Front Office Assistant at AAR Hospital
Front Office Assistant
Job Purpose:
Responsible for ensuring smooth flow of patient journey from
admission to discharge.
Duties and Responsibilities
- Liaise
with both Local and International Insurance Companies to issue letters of
guarantee for their clients.
- Liaise
with companies who have direct accounts with the Hospital.
- Admitting,
discharging and transferring both cash paying and credit patients.
- Ensuring
all admissions are done correctly by properly coding to the relevant
company.
- Make
arrangements for transfer of patients with financial problems.
- Monitoring
of inpatient bills and advising insurance/other corporates when limits are
reached.
- Ensure
all patients files are kept safely
- Ensure
that doctors bills are attached to the relevant patients files
- Produce
admissions and discharges report.
- Ensure
claim forms and preauthorization letters have been attached to the
relevant files in the wards.
- Follow
up on doctors and patients to ensure they have filled and signed the claim
forms and preauthorization forms.
- Ensure
doctors and patients have all the relevant SHA forms and that they have
filled and signed them properly.
Qualifications
Education
- Bachelor’s
degree in a business-related field
- Professional
minimum qualifications, Such as CPA foundation level(part one), ACCA
II,CCP II
- Computer
literate.
Job Experience
- Minimum
2-year work experience in service industry.
Key Competencies – Skills/ Knowledge/ Aptitude
- Excellent
Communication skills
- Exceptional
customer service.
- Self-motivated
and ability to work under pressure.
- Produce
quality work, with accuracy and efficiency.
How to Apply
Please send in your applications through recruitment@aarhospital.com and
do not forget to indicate your salary expectation.
Night Supervisor at AAR Hospital
Job Purpose:
The Nursing Supervisor Reliver duties include provision of
managerial and clinical links between the nurse manager and department
direction in their absence, and the executive-on-call. Additionally, this
position will include knowledge of utilization review rules and regulations as
they assist physicians and staff in assigning admission status.
Duties and Responsibilities
- Promote
the mission, vision, and values of the organization
- Assess
patient care requirements on each unit, by making rounds in the Emergency
Department (ED), and all other areas of the hospital (according to
departmental need/activity)
- Assess
the acuity of care required by patient the patients in relations to
staffing arrangements and nursing ratios.
- Develop
and implement staffing plan for shift based on patient acuity, patient
census and available staff.
- Serve
as a resource to staff for solving clinical problems.
- Assist
staff to efficiently utilize staffing resources to meet patient care
requirements and other professional responsibilities.
- Provide
for immediate follow-up, documentation, and communication of incidents to
appropriate manager and director.
- Respond
to emergency situations (Rapid Response Team, Code Blue) and assists as
necessary.
- Act as
a resource in identifying and/or solving administrative/operational
problems to the clinical staff
- Proactively
anticipate actual/potential problems that may occur on their shift and
sets shift priorities accordingly.
- Work
collaboratively with nursing and allied staff to solve problems in a fair,
consistent manner.
- Contact
representatives of departments not presently in the hospital for
assistance with problem solving, timely and appropriately where need be.
- Act as
a resource, interpret and ensure adherence to AAR Hospital and nursing
philosophy, policies, and procedures.
- Report
to the administrator-on-call significant incidents and problems such as
unusual patient or family problems or concerns, physician concerns,
borrowing or lending of major equipment, major damage or utility outages,
security problems and safety issues
- Obtain
materials/supplies from the stores for patient care when these departments
are not open at night.
- Provide
support, guidance, and feedback to staff:
- Identify
and communicate staff needs for continuing education to the Head of
Nursing
- Consistently
and independently follows established safety and infection control
procedures. Intervenes in unsafe situations.
- Meet
or exceed expectations of individuals for whom service is provided.
