Senior Operations Manager at AGC Tenwek Hospital
Job Summary.
The Senior Manager, Operations provides overall operational
oversight, leadership and accountability for all operational support to
clinical and non-clinical functions across AGC Tenwek Hospital and its
satellite facilities.
The role ensures efficient, safe, patient-centred, and
Christ-honoring service delivery by driving patient experience improvements,
seamless transitions of care cultural transformation and administration across
facilities and departments.
This position is pivotal in strengthening Tenwek’s
reputation as a mission-based teaching and referral hospital by ensuring
quality and compassionate care is consistently delivered across every point of
the patient journey.
The role reports directly to the CEO. It ensures seamless
day-to-day operations, strong patient flow, reliable support services,
operational and administrative readiness, and a culture of compassionate,
Christ-centered service delivery.
Key Duties & Responsibilities
Strategic & Operational Leadership
- Provide
overall operational oversight leadership and operational support to
clinical and non-clinical functions across AGC Tenwek Hospital and its
satellite facilities.
- Develop
and implement integrated operational strategies that align with the
hospital’s 2024–2028 strategic plan and Christian mission.
- Champion
a culture of compassion, accountability, and excellence across all
hospital operations.
- Lead
hospital readiness for accreditation, inspections, and compliance with
national and international quality standards.
Service Delivery, Transitions of Care & Patient
Experience
- Oversee
all administrative, clinical and non-clinical operational support,
including inpatient wards, theatres, diagnostics, emergency, outpatient,
maternal/child health, speciality units, catering, laundry, housekeeping,
transport, and security.
- In
liaison with the clinical teams, ensure seamless transitions of care
between Tenwek’s facilities, from admission to referral, transfer, and
discharge.
- Establish
and monitor end-to-end patient flow systems that reduce overcrowding and
delays.
- Strengthen
patient dignity and experience: ensure adequate utensils, linen, meals,
and compassionate bedside culture.
- Oversee
implementation of robust Infection Prevention and Control (IPC) systems to
reduce outbreak risks.
Resource, Infrastructure & Financial Stewardship
- Collaborate
with supply chain, inventory and maintenance to ensure allocation of
resources across all hospital and satellite facilities.
- Ensure
all wards and clinical areas have the basic tools, supplies, and
infrastructure to deliver safe care.
- Collaborate
with the Finance team to optimize budget planning, cost-control, and
resource utilization.
- Lead
infrastructure improvement projects to address overcrowding, sanitation,
and patient flow bottlenecks.
People, Culture & Performance Management
- Provide
leadership to operational and administrative managers, ward in-charges,
and support staff across facilities.
- Promote
a culture of humility, service, and accountability, addressing
unprofessional conduct and rudeness through coaching and performance
management.
- Build
leadership capacity and succession planning across all operational
departments.
- Ensure
staff training on IPC, customer care, and Tenwek’s Christian values of
service.
Compliance, Data & Reporting
- Oversee
compliance with Kenya’s Ministry of Health standards, KMPDC, and other
regulatory bodies.
- Implement
systems to monitor and report patient safety indicators, adverse events,
and service quality outcomes.
- Produce
timely reports and operational dashboards for the CEO, Board, and donor
partners.
- Champion
data-driven decision-making in operations and clinical support.
Stakeholder Engagement, Partner Coordination &
Community Relations
- Serve
as the CEO’s representative for operational matters with county officials,
referral partners, regulatory bodies, and external organizations.
- Coordinate
with county health teams, community leaders, and partner organizations to
strengthen service delivery.
- Support
donor relations and strategic partnerships for resource mobilization and
service improvement.
- Represent
Tenwek in external operational forums and strengthen its role as a
referral and teaching hospital.
Emergency & Risk Management
- Lead
hospital-wide emergency preparedness (pandemics, outbreaks, disasters).
- Maintain
and monitor risk registers for all operational areas, with mitigation and
business continuity plans.
- Ensure
staff readiness and training for emergency response.
Qualifications & Experience
- Bachelor’s
degree in Health Administration, Public Health, Nursing, Business
Administration, or related field (Master’s preferred).
- 10+
years of progressive leadership in hospital operations or operational
experience roles with at least 5 years in senior leadership in a large
referral/teaching hospital.
- Proven
experience leading change in patient experience, IPC, and operational
quality
- Knowledge
of Kenya’s health system, policies, devolved healthcare structure, and
regulatory standards.
- Strong
financial management and infrastructure management experience.
- Demonstrated
success in managing multi-facility operations.
