Internship | Job Vacancies at Artcaffé

Vacancies at Artcaffe Coffee and Bakery

Waitstaff

Artcaffe is thrilled to announce the opening of our brand-new branch in the heart of Ngong! We're on the lookout for young, vibrant, and talented individuals from the Ngong Community to join our founding team and be part of this exciting new journey. If you're passionate about hospitality, love creating memorable guest experiences, and are ready to grow with a dynamic team, we want to hear from you!

Why Join Artcaffe Ngong?

Be a founding member of a beloved brand right here in Ngong.
Work in a supportive, creative, and fast-paced environment.
Opportunities for growth and development within thecompany.
Join a team that feels like family from day one!

Who We're Looking For:

Ngong locals - this is your chance to represent your hometown and grow with us!
Young, energetic, and passionate individuals with a flair for hospitality.
Team players with a positive attitude and a willingness to learn.
No prior experience is required for many roles! We value enthusiasm and a can-do spirit above all.
Don't miss this opportunity to be part of something special from the very beginning! Artcaffe Ngong is more than just a workplace - it's a place to build your career, shine, and make a difference in your community.

Method of Application

If you're ready to bring your talent and energy to Artcaffe, send your application to hr@artcaffe.co.ke with the subject line: "[position] ACBL - Ngong" (e.g., "Barista ACBL - Ngong"). Deadline for Applications: Close of business on 23rd June 2025.

Baristas

Why Join Artcaffe Ngong?

Be a founding member of a beloved brand right here in Ngong.
Work in a supportive, creative, and fast-paced environment.
Opportunities for growth and development within thecompany.
Join a team that feels like family from day one!

Who We're Looking For:

Ngong locals - this is your chance to represent your hometown and grow with us!
Young, energetic, and passionate individuals with a flair for hospitality.
Team players with a positive attitude and a willingness to learn.
No prior experience is required for many roles! We value enthusiasm and a can-do spirit above all.
Don't miss this opportunity to be part of something special from the very beginning! Artcaffe Ngong is more than just a workplace - it's a place to build your career, shine, and make a difference in your community.

Method of Application

Cooks

Why Join Artcaffe Ngong?

Be a founding member of a beloved brand right here in Ngong.
Work in a supportive, creative, and fast-paced environment.
Opportunities for growth and development within thecompany.
Join a team that feels like family from day one!

Who We're Looking For:

Ngong locals - this is your chance to represent your hometown and grow with us!
Young, energetic, and passionate individuals with a flair for hospitality.
Team players with a positive attitude and a willingness to learn.
No prior experience is required for many roles! We value enthusiasm and a can-do spirit above all.
Don't miss this opportunity to be part of something special from the very beginning! Artcaffe Ngong is more than just a workplace - it's a place to build your career, shine, and make a difference in your community.

Method of Application

Cashiers

Why Join Artcaffe Ngong?

Be a founding member of a beloved brand right here in Ngong.
Work in a supportive, creative, and fast-paced environment.
Opportunities for growth and development within thecompany.
Join a team that feels like family from day one!

Who We're Looking For:

Ngong locals - this is your chance to represent your hometown and grow with us!
Young, energetic, and passionate individuals with a flair for hospitality.
Team players with a positive attitude and a willingness to learn.
No prior experience is required for many roles! We value enthusiasm and a can-do spirit above all.
Don't miss this opportunity to be part of something special from the very beginning! Artcaffe Ngong is more than just a workplace - it's a place to build your career, shine, and make a difference in your community.

Method of Application

Stewards

Why Join Artcaffe Ngong?

Be a founding member of a beloved brand right here in Ngong.
Work in a supportive, creative, and fast-paced environment.
Opportunities for growth and development within thecompany.
Join a team that feels like family from day one!

Who We're Looking For:

Ngong locals - this is your chance to represent your hometown and grow with us!
Young, energetic, and passionate individuals with a flair for hospitality.
Team players with a positive attitude and a willingness to learn.
No prior experience is required for many roles! We value enthusiasm and a can-do spirit above all.
Don't miss this opportunity to be part of something special from the very beginning! Artcaffe Ngong is more than just a workplace - it's a place to build your career, shine, and make a difference in your community.

Method of Application

Lead Controller – Audit, Risk & Compliance at Artcaffe

Lead Controller – Audit, Risk & Compliance

Are you a detail-oriented governance professional who thrives on protecting business integrity? We are seeking a Lead Controller – Audit, Risk & Compliance to safeguard our operations across all branches. In this role, you will be the eyes and ears on the ground, ensuring every outlet strictly adheres to company SOPs, regulatory requirements, and financial controls. Your work will directly contribute to reducing operational losses, preventing fraud, and strengthening our internal control environment. If you have a sharp eye for irregularities, a passion for process improvement, and the confidence to speak up when things don’t look right, this role is for you.

