Internship | Job Vacancies at Stima Sacco

Customer Relations Assistant at Stima Sacco

Society Vision: To redefine financial wellness. Stima DT Savings and Credit Cooperative Society Limited (Stima Sacco) is a leading country – wide, fast growing, and licensed DTS (Deposit Taking Sacco). To achieve the planned growth, The Sacco is looking for a qualified and competent person to fill the following vacancy.

Job Summary

The job holder will be responsible for handling face to face interactions and calls from existing and potential Members. using knowledge of the Society’s services/products as well as great customer service skills, to address issues, provide support and offer information needed to keep Members satisfied.

Key Tasks and Responsibilities

Responding to Member queries and complaints, through telephone, email.
Updating the Member complaints register daily to reflect nature of complaint and resolution provided.
Supporting the implementation of new product launches.
Ensuring up to date member information as per the policies.
Informing Members by explaining procedures, answering questions, and providing information.
Maintaining communication equipment by reporting problems to Branch operations.
Maintaining and improving quality results by adhering to standards and guidelines while recommending improved procedures.
Performing teller duties as appropriate.
Updating job knowledge by studying new Society product descriptions and participating in Member educational opportunities.
Entering new Member information into the system and updates existing Member information.
Identifying and escalating priority issues to the Branch Operations Officer and Branch Manager.
Routing calls to appropriate officers.
Processing Member Automated Teller Management Cards.
Capturing and initiating member data on standing orders, funds transfers, member changes.

PERSON SPECIFICATIONS

Academic Qualifications

Diploma / Higher Diploma in Business administration, Public Relationship/Sales, Marketing or a related field.

Experience

Three (3) years’ experience.

Knowledge, skills and attributes

Must have knowledge in use of MS office packages.
Ability to communicate.
Report writing skills.
Ability to read, write and perform simple arithmetic calculations.
Adequate verbal skills at a non-technical level.
Familiarity with uninvolved, standardized work procedure.

E-Business Support Officer at Stima Sacco

Stima DT Savings and Credit Cooperative Society Limited (Stima Sacco) is a leading country-wide, fast growing, and licensed DTS (Deposit Taking Sacco). To achieve the planned growth, The Sacco is looking for a qualified and competent person to fill the above vacancy.

Job Summary

Reporting to the ICT Manager, the job holder shall be responsible for driving the Sacco’s EBusiness through expansion of the SACCO’s E-banking channel network. The job holder is also responsible for ensuring smooth functioning of E- banking channels and coordinating smooth roll-out of process enhancements aimed towards increased channel utilization with the aim of attaining 99.9% channel availability.

Key Tasks and Responsibilities

E-Business Systems Implementation: – Assist in the development and implementation of new E-Banking channel products and services.
System Monitoring: Perform daily health checks on all digital channels (Mobile App,
USSD, ATM, and Internet Banking) to ensure 99.9% uptime.
Technical Support: Act as the second-level support for all e-banking related queries from branches and members, ensuring timely resolution of transaction failures.
Channel Expansion: Assist in the integration and review of new payment gateways, mobile money platforms, and emerging fintech solutions to broaden the SACCO’s digital footprint.
UAT & Deployment: Lead User Acceptance Testing (UAT) for all new systems, patches, upgrades, and digital products before they go live.
Channels Security Configurations: Monitor for fraudulent activities on digital channels and implement security protocols such as Two-Factor Authentication (2FA) and encryption standards.
Reporting: Generate weekly and monthly reports on channel utilization, downtime incidents, and transaction volumes to inform management decisions.
User Training: – Ensure that end-users are trained on the usage and benefits of the channel systems

Key Qualifications and Skills

Education: Bachelor’s degree in Computer Science, Information Technology, Business Information Systems, or a related field.
Experience: At least 3 years of experience in ICT, specifically handling E-banking channels, digital payments, or fintech operations.
Technical Proficiency: * Strong knowledge of API integrations (REST/SOAP).

Proficiency in SQL for database querying and troubleshooting.
Proficiency in systems development (Front-End / Back-End)
Familiarity with Core Banking Systems (CBS) and ISO 8583 (ATM messaging standard).

Certifications: Possession of ITIL, Prince2, or relevant Dev/Ops networking/security certifications is an added advantage.

Key Attributes, Competencies, and Skills

Analytical Thinking: Ability to quickly diagnose system bottlenecks and provide technical workarounds.
Member-Centric Mindset: A passion for improving the user experience and ensuring digital tools are intuitive for SACCO members.
Agility: Ability to work under pressure, especially during system downtimes or peak transaction periods (e.g., end-of-month processing).
Effective Communication: Capable of explaining technical issues to non-technical stakeholders and members clearly
Integrity: High level of ethical standards, given the sensitivity of handling financial data and transaction systems.

Qualified applicants should apply on or before 5:00pm on Friday, 6th February 2026 using the button below

Insurance Sales Representative at Stima Sacco

Stima DT Savings and Credit Cooperative Society Limited (Stima Sacco) is a leading, nationwide, fast-growing, and licensed Deposit-Taking Sacco (DTS). As part of our strategic growth and expansion, we are seeking to recruit a qualified, competent and results-oriented individual for the position of Insurance Sales Representative at our Olkaria Branch.

The job holder will be responsible for designing and implementing effective marketing strategies geared towards bringing more insurance business for the Insurance Agency.

Key Tasks and Responsibilities

Design and implement effective marketing strategies to sell new insurance contracts to new and existing clients
Contact potential clients and create rapport by networking, using referrals etc
Research and source potential clients and build long-term relationships with them
Appraise the wishes and demands of business or individual customers and sell the suitable protection plans
Collect information from clients on their risk profiles in order to offer them the proper solution
Deliver approved policies to new clients and explain benefits and risks of the policy
Submit client applications, issue quotes, maintain client records and prepare reports
Check insurance claims to solidify trust and safeguard reputation
Retain continuous awareness of agency transactions, sales and existing terms and keep records of the same
Keep abreast of industry and market trends and best practices
Conduct risk assessment for proposed and existing products.

Qualifications

Diploma in Insurance
Possess professional qualification such as COP
A minimum of three (3) years working experience in the insurance Industry
High analytical and problem-solving skills
Demonstrate excellent report writing and presentation skills.
High ethical standards, integrity, and professionalism
Planning and organization skills
Interpersonal, communication and negotiation skills
Knowledge of the various insurance products
Excellent Customer Experience skills

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