Senior Manager – Facilities Management at Kenya Airways
Purpose
The role holder will be responsible overall responsible for
leading and executing the Facilities Management strategy for the airline. The
successful candidate will lead a team responsible for Facility Operations,
maintenance and space planning and vendor management.
Responsibilities
- Strategic
Planning: Develop and implement comprehensive facilities
strategies aligned with organizational objectives, considering both
short-term needs and long-term sustainability goals.
- Team
Leadership: Lead, mentor, and inspire a team of facilities
professionals, including facility managers, maintenance staff, and
administrative personnel.
- Budget
Management: Develop and manage the facilities budget, ensuring
cost-effectiveness in areas such as maintenance, repairs, renovations, and
energy consumption.
- Vendor
Management: Collaborate with vendors, contractors, and service
providers oversee service delivery, and ensure high standards of
workmanship. Enforce Service Level Agreements and apply penalties where
performance doesn’t meet expectations.
- Compliance
and Safety: Ensure facilities comply with relevant regulations
and safety standards. Develop and implement safety protocols and emergency
response plans for the facilities and ensure all utility systems are
inspected and in accordance with regulations. Prepare and file reports
with government and regulatory authorities including environmental permits
- Space
Planning: Collaborate closely with various departments to plan
and optimize space, while considering current and future needs.
- Technology
Integration: Explore and implement innovative technologies to
enhance facility management processes, improve efficiency, and reduce
environmental impact.
- Sustainability: Implement
sustainable practices in facility management, such as energy-efficient
initiatives, waste reduction programs, and environmentally friendly
procurement practices.
Skills
- Must
possess solid understanding of technical aspects of plumbing, carpentry,
electrical systems etc.
- Must
be conversant with the provision of the new Occupational Health and Safety
Act.
Qualifications
- Master’s
degree in business administration.
- Bachelor’s
degree or equivalent in Civil Engineering, Construction or property
maintenance/property administration.
- Certification
in Project Management i.e. Prince 2/PMP.
- At
least 7 years’ experience in Facilities Management coupled with project
management, Budget management, repairs & Maintenance in a corporate.
- Must
have experience/knowledge in contract administration, environmental and
building regulatory laws as well as working knowledge of facilities
machines and equipment.
- Experience
in Real Estate management is an added advantage.
Data Engineer at Kenya Airways
Purpose
Reporting to the Manager – Data Engineering, the Data
Engineer is responsible for documenting data models, architecting distributed
systems, creating reliable data pipelines, combining data sources, architecting
data stores, and collaborating with the data science teams to build the right
solutions for them.
Responsibilities
- Assisting
in quality control of quantitative and qualitative research projects.
- Designing,
building and support data processing pipelines to transform data using
Cloud technologies e.g. AWS, Azure, GCP etc.
- Working
with business analysts to understand business requirements and use cases.
- Developing
and executing quality assurance and test scripts.
- Building
survey and voter file data pipelines.
- Designing,
building data assets in cloud solutions and/or oracle ODI.
- Designing
and developing tools for internal team use to simplify complex task flows.
- Designing
schemas, data models and data architecture for cloud environments.
- Implementing
data flow scripts using Unix and/or scripting.
- Creating
scripts and workflows to automate repeated data processing tasks.
- Working
with data team to identify opportunities for task automation and helpful
tools
Skills
- Ability
to work across regional teams with strong communication and collaboration
skills
- Tendency
to go above and beyond to make things work; manage own and others work to
meet the deadline and assist other team members in their deliverables
- Ability
to identify solutions and make the complex simple.
- Ability
to breakdown complex problems into simple solutions
Qualifications
- Bachelor’s
degree in computer science or related fields
- Minimum
three years’ experience in a data engineer role or similar.
- Experience
with data pipeline and workflow management tools: Airflow, etc.
- Some
experience and knowledge of coding language such as Python.
- Good
experience and knowledge of the SQL query language.
