Business Development Associate – Makueni at Zeraki
About the Role
- We’re
looking for smart, driven, and gritty individuals to sell educational
technology products to schools in Kenya. The job will involve onboarding
new customers, supporting existing customers and gathering feedback to
inform strategies for high customer satisfaction, sustaining Zeraki’s
dominance as the leading Edtech brand in Africa.
- If
you’re passionate about transforming education in Africa and thrive in a
fast-paced, innovative environment, we’d love to hear from you.
Requirements
Qualifications
- A
passion for education and EdTech.
- Excellent
communication and interpersonal skills, capable of building strong
relationships with schools.
- A
self-starter with a drive to succeed and exceed targets. You will need to
work long hours, nights, or weekends.
- Ability
to work with minimal supervision in a fast-paced, dynamic environment.
- Grit:
Not every lead will be a sale. You should be able to bounce back if you
lose a sale.
- No
prior experience required, but any sales, marketing, or customer service
experience will be advantageous.
IT Manager at Zeraki
About the Role
- The IT
Manager is responsible for managing Zeraki’s IT infrastructure, cloud
environments, security posture, and internal systems. This role ensures
operational excellence, security, and efficiency across all IT functions,
while freeing up the CTO and engineering teams to focus on product
innovation and scaling.
- This
is a hands-on role where you will manage day-to-day IT operations while
also driving long-term improvements in infrastructure, cloud cost
optimization, and compliance.
Key Responsibilities
IT Operations & Support
- Oversee
internal IT systems, user support, and device management.
- Ensure
99.9% uptime for internal business tools and systems.
- Manage
SaaS tools (MS Office, Google Workspace, Clickup, Slack, Jira, etc.) to
ensure smooth collaboration.
Infrastructure & Cloud Management
- Manage
Zeraki’s AWS and Azure hybrid environments, including deployments,
backups, and disaster recovery plans.
- Monitor
and optimize cloud usage to reduce costs without compromising performance.
- Maintain
reliable connectivity across distributed teams and offices.
Security & Compliance
- Enforce
IAM policies, MFA, and endpoint security across all teams.
- Oversee
periodic Vulnerability Assessment and Penetration Testing (VAPT), track
remediation, and ensure timely closure of risks.
- Ensure
compliance with the Kenya Data Protection Act, GDPR, and other relevant
regulations.
- Implement
disaster recovery and business continuity plans.
Vendor & Partner Management
- Manage
relationships with cloud providers, ISPs, and hardware/software vendors.
- Track
service levels, contracts, and renewals.
- Negotiate
vendor contracts to balance quality, reliability, and cost.
Leadership & Collaboration
- Serve
as the bridge between IT operations and engineering teams.
- Provide
IT training and awareness sessions for staff (security hygiene, tool
adoption).
- Support
the CTO in IT strategy, planning, and execution.
Collaboration with DevOps
- To
avoid overlap and ensure smooth operations, the IT Manager will work in
close alignment with Zeraki’s DevOps Engineer.
- DevOps
Engineer Focus: CI/CD pipelines, infrastructure-as-code, application
deployment, product performance monitoring.
- IT
Manager Focus: Governance, compliance, access control, SaaS management,
security posture, vendor contracts, and disaster recovery.
Collaboration Points:
- VAPT
& Security: IT Manager tracks issues, DevOps executes fixes with
engineers.
- Cloud
Optimization: IT Manager manages budgets and governance, DevOps fine-tunes
infrastructure usage.
- Incident
Response: DevOps handles root cause, IT Manager coordinates escalation,
reporting, and communication.
- This
ensures DevOps drives engineering productivity, while the IT Manager
safeguards IT resilience and compliance.
Success Metrics
- Success
in this role will be measured by:
- Uptime:
99.9% uptime for internal and customer-facing systems.
- Security:
Zero major security incidents per quarter; VAPT issues resolved within 30
days.
