To support the successful delivery of the promise we have
made to all our clients and as captured in our tagline ‘Bank on Better’,
National Bank of Kenya will empower and enhance its staff complement by tapping
into the market to engage outstanding individuals who have the capacity and
commitment to deliver the promise of better products and services.
Our commitment
To deliver on our promise, we are committed to a
high-performance culture where staff are exposed to learning and development
opportunities for continuous development, and are rewarded for delivering on
their agreed objectives in a structured and open way.
In our effort to deliver better service and products to our
esteemed customers, National Bank is committed and focused on attracting,
developing, rewarding and retaining only the best. We challenge and enable our
employees to achieve their individual professional dreams, goals and
objectives, in the firm belief that their achievements will ultimately
translate into the overall attainment of the Bank’s objectives.
Manager, Transaction Cards & ATMs at National Bank of Kenya
Job Reference No: NBK/RET/04/2026
Position Scope:
This position is responsible for planning, developing and
implementing appropriate product and technology solutions for Card Issuing
business across personal and business banking value chains and for overall
strategy of bank’s ATM network.
Key Responsibilities:
- Develop
new products and drive prepaid and debit card acquisition and marketing
plans in line with the card business strategy.
- Optimally
drive onboarding of new Debit and Prepaid customers
- Define
and plan Debit and Prepaid card product enhancements to promote issuance
and usage.
- Engage
key retailers and strategic partners to drive Debit and Prepaid sales and
card utilization through their outlets.
- Relationship
management of high-net-worth card customers, institutions and third
parties involved offering the card product to the customer.
- Implement
internal and external product awareness of transaction cards products.
- Develop
and agree on key KPIs for each card product, measure result against KPI
and develop action plans to address shortfalls.
- Responsible
for customer service and complaints management.
- Develop
and implement strategies to enhance profitability through effective risk
management practices.
- Collaborate
with cross-functional teams to ensure seamless integration of new products
and services into the existing portfolio.
- Monitor
regulatory compliance and adjust policies as necessary to maintain
adherence to industry standards.
- Responsible
for overall strategy of the functionality of bank’s ATM network.
- Administration
of the Bank’s Automated Teller Machine (ATM) products, services and
related systems by working closely with internal and external
stakeholders.
- Provide
regular reports on portfolio performance, including key metrics such as
usage activity and revenue.
Education/Professional Qualifications, Skills &
Experience:
- Bachelor’s
degree in a Business-related field from a recognized University.
- Master’s
degree in a Business-related field from a recognized University is an
added advantage.
- Five
(5) years banking experience of which 2 years must have been in handling
Card and product development functions of a commercial bank at a
managerial level.
- Strong
background in product development and roll out, partner relations and
change management.
- Strong
background in product development and roll out, partner relations and
change management.
- Comprehension
of the Card’s Regulations from a local and international standpoint.
- Good
understanding of Banking laws and regulations.
- Budgeting
and Planning skills.
- Project
Management skills.
- Knowledge
and ability to ensure good governance practices in assigned Department.
- Highly
analytical and ability to challenge status quo based on quantitative facts
and impacts.
- Stakeholder
Management.
- Ability
to develop reports.
- Excellent
communication skills.
- Ability
to lead teams, mentor and coach staff to goal definition and achievement.
- Performance
Management and team building.
- Ability
to make strategic decisions in a timely and effective manner.
- Maintains
a professional approach based on ethics and NBK values.
- Ensures
ethical practices and integrity and ensures NBK is not put at reputational
risk.
- Customer
focused striking a solid balance between external and internal customer
orientation
How to Apply
Send your CV and application letter showing how you meet the
role requirement stated above to: Recruitment@nationalbank.co.ke by
Tuesday, 10th February 2026
- Indicate
Name of Job on email subject.
- Please
note that applications received after the deadline will not be considered.
- Only
shortlisted candidates will be contacted for the next stage/s of the
process.
Relationship Manager, Agent Banking at National Bank of Kenya
Job Reference No: NBK/RET/05/2026
Position Scope:
This position is responsible for driving growth,
profitability, and compliance of the bank’s agent banking channel by acquiring,
activating, and optimizing high-quality agents; deepening usage across retail
customer segments; and safeguarding service standards, liquidity, and risk
controls.
Key Responsibilities:
- Identify,
recruit and onboard new agent banking partners.
- Engage
strategic partners to drive Agent Banking uptake through individuals,
Micro and SME businesses.
- Relationship
management of Retail Banking Agents.
- Manage
Agent Banking sales presentations and trainings within and without the
bank.
- Monitor
and improve agent performance, ensuring compliance with KYC/AML
regulations.
- Develop
and agree on key KPIs for each Agent, measure result against KPI and
develop action plans to address shortfalls.
- Manage
and anticipate Agent requirement with a focus towards managing the
existing base
- Consistent
and frequent communication with Agents providing complete, concise
portfolio valuations and guidance.
- Provide
on-going portfolio supervision, with continuous focus towards enabling
Agents adapt to changes in financial environment.
- Resolve
Agent and customer queries
- Serve
as the primary contact for agents, addressing queries and escalations
promptly.
Education/Professional Qualifications, Skills &
Experience:
- Bachelor’s
degree in a Business-related field from a recognized University.
- Master’s
degree in a Business-related field from a recognized University is an
added advantage.
- AML/CFT
certification is an added advantage
- Five
(5) years banking experience of which 3 years must have been in
relationship management or
- business
development role of a commercial bank at a managerial level.
- Strong
relationship management and negotiation skills
- Business
development and sales acumen
- Knowledge
of remittance ecosystems
- Strong
understanding of AML/CFT and compliance frameworks
- Analytical
and reporting skills
- Excellent
communication and stakeholder skills
- Customer-centric
mindset
- Result
oriented and commercially driven.
- Good
understanding of Banking laws and regulations
How to Apply
Send your CV and application letter showing how you meet the
role requirement stated above to: Recruitment@nationalbank.co.ke by
Tuesday, 10th February 2026
- Indicate
Name of Job on email subject.
