Internship | Job Vacancies at Kempinski

Front Desk Agent (Nairobi) at Villa Rosa Kempinski 

Front Desk Agent (Nairobi)

The incumbent in this position is responsible for checking-in and checking-out Hotel guests in a friendly and caring manner according to the Kempinski procedures and KEA standards.  At all times, he/she must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel. Ensure financial Policies and Procedures are supported and followed, Up-selling is focused on and executed in order to increase room revenues. The incumbent will report to Front Desk Supervisor.

Key Responsibilities

• Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and KEA standards. 
• Ensure that KEA results are above 85% and CSS (Customer Satisfaction Survey) results are rated on an average with “5” and above.
• Upon check in, register guest and assign rooms.  Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards.  Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.  
• Upon departure of guests, process the guest check out procedures. Inquire for last minute charges.  Receive payment from guests. Settle the guest account and give copy of the invoice. 
• Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures.  At the end of shift, balance their cash float. 
• Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle.  It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaint. 
• Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests. 
• Keep themselves informed of product and service knowledge as well as the hotel daily and meeting activities.  
• Possess a working knowledge of the room reservation procedures. 
• Maintain the neatness of his/her working area.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Skills, Knowledge and Expertise

• Certification in Front Office Operations.
• 2 to 3 years’ experience as a Receptionist, Guest Relation Officer in an international 5-star hotel preferably.
• Presentable, well-spoken individual
• English – excellent oral and written skills.
• Excellent grooming skills and must be well versed in professional and personal etiquette.
• Luxury Hotel Experiences. 
• General knowledge of hospitality, tourism and business-related information.
• Knowledge of hotel products and services.
• Additional foreign language – beneficial
• Advanced knowledge in Microsoft Office (Word, Excel and PowerPoint) and Opera.
• Ability to work as part of a team.
• Good welcoming/communication skills, Friendly and caring attitude, Flexibility in the scheduling and Customer service orientation

Benefits

Medical Cover, Pension

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Group and Events Coordinator at Villa Rosa Kempinski Nairobi

Group and Events Coordinator

Responsibility for assisting the concentrated sales efforts of the Groups and Events Sales Team and to extend that assistance to other professional sales team members when requested.

Key Responsibilities

• Assume complete responsibility for learning from initial orientation and training programs conducted when joining the sales team by the Groups and Events Sales Manager and all sales associates.
• Constantly gather, understand and apply the expanding knowledge of foods, beverages, technical equipment and inter-departmental procedures to the sales and planning process with the client through the Groups and Events Sales Manager.
• Maintain an up-to-date planning information portfolio for easy reference in the sales and planning process.
• Effectively represent the Hotel in all telephone, written and personal contacts with potential, past and current clients with warm and friendly guest contact, an ever-present willingness to assist, and especially an obvious desire to welcome client business to the hotel.
• Follow all directions and guidelines shared by the Director of Groups & Events precisely asking questions to better understand any directions and guidelines which may be unclear.
• Keep all colleagues abreast of all information from the client which maybe vital to timely response.
• Prepare all typed materials (proposals, contracts, banquet event orders, change forms and all other inter-departmental forms) accurately and thoroughly realising the importance of such in order to ensure anticipated results.
• Assume responsibility for small groups as assigned by the Groups and Events Sales Manager
• Following all department sales and planning procedures precisely and at all times.
• Handle all type of events under the supervision of Group and Events Sales Manager.
• Maximize opportunities through negotiation and up-selling techniques, to convert business and drive revenue into the hotels to reach budget targets.
• Ensure a full understanding of the hotel’s Sales budget for the year to drive business forward and deliver this strategy to new and existing clients to meet annual revenue targets.
• Meet and exceed personal monthly, quarterly and/or annual sales goals and to assume partial responsibility for the creation of those goals.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Skills, Knowledge and Expertise

• Degree/Diploma in business management or other relevant qualification.
• Must have at least 3 years’ experience in conference coordination or event planning.
• Strong organizational skills, attention to detail, and the ability to multitask.
• Proficiency in Microsoft Office and office management software.
• Excellent communication and customer service skills.
• Excellent organizational skills with a willingness to take initiative and be proactive in the procurement process.
• Excellent communications, facilitation, and negotiation skills.
• Excellent writing, speaking, and reading skills in English.
• Ability to work in a fast-moving, fluid team setting with multiple stakeholders.

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Group and Events Executive at Villa Rosa Kempinski Nairobi

Group and Events Executive

Responsible for maintaining key attention on selling to meet personal and team revenue goals through warm and friendly client contacts, creative sales processes and effective sales closing techniques and planning in order to meet the event wishes and expectations of event planners.

