Senior Officer Credit Risk at Family Bank Ltd
Job Purpose
The Senior Officer, under guidance of the Head Financial
Risk, is responsible for monitoring and assessing management of credit risk
across the Bank’s portfolio to ensure sustainable growth, regulatory
compliance, and alignment with the Bank’s transformation agenda. The role
involves strengthening credit risk management frameworks, providing independent
oversight on lending decisions, and ensuring that new digital products, fintech
partnerships, and innovative lending models are effectively risk-assessed.
Key Responsibilities
1. Credit Risk Governance & Framework
- To
work with risk and credit departments in developing, updating and
implementation of robust credit risk policies, procedures, and frameworks
in line with regulatory requirements and best practices.
- In
conjunction with risk and credit departments, develop and update the
Bank’s risk appetite framework, with a focus on credit exposures across
all segments (Retail, MSME, Corporate, Digital/Fintech).
- Support
automation and digital transformation of credit processes, including
scoring models.
2. Oversight on the Credit Appraisal & Approval
Processes
- Independently
review and challenge credit proposals, ensuring compliance with policy,
regulatory guidelines, and risk appetite.
- Provide
expert opinion on complex credit applications and large exposures before
escalation to senior committees.
- Support
the credit approval process for innovative products such as digital
lending, buy-now-pay-later, and unsecured SME products.
3. Portfolio Monitoring and Risk Analytics
- Monitor
credit portfolio performance, concentration, and trends across business
lines and branches.
- Prepare
regular portfolio risk dashboards, reports, and insights for Senior
Management and the Board.
4. Development & Maintenance of Risk Registers
and Credit Risk Limits
- Work
with credit department to proactively set and review credit risk limits.
- Continuous
update of the Risk Register on Credit Risk.
- Assist
Management in defining and proposing revisions of risk appetites for
Credit Risk.
- Ensure
monthly collation of data on the KRIs for Credit Risk.
- Recommend
improvement in credit appetite, process, procedures, and policy as a
result of risks identified from the monthly monitoring of KRIs.
5. Impairment, Provisioning & Capital Management
- Oversee
IFRS 9 credit impairment models, provisioning adequacy, and risk-adjusted
capital allocation.
- Collaborate
with Finance and Credit departments to ensure accuracy and timeliness of
reporting on provisions as per IFRS 9 and CBK Prudential Guidelines.
- Provide
inputs into Internal Capital Adequacy Assessment Process (ICAAP) on credit
risk related aspects.
6. Credit Risk Assessments and Quality Assurance
- Work
with product, digital, and business transformation teams to assess credit
risk implications of new products, channels, and partnerships.
- Evaluate
fintech and alternative lending models, ensuring sound risk controls and
credit underwriting standards.
- Strengthen
use of data analytics, credit scoring, and alternative credit risk
assessment models.
- Snap
checks at head office and branches to assess risks within credit
processes.
7. Regulatory & Internal Compliance
- Ensure
full adherence to regulatory requirements, Central Bank guidelines, and
internal policies.
- Support
regulatory inspections and provide timely, accurate reporting on credit
risk.
- Implement
corrective actions from audits, regulatory feedback, and internal reviews.
- Prepare
comprehensive stress tests for management and regulatory reporting.
8. Stress Testing & Scenario Analysis
- Establish
and continuously enhance credit risk measurement systems including loss
valuation models, sensitivity analysis, and scenario analysis.
- Conduct
stress tests for Credit Risk in line with CBK regulations.
- Provide
actionable recommendations from stress tests conducted to aid management
decision-making.
- Perform
regular stress testing, scenario analysis, and early warning assessments
to detect vulnerabilities and assist Management in credit risk decisions.
9. Reporting
- Weekly
reports to Management through the Head of Financial Risk on any
significant existing and emerging credit risk exposures facing the Bank.
- Under
guidance from the Head of Financial Risk, prepare Monthly reports for the
Management Credit Committee and Quarterly Board reports on Credit Risks.
10. Management of Risk Event Reporting and Emerging Risk
Exposures
- Ensure
preparation of implementation plans on issues raised from risk event
reports and risk assessments.
- Follow
up on closure of issues raised and prevent repeat incidences.
11. Capacity Building & Collaboration
- Work
with the Head of Financial Risk to provide guidance, mentorship, and
training to credit risk analysts and officers where necessary.
- Foster
collaboration with Business, Compliance, Legal, and Operations to balance
risk and growth.
- Promote
a culture of disciplined credit risk management across the Bank.
Qualifications & Experience
- Bachelor’s
degree in Finance, Accounting, Economics, Banking, Statistics, Credit Risk
Management, or related field.
- Professional
qualifications such as CFA, FRM, CPA, ACCA, or any other relevant
qualification in credit risk management.
- At
least 6–8 years’ experience in credit risk management,
underwriting, or related functions in banking/financial services.
- Comprehensive
knowledge of credit risk frameworks, Basel II/III, IFRS 9, and regulatory
guidelines.
- Experience
with digital lending, credit analytics, and transformation initiatives is
a strong advantage.
- Proficiency
in risk modeling, data analysis, and risk reporting tools (Excel, SAS,
Python, or similar).
Key Competencies
Technical Competencies
- In-depth
understanding of credit risk assessment, modeling, and monitoring.
- Strong
quantitative and analytical skills.
- Knowledge
of digital lending models, scoring systems, and risk automation tools.
- Familiarity
with regulatory frameworks and credit risk capital requirements.
Behavioral Competencies
- High
integrity, independence, and professional judgment.
- Strong
communication and influencing skills, especially with senior stakeholders.
- Strong
problem-solving and decision-making abilities.
- Adaptability
and resilience in a fast-changing transformation environment.
Performance Measures
- Effectiveness
of credit risk framework implementation.
- Timeliness
and quality of credit risk reporting.
- Regulatory
compliance and inspection outcomes.
- Success
in embedding credit risk considerations in transformation projects.
- Capacity
development and engagement within the credit risk team.
How to Apply
ALL applicants MUST apply online to the email; recruitment@familybank.co.ke closing
date is 7th February 2026. Canvassing will automatically disqualify the
candidate. Only shortlisted candidates will be contacted. We are an equal
opportunity employer
Structured Trade Finance Manager – Middle Office at Family Bank Ltd
Job Purpose:
The Structured Trade Finance Manager-Middle office will
provide strategic management of the bank’s structured trade finance portfolio
and products, focusing on middle office functions to ensure efficient,
compliant, and risk-controlled processing of structured trade finance
transactions. The role will act as a bridge between front office relationship
management and back-office operations, ensuring that all trade finance deals
are accurately documented, executed, and monitored throughout their lifecycle.
This position will also drive process improvements, implement controls to
mitigate operational and credit risks, and ensure adherence to regulatory,
compliance, and internal policy requirements, while supporting business growth
and customer satisfaction.
Key Responsibilities:
- Monitor
the movement of stock under Collateral Management Financing Arrangements
to ensure full control and compliance.
- Act as
the primary liaison between the Bank and the Collateral Manager.
- Maintain
and reconcile stock cards on daily basis against Collateral Manager
warehouse receipts.
- Facilitate
and manage release orders in coordination with the Collateral Manager.
- Ensure
timely receipt of export documentation in line with the approved
Collateral Management Financing structure.
- Track
shipping documents and maintain continuous follow-up with the Trade
Finance Back Office to ensure prompt receipt of payments.
- Monitor
and support other structured trade finance products, including dealership
transactions.
- Manage
structured trade finance loans, including reconciliation and ongoing
monitoring.
- Oversee
relationship management across the import and export ecosystem, including
logistics firms, warehouses, collateral managers, export agencies, and
other partners.
