Internship | Job Vacancies at M.P. Shah Hospital

Care Manager at M.P. Shah Hospital

CARE MANAGER

M.P Shah Hospital is looking to recruit a professional and evidence-driven person for a position as Care Manager.

Reporting to the Head of Marketing, Brand, and Communications will facilitate transition of care planning with an interdisciplinary healthcare team to achieve quality outcomes, reduce costs and ensure patient safety.

Actively support Care Management plans and processes to measure, assess and improve quality, resource management, patient outcomes and Care Management metrics

Duties & Responsibilities:

• Implement strategies in collaboration with the healthcare team to reduce length of stay (LOS) and resource utilization, never compromising quality or outcomes.
• Ensure patients are in the appropriate level of care according to evidenced based, physician approved criteria and standards and prescribed plan of care.
• Ensure pre-authorizations for services are obtained in a timely manner.
• Facilitate the discharge planning process to ensure patient throughput by collaborating with the healthcare team.
• Report to Care Management leadership, the identification avoidable days and other Care Management measures including, but not limited, readmissions, saved days, core measure monitoring, interventions, and delays, to ensure data is accurately collected.
• Prioritize patient’s need for Care Management services based on: target/high volume Diagnosis-Related
• Group, high cost, outlier, LOS, frequent inpatient admissions, unplanned readmission or significant variance.
• Identify risk factors for potential crisis intervention needs related to clinical diagnosis, prognosis and/or patient/family dynamics.
• Identify and report ethical situations to manager/medical director for resolution.
• Ensure the multidisciplinary discharge plan is consistent with the patient’s clinical course, continuing care needs and covered services. Evaluate on an ongoing basis the patient’s status and progress toward reaching goals set forth in the plan of care.
• Collaborates with patients, families and other members of the healthcare team to facilitate care coordination.
• Handle all patient care concerns in a prompt and courteous manner; assess and direct to appropriate person to deal with concerns as needed.
• Act as the liaison for insurance companies and other corporate clients and performing care management functions to ensure accurate and timely dissemination of information to insurances companies

Qualifications &Legal Requirements

• Degree/ Diploma in Nursing or Clinical Medicine.
• Previous experience in an Insurance company / Extensive understanding of the concepts of health insurance.
• Good interpersonal, communication and negotiation skills.
• Knowledge of computers and MS office operating programs.
• Proven ability to build strong client relationships and maintain excellent customer focus.

Key Performance Indicators

• Ensure pre-authorizations for services are obtained within 12hrs.
• Identify risk factors for potential crisis intervention needs related to clinical diagnosis, prognosis and/or patient/family dynamics and report them immediately they are identified.
• Vetting and confirming validity of all medical reports & diagnostics prescribed in the hospital on a daily basis.
• Share a weekly activity report on care trends and recommendations (Reporting Errors, Medication Errors and Billing Errors etc.)
• Conduct training on preauthorization’s to Doctors, Nurses and Ward coordinators. At least once a month.
• Ensure all corporates get their list of admitted patients and necessary bills via email by 9am every morning.
• Ensure all hospital specialists are on all major insurance panels.

Read More & Apply

Paediatric Critical Care Nurse at M.P. Shah Hospital

M.P. Shah Hospital is a leading healthcare provider committed to delivering high-quality, compassionate, and specialized patient care. Our Paediatric and Neonatal Intensive Care Units (PICU/NICU) provide advanced, family-centered care to critically ill newborns and children requiring intensive monitoring and life-support interventions.

We are seeking a dedicated, skilled, and passionate PICU/NICU Nurse to join our dynamic critical care team. Reporting to the Nurse Managers, the overall purpose of the role is to provide specialized nursing care to neonates and paediatric patients requiring intensive and high-dependency care.

