Receptionist/Cashier
Role Purpose:
- Responsible
for greeting and registering Hotel guests, providing guest service
throughout the customer journey and settling guest accounts upon
departure.
ROLES AND RESPONSIBILITIES
(include but are not limited to):- Project
courtesy, hospitality and professional behaviour across your department at
all times with guests and fellow colleagues.
- Welcome
guests upon arrival with courtesy and Register arrivals according to the
hotel standards and procedures including the adherence to all credit and
accounting procedures.
- Manage
guest-room inventory by communicating regularly with Housekeeping to
ensure rooms are available for efficient check-ins.
- Room
guests according to reservation requests and inventory availability.
- Programme
guest keys and master keys following established standards and procedures.
- File
and manage registration cards for guests according to the hotel standards
and procedures.
- Create,
modify and cancel guestroom reservations for walk-ins when required.
- Review
guestroom folios to check for discrepancies and ensure special billing
arrangements are properly carried out.
- Provide
guests with concierge advice and information and Coordinate tasks of Bell
Desk and luggage service.
- Handle
all incoming calls to the hotel, attend to guest inquiries, and resolve
any issues in a timely and professional manner to ensure guest
satisfaction.
- Monitor
guest feedback and make recommendations for improvements or new products
or services to meet guest needs.
- Check-out
guests efficiently and courteously according to established standards and
procedures including the adherence to all credit and accounting
procedures.
- Post
manual charges, advance deposits, no show charges and other charges as
required following established procedures.
- Carefully
manage the cash float according to established standards and procedures.
- Promote
SBEC to guests by highlighting programme benefits, and assisting with
queries and enrolment and provide existing SBEC members with additional
services as stipulated by the programme or existing promotions.
- Maintain
a complete understanding of the Hotel’s policy relating to fire, safety
and health, and ensure all precautions are taken to safeguard against
incidents.
- Perform
other assignments to meet business needs as directed by your superiors.
Skills and Competencies:
- Proficiency
with Opera hotel management systems is a must.
- Computer
literate with knowledge in MS Office, especially Word and Excel.
- Strong
Customer Service skills.
- Self-motivated.
- Team
player.
- Strong
interpersonal and communication skills.
- Good
analytical skills and problem-solving skills.
- Able
to multi-task and prioritize tasks consistent with business objectives.
- Knowledgeable
of basic accounting principles and revenue management.
- High
attention to detail.
Experience and Qualifications:
- Bachelor’s
Degree / Diploma in Hospitality Management.
- Minimum
of 1 year of experience as a Receptionist/Cashier in a 4- or 5-star hotel,
preferably with an international hotel brand.
How to Apply
Please send a cover letter, CV &
supporting documents to careersnssb@swiss-belhotel.com by
15th August 2025.
Kindly note that only shortlisted
candidates will be contacted.
Night Manager
Role Purpose:
- Responsible
for the organization and quality service rendered to the guests by the
Front Office Department, ensuring the safety and security of guests and
staff and maintaining strong public relations with the guests.
ROLES AND RESPONSIBILITIES
(include but are not limited to):- Handle
VIP arrivals, guest inquiries and complaints promptly and professionally.
- Resolve
difficult situations and ensure smooth guest experiences during the night
shift.
- Supervise
all departments during the night, inspect rooms to ensure standards and
quality, inspect public areas and guest rooms for cleanliness and
standards and ensure morning department openings are prepared.
- Monitor
room availability, manage over-bookings and walk-ins, optimize room
occupancy and rates, and validate room charges and special rates.
- Lead
the night front office team, provide training and performance monitoring
and ensure high-quality service delivery.
- Coordinate
with security teams, maintain guest and staff safety, and report incidents
or emergencies to the Front Office Manager.
- Oversee
night audit processes, verify credit limits, reconcile credit card
transactions, monitor cash handling.
- Follow
up invoicing of no-shows by credit cards, ledger accounts after 2-day
grace period.
- Spot
check on all outlets on cash to ensure cash boxes are equal to system
readings.
- Cross
checking of guest room rates between correspondence, registration cards,
and actual amount charged.
- Check
that all transactions such as paid out, rebates and miscellaneous income
are documented with its appropriate supported vouchers, and counter signed
by the concern authorities and the guest.
- Prepare
and provide the daily reports, control reports (hotel account revenue and
statistics).
- Ensure
all city ledger is closed for the day and checked to ensure all supporting
documents as per agreements are valid for the duration of guest stay in
the hotel and correct charges distributed to accounting.
- Ensure
timely submission of all relevant reports and information to all
departments in the morning. (GM, Finance, F&B, FO).
- Ensure
all procedures, rates, and guest charges comply with hotel standards,
coordinate closely with other departments, and support walkover
arrangements when necessary.
- Perform
other assignments to meet business needs as directed by your superiors.
Skills and Competencies:
- Proficiency
with Opera hotel management systems is a must.
- Self-motivated.
- Innovative
thinking.
- Strong
interpersonal and communication skills.
- Strong
leadership, coaching and counselling skills. Strong analytical skills and
strategic thinking.
- Good
financial management skills.
- High
attention to detail.
- Ability
to organise and lead complex projects.
- Able
to multi-task and prioritise tasks consistent with business objectives.
- Computer
literate with knowledge of Word, Excel, PPT.
Experience and Qualifications:
- Bachelor’s
Degree / Diploma in Hospitality Management.
- Minimum
of 2 years of experience as a Night manager in a 4- or 5-star hotel,
preferably with an international hotel brand.
How to Apply
Please send a cover letter, CV &
supporting documents to careersnssb@swiss-belhotel.com by
15th August 2025.
Kindly note that only shortlisted
candidates will be contacted.