Front Office Trainee at Kempinski Hotels
Front Office Trainee
Reporting to the Training Manager, the trainee will be
responsible for learning and familiarizing with various activities and
operations within their departments. He/She will be required to uphold company
policies and requirements at all times.
Key Responsibilities
- Under
the supervision of the Departmental Trainer and Training Manager, The
trainee shall learn how to:
- Check
in the arriving guest and check out the departing guests in a friendly and
caring manner according to the Kempinski Experience Assessment( KEA)
standards.
- Upon
check in, register guest and assign rooms. Accommodate special requests
whenever possible. If needed, assist guests in completing the registration
cards. Use suggestive selling techniques to sell rooms and to promote
other services of the hotel.
- Verify
the guest’s method of payment and follow established credit-checking
procedures or refer cash handling
- payment
to cashiers.
- Upon
departure of guests, process the guest check out procedures. Inquire for
last minute charges. Receive payment
- from
guests. Settle the guest account and give copy of the invoice.
- Handle
all front office cashiers’ transactions such as posting charges to guests
and exchanging foreign currency according to the procedures. At the end of
shift, balance their cash float.
- Answer
all guest requests and questions in a friendly and caring manner, whether
by telephone or in person, provide/ receive information and takes
appropriate actions or refer the matters to the relevant persons to
handle. It may be and not
- inclusive
of issuing a safe deposit box, handling messages or dealing with a
complaints.
- Coordinate
room status updates with the housekeeping department by notifying them of
late check-outs, early check-ins and special requests.
- Keep
themselves informed of product and service knowledge as well as the hotel
daily and meeting activities.
- Possess
a working knowledge of the room reservation procedures.
- Maintain
the neatness of his/her working area.
Skills, Knowledge and Expertise
- Degree/
Diploma in Hospitality/Hotel management from a recognized learning
institution
- No
work experience is required
- Less
than one year since completion (2025/2026)
- Kenyan
Citizen
- Completed
coursework (Even if not graduated)
- Ability
to work and communicate in a multinational environment
- Excellent
grooming skills and must be well versed in professional and personal
etiquette
- Good
Communication skills
- Out
going with a positive learning attitude.
Engineering Trainee at Kempinski Hotels
Reporting to the Training Manager, the trainee will be
responsible for learning and familiarizing with various activities and
operations within their departments. He/ She will be required to uphold company
policies and requirements at all times.
Key Responsibilities
- Under
the supervision of the Departmental Trainer and Training Manager, the
trainee shall learn to:
- Ensure
that mechanical technicians adhere to set working hours.
- Submit
FF&E requirement to the Plant room/supervisor/Assistant /Chief
Engineer.
- Ensure
that quality workmanship is observed.
- Ensure
quick and permanent solutions are implemented to avert re-occurrences.
- Perform
periodic preventive maintenance for machines and equipment.
- Ensure
close and hands on supervision of mechanical technicians.
- Plan
and schedule maintenance of equipment without interfering with the normal
operations and depending on the urgency.
- Perform
daily check for Laundry and Kitchen Equipment.
- Ensure
that the preventive maintenance is done as scheduled.
- Advise
storekeeper on what items are required in the store.
- Ensure
that quality are items delivered.
- Ensure
minimal wastage of materials.
- Have a
working knowledge of Department Brand Standards to ensure compliance.
- Have
working Knowledge of HVAC/Electrical and MEP Installations
- Ensure
HACCP and COSHH policies are strictly adhered to.
- Ensure
all equipment and machines are working and in good condition
- Ensure
periodic testing and service of equipment is done.
- Take a
daily record of all the electrical meters reading and submit to plant room
technician for preparation of daily utility report
- Ensure
all hazardous installations/ equipment are isolated, warning signs
indicating e.g. Out of order, Do not operate are in place.
- Comply
with all Kempinski International company policies.
- Comply
with all systems and procedures as laid down by Chief Engineer.
- Replace
all the burnt-out bulbs within the premises
- Inspect
all public areas for any electric faults against the checklists
- Cary
out minor electrical installation within the building
- Service
and repair of electrical equipment
- Facilitate
guest rooms and property maintenance
- Perform
the right treatment of boilers and swimming pool water and keep a record
of the water condition in the two systems.
- Monitor
the effects of servicing and maintenance of plant equipment’s
- Receive
fuel (AGO & LPG) and keep records of the same.
- Prepare
Daily Utility consumption report.
- Ensure
that there are no fuels, gas, and water, steam leaks in plant room the
premises.
- Ensure
proper chemical treatment of boiler make-up water and keep record of water
condition in the system.
Skills, Knowledge and Expertise
- Degree/
Diploma in an engineering course from a recognized learning institution
- No
work experience is required
- Less
than one year since completion (2025/2026)
- Kenyan
Citizen
- Completed
coursework (even if not graduated)
- Ability
to work and communicate in a multinational environment
- Excellent
grooming skills and must be well versed in professional and personal
etiquette
- Good
Communication skills
- Out
going with a positive learning attitude.
Food and Beverage Trainee at Villa Rosa Kempinski
Food and Beverage Trainee
Reporting to the Training Manager, the trainee will be
responsible for learning and familiarizing with various activities and
operations within their departments. He/ She will be required to uphold company
policies and requirements at all times.
Key Responsibilities
Under the supervision of the Departmental Trainer and
Training Manager, the intern shall learn to:
- Ensure
that the place of work and surrounding area is kept clean and always
organized.
- Successfully
perform opening and closing procedures established for the assigned
outlet.
- Handle
guest enquiries in a courteous and efficient manner and report guest
complaints and feedback to supervisors.
- Report
guest complaints immediately to the supervisors and ensuring follow up is
performed with the guest.
- Understand
and strictly adhere to the rules & regulations established in the
hotel’s policy manual and the hotel’s policy on fire, hygiene, health
& safety.
- Maintain
a good rapport and work relation with staff in the assigned department and
within the hotel.
- Attend
and contribute to all staff meetings, departmental trainings and
hotel-initiated trainings scheduled.
- Adhere
to hotel’s policy on fire and safety as well as hygiene regulations
including HACCP in addition to other policies and procedures.
