About Mercy Corps

Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse, and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.

Communications Intern

The Communications Intern will support the innovation pillar activities of the AgriFin Program Office in Nairobi during the Annual Learning Event. Working closely with the Monitoring, Evaluation, Research, and Learning (MERL) team, the intern will play a key role in advancing program activities through their contributions. The intern will report to and work under the guidance of the Communications Lead.

Essential Responsibilities

Support event related activities while assisting in developing digital copy and captions for social media content promoting the 9th Annual Learning Event (ALE).
Assist in capturing short-form videos, graphics, and visual assets for social media and event promotion on LinkedIn, TikTok , Twitter and Instagram.
Capture key insights, quotes, and highlights from ALE sessions briefs for use in social media updates, event summaries, and digital holding slides.
Support the Communications Lead in sourcing speaker bios, session descriptions, and moderator profiles, and ensuring these are uploaded to relevant platforms.
Assist the implementing the social media plan and content management updates on the ALE website, ensuring information is current and engaging
Monitor and respond to social media queries related to the ALE, ensuring responses are timely, accurate, and aligned with internal messaging.
Track social media performance and engagement analytics to inform ongoing campaign improvements and identify high-performing content.
Provide on-ground communications support during the event, including live social media coverage during the Annual Learning Event.
Ensure brand message is consistent during the ALE in liaison with the Communications team.
Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.

Learning Objectives: The intern will

Develop critical-thinking skills by contributing original ideas directly to organization head and development team in brainstorming and ideation sessions during and after the 9th Annual Learning Event.
The intern will assist in amplifying the activities through written communication skills by producing original online

Qualifications

Bachelor’s degree in communication or any related field
Design & creating videos will be an added
A good team player
A critical thinker
Communications internship experience

ICT Intern-Turkana

Program / Department Summary

The operations department is committed to implementing and maintaining the highest standards of efficiency and integrity in daily administration, logistics, procurement, asset management and IT for field offices Kenya. The overriding objective for all Mercy Corps (MC) operations activities are the prompt and effective provision of on-time solutions MCs’ beneficiary populations in compliance with MCs’ and donor policies, procedures, regulations and specifications.

General Position Summary

The primary role of the IT Intern is to support the IT infrastructure at Mercy Corps Kenya’s Field Office. The IT Intern will assist in ensuring the proper functioning of equipment and networks to meet organizational needs and demands. The intern will support daily IT operations, assist with network troubleshooting, provide basic IT training, and help with IT documentation. They will work under the guidance of the ICT Systems Administrator.

Essential Job Responsibilities

Read and understand the Mercy corps ICT Systems Policy on appropriate use. Orient staff on appropriate use and monitor use activities to ensure adherence to these policies.
Assist with daily IT operations including user support and troubleshooting of hardware and software issues.
Provide first-level support to staff for IT-related problems and escalate more complex issues to the ICT Systems Administrator.
Assist in setting up and configuring new computers, laptops, and other IT equipment.
Support the installation, configuration, and updating of software and applications on user devices.
Assist in maintaining an inventory of IT assets, ensuring records are accurate and up to date.
Support the implementation of IT policies and procedures and ensure compliance with IT standards.
Assist in conducting regular maintenance checks on IT equipment and report any issues to the ICT Systems Administrator.
Provide basic IT training to staff, including how to use common software applications and best practices for IT security.
Assist with ProSource Vendor Data Administration (VDA) setup and troubleshooting.
Conduct oneself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.
Perform other duties as assigned.

Organizational Learning

As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient, and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries

Mercy Corps team members are expected to support all efforts towards accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring, and evaluation of our field projects.
Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values always and in all in-country venues.

Safeguarding

Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work
Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members
Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options

Supervisory Responsibility

None

Accountability

Reports Directly To: ICT Systems Administrator

Works Directly With: Operations Officers, ICT Assistants and Program Staff in identifying IT needs.

Minimum Qualification & Transferable Skills

Enrollment in or recent graduation (within a year) from a recognized academic institution in Kenya with a Degree or a Diploma or a certificate.
Ability to support both hardware and software requirements in local area networking (LAN)
Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members is required.
Ability to troubleshoot, plan and design low maintenance systems.
Ability to troubleshoot and maintain both wireless and cable connections is required.
Must understand, follow and implement existing policies on IT equipment use and best practices.

Internship Opportunities at Mercy Corps