives to staff through branch meetings
- Ensure
staff are well supervised, trained and developed to be technically
competent to perform their duties
- Ensure
that the Performance Management process is embraced and continuously
carried out for effective and efficient service to our customers with a
view to achieve overall company business goals
- Ensure
branch profitability
- Manage
direct/individual clients’ sales, corporate and intermediary sales
- Identify/
develop new business opportunities and intermediaries
- Achieve
branch revenue budget and growth targets
- Management
of renewals/ business retention
- Ensure
recruitment, training and licensing of intermediaries
- Excellent
customer service and complaints handling
- Manage
credit control/ premium collection
- Maintain
the Branch cash book
- Market
research and intelligence
- Ensure
accurate and competitive quotations are prepared and delivered promptly to
prospective clients, brokers and agents
- General
management and administration of the branch office
- Foster
and maintain good corporate image through liaison with all competitors,
intermediaries and the general public
- Establish
and maintain a good relationship and high public relations with
intermediaries and clients, including visitations
- Maintain
close liaison with other departments in the Company.
- Ensure
safe custody of the Branch’s fixed assets by maintaining an asset register
and appropriate insurances
- Prepare
timely, accurate, informative reports to management for decision making
- Advise
the Head, Retail Business and the Management on issues pertaining to the
business
- Attend
all scheduled meetings to facilitate smooth operations
- Embrace
governance requirements with respect to KYC/AML/Data protection
requirements per governing Acts.
Qualifications
- Bachelor’s
degree in Insurance, Marketing or other business related discipline
- Diploma
in Insurance (ACII or AIIK)
- Professional
Membership of CII or IIK
Experience
- 10
years’ experience in the insurance industry, 3 of which should be in
branch management.
- Knowledge
of intermediaries in the branch region and good business relationship with
them.
Competencies
- Customer,
market and competitor understanding.
- Knowledge
of insurance industry and concepts
- Knowledge
of insurance regulatory requirements
- Knowledge
of medical underwriting processes, procedures and concepts
- Negotiation
skills
- Business
management skills
- Excellent
analytical skills
- Excellent
organizational and stakeholder management skills
Business Development Manager, Broker & Direct at Liberty & Heritage Insurance
Business Development Manager, Broker & Direct
Job Summary
The role holder will be responsible for developing,
maintaining and enhancing business relationship with all intermediaries
(brokers, independent agencies and tied liberty/heritage agency force) and
direct, with a focus to drive new business and retain existing accounts for
group life and pension business in order to achieve group business targets.
Key Responsibilities
- To
build sustainable relationships with all the intermediaries and direct
clients in order to drive new accounts and retain business.
- Develop
sales budget, marketing strategies and implement long-term customer
centric sales plans for Group Life and Pension to ensure high business
acquisition and retention.
- Monitor
and prepare reports on periodical bases on new business closed, renewals
and prospects progress for all the intermediaries.
- Build
and strengthen relationships among the Group Life and Pension staff in
order to facilitate and fast track effective and efficient servicing of
new and existing clients in line with the Service Level agreements.
- Understand
clients’ needs and drive cross selling initiatives among the Group Life
and Pension clients to drive relevant product mix.
- To
continuously conduct competitor analysis of the market and develop
adaptive strategies to ensure responsiveness and gain the competitive
edge.
- To
conduct continuous product training for all intermediaries in order to
ensure product knowledge and professionalism is upheld and clients are
advised appropriately to avoid misrepresentation.
- To
ensure continuous compliance for all intermediaries in response to the
changes in the regulatory environment, including annual IRA renewals.
- To
drive the intermediaries motivation agenda through the approved incentive
programme to ensure continued support and enhanced relationship.
- Build
up detailed knowledge about the company’s products and keep abreast of
market conditions and developments.
Qualifications
- Bachelor’s
degree in Insurance, Marketing or other business-related discipline
- Diploma
in Insurance (ACII or AIIK)
- Member
of CII or IIK
Experience
- 10
years’ experience in the insurance industry, 3 of which should be in a
supervisory role
- Strong
knowledge of insurance sales, agency management, and business development.
