Customer Service Officer at SKM Africa
Job Description
The Operations & Dispatch Coordinator will be
responsible for end-to-end coordination of field operations within a vehicle
tracking and valuation environment. The role oversees technician dispatch, job
scheduling, service delivery performance, client communications, and operational
risk control to ensure timely, accurate, and compliant service delivery.
Key Responsibilities
- Act as
the central point of contact and link between clients, valuers,
technicians, repair partners, and internal operations teams.
- Handle
all client communications (phone, email, WhatsApp, SMS) and provide
timely, professional updates on valuations, tracking status, repairs, and
other services.
- Schedule
and coordinate valuations, tracking installations/removals, repairs, and
appointments while sending reminders and managing rescheduling.
- Proactively
follow up with clients on tracking alerts, repair progress, expected
completion dates, additional findings, and vehicle collection
arrangements.
- Receive,
log, and manage client complaints or issues by liaising with technical
teams, investigating problems, and keeping clients informed throughout the
resolution process.
- Identify
opportunities to cross-sell and up-sell additional services such as
tracking devices, comprehensive repairs, fleet management, or recovery
services.
- Maintain
accurate client records and interaction history in the system, prepare
regular reports on client feedback, pending tasks, and potential revenue
opportunities.
- Support
the valuation and tracking teams by relaying client requirements/feedback
and contribute to service improvement by highlighting recurring client
concerns to management.
Qualifications & Experience
- Diploma
in operations management, Logistics, Business Administration, or a related
field
- Minimum
of 3 years’ similar customer service experience in a vehicle tracking and
valuation firm or in a technical service industry.
- Proven
experience in managing technicians or field-based teams
Key Skills & Competencies
- Strong
operational coordination and problem-solving skills
- Excellent
communication and stakeholder management abilities
- High
attention to detail and data accuracy
- Ability
to work under pressure in a high paced environment.
- Proficiency
in job management systems and MS Excel
Business Development Officer at SKM Africa
Job Description
The Business Development Officer will be responsible
for driving business growth by acquiring new clients, managing key accounts,
and achieving sales targets within the insurance brokerage. The role involves
developing client relationships, identifying new business opportunities and
working with insurers to deliver appropriate insurance solutions
overall leadership, regulatory oversight, and strategic direction of the
brokerage in line with regulatory requirements, while also driving business growth
through effective business development initiatives, partnerships, and client
acquisition.
Key Responsibilities
Business Development & Sales
- Develop
and implement business development strategies to achieve sales and revenue
targets.
- Identify,
pursue, and secure new business opportunities across various market
segments.
- Generate
leads, conduct client meetings, and convert prospects into long-term
clients.
- Prepare
and deliver compelling proposals, presentations, and client pitches.
- Negotiate
terms and close deals in line with company objectives.
Client Relationship Management
- Build
and maintain strong relationships with clients, insurers, and key
stakeholders.
- Provide
advisory services to clients on appropriate insurance solutions.
- Ensure
high levels of client satisfaction, retention, and portfolio growth.
- Handle
client inquiries and coordinate with internal teams to ensure timely
service delivery.
Market Intelligence & Strategy
- Conduct
market research to identify emerging trends, risks, and opportunities.
- Monitor
competitor activities and provide insights to inform business strategy.
- Contribute
to product development and innovation based on client needs and market
dynamics.
Reporting & Performance Tracking
- Prepare
regular sales reports and pipeline updates for management.
- Track
performance against targets and implement corrective actions where
necessary.
- Maintain
accurate records of client interactions and business development
activities.
Requirements
- Bachelor’s
degree in Business Administration, Commerce, Finance, Marketing,
Insurance, or a related field.
- Professional
insurance qualification is an added advantage.
- Minimum
of 3 years’ experience in Business Development or Sales within
insurance or Brokers firm.
- Proven
track record of meeting or exceeding sales targets.
- Strong
understanding of insurance products and brokerage operations.
Tax Manager at SKM Africa LLP
Job Description
SKM Africa LLP (SKM) is a specialized professional services
firm that offers Tax, Audit, Legal and Business Advisory services across East
Africa.
SKM is looking to hire Tax Managers for our tax and
regulatory department in the organization.
Key Responsibilities
- Overseeing
direct and indirect tax advisory and compliance engagements.
- Handling
tax audits and investigations, including objections and appeals.
- Overseeing
and providing guidance to teams on multiple engagements.
- Following
up with the revenue authority on client issues.
- Acting
as the liaison with the clients and regulators.
- Preparing
briefs and alerts on current tax developments and changes in tax
legislation.
- Developing
and growing team members.
- Proactively
identifying opportunities for business development.
Requirements
- CPA
(K), ACCA, or equivalent professional qualification.
