Data Analyst – Operations at Java House
Duties & Responsibilities
- Extraction
and consolidation of data and publishing of reports as and when required
in support of business decision making process
- Leveraging
of modelling techniques to identify, analyze and present actionable data
to various teams
- Continuous
Sales performance review to be reported on an ongoing basis
- Extract,
Examine and report on key operations metrics on a periodic basis
- Generate
Monthly, Quarterly and Yearly KPI analysis for individual restaurants with
details of any insights that the teams may need to focus on
- Partner
with finance and leadership to build restaurant performance forecasts and
reports
- Assist
in developing financial feasibilities for prospective restaurant sites
- Cost-benefit
analysis of various strategy options fronted by the teams
- Support
restaurant teams by training them on report extraction and interpretation
Qualifications
- A
bachelor’s degree in data science, Finance Degree, CPA(K), Economics, ,
Statistics, Applied Math, Business Administration, or any other related
field
Experience
- The
Data Analyst-Operations will also have had experience working in report
creation, modeling, and trend forecasting. In addition, the role requires
a keen understanding of P&L and accounting
Core Competencies
- Communication
Skills: Communication skills in both in written and verbal form.
Draw reports for the departmental heads, management, and key stakeholders
that are clear, convincing, informative, engaging, unambiguous, and
uniquely tailored to suit different audiences
- Computer
Skills/MS Office/POS & Reporting Software: Possess
exceptional computer skills and demonstrate proficiency in using MS Office
for the creation of visually and verbally engaging reports
- Analytical
Skills: Demonstrate a deep interest in research and data
analysis, drawing actionable insights form raw data and information to
help further the business’s cause. Skilled in technological data mining
and analysis techniques
- Interpersonal
Skills: Have an entrepreneurial mindset being willing to be
accountable for the business’s performance, have exceptional attention to
detail, have an ability to handle multiple tasks and meet tight deadlines,
have creative and innovative problem-solving skills, be self-motivated and
proactive, and demonstrate calmness during time of uncertainty and stress
- People
Skills: Data Analyst – Operations plays a very interactive role
and to effectively execute their duties they must have a natural ability
to get along with people and establish strong and meaningful relationships
with others
Branding Coordinator at Java House
Job Description
Primary Purpose and Scope the Job
- Ensure
consistent and timely execution of brand identity across all restaurant
locations and brand environments. This role supports the translation of
brand strategy and creative direction into tangible, high-quality branding
elements across physical spaces, artwork, signage and visual assets
- Works
closely with marketing, projects, operations, designers, artists,
suppliers and other stakeholders, and manages the end-to-end coordination
of branding implementation, ensuring all brand touchpoints are implemented
accurately, align with brand standards and are delivered on schedule-
particularly regarding new restaurant openings and renovations, and brand
refresh initiatives.
- Coordinates
branding production, manages creative assets and ensures every location
reflects the intended Java House brand experience.
Duties and Responsibilities:
Brand Implementation & Coordination
- Coordinate
the implementation of branding mood boards and branding elements across
new projects, locations and other brand environments
- Ensure
all branding materials align with established brand guidelines and visual
identity standards.
Project Management
- Track
timelines and deliverables related to branding for new openings and brand
refresh projects
- Coordinate
across internal teams to ensure branding requirements are integrated into
project schedules.
- Ensure
all branding elements are delivered and installed before launch deadlines.
- Work
with various teams; marketing, operations, design teams and external
partners to ensure seamless implementation.
Supplier & Vendor Coordination
- Liaise
with printing vendors, signage suppliers, fabricators, and other branding
partners
- Obtain
quotes, manage timelines and ensure suppliers deliver according to
specifications
- Follow
up on production and installation of branding materials.
Artist & Artwork Coordination
- Liaise
with artists and designers to commission, develop and finalize art and
artworks
- Manage
portfolio of artists with regular recruitments to refresh artist portfolio
- Coordinate
approvals and ensure artwork meets brand requirements
- Manage
delivery timelines for art pieces and installations within restaurant
spaces.
