Communications Manager at Artcaffe Coffee and Bakery
Artcaffé is looking for a dynamic and strategic
Communications Manager to join our growing team. If you’re passionate about
storytelling, brand building, and creating meaningful customer connections,
this role is for you.
About the Role
- As
Communications Manager, you will be responsible for shaping and amplifying
the Artcaffé brand voice across all channels. You’ll lead internal and
external communications, manage campaigns, and ensure consistency in
messaging that reflects our identity and values.
Key Responsibilities:
- Develop
and execute integrated communication strategies
- Manage
brand messaging across digital and in-store channels
- Oversee
content creation (social media, email, website, campaigns)
- Monitor
brand performance and engagement metrics
- Ensure
consistency in tone, voice, and visual identity
What We’re Looking For:
- 3-5
years of experience in communications or marketing in an agency or
corporate setting
- Strong
copywriting and storytelling skills
- Experience
managing multi-channel campaigns
- Excellent
stakeholder management and collaboration skills
- Ability
to work in a fast-paced, creative environment
- Understanding
of and experience using Al tools/programs is a plus
- Experience
in F&B, retail, or lifestyle brands is a plus
- Applicants
should be ready to provide a creative portfolio, including past work,
content pieces, and campaigns they have managed
How to Apply
Submit your resume and a cover letter to hr@artcaffe.co.ke,
with “ACBLCRMM-0426” or “ACBLCM-0426” as the subject line. Application
Deadline: 17th April 2026
CRM Manager at Artcaffe Coffee and Bakery
Artcaffé is looking for a data-driven and customer-focused
CRM Manager to join our team. This role is ideal for someone who is passionate
about building meaningful customer relationships, leveraging data insights, and
driving engagement and loyalty.
About the Role
- As CRM
Manager, you will own and optimize our customer relationship management
strategy. You’ll be responsible for enhancing customer journeys,
increasing retention, and driving personalized communication across all
touchpoints.
Key Responsibilities
- Develop
and execute CRM strategies to drive customer acquisition, engagement, and
retention
- Manage
and optimize CRM platforms and customer databases
- Design
and implement targeted campaigns (email, SMS, loyalty programs)
- Analyze
customer data and behavior to generate actionable insights
- Segment
audiences to deliver personalized and relevant communications
- Track,
measure, and report on campaign performance and ROI Continuously improve
customer journeys and lifecycle strategies
Requirements
- 5-7
years of experience in CRM, marketing, or customer engagement roles
- Strong
analytical skills and experience working with customer data
- Experience
with CRM tools/platforms (e.g., HubSpot, Salesforce, or similar) as well
as managing loyalty programs
- Strong
understanding of customer segmentation and lifecycle marketing
- Strong
project management and organizational skills
- Excellent
communication and collaboration skills
- Experience
in F&B, retail, or lifestyle brands is a plus
- Familiarity
with automation tools and Al-driven marketing solutions is a plus
How to Apply
Submit your resume and a cover letter to hr@artcaffe.co.ke,
with “ACBLCRMM-0426” or “ACBLCM-0426” as the subject line. Application
Deadline: 17th April 2026
HR Officer at Artcaffe Coffee and Bakery
About the Role:
We are seeking a hands on Human Resources Officer to support
our operational HR functions across multiple locations. In this role, you will
be the backbone of our HR operations, ensuring seamless execution of employee
relations, compliance, payroll coordination, and performance management. You
will work closely with management and staff to maintain a motivated, compliant,
and high-performing workforce.
Key Responsibilities
- Employee
Relations & Case Management: Serve as the primary point of
contact for employee queries, grievances, disciplinary hearings, and
conflict resolution, ensuring fair and consistent application of company
policies.
- Compliance
& HR Operations: Maintain accurate employee records, oversee
contract administration, and ensure full compliance with Kenyan labor laws
and statutory requirements across all branches.
- Payroll
& Benefits Coordination: Manage payroll inputs, statutory
deductions, leave administration, and employee benefits to ensure accuracy
and timeliness.
- Performance
Management Support: Partner with department heads to drive the
performance review cycle, providing guidance on performance improvement
plans and coaching conversations.
- Policy
Implementation: Support the rollout and enforcement of HR policies
and procedures, ensuring alignment with operational needs and legal
standards.
- Culture
& Employee Engagement: Champion Artcaffe’s culture by
coordinating staff engagement initiatives, wellness programs, and
recognition efforts to boost morale and retention.
Qualifications
- A
Bachelor’s degree in Human Resources, Business Administration, or a
related field with CHRP as an added advantage
- Should
be a member of IHRM
- 3+
years of HR operations experience, preferably within the hospitality,
retail, or FMCG industries.
