To support the successful delivery of the promise we have
made to all our clients and as captured in our tagline ‘Bank on Better’,
National Bank of Kenya will empower and enhance its staff complement by tapping
into the market to engage outstanding individuals who have the capacity and
commitment to deliver the promise of better products and services.
Our commitment
To deliver on our promise, we are committed to a
high-performance culture where staff are exposed to learning and development
opportunities for continuous development, and are rewarded for delivering on
their agreed objectives in a structured and open way.
In our effort to deliver better service and products to our
esteemed customers, National Bank is committed and focused on attracting,
developing, rewarding and retaining only the best. We challenge and enable our
employees to achieve their individual professional dreams, goals and
objectives, in the firm belief that their achievements will ultimately
translate into the overall attainment of the Bank’s objectives.
Relationship Manager, Schemes at National Bank of Kenya
Job Reference No: NBK/RET/08/2025
Position Scope:
This position is responsible for driving Schemes Solutions,
for corporate employees’ banking needs including payroll and other retail
products through; Generate new Corporate/Schemes sign-ups, Relationship
Management of existing Corporates effectively to facilitate portfolio growth,
Driving Activations and penetration of signed up schemes, assess the risk
profiles of customer segments and contribute to the Development of effective
control measures. Portfolio management of the existing loan portfolio to minimize
adverse migrations
Key Responsibilities:
Sales Management
- To
grow the portfolio through a focused market segment approach by creating
effective relationships that maximize revenues and Asset growth
- Establish
relationships with key Corporations to offer them scheme lending.
- Organise
scheme activations for sales
- To
support in the launch of products, sales strategy, and campaigns to key
segments for profitable and quality business
- Cross-sell
to existing Scheme Customers and grow products per customers
- Update
on companies and individuals which exhibit high risk policies and
practices hence control and manage risk
- To
proactively ensure that there is customer retention in respective schemes.
- Facilitate
change of scheme payroll accounts to NBK.
Portfolio Management
- Monitor
individual loan portfolio to ensure performance.
- Ensure
timely monthly remittance by scheme companies.
- Administer
cash backed schemes – Monthly reconciliations on utilization, lend within
deposit limit.
- Collection
of monthly loan By-products from scheme companies.
- Liaise
with Branches and SLAD to ensure that all loans and underpayments are
invoiced promptly and collection of arrears.
- Monthly
analysis of portfolio at risk & take necessary action on the accounts
to ensure minimal migrations.
- Call
backs on all new scheme loan applications.
- Liaise
with Clearing payments to ensure timely monthly payment of scheme
customers salaries
- Customer
service on queries relating to scheme customers.
- Obtain
monthly feedback of dropped and reduced checkoffs and take necessary
action.
- Maintain
and update proper scheme documentations – MOU, Authorized signatories,
scheme correspondences etc.
Marketing and Campaign Management
- Support
Branch and Direct Sales and other sales channels to achieve sales
objectives for Retail business.
- Work
with Product Manager in the development and execution of marketing
initiatives for the acquisition, retention and growth of target customer’s
base. Relationship Management.
- Be the
key link between the schemes and the bank in all their financial needs
- Generate
referrals from HR, Finance and Senior Executives to acquire, expand and
retain profitable relationships and grow market share.
- Support
collection team in ensuring that schemes loans NPL is within stipulated
percentage
- Work
closely with other Value Centres to generate sales leads and follow
through to grow CASA
- Work
closely with the other Corporate Relationship Managers and Business
Banking in building relationships with companies
- Generate
referrals and use Market Intelligence to achieve deeper relationships with
customers.
- Business
Planning & Financial Management
- Source
potential organizations and recommend their inclusion in the approved
company list or Workplace Banking Schemes.
- Advise
the Business on companies which exhibit high risk policies and practices
hence control and manage risk.
- Any
other duties as may be assigned by Management from time to time.
Education/Professional Qualifications, Skills &
Experience:
- Bachelor’s
degree in a business-related field from a recognized University
- Master’s
degree in a Business-related field from a recognized University is an
added advantage.
- 5
years’ experience in Banking
- At
least 3 years’ experience in Relationship management of a commercial bank
at a managerial level, 2 years of which must be in Retail Sales.
- Business
planning & financial management skills.
- Strong
background in product development and roll out, partner relations and
change management.
- Excellent
communication and presentation skills.
- Ability
to work collaboratively in cross-functional teams.
- Experience
with financial analysis and performance metrics
- Ability
to translate complex data into actionable business insights.
