Operations Officer at Express Shipping & Logistics (EA) Limited (ESL)
Job Description
We have an excellent and exciting opportunity for Operations
Officer – Forwarding. We seek to give the opportunity to a candidate who
ideally holds professional qualification in clearing & forwarding. The
position is based in Mombasa.
DUTIES & RESPONSIBILITIES
Customs Clearance & Other Formalities:
- Lodging
of bond vouchers and making follow-ups.
- Processing
documentation i.e. permits required by regulatory bodies for processing.
- Physical
verification and release of shipments with all the authorities.
- Coordinating
with appointed transporters on safe loading of shipments.
- Follow
up on customs entries perfection/ settlement.
Shipping Operations:
- Following
up with vessels ETAs and ETDs.
- Picking
up shipping line invoices and making sure payments are made.
- Processing
delivery orders with shipping lines.
- Making
applications and Reconciling shipping line deposits.
KPA / Container Freight Station Role:
- Custom
clearance of goods (verification & loading).
- Lodging
files for imports and exports.
- Custom
clearance of goods (verification & loading).
- Making
follow ups of cargo for onward forwarding.
- Making
sure pre alerts for all forwarding shipments are sent before the cargo
reaches the consignee.
- After
airlifting, endorsement of the entries for bond cancellation is done.
- Following
up with airlines/ shipping lines in requesting for manifests for entry
registration.
- Booking,
loading and exiting trucks in and out of ports/CFSs.
- Processing,
tallying gate passes and Logistics IDs for bulk shipments at port.
Operations & Reporting:
- Participate
in meetings where need be.
- Generate
weekly, monthly reports as required by the management.
PERFOMANCE INDICATORS:
- Ensuring
received documents comply with the requirements for clearance of the
goods.
- Ensuring
shipments are cleared within the allowed timeframes as per KPI.
- Regular
updates on clearance status to the Operations Supervisor and Operations
Manager.
- Execute
high levels of integrity while performing daily activities.
- Always
ensuring self and cargo safety.
QUALIFICATIONS:
- EACFFPC
or Diploma in C&F or maritime studies.
- Customs
declaration.
- Conversant
with all customs procedures.
- 2
years progressive experience in C&F work.
COMPETENCIES AND SKILLS:
- Team
player.
- Honest.
- High
integrity.
- Work
with minimal supervision.
- Punctuality
at work.
- Excellent
communication skills.
Apply: ESLKE
Operations Officer Vacancy Application
Key Accounts Champion at Express Shipping & Logistics (EA) Limited (ESL)
Job Description
We are looking for a proactive, customer-focused and
commercially driven Key Accounts Champion to join our Operations team.
The Key Accounts Champion will be the primary point of contact for
designated strategic clients, responsible for building strong customer
relationships, ensuring service excellence, identifying business opportunities
and driving Growth within the assigned portfolio. The position is based in
Mombasa.
DUTIES & RESPONSIBILITIES
Customer & Account Management:
- Build
and maintain strong relationships with strategic customers and anticipate
their needs.
- Manage
customer feedback, complaints and compliments in line with company
standards.
- Keep
customers informed on shipments, services, regulatory requirements and
operational developments.
- Ensure
contracts and SLAs are current and effectively implemented.
- Identify
opportunities to align ESL’s services with customer needs.
Commercial & GP Growth:
- Drive
Gross Profit growth through upselling, cross-selling and new business
opportunities.
- Identify
opportunities across Ships Agency, Forwarding, 3PL, Logistics, Customs
Clearance and related services.
- Ensure
timely and accurate customer billing and follow up on outstanding
payments.
Stakeholder & Transport Management:
- Maintain
effective stakeholder relationships and an up-to-date stakeholder action
plan.
- Coordinate
transport-related documentation, including interchanges and container
deposits.
- Monitor
guarantee validations and follow up on outstanding equipment-related
guarantees.
Operations & Reporting:
- Coordinate
customer requirements across relevant ESL departments.
- Prepare
regular customer and portfolio performance reports.
- Maintain
an up-to-date Risk & Opportunity Matrix.
- Support
seamless delivery of customer requirements across ESL’s service lines.
