Collection Specialist at KONE Corporation
At KONE, you’ll find innovation that goes somewhere.
We see a future of smart cities. As an innovation leader in
the elevator and escalator industry, our award-winning products and solutions
continue to push boundaries, rethinking how we use buildings for life, work,
and play.
Reporting directly to the Credit & Business Controller,
we are looking for an energetic and enthusiastic Collection Specialist to be
based in our Nairobi, Kenya office. In this role, you will be
responsible for executing customer credit management activities.
This is a unique opportunity to join a team of professionals
who strive to drive collection strategies in the market. If you feel you have
what it takes and can add significant value to this role and department, then
apply for this exciting opportunity!
What you will do
- Coordinate
effectively between the retained finance organization and BPO partners to
ensure seamless execution of credit management, collections, and dispute
resolution processes.
- Support
Front Line (FL) teams in resolving complex and high-risk collection cases,
providing guidance and escalation where required.
- Perform
end-to-end root cause analysis of disputes, identifying trends and
implementing corrective actions to prevent recurrence.
- Conduct
in-person collection visits where required by local market practices and
business needs.
- Manage
dispute routing for assigned retained accounts, ensuring timely allocation
to the appropriate stakeholders.
- Accurately
record all invoice disputes within the collection and dispute management
systems as they arise.
- Initiate
and actively monitor the dispute resolution workflow, following up with
relevant business owners to ensure timely closure.
- Apply
defined collection strategies to assigned accounts, aligning actions with
company policies and risk frameworks.
- Conduct
structured and professional collection calls, maintaining strong customer
relationships while driving cash recovery.
- Negotiate
and secure payment commitments (Promises to Pay), ensuring accurate
documentation and follow-up on agreed terms.
- Collaborate
closely with CS&A and inbound teams to ensure customer queries and
disputes are resolved efficiently, enabling timely collections.
Are you the one?
- 3 +
years of professional experience in the Accounts receivable position
- Bachelor’s
degree/Diploma in finance or similar Credit Management
- Experienced
in a related industry, the elevator industry would be an advantage
- Customer-centric,
conducting the first collection calls towards customers in a structured
way
- The
ability to initiate the dispute management workflow by dispatching the
recorded disputes to the other businesses responsible in the organization
for resolution
- Experienced
in coordinating the dispute resolution process to ensure that the dispute
resolution happens in the right place in the organization
- Experience
with ERP tools and MS Office is a must; SAP experience would be
advantageous
- Highly
motivated, goal-oriented, diligent, organized self-starter with an
orientation towards a high level of customer service.
- Ability
to interpret and analyze data to draw conclusions and identify patterns.
- Ability
to work together as a team and promote a harmonious environment.
- Excellent
English communication, presentation, and negotiation skills.
What do we offer?
- Great
dynamic team promoting a collaborative environment.
- Total
reward elements that engage and motivate our employees and help us make
KONE a great place to work.
- Comprehensive
learning and development programs covering a wide range of professional
skills.
- Engaging
job with a position description and clear targets.
- Regular
feedback through performance discussions.
- Opportunities
for individual development.
- Mentoring
and coaching programs.
- Flexibility,
trust, and respect.
- Value-based
culture, behaviors, and ethics.
- Sustainability
and innovation.
- Working
for a successful organization.
Salesperson Service Business at KONE
Reporting directly to the Sales Manager – Service
Business & Modernization, we seek an energetic and enthusiastic Salesperson
– Service Business to join our Nairobi, Kenya office. In this role,
you will drive sales of annual recurring service contracts and modernization by
converting leads into customers, improving sales flow efficiency, and meeting
targets.
We are looking for somebody with a proven track record of
being a go-getter who understands how to partner and collaborate with the
business. We need someone who can influence with an analytical mindset, be
results-driven, and have strong commercial acumen. This role requires the
salesperson to build relationships and manage the accounts of existing
customers and new customers through meetings and by retaining existing and
building new business with them. He/she also manages and grows a portfolio by
selling maintenance contracts and related digital services.
This is a unique opportunity to join a team of professionals
who strive to drive service contract sales development strategies and share
best practices. If you feel you have what it takes and can add significant
value to this role and department then apply for this exciting opportunity!
What will you do:
- Builds
and grows customer relationships in their assigned area.
- Strengthens
KONE’s position with customers or in their market.
- Shares
leads and sales opportunities with the KONE sales team (e.g.,
cross-selling).
- Keeps
customers happy and works with the team to fix complaints.
- Updates
and manages customer and contact details.
- Finds
new sales opportunities beyond existing customers.
- Manages
requests for quotes (RFQs).
- Meets
sales goals, including leads, orders, and contracts, while sticking to
pricing targets.
- Ensures
KONE’s solutions fit customer needs.
- Sets
prices and discounts using approved tools and limits.
- Check
that those contracts match the negotiation results.
- Tracks
all sales activities, tasks, and visits (sales funnel).
- Keeps
CRM reports accurate and on time.
- Collects
info on the market and competitors.
- Helps
finance with payment collection.
- Follows
through on their personal sales plan.
Keys to success:
- A
degree or higher Diploma in Electrical, Mechanical Engineering, or a
Business-Related Course will be advantageous.
- A
minimum of 2 – 5 years of technical experience in the elevator/escalator
industry is preferred.
- Minimum
2 – 5 years of technical experience in construction, building materials,
and/or the customer industry.
- Experience
with/familiarity with solution-selling methodology.
- Experience
with/ familiar with selling complex technology solutions.
- Highly
motivated, goal-oriented, diligent, organized self-starter focusing on
high-level customer service.
- Passion
for sales, with a proven track record and strong customer focus.
- Fluency
in English is a must.
- Valid
driver’s licence.
- Travel
in Kenya 30% of the time.