Skills, Knowledge and Expertise
- Degree/
Diploma in Food and Beverage service from a recognized learning
institution
- No
work experience is required
- Less
than one year since completion (2025/2026)
- Kenyan
Citizen
- Completed
coursework (Even if not graduated)
- Ability
to work and communicate in a multinational environment
- Excellent
grooming skills and must be well versed in professional and personal
etiquette
- Good
Communication skills
- Out
going with a positive learning attitude.
Gym Trainee at Villa Rosa Kempinski
Gym Trainee
Reporting to the Training Manager, the trainee will be
responsible for learning and familiarizing with various activities and
operations within their departments. He/She will be required to uphold company
policies and requirements at all times.
Key Responsibilities
Under the supervision of the Departmental Trainer and
Training Manager, the trainee shall learn to:
- Be
responsible for the safety of all guests and employees using the Fitness
Center.
- Exhibit
sensitivity to guest’s needs and cultural differences.
- Motivate
guests to adhere to a fitness program and achieve goals.
- Evaluate
the guest’s physical fitness level.
- Develop
a fitness program for the guest.
- Teach
exercise classes to the guests. Coordinates timetable and updates it
regularly.
- Monitors
the progress for the guest’s fitness program.
- Assist
members in the Fitness Center with use of equipment.
- Prepare
the fitness department equipment and supplies daily.
- Maintain
cleanliness and neatness of the facility, especially after guest use.
- Takes
inventory of the Fitness Center.
- Perform
all duties and responsibilities in a timely and efficient manner in
accordance with established company policies and procedures to achieve
overall objectives of this position.
- To
understand and strictly adhere to the Rules & Regulations established
in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health
& Safety.
- To
ensure that all potential and real hazards are reported and rectified
immediately.
Skills, Knowledge and Expertise
- Degree/
Diploma in Fitness science/Gym operations or a related course from a
recognized learning institution
- No
work experience is required
- Less
than one year since completion (2025/2026)
- Kenyan
Citizen
- Completed
coursework (If even if not graduated)
- Ability
to work and communicate in a multinational environment
- Excellent
grooming skills and must be well versed in professional and personal
etiquette
- Good
Communication skills
- Out
going with a positive learning attitude
Housekeeping trainee at Villa Rosa Kempinski
Housekeeping trainee
Reporting to the Training Manager, the trainee will be
responsible for learning and familiarizing with various activities and
operations within their departments. He/She will be required to uphold company
policies and requirements at all times.
Key Responsibilities
- Under
the supervision of the Departmental Trainer and Training Manager, the
trainee shall learn to:
- Clean
corridors and floor public areas around guest rooms assigned. Also
maintain cleanliness of equipment and pantries.
- Keep
informed of hotel product and service knowledge in order to answer guest
questions.
- Answer
all guest questions / requests in a friendly and caring manner, take
appropriate actions or if needed, refer the matters to the relevant
persons to handle. It may be providing information, giving an extra item
such as a towel, etc.
- Write
down on their assignment sheets relevant information for record purposes
and possible future inquiries. At the end of shift, report special
attention guest, unusual situations, incidents that need follow up, to
ensure consistency and guest
- satisfaction.
- Verify
the physical status of room and updates Order Taker of any discrepancies
found.
- Report
at once to Supervisor and Order Taker lost and found items and coordinates
with Order Taker when to bring items down.
- Provide
the turn down service to assigned guest rooms according to standards
established by the hotel. It involves, but not limited to, turning down
the bed, replenishing guest room and bath supplies and cleaning the
bathroom if necessary. Help control guest and cleaning supplies to save
costs.
- Clean
assigned guest rooms, the late check out and late service required by
guests, according to standards established by the hotel. It involves, but
not limited to, making the bed, dusting the room and furniture,
replenishing guest room and bath supplies, cleaning the bathroom,
vacuuming the carpet.
- Whilst
cleaning the room, verify that all is in proper condition and order of
functioning and report to Supervisor any items that need repair.
- Inspect
Floors / Public Areas to ensure that facilities, equipments and amenities
are clean and are well maintained; verify the work performed by outside
contractors to ensure compliance to their contract; and take corrective
measures in order
- to
meet Kempinski standards.
- Identify
the department training needs, develop the training plan and get the
approval of Executive Housekeeper before the implementation of training.
- Anticipate
and maintain all equipments and supplies and assure their availability.
Control usage of all amenities and cleaning supplies to ensure compliance
to budget and ensure appropriate usage of equipments and tools.
- Monitor
housekeeping procedures including Lost and Found, Key Control, Security
and Emergency procedures and Health and Safety procedures for employees
and guests.
- Participate
in various housekeeping projects such as general cleaning, which involve
scheduling, inspections, records keeping, follow-up, and communication
with other related departments.
- Accomplish
several administrative duties related to the position such as attending
meetings, writing reports, maintaining a daily log, etc.
Skills, Knowledge and Expertise
- Degree/
Diploma in Hotel Management from a recognized learning institution or an
equivalent course
- No
work experience is required
- Less
than one year since completion (2025/2026)
- Kenyan
Citizen
- Completed
coursework (even if not graduated)
- Ability
to work and communicate in a multinational environment
- Excellent
grooming skills and must be well versed in professional and personal
etiquette
- Good
Communication skills
- Out
going with a positive learning attitude
IT Trainee at Villa Rosa Kempinski
IT Trainee
Reporting to the Training Manager, the trainee will be
responsible for learning and familiarizing with various activities and
operations within their departments. He/She will be required to uphold company
policies and requirements at all times.
Key Responsibilities
- Under
the supervision of the Departmental Trainer and Training Manager, the
trainee shall learn to:
- Carry
out or arrange for the carrying out of routine and emergency technical
equipment maintenance, including system housekeeping and security
procedures.
- Coordinate
on equipment maintenance during banquet and other functions to ensure
smoother operation is held and to ensure that equipment are back in
inventory in good state of repair.
- Provide
technical support to guests in banquets and all other areas including
technical equipment when appropriate.
