Account Management Lead at Zeraki
Job Description
Gross Salary KShs 200,000–280,000 plus
Commissions
About the Role
The Account Management Lead will provide operational and
commercial leadership across Zeraki’s Account Management function, leading
multiple teams and ensuring that our customers achieve measurable value from
Zeraki’s products.
The role sits at the intersection of customer success,
commercial growth and people leadership. You will lead and develop the Account
Management team, strengthen customer retention and expansion, drive commercial
performance, and ensure consistent execution of Account Management practices
across the business.
As Zeraki continues to scale, this role will be critical in
translating business strategy into disciplined execution while building
high-performing teams and developing the next generation of commercial leaders.
The role is also designed as a key leadership step within Zeraki’s Account
Management career path, with the opportunity to grow into broader functional
leadership as the business scales.
Requirements
Key Responsibilities
The Account Management Lead will be responsible for:
Leadership & Team Development
- Lead,
coach and develop the Account Management team.
- Establish
clear performance expectations and accountability across the function.
- Conduct
regular performance reviews, coaching and talent discussions.
- Develop
succession plans and build a strong pipeline of future Account Management
leaders.
- Drive
employee engagement and a high-performance culture across the function.
Customer Success & Portfolio Management
- Oversee
customer success performance across multiple portfolios and teams.
- Monitor
customer health, retention trends and key customer success metrics.
- Lead
strategic customer engagements and Executive Business Reviews where
required.
- Identify
customer risks and ensure appropriate mitigation and recovery plans are
implemented.
- Champion
customer-centricity and ensure customers consistently derive value from
Zeraki’s products.
Commercial Performance & Revenue Growth
- Drive
customer retention, renewal and expansion performance.
- Improve
Gross Revenue Retention (GRR) and Net Revenue Retention (NRR).
- Identify
and drive expansion, upsell and cross-sell opportunities across customer
portfolios.
- Partner
with Finance to improve collections performance.
- Strengthen
commercial forecasting and revenue visibility.
Operational Excellence & Governance
- Standardize
Account Management processes and ways of working across teams.
- Ensure
strong CRM governance, data quality and reporting discipline.
- Improve
operational efficiency and consistency across customer portfolios.
- Review
team and territory allocation to ensure effective resource utilization.
Strategic Escalation & Risk Management
- Lead
the resolution of high-impact customer escalations.
- Coordinate
cross-functional teams to resolve complex customer issues.
- Identify
emerging customer and commercial risks and ensure timely escalation where
required.
Cross-Functional Leadership
- Partner
with Sales on customer handovers, enterprise account planning and
expansion opportunities.
- Partner
with Customer Support on escalations and service-level performance.
- Work
with Product to translate customer insights into product adoption and
improvement opportunities.
- Partner
with Finance on revenue forecasting, collections and contract
administration.
- Collaborate
with Marketing on customer advocacy, success stories and reference
programmes.
Candidate Profile
Education
- Bachelor’s
degree in Business Administration, Commerce, Marketing, Education,
Economics, Information Systems or a related discipline.
Experience & Skills
We are looking for someone with:
- 3–5
years of progressive experience in Account Management, Customer
Success, Sales, Relationship Management or Commercial Operations.
- At
least 2 years’ experience leading customer-facing teams.
- Proven
experience managing enterprise or strategic customer portfolios.
- A
strong track record in customer retention, revenue growth and commercial
performance.
- Experience
working in SaaS, EdTech, Telecommunications, Financial Services or other
technology-enabled businesses is highly desirable.
- Strong
experience using CRM systems and data to drive commercial decisions.
- Strong
understanding of revenue management, forecasting and commercial
performance.
Core Capabilities
We are looking for a leader who demonstrates:
Commercial & Technical
- Customer
Success Strategy
- Strategic
Account Management
- Commercial
Leadership
- Revenue
Growth Management
- Financial
& Commercial Analysis
- CRM
& Pipeline Management
- Business
Forecasting
- Data
Analytics
- Change
Management
Leadership
- Coaching
& Mentoring
- Strategic
Thinking
- Talent
Development
- Executive
Communication
- Organizational
Planning
- Conflict
Resolution
- Influence
Without Authority
Behavioural
- Integrity
- Love
of Learning
- Highest
Standards
- Deliver
Results
- Hire
& Develop the Best
- Manage
Through Trust
- Empathy
- Have
Backbone; Disagree & Commit.
