Internship | Job Vacancies at Ericsson

Support Engineer at Ericsson

Financial Analysis Graduate at Ericsson

Job Description

About the Opportunity

Join the Customer Unit East & North Africa (CU ENA) Business Control team and support financial planning, forecasting, reporting, and performance management activities.

Working closely with finance professionals and business stakeholders, you will help transform financial and operational data into insights that support decision-making, performance improvement, and value creation across the business.

What You’ll Do

  • Support financial planning, forecasting, and target-setting activities
  • Prepare management reporting and business performance analyses
  • Contribute to business simulations, business cases, and scenario analysis
  • Support reporting, analytics, and data-driven decision-making
  • Assist with innovation, automation, and continuous improvement initiatives
  • Support period-end closing activities and financial performance reviews
  • Collaborate with finance and business stakeholders across the Customer Unit
  • Support internal and external audit activities where required
  • Help transform data into insights that support business performance and decision-making

Who You Are

We are looking for individuals with strong potential who are excited to learn, solve problems, and make an impact:

  • Recently graduated or in the early stages of your professional career
  • Degree in Business Administration, Finance, Economics, Accounting, Analytics, or a related field
  • Strong interest in business performance, data, and decision-making
  • Comfortable working with numbers, analysis, and problem-solving
  • Curious, proactive, and eager to learn
  • Strong communication and collaboration skills
  • Motivated to develop in an international and fast-paced environment
  • Interested in using data and insights to support business success
  • Fluent in English, with strong written and verbal communication skills

What You’ll Gain

  • Real business experience from day one
  • Exposure to financial planning, forecasting, reporting, and business performance management
  • Hands-on experience with analytics, reporting, and digital ways of working
  • Opportunities to learn from experienced finance and business professionals
  • Collaboration with colleagues across countries, functions, and markets
  • Practical experience in a global technology company

Apply: Careers at Ericsson | Ericsson

Support Engineer at Ericsson

About this opportunity:

At Ericsson, we are seeking a knowledgeable and dedicated Support Engineer to join our team. In this pivotal role, you will be charged with providing data-driven solutions to customer reported issues in line with set processes and Service Level Agreements. The role involves identifying, isolating, and resolving faults, as well as working towards network stability. As your experience grows, you’ll handle more operational and technical issues for specific customers, solutions, or domains.

What you will do:

  • Lead investigations and drive the resolution of customer issues throughout the CS portfolio.
  • Actively participate in on-site activities, particularly when remote access is insufficient.
  • Contribute to the resolution of emergencies through fault isolation and restoration of customer networks and solutions.
  • Support problem management in identifying and categorizing significant operational or business impacting problems.
  • Handle administrative, operational, and technical issues relating to the customer’s contracts and installed base.
  • Participate in Security Reviews as the primary contact for customers and subject matter expert in security matters.

The skills you bring:

  • Customer Problem Management.
  • Negotiation.
  • Knowledge Transfer and Reuse.
  • Knowledge Sharing and Collaboration Skills.
  • Release and change management.
  • Coaching and Mentoring.
  • Change and Improvement Management.
  • Preemptive support competence.
  • CS Portfolio competence.
  • Data Analysis.
  • Customer Success.
  • Machine Learning.
  • Customer Relationship Building.
  • CSR Handling Process.
  • Trade Compliance.

Read More & Apply

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