- Assist
physicians and staff in admission criteria for assigning admission status
to patients (observation/admission)
- Provide
a high level of professional and clinical leadership for nursing practice
round the clock
- Enhance
and evaluate nursing practice according to hospital policies, protocols
and guidelines, and another regulatory requirement
- Adhere
and contribute to the development and maintenance of nursing standards,
protocols, and guidelines consistent with the highest standards of patient
care
- Manage,
monitor, and evaluate professional and clinical standards ensuring an
evidence-based care planning approach
- Participate
in teams as appropriate, communicating and working in co-operation with
the other team members and the wider multi-disciplinary teams
- Facilitate
co-ordination, cooperation and liaison across health care teams and
programmes
- Formulate,
manage, and implement best practice policies and procedures
- Ensure
that service users and others are treated with dignity and respect
- Ensure
timely documentation of nursing care in line with the policies, standards,
protocols and procedures and professional requirements
- Update
patient records in the hospital HIMs systems and other hard copy records
in line with services rendered
- Ensure
accurate billing and control cost in service delivery in collaboration
with the teams
- Understand
professional practice, statutory and customer expectations and proactively
achieve the same in-service delivery
- Achieve
requisite monthly, quarterly, and annual continuous professional
development targets
- Maintain
prescribed level of competency in line assigned responsibilities and
duties
- Participate
in the appropriate and effective management of the hospital services
- Provide
innovative and effective leadership, support, and advice to nursing and
allied staff at all levels
- Maintain
good employee relations and promote good communication with all relevant
staff.
- Ensure
adherence to all standards and guidelines relating to professional nursing
practice and behaviour
- Undertake
other relevant duties as may be determined from time to time by the Head
of Nursing or other designated officer
Qualifications
Education
- Higher
diploma, or Degree in nursing recognised by the Nursing Council of Kenya
- Leadership
and training in management is added advantage
Professional Qualification
- Updated
BLS/ACLS certificate
Membership
- Current
annual nurse practice license issued by the Nursing Council of Kenya
Job Experience
- Minimum
of 7 years’ experience post registration by the Nursing Council, 5 of
which are at senior Nurse or team leader position or similar role
Key Competencies – Skills/ Knowledge/ Aptitude
- Knowledge
of nursing services
- Strong
organizational and interpersonal skills
- Ability
to determine appropriate course of action in more complex situations
- Ability
to work independently, exercise creativity, be attentive to detail, and
maintain a positive attitude
- Ability
to manage multiple and simultaneous responsibilities and to prioritize
scheduling of work
- Ability
to maintain confidentiality of all medical, financial, and legal
information
- Ability
to complete work assignments accurately and in a timely manner
- Ability
to communicate effectively, both orally and in writing
- Ability
to handle difficult situations involving patients, physicians, or others
in a professional manner
- Be
aware of risk management issues, identify risks and take appropriate
action
How to Apply
To send application letter and CV ONLY to recruitment@aarhospital.com
Business Development Manager at AAR Insurance
- Vacancy
ID: 12
- Employer:
AAR – Kenya
- Department:
Sales
- Job
Type: Full-time
- Experience
Required: 5 Years
- Location:
Eldoret
- Number
of Positions: 1
- Job
Posting Date: January 15, 2026
- Application
Deadline: February 1, 2026
About the Job
Support the company to drive growth by acquiring new
business, expanding markets, and building strategic relationships, while
supporting revenue and profitability targets.
Duties & Responsibilities
- Business
growth & revenue generation
- Identify
and acquire new Retail, SME and corporate clients and intermediaries.
- Drive
new premium growth across insurance products
- Achieve
sales targets and contribute to profitability
- Lead
generation & sales pipeline management
- Generate,
qualify, and convert leads and prospects
- Manage
the sales pipeline and track performance
- Improve
conversion rates and sales efficiency
- Relationship
& account management
- Build
and maintain strong relationships with: Insurance brokers and agents,
Retail, Corporate and SME clients, Strategic partners, Act as the primary
contact for key accounts
- Market
development
- Product
& solution development support
- Any
other duties allocated by the supervisor
Academic Qualifications
- Proficiency
in using MS Office suites (i.e., MS Word, MS Excel, MS PowerPoint
etc.).
