Senior Officer, Software Implementation at International Medical Corps
JOB SUMMARY
The Senior Software Implementation Officer leads the
end-to-end rollout of LMIS across program sites, working under the strategic
direction of the Implementation Lead. The role takes ownership of
implementation quality, readiness assurance, and the coordination of
cross-functional teams to ensure that system deployments are completed
accurately, on time, and to the standard required for sustained daily
operations.
In addition to executing implementation activities, the
Senior Officer provides guidance to junior staff, reviews the work of others,
and serves as a primary escalation point for technical and operational issues
in the field. The role requires the ability to navigate complex, multi-partner
environments and translate technical requirements into practical, ground-level
solutions.
The ideal candidate combines hands-on expertise in
managing projects or LMIS implementations with strong leadership
presence, structured problem-solving skills, and a deep commitment to
quality.
To perform this job successfully, an individual must be able
to perform each essential function with or without reasonable
accommodation.
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MAIN TASKS AND RESPONSIBILITIES
Strategic Planning,
Readiness and Coordination
- Lead
the planning and coordination of software rollout activities across
facilities, warehouses, and partner sites.
- Develop
and maintain implementation workplans, ensuring timelines
are realistic, risks are identified early, and all parties are
aligned.
- Conduct
and oversee readiness assessments (staff capacity, infrastructure, master
data, and system prerequisites) before each implementation phase.
- Ensure
all pre-implementation requirements are fully met before authorizing
progression to the next stage.
- Coordinate
cross-functional teams (technical, medical, supply chain, M/E) and
external partners throughout the implementation lifecycle.
- Track
progress against milestones, proactively manage risks and delays, and
escalate issues with recommended solutions.
System Setup, Quality
Assurance and Go-Live
- Own
the end-to-end verification of system configurations against agreed
technical specifications and operational requirements.
- Review
and approve facility setups, user access controls, permission structures,
item master lists, and location hierarchies.
- Ensure
the completeness and accuracy of initial data loads before
go-live.
- Lead
go-live execution, verifying that core daily workflows — including
receiving, dispensing, requisitions, transfers, and reporting — are
functioning correctly.
- Identify,
document, and drive resolution of issues in coordination with technical,
partner, and support teams.
- Provide
final go-live sign-off based on established readiness criteria.
- Review
and validate the implementation work of junior officers and
field staff before sign-off.
Quality Checks, Issue Management and Continuous
Improvement
- Ensure
all implementation activities comply with approved standard
operating procedures and quality standards.
- Validate
that configured workflows support real-world operational and reporting
needs at each site.
- Maintain accurate issue
logs, monitor resolution progress, and escalate unresolved
issues appropriately.
- Provide
structured troubleshooting support during rollout and system stabilization
phases.
- Capture
lessons learned and contribute actionable recommendations to
improve implementation standards and tools.
Capacity Building,
Documentation and Post-Go-Live Support
- Co-facilitate
user training sessions, ensuring training content is practical,
contextually relevant, and understood by end users.
- Develop
and review implementation reports, site sign-off documents, and handover
notes to a high standard.
- Mentor
and support junior implementation staff through structured coaching and
on-the-job guidance.
- Monitor
early system usage patterns post-go-live to detect adoption risks and
proactively address them.
- Lead
or support follow-up visits and remote check-ins to ensure the system is
functioning as intended after handover.
- Perform
other duties as assigned. The duties and responsibilities listed in this
document are representative of the nature and level of work assigned and
not necessarily all inclusive.
Job Requirements
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MINIMUM QUALIFICATIONS
- Bachelor’s
degree in health informatics, information systems, computer science,
public health, business administration, economics or a closely
related field.
- Minimum
of 5 years of experience with digital health systems,
information systems, or supply chain management software, preferably in
healthcare or NGO settings.
- Experience
leading or supporting full-cycle system implementations, including go-live
activities, is preferable.
- Experience
conducting readiness assessments, identifying implementation
risks, and supporting issue resolution in multi-stakeholder settings is
preferable.
- Experience
supervising, mentoring, or reviewing the work of junior staff or field
teams is preferable.
- Ability
to interpret and apply technical specifications, implementation
procedures, and quality standards.