- Please
note that applications received after the deadline will not be considered.
- Only
shortlisted candidates will be contacted for the next stage/s of the
process.
Relationship Manager, Money Transfer Services at National Bank of Kenya
Job Reference No: NBK/RET/05/2026
Position Scope:
This position is responsible for driving profitable revenue
and volume growth for Money transfer services with a focus on new acquisition,
deepening of existing relationship and cross sell thereby improving market and
customer share of wallet with the bank.
Key Responsibilities:
- Co-create
acquisition campaigns (diaspora communities, embassies, student bodies,
worker programs) with Marketing department and partners
- Develop
in-country payout network synergies (agents/branches/ATMs/wallets) to
enhance last-mile delivery and convenience.
- Lead
the growth and operational excellence of the bank’s inbound and outbound
remittance business, focusing on priority corridors and strategic partners
- Manage
and grow money transfer partnerships (local & international)
- Drive
transaction volumes, revenues and market share remittances services
- Develop
and manage relationships with remittance partners, agents and
correspondents
- Promote
cross-selling of bank products through remittance channels
- Ensure
compliance with AML/CFT, KYC and regulatory requirements.
- Monitor
fraud risks and suspicious transactions trends
- Track
performance KPIs and prepare management reports
Education/Professional Qualifications, Skills &
Experience:
- Bachelor’s
degree in a Business-related field from a recognized University.
- Master’s
degree in a Business-related field from a recognized University is an
added advantage.
- AML/CFT
certification is an added advantage
- Five
(5) years banking experience of which 2 years must have been in
relationship management or business development role of a commercial bank
at a managerial level.
- Strong
relationship management and negotiation skills
- Business
development and sales acumen
- Comprehension
of the Money transfer service regulations from a local and international
standpoint.
- Knowledge
of remittance ecosystems
- Strong
understanding of AML/CFT and compliance frameworks
- Analytical
and reporting skills
- Excellent
communication and stakeholder skills
- Customer-centric
mindset
- Result
oriented and commercially driven.
- Good
understanding of Banking laws and regulations
How to Apply
Send your CV and application letter showing how you meet the
role requirement stated above to: Recruitment@nationalbank.co.ke by
Tuesday, 10th February 2026
- Indicate
Name of Job on email subject.
- Please
note that applications received after the deadline will not be considered.
- Only
shortlisted candidates will be contacted for the next stage/s of the
proces
Senior Manager, Card Business at National Bank of Kenya
Job Reference No: NBK/RET/02/2026
Position Scope:
The role holder shall be responsible for development, growth
and profitability of the Bank’s Card Business portfolio by driving product
innovation, market penetration, partnerships, operational excellence and
customer experience while ensuring regulatory compliance and risk management.
Key Responsibilities:
- Provide
strategic leadership, commercial growth, operational excellence, and risk
governance for the bank’s card business across debit, credit, prepaid,
virtual, and co-branded card products.
- Drive
joint business plans with schemes and strategic partners (fintechs,
e-commerce platforms, merchants).
- Design
and manage the roll out activities of new card products, including product
positioning, advertising and promotions activities.
- Build
and manage partnerships with payment schemes, fintech’s, merchants and
processors.
- Develop
customer lifecycle journeys for onboarding, activation, usage, rewards,
loyalty, and retention.
- Design
and implement, lean, efficient and effective card processes that translate
into excellent customer service and cost management.
- Deliver
competitive differentiation through new products, segment-based
propositions, and customer experience innovation
- Develop
and execute a comprehensive set of portfolio tools to achieve targets on
spend, activation, cross sell & attrition to grow & retain
profitable customers.
- Formulate
and manage the administration of fee structure and cost management
initiatives that maximize revenue generation and minimize cost and revenue
leakage.
- Ensure
strict adherence to Operational Risk Policies & external compliance
requirements to minimize risk of financial and reputational loss from
non-compliance to internal and external regulations.
- Develop
and service strategic relationships with Merchants and tactical partners
to build a unique product proposition based on the requirements of each
card type.
Education/Professional Qualifications, Skills &
Experience:
- Bachelor’s
degree in a Business-related field from a recognized University.
- Master’s
degree in a Business-related field from a recognized University is an
added advantage.
- Eight
(8) years’ work experience with at least five (5) years in handling Card
Business and product development functions of a commercial bank at a
managerial level.
- Strong
strategic and commercial acumen
- Demonstrated
Leadership capacity and ability to operate at Senior Management Level
- Product
development and innovation skills
- Strong
analytical & financial management skills
- Excellent
stakeholder engagement and negotiations skills
- Customer
Centric and digitally driven mindset.
- Sound
knowledge of Banking statutory requirements
- Ability
to think creatively and develop innovative solutions
- Integrity
and courage to challenge the actions within the division and the status
quo
- Superior
levels of judgment to assess the impact of strategic activities on
business performance.
How to Apply
Send your CV and application letter showing how you meet the
role requirement stated above to: Recruitment@nationalbank.co.ke by
Tuesday, 10th February 2026
- Indicate
Name of Job on email subject.
- Please
note that applications received after the deadline will not be considered.
- Only
shortlisted candidates will be contacted for the next stage/s of the
process.
Senior Manager, Mobile Banking at National Bank of Kenya
Job Reference No: NBK/RET/03/2026
Position Scope:
The role holder shall be responsible for development, growth
and optimization of the Bank’s Mobile Banking platform, driving digital
adoption, customer engagement, revenue growth, innovation, operational
excellence while ensuring security, reliability, regulatory compliance and
superior customer experience.
Key Responsibilities:
- Develop
and implement end-to-end strategy, business growth, reliability, and
compliance of the bank’s mobile banking channel
- Drive
customer acquisition, activation, engagement, and digital revenue, while
ensuring the channel remains stable, secure, compliant, and aligned with
the bank’s growth priorities.
- Lead
end-to-end product development, implementation of new features and core
journeys based on customer feedback and analytics.