- Proficiency
in the use of operating systems (such as SAP) for Inventory management,
budgeting, cost control and tasks management
- Specialized
activities related to Admin management, and performance evaluation,
monitoring of transactions and reporting.
- Demonstrated
openness to change and ability to manage complexities and remains calm, in
control and good humored even under pressure.
- Financial
reporting understanding, accounting qualification or exposure to the same
will be an added advantage.
- People
management skills
Personal Attributes
- Strong
communication skills
- Relationship-oriented
- Sales-driven
and results-focused
- Strategic
thinker
- Negotiation
and persuasion skills
- Customer-centric
mindset
- High
integrity and professionalism
- Resilient
and self-motivated
- Collaborative
team player
- Strong
time management and organization
- Knowledge
of general Insurance Business will be an added advantage
Deadline: Feb 1, 2026
Internship Opportunity at AAR Insurance
- Employer:
AAR – Kenya
- Employment
Type: Full-time
- Department:
Digital Transformation
- Location:
Nairobi, Kenya
- Positions
Available: 1
- Minimum
Experience Required: 0 Years
About the Job
To support the effective coordination, reporting and
continuity of strategy and project delivery initiatives by providing structured
administrative and project support, enabling timely execution and strong
governance.
Duties & Responsibilities
The intern would support areas such as:
- Project
documentation and trackers management
- Meeting
coordination and minutes
- Follow-up
on action items and routine reporting
- General
administration
Personal Attributes
- Highly
organized and detail-oriented
- Adaptable
and flexible
- Strong
communication skills
- Reliable
and accountable
- Professional
and confidential
Academic Qualifications
- Degree
Skill Qualifications
- Good
Inter -personal and communication skills
Deadline: Jan 24, 2026
AAR Hospital is looking to fill two key positions: Radiology Nurse and Senior CSSD Technician.
As a Radiology Nurse, you will play a vital role in supporting our imaging and
diagnostic services. Your responsibilities will include preparing patients for
procedures, providing clinical assistance during radiological interventions,
ensuring patient safety, and delivering compassionate care throughout the
diagnostic journey. The ideal candidate is a highly skilled professional who
understands the importance of accuracy, empathy, and excellent communication
when working with patients and multidisciplinary teams.
As a Senior CSSD Technician, you will be at the heart of infection prevention
and patient safety. This role involves overseeing the sterilization,
preparation, and distribution of surgical instruments and medical equipment.
You will be responsible for maintaining high standards of hygiene, quality
control, and compliance with hospital protocols. We are looking for a
detail-oriented individual with strong technical expertise and a deep
commitment to excellence in healthcare service delivery.
At AAR Hospital, everything we do is guided by a culture of professionalism,
teamwork, integrity, and patient-centric care. We are looking for individuals
who are passionate about healthcare, committed to high standards, and dedicated
to creating positive experiences for every patient who walks through our doors.
If you believe you are the right fit for either of these positions, please
visit our careers page to learn more about the roles and requirements: https://lnkd.in/de7qeM-2
To apply, kindly send your application (CV and Cover Letter) to recruitment@aarhospital.com.
Please remember to indicate your expected salary in the application.
Maintenance Technician at AAR Hospital
- Location:
Onsite (AAR Hospital, Kiambu Road)
- Job
Type: Full-time
- Application
Deadline: 19/01/2026
- Job
Title: Maintenance Technician
- Division:
Hospital Services
- Department:
Biomedical Engineering & Facilities
- Reports
to: Biomedical Engineering & Facilities Manager
Job Purpose:
Carrying out routine maintenance, minor repairs, and general
upkeep of hospital facilities works with a strong focus on carpentry,
electrical work, plumbing, joinery and masonry, ensuring buildings, furniture,
and fittings are maintained in good condition, safe, and presentable at all
times.
Duties and Responsibilities
- Carry
out minor carpentry works including fabrication, electrical work, repair
of doors, ceiling, cabinets, shelves, furniture and fittings.