- Some
understanding of star schemas and data warehouse concepts.
- Some
knowledge of AWS/Azure tools and technologies Beneficial – ETL and ELT
experience – both batch and microservices-led.
TRAVEL ADVISOR -ZAMBIA at Kenya Airways
Purpose
Reporting to Country Manager, the ideal
candidate will be tasked with promoting and selling KQ products and value add
services (ancillary) at both B2C & B2B level, provide personalized travel
related services to internal and external customers and demonstrate ownership
and execution of Sales process.
Responsibilities
Ticketing
- Locate
available flights; Check on best connections if more than one flight is
involved, determine fare costs to maximize revenue while helping
passengers to save.
- Help
customers find the right itinerary that fit their needs; apply upgrades on
additional costs to generate more revenue.
- Provide
detailed and accurate fare quotes to all KQ clients to provide the best
applicable fare and generate revenue.
- Handling
unaccompanied minors, cancelling, or changing reservations when requested
by clients, reissue, revalidate tickets and collect applicable fees thus
generate income.
- Action
queues appropriately and inform passengers on flight changes,
confirmations, ticketing time limits, handle special requests like seats
preference, meals, baggage requirements waitlists and confirmations, to
ensure customers’ requests are met and reduce GDS costs.
- Highlight
to customers the legal requirements covering their journey such as
passports, visa, and health requirements, check in place, departure time
and baggage allowance to avoid inconveniencing the passengers and ensure
seamless service.
- Action
VMPDS, selling excess baggage, handling cool fliers (student fares) to
increase sales and passenger loyalty.
- Correct
CRS usage and queue management to reduce cost and increase revenue
generation.
Customer Service
- Actively
build relationships with clients by offering good customer service to
retain and recruit new customers.
- Support
travel agents by efficiently assisting them with their general enquiries
to improve relationship with the travel market and increase agent’s
loyalty.
- Providing
online assistance for reservation, check in, payment to maximize sales and
ensure customer satisfaction.
- Actively
involved in suggesting new ideas and providing recommendations on the
improvement of services provided, this increases revenue and ensures KQ
success as market leading airline.
- Handle
customers complaints (denied boarding, baggage etc to ensure customer
satisfaction and retention
- Facilitate
and coordinate tracing of lost, delayed, or misdirected baggage for
customers and ensure safe delivery of the said baggage to win passengers
confidence.
- Handling
GSA services –Ticket issue to increasing KQ network through joint
ventures.
- Handle
flight schedule disruptions to ensure passengers have a seamless service
throughout their journey and Carry out service recovery.
- Handle
general inquiries for both internal and external customers and develop and
maintain customer database to enhance customer loyalty and market
intelligence.
Documentation
- Reconciling
of sales returns to account for personal daily sales.
- Processing
refund and ensuring passengers are advised accordingly on the amount
refundable for reimbursement on unutilized tickets.
- Writing
of miscellaneous charge orders (MCO) and invoicing to ensure timely and
accurate payment of issued ticket to both direct and indirect corporate.
Sales
- Generate
auxiliary revenue through sale of Travel insurance, KQ holiday packages
and any other ancillary products that are available.
- Sell
KQ products through telephone, e-mails to maximize on sales and enhance
accessibility.
Skills
- Ticketing
& reservations Skills
- Communication
Skills
Qualifications
- Must
have Basic Airline fare and ticketing training.
- 1-2
years’ experience in a sales role will be an added advantage.
- Sound
knowledge of domestic & international travel
requirements/trend/availability.
- Exemplary
sales skill and customer-oriented approach.
- Good
knowledge of computer reservation systems (CRS).
- Ability
to interact, communicate & negotiate effectively.
- Fluency
in English/multi-lingual.
- Initiative
and pro activeness.
- Solution
oriented.
- Passion
about travel and tourism.