- Ensure
implementation and adherence to all Compliance, Anti-Money Laundering
(AML), and
- Sanctions
requirements as defined in policies, procedures, and processes, including
trade finance product audits.
- Build
and maintain strong working relationships with internal stakeholders such
as Business Units,
- Branches,
Trade Finance Front and Back Office, Compliance, Audit, Credit, Product,
and Legal teams to ensure alignment and effective execution.
- Ensure
all trade finance products comply with applicable regulatory requirements.
- Align
product execution with approved processes and procedures to deliver
high-quality and efficient service standards.
- Support
training and capacity-building initiatives on trade finance solutions
across the bank network in collaboration with the Trade Finance Front
Office.
- Align
structured trade finance activities with the overall Trade Finance and
Bank strategy.
- Support
and drive trade finance digitalization initiatives.
- Collaborate
with Marketing, Trade Finance Front Office, and Customer Service teams to
develop go-to-market strategies and support campaigns aimed at increasing
product adoption.
- Continuously
identify gaps in the trade finance product value proposition and
contribute to product enhancement and revamp initiatives.
- Conduct
market research to identify customer needs, industry trends, and
competitive insights
- Any
other official duty that may be allocated from time to time.
Qualifications/Experience:
- Bachelor’s
degree in commerce or business-related field
- Minimum
Banking experience of at least five (5) years
- Experience
in Trade Finance back office or middle office role for a minimum of 3
years
- Certified
Trade finance specialist an added advantage
- A
customer-focused professional with strong analytical capabilities
- Proven
ability to build and manage high-value corporate relationships.
Competencies/Attributes:
- Strong
business acumen with a deep understanding of trade finance solutions.
- Strategic
leadership skills
- Ability
to work in a fast-paced environment and deliver results under pressure.
- Excellent
communication and interpersonal skills to engage with corporate and trade
finance clients.
- Proficiency
in computer use including MS Office tools and banking systems
How to Apply
How to Apply
ALL applicants MUST apply online to the email; recruitment@familybank.co.ke closing
date is 7th February 2026. Canvassing will automatically disqualify the
candidate. Only shortlisted candidates will be contacted. We are an equal
opportunity employer
SME Credit Analyst at Family Bank Ltd
Job Purpose:
Handling SME credit applications by conducting thorough
appraisal while mitigating credit risk and ensuring compliance with the laid
down bank lending policies and procedures
Key Responsibilities:
- Responsible
for credit underwriting, proper loan structuring, applicant interviewing,
and perceptive character judgment.
- Conduct
thorough analysis of financial statements and assessment of corporates
credit applications, including new clients & existing clients.
- Present
analysis, findings, and recommendations to Credit Department, especially
findings that involve a borrower’s ability to repay
- Develop
and prepare spreadsheets and models to support analysis of new and
existing corporate credit applications.
- Coordinate
with Credit Department to ensure applications are processed within agreed
TAT and escalate violations to the Head – MSME.
- Monitor
portfolio performance, ensuring delinquencies and non-performing loans
(NPLs) remain within acceptable thresholds.
- Ensuring
Credit Policies, Product Profiles and set timelines are adhered to in
appraising corporate credit facilities.
- Maintain
high professional standards and strive to provide quality services and
competitive pricing to clients.
- Ensure
full compliance with KYC, AML, and regulatory requirements, maintaining
up-to-date client records.
- Adhere
to the bank’s policies, standard operating procedures, and central bank
regulations
- Ensure
high audit rating is attained.
- Work
in close co-operation with the Credit teams to ensure all necessary
documentation is completed and all the procedures have been adhered to
prior to drawn down.
- Ensure
high audit rating is attained.
- Any
other official duty that may be allocated from time to time.
Qualifications & Experience
- Hold a
bachelor’s degree in business, Accounts, Finance or related field.
- Professional
Credit or Accounting qualifications a plus.
- Have a
minimum Banking experience of at least five (5) years
- Strong
Knowledge in Credit and Risk Analysis, risk assessment and structured
financing.
- Proven
ability to build and manage high-value corporate customers
How to Apply
ALL applicants MUST apply online to the email; recruitment@familybank.co.ke closing
date is 7th February 2026. Canvassing will automatically disqualify the
candidate. Only shortlisted candidates will be contacted. We are an equal
opportunity employer
Relationship Manager – Msme Banking at Family Bank Ltd
Job Purpose:
The Relationship Manager will be responsible for developing
and managing a portfolio of MSME clients, identifying business opportunities,
and ensuring seamless delivery of banking solutions. The role demands a strong
focus on business development, portfolio growth, risk management, and
cross-selling to maximize MSME revenue.
Key Responsibilities:
- Maintain
a high level of client satisfaction in generating, managing and servicing
a portfolio of MSME clients while ensuring the bank becomes the choice for
their Investment and Banking.
- Identify
and pursue new business opportunities to expand the MSME portfolio.
- Drive
sales of MSME Banking products, including lending, deposits, and
investment solutions.
- Develop
and maintain a pipeline of potential clients and actively convert leads
into business.
- Responsible
for sales, self-management, credit analysis, proper loan structuring,
applicant interviewing, and perceptive character judgment.
- Maintain
high professional standards and strive to provide quality services and
competitive pricing to clients.
- Leverage
existing client relationships to cross-sell the bank’s full range of
financial products.
- Ensure
exceptional client service by addressing client needs and providing
tailored financial solutions.
- Performing
to plans as agreed, to drive profitability and increase market share.
- Monitor
MSME portfolio performance, ensuring delinquencies and non-performing
loans (NPLs) remain within acceptable thresholds.
- Work
in close co-operation with Business Intelligence, Credit and Risk teams to
ensure that impairments and losses are kept at a minimum
- Ensure
recoveries for own portfolio are done daily and maintain the NPL to below
set targets.
- Ensure
full compliance with KYC, AML, and regulatory requirements, maintaining
up-to-date client records.
- Adhere
to the bank’s policies, standard operating procedures, and central bank
regulations.
- Managing
your own portfolio and ensuring that risk profiles (book mix) are managed
by sales of the correct products within approved risk management criteria.
- Coordinate
with Credit Department to ensure applications are processed within agreed
TAT and escalate violations to the Head – MSME.
- Work
in close co-operation with the Credit teams to ensure all necessary
documentation is completed and all the procedures have been adhered to
prior to drawn down.
- Any
other official duty that may be allocated from time to time.
The Person:
The ideal candidate must possess the following:
Qualifications/Experience:
- Bachelor’s
degree in finance, business Administration, organizational development, or
related field.
- Minimum
7 years of experience in MSME banking, with at least 5 years in a business
development role.
- Strong
knowledge of credit analysis, risk assessment, and structured financing.
- A
master’s degree qualifications and experience are an added advantage.
- Proven
ability to build and manage high-value MSME relationships.
How to Apply
ALL applicants MUST apply online to the email; recruitment@familybank.co.ke;
closing date is 7th February 2026. Canvassing will automatically disqualify the
candidate. Only shortlisted candidates will be contacted. We are an equal
opportunity employer
Relationship Manager – Chinese Banking at Family Bank Ltd
Job Purpose:
The incumbent will be responsible for the overall management
and development of the Chinese business in the bank.
Key Responsibilities:
- Drive
profitable revenue and volume growth with a focus on new acquisitions,
deepening existing customer relationships and cross-selling.
- Achieve
agreed sales targets for new accounts, assets and liabilities by
establishing/recruiting new banking relationships, managing and growing
existing banking relationships with our Chinese customers and Business
Club members.
- Train
staff on Chinese banking services to create customer product awareness.
