We are expanding our Information Security team at Prime Bank.
As we continue to strengthen secure and resilient digital operations, we are
looking for experienced professionals to join our team across the following
roles:
- Security Architect – Senior Officer
- Security Operations Centre (SOC) Manager
- Security Operations Centre (SOC) Analyst
If you are passionate about protecting systems, managing threats and building
stronger security controls, this is your opportunity to make an impact.
Send your CV and cover letter to jobs@primebank.co.ke by close of business on
Tuesday, 12 May 2026.
Full job descriptions are available at https://lnkd.in/d86AiWic
Manager – Application Support at Prime Bank Kenya
Job purpose
To oversee the support, maintenance and continuous
improvement of business applications, ensuring high system availability, timely
issue resolution, and effective service delivery in line with agreed SLAs and
organizational requirements.
Key responsibilities:
E-Banking System – Internet Banking and Mobile Banking
User Support & Maintenance:
- Provide operational assistance and
support to end-users for both Internet Banking and Mobile Banking
applications.
- Manage
user login and access permissions in both UAT and LIVE
environments.
System Administration:
- Maintain
the integrity and confidentiality of all system data.
- Manage
and maintain the Live Application Server and associated
services.
- Ensure
data replication from DC to DR is up to date.
- Perform
database backups and storage.
Application Maintenance & Testing:
- Conduct
UAT testing for product patches in UAT and LIVE
environments.
- Perform
front-end troubleshooting and customization.
- Escalate
product bugs to Finacle Tech-Online Support for resolution.
Documentation & Training:
- Train
end-users on how to use the system effectively.
- Prepare
and maintain user manuals for both retail and corporate
customers, ensuring alignment with bank policies and procedures.
Project Support:
- Prepare
Business Requirement Documents (BRDs) for Change Management requests.
Compliance & Audits:
- Handle
audit observations from both internal and external audits.
Alerts System
User Support & Maintenance:
- Provide
technical assistance and support to end-users of the
Alerts System.
- Manage
user login and access permissions in both UAT and LIVE
environments.
System Administration:
- Maintain
the integrity and confidentiality of all system data.
- Perform application/database
maintenance and housekeeping activities.
Alert Generation & Management:
- Generate
and distribute statements and alerts to clients.
- Maintain
the bank and branch codes within the system.
Issue Resolution:
- Conduct
front-end troubleshooting and customization.
- Escalate
product bugs to the designated Support Team for resolution.
Job Experience/Qualifications:
- Bachelor’s
degree in computer science, Information Technology, Information Systems,
or a related field.
- Minimum
of 5–7 years’ experience in Application Support within the banking or
financial services sector.
- Hands-on
experience supporting Internet Banking and Mobile Banking platforms.
- Working
knowledge of core banking systems such as Finacleor similar platforms.
- Experience
in database administration (e.g., SQL Server / Oracle).
- Familiarity
with UAT processes, change management, and ITIL service management
practices.
- Experience
in handling audit reviews and regulatory compliance requirements.
Skills & Competencies:
- Strong
analytical and problem-solving skills.
- Excellent
troubleshooting and incident management abilities.
- Knowledge
of application servers, databases, and disaster recovery processes.
- Strong
understanding of banking operations and digital channels.
- Effective
communication and stakeholder management skills.
- Ability
to manage multiple priorities under tight deadlines.
- Strong
documentation and report-writing skills.
How to Apply
Submit your CV, together with a Cover Letter (maximum 1
page), to jobs@primebank.co.ke by close of business on Monday
23rd March 2026.
Application Support Officer at Prime Bank Kenya
Job purpose:
The Application Support role is responsible
for providing ICT support to the Core Banking Systems and other
Business systems. This includes offering technical assistance, analysis,
and solutions to issues reported or escalated from the service desk. The role
also involves performing Daily COB (Close of Business) activities across all
Core Banking platforms as per documented procedures. The role applies incident
and problem management processes to resolve incidents or
provide appropriate workarounds for problems, while
continuously seeking to improve support for the bank’s internal and
external customers.