Competencies
- Sales
and Marketing skills
- In
depth understanding of insurance operations and concepts
- Knowledge
of insurance regulatory requirements
- Stakeholder
management
- Insurance
product knowledge
- Knowledge
of Affinity channels operational processes and procedures
Manager, Internal Audit at Liberty & Heritage Insurance
Manager, Internal Audit
Job Summary
The role is responsible for supporting the strategic
objectives of the Internal Audit function by leading the planning, execution,
and reporting of risk-based audits across regulated entities in Kenya and
Uganda. Reporting to the Head of Audit, the role is responsible for delivering
high-quality assurance and advisory services that evaluate the effectiveness of
governance, risk management, and internal control systems.
Key Responsibilities
- Contribute
to the development and execution of a risk-based bi-annual internal audit
plan that is aligned with the organization’s strategic priorities,
regulatory obligations, and emerging risks.
- Plan,
supervise, and execute internal audits in line with the International
Standards for the Professional Practice of Internal Auditing and the
department’s audit methodology.
- Ensure
audit assignments are delivered within agreed timelines, scope, and
budget.
- Leverage
data analytics, automation, and continuous auditing techniques to enhance
audit effectiveness and coverage.
- Ensure
audit documentation meets internal quality assurance standards and
effectively utilises audit management systems and data analytics
platforms.
- Review
workpapers, and finalise audit reports, ensuring clarity, accuracy, and
actionable recommendations.
- Track,
follow up, and report on the implementation of audit recommendations and
closure of audit issues.
- Analyse
audit findings to identify systemic control weaknesses, trends, and root
causes, and escalate key insights to inform risk mitigation strategies.
- Prepare
and present high-quality audit reports and insights for submission to
management and relevant Board committees.
- Lead,
coach, and mentor audit staff, ensuring appropriate supervision,
performance management, and professional development.
- Foster
a high-performance, collaborative audit culture while maintaining the IIA
professional standards that is focused on accountability, courage, trust
and support.
- Build
and maintain effective working relationships with senior management and
key stakeholders across the assigned audit portfolio.
- Manage
stakeholder expectations through regular, transparent communication and
value-adding engagement.
- Provide
advisory support on strategic projects, change initiatives, and emerging
risk areas as requested by the Head of Internal Audit.
- Participate
in management committees or working groups as needed to provide risk and
control input.
- Support
the Head of Internal Audit in assessing compliance with applicable laws,
regulations, and internal policies.
- Stay
up to date with changes in the internal audit profession, industry
regulations, and relevant legislation.
- Ensure
audit practices remain compliant with professional standards and support
the internal quality assurance and improvement program.
Qualifications
- Bachelor’s
Degree in Business, Finance, Actuarial or STEM field
- Certified
Public Accountant (K)
- Professional
certification in auditing (e.g., CIA, CISA) is an added advantage
Experience
- At
least 10 years working experience in internal Audit preferably in
financial services
- Proven
ability to lead assurance in complex, regulated, and multi-entity
environments
- Experience
in building partnerships and engaging with multiple stakeholders at senior
levels.
Competencies
- Knowledge
of internal audit methodologies and risk-based planning
- Knowledge
of professional auditing and accounting standards
- Knowledge
of insurance concepts and procedures
- Good
understanding of audit software and analytics tools (e.g., TeamMate, IDEA,
ACL)
- Relevant
insurance regulatory knowledge in Kenya and Uganda
- Experience
in performance management and quality assurance
- Strong
leadership and people management skills
- Analytical
and critical Reasoning
- Strong
risk management techniques
- Delivering
results
- Ability
to work under pressure
Legal and Compliance Officer at Liberty & Heritage Insurance
Legal and Compliance Officer
Job Summary
The purpose of this role is to provide technical support for
the Legal and Compliance risk management process which consists of
identification, assessment, management, monitoring and reporting on legal and
compliance risks and exposures and, as well as supporting the design and
implementation of adequate and effective controls for the identified risks
within LKH, LLK and HIK.