Key Responsibilities

• Assume complete responsibility for learning from initial orientation and training programs conducted when joining the sales team by the Groups and Events Sales Manager and all sales associates.
• Constantly gather, understand and apply knowledge of food, beverage, and technical equipment and inter-departmental procedures to the sales and planning process with the client.
• Maintain an up-to-date planning information portfolio for easy reference in the sales and planning process.
• Effectively represent the Hotel in all telephone, written and personal contacts with potential, past and current clients with warm and friendly guest contact, an ever-present willingness to assist, and especially an obvious desire to welcome client business to the hotel.
• Prepare all information-sharing communiqués to the client and to other hotel departments precisely and thoroughly and update that information on a timely basis.
• Assume responsibility for all final preparations prior to the event and on the day of the event to ensure client satisfaction in line with the details of the planning process.
• Complete all reports on a timely basis as assigned by the Groups and Events Sales Manager.
• Maintain orderly event files recording all vital information on proper departmental forms.
• Bid a fond farewell to all event clients with a personalized letter of appreciation and complete follow up on all outstanding balances.
• Live and achieve the Kempinski Sales Vision.
• Follow up all enquiries within 24 hours of receipt and trace and follow up all past, potential and current client files on a regular basis.
• Follow all department guidelines on the outlining and collection of advance deposits and final payments OR the clear arrangements for credit accounts with the Credit Manager.
• Assist other professional sales team members with overall team efforts to secure business and to produce all events to meet the expressed wishes and expectations of the client.
• Meet and exceed personal monthly, quarterly and/or annual sales goals and to assume partial responsibility for the creation of those goals.
• Focus all personal sales efforts on one specific Market Segment as agreed up by the entire sales team plus minor efforts on the wide range of other market segments being pursued by the team.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Skills, Knowledge and Expertise

• Degree/Diploma in business management or other relevant qualification.
• Must have at least 4 years’ experience as a Group and Events Sales Executive in a 5 star hotel.
• Strong organizational skills, attention to detail, and the ability to multitask.
• Proficiency in Microsoft Office and office management software.
• Excellent communication and customer service skills.
• Excellent organizational skills with a willingness to take initiative and be proactive in the procurement process.
• Excellent communications, facilitation, and negotiation skills.
• Excellent writing, speaking, and reading skills in English.
• Ability to work in a fast-moving, fluid team setting with multiple stakeholders

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Front Desk Supervisor (Maasai Mara) at Olare Mara Kempinski

Front Desk Supervisor (Maasai Mara)

The incumbent in the position is responsible for supervising the operations at the reception to ensure that the highest professional services are given to all guests in accordance with the Kempinski Experience Audit (KEA) service standards, ensure that upselling is monitored and tracked in order to increase room revenues, shift closing is done properly and ensure Financial Policies and Procedures are supported and followed

Key Responsibilities

• Plan and supervise the day-to-day operations of the Reception section which are related to the arrival and departure of guests, including the room sales, the room assignments of VIPs, Groups and Crews and room registrations.
• Coordinates and monitors the work of direct subordinates and verifies that all receptionists are well groomed to ensure guests’ satisfaction and adherence to service standards.
• Carry out training for new employees and on the job training. Motivates staff to bring about excellent performance.
• Handles guest requests and complaints in a polite and efficient manner, gives further instructions to the relevant staff if needed to ensure customer satisfaction and maintains a record of all complaints received from all guests. Follow up when necessary.
• Liaise and coordinate with various departments to ensure all information on guests are accurate such as rate, room type, billing, guest requests and oversee that guests’ specific requirements are addressed in an efficient manner.
• Keep abreast on hotel products and services as well as on tourist and business traveling information that may be of any interest to our guests.
• Constant training of subordinates.
• Supervise all cashier work of subordinates.
• Update all on loyalty programme.
• Act as a reliever to the Assistant Camp Manager in his/her absence.
• At the end of shift, do handover reporting guest complaints, unusual situations and incidents that need follow up, to ensure efficiency in the operation.
• Accomplish a set of administrative duties such as briefing, producing, reviewing and writing reports and other specific duties related to the job function.
• Any other duties, which may be assigned to you from time to time as directed by your Supervisor or Manager.

Skills, Knowledge and Expertise

• Degree/Diploma in Hotel Management/Front Office Operations
• Four years’ experience in a similar role and proven track record in  the Maasai Mara may be considered in lieu of specialised education
• Minimum 5 years Front Office Supervisory position most preferably at the Maasai Mara
• Preferably as Section Head in 5-star property with operations at the Maasai Mara.
• Good Communication skills
• Opera Knowledge: Opera V5 (required) and Knowledge in Opera Cloud is an added advantage
• Proficiency in Excel and Word.
• Knowledge in a foreign language will be a distinct advantage
• Presentable, well-spoken individual
• Pleasant and outgoing personality
• Mature and Customer focused.