- Keep
current on business trends and competitor offerings by gathering market
intelligence to maintain a competitive edge.
- Responsible
for identifying and reporting potential and actual Money Laundering Risk,
including suspicious transactions in accordance with the laid down AML
policies procedures.
- Manage
Chinese customer requests and transactions in compliance to FBL
operational guidelines and procedures with zero tolerance to operational
risk and frauds.
- Develops,
coach, motivates and manages the performance of individuals and teams
within Chinese,
- Diaspora
& Business Club segment to achieve success in career and business
goals.
- Actively
provide leadership by contributing to the collective Leadership Agenda and
sharing business insights/ feedback with the Head of Retail Banking to
maximize the overall performance and wellbeing of the department.
- Role
Model the Brand and Corporate Values of the Bank in the internal and
external market environment
- Marketing
of Diaspora and Business Club services to our customers.
- Planning
the Calendar of events for the Chinese and Business Club banking members.
- Planning
and management of the international Business exposure trips for the
Business Club members per year.
- Developing
an annual learning program for the Chinese and Business Club members
making sure we adhere to offering one seminar every quarter for the
members.
- Ensure
Chinese Credit file documentation standards are adhered to.
- Monitor
the approval, disbursal and updating process, periodic credit reviews, and
deductions or repayments by diaspora customers.
- Reviewing
daily loan disbursement with reference to current policies, procedures and
the booking of correct product code under Chinese and Business club
- Ensuring
quality service delivery for customers to achieve agreed service levels in
coordination with the
- Branches
Management and Chinese as well as Diaspora Banking Unit.
- Ensuring
that all new business is in line with KYC and CTF laws and regulations and
customer information is regularly updated
- Any
other official duty that may be allocated by management from time to time
Qualifications:
- Holds
a Bachelor’s Degree in Business, Accounts, Finance or related field.
- Proficiency
in Chinese language- Oral and Written.
- Have a
minimum of two (2) years practical experience with proven result-oriented
track record in Chinese business.
- Experience
in banking background is a plus.
- Honest
and with high integrity.
How to Apply
ALL applicants MUST apply online to the email; recruitment@familybank.co.ke;
closing date is 7th February 2026. Canvassing will automatically disqualify the
candidate. Only shortlisted candidates will be contacted. We are an equal
opportunity employer
Relationship Manager- Corporate Banking at Family Bank Ltd
Job Purpose:
- The
Relationship Manager will be responsible for developing and managing a
portfolio for corporate clients, identifying business opportunities, and
ensuring seamless delivery of banking solutions. The role demands a strong
focus on business development, portfolio growth, risk management, and
cross-selling to maximize revenue.
Key Responsibilities:
- Maintain
a high level of client satisfaction in generating, managing and servicing
a portfolio of corporate clients while ensuring the bank becomes the
choice for their Investment and Banking.
- Identify
and pursue new business opportunities to expand the corporate portfolio.
- Drive
sales of Corporate Banking products, including lending, deposits, and
investment solutions.
- Develop
and maintain a pipeline of potential clients and actively convert leads
into business.
- Responsible
for sales, self-management, credit analysis, proper loan structuring,
applicant interviewing, and perceptive character judgment.
- Maintain
high professional standards and strive to provide quality services and
competitive pricing to clients.
- Leverage
existing client relationships to cross-sell the bank’s full range of
financial products.
- Ensure
exceptional client service by addressing client needs and providing
tailored financial solutions.
- Performing
to plans as agreed, to drive profitability and increase market share.
- Monitor
portfolio performance, ensuring delinquencies and non-performing loans
(NPLs) remain within acceptable thresholds.
- Work
in close co-operation with Business Intelligence, Credit and Risk teams to
ensure that impairments and losses are kept at a minimum
- Ensure
recoveries for own portfolio are done daily and maintain the NPL to below
set targets.
- Ensure
full compliance with KYC, AML, and regulatory requirements, maintaining
up-to-date client records.
- Adhere
to the bank’s policies, standard operating procedures, and central bank
regulations.
- Managing
your own portfolio and ensuring that risk profiles (book mix) are managed
by sales of the correct products within approved risk management criteria.
- Coordinate
with Credit Department to ensure applications are processed within agreed
TAT and escalate violations to the Head – Corporate and Trade Finance.
- Work
in close co-operation with the Credit teams to ensure all necessary
documentation is completed and all the procedures have been adhered to
prior to drawn down.
- Any
other official duty that may be allocated from time to time
The Person:
- The
ideal candidate must possess the following:
Qualifications/Experience:
- Bachelor’s
degree in commerce or business-related field
- Minimum
Banking experience of at least five (5) years
- Experience
in business development for a minimum of 3 years
- Strong
Knowledge in Credit and Risk Analysis, risk assessment and structured
financing.
- Marketing
Qualifications and experience are an added advantage.
- Proven
ability to build and manage high-value corporate relationships.
How to Apply
ALL applicants MUST apply online to the email; recruitment@familybank.co.ke;
closing date is 7th February 2026. Canvassing will automatically disqualify the
candidate. Only shortlisted candidates will be contacted. We are an equal
opportunity employer
Manager Credit Risk at Family Bank Ltd
Job Purpose:
The Manager – Credit Risk is responsible for monitoring,
assessing, and managing credit risk across the Bank’s portfolios to ensure
sustainable growth, regulatory compliance, and alignment with the Bank’s
transformation agenda. The role involves strengthening credit risk management
frameworks, providing independent oversight on lending decisions, and ensuring
that new digital products, fintech partnerships, and innovative lending models
are effectively risk-assessed.
Key Responsibilities:
Credit Risk Governance & Framework
- Work
with credit department to ensure development and implementation of robust
credit risk policies, procedures, and frameworks in line with regulatory
requirements and best practices.
- Contribute
to the development of the Bank’s risk appetite framework, with a focus on
credit exposures across all segments (Retail, MSME, Corporate,
Digital/Fintech) in conjunction with credit department.
- Support
automation and digital transformation of credit processes, including
scoring models.
Oversight on the Credit Appraisal & Approval processes
- Independently
review and challenge credit proposals, ensuring compliance with policy,
regulatory guidelines, and risk appetite.
- Provide
expert opinion on complex credit applications and large exposures before
escalation to senior committees.
- Support
the credit approval process for innovative products such as digital
lending, buy-now-paylater, and unsecured SME products.
Portfolio Monitoring and Risk Analytics
- Monitor
credit portfolio performance, concentration, and trends across business
lines and branches.
- Prepare
regular portfolio risk dashboards, reports, and insights for Senior
Management and the Board.
Development & Maintenance of Risk Registers and credit
risk limits
- Work
with credit department to proactively set and review Credit risk limits
- Continuous
update of the Risk register on Credit Risk
- Assist
Management in defining and proposing revisions of risk appetites for
Credit Risk
- Ensure
monthly collation of data on the KRIs for credit Risk.
- Recommend
improvement in credit appetite, process, procedures and policy as a result
of risks identified from the monthly monitoring of KRIs
Impairment, Provisioning & Capital Management
- Oversee
IFRS 9 credit impairment models, provisioning adequacy, and risk-adjusted
capital allocation.
- Collaborate
with Finance and Credit departments to ensure accuracy and timeliness of
reporting on provisions as per IFRS 9 and CBK Prudential Guidelines
- Provide
inputs into Internal Capital Adequacy Assessment Process (ICAAP) on credit
risk related aspects
Credit Risk Assessments and Quality Assurance
- Work
with product, digital, and business transformation teams to assess credit
risk implications of new products, channels, and partnerships.