- Undertake
any other duties assigned by Management.
QUALIFICATIONS:
- Bachelor’s
degree in business, Logistics, Supply Chain, Transport, or a related
field.
- Proven
experience in Key Account Management, Logistics, Freight Forwarding,
Shipping or related operations.
- 2 – 3
years’ work experience in Sales/ Customer Relations or Operations
- Minimum
KRATI certification in EACFFPC or CCFL or it equivalent
- Strong
customer relationship and stakeholder management skills.
- Commercially
minded with a demonstrated ability to identify business and revenue
opportunities.
- Strong
understanding of logistics and shipping operations.
- Excellent
communication, negotiation and problem-solving skills.
- Strong
analytical, reporting and organizational abilities.
- Ability
to work under pressure and deliver within strict timelines.
COMPETENCIES AND SKILLS:
- We
are looking for someone who is customer-centric, commercially astute,
proactive and operationally hands-on—someone who can understand the
customer’s business, coordinate internally and turn customer relationships
into sustainable business growth.
- If
you are ready to take ownership of strategic accounts and make a
measurable impact, we would like to hear from you.
Boarding Officer at Express Shipping & Logistics (EA) Limited (ESL)
Job Description
We have an excellent and exciting opportunity for Boarding
Officer – Ships Agency. We seek to give the opportunity to a candidate who
ideally holds professional qualification in Shipping, Supply Chain, Logistics
or Maritime Management. The position is based in Mombasa.
DUTIES & RESPONSIBILITIES
- Declaring
ships at KPA information office and representing the company at port
10’oc’lock meetings.
- Submission
of manifest copies for loading KPA, KRA and all other relevant
authorities.
- Leasing
with KRA Boarder Control & CPS, Port Health, Fisheries, KEPHIS and all
statutory bodies as may be required to clear the ship for working once the
ship is alongside.
- Preparing
and issuing crew with shore passes.
- Attending
to ships’ needs and giving the crew any help they may require.
- Prompt
inward and outward clearance of vessels.
- Ensuring
invoices and cargo documents are received and acknowledged prior vessel
sailing for services rendered.
- Attending
in-house morning meetings.
- Preparing
reports to HOD fortnightly.
- Preparing
progress of ships to the HOD.
- Confirming
statement of facts (SOF), D.O and manual manifests contents.
- Assist
in controlling and facilitating vessel boarding by contractors.
- Booking
and facilitating discharge & loading gangs.
- Overseeing
and expediating vessel’s cargo operations.
- Attend
to ships husbandry needs.
- Ensure
safe & prompt berth through follow-up-Marine & terminal.
- Arranging
in advance for fenders if needed, discharge and loading facilities.
- Assisting
in all other office operations when and if called upon to do so.
- Arrangement
of police escorts and immigration/customs clearance for the embarkation
and disembarkation of firearms.
- Ship
arrival notification to customs and KMA/KRA.
- Submit
reports to HOD.
- Attend
port meetings.
QUALIFICATIONS:
- Professional
qualification in shipping (ICS), supply chain or logistics.
- IT
proficiency in all office suites packages.
- ICMS
training and knowledge in navigating the Kentrade system an added
advantage.
- Knowledge
of ERP software is a must.
- A
minimum of 2 years’ progressive experience in ship operations.
- Team
player and self-Motivated.
- Able
to work under pressure.
- Honest,
reliable & of high integrity.
- Attentive
to detail and strong decision making.
- Negotiation
and problem-solving ability.
- Strong
reporting skills on operations.
COMPETENCIES AND SKILLS:
- We are
seeking a detail-oriented and operationally driven professional who can
effectively manage vessel port calls, liaise with regulatory authorities,
coordinate cargo and husbandry activities, and deliver exceptional service
to ship owners, masters, and stakeholders.
- If you
thrive in a fast-paced maritime environment and are ready to make a
meaningful impact by ensuring smooth vessel operations and compliance, we
would like to hear from you.