- Carry
out joinery works such as fixing door frames, windows, skirting boards,
and wooden structures.
- Able
to assist with various light maintenance such as hanging snapper frames,
touch up painting, plumbing, masonry and metal/wooden surfaces.
- Conduct
minor building maintenance works as assigned.
- Ensure
proper use, handling, and maintenance of tools and equipment.
- Follow
safety procedures and maintain a clean and safe work environment.
- Report
major defects or maintenance issues beyond scope to the supervisor.
- Respond
promptly to maintenance requests and emergencies when required.
- Any
other duties that may be assigned from time to time
Qualifications
Education
- Certificate
or trade qualification in Carpentry, Joinery, or related field.
Job Experience
- Minimum
of 2–3 years relevant work experience in handyman, maintenance, or
construction-related roles.
- Hospital
Experience is an added advantage
Key Competencies – Skills/ Knowledge/ Aptitude
- Confidentiality.
- Proven
experience in carpentry, joinery, or masonry works.
- Ability
to read measurements, drawings, and basic work instructions.
- Knowledge
of materials, tools, and safe work practices.
- Good
attention to detail and workmanship.
- Ability
to work independently with minimal supervision.
- Physically
fit and able to perform manual tasks.
- High
level of professional etiquette and decorum
How to Apply
To send application letter and CV ONLY to recruitment@aarhospital.com
Only shortlisted candidates will be contacted.
Laboratory Technologist – Mobile at AAR Healthcare Kenya
Laboratory Technologist – Mobile
The overall purpose of the job:
Reporting to the Laboratory Services Manager, the incumbent
will be responsible for sample collection and testing from the comfort of
clients/patients’ location as per the standard operating procedures.
Key Responsibilities:
- Collection
and processing of client samples.
- Communication
of laboratory results.
- Preparation
of laboratory reports.
- Grow
the uptake of wellness checks, including growing Home/Office collections
as per the targets.
- Drive
laboratory revenue.
- Implementation
of ISO 15189:2022 guidelines.
- Delivery
of pharmaceutical products to clients.
Position Requirements:
- A
diploma in Medical Laboratory Science.
- Must
have a registration certificate from the Kenya Medical Laboratory
Technician and Technologist Board
- Demonstrated
capability of riding motorcycles; with a valid riding license.
- At
least two (2) years of appropriate experience in medical laboratory
functions.
- Experience
in implementation of ISO 15189 standard is an added advantage
- ICT
competency.
- Excellent
customer service
- Self-motivated
and a team player
- Pleasant
personality
Medical Officer – CCU at AAR Hospital
Medical Officer – CCU
Location: AAR Hospital, Kiambu Road
Job Type: Contract
Application Deadline: 21st October 2025
AAR Hospital is seeking a qualified and dedicated Medical
Officer – CCU to join its medical team. The successful candidate will
be responsible for evaluating, diagnosing, treating, providing consultations,
and admitting patients within the Critical Care Departments.
Responsibilities
- Ethically
review and institute appropriate therapeutic interventions for patients
admitted to critical care units or requiring critical care across the
hospital.
- Review
patients in other units where CCU/HDU support is needed and make
appropriate decisions on required interventions.
- Assist
in coaching and mentoring nursing staff on various aspects of critical
care and management of critical illnesses.
- Perform
medical procedures expected of a CCU Medical Officer.
- Ensure
high standards of diagnostic accuracy and patient care are maintained.
- Prepare
medical reports and other clinical documents as required.
- Ensure
professionalism and timeliness in handling clients at both individual and
departmental levels.
- Participate
in continuous medical education, development of departmental clinical
protocols, and quality improvement initiatives.
- Take
part in research, clinical audits, and departmental review programs.
- Ensure
consistency in clinical protocols and provision of care.
- Maintain
regular and adequate communication with patients and their relatives on
clinical progress.
- Advocate
for excellent patient care and outcomes.
- Perform
any other duties as may be assigned from time to time.