- Evaluate
fintech and alternative lending models, ensuring sound risk controls and
credit underwriting standards.
- Strengthen
use of data analytics, credit scoring, and alternative credit risk
assessment models.
- Snap
check on head office and branches to assess risks within credit processes.
Regulatory & Internal Compliance
- Ensure
full adherence to regulatory requirements, central bank guidelines, and
internal policies.
- Support
regulatory inspections and provide timely, accurate reporting on credit
risk.
- Implement
corrective actions from audits, regulatory feedback, and internal reviews.
- Prepare
comprehensive stress tests for management and regulatory reporting.
Stress Testing & Scenario Analysis
- Establish
and continuously enhance credit risk measurement systems including loss
valuation models, sensitivity analysis and scenario analysis.
- Conduct
stress tests for Credit risks in line with CBK regulations.
- Provide
actionable recommendations from the stress tests conducted to aid
management in decision making.
- Perform
regular stress testing, scenario analysis, and early warning assessments
to detect vulnerabilities to assist Management in decisions relating to
credit risk.
Reporting
- Weekly
reports to Management on any significant existing and emerging credit risk
exposures facing the bank.
- Prepare
Monthly reports to Management Credit Committee and Quarterly Board reports
on Credit Risks
Management of Risk Event Reporting and Emerging Risk
Exposures
- Ensure
preparation of implementation plans on issues raised from risk event
reports and risk assessments.
- Follow
up for closure of issues raised and aversion of repeat incidences.
Capacity Building & Collaboration
- Provide
guidance, mentorship, and training to credit risk analysts and officers
where necessary
- Foster
collaboration with Business, Compliance, Legal, and Operations to balance
risk and growth.
- Promote
a culture of disciplined credit risk management across the Bank.
Qualifications & Experience
- Bachelor’s
degree in finance, Accounting, Economics, Banking, Statistics, or related
field.
- Master’s
degree or professional qualification (e.g., CFA, FRM, CPA, ACCA)
preferred.
- At
least 8–10 years of experience in credit risk management, underwriting, or
related functions in banking/financial services.
- Strong
knowledge of credit risk frameworks, Basel II/III, IFRS 9, and regulatory
guidelines.
- Experience
with digital lending, credit analytics, and transformation initiatives is
a strong advantage.
- Proficiency
in risk modeling, data analysis, and risk reporting tools (Excel, SAS,
Python, or similar)
Key Competencies
Technical Competencies
- In-depth
understanding of credit risk assessment, modeling, and monitoring.
- Strong
quantitative and analytical skills.
- Knowledge
of digital lending models, scoring systems, and risk automation tools.
- Familiarity
with regulatory frameworks and credit risk capital requirements.
- Behavioral
Competencies
- High
integrity, independence, and professional judgment.
- Strong
communication and influencing skills, especially with senior stakeholders.
- Problem-solving
and decision-making abilities.
- Adaptability
and resilience in a fast-changing transformation environment.
- Leadership
and team development skills.
- Performance
Measures
- Effectiveness
of credit risk framework implementation.
- Portfolio
quality indicators (NPL ratios, impairment coverage, concentration risk).
- Timeliness
and quality of credit risk reporting.
- Regulatory
compliance and inspection outcomes.
- Success
in embedding credit risk considerations in transformation projects.
- Staff
capacity development and engagement within the credit risk team.
How to Apply
ALL applicants MUST apply online to the email; recruitment@familybank.co.ke;
closing date is 7th February 2026. Canvassing will automatically
disqualify the candidate. Only shortlisted candidates will be contacted.
“We are an equal opportunity employer”
Manager IT Risk at Family Bank Ltd
Job Purpose:
The Manager ICT risk is responsible for establishing,
implementing, and maintaining the Bank’s ICT Risk Management Framework in
compliance with the Central Bank of Kenya (CBK) Guidelines and global standards
which include ISO 27001, NIST CSF, COBIT, Basel Accords and other best
practices.
This role provides oversight of ICT risk, cybersecurity,
vendor/third-party risk, and operational resilience. It ensures effective risk
governance, regulatory compliance, and supports the Bank’s digital
transformation agenda while safeguarding customer data, systems, and
reputation.
The Manager ICT risk closely with ICT, Cybersecurity,
Operations, Internal Audit, ExCo, and the Board Risk Committee to ensure
technology risk exposures are identified, mitigated, monitored, and reported
effectively
Key Responsibilities:
ICT Risk Framework & Governance
- Develop,
implement, and maintain the ICT Risk Management Framework aligned to
CBK/PG/08,
- Prudential
Guidelines, and ISO/NIST/COBIT standards.
- Review
ICT policies, procedures, and controls across the Bank.
- Define
and monitor ICT risk appetite, Key Risk Indicators (KRIs), and emerging
risks, reporting to
- ExCo
and the Board Risk Committee.
- Prepare
and present ICT risk dashboards, incident reports, and governance updates
to ICT
- Steering
Committee, Service Council, Risk Champions, and Board Risk Commitee.
- Drive
ICT risk awareness and training to embed a risk-aware culture across the
Bank.
- Align
the IT Risk Framework with the Banks overall strategy.
ICT Risk Identification, Assessment & Mitigation
- Ensure
ICT risk assessments are conducted, Risk Control Self-Assessments (RCSAs),
and control testing for systems, infrastructure, and digital platforms.
- Ensure
identification of risks across core banking, mobile/internet banking,
agency, card systems, fintech integrations, and cloud solutions.
- Ensure
update the ICT risk register, dashboards, and heat maps.
- Work
with ICT Security to review cyber threats, vulnerabilities, and incident
responses.
- Track
closure of ICT risk issues, regulatory findings, and internal/external
audit recommendations.
- Provide
assurance on IT resource adequacy, capacity, and allocation, ensuring
resourcing decisions do not expose the Bank to operational or compliance
risks
Technology Projects & Change Risk Advisory
- Provide
ICT risk advisory for new products, core banking upgrades, and new systems
implementation.
- Support
the Change Advisory Board (CAB) by reviewing risks in major system
changes.
Cybersecurity & ICT Oversight
- Oversee
penetration test and vulnerability assessment results, ensuring timely
remediation.
- Monitor
privileged access controls and cyber incident logs for risk exposures.
- Ensure
compliance with PCI DSS, ISO 27001, and CBK directives.
- Safeguard
confidentiality, integrity, and availability of data in compliance with
the Data Protection Act 2019.
Business Continuity & Resilience (BCP & BIA)
- Lead
Business Impact Analysis (BIA) to identify critical ICT systems,
processes, and dependencies.
- Drive
regular Business Continuity (BCP) and Disaster Recovery (DR) testing,
scenario simulations, and ensure results are documented, tracked, and
reported to CBK, ExCo, and the Board Risk Committee.
- Monitor
resilience gaps and ensure corrective actions are closed.
Vendor & Third-Party Risk Management
- Conduct
risk assessments for outsourced ICT services, fintech partners, and
third-party service providers.
- Ensure
vendor contracts and SLAs include regulatory, ICT security, and resilience
obligations.
- Monitor
vendor performance and escalate significant risks to management.
Fraud Risk & Revenue Assurance Oversight
- Review
fraud-related ICT incidents, ensuring root cause analysis and closure of
control gaps.
- Evaluate
revenue assurance risks such as failed billing, duplicate reversals, or
leakage, and recommend remediation.
- Report
fraud/revenue assurance risk trends to CRO to facilitate reporting to
Executive Commitee and Board Risk Committee.
Monitoring, Reporting & Regulatory Liaison
- Conduct
compliance reviews against CBK Prudential Guidelines, Risk Management
Guidelines, and other ICT-related regulations.