Key Responsibilities:

1. Compliance & Operational Monitoring

Monitor branch operations to ensure full adherence to company SOPs and operational procedures.
Conduct regular compliance checks and flag areas of non-compliance with documented reports.
Drive consistent implementation of company policies across all units.

2. Risk Assessment & Management

Identify operational risks within branch activities and conduct periodic risk assessments across departments.
Maintain intense focus on high-risk areas: cash handling, inventory management, and procurement processes.
Recommend practical controls to mitigate identified risks.

3. Inventory & Asset Controls

Perform regular stock audits and inventory verification to ensure accuracy.
Investigate stock discrepancies, shrinkage, and unusual usage patterns.
Support the implementation and refinement of inventory control systems.

4. Operational Audits

Execute operational checks on cash controls, POS procedures, and staff compliance.
Support internal audit fieldwork across multiple branches, documenting findings and providing actionable recommendations.

5. Fraud & Loss Prevention

Assist in investigations related to suspected fraud, theft, or misconduct.
Report suspicious activities or irregularities immediately to the Head of Department.
Support the rollout of loss prevention strategies and awareness initiatives.

6. Reporting & Documentation

Prepare clear, concise compliance and risk monitoring reports.
Maintain meticulous documentation of all inspections, audit findings, and corrective action plans.
Track and verify the closure of corrective actions to ensure issues do not recur.

Qualifications & Experience:

Education: Bachelor’s degree in Risk Management, Finance, Accounting, Business Administration, or a related field.
Certification (Preferred): CPA, CIA, CISA, or equivalent professional qualification is a strong advantage.
Experience: 3–5 years in risk, compliance, internal audit, internal controls, or a similar governance role.
Industry Background: Experience in retail, hospitality, food & beverage, manufacturing, or multi-site operations is highly preferred.
Technical Knowledge: Working knowledge of risk assessment methodologies, compliance monitoring, control testing, and report writing. Familiarity with anti-fraud regulations, data protection, labour law, health & safety, and financial controls.
Tech Skills: Strong computer literacy, with proficiency in Microsoft Excel, spreadsheets, reporting tools, and basic data analysis.

How to Apply

Submit your resume and a cover letter to hr@artcaffe.co.ke, with subject “ACBLLC-0526” as the subject line. Application Deadline: 5th June 2026

HORECA Account & Client Relations Manager at Artcaffe Coffee and Bakery

About the Role:

Are you a relationship-driven professional with a deep understanding of the Hotel, Restaurant, and Café (HORECA) landscape? We are seeking a dedicated HORECA Manager to serve as the primary bridge between our brand and our valued clients. In this role, you will manage a portfolio of key accounts, ensuring seamless execution from order placement to final delivery, while proactively identifying opportunities for growth. This is not a “hard sales” cold-calling role; it is a strategic position focused on nurturing partnerships, managing complex projects, and ensuring operational excellence alongside our Head of B2B.

Key Responsibilities

Client Relationship & Trusted Advisory: Serve as the primary point of contact for assigned HORECA accounts. You will build long-lasting partnerships by understanding client business challenges and collaborating with internal teams to resolve issues swiftly.
Project & Order Management: Support the Head of B2B on larger initiatives while maintaining rigorous oversight of day-to-day operations. This includes coordinating with production, logistics, and procurement to ensure client timelines and quality standards are met without fail.
Commercial Operations & Administration: Maintain meticulous logs of orders and invoices. Partner closely with the finance team on reconciliations and credit notes, ensuring a smooth and transparent billing process for the client.
Account Growth & Analysis: Identify opportunities for upselling and cross-selling within your portfolio. Prepare and present performance reports and gap analyses to clients, using data to drive improved processes and outcomes.

Qualifications

Education & Experience: Bachelor’s degree in Business or equivalent experience, combined with a proven track record in Account Management, Client Services, or Sales.
Industry Know-How: Prior experience within the food industry HORECA segment is essential. You speak the language of chefs, F&B directors, and procurement managers.
Organizational Excellence: Exceptional ability to manage multiple projects simultaneously without dropping the ball. You know how to chase internal teams effectively while maintaining positive working relationships.
Problem Solver: A proactive mindset with the ability to navigate complex logistical or operational challenges on behalf of the client.
Network: An established network within the local HORECA industry is highly preferred.

How to Apply

Please send your CV outlining your relevant experience and why you are the perfect fit for ArtCaffe to hr@artcaffe.co.ke with the subject line “ACBLHM-0426”.