- Drive
customer acquisition, activation, usage, engagement, and monetization
across mobile banking platforms.
- Define
and drive strategy for digital account onboarding on mobile banking
channel.
- Work
closely with Contact Centre to reduce digital complaints, map pain points,
and improve customer experience on the mobile banking channel.
- Relationship
management of vendors, USSD aggregators, API integrators, security
vendors, and scheme partners.
- Review,
analyze and manage the customer portfolio including instituting
initiatives in line with the strategy for customer acquisition, retention
and cross sell.
- Formulate
and manage the administration of fee structure and cost management
initiatives that maximize revenue generation and minimize cost and revenue
leakage.
- Ensure
strict adherence to Operational Risk Policies & external compliance
requirements to minimize risk of financial and reputational loss from
non-compliance to internal and external regulations
Education/Professional Qualifications, Skills &
Experience:
- Bachelor’s
degree in a Business-related field from a recognized University.
- Master’s
degree in a Business-related field from a recognized University is an
added advantage.
- Digital
banking / fintech certification is an added advantage.
- Project
Management (PMP, Prince2, Agile) is an added advantage.
- Eight
(8) years’ work experience in banking, fintech, or digital financial
services with at least five (5) years in a leadership role.
- Strategic
leadership and execution
- Digital
innovation and transformation
- Strong
analytical and commercial acumen
- Demonstrated
Leadership capacity and ability to operate at Senior Management Level
- Strong
analytical & financial management skills
- Excellent
stakeholder engagement and negotiations skills
- Customer
Centric mindset.
- Sound
knowledge of Banking statutory requirements
- Integrity
and courage to challenge the actions within the division and the status
quo
- Risk,
compliance and governance awareness.
- Excellent
communication skills.
How to Apply
Send your CV and application letter showing how you meet the
role requirement stated above to:
Recruitment@nationalbank.co.ke by
Tuesday, 10th February 2026
- Indicate
Name of Job on email subject.
- Please
note that applications received after the deadline will not be considered.
- Only
shortlisted candidates will be contacted for the next stage/s of the
process.
Head, Corporate Credit at National Bank of Kenya
Job Reference No: NBK/CRED/01/2026
Position Scope:
- This
position is responsible for approvals for corporate loans through analysis
of credit applications in accordance with the Bank’s lending policies, CBK
Prudential Guidelines and best practice to achieve quality growth in the
retail asset book in line with the strategic plans.
Key Responsibilities:
- Evaluate
and approve credit proposals (new, renewals, one offs, permanent,
amendments, cancellations, etc.) received from Corporate unit in line with
specific credit guidelines as set within existing policy/manual/product
documents, understanding of market, industry, economic factors, financial
statements, etc., and recommending those beyond DLA for consideration.
- Verify
& analyze credit information, documentation such as bank statements,
financials, etc. provided by RMs/Customers, and seek clarification, if
needed from other sources, liaise with RM for queries, additional
information / documents, business recommendations for deviations, if
needed.
- Visit
clients/Centers/Branches, independently or with RMs/Manager as part of the
evaluation of credit proposals for better understanding of the client,
business and market
- Review
on a periodic basis, a sample of credit decisions made by Credit authority
holders within the unit.
- Attend
to Audit requirements and provide responses to audit remarks/ensure
rectification thereof in respect of Corporate Credit Department.
- Monitor
Corporate Banking portfolio for renewals, limits dropping, early vintage
performance, migration and PAR
- Monitor
compliance with TAT and other service level agreements
- Support
creation of New Policy and Manuals, continuous streamline and update of
existing Credit Policies and Manual
- Support
creation and update of new and existing product standards and guidelines
for the corporate product programs.
Education/Professional Qualifications, Skills &
Experience:
- Bachelor’s
degree in finance, Accounting, Business, Statistics, Mathematics,
Economics, Computer Science or related fields from a recognized
University.
- Certification
in Credit Management.
- Professional
certification in AKIB/CIB, CPA (K), ACCA.
- Master’s
degree in a Business-related field from a recognized University is an
added advantage.
- Minimum
of ten (10) years in the Banking Sector with 8 years in a Credit
environment of which five (5) years must be at senior management level in
a financial institution.
- Proven
Credit underwriting skills.
- Proven
planning, organization and execution skills.
- Computer
Skills such as MS Word, Excel and Powerpoint to prepare dashboards and
required reports to the management.
- Excellent
interpersonal, communication and negotiation skills.
- Excellent
writing and presentation skills.
- Critical
thinking and problem-solving skills
- Excellent
decision-making and leadership capabilities.
- Strong
knowledge of business entity legal structures and risk rating.
- Customer
and Stake holder management skills.
- Analytical
and report writing skills.
- Excellent
understanding of financial statements and ratios, credit reports, personal
financial statements.
- Ability
to work under pressure and within strict deadlines.
- Entrepreneurial/Commercial
mind-set.
- Change
management and conflict resolution skills.
- Knowledge
of national bank lending policy and CBK prudential guidelines.
- Active
listening.
How to Apply
Send your CV and application letter showing how you meet the
role requirement stated above to:
Recruitment@nationalbank.co.ke by
Tuesday, 10th February 2026
- Indicate
Name of Job on email subject.
- Please
note that applications received after the deadline will not be considered.
- Only
shortlisted candidates will be contacted for the next stage/s of the
process
Senior Manager, Corporate Credit at National Bank of Kenya
Job Reference No: NBK/CRED/02/2026
Position Scope:
This position is responsible for credit approval and
management process of Corporate credit to facilitate growth of a quality loan
book in line with the Bank’s strategic goals.
Key Responsibilities:
- Develop
and maintain co-operative relationships between all stakeholders in the
credit value chain.
- Research
and obtain sufficient and appropriate information for evaluating business
risk.
- Quality
Credit evaluation of credit applications to assess whether the credit risk
is consistent with the stated risk appetite position supported by
sectoral, single obligor, products, currency, tenor and other limits.
