Marketing Associate at SunCulture
Position: Marketing Associate
Reporting to: HOD Kenya
Location: Nairobi
Role type: Full-Time
About SunCulture:
Founded in 2012, SunCulture’s Vision is to build a world
where people take control of their environment in rewarding and sustainable
ways. SunCulture does this by developing and commercializing life changing
technology that solves the biggest daily challenges for the world’s 570 million
smallholder farming households. We are the largest distributor of solar water
pumps / solar irrigation for smallholder farmers in Africa and were selected by
Fast Company as one of the World’s Most Innovative Companies in 2021. Here is a
good explainer video recently made by CNBC.
Over the last 5 years the company has grown significantly and now employs 400+
people around the world.
About the role
SunCulture is looking for a qualified Marketing
Associate who will ensure that our marketing efforts are done seamlessly for
optimum ROI. This resource will ensure that SunCulture is placed in the global
market with emphasis on SunCulture’s mission and vision. Reporting to the
Senior Manager – Marketing, the ideal superstar will be focusing on end-to-end
marketing of all SunCulture products.
Key Responsibilities
- Conduct
market research to identify opportunities for promotion and growth through
strategic proper planning and implementation.
- Support
the marketing team with planning, implementing, and monitoring marketing
campaigns
- Assist
with the creation of marketing materials.
- Regularly
collect and share feedback from clients
- Be
tech-savvy in implementation, tracking, and measurement of marketing
campaigns rolled out
- Advise
on any traditional marketing strategies that are worth an investment and
attract ROI
- Deliver
regular reports of campaign results, including analysis and evaluation of
KPIs
- Maintain
regular measurement of the ROI of campaigns
- Collect
and use data to inform the team of new campaigns and the evaluation of
existing campaigns
- Ensure
all traditional marketing activities are scheduled and operate within the
budgetary allocation
- Plan
and project manage multiple branding campaigns across multiple platforms
- Write
attractive and concise copy for adverts for traditional marketing
campaigns
- Work
alongside the team in creating social media content and assist in
conducting Facebook/Instagram live and stories.
- Ensure
smooth sharing of leads to the internal systems built for easy
accessibility by the sales team.
- Devising
campaigns to generate leads
- Strategizing
on best campaigns for driving traffic to the sales and service centres
- Help
organize and coordinate marketing events
- Provide
administrative and project support for a variety of marketing programs
- Gathering
data on campaign success, often through collecting audience feedback
- Keep
abreast of new marketing trends and developments
Does this sound like you?
- Minimum
of Bachelor degree in marketing and at least 2 years experience in
marketing
- Demonstrable
experience leading and managing marketing campaigns
- Experience
in handling radio campaigns
- Experience
in running branding campaigns
- Working
knowledge of ad serving tools (e.g., DART, Atlas)
- Experience
in setting up and optimizing Google Adwords campaigns
- Working
knowledge of HTML, CSS, and JavaScript development and constraints
- Strong
analytical skills and data-driven thinking
- Up-to-date
with the latest trends and best practices in online marketing and
measurement
- 1-year
experience in digital marketing
Interested?
Please apply online via this job portal. We respond to all
candidates; however only shortlisted candidates will be interviewed.
Please Note
SunCulture is an equal opportunity employer. All qualified
applicants will receive consideration for employment without regard to age,
ancestry, color, family or medical care leave, gender identity or expression,
genetic information, marital status, medical condition, national origin,
physical or mental disability, political affiliation, protected veteran status,
race, religion, sex (including pregnancy), sexual orientation, or any other
characteristic protected by applicable laws, regulations, and ordinances.
Testing and Repairs Officer at SunCulture
Position: Testing and Repairs Officer
Reporting to: Manager- Aftersales Product
Engineering
Location: Nairobi, Kenya
Role type: Full Time
About SunCulture:
Founded in 2012, SunCulture’s Vision is to build a world
where people take control of their environment in rewarding and sustainable
ways. SunCulture does this by developing and commercialising life changing
technology that solves the biggest daily challenges for the world’s 570 million
smallholder farming households. We are the largest distributor of solar water
pumps / solar irrigation for smallholder farmers in Africa and were selected by
Fast Company as one of the World’s Most Innovative Companies in 2021. Here is a
good explainer video recently made by CNBC.
