Internship | Job Vacancies at National Bank of Kenya

To support the successful delivery of the promise we have made to all our clients and as captured in our tagline ‘Bank on Better’, National Bank of Kenya will empower and enhance its staff complement by tapping into the market to engage outstanding individuals who have the capacity and commitment to deliver the promise of better products and services.

Our commitment

To deliver on our promise, we are committed to a high-performance culture where staff are exposed to learning and development opportunities for continuous development, and are rewarded for delivering on their agreed objectives in a structured and open way.

In our effort to deliver better service and products to our esteemed customers, National Bank is committed and focused on attracting, developing, rewarding and retaining only the best. We challenge and enable our employees to achieve their individual professional dreams, goals and objectives, in the firm belief that their achievements will ultimately translate into the overall attainment of the Bank’s objectives.

Team Leader, Customer Experience Delivery at National Bank of Kenya

Job Reference No: NBK/OPS/03/2026
Position Scope:

This position is responsible for leading the Experience Design Unit and CX improvement initiatives using human-centered, design thinking methodologies. Focus on holistic, omni-channel experience design from concept to production.

Key Responsibilities:

• Collaborate with stakeholders to ensure the customer experience process integrates with day-to-day tasks, decisions and implementations.
• Work with stakeholders to incorporate customer experience requirements into application, product, channels, touch point designs.
• Monitor adherence to the defined customer journeys.
• Responsible for the creation of the best user experience across various CX platforms, products and touchpoints in the bank.
• Collaborate with product owners to achieve product-market fit and provide customer insight during product development.
• Use data and knowledge of customer expectations to review CX and UX across the various service delivery channels.
• Co-design and implement the user experience across the various touchpoints.
• Benchmark the Bank’s CX, UI, UX performance against peers and key performance indicators (KPIs) targets to identify improvement opportunities.
• Design, map and oversee implementation of Customer Journeys.

Education/Professional Qualifications, Skills & Experience:

• Bachelor’s degree in a business-related field from a recognized University.
• Master’s degree will be an added advantage.
• Minimum of 4 year’s related experience in journey mapping, lifecycle management, 1 year experience in a Bank/Financial Institution, Tech environment.
• Strong customer relationship development and management skills.
• Proven quality and service quality management capability.
• Solid understanding of business processes and service delivery operations.
• Effective negotiation, problem-solving and conflict-resolution skills.
• Excellent verbal and written communication abilities.
• Creative, innovative and solution-oriented mindset.
• Strong presentation and stakeholder engagement skills.
• Ability to manage multiple tasks and priorities effectively.
• High standard of professional telephone etiquette.
• Superior product and service knowledge.
• Demonstrated leadership and supervisory experience.
• Teambuilding and conflict-management skills.
• Excellent organizational and coordination abilities.
• Sound general management and administrative skills.
• High level of initiative and accountability.
• Strong analytical and structured problem-solving skills.
• Effective self-management and organizational skills.
• Excellent interpersonal and relationship-building skills.
• Knowledge and application of Total Quality Management principles

How to Apply

Send your CV and application letter showing how you meet the role requirement stated above to: Recruitment@nationalbank.co.ke by Wednesday 22nd April 2026 • Indicate Name of Job on email subject.

Customer Experience Consultant – 13 Posts at National Bank of Kenya

• Position Title: Customer Experience Consultant
• Available position/s: 13
• Division: Operations
• Department: Customer Experience
• Location: Head Office
• Reporting to: Manager, Contact Centre
• Job Reference No: NBK/OPS/05/2026

Job Reference No: NBK/OPS/05/2026

Position Scope:

The role serves as a critical communication link between the Bank and customers through digital channels – telephone, SMS, emails, social media to address customer queries and complaints, and provide information in real time for improved service delivery, customer satisfaction, loyalty and retention.

Key Responsibilities:

• Handle incoming and outgoing interactions with customers professionally as per defined standards.
• Provide customers with product or service information.
• Handling customer complaints per defined procedures
• Record all customer interactions in eCRM or any other platform as may be required and track for resolution.
• Liaise with other departments or teams in resolving issues or providing specific information requested by the customer.
• Promptly escalate issues that require the attention of the Team Leader, Manager, or Head of Department
• Follow up on customer inquiries not immediately resolved.
• Promptly action customer requests to:
• disable/block instruments/channels reported lost/stolen/damaged/compromised.
•  Re-order instruments.
• Conduct closure calls to obtain customer occurrence for resolved complaints.
• Stay updated on product knowledge, and be informed of any changes in services, products, policies, and procedures to ensure correct guidance to customers.
• Upsell and cross-sell products and services.
• Identify and recommend potential products or services to management by collecting customer feedback and analyzing customer needs.
• Administer the switchboard by receiving incoming calls from customers and staff.
• Attend and participate in divisional/ departmental meetings on team updates, new products, systems, and new processes.
• Perform other duties as assigned.

Education/Professional Qualifications, Skills & Experience:

• Banking and/or Contact Center Experience preferred
• Knowledge and understanding of bank products.
• Proven analytical skills
• Excellent communication skills
• Excellent Problem-solving skills
• Excellent interpersonal Skills
• Team player
• Proficiency in use of information technology
• Independent, objective and Self-motivated and can work with minimal supervision

How to Apply

Send your CV and application letter showing how you meet the role requirement stated above to: Recruitment@nationalbank.co.ke by Wednesday 22nd April 2026 • Indicate Name of Job on email subject.

Team Leader, Inbound 1st Level at National Bank of Kenya

Job Reference No: NBK/OPS/04/2026
Position Scope:

This position is responsible for ensuring customer service needs are met by coordinating and adjusting inbound and outbound call traffic in a timely manner.

Key Responsibilities:

• Coaching and mentoring direct reports
• Carrying out performance appraisals at appropriate times.
• Oversee and assist in resolving escalated operational and customer service issues.
• Provide day-to-day supervision and guidance of direct reports
• Identify individual and group training needs which are promptly addressed through EMS sessions and classroom training.
• Ensure all subordinates comply with documented rules, regulations & operational processes.
• Regular review of Agents’ calls in order to make recommendations for improvement.
• Responsible for one on one and group motivational sessions.
• Identify individual and group training needs and ensure relevant training.
• Handling on-the-spot decisions/questions that come from Contact Center staff.
• Liaison and communication between the Contact Center and resolution units.
• Assist with difficult situations that require investigation.
• Forward staff suggestions for improvement to the Unit Head.
• Overseeing post classroom training of new hires, ensuring a full understanding of departmental and Bank procedures and Bank products and services.
• Monitor attendance of subordinates and ensure accuracy of hours worked.
• Responsible for overall management of entire shift (i.e. Nights and weekends).
• Ensure customer satisfaction by researching, resolving and documenting customer concerns.

Education/Professional Qualifications, Skills & Experience:

• Bachelor’s degree in a business-related field from a recognized University.
• Master’s degree will be an added advantage.
• Minimum of 4 years in a bank and/or corporate solutions and/or payment institution.
• Experience in cards and electronic business will be an added advantage.
• Demonstrates the ability to balance departmental operational needs with employee scheduling requests while engaging in diplomatic and constructive discussions with direct reports.
• Exercises independent judgment and takes responsibility when making necessary operational and peoplemanagement decisions.
• Effectively manages and addresses quality assurance scoring challenges through professional engagement with management.
• Consistently demonstrates sound judgment and strong problem-solving capabilities in day‑to‑day operations.
• Communicates effectively through excellent written, verbal, and interpersonal communication skills.
• Maintains a high level of organization to ensure smooth coordination of tasks and responsibilities.
• Applies excellent time management skills to prioritize workload and meet deadlines.
• Builds positive working relationships through strong interaction and engagement skills.
• Learns new skills quickly and applies them effectively in a dynamic work environment.
• Works effectively and respectfully with individuals from diverse backgrounds and cultures.
• Provides strong leadership to guide, motivate, and support team members.
• Coaches, influences, and develops team members to achieve individual and organizational goals.
• Demonstrates initiative by taking ownership of responsibilities and driving improvements.
• Promotes teamwork and manages conflict constructively to maintain a productive work environment.
• Ensures effective organization and coordination of team activities and resources.
• Applies general managerial and administrative skills to support operational efficiency.
• Maintains a strategic focus and orientation aligned with organizational objectives.
• Upholds integrity and discretion in handling sensitive information and decisions.
• Operates in a proactive manner, anticipating challenges and acting ahead of time.
• Demonstrates entrepreneurial thinking by identifying opportunities for improvement and innovation.
• Applies strong analytical and problem‑solving skills to evaluate situations and recommend solutions.
• Displays resilience and tenacity while maintaining high ethical standards under pressure.
• Engages effectively with others through strong interpersonal skills

How to Apply

Send your CV and application letter showing how you meet the role requirement stated above to: Recruitment@nationalbank.co.ke by Wednesday 22nd April 2026 • Indicate Name of Job on email subject.

Team Leader, Customer Experience Design at National Bank of Kenya

Position Scope:

This position is responsible for creating visualizations of customer processes. Audit customer journeys, identify areas of improvement, propose new journeys and collaborate with stakeholders on implementation.

Key Responsibilities:

• Play an active role in the creative process to develop the blueprints for compelling customer experience working with a wide multidisciplinary stakeholder team.
• Collaborate with stakeholders on total experience, creation and implementation across all touch points of our customers’ journeys.
• Work in both consultative and productive capacities directly with stakeholders to overcome challenges from a user-centric perspective.
• Be the voice of the customer based on insights.
• Design & develop compelling experiences for customers throughout their multi-channel journeys, both new and continuous improvement in collaboration with product owners.
• Document the customer experience through journey & service mapping, personas, wireframes & information architecture.
• Recommend new ideas and innovations to grow and improve our relationship with current customers, based on best practices.
• Use data and knowledge of customer expectations to review CX and UX across the various service delivery channels.
• Benchmark the Bank’s CX, UI, UX performance against peers and key performance indicators (KPIs) targets to identify improvement opportunities.

Education/Professional Qualifications, Skills & Experience:

• Bachelor’s degree in a business-related field from a recognized University.
• Master’s degree will be an added advantage.
• Minimum of 4 year’s related experience in journey mapping, lifecycle management, 1 year experience in a Bank/Financial Institution, Tech environment.
• Demonstrated advanced capability in end-to-end customer journey mapping and omni-channel experience design, with the ability to align customer journeys to business processes, risk controls, and regulatory requirements within a banking environment.
• Customer-obsessed and empathetic practitioner who applies human-centred design principles to solve complex service, process, and experience challenges across digital and physical banking channels.
• Strong analytical and creative capability, enabling the synthesis of customer insights, operational data, and market trends into actionable experience improvement initiatives.
• Proven passion for innovation and continuous improvement, with the ability to introduce new CX practices, tools, and service concepts that enhance customer value and operational efficiency.
• Effective team contributor and collaborator, able to work seamlessly within cross-functional teams.
• Strong stakeholder engagement and relationship-management skills, with the ability to influence outcomes across senior management, delivery teams, and external partners.
• Brings diversity of thought, perspective, and experience, contributing to mature CX governance and decision-making forums.
• Comfortable operating within an agile and iterative delivery model, supporting rapid testing, learning, and scaling of customer experience enhancements.
• Excellent communication and time-management skills, with the ability to articulate customer insights.
• Solid program and initiative management capability, ensuring CX initiatives are planned, governed, and delivered in alignment with strategic priorities.
• Strong ability to analyze customer, service, and operational data and translate insights into journey visualizations, service blueprints, and experience design artefacts.
• Proficient in Microsoft Office tools (Excel, Outlook, PowerPoint), with the ability to develop presentations, dashboards, and reports to support CX decision-making).
• Demonstrated leadership and supervisory capability, including guiding teams, setting clear expectations, and driving accountability for experience outcomes.
• Team-building and conflict-resolution skills, fostering collaboration and performance in multi-disciplinary banking environments.
• Highly developed organizational and coordination skills, enabling effective management of multiple CX workstreams and stakeholder engagements.
• Broad managerial and administrative capability to support governance, reporting, and day-to-day CX operations.
• Proactive self-starter who demonstrates initiative and ownership in identifying experience gaps and driving improvement actions.
• Strong problem-solving and analytical judgement, particularly in diagnosing root causes of customer friction and service failure.
• Excellent self-management and organizational discipline, ensuring consistent delivery in fast-paced, regulated environments.
• Working knowledge and application of Total Quality Management and service excellence principles, supporting continuous improvement, control, and customer satisfaction outcomes.