Licensing & Compliance
- Coordinate
with JH security Officer to obtain branding-related licensing or
permissions where required
- Ensure
the use of artwork, design assets and related branded materials comply
with licensing agreements.
Artist & Artwork Coordination
- Liaise
with artists and designers to commission, develop and finalize art and
artworks
- Manage
portfolio of artists with regular recruitments to refresh artist portfolio
- Coordinate
approvals and ensure artwork meets brand requirements
- Manage
delivery timelines for art pieces and installations within restaurant
spaces.
Launch Readiness Support
- Support
new restaurant openings by ensuring all branding elements are ready ahead
of launch.
- Develop
and maintain a branding checklist for new openings including signages and
artworks.
- Coordinate
with internal teams to ensure all brand-related deliverables are completed
in time for openings and launches.
- Coordinate
Photoshoots for new locations and branding updates where necessary.
Planning & Budgeting
- Deliver
restaurant brandings within allocated budgets.
Job specifications:
- Define
the skills, knowledge, and experience specific to the job in question
(includes generic skills).
Qualifications
- A
bachelor’s degree in Marketing, Communications, Project management or
related field.
Experience
- At
least 2 years’ experience in marketing; branding, design coordination or
brand project management.
- Design
experience is and added advantage
Branch Supervisor (Multiple Posts) at Java House
Duties and Responsibilities:
- Ensure
that all restaurant policies and procedures, standards specifications and
guidelines are followed and completed on a timely basis.
- Ensure
compliance with health and safety, food preparation and serving, repair
and maintenance.
- Ensure
company objectives in sales, service quality, appearance of facility and
hygiene through training of employees and creating a positive, productive
working environment through organizing and supervising regular Branch deep
cleaning.
- Adhere
to cash handling and reconciliation procedures in accordance with
restaurant policies and procedures.
- Prevent,
handle and resolve complaints regarding food quality and service.
- Sample
food and drink items by testing to ensure palatability and flavor
conformity through regular store audits.
- Prevent
and resolve personnel problems
- Minimise
guest complaints by ensuring all guests are served. This will be done by
ensuring 95% of their time is spent on floor coverage.
- Ensuring
that the set SOPs of cash handling are adhered to
- Taking
correct take away orders and ensuring they are correctly dispensed
- Ensuring
prompt billing is done and correct change is given
- Ensuring
delivery orders are prepared and picked on time
- Suggestive
selling products and introduction of new ones to guests
- Maintaining
high hygiene standards at the cashier station
- Ensure
cutlery is wiped, polished and well displayed at the respective stations
- Oversea
the dining area, supervises food and beverage service staff in accordance
with operating policies that he or she may help establish.
- Seeks,
listens and responds to Guest feedback.
Job specifications:
Qualifications
- Ability
to communicate clearly in English.
- Ability
to review P&L
- Able
to handle money and operate a point-of-sale system
- Must
be prepared to work under pressure.
- Must
have the ability to co-ordinate skills; demonstrate good core ethics and
values.
- Must
be result oriented, self-driven, articulate and pro-active.
- Must
have the ability to make quick and sound decisions.
Learning and Development Intern at Java House
Java House is looking for a motivated Learning and
Development Intern to support training coordination, employee
engagement initiatives, and talent development programs within the
organization.
Job Description
Duties and Responsibilities
- Scheduling
training sessions.
- Communicate
information about training events in a timely and professional manner to
ensure the business is kept up to date with learning and development
activities.
- Assist
in ensuring the training material is up to date.
- Keeping
track of employees’ training records and maintaining the Learning &
Development Matrix.
- Assist
in conducting training evaluations before and after to determine the
effectiveness of all development programs.
- Play
an active role in supporting the analysis, action planning, and monitoring
of the Employee Engagement Survey.
- Assist
with the development of specific action plans to address issues and
concerns identified in the Employee Engagement Survey through focus
groups.
