Manager, Global Procurement Phones at GiveDirectly
Job Description
About this role
Phones are core to how GiveDirectly delivers cash —
recipients need one to receive mobile money — and we buy close to a million of
them a year across our country programs. That means constant coordination: what
each country needs and when, which suppliers can deliver it, whether the price
is fair, and what happens when a batch arrives damaged or a shipment runs late.
This role owns that end-to-end: forecasting demand with
Programs, managing supplier relationships and orders, and keeping price,
delivery, and quality on track across every country we operate in.
Reports to: Senior Manager, Global Supply Chain
What you’ll do:
Forecasting & planning
- Partner
with Programs and country Operations & Procurement Managers (OPMs) to
build and maintain rolling phone demand forecasts by country and model
- Translate
forecasts into purchase timelines that avoid both stockouts and overstock
Sourcing & supplier management
- Own
supplier communication for feature phones and smartphones
- Run
RFQ/RFP processes to bring on new suppliers where needed, in coordination
with country procurement teams
- Track
supplier performance and address quality, pricing, or reliability issues
directly with vendors
Order & payment management
- Process
and track purchase orders from request through delivery
- Coordinate
with Finance on vendor payments, invoice discrepancies, and budget
tracking
- Manage
returns, warranty claims, and defective-device resolution with suppliers
Reporting & continuous improvement
- Track
and report OTIF, cost savings, and Programs satisfaction on a regular
cadence
- Flag
emerging risks — price increases, supply shortages, customs delays —
before they affect delivery
- Work
with the Phone Inventory System Lead and Global Supply Chain on inventory
visibility as new tooling comes online
What you’ll bring:
- Exceptional
alignment with GiveDirectly Values and active demonstration of
our core competencies: emotional intelligence, problem solving, project
management, follow-through, and fostering inclusivity. We welcome and
strongly encourage applications from candidates who have personal or
professional experience in the low-income and/or historically marginalized
communities that we serve.
- Language
Requirement: English
- 2+
years in procurement, supply chain, or vendor/category management;
electronics, telecom, or hardware sourcing experience is a strong plus
- Experience
with demand forecasting and purchase order management
- Strong
negotiation skills and a track record of managing supplier relationships,
including resolving commercial disputes like returns and warranty claims
- Comfort
coordinating across multiple African countries, time zones, and
stakeholder groups (Programs, Finance, country OPMs)
Apply: Job
Application for Manager, Global Procurement Phones at GiveDirectly
Technical Program Manager, Emergency Cash at GiveDirectly
Job Description
About this role
GiveDirectly’s Emergency Cash team delivers rapid,
technology-enabled cash assistance to people affected by crises. The Technical
Program Manager (TPM), Emergency Cash will build, configure, and manage the
technology used for those responses – including systems for data collection,
verification, payments, and monitoring – and ensure they are reliable,
replicable, and ready for rapid deployment.
In this role, you’ll translate emergency response needs into
actionable technical requirements, coordinate cross-functional teams during
activations, and strengthen our global readiness by improving tools and
surfacing technical gaps to inform the product and technology roadmap.
The Emergency Cash team is a remote-first team built around
trust, ownership, and flexibility. Because this role supports emergency
responses, the TPM may need to provide surge capacity and work across multiple
timezones during activations, in line with pre-established on-call schedules.
This position is ideal for someone who thrives in
fast-moving, ambiguous environments, can bridge the gap between technical teams
and field realities, and is motivated to redefine how humanitarian responses
leverage technology.
Reports to: Senior Product Manager, Solutioning,
Emergency Cash
What You’ll Do:
Lead Technical Program Delivery for Emergency
Responses:
- Embed
(remotely or on-site) with the emergency response team during activations
to manage end-to-end technical program delivery – leading scoping,
requirements gathering, system configuration and implementation, QA and
testing, troubleshooting, and closeout.
- Collaborate
with Product, Tech, Research, Engineering, Data, Payments, and Programs
teams to ensure systems are aligned with programmatic objectives and work
seamlessly in field conditions.
- Ensure
all systems comply with GD’s standards for data protection, privacy, and
financial controls.
- Manage
technical training and onboarding for surge staff, collaborators, and
local partners.
Strengthen Rapid Response Technical Readiness:
- Maintain
and improve technical documentation, deployment guides, and
incident-response protocols to ensure consistency and speed in future
responses.
- Partner
with Programs and Engineering to develop product roadmaps and
requirements, and prioritize and implement improvements that enhance
emergency response scalability and reliability.
- Track
and report on technical readiness metrics (e.g. uptime, deployment speed,
integration failures, data quality, testing coverage).
- Lead
and document technical design and implementation retrospectives, lessons
learned and root cause analyses after each response to drive continuous
improvement and contribute to product development strategies.
- Support
technical assessments, evaluations, testing and adoption of new products
and solutions that strengthen emergency response technical capabilities.
Drive Safety, Risk Management,
and Systems Resilience:
- Support
risk assessments for systems and data flows in high-risk operating
environments.
- Identify
and mitigate technical risks – including connectivity, data loss, device
theft, fraud, system misuse – before and during activations.
- Contribute
to incident reviews to improve our safety and resilience protocols.
