Head – Airtel Money Merchant & Distribution at Airtel
Head – Airtel Money Merchant & Distribution
Job Description
Why Airtel Africa?
At Airtel Africa, we act with passion, energy, and a can-do
attitude. Innovation with an entrepreneurial spirit drive us. If you like
“ordinary”, then we are not for you.
We champion diversity. We anticipate, adapt, and deliver
solutions that enrich the lives of communities we serve. we roll up our sleeves
to win with our customers.
By choosing Airtel, you choose to be part of a winning team.
All this in addition to a brilliant opportunity to build a career in your field
of expertise, across our different operating companies in Africa.
Airtel Africa is proud to be an equal opportunity
employer and remain fully committed to diversity and inclusion in the
workplace.
Responsibilities
- Develop
targeted strategies to onboard merchants and micro-merchants across key
Kenyan trade segments.
- Enforce
trade compliance, branding standards, and service quality across the
Airtel Money field network.
- Drive
growth and recovery initiatives in low-activity merchant pockets such as
peri-urban, estates, and rural trading centers.
- Manage
and grow strategic merchant accounts including chain retailers, bill-pay
partners, digital platforms, and aggregators.
- Ensure
operational uptime, issue resolution, and revenue growth contribution from
top-tier merchant accounts.
- Maintain
regular performance reporting and stakeholder governance.
- Expand
Airtel Money distribution coverage by identifying gaps across counties,
estates, and high-density trading corridors.
- Recruit,
train, and manage franchise partners, super-agents, and channel
distributors to ensure accessibility and proximity.
- Strengthen
liquidity models, float circulation, and cash management to ensure agent
and merchant up time.
- Enforce
trade compliance, branding standards, and service quality across the
Airtel Money field network.
- Provide
data-driven insights to drive adoption in key categories such as utilities
payments, merchant payments, P2B, and repeat usage.
- Collaborate
with Sales, Marketing, and Zonal teams to activate county-level Airtel
Money penetration plans.
Qualifications
- Bachelor’s
degree in business, Economics, Marketing, Finance, or related discipline.
- Minimum
10 years’ experience in financial services, fintech, payments, or mobile
money, distribution, key account management, or route-to-market with at
least 5 years in a senior leadership role.
- Proven
track record in merchant acquiring, business development, or payments
strategy.
- Strong
commercial acumen, negotiation, and partnership management skills.
- Deep
understanding of digital payments, mobile money, and financial inclusion
landscape.
- Experience
managing franchise or distributor networks.
- Strong
analytics and data interpretation skills.
- FMCG
distribution knowledge and trade channel execution capability.
- Key
account management and commercial negotiation skills.
- Strong
route-to-market planning and channel penetration intelligence.
Airtel Money Operations Manager at Airtel
Why Airtel Africa?
At Airtel Africa, we act with passion, energy, and a can-do
attitude. Innovation with an entrepreneurial spirit drive us. If you like
“ordinary”, then we are not for you.
We champion diversity. We anticipate, adapt, and deliver
solutions that enrich the lives of communities we serve. we roll up our sleeves
to win with our customers.
By choosing Airtel, you choose to be part of a winning team.
All this in addition to a brilliant opportunity to build a career in your field
of expertise, across our different operating companies in Africa.
Airtel Africa is proud to be an equal opportunity
employer and remain fully committed to diversity and inclusion in the
workplace.
Responsibilities
- Develop
processes and procedures to ensure efficient management of operations.
- Identify
and propose improvement opportunities for Airtel Money operations with
respective business units to increase efficiency.
- Ensure
the quality of service by enforcing compliance with Airtel Money processes
and procedures as well as the organizational and regulatory standards.
- Drive
Airtel Money partner onboarding, training, complaint resolution and user
support.
- Timely
resolution of escalated issues which may include allocation or
deallocation of partner funds, technical and customer related issues in
liaison with relevant stakeholders.
- Participate
in the Call Centre governance meetings to address timely resolution of all
Airtel Money-related Customer complaints.
- Review
of customer journeys in liaison with Customer experience teams to improve
service delivery and uptake of products and services.
- Participate
in developing service level agreements (SLAs) with partners and key
stakeholders
- Ensure
team Participation in system testing for all modifications of products and
services as per agreed timeframes and provide accurately documented User
Acceptance Tests.
- Drive
closure of user and customer impacting system malfunctions within given
SLA.
Qualifications
- Undergraduate
degree in Business related field.
- At
least 8-10 years’ relevant experience in mobile money commerce or
digital payments with at least 3 – 5 years in a leadership role.
- Project
Management qualifications will be an added advantage.
- Good
knowledge of Operations supports digital payment solutions.
- Advanced
Excel skills.
- Good
understanding of the requisite regulatory requirements within the
industry.
- Good
understanding of the Kenyan mobile commerce Market.
- Strong
data analytical and problem-solving skills.
- Good
planning and organizing skills.