How to Apply

Send your CV and application letter showing how you meet the role requirement stated above to: Recruitment@nationalbank.co.ke by Wednesday 22nd April 2026 • Indicate Name of Job on email subject.

Manager, Credit Policy & Compliance at National Bank of Kenya

• Position Title: Manager, Credit Policy & Compliance
• Available position/s: 1
• Division: Credit
• Location: Head Office
• Reporting to: Head, Credit Administration

Job Reference No. NBK/CRED/04/2026

Position Scope:

The position is responsible for providing expert input, high calibre support and oversight to the successful development, review, and implementation of Credit policies, Environmental and Social Management System (ESMS) policy and procedures to ensure that the Bank maintains a sound loan portfolio with respect to compliance with regulatory requirements, Bank lending policies and procedures, risk appetite and best practices. The role is also responsible for overseeing the regular review of processes for all lending products and existing credits and provide via deep dive and thematic reviews, independent verification of the risk asset quality of the credit exposures within all segments of the lending portfolio to maintain satisfactory credit quality.

Key Responsibilities:

• Reviewing, developing, and implementing credit policies and strategies and ensure that the Bank maintains a sound loan portfolio with respect to compliance with state laws and regulations, Bank lending policies and procedures, risk appetite and best practices.
• Ensure adherence to risk management framework in identifying, controlling, monitoring and reporting of all risks. Work with respective unit heads to drive the development and execution of the Business
• Continuity Plans (BCP) and operational risk and implement effective control measures and monitoring plans for compliance and operational risk management.
• Provide via sampling and testing and oversight, both a point in time and forward view of individual portfolio trending and remediation’s to either preserve or enhance asset quality, risk management and risk appetite.
• Develop a working relationship with business unit team leaders to highlight the key credit issues facing the area or product under review and helping to provide executive solutions to improve asset quality, risk management and problem debt identification.
• Review and implement the Environmental and Social Management System (ESMS) policy and procedures by integrating them in the bank’s internal credit process and ensuring that Environmental and Social Due Diligence is undertaken for investment projects as per agreed performance standards and international best practices.
• Identify gaps and plan, design, co-ordinate the implementation of comprehensive credit training, operational risk, and compliance programs in consultation with HR Learning and development department and Risk Division.
• Co-ordinate the implementation of agreed action plans, tracking and timely closure of identified credit audit and operational risk issues.
• Keep abreast of financial industry laws and regulations, emerging global banking trends and best practices relating to credit and provide regulatory expertise.
• Provide support to subsidiaries in reviewing and implementation of their credit policies and processes.

Education/Professional Qualifications, Skills & Experience:

• Bachelor’s degree in finance, Accounting, Commerce or a business-related field from a recognized University.
• Professional qualifications in Credit Management.
• Professional certification in AKIB/CIB, CPA(K), ACCA is an added advantage.
• Master’s degree in a Business-related field from a recognized University is an added advantage.
• 5 years’ experience in Banking, 3 of which must have been in Credit function at management level.
• Excellent analytical skills
• Good interpersonal and communication skills
• Good understanding of credit processes, policies and procedures.
• Strong knowledge of business entity legal structures and risk rating.
• Good understanding of financial statements and ratios, credit reports, personal financial statements.
• Excellent Report writing and presentation skills.
• Knowledge of National Bank lending policy and CBK Prudential Guidelines.
• Ability to make operational and routine decisions in a timely and effective manner and to be accountable for decision making within departmental and role allocation –
• Ability to mentor and coach staff to goal definition and achievement.
• Performance Management and team building
• Maintains a professional approach based on ethics and NBK values.
• Maintains high level of integrity by ensuring ethical practices are adhered to and ensures NBK is not put at reputational risk.
• Able to withstand strategic and operational challenges and maintain momentum.
• Manages emotions in a mature and composed manner as expected.

How to Apply

Send your CV and application letter showing how you meet the role requirement stated above to:
Recruitment@nationalbank.co.ke by Thursday, 17th April 2026

• Indicate Name & Job Reference number on email subject.
• Please note that applications received after the deadline will not be considered.
• Only shortlisted candidates will be contacted for the next stage/s of the process.

Senior Relationship Manager, Islamic Banking (6 Posts) at National Bank of Kenya

Position Scope:

This position is responsible for implementing Commercial & Corporate Islamic Banking Business Development initiatives, influence business by determining innovative solutions, leverage best practice and assimilate with proven practices to ensure exceptional customer experience and efficiencies.

Key Responsibilities:

• Implement the Islamic Banking Business Development initiatives in line with the Bank strategy and business growth plan.
• Work closely with stakeholders in Regional Management, Branch Management teams and Credit
• Division to increase market share of the Islamic Banking segment in terms of customer numbers, products and service consumption and revenues while proactively reducing the non-performing loan book.
• Actively market and drive the uptake of the Islamic Banking services and products to new and existing clients. Identify opportunities for cross-selling of relevant products and services.
• Ensure day-to-day client relationship management and engagement with customers to foster a good and lasting business partnership of the customer and the Bank.
• Identify and capitalize on new market opportunities to expand presence, competitiveness and profitability by proactively selling the Islamic Banking products and services within the assigned region
• Promote excellent customer experience by driving and advocating customer requirements through the various functions in the bank to deliver high service standards that delight the bank’s customers.
• Ensure full compliance with Islamic Banking standards and guidelines while adhering of the Bank’s policies and procedures.
• Collaborate with Branch Managers and ensure to drive account utilization and sustainable deposits.
• Drive transactional income from Islamic Banking clients through effective customer service and cross selling the Bank’s products and services.
• In liaison with other stakeholders, ensure quality portfolio management by effective identification of risks and their mitigations.
• Conduct preliminary credit reviews and make recommendation for new and existing facilities in line with the Bank’s credit policy and Islamic Banking Compliance guidelines.
• Regularly monitor performing/non-performing accounts within the assigned portfolio.
• Any other duties as may be assigned by Management from time to time.

Education/Professional Qualifications, Skills & Experience:

• Bachelor’s degree in commerce, economics or a business-related field from a recognized University.
• Professional Certification in Sales & Marketing & Islamic Banking is an added advantage.
• A minimum of 6 years’ experience in Banking, of which at least 3 years in Relationship Management.
• In-depth knowledge of Islamic banking principles and Sharia’h law application.
• Strategic Focus/ Orientation.
• Integrity and Discretion.
• Relationship management skills.
• Passionate, dynamic and ability to adapt quickly.
• Strong commercial acumen and analytical skills.
• Team player and ability to deliver with cross functional teams.
• Negotiation and stakeholder engagement.
• Excellent interpersonal and communication skills.
• Ability to make operational and routine decisions in a timely and effective manner.
• Able to withstand operational challenges and maintain momentum.
• Manages emotions in a mature and composed manner as expected.

How to Apply

Send your CV and application letter showing how you meet the role requirement stated above to: Recruitment@nationalbank.co.ke by Thursday, 9th April 2026

• Indicate Name of Job on email subject.
• Please note that applications received after the deadline will not be considered.
• Only shortlisted candidates will be contacted for the next stage/s of the proceed

Retail Sales Manager – 2 Posts at National Bank of Kenya

Position Title: Retail Sales Manager

Organization: National Bank of Kenya

Available Positions: 2
Division: Retail Banking
Department: Islamic Banking
Location: Head Office
Reporting To: Senior Manager Sales
Job Reference No: NBK/RET/13/2026

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Position Scope:

This position is responsible for implementing strategies to drive sales performance of Retail Islamic Banking products through efficient allocation of resources and managing priorities to deliver the Bank’s profitability goals. This includes planning, directing, and managing sales activities across Retail Islamic Banking market segments, in addition to driving customer experience at Islamic Banking customer touch points.

Key Responsibilities:

• Implement sales strategies to deliver superior sales performance through efficient resource allocation and priority management to achieve ambitious economic profit goals.
• Set targets and drive the retail sales team to achieve and exceed targets through monitoring, reviews, and continuous performance communication.
• Drive cross-selling by tailoring liability and asset solutions to deepen client relationships at branch level through Business Bankers, DSR, and the IB Sales team.
• Collaborate with product partners to develop product bundles, pricing, and campaigns to improve cross-product holding ratio and portfolio growth, while providing feedback on product performance and supporting new product rollouts.
• Initiate and collaborate with channels, product, and functional teams to develop solutions that meet Islamic Banking segment needs and improve customer service delivery (turnaround times, SLAs, and process improvements).
• Work with the credit division to ensure credit criteria is robust and balanced for Islamic Banking growth.
• Liaise with Business Bankers, DSR, and IB Sales team to ensure portfolio quality of new and existing products, manage the loan book, and maintain non-performing loans at minimum levels.
• Promote excellent customer experience by advocating customer needs and ensuring high service standards.
• Ensure full compliance with Islamic Banking standards, guidelines, and the Bank’s policies and procedures.
• Collaborate with Branch Managers to drive account utilization and sustainable deposits.
• Drive transactional income through effective customer service and cross-selling.
• Ensure quality portfolio management through risk identification and mitigation.
• Ensure compliance with operational, credit, reputational, and people risk policies, including KYC requirements.
• Perform any other duties as assigned by management.

Education / Professional Qualifications, Skills & Experience:

• Bachelor’s degree in Commerce, Economics, or a business-related field from a recognized university.
• Professional certification in Sales & Marketing or Islamic Banking is an added advantage.
• Minimum of 4 years’ banking experience, with at least 2 years in Relationship Management.
• In-depth knowledge of Islamic banking principles and Shariah law application.
• Strong relationship management skills.
• Passionate, dynamic, and adaptable.
• Strong commercial acumen and analytical skills.
• Team player with ability to work across functions.
• Excellent negotiation and stakeholder engagement skills.
• Strong interpersonal and communication skills.
• Ability to make timely and effective operational decisions.
• Ability to handle operational challenges and maintain momentum.
• Emotional maturity and composure.