Over the last 5 years the company has grown significantly and now employs 400+
people around the world.
About the role:
This role requires diagnosing and addressing after sale
issues that come from the field as well as implementing QA/QC
measures to prevent after sales. The role requires you to be
at the forefront of ensuring SunCulture products serve the client
at the optimum and in case of an aftersale ensure the best
solutions are provided to the customer within the shortest time
possible.
Key Responsibilities:
- Ensure
diagnosis and repair of all products and their accessories sent from the
field and ensuring daily collection and transportation of all repaired
items back to customers.
- Evaluate
all products returned as a result of an aftersale issue are within
Warranty and if not advise the customer on the cost of repair.
- Troubleshoot
products both remotely and onsite to confirm if the product problem is a
technical error or user error.
- Identify
solutions to resolve technical product design problems and escalate
complex product issues
- Research
and interpret blueprints, schematics, and wiring diagrams to better
troubleshoot all aftersale issues reported.
- Complete
quality assurance inspections, documenting corrective actions and ensure
adequate amounts of quality certified products are ready for dispatch to
customers
- Set
standards operation procedure for all product QA/QC, troubleshooting and
repairs and ensure adherence.
- Ensure
proper communication, ticketing, and documentation of all aftersale issues
- Generate
daily, weekly, and monthly aftersale reports highlighting issues/ product
default issues that need to be addressed from the manufacturer’s end.
- Perform
all aftersale product-related tasks assigned from time to time
Team Coordination
Collaborate closely with the aftersale engineering and call
center teams to resolve all technical issues
- Support
the provision of training to the field technical teams on how to identify
and resolve repair issues
- Support
the provision of training to field technical teams on how to instruct
customers about process, usage, and maintenance.
- Manage
and resolve all aftersale issues within TAT of 48hrs from when product is
received for repair
- Develop
positive and professional relationships with channel partners and service
providers
- Develop
knowledge of all solar products and systems designed by SunCulture
Risk Management
- Be
proactive in identifying all product risks based on the aftersale issues
reported daily.
- Ensure
the team is operating at full capacity to reduce aftersale issues and ask
for extra manpower when needed to avoid burnout of team members.
- Communicate
and mitigate any risk factors that are encountered with the team while at
work
Does this sound like you?
- Bachelor’s
degree in electrical or mechanical engineering, product design, business,
or other relevant fields
- 3
years of experience in providing technical solutions within set TAT to
deliver exceptional customer experience
- Comfortable
with ambiguity in a fast-evolving environment, and able to plan, be
organized, and meet deadlines
- Hands-on,
detail-oriented with strong execution skills
- Good
communication skills and should ensure information communicated is clear
and timely
- Independent
thinker able to thrive and make decisions in a fast-paced dynamic
environment with little direction
- Organized
and an expert in time management
- A
proven ability to work with minimal supervision
- Proactive,
collaborative, organized, and curious problem solver with a “can-do”
attitude
Interested?
Please apply online via this job portal. We respond to all
candidates; however only shortlisted candidates will be interviewed.
Please Note
SunCulture is an equal opportunity employer. All qualified
applicants will receive consideration for employment without regard to age,
ancestry, color, family or medical care leave, gender identity or expression,
genetic information, marital status, medical condition, national origin,
physical or mental disability, political affiliation, protected veteran status,
race, religion, sex (including pregnancy), sexual orientation, or any other
characteristic protected by applicable laws, regulations, and ordinances.
Risk and Compliance Officer
About the role:
The successful candidate shall be responsible for
initiating, implementing and in liaison with the respective departmental heads,
manage the operational risk and compliance initiatives for the company.
Key Responsibilities:
- Lead
the implementation and monitoring of risk and compliance frameworks across
business functions.