- Review
& provide credit recommendation based on sound financial and business
justification for deals/proposals within acceptable risk parameters and
submit for further review and approval by Director Credit/ Executive/
Board Credit Committee.
- Approval
of credit applications within a delegated credit approval limit as advised
by Management.
- Increase
efficiency in internal business processes, operational controls and risk
management. Ensure consistency and maintain decisioning TAT in line with
the service level agreements with the different business units.
- Monitoring
and control of the Corporate Credit Portfolio by daily reviewing &
monitoring of corporate loan portfolio to ensure compliance with post
approval conditions, sanctioned limits, Bank policies & recommending
inclusion of deteriorating accounts in Early Alert Accounts List.
- Support
the implementation of the automation of the entire credit process.
- Support
implementation of the standardized process flows.
- Continuously
develop staff by providing feedback and relevant training to improve
productivity & efficiency.
- Sharing
best practice with other Business units, Credit Analysts and Relationship
Managers, to enhance the Bank’s risk profile.
- Continuously
seek to up-skill self through training and proactively seek higher
responsibilities.
Education/Professional Qualifications, Skills &
Experience:
- Bachelor’s
degree in business related field
- Certification
in Credit Management.
- Professional
certification in AKIB/CIB, CPA(K), ACCA.
- Master’s
degree in a Business-related field from a recognized University is an
added advantage.
- 7
years’ experience in Banking.
- 5
years in Corporate Credit & relationship management at management
level.
- Proven
Credit underwriting skills.
- Proven
planning, organization and execution skills.
- Computer
Skills such as MS Word, Excel and Powerpoint to prepare dashboards and
required reports to the management.
- Excellent
interpersonal, communication and negotiation skills.
- Excellent
writing and presentation skills.
- Critical
thinking and problem-solving skills
- Excellent
decision-making skills.
- Strong
knowledge of business entity legal structures and risk rating.
- Customer
and Stake holder management skills.
- Analytical
and report writing skills.
- Excellent
understanding of financial statements and ratios, credit reports, personal
financial statements.
- Ability
to work under pressure and within strict deadlines.
- Entrepreneurial/Commercial
mind-set.
- Knowledge
of national bank lending policy and CBK prudential guidelines.
- Active
listening.
How to Apply
Send your CV and application letter showing how you meet the
role requirement stated above to:
Recruitment@nationalbank.co.ke by
Tuesday, 10th February 2026
- Indicate
Name of Job on email subject.
- Please
note that applications received after the deadline will not be considered.
- Only
shortlisted candidates will be contacted for the next stage/s of the
process.
Relationship Manager, Institutional Banking- 2 Posts at National Bank of Kenya
Position Scope:
Responsible for driving business growth (Asset, Liabilities
and Customer numbers), Revenue and Profitability within the Institutional
Banking Sector of Corporate Banking. This entails Managing a Portfolio of
Customers and Partnering with the Corporate Banking Product House Units
(Transactional Banking, Trade, Asset Finance and Insurance as applicable) to
co-create business solutions-oriented value propositions.
Key Responsibilities:
- Deliver
on Institutional Banking Annual Business Growth Targets; Revenue, Fees and
Commissions, Profit Before Tax, Assets, Liabilities and Customer Numbers
by engaging Existing and New to bank customers.
- Relationship
Management of Institutional Banking Customers.
- Manage
and maintain relationships with key/strategic Institutional Banking
stakeholders.
- Customer
Service Management: Enquiry/Complaint response and resolution within set
standards
- Manage
Portfolio at Risk (PAR) for Institutional Banking Segment Business within
annual business target
- Maintain
Turnaround time on Credit Applications for Institutional Banking Segment
Business.
- Maintain
Institutional Banking Segment Business Operational Costs within approved
budget
- Manage
and maintain a robust monitoring, controls, business continuity,
governance and risk management environment
- Deputise
the Sector Head, Institutional Banking and offer support in driving
business growth (Asset, Liabilities and Customer numbers), Revenue and
- Profitability
within the Institutional Banking Sector of Corporate Banking.
Skills & Experience:
- University
Degree in Business Administration, Economics, Finance, Banking or its
equivalent from a recognized institution.
- Master’s
degree in a relevant field from a recognized institution is an added
advantage.
- Relevant
certification in business development Finance or its equivalent is an
added advantage.
- 4-5
years’ banking experience in the Financial/banking sector, three (3) of
which should be in Relationship Management Institutional banking within
Corporate banking.
- Track
record of attaining targets of business growth and profitability in the
financial services and banking sector.
- Have
appreciation and operating knowledge of the banking industry, market,
trends as well as challenges.
- Sound
understanding of statutory and regulatory requirements of corporate
governance, business and banking operations.
- Customer
& Client Focused Innovation – able to meet the demands of internal and
external customers
- Meaningful
Collaboration – Ability to establish key partnerships and facilitate,
influence, collaborate and establish accountability through all levels of
the organization to help drive uptake of the Bank’s products and services
- Entrepreneurial
and Commercial thinking
- Excellent
research, analytical, and problem-solving skills.
- Integrity
& courage to challenge actions within various business units and the
status quo.
- Excellent
stakeholder management skills
- Negotiation
and Influencing skills
How to Apply
Send your CV and application letter showing how you meet the
role requirement stated above to: Recruitment@nationalbank.co.ke by
Friday, 30th January 2026, Indicate Name & Job Reference No.
NBK/CORP/06/2026 on email subject.
Please note that applications received after the deadline
will not be considered.
Only shortlisted candidates will be contacted for the next
stage/s of the process.
Senior Relationship Manager, Public Sector- 2 Posts at National Bank of Kenya
Position Scope:
The role holder will be responsible for business growth
within Public Sector Banking Corporate Division through business acquisition of
new business and portfolio growth. He/she will also be required to implement
the Public Sector Banking Business Development initiatives within the Corporate
Division, influence business by determining innovative solutions, leverage best
practice and assimilate with proven practices to ensure exceptional customer
experience and efficiencies.