- Provide
ICT risk regulatory reporting to CBK, including posture, incidents, and
BCP/DR test outcomes.
- Prepare
ICT risk dashboards, KRI reports, and heat maps for senior management,
Executive Commitee and Board governance committees.
- Liaise
with Internal/External Audit and CBK inspectors on ICT risk matters,
ensuring timely closure of findings.
- Continuously
scan the external environment to for emerging risks and new regulations
impacting ICT Risk Framework.
Leadership & Capacity Building
- Supervise
and mentor ICT Risk staff to deliver departmental objectives.
- Build
capacity across the Bank in ICT risk management, fraud risk awareness, and
resilience practices.
- Recommend
tools, systems, and automation to enhance ICT risk monitoring and
reporting.
- Support
the CRO in managing broader IT, operational and reputational risks as
required.
Qualifications & Experience
- Bachelor’s
degree in information technology, Computer Science, Cybersecurity, or Risk
Management.
- Master’s
degree preferred.
- Professional
certifications: Either CRISC, CISSP, CISM, CISA, CISSP, IRMCert, ISO 27001
Lead
- Implementer/Auditor,
PCI DSS lead implementor/Auditor, ITIL, PrinceII/PMP,
- 6–8
years’ ICT risk, audit, or security experience in banking/financial
services.
- Strong
knowledge of CBK Prudential Guidelines, CBK/PG/08 ICT Risk Guidelines,
Data Protection Act 2019, Basel II/III, PCI DSS.
- Experience
with ICT project risk advisory, BCP/DR testing, vendor risk management,
and
- fraud/revenue
assurance oversight
How to Apply
ALL applicants MUST apply online to the email; recruitment@familybank.co.ke;
closing date is 7th February 2026. Canvassing will automatically
disqualify the candidate. Only shortlisted candidates will be contacted.
“We are an equal opportunity employer”
Senior Manager – Sustainability at Family Bank Ltd
Job Purpose:
The Senior Manager – ESG is responsible for designing,
implementing, and managing the Bank’s ESG strategy, policies, and reporting
framework. This role will ensure the integration of sustainability and
responsible banking practices into the Bank’s operations, lending, investment,
and transformation initiatives. The incumbent will drive ESG compliance,
stakeholder engagement, and innovation, positioning the Bank as a leader in
sustainable finance during its transformation journey
Key Responsibilities:
ESG Strategy & Integration
- Develop
and implement the Bank’s ESG strategy aligned to regulatory requirements,
international frameworks (e.g., TCFD, UN PRI, GRI, SASB, IFC Performance
Standards), and the Bank’s transformation agenda.
- Embed
ESG considerations into lending, investment, risk management, procurement,
and overall business decision-making.
- Partner
with business units to design sustainable finance products and services
(green loans, sustainability-linked bonds, renewable energy financing).
Governance & Risk Management
- Establish
and maintain ESG governance structures and frameworks across the Bank.
- Identify,
assess, and manage ESG risks, including climate, reputational, social, and
governance risks.
- Support
the Chief Risk Officer and Management Committees in setting ESG risk
appetite and monitoring exposures.
Reporting & Compliance
- Lead
the development of ESG disclosures, sustainability reports, and integrated
reports in line with regulatory requirements and international standards.
- Monitor
compliance with ESG-related regulatory guidelines, Central Bank
directives, and sustainability reporting frameworks.
- Provide
ESG insights and updates to Management, Risk Committees, and the Board.
Stakeholder Engagement
- Engage
with regulators, investors, rating agencies, NGOs, and other stakeholders
on ESG matters.
- Build
partnerships with development finance institutions (DFIs), donors, and
sustainability networks to support ESG financing opportunities.
- Drive
customer and community engagement on sustainability and responsible
banking initiatives.
Transformation & Change Management
- Ensure
ESG considerations are embedded into the Bank’s transformation projects,
including digitalization, process redesign, branch modernization, and
cultural change programs.
- Advise
on sustainable procurement, green operations, and energy efficiency
initiatives within the Bank.
- Support
the Bank’s commitment to achieving Net Zero and other sustainability
pledges.
Capacity Building & Culture
- Develop
ESG awareness and training programs for staff, management, and the Board.
- Champion
a sustainability culture within the Bank, ensuring alignment of business
goals with ESG values.
- Mentor
ESG staff and cross-functional teams to enhance capability.
Qualifications & Experience
- Bachelor’s
degree in environmental science, Finance, Economics, Sustainability,
Business, or related field.
- Master’s
degree and/or professional certification (e.g., CFA ESG, GARP SCR, SASB
FSA, Sustainability Reporting Certification) preferred.
- Minimum
8-10 years’ experience, with at least 5 years in ESG, sustainability,
responsible finance, or risk management within financial services or
consulting.
- Strong
understanding of ESG frameworks (GRI, SASB, TCFD, UN SDGs, Equator
Principles).
- Experience
in sustainable finance products, climate risk assessment, and stakeholder
engagement.
- Exposure
to ESG integration in a banking transformation context is highly
desirable.
Key Competencies
Technical Competencies
- Expertise
in ESG risk management and sustainability reporting.
- Knowledge
of climate risk, social impact, corporate governance, and sustainable
finance instruments.
- Strong
data analysis and reporting skills (Power BI, ESG reporting software).
- Familiarity
with regulatory ESG requirements and emerging sustainability trends in
banking.
Behavioral Competencies
- High
integrity and professional judgment.
- Strong
leadership and influencing skills with the ability to engage senior
stakeholders.
- Excellent
communication and advocacy skills, with ability to translate ESG concepts
into business opportunities.
- Strategic
thinker with an innovative mindset.
- Resilience
and adaptability in a transformation environment.
- Performance
Measures
- Development
and execution of the Bank’s ESG strategy.
- Timeliness
and quality of ESG disclosures and regulatory compliance.
- Successful
integration of ESG into lending, investment, and risk frameworks.
- Growth
of sustainable finance products and portfolios.
- Stakeholder
satisfaction and positive ESG ratings.
- Increase
in staff ESG awareness and adoption of sustainable practices.
How to Apply
ALL applicants MUST apply online to the email; recruitment@familybank.co.ke;
closing date is 7th February 2026. Canvassing will automatically
disqualify the candidate. Only shortlisted candidates will be contacted.
“We are an equal opportunity employer”
Senior Officer – Early Arrears Management at Family Bank Ltd
Job Purpose:
- Collections
and Recoveries of early arrears.
Key Responsibilities
- Identify
and review continually processes and procedures within the Region Perform
collection function of early arrears in 1-90DPDs that will entail among
others, the following.
- Demand
and enforce repayment of the delinquent loans from Relationship offices
and branches.
- Negotiate
for repayment with defaulting customers during recovery enforcement
process.
- Monitor
arrangements for payments from bad debtors.
- Visit
the clients/businesses with struggling loan facilities.
- Review
daily system/credit monitoring loan reports and identify non-performing
accounts with irregularities and proactively follow-up to ensure
corrective action taken in line with credit policy.
- Facilitate
issuance of demand letters, instructions to repossess and statutory
notices that are due.
- Liaise
with auctioneers in the realization of securities and monitoring
auctioning process to satisfactory conclusion.
- Liaise
with Legal Department recovery litigations and where legal interpretations
are required.
- Managing
effective relationships with internal and external customers.
- Ensure
effective communication with internal and external customers in writing
(correspondence), on phone or in person.
- Prepare,
submit detailed and accurate reports from recovery assignments making
actionable businessoriented recommendations to management
- To
supervise, coach and train staff in Early Arrears management (if any).
- Training
staff on collection as well as continuous development of the team through
proper leadership, mentoring and coaching.
