Trade & Treasury Operations at Family Bank Ltd
Job Purpose:
Processing Trade transactions end to end, Reconciliations and reporting
Key Responsibilities
- Trade
Finance Transactions
- Letters
of credit – booking, document handling and settlements
- Guarantees
sealing and approval on KRA system
- Guarantees
confirmations to counterparties
- Bills
for Collection
- Collateral
Management (CMA)
- Any
other products on-boarded
- Dealer
Floor plan Transactions
- Receive
Documents
- Maintain
Exposure/room
- Release
documents to dealers on request and upon confirmation of funds
availability
- Settlements
on maturity date
- Responsible
for identifying and reporting potential and actual Money Laundering Risk,
including suspicious transactions in accordance with the laid down AML
policies and procedures.
- Ensure
adherence of all bank’s prescribed processes, standard operating
procedures and central bank requirements.
- Ensuring
compliance with the Bank’s policies and procedures.
- Role
Models the Brand and Corporate Values of the Bank in the internal and
external market environment
- Works
as part of a team for the purpose of winning together
- Ensuring
that all businesses are in line with KYC, CTF and AML laws and regulations
- Any
other official duty as may be assigned by the management from time to
time.
Qualifications
- University
degree or equivalent in accounting, finance, economics or business-related
field.
- Knowledge
of trade finance products.
- Knowledge
of UCP,
- Computer
Literacy
- Understanding
of SWIFT messages and processes.
Key Competencies and Attributes
- Understand
the Banking Act, Prudential guidelines, AML and general laws relating to
banking.
- Understanding
of trade finance operations
- Management
and leadership ability: Have excellent interpersonal, organizing and
people management skills.
- Excellent
communication skills, with outstanding reporting and numerical skills.
- High
level of integrity and team player
- Paying
attention to details.
- Customer
service skills.
How to Apply
Send your CV and Cover Letter to recruitment@familybank.co.ke Deadline:
17th October 2025
Manager Trade Operations at Family Bank Ltd
Job Purpose:
To provide strong management and excellent operational
support to the Senior Manager-Trade by taking responsibility for managing all
aspects of Trade Operations
Key Responsibilities
- Consistently
provide exemplary operational and processing support in relation to
Letters of Credits,
- Acceptances,
Avalized Bills, Guarantees, Documentary Collections, Trade Loans and
structured products/facilities.
- Prevent
exposures and impacts of operational risks associated with various Trade
Finance Products.
- Consistently
ensure adherence to and application of established bank policies,
processes, procedures and tools to achieve optimal efficiency, compliance
and cost containment.
- End-to-End
handling of Collateral Management transactions for different commodities
with associated import and export documentation and other related
activities.
- Continuous
training of staff in Operations [both Head Office and branches], to ensure
there’s proper succession planning and a pool of competent staff the bank
can tap from for both back and front office roles.
- Develop
and implement programs that support capacity building within the
department.
- Identify
strengths and development areas and ensure that staff receive adequate
training intervention aimed at ensuring staff are appropriately skilled in
doing their jobs.
- Ensuring
strict adherence to Credit approval conditions to avert exposures in the
life cycle of a transaction.
- Limit
potential losses to the bank by ensuring that laid-down Trade processes
and procedures are adhered to.
- Ensuring
superior processing of all Trade Finance products in line with the
applicable ICC publications.
- Handling
Trade Finance Processing System roll outs/integrations/upgrades.
- Responsible
for the implementation and adoption within Trade Operations unit of all
Compliance, AntiMoney Laundering and Sanctions related requirements
contained in policies, procedures and processes, including Business
Continuity Management.
- Liaising
with various stakeholders within and outside the bank on all various Trade
Finance matters.
- Ensure
timely and regular reconciliation of all items pertaining to Trade Finance
in Nostro, Liability Accounts and suspense accounts
- Identify
the major risks faced by the Trade Operations unit and ensure that the
required controls are in place to monitor and reduce exposure.