Application Deadline:30th April 2026

Communications Manager at Artcaffe Coffee and Bakery

Artcaffé is looking for a dynamic and strategic Communications Manager to join our growing team. If you’re passionate about storytelling, brand building, and creating meaningful customer connections, this role is for you.

About the Role

As Communications Manager, you will be responsible for shaping and amplifying the Artcaffé brand voice across all channels. You’ll lead internal and external communications, manage campaigns, and ensure consistency in messaging that reflects our identity and values.

Key Responsibilities:

Develop and execute integrated communication strategies
Manage brand messaging across digital and in-store channels
Oversee content creation (social media, email, website, campaigns)
Monitor brand performance and engagement metrics
Ensure consistency in tone, voice, and visual identity

What We’re Looking For:

3-5 years of experience in communications or marketing in an agency or corporate setting
Strong copywriting and storytelling skills
Experience managing multi-channel campaigns
Excellent stakeholder management and collaboration skills
Ability to work in a fast-paced, creative environment
Understanding of and experience using Al tools/programs is a plus
Experience in F&B, retail, or lifestyle brands is a plus
Applicants should be ready to provide a creative portfolio, including past work, content pieces, and campaigns they have managed

How to Apply

Submit your resume and a cover letter to hr@artcaffe.co.ke, with “ACBLCRMM-0426” or “ACBLCM-0426” as the subject line. Application Deadline: 17th April 2026

CRM Manager at Artcaffe Coffee and Bakery

Artcaffé is looking for a data-driven and customer-focused CRM Manager to join our team. This role is ideal for someone who is passionate about building meaningful customer relationships, leveraging data insights, and driving engagement and loyalty.

About the Role

As CRM Manager, you will own and optimize our customer relationship management strategy. You’ll be responsible for enhancing customer journeys, increasing retention, and driving personalized communication across all touchpoints.

Key Responsibilities

Develop and execute CRM strategies to drive customer acquisition, engagement, and retention
Manage and optimize CRM platforms and customer databases
Design and implement targeted campaigns (email, SMS, loyalty programs)
Analyze customer data and behavior to generate actionable insights
Segment audiences to deliver personalized and relevant communications
Track, measure, and report on campaign performance and ROI Continuously improve customer journeys and lifecycle strategies

Requirements

5-7 years of experience in CRM, marketing, or customer engagement roles
Strong analytical skills and experience working with customer data
Experience with CRM tools/platforms (e.g., HubSpot, Salesforce, or similar) as well as managing loyalty programs
Strong understanding of customer segmentation and lifecycle marketing
Strong project management and organizational skills
Excellent communication and collaboration skills
Experience in F&B, retail, or lifestyle brands is a plus
Familiarity with automation tools and Al-driven marketing solutions is a plus

How to Apply

Submit your resume and a cover letter to hr@artcaffe.co.ke, with “ACBLCRMM-0426” or “ACBLCM-0426” as the subject line. Application Deadline: 17th April 2026

HR Officer at Artcaffe Coffee and Bakery

About the Role:

We are seeking a hands on Human Resources Officer to support our operational HR functions across multiple locations. In this role, you will be the backbone of our HR operations, ensuring seamless execution of employee relations, compliance, payroll coordination, and performance management. You will work closely with management and staff to maintain a motivated, compliant, and high-performing workforce.

Key Responsibilities

Employee Relations & Case Management: Serve as the primary point of contact for employee queries, grievances, disciplinary hearings, and conflict resolution, ensuring fair and consistent application of company policies.
Compliance & HR Operations: Maintain accurate employee records, oversee contract administration, and ensure full compliance with Kenyan labor laws and statutory requirements across all branches.
Payroll & Benefits Coordination: Manage payroll inputs, statutory deductions, leave administration, and employee benefits to ensure accuracy and timeliness.
Performance Management Support: Partner with department heads to drive the performance review cycle, providing guidance on performance improvement plans and coaching conversations.
Policy Implementation: Support the rollout and enforcement of HR policies and procedures, ensuring alignment with operational needs and legal standards.
Culture & Employee Engagement: Champion Artcaffe’s culture by coordinating staff engagement initiatives, wellness programs, and recognition efforts to boost morale and retention.

Qualifications

A Bachelor’s degree in Human Resources, Business Administration, or a related field with CHRP as an added advantage
Should be a member of IHRM
3+ years of HR operations experience, preferably within the hospitality, retail, or FMCG industries.
Strong working knowledge of Kenyan labor laws, statutory compliance, and disciplinary processes.
Proven experience with payroll coordination and HRIS systems.
Excellent interpersonal, negotiation, and conflict-resolution skills.
A detail-oriented, organized, and resilient individual capable of thriving in a fast-paced, multi-branch environment.