- Monitor
and evaluate the performance of individuals and the regional team to
ensure that maximum effort is directed towards achieving the regional
objectives.
- Accountable
for the branch team’s compliance with regulations and the Bank’s policies
and procedures.
- Achieve
credit control assessment targets / audit.
- Evaluate
cost/benefits, identify appropriate alternatives and make innovative
initiatives to improve work efficiency
- Perform
any other official duties as allocated by management from time to time.
Qualifications:
- Hold
a Bachelor’s Degree in Business, Accounts, Finance or related field.
- Professional
Credit or Debt recovery qualifications a plus.
- Have
a minimum of four (4) years practical experience with proven
result-oriented track record in recoveries.
- Experience
in banking & legal background a plus.
- Sound
knowledge of the Bank’s policies and procedures
- Computer
skills: adept in use of Ms Word, Excel, Access, PowerPoint, Internet and
email.
How to Apply
ALL applicants MUST apply online to the email: recruitment@familybank.co.ke Closing
date: 16th January 2025
Canvassing will automatically disqualify the candidate. Only
shortlisted candidates will be contacted.
Credit Analyst at Family Bank Ltd
Job Purpose:
Analysis and approval of credit facilities to mitigate
credit risk by ensuring compliance with laid down bank lending policies and
procedures
Key Responsibilities:
- Assessing
and approving facility applications within discretion limits, ensuring
adherence to Policy and making recommendations to higher authority for
facilities above personal discretion limit
- Analyse
Credit Applications critically and make prompt & correct decisions as
per the policies guided by CBK prudential guidelines.
- Ensure
compliance with service standards as per SLA terms to support business
growth and ensure efficient turnaround time (TAT) on facility approvals
and in the event of delays, ensure appropriate escalation.
- Review
the performance of the loan book.
- Conduct
training for Consumer credit officers
- Providing
leadership to Consumer credit staff in Head office
- Ensuring
Maintenance of staff facilities in the Flexcube system; and amendments as
required [Disbursement, Loan Amounts, Interest Rates, Tenor, and
Security].
- Provide
advice/coaching/guidance/training on all aspects of credit policy and
procedures, as may be required by Credit team, Credit Unit Business teams
and Branch Credit teams.
- Participate
actively in system improvement/implementation process; giving user
requirements and critique the system
- Guide
all credit officers and managers on policy matters on day to day works.
- Handle
queries relating to system issues [interest rates amendments, loan
restructure in system].
- Preparation
of facility letters, security/collateral documentation checklists,
conditions checklists.
- Document
and update procedures for the role on annual basis.
- Ensure
full compliance to the bank’s lending policies and procedures and with
compliance with the Central Bank’s prudential guidelines.
- Any
other official duty that may be allocated from time to time.
The Person:
The ideal candidate must possess the following:
Qualifications/Experience:
- Hold
a bachelor’s degree in business, Accounts, Finance or related field.
- Professional
Credit or Accounting qualifications a plus.
- Have
a minimum of three (3) years’ practical experience with proven
result-oriented and a track record in recoveries.
- Experience
in banking & legal background a plus
How to Apply
ALL applicants MUST apply online to the email: recruitment@familybank.co.ke Closing
date: 16th January 2025
Canvassing will automatically disqualify the candidate. Only
shortlisted candidates will be contacted.
Manager – Direct Sales at Family Bank Limited
MANAGER – DIRECT SALES
REPORTING TO: Senior Manager – Direct Sales
Job Purpose
The Manager – Direct Sales Force is responsible for leading,
motivating, and managing a team of direct sales representatives to achieve and
exceed sales targets, expand market share, and enhance customer acquisition and
retention through effective strategy implementation and operational excellence.
Key Responsibilities
Sales Strategy & Execution
- Develop
and execute innovative sales strategies and programs to meet the Bank’s
5-year growth plan, focusing on new market penetration and key demographic
capture.
- Set
sales targets, KPIs, and incentive frameworks for frontline sales teams.
- Drive
sales through proactive lead generation, direct customer engagement, and
effective product/service presentation.
- Monitor
competitor activity and market trends to optimize sales approaches.
Team Leadership & Performance Management
- Lead,
mentor, and motivate the direct sales teams to achieve individual and team
targets.
- Implement
KPI-driven performance management, coaching, and development programs.
- Foster
a high-performance, accountable, and customer-focused culture.
- Train
and mentor sales representatives, providing on-the-ground support and
fostering a high-performance culture.
- Monitor
sales metrics, analyze performance data, track KPIs, and report results to
senior management.
Revenue & Portfolio Growth
- Driving
growth in retail deposits, loans, MSME lending, and digital banking
adoption.
- Monitor
sales performance, pipeline health, and conversion rates.
- Collaborate
with Marketing, Product, and Digital Banking teams to generate leads and
optimize campaigns.
Customer Relationship & Experience
- Ensure
frontline teams provide exceptional customer engagement and service.
- Address
escalated client issues and implement resolution strategies.
- Enhance
customer acquisition, retention, and cross-selling metrics.
- Build
and maintain strong relationships with key clients and partners to ensure
customer satisfaction and loyalty.
Reporting & Analytics
- Monitor
and report on sales KPIs, revenue growth, and team performance.
- Utilize
CRM and analytics tools to track pipeline, client activity, and sales
effectiveness.
- Any
other official duty that may be allocated from time to time.
Key Performance Indicators (KPIs)
Business Growth & Revenue
- Achievement
of sales targets for deposits, loans, MSME, and digital products.
- Number
of new clients acquired through direct sales channels.
- Revenue
growth and cross-selling ratios.
Team Performance
- Achievement
of individual and team sales KPIs.
- Employee
engagement, retention, and development within the sales team.
- Training
completion and adoption of sales best practices.
Customer Experience
- Customer
satisfaction and retention rates for clients acquired via direct sales.
- Resolution
of escalated complaints and issues.
Process & Operational Efficiency
- Sales
process adherence and conversion efficiency.
- Effective
use of CRM and analytics tools to manage pipelines.
- Ensure
all sales activities adhere to company policies, procedures, and industry
regulations.
The Person
Qualifications & Experience
- Education: Bachelor’s
degree in Finance, Business Administration, Marketing, or related field.
MBA preferred.
- Professional
Qualifications: Relevant certifications in sales, marketing, or
banking are an advantage.
Experience
- Minimum
5 years in retail banking, financial services, or direct sales management.
- At
least 5 years in a leadership role managing direct sales teams, preferably
in banking.
- Proven
track record of driving revenue growth, portfolio acquisition, and team
performance.
- Experience
in digital banking sales or MSME banking is highly desirable.
Technical Competencies
- Expertise
in retail, MSME, and digital banking sales strategies.
- Strong
knowledge of direct sales management, distribution channels, and client
acquisition.
- Ability
to analyze sales data, market trends, and pipeline metrics.
- CRM
and sales analytics proficiency.
- Business
development, negotiation, and relationship management skills.
Behavioral Competencies
- Results-driven
with a strong target orientation.
- Leadership
and team-building capabilities.
- Strategic
thinker with excellent problem-solving skills.
- Customer-centric
mindset with focus on engagement and retention.
- Adaptable,
resilient, and innovative in a fast-paced, high-growth environment.
How to Apply
ALL applicants MUST apply online to the email: recruitment@familybank.co.ke Closing
date: 16th January 2025
Canvassing will automatically disqualify the candidate.