Legal Assistant at Express Shipping & Logistics (EA) Limited (ESL)
Job Description
We have an excellent and exciting opportunity in the Legal
Department for a Legal Assistant, to be based in Mombasa, Kenya, with frequent
travel within Eastern Africa. We seek a highly organized and detail-oriented
candidate with legal training and practical experience in corporate legal
support, compliance, contract administration, governance records, litigation
support, licensing and statutory filings. The Candidate will report to the
Group Chief Corporate Officer.
Purpose:
The Legal Assistant will support the company’s legal,
compliance and corporate governance functions. The role will assist with legal
research, preparation and review of documents, maintenance of legal and
statutory records, monitoring of regulatory obligations, coordination with
external counsel, and timely follow-up on licenses, permits, insurance claims
and other legal matters.
DUTIES & RESPONSIBILITIES
- Maintain
legal, insurance, statutory, license, permit, contract, litigation and
governance registers, trackers and filing systems.
- Assist
in drafting, reviewing and proofreading contracts, leases, licenses,
correspondence, board papers, resolutions and other legal documents.
- Track
contractual obligations, renewal dates, statutory deadlines and regulatory
requirements, and escalate upcoming actions in good time.
- Support
timely filing of statutory returns and maintenance of current shareholder
and director records, including CR12 documentation.
- Assist
with preparation and filing of board and committee records, including
reference-numbered minutes and a board resolutions register.
- Conduct
legal research, monitor changes in laws and regulations affecting company
operations, and prepare concise briefs for management.
- Support
litigation, arbitration, mediation and conveyancing matter by preparing
case files, tracking deadlines and liaising with appointed external
counsel.
- Coordinate
periodic updates from external counsel and assist in compiling bi-annual
performance evaluation reports.
- Monitor
timely renewal of company licenses, permits, work permits and other
regulatory approvals.
- Support
companywide insurance administration, including updating asset schedules,
following up claims and maintaining an insurance tracking schedule.
- Assist
in monitoring legal expenditure, external counsel fees, land rates and
other legal costs against the approved budget.
- Support
debt collection and implementation of the credit control policy by
maintaining documentation and following up assigned matters.
- Assist
with legal and compliance training for staff and support the review of
internal policies for legal conformity.
- Maintain
confidentiality and handle all legal records and communications with
accuracy and integrity.
- Perform
any other duties assigned by management from time to time.
QUALIFICATIONS:
- Bachelor
of Laws (LLB) from a recognized institution.
- Post-graduate
Diploma in Law or relevant paralegal/legal practice training is an added
advantage.
- Admission
as an Advocate of the High Court of Kenya and a valid practicing
certificate will be an added advantage.
- At
least one year relevant experience in a legal department, law firm or
corporate environment.
- Proficiency
in computer application packages and electronic document management.
- Knowledge
of corporate governance, regulatory compliance and ISO standards will be
an added advantage.
COMPETENCIES AND TECHNICAL SKILLS:
- Excellent
written and verbal communication skills.
- Strong
legal research, drafting and proofreading ability.
- High
attention to detail and excellent record-management skills.
- Good
planning, organization and time-management skills.
- Ability
to manage changing priorities, meet deadlines and work with minimal
supervision.
- Sound
judgement, discretion and a high level of integrity.
- Good
interpersonal, negotiation and problem-solving skills.
- Team
player with initiative, drive and a service-oriented approach.
Tax Accountant at Express Shipping & Logistics (EA) Limited (ESL)
Job Description
Purpose:
The Tax Accountant is responsible for analyzing fiscal
matters and preparing, submitting and managing tax statements and returns. The
Tax Accountant also looks after providing advice on financial and tax matters,
and should have an in-depth knowledge of the regulations, laws and acts that
govern this process.
DUTIES & RESPONSIBILITIES
- Create
and update tax provision schedules, data collection systems, and maintain
the corporate tax database.
- Ensure
timely and accurate filing and payment of all relevant taxes.
- Ensure
adherence to Tax Regulations and requirements.
- Liaise
with tax authorities over tax payment matters.
- Determine
tax optimization and recommend strategies to improve cash flow and
profits.
- Evaluate
tax regulations and suggest appropriate policies.
- Keep
abreast of all relevant local and international Tax trends and
regulations.