What do we offer:
- Great
dynamic team promoting a collaborative environment.
- Total
reward elements that engage and motivate our employees and help us make
KONE a great place to work.
- Comprehensive
learning and development programs cover a wide range of professional
skills.
- An
engaging job with a position description and clear targets.
- Regular
feedback through performance discussions.
- Opportunities
for individual development.
- Mentoring
and coaching programs.
- Flexibility,
trust, and respect.
- Value-based
culture, behavior, and ethics
- Sustainability
and innovation
- Working
for a successful organization
Customer Solution Engineer – Product
It’s time to make a move. Join our flow.
We have an exciting opportunity for an energetic and
enthusiastic CSE Engineer. The Product Engineer provides technical expertise on
the optimal KONE product for the customer. The position will be based in
Nairobi, Kenya.
He/she should understands how customer needs are translated
into product-specific requirements and is accountable for coordination of all
engineering work until the project is handed over to maintenance and will
provides technical expertise support to the front line CSE team, field
operation and sales team in Delivery process to handle order management and
successfully implement KONE products and service solutions, that meet
customer’s contract specification by cost and leads time effective way, while ensuring
compliance to codes and standards.
What will you do?
Collaboration with sales
- Responsible
for finding the optimal KONE product to meet the customer’s needs for
non-standard Special Engineering requirements.
- Selects
the correct product platform on which to make the offer and ensures the
offer is Competitive.
Product planning – Costing
- Involves
Supply Line, installation, maintenance, and project management to
understand both the materials and the service cost of the product when
needed
- Responsible
for correct product costings in non-standard cases, both for corporate and
local Materials
Product planning – Specs
- Accountable
for detailed, custom product plans for non-standard cases (collaborates
with the SL Engineering team when needed)
- Creates
product specifications for corporate materials and local materials.
- Performs
initial and revised non-standard energy calculations.
- Performs
simple traffic analyses.
- When
accountable for the overall engineering of the project:
- Accountable
for technical site surveys
- Accountable
for the technical content of the order between MS 0b and MS 2z
Product planning – Availability and lead times
- Coordinates
product lead times from Supply Line and local sourcing
Product planning – Installability
- Ensures
that the proposed product can be installed
- Ensures
that the cost and work effort impact of installation is part of product
plans, especially in non-standard installation situations
Product planning – Maintainability
- Ensures
that the planned proposed product fulfils the customer’s product lifecycle
needs
- Identifies
possible deviations from standard maintenance methods and ensures that
resolutions are found
Product planning – Compliance
- Ensures
that the proposed product fulfils local codes, regulations, and safety
requirements
- Ensures
alignment with environmental regulations
- Ensures
that the planned product complies with KONE’s Engineering Policy
Key tasks in the KONE Customer process
- Provides
content for pre-booking reviews (technical product, costs, lead times,
risks, and verification of technical content in contracts)
- Executes
activities for holistic product planning.
Are you the one
- Bachelor’s
degree in mechanical, Electrical, or Civil Engineering.
- 2-4
years of experience in the elevator industry preferred.
- Candidate
with a minimum of 1 to 2 years of experience in AutoCAD.
- Proficient
with MS Office Word, Excel, and PowerPoint.
- Excellent
communication and influencing skills in English.
- Excellent
collaboration skills and the capability to work in teams with people from
different cultural backgrounds.
- Capability
for analytical thinking and focus on details – distinguishes between
important information and irrelevant or minor details.
- Ability
to work with global colleagues considering different time zones, language
competencies, and differences in working culture.
- Excellent
technical understanding of elevator, escalator, and Advanced People Flow
solutions that meet customer expectations is considered a plus.
What do we offer
- A
great dynamic team that promotes a collaborative environment.
- Total
reward elements that engage and motivate our employees and help us make
KONE a great place to work.
- Comprehensive
learning and development programs cover a wide range of professional
skills.
- Engaging
job with a position description and clear targets.
- Regular
feedback through performance discussions.
- Opportunities
for individual development.
- Mentoring
and coaching programs.
- Flexibility,
trust, and respect.
- Value-based
culture, behavior, and ethics.
- Sustainability
and innovation.
- Working
for a successful organization.
Accounts Administrator
Key Responsibilities
- Process
Financial Transactions: Accurately verify and process financial
transactions, ensuring compliance with established guidelines, internal
controls, and regulatory requirements.
- Support
Audit Processes: Prepare, organize, and provide accurate financial
records and documentation to facilitate internal and external audits,
ensuring timely submission of schedules and resolving auditor queries
promptly.
- Reconcile
Accounts: Perform regular reconciliations of general ledger accounts
to ensure accuracy and consistency of financial balances.
- Assist
Month-End and Year-End Closings: Support the preparation of financial
reports, journals, and analyses to ensure timely and accurate closing
processes.
- Collaborate
Across Departments: Coordinate with various business functions to
gather, verify, and compile financial data, addressing additional
requirements as needed.
- Enhance
Accounting Processes: Review and recommend improvements to accounting
procedures to strengthen audit readiness and operational efficiency.
- Maintain
Organized Records: Manage a systematic filing system for financial
documentation, ensuring accessibility and compliance with audit standards.
- Provide
Analytical Support: Compile financial data, reports, and analyses as
requested by auditors or management to support decision-making and
compliance.
Requirements
- Qualifications:
Degree or diploma in accounting, finance, or a related field, or
equivalent experience.
- Experience:
2+ years in an accounts administration or bookkeeping role, with
experience in audit support and financial reconciliation.
- Skills:
Strong attention to detail, proficiency in accounting software, and
advanced Microsoft Excel skills.
- Attributes:
Proactive, collaborative, and able to prioritize tasks in a fast-paced
environment while maintaining accuracy.