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Restaurant Manager at Kempinski Hotels

Key Responsibilities

• Responsible to the Director of Culinary.
• Responsible for Restaurant Supervisors, Restaurant Head Waiters / Waitresses, Waiters / Waitresses, Hosts / Hostesses, Restaurant Cashiers.
• Set an example by reporting to duty punctually wearing business attire according to the hotels dress code and Kempinski grooming standards, always maintaining a high standard of personal appearance and hygiene.
• Provide professional and courteous service at all times and ensure that all employees of the assigned restaurant follow the example.
• Ensure that the place of work and surrounding area is kept clean and is always organised.
• Execute and demand the team to always execute the highest level of service and set-up standards.
• Be knowledgeable of all services and products offered by the hotel.
• Understand thoroughly the concept of the outlet and train all employees of the outlet regarding the concept.
• Set an example in terms of service, products and guidance of the team that reflects the concept.
• Actively participate in menu design in cooperation with the Culinary Director.
• Organise tastings of daily dishes and new menus.
• Know the restaurants scene and gastronomic character of the destination and be recognized in the market.
• Perform up selling for all items offered by the department assigned as well as offering alternatives.
• Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
• Produce reports and analysis of the outlets and present report in the monthly performance meeting.
• Lead the outlet efficiently in cost and expenses, constantly delivering the highest quality as well as driving high top line revenue and profit.
• Assist in preparation of the outlets’ budget.
• Conduct monthly inventory of operating supplies and equipment together with the stewarding department.
• Obtain an account for the correct settlement of all sales and be overall responsible for outlet floats when and as required.
• Identify errors and correct them as required during set-up, service, and breakdown of operations.
• Implement a flexible work schedule based on business patterns.
• Establish a pool of qualified and trained full and part time employees in conjunction with the hotel’s Human Resources.
• Monitor and constantly improve quality and guest satisfaction with the given tools (Kempinski Experience Survey).
• Ensure an effective payroll control through a flexible work force maximizing the utilization of part time employees and closely cooperating with other Food and Beverage departments.
• Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
• Attend and contribute to all staff meetings, departmental trainings and hotel-initiated trainings.
• Manage daily or weekly meetings with the kitchen team and fostering team work to constantly develop the restaurant / outlet for more success.
• Attend all required trainings as described by the department.
• Conduct daily pre-shift meetings to employees on preparation, guest profile, service and menu served.
• Report incidents that require disciplinary actions immediately to the Head of Department.
• Prepare and review the restaurant’s operations manual updates annually in accordance with the Head of Department
• Constantly improve the product quality by sourcing the best available products.
• Support activities and cooperation with the suppliers.
• Organise all required outlet specific trainings as described by the department.
• Undertake reasonable tasks and secondary duties as appointed by the Head of Department.
• Respond to any changes in the department as dictated by the hotel management.
• Handle guest enquiries and complaints in the restaurant in a courteous and efficient manner and report to Head of Department ensuring that the follow up is performed with the guest.
• Ensure that the opening and closing procedures established for the outlet are followed.
• Assign responsibilities to subordinates implementing a multi-tasking principle and check their performance periodically.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Skills, Knowledge and Expertise

• 3 years experience in a similar position in a (4/5 star) Hotel.
• Italian restaurant experience.
• Dynamic and has good wine knowledge/experience. 
• Strong in reporting and tracking revenues.
• Excellent communication skills.

Application Deadline

August 18, 2025

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Outlet Manager

As in charge of the Food and Beverage outlet, the Outlet Manager will be required to produce an outstanding guest experience within the outlet concept by managing a service team in cooperation with the culinary team. The Outlet Manager provides a courteous, professional, and efficient service in accordance with the outlets, hotel and Kempinski standards, driving sales and maximises profit.