Duties & Responsibilities

• Patient Assessment and Care Planning
• Conduct comprehensive assessments of neonates and children, including respiratory, cardiovascular, neurological, and nutritional evaluations. 
• Develop, implement, and continuously review individualized care plans based on patient condition and clinical progress.
• Direct Patient Care
• Provide specialized nursing care, including medication administration, ventilation support, suctioning, and emergency interventions.
• Monitor and document vital signs, ventilator parameters, pain scores, and changes in patient condition.
• Assist with neonatal and Paediatric ADLs while ensuring a calm, family-centered environment.
• Ensure continuity of care through accurate and thorough handovers at shift changes.
• Clinical Skills and Procedures
• Perform advanced critical care procedures including IV therapy, arterial line management, central line care, and blood transfusion.
• Operate and troubleshoot specialized PICU/NICU equipment such as ventilators, CPAP machines, incubators, infusion pumps, and monitors.
• Patient & Family Education and Support
• Provide clear, compassionate education to parents and caregivers on conditions, treatment plans, and home-care needs.
• Offer emotional support and counseling to families facing high-stress and critical situations.
• Collaboration and Communication
• Work closely with Paediatricians, neonatologists, respiratory therapists, pharmacists, and multidisciplinary team members to coordinate care.
• Communicate effectively with families and the healthcare team to ensure patient safety and high-quality outcomes.
• Documentation and Record-Keeping
• Maintain accurate, comprehensive, and timely electronic documentation of care delivered and patient progress.
• Ensure compliance with legal, regulatory, and hospital documentation standards.
• Safety and Quality Improvement
• Strictly adhere to infection prevention and control protocols, including sterilization and safe handling of neonates.
• Participate in continuous quality improvement initiatives aimed at enhancing clinical outcomes.
• Professional Development
• Engage in continuous learning, relevant training, and professional certification related to PICU/NICU practice.
• Remain updated on evidence-based critical care practices, neonatal resuscitation guidelines, and emerging technologies.
• Participate in annual competency-based evaluations.
• Leadership and Mentorship
• Serve as a role model and mentor to junior nurses and student nurses.
• Take up leadership roles such as shift leader or team coordinator when assigned.
• Ethical and Legal Responsibilities
• Uphold high ethical standards, maintain patient confidentiality, and promote family-centered care.
• Advocate for patients’ rights and ensure informed consent procedures are followed.
• Emergency Response
• Respond rapidly and effectively to emergencies such as cardiac arrest, respiratory distress, neonatal seizures, and other critical events.
• Participate actively in code teams, emergency drills, and stabilization of critically ill patients. 

Qualifications & Requirements

• Education:
  Diploma or Degree in Nursing – KRN, KRCHN, KRNM, KRNMPH, or BScN.
• Specialization:
  Higher Diploma in Critical Care, Neonatal Nursing, Paediatric Nursing, or related specialty is an added advantage.
• Licensure:
  Current Registered Nurse (RN) license from the Nursing Council of Kenya.
• Certifications:
• BLS (Basic Life Support) – Mandatory
• ACLS/PALS/EPALS (Advanced Life Support for Paediatrics) – Highly preferred
• Skills & Competencies:
• Strong clinical and critical-thinking skills
• Excellent communication, teamwork, and interpersonal abilities
• Ability to work in a high-pressure, fast-paced critical care environment

Read More & Apply

Head Engineer at M.P. Shah Hospital

Head Engineer at M.P. Shah Hospital

• Location: Kenya
• Job Type: Full Time
• Salary: Ksh Confidential
• Application Deadline: 22nd October 2025
• Published On: 8th October 2025
• Vacancy: 1 Position

M.P. Shah Hospital is seeking to recruit a professional and evidence-driven individual to join the Operations Division as the Head Engineer.

Reporting to the Chief Operations Officer, the overall purpose of this role is to manage healthcare technologies to facilitate safe, effective, timely, patient-centered, efficient, and equitable delivery of care.

Key Responsibilities

• Provide technical support for clinical equipment, including scheduled and unscheduled maintenance, inventory management, and on-call support.
• Serve as the hospital’s expert on medical device management, offering guidance on regulation, risk, procurement, modification, and servicing.
• Lead quality assurance and continuous improvement initiatives related to equipment use, maintenance, and repair.
• Develop and review safety and emergency plans for critical equipment; manage recalls and safety alerts.
• Establish preventive maintenance schedules, procedures, and training programs for technical staff.
• Coordinate special projects such as equipment procurement, installation, upgrades, and disposals.
• Develop and deliver safety and equipment training programs for clinical teams; evaluate devices for purchase.
• Manage departmental budgets, contracts, and procurement, including medical equipment replacement planning.
• Identify and address training needs for technicians and engineers to enhance departmental technical capacity.

Qualifications

• Bachelor’s degree in Mechanical, Electrical, Civil, or Biomedical Engineering from a recognized institution. A Master’s degree will be an added advantage.
• Registered Engineer with the Engineers Board of Kenya (EBK).
• Minimum of 8 years of working experience, with at least 3 years at senior management level in the healthcare sector.
• Proven experience in project management, plant maintenance, and facility engineering.
• Strong understanding of hospital systems, including medical gases, HVAC, water supply, power distribution, and waste management.

How to Apply
Qualified and interested candidates are encouraged to apply through the M.P. Shah Hospital career portal before 22nd October 2025.

Read More & Apply

Plumber at M.P. Shah Hospital

JOB ADVERT – PLUMBER

M.P Shah Hospital is looking to recruit a professional, and evidence driven person for a vacancy in the Engineering Department as a Plumber. 