- Provide
services and support on business operation matters.
- Recommend
tax advisory and tax strategies that align with business goals.
- Liaise
with various tax authorities, consultants, experts and provide tax related
support including training.
- Advise
management on the impact of new laws on tax liabilities.
- Establish
appropriate system or processes for tax risk management.
- Prepare
tax related reports including tax calculations, project tax analysis,
estimates/provisions, and forecasts.
- Any
other duty as assigned by management.
QUALIFICATIONS:
- Bachelor’s
degree in accounting related field.
- CPA/ACCA/KESRA
Training – added advantage.
- Minimum
4 years’ experience as a Tax Accountant/Auditor/Consulting or similar
role.
- Tech
savvy.
COMPETENCIES AND TECHNICAL SKILLS:
- In-depth
knowledge of accounting and bookkeeping processes.
- Detail
oriented.
- Excellent
analytical skills.
- Outstanding
written and verbal communication skills.
Apply: Career
Development & Growth in Kenya Maritime & Shipping Industry
Customs Operations Officer at Express Shipping & Logistics (EA) Limited (ESL)
Customs Operations Officer
ESL is seeking to recruit a competent and
results-driven Customs Operations Officer to support its Clearing
& Forwarding operations. The successful candidate will be responsible
for managing customs clearance processes, coordinating shipping and freight
activities, ensuring timely cargo movement through ports, airports, and
Container Freight Stations (CFS), and maintaining compliance with customs
regulations and company procedures. The ideal candidate should possess strong
knowledge of customs operations, excellent stakeholder management skills, and
the ability to work efficiently in a fast-paced logistics environment. The
position is based in Nairobi with occasional travel to branch
offices and operational locations within Kenya.
DUTIES & RESPONSIBILITIES:
Customs.
- Lodging
of bond vouchers and making follow-ups.
- Physical
verification and release of shipments with all the authorities.
Shipping Operations.
- Following
up with vessels ETAs and ETDs.
- Picking
up shipping line invoices and making sure payments are made.
- Processing
delivery orders with shipping lines.
KPA & Container Freight Station.
- Custom
clearance of goods (verification & loading).
Airport Operations.
- Lodging
files for imports and exports.
- Custom
clearance of goods (verification & loading).
- Making
follow ups of cargo for onward forwarding.
- Making
sure pre alerts for all forwarding shipments are sent before the cargo
reaches the consignee.
- After
airlifting, endorsement of the entries for bond cancellation is done.
- Following
up with airlines in requesting for manifests for entry registration.
QUALIFICATIONS:
- EACFFPC
or Diploma in C&F or maritime studies.
- Customs
declaration.
- Conversant
with all customs procedures.
- 2
years’ progressive experience in C&F work.
COMPETENCIES AND SKILLS:
- Team
player.
- Honest.
- High
integrity.
- Work
with minimal supervision.
- Punctuality
at work.
- Excellent
communication skills.
Internship program 17th Cohort at Express Shipping & Logistics (EA) Limited (ESL)
The ESL Future Leadership Program was started in 2015 to
offer eligible candidates an opportunity to acquire direct practical experience
in what we do and the industry at large. The program is currently in its 17th
Cohort.
We seek to give internship opportunities to candidates in
the following areas:
Nairobi:
- Operations
intern.
- Sales
intern.
Mombasa:
- Tax
intern.
- Operations
Intern.
- Accounts
intern.
- Digital
intern.
- Procurement
intern.
- Technical
intern.
- Records
Management Intern.
Eligibility:
The candidates should ideally hold professional and academic
qualifications in the fields below to join our next intake:
- Holder
of professional and academic qualifications in Customs Clearance, Ships
Agency, Supply Chain Management, Customer Service, Accounts & Finance,
Digital Marketing & Graphic Design, Engineering, office
administration, and related courses.
- Must
demonstrate excellent academic performance as demonstrated by recent
university or institution records.
- Must
be a recent graduate.
Personal Attributes:
- Should
possess excellent interpersonal communication skills.
- Must
be goal oriented, passionate, and proactive.
- Readiness
to learn.
- Should
possess strong analytical skills.