Key responsibilities:
Daily EOD and BOD Services:
- Execute
all Daily COB (Close of Business) activities across the Core Banking
Systems as per documented procedures.
Incident Management:
- Provide
2nd Level Support and ensure the resolution of service incidents escalated
to the Support Operations Team.
- Provide appropriate
workarounds for incidents escalated as problems within the agreed
SLA.
Problem Management:
- Escalate
problems and continuously engage with 3rd level and/or 3rd party support
vendors to ensure timely resolution of all escalated system
faults/bugs on the Core Banking and other Business Systems.
System Administration:
- Perform
day-to-day administration duties across the Core Banking and Business
systems platforms to ensure system stability and consistent levels of
service delivery.
System Reporting:
- Analyze,
design, and generate various reports accurately and distribute them in an
effective and timely manner.
Patch:
- All
the application with the latest patch must
be monitored inclusive of all tiers applicable.
For e.g. Finacle three tier architecture Front End, Back End and
DB.
Audit:
- To
ensure adherence to IT audit standards, familiarize yourself with relevant
comprehensive IT policies and procedures.
RCA:
- For
each issue complete RCA to be provided
Documentation:
- Document
any new process or any solution to followed by user
IT Help Desk Issue:
- Average
time taken to respond to helpdesk tickets to less then 30
minutes with closure of 90% of Issues
Projects:
- Involvement
in Project Monitoring, technical support and closure
DBA:
- First
level of support
Job Experience/Qualifications:
- Bachelor’s
degree in Information Technology, Computer Science, Business Information
Systems or related field
- Knowledge
of database management e.g SQL
- Understanding
of operating systems (Windows/Linux) and basic networking concepts
- 2-4
years’ experience in application support, IT support or systems
administration
How to Apply
Submit your CV, together with a Cover Letter (maximum 1
page), to jobs@primebank.co.ke by close of business on Monday
23rd March 2026.
ATMS, CDMS Officer at Prime Bank Kenya
Reports to: Manager-Data Centre & Infrastructure
Department: IT
Work Centre: Head Office, Nairobi
Job purpose:
To ensure the effective operation, availability, monitoring
and maintenance of Automated Teller Machines (ATMs) and Cash Deposit Machines
(CDMs), while minimizing downtime, managing incidents and coordinating timely
resolution to deliver seamless customer service and operational efficiency.
Key Responsibilities:
- Commissioning
of ATMs
- Decommissioning
of ATMs
- Monitoring
and Maintenance of the fleet of ATMs to ensure 24/7 availability
- Commissioning of
the CDMs
- Decommissioning
of CDMs
- Monitoring
and Maintenance of the fleet of CDMs to ensure availability 24/7
- Conducting
Disaster Recovery Drills
- Provide
Day-to-day support to ATM custodians
- Provide
Day-to-day support to CDM custodians
- Liaising
with ATM/CDM vendors on the resolution of ATM/CDM issues
- Liaising
with ATM/CDM vendors on the implementation of new business
requirements such as: Calibration of cassettes to new denomination notes,
installation of new templates on both CDMs and SMART ATMs, Upgradation of
ATM software, installation of ATM security suite
- Perform
User Acceptance Testing for ATM/CDM Backend Systems (Kich
server, Simbank Middleware server, Passport Server)
- Liaising
with Internal teams on the resolution of CDM/ATM customer
disputes
- Implementation
of Audit requirements on ATM/CDM and Backend systems
- Custodian
training for CDMs, ATMs and Intelligent ATMs
- User
Management on Kich Portal
Job Experience/Qualifications:
- Bachelor’s
degree in Information Technology, Computer Scieence, Business Information
Systems, Finance or related field
- Knowledge
of ATM monitoring systems and switching platforms is an added advantage
- 2-4
years’ experience in ATM/CDM support, card operations, switch operations
or banking operations
- Exposure
to ATM reconciliation, dispute resolution and transaction monitoring
- Familiarity
with regulatory and audit requirements in a banking environment
Skills & Competencies:
- Strong
understanding of ATM/CDM operations and transaction flows
- Understanding
of ATM/CDM security standards and fraud risk controls
- Basic
understanding of banking systems and reconciliation processes
- Ability
to analyze transaction logs and resolve exceptions
Working relationship:
- Internal
relationships: Card operations team, IT Infrastructure and
network team, customer experience among others
- External
relationships: Vendors, payment networks, external
auditors/regulators among others
How to Apply:
Submit your CV, together with a Cover Letter (maximum 1
page), to jobs@primebank.co.ke by
close of business on Monday 23rd March 2026.