Qualifications
Education:
- Bachelor
of Medicine and Bachelor of Surgery (MBChB).
- Valid
certification in Basic Life Support (BLS) and Advanced Cardiac Life
Support (ACLS).
- Advanced
Trauma Life Support (ATLS) certification is an added advantage.
- European
Paediatric Advanced Life Support (EPALS) certification is an added
advantage.
Experience and Registration:
- At
least one year of post-internship experience.
- Experience
in private practice is an added advantage.
- Valid
registration and annual practice license.
- Registered
with the Kenya Medical Practitioners and Dentists Board (KMPDB).
Key Competencies
- Strong
focus on patient care.
- Excellent
decision-making and problem-solving skills.
- Strong
communication and interpersonal skills.
- Ability
to communicate effectively with patients, healthcare professionals, and
consultants.
- Sound
diagnostic skills and clinical judgment.
- Good
organizational skills and self-confidence.
- Results-oriented,
adaptable, honest, and with a high sense of integrity.
How to Apply
Qualified candidates are invited to apply through the AAR
Hospital careers portal before 21st October 2025.
Care Manager at AAR Hospital
Care Manager
- Location:
AAR Hospital, Kiambu Rd
- Job
Type: Contract
- Application
Deadline: 21/10/2025
Job Purpose:
The overall purpose of this role is to ensure seamless
service delivery for individual and corporate clients by providing personalized
coordination services in order to enhance patient experience and promote the
wellness package portfolio.
Duties and Responsibilities
- Fostering
the growth of patient volumes, in line with the annual budgets, through a
focused delivery of high-quality care and patient-sensitive service that
meets or exceeds the expectations of patients.
- Care
Management- Management of the quality of hospitalization by ensuring that
all hospitalized members are visited and advised on whether their cases
are payable or not by the providers with proper explanation. Ensuring that
proper updates are given to management on a regular basis.
- Patient
Care- Become well acquainted with the wellness packages offered to provide
accurate and prompt response to enquiries and advise patients on what
packages to take. Handle complaints, provide appropriate solutions to
patients and escalate the feedback as required.
- Support
the hospital’s medical tourism patient’s journey.
- Ensure
that 3rd party payers receive timely support, inclusive
but not limited to medical reports, supporting cashiers with responses to
invoice queries and bill estimates etc.
- Data
Analysis- Perform data analysis and prepare reports for service uptake.
Continually review the wellness journey and feedback from patients, to
offer suggestions to improve patient experience.
- Customer
Awareness-Coordinate wellness drives for corporate clients to ensure
services are delivered as per agreed contracts.
- Support
the finance department with the clinical reconciliation process as well
review of bills before dispatch to ensure closure of clinical gaps.
- Business
Development-Assist in activities to promote packages and following up on
leads for potential clients.
- Support
patients through participation in hospital processes aiming at resolution
of patient’s clinical concerns raised during their stay.
Qualifications
1.Education
- Degree
in Nursing
- ICT
competency
- Insurance
Certification
2.Experience
- At
least 5 years’ relevant work experience with at least one year in
supervisory role.
Key Competencies – Skills/ Knowledge/ Aptitude
- Patient
Focus
- Excellent
verbal and written communication skills
- Ability
to multi-task, prioritize, and manage time effectively.
- Attention
to detail and accuracy.
- Planning
and organization skills
- Knowledge
of relevant computer applications
- Interpersonal
skills
Location: AAR Hospital, Kiambu road
Patient Experience Assistant at AAR Hospital
Patient Experience Assistant
Location: AAR Hospital, Kiambu Rd
Job Type: Contract
Application Deadline: 21/10/2025
Job Purpose:
The overall purpose of this role is to ensure seamless
service delivery for individual and corporate clients by providing personalized
coordination services in order to enhance patient experience and promote the
wellness package portfolio.
Duties and Responsibilities
- Gathering
customer feedback of hospital services and products through questionnaire
collection and in-patient ward visits.