Apply: Account Management
Lead
Human Resource Officer at Zeraki
Job Description
About the Role
The HR Officer role exists to operationalise Zeraki’s people
strategy by ensuring disciplined execution and day-to-day HR support across
the business,
coordinating recruitment and
onboarding, supporting performance and talent processes, maintaining employee
records and HR systems, managing core employee lifecycle processes, supporting
employee relations, and coordinating learning and engagement initiatives. The
HR Officer works closely with employees and managers to ensure HR processes are
responsive, consistent, compliant and aligned with business needs.
Operating in a fast-growing environment, the HR Officer is expected to combine
strong execution with sound judgement, attention to detail and a people-centred
approach, while maintaining the confidentiality, documentation discipline and
service standards required of the HR function.
Recruitment& Staffing
Key Responsibilities
The HR Officer will support the end-to-end delivery of HR
services across:
- HR
operations & employee lifecycle: managing employee
documentation, personnel records, HRIS updates, onboarding, probation,
confirmation, employee movements, leave, attendance, benefits, payroll
inputs and offboarding.
- Talent
acquisition: coordinating recruitment from workforce request
and job advertising
through sourcing, screening, interviews, assessments, offers and
onboarding; maintaining candidate pipelines and ensuring a positive
candidate experience.
- Performance
& talent management: coordinating performance review cycles,
maintaining performance records, supporting Performance Improvement Plans
(PIPs), talent reviews, succession planning, career development and
internal mobility processes. Coordinating learning needs assessments,
training programmes, onboarding learning journeys, employee development
initiatives and maintaining learning and certification records.
- Employee
relations & compliance: supporting employee queries,
grievances, disciplinary processes and investigations; maintaining
employee relations records and ensuring consistent application of HR
policies and employment requirements.
- Employee
experience & engagement: coordinating employee engagement,
recognition, wellbeing, culture, internal communication and employee
feedback initiatives.
- HR
reporting & continuous improvement: maintaining HR trackers
and dashboards, preparing HR reports, ensuring data accuracy and
supporting improvements to HR processes, systems, policies and SOPs.
Candidate Profile
Education
- Bachelor’s
degree in Human Resource Management, Business Administration, Psychology,
Organizational Development or a related discipline.
- CHRP
qualification or progress toward CHRP is an added advantage.
- IHRM
membership or eligibility for membership is desirable.
Experience & Skills
- 1–2
years of progressive HR experience, preferably with exposure to more than
one area of HR.
- Practical
experience in areas such as recruitment, HR operations, performance
management, employee relations, learning and development or employee
engagement.
- Experience
coordinating HR processes or projects from start to finish.
- Working
knowledge of HR policies, practices and applicable employment legislation.
- Experience
working with HRIS, applicant tracking systems or other HR technology is an
advantage.
- Good
working knowledge of Microsoft Office or Google Workspace.
- Ability
to work effectively with employees and managers across different levels of
the organization.
Apply: Human Resource
Officer
Customer Support Representative at Zeraki
About the Role
- The
Customer Support Representative (Mid-Level) serves as a critical link
between Zeraki’s customers and internal teams. Operating across Tier 1,
this role handles deeper product-level troubleshooting, manages escalated
and complex tickets, and ensures customers receive timely, high-quality
resolutions across the Zeraki Analytics, Zeraki Learning, Zeraki Timetable
and Zeraki Finance.
Key Responsibilities
Product Troubleshooting & Issue Resolution
- Conduct
in-depth product-level troubleshooting across Zeraki Analytics, Zeraki
Learning, Zeraki Timetable and Zeraki Finance solutions.
- Investigate
recurring issues and document identified root causes in the knowledge
base.
- Handle
escalations from Tier 1 Associates, ensuring accurate diagnosis before
further escalation.
Customer Communication & Coordination
- Coordinate
with school admin via outbound calls (SIP/Phone) or WhatsApp to clarify
reported issues and gather additional context.
- Provide
proactive status update communications to customers for all open and
pending tickets.