- Strong
written and verbal communication abilities
How to Apply:
Send your CV and application letter showing how you meet the
role requirement stated above to: Recruitment@nationalbank.co.ke by
Friday,17th October 2025
Indicate Name of Job on email subject
Please note that applications received after the deadline
will not be considered.
Only shortlisted candidates will be contacted for the
next stage/s of the process
Manager, Women Banking – Almasi Lady at National Bank of Kenya
Position Scope:
This position is responsible for driving the growth, outreach, and
sustainability of the Almasi women banking
program at National Bank -Amanah, by delivering Shariah-compliant financial and
non-financial solutions
tailored to women entrepreneurs and clients, deepening inclusion, and
strengthening the Bank’s position in
the women market segment.
Key Responsibilities:
- Execute
and manage the rollout of Almasi suite of products (asset financing,
unsecured hybrid SME
financing, mortgage finance, construction finance, trade financing, etc.) - Guide
product customization to ensure the needs of women entrepreneurs are met
while preserving
Shariah compliance. - Promote
non-financial services: advisory, capacity-building workshops, networking,
procurement
readiness programs, etc. - Identify,
segment, and onboard women business owners and women-involved enterprises
(≥ 50% women
shareholding or management) as per Almasi eligibility criteria. - Cultivate
relationships with women’s groups, associations, NGOs, development
partners to source leads.
- Represent
the bank in women entrepreneurship events, exhibitions (e.g. Almasi
marketplace).
- Support
procurement readiness of women-owned firms to access supply opportunities
with the bank (20%
procurement allocation). - Assess
financing proposals from women-owned / women-managed businesses: credit
analysis, collateral,
structuring. - Monitor
repayment performance, delinquency, recovery.
- Ensure
compliance with the bank’s credit policy, risk guidelines, and Shariah
principles.
- Deliver
high service standards, including dedicated Almasi teller counters.
- Serve
as a specialist contact for women clients, resolving their inquiries,
complaints, and ensuring seamless customer journeys.
- Track
customer satisfaction, retention metrics raining, Advocacy & Internal
Awareness.
- Train
branch staff, sales teams, and relationship officers on the Almasi
proposition, gender-sensitive sales and customer service.
- Promote
internal awareness to ensure women banking is integrated into mainstream
targets.
- Collaborate
with marketing / communications to design campaigns, content for the
Almasi website, knowledge hub, etc.
- Prepare
performance reports, dashboards, forecasts (new clients, portfolio growth,
NPAs, cross-sell, etc.)
- Monitor
gender-tagged MIS / data tracking of women clients.
- Use
market research to identify unmet needs or gaps and recommend product
enhancements.
- Ensure
adherence to Shariah advisory rulings, internal compliance, risk and legal
protocols.
- Support
audits and reviews of the Almasi program.
- Any
other duties as may be assigned by Management from time to time.
Education/Professional Qualifications, Skills &
Experience:
- Bachelor’s
degree in Finance, Banking, Islamic Finance, Business Administration or a
business-related field from a recognized University.
- Professional
Certification in Islamic Finance is an added advantage.
- A
minimum of 7 years’ experience in retail banking, SME banking, or women /
inclusive finance of which at least 3 years in Relationship Management.
- Experience
in credit evaluation, product marketing, business development
- Deep
understanding of Shariah-compliant financing instruments
- Familiarity
with gender-responsive banking or financial inclusion initiatives
- Strong
communication, relationship-building, negotiation and presentation skills
- Analytical
mindset; ability to translate insight into actionable strategies
- Integrity,
ethical orientation, and commitment to compliance.
- Customer-oriented
& empathy
- Target
/ sales driven
- Strategic
thinking & innovation
- Stakeholder
engagement
- Problem-solving
& decision-making
- Teamwork
& cross-functional collaboration
- Digital
literacy (banking systems, data analytics, CRM)
- Adaptability
& resilience
How to Apply:
Send your CV and application letter showing how you meet the
role requirement stated above to: Recruitment@nationalbank.co.ke by
Friday, 17th October 2025
Indicate Name of Job on email subject.
Please note that applications received after the deadline
will not be considered.
Only shortlisted candidates will be contacted for the
next stage/s of the process
Manager, Products at National Bank of Kenya
Position Scope:
The role holder shall be responsible for translating novel ideas into
opportunities for products and improving
existing products, through market research, development of product papers,
implementation of approved
products, coordinating user tests, working with relevant stakeholders to launch
products and services and
commercialization of the same. The role holder is also responsible for product
project management, product
maintenance throughout the lifecycle and monitoring product performance for
sustainability and meeting of
the customer needs.
Key Responsibilities:
- Responsible
for the development of policies and operating framework for product
development in the Bank based on best practice and within relevant
guidelines.