- Formulating
data collection tools e.g. questionnaires, survey tools etc. to gather
information on external and internal customer satisfaction and ensure
adequate supply
- Compiling
daily reports from the questionnaire collected from patient satisfactory
questionnaires.
- Visiting
the in-patients in the ward.
- Promoting
and maintaining Customer Service standards through planning and conducting
surveys and Customer Service audits.
- Attending
to disgruntled clients in the Hospital and ensuring that their complaints
are resolved.
- Conducting
hospital tours to educate prospective clients on services and products
offered in the hospital.
- Coordinates
hospital and departmental Marketing & Customer Service events.
- Creating
awareness of hospital products and services to the public including e.g.
managing hospital information desks.
- Facilitating
customer service induction programs for new staff.
- Training
departments on how to create positive bonds with customers and improve the
hospital customer service standards.
- Participates
in the collection, creation, compilation, of material, design and concept,
printing and distribution of the hospital publications.
- Handling
and managing VIP and press.
- Liaising
with outsourced PR Companies in PR matters.
Qualifications
- Education
- Bachelor’s
Degree in Front Office Operations/Public Relations/Customer
Service/Business Management
- Computer
Literate.
- Job
Experience
- Minimum
of 2 years’ experience in Front office operations and Customer care in the
Service industry.
Key Competencies – Skills/ Knowledge/ Aptitude
- Good
interpersonal Skills.
- Strong
oral and written communication skills
- Exceptional
interpersonal skills
- Excellent
customer service skills
- Patience
and calmness under pressure
- Ability
to handle complaints and difficult situations
- Able
to work as a team member and encourage and promote a culture of caring.
Location: AAR Hospital, Kiambu road
How to Apply:
To send application letter and CV ONLY to recruitment@aarhospital.com
Other Specifications: Candidates to indicate
expected salary on the application letter
Consultant General Surgeon at AAR Hospital
Job Purpose:
The overall purpose of this job is to utilize the specialist
general surgical expertise knowledge and techniques to diagnose and treat
patients.
Duties and Responsibilities
- Strategy,
policy and processes implementation -Providing leadership and direction in
the development and implementation of effective General Surgery clinical
policies and procedures.
- Quality
Assurance- Provides guidance and participates in the development and
implementation of quality assessment plans and ensuring continuous
improvement of the General Surgery department services. Ensure appropriate
documentation is completed and maintained.
- Carry
out patient assessment, treatment and stabilization and other specialized
procedures in order to provide curative services in line with established
protocols and promote patient centricity including providing clinical
support during emergencies including resuscitation, admission, discharge
or referral to the appropriate consultants and units.
- Contribute
to the departmental clinical quality assurance system, including regular
clinical audit, review of patient care (length of patient stay, mortality
and morbidity reviews, audit, regular clinical meetings) to ensure quality
to services provided to patients.
- Lead
in clinical audit and proactive risk management and facilitate production
of all data/information required for same in accordance with regulatory,
statutory and corporate policies and procedures
- Research
and Development- Actively involved in a wide range of research and
development initiative areas and create awareness of the hospital as
having research programs that are at the forefront of science in patient
care.
- Oversight
of quality and patient safety by assisting in planning and setting
priorities for General Surgery department through quality improvement and
patient safety activities and reviewing clinical related patient
complaints and ensure a satisfactory resolution thereof with proper
corrective and preventive action
- Work
with the established consultants to ensure equitable provision of General
Surgery services across the whole of the hospital. This will include
collaborative working, mutual cover for leave, and ensuring adherence to
principles of clinical governance
- Learning
and Development – Support learning and development initiatives by identity
skills gaps and providing learning and development opportunities for the
medical and nursing staff. Plan and direct research and development
appropriate to the facility.
Qualifications
Education
- Master
of Surgery in General Surgery.
- Bachelor
Medicine and Bachelor of Surgery.
.Experience
- A
minimum of 3 years’ experience in a similar position.