Data Centre Officer at Prime Bank Kenya
Reports to: Manager-Data Centre and Infrastructure
Department: IT
Grade: Junior Officer II
Work Centre: Head Office, Nairobi
Job purpose:
To ensure the continuous availability, security and optimal
performance of the organization’s data centre infrastructure by monitoring
systems, maintaining equipment, supporting incident resolution and enforcing
operational and security standards to minimize downtime and business
disruption.
Key responsibilities:
Help Desk Management:
- Ticket
closure update
- Report
management
- Management
and guidance on creation of ticket flow, CR (Change
Request) flow and RCAs on the system
Ameyo Call Centre:
- Monitoring
of the call centre and ensuring no calls getting dropped, all
email tickets are being created as expected.
- Support
to the call centre team
- Patch
management of the Ameyo call centre
- Monitoring
of the call centre ensuring maximum availability
Avaya IP Phones:
- Monitoring
of the Avaya IP Telephony ensuring maximum availability.
- Creation
of users and user groups.
- Ensuring
proper recording of extensions.
- Ensuring
the SIP/E1 Lines are connected and working correctly.
Storage:
- Virtual
Volume maintenance, creation, deletion and growth.
- Monitoring
of all storage devices and ensuring the optimal performance
of storage boxes and volumes.
- Ensuring
volume lag and IOPS are optimal.
- Replication
and failover of data stores for virtual machines.
- Patch
Management on storage devices
File share Server:
- Creation
and maintenance of shares in the bank
Commvault Backup:
- Configuring
and enabling backup on servers and DB’s in the Bank’s environment
- Monitoring
the backup status of all machines and ensuring are being successfully
completed
Website:
- Monitoring
of the Website ensuring maximum availability
- Patch
management of the website
- Panel patching
and maintenance of backend services
Patch Management:
- Testing
patches
- Deploying
patches to both Windows and Linux server environments
- Ensuring
all patches are deployed within patch policy periods
OpenShift:
- Monitoring
the OpenShift environments and ensuring clusters are not in a
failed state
- Support
to deploy and maintain application images
- Ensuring
relevant backups of ETCD database are being taken
- Managing
High availability of the OpenShift clusters to
ensure maximum uptime
- Managing HAProxy to
ensure custom names, routes and virtual services are working as expected
- Security
scanning of images through Advanced Cluster Scanner
SSL Renewals:
- Server
Admin’s support for renewal of expired SSL certificates
VMS System :
- VMS
installation
- VMS
monthly review
- Licence purchase
- VMS
support for head office and branches
Data centre AC and Airdel Unit
:
- monthly
maintenance
- Datacentre &
Airedale Unit monthly review
- Datacentre AC
& Airedale Unit monitoring
Biometric system :
- Staff
activation and deactivation
- User
on boarding
- System
monitoring
Allocation to new users/Maintaining Avaya IP
inventory.