How to Apply
Interested candidates who meet the above criteria should
send their applications to recruit@tenwekhosp.org on or
before 20th February, 2026, enclosing:
- Resume
- Cover
Letter
- Statement
of Faith
What is a Statement of Faith?
A Statement of Faith should describe your Christian faith
and how you see it as relevant to your involvement with Tenwek Hospital. The
statement can either be incorporated into the cover letter or submitted as a
separate document and should include, at a minimum, a description of your
spiritual disciplines (prayer, study, etc.) and your current fellowship or
place of worship.
Housekeeping Officer at AGC Tenwek Hospital
Job Summary:
Reporting to the Housekeeping Manager, the role holder is
responsible for maintaining exceptional standards of cleanliness, overseeing
daily housekeeping operations, and ensuring the safety and satisfaction of
patients, staff, and visitors in line with hospital policies and prevailing
regulations.
Key Duties & Responsibilities
- Maintain
high cleaning standards by ensuring exceptional cleanliness in all
serviced areas, setting a high standard for the housekeeping team, and
participating in daily cleaning activities as necessary, leading by
example.
- Oversee
cleaning staff working across various areas, ensuring tasks are completed
efficiently and effectively.
- Conduct
manual performance appraisals for cleaning staff and provide constructive
feedback and recommendations.
- Maintain
and properly label all cleaning equipment and chemicals, ensuring they are
stored safely and used correctly.
- Regularly
check and maintain housekeeping equipment and furnishings to ensure they
are in good working condition.
- Plan
and coordinate daily work assignments for the housekeeping department to
ensure all tasks are completed on time.
- Implement
and monitor safety measures to ensure the well-being of patients, cleaning
staff, and other personnel in the building.
- Consistently
seek ways to improve cleaning timings and methods to enhance efficiency.
- Ensure
all complaints related to housekeeping are addressed and resolved in a
timely manner.
- Record
and collate data related to cleaning activities and outcomes for reporting
purposes.
- Be
an active member of relevant committees, such as the housekeeping quality
improvement team.
- Participate
in key projects related to housekeeping, contributing to the development
and implementation of improvement initiatives.
- Day-to-day
operations and supervision of staff in the assigned work area fostering a
cohesive and unified organizational culture.
- Facilitate
implementation of the internal audit, risk management, QMS and other
related work plans
- Perform
any other duties as assigned from time to time to support the overall
operation and objectives of the hospital.
Education/Qualification
- Minimum
Diploma in Hospitality management or related field from a recognized field
- 5
years of proven experience in a hospitality role, or related field with a
minimum of 3 years in a leadership or supervisory role in a large
organization.
How to Apply
Interested candidates who meet the above criteria should
send their applications to recruit@tenwekhosp.org on or
before 20th February, 2026, enclosing:
- Resume
- Cover
Letter
- Statement
of Faith
What is a Statement of Faith?
A Statement of Faith should describe your Christian faith
and how you see it as relevant to your involvement with Tenwek Hospital. The
statement can either be incorporated into the cover letter or submitted as a
separate document and should include, at a minimum, a description of your
spiritual disciplines (prayer, study, etc.) and your current fellowship or
place of worship.
Legal Officer at AGC Tenwek Hospital
Job Summary
The Legal Officer will provide in-house legal advisory,
compliance oversight, and risk mitigation support to AGC Tenwek Hospital. The
role is critical in managing medical-legal exposure, labour relations matters,
data protection compliance, contract management, and litigation coordination,
while supporting sound governance and institutional integrity.
Key Duties & Responsibilities
Medical-Legal & Clinical Risk Support
- Provide
legal advice on medical negligence claims, patient complaints, and
medico-legal exposure.
- Review
and advise on incident reports, adverse event investigations, and
medico-legal documentation.
- Coordinate
with insurers, external advocates, and clinical leadership on claims
management and litigation strategy.
- Support
development and review of clinical consent frameworks, patient rights
policies, and medico-legal SOPs.
Labour & Employment Relations
- Advise
HR on disciplinary cases, grievances, terminations, suspensions, and
appeals in line with the Employment Act, CBA provisions, and hospital
policies.
- Review
and clear disciplinary investigation reports and recommendations before
implementation.
- Support
management in labour disputes, union engagements, conciliations, and court
cases (currently and future).
- Ensure
alignment of HR practices with labour laws, CBAs, and best industrial
relations standards.
Contract Review & Legal Documentation
- Review,
draft, and vet contracts, MOUs, SLAs, consultancy agreements, supplier
contracts, and partnership agreements.
- Ensure
contracts adequately protect the Hospital from legal, financial, and
reputational risks.