How to Apply:

Send your CV and application letter showing how you meet the role requirement stated above to: Recruitment@nationalbank.co.ke by Thursday, 9th April 2026

• Indicate Name of Job on email subject.
• Please note that applications received after the deadline will not be considered.
• Only shortlisted candidates will be contacted for the next stage/s of the process.

Relationship Manager, Islamic Banking – 5 Posts at National Bank of Kenya

Relationship Manager, Islamic Banking – 5 Posts

Position Scope:

This position is responsible for implementing Corporate Islamic Banking Business Development initiatives within the assigned region.

Key Responsibilities:

• Implement the Islamic Banking Business Development initiatives in line with the Bank strategy and business growth plan.
• Work closely with stakeholders in Regional Management, Branch Management teams and Credit
• Division to increase market share of the Islamic Banking segment in terms of customer numbers, products and service consumption and revenues while proactively reducing the non-performing loan book.
• Actively market and drive the uptake of the Islamic Banking services and products to new and existing clients. Identify opportunities for cross-selling of relevant products and services.
• Ensure day-to-day client relationship management and engagement with customers to foster a good and lasting business partnership of the customer and the Bank.
• Identify and capitalize on new market opportunities to expand presence, competitiveness and profitability by proactively selling the Islamic Banking products and services within the assigned region
• Promote excellent customer experience by driving and advocating customer requirements through the various functions in the bank to deliver high service standards that delight the bank’s customers.
• Ensure full compliance with Islamic Banking standards and guidelines while adhering of the Bank’s policies and procedures.
• Collaborate with Branch Managers and ensure to drive account utilization and sustainable deposits.
• Drive transactional income from Islamic Banking clients through effective customer service and cross selling the Bank’s products and services.
• In liaison with other stakeholders, ensure quality portfolio management by effective identification of risks and their mitigations.
• Conduct preliminary credit reviews and make recommendation for new and existing facilities in line with the Bank’s credit policy and Islamic Banking Compliance guidelines.
• Regularly monitor performing/non-performing accounts within the assigned portfolio.
• Any other duties as may be assigned by Management from time to time.

Education/Professional Qualifications, Skills & Experience:

• Bachelor’s degree in commerce, economics or a business-related field from a recognized University.
• Professional Certification in Sales & Marketing & Islamic Banking is an added advantage.
• A minimum of 4 years’ experience in Banking, of which at least 2 years in Relationship Management.
• In-depth knowledge of Islamic banking principles and Sharia’h law application.
• Relationship management skills.
• Passionate, dynamic and ability to adapt quickly.
• Strong commercial acumen and analytical skills.
• Team player and ability to deliver with cross functional teams.
• Negotiation and stakeholder engagement.
• Excellent interpersonal and communication skills.
• Ability to make operational and routine decisions in a timely and effective manner.
• Able to withstand operational challenges and maintain momentum.
• Manages emotions in a mature and composed manner as expected.

How to Apply

Send your CV and application letter showing how you meet the role requirement stated above to: Recruitment@nationalbank.co.ke by Thursday, 9th April 2026

• Indicate Name of Job on email subject.
• Please note that applications received after the deadline will not be considered.
• Only shortlisted candidates will be contacted for the next stage/s of the process.

Manager MSME, Islamic Banking at National Bank of Kenya

Position Scope:

This position is responsible for implementing strategies to ensure achievement of business growth objective for the Bank by acquisition of Islamic Banking products within the assigned Amanah Retail and MSME Portfolio that support customer growth, retention and business profitability.

Key Responsibilities:

• Implement sales strategies to deliver Superior Sales performance through efficient allocation of resources and managing priorities to deliver against ambitious economic profit performance goals set.
• Set targets and drive the Business Bankers towards achieving and exceeding the targets set, through monitoring, review and continuous communication of performance levels.
• Drive cross selling and by tailoring liability and asset solutions to deepen client relationships at Branch Level through Business Bankers.
• Collaborate with Product partners to develop product bundles, pricing & campaigns to improve cross product holding ratio and portfolio growth in addition to providing feedback of product performance and support the roll out of new products.
• Initiate and collaborate with channels, product, and functional teams to identify and develop product solutions to meet the needs of the Islamic Banking segment and improve customer service delivery through turnaround times, service level agreements and process improvements
• In liaison with credit division to ensure that credit criteria is robust and balanced for growth of Islamic Banking.
• Liaise with Business Bankers, to ensure portfolio quality of new/ existing Islamic Banking retail and MSME products and services and manage the loan book and maintain the non-performing portfolio to bare minimum as per industry best practice.
• Promote excellent customer experience by driving and advocating customer requirements through the various functions in the bank to deliver high service standards that delight the bank’s customers.
• Ensure full compliance with Islamic Banking standards and guidelines while adhering of the Bank’s policies and procedures.
• Collaborate with Branch Managers and ensure to drive account utilization and sustainable MSME deposits.
• Drive transactional income from Islamic Banking clients through effective customer service and cross selling the Bank’s products and services.
• In liaison with other stakeholders, ensure quality portfolio management by effective identification of risks and their mitigations.
• Ensure customer value proposition is implemented in compliance with external & internal regulations & policies i.e. Operational, Credit, Reputational & People Risk and ensure compliance with KYC requirements in the course of business.
• Any other duties as may be assigned by Management from time to time.

Education/Professional Qualifications, Skills & Experience:

• Bachelor’s degree in commerce, economics or a business-related field from a recognized University.
• Professional Certification in Sales & Marketing & Islamic Banking is an added advantage.
• A minimum of 4 years’ experience in Banking, of which at least 2 years in Relationship Management.
• In-depth knowledge of Islamic banking principles and Sharia’h law application.
• Relationship management skills.
• Passionate, dynamic and ability to adapt quickly.
• Strong commercial acumen and analytical skills.
• Team player and ability to deliver with cross functional teams.
• Negotiation and stakeholder engagement.
• Excellent interpersonal and communication skills.
• Ability to make operational and routine decisions in a timely and effective manner.
• Able to withstand operational challenges and maintain momentum.
• Manages emotions in a mature and composed manner as expected.

How to Apply

Send your CV and application letter showing how you meet the role requirement stated above to: Recruitment@nationalbank.co.ke by Thursday, 9th April 2026

• Indicate Name of Job on email subject.
• Please note that applications received after the deadline will not be considered.
• Only shortlisted candidates will be contacted for the next stage/s of the process.

Manager, Women Banking – Almasi Lady at National Bank of Kenya

Position Scope:

This position is responsible for driving the growth, outreach, and sustainability of the Almasi women banking program at National Bank -Amanah, by delivering Shariah-compliant financial and non-financial solutions tailored to women entrepreneurs and clients, deepening inclusion, and strengthening the Bank’s position in the women market segment.

Key Responsibilities:

• Execute and manage the rollout of Almasi suite of products (asset financing, unsecured hybrid SME financing, mortgage finance, construction finance, trade financing, etc.)
• Guide product customization to ensure the needs of women entrepreneurs are met while preserving Shariah compliance.
• Promote non-financial services: advisory, capacity-building workshops, networking, procurement readiness programs, etc.
• Identify, segment, and onboard women business owners and women-involved enterprises (≥ 50% women shareholding or management) as per Almasi eligibility criteria.
• Cultivate relationships with women’s groups, associations, NGOs, development partners to source leads.
• Represent the bank in women entrepreneurship events, exhibitions (e.g. Almasi marketplace).
• Support procurement readiness of women-owned firms to access supply opportunities with the bank (20% procurement allocation).
• Assess financing proposals from women-owned / women-managed businesses: credit analysis, collateral, structuring.
• Monitor repayment performance, delinquency, recovery.
• Ensure compliance with the bank’s credit policy, risk guidelines, and Shariah principles.
• Deliver high service standards, including dedicated Almasi teller counters.
• Serve as a specialist contact for women clients, resolving their inquiries, complaints, and ensuring seamless customer journeys.
• Track customer satisfaction, retention metrics raining, Advocacy & Internal Awareness.
• Train branch staff, sales teams, and relationship officers on the Almasi proposition, gender-sensitive sales and customer service.
• Promote internal awareness to ensure women banking is integrated into mainstream targets.
• Collaborate with marketing / communications to design campaigns, content for the Almasi website, knowledge hub, etc.
• Prepare performance reports, dashboards, forecasts (new clients, portfolio growth, NPAs, cross-sell, etc.)
• Monitor gender-tagged MIS / data tracking of women clients.
• Use market research to identify unmet needs or gaps and recommend product enhancements.
• Ensure adherence to Shariah advisory rulings, internal compliance, risk and legal protocols.
• Support audits and reviews of the Almasi program.
• Any other duties as may be assigned by Management from time to time.

Education/Professional Qualifications, Skills & Experience:

• Bachelor’s degree in Finance, Banking, Islamic Finance, Business Administration or a business-related field from a recognized University.
• Professional Certification in Islamic Finance is an added advantage.
• A minimum of 7 years’ experience in retail banking, SME banking, or women / inclusive finance of which at least 3 years in Relationship Management.
• Experience in credit evaluation, product marketing, business development
• Deep understanding of Shariah-compliant financing instruments
• Familiarity with gender-responsive banking or financial inclusion initiatives
• Strong communication, relationship-building, negotiation and presentation skills
• Analytical mindset; ability to translate insight into actionable strategies
• Integrity, ethical orientation, and commitment to compliance.
• Customer-oriented & empathy
• Target / sales driven
• Strategic thinking & innovation
• Stakeholder engagement
• Problem-solving & decision-making
• Teamwork & cross-functional collaboration
• Digital literacy (banking systems, data analytics, CRM)
• Adaptability & resilience

How to Apply

Send your CV and application letter showing how you meet the role requirement stated above to: Recruitment@nationalbank.co.ke by Thursday, 9th April 2026

• Indicate Name of Job on email subject.
• Please note that applications received after the deadline will not be considered.
• Only shortlisted candidates will be contacted for the next stage/s of the process.

Credit Analyst, Islamic Banking at National Bank of Kenya

Position Scope:

This position is responsible for driving sales within sector/unit within Islamic Banking through quality credit origination, analysis, customer management and portfolio monitoring in collaboration with Departmental Heads and Relationship Managers. Through interactions with customers, and as a key member of the team, provide feedback on customer needs and industry trends to always align corporate strategy in line with changing dynamics.

Key Responsibilities:

• Preparing quality credit applications.
• Financial analysis of corporate customers using credit skills, ratio analysis; judgment of management and business strategy.
• Verifying that securities provided are up to standard and forwarded for approval in line with the credit policy
• Evaluation and understanding of risk associated with individual transactions, products and borrowers.
• Meeting Amanah clients when required to achieve clear understanding of their business with key focus on risk analysis.
• Assist Relationship Manager to monitor credit quality by highlighting early warning signs of credit deterioration.
• Ensure compliance with Bank’s policies and to ensure that Bank’s policy breaches are properly authorized at the correct senior approving level.
• Facilitate and accelerate business relationship through exceptional customer service to Amanah customers. Includes active engagement with customers from onboarding to managing Customer Retention.
• Back-up to RM and assist in query resolution within anticipated turnaround time with further escalation to RM where need arises.
• Handle customer service requirements like query resolution.
• Effectively convert service recovery to sales opportunities and sustain client loyalty.
• Together with the RM, offer a consistent yet differentiated customer experience by offering holistic needs analysis and consultation to key clients in portfolio management taking ownership of all categories of customer service matters.
• Gather competitive intelligence to determine what competitors are offering clients, product positioning and service offerings.
• Continuously track market trends and ensure up to date knowledge of market offerings to be able to provide advice on potential business threats/opportunities.
• Proactively manage risk and exposure for assigned portfolio continuously.
• Following up on due and pending facility repayments as stipulated in the credit approval and identified customer intelligence.
• Meeting clients’ requirements on need basis while ensuring compliance with all regulations and controls as set by the Bank and external regulatory authorities.
• Awareness of all the policies and procedures issued by the Bank and ensuring strict adherence.
• Ensure KYC and AML compliance for all borrowing customers both new to bank and existing customers.
• Ensure zero operational loss and effective complaint management.
• Ensure strict compliance and responsible for achieving and maintaining satisfactory audit rating.
• Identification of early warning signals for none performing accounts, tracking of early alert accounts and escalation to collections team where need arises.
• Any other duties as may be assigned by Management from time to time.