- Maintain
a professional, empathetic, and solution-focused tone across all customer
touchpoints.
Ticket & Queue Management
- Manage
ticket queues during peak periods and support equitable load
redistribution within the team.
- Ensure
all tickets are resolved or correctly escalated within defined SLA
resolution windows.
- Accurately
categorize, tag, and document ticket details in the issue tracker for
audit and reporting purposes.
Quality Assurance & Knowledge Management
- Identify
patterns in repeat contacts and flag potential product bugs or training
gaps to the Customer Support Manager.
- Contribute
a minimum of 2 new or updated knowledge base articles per month for common
issue types.
- Support
continuous improvement of support processes through feedback and
documentation
Requirements
Education
- Bachelor’s
degree graduate with finance or accounting background and experience. CPA
II will be an added advantage.
Experience
- 2–4
years of experience in a customer support, technical support, or help-desk
role.
- Prior
experience supporting SaaS or Ed-tech platforms is an advantage. Technical
Skills
- Proficiency
with issue tracking and support tools
- Comfort
using SIP/VoIP phone systems and WhatsApp Business for customer
communication.
- Ability
to investigate and articulate technical issues clearly for non-technical
stakeholders.
- Familiarity
with knowledge base platforms and willingness to contribute structured
documentation.
Soft Skills & Competencies
- Strong
analytical and problem-solving skills with a root-cause mindset.
- Excellent
written and verbal communication skills in English and Swahili.
- High
degree of organisations, with the ability to manage multiple open tickets
simultaneously under pressure.
- Customer-first
orientation with patience, empathy, and professionalism.
- Collaborative
team player willing to support peers and share knowledge proactively
Advancing Product Designer at Zeraki
About the Role
- We are
hiring an Advancing Product Designer to join Zeraki's internal product
design team. You will report to the Product Design Lead and contribute
across our product suite as needs surface. The role sits in a product trio
with a PM and a Tech Lead, owning features end-to-end from problem framing
through to post-release review. You will work inside the Discovery v3.2
process with mentorship from the design lead and a clear path to the next
level through Zeraki's performance framework.
What You'll Do
- User
research and discovery. Run user interviews, contextual observation, and
usability testing with senior support. Maintain a live assumption log per
project. Turn field evidence into design decisions.
- Interaction
design and information architecture. Design end-to-end mobile-first flows
that handle the happy path, edge cases, and failure recovery. Map
dependencies across products where they exist.
- Visual
design and design system. Work fluently within the Zeraki Design System.
Flag gaps with specific recommendations rather than working around them.
Maintain consistency across multi-screen flows.
- Prototyping
and tools. Build low to mid-fidelity prototypes in Figma. Move to
high-fidelity when validation calls for it. Use components, variants, and
auto-layout fluently.
- Collaboration
and handoff. Walk tech leads through full Figma files before sprint
planning. Produce handoffs that engineering can build from without
follow-up questions. Defend design decisions in trio reviews.
- Outcomes.
Connect design decisions to user outcomes, not just deliverables.
Contribute to post-release usability reviews 2-4 weeks after each ship.
Requirements
What We’re Looking For
- 1-2
years of product design experience, including at least two features owned
through to dev handoff.
- Strong
fluency in Figma, including component creation, auto-layout, and working
inside a shared design system.
- Mobile-first
design instincts with awareness of low-bandwidth and shared-device
contexts.
- Ability
to frame a user problem before reaching for a solution.
- Clear
written and verbal communication. Comfortable defending a design position
with evidence.
- Curiosity
about the African school context and the people who run, attend, and pay
for these schools.
- Bachelor's
Degree in Design, Human-Computer Interaction, Fine Arts, or any related
courses
Nice to Have
- Exposure
to user testing or usability research.
- Background
working with schools or education systems in Africa.
Method of Application
Interested and qualified? Go to Zeraki on
www.zeraki.app to apply
Senior Software Engineer (Tech Lead) at Zeraki
About the Role
We are looking for a Senior Backend Engineer who will also
serve as a Tech Lead for a cross-functional engineering team (Frontend,
Backend, and DevOps).
