Zonal Sales and Collections Manager at ENGIE
Responsibilities
Sales Strategy and team leadership
- Breaking
down Zonal Strategies into ward level tactics and driving implementation
to achieve set KPIs.
- Communicate
monthly & weekly Sales targets and providing required support to
achieve them.
- Inspire,
Motivate and Mentor Sales team at ward and zonal level.
- Ensure
that the teams they oversee are highly motivated.
- Performance
management for sales and collection within the zones to build capabilities
of the team.
- Deliver
zonal Sales Volumes as per Contribution target set and in line with
revenue goals/Kit Mix.
- Continuously
synthesize feedback from the field team and drive the resolution on
challenges that may affect attainment of set goals.
- Recruit,
Train and Retain Area Agent Leads as well as Sales Agents through cluster
creation.
Customer Management
- Provide
guidance to ensure field teams provide exceptional Customer Experience at
every customer touch point in collaboration with Customer Experience Team.
- In
collaboration with Customer Finance, drive the implementation of
Repayment, Repossession and Customer Engagement Strategies.
Stock Management
- Manage
stock availability within the hubs and stock points for purposes of market
development.
- Manage
stocks held by commission-based sales team in the field.
- Periodic
reconciliation of stocks in the field with the sales agents as per the
policy to mitigate stock loss.
Portfolio Management
- Manage
zonal portfolio management by ensuring Customer repayments on advanced
Loans
- Manage
Sales teams to ensure collections are ongoing and Portfolio is quality as
per set Targets per individual.
- Ensure
the customers onboarded are reachable via the primary numbers as well as
knowledge of their physical residence.
Reports/ Reporting
- Daily,
Weekly and Monthly Reporting on ALL KPIs as required.
- Actively
participate on monitors competition in collaboration with the Product Dev
team.
- Escalate
Identified risks and define possible mitigation measures.
At EEA, we have high expectations for our managers. Each
manager plays a key role in creating an exceptional experience not only for our
customers but for every person on our team. Our managers help EEA realize our
ambitious goals while developing their own leadership skills and facilitating
growth for their direct reports.
We believe that great managers:
- Deliver
ambitious results: As a high-performing and accountable leader,
you create an enabling environment for effective action and bold decision
which contribute to successful delivery of results.
- Act
with integrity: As an ethical leader you are honest, respectful,
objective, and transparent. You create and build upon a foundation of
trust and openness.
- Inspire
and mentor the team: As an inspirational leader you walk the
talk. You empower and coach your team with trust and humility.
- Are
accessible: as an accessible leader, you develop and maintain
deep connections with stakeholders through approachability and active
listening.
- Ensure
diversity and inclusion: as an inclusive leader, you ensure
diversity and foster a sense of belonging.
Knowledge and Skills
Experience:
- 6
years’ experience within service subscription industry/Micro Finance/Asset
financing leading a team.
- Sales
Success Track record
- Loan
Sales & Portfolio Management experience
- Experience
in the development of Sales Strategies and loan collection strategies.
- Computer
skills in a Microsoft Windows environment.
- Good
oral and written communication
- Experienced
at multitasking under pressure against demands and deadlines, whilst
always maintaining a positive and constructive attitude and demeanor
- Evidence
of the practice of a high level of integrity, professionalism,
confidentiality and maturity
- Flexible
approach to working, able to pick up a variety of tasks/projects with
minimal supervision
- Excellent
organizational skills and attention to detail
- Agility
and innovation
Qualifications:
- Bachelor’s
degree in Business Administration or relevant field.
Repair Technician at ENGIE
Responsibilities
- Achieving
targeted weekly, monthly and quarterly requirements in terms of conducting
IQCs for incoming shipments, assembling new systems, refurbished items and
repaired items
- Manage
and monitor accurate performance of workshop tools: Testjigs, Testers
(panel, battery), Soldering stations, Flashers and Multimeters, Battery
recovery machines, Inverters, Power supplies, Float & “Desulfation”
stands and other related tools.
- Maintain
and improve workshop activities and facilities; follow and adhere to
departmental and organizational policies and procedures to maximize
output.
- Categorize
and properly document all the tested returned system parts to ensure data
accuracy (Physical and PAYGEE)
Knowledge and skills
Experience:
- ≥3
year of working experience in technical roles related to EEA K Technical
Operations (Solar technology, Battery technology, Solar controllers, Solar
Panels and Test equipment)
- Hands-on
experience in accurate soldering and other required repair services
- Experience
with operational improvement techniques (Kaizen and 5S, 6 Sigma, etc.) is
a plus
- Very
good organizational and interpersonal skills and team player
Qualifications:
- University
degree or Diploma in Renewables, Electronics or Electrical Engineering or
similar fields
Sales Operations Officer
The Sales Operations Officer oversees day-to-day logistics
and administrative operations including fleet management, field stock and asset
control, vehicle maintenance, health and safety compliance, and coordination
with field agents. The role supports the Agent Relations Officer in agent
lifecycle oversight and ensures field teams have the operational tools and
infrastructure needed to deliver on sales and collections performance.
Zonal Sales & Collections Officer
The Zonal Sales and Collection Officer will be
responsible for recruitment, retention and training of agents and support the
zonal sales and collection manager in sales and collection.
Software Engineer L3 (Rails)
We are looking for a full-stack software engineer to join
our digital team and help us to deliver affordable solar power to emerging
markets. If you are confident in the Rails world and if you want to create
real, positive impact with your work, please reach out to us.
This position offers a great opportunity to directly
contribute to the success of a mission driven company with social and
environmental impact. You will work closely with our stakeholders and users in
Africa and beyond.