Reporting to the Maintenance Supervisor, the overall purpose of this role is to ensure the continuous flow of water and drainage by maintaining, installing and repairing pipes, valves, fittings and drainage systems. 

Duties & Responsibilities: 

• Plumbing Inspection – Conduct daily inspection of fixtures, pipes, valves and drainage systems 
• Maintenance – Conduct scheduled maintenance of plumbing works, water system and equipment as to enhance the efficiency and safety. 
• Monitoring- Inspect and document water meter readings every morning 
• Reporting-Detect and document plumbing malfunction. Inform the maintenance supervisor of plumbing malfunction and report the materials required to fix the malfunction. 
• Procurement- Estimate the costs of plumbing materials and advice on the selection and procurement of the material required for plumbing. 
• Repair and installation- Repair and install plumbing system such as sinks, taps valves and pipes. 
• Inventory Maintenance – store and maintain an inventory of plumbing tools such as wrench, saw, plunger, nipple and reducer. 
• Participate in kaizen implementation – Constantly look for ways to improve plumbing. 

Minimum Qualifications, Regulatory & Legal Requirements 

• Trade certificate/Diploma in plumbing 
• At least 3-5 years’ experience working as a plumber 
• Excellent communication skills 

Read More & Apply

HVAC Technician at M.P. Shah Hospital

M.P Shah Hospital is looking to recruit a professional, and evidence driven person for a vacancy in the Engineering Department as a HVAC Technician. 

Reporting to the Maintenance Supervisor, the overall purpose of this role is to ensure optimum utilization and safety of all HVAC/R systems in the hospital. 

Duties & Responsibilities: 

• HVAC Maintenance- Implementation of planned preventive maintenance of all the HVAC/R system as per schedule. 
• Repairing HVAC- diagnose and repair HVAC/R systems in accordance with manufacturing procedures and manuals. Update records of breakdown and preventative maintenance. 
• Daily inspection- Make daily rounds inspiring routine HVAC systems and chillers. 
• Installation- Receive and install new HVAC/R as per manufactures recommendation 
• Training- Train users on how to use HVAC/R systems, handling and safety. Recommend users on ways they can lower energy use. 
• Assist in Procurement – Inform superiors of HVAC/R breakdown and inform them of the parts / required. Liaise between HVAC/R equipment vendors and the hospital for breakdown and preventive maintenance 
• Keep daily logs- Constantly monitor and record HVAC critical equipment uptime. 
• Continuous improvement- Utilize Kaizen principles and JCIA to continuously improve the efficiency and reduce running cost of HVAC. 

Minimum Qualifications, Regulatory & Legal Requirements 

• Diploma in refrigeration and air conditioning from a recognized institution 
• At least 3-5 years relevant experience 
• Must be computer literate 

Read More & Apply

Client Relations Manager

M.P Shah Hospital is looking to recruit a professional and evidence-driven person for a vacancy in the Marketing, Brand & Communications Department, as the Client Relations Manager. 

Reporting to the Head of Marketing, Brand & Communications, the jobholder will ensure business growth and development by leading the process of prospecting, negotiating and closing new revenue streams for B2B and B2C accounts whilst retaining existing customers by maintaining positive client relationships in support of the hospital’s growth strategy. 

Duties & Responsibilities: 

• Business Development – Will develop, implement, and deliver business development targets as per the sales plan by mapping and reviewing prospects, attending pitch meetings and reviewing engagement contracts. The jobholder will also conduct regular need-based market research to gather relevant data in order to analyse products, services, competition and trends. 
• Client Relationship Management – Will establish and maintain business relationships with consultant doctors and medical fraternity, insurance companies and corporate clients 
• Communication and reporting – This will entail effectively communicating and promoting products, services, packages, plans, features and benefits to the existing and prospective clients. The job holder will also compile and maintain reports as necessary for decision meaning 
• Team Management – The successful candidate will guide, mentor, motivate and supervise the client relations team to accomplish their tasks and meet performance targets 

Qualifications & Requirements 

• A minimum of a Bachelors’ degree in Business Administration or any other related field. 
• At least 5 years’ working experience in a similar role, in business development and team management. Experience in the Health Industry is preferred. 
• Should also possess/demonstrate the below competencies: 
• Good analytical and negotiation skills. 
• Customer orientation and ability to adapt/respond to different types of characters. 
• Excellent interpersonal and presentation skills. 
• Ability to multi-task, prioritize, and manage time effectively.
• Excellent Public Relations and Relationship building acumen. 

Read More & Apply