- Monitor
and maintain adequate supplies of peripherals (cables, connectors, spares
etc.).
- Ensure
that the Kempinski Code of practice is upheld at all times and possesses a
thorough knowledge of all standard operating procedures.
- Assist
in the purchase of all AV equipment
- Maintain
the AV control room(s) and to maintain the inventory of AV equipment in
the hotel.
- Maintain
current and up to date specifications of AV equipment with the
Coordination of the IT Manager.
- Perform
routine inspection of all maintenance operational areas and report any
equipment malfunction to the IT Manager.
- Monitor
the implementation of all energy conservation procedures and report any
irregularities and non-compliance to the IT Manager.
- Manages
and maintains Database Management Systems
- Ensure
database integrity and security is maintained, data storage, archiving,
backup and recovery procedures are functioning correctly
- Prepare
crystal reports
- Solve
technical and operational challenges in the scope of IT reported by users.
- To
support computers in hardware and software malfunction in coordination
with all the departments.
- To
manage and prioritize any IT problems, impacting either revenue and/or the
guest for quick resolution and pro-actively seek for preventative
maintenance.
- Maintain
complete record of the systems related inventory.
- Coordinate
the timely repair of the faulty computer systems and equipment.
- Establish
and maintain procedures of the backup and restoration of all data and
programs in the system.
- Coordinate
the data and emergency procedures in the event of system failure.
- Enforce
security procedures for the timely revision of user access rights and
passwords for all applications and network system.
- Keep
all systems and software up to the current release.
- Advise
hotel management on the existing and future systems being
developed/implemented.
- Coordinate
the investigations and timely of software faults reports or enhancement
requests and maintain proper logs.
- Set
up and maintain the office automation systems in the hotel.
- Support
Systems, local area network, and wide system office.
- Handle
all administrative in the information system office.
- Assist
the users on the use of the information systems in the hotel.
- Prepare
and maintain documentation n all hotel software applications.
- Maintain
and inventory listing of all computer hardware in the hotel.
Skills, Knowledge and Expertise
- Degree/
Diploma in IT from a recognized learning institution
- No
work experience is required
- Less
than one year since completion (2025/2026)
- Kenyan
Citizen
- Completed
coursework (If even if not graduated)
- Ability
to work and communicate in a multinational environment
- Excellent
grooming skills and must be well versed in professional and personal
etiquette
- Good
Communication skills
- Out
going with a positive learning attitude.
Kitchen – Pastry Trainee at Villa Rosa Kempinski
Kitchen – Pastry Trainee
Reporting to the Training Manager, the trainee will be
responsible for learning and familiarizing with various activities and
operations within their departments. He/She will be required to uphold company
policies and requirements at all times.
Key Responsibilities
Under the supervision of the Departmental Trainer and
Training Manager, the trainee shall learn how to:
- Maintain
a hygienic kitchen and personal hygiene.
- Ensure
company’s standards are maintained.
- Prepare
and cook food according to the restaurant’s menu.
- Clean
and re-set their working area.
- Adhere
to occupational, health and safety legislation, policies and procedures.
- Adhere
to property safety, first aid and fire and emergency procedures and
operate equipment safely and sensibly.
- Assemble
and prepare ingredients for menu items.
- Assist
with checking, receiving and storing of goods.
- Maintain
storage areas.
- Establish
and maintain professional and effective communication within the whole
Food & Beverage Department.
Skills, Knowledge and Expertise
- Degree/
Diploma in Culinary arts from a recognized learning institution
- No
work experience is required
- Less
than one year since completion (2025/2026)
- Kenyan
Citizen
- Completed
coursework (If even if not graduated)
- Ability
to work and communicate in a multinational environment
- Excellent
grooming skills and must be well versed in professional and personal
etiquette
- Good
Communication skills
- Out
going with a positive learning attitude.
Kitchen Trainee at Villa Rosa Kempinski
Kitchen Trainee
Reporting to the Training Manager, the trainee will be
responsible for learning and familiarizing with various activities and
operations within their departments. He/She will be required to uphold company
policies and requirements at all times.
Key Responsibilities
Under the supervision of the Departmental Trainer and
Training Manager, the trainee shall learn how to:
- Maintain
comprehensive product knowledge including ingredients, equipment,
suppliers, markets, and current trends.
- Make
recommendations for appropriate adjustments to kitchen operations
accordingly.
- Maintain
a hygienic kitchen and personal hygiene and ensure company’s standards are
maintained.
- Prepare,
cook and serve food according to the restaurant’s menu.
- Clean
and re-set their working area.
- Ensure
awareness of OH&S policies and procedures and ensure all procedures
are conducted safely and within OH&S guidelines.
- Adhere
to occupational, health and safety legislation, policies and
procedures.
- Adhere
to property safety, first aid and fire and emergency procedures and
operate equipment safely and sensibly.
- Assemble
and prepare ingredients for menu items.
- Assist
with checking, receiving and storing of goods.
- Maintain
storage areas.
- Constantly
maintain a high standard of food preparations, controlling cost and
wastage, reduce any loss and breakage of operating equipment by enforcing
preventive Policies and Procedures.
- Establish
and maintain professional and effective communication within the whole
Food & Beverage Department.
Skills, Knowledge and Expertise
- Degree/
Diploma in Culinary arts from a recognized learning institution
- No
work experience is required
- Less
than one year since completion (2025/2026)
- Kenyan
Citizen
- Completed
coursework (If even if not graduated)
- Ability
to work and communicate in a multinational environment
- Excellent
grooming skills and must be well versed in professional and personal
etiquette
- Good
Communication skills
- Out
going with a positive learning attitude.
Purchasing Trainee at Villa Rosa Kempinski
Reporting to the Training Manager, the trainee will be
responsible for learning and familiarizing with various activities and
operations within their departments. He/she will be required to uphold company
policies and requirements at all times.
Key Responsibilities
- Under
the supervision of the Departmental Trainer and Training Manager, the
intern shall learn to:
- Manage
department contracts and purchasing requests.
- Establish,
update and maintain departmental files and records.