- Maintain
a central legal contract register with key terms, expiry dates, and risk
flags.
- Advise
departments on contract interpretation and enforcement.
Litigation & External Counsel Management
- Coordinate
all litigation matters involving the Hospital (medical, labour,
commercial, data protection).
- Liaise
with external advocates, insurers, regulators, and courts.
- Track
legal cases, costs, timelines, and outcomes; prepare periodic litigation
status reports for management.
- Support
out-of-court settlements where appropriate and cost-effective.
Data Protection & Regulatory Compliance
- Support
compliance with the Data Protection Act, 2019, including staff and patient
data handling.
- Advise
on data breaches, investigations, and mitigation actions.
- Support
compliance with healthcare regulatory bodies and statutory requirements
applicable to Level 6 Teaching & Referral Hospital.
Governance, Ethics & Advisory
- Provide
legal advisory support to Management, Committees, and the Board through
the Director HR & Admin.
- Support
policy development, review, and interpretation from a legal compliance
perspective.
- Promote
ethical conduct, risk awareness, and legal compliance culture across the
Hospital.
Credit Control & Finance Legal Support
- Support
the Finance Unit on credit control legal matters, debt recovery processes,
and enforcement.
- Review
legal aspects of credit agreements, guarantees, and recovery actions.
- Advise
on legal risk exposure related to non-performing accounts and contracts.
Qualifications & Experience
- Bachelor
of Laws (LLB) from a recognized university
- Advocate
of the High Court of Kenya
- Valid
practicing certificate
- Minimum
4-6 years post-admission experience, preferably: In healthcare, insurance,
labour law, or corporate legal practice
How to Apply
Interested candidates who meet the above criteria should
send their applications to recruit@tenwekhosp.org on or
before 20th February, 2026, enclosing:
- Resume
- Cover
Letter
- Statement
of Faith
What is a Statement of Faith?
A Statement of Faith should describe your Christian faith
and how you see it as relevant to your involvement with Tenwek Hospital. The
statement can either be incorporated into the cover letter or submitted as a
separate document and should include, at a minimum, a description of your
spiritual disciplines (prayer, study, etc.) and your current fellowship or
place of worship.
Community Oral Health Officer at AGC Tenwek Hospital
Job Summary:
The role-holder provides comprehensive Oral Care to patients
of all ages, including conducting examinations, preventive treatments, and
basic dental procedures.in line with hospital policies and prevailing
regulations.
Key Duties & Responsibilities
- Conduct
comprehensive oral examinations for patients of all ages.
- Provide
a range of preventive and basic dental treatments, such as cleanings,
fluoride applications and minor fillings.
- Take
X-rays as needed to diagnose dental problems.
- Refer
patients to specialists for more complex dental procedures.
- Participate
in community outreach programs, including health education sessions in
schools, churches, and community centres.
- Raise
awareness about the importance of oral health and promote healthy oral
hygiene practices.
- Collaborate
with local health authorities and community leaders to develop and
implement oral health initiatives.
- Perform
other duties as assigned time to time
Education/Qualification
- Diploma
in community oral health or related field from a recognized institution
- Kenya
Medical Practitioners and Dentists Council (KMPDC).
- Have
a minimum of 2 years’ experience as an Oral Health Officer or related
field
How to Apply
Interested candidates who meet the above criteria should
send their applications to recruit@tenwekhosp.org on or
before 20th February, 2026, enclosing:
- Resume
- Cover
Letter
- Statement
of Faith
What is a Statement of Faith?
A Statement of Faith should describe your Christian faith
and how you see it as relevant to your involvement with Tenwek Hospital. The
statement can either be incorporated into the cover letter or submitted as a
separate document and should include, at a minimum, a description of your
spiritual disciplines (prayer, study, etc.) and your current fellowship or
place of worship.
Research Manager at AGC Tenwek Hospital
Job Summary
Lead research initiatives, develop policies, manage
projects, secure funding, collaborate with partners, mentor staff, and ensure
findings dissemination, aligning with hospital policies and regulations.
Key Duties & Responsibilities
- Facilitate
communications with investigators at Tenwek Hospital and other
institutions together with the Head of Research
- Monitoring
and auditing research budgets under the supervision of the Head of
Research
- Assures
compliance with registry and IRB status for research projects (such as
clinicaltrials.gov)
- Assists
the Head of Research in publicizing successful research projects and
hosting annual Research Day
- Understands
and assures compliance with standards within Kenya and pertinent to
funding agencies
- Supports
and helps to write grant applications for funding of research projects
- Coordinates
the submission of invoices for deliverables or services together with the
finance team
- Serving
as the ISERC point person to facilitate protocol review
- Promoting
research training at Tenwek Hospital.