Key Responsibilities
- Monitoring,
identification and assessment of new and changed legislation
- Development
of a comprehensive compliance universe for all regulations and compliance
requirements
- Creation
of CRMPs for the Medium and High risk rated legislations
- Ensuring
adequate litigation management from selection, support assessment and
reporting of external counsel including managing of provider panel.
- Embedding
contract management process automation and tracking management
- Contract
management development, review and oversight
- Periodic
review of compliance with regulatory and supervisory requirements as well
as internal policies.
- Assistance
in the development of legal and compliance guidance materials, controls,
training resources and internal procedures manual.
- Support
the development and updating of standards, policies, procedures and
guidelines to support the implementation of legal and compliance
frameworks.
- Perform
quarterly compliance monitoring based on agreed plan and covering high
risk legislation
- Trademarks
registration and renewal monitoring.
- Assistance
in timely and quality reporting to stakeholders based on routines and
requests.
Qualifications
- Bachelor’s
degree in Law (LL. B) from a recognized University
- Advocate
of the High Court of Kenya with a valid practicing certificate
Experience
- At
least 4 years legal work experience
- Experience
in the insurance industry will be an added advantage
Competencies
- Technical
competence in legal and compliance management
- People
management
- Stakeholder
management
- Good
time keeping
- Detail
oriented
- High
performer
IT Support Operations Officer at Liberty & Heritage Insurance
Job Summary
The purpose of this role is to provide technical support and
ensure the effective operation of the Service Desk as a central point for
delivering ongoing end-user assistance. The jobholder will serve as the first
line of technical support for internal staff, addressing and resolving
IT-related issues promptly to maintain smooth business operations.
Key Responsibilities
- Take
ownership of end user problems, follow up the status of the problems on
behalf of the user and communicate progress in a timely manner
- Record
and tracking all incoming ICT incidents via telephone and email to IT
Service desk.
- Implement
an effective call logging service desk process and system including
mechanism to categorize and classify requests and set priorities
- Perform
routine systems administration tasks including end-user account
provisioning, password resets and access control updates.
- Install,
configure and maintain desktop hardware, operating systems, applications
and security updates.
- Assist
in the rollout of new applications, systems and updates across the
organization.
- Share
statistics and management reports on ICT usage and service and performance
in the organization
- Trouble-shoot
and resolve basic IT related problems from in-house software to hardware
and networks
- Escalate
unresolved calls and complex issues to Level 2 support team (IT
Specialists)
- Assign
tickets to subject matter experts
- Maintain
a high degree of customer service for all support queries
- Provide
statistics for the weekly service desk report on call trends
- Arrange
for external technical support in situations where problems cannot be
solved in house
- Manage
IT Assets and maintain an accurate IT inventory.
Qualifications
- Bachelor’s
Degree in Information Technology, Computer Science and any relevant field.
- Relevant
ICT certification: ITIL Foundation Any Microsoft, Linux or Cloud
certification would be an added advantage
Experience
- At
least 3 years practical experience in providing user support and
implementing service desk services in a large ICT enabled environment
Competencies
- Knowledge
of ITIL Service Management Framework
- The
ability to manage, and provide expert advice on service desk analysis
- Ability
to examine essential systems performance monitoring
- Awareness
of cyber security threats and user awareness measures.
- Working
knowledge of common productivity tools (Microsoft Office Suite, email
clients, collaboration
Underwriting Analyst at Liberty & Heritage Insurance
Underwriting Analyst
Job Summary
The role holder will be responsible for the effective
processing of underwriting documents and verification of client data and
assessment of the proposed risks within the set standards.