What You’ll Bring:
Values & Core Competencies:
- Exceptional
alignment with GiveDirectly Values and active demonstration of
our core competencies: emotional intelligence, problem solving, project
management, follow-through, and fostering inclusivity. We welcome and
strongly encourage applications from candidates who have personal or
professional experience in the low-income and/or historically marginalized
communities that we serve.
Professional Experience:
- 5+
years of professional experience; we welcome a wide range of relevant
backgrounds (e.g. technical program management, product management, data
analytics, software engineering, international development, emergency
response, or management consulting).
- Experience
managing timelines, operational risk, stakeholders, and complex
deliverables across multiple workstreams.
- Proven
ability to operate in fast-paced and ambiguous settings, exercising sound
judgment to balance speed, risk, and quality.
Technical Skills:
- Experience
owning technical decisions when no predefined playbook exists, including
evaluating novel technologies, system designs, and risks.
- Working
proficiency with a programming or statistical language (e.g. Python, R,
Matlab, Java, Apex) – this role involves building automation and business
logic, but it is not an engineering or data science role.
- High
attention to detail and strong instincts for analysis and validating data
and code creatively and rigorously.
- Structured
approach to problem-solving and a drive to uncover and fix root causes
rather than surface-level issues.
- Ability
to clearly communicate technical concepts to both technical and
non-technical stakeholders across varied cultural, national, and social
backgrounds.
- Fluency
in English.
- Preferred,
not required: Experience working with relational databases (e.g. SQL).
- Preferred,
not required: Experience with data visualization.
Contextual Understanding:
- Understanding,
or interest in learning, how technology enables emergency response
operations (e.g. CVA platforms, identity verification, data collection
tools, payment systems, mobile apps).
- Preferred,
not required: Experience working in humanitarian or emergency response
contexts.
- Preferred,
not required: Familiarity with humanitarian coordination systems (UN
clusters, INGO networks) and donor expectations.
Apply: Job
Application for Technical Program Manager, Emergency Cash at GiveDirectly
Field Officer (Fixed Term Contract)
The Field Officer (FO) will be part of the frontline team
implementing GiveDirectly’s Program in Migori County. FOs are responsible for
executing activities across multiple enrollment stages, ensuring accurate data
collection, and effective community engagement. This role demands a high level
of integrity, empathy, professionalism, adaptability, and attention to detail.
A strong understanding of the local context is essential. Field Officers serve
as the face of GiveDirectly in the community and play a critical role in
building trust and ensuring the program’s success and impact.
Key Responsibilities
Recipient Engagement and Fieldwork Execution
- Conduct
household visits to enroll eligible recipients.
- Accurately
explain GiveDirectly’s program, processes, and recipient rights to ensure
informed participation.
- Support
recipients in navigating enrollment processes with empathy and
professionalism.
- Ensure
respectful, dignified interactions that uphold GD’s values and community
trust.
- Address
recipient questions or complaints on-site, escalating complex issues to
management as needed.
Data Collection and Quality Assurance
- Collect
data using mobile devices with strict adherence to survey protocols and
timelines.
- Regularly
review and data collected to ensure completeness, accuracy and
consistency.
- Work
with supervisors to resolve data inconsistencies or errors.
- Participate
in spot checks, shadowing sessions, and refresher trainings to enhance
data quality.
Program Support and Process Improvement
- Participate
in piloting new tools, surveys, or workflows and provide feedback on
usability and effectiveness.
- Share
insights from the field on process challenges, community dynamics, or
emerging trends and/or risks.
- Contribute
to the continuous improvement of operations by offering grounded,
practical feedback during debrief and brainstorming sessions.
Community Relations and Stakeholder Engagement
- Mobilize
communities for barazas (community dialogues) and support local
sensitization activities with the co-implementing partner, local
government stakeholders, and relevant local health leadership.
- Build
and maintain respectful relationships with local leaders and community
members.
- Report
community concerns, misinformation, or risk indicators to field leadership
promptly and appropriately.
Health Messaging Support
- Ensure
all communication emphasizes recipient safety, dignity, and
confidentiality, with guidance on how to access grievance and feedback
mechanisms, report safeguarding concerns, and seek assistance when needed.
Process Improvement & Learning
- Participate
in piloting new tools and processes, sharing grounded feedback from the
field.
- Contribute
to weekly debriefs and reflection sessions with the field team
Logistics and Resource Stewardship
- Safeguard
GD assets, including data collection devices, protective gear, and
recipient phones.
- Report
logistical or equipment issues promptly for repairs or replacements.
- Adhere
to team schedules, travel protocols, and safety guidelines while in the
field.
Content generation
- Identify,
collect, and document authentic, emotionally engaging recipients’ stories
that are aligned with the organization’s mission and values
- Work
with the content team to package stories for use in fundraising and
communications.
Required Qualifications
- Bachelors Degree
in Public Health, Community Development, Social Work, or related fields.
- Minimum
of 1 year of experience in community health, maternal and child health,
sexual reproductive health and rights, or data collection roles.
- Fluency
in Dholuo and Kiswahili is a MUST; English proficiency is an added
advantage.
- Strong
interpersonal and communication skills, with a compassionate and
respectful approach to mothers and infants.
- Comfortable
working in remote rural areas and traveling frequently by motorbike.
- Tech-savvy,
with experience using mobile data collection tools (e.g. CommCare).
- Demonstrated
honesty, integrity, and commitment to ethical standards, especially in
handling sensitive data and recipient information.