- Ensure
that revenue recoveries are done in a timely manner for Trade services
provided.
- Ensure
detailed analysis of incidents is conducted and remediation actions
implemented to prevent recurrence.
- Ensure
satisfactory audit ratings and track to closure all action plans arising
from risk assessments, ops risk reviews, internal and external audits and
regulatory inspections to improve the control environment.
- Provide
regular and adhoc reports on all Trade Finance products to business teams,
Operations, Regulator and other stakeholders as may be required from time
to time.
- Safe
custody of shipping documents. Release shipping documents in accordance
with Trade Finance procedures with zero tolerance to operational risk
related to documentation.
- Responsible
for growth of Trade Finance business volumes and incomes through marketing
and selling of Structured Trade Finance products.
- Ensuring
that all businesses are in line with KYC, CTF and AML laws and regulations
- Any
other official duty as may be assigned by the management from time to
time.
Qualifications:
- First
Degree in a Business-Related field.
- Trade
Products Certification/Accreditation – Certified Documentary Credit
Specialist (CDCS), Certified
- Specialists
on Demand Guarantees (CSDG) and Certificate in International Trade Finance
(CITF).
- Expert
knowledge and understanding of the various ICC Publications for different
instruments.
- Expert
knowledge and understanding of both vanilla and structured Trade Finance
products.
- Experience
in handling different commodities under Collateral Management.
- Certifications
or professional memberships.
- Ability
to train bank staff on Trade Finance products.
- Ability
to work under minimum supervision.
- Excellent
interpersonal skills to effectively communicate with and manage customer
expectations (internal
- and
external) and other stakeholders who impact performance.
- Team
Player
- Leadership
skills.
- 2-5
years of experience in a busy Trade Finance environment
How to Apply
ALL applicants MUST apply online to the email; recruitment@familybank.co.ke;
closing date is 17th October 2025. Canvassing will automatically disqualify the
candidate. Only shortlisted candidates will be contacted.
Relationship Manager- Corporate Banking at Family Bank Ltd
- We
are seeking a highly motivated and results-driven Corporate Relationship
Manager to join our dynamic team. The ideal candidate will play a crucial
role in building and managing strong relationships with corporate clients,
driving business growth, and ensuring the optimal acquisition, retention,
and revenue generation through the sale of Corporate Banking products.
Reporting To: Head of Corporate Banking & Trade Finance
Job Purpose:
- The
Relationship Manager will be responsible for developing and managing a
portfolio for corporate clients, identifying business opportunities, and
ensuring seamless delivery of banking solutions. The role demands a strong
focus on business development, portfolio growth, risk management, and
cross-selling to maximize revenue.
Key Responsibilities:
- Maintain
a high level of client satisfaction in generating, managing and servicing
a portfolio of corporate clients while ensuring the bank becomes the
choice for their Investment and Banking.
- Identify
and pursue new business opportunities to expand the corporate portfolio.
- Drive
sales of Corporate Banking products, including lending, deposits, and
investment solutions.
- Develop
and maintain a pipeline of potential clients and actively convert leads
into business.
- Responsible
for sales, self-management, credit analysis, proper loan structuring,
applicant interviewing, and perceptive character judgment.
- Maintain
high professional standards and strive to provide quality services and
competitive pricing to clients.
- Leverage
existing client relationships to cross-sell the bank’s full range of
financial products.
- Ensure
exceptional client service by addressing client needs and providing
tailored financial solutions.
- Performing
to plans as agreed, to drive profitability and increase market share.
- Monitor
portfolio performance, ensuring delinquencies and non-performing loans
(NPLs) remain within acceptable thresholds.
- Work
in close co-operation with Business Intelligence, Credit and Risk teams to
ensure that impairments and losses are kept at a minimum
- Ensure
recoveries for own portfolio are done daily and maintain the NPL to below
set targets.