How to Apply

Submit your resume and a cover letter to hr@artcaffe.co.ke, with “ACBLHRO-0426” as the subject line.

Application Deadline: 7th April 2026

Restaurant Supervisor at Artcaffé

Restaurant Supervisor

Company: Artcaffé
Location: Artcaffé Branches, Kenya
Employment Type: Full-time
Application Deadline: 23rd February 2026

Artcaffé is seeking a proactive and personable Restaurant Supervisor with a strong hospitality background to join its growing team. If you thrive under pressure, inspire teams to excel, and are passionate about delivering memorable guest experiences, this opportunity is for you.

Key Responsibilities

Lead and mentor a team of service staff, ensuring effective training, scheduling, and performance management.
Oversee daily restaurant operations while maintaining seamless service and upholding Artcaffé’s high standards.
Foster a warm, welcoming atmosphere by engaging with guests and resolving concerns professionally.
Collaborate with kitchen and management teams to ensure smooth coordination and exceptional dining experiences.
Assist in inventory management, stock control, and procurement to optimize efficiency.
Ensure strict compliance with health, safety, and hygiene regulations.
Support the Restaurant Manager in implementing strategies to drive sales and enhance guest satisfaction.

Qualifications & Requirements

Diploma or Degree in Hospitality Management or a related field (preferred).
Minimum 2–3 years’ supervisory experience in a restaurant, café, or hotel environment.
Strong leadership skills with the ability to motivate and develop a diverse team.
Excellent communication and problem-solving abilities.
Familiarity with POS/ERP systems (e.g., Micros) is an added advantage.
Flexibility to work shifts, including weekends and public holidays.

Why Join Artcaffé?

Be part of a premium and expanding brand with a vibrant culture.
Access opportunities for career growth and skill development.

How to Apply

Send your resume and cover letter to: hr@artcaffe.co.ke Use “ACBLRS-022026” as the subject line. Application Deadline: 23rd February 2026

Customer Experience (CX) Specialist at Artcaffé

Customer Experience (CX) Specialist at Artcaffé

Company: Artcaffé
Location: Artcaffé Branches, Kenya
Application Deadline: 23rd February 2026
Employment Type: Full-time

Artcaffé is seeking a passionate and guest-focused Customer Experience (CX) Specialist to join its dynamic hospitality team. If you thrive in a fast-paced environment, love creating memorable guest experiences, and are driven by service excellence, this opportunity is for you.

About the Role

The CX Specialist will be responsible for ensuring a seamless and delightful guest journey while driving operational excellence, team performance, and revenue growth across Artcaffé branches.

Key Responsibilities

1. Guest Engagement

Ensure a seamless and delightful guest journey—from warm welcome to fond farewell.
Gather feedback and encourage guests to share their experiences through Google reviews.

2. Team Leadership & Influence

Lead by example with a strong on-floor presence.
Motivate, mentor, and coach team members in real time to elevate service standards.

3. Operational Excellence

Collaborate with shift managers and kitchen teams to ensure smooth, efficient service.
Proactively resolve issues during high-volume shifts and special events.

4. Sales & Upselling

Drive revenue by actively promoting Artcaffé’s offerings through strategic upselling.
Boost sales during peak hours and events.

5. Brand Representation & Growth

Represent Artcaffé confidently at events and build strong guest relationships.
Foster guest loyalty and repeat visits.

6. Reporting & Insights

Submit weekly reports on guest feedback, wins, and team performance.

Qualifications & Requirements

Minimum 5 years’ experience in a supervisory role within a high-volume hospitality setting.
Degree or diploma in Food & Beverage (F&B) or a related course.
Exceptional communication and interpersonal skills.
Proven experience in service recovery, team coaching, and driving sales.
Energetic, sales-driven, and committed to excellence.
Flexible availability, including late nights, weekends, and public holidays.

How to Apply

Submit your resume and cover letter to: hr@artcaffe.co.ke Use “ACBLCX-022026” as the subject line. Application Deadline: 23rd February 2026

Internship | Job Vacancies at Artcaffé

Vacancies at Artcaffe Coffee and Bakery

Lead Controller – Audit, Risk & Compliance at Artcaffe

HORECA Account & Client Relations Manager at Artcaffe Coffee and Bakery

Communications Manager at Artcaffe Coffee and Bakery

CRM Manager at Artcaffe Coffee and Bakery

HR Officer at Artcaffe Coffee and Bakery

Restaurant Supervisor at Artcaffé

Customer Experience (CX) Specialist at Artcaffé

Contact Form