Head, Content Management (12-Month Contract – Leave
Coverage)
THE OPPORTUNITY
Reporting to the Director, Knowledge Management, the Head,
Content Management (12-Month Contract) will lead the development, optimization,
and continuous improvement of the Mastercard Foundation’s Enterprise Content
Management (ECM) systems, with a strong focus on SharePoint Modern. In this
role, you will join a mission-driven Foundation, working alongside a
multidisciplinary team at the forefront of knowledge management, digital
transformation, and social impact.
The ideal candidate is a seasoned leader in enterprise
content management, with deep expertise in SharePoint administration and
information architecture. In this pivotal role, you will be responsible for
driving content and records management strategy and execution, including
governance, taxonomy, search optimization, and translating business needs into
effective, user-friendly digital environments.
The successful candidate will be based in any of our
offices in Canada and Africa (Ethiopia, Nigeria, Senegal, Ghana, Rwanda, Kenya,
or Uganda).
WAYS YOU CAN CONTRIBUTE
- Provide
strategic and hands-on leadership in the administration and optimization
of SharePoint and related Microsoft 365 platforms, including site
architecture, permission structures, metadata, and content types.
- Lead
the design and implementation of scalable, secure, and user-friendly
enterprise content management (ECM) solutions.
- Develop
and enforce taxonomy, metadata standards, and search optimization
practices, leveraging SharePoint’s term store and enterprise search
capabilities.
- Partner
with IT, Cybersecurity, and other stakeholders to ensure strong
governance, compliance, and privacy frameworks across ECM initiatives.
- Oversee
content migration, site modernization, and the rollout of new SharePoint
features and integrations.
- Champion
change management, training, and capability-building to drive ECM and
SharePoint adoption across the Foundation.
- Translate
business needs into technical and information architecture requirements;
review and approve related design decisions.
- Guide
continuous ECM improvements informed by user feedback, analytics, and
emerging best practices.
- Manage
vendor relationships to ensure the successful delivery and enhancement of
ECM and SharePoint services.
- Oversee
the Foundation’s Records Management Program, including use of Microsoft
Purview for retention and archiving.
WHO YOU ARE
- Bachelor’s
degree in Knowledge Management, Information or Library Science, Computer
Science, or related field.
- 7+
years of progressive experience in enterprise content management, with
demonstrated, hands-on expertise as a SharePoint administrator (including
SharePoint Online/Modern).
- Relevant
certifications in SharePoint, Microsoft 365, Information Architecture, or
Project Management are a strong asset.
- Proven
experience designing, building, and optimizing SharePoint site
architectures, modern pages, content types, permission models, and
metadata strategies.
- Advanced
knowledge of information architecture, taxonomy development, term store
management, and federated search within the Microsoft 365 ecosystem.
- Strong
understanding of governance, compliance, security, and change management
practices as applied to SharePoint and ECM platforms.
- Track
record of leading and developing high-performing technical and functional
teams, including cross-functional and remote staff.
- Excellent
communication and stakeholder engagement skills; able to translate
business needs into robust digital solutions.
- Strategic,
adaptable, and service-oriented, with a deep commitment to knowledge
equity and the mission of the Foundation.
- Possess
excellent verbal, written, and presentation skills with the ability to
articulate information to a variety of constituents across cultures.
- Possess
professional maturity, sensitivity with different cultures, and impeccable
integrity that exemplifies the Foundation’s values.
- Demonstrate
a commitment to Mastercard Foundation’s values and vision.
The Mastercard Foundation values the unique skills and
experiences each individual brings to the organization and we are committed to
creating and maintaining an inclusive and accessible environment for everyone.
Completion of satisfactory business references and
background checks are essential conditions of employment.