- Cost
Optimization: 15–25% reduction in cloud costs year-on-year.
- Support
Efficiency: 90% of support tickets resolved within SLA.
- Compliance:
100% adherence to Data Protection regulations and internal policies.
Requirements
Qualifications
- 2+
years of experience in IT operations, infrastructure, or systems
administration
- PHands-on
experience with AWS and/or Azure cloud environments.
- Familiar
with SaaS management, ITSM tools, and enterprise networks.
- Solid
understanding of cybersecurity frameworks and compliance requirements.
- Experience
implementing disaster recovery and business continuity plans.
- Excellent
problem solver with strong vendor negotiation and stakeholder
communication skills.
Legal Intern at Zeraki
Legal Intern
Role Overview
Zeraki is seeking a brilliant, dynamic and driven Legal
Intern to join our fast-paced in-house legal team. This is an entry-level
opportunity designed for law students or recent graduates eager to gain
hands-on experience in a multi-jurisdictional EdTech environment, responding to
concerns in Kenya, Uganda and Tanzania. The Legal Intern will support
day-to-day legal operations including legal research, document drafting,
administrative support, and compliance tracking.
Key Responsibilities
- Legal
Research: Investigate legal and regulatory requirements across
jurisdictions and summarize findings for internal use.
- Document
Drafting: Assist in drafting basic contracts (NDAs, Data Processing
Agreements, MoUs, Partnership Agreements, Employment Contracts); legal
correspondence; and internal memos.
- Administration
& File Management: Maintain digital and physical legal files. Update
trackers for statutory and regulatory filings, intellectual property, and
contract renewals.
- Meeting
Support: Take minutes during internal/external legal meetings and follow
up on action items.
- Cross-Department
Liaison: Support requests from other departments by gathering documents or
clarifying internal policies.
- General
Support: Schedule legal meetings, assist with filings and license
applications, and ensure proper documentation for legal expenses and
invoicing.
Requirements
Core Competencies
- Strong
Research & Analytical Skills
- Excellent
Written and Verbal Communication
- Detail-Oriented
and Highly Organized
- Able
to Handle Multiple Tasks & Prioritize
- Professionalism,
Integrity, and Confidentiality
- Willingness
to Learn & Adapt Quickly
Candidate Requirements
- Bachelor’s
Degree in Law (LLB) – Third year student to 2025 Graduate
- Prior
internship or volunteer experience in legal or compliance work is an added
advantage
- Proficiency
with Microsoft tools
- Strong
ethical mindset aligned with Zeraki’s values of integrity, diligence, and
intelligence
Business Development – Intern (Bomet)
About the Role
We’re looking for smart, driven, and gritty individuals to
sell educational technology products to schools in Kenya. The job will involve
onboarding new customers, supporting existing customers and gathering feedback
to inform strategies for high customer satisfaction, sustaining Zeraki’s
dominance as the leading Edtech brand in Africa.
If you’re passionate about transforming education in Africa and thrive in a
fast-paced, innovative environment, we’d love to hear from you.
Business Development – Intern (Busia)
About the Role
We’re looking for smart, driven, and gritty individuals to
sell educational technology products to schools in Kenya. The job will involve
onboarding new customers, supporting existing customers and gathering feedback
to inform strategies for high customer satisfaction, sustaining Zeraki’s
dominance as the leading Edtech brand in Africa.
If you’re passionate about transforming education in Africa and thrive in a
fast-paced, innovative environment, we’d love to hear from you.
Business Development – Intern (Kisii/Nyamira)
About the Role
We’re looking for smart, driven, and gritty individuals to
sell educational technology products to schools in Kenya. The job will involve
onboarding new customers, supporting existing customers and gathering feedback
to inform strategies for high customer satisfaction, sustaining Zeraki’s
dominance as the leading Edtech brand in Africa.
If you’re passionate about transforming education in Africa and thrive in a
fast-paced, innovative environment, we’d love to hear from you.