Only shortlisted candidates will be contacted.
rade & Treasury Operations at Family Bank Ltd
Job Purpose:
Processing Trade transactions end to end, Reconciliations and reporting
Key Responsibilities
- Trade
Finance Transactions
- Letters
of credit – booking, document handling and settlements
- Guarantees
sealing and approval on KRA system
- Guarantees
confirmations to counterparties
- Bills
for Collection
- Collateral
Management (CMA)
- Any
other products on-boarded
- Dealer
Floor plan Transactions
- Receive
Documents
- Maintain
Exposure/room
- Release
documents to dealers on request and upon confirmation of funds
availability
- Settlements
on maturity date
- Responsible
for identifying and reporting potential and actual Money Laundering Risk,
including suspicious transactions in accordance with the laid down AML
policies and procedures.
- Ensure
adherence of all bank’s prescribed processes, standard operating
procedures and central bank requirements.
- Ensuring
compliance with the Bank’s policies and procedures.
- Role
Models the Brand and Corporate Values of the Bank in the internal and
external market environment
- Works
as part of a team for the purpose of winning together
- Ensuring
that all businesses are in line with KYC, CTF and AML laws and regulations
- Any
other official duty as may be assigned by the management from time to
time.
Qualifications
- University
degree or equivalent in accounting, finance, economics or business-related
field.
- Knowledge
of trade finance products.
- Knowledge
of UCP,
- Computer
Literacy
- Understanding
of SWIFT messages and processes.
Key Competencies and Attributes
- Understand
the Banking Act, Prudential guidelines, AML and general laws relating to
banking.
- Understanding
of trade finance operations
- Management
and leadership ability: Have excellent interpersonal, organizing and
people management skills.
- Excellent
communication skills, with outstanding reporting and numerical skills.
- High
level of integrity and team player
- Paying
attention to details.
- Customer
service skills.
How to Apply
Send your CV and Cover Letter to recruitment@familybank.co.ke Deadline:
17th October 2025
Manager Trade Operations at Family Bank Ltd
Job Purpose:
To provide strong management and excellent operational
support to the Senior Manager-Trade by taking responsibility for managing all
aspects of Trade Operations
Key Responsibilities
- Consistently
provide exemplary operational and processing support in relation to
Letters of Credits,
- Acceptances,
Avalized Bills, Guarantees, Documentary Collections, Trade Loans and
structured products/facilities.
- Prevent
exposures and impacts of operational risks associated with various Trade
Finance Products.
- Consistently
ensure adherence to and application of established bank policies,
processes, procedures and tools to achieve optimal efficiency, compliance
and cost containment.
- End-to-End
handling of Collateral Management transactions for different commodities
with associated import and export documentation and other related
activities.
- Continuous
training of staff in Operations [both Head Office and branches], to ensure
there’s proper succession planning and a pool of competent staff the bank
can tap from for both back and front office roles.
- Develop
and implement programs that support capacity building within the
department.
- Identify
strengths and development areas and ensure that staff receive adequate
training intervention aimed at ensuring staff are appropriately skilled in
doing their jobs.
- Ensuring
strict adherence to Credit approval conditions to avert exposures in the
life cycle of a transaction.
- Limit
potential losses to the bank by ensuring that laid-down Trade processes
and procedures are adhered to.
- Ensuring
superior processing of all Trade Finance products in line with the
applicable ICC publications.
- Handling
Trade Finance Processing System roll outs/integrations/upgrades.
- Responsible
for the implementation and adoption within Trade Operations unit of all
Compliance, AntiMoney Laundering and Sanctions related requirements
contained in policies, procedures and processes, including Business
Continuity Management.
- Liaising
with various stakeholders within and outside the bank on all various Trade
Finance matters.
- Ensure
timely and regular reconciliation of all items pertaining to Trade Finance
in Nostro, Liability Accounts and suspense accounts
- Identify
the major risks faced by the Trade Operations unit and ensure that the
required controls are in place to monitor and reduce exposure.
- Ensure
that revenue recoveries are done in a timely manner for Trade services
provided.
- Ensure
detailed analysis of incidents is conducted and remediation actions
implemented to prevent recurrence.
- Ensure
satisfactory audit ratings and track to closure all action plans arising
from risk assessments, ops risk reviews, internal and external audits and
regulatory inspections to improve the control environment.
- Provide
regular and adhoc reports on all Trade Finance products to business teams,
Operations, Regulator and other stakeholders as may be required from time
to time.
- Safe
custody of shipping documents. Release shipping documents in accordance
with Trade Finance procedures with zero tolerance to operational risk
related to documentation.
- Responsible
for growth of Trade Finance business volumes and incomes through marketing
and selling of Structured Trade Finance products.
- Ensuring
that all businesses are in line with KYC, CTF and AML laws and regulations
- Any
other official duty as may be assigned by the management from time to
time.
Qualifications:
- First
Degree in a Business-Related field.
- Trade
Products Certification/Accreditation – Certified Documentary Credit
Specialist (CDCS), Certified
- Specialists
on Demand Guarantees (CSDG) and Certificate in International Trade Finance
(CITF).
- Expert
knowledge and understanding of the various ICC Publications for different
instruments.
- Expert
knowledge and understanding of both vanilla and structured Trade Finance
products.
- Experience
in handling different commodities under Collateral Management.
- Certifications
or professional memberships.
- Ability
to train bank staff on Trade Finance products.
- Ability
to work under minimum supervision.
- Excellent
interpersonal skills to effectively communicate with and manage customer
expectations (internal
- and
external) and other stakeholders who impact performance.
- Team
Player
- Leadership
skills.
- 2-5
years of experience in a busy Trade Finance environment
How to Apply
ALL applicants MUST apply online to the email; recruitment@familybank.co.ke;
closing date is 17th October 2025. Canvassing will automatically disqualify the
candidate. Only shortlisted candidates will be contacted.
Relationship Manager- Corporate Banking at Family Bank Ltd
- We
are seeking a highly motivated and results-driven Corporate Relationship
Manager to join our dynamic team. The ideal candidate will play a crucial
role in building and managing strong relationships with corporate clients,
driving business growth, and ensuring the optimal acquisition, retention,
and revenue generation through the sale of Corporate Banking products.
Reporting To: Head of Corporate Banking & Trade Finance
Job Purpose:
- The
Relationship Manager will be responsible for developing and managing a
portfolio for corporate clients, identifying business opportunities, and
ensuring seamless delivery of banking solutions. The role demands a strong
focus on business development, portfolio growth, risk management, and
cross-selling to maximize revenue.
Key Responsibilities:
- Maintain
a high level of client satisfaction in generating, managing and servicing
a portfolio of corporate clients while ensuring the bank becomes the
choice for their Investment and Banking.
- Identify
and pursue new business opportunities to expand the corporate portfolio.
- Drive
sales of Corporate Banking products, including lending, deposits, and
investment solutions.
- Develop
and maintain a pipeline of potential clients and actively convert leads
into business.
- Responsible
for sales, self-management, credit analysis, proper loan structuring,
applicant interviewing, and perceptive character judgment.
- Maintain
high professional standards and strive to provide quality services and
competitive pricing to clients.
- Leverage
existing client relationships to cross-sell the bank’s full range of
financial products.
- Ensure
exceptional client service by addressing client needs and providing
tailored financial solutions.
- Performing
to plans as agreed, to drive profitability and increase market share.
- Monitor
portfolio performance, ensuring delinquencies and non-performing loans
(NPLs) remain within acceptable thresholds.
- Work
in close co-operation with Business Intelligence, Credit and Risk teams to
ensure that impairments and losses are kept at a minimum
- Ensure
recoveries for own portfolio are done daily and maintain the NPL to below
set targets.
- Ensure
full compliance with KYC, AML, and regulatory requirements, maintaining
up-to-date client records.