Key Competencies – Skills/ Knowledge/ Aptitude
- Service
orientation
- Problem
solving
- Critical
thinking skills
- Excellent
decision marking
- Ability
to work under pressure in fast paced environment
- Emotionally
resilient
- Communication
skills
- Attention
to detail
How to Apply:
Send application letter and CV ONLY to recruitment@aarhospital.com
Other Specifications: Candidates
to indicate expected salary on the application letter
Only shortlisted candidates will be contacted.
Dentist at AAR Hospital
Job Purpose:
The overall purpose of this role is to carry out dental
examinations and related procedures to the hospital’s patients in line with
established protocols the hospital’s patient care objectives.
Duties and Responsibilities
- Carry
out patients’ dental examinations using dental instruments and other
diagnostic equipment to evaluate the condition of patients and advise on
appropriate treatment plan;
- Carry
out dental procedures including surgical, restoration, restorative as
relates to the diagnosis in order to restore patients’ dental health;
- Conduct
regular reviews for continuing patients in order to monitor their
progress;
- Provide
advice to patients on preventive dental care, causes and treatment of
dental problems and oral health care;
- Provide
advice on the appropriate design and specifications of equipment for
procurement by the Hospital in order to ensure the equipment is fit for
purpose;
- Ensure
proper use of dental materials and equipment and monitor the functionality
of the equipment to ensure seamless provision of dental services;
- Document
and record all processes for ease of reference and decision making
purposes;
- Book
patients and attend to emergency patients in the clinic; and
- Any
other responsibilities that may be assigned to the job holder by the
supervisor from time to time.
Qualifications
Education
- Bachelor
of Science degree in Dental Surgery from a recognized institution.
Job Experience
- Minimum
of 2 years’ relevant experience.
Membership
- Must
be registered with the Kenya Medical Practitioners and Dentist Council and
hold a valid practicing license.
Key Competencies – Skills/ Knowledge/ Aptitude
- Ability
to review and manage dental patients
- Knowledge
and ability to classify dental diseases
- Ability
to conduct dental procedures
- Ability
to operate dental instruments and diagnostic equipment
- Time
management skills
- Interpersonal
skills
- Analytical
skills
How to Apply:
Send application letter and CV ONLY to recruitment@aarhospital.com
Other Specifications: Candidates
to indicate expected salary on the application letter
Only shortlisted candidates will be contacted.
Senior Medical Records Officer at AAR Hospital, Kiambu Rd
Senior Medical Records Officer
Location: AAR Hospital, Kiambu Rd
Job Type: Contract
Application Deadline: 22/08/2025
i) Job Purpose: The overall purpose of this job
is to manage the Medical Records department by ensuring timely availability of
records, registration, editing, filing, coding/indexing, statistics, and
disposal whilst maintaining confidentiality of patient health information
records.
ii) Duties and Responsibilities
- Medical
Records Management- Supervise, coordinate and participate in activities
relating to patient registration, and the sorting, filing, retrieval
and/or distribution of medical records and information ensuring adherence
to general principles, and established procedures and priorities.
Serialization of the entire hospital documents and maintaining an updated
and accurate log.
- Ensure
timely returns as per MOH requirements to support compliance. Supervise,
coordinate and participate in the maintenance of various files, logs and
records and ensuring accuracy and completeness of information.
- Reporting-
Prepare statistical reports from existing records as required. Maintain
interface with personnel outside of the department to resolve problems
concerning the disposition of patient medical records and services
provided by the department.
- Policy,
processes & procedure formulation- Development and implementation of
policies and procedures of the Medical Records department in accordance
with the policies of the hospital and prevailing legislation. Develop and
implement a proper document management system (both electronic and paper)
including archiving, movement, security and control in accordance with
policies and procedures.
- Record
Keeping- Create templates and enter data into electronic health record
(EHR) systems for updated record keeping and archived
- Ensure
implementation of the DPA Act 2019 and management of information as
required by safe care standards.
iii) Qualifications
1. Education
- Bachelor’s
in health records and information management
- Postgraduate
training in Health Systems Management or IT is an added advantage.