- Effective
and proactive Management of Products Life Cycle.
- Commercialization
of the products based on customer needs and ensure return on investment
- Build
a strategic product development plan for the Bank that reflects short- and
long-term requirements and an approach to manage product data in a
coordinated approach.
- Identification,
planning and management of research and product processes from
conceptualization of new ideas to the end of the lifecycle with the
support of people and technology.
- Responsible
for gathering market intelligence and identification of opportunities for
the customer and the Bank.
- Proactive
product extensions and enhancements that meet customer needs and the
required standards for the Bank.
- Management
and review of existing Bank products’ portfolio in order to ensure
quality, alignment, and relevance.
- Management
of the product development and research service charter, service level
agreements and documentation
- Provide
leadership for product related projects in the Bank by reviewing of
business cases, analysis of requirements, timelines and return on
investment.
- Responsible
for proactively providing research-based data and data analytics in the
Bank to support management decisions.
- Provide
professional guidance to the Bank on development and maintenance of
research and product development tools and processes that meet quality
standards and best practice.
- Responsible
for product awareness and training in the Bank and ensure support for
marketing and communication of Bank products.
- Liaison
with regulators and partners providing product development and research
guidelines to ensure compliance.
- Ensure
capacity building for the product development team and provide guidance
for covering gaps identified or enhancements required.
- Provide
leadership and effective guidance on product development processes and
respective risk management guidelines.
- Responsible
for ensuring compliance, risk and regulatory requirements are met in the
Bank within the scope of product development and related research.
- Responsible
for budget and resource management within the product development unit.
- Build
constructive and effective relationships within the team to support a
collaborative working environment.
- Support
all relevant stakeholders in the marketability and profitability of
products and service offerings at the Bank.
- Recommend
strategies and goals for the pricing and tariffs of products in the Bank
- Any
other duties as may be assigned by Management from time to time.
Education/Professional Qualifications, Skills &
Experience:
- Bachelor’s
degree in Business related field from a recognized University.
- Seven
(7) years’ experience in Financial Industry of which five (5) years should
have been in product management role.
- Certification
in Products development and Research
- Certification
in Project Management
- A
master’s degree will be an added advantage
- Hands-on
experience in managing the entire product life cycle
- In-depth
knowledge of management of products, research tools and frameworks;
ability to ideate, develop
- hypotheses,
prove or disprove hypotheses through structured analysis and recommend a
path
- Ability
to commercialize products and ensure return on investment
- Ability
to establish key partnerships and facilitate, influence, collaborate and
establish accountability
- through
all levels of the organization.
- Ability
to establish and manage structures, processes and standards
- Excellent
research, analytical and problem-solving skills
- Ability
to conceptualize and systematically work through projects in accordance
with a structured methodology
- Ability
to prioritize, meet deadlines and work under pressure
- Sound
knowledge of Banking statutory requirements
- Ability
to think creatively and develop innovative solutions
- Excellent
interpersonal, communication and presentation skills
- Implementation
of strategic goals for products and research; management of products in
line with the Bank strategy and understanding strengths, weaknesses,
opportunities, threats.
- Demonstrated
Leadership capacity and ability to operate at Senior Management Level
- Integrity
and courage to challenge the actions within various business divisions and
the status quo
- Superior
levels of judgment to assess the impact of strategic activities on
business performance
How to Apply:
Send your CV and application letter showing how you meet the
role requirement stated above to: Recruitment@nationalbank.co.ke by
Friday, 17th October 2025
Indicate Name of Job on email subject
Please note that applications received after the deadline
will not be considered.
Only shortlisted candidates will be contacted for the
next stage/s of the process
Open vacancies
Opportunities will always be advertised on this portal as
and when they arise. Please check this website regularly for available
opportunities.
Our fresh-thinking approach makes National Bank an inspiring
place to develop your career. National Bank invites you to apply for the
Vacancies listed and advertised on our Website. As our business is continually
evolving, so too are the opportunities open to you. Whatever your role, we’ll
make sure you have all the support and training you need along the way.
(Click on the Blue job titles to view
full descriptions)
- Bancassurance Regional Sales Manager
- Business Development Manager – Structured Trade Finance
- Senior Relationship Manager, Agriculture
- Manager, Money Transfer Services
How to Apply
Send your CV and application letter showing how you meet the
role requirement stated above to: Recruitment@nationalbank.co.ke by
Monday, 4 th August 2025
Indicate Name & Job Reference on email subject.
Please note that applications received after the deadline
will not be considered.
Only shortlisted candidates will be contacted for the next
stage/s of the process.