- Adhere
to the bank’s policies, standard operating procedures, and central bank
regulations.
- Managing
your own portfolio and ensuring that risk profiles (book mix) are managed
by sales of the correct products within approved risk management criteria.
- Coordinate
with Credit Department to ensure applications are processed within agreed
TAT and escalate violations to the Head – Corporate and Trade Finance.
- Work
in close co-operation with the Credit teams to ensure all necessary
documentation is completed and all the procedures have been adhered to
prior to drawn down.
- Any
other official duty that may be allocated from time to time.
The Person:
The ideal candidate must possess the following:
Qualifications/Experience:
- Bachelor’s
degree in commerce or business-related field
- Minimum
Banking experience of at least five (5) years
- Experience
in business development for a minimum of 3 years
- Strong
Knowledge in Credit and Risk Analysis, risk assessment and structured
financing.
- Marketing
Qualifications and experience are an added advantage.
- Proven
ability to build and manage high-value corporate relationships.
Competencies/Attributes:
- Strong
business acumen with a deep understanding of corporate banking solutions.
- Strong
negotiation and deal-closing abilities.
- Ability
to work in a fast-paced environment and deliver results under pressure.
- Excellent
communication and interpersonal skills to engage with corporate clients.
How to Apply:
ALL applicants MUST apply online to email: recruitment@familybank.co.ke;
closing date is 28th August 2025. Canvassing will automatically disqualify the
candidate. Only shortlisted candidates will be contacted.
ICT Procurement Manager at Family Bank Ltd
- We
are seeking a highly competent and experienced ICT Procurement Manager to
join our dynamic team within the Procurement, Facilities & Logistics
Department. This role is critical in supporting the Bank’s digital
transformation agenda by ensuring the timely, cost-effective, and
compliant sourcing of ICT goods and services. The successful candidate
will bring expertise in managing end-to-end ICT procurement processes,
contract negotiations, supplier relationship management, and adherence to
regulatory and policy requirements.
Job Purpose:
- The
ICT Procurement Manager will be responsible for leading and managing the
end-to-end procurement of information and communication technology (ICT)
goods and services across the Bank, ensuring alignment with the Bank’s
strategic objectives, compliance with internal policies, and adherence to
regulatory and industry standards. This role will drive value through
strategic sourcing, supplier relationship management, contract
negotiation, and cost optimization, while ensuring timely delivery of
technology solutions to support operational efficiency, innovation, and
business continuity.
Key Responsibilities:
Strategic Procurement & Sourcing
- Lead
the development and execution of ICT procurement strategies aligned to the
Bank’s overall technology and digital roadmap.
- Identify,
evaluate, and engage qualified ICT vendors in line with approved vendor
selection criteria and procurement policy.
- Conduct
market analysis to identify trends, risks, and opportunities in the ICT
supply landscape.
Procurement Execution
- Manage
the end-to-end procurement cycle for ICT products and services including
hardware, software, licenses, support contracts, IT infrastructure,
telecoms, and digital platforms.
- Prepare
and issue RFIs, RFQs, RFPs, and tender documents in line with the Bank’s
policies.
- Coordinate
bid evaluations, supplier due diligence, and recommendation reports.
Contracting & Compliance
- Negotiate
contract terms, pricing, SLAs, and delivery schedules with selected
vendors, ensuring value for money and risk mitigation.
- Ensure
all ICT procurement transactions are fully compliant with internal
policies, Central Bank regulations, and applicable procurement laws.
- Collaborate
with Legal, Risk, IT Security, and Finance teams during contract review
and approval processes.
Supplier Management & Performance Monitoring
- Develop
and maintain strong relationships with ICT suppliers, service providers,
and partners.
- Monitor
and evaluate supplier performance against SLAs and KPIs.
- Resolve
any disputes, delivery issues, or service failures in a timely and
professional manner.
Budgeting & Reporting
- Support
the ICT and Finance teams in procurement planning and budgeting.
- Provide
regular reporting on ICT procurement activity, cost savings, contract
status, and pipeline.
- Identify
cost reduction opportunities through demand aggregation, strategic
sourcing, and improved contract terms.
Qualifications & Experience:
- Bachelor’s
degree in Procurement, Supply Chain Management, ICT, Business
Administration, or a related field.
- CIPS
certification (or in progress) is highly desirable.
- Minimum
4 years of progressive experience in ICT procurement, preferably within
the banking or financial services sector.
- Strong
knowledge of procurement regulations, ICT market dynamics, and contract
law.
- Proven
experience managing complex ICT tenders and vendor negotiations.
- Demonstrated
ability to work cross-functionally with ICT, Legal, Finance, and Risk
teams.
Key Competencies:
- Excellent
negotiation and communication skills.
- Strong
analytical and decision-making ability.
- High
attention to detail and strong organizational skills.
- Integrity,
professionalism, and commitment to ethical procurement.
- Proficiency
in ERP systems and procurement software (e.g. SAP, Oracle, etc.)
How to Apply:
ALL applicants MUST apply online to email: recruitment@familybank.co.ke;
closing date is 28th August 2025. Canvassing will automatically disqualify the
candidate. Only shortlisted candidates will be contacted.
Facilities Management Officer at Family Bank Ltd
Are you the perfect fit?
- Bachelor’s
degree in Facilities Management, Architecture, Real Estate, or related
field
- 3–5
years’ facilities management experience, ideally in corporate, or real
estate
- Strong
track record in lease management and service provider oversight
- Knowledge
of building systems, compliance, and sustainability practices
What you bring to the table:
- Technical
know-how to keep infrastructure safe and efficient
- Negotiation
skills to secure the best lease terms
- Project
management ability to deliver upgrades and fit-outs on time
- A
proactive, detail-driven mindset with strong problem-solving skills
How to Apply
Apply by 28th August 2025: recruitment@familybank.co.ke
Direct Sales Representatives at Family Bank Ltd
We’re seeking dynamic, driven professionals to join as
Direct Sales Representatives.
This is your chance to shine!
You’ll:
- Acquire
new business – accounts, assets, and liabilities
- Participate
in product campaigns and door-to-door selling
- Manage
client portfolios and provide accurate sales reports
You Bring:
- 6+
months in sales or client relationship management
- University
degree in a business-related field
- Creativity,
self-motivation, and target-driven mindset
How to Apply:
Apply by Friday, 23rd August 2025: recruitment@familybank.co.ke
Include your preferred branch and daytime contact.
Relationship Manager – High Net Worth at Family Bank Ltd
We’re seeking a Relationship Manager – High Net Worth, a
results-driven professional to manage and grow a portfolio of affluent clients.
Qualifications:
- Bachelor’s
degree in Commerce/Business related field.
- Minimum
6 years in general banking, including 2 years in affluent or retail
relationship management.
- Clear
understanding of various investment models in the banking industry.
- 2
years’ experience in Relationship Management with a proven track record of
client acquisition and management
- Excellent
understanding of risk, credit policies and procedures is essential.
How to Apply:
Apply by Friday, 23rd August 2025: recruitment@familybank.co.ke
Include your preferred branch and daytime contact.
Multiple Career Opportunities at Family Bank!
We’re
growing and looking for passionate professionals to fill the following roles:
- Relationship
Officer – Business Banker
- Relationship
Officer – Personal Banker
- Treasury
Middle Officer Analyst
- Collections
& Recoveries Officer
- ESG
Climate Analyst
- Mobile
Loan Collection Officer
- Relationship
Manager – MSME
- Relationship
Manager – Women Banking
How to Apply
Apply by sending your CV and Cover Letter to: recruitment@familybank.co.ke Deadline: 16th May 2025