- Must
be computer literate.
Application procedure:
All interested candidates to fill in the online
application form for further considerations. Click here to view the application form.
Deadline: 21st May 2026.
System Developer at Express Shipping & Logistics (EA) Limited (ESL)
We have an excellent and exciting opportunity for a System
Developer, to be based in either Mombasa Kenya. We seek to
give the opportunity to a candidate who ideally holds a professional
qualification in system development. The Incumbent must possess at
least 3 years’ experience. The gross remuneration is Kshs.80,000/-
with good benefits.
The systems developer will participate in implementing full
lifecycle solutions for modern application and system platforms from
requirements analysis, platform selection, technical architecture design,
application design and development all the way till testing, and deployment.
He/She will collaborate with ICT, supporting ICT activities and
digital solutions.
DUTIES & RESPONSIBILITIES
Software Development.
- Manage
software development projects through scoping, requirements gathering,
coding, testing, and deployment.
- Shape
and implement technology/business solutions that will make the
organizations competitive and differentiated.
- Planning,
scheduling, and executing software development projects.
- Engaging
with Users to understand their needs, providing technical support, and
ensuring that software solutions meet user expectations.
- Use
Agile engineering practices and various software development technologies
to rapidly develop creative and efficient solutions that enhance the
organization’s overall efficiency.
- Collaborate
with other team members to continuously deliver new / improved product
functionalities.
- Communicate
with internal IT teams to resolve technical dependencies during
implementation.
- Develop
all front-end and backend solutions, ensuring high performance and
responsiveness to user’s specification.
- Building
reusable code and libraries/database for future use.
- Assist
in preparing system specifications by the users highlighting technical
requirements.
- Carry
out analysis of the requirements and recommend solutions to address user
requirements.
- Develop
and maintain documentation/manuals on system configuration or setup.
- Carry
out technical user training in respect to these systems so that the
business can utilize them.
Maintenance & System Upgrades.
- Monitor,
maintain, and enhance existing software systems to improve performance and
adapt to new requirements.
- Secure
systems by putting adequate controls and restricting access to programs by
users in accordance to the requirements of the company.
- Attend
to systems failures and resolve or coordinate the resolution of the
problem.
- Adhere
to change control procedures in implementing solutions.
- Ensure
robust cybersecurity, data protection, and backup protocols.
Other Tasks.
- Offer
basic graphic design support, implementation, templates, and training
visuals.
- Assist
in maintaining brand consistency in digital communications.
- Use
tools like Adobe Suite and Canva etc., for light design tasks.
- Provide
tech support for digital platforms used across departments.
QUALIFICATIONS:
- Bachelor’s
degree in computer science, Information Technology, or a related field.
- A
minimum of 3 years’ experience in software development is, with
proficiency in server-side technologies including Springboot and Apache.
How to Apply
All interested candidates to fill in the online
application form for further considerations. Click here to view the application form.
Deadline: 9th February 2026.
Credit Controller at Express Shipping & Logistics (EA) Limited (ESL)
Credit Controller
ESL is seeking to recruit a highly skilled and experienced
Credit Controller to join our Finance Department. This role is critical in
safeguarding the company’s financial health through effective credit
management, debt collection, and risk mitigation. The position is based
in Nairobi with frequent travels to branch offices
within Kenya.
Duties & Responsibilities
- Credit
Management.
- Evaluating
new credit requests and conducting client credit checks.
- Setting
up the terms of credit for new clients as per credit policy, with guidance
from supervisor.
- Coordinate
with major credit insurance partners to determine credit risk prior
approval.
- Liaise
with GCFO and EXCOM on special credit approvals.
- Negotiating
payment plans.
- Managing
the collection of all payments and debts.
- Preparing
statements and reports for the Management Accountant and the Group CFO.
- Liaising
with internal and external customers.
- Timely
managing debt collection processes.
- Manage
the external debtor collector appointed.
- Monitoring
Credit management internal controls and credit risk procedures.
- Proactively
identifying high risk customers for effective credit risk management.
- Prompt
Reconciliation of accounts and sending out statements for timely payments.
- Follow-up
credit issues under Legal Department.