Key Responsibilities:
- Implement
the Public Sector Banking Business Development initiatives in line with
the Public Sector Banking strategy and business growth plan.
- Identify
opportunities for growth and new business acquisition through market
research, analysis and networking.
- Develop,
grow and maintain a strong client and transaction pipeline and convert
these to businesses that achieve customer satisfaction, the banks
financial budgets and strategic goals.
- Actively
market and drive the uptake of the Public Sector Banking services and
products to new and existing clients. Identify opportunities for
cross-selling of relevant products and services.
- Ensure
day-to-day client relationship management and engagement with customers to
foster a good and lasting business partnership of the customer and the
Bank.
- Promote
excellent customer experience by driving and advocating customer
requirements through the various functions in the bank to deliver high
service standards that delight the bank’s customers.
- Ensure
full compliance with Public Sector Banking standards while adhering of the
Bank’s policies and procedures.
- Partner
with Regional Management, Branch Management teams and Support
- Functions
to increase market share of the Public Sector Banking segment with regard
to customer numbers, products, service consumption and revenues while
proactively reducing the non-performing loan book.
- Collaborate
with Branch Managers and ensure to drive account utilization and
sustainable deposits.
- Drive
transactional income from Public Sector Banking clients through effective
customer service and cross selling the Bank’s products and services.
- Establish
profitable banking relationships with Public Sector Banking clients by
providing high quality banking and other financial services where the Bank
operates
- Provide
feedback to Management on Public Sector Banking market analysis and
segmentation with regards to products, credit risk evaluation and customer
feedback among others.
- In
liaison with other stakeholders, ensure quality portfolio management by
effective identification of risks and their mitigations.
- Conduct
preliminary credit reviews and make recommendation for new and existing
facilities in line with the Bank’s credit policy and Public Sector
Compliance guidelines.
- Regularly
monitor performing/nonperforming accounts within the assigned portfolio.
- Support
and coordinate post disbursement loan monitoring.
Skills & Experience:
- University
Degree in Business Administration, Economics, Finance, Banking or its
equivalent from a recognized institution.
- Master’s
degree in a relevant field from a recognized institution is an added
advantage.
- Relevant
certification in business development Finance or its equivalent is an
added advantage.
- 5-6
years’ banking experience in the Financial/banking sector, four (4) of
which should
- be in
Relationship Management preferably in Public Sector.
- Entrepreneurial
and Commercial thinking
- Excellent
research, analytical, and problem-solving skills.
- Integrity
& courage to challenge actions within various business units and the
status quo.
- Strong
persuasion, management and communication skills
- Strong
organizational skills
- Excellent
stakeholder management skills
- Creative
approach, with the ability to anticipate challenges and develop innovative
solutions;
How to Apply
Send your CV and application letter showing how you meet the
role requirement stated above to: Recruitment@nationalbank.co.ke by Friday,
30th January 2026 Indicate Name & Job Reference No.
NBK/CORP/07/2026 on email subject.
- Please
note that applications received after the deadline will not be considered.
- Only shortlisted candidates will be contacted for the next stage/s of the process
Relationship Manager, Public Sector- 2 Posts at National Bank of Kenya
Position Scope:
The role holder will be responsible for business growth
within Public Sector Banking Corporate Division through business acquisition of
new business and portfolio growth. He/she will also be required to implement
the Public Sector Banking Business Development initiatives within the Corporate
Division, influence business by determining innovative solutions, leverage best
practice and assimilate with proven practices to ensure exceptional customer
experience and efficiencies.
Key Responsibilities:
- Implement
the Public Sector Banking Business Development initiatives in line with
the Public Sector Banking strategy and business growth plan.
- Identify
opportunities for growth and new business acquisition through market
research, analysis and networking.
- Develop,
grow and maintain a strong client and transaction pipeline and convert
these to businesses that achieve customer satisfaction, the banks
financial budgets and strategic goals.
- Actively
market and drive the uptake of the Public Sector Banking services and
products to new and existing clients. Identify opportunities for
cross-selling of relevant products and services.
- Ensure
day-to-day client relationship management and engagement with customers to
foster a good and lasting business partnership of the customer and the
Bank.
- Promote
excellent customer experience by driving and advocating customer
requirements through the various functions in the bank to deliver high
service standards that delight the bank’s customers.
- Ensure
full compliance with Public Sector Banking standards while adhering of the
Bank’s policies and procedures.
- Partner
with Regional Management, Branch Management teams and Support
- Functions
to increase market share of the Public Sector Banking segment with regard
to customer numbers, products, service consumption and revenues while
proactively reducing the non-performing loan book.
- Collaborate
with Branch Managers and ensure to drive account utilization and
sustainable deposits.
- Drive
transactional income from Public Sector Banking clients through effective
customer service and cross selling the Bank’s products and services.
- Establish
profitable banking relationships with Public Sector Banking clients by
providing high quality banking and other financial services where the Bank
operates
- Provide
feedback to Management on Public Sector Banking market analysis and
segmentation with regards to products, credit risk evaluation and customer
feedback among others.
- In
liaison with other stakeholders, ensure quality portfolio management by
effective identification of risks and their mitigations.
- Conduct
preliminary credit reviews and make recommendation for new and existing
facilities in line with the Bank’s credit policy and Public Sector
Compliance guidelines.
- Regularly
monitor performing/nonperforming accounts within the assigned portfolio.
- Support
and coordinate post disbursement loan monitoring.
Skills & Experience:
- University
Degree in Business Administration, Economics, Finance, Banking or its
equivalent from a recognized institution.
- Master’s
degree in a relevant field from a recognized institution is an added
advantage.
- Relevant
certification in business development Finance or its equivalent is an
added advantage.
- 4-5
years’ banking experience in the Financial/banking sector, three (3) of
which should be in Relationship Management preferably in Public Sector.
- Entrepreneurial
and Commercial thinking
- Excellent
research, analytical, and problem-solving skills.