- A
bachelors’ degree in commerce, law, or related discipline.
- 7
years’ experience with a minimum of 3 years in a similar senior position
preferably in a professional firm.
- Thorough
knowledge of Kenyan tax laws and practices.
- Excellent
time management and project management skills.
- High
professional standards.
- Excellent
written and spoken English.
Skills and attributes
- Good
communication skills both written and oral
- Strong
leadership and organizational skills
- Thrive
under pressure and fast pace while delivering high quality deliverables
- A
self-driven and result oriented individual able to work with minimum
supervision
- Be
able to effectively support all aspects of engagement delivery end-to-end
- Open
minded and curious about tax and regulatory developments globally
- Excellent
business writing skills
- Excellent
marketing and networking skills.
- A high
standard of integrity
Project Manager at SKM Africa
Job Description
Our client is seeking a proactive Project Manager with
experience in the FinTech industry to drive end-to-end project
delivery. This role involves coordinating cross-functional teams, ensuring
timely execution, and maintaining high-quality standards for financial
technology products and services. The ideal candidate thrives in a fast-paced
environment, has strong organizational skills, and can handle multiple
priorities while managing stakeholders effectively.
Key Responsibilities
- Plan,
execute, and deliver FinTech projects on time, within scope, and within
budget
- Collaborate
with product, engineering, QA, compliance and business teams to define
project goals and deliverables
- Create
and maintain project plans, timelines, risk registers and status reports
- Track
dependencies, identify risks/issues early and drive mitigation strategies
- Facilitate
agile ceremonies (stand-ups, sprint planning, retrospectives) as needed
- Ensure
compliance with regulatory and security standards relevant to FinTech
- Communicate
project status clearly to stakeholders and leadership
- Manage
scope changes and maintain proper documentation
- Support
continuous improvement in project delivery processes
Requirements
- 2+
years of experience in project management within FinTech industry
- At
least a bachelors degree in project management.
- Solid
understanding of Agile / Scrum / Kanban methodologies
- Strong
coordination and stakeholder management skills
- Experience
with cloud-based platforms and SaaS delivery models
- Ability
to manage multiple projects and priorities in a fast-paced environment
- Strong
analytical, problem-solving, and organizational skills
- Excellent
communication, coordination and stakeholder management skills
- Ability
to manage multiple projects and priorities simultaneously
- Proficiency
with project management tools (e.g., Jira, Confluence, Asana, Trello, MS
Project)
Marketing, Knowledge & Communication (MKC) Intern at SKM Africa
Job Description
We are a leading consultancy firm dedicated to solving the
most complex problems partnering with top-tier organizations to drive
sustainable impact. We believe in the power of knowledge and the art of
communication to shape the future.
The Opportunity
We are looking for a dynamic, articulate, and creative Marketing,
Knowledge & Communication (MKC) Intern to join our Nairobi office.
This is not just an administrative role; it is an
opportunity to be at the heartbeat of our firm bridging the gap between our
consulting teams and the market, helping to curate our intellectual property,
manage our brand presence, and drive internal engagement.
Key Responsibilities
As an MKC Intern, you will rotate through three core
pillars:
1. Marketing & Brand Visibility
- Assist
in the execution of the firm’s digital marketing strategy (LinkedIn,
Website, and Twitter/X).
- Draft
engaging copy for thought leadership articles, press releases, and client
newsletters.
- Support
the organization of high-profile client events, webinars, and roundtables.
- Ensure
all external materials align with our global brand guidelines.
2. Knowledge Management (KM)
- Harvest
and curate intellectual property (IP) from completed consulting projects
(sanitizing data for confidentiality).
- Organize
and update the firm’s internal knowledge repository (Intranet/SharePoint)
to ensure consultants have access to best-in-class tools.
- Conduct
quick-turnaround desk research to support business development proposals.
3. Internal Communication
- Draft
and design the weekly internal newsletter to keep staff connected and
informed.
- Support
internal campaigns regarding diversity, corporate social responsibility
(CSR), and staff wellbeing.
- Assist
in creating visual assets (presentations, infographics) for leadership
town halls.
Requirements
- Education: A
Bachelor’s degree (completed or final year) in Marketing, Communications,
Journalism, Business Administration, or a related field.
- Writing
Skills: Exceptional command of written and spoken English. You
must be able to synthesize complex business concepts into clear,
compelling text.
- Digital
Fluency: Proficiency in Microsoft Office (PowerPoint, Word,
Excel) is mandatory. Familiarity with design tools (Canva, Adobe Creative
Cloud) or CMS platforms is a strong advantage.
- Attitude: A
self-starter with a high level of attention to detail and professional
maturity.
- Local
Context: A solid understanding of the Kenyan and wider East
African business landscape.