- Assist
in identifying training needs by working with relevant leaders and TOTs
within Java House and deliver learning solutions.
- Maintain
accurate data on all development initiatives (PDP data, TNA documents,
training schedules, training calendars, and attendance data).
- Assist
in promoting positive employee relations through an environment that
encourages open communication, trust, mutual respect, and fun.
- Keep
up to date with developments in Learning & Development by reading
relevant resources, attending meetings and courses, and building
professional relationships.
- Assist
in delivering training when required.
Key Accountabilities
- Administration
- Talent
Management (PDP Management)
- Employee
Engagement (Ensure focus groups and feedback are running smoothly)
- Staff
Induction / Onboarding
Key Result Areas / Performance Indicators
Talent Management (PDP Management)
- Coordinate
Personal Development Plan (PDP) review meetings to capture skill gaps.
- Support
development and implementation of learning interventions (in-house or
external).
- Plan
and support the execution of the annual talent review exercise.
Staff Induction / Onboarding
- Assist
in onboarding new staff when required.
- Follow
up on probation reviews (30, 60, and 90 days) according to due dates.
- Ensure
accuracy of information in the Learning & Development systems for new
employees.
Employee Engagement
- Support
initiatives that drive employee engagement and high performance.
- Assist
in conducting awareness sessions about Java House’s purpose, vision,
mission, and values.
- Ensure
departments develop and implement action plans from engagement feedback.
- Facilitate
employee communication during focus groups.
- Participate
in culture change initiatives.
Job Specifications
Qualifications
- University
or College Degree in a related discipline preferred.
- Excellent
interpersonal, communication, and organizational skills.
- Strong
interpersonal and problem-solving abilities.
- Highly
responsible and reliable.
- Ability
to work cohesively as part of a team.
Core Competencies
- Excellent
interpersonal skills
- Highly
organized
- Good
communication skills
- Good
facilitation skills
- High
level of attention to detail
- Excellent
presentation skills
- Business
awareness
- Strong
analytical and problem-solving skills
Environmental Safety & Health Intern at Java House
Job Description
- Assist
the EHS Officer, ensuring all accidents and incidents are recorded in the
incident register, investigated, and follow up on corrective actions.
- Assist
the EHS officer in ensuring that all licenses and certificates, including
environmental monitoring (Effluent analysis) required under EMCA 1999 and
OSHA 2007, have been obtained on time.
- Assist
in logistical support for internal and external EHS audits and
inspections, e.g., OSH, Fire Safety, Noise survey, and Environmental.
- Provide
administrative support for Safety & Health Committee meetings,
including scheduling, minute-taking, and follow-up action to ensure they
are closed.
- Assist
in EHS inductions of new staff, contractors, and visitors, and assist with
ongoing EHS training programs.
- Help
in ensuring the updated EHS policies, procedures, and training records are
available at branches and Foodscape line with company standards.
- Monitor
use of PPE across the branches and ensure that appropriate safety signage
has been posted. Ensure proper disposal of solid waste by enforcing
segregation of waste by ensuring all required materials are available.
- Perform
routine branch inspections and audits of first aid boxes, extinguishers,
and EHS documents under the direction of the EHS Officer to ensure
compliance with EHS standards.
- Performing
any other duties allocated.
Hardware Intern at Java House
Main Responsibilities
- Ensure
availability and reliability of the Hardware, CCTV, printers & UPS
systems within HQ, commissary/branches
- Support
operations of all Commissary Systems, Commissary Network/Internet, and
connectivity from commissary to the branches.
- Provide
end user support, which involves sorting out computer hardware, software
and network problems.
- Corrective
and preventive maintenance on workstations and other IT equipment.
- Desktop
hardware upgrade planning and participation in new store projects/ systems
rollouts.
- Maintain
an inventory of I.T. equipment under one’s jurisdiction.
- Network
support in the form of installation and customization of network
equipment.
- Perform
network troubleshooting to isolate and diagnose common Printer &
cabling problems
- Provide
regular reports on various key aspects of application, network &
system availability.