Key Responsibilities
- Assess
the proposed risk within set standards to accurately determine the risk
the business is taking
- Policy
generation and motor certificate issuance
- Preparation
of policy documents
- Policy
endorsements
- Policy
reconciliation
- Policy
renewal
- Policy
debiting
- Policy
cancellations
- Issuance
of cover notes
- Issuance
of quotations
- Keep
detailed and accurate records of policies underwritten and decisions made
- Maintain
high standards of customer service by responding to client’s enquiries
(walk-in clients, telephone and emails) and efficiently address their
issues
- Assist
clients in identifying our products (policies) that suit their needs in
line with insurance principles.
- Liaise
with intermediaries and direct clients on issues in relation to their
policies to provide correct information to the client
- Apply
the credit control policy and ensure that debit/ credit notes raised are
raised in the correct month to facilitate collection
- Ensure
proper filing of client information both manual and electronic for easy
retrieval of documentation when required
- Embrace
governance requirements with respect to KYC/AML/Data protection
requirements per governing Acts.
- Record
customer complaints with customer complaints champion in the department
and offer solutions where necessary.
Qualifications
Bachelor’s degree in Insurance, Finance, Economics or other
business-related discipline Progress towards Diploma in Insurance (ACII or
AIIK), (at least 3 papers or equivalent)
Experience
- 1
years’ experience in the insurance or financial services industry
Competencies
- Understanding
of insurance operations and concepts
- Knowledge
of insurance products
- Knowledge
of underwriting processes and procedures
- Technical
competence in underwriting insurance risks
- Knowledge
of insurance regulatory requirements
- Delivering
results and meeting customer expectations
- Following
instructions and procedures
- Coping
with pressures and setbacks
- Relating
and networking
- Analysing
- Working
with people
- Applying
expertise and technology
- Learning
and researching
- Presenting
and communicating information
- Adhering
to principles and values
- Achieving
personal work goals and objectives
Branch Underwriting Analyst, Kisii Branch at Liberty & Heritage Insurance
Branch Underwriting Analyst, Kisii Branch
Job Summary
The role holder will be responsible for the execution of
effective and efficient operational performance of the branch office in line
with the Company’s policies and practices that govern internal processes.
Key Responsibilities
- Assess
the proposed risk within set standards to accurately determine the risk
the business is taking
- Process
underwriting transactions such as new business, renewals and invitations,
declarations, endorsements, reconciliations, cancellations etc. in
accordance with underwriting guidelines
- Handle
queries on insurance products, making proposals on suitable products
- Liaise
with intermediaries and direct clients on issues in relation to their
policies to provide correct information to the client
- Obtain
relevant details from clients and agents to enable provision of quotations
- Prepare
quotations on GIS system in association with Branch Manager
- Ensure
proposal forms, Know your Customer (KYC) and all underwriting documents
are completed for all new businesses
- Timely
debiting of all business and issuance of policy documents within the
underwriting timelines
- Premium
collection and issuance of premium payment receipts
- Daily
banking of premiums received and maintaining proper records of the same
- Follow
up on debt collection/ premium payment
- Maintain
a good working relationship with intermediaries, clients and service
providers
- Ensure
no hanging transactions
- Receive
claims documentation and follow up for processing/ payment
- Keep
detailed and accurate records of policies underwritten and decisions made
- Maintain
high standards of customer service by responding to clients’ enquiries
(walk-in clients, telephone and emails) and efficiently address their
issues
- Managing
petty cash by ensuring that all expenses are accounted for and following
up with finance on payment to service providers
- Carry
out enquiries on GIS system
- Carry
out office administrative duties
- Apply
the credit control policy and ensure that debit/ credit notes raised are
raised in the correct month to facilitate collection
- Accounts
reconciliation – Follow up and requisition of agents and brokers’ monthly
statements, commissions and reconciliation
- Ensure
proper filing of client information both manual and electronic for easy
retrieval of documentation when required
- Assist
the Branch Manager in the branch operations
- Embrace
governance requirements with respect to KYC/AML/Data protection
requirements per governing Acts.