- Identify
& mitigate all company bad debts and align with group credit policies
on collection and provisions.
- Coordinate
with internal & external auditors and provide debtors balances
confirmations every end of the financial year.
- Sound
Credit Policies.
- Implement
any changes in credit management policy, such as the PFI model and any
exemptions.
- Sensitization
of team members on areas that affect them.
Additional Tasks.
- Adherence
to professional conduct.
- Ensure
Compliance to relevant Statutory, QMS Standards, Financial and Tax laws.
- Liaise
with the ICT to ensure automation of the credit control processes.
- Regular
reporting on credit control performance and any exceptional matters.
- Support
the annual budget formulation process and monitoring.
- Implementation
/ close of gaps noted from reviews (ISO, other audit management reports).
- Ensure
the customer database is always updated in the ERP.
- Any
other duty assigned by management.
Qualifications
- Master’s
degree in finance or a related field.
- Bachelor’s
degree in finance or accounting.
- CPA
(K) or ACCA certification.
- Minimum
3–5 years post-qualification experience.
- Fluency
in English, both written and spoken.
Business Development Executive at Express Shipping & Logistics (EA) Limited (ESL)
DUTIES & RESPONSIBILITIES
- Identify
and secure new business opportunities in shipping, logistics, warehousing,
and 3PL.
- Retain
and grow key customer accounts through structured engagement.
- Collaborate
with operations and warehousing teams to deliver customer-centric
solutions.
- Promote
ESL’s end-to-end services and represent the brand at industry events.
- Monitor
competitors, industry trends, and customers’ needs to maintain
competitiveness.
- Ensure
business development efforts are supported by efficient operations
planning and execution.
- Prepare
regular sales, financial, and performance reports.
QUALIFICATIONS:
- Bachelor’s
degree in Sales, Marketing, Commerce, or Logistics.
- 3–4
years’ experience in business development within logistics/3PL operations.
- Professional
certification (e.g., MSK, CILT) preferred.
- Proficiency
in CRM tools and MS Office.
Human Resource Officer at Express Shipping & Logistics (EA) Limited (ESL)
DUTIES & RESPONSIBILITIES
- H.R.
Planning, Recruitment & Staffing.
- Adhere
to the set manpower plan per department.
- Ensure
recruitment of strategic candidates as per policy.
- Conduct
reference for all new staff joining except for FLPs.
- Adhere
to the set recruitment procedures as per human resource SOP.
- Ensure
new employee onboarding process is done within 7 days from date of
joining.
- Adhere
to separation/exit procedures.
- Ensure
all staff have valid contracts.
- Human
Resource Automation.
- Ensure
all staff data is well captured in the HRIMS.
- Ensure
full utilization of HRIMS by all staff.
- Policy
Sensitization.
- Quarterly
policy sensitization to all staff.
- 100%
implementation of approved policies.
- Learning
& Development.
- Implement
the training calendar.
- Conduct
training needs analysis.
- Quarterly
training on Product knowledge.
- Ensure
timely induction of new staff by ExCom.
- Ensure
biannual product communication.
- Ensure
QMS Continuous sensitization.
- FLP
Management.
- Ensure
Timely FLP onboarding within 2 weeks of exit of the previous cohort.
- Implement
internship activities (rotation, training, projects, CSR) bi-annually.
- Conduct
one alumni event annually.
- Participate
in career events in colleges & universities bi-annually.
- H.R.
Internal Staff Experience.
- Conduct
staff engagement forums, i.e. town halls, meetings.
- Conduct
team activities.
- Conduct
pulse surveys.
- Coordinate
ExCom quarterly staff townhalls.
- Implement
the quarterly staff calendar of activities.
- Annual
renewal of staff professional membership association.
- Close
disciplinary matters within 28 working days from date of compliant
submission.
- Staff
Records Management.
- Ensure
all staff files are up to date, accurate and in the right format.
- Confidentiality
of all employee records.
- Daily
filling of all related employee documents.
- Ensure
all employees have statutory information.
- Ensure
all files have company requirements.
- Leave
Management.
- Ensure
all departments have annual leave plans.