- Ensure
compliance with local laws (e.g. data protection, labour, AML/CFT, ESG)
and global standards such as IFC Performance Standards and ISO 31000.
- Develop
and enforce internal policies, risk registers, control assessments, and
incident response mechanisms.
- Advise
the business on regulatory changes, ethical conduct, and risk mitigation
strategies.
- Train
staff and create a compliance-aware culture across all departments.
- Contribute
to the planning, designing, and implementing of overall risk management
and compliance review processes for the organization;
- Following-up
proactively on action plans put in place by management or the various risk
committees to address risk exposures and report on the same;
- Update
and maintain a compliance matrix of all regulatory requirements, key
policy requirements, and policy updates recommended by auditors.
Does this sound like you?
- Bachelor’s
degree in Law, Finance, Business Administration, or a related field.
- At
least 3-5 years of experience in a similar role with a reputable medium to
large organization
- In
depth knowledge and experience of the practical application of risk
systems and methodologies, including experience of risk and control
assessment and risk reporting.
Interested?
Please apply online via this job portal. We respond to all
candidates; however only shortlisted candidates will be interviewed.
Please Note
SunCulture is an equal opportunity employer. All qualified
applicants will receive consideration for employment without regard to age,
ancestry, color, family or medical care leave, gender identity or expression,
genetic information, marital status, medical condition, national origin,
physical or mental disability, political affiliation, protected veteran status,
race, religion, sex (including pregnancy), sexual orientation, or any other
characteristic protected by applicable laws, regulations, and ordinances.
Information Technology Operations Associate
About the Role
The Information Technology Operations Associate (IT Ops
Associate) to support the Information Technology Operations Manager and ensure
the efficient operation of our IT infrastructure. IT Ops Associate will
assist in managing IT assets, help with the implementation and enforcement of
IT policies, support network and endpoint security, and contribute to the
smooth onboarding and offboarding processes. Additionally, the IT Operations
Associate will assist in managing software licenses and access control, playing
a key role in maintaining the security and efficiency of SunCulture’s IT
systems.
Key Responsibilities
Asset Management & Procurement:
- Assist
in the lifecycle management of IT assets, including tracking hardware,
software, and network infrastructure.
- Support
procurement processes by coordinating with the IT Operations Manager and
procurement teams to acquire IT assets and services.
- Help
maintain accurate inventory records of all IT assets and ensure compliance
with organizational policies.
IT Policies & Implementations:
- Assist
in the implementation and enforcement of IT policies and procedures across
the organization.
- Help
monitor adherence to IT policies, ensuring compliance with industry
standards and internal guidelines.
- Provide
support in reviewing and updating IT policies as required.
Network & Endpoint Security:
- Support
the IT Operations Manager in maintaining the security of the
organization’s network, endpoints, and IT infrastructure.
- Assist
in implementing security solutions to protect against unauthorized access,
data breaches, and other security threats.
- Participate
in regular security audits and risk assessments, helping to identify and
address vulnerabilities.
Onboarding & Offboarding:
- Assist
with the IT aspects of employee onboarding and offboarding processes,
including the provisioning and de-provisioning of access and equipment.
- Work
closely with HR to ensure IT-related processes are streamlined for new
hires and exiting employees.
License & Access Management:
- Help
manage software licenses, ensuring compliance with vendor agreements and
optimal usage.
- Support
access control management, ensuring that employees have the appropriate
levels of access to systems and data.
Team Collaboration & Support:
- Collaborate
effectively with the IT Operations team and other departments to support
IT initiatives.
- Provide
assistance to team members and contribute to a culture of continuous
improvement within the IT Operations function.
Does this sound like you?
- Bachelor’s
degree in Information Technology, Computer Science, or a related field (or
equivalent experience).
- Some
experience in IT operations, including asset management, procurement, and
security.
- Basic
understanding of IT policies, network security, and access management.
- Strong
communication skills, with the ability to work well in a team environment.
- Highly
organized, with a keen eye for detail and a structured approach to
managing tasks.
- Willingness
to learn and adapt in a fast-paced environment.