- Integrity
& courage to challenge actions within various business units and the
status quo.
- Strong
persuasion, management and communication skills
- Strong
organizational skills
- Excellent
stakeholder management skills
- Creative
approach, with the ability to anticipate challenges and develop innovative
solutions;
How to Apply:
Send your CV and application letter showing how you meet the
role requirement stated above to: Recruitment@nationalbank.co.ke by
Friday, 30th January 2026, Indicate Name & Job Reference No.
NBK/CORP/08/2026 on email subject.
- Please
note that applications received after the deadline will not be considered.
- Only
shortlisted candidates will be contacted for the next stage/s of the
process
Relationship Manager, Infrastructure, Oil, Energy, Transport & Manufacturing – 2 Posts at National Bank of Kenya
Position Scope:
The role holder will be responsible for business growth
within Infrastructure, Oil, Energy, Transport & Manufacturing within
Corporate Banking Division through business acquisition of new business and
portfolio growth. He/she will also be required to implement the Infrastructure,
Oil, Energy, Transport & Manufacturing Banking Business Development
initiatives within the Corporate Division, influence business by determining
innovative solutions, leverage best practice and assimilate with proven practices
to ensure exceptional customer experience and efficiencies.
Key Responsibilities:
- Implement
the Infrastructure, Oil, Energy, Transport & Manufacturing Banking
Business
- Development
initiatives in line with the Bank strategy and business growth plan.
- Identify
opportunities for growth and new business acquisition through market
research, analysis and networking.
- Develop,
grow and maintain a strong client and transaction pipeline and convert
these to businesses that achieve customer satisfaction, the banks
financial budgets and strategic goals.
- Actively
market and drive the uptake of the Infrastructure, Oil, Energy, Transport
& Manufacturing Banking services and products to new and existing
clients. Identify opportunities for cross-selling of relevant products and
services.
- Ensure
day-to-day client relationship management and engagement with customers to
foster a good and lasting business partnership of the customer and the
Bank.
- Promote
excellent customer experience by driving and advocating customer
requirements through the various functions in the bank to deliver high
service standards that delight the bank’s customers.
- Ensure
full compliance with Infrastructure, Oil, Energy, Transport &
Manufacturing Banking standards while adhering of the Bank’s policies and
procedures.
- Partner
with Regional Management, Branch Management teams and Support Functions to
increase market share of the Infrastructure, Oil, Energy, Transport &
Manufacturing Banking segment with regard to customer numbers, products,
service consumption and revenues
- while
proactively reducing the non-performing loan book.
- Collaborate
with Branch Managers and ensure to drive account utilization and
sustainable deposits.
- Drive
transactional income from Infrastructure, Oil, Energy, Transport &
Manufacturing
- Banking
clients through effective customer service and cross selling the Bank’s
products and
- services.
- Establish
profitable banking relationships with Infrastructure, Oil, Energy,
Transport &
- Manufacturing
Banking clients by providing high quality banking and other financial
services
- where
the Bank operates
- Provide
feedback to Management on Infrastructure, Oil, Energy, Transport &
Manufacturing
- Banking
market analysis and segmentation with regards to products, credit risk
evaluation and customer feedback among others.
- In
liaison with other stakeholders, ensure quality portfolio management by
effective identification of risks and their mitigations.
- Conduct
preliminary credit reviews and make recommendation for new and existing
facilities in line with the Bank’s credit policy and Infrastructure, Oil,
Energy, Transport & Manufacturing Compliance guidelines.
- Regularly
monitor performing/non performing accounts within the assigned portfolio.
- Support
and coordinate post disbursement loan monitoring.
Skills & Experience:
- University
Degree in Business Administration, Economics, Finance, Banking or its
equivalent from a recognized institution.
- Master’s
degree in a relevant field from a recognized institution is an added
advantage.
- Relevant
certification in business development Finance or its equivalent is an
added advantage.
- 4-5
years’ banking experience in the Financial/banking sector, three (3) of
which should be in
- Relationship
Management in Infrastructure, Oil, Energy, Transport & Manufacturing.
- Entrepreneurial
and Commercial thinking
- Excellent
research, analytical, and problem-solving skills.
- Integrity
& courage to challenge actions within various business units and the
status quo.
- Strong
persuasion, management and communication skills
- Strong
organizational skills
- Excellent
stakeholder management skills
- Creative
approach, with the ability to anticipate challenges and develop innovative
solutions;
- Prior
experience of dealing with customers
- High
degree of interpersonal skills when dealing with a range of people and
situations.
- Good
computer skills
- Negotiation
and Influencing skills
How to Apply:
Send your CV and application letter showing how you meet the
role requirement stated above to:
Recruitment@nationalbank.co.ke by Friday,
30th January 2026. Indicate Name & Job
Reference No. NBK/CORP/02/2026 on email subject.
Please note that applications received after the deadline
will not be considered.
Only shortlisted candidates will be contacted for the next
stage/s of the process.
Relationship Manager, Schemes at National Bank of Kenya
Job Reference No: NBK/RET/08/2025
Position Scope:
This position is responsible for driving Schemes Solutions,
for corporate employees’ banking needs including payroll and other retail
products through; Generate new Corporate/Schemes sign-ups, Relationship
Management of existing Corporates effectively to facilitate portfolio growth,
Driving Activations and penetration of signed up schemes, assess the risk
profiles of customer segments and contribute to the Development of effective
control measures. Portfolio management of the existing loan portfolio to minimize
adverse migrations
Key Responsibilities:
Sales Management
- To
grow the portfolio through a focused market segment approach by creating
effective relationships that maximize revenues and Asset growth
- Establish
relationships with key Corporations to offer them scheme lending.
- Organise
scheme activations for sales
- To
support in the launch of products, sales strategy, and campaigns to key
segments for profitable and quality business
- Cross-sell
to existing Scheme Customers and grow products per customers
- Update
on companies and individuals which exhibit high risk policies and
practices hence control and manage risk
- To
proactively ensure that there is customer retention in respective schemes.