- Creates
databases, performs data entry, participates in purchasing projects by
researching or providing relevant information; prepares reports accurately
and within the allowed time frame.
- Authorizes
payment for purchases by forwarding receiving documentation.
- Liaison
with the accounting department to reconcile invoices and purchase orders.
- Keeps
information accessible by sorting and filing documents.
- Provides
purchasing planning and control information by collecting, analyzing, and
summarizing data and trends.
- To
understand and strictly adhere to the Hotel’s Employee rules &
regulations.
- To
report for duty punctually wearing the correct uniform and name tag at all
times.
- Performs
any other duties as assigned to him/her by management.
Skills, Knowledge and Expertise
- Degree/
Diploma in Procurement from a recognized learning institution
- No
work experience is required
- Less
than one year since completion (2025/2026)
- Kenyan
Citizen
- Completed
coursework (If even if not graduated)
- Ability
to work and communicate in a multinational environment
- Excellent
grooming skills and must be well-versed in professional and personal
etiquette
- Good
Communication skills
- Outgoing
with a positive learning attitude
Reservations Trainee at Villa Rosa Kempinski Hotel
Reservations Trainee
Reporting to the Training Manager, the trainee will be
responsible for learning and familiarizing with various activities and
operations within their departments. He/She will be required to uphold company
policies and requirements at all times.
Key Responsibilities
Under the supervision of the Departmental Trainer and
Training Manager, the intern shall learn to:
- Support
the Revenue & Reservations Manager and the Reservation Agents in their
day-to-day activities and to assist them in achieving their personal and
team objectives.
- Determine
and implement the procedures and standards of an effective filing system.
- Maintain
an up-to-date operating manual of the department, incl. policies and
procedures, rules and regulations
- All
inquiries to be dealt with within 24 hours.
- Ensure
the strict confidentiality of information passing though the office
- Maintain
the highest standards of professionalism, ethics, and attitude toward all
hotel guests, clients, and colleagues.
- Perform
all duties and responsibilities in a timely and efficient manner in
accordance with established company policies and procedures.
- Understand
and strictly adhere to the rules & regulations established in the
employee handbook and the hotel’s policy on fire, hygiene, health &
safety.
- Ensure
that all potential and real hazards are reported and rectified
immediately.
- Perform
any other duties as assigned to them by management.
Skills, Knowledge and Expertise
- Degree/
Diploma in Hospitality/Hotel management from a recognized learning
institution
- No
work experience is required
- Less
than one year since completion (2025/2026)
- Kenyan
Citizen
- Completed
coursework (If even if not graduated)
- Ability
to work and communicate in a multinational environment
- Excellent
grooming skills and must be well-versed in professional and personal
etiquette
- Good
Communication skills
- Outgoing
with a positive learning attitude
Receiving Clerk at Villa Rosa Kempinski Nairobi
Receiving Clerk
The incumbent in this position is responsible for receiving
all goods with the corresponding delivery order, invoice, and within the
specifications given.
Key Responsibilities
- Responsible
for following and understanding all Kempinski Policies & Procedures.
- Responsible
for behaving in a professional and harmonious manner and following the
Kempinski code of conduct.
- Responsible
for receiving all goods and checking each item for accuracy in
specifications and price, as well as corresponding purchase orders.
- Responsible
for ensuring that food goods received are properly handled and all hygiene
standards are followed.
- Responsible
for stamping, dating and signing off on all goods received.
- Responsible
for entering received goods into the system when necessary.
- Responsible
for checking the temperature and transport conditions of vendors trucks.
- Responsible
for creating daily receiving report.
- Responsible
for communicating any issues or delays with ordered goods with the
corresponding departments.
- Responsible
for ensuring that the loading dock is organized and clean at all times.
- Responsible
for assisting the purchasing staff during inventories.
- Responsible
for performing any additional duties assigned by Management and assisting
in other areas of Purchasing as needed.
- Responsible
for communicating with supervisor on any discrepancies or other potential
problems.
Skills, Knowledge and Expertise
- Bachelor’s
degree or diploma in Purchasing and Supplies, Supply Chain Management or
any related field.
- At
least 2 years’ experience in storekeeping, inventory control in
hospitality industry.
- Excellent
oral and communication skills.
- Computer
literate with in-depth knowledge in Microsoft Office products and
accounting softwares.
- Must
have good organizational and time management skills.
- Ability
to work under pressure with minimum supervision and coordinate tasks to
meet deadlines.
- Applies
a professional, confidential and ethical approach at all times.
- Team
player with excellent interpersonal skills.
- Ability
to handle high volume with attention to detail.
Store Clerk at Villa Rosa Kempinski Nairobi
Store Clerk
The incumbent in this position is responsible for receiving,
storing, and issuing goods following the established procedures.
Key Responsibilities
- Responsible
for following and understanding all Kempinski Policies & Procedures.
- Responsible
for behaving in a professional and harmonious manner and following the
Kempinski code of conduct.
- Responsible
for entering issued goods into the system when necessary.
- Responsible
for maintaining proper labeling of items including name and dates, as well
as the corresponding par levels.
- Responsible
for issuing goods in a timely manner against the corresponding authorized
requisition.
- Responsible
for inventories of storerooms within the stipulated guidelines
- Responsible
for alerting supervisor on dead or slow moving stock.
- Responsible
for reviewing and recording any goods issued after hours.
- Responsible
for ensuring that all storerooms are locked, supervised, organized, and
clean at all times.
- Responsible
for performing any additional duties assigned by Management and assisting
in other areas of Purchasing as needed.
- Responsible
for communicating with supervisor on any discrepancies or other potential
problems.
Skills, Knowledge and Expertise
- Bachelor’s
degree or diploma in Purchasing and Supplies, Supply Chain Management or
any related field.
- At
least 2 years’ experience in storekeeping, inventory control in
hospitality industry.
- Excellent
oral and communication skills.
- Computer
literate with in-depth knowledge in Microsoft Office products and
accounting softwares.
- Must
have good organizational and time management skills.
- Ability
to work under pressure with minimum supervision and coordinate tasks to
meet deadlines.
- Applies
a professional, confidential and ethical approach at all times.