- Provide
and schedule hardware maintenance plans for computers, peripherals &
printers and provide Hardware support of cabling on day-to-day
administration.
- Troubleshoot
Cabling issues and provide regular reports & statistics of branch
requirements /needs.
- Ensure
that all calls/incidents logged into Helpdesk are addressed within agreed
on SLA response time.
- To
perform any other duties as may be assigned by the head of department.
JOB SPECIFICATIONS
Academic/Professional Qualifications
- B.Sc./Diploma
in Electronics/ Computer Science or other Computer related field from a
recognized University
- Possess
A+, N+ OR MCT/MCITP certification
- Hardware
and Software troubleshooting skills.
Electrical Technician II at Java House
Primary Purpose and Scope the Job (Job Role)
The electrical technician (Grade 2) is responsible for
technical inspection, repair and servicing of machines, equipment and fixtures
in the locations assigned to him/her within the Java organization.
Main Responsibilities: -
- Carry
out preventive and reactive maintenance of electrical lighting and wiring
systems and electrical equipment in Java locations assigned, as indicated
in the “Core Competencies” section below, in order to ensure such
equipment is functional and safe for use by operators when required.
- Carry
out inspections of electrical lighting and wiring systems and electrical
equipment in order to ascertain if they are functional and safe for use.
- Carry
out basic plumbing, masonry and carpentry repairs in Java locations
assigned.
- Carry
out maintenance-related activities that affect food safety in assigned
locations in order to eliminate food safety hazards.
- Record
activities carried out in required formats for future reference.
Qualifications
- Diploma
in Electrical or Electronic Engineering from a recognized institution of
tertiary education.
Experience
At least 3 years’ practical experience as an electrical
maintenance technician.
Special conditions of Employment
- Ability
to work at heights
- Ability
to work in night shifts for up to 20% of time on duty
Core Competencies
- Proficient
in trouble-shooting, repair and servicing electrical installations,
single- and three-phase wiring, lighting and socket circuits
- Proficient
in trouble-shooting, repair and servicing equipments e.g : Commercial
single-rack dishwasher, commercial semi-automatic espresso machine,
induction plate, turbo chef oven, retail/professional coffee-bean grinder,
coffee urn, commercial crate washer e.t.c
- Basic
plumbing, masonry and carpentry skills
- Good
spoken English and Kiswahili language skills
- Good
written and spoken technical communication skills
Talent, Learning & Development Manager at Java House Africa
Primary Purpose and Scope the Job
The role is responsible for developing and implementing
Talent Management strategies within the organization that enhance the
identification, development and retention of high performing
employees through corporate-wide professional and technical development,
learning strategies, planning and execution of the strategy.
Duties and Responsibilities
- Create
overall talent strategy and roadmap to deliver on a robust learning and
development agenda that is aligned with business strategy and needs.
- Design
and manage multiple programs, processes and systems that enhance
organizational effectiveness including talent reviews, succession
planning, mentoring, coaching and internal mobility.
- Maintain
a robust orientation module to include job specific, organization culture
and personal development training.
- Collaborating
with Managers to identify areas of development throughout the organization
including trending business needs. Translate these into learning
opportunities.
- Play a
key role in embedding the employer branding strategies leading to employer
of choice recognition.
- Identifying
career aspirations and discussing and agreeing upon these with employees
and their managers throughout the performance cycle.
- Create,
plan and implement the Java academy training programs with the goal of
external training programs being set up in the near future.
- Measure
effectiveness of the Academy’s programs and track metrics such as
participant satisfaction, performance improvement and talent initiatives.
- Identifying
on-the-job development opportunities and maximizing these opportunities
for development.
- Maintain
a “JAVA Stars” program, where top performers are identified and groomed
for future leadership programs.
- In
conjunction with the Head of Corporate Affairs build upon the succession
planning program and establish a training plan for the program.
- Maintain
a robust coaching program and culture.
- Spearhead
the collection of data through Culture Surveys and implementation of
action plans.