This is not just a senior IC role—it is a leadership role grounded in strong
technical execution. You will be responsible for delivering complex systems
end-to-end, setting engineering standards, and elevating the performance of the
entire team.
You will work primarily within a Java/Spring Boot backend ecosystem, while also
collaborating closely with frontend engineers (Angular) and DevOps to ensure
cohesive, scalable, and reliable systems.
Requirements
Key Responsibilities
Technical Leadership & System Design
- Lead
the design and implementation of scalable, secure, and maintainable
backend systems using Java and Spring Boot
- Own
architectural decisions across services, ensuring clear contracts between
backend, frontend (Angular), and infrastructure
- Translate
ambiguous product requirements into well-defined technical designs and
execution plans
- Drive
system design discussions, identifying trade-offs in scalability,
performance, and maintainability
- Ensure
alignment between frontend and backend through well-structured APIs and
data contracts
Backend Engineering & Execution
- Write
high-quality, production-grade code for mission-critical systems
- Build
and maintain RESTful APIs and backend services
- Optimize
system performance, reliability, and scalability
- Proactively
identify and address technical debt and bottlenecks
- Establish
and enforce best practices in code quality and testing
Team Productivity & Enablement
- Act as
a force multiplier through code reviews and technical leadership
- Unblock
engineers quickly when they face challenges
- Balance
personal contribution with team enablement
Ownership & Delivery
- Take
full ownership of multi-sprint projects
- Coordinate
execution across engineers
- Drive
incident response and post-mortems
- Proactively
identify and resolve risks
Cross-Stack Collaboration
- Work
closely with Angular frontend engineers
- Partner
with DevOps on deployment pipelines
- Ensure
end-to-end system reliability
Business & Product Alignment
- Align
engineering decisions with product goals
- Collaborate
with Product Managers
- Balance
technical excellence with delivery timelines
Mentorship & Team Development
- Mentor
junior and mid-level engineers
- Contribute
to hiring and onboarding
- Foster
a culture of ownership and learning
Performance Expectations
- Deliver
complex multi-sprint projects reliably
- Improve
team velocity and code quality
- Maintain
high system uptime
- Drive
system performance improvements
- Mentor
engineers effectively
What We’re Looking For
Experience & Technical Skills
- 5+
years in backend engineering
- Strong
expertise in Java and Spring Boot
- Experience
with distributed systems
- Strong
System and API design skills
- Database
experience (SQL/NoSQL)
- Familiarity
with cloud services and CI/CD configurations
- Working
knowledge of Angular frontend concepts
Leadership & Mindset
- Strong
ownership mentality
- Proven
leadership ability
- Excellent
communication skills
- Pragmatic
decision-maker
- Passion
for mentorship
What we offer
● A chance to contribute to a mission-driven company that's
making a real difference in education across Africa.
● A collaborative, inclusive, and dynamic work environment where your input is
valued.
Our culture
At Zeraki, our strength is rooted in our vibrant culture,
driven by a shared commitment for integrity, learning, and excellence. Our
environment demands the highest standards and focuses on delivering results. We
hire and develop the best, manage through trust, value empathy, and practice
having a backbone in all our dealings. We are a team that thrives on freedom,
responsibility, and the pursuit of excellence. Joining us means being part of a
community dedicated to growth, innovation, and transformation.
About the Company
Zeraki is a pioneering EdTech startup on a mission to
redefine education across Africa. Our innovative technology tools are designed
to make learning more accessible, effective, and engaging for parents,
teachers, and students alike. At the heart of Zeraki is a deep-rooted passion
for harnessing the power of education to unlock the potential of the
continent's youth and drive transformative change. Zeraki proudly serves over
2.7 million users in 10 countries, establishing itself as one of Africa's leading
EdTech companies.
Our commitment to excellence and innovation has not gone unnoticed. Zeraki was
the proud recipient of the African Union Commission Innovating Education in
Africa Award in 2022. Zeraki is one of three EdTech companies participating in
the 2024 cohort of the EY AI SDG Accelerator and is also part of the 2024
cohort of the Microsoft Entrepreneurship for Positive Impact Program. Through
these accolades and partnerships, Zeraki continues to shape the future of
learning in Africa, demonstrating the transformative role of technology in
education.