- Team
player with excellent interpersonal skills.
- Ability
to handle high volume with attention to detail.
Accounts Receivable Assistant at Villa Rosa Kempinski Nairobi
Accounts Receivable Assistant
The incumbent in this position is responsible for
facilitating payment of all money due by promptly preparing invoices and
processing incoming checks in accordance with hotel accounting and financial
policies and procedures as well as following up on all outstanding payments
owed to the hotel.
Key Responsibilities
- To
know and observe the credit policies of Villa Rosa Kempinski and Olare
Mara Kempinski.
- Process
the daily transfer from guest ledger (accruals) to city ledger of all
invoices and credit card payments promptly.
- To
monitor the postmaster accounts ensuring that the opening of those
accounts are approved and they are closed within the stipulated time.
- To
check if all daily City Ledger folios are received from Front Office.
- To
check that room rates charged to travel agents are in accordance with
their contracts.
- To
ensure that group billings are completed as per contract.
- To
ensure that all folio transfers are approved and routed to correct
customer.
- To
ensure accuracy of all charges and credits posted to the individual
accounts.
- To
check if the invoices are attached with proper covering details e.g.
commitment letter, LPO/PO/LSO, vouchers, or any other relevant documents
supporting the charges before
- dispatching
them to customers.
- To
maintain the records i.e. scanning copies of all invoices, supporting
documents, statements, filing etc.
- To
check the balances of account receivables to ensure that all figures are
accurate and tied to related accounts.
- To
balance all house accounts on a weekly basis.
- To
investigate disputed charges and to follow up on queries received by City
Ledger Customers and credit card customers.
- To
reconcile payments and open invoices.
- To
maintain ongoing detailed documentation of all collection efforts for
future analysis of a customer’s credit worthiness and to serve as support
in the event of a bad debt write-off.
- To
update approved credit customers in Opera AR, ensuring the credit
application forms are current and up to date.
- To
contact delinquent accounts and try to collect money in the shortest delay
possible.
- To
report to the Credit Manager all matters affecting credit and collection.
- To
monitor and maintain supporting documents of all advance deposits.
- To
reconcile and allocate credit cards.
- To
reconcile and allocate Mpesa payments.
- To
answer client’s queries promptly, professionally and efficiently.
- Performs
all duties and responsibilities in a timely and efficient manner in
accordance with established company policies and procedures to achieve
overall objectives of this
- position.
- To
understand and strictly adhere to the Rules & Regulations established
in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health
& Safety.
Skills, Knowledge and Expertise
- CPA
(K).
- Bachelor’s
degree or diploma in accounting or any related field.
- At
least 3 years’ experience in a similar position and one year experience in
finance and accounts management.
- Excellent
oral and communication skills.
- Computer
literate with in-depth knowledge in Microsoft Office products and
accounting softwares.
- Must
have good organizational and time management skills.
- Ability
to work under pressure with minimum supervision and coordinate tasks to
meet deadlines.
- Applies
a professional, confidential and ethical approach at all times.
- Team
player with excellent interpersonal skills.
- Ability
to handle high volume with attention to detail.
Front Desk Agent (Nairobi) at Villa Rosa Kempinski
Front Desk Agent (Nairobi)
The incumbent in this position is responsible for
checking-in and checking-out Hotel guests in a friendly and caring manner
according to the Kempinski procedures and KEA standards. At all times,
he/she must display a professional and positive image of the hotel as they play
a crucial role in the first and last impression the guest receives of the
hotel. Ensure financial Policies and Procedures are supported and followed,
Up-selling is focused on and executed in order to increase room revenues. The
incumbent will report to Front Desk Supervisor.
Key Responsibilities
- Check
in the arriving guest and check out the departing guests in a friendly and
caring manner according to the Kempinski and KEA standards.
- Ensure
that KEA results are above 85% and CSS (Customer Satisfaction Survey)
results are rated on an average with “5” and above.
- Upon
check in, register guest and assign rooms. Accommodate special
requests whenever possible. If needed, assist guests in completing the
registration cards. Use suggestive selling techniques to sell rooms
and to promote other services of the hotel. Verify the guest’s method of
payment and follow established credit-checking procedures or refer cash
handling payment to cashiers.
- Upon
departure of guests, process the guest check out procedures. Inquire for
last minute charges. Receive payment from guests. Settle the guest
account and give copy of the invoice.
- Handle
all front office cashiers’ transactions such as posting charges to guests
and exchanging foreign currency according to the procedures. At the
end of shift, balance their cash float.
- Answer
all guest requests and questions in a friendly and caring manner, whether
by telephone or in person, provide/receive information and takes
appropriate actions or refer the matters to the relevant persons to
handle. It may be and not inclusive of issuing a safe deposit box,
handling messages or dealing with a complaint.
- Coordinate
room status updates with the housekeeping department by notifying them of
late check-outs, early check-ins and special requests.
- Keep
themselves informed of product and service knowledge as well as the hotel
daily and meeting activities.
- Possess
a working knowledge of the room reservation procedures.
- Maintain
the neatness of his/her working area.
- Additional
responsibilities and tasks can be added at any time according to the needs
of the business and of the hotel.
Skills, Knowledge and Expertise
- Certification
in Front Office Operations.
- 2 to 3
years’ experience as a Receptionist, Guest Relation Officer in an
international 5-star hotel preferably.
- Presentable,
well-spoken individual
- English
– excellent oral and written skills.
- Excellent
grooming skills and must be well versed in professional and personal
etiquette.
- Luxury
Hotel Experiences.
- General
knowledge of hospitality, tourism and business-related information.
- Knowledge
of hotel products and services.
- Additional
foreign language – beneficial
- Advanced
knowledge in Microsoft Office (Word, Excel and PowerPoint) and Opera.
- Ability
to work as part of a team.
- Good
welcoming/communication skills, Friendly and caring attitude, Flexibility
in the scheduling and Customer service orientation
Benefits
Medical Cover, Pension
Group and Events Coordinator at Villa Rosa Kempinski Nairobi
Group and Events Coordinator
Responsibility for assisting the concentrated sales efforts
of the Groups and Events Sales Team and to extend that assistance to other
professional sales team members when requested.
