Luxury Travel Concierge at FlyFlat
Job Title: Luxury Travel Concierge
(Remote Opportunity)
Company Overview: Welcome to FlyFlat, a premier
luxury travel platform offering exclusive discounts on international business
and first-class flights. With an average 35% savings on retail prices, and up
to 80% off last-minute and one-way flights, we have become the go-to solution
for high-net-worth travelers and business executives worldwide.
Since 2017, FlyFlat has built a reputation for exceptional
customer service, rapid execution, and unparalleled travel solutions. With
recent growth and a $14M run rate, we are expanding our team to revolutionize
the luxury travel experience further.
Introduction: As a Luxury Travel Concierge, you
will play a pivotal role in FlyFlat’s growth and customer experience strategy.
Your mission will be to assist VIP travelers, secure the best flight deals, and
ensure seamless travel experiences. This role is designed for a highly
motivated, detail-oriented individual with a passion for luxury travel,
customer service, and high-end sales
You will work closely with Concierge I team members and
Sabre agents, providing top-tier service while ensuring operational efficiency.
If you are proactive, results-driven, and thrive in a fast-paced,
customer-focused environment, this is the role for you.
Responsibilities:
Client Engagement & Luxury Travel Support
- Assist
high-value clients in booking first-class and business-class flights,
ensuring best-in-market deals.
- Provide
white-glove customer service tailored to VIP travelers.
- Solve
problems in high-pressure, time-sensitive situations, ensuring seamless
travel experiences.
- Own
the client experience by building long-term relationships and developing
FlyFlat’s brand reputation.
Operations & Collaboration
- Work
closely with Concierge I team members and Sabre agents to fulfill client
requests.
- Maintain
and optimize affiliate relationships and balances.
- Process
billing, credit card payments, authorizations, and refunds.
- Collaborate
with the accounting team on end-of-month billing and reporting.
Process Improvement & Brand Development
- Enhance
customer service workflows, ensuring a consistently exceptional client
experience.
- Improve
internal process documentation and training materials to streamline
operations.
- Contribute
to the growth and refinement of FlyFlat’s luxury travel offerings.
Qualifications
- Passion
for international travel and luxury experiences.
- 2+
years of experience directly dealing with customers via email, SMS, and
chat apps.
- Strong
customer service and communication skills, with an ability to manage VIP
clients.
- Highly
responsive to emails, WhatsApp, and Telegram messages.
- Ability
to work independently and handle high-pressure situations.
- Strong
analytical ability, attention to detail, and proficiency with analytical
tools.
Preferred
- Experience
in a luxury sector (hotel, high-end sales, concierge services).
- Previous
experience selling high-ticket items ($3,000+).
- Experience
working with high-net-worth individuals, investors, CEOs, and executives.
- Strong
knowledge of credit points and airline mileage programs.
- Experience
in early-stage, high-growth startups with lean and efficient teams.
- Significant
personal international travel experience.
Metrics for Success
- Increase
in gross profit and conversion rates for serviced leads.
- Success
in client “saves” and “wins” (retaining customers and securing optimal
deals).
- Smooth
collaboration with FlyFlat team members.
- Reduction
in training time for future concierge hires.
- Time
saved for FlyFlat leadership (COO & Director of Concierge Services).
Conclusion: Joining FlyFlat as a Concierge II is
an opportunity to become a key player in the luxury travel industry, working
with elite travelers, high-net-worth individuals, and top executives. You will
have the chance to grow, learn, and contribute to the company’s rapid
expansion, all while delivering world-class travel experiences. If you’re
passionate about travel, sales, and customer excellence, we invite you to apply
today.
Compensation and Employment Details:
- Total
Compensation (OTE): $24,000–$40,000.
- Base
Salary: $12,000–$20,000.
- Commissions:
Team-based split.
- Bonuses:
Based on team management, efficiency, continuity, and client experience.
Work Expectations & Time Off
- FlyFlat
values work-life balance and encourages smart, efficient work habits.
However, as a 24/7 luxury travel service, team members must be prepared to
step in when needed to support VIP clients and urgent bookings.
- Flexible
scheduling, with the expectation of availability for time-sensitive client
needs.
- Commitment
to excellence in customer service, ensuring FlyFlat remains the top choice
for luxury travel.
We are excited about the possibility of you joining us in
this venture and look forward to seeing the profound impact you will have on
our organization.