- Ensure
full compliance with KYC, AML, and regulatory requirements, maintaining
up-to-date client records.
- Adhere
to the bank’s policies, standard operating procedures, and central bank
regulations.
- Managing
your own portfolio and ensuring that risk profiles (book mix) are managed
by sales of the correct products within approved risk management criteria.
- Coordinate
with Credit Department to ensure applications are processed within agreed
TAT and escalate violations to the Head – Corporate and Trade Finance.
- Work
in close co-operation with the Credit teams to ensure all necessary
documentation is completed and all the procedures have been adhered to
prior to drawn down.
- Any
other official duty that may be allocated from time to time.
The Person:
The ideal candidate must possess the following:
Qualifications/Experience:
- Bachelor’s
degree in commerce or business-related field
- Minimum
Banking experience of at least five (5) years
- Experience
in business development for a minimum of 3 years
- Strong
Knowledge in Credit and Risk Analysis, risk assessment and structured
financing.
- Marketing
Qualifications and experience are an added advantage.
- Proven
ability to build and manage high-value corporate relationships.
Competencies/Attributes:
- Strong
business acumen with a deep understanding of corporate banking solutions.
- Strong
negotiation and deal-closing abilities.
- Ability
to work in a fast-paced environment and deliver results under pressure.
- Excellent
communication and interpersonal skills to engage with corporate clients.
How to Apply:
ALL applicants MUST apply online to email: recruitment@familybank.co.ke;
closing date is 28th August 2025. Canvassing will automatically disqualify the
candidate. Only shortlisted candidates will be contacted.
ICT Procurement Manager at Family Bank Ltd
- We
are seeking a highly competent and experienced ICT Procurement Manager to
join our dynamic team within the Procurement, Facilities & Logistics
Department. This role is critical in supporting the Bank’s digital
transformation agenda by ensuring the timely, cost-effective, and
compliant sourcing of ICT goods and services. The successful candidate
will bring expertise in managing end-to-end ICT procurement processes,
contract negotiations, supplier relationship management, and adherence to
regulatory and policy requirements.
Job Purpose:
- The
ICT Procurement Manager will be responsible for leading and managing the
end-to-end procurement of information and communication technology (ICT)
goods and services across the Bank, ensuring alignment with the Bank’s
strategic objectives, compliance with internal policies, and adherence to
regulatory and industry standards. This role will drive value through
strategic sourcing, supplier relationship management, contract
negotiation, and cost optimization, while ensuring timely delivery of
technology solutions to support operational efficiency, innovation, and
business continuity.
Key Responsibilities:
Strategic Procurement & Sourcing
- Lead
the development and execution of ICT procurement strategies aligned to the
Bank’s overall technology and digital roadmap.
- Identify,
evaluate, and engage qualified ICT vendors in line with approved vendor
selection criteria and procurement policy.
- Conduct
market analysis to identify trends, risks, and opportunities in the ICT
supply landscape.
Procurement Execution
- Manage
the end-to-end procurement cycle for ICT products and services including
hardware, software, licenses, support contracts, IT infrastructure,
telecoms, and digital platforms.
- Prepare
and issue RFIs, RFQs, RFPs, and tender documents in line with the Bank’s
policies.
- Coordinate
bid evaluations, supplier due diligence, and recommendation reports.
Contracting & Compliance
- Negotiate
contract terms, pricing, SLAs, and delivery schedules with selected
vendors, ensuring value for money and risk mitigation.
- Ensure
all ICT procurement transactions are fully compliant with internal
policies, Central Bank regulations, and applicable procurement laws.
- Collaborate
with Legal, Risk, IT Security, and Finance teams during contract review
and approval processes.
Supplier Management & Performance Monitoring
- Develop
and maintain strong relationships with ICT suppliers, service providers,
and partners.
- Monitor
and evaluate supplier performance against SLAs and KPIs.