Education/Professional Qualifications, Skills & Experience:

• Bachelors’ Degree from a recognized University.
• Master’s degree in a Business-related field from a recognized University is an added advantage
• 5-6 years of Commercial Banking experience, of which at least 3 years of credit analysis. Have appreciation and operating knowledge of the banking industry, market, trends as well as challenges.
• Demonstrable cross-cultural, people and relationship management skills, networking and negotiation skills, team motivation and leadership competence.
• Strong analytical skills.
• Strong knowledge of local Islamic banking market and vision about future direction and market sensitivities.
• Excellent interpersonal, communication and presentation skills
• Some knowledge of the Bank’s lending principles, policies and procedures
• Ability to prioritize, meet deadlines and work under pressure.
• Innovative and creative – ability to think creatively and develop innovative solutions.
• Ability to make operational and routine decisions in a timely and effective manner.
• Able to withstand operational challenges and maintain momentum.
• Manages emotions in a mature and composed manner as expected.

How to Apply

Send your CV and application letter showing how you meet the role requirement stated above to: Recruitment@nationalbank.co.ke by Thursday, 9th April 2026. Indicate Name of Job on email subject.

Bancassurance Officer (Multiple Posts) at National Bank of Kenya

Job Ref No. NBIL/03/2026

Position Title: Bancassurance Officer
Available Position(s): Various Branches
Division: NBK Bancassurance Intermediary Ltd
Location: Western, Rift, Coast, Nairobi, Central & Harambee Avenue Region
Reporting to: Regional Sales Managers
Grade: MG9

Position Scope

Responsible for driving insurance sales, revenue growth, and portfolio quality within the Retail Banking segment. The role focuses on leveraging the bank’s retail customer base, branch network, and frontline staff to distribute insurance products, deepen client relationships, and deliver exceptional customer experience while ensuring compliance with regulatory requirements.

Key Responsibilities

• Collaborate with all Regional and Bank stakeholders including Regional & Branch leadership, business leaders, operations, marketing, and compliance to support business growth and operational alignment.

Skills & Experience

• Bachelor’s degree in Insurance, Business, Actuarial Science, or related field.
• Professional certification in Insurance; COP or ECOP is mandatory.
• At least 3 years of continuous experience in Bancassurance sales within a retail banking environment.
• Experience working with cross-functional teams such as operations, credit, marketing, and branch leadership.

How to Apply

Complete the attached application form:

Application Form

Submit your CV along with an application letter to: Bancarecruitment@nationalbank.co.ke by Monday, 9th March 2026.

Please note that applications received after the deadline will not be considered.

Only shortlisted candidates will be contacted for the next stage(s) of the process.

Bancassurance Sales Representative (Multiple Posts) at National Bank of Kenya

• Job Ref No. NBIL/01/2026
• Position Title: Bancassurance Sales Representative
• Available position/s: Various
• Division: NBK Bancassurance Intermediary Ltd
• Location: Branches
• Reporting to: Regional Sales Manager
• Grade: BSR

Position Scope:

To sell insurance products and any other products allocated from the Retail business from time to time by providing quick, seamless, timely, quality, efficient and responsive service to customers at the branch level.

Key Responsibilities:

• Drive sales of life, general, medical, and micro‑insurance products in allocated branches to achieve individual and branch targets.
• Identify insurance opportunities by collaborating with branch staff and integrating insurance into daily banking conversations.
• Provide market intelligence, customer insights, and competitor updates to support sales strategies and revenue growth.
• Support marketing campaigns, branch activations, and customer outreach activities to generate leads and close business.
• Deliver product knowledge and basic technical training to branch staff through huddles and on‑the‑job coaching.
• Participate in sales meetings and contribute ideas that enhance sales productivity and customer engagement.
• Serve as the first point of contact for claims by assisting with initial documentation and escalating cases appropriately.
• Ensure timely submission, processing, and follow‑up of all insurance business to deliver smooth customer experiences.
• Collect and submit accurate documentation for policy issuance, endorsements, and renewals in line with regulatory and internal standards.
• Build strong customer relationships through effective communication, timely responses, and consistent follow‑up to support satisfaction and retention.

Skills & Experience:

• Bachelor’s degree in insurance, Business, Actuarial Science or related field.
• Professional certification in insurance, COP or ECOP is mandatory
• At least 1 year of experience in Insurance, Bancassurance, or within a financial institution.
• Experience in selling insurance products or financial solutions is an added advantage.

How to Apply

Complete the attached application form:

Application Form

Submit your CV along with an application letter to: Bancarecruitment@nationalbank.co.ke by Monday, 9th March 2026.

Please note that applications received after the deadline will not be considered.

Only shortlisted candidates will be contacted for the next stage(s) of the process.

Cybersecurity Manager at National Bank of Kenya

Position Scope:

Responsible for implementation, upgrade or monitoring of the cybersecurity plans, perimeter and systems infrastructure and systems in line with IT security policies and procedures and in a manner that provides effective assurance, protection and security of Bank systems, business and customer  data/information whilst assuring continuity of business.

Key Responsibilities:

• Implement plans and actions that ensure the Bank’s adherence the CBK regulatory requirements of Cybersecurity oversight in the Bank
• Develop and implement cybersecurity plans, systems and procedures to secure the Bank’s ICT Infrastructure and systems
• Implement and monitor IT cybersecurity standards that pertain to ICT devices and systems to ensure infrastructure and system protection, health and uptime.
• Implement and monitor IT cybersecurity standards that pertain to business systems and user management: changes, access and authentication and systems action logging
• Take action to ensure, correct or report cybersecurity attacks, destructive/unauthorized access and continuous protection.
• Perform risk assessments and execute tests to sustain and maintain cybersecurity standards for the ICT infrastructure and systems and take correction measures thereof.
• Ensure compliance to the Bank policies, procedures, regulatory standards and guidelines
• Any other duties that may be assigned by the supervisor

Skills & Experience:

• Bachelor’s Degree in IT/Business related field from a recognized university
• Certified Ethical Hacker certification (CEH) is an added advantage
• Cybersecurity Security Standards/Management Certification that relate to current technologies.
• Professional banking courses are an advantage
• Project management certification
• Five (5) years in an IT environment in a financial or telco industry with at least three (3) years in Cybersecurity Management
• Leadership and management-ability to lead, mentor and coach staff to goal definition and achievement
• Excellent communication skills; articulate in communicating to both internal and external stakeholders at level levels.
• Professionalism –maintains a professional approach based on ethics and NBK values
• Integrity, honesty and ethics- ensures ethical practices and integrity and ensures NBK is not put at reputational risk
• Building consensus and influencing-ability to influence various players across all NBK departments
• Customer orientation-is customer focused striking a solid balance between external and internal customer orientation
• Resilience –is able to withstand operational challenges and maintain momentum
• Multi-tasking; able to manage several concurrent assignments and prioritise demands.
• Flexibility and adaptability; ability to keep pace with latest technology and trends in addition to new security requirements.
• Proactive and positive attitude, highly motivated and self-directed; ability to work in a team environment or independently
• Knowledge of IT Governance Standards
• Experience in core banking systems
• Systems Administration experience
• Knowledge on file processing and file formats
• Experience in ICT security standards and data management
• Experience in cybersecurity regulatory and industry standards

How to Apply

Send your CV and application letter showing how you meet the role requirement stated above to: Recruitment@nationalbank.co.ke by Tuesday, 17th February 2026. Indicate Name & Job Reference No. Re-advertisement NBK/ICT/01/2026 on email subject.

Please note that applications received after the deadline will not be considered.

Only shortlisted candidates will be contacted for the next stage/s of the process.

Operational Risk Manager at National Bank of Kenya

Position Scope:

The role holder will be responsible in assisting to oversee the bank’s operational risk management function, ensuring that risks arising from people, processes, systems, and external events are proactively identified, assessed, controlled, monitored, reported and mitigated in alignment with regulatory requirements, internal policies, and industry best practices and the bank’s risk appetite. In addition, the role focuses on ensuring the bank has a robust framework for strengthening internal controls and robust operational resilience while promoting a strong and intelligent risk culture

Key Responsibilities:

• Leading and overseeing the Operational Risk Management Framework —
• Developing, implementing, maintaining, reviewing, and updating policies, procedures, standards, and the overall ORM framework to ensure it remains effective and compliant with internal standards and external regulations.
• Providing second-line oversight — Independently challenging and monitoring the first line (business units) to ensure they proactively identify, assess, manage, mitigate, and monitor operational risks.
• Risk identification and assessment — Driving processes to identify emerging and material operational risks across the organization (e.g., through risk assessments, scenario analysis, risk and control self-assessments (RCSA), and key risk indicators).
• Monitoring and reporting — Establishing monitoring mechanisms for the risk and control environment; producing regular risk reports, dashboards, and escalations to  senior management and executive committees on operational risk exposure, trends, and issues.
• Incident and loss management — Overseeing the investigation, analysis, and reporting of operational risk incidents/events/losses; ensuring root causes are identified and corrective/preventive actions are implemented and tracked.
• Governance and advisory role — Advising senior leadership on operational risk matters; supporting risk committees; influencing action plans to improve controls and reduce risk exposure.
• Regulatory compliance and interaction — Ensuring alignment with regulatory expectation; preparing for and responding to regulatory reviews or audits related to operational risk.
• Third-party, conduct, resiliency, and specialized risk oversight — managing or contributing to related areas like third-party risk, business continuity/resiliency, fraud, technology/cyber risks, process management, and conduct risks.
• Team leadership and culture — Building, leading, and developing a team of operational risk professionals; fostering risk awareness and a strong risk culture through training, communication, and collaboration across business lines and functions.
• Stakeholder engagement — Collaborating with other risk functions (e.g., credit, market, compliance), internal audit (third line), business units, and external stakeholders to ensure a holistic approach to enterprise risk management. Innovation: Keep abreast with emerging risks and new technologies that impact the bank and proactively offer solutions to mitigate

Skills & Experience:

• A Bachelor’s Degree in business or related field from a recognized University.
• Masters’ degree would be added advantage.
• Professional certifications such as ORM, IRM, FRM, PRM, or CRM are an added advantage.
• Eight (8) years’ working experience in a commercial bank or financial institution risk related environment, 5 of which should be in Operational risk management.
• Experience in engaging C-level management and senior executives in facilitating decision making and reporting.
• Strong understanding of risk management standards and frameworks and their applications.
• Experience with projects risk assessments with demonstrated ability to conduct project risk assessments.
• Excellent written and verbal communication, presentations skills and team player.
• Discretion in handling confidential information
• Collaboration: forms business partnerships that help drive the Bank’s Assurance agenda.
• Good knowledge of Banking laws and regulations
• Analytical thinking capability.
• Report writing and communication skills.
• Stakeholder Management

Job Description

How to Apply

Send your CV and application letter showing how you meet the role requirement stated above to: Recruitment@nationalbank.co.ke by Tuesday, 10th February 2026. Indicate Name & Job Reference No. NBK/Risk/02/2026 on email subject.