- Ensure
all leaves adhere to the leave application procedure.
- Ensure
annual leave roll over per staff is 10 days.
- Ensure
annual leave liability role over is Kshs.300,000/-
- Company
Medical Cover Management.
- Ensure
all employees are timely added to the company medical cover.
- Timely
correspondences to medical cover providers for any medical matter that may
arise.
- Timely
renewal of medical cover.
- Biannual
feedback on medical-cover performance.
- Performance
Management.
- Conduct
timely biannual performance evaluation.
- Ensure
the use of approved dashboards (objectives) for performance evaluations.
- Ensure
timely probation evaluations.
- Ensure
timely contract renewal evaluations.
- Payroll
& Benefits Administration.
- Ensure
timely staff join pension as per policy.
- Coordinate
staff pension and medical with service providers.
- Correct
and accurate remuneration data in the payroll system.
- Timely
remuneration processing and banking.
- Correct
and accurate statutory deductions.
- Ensure
statutory data is in the payroll system.
- Ensure
correct monthly payments of statutory.
- H.R.
QMS Management.
- Annual
HR SOP review.
- Annual
HR forms review.
- Biannual
risk review.
- Biannual
stakeholder matrix review and engagement.
- Biannual
supplier evaluation.
KEY PERFORMANCE INDICATORS:
- 100%
staffing as per manpower plan.
- 100%
implementation of HRIMS.
- Quarterly
policy sensitization & implementation.
- 100%
implementation of training calendar.
- Biannual
FLP cycle.
- Zero
staff complaints on customer service.
- Up-to-date
staff records.
- 100%
implementation of leave plan.
- 100%
functional medical cover.
- 100%
functional performance management.
- Timely
payroll administration.
- 100%
compliance to QMS & company requirements.
QUALIFICATIONS:
- Bachelor’s
degree in social science, HRM, HRD.
- Higher
Diploma in Human Resources Management.
- 5
years of progressive experience in a similar position in a busy work
environment.
- Member
of IHRM.
- Knowledge
of Kenya labor laws.
Forwarding Operations Manager at Express Shipping & Logistics (EA) Limited (ESL)
The Forwarding Operations Manager is responsible for
managing all clearing & forwarding operations, including but not limited to
customs clearance, cargo transportation handling, ensuring compliance with
regulations & laws related to international and domestic trade, monitoring
& managing the performance of staff, oversee all freight forwarding
operations. The role is based in Mombasa, Kenya.
DUTIES & RESPONSIBILITIES
Operations Manager.
- Ensure
adherence to Operations SOP and quality standards.
- Ensure
SOPs are up to date with changes in operations
- Proper
supervision of appointed C&F agents (border points and others).
- Promptly
attend to operations queries that the team is unable to resolve.
- Promptly
attend to issues with customs, KPA, or any other body involved in the
X&F matters.
- Effectively
supervise the operations of all offices and report accurately on
operations.
- Benchmark
C&F operations for better efficiency.
- Innovate
ways to make C&F operations more efficient and effective.
Customer Management.
- Ensure
all clients are promptly updated on their shipments through DSR
- Attend
to customer queries and concerns.
- Advising
clients on imports, export and other formalities.
- Regularly
meet operational stakeholders and clients for feedback and addressing any
issues.
Sales & Marketing.
- Liaise
with commercial team to achieve set annual budgets.
- Identify
potential market opportunities to gain new customers.
- Liaise
with the commercial team on operational costs when quotes are being sent
to clients.
Financial Management.
- Coordinating
and negotiating with shipping lines on the revolving funds.
- Coordinate
and negotiate with CFS for best rates.
- Seeking
waivers on charges.
- Liaise
with KPA for better rates and services.
- Ensure
operations do not incur any demurrage on all shipments.
- Ensure
operations are not delayed due to late payments of duty.
- Zero
penalties on shipments (declarations or duty).
- Participate
in budget preparation and implementation.
Risk Management.
- Risk
assessment and management if shipments and cargo being handled.
- C&F
operational risk assessment and management.
- Review
operations risk matrix biannually.
Staff Management.