- Collecting
and monitoring research project reports and Adverse Event reporting.
- Scheduling
and planning ISERC meetings in consultation with the chair.
- Receiving,
dispatching, and reviewing research proposals.
- Recording
and documenting all research applications and their actions in a
spreadsheet.
- Coordinating
with the finance team to ensure proper financial records and audits.
- Educating
staff and others on the ISERC processes and requirements.
- Maintaining
and keeping records of approval deadlines and sending out reminders.
- Keeping
a database of published research studies.
- Coordinating
communications with external IRB stakeholders.
- Providing
administrative support to the hospital and the Head of Research whenever
needed.
Qualifications & Experience
- Masters
in relevant field from a recognized Institution
- Certification
in Good Clinical Practice (GCP) or a similar research ethics certification
- At
least 3 years of experience in medical research, public health, ethics,
epidemiology, or a related biomedical science and a minimum of 2 years in
a leadership or supervisory role within a research setting
How to Apply
Interested candidates who meet the above criteria should
send their applications to recruit@tenwekhosp.org on or
before 20th February, 2026, enclosing:
- Resume
- Cover
Letter
- Statement
of Faith
What is a Statement of Faith?
A Statement of Faith should describe your Christian faith
and how you see it as relevant to your involvement with Tenwek Hospital. The
statement can either be incorporated into the cover letter or submitted as a
separate document and should include, at a minimum, a description of your
spiritual disciplines (prayer, study, etc.) and your current fellowship or
place of worship.
Dental Officer at Tenwek Hospital
Job Summary
The role-holder provides a comprehensive dental care to
patients, addressing their needs through examinations, consultations, and a
range of procedures while ensuring clinic efficiency and quality assurance in
line with hospital policies and prevailing regulations.
Key Duties & Responsibilities
- Attend
to patients reporting to the dental clinic, conducting thorough
examinations and consultations to assess dental health.
- Address
dental emergencies by providing prompt and effective treatment to
alleviate pain and prevent further complications.
- Review
patient charts and medical histories to develop personalized treatment
plans that address individual dental needs.
- Perform
a variety of dental procedures, including fillings, extractions, root
canals, and crowns, ensuring high-quality care and patient satisfaction.
- Interpret
diagnostic tests, such as X-rays, to accurately diagnose dental problems
and determine appropriate treatments.
- Supervise
dental staff, providing guidance and ensuring efficient clinic operations
to maintain a high standard of care.
- Participate
in the continuous review and improvement of departmental Standard
Operating Procedures (SOPs) to ensure quality assurance and compliance
with best practices.
- Train
dental students on attachment, fostering the next generation of oral
health professionals by providing hands-on experience and mentorship.
- Perform
other duties as assigned from time to time,
Education/Qualification
- Bachelor’s
degree of Dental Surgery or related field from a recognized institution
- The
Kenya Medical Practitioners and Dentists Council (KMPDC)
- Have
a minimum of 3 year’ experience in working in a Dental Surgery or related
field
How to Apply
Interested candidates who meet the above criteria should
send their applications to recruit@tenwekhosp.org on or
before 20th February, 2026, enclosing:
- Resume
- Cover
Letter
- Statement
of Faith
What is a Statement of Faith?
A Statement of Faith should describe your Christian faith
and how you see it as relevant to your involvement with Tenwek Hospital. The
statement can either be incorporated into the cover letter or submitted as a
separate document and should include, at a minimum, a description of your
spiritual disciplines (prayer, study, etc.) and your current fellowship or
place of worship.
Finance Manager at AGC Tenwek Hospital.
Job Summary
The role-holder is responsible for managing the finance
function, ensuring the implementation of sound accounting, budgeting and
financial control policies, systems and procedures in line with International
Accounting Standards and the hospital’s objectives. The position is also
responsible for the financial and accounting oversight at Tenwek Hospital
College.