Software Engineering Intern at Zeraki
About the Role
At Zeraki, we believe in nurturing technical talent early
and intentionally. Our Software Engineering Internship Program is a paid,
full-time, 3-month experience designed for ambitious students who want to work
on real-world problems, contribute to production systems, and grow rapidly in a
high-performance environment.
As an intern, you won’t just observe—you’ll build, ship, and learn alongside
experienced engineers, contributing to products used by millions of users
across the continent.
Requirements
What You’ll Do
- Design,
build, and maintain backend or frontend features in real production
systems
- Collaborate
with engineers, product managers, and designers to deliver high-quality
solutions
- Write
clean, efficient, and maintainable code
- Participate
in code reviews and technical discussions
- Debug,
test, and optimize applications for performance and scalability
- Contribute
to internal tools, automation, or platform improvements
- Learn and apply best practices in software engineering, including system design and testing
What We’re Looking For
- Strong
foundational knowledge in computer science and software development
- Experience
with at least one programming language (e.g., Java, Python, JavaScript,
TypeScript, etc.)
- Familiarity
with basic software engineering concepts (e.g., APIs, databases, version
control)
- Strong
problem-solving skills and attention to detail
- Ability
to learn quickly and adapt in a fast-paced environment
- Excellent
communication and collaboration skills
- A genuine passion for building technology that creates real-world impact
Eligibility Requirements
- Currently
enrolled in a Bachelor’s degree program in Computer Science, Software
Engineering, or a related technical field
- Be in
your 3rd, 4th, or 5th year of study
- Must
be returning to school to finish your course after the internship
- Available
full-time for the entire 3-month program duration
- Able
to commit fully to the internship for 3 months (non-extendable)
- Apply
for only one intake per calendar year
What You’ll Gain
- Hands-on
experience building systems used by millions of users
- Mentorship
from experienced engineers in a high-performance environment
- Exposure
to real-world software engineering practices and scalable systems
- Opportunity
to contribute meaningfully to products shaping education in Africa
- A
fast-paced learning experience that accelerates your technical and
professional growth
Who Should Apply
This program is ideal for students who are:
- Curious
and self-driven
- Excited
by challenging problems
- Motivated
to build and ship real products
- Eager
to grow in a high-performance engineering environment
If you’re ready to learn fast, build real systems, and make
a meaningful impact, we’d love to hear from you.
What we offer
● A chance to contribute to a mission-driven company that's
making a real difference in education across Africa.
● A collaborative, inclusive, and dynamic work environment where your input is
valued.
Technical Support Engineer at Zeraki
About the Role
Technical Support Engineers are the first line of defence
for our users, debugging tricky issues, building automations to streamline
workflows, and ensuring every interaction with our product(s) is smooth and
impactful. You’ll partner closely with our customer experience, product, and
engineering teams to champion the voice of the customer and shape how technical
support scales.
Responsibilities:
- Provide
in-depth technical support via issue tracker tickets and Teams messages,
resolving complex user-reported issues and ensuring high-quality end-user
interactions.
- Debug,
reproduce, and troubleshoot software bugs and usability problems.
- Partner
with our Customer Experience, Product, and Engineering teams to escalate
critical issues and feed insights into our technical roadmap.
- Provide
IT hardware and software support to internal users (for example, software
installation, patching of outdated software)
- Maintain
and expand user-facing product documentation and internal knowledge bases
to empower both customers and internal users.
- Design
and build internal tools and automations to scale support
operations.
Requirements:
- Experience
in technical support, software engineering, or a related technical
role.
- Strong
understanding of software development workflows; experience with IDEs,
LLMs, and building with AI.
- Strong
debugging skills and a passion for digging deep into technical
problems.
- Clear,
concise communication skills to explain complex concepts to technical and
non‑technical audiences.
- Self-starter
with curiosity, creativity, and a bias for action.
Country Sales Manager at Zeraki
About the Role
The Country Sales Manager will lead Zeraki’s commercial
organization to deliver the annual revenue target through a structured team of
Regional and Associate Regional Managers.
The role owns end-to-end revenue strategy, execution, capability building, and
cross-functional alignment to scale Zeraki Analytics, Finance, and Learning
across CBC, senior schools, and B2G (Business-to-Government) channels within
the country.