- Facilitate
change of scheme payroll accounts to NBK.
Portfolio Management
- Monitor
individual loan portfolio to ensure performance.
- Ensure
timely monthly remittance by scheme companies.
- Administer
cash backed schemes – Monthly reconciliations on utilization, lend within
deposit limit.
- Collection
of monthly loan By-products from scheme companies.
- Liaise
with Branches and SLAD to ensure that all loans and underpayments are
invoiced promptly and collection of arrears.
- Monthly
analysis of portfolio at risk & take necessary action on the accounts
to ensure minimal migrations.
- Call
backs on all new scheme loan applications.
- Liaise
with Clearing payments to ensure timely monthly payment of scheme
customers salaries
- Customer
service on queries relating to scheme customers.
- Obtain
monthly feedback of dropped and reduced checkoffs and take necessary
action.
- Maintain
and update proper scheme documentations – MOU, Authorized signatories,
scheme correspondences etc.
Marketing and Campaign Management
- Support
Branch and Direct Sales and other sales channels to achieve sales
objectives for Retail business.
- Work
with Product Manager in the development and execution of marketing
initiatives for the acquisition, retention and growth of target customer’s
base. Relationship Management.
- Be the
key link between the schemes and the bank in all their financial needs
- Generate
referrals from HR, Finance and Senior Executives to acquire, expand and
retain profitable relationships and grow market share.
- Support
collection team in ensuring that schemes loans NPL is within stipulated
percentage
- Work
closely with other Value Centres to generate sales leads and follow
through to grow CASA
- Work
closely with the other Corporate Relationship Managers and Business
Banking in building relationships with companies
- Generate
referrals and use Market Intelligence to achieve deeper relationships with
customers.
- Business
Planning & Financial Management
- Source
potential organizations and recommend their inclusion in the approved
company list or Workplace Banking Schemes.
- Advise
the Business on companies which exhibit high risk policies and practices
hence control and manage risk.
- Any
other duties as may be assigned by Management from time to time.
Education/Professional Qualifications, Skills &
Experience:
- Bachelor’s
degree in a business-related field from a recognized University
- Master’s
degree in a Business-related field from a recognized University is an
added advantage.
- 5
years’ experience in Banking
- At
least 3 years’ experience in Relationship management of a commercial bank
at a managerial level, 2 years of which must be in Retail Sales.
- Business
planning & financial management skills.
- Strong
background in product development and roll out, partner relations and
change management.
- Excellent
communication and presentation skills.
- Ability
to work collaboratively in cross-functional teams.
- Experience
with financial analysis and performance metrics
- Ability
to translate complex data into actionable business insights.
- Strong
written and verbal communication abilities
How to Apply:
Send your CV and application letter showing how you meet the
role requirement stated above to: Recruitment@nationalbank.co.ke by
Friday,17th October 2025
Indicate Name of Job on email subject
Please note that applications received after the deadline
will not be considered.
Only shortlisted candidates will be contacted for the
next stage/s of the process
Manager, Women Banking – Almasi Lady at National Bank of Kenya
Position Scope:
This position is responsible for driving the growth, outreach, and
sustainability of the Almasi women banking
program at National Bank -Amanah, by delivering Shariah-compliant financial and
non-financial solutions
tailored to women entrepreneurs and clients, deepening inclusion, and
strengthening the Bank’s position in
the women market segment.
Key Responsibilities:
- Execute
and manage the rollout of Almasi suite of products (asset financing,
unsecured hybrid SME
financing, mortgage finance, construction finance, trade financing, etc.) - Guide
product customization to ensure the needs of women entrepreneurs are met
while preserving
Shariah compliance. - Promote
non-financial services: advisory, capacity-building workshops, networking,
procurement
readiness programs, etc. - Identify,
segment, and onboard women business owners and women-involved enterprises
(≥ 50% women
shareholding or management) as per Almasi eligibility criteria. - Cultivate
relationships with women’s groups, associations, NGOs, development
partners to source leads.
- Represent
the bank in women entrepreneurship events, exhibitions (e.g. Almasi
marketplace).
- Support
procurement readiness of women-owned firms to access supply opportunities
with the bank (20%
procurement allocation). - Assess
financing proposals from women-owned / women-managed businesses: credit
analysis, collateral,
structuring. - Monitor
repayment performance, delinquency, recovery.
- Ensure
compliance with the bank’s credit policy, risk guidelines, and Shariah
principles.
- Deliver
high service standards, including dedicated Almasi teller counters.
- Serve
as a specialist contact for women clients, resolving their inquiries,
complaints, and ensuring seamless customer journeys.
- Track
customer satisfaction, retention metrics raining, Advocacy & Internal
Awareness.
- Train
branch staff, sales teams, and relationship officers on the Almasi
proposition, gender-sensitive sales and customer service.
- Promote
internal awareness to ensure women banking is integrated into mainstream
targets.
- Collaborate
with marketing / communications to design campaigns, content for the
Almasi website, knowledge hub, etc.
- Prepare
performance reports, dashboards, forecasts (new clients, portfolio growth,
NPAs, cross-sell, etc.)
- Monitor
gender-tagged MIS / data tracking of women clients.
- Use
market research to identify unmet needs or gaps and recommend product
enhancements.
- Ensure
adherence to Shariah advisory rulings, internal compliance, risk and legal
protocols.
- Support
audits and reviews of the Almasi program.
- Any
other duties as may be assigned by Management from time to time.
Education/Professional Qualifications, Skills &
Experience:
- Bachelor’s
degree in Finance, Banking, Islamic Finance, Business Administration or a
business-related field from a recognized University.
- Professional
Certification in Islamic Finance is an added advantage.
- A
minimum of 7 years’ experience in retail banking, SME banking, or women /
inclusive finance of which at least 3 years in Relationship Management.