Assistant Accountant – Treasury at Kenya Airways
Purpose
- Processing
of customer refunds and staff claims, updating of vendor bank accounts,
raising receipts for customer payments and preparation of bank
reconciliations whilst ensuring adherence to agreed SLAs and internal
controls.
Responsibilities
- Processing
of customer refunds on a timely basis ensuring accuracy and observing the
control requirement.
- Processing
staff payments on a timely basis in compliance with agreed payments cycle
and ensuring validity of requests before processing.
- Prompt
resolution of queries from internal and external customers.
- Perform
payment runs in CitiDirect and other company banking platforms to ensure
timely vendor payments.
- Setting
up of Vendor bank account details in Oracle Financials in compliance with
the controls set and ensuring perfection of documentation prior to the set
up.
- Executing
the funding processes and cash management processes by sending out
letters/communication to banks on transfer of funds as and when required
with liaison with Outstation Accountants.
- Preparing
bank reconciliations and resolving reconciling items within set timelines.
- Generate
receipts for all collections to ensure completeness and accuracy of
financial records.
Skills
- Customer
insight
- Team
player
- Result
oriented
- Personal
Motivation
- Critical
thinking
Qualifications
- Degree
in Accounting or Finance or business Field.
- CPA
Section III or equivalent ACCA.
- At
least one year of practical experience in Finance in a busy Organization.
- Exposure
to use of accounting systems.
- Proficiency
in MS Excel/Spreadsheet.
Additional Information
- Timeliness
and accuracy
- Customer
complaints
- Age
of outstanding transactions in bank reconciliations
Data Scientist at Kenya Airways
Purpose
Reporting to the Senior Manager – Data Science & Analytics,
the Data Scientist is responsible for advising the business on the potential of
data, to provide new insights into the business’s mission, and by advanced
statistical analysis, data mining, and data visualization techniques, to create
solutions that enable enhanced business performance
Responsibilities
- Build
econometric and statistical models for various problems inclusive of
projections, classification, clustering, pattern analysis, sampling and
simulations.
- Build
the foundation of state-of-the-art scientific and technical capabilities
within the Data, Analytics & AI department to support several planned
and ongoing data projects.
- Provide
forward-thinking recommendations to the business by building in-depth
understanding of the problem domain and available business data assets,
especially those pertaining to strategic initiatives and value-based
programs
- Execute
ad-hoc data mining and exploration tasks on large datasets related to the
business ‘strategies.
- Generate
actionable insights applying advanced statistical techniques, for example,
predictive statistical models, segmentation analysis, customer profiling,
analysis, survey design, and data mining
- Collaborate
with senior data scientists to communicate obstacles and findings to
relevant stakeholders to improve decision making and drive business
performance.
- Be
an advocate for a continually improving way of working within the team to
drive efficient and impactful engagement and accurate delivery of service.
- 100%
adherence to policies, procedures and statutory guidelines.
- Participate
in project execution to ensure that projects scope is understood,
completed on time, to service delivery specifications.
- Audit
issues close within the quarter of identification, or within the agreed
time frames, whichever is shorter.
- Strong
relationships and communications with stakeholders to ensure customer
satisfaction and that concerns are addressed and expectations met.
- Own
up-to-date and actioned competency assessments and development plans.
Skills
- Ability
to think creatively, highly driven and self-motivated
- Strategic
perspective with an ability to analyze complex issues, develop appropriate
action plans and deliver results.
- Ability
to synthesize and analyze diverse data and information, develop and
recommend strategies.
Qualifications
- Bachelor’s
degree in Statistics, Mathematics, Computer Science, Machine Learning,
Economics, or any other related quantitative field. Working experience of
the equivalent is also acceptable for this position.
- At
least 2 years of working experience working with business
analysis/informatics and business outcomes research within a fast-paced
and complex business setting, preferably working as support data
scientist.
- Experience
working in probability and statistics, time-series analysis, or
econometrics as well as experience in the use of machine learning methods,
for example, linear regression, decision tress, and so forth.