The Country Sales Manager is the single point of accountability for revenue
growth, forecast accuracy, ASP protection, and the development of a
high-performance sales culture nationwide.
Key Responsibilities
Requirements
Key Responsibilities
A. Sales & Revenue Leadership (60%)
- Translate
the corporate revenue target into manager-level quotas across 9 managers
- Design
territories using Average sales price (ASP), CBC whitespace, and Finance
cross-sell potential
- Establish
milestones and discount guardrails to protect revenue quality
- Personally
lead enterprise and B2G opportunities (counties, school chains, donor
programs)
- Run
weekly forecast governance and maintain ±5% accuracy
- Enforce
4x pipeline coverage and stage discipline
- Conduct
structured deal reviews and recovery plans
B. Commercial Strategy (15%)
- Build
the CBC acquisition playbook and seasonal campaigns
- Operationalize
Finance cross-sell into the Analytics customer base
- Develop
senior school bundling (Analytics + Learning)
- Create
partner and B2G frameworks, RFP processes, and revenue-share models
- Align
pricing, packaging, and value propositions with Product & CX
C. Leadership & Capability (15%)
- Establish
manager scorecards (revenue, pipeline, ASP, retention)
- Run
weekly 1:1 coaching with all 9 managers
- Define
promotion pathways
- Drive
performance management and attrition control (≤10%)
D. Operations (10%)
- Drive
CRM adoption and data quality
- Improve
contract turnaround with Finance/Legal SLAs
- Implement
structured Sales → CX handover and churn rescue processes
- Standardize
proposal and pricing approval workflows
Competencies Needed – Country Sales Manager
Strategic Commercial Leadership
- Ability
to translate corporate strategy into executable GTM plans
- Territory
design using market potential and ASP logic
- Balancing
growth, margin, and retention
Revenue Execution Excellence
- Mastery
of pipeline management and forecasting
- Deal
orchestration across complex stakeholder environments
- Pricing
discipline and negotiation leadership
Data-Driven Management
- Uses
CRM analytics to guide decisions
- Builds
dashboards, conversion models, and ASP tracking
- Forecasts
with ≤5% variance
Enterprise & B2G Capability
- Navigates
county, donor, and institutional procurement processes
- RFP
and bid management
- Multi-stakeholder
consensus building
People Leadership
- Coaches
managers to consistent performance
- Builds
a strong accountability culture
- Talent
identification and succession planning
Cross-Functional Influence
- Aligns
Sales, CX, Product, and Finance teams
- Leads
without formal authority
- Converts
market feedback into product input
Integrity & Governance
- Ethical
selling practices
- Compliance
with data protection requirements
- Contract
and discount governance
Market Development
- Builds
new segments and partnerships
- Channel
strategy development
- Strengthens
brand positioning within the education sector
Candidate Requirements
Education
- Bachelor’s
degree in Business, Marketing, or related field
Experience
- 5+
years B2B sales leadership experience
- Multi-product
portfolio selling
- Managing
distributed regional teams
- Enterprise
and/or B2G sales exposure
- Strong
data, analytics, and CRM orientation
Tech Internship Opportunities: Engineering & Product Development
About the Role
Are you passionate about building technology that transforms
how people learn, work, and solve real problems? At Zeraki Inc., we believe in
creating tools that shape the future — and we’re opening our doors to the next
generation of tech innovators.
We are looking for curious, driven, and fast-learning interns to join our
Engineering and Product Development teams.
Who We’re Looking For
You’re a great fit if you are:
- A
student or recent graduate in Computer Science, Software Engineering, IT,
or related fields.
- Excited
about turning ideas into real, usable products.
- Willing
to learn fast and collaborate with experienced engineers and product
leads.
- Passionate
about technology, problem-solving, and continuous improvement.
Requirements
Available Internship Tracks
1. Software Engineering (Frontend / Backend / Full-Stack)
You will get hands-on experience in:
- Designing
and building scalable features
- Debugging,
testing, and improving existing systems
- Working
with real product teams on user-facing solutions
Bonus points if you’ve explored:JavaScript/TypeScript,
React, Java, Python, APIs, or version control (Git).