- Lead
the development of curricula for Leadership Development program(s) that
are aligned with Company Vision and Values.
- Develop
and drive organizational culture alignment initiatives.
- Assess
and transform performance management processes and systems that drive high
performance and engagement throughout the organization.
- Develop
Employee Engagement Program and work with senior leadership to establish,
facilitate, and communicate the Java Culture.
- Keep
abreast of Learning & Development (L&D) global trends,
developments and best practices to ensure alignment and implementation of
best practices.
- Developing
effective strategies for identifying skills gaps within the workforce.
- Building
relationships with 3rd party training provider.
- Acting
as the go to within the business for anyone with questions or queries
regarding training and development plans.
- Maintain
Talent management budget.
Qualifications
- Bachelor’s
Degree in Education, HR Management or Business-Related Field
- Professional
Certification in Training Delivery/Human Resources Management
- Should
be a valid member of IHRM
Experience
- 3 – 5
years in a training role in Human Resources Development in a medium to
large organization. Preferably in the hospitality industry
- At
least 2 years of Demonstrated ability and experience in managing large
learning curriculum, including learning contracts, class schedules,
enrollment, and vendor management
- Strong
knowledge and experience in developing and designing of succession
planning and talent review processes.
- Demonstrated
project management skills bringing projects to completion on time and
within budget
- Ability
to develop process for linking competencies to talent management process
ensuring successful outcomes
Storekeeper
Duties and Responsibilities:
- Maintains
the inventory at the specialized work area in order to support warehouse,
manufacturing and retail activities by ensuring visibility of inventory
status to the warehouse team.
- Monitors
stocks, reorders and receives inventory at the warehouse store and ensures
they are of the correct specification, in order to ensure availability of
inventory.
- Inspect
deliveries by checking of quantity and quality of items brought in by the
supplier for conformity or discrepancies and report / documentation for a
seamless return process.
- Putting
stock away in accordance with the Company’s Quality procedures (stock
rotation)
- Rotate
stock and coordinate the disposal of surpluses within the warehouse.
- Ensure
adequate record keeping and manage all documentation to confirm proper
stock levels and maintain inventory control.
- Organizes
and maintains the inventory floor area to ensure efficient material
storage and handling. He also maintains labeling systems on the stock
items.
- Restocking
of items on the shelves and organization / general arrangement of the
store’s items.
- Pick,
pack and marshalling of customers’ orders for delivery to National
Distribution Centre.
- Participation
in monthly stock take process and performing inventory audits at all
warehouses, as required.
- Identification
of non-performing stocks for an effective utilization plan.
- Sorts
and places materials or items on racks, shelves, or in bins according to
assigned inventory location.
- Checking
the expiry of goods by ensuring FIFO and FEFO is adhered to 100%
- Issues
material to customers and in current system based on request
specifications.
- Digitizes
all manufacturing and retail work orders and warehouse checklists.
- Performing
‘cyclic counts’ and routine stock checks at the warehouse as required
- Conducting
and preparation of weekly Stock taking, stock reports and reconciliation
- Maintain
high level of cleanliness and orderliness in the stores.
Waitstaff
Primary Purpose and Scope the Job (Job Role)-
- To
welcome, sit, take & serve food and beverage orders to our guests in a
friendly, timely manner and ensure a clean environment in accordance
to Java service standards
Duties and Responsibilities:
- Presenting
a variety of menu options and take lead on suggestive selling based on
customer preferences.
- Handling
customer interactions at various levels of customer touch points.
- Assist
the guest navigate through the menu comfortably- Inform guests of menu
changes, daily specials and assist the guest navigate through the menu
comfortably.
- Taking
orders and delivering them to the table neatly and accurately in
accordance to the ticket specification.
- Present
menus to guests and answer questions about menu items, beverages, and
other restaurant functions and services.
- Monitor
and observe guests dining experience to ensure guests are satisfied with
the food and service respond promptly and courteously to address any guest
concern ¬ify the manager.