Please note that applications received after the deadline will not be considered.

Only shortlisted candidates will be contacted for the next stage/s of the process.

Manager, Transaction Cards & ATMs at National Bank of Kenya

Job Reference No: NBK/RET/04/2026

Position Scope:

This position is responsible for planning, developing and implementing appropriate product and technology solutions for Card Issuing business across personal and business banking value chains and for overall strategy of bank’s ATM network.

Key Responsibilities:

• Develop new products and drive prepaid and debit card acquisition and marketing plans in line with the card business strategy.
• Optimally drive onboarding of new Debit and Prepaid customers
• Define and plan Debit and Prepaid card product enhancements to promote issuance and usage.
• Engage key retailers and strategic partners to drive Debit and Prepaid sales and card utilization through their outlets.
• Relationship management of high-net-worth card customers, institutions and third parties involved offering the card product to the customer.
• Implement internal and external product awareness of transaction cards products.
• Develop and agree on key KPIs for each card product, measure result against KPI and develop action plans to address shortfalls.
• Responsible for customer service and complaints management.
• Develop and implement strategies to enhance profitability through effective risk management practices.
• Collaborate with cross-functional teams to ensure seamless integration of new products and services into the existing portfolio.
• Monitor regulatory compliance and adjust policies as necessary to maintain adherence to industry standards.
• Responsible for overall strategy of the functionality of bank’s ATM network.
• Administration of the Bank’s Automated Teller Machine (ATM) products, services and related systems by working closely with internal and external stakeholders.
• Provide regular reports on portfolio performance, including key metrics such as usage activity and revenue.

Education/Professional Qualifications, Skills & Experience:

• Bachelor’s degree in a Business-related field from a recognized University.
• Master’s degree in a Business-related field from a recognized University is an added advantage.
• Five (5) years banking experience of which 2 years must have been in handling Card and product development functions of a commercial bank at a managerial level.
• Strong background in product development and roll out, partner relations and change management.
• Strong background in product development and roll out, partner relations and change management.
• Comprehension of the Card’s Regulations from a local and international standpoint.
• Good understanding of Banking laws and regulations.
• Budgeting and Planning skills.
• Project Management skills.
• Knowledge and ability to ensure good governance practices in assigned Department.
• Highly analytical and ability to challenge status quo based on quantitative facts and impacts.
• Stakeholder Management.
• Ability to develop reports.
• Excellent communication skills.
• Ability to lead teams, mentor and coach staff to goal definition and achievement.
• Performance Management and team building.
• Ability to make strategic decisions in a timely and effective manner.
• Maintains a professional approach based on ethics and NBK values.
• Ensures ethical practices and integrity and ensures NBK is not put at reputational risk.
• Customer focused striking a solid balance between external and internal customer orientation

Job Description

How to Apply

Send your CV and application letter showing how you meet the role requirement stated above to: Recruitment@nationalbank.co.ke by Tuesday, 10th February 2026

• Indicate Name of Job on email subject.
• Please note that applications received after the deadline will not be considered.
• Only shortlisted candidates will be contacted for the next stage/s of the process.

Relationship Manager, Agent Banking at National Bank of Kenya

Job Reference No: NBK/RET/05/2026

Position Scope:

This position is responsible for driving growth, profitability, and compliance of the bank’s agent banking channel by acquiring, activating, and optimizing high-quality agents; deepening usage across retail customer segments; and safeguarding service standards, liquidity, and risk controls.

Key Responsibilities:

• Identify, recruit and onboard new agent banking partners.
• Engage strategic partners to drive Agent Banking uptake through individuals, Micro and SME businesses.
• Relationship management of Retail Banking Agents.
• Manage Agent Banking sales presentations and trainings within and without the bank.
• Monitor and improve agent performance, ensuring compliance with KYC/AML regulations.
• Develop and agree on key KPIs for each Agent, measure result against KPI and develop action plans to address shortfalls.
• Manage and anticipate Agent requirement with a focus towards managing the existing base
• Consistent and frequent communication with Agents providing complete, concise portfolio valuations and guidance.
• Provide on-going portfolio supervision, with continuous focus towards enabling Agents adapt to changes in financial environment.
• Resolve Agent and customer queries
• Serve as the primary contact for agents, addressing queries and escalations promptly.

Education/Professional Qualifications, Skills & Experience:

• Bachelor’s degree in a Business-related field from a recognized University.
• Master’s degree in a Business-related field from a recognized University is an added advantage.
• AML/CFT certification is an added advantage
• Five (5) years banking experience of which 3 years must have been in relationship management or 
• business development role of a commercial bank at a managerial level.
• Strong relationship management and negotiation skills
• Business development and sales acumen
• Knowledge of remittance ecosystems
• Strong understanding of AML/CFT and compliance frameworks
• Analytical and reporting skills
• Excellent communication and stakeholder skills
• Customer-centric mindset
• Result oriented and commercially driven.
• Good understanding of Banking laws and regulations

Job Description

How to Apply

Send your CV and application letter showing how you meet the role requirement stated above to: Recruitment@nationalbank.co.ke by Tuesday, 10th February 2026

• Indicate Name of Job on email subject.
• Please note that applications received after the deadline will not be considered.
• Only shortlisted candidates will be contacted for the next stage/s of the process.

Relationship Manager, Money Transfer Services at National Bank of Kenya

Job Reference No: NBK/RET/05/2026

Position Scope:

This position is responsible for driving profitable revenue and volume growth for Money transfer services with a focus on new acquisition, deepening of existing relationship and cross sell thereby improving market and customer share of wallet with the bank.

Key Responsibilities:

• Co-create acquisition campaigns (diaspora communities, embassies, student bodies, worker programs) with Marketing department and partners
• Develop in-country payout network synergies (agents/branches/ATMs/wallets) to enhance last-mile delivery and convenience.
• Lead the growth and operational excellence of the bank’s inbound and outbound remittance business, focusing on priority corridors and strategic partners
• Manage and grow money transfer partnerships (local & international)
• Drive transaction volumes, revenues and market share remittances services
• Develop and manage relationships with remittance partners, agents and correspondents
• Promote cross-selling of bank products through remittance channels
• Ensure compliance with AML/CFT, KYC and regulatory requirements.
• Monitor fraud risks and suspicious transactions trends
• Track performance KPIs and prepare management reports

Education/Professional Qualifications, Skills & Experience:

• Bachelor’s degree in a Business-related field from a recognized University.
• Master’s degree in a Business-related field from a recognized University is an added advantage.
• AML/CFT certification is an added advantage
• Five (5) years banking experience of which 2 years must have been in relationship management or business development role of a commercial bank at a managerial level.
• Strong relationship management and negotiation skills
• Business development and sales acumen
• Comprehension of the Money transfer service regulations from a local and international standpoint.
• Knowledge of remittance ecosystems
• Strong understanding of AML/CFT and compliance frameworks
• Analytical and reporting skills
• Excellent communication and stakeholder skills
• Customer-centric mindset
• Result oriented and commercially driven.
• Good understanding of Banking laws and regulations

Job Description

How to Apply

Send your CV and application letter showing how you meet the role requirement stated above to: Recruitment@nationalbank.co.ke by Tuesday, 10th February 2026

• Indicate Name of Job on email subject.
• Please note that applications received after the deadline will not be considered.
• Only shortlisted candidates will be contacted for the next stage/s of the proces

Senior Manager, Card Business at National Bank of Kenya

Job Reference No: NBK/RET/02/2026

Position Scope:

The role holder shall be responsible for development, growth and profitability of the Bank’s Card Business portfolio by driving product innovation, market penetration, partnerships, operational excellence and customer experience while ensuring regulatory compliance and risk management.

Key Responsibilities:

• Provide strategic leadership, commercial growth, operational excellence, and risk governance for the bank’s card business across debit, credit, prepaid, virtual, and co-branded card products.
• Drive joint business plans with schemes and strategic partners (fintechs, e-commerce platforms, merchants).
• Design and manage the roll out activities of new card products, including product positioning, advertising and promotions activities.
• Build and manage partnerships with payment schemes, fintech’s, merchants and processors.
• Develop customer lifecycle journeys for onboarding, activation, usage, rewards, loyalty, and retention.
• Design and implement, lean, efficient and effective card processes that translate into excellent customer service and cost management.
• Deliver competitive differentiation through new products, segment-based propositions, and customer experience innovation
• Develop and execute a comprehensive set of portfolio tools to achieve targets on spend, activation, cross sell & attrition to grow & retain profitable customers.
• Formulate and manage the administration of fee structure and cost management initiatives that maximize revenue generation and minimize cost and revenue leakage.
• Ensure strict adherence to Operational Risk Policies & external compliance requirements to minimize risk of financial and reputational loss from non-compliance to internal and external regulations.
• Develop and service strategic relationships with Merchants and tactical partners to build a unique product proposition based on the requirements of each card type.

Education/Professional Qualifications, Skills & Experience:

• Bachelor’s degree in a Business-related field from a recognized University.
• Master’s degree in a Business-related field from a recognized University is an added advantage.
• Eight (8) years’ work experience with at least five (5) years in handling Card Business and product development functions of a commercial bank at a managerial level.
• Strong strategic and commercial acumen
• Demonstrated Leadership capacity and ability to operate at Senior Management Level
• Product development and innovation skills
• Strong analytical & financial management skills
• Excellent stakeholder engagement and negotiations skills
• Customer Centric and digitally driven mindset.
• Sound knowledge of Banking statutory requirements
• Ability to think creatively and develop innovative solutions
• Integrity and courage to challenge the actions within the division and the status quo
• Superior levels of judgment to assess the impact of strategic activities on business performance.

Job Description

How to Apply

Send your CV and application letter showing how you meet the role requirement stated above to: Recruitment@nationalbank.co.ke by Tuesday, 10th February 2026

• Indicate Name of Job on email subject.
• Please note that applications received after the deadline will not be considered.
• Only shortlisted candidates will be contacted for the next stage/s of the process.

Senior Manager, Mobile Banking at National Bank of Kenya

Job Reference No: NBK/RET/03/2026
Position Scope:

The role holder shall be responsible for development, growth and optimization of the Bank’s Mobile Banking platform, driving digital adoption, customer engagement, revenue growth, innovation, operational excellence while ensuring security, reliability, regulatory compliance and superior customer experience.