- Assist users
with IP phone set up and log in
- Troubleshoot
connectivity issues
- Providing
ongoing support for IP Phone users
Manage Engine:
- Support
to end users and ensuring system uptime
- Patch
management through Manage engine server to ensure all systems are up to
date
Convene:
- Management
of Board Member users
- End
user support on upload of board packs and general support
Managing inventory for IT Equipment’s
- Assign
and attach unique asset tags to newly procured equipment and upload on
asset manager
- Schedule
regular preventive maintenance for AC and UPS in Data Center, Delta
Hub, Doctors plaza Parklands, HQ Stabilizer and Prepaid
card Evolis printers
- Managing
Hardware repairs and replacements, coordinating with vendors as
necessary
- Asset
disposal: Following the proper protocol for disposing of outdated or
broken equipment, including wiping data and recycling or selling
old hardware
CDSC Software: Duties and Responsibilities
- User
Creation, Maintenance and application support for Custody
department
BCP-DRP: Duties and Responsibilities
- Replicating
and ensuring all Virtual Machines move to DR site
- Support
to end users and branches for disaster recovery activities
- Ensuring
all critical systems on VM environment are able to replicate
without any errors
- Ensuring
machines that are in the replication process complies with
the banks RPO and RTO.
Job Experience/Qualifications:
- Bachelor’s
degree in Information Technology, Computer Science, Electrical Engineering
or related field
- 2-4
years’ experience in data centre operations, IT Infrastructure Support or
Systems Administration
- Familiarity
with network infrastructure and connectivity troubleshooting
- Professional
certifications such as ITIL Foundation, CompTIA Server, CCNA or VMware
certifications are an added advantage
Skills & Competencies:
- Strong
understanding of data centre infrastructure (servers, storage, networking
equipment)
- Understanding
of operating systems (Windows Server,Linux|)
- High
attention to detail and documentation skills
- Ability
to monitor systems and proactively identify risks
Working relationship:
- Internal
relationships: Business Units, Risk and Compliance Team, IT
Infrastructure Team among others
- External
relationships: Vendors, external auditors and regulators among
others
How to Apply:
Submit your CV, together with a Cover Letter (maximum 1
page), to jobs@primebank.co.ke by
close of business on Monday 23rd March 2026.
Digital Support Officer at Prime Bank Kenya
Digital Support Officer
- Reports
to: Manager-Application Support
- Department:
IT
- Grade:
Junior Officer II
- Work
Centre: Head Office, Nairobi
Job purpose:
To support, monitor and maintain the organization’s digital
platforms, ensuring seamless functionality, high system availability, timely
incident resolution and enhanced customer experience across digital channels
such as mobile banking, internet banking and other self-service platforms.
Key responsibilities:
EBanking System (Internet Banking and Mobile
Banking):
- End
User Support and Maintenance
- Management
of user logins on both UAT and LIVE environments
- Support the
customers with any issue related to Operations
- Compliance with the
IS/IT Policy set for the Bank
- Maintain
integrity and confidentiality during data access of all system
- Maintenance
of Database Backups and Storage
- Maintenance
of Live Application Server and Services
- Ensuring
that data replication from DC to DR is up to date.
- UAT
testing and deployment of Patches in UAT and LIVE environments
- Front-end
troubleshooting and Customization
- Escalation
of product bugs to Finacle Tech-Online Support to resolve
them
- Training
end users on how to use the system
- Preparing
Business Requirement Document for Change Management
- Creation
of customer manuals in line with the
internet banking for both retail and corporate and ensure that the
manuals are well aligned to the bank policies and
procedures.
- Database
management and data extraction as and when required by various
departments.
- Testing
and deployment of the Monthly patches shared by Infosys.
- Handling
audit observations whether internal or external.
- OpenShift UAT/LIVE/DR Environment
maintenance.