- Conduct
employee evaluations as scheduled, both probation and annual.
- Capacity
building for all the staff in operations.
- Staff
support, advice and training on operational issues.
- Ensure
staff safety at work.
- Encourage
operations staff to be creative and innovative.
- Reporting
& Communication.
- Prompt
and accurate submission of weekly reports and monthly operations report.
Management.
- Attend
the monthly management meeting.
- Implement
agreed upon projects in the meeting.
- Advise
management on improvements and growth strategies.
- Strive
to achieve the corporate strategic plan for the organization.
Stakeholder Management.
- Attend
stakeholder meetings and report on same.
- Address
company problems/issues with stakeholder.
KEY PERFORMANCE INDICATORS:
- 100%
correct declaration
- 100%
adherence to forwarding SOP
- Minimum
10 client visit per quarter and report on the same.
- Minimum
3 shipping line visits per quarter and report on the same
- Timely
renewal of customs license.
- Zero
penalties.
- Proper
management of shipping line account.
QUALIFICATIONS:
- Minimum
bachelor in transport and logistics.
- Diploma
in C&F & EACFFPC a must.
- Be
fully conversant with KRA, KPA, CFS, KEBS, KEPHIS and all other relevant
stakeholders’ systems, procedures and rules.
- Be
fully conversant with bonds management
- Minimum
5 years’ progressive experience in a busy C&F firm and management
role.
Accounts Officer at Express Shipping & Logistics (EA) Limited
Accounts Officer
We have an excellent and exciting opportunity for an
Accounts Officer. We seek to give the opportunity to a candidate who
ideally holds professional qualification and experience in accounts.
The position is based in Mombasa.
The overall responsibility for this role is to complete
payments and control expenses by receiving payments, plus processing, verifying
and reconciling invoices. The role oversees the day-to-day management of all
payment cycle activities in a timely and efficient manner.
DUTIES & RESPONSIBILITIES
- Payments
& Supplier Management:
- Timely
& accurate posting & payment of supplier invoices.
- Supplier
account allocations & reconciliations.
- General
ledger accounts reconciliation.
- Intercompany
balances reconciliations and confirmations.
- Maintain
proper up-to-date records and filing system.
- Invoicing
& Customer Management:
- Timely
and accurate invoices and receipts.
- Timely
dispatch of customer invoices and statements.
- Ensure
full recovery and monthly reconciliations of disbursements accounts.
- Customer
accounts allocation and reconciliations.
- Voyage
statements preparation and reconciliation.
- Intercompany
balances reconciliations and confirmations.
- General
ledger accounts reconciliation.
- Maintain
proper up-to-date records and filing system
- Statutory
Compliance:
- Timely
& accurate payment of monthly statutory obligations & other
deductions.
- Reconciliations
& reporting of any discrepancies.
- Treasury
& Cash Management:
- Cash
withdrawals & deposits.
- Proper
petty cash management.
- Bank
reconciliations.
- Company
Assets Management:
- Maintain
an accurate fixed asset register.
- Physical
assets verification.
- Sound
Financial Corporate Governance:
- Adherence
to professional conduct.
- Adhere
to set relevant policies.
- Any
other duty assigned by management.
KEY PERFORMANCE AREAS/INDICATORS:
- Timely
& accurate posting & payment of supplier invoices
- Supplier
account allocations & reconciliations.
- Zero
case of statutory non-compliance
- Timely
cash withdrawal and deposit
- Updated
asset register
- Co-operation
with finance team
- Co-operation
to external auditors
QUALIFICATIONS:
- Bachelor’s
degree in finance or accounting or its equivalent
- CPA
(K) or ACCA certification
- Minimum
of 3 years of experience.
- Proficient
in ERP (Sage)
COMPETENCIES AND SKILLS
- Strong
computer and databases
- Strong
communication skills.
- Aggressive
in meeting targets.
- Ability
to work with minimal supervision.
- Strong
interpersonal skills, honesty and transparency.
- Professionalism,
high level of maturity, good character with positive values.
Application procedure:
All interested candidates to fill in the online
application form for further considerations. Click here to view
the application form.
Deadline: 11th June 2025.