- Strong
working knowledge of Kenyan labor laws, statutory compliance, and
disciplinary processes.
- Proven
experience with payroll coordination and HRIS systems.
- Excellent
interpersonal, negotiation, and conflict-resolution skills.
- A
detail-oriented, organized, and resilient individual capable of thriving
in a fast-paced, multi-branch environment.
How to Apply
Submit your resume and a cover letter to hr@artcaffe.co.ke,
with “ACBLHRO-0426” as the subject line.
Application Deadline: 7th April 2026
Restaurant Supervisor at Artcaffé
Restaurant Supervisor
Company: Artcaffé
Location: Artcaffé Branches, Kenya
Employment Type: Full-time
Application Deadline: 23rd February 2026
Artcaffé is seeking a proactive and personable Restaurant
Supervisor with a strong hospitality background to join its growing
team. If you thrive under pressure, inspire teams to excel, and are passionate
about delivering memorable guest experiences, this opportunity is for you.
Key Responsibilities
- Lead
and mentor a team of service staff, ensuring effective training,
scheduling, and performance management.
- Oversee
daily restaurant operations while maintaining seamless service and
upholding Artcaffé’s high standards.
- Foster
a warm, welcoming atmosphere by engaging with guests and resolving
concerns professionally.
- Collaborate
with kitchen and management teams to ensure smooth coordination and
exceptional dining experiences.
- Assist
in inventory management, stock control, and procurement to optimize
efficiency.
- Ensure
strict compliance with health, safety, and hygiene regulations.
- Support
the Restaurant Manager in implementing strategies to drive sales and
enhance guest satisfaction.
Qualifications & Requirements
- Diploma
or Degree in Hospitality Management or a related field
(preferred).
- Minimum 2–3
years’ supervisory experience in a restaurant, café, or hotel
environment.
- Strong
leadership skills with the ability to motivate and develop a diverse team.
- Excellent
communication and problem-solving abilities.
- Familiarity
with POS/ERP systems (e.g., Micros) is an added advantage.
- Flexibility
to work shifts, including weekends and public holidays.
Why Join Artcaffé?
- Be
part of a premium and expanding brand with a vibrant culture.
- Access
opportunities for career growth and skill development.
How to Apply
Send your resume and cover letter to: hr@artcaffe.co.ke Use “ACBLRS-022026” as
the subject line. Application Deadline: 23rd February 2026
Customer Experience (CX) Specialist at Artcaffé
Customer Experience (CX) Specialist at Artcaffé
Company: Artcaffé
Location: Artcaffé Branches, Kenya
Application Deadline: 23rd February 2026
Employment Type: Full-time
Artcaffé is seeking a passionate and guest-focused Customer
Experience (CX) Specialist to join its dynamic hospitality team. If
you thrive in a fast-paced environment, love creating memorable guest
experiences, and are driven by service excellence, this opportunity is for you.
About the Role
The CX Specialist will be responsible for ensuring a
seamless and delightful guest journey while driving operational excellence,
team performance, and revenue growth across Artcaffé branches.
Key Responsibilities
1. Guest Engagement
- Ensure
a seamless and delightful guest journey—from warm welcome to fond
farewell.
- Gather
feedback and encourage guests to share their experiences through Google
reviews.
2. Team Leadership & Influence
- Lead
by example with a strong on-floor presence.
- Motivate,
mentor, and coach team members in real time to elevate service standards.
3. Operational Excellence
- Collaborate
with shift managers and kitchen teams to ensure smooth, efficient service.
- Proactively
resolve issues during high-volume shifts and special events.
4. Sales & Upselling
- Drive
revenue by actively promoting Artcaffé’s offerings through strategic
upselling.
- Boost
sales during peak hours and events.
5. Brand Representation & Growth
- Represent
Artcaffé confidently at events and build strong guest relationships.
- Foster
guest loyalty and repeat visits.
6. Reporting & Insights
- Submit
weekly reports on guest feedback, wins, and team performance.
Qualifications & Requirements
- Minimum 5
years’ experience in a supervisory role within a high-volume
hospitality setting.
- Degree
or diploma in Food & Beverage (F&B) or a related
course.
- Exceptional
communication and interpersonal skills.
- Proven
experience in service recovery, team coaching, and driving sales.
- Energetic,
sales-driven, and committed to excellence.
- Flexible
availability, including late nights, weekends, and public holidays.
How to Apply
Submit your resume and cover letter to: hr@artcaffe.co.ke Use “ACBLCX-022026” as
the subject line. Application Deadline: 23rd February 2026