Key Responsibilities:

• Develop and implement end-to-end strategy, business growth, reliability, and compliance of the bank’s mobile banking channel
• Drive customer acquisition, activation, engagement, and digital revenue, while ensuring the channel remains stable, secure, compliant, and aligned with the bank’s growth priorities.
• Lead end-to-end product development, implementation of new features and core journeys based on customer feedback and analytics.
• Drive customer acquisition, activation, usage, engagement, and monetization across mobile banking platforms.
• Define and drive strategy for digital account onboarding on mobile banking channel.
• Work closely with Contact Centre to reduce digital complaints, map pain points, and improve customer experience on the mobile banking channel.
• Relationship management of vendors, USSD aggregators, API integrators, security vendors, and scheme partners.
• Review, analyze and manage the customer portfolio including instituting initiatives in line with the strategy for customer acquisition, retention and cross sell.
• Formulate and manage the administration of fee structure and cost management initiatives that maximize revenue generation and minimize cost and revenue leakage.
• Ensure strict adherence to Operational Risk Policies & external compliance requirements to minimize risk of financial and reputational loss from non-compliance to internal and external regulations

Education/Professional Qualifications, Skills & Experience:

• Bachelor’s degree in a Business-related field from a recognized University.
• Master’s degree in a Business-related field from a recognized University is an added advantage.
• Digital banking / fintech certification is an added advantage.
• Project Management (PMP, Prince2, Agile) is an added advantage.
• Eight (8) years’ work experience in banking, fintech, or digital financial services with at least five (5) years in a leadership role.
• Strategic leadership and execution
• Digital innovation and transformation
• Strong analytical and commercial acumen
• Demonstrated Leadership capacity and ability to operate at Senior Management Level
• Strong analytical & financial management skills
• Excellent stakeholder engagement and negotiations skills
• Customer Centric mindset.
• Sound knowledge of Banking statutory requirements
• Integrity and courage to challenge the actions within the division and the status quo
• Risk, compliance and governance awareness.
• Excellent communication skills.

Job Description

How to Apply

Send your CV and application letter showing how you meet the role requirement stated above to:
Recruitment@nationalbank.co.ke by Tuesday, 10th February 2026

• Indicate Name of Job on email subject.
• Please note that applications received after the deadline will not be considered.
• Only shortlisted candidates will be contacted for the next stage/s of the process.

Head, Corporate Credit at National Bank of Kenya

Job Reference No: NBK/CRED/01/2026

Position Scope:

• This position is responsible for approvals for corporate loans through analysis of credit applications in accordance with the Bank’s lending policies, CBK Prudential Guidelines and best practice to achieve quality growth in the retail asset book in line with the strategic plans.

Key Responsibilities:

• Evaluate and approve credit proposals (new, renewals, one offs, permanent, amendments, cancellations, etc.) received from Corporate unit in line with specific credit guidelines as set within existing policy/manual/product documents, understanding of market, industry, economic factors, financial statements, etc., and recommending those beyond DLA for consideration.
• Verify & analyze credit information, documentation such as bank statements, financials, etc. provided by RMs/Customers, and seek clarification, if needed from other sources, liaise with RM for queries, additional information / documents, business recommendations for deviations, if needed.
• Visit clients/Centers/Branches, independently or with RMs/Manager as part of the evaluation of credit proposals for better understanding of the client, business and market
• Review on a periodic basis, a sample of credit decisions made by Credit authority holders within the unit.
• Attend to Audit requirements and provide responses to audit remarks/ensure rectification thereof in respect of Corporate Credit Department.
• Monitor Corporate Banking portfolio for renewals, limits dropping, early vintage performance, migration and PAR
• Monitor compliance with TAT and other service level agreements
• Support creation of New Policy and Manuals, continuous streamline and update of existing Credit Policies and Manual
• Support creation and update of new and existing product standards and guidelines for the corporate product programs.

Education/Professional Qualifications, Skills & Experience:

• Bachelor’s degree in finance, Accounting, Business, Statistics, Mathematics, Economics, Computer Science or related fields from a recognized University.
• Certification in Credit Management.
• Professional certification in AKIB/CIB, CPA (K), ACCA.
• Master’s degree in a Business-related field from a recognized University is an added advantage.
• Minimum of ten (10) years in the Banking Sector with 8 years in a Credit environment of which five (5) years must be at senior management level in a financial institution.
• Proven Credit underwriting skills.
• Proven planning, organization and execution skills.
• Computer Skills such as MS Word, Excel and Powerpoint to prepare dashboards and required reports to the management.
• Excellent interpersonal, communication and negotiation skills.
• Excellent writing and presentation skills.
• Critical thinking and problem-solving skills
• Excellent decision-making and leadership capabilities.
• Strong knowledge of business entity legal structures and risk rating.
• Customer and Stake holder management skills.
• Analytical and report writing skills.
• Excellent understanding of financial statements and ratios, credit reports, personal financial statements.
• Ability to work under pressure and within strict deadlines.
• Entrepreneurial/Commercial mind-set.
• Change management and conflict resolution skills.
• Knowledge of national bank lending policy and CBK prudential guidelines.
• Active listening.

Job Description

How to Apply

Send your CV and application letter showing how you meet the role requirement stated above to:
Recruitment@nationalbank.co.ke by Tuesday, 10th February 2026

• Indicate Name of Job on email subject.
• Please note that applications received after the deadline will not be considered.
• Only shortlisted candidates will be contacted for the next stage/s of the process

Senior Manager, Corporate Credit at National Bank of Kenya

Job Reference No: NBK/CRED/02/2026

Position Scope:

This position is responsible for credit approval and management process of Corporate credit to facilitate growth of a quality loan book in line with the Bank’s strategic goals.

Key Responsibilities:

• Develop and maintain co-operative relationships between all stakeholders in the credit value chain.
• Research and obtain sufficient and appropriate information for evaluating business risk.
• Quality Credit evaluation of credit applications to assess whether the credit risk is consistent with the stated risk appetite position supported by sectoral, single obligor, products, currency, tenor and other limits.
• Review & provide credit recommendation based on sound financial and business justification for deals/proposals within acceptable risk parameters and submit for further review and approval by Director Credit/ Executive/ Board Credit Committee.
• Approval of credit applications within a delegated credit approval limit as advised by Management.
• Increase efficiency in internal business processes, operational controls and risk management. Ensure consistency and maintain decisioning TAT in line with the service level agreements with the different business units.
• Monitoring and control of the Corporate Credit Portfolio by daily reviewing & monitoring of corporate loan portfolio to ensure compliance with post approval conditions, sanctioned limits, Bank policies & recommending inclusion of deteriorating accounts in Early Alert Accounts List.
• Support the implementation of the automation of the entire credit process.
• Support implementation of the standardized process flows.
• Continuously develop staff by providing feedback and relevant training to improve productivity & efficiency.
• Sharing best practice with other Business units, Credit Analysts and Relationship Managers, to enhance the Bank’s risk profile. 
• Continuously seek to up-skill self through training and proactively seek higher responsibilities.

Education/Professional Qualifications, Skills & Experience:

• Bachelor’s degree in business related field
• Certification in Credit Management.
• Professional certification in AKIB/CIB, CPA(K), ACCA.
• Master’s degree in a Business-related field from a recognized University is an added advantage.
• 7 years’ experience in Banking.
• 5 years in Corporate Credit & relationship management at management level.
• Proven Credit underwriting skills.
• Proven planning, organization and execution skills.
• Computer Skills such as MS Word, Excel and Powerpoint to prepare dashboards and required reports to the management.
• Excellent interpersonal, communication and negotiation skills.
• Excellent writing and presentation skills.
• Critical thinking and problem-solving skills
• Excellent decision-making skills.
• Strong knowledge of business entity legal structures and risk rating.
• Customer and Stake holder management skills.
• Analytical and report writing skills.
• Excellent understanding of financial statements and ratios, credit reports, personal financial statements.
• Ability to work under pressure and within strict deadlines.
• Entrepreneurial/Commercial mind-set.
• Knowledge of national bank lending policy and CBK prudential guidelines.
• Active listening.

Job Description

How to Apply

Send your CV and application letter showing how you meet the role requirement stated above to:
Recruitment@nationalbank.co.ke by Tuesday, 10th February 2026

• Indicate Name of Job on email subject.
• Please note that applications received after the deadline will not be considered.
• Only shortlisted candidates will be contacted for the next stage/s of the process.

Relationship Manager, Institutional Banking- 2 Posts at National Bank of Kenya

Position Scope:

Responsible for driving business growth (Asset, Liabilities and Customer numbers), Revenue and Profitability within the Institutional Banking Sector of Corporate Banking. This entails Managing a Portfolio of Customers and Partnering with the Corporate Banking Product House Units (Transactional Banking, Trade, Asset Finance and Insurance as applicable) to co-create business solutions-oriented value propositions.

Key Responsibilities:

• Deliver on Institutional Banking Annual Business Growth Targets; Revenue, Fees and Commissions, Profit Before Tax, Assets, Liabilities and Customer Numbers by engaging Existing and New to bank customers.
• Relationship Management of Institutional Banking Customers.
• Manage and maintain relationships with key/strategic Institutional Banking stakeholders.
• Customer Service Management: Enquiry/Complaint response and resolution within set standards
• Manage Portfolio at Risk (PAR) for Institutional Banking Segment Business within annual business target
• Maintain Turnaround time on Credit Applications for Institutional Banking Segment Business.
• Maintain Institutional Banking Segment Business Operational Costs within approved budget
• Manage and maintain a robust monitoring, controls, business continuity, governance and risk management environment
• Deputise the Sector Head, Institutional Banking and offer support in driving business growth (Asset, Liabilities and Customer numbers), Revenue and
• Profitability within the Institutional Banking Sector of Corporate Banking.

Skills & Experience:

• University Degree in Business Administration, Economics, Finance, Banking or its equivalent from a recognized institution.
• Master’s degree in a relevant field from a recognized institution is an added advantage.
• Relevant certification in business development Finance or its equivalent is an added advantage.
• 4-5 years’ banking experience in the Financial/banking sector, three (3) of which should be in Relationship Management Institutional banking within Corporate banking.
• Track record of attaining targets of business growth and profitability in the financial services and banking sector.
• Have appreciation and operating knowledge of the banking industry, market, trends as well as challenges.
• Sound understanding of statutory and regulatory requirements of corporate governance, business and banking operations.
• Customer & Client Focused Innovation – able to meet the demands of internal and external customers
• Meaningful Collaboration – Ability to establish key partnerships and facilitate, influence, collaborate and establish accountability through all levels of the organization to help drive uptake of the Bank’s products and services
• Entrepreneurial and Commercial thinking
• Excellent research, analytical, and problem-solving skills.
• Integrity & courage to challenge actions within various business units and the status quo.
• Excellent stakeholder management skills
• Negotiation and Influencing skills

Job Description

How to Apply

Send your CV and application letter showing how you meet the role requirement stated above to: Recruitment@nationalbank.co.ke by Friday, 30th January 2026, Indicate Name & Job Reference No. NBK/CORP/06/2026 on email subject.

Please note that applications received after the deadline will not be considered.

Only shortlisted candidates will be contacted for the next stage/s of the process.

Senior Relationship Manager, Public Sector- 2 Posts at National Bank of Kenya

Position Scope:

The role holder will be responsible for business growth within Public Sector Banking Corporate Division through business acquisition of new business and portfolio growth. He/she will also be required to implement the Public Sector Banking Business Development initiatives within the Corporate Division, influence business by determining innovative solutions, leverage best practice and assimilate with proven practices to ensure exceptional customer experience and efficiencies.

