Virtual Sales Representative at Victoria Homestore Kenya
Position: Virtual Design Consultant
Job Type: On-site
Department: Marketing
Job Summary
The Virtual Design Consultant will play a pivotal role in
delivering exceptional customer experiences and driving sales through digital
platforms. This role involves guiding customers throughout their purchasing
journey—from initial inquiry to post-purchase support—while leveraging virtual
tools to showcase products and build lasting relationships.
Key Responsibilities
- Online
Consultations
- Conduct
virtual consultations to understand customer needs and preferences.
- Provide
personalized product recommendations aligned with customer requirements.
- Lead
Follow-Up
- Respond
promptly to customer inquiries via multiple channels.
- Nurture
leads through effective communication, addressing questions, and guiding
them through the buying process.
- Product
Knowledge
- Develop
a deep understanding of available furniture products, including features,
materials, and styles.
- Stay
updated on new arrivals, marketing campaigns, and product launches to
ensure accurate and timely information.
- Virtual
Showroom Tours
- Host
engaging virtual showroom tours to showcase collections and highlight
product features.
- Assist
customers in visualizing furniture within their living spaces using
digital tools and presentations.
- Quoting
and Pricing
- Provide
detailed, accurate, and transparent price quotes.
- Clearly
communicate available discounts, promotions, and special offers.
- Order
Processing
- Guide
customers through both online and offline ordering processes for a
seamless experience.
- Collaborate
with branch and logistics teams to coordinate delivery schedules and
address related inquiries.
- Customer
Relationship Management
- Build
and maintain strong customer relationships by offering continuous support
and addressing post-purchase needs.
- Collect
and relay customer feedback to improve overall service delivery.
- Sales
Targets
- Work
towards achieving individual and team sales goals.
- Proactively
identify opportunities for upselling and cross-selling to maximize
revenue.
- Market
Trends & Competitor Analysis
- Monitor
industry trends, competitor offerings, and customer preferences.
- Share
insights to support product development and enhance marketing strategies.
Qualifications & Skills
- Proven
experience in online sales with a strong lead conversion record.
- Excellent
communication and interpersonal skills.
- Tech-savvy,
with proficiency in virtual communication tools and platforms.
- Strong
product knowledge and the ability to present features and benefits
effectively.
- Customer-centric,
goal-oriented mindset with sales-driven focus.
- Diploma
in Business Management or related field.
- Previous
retail experience is an added advantage.
Branch Accountant at Victoria Courts
Purpose:
The Branch Accountant is responsible for managing and monitoring all financial activities of the store. This role ensures accuracy in financial reporting, proper stock control, adherence to accounting standards, and compliance with company policies. The Branch Accountant provides support to branch management by analyzing financial data, controlling costs, and safeguarding company assets.
Key Responsibilities
- Financial Management & Reporting
- Prepare and maintain accurate branch financial records i.e sales, purchases, expenses, petty cash.
- Ensure timely preparation of daily, weekly, and monthly financial reports for submission to finance team.
- Reconcile customer accounts.
- Monitor and report on branch profitability, cash flow, and budget variances.
- Sales & Receivables Management
- Verify daily sales collections, ensuring correct posting of receipts and invoices.
- Monitor customer credit accounts and follow up on outstanding debts.
- Ensure compliance with company policies on discounts, credit sales, and returns.
- Payables & Expense Control
- Process supplier invoices and ensure timely payments in line with credit terms.
- Monitor branch expenses, ensuring proper authorization and cost control.
- Maintain accurate records of branch operational expenditures.
- Stock & Asset Control
- Conduct periodic stock counts and reconcile with system records.
- Investigate stock variances, damages, and losses, and report findings to management.
- Ensure safeguarding of branch assets and oversee their proper utilization.
- Compliance & Audit
- Ensure compliance with statutory requirements (VAT, WHT).
- Support both internal and external audit processes by providing required documentation.
- Implement and monitor adherence to internal controls and financial policies.
- Teamwork & Support
- Work closely with the Branch Manager to support operational and financial decisions.
- Train and guide branch staff on financial and stock-related procedures.
- Provide recommendations for improving financial efficiency and accountability.
- Key Requirements
- Bachelor’s degree in accounting, Finance, or related field.
- CPA or equivalent professional qualification (at least CPA II or III).
- Minimum 3–5 years’ experience in accounting, preferably in retail or FMCG.
- Proficiency in accounting software (e.g., QuickBooks, Sage, ERP systems) and Odoo.
- Strong knowledge of inventory management and internal controls.
- Excellent analytical, problem-solving, and communication skills.
- High level of integrity, accuracy, and attention to detail.
- Key Competencies
- Strong numerical and analytical ability.
- Excellent organizational and reporting skills.
- Ability to work independently with minimal supervision.
- Strong interpersonal skills to collaborate with operations and sales teams.
- Ability to handle pressure and meet strict deadlines.
- Application Deadline: 8th September 2025