2. Product Development / Product Management
Work closely with product managers, engineers, and designers
to:
- Research
user needs
- Support
feature planning and documentation
- Assist
in testing, quality checks, and product rollout
- Contribute
ideas to enhance user experience
Ideal for candidates interested in tech strategy, UX
thinking, and product problem-solving.
What we offer
What You’ll Gain
- Real
experience building and shipping features used by thousands
- Mentorship
from experienced engineers and product leaders
- Exposure
to agile teamwork and real-world problem-solving
- A
strong foundation for your tech career
- A
chance to stand out for future roles
Business Development Associate – Makueni at Zeraki
About the Role
- We’re
looking for smart, driven, and gritty individuals to sell educational
technology products to schools in Kenya. The job will involve onboarding
new customers, supporting existing customers and gathering feedback to
inform strategies for high customer satisfaction, sustaining Zeraki’s
dominance as the leading Edtech brand in Africa.
- If
you’re passionate about transforming education in Africa and thrive in a
fast-paced, innovative environment, we’d love to hear from you.
Requirements
Qualifications
- A
passion for education and EdTech.
- Excellent
communication and interpersonal skills, capable of building strong
relationships with schools.
- A
self-starter with a drive to succeed and exceed targets. You will need to
work long hours, nights, or weekends.
- Ability
to work with minimal supervision in a fast-paced, dynamic environment.
- Grit:
Not every lead will be a sale. You should be able to bounce back if you
lose a sale.
- No
prior experience required, but any sales, marketing, or customer service
experience will be advantageous.
IT Manager at Zeraki
About the Role
- The IT
Manager is responsible for managing Zeraki’s IT infrastructure, cloud
environments, security posture, and internal systems. This role ensures
operational excellence, security, and efficiency across all IT functions,
while freeing up the CTO and engineering teams to focus on product
innovation and scaling.
- This
is a hands-on role where you will manage day-to-day IT operations while
also driving long-term improvements in infrastructure, cloud cost
optimization, and compliance.
Key Responsibilities
IT Operations & Support
- Oversee
internal IT systems, user support, and device management.
- Ensure
99.9% uptime for internal business tools and systems.
- Manage
SaaS tools (MS Office, Google Workspace, Clickup, Slack, Jira, etc.) to
ensure smooth collaboration.
Infrastructure & Cloud Management
- Manage
Zeraki’s AWS and Azure hybrid environments, including deployments,
backups, and disaster recovery plans.
- Monitor
and optimize cloud usage to reduce costs without compromising performance.
- Maintain
reliable connectivity across distributed teams and offices.
Security & Compliance
- Enforce
IAM policies, MFA, and endpoint security across all teams.
- Oversee
periodic Vulnerability Assessment and Penetration Testing (VAPT), track
remediation, and ensure timely closure of risks.
- Ensure
compliance with the Kenya Data Protection Act, GDPR, and other relevant
regulations.
- Implement
disaster recovery and business continuity plans.
Vendor & Partner Management
- Manage
relationships with cloud providers, ISPs, and hardware/software vendors.
- Track
service levels, contracts, and renewals.
- Negotiate
vendor contracts to balance quality, reliability, and cost.
Leadership & Collaboration
- Serve
as the bridge between IT operations and engineering teams.
- Provide
IT training and awareness sessions for staff (security hygiene, tool
adoption).
- Support
the CTO in IT strategy, planning, and execution.
Collaboration with DevOps
- To
avoid overlap and ensure smooth operations, the IT Manager will work in
close alignment with Zeraki’s DevOps Engineer.
- DevOps
Engineer Focus: CI/CD pipelines, infrastructure-as-code, application
deployment, product performance monitoring.
- IT
Manager Focus: Governance, compliance, access control, SaaS management,
security posture, vendor contracts, and disaster recovery.
Collaboration Points:
- VAPT
& Security: IT Manager tracks issues, DevOps executes fixes with
engineers.
- Cloud
Optimization: IT Manager manages budgets and governance, DevOps fine-tunes
infrastructure usage.
- Incident
Response: DevOps handles root cause, IT Manager coordinates escalation,
reporting, and communication.
- This
ensures DevOps drives engineering productivity, while the IT Manager
safeguards IT resilience and compliance.