Merchant & Distribution Manager at Airtel
At Airtel Africa, we act with passion, energy, and a can-do
attitude. Innovation with an entrepreneurial spirit drive us. If you like
“ordinary”, then we are not for you.
We champion diversity. We anticipate, adapt, and deliver
solutions that enrich the lives of communities we serve. we roll up our sleeves
to win with our customers.
By choosing Airtel, you choose to be part of a winning team.
All this in addition to a brilliant opportunity to build a career in your field
of expertise, across our different operating companies in Africa.
Airtel Africa is proud to be an equal opportunity
employer and remain fully committed to diversity and inclusion in the
workplace.
Responsibilities
- Develop
targeted strategies to onboard merchants and micro-merchants across key
Kenyan trade segments.
- Enforce
trade compliance, branding standards, and service quality across the
Airtel Money field network.
- Drive
growth and recovery initiatives in low-activity merchant pockets such as
peri-urban, estates, and rural trading centers.
- Manage
and grow strategic merchant accounts including chain retailers, bill-pay
partners, digital platforms, and aggregators.
- Ensure
operational uptime, issue resolution, and revenue growth contribution from
top-tier merchant accounts.
- Maintain
regular performance reporting and stakeholder governance.
- Expand
Airtel Money distribution coverage by identifying gaps across counties,
estates, and high-density trading corridors.
- Recruit,
train, and manage franchise partners, super-agents, and channel
distributors to ensure accessibility and proximity.
- Strengthen
liquidity models, float circulation, and cash management to ensure agent
and merchant up time.
- Enforce
trade compliance, branding standards, and service quality across the
Airtel Money field network.
- Provide
data-driven insights to drive adoption in key categories such as utilities
payments, merchant payments, P2B, and repeat usage.
- Collaborate
with Sales, Marketing, and Zonal teams to activate county-level Airtel
Money penetration plans.
Qualifications
- Bachelor’s
degree in business, Economics, Marketing, Finance, or related discipline.
- Minimum
10 years’ experience in financial services, fintech, payments, or mobile
money, distribution, key account management, or route-to-market with at
least 5 years in a senior leadership role.
- Proven
track record in merchant acquiring, business development, or payments
strategy.
- Strong
commercial acumen, negotiation, and partnership management skills.
- Deep
understanding of digital payments, mobile money, and financial inclusion
landscape.
- Experience
managing franchise or distributor networks.
- Strong
analytics and data interpretation skills.
- FMCG
distribution knowledge and trade channel execution capability.
- Key
account management and commercial negotiation skills.
- Strong
route-to-market planning and channel penetration intelligence.
Network.Planning>Transmission Planning Engineer at Airtel
Responsibilities
The role-holder duties will include and not limited to:
- Maintain
and improve Transmission (Microwave, IPRAN and fiber) network quality
through regular review and proactive solution-based plans to meet service
level objectives
- Drive
transmission network expansion in line with the business strategy.
- Monitor
performance of the Transmission network (Microwave, IPRAN, VSAT and Fibre)
through available statistics to determine required transmission network
upgrades / expansions and improve service quality.
- Inventory
management to ensure company property is accurately recorded.
- Ensure
availability and continuous improvement of Microwave network, IPRAN
network and Fibre access network.
- Ensure
that microwave, IPRAN and Fibre access projects / deployments are
conducted in accordance with relevant matrixes and within budget
- Validate
microwave, IPRAN and Fibre access network designs in alignment with the
respective vendor teams.
- Evaluate
strategic partners’ Transmission Network proposals and compare this with
network projections and Airtel design guidelines.
- Ensure
upgrades plans for all links operating above 70% and accurate
quantification of transmission links in the network.
- Prepare
quarterly and annual returns to the regulator and for budgeting purposes.
- Oversee
transmission network change request management and acceptance test
verification by checking, validating, and recommending for approval of
proposed changes.
- Review
the acceptance tests and compare them with planning data.
Qualifications
Qualifications and Required Competencies
- Graduate
degree in engineering/technology (Electronics & Communication)
- 4-5
years of requisite experience in Transmission Planning and Optimization of
(Microwave, IPRAN and Fibre Optics networks) with good understanding of
transmissions networks.
- Deep
understanding of latest technological trends in Transmission Network,
including classical Microwave, IPRAN and DWDM systems, etc.
- Experience
in operating in a multivendor environment.
- Strong
analytical skills
- A team
player with strong organizational skills
- Good
communication and Interpersonal skills
Retail Experience Manager at Airtel
JOB PURPOSE
- The
Retail Experience Manager will lead the operational management of 540+
Company-Owned, Company-Operated (COCO) retail stores across Africa. The
role holders’ mission is to drive profitability, customer satisfaction,
and brand excellence while ensuring compliance and process
innovation.
KEY RESPONSIBILITIES
- Retail
Performance & Profitability
- Drive
P&L for 540+ stores, ensuring profitability through cost optimization
and revenue growth.