Key Responsibilities:

• Implement the Public Sector Banking Business Development initiatives in line with the Public Sector Banking strategy and business growth plan.
• Identify opportunities for growth and new business acquisition through market research, analysis and networking.
• Develop, grow and maintain a strong client and transaction pipeline and convert these to businesses that achieve customer satisfaction, the banks financial budgets and strategic goals.
• Actively market and drive the uptake of the Public Sector Banking services and products to new and existing clients. Identify opportunities for cross-selling of relevant products and services.
• Ensure day-to-day client relationship management and engagement with customers to foster a good and lasting business partnership of the customer and the Bank.
• Promote excellent customer experience by driving and advocating customer requirements through the various functions in the bank to deliver high service standards that delight the bank’s customers.
• Ensure full compliance with Public Sector Banking standards while adhering of the Bank’s policies and procedures.
• Partner with Regional Management, Branch Management teams and Support
• Functions to increase market share of the Public Sector Banking segment with regard to customer numbers, products, service consumption and revenues while proactively reducing the non-performing loan book.
• Collaborate with Branch Managers and ensure to drive account utilization and sustainable deposits.
• Drive transactional income from Public Sector Banking clients through effective customer service and cross selling the Bank’s products and services.
• Establish profitable banking relationships with Public Sector Banking clients by providing high quality banking and other financial services where the Bank operates
• Provide feedback to Management on Public Sector Banking market analysis and segmentation with regards to products, credit risk evaluation and customer feedback among others.
• In liaison with other stakeholders, ensure quality portfolio management by effective identification of risks and their mitigations.
• Conduct preliminary credit reviews and make recommendation for new and existing facilities in line with the Bank’s credit policy and Public Sector Compliance guidelines.
• Regularly monitor performing/nonperforming accounts within the assigned portfolio.
• Support and coordinate post disbursement loan monitoring.

Skills & Experience:

• University Degree in Business Administration, Economics, Finance, Banking or its equivalent from a recognized institution.
• Master’s degree in a relevant field from a recognized institution is an added advantage.
• Relevant certification in business development Finance or its equivalent is an added advantage.
• 5-6 years’ banking experience in the Financial/banking sector, four (4) of which should
• be in Relationship Management preferably in Public Sector.
• Entrepreneurial and Commercial thinking
• Excellent research, analytical, and problem-solving skills.
• Integrity & courage to challenge actions within various business units and the status quo.
• Strong persuasion, management and communication skills
• Strong organizational skills
• Excellent stakeholder management skills
• Creative approach, with the ability to anticipate challenges and develop innovative solutions;

Job Description

How to Apply

Send your CV and application letter showing how you meet the role requirement stated above to: Recruitment@nationalbank.co.ke by Friday, 30th January 2026 Indicate Name & Job Reference No. NBK/CORP/07/2026 on email subject.

• Please note that applications received after the deadline will not be considered.
• Only shortlisted candidates will be contacted for the next stage/s of the process

Relationship Manager, Public Sector- 2 Posts at National Bank of Kenya

Position Scope:

The role holder will be responsible for business growth within Public Sector Banking Corporate Division through business acquisition of new business and portfolio growth. He/she will also be required to implement the Public Sector Banking Business Development initiatives within the Corporate Division, influence business by determining innovative solutions, leverage best practice and assimilate with proven practices to ensure exceptional customer experience and efficiencies.

Key Responsibilities:

• Implement the Public Sector Banking Business Development initiatives in line with the Public Sector Banking strategy and business growth plan.
• Identify opportunities for growth and new business acquisition through market research, analysis and networking.
• Develop, grow and maintain a strong client and transaction pipeline and convert these to businesses that achieve customer satisfaction, the banks financial budgets and strategic goals.
• Actively market and drive the uptake of the Public Sector Banking services and products to new and existing clients. Identify opportunities for cross-selling of relevant products and services.
• Ensure day-to-day client relationship management and engagement with customers to foster a good and lasting business partnership of the customer and the Bank.
• Promote excellent customer experience by driving and advocating customer requirements through the various functions in the bank to deliver high service standards that delight the bank’s customers.
• Ensure full compliance with Public Sector Banking standards while adhering of the Bank’s policies and procedures.
• Partner with Regional Management, Branch Management teams and Support
• Functions to increase market share of the Public Sector Banking segment with regard to customer numbers, products, service consumption and revenues while proactively reducing the non-performing loan book.
• Collaborate with Branch Managers and ensure to drive account utilization and sustainable deposits.
• Drive transactional income from Public Sector Banking clients through effective customer service and cross selling the Bank’s products and services.
• Establish profitable banking relationships with Public Sector Banking clients by providing high quality banking and other financial services where the Bank operates
• Provide feedback to Management on Public Sector Banking market analysis and segmentation with regards to products, credit risk evaluation and customer feedback among others.
• In liaison with other stakeholders, ensure quality portfolio management by effective identification of risks and their mitigations.
• Conduct preliminary credit reviews and make recommendation for new and existing facilities in line with the Bank’s credit policy and Public Sector Compliance guidelines.
• Regularly monitor performing/nonperforming accounts within the assigned portfolio.
• Support and coordinate post disbursement loan monitoring.

Skills & Experience:

• University Degree in Business Administration, Economics, Finance, Banking or its equivalent from a recognized institution.
• Master’s degree in a relevant field from a recognized institution is an added advantage.
• Relevant certification in business development Finance or its equivalent is an added advantage.
• 4-5 years’ banking experience in the Financial/banking sector, three (3) of which should be in Relationship Management preferably in Public Sector.
• Entrepreneurial and Commercial thinking
• Excellent research, analytical, and problem-solving skills.
• Integrity & courage to challenge actions within various business units and the status quo.
• Strong persuasion, management and communication skills
• Strong organizational skills
• Excellent stakeholder management skills
• Creative approach, with the ability to anticipate challenges and develop innovative solutions;

Job Description

How to Apply:

Send your CV and application letter showing how you meet the role requirement stated above to: Recruitment@nationalbank.co.ke by Friday, 30th January 2026, Indicate Name & Job Reference No. NBK/CORP/08/2026 on email subject.

• Please note that applications received after the deadline will not be considered.
• Only shortlisted candidates will be contacted for the next stage/s of the process

Relationship Manager, Infrastructure, Oil, Energy, Transport & Manufacturing – 2 Posts at National Bank of Kenya

Position Scope:

The role holder will be responsible for business growth within Infrastructure, Oil, Energy, Transport & Manufacturing within Corporate Banking Division through business acquisition of new business and portfolio growth. He/she will also be required to implement the Infrastructure, Oil, Energy, Transport & Manufacturing Banking Business Development initiatives within the Corporate Division, influence business by determining innovative solutions, leverage best practice and assimilate with proven practices to ensure exceptional customer experience and efficiencies.

Key Responsibilities:

• Implement the Infrastructure, Oil, Energy, Transport & Manufacturing Banking Business
• Development initiatives in line with the Bank strategy and business growth plan.
• Identify opportunities for growth and new business acquisition through market research, analysis and networking.
• Develop, grow and maintain a strong client and transaction pipeline and convert these to businesses that achieve customer satisfaction, the banks financial budgets and strategic goals.
• Actively market and drive the uptake of the Infrastructure, Oil, Energy, Transport & Manufacturing Banking services and products to new and existing clients. Identify opportunities for cross-selling of relevant products and services.
• Ensure day-to-day client relationship management and engagement with customers to foster a good and lasting business partnership of the customer and the Bank.
• Promote excellent customer experience by driving and advocating customer requirements through the various functions in the bank to deliver high service standards that delight the bank’s customers.
• Ensure full compliance with Infrastructure, Oil, Energy, Transport & Manufacturing Banking standards while adhering of the Bank’s policies and procedures.
• Partner with Regional Management, Branch Management teams and Support Functions to increase market share of the Infrastructure, Oil, Energy, Transport & Manufacturing Banking segment with regard to customer numbers, products, service consumption and revenues
• while proactively reducing the non-performing loan book.
• Collaborate with Branch Managers and ensure to drive account utilization and sustainable deposits.
• Drive transactional income from Infrastructure, Oil, Energy, Transport & Manufacturing
• Banking clients through effective customer service and cross selling the Bank’s products and
• services.
• Establish profitable banking relationships with Infrastructure, Oil, Energy, Transport &
• Manufacturing Banking clients by providing high quality banking and other financial services
• where the Bank operates
• Provide feedback to Management on Infrastructure, Oil, Energy, Transport & Manufacturing
• Banking market analysis and segmentation with regards to products, credit risk evaluation and customer feedback among others.
• In liaison with other stakeholders, ensure quality portfolio management by effective identification of risks and their mitigations.
• Conduct preliminary credit reviews and make recommendation for new and existing facilities in line with the Bank’s credit policy and Infrastructure, Oil, Energy, Transport & Manufacturing Compliance guidelines.
• Regularly monitor performing/non performing accounts within the assigned portfolio.
• Support and coordinate post disbursement loan monitoring.

Skills & Experience:

• University Degree in Business Administration, Economics, Finance, Banking or its equivalent from a recognized institution.
• Master’s degree in a relevant field from a recognized institution is an added advantage.
• Relevant certification in business development Finance or its equivalent is an added advantage.
• 4-5 years’ banking experience in the Financial/banking sector, three (3) of which should be in
• Relationship Management in Infrastructure, Oil, Energy, Transport & Manufacturing.
• Entrepreneurial and Commercial thinking
• Excellent research, analytical, and problem-solving skills.
• Integrity & courage to challenge actions within various business units and the status quo.
• Strong persuasion, management and communication skills
• Strong organizational skills
• Excellent stakeholder management skills
• Creative approach, with the ability to anticipate challenges and develop innovative solutions;
• Prior experience of dealing with customers
• High degree of interpersonal skills when dealing with a range of people and situations.
• Good computer skills
• Negotiation and Influencing skills

Job Description

How to Apply:

Send your CV and application letter showing how you meet the role requirement stated above to:
Recruitment@nationalbank.co.ke by Friday, 30th January 2026. Indicate Name & Job Reference No. NBK/CORP/02/2026 on email subject.

Please note that applications received after the deadline will not be considered.

Only shortlisted candidates will be contacted for the next stage/s of the process.

Relationship Manager, Schemes at National Bank of Kenya

Job Reference No: NBK/RET/08/2025

Position Scope:

This position is responsible for driving Schemes Solutions, for corporate employees’ banking needs including payroll and other retail products through; Generate new Corporate/Schemes sign-ups, Relationship Management of existing Corporates effectively to facilitate portfolio growth, Driving Activations and penetration of signed up schemes, assess the risk profiles of customer segments and contribute to the Development of effective control measures. Portfolio management of the existing loan portfolio to minimize adverse migrations

Key Responsibilities:
Sales Management

• To grow the portfolio through a focused market segment approach by creating effective relationships that maximize revenues and Asset growth
• Establish relationships with key Corporations to offer them scheme lending.
• Organise scheme activations for sales
• To support in the launch of products, sales strategy, and campaigns to key segments for profitable and quality business
• Cross-sell to existing Scheme Customers and grow products per customers
• Update on companies and individuals which exhibit high risk policies and practices hence control and manage risk
• To proactively ensure that there is customer retention in respective schemes.
• Facilitate change of scheme payroll accounts to NBK.