Key Responsibilities
- Assume
complete responsibility for learning from initial orientation and training
programs conducted when joining the sales team by the Groups and Events
Sales Manager and all sales associates.
- Constantly
gather, understand and apply the expanding knowledge of foods, beverages,
technical equipment and inter-departmental procedures to the sales and
planning process with the client through the Groups and Events Sales
Manager.
- Maintain
an up-to-date planning information portfolio for easy reference in the
sales and planning process.
- Effectively
represent the Hotel in all telephone, written and personal contacts with
potential, past and current clients with warm and friendly guest contact,
an ever-present willingness to assist, and especially an obvious desire to
welcome client business to the hotel.
- Follow
all directions and guidelines shared by the Director of Groups &
Events precisely asking questions to better understand any directions and
guidelines which may be unclear.
- Keep
all colleagues abreast of all information from the client which maybe
vital to timely response.
- Prepare
all typed materials (proposals, contracts, banquet event orders, change
forms and all other inter-departmental forms) accurately and thoroughly
realising the importance of such in order to ensure anticipated results.
- Assume
responsibility for small groups as assigned by the Groups and Events Sales
Manager
- Following
all department sales and planning procedures precisely and at all times.
- Handle
all type of events under the supervision of Group and Events Sales
Manager.
- Maximize
opportunities through negotiation and up-selling techniques, to convert
business and drive revenue into the hotels to reach budget targets.
- Ensure
a full understanding of the hotel’s Sales budget for the year to drive
business forward and deliver this strategy to new and existing clients to
meet annual revenue targets.
- Meet
and exceed personal monthly, quarterly and/or annual sales goals and to
assume partial responsibility for the creation of those goals.
- Additional
responsibilities and tasks can be added at any time according to the needs
of the business and of the hotel.
Skills, Knowledge and Expertise
- Degree/Diploma
in business management or other relevant qualification.
- Must
have at least 3 years’ experience in conference coordination or event
planning.
- Strong
organizational skills, attention to detail, and the ability to multitask.
- Proficiency
in Microsoft Office and office management software.
- Excellent
communication and customer service skills.
- Excellent
organizational skills with a willingness to take initiative and be
proactive in the procurement process.
- Excellent
communications, facilitation, and negotiation skills.
- Excellent
writing, speaking, and reading skills in English.
- Ability
to work in a fast-moving, fluid team setting with multiple stakeholders.
Group and Events Executive at Villa Rosa Kempinski Nairobi
Group and Events Executive
Responsible for maintaining key attention on selling to meet
personal and team revenue goals through warm and friendly client contacts,
creative sales processes and effective sales closing techniques and planning in
order to meet the event wishes and expectations of event planners.
Key Responsibilities
- Assume
complete responsibility for learning from initial orientation and training
programs conducted when joining the sales team by the Groups and Events
Sales Manager and all sales associates.
- Constantly
gather, understand and apply knowledge of food, beverage, and technical
equipment and inter-departmental procedures to the sales and planning
process with the client.
- Maintain
an up-to-date planning information portfolio for easy reference in the
sales and planning process.
- Effectively
represent the Hotel in all telephone, written and personal contacts with
potential, past and current clients with warm and friendly guest contact,
an ever-present willingness to assist, and especially an obvious desire to
welcome client business to the hotel.
- Prepare
all information-sharing communiqués to the client and to other hotel
departments precisely and thoroughly and update that information on a
timely basis.
- Assume
responsibility for all final preparations prior to the event and on the
day of the event to ensure client satisfaction in line with the details of
the planning process.
- Complete
all reports on a timely basis as assigned by the Groups and Events Sales
Manager.
- Maintain
orderly event files recording all vital information on proper departmental
forms.
- Bid a
fond farewell to all event clients with a personalized letter of
appreciation and complete follow up on all outstanding balances.
- Live
and achieve the Kempinski Sales Vision.
- Follow
up all enquiries within 24 hours of receipt and trace and follow up all
past, potential and current client files on a regular basis.
- Follow
all department guidelines on the outlining and collection of advance
deposits and final payments OR the clear arrangements for credit accounts
with the Credit Manager.
- Assist
other professional sales team members with overall team efforts to secure
business and to produce all events to meet the expressed wishes and
expectations of the client.
- Meet
and exceed personal monthly, quarterly and/or annual sales goals and to
assume partial responsibility for the creation of those goals.
- Focus
all personal sales efforts on one specific Market Segment as agreed up by
the entire sales team plus minor efforts on the wide range of other market
segments being pursued by the team.
- Additional
responsibilities and tasks can be added at any time according to the needs
of the business and of the hotel.
Skills, Knowledge and Expertise
- Degree/Diploma
in business management or other relevant qualification.
- Must
have at least 4 years’ experience as a Group and Events Sales Executive in
a 5 star hotel.
- Strong
organizational skills, attention to detail, and the ability to multitask.
- Proficiency
in Microsoft Office and office management software.
- Excellent
communication and customer service skills.
- Excellent
organizational skills with a willingness to take initiative and be
proactive in the procurement process.
- Excellent
communications, facilitation, and negotiation skills.
- Excellent
writing, speaking, and reading skills in English.
- Ability
to work in a fast-moving, fluid team setting with multiple stakeholders
Front Desk Supervisor (Maasai Mara) at Olare Mara Kempinski
Front Desk Supervisor (Maasai Mara)
The incumbent in the position is responsible for supervising
the operations at the reception to ensure that the highest professional
services are given to all guests in accordance with the Kempinski Experience
Audit (KEA) service standards, ensure that upselling is monitored and tracked
in order to increase room revenues, shift closing is done properly and ensure
Financial Policies and Procedures are supported and followed
Key Responsibilities
- Plan
and supervise the day-to-day operations of the Reception section which are
related to the arrival and departure of guests, including the room sales,
the room assignments of VIPs, Groups and Crews and room registrations.
- Coordinates
and monitors the work of direct subordinates and verifies that all
receptionists are well groomed to ensure guests’ satisfaction and
adherence to service standards.