- Monitor
sales KPIs (footfall, conversion rates) and implement corrective actions.
- Collaborate
with Merchandising teams to optimize product mix per country.
- Customer
Experience (CX) Excellence
- Drive
superior in-store CX through staff training, service standards, and
feedback loops.
- Implement
defined CX initiatives and track high-performing stores.
- Process
Simplification & Automation
- Map
end-to-end retail processes (inventory, staffing, replenishment) and
eliminate inefficiencies.
- Deploy
automation tools (QMS, CRM, Kiosk) and integrated POS systems.
- Brand
Experience
- Roll
out standardized, modern store designs to amplify Airtel’s brand identity.
- Ensure
consistent visual merchandising and product displays
- Compliance
& Risk Mitigation
- Ensure
adherence to local labor, tax, and retail regulations across 14
countries.
- Implement
anti-fraud controls (cash management, inventory audits) and crisis
management plans.
- Ensure
compliance training is refreshed regularly for all teams.
Education
- Bachelor’s
degree in business/Retail Management; MBA preferred.
Experience
- 7-10
years’ work experience in retail management, including P&L ownership
of stores.
Airtel Money Legal & Regulatory Manager at Airtel
Responsibilities
Duties will include and not limited to:
- Drive
the Internal Audit plan and effectively coordinate with external partners
to ensure execution
- Supporting
the Compliance Manager in obtaining all relevant licences, authorizations,
services (products and tariff) approvals as per the law and regulations.
- Preparation
and submission of quarterly and annual compliance reports to the
Communications Authority and other relevant government authorities as may
be required.
- Review
of new and proposed legislation, advice on its impact on the Airtel money
activities.
- Support
in engagement activities with (including without limitation) the
Communications Authority, the Central Bank of Kenya, Financial Reporting
Center and the Unclaimed Assets Authority.
- Prepares
and submits monthly and quarterly reports to general management level and
highlights significant events promptly.
- Support
Business with mobile money commercial partnerships, review all Airtel
Mobile Money contracts to support Commercial and Product teams with
contract negotiation towards minimizing liabilities and adverse exposure
for the Company.
- Manage
case files, settlements, reporting requirements (monthly legal register,
show cause notice register) and external’ engagement in line with Airtel
Money policies.
- Maintain
legal and regulatory internal compliance checklists.
- End to
end management and coordination of Shareholder Meetings, Board of
Directors meetings and Board Committee meetings
- Preparation
and submission of monthly, quarterly reports and filing of all statutory
annual returns,
- Ensuring
smooth relations and interface with other Divisions within the
Company-on-Company Secretarial matters and corporate documents and
records.
Qualifications
Qualifications and Required Competencies
- Law
Degree and an Advocate of the High Court of Kenya. A master’s degree in
law, business or economics is an added advantage.
- A
Certified Public Secretary (CPS(K)) with a valid certificate of good
standing
- Excellent
knowledge of laws and regulations applicable to a telecommunications
company.
- Strong
work ethics with a positive “get it done” attitude.
- Good
organization skills with exceptional attention to detail.
- Good
interpersonal and communication skills with a team-focused attitude.
- Confident,
voracious reader with an analytical mind, a desire to excel and a passion
for legal work and the telecommunications industry.
Lead Products B2B at Airtel
This role reports directly to the Enterprise Director. The
role holder will be responsible for implementation, execution and monitoring of
all Enterprise market initiatives. He/she will develop market solutions
and programs aimed at increasing customer acquisition, sales revenues, usage
and retention. They will also develop pricing guidelines aimed at ensuring
profitability and market competitiveness
Responsibilities
- Lead
end-to-end product lifecycle management from ideation to launch and
post-launch support.
- Ensure
that all product pricing is aligned with current business
requirements
- Monthly
review of performance and productivity of all services across all KPIs and
business customer segments including postpaid individuals and formulating
robust Usage & Retention initiatives ensuring a good return of
investment for the business
- Test
and validate all new products including changes in pricing before actual
roll out
- End to
end management of product life cycle for all existing and new products
including user tests for new products, approvals and documentation for
change requests
- Develop
value proposition for B2B mobile money payments to grow penetration of
services
- Build
collaborative relationships with internal stakeholders to ensure customer
satisfaction
- Drive
the bid process management including aligning with sales heads on the list
of bid opportunities, maintain records, ensure due compliance, manage
escalations, support with the fulfilment and delivery of won bids
- Launch
trade engagement programs, build third party alliances and representation
in trade forums for customer acquisition
Qualifications
- Business
Degree, tech savvy with excellent skills in advanced Excel
- Good
planning & organization skills with Project Management
experience
- 3-5
years’ experience in marketing & product management within
telecommunication industry
- Business
acumen with good communication skills
- Working
knowledge of business planning, financial analytics and budgeting
processes
- Customer
centric with strong problem-solving skills
- Ability
to lead a team and work as part of a team
- Good
interpersonal skills; able to engage at all levels