Alerts System:
- Management
of user logins on both UAT and LIVE environments
- Support the
customers for any issue related to Operations
- Generation
of Statements and Alerts for clients
- Front-end
troubleshooting and Customization
- Maintenance
of the bank and branch codes in the system
- End
User Support and Maintenance
- User
Creation and Maintenance
- Generation
of reports and audit as and when required
- Database
maintenance and housekeeping
- Escalation
of product bugs to Support Team to resolve them
RSA System:
- End
User Support and Maintenance
- User
Creation and Maintenance
- Generation
of reports and audit as and when required
- Database
maintenance and housekeeping
- Escalation
of product bugs to Support Team to resolve them
- Front-end
troubleshooting and Customization of the system
- Upgradation
of the server
- Server
Housekeeping
- Server
backup and configuration
Job Experience/Qualifications:
- Bachelor’s
degree inInformation Technology, Computer Science, Business Information
Systems or related field
- 2-4
years experience in digital banking support, application support or IT
operations
- Professional
certifications such ITIL Foundation, Digital Banking Certifications or
relevant vendor certifications are an added advantage
- Experience
supporting mobile banking, internet banking, USSD or payment platforms
Skills & Competencies:
- Strong
understanding of digital banking platforms (mobile & internet banking)
- Knowledge
of API integrations and system interfaces
- Understanding
of user access management and digital security controls
- Ability
to analyze system logs and generate performance reports
Working relationship:
- Internal
relationships: Digital Banking Team, Customer Experience team,
IT infrastructure & Application support among others
- External
relationships: Vendors, external auditors and regulator among
others
How to Apply:
Submit your CV, together with a Cover Letter (maximum 1
page), to jobs@primebank.co.ke by
close of business on Monday 23rd March 2026.
Assistant Manager – Treasury Back Office at Prime Bank Kenya
Job purpose
To supervise the daily operations of the Treasury Back
Office, ensuring the accurate processing, settlement, and reconciliation of all
money market and foreign exchange transactions. The role is responsible for
maintaining financial integrity through rigorous validation of accounting
entries and ensuring strict adherence to internal limits and regulatory
compliance (KYC/AML).
Key responsibilities
- Transaction
Supervision: Oversee and authorize money market entries, including Spot
deals, Interbank transfers, Swaps, Forwards, Placements, and Borrowings.
- Deal
Acceptance: Review and accept customer deals booked by the Treasury Front
Office to ensure accuracy before processing.
- Financial
Validation: Analyze and validate treasury accounting entries and perform
regular reconciliation of Treasury General Ledger (GL) accounts.
- Market
Data Management: Supervise the checking and uploading of daily Foreign
Exchange (FX) rates into the banking system.
- Limit
Management: Manage the creation of new counterparties and ensure that all
treasury counterparty limits are updated and strictly maintained.
- SWIFT
Operations: Manage the input and processing of SWIFT messages for all
non-trade related departmental requirements.
- Compliance
Oversight: Ensure 100% compliance with KYC, AML, and CFT requirements for
all client instructions and departmental activities.
- Documentation
& Record Keeping: Maintaining comprehensive documentation of financial
transactions, contracts, and internal procedures for audit trails and
regulatory inquiries.
- Ad-hoc
Duties: Perform any other duties as may be assigned by the Assistant
General Manager.
Job Experience/Qualifications
- Education:
Bachelor’s degree in Finance, Banking, Economics, or a related field.
- Professional
Qualifications: ACI Operations Certificate or equivalent Treasury
certification is highly preferred.
- Experience:
Minimum of 4–6 years of experience in Treasury Operations or Bank
Back-Office environment, with at least 2 years in a supervisory capacity.
- Knowledge:
Strong understanding of money market instruments, FX products, and SWIFT
messaging standards.
Skills & Competencies
- Analytical
Thinking: Ability to validate complex accounting entries and identify
discrepancies in GL accounts.
- Attention
to Detail: High level of precision in checking FX rates and transaction
data. Regulatory Awareness: In-depth knowledge of KYC, AML, and CFT
guidelines within a banking context.
- Leadership:
Ability to supervise a team and manage workflow effectively under tight
market deadlines.
- Communication:
Strong interpersonal skills for coordinating between Treasury Front Office
and other departments.
How to Apply
Submit your CV, together with a Cover Letter (maximum 1
page), to jobs@primebank.co.ke by
close of business on Wednesday 4th February 2026.