Key Responsibilities

• Responsible to the Director of Culinary.
• Responsible for Restaurant Supervisors, Restaurant Head Waiters / Waitresses, Waiters / Waitresses, Hosts / Hostesses, Outlets Cashiers.
• Set an example by reporting to duty punctually wearing business attire according to the hotels dress code and Kempinski grooming standards, always maintaining a high standard of personal appearance and hygiene.
• Provide professional and courteous service at all times and ensure that all employees of the assigned outlet follow the example.
• Ensure that the place of work and surrounding area is kept clean and is always organised.
• Execute and demand the team to always execute the highest level of service and set-up standards.
• Be knowledgeable of all services and products offered by the hotel.
• Understand thoroughly the concept of the outlet and train all employees of the outlet regarding the concept.
• Set an example in terms of service, products and guidance of the team that reflects the concept.
• Actively participate in menu design in cooperation with the outlets Chef.
• Organise tastings of daily dishes and new menus.
• Know the restaurants scene and gastronomic character of the destination and be recognized in the market.
• Perform up selling for all items offered by the department assigned as well as offering alternatives.
• Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
• Produce reports and analysis of the outlets and present report in the monthly performance meeting.
• Lead the outlet efficiently in cost and expenses, constantly delivering the highest quality as well as driving high top line revenue and profit.
• Assist in preparation of the outlets’ budget.
• Conduct monthly inventory of operating supplies and equipment together with the stewarding department.
• Obtain an account for the correct settlement of all sales and be overall responsible for outlet floats when and as required.
• Identify errors and correct them as required during set-up, service, and breakdown of operations.
• Implement a flexible work schedule based on business patterns.
• Establish a pool of qualified and trained full and part time employees in conjunction with the hotel’s Human Resources.
• Monitor and constantly improve quality and guest satisfaction with the given tools (Kempinski Experience Survey).
• Ensure an effective payroll control through a flexible work force maximizing the utilization of part time employees and closely cooperating with other Food and Beverage departments.
• Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
• Attend and contribute to all staff meetings, departmental trainings and hotel-initiated trainings.
• Manage daily or weekly meetings with the kitchen team and fostering team work to constantly develop the restaurant / outlet for more success.
• Attend all required trainings as described by the department.
• Conduct daily pre-shift meetings to employees on preparation, guest profile, service and menu served.
• Report incidents that require disciplinary actions immediately to the Head of Department.
• Prepare and review outlets’ operations manual updates annually in accordance with the Head of Department
• Constantly improve the product quality by sourcing the best available products.
• Support activities and cooperation with the suppliers.
• Organise all required outlet specific trainings as described by the department.
• Undertake reasonable tasks and secondary duties as appointed by the Head of Department.
• Respond to any changes in the department as dictated by the hotel management.
• Handle guest enquiries and complaints in the outlet in a courteous and efficient manner and report to Head of Department ensuring that the follow up is performed with the guest.
• Ensure that the opening and closing procedures established for the outlet are followed.
• Act as Food and Beverage Duty Manager during the absence of the Director of Culinary.
• Assign responsibilities to subordinates implementing a multi-tasking principle and check their performance periodically.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Skills, Knowledge and Expertise

• 3 years experience in a similar position in a (4/5 star) Hotel.
• Italian restaurant experience.
• Dynamic and has good wine knowledge/experience. 
• Strong in reporting and tracking revenues.
• Excellent communication skills.

Read More & Apply

IT Assistant – Local Hire

The incumbent in this position is responsible to develop and maintain efficient systems necessary to ensure the smooth running and maintenance of the Hotel’s technical/audio-visual equipment. 
To handle the running of day-to-day challenges in the scope of IT in the Hotel as per set standards, policies and procedures.

Key Responsibilities

• Solves technical and operational challenges in the scope of IT reported by users.
• Ensures database integrity and security is maintained, data storage, archiving, backup and recovery procedures are functioning correctly.
• Carry out or arrange for the carrying out of routine and emergency technical equipment maintenance, including system housekeeping and security procedures.
• Follows Kempinski code of practice as related to data and end point security and operation of computer systems with a thorough knowledge of standards of operating procedures.
• In cooperation with the IT Manager, suggests on the existing and future systems being developed or implemented.
• To assist the IT Manager in all stages of the day-to-day operation of the Hotel. 
• Provide technical support to guests in banquets and all other areas including technical equipment when appropriate.
• Coordinate on equipment maintenance during the banquet and other functions to ensure smoother operation is held and to ensure that equipment is back in inventory in good state of repair.
• At least twice weekly, perform routine inspection of all maintenance operational areas and report any equipment malfunction to the IT Manager.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
• To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety.
• Enforce all IT policies across the hotel.

Skills, Knowledge and Expertise

• Degree/ Diploma in a IT related course  from a recognized learning institution.
• Kenyan Citizen.
• Minimum of 1 year experience in a similar capacity is preferred.
• Ability to work and communicate in a multinational environment.
• Excellent grooming skills and must be well versed in professional and personal etiquette.
• Good Communication skills.
• Out going with a positive learning attitude.

About Villa Rosa Kempinski Nairobi

Villa Rosa Kempinski Nairobi is a Five Star luxury hotel situated on Chiromo Road, the hotel is just a 5-minute drive to the city centre, and 20 km from Jomo Kenyatta International Airport.The hotel boasts of 200 stylishly-designed and tastefully-decorated rooms and suites spread on 10 floors, 5 themed restaurants, varied conference rooms plus Kempinski The Spa.

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