Key Duties & Responsibilities
- Coordinate
preparation of accurate and up-to date financial and management accounting
information in order to facilitate decision making;
- Establish
and continuously update internal control systems and procedures to ensure
prudent use of financial resources;
- Coordinate
the budget preparation process or the hospital and prepare the related
special revisions in a timely manner;
- Develop,
implement and monitor effective systems of monitoring performance against
budget including key financial performance indicators;
- Assist
budget holders with preparation of business plans and capital investment
appraisals;
- Ensure
timely monthly reconciliation of budget adjustments to the agreed
expenditure plan;
- Review
and benchmark operational costs and capital expenditure with the industry
standards to ensure they remain within acceptable limits;
- Ensure
maintenance of an up- to-date assets register;
- Facilitate
training sessions for central finance staff members and develop
non-finance managers with appropriate knowledge for financial decision
making;
- Analyze
and report significant budget variances and to identify possible remedial
actions in consultation with divisional accountants;
- Prepare
divisional and corporate forecasts for income and expenditure on monthly,
quarterly and annual basis;
- Prepare
and submit periodic statements, reports and reconciliations together with
appropriate interpretation and recommendations for the Management Team
within agreed timelines;
- Ensure
effective treasury management including the hospital’s bank accounts,
loans and other financial instruments;
- Maintain
robust cash handling and banking procedures;
- Ensure
that closing stocks in financial statements can be tied up to physical
stocks and differences are investigated promptly and resolved;
- Provide
advisory services on building the investment portfolio of the Hospital;
- Ensure
full integration of all Hospital Management Information Systems (HMIS)
financial transactions;
- Provide
leadership and guidance to the team fostering a cohesive and unified
organizational culture.
- Day-to-day
operations, supervision, management of performance and development of
staff in the Department/Section.
- Facilitate
implementation of the work plans for the following corporate initiatives
in the Department: Audit, Integrity, QMS, Risk Management and others.
- Development
and management of the Departmental work plan and budget
- Perform
any other duty that may be assigned from time to time.
Education/Qualification
- Bachelor’s
degree in Accounting, Finance, Business Administration, or a related
field.
- Professional
certification such as CPA (Certified Public Accountant), ACCA (Association
of Chartered Certified Accountants) or equivalent.
- Have
a minimum of 10 years’ accounting/finance experience with 5 years in a
supervisory or leadership position in a hospital setup.
- Active
member of either Institute of Certified Public Accountants of Kenya
(ICPAK), Association of Chartered Certified Accountants, (ACCA)
How to Apply
Interested candidates who meet the above criteria should
send their applications to recruit@tenwekhosp.org on or
before 20th February, 2026, enclosing:
- Resume
- Cover
Letter
- Statement
of Faith
What is a Statement of Faith?
A Statement of Faith should describe your Christian faith and how you see it as relevant to your involvement with Tenwek Hospital. The statement can either be incorporated into the cover letter or submitted as a separate document and should include, at a minimum, a description of your spiritual disciplines (prayer, study, etc.) and your current fellowship or place of worship.
Job Vacancies at AGC Tenwek Hospital
Established in 1937 and located at Bomet County, AGC Tenwek
Hospital is a Ministry of the Africa Gospel Church Kenya. It’s a 500+ Bed
Capacity Teaching and Referral Hospital serving the vast South-West Region of
Kenya including but not limited to Bomet, Narok, Kisii, Kericho and Kisumu
Counties. Over the years, the Hospital has grown to become one of the top
healthcare institutions in the Country offering a wide variety of healthcare
services. We pride ourselves as the home of the state-of-the-art Cardiothoracic
Centre (CTC), a beacon of hope and healing for patients with heart diseases in
the Sub-Saharan Africa region.
To ensure efficiency and effectiveness in service delivery,
the Hospital is seeking to recruit highly motivated, ministry-minded,
born-again Christians with good standing, demonstrating spiritual maturity,
integrity and a calling to serve to fill the following positions:
- Anesthesiologist -General
Anaesthesia
- Cardiac Critical Care Intensivist (Adult)
- Pediatric Critical Care
Intensivist
- Pediatric Cardiologist
- Administrative Services
Manager
- Human Resource Officer
- Perioperative Nurse In-Charge
- In Patient Nursing
In-Charge
- Data Analyst
- Quality Assurance Officer
- Standards &
Accreditation Officer
- Electrical Engineer
- Anesthetist
- Credit Control Officer
- Housekeeping Officer
- Discipleship Leader
- Administrative Assistant
- Anaesthesia Assistant
- Clinical Respiratory Care
Assistant
- Building Technician
- Perfusionist
- Audit Assistants
How to Apply
Interested candidates who meet the above criteria should
send their applications to recruit@tenwekhosp.org on
or before 8th August, 2025 enclosing: *Resume, Cover Letter
& *Statement of Faith*
What is a statement of faith?
A statement of faith should describe your Christian faith and how you see it as relevant to your involvement with Tenwek Hospital. The statement can either be incorporated into the cover letter or submitted as a separate document and should include, at a minimum, a description of your spiritual disciplines (prayer, study, etc.) and your current fellowship or place of worship.