Portfolio Management

• Monitor individual loan portfolio to ensure performance.
• Ensure timely monthly remittance by scheme companies.
• Administer cash backed schemes – Monthly reconciliations on utilization, lend within deposit limit.
• Collection of monthly loan By-products from scheme companies.
• Liaise with Branches and SLAD to ensure that all loans and underpayments are invoiced promptly and collection of arrears.
• Monthly analysis of portfolio at risk & take necessary action on the accounts to ensure minimal migrations.
• Call backs on all new scheme loan applications.
• Liaise with Clearing payments to ensure timely monthly payment of scheme customers salaries
• Customer service on queries relating to scheme customers.
• Obtain monthly feedback of dropped and reduced checkoffs and take necessary action.
• Maintain and update proper scheme documentations – MOU, Authorized signatories, scheme correspondences etc.

Marketing and Campaign Management

• Support Branch and Direct Sales and other sales channels to achieve sales objectives for Retail business.
• Work with Product Manager in the development and execution of marketing initiatives for the acquisition, retention and growth of target customer’s base. Relationship Management.
• Be the key link between the schemes and the bank in all their financial needs
• Generate referrals from HR, Finance and Senior Executives to acquire, expand and retain profitable relationships and grow market share.
• Support collection team in ensuring that schemes loans NPL is within stipulated percentage
• Work closely with other Value Centres to generate sales leads and follow through to grow CASA
• Work closely with the other Corporate Relationship Managers and Business Banking in building relationships with companies
• Generate referrals and use Market Intelligence to achieve deeper relationships with customers.
• Business Planning & Financial Management
• Source potential organizations and recommend their inclusion in the approved company list or Workplace Banking Schemes.
• Advise the Business on companies which exhibit high risk policies and practices hence control and manage risk.
• Any other duties as may be assigned by Management from time to time.

Education/Professional Qualifications, Skills & Experience:

• Bachelor’s degree in a business-related field from a recognized University
• Master’s degree in a Business-related field from a recognized University is an added advantage.
• 5 years’ experience in Banking
• At least 3 years’ experience in Relationship management of a commercial bank at a managerial level, 2 years of which must be in Retail Sales.
• Business planning & financial management skills.
• Strong background in product development and roll out, partner relations and change management.
• Excellent communication and presentation skills.
• Ability to work collaboratively in cross-functional teams.
• Experience with financial analysis and performance metrics
• Ability to translate complex data into actionable business insights.
• Strong written and verbal communication abilities

How to Apply:

Send your CV and application letter showing how you meet the role requirement stated above to: Recruitment@nationalbank.co.ke by Friday,17th October 2025

Indicate Name of Job on email subject

Please note that applications received after the deadline will not be considered.

Only shortlisted candidates will be contacted for the next stage/s of the process

Manager, Women Banking – Almasi Lady at National Bank of Kenya

Position Scope:
This position is responsible for driving the growth, outreach, and sustainability of the Almasi women banking
program at National Bank -Amanah, by delivering Shariah-compliant financial and non-financial solutions
tailored to women entrepreneurs and clients, deepening inclusion, and strengthening the Bank’s position in
the women market segment.
Key Responsibilities:

• Execute and manage the rollout of Almasi suite of products (asset financing, unsecured hybrid SME
  financing, mortgage finance, construction finance, trade financing, etc.)
• Guide product customization to ensure the needs of women entrepreneurs are met while preserving
  Shariah compliance.
• Promote non-financial services: advisory, capacity-building workshops, networking, procurement
  readiness programs, etc.
• Identify, segment, and onboard women business owners and women-involved enterprises (≥ 50% women
  shareholding or management) as per Almasi eligibility criteria.
• Cultivate relationships with women’s groups, associations, NGOs, development partners to source leads.
• Represent the bank in women entrepreneurship events, exhibitions (e.g. Almasi marketplace).
• Support procurement readiness of women-owned firms to access supply opportunities with the bank (20%
  procurement allocation).
• Assess financing proposals from women-owned / women-managed businesses: credit analysis, collateral,
  structuring.
• Monitor repayment performance, delinquency, recovery.
• Ensure compliance with the bank’s credit policy, risk guidelines, and Shariah principles.
• Deliver high service standards, including dedicated Almasi teller counters.

• Serve as a specialist contact for women clients, resolving their inquiries, complaints, and ensuring seamless customer journeys.
• Track customer satisfaction, retention metrics raining, Advocacy & Internal Awareness.
• Train branch staff, sales teams, and relationship officers on the Almasi proposition, gender-sensitive sales and customer service.
• Promote internal awareness to ensure women banking is integrated into mainstream targets.
• Collaborate with marketing / communications to design campaigns, content for the Almasi website, knowledge hub, etc.
• Prepare performance reports, dashboards, forecasts (new clients, portfolio growth, NPAs, cross-sell, etc.)
• Monitor gender-tagged MIS / data tracking of women clients.
• Use market research to identify unmet needs or gaps and recommend product enhancements.
• Ensure adherence to Shariah advisory rulings, internal compliance, risk and legal protocols.
• Support audits and reviews of the Almasi program.
• Any other duties as may be assigned by Management from time to time.

Education/Professional Qualifications, Skills & Experience:

• Bachelor’s degree in Finance, Banking, Islamic Finance, Business Administration or a business-related field from a recognized University.
• Professional Certification in Islamic Finance is an added advantage.
• A minimum of 7 years’ experience in retail banking, SME banking, or women / inclusive finance of which at least 3 years in Relationship Management.
• Experience in credit evaluation, product marketing, business development
• Deep understanding of Shariah-compliant financing instruments
• Familiarity with gender-responsive banking or financial inclusion initiatives
• Strong communication, relationship-building, negotiation and presentation skills
• Analytical mindset; ability to translate insight into actionable strategies
• Integrity, ethical orientation, and commitment to compliance.
• Customer-oriented & empathy
• Target / sales driven
• Strategic thinking & innovation
• Stakeholder engagement
• Problem-solving & decision-making
• Teamwork & cross-functional collaboration
• Digital literacy (banking systems, data analytics, CRM)
• Adaptability & resilience

How to Apply:

Send your CV and application letter showing how you meet the role requirement stated above to: Recruitment@nationalbank.co.ke by Friday, 17th October 2025

Indicate Name of Job on email subject.

Please note that applications received after the deadline will not be considered.

Only shortlisted candidates will be contacted for the next stage/s of the process

Manager, Products at National Bank of Kenya

Position Scope:
The role holder shall be responsible for translating novel ideas into opportunities for products and improving
existing products, through market research, development of product papers, implementation of approved
products, coordinating user tests, working with relevant stakeholders to launch products and services and
commercialization of the same. The role holder is also responsible for product project management, product
maintenance throughout the lifecycle and monitoring product performance for sustainability and meeting of
the customer needs.

Key Responsibilities:

• Responsible for the development of policies and operating framework for product development in the Bank based on best practice and within relevant guidelines.
• Effective and proactive Management of Products Life Cycle.
• Commercialization of the products based on customer needs and ensure return on investment
• Build a strategic product development plan for the Bank that reflects short- and long-term requirements and an approach to manage product data in a coordinated approach.
• Identification, planning and management of research and product processes from conceptualization of new ideas to the end of the lifecycle with the support of people and technology.
• Responsible for gathering market intelligence and identification of opportunities for the customer and the Bank.
• Proactive product extensions and enhancements that meet customer needs and the required standards for the Bank.
• Management and review of existing Bank products’ portfolio in order to ensure quality, alignment, and relevance.
• Management of the product development and research service charter, service level agreements and documentation
• Provide leadership for product related projects in the Bank by reviewing of business cases, analysis of requirements, timelines and return on investment.
• Responsible for proactively providing research-based data and data analytics in the Bank to support management decisions.
• Provide professional guidance to the Bank on development and maintenance of research and product development tools and processes that meet quality standards and best practice.
• Responsible for product awareness and training in the Bank and ensure support for marketing and communication of Bank products.
• Liaison with regulators and partners providing product development and research guidelines to ensure compliance.
• Ensure capacity building for the product development team and provide guidance for covering gaps identified or enhancements required.
• Provide leadership and effective guidance on product development processes and respective risk management guidelines.
• Responsible for ensuring compliance, risk and regulatory requirements are met in the Bank within the scope of product development and related research.
• Responsible for budget and resource management within the product development unit.
• Build constructive and effective relationships within the team to support a collaborative working environment.
• Support all relevant stakeholders in the marketability and profitability of products and service offerings at the Bank.
• Recommend strategies and goals for the pricing and tariffs of products in the Bank
• Any other duties as may be assigned by Management from time to time.

Education/Professional Qualifications, Skills & Experience:

• Bachelor’s degree in Business related field from a recognized University.
• Seven (7) years’ experience in Financial Industry of which five (5) years should have been in product management role.
• Certification in Products development and Research
• Certification in Project Management
• A master’s degree will be an added advantage
• Hands-on experience in managing the entire product life cycle
• In-depth knowledge of management of products, research tools and frameworks; ability to ideate, develop
• hypotheses, prove or disprove hypotheses through structured analysis and recommend a path
• Ability to commercialize products and ensure return on investment
• Ability to establish key partnerships and facilitate, influence, collaborate and establish accountability
• through all levels of the organization.
• Ability to establish and manage structures, processes and standards
• Excellent research, analytical and problem-solving skills
• Ability to conceptualize and systematically work through projects in accordance with a structured methodology
• Ability to prioritize, meet deadlines and work under pressure
• Sound knowledge of Banking statutory requirements
• Ability to think creatively and develop innovative solutions
• Excellent interpersonal, communication and presentation skills
• Implementation of strategic goals for products and research; management of products in line with the Bank strategy and understanding strengths, weaknesses, opportunities, threats.
• Demonstrated Leadership capacity and ability to operate at Senior Management Level
• Integrity and courage to challenge the actions within various business divisions and the status quo
• Superior levels of judgment to assess the impact of strategic activities on business performance

How to Apply:

Send your CV and application letter showing how you meet the role requirement stated above to: Recruitment@nationalbank.co.ke by Friday, 17th October 2025

Indicate Name of Job on email subject

Please note that applications received after the deadline will not be considered.

Only shortlisted candidates will be contacted for the next stage/s of the process

Open vacancies

Opportunities will always be advertised on this portal as and when they arise. Please check this website regularly for available opportunities.

Our fresh-thinking approach makes National Bank an inspiring place to develop your career. National Bank invites you to apply for the Vacancies listed and advertised on our Website. As our business is continually evolving, so too are the opportunities open to you. Whatever your role, we’ll make sure you have all the support and training you need along the way.

(Click on the Blue job titles to view full descriptions)

1. Bancassurance Regional Sales Manager
2. Business Development Manager – Structured Trade Finance
3. Senior Relationship Manager, Agriculture
4. Manager, Money Transfer Services

How to Apply

Send your CV and application letter showing how you meet the role requirement stated above to: Recruitment@nationalbank.co.ke by Monday, 4 th August 2025

Indicate Name & Job Reference on email subject.

Please note that applications received after the deadline will not be considered.

Only shortlisted candidates will be contacted for the next stage/s of the process.