- Carry
out training for new employees and on the job training. Motivates staff to
bring about excellent performance.
- Handles
guest requests and complaints in a polite and efficient manner, gives
further instructions to the relevant staff if needed to ensure customer
satisfaction and maintains a record of all complaints received from all
guests. Follow up when necessary.
- Liaise
and coordinate with various departments to ensure all information on
guests are accurate such as rate, room type, billing, guest requests and
oversee that guests’ specific requirements are addressed in an efficient
manner.
- Keep
abreast on hotel products and services as well as on tourist and business
traveling information that may be of any interest to our guests.
- Constant
training of subordinates.
- Supervise
all cashier work of subordinates.
- Update
all on loyalty programme.
- Act as
a reliever to the Assistant Camp Manager in his/her absence.
- At the
end of shift, do handover reporting guest complaints, unusual situations
and incidents that need follow up, to ensure efficiency in the operation.
- Accomplish
a set of administrative duties such as briefing, producing, reviewing and
writing reports and other specific duties related to the job function.
- Any
other duties, which may be assigned to you from time to time as directed
by your Supervisor or Manager.
Skills, Knowledge and Expertise
- Degree/Diploma
in Hotel Management/Front Office Operations
- Four
years’ experience in a similar role and proven track record in the
Maasai Mara may be considered in lieu of specialised education
- Minimum
5 years Front Office Supervisory position most preferably at the Maasai
Mara
- Preferably
as Section Head in 5-star property with operations at the Maasai Mara.
- Good
Communication skills
- Opera
Knowledge: Opera V5 (required) and Knowledge in Opera Cloud is an added
advantage
- Proficiency
in Excel and Word.
- Knowledge
in a foreign language will be a distinct advantage
- Presentable,
well-spoken individual
- Pleasant
and outgoing personality
- Mature
and Customer focused.
Restaurant Manager at Kempinski Hotels
Key Responsibilities
- Responsible
to the Director of Culinary.
- Responsible
for Restaurant Supervisors, Restaurant Head Waiters / Waitresses, Waiters
/ Waitresses, Hosts / Hostesses, Restaurant Cashiers.
- Set an
example by reporting to duty punctually wearing business attire according
to the hotels dress code and Kempinski grooming standards, always
maintaining a high standard of personal appearance and hygiene.
- Provide
professional and courteous service at all times and ensure that all
employees of the assigned restaurant follow the example.
- Ensure
that the place of work and surrounding area is kept clean and is always
organised.
- Execute
and demand the team to always execute the highest level of service and
set-up standards.
- Be
knowledgeable of all services and products offered by the hotel.
- Understand
thoroughly the concept of the outlet and train all employees of the outlet
regarding the concept.
- Set an
example in terms of service, products and guidance of the team that
reflects the concept.
- Actively
participate in menu design in cooperation with the Culinary Director.
- Organise
tastings of daily dishes and new menus.
- Know
the restaurants scene and gastronomic character of the destination and be
recognized in the market.
- Perform
up selling for all items offered by the department assigned as well as
offering alternatives.
- Be
knowledgeable to operate the existing POS system based on the trained
responsibility level as assigned in the department.
- Produce
reports and analysis of the outlets and present report in the monthly
performance meeting.
- Lead
the outlet efficiently in cost and expenses, constantly delivering the
highest quality as well as driving high top line revenue and profit.
- Assist
in preparation of the outlets’ budget.
- Conduct
monthly inventory of operating supplies and equipment together with the
stewarding department.
- Obtain
an account for the correct settlement of all sales and be overall
responsible for outlet floats when and as required.
- Identify
errors and correct them as required during set-up, service, and breakdown
of operations.
- Implement
a flexible work schedule based on business patterns.
- Establish
a pool of qualified and trained full and part time employees in
conjunction with the hotel’s Human Resources.
- Monitor
and constantly improve quality and guest satisfaction with the given tools
(Kempinski Experience Survey).
- Ensure
an effective payroll control through a flexible work force maximizing the
utilization of part time employees and closely cooperating with other Food
and Beverage departments.
- Monitor
operating supplies, equipment and reduce spoilage and wastage
successfully.
- Attend
and contribute to all staff meetings, departmental trainings and
hotel-initiated trainings.
- Manage
daily or weekly meetings with the kitchen team and fostering team work to
constantly develop the restaurant / outlet for more success.
- Attend
all required trainings as described by the department.
- Conduct
daily pre-shift meetings to employees on preparation, guest profile,
service and menu served.
- Report
incidents that require disciplinary actions immediately to the Head of
Department.
- Prepare
and review the restaurant’s operations manual updates annually in
accordance with the Head of Department
- Constantly
improve the product quality by sourcing the best available products.
- Support
activities and cooperation with the suppliers.
- Organise
all required outlet specific trainings as described by the department.
- Undertake
reasonable tasks and secondary duties as appointed by the Head of
Department.
- Respond
to any changes in the department as dictated by the hotel management.
- Handle
guest enquiries and complaints in the restaurant in a courteous and
efficient manner and report to Head of Department ensuring that the follow
up is performed with the guest.
- Ensure
that the opening and closing procedures established for the outlet are
followed.
- Assign
responsibilities to subordinates implementing a multi-tasking principle
and check their performance periodically.
- Additional
responsibilities and tasks can be added at any time according to the needs
of the business and of the hotel.
Skills, Knowledge and Expertise
- 3
years experience in a similar position in a (4/5 star) Hotel.
- Italian
restaurant experience.
- Dynamic
and has good wine knowledge/experience.
- Strong
in reporting and tracking revenues.
- Excellent
communication skills.
Application Deadline
August 18, 2025
Outlet Manager
As in charge of the Food and Beverage outlet, the Outlet
Manager will be required to produce an outstanding guest experience within the
outlet concept by managing a service team in cooperation with the culinary
team. The Outlet Manager provides a courteous, professional, and efficient
service in accordance with the outlets, hotel and Kempinski standards, driving
sales and maximises profit.
Key Responsibilities
- Responsible
to the Director of Culinary.