- Experience
as well as in-depth knowledge of the Python programming language, Cloud
data science platform e.g. AWS sage maker and substantial knowledge of big
data platforms.
Business Performance Manager – Operations
Purpose
This role is responsible for End-to-End Finance Business
Partnering Support of the Operations Division business unit comprising of below
departments.
- Flight
Operations (Chief Pilot, Flight Operations Training, Inflight Services
& Catering, Operations Control Centre),
- Ground
Services (NBO Hub, Domestic & International Stations).
This includes Reporting (weekly / monthly), Forecasting
(weekly / monthly), Planning (Quarterly / Annual / Long-range Plan), Decision
Support and Performance Management.
The requirements for this role include but not limited to
strong business partnering skills, coupled with strategic business analysis and
sound business acumen.
Finance Analyst – Operations
Purpose
- The
role of a Finance Analyst – Operations is the creation and maintenance of
key financial and non-financial metric schedules, ensuring data integrity
and consistency, using financial reporting tools and systems used in KQ
for extraction of data.
- The
Finance Analyst supports the following sections within the Operations
department: Chief Pilot, Inflight, Flight Ops training, OCC, and Ground
services Hub, Domestic & International stations with a huge annual
budget of over USD 800 million.
Senior Engineer – Mechanical / Avionics Workshop
Purpose
- The
candidate will supervise multiple maintenance teams by planning,
coordinating and monitoring competent maintenance activities in order to
ensure quality, safe, cost effective, on-time completion of tasks and
minimize turnaround time in line with aviation safety standards.
Safety and Quality Officer
Purpose
The Safety and Quality Officer is responsible for ensuring
the highest standards of quality and safety across all aspects of Fahari
Aviation’s operations, including flight operations, training and
distributor/reseller activities. This role will drive a culture of continuous
improvement and risk mitigation, ensuring compliance with all relevant
regulatory requirements. The primary objective is to safeguard the
organization’s reputation, protect personnel, and maintain operational
excellence through effective quality and safety management practices.
Principal Planning Engineer
Purpose
- Responsible
for definition and implementation of aircraft maintenance requirements in
the assigned area, through optimization of processes, procedures and
resources in order to achieve the mission of the technical department,
“delivering a safe and well maintained fleet”.
Quality Assurance Engineer (QAE)
Purpose
- To
ensure regulatory requirements are upheld and that constant maintenance
standards and organization procedures are applied to KQ/Customer aircraft
to the end that an airworthy, reliable, quality product is provided and
that this is done in a cost-effective manner. Also responsible to maintain
an independent Quality System.
Cabin Mechanic – Heavy Maintenance
Purpose
- Carry
out all assigned cabin aesthetics maintenance inspection tasks
and repairs/ component replacements on all KQ fleet and third party
operators at optimized cost for the business whilst upholding
high standards to maintain schedule integrity.
Asante Rewards Loyalty Agent
Purpose
Reporting to Operations Manager CRM & Loyalty, you will
play a key role in enhancing the experience of our most valued customers. This
position is responsible for enhancing the Asante Rewards customer experience
through proactive engagement, efficient handling of enquiries, and support in
flight reservations, redemptions, and disruption management. If you enjoy going
above and beyond to create memorable customer interactions, we want to hear
from you!
Travel Advisor, Johannesburg
Purpose
Reporting to Lead Travel Advisor, the ideal
candidate will be tasked with promoting and selling KQ products and value add
services (ancillary) at bothB2C & B2B level, provide personalized travel
related services to internal and external customers and demonstrate ownership
and execution of Sales process
Lead Travel Advisor – Kisumu
Purpose
Reporting to Commercial Manager Retail &
Emerging Accounts, the ideal candidate will be tasked with promoting
and selling KQ products and value add services (ancillary) at both B2C &
B2B level, provide personalized travel related services to internal and
external customers and demonstrate ownership and execution of Sales process.