Restaurant Supervisor at Artcaffé
Restaurant Supervisor
Company: Artcaffé
Location: Artcaffé Branches, Kenya
Employment Type: Full-time
Application Deadline: 23rd February 2026
Artcaffé is seeking a proactive and personable Restaurant
Supervisor with a strong hospitality background to join its growing
team. If you thrive under pressure, inspire teams to excel, and are passionate
about delivering memorable guest experiences, this opportunity is for you.
Key Responsibilities
- Lead
and mentor a team of service staff, ensuring effective training,
scheduling, and performance management.
- Oversee
daily restaurant operations while maintaining seamless service and
upholding Artcaffé’s high standards.
- Foster
a warm, welcoming atmosphere by engaging with guests and resolving
concerns professionally.
- Collaborate
with kitchen and management teams to ensure smooth coordination and
exceptional dining experiences.
- Assist
in inventory management, stock control, and procurement to optimize
efficiency.
- Ensure
strict compliance with health, safety, and hygiene regulations.
- Support
the Restaurant Manager in implementing strategies to drive sales and
enhance guest satisfaction.
Qualifications & Requirements
- Diploma
or Degree in Hospitality Management or a related field
(preferred).
- Minimum 2–3
years’ supervisory experience in a restaurant, café, or hotel
environment.
- Strong
leadership skills with the ability to motivate and develop a diverse team.
- Excellent
communication and problem-solving abilities.
- Familiarity
with POS/ERP systems (e.g., Micros) is an added advantage.
- Flexibility
to work shifts, including weekends and public holidays.
Why Join Artcaffé?
- Be
part of a premium and expanding brand with a vibrant culture.
- Access
opportunities for career growth and skill development.
How to Apply
Send your resume and cover letter to: hr@artcaffe.co.ke Use “ACBLRS-022026” as
the subject line. Application Deadline: 23rd February 2026
Customer Experience (CX) Specialist at Artcaffé
Customer Experience (CX) Specialist at Artcaffé
Company: Artcaffé
Location: Artcaffé Branches, Kenya
Application Deadline: 23rd February 2026
Employment Type: Full-time
Artcaffé is seeking a passionate and guest-focused Customer
Experience (CX) Specialist to join its dynamic hospitality team. If
you thrive in a fast-paced environment, love creating memorable guest
experiences, and are driven by service excellence, this opportunity is for you.
About the Role
The CX Specialist will be responsible for ensuring a
seamless and delightful guest journey while driving operational excellence,
team performance, and revenue growth across Artcaffé branches.
Key Responsibilities
1. Guest Engagement
- Ensure
a seamless and delightful guest journey—from warm welcome to fond
farewell.
- Gather
feedback and encourage guests to share their experiences through Google
reviews.
2. Team Leadership & Influence
- Lead
by example with a strong on-floor presence.
- Motivate,
mentor, and coach team members in real time to elevate service standards.
3. Operational Excellence
- Collaborate
with shift managers and kitchen teams to ensure smooth, efficient service.
- Proactively
resolve issues during high-volume shifts and special events.
4. Sales & Upselling
- Drive
revenue by actively promoting Artcaffé’s offerings through strategic
upselling.
- Boost
sales during peak hours and events.
5. Brand Representation & Growth
- Represent
Artcaffé confidently at events and build strong guest relationships.
- Foster
guest loyalty and repeat visits.
6. Reporting & Insights
- Submit
weekly reports on guest feedback, wins, and team performance.
Qualifications & Requirements
- Minimum 5
years’ experience in a supervisory role within a high-volume
hospitality setting.
- Degree
or diploma in Food & Beverage (F&B) or a related
course.
- Exceptional
communication and interpersonal skills.
- Proven
experience in service recovery, team coaching, and driving sales.
- Energetic,
sales-driven, and committed to excellence.
- Flexible
availability, including late nights, weekends, and public holidays.
How to Apply
Submit your resume and cover letter to: hr@artcaffe.co.ke Use “ACBLCX-022026” as
the subject line. Application Deadline: 23rd February 2026