- Responsible
for Restaurant Supervisors, Restaurant Head Waiters / Waitresses, Waiters
/ Waitresses, Hosts / Hostesses, Outlets Cashiers.
- Set an
example by reporting to duty punctually wearing business attire according
to the hotels dress code and Kempinski grooming standards, always
maintaining a high standard of personal appearance and hygiene.
- Provide
professional and courteous service at all times and ensure that all
employees of the assigned outlet follow the example.
- Ensure
that the place of work and surrounding area is kept clean and is always
organised.
- Execute
and demand the team to always execute the highest level of service and
set-up standards.
- Be
knowledgeable of all services and products offered by the hotel.
- Understand
thoroughly the concept of the outlet and train all employees of the outlet
regarding the concept.
- Set an
example in terms of service, products and guidance of the team that
reflects the concept.
- Actively
participate in menu design in cooperation with the outlets Chef.
- Organise
tastings of daily dishes and new menus.
- Know
the restaurants scene and gastronomic character of the destination and be
recognized in the market.
- Perform
up selling for all items offered by the department assigned as well as
offering alternatives.
- Be
knowledgeable to operate the existing POS system based on the trained
responsibility level as assigned in the department.
- Produce
reports and analysis of the outlets and present report in the monthly
performance meeting.
- Lead
the outlet efficiently in cost and expenses, constantly delivering the
highest quality as well as driving high top line revenue and profit.
- Assist
in preparation of the outlets’ budget.
- Conduct
monthly inventory of operating supplies and equipment together with the
stewarding department.
- Obtain
an account for the correct settlement of all sales and be overall
responsible for outlet floats when and as required.
- Identify
errors and correct them as required during set-up, service, and breakdown
of operations.
- Implement
a flexible work schedule based on business patterns.
- Establish
a pool of qualified and trained full and part time employees in
conjunction with the hotel’s Human Resources.
- Monitor
and constantly improve quality and guest satisfaction with the given tools
(Kempinski Experience Survey).
- Ensure
an effective payroll control through a flexible work force maximizing the
utilization of part time employees and closely cooperating with other Food
and Beverage departments.
- Monitor
operating supplies, equipment and reduce spoilage and wastage
successfully.
- Attend
and contribute to all staff meetings, departmental trainings and
hotel-initiated trainings.
- Manage
daily or weekly meetings with the kitchen team and fostering team work to
constantly develop the restaurant / outlet for more success.
- Attend
all required trainings as described by the department.
- Conduct
daily pre-shift meetings to employees on preparation, guest profile,
service and menu served.
- Report
incidents that require disciplinary actions immediately to the Head of
Department.
- Prepare
and review outlets’ operations manual updates annually in accordance with
the Head of Department
- Constantly
improve the product quality by sourcing the best available products.
- Support
activities and cooperation with the suppliers.
- Organise
all required outlet specific trainings as described by the department.
- Undertake
reasonable tasks and secondary duties as appointed by the Head of
Department.
- Respond
to any changes in the department as dictated by the hotel management.
- Handle
guest enquiries and complaints in the outlet in a courteous and efficient
manner and report to Head of Department ensuring that the follow up is
performed with the guest.
- Ensure
that the opening and closing procedures established for the outlet are
followed.
- Act as
Food and Beverage Duty Manager during the absence of the Director of
Culinary.
- Assign
responsibilities to subordinates implementing a multi-tasking principle
and check their performance periodically.
- Additional
responsibilities and tasks can be added at any time according to the needs
of the business and of the hotel.
Skills, Knowledge and Expertise
- 3
years experience in a similar position in a (4/5 star) Hotel.
- Italian
restaurant experience.
- Dynamic
and has good wine knowledge/experience.
- Strong
in reporting and tracking revenues.
- Excellent
communication skills.
IT Assistant – Local Hire
The incumbent in this position is responsible to develop and
maintain efficient systems necessary to ensure the smooth running and
maintenance of the Hotel’s technical/audio-visual equipment.
To handle the running of day-to-day challenges in the scope of IT in the Hotel
as per set standards, policies and procedures.
Key Responsibilities
- Solves
technical and operational challenges in the scope of IT reported by users.
- Ensures
database integrity and security is maintained, data storage, archiving,
backup and recovery procedures are functioning correctly.
- Carry
out or arrange for the carrying out of routine and emergency technical
equipment maintenance, including system housekeeping and security
procedures.
- Follows
Kempinski code of practice as related to data and end point security and
operation of computer systems with a thorough knowledge of standards of
operating procedures.
- In
cooperation with the IT Manager, suggests on the existing and future
systems being developed or implemented.
- To
assist the IT Manager in all stages of the day-to-day operation of the
Hotel.
- Provide
technical support to guests in banquets and all other areas including
technical equipment when appropriate.
- Coordinate
on equipment maintenance during the banquet and other functions to ensure
smoother operation is held and to ensure that equipment is back in
inventory in good state of repair.
- At
least twice weekly, perform routine inspection of all maintenance
operational areas and report any equipment malfunction to the IT Manager.
- Performs
all duties and responsibilities in a timely and efficient manner in
accordance with established company policies and procedures to achieve
overall objectives of this position.
- To
understand and strictly adhere to the Rules & Regulations established
in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health
& Safety.
- Enforce
all IT policies across the hotel.
Skills, Knowledge and Expertise
- Degree/
Diploma in a IT related course from a recognized learning
institution.
- Kenyan
Citizen.
- Minimum
of 1 year experience in a similar capacity is preferred.
- Ability
to work and communicate in a multinational environment.
- Excellent
grooming skills and must be well versed in professional and personal
etiquette.
- Good
Communication skills.
- Out
going with a positive learning attitude.
About Villa Rosa Kempinski Nairobi
Villa Rosa Kempinski Nairobi is a Five Star luxury hotel
situated on Chiromo Road, the hotel is just a 5-minute drive to the city
centre, and 20 km from Jomo Kenyatta International Airport.The hotel boasts of
200 stylishly-designed and tastefully-decorated rooms and suites spread on 10
floors, 5 themed restaurants, varied conference rooms plus Kempinski The Spa.