- Experience
in credit evaluation, product marketing, business development
- Deep
understanding of Shariah-compliant financing instruments
- Familiarity
with gender-responsive banking or financial inclusion initiatives
- Strong
communication, relationship-building, negotiation and presentation skills
- Analytical
mindset; ability to translate insight into actionable strategies
- Integrity,
ethical orientation, and commitment to compliance.
- Customer-oriented
& empathy
- Target
/ sales driven
- Strategic
thinking & innovation
- Stakeholder
engagement
- Problem-solving
& decision-making
- Teamwork
& cross-functional collaboration
- Digital
literacy (banking systems, data analytics, CRM)
- Adaptability
& resilience
How to Apply:
Send your CV and application letter showing how you meet the
role requirement stated above to: Recruitment@nationalbank.co.ke by
Friday, 17th October 2025
Indicate Name of Job on email subject.
Please note that applications received after the deadline
will not be considered.
Only shortlisted candidates will be contacted for the
next stage/s of the process
Manager, Products at National Bank of Kenya
Position Scope:
The role holder shall be responsible for translating novel ideas into
opportunities for products and improving
existing products, through market research, development of product papers,
implementation of approved
products, coordinating user tests, working with relevant stakeholders to launch
products and services and
commercialization of the same. The role holder is also responsible for product
project management, product
maintenance throughout the lifecycle and monitoring product performance for
sustainability and meeting of
the customer needs.
Key Responsibilities:
- Responsible
for the development of policies and operating framework for product
development in the Bank based on best practice and within relevant
guidelines.
- Effective
and proactive Management of Products Life Cycle.
- Commercialization
of the products based on customer needs and ensure return on investment
- Build
a strategic product development plan for the Bank that reflects short- and
long-term requirements and an approach to manage product data in a
coordinated approach.
- Identification,
planning and management of research and product processes from
conceptualization of new ideas to the end of the lifecycle with the
support of people and technology.
- Responsible
for gathering market intelligence and identification of opportunities for
the customer and the Bank.
- Proactive
product extensions and enhancements that meet customer needs and the
required standards for the Bank.
- Management
and review of existing Bank products’ portfolio in order to ensure
quality, alignment, and relevance.
- Management
of the product development and research service charter, service level
agreements and documentation
- Provide
leadership for product related projects in the Bank by reviewing of
business cases, analysis of requirements, timelines and return on
investment.
- Responsible
for proactively providing research-based data and data analytics in the
Bank to support management decisions.
- Provide
professional guidance to the Bank on development and maintenance of
research and product development tools and processes that meet quality
standards and best practice.
- Responsible
for product awareness and training in the Bank and ensure support for
marketing and communication of Bank products.
- Liaison
with regulators and partners providing product development and research
guidelines to ensure compliance.
- Ensure
capacity building for the product development team and provide guidance
for covering gaps identified or enhancements required.
- Provide
leadership and effective guidance on product development processes and
respective risk management guidelines.
- Responsible
for ensuring compliance, risk and regulatory requirements are met in the
Bank within the scope of product development and related research.
- Responsible
for budget and resource management within the product development unit.
- Build
constructive and effective relationships within the team to support a
collaborative working environment.
- Support
all relevant stakeholders in the marketability and profitability of
products and service offerings at the Bank.
- Recommend
strategies and goals for the pricing and tariffs of products in the Bank
- Any
other duties as may be assigned by Management from time to time.
Education/Professional Qualifications, Skills &
Experience:
- Bachelor’s
degree in Business related field from a recognized University.
- Seven
(7) years’ experience in Financial Industry of which five (5) years should
have been in product management role.
- Certification
in Products development and Research
- Certification
in Project Management
- A
master’s degree will be an added advantage
- Hands-on
experience in managing the entire product life cycle
- In-depth
knowledge of management of products, research tools and frameworks;
ability to ideate, develop
- hypotheses,
prove or disprove hypotheses through structured analysis and recommend a
path
- Ability
to commercialize products and ensure return on investment
- Ability
to establish key partnerships and facilitate, influence, collaborate and
establish accountability
- through
all levels of the organization.
- Ability
to establish and manage structures, processes and standards
- Excellent
research, analytical and problem-solving skills
- Ability
to conceptualize and systematically work through projects in accordance
with a structured methodology
- Ability
to prioritize, meet deadlines and work under pressure
- Sound
knowledge of Banking statutory requirements
- Ability
to think creatively and develop innovative solutions
- Excellent
interpersonal, communication and presentation skills
- Implementation
of strategic goals for products and research; management of products in
line with the Bank strategy and understanding strengths, weaknesses,
opportunities, threats.
- Demonstrated
Leadership capacity and ability to operate at Senior Management Level
- Integrity
and courage to challenge the actions within various business divisions and
the status quo
- Superior
levels of judgment to assess the impact of strategic activities on
business performance
How to Apply:
Send your CV and application letter showing how you meet the
role requirement stated above to: Recruitment@nationalbank.co.ke by
Friday, 17th October 2025
Indicate Name of Job on email subject
Please note that applications received after the deadline
will not be considered.
Only shortlisted candidates will be contacted for the
next stage/s of the process
Open vacancies
Opportunities will always be advertised on this portal as
and when they arise. Please check this website regularly for available
opportunities.
Our fresh-thinking approach makes National Bank an inspiring
place to develop your career. National Bank invites you to apply for the
Vacancies listed and advertised on our Website. As our business is continually
evolving, so too are the opportunities open to you. Whatever your role, we’ll
make sure you have all the support and training you need along the way.
(Click on the Blue job titles to view
full descriptions)
- Bancassurance Regional Sales Manager
- Business Development Manager – Structured Trade Finance
- Senior Relationship Manager, Agriculture
- Manager, Money Transfer Services
How to Apply
Send your CV and application letter showing how you meet the
role requirement stated above to: Recruitment@nationalbank.co.ke by
Monday, 4 th August 2025
Indicate Name & Job Reference on email subject.
Please note that applications received after the deadline
will not be considered.
Only shortlisted candidates will be contacted for the next
stage/s of the process.