2. Experience
- Minimum
of 7 years’ relevant experience from a busy medical records department
with 4 of these in a managerial/ leadership capacity.
iv) Key Competencies – Skills/ Knowledge/ Aptitude
- Innovative
- Dynamic
- Problem
Solving Skills
- Critical
Thinking Skills
- Data
Analytics Skills
- Organizational
Skills
Application Deadline: 22nd August 2025 however
shortlisting is to be done on a rolling basis
How to Apply: Send application letter
and CV ONLY to recruitment@aarhospital.com
Other Specifications: Candidates to indicate expected salary on the application letter
Administrative Assistant
Location: AAR Hospital, Kiambu Road
Job Type: Contract
Application Deadline: 16/05/2025
Job Purpose:
Supporting the smooth operation of hospital administrative
functions. This role is responsible for managing day-to-day clerical tasks,
coordinating departmental activities, maintaining accurate records and
correspondence, and ensuring compliance with healthcare policies and
procedures. The ideal candidate will possess strong organizational skills,
attention to detail, and the ability to work in a dynamic, patient-centered
environment, assisting staff, patients and visitors.
Duties and Responsibilities
- Coordinate
appointments, meetings, and schedules for medical and administrative
staff.
- Serve
as a liaison between departments to ensure effective communication and
coordination of services.
- Assist
with the preparation of letters, memoranda, reports, presentations, and
documentation for internal and external stakeholders.
- Serves
as administrative contact and liaison for internal and external
stakeholders such as patients, visitors, staff, regulatory offices
- Participate
in quality improvement initiatives and administrative audits as required.
- Provide
backup support for reception and other administrative roles as needed.
- Provide
logistical support at functions.
- Coordinate
requisition and stock control of all stationery and stock items in the
Administration office.
- Organizing
Hospital visits for interested parties and liaising with the relevant
departments as appropriate.
- Coordinating
meeting arrangements for the Senior Management Team and Heads of
Department and taking minutes as called upon.
- Maintaining
confidential and organizing and maintaining an efficient filing and
retrieval system.
- Develops,
implements and administers departmental office systems and procedures.
Establishes office procedures, policies and operations. Interprets and
communicates policies and processes.
- Monitors
budget including tracking expenditures and providing reports. May prepare
spreadsheets for budgets, grants or contracts, including tracking and
maintaining expenditures and reconciling accounts; uses budget tool.
- Maintains
personnel records for admitting consultants while supporting with the
process of provision of admission rights.
- Provides
wide ranges of support including: keyboarding, composing and editing
letters, memoranda, reports, lecture/course materials, presentations,
cases.
- Manages
complex calendars, arranges for meetings, appointments and travel
arrangements.
- Coordinates
events, including conferences, seminars, and colloquia.
- Responsible
for supporting the Head of Clinical Services to ensure that the regulatory
licensure is up to date.
- Performing
any other duties that may be assigned by the Senior Management Team from
time to time.
Qualifications
1. Education
- Bachelor’s
degree in Business Administration or equivalent
- Very
good working knowledge of MS office, scheduling and project management
tools
2. Job Experience
- At
least 3 – 5 years working experience in a fast paced environment
- Hospital
Experience is an added advantage
Key Competencies – Skills/ Knowledge/ Aptitude
- Confidentiality.
- Good
public relations with all correspondents within and outside the Hospital.
- Speedy
yet careful execution of instructions
- Frequent
interactions with varied types of external and internal customers
- High
level of professional etiquette and decorum
- Ability
to prioritize and handle multiple tasks in fast paced environment.
- Minute
and report writing
- Strong
organizational skills
- Refined
interpersonal and communication skills.
- Professional,
pleasant and mature disposition.
- Good
customer care and problem-solving skills.
- Computer
and data analysis skills
How to Apply:
Applicants to send their application letter and CV ONLY
to recruitment@aarhospital.com
Application Deadline: 16th May 2025 however
shortlisting is to be done on a rolling basis
Other Specifications: Candidates to indicate
expected salary on the application letter