Qualifications
- Bachelor’s
degree in marketing, Insurance, Finance, Economics, or other business
related discipline
- Progress
towards Diploma in Insurance (ACII or AIIK)- at least 5 papers or
equivalent
Experience
- 3
years’ experience in the insurance industry or financial services industry
Competencies
- Understanding
of insurance operations and concepts
- Knowledge
of insurance products
- Knowledge
of underwriting processes, procedures, and concepts
- Technical
competence in underwriting insurance risks
- Knowledge
of insurance regulatory requirements
- Stakeholder
management skills
Graphic Designer at Liberty Life
This role is responsible for bringing Liberty Kenya’s brand
to life through compelling visual storytelling. The Senior Graphic Designer
will lead the design and production of creative content across digital, print,
and multimedia platforms ensuring visual excellence and brand consistency in
all deliverables.
Key Responsibilities
- Collaborate
closely with the Marketing team to deliver cohesive visual branding across
digital and offline platforms.
- Translate
marketing briefs into high-impact visual concepts that align with Liberty
Kenya’s strategic objectives.
- Develop
creative assets for integrated marketing campaigns, including digital ads,
print materials, social media graphics, web visuals, and internal
communications.
- Partner
with cross-functional teams to ensure visuals resonate effectively with
diverse target audiences.
- Contribute
to brainstorming sessions and support campaign ideation with innovative
design input.
- Design
high-quality 2D and 3D graphics, illustrations, infographics, and
animations aligned with the Liberty Kenya brand.
- Produce
engaging audio-visual content such as short videos, GIFs, and motion
graphics for digital campaigns.
- Maintain
and evolve Liberty Kenya’s visual identity to ensure consistency across
all marketing and communication touchpoints.
- Create
and manage brand templates, design toolkits and reusable assets for both
internal and external use.
- Manage
multiple design projects simultaneously from concept through to final
execution, ensuring deadlines and quality standards are met.
- Organize
and maintain a well structured digital library of design assets for
efficient reuse and scalability.
- Coordinate
with external vendors and creative agencies to ensure brand compliance and
timely delivery of outsourced creative materials.
Qualifications
- Bachelor’s
degree in graphic design, Visual Communication, or a related field.
- Mastery
of Adobe Creative Suite (Photoshop, Illustrator, InDesign, Premiere Pro,
After Effects, Lightroom).
Experience
- Minimum
of 7 years’ professional design experience, ideally with exposure to
financial services, insurance, or regulated industries.
- Strong
background in animation and multimedia content production (2D and 3D).
- Demonstrated
ability to create design solutions for both digital and print formats.
- Solid
understanding of UX/UI principles and digital layout best practices.
- Strong
portfolio that showcases a wide range of design projects, including
branding, advertising, and motion graphics.
How to Apply:
If you meet the above requirements, you are encouraged to
forward your application and updated CV to vacancies@heritage.co.ke by 5
September 2025 clearly state the job title on the subject heading.
Hiring an IT Risk Specialist to safeguard our systems, assess risks, and ensure resilience in a fast-changing digital world.
This role is all about shaping the IT Risk Management
Strategy, staying updated on cyber security threats and ways to counter them,
and building a compliance and risk culture in the organization.
If you’re certified in (CISA/CRISC/ISACA), experienced in IT risk or audit with
at least 6 years’ experience and ready to make an impact, this is your chance
to be our guardian of financial security.
Send your CV and application to hr@libertylife.co.ke by August 29, 2025, or
click the link below for more details; https://lnkd.in/dnpvcWFj
Manager, Internal Audit at Liberty & Heritage Insurance
Manager, Internal Audit
Job Summary
The role is responsible for supporting the strategic
objectives of the Internal Audit function by leading the planning, execution,
and reporting of risk-based audits across regulated entities in Kenya and
Uganda. Reporting to the Head of Audit, the role is responsible for delivering
high-quality assurance and advisory services that evaluate the effectiveness of
governance, risk management, and internal control systems.
Key Responsibilities
- Contribute
to the development and execution of a risk-based bi-annual internal audit
plan that is aligned with the organization’s strategic priorities,
regulatory obligations, and emerging risks.