Success Metrics
- Success
in this role will be measured by:
- Uptime:
99.9% uptime for internal and customer-facing systems.
- Security:
Zero major security incidents per quarter; VAPT issues resolved within 30
days.
- Cost
Optimization: 15–25% reduction in cloud costs year-on-year.
- Support
Efficiency: 90% of support tickets resolved within SLA.
- Compliance:
100% adherence to Data Protection regulations and internal policies.
Requirements
Qualifications
- 2+
years of experience in IT operations, infrastructure, or systems
administration
- PHands-on
experience with AWS and/or Azure cloud environments.
- Familiar
with SaaS management, ITSM tools, and enterprise networks.
- Solid
understanding of cybersecurity frameworks and compliance requirements.
- Experience
implementing disaster recovery and business continuity plans.
- Excellent
problem solver with strong vendor negotiation and stakeholder
communication skills.
Legal Intern at Zeraki
Legal Intern
Role Overview
Zeraki is seeking a brilliant, dynamic and driven Legal
Intern to join our fast-paced in-house legal team. This is an entry-level
opportunity designed for law students or recent graduates eager to gain
hands-on experience in a multi-jurisdictional EdTech environment, responding to
concerns in Kenya, Uganda and Tanzania. The Legal Intern will support
day-to-day legal operations including legal research, document drafting,
administrative support, and compliance tracking.
Key Responsibilities
- Legal
Research: Investigate legal and regulatory requirements across
jurisdictions and summarize findings for internal use.
- Document
Drafting: Assist in drafting basic contracts (NDAs, Data Processing
Agreements, MoUs, Partnership Agreements, Employment Contracts); legal
correspondence; and internal memos.
- Administration
& File Management: Maintain digital and physical legal files. Update
trackers for statutory and regulatory filings, intellectual property, and
contract renewals.
- Meeting
Support: Take minutes during internal/external legal meetings and follow
up on action items.
- Cross-Department
Liaison: Support requests from other departments by gathering documents or
clarifying internal policies.
- General
Support: Schedule legal meetings, assist with filings and license
applications, and ensure proper documentation for legal expenses and
invoicing.
Requirements
Core Competencies
- Strong
Research & Analytical Skills
- Excellent
Written and Verbal Communication
- Detail-Oriented
and Highly Organized
- Able
to Handle Multiple Tasks & Prioritize
- Professionalism,
Integrity, and Confidentiality
- Willingness
to Learn & Adapt Quickly
Candidate Requirements
- Bachelor’s
Degree in Law (LLB) – Third year student to 2025 Graduate
- Prior
internship or volunteer experience in legal or compliance work is an added
advantage
- Proficiency
with Microsoft tools
- Strong
ethical mindset aligned with Zeraki’s values of integrity, diligence, and
intelligence
Business Development – Intern (Bomet)
About the Role
We’re looking for smart, driven, and gritty individuals to
sell educational technology products to schools in Kenya. The job will involve
onboarding new customers, supporting existing customers and gathering feedback
to inform strategies for high customer satisfaction, sustaining Zeraki’s
dominance as the leading Edtech brand in Africa.
If you’re passionate about transforming education in Africa and thrive in a
fast-paced, innovative environment, we’d love to hear from you.
Business Development – Intern (Busia)
About the Role
We’re looking for smart, driven, and gritty individuals to
sell educational technology products to schools in Kenya. The job will involve
onboarding new customers, supporting existing customers and gathering feedback
to inform strategies for high customer satisfaction, sustaining Zeraki’s
dominance as the leading Edtech brand in Africa.
If you’re passionate about transforming education in Africa and thrive in a
fast-paced, innovative environment, we’d love to hear from you.
Business Development – Intern (Kisii/Nyamira)
About the Role
We’re looking for smart, driven, and gritty individuals to
sell educational technology products to schools in Kenya. The job will involve
onboarding new customers, supporting existing customers and gathering feedback
to inform strategies for high customer satisfaction, sustaining Zeraki’s
dominance as the leading Edtech brand in Africa.
If you’re passionate about transforming education in Africa and thrive in a
fast-paced, innovative environment, we’d love to hear from you.