ACCOUNT MANAGER ROLE
We are looking for a competent individual to fill the
position of Account Manager whose role will be to build, maintain and grow
customer base and relationships.
KEY JOB RESPONSIBILITIES FOR ACCOUNT MANAGER ROLE
- Developing
strong relationships with customers, connecting with key business
executives, and stakeholders;
- Act as
a primary point of contact for clients, helping them achieve their
objectives by providing tailored solutions and services;
- Build
and maintain strong, long-lasting relationships with key decision makers;
- Identify
and pursue new sales opportunities within existing accounts and beyond;
- Monitor
accounts’ health and ensure customer satisfaction through regular
check-ins;
- Resolve
client issues and complaints promptly to improve customer experience and
retention;
- Negotiate
and contract, close and manage service agreements including conducting
regular customer reviews with customers to assess service delivery and
propose improvements;
- Ensure
timely and successful delivery of solutions according to customers’ needs
and objectives;
- Provide
regular reports on account performance, sales activities, pipelines and
forecast to management;
- Analyse
market trends, customer needs and competitors’ offerings to stay
competitive;
- Take
the lead in tendering and tender management for both technical and
financial proposal and proactively follow up;
- Stay
updated on the JTL’s services, products, and solutions;
- Understand
industry trends and emerging technologies;
- Assist
with challenging client requests or issue escalations as needed;
- Keep
clients satisfied and engaged with our products and services in the long
run.
QUALIFICATIONS FOR THE ACCOUNT MANAGER ROLE
- Bachelor’s
degree in business, Marketing, Telecommunications or any other related
field.
- Proven
4 – 5 years’ work experience as an Account Manager, Key Account Manager,
Sales Account Manager, or relevant role
- Proficiency
in CRM software and Microsoft office
- Demonstrable
ability to communicate, present and influence key stakeholders at all
levels of an organization, including executive.
- Ability
to understand technical concepts and translate them into business
solutions
- Analytical
skills with a proactive approach to problem-solving.
- Brand
Ownership and integrity is key; high level of customer focus and a
commitment to delivering results
- Proven
track record managing clients’ relationships and achieving sales targets.