- Plan,
supervise, and execute internal audits in line with the International
Standards for the Professional Practice of Internal Auditing and the
department’s audit methodology.
- Ensure
audit assignments are delivered within agreed timelines, scope, and
budget.
- Leverage
data analytics, automation, and continuous auditing techniques to enhance
audit effectiveness and coverage.
- Ensure
audit documentation meets internal quality assurance standards and
effectively utilises audit management systems and data analytics
platforms.
- Review
workpapers, and finalise audit reports, ensuring clarity, accuracy, and
actionable recommendations.
- Track,
follow up, and report on the implementation of audit recommendations and
closure of audit issues.
- Analyse
audit findings to identify systemic control weaknesses, trends, and root
causes, and escalate key insights to inform risk mitigation strategies.
- Prepare
and present high-quality audit reports and insights for submission to
management and relevant Board committees.
- Lead,
coach, and mentor audit staff, ensuring appropriate supervision,
performance management, and professional development.
- Foster
a high-performance, collaborative audit culture while maintaining the IIA
professional standards that is focused on accountability, courage, trust
and support.
- Build
and maintain effective working relationships with senior management and
key stakeholders across the assigned audit portfolio.
- Manage
stakeholder expectations through regular, transparent communication and
value-adding engagement.
- Provide
advisory support on strategic projects, change initiatives, and emerging
risk areas as requested by the Head of Internal Audit.
- Participate
in management committees or working groups as needed to provide risk and
control input.
- Support
the Head of Internal Audit in assessing compliance with applicable laws,
regulations, and internal policies.
- Stay
up to date with changes in the internal audit profession, industry
regulations, and relevant legislation.
- Ensure
audit practices remain compliant with professional standards and support
the internal quality assurance and improvement program.
Qualifications
- Bachelor’s
Degree in Business, Finance, Actuarial or STEM field
- Certified
Public Accountant (K)
- Professional
certification in auditing (e.g., CIA, CISA) is an added advantage
Experience
- At
least 10 years working experience in internal Audit preferably in
financial services
- Proven
ability to lead assurance in complex, regulated, and multi-entity
environments
- Experience
in building partnerships and engaging with multiple stakeholders at senior
levels.
Competencies
- Knowledge
of internal audit methodologies and risk-based planning
- Knowledge
of professional auditing and accounting standards
- Knowledge
of insurance concepts and procedures
- Good
understanding of audit software and analytics tools (e.g., TeamMate, IDEA,
ACL)
- Relevant
insurance regulatory knowledge in Kenya and Uganda
- Experience
in performance management and quality assurance
- Strong
leadership and people management skills
- Analytical
and critical Reasoning
- Strong
risk management techniques
- Delivering
results
- Ability
to cope with pressure and setbacks
How to Apply
If you meet the above requirements, you are encouraged to
forward your application and updated CV to hr@libertylife.co.ke by 24th
August 2025. Clearly state the job title on the subject heading. Liberty
Life is an equal opportunity employer and actively encourages diversity. Please
note only shortlisted candidates will be contacted.
Personal data collected will be used for recruitment
purposes and in accordance with the privacy statement on our
website www.liberty.co.ke.
Systems Administrator
Job Summary
The role is responsible for evaluating, implementing, and
maintaining IT infrastructure in line with the organization’s strategic goals. It ensures the availability and
reliability of server infrastructure that support critical operations and
business continuity.
Additionally, the Systems Administrator oversees the performance and
optimization of office productivity tools, enabling seamless collaboration and
operational efficiency across the organization.
Application Specialist
Job Summary
The role is responsible for delivering end-to-end technical
support and lifecycle management of business systems in alignment with
Liberty’s ICT strategy.
This includes contributing to the design, configuration, integration, and
optimization of system architecture, as well as supporting testing, deployment,
and ongoing maintenance.
The role plays a key part in ensuring system reliability, scalability, and
performance to meet evolving business requirements.
Claims Specialist
Job Summary
The role holder will be responsible for ensuring general
insurance claims are accurately assessed, processed and paid in accordance with
company regulations and standards.