IT Officer at SKM Africa
Job Description
Our client is one of Kenya’s fastest-growing non-bank
lenders, offering secured credit solutions to individuals and MSMEs. We are
seeking a driven, IT Officer to spearhead our IT department.
Key Responsibilities
- System
& Network Installation: Setting up new hardware, software, operating
systems, printers, servers, and network equipment like routers and
switches.
- Troubleshooting
& Repair: Diagnosing and resolving issues with hardware, software, and
network connectivity for users and systems.
- User
Support: Assisting employees with technical difficulties via phone, email,
or in-person.
- Maintenance
& Upgrades: Performing routine maintenance, security upgrades
(firewalls, antivirus), and necessary system upgrades.
- Monitoring:
Monitoring computer systems, networks, and servers to ensure optimal
performance and identify potential problems.
- Inventory
& Documentation: Maintaining records of IT equipment and creating or
updating technical documentation and user manuals.
- Backups
& Data Recovery: Performing regular data backups and implementing
recovery solutions.
Requirements
- Diploma
or bachelor’s degree (IT-related field preferred).
- At
least 3 years’ experience in a similar field.
- Strong
understanding of hardware, software, and network systems.
- Excellent
communication and interpersonal skills, with the ability to support and
train end-users.
- Results-driven,
proactive and highly self-motivated.
- High
integrity, strong ethics, and commitment to maintaining data security and
IT compliance standards.
Front Office and Immigration Intern at SKM Africa
Introduction:
SKM Africa is pleased to open applications for Frontline
Office and Immigration internship position across key business functions. This
program offers aspiring professionals a chance to gain practical experience,
collaborate with industry experts, and develop skills that will set the
foundation for a successful career in professional services.
Qualifications
- A
relevant degree in Law, Communication, Business Management, Finance, or
Accounting from a reputable university.
- Pursuing
professional certifications such as CPA, ACCA, or similar credentials is a
strong advantage.
- Demonstrated
positive attitude and adaptable work ethic. At our organization, we
prioritize hiring for attitude and training for skills.
- Applicants
will be tested for essential soft skills.
Audit Intern at SKM Africa
Introduction:
SKM Africa is pleased to open applications for Audit
internship position across key business functions. This program offers aspiring
professionals a chance to gain practical experience, collaborate with industry
experts, and develop skills that will set the foundation for a successful
career in professional services.
Qualifications
- A
relevant degree in Business Management, Finance, or Accounting from a
reputable university.
- Pursuing
professional certifications such as CPA, ACCA, or similar credentials is a
strong advantage.
- Demonstrated
positive attitude and adaptable work ethic. At our organization, we
prioritize hiring for attitude and training for skills.
- Applicants
will be tested for essential soft skills.
Please ensure that you meet the above qualifications
before applying.
Human Resource Intern at SKM Africa
Introduction:
SKM Africa is pleased to open application for Human Resource
internship position across key business functions. This program offers aspiring
professionals a chance to gain practical experience, collaborate with industry
experts, and develop skills that will set the foundation for a successful
career in professional services.
Qualifications
- Human
Resource or relevant degree from a reputable university
- Demonstrated
positive attitude and adaptable work ethic.
- At our
organization, we prioritize hiring for attitude and training for skills.
- Applicants
will be tested for essential soft skills.
Plastic Bags Production Coordinator/ Supervisor
Deadline: 13 Jun, 2025
Position Type: Full Time
Level Mid-Level Manager
Are you an experienced and hands-on production professional
with a strong background in plastic bag manufacturing? Our client, a key player
in the packaging industry based in Tanzania, is seeking a skilled Production
Coordinator/Supervisor to oversee their dynamic production floor. This is a
fantastic opportunity to take a leading role in optimizing processes, ensuring
quality, and guiding a dedicated team to meet and exceed production targets. If
you are ready to make a significant impact and grow your career, we encourage
you to apply.
Accounts Officer
Deadline: 13 Jun, 2025
Position Type: Full Time
Level Entry Level Supervisor
Our client, a leading insurance brokerage firm, is seeking a
strategic and hands-on Accounts Officer, not merely an
employee, but a long-term partner to grow with the organisation.
Finance Manager
Deadline: 13 Jun, 2025
Position Type: Full Time
Level Mid-Level Manager
Our client, a microfinance firm in Kenya, is looking
for Finance Manager to be responsible for providing
effective leadership to the Company’s finance department as well as robust
financial management.
Tax Manager position
Deadline: 13 Jun, 2025
Position Type: Full Time
Level Mid-Level Manager
SKM Africa LLP (SKM) is a specialized professional services
firm that offers Tax, Audit, Legal and Business Advisory services across East
Africa.
SKM is looking to hire Tax Managers for our tax and
regulatory department in the organization.