- Resolve
any disputes, delivery issues, or service failures in a timely and
professional manner.
Budgeting & Reporting
- Support
the ICT and Finance teams in procurement planning and budgeting.
- Provide
regular reporting on ICT procurement activity, cost savings, contract
status, and pipeline.
- Identify
cost reduction opportunities through demand aggregation, strategic
sourcing, and improved contract terms.
Qualifications & Experience:
- Bachelor’s
degree in Procurement, Supply Chain Management, ICT, Business
Administration, or a related field.
- CIPS
certification (or in progress) is highly desirable.
- Minimum
4 years of progressive experience in ICT procurement, preferably within
the banking or financial services sector.
- Strong
knowledge of procurement regulations, ICT market dynamics, and contract
law.
- Proven
experience managing complex ICT tenders and vendor negotiations.
- Demonstrated
ability to work cross-functionally with ICT, Legal, Finance, and Risk
teams.
Key Competencies:
- Excellent
negotiation and communication skills.
- Strong
analytical and decision-making ability.
- High
attention to detail and strong organizational skills.
- Integrity,
professionalism, and commitment to ethical procurement.
- Proficiency
in ERP systems and procurement software (e.g. SAP, Oracle, etc.)
How to Apply:
ALL applicants MUST apply online to email: recruitment@familybank.co.ke;
closing date is 28th August 2025. Canvassing will automatically disqualify the
candidate. Only shortlisted candidates will be contacted.
Facilities Management Officer at Family Bank Ltd
Are you the perfect fit?
- Bachelor’s
degree in Facilities Management, Architecture, Real Estate, or related
field
- 3–5
years’ facilities management experience, ideally in corporate, or real
estate
- Strong
track record in lease management and service provider oversight
- Knowledge
of building systems, compliance, and sustainability practices
What you bring to the table:
- Technical
know-how to keep infrastructure safe and efficient
- Negotiation
skills to secure the best lease terms
- Project
management ability to deliver upgrades and fit-outs on time
- A
proactive, detail-driven mindset with strong problem-solving skills
How to Apply
Apply by 28th August 2025: recruitment@familybank.co.ke
Direct Sales Representatives at Family Bank Ltd
We’re seeking dynamic, driven professionals to join as
Direct Sales Representatives.
This is your chance to shine!
You’ll:
- Acquire
new business – accounts, assets, and liabilities
- Participate
in product campaigns and door-to-door selling
- Manage
client portfolios and provide accurate sales reports
You Bring:
- 6+
months in sales or client relationship management
- University
degree in a business-related field
- Creativity,
self-motivation, and target-driven mindset
How to Apply:
Apply by Friday, 23rd August 2025: recruitment@familybank.co.ke
Include your preferred branch and daytime contact.
Relationship Manager – High Net Worth at Family Bank Ltd
We’re seeking a Relationship Manager – High Net Worth, a
results-driven professional to manage and grow a portfolio of affluent clients.
Qualifications:
- Bachelor’s
degree in Commerce/Business related field.
- Minimum
6 years in general banking, including 2 years in affluent or retail
relationship management.
- Clear
understanding of various investment models in the banking industry.
- 2
years’ experience in Relationship Management with a proven track record of
client acquisition and management
- Excellent
understanding of risk, credit policies and procedures is essential.
How to Apply:
Apply by Friday, 23rd August 2025: recruitment@familybank.co.ke
Include your preferred branch and daytime contact.
Multiple Career Opportunities at Family Bank!
We’re
growing and looking for passionate professionals to fill the following roles:
- Relationship
Officer – Business Banker
- Relationship
Officer – Personal Banker
- Treasury
Middle Officer Analyst
- Collections
& Recoveries Officer
- ESG
Climate Analyst
- Mobile
Loan Collection Officer
- Relationship
Manager – MSME
- Relationship
Manager – Women Banking
How to Apply
Apply by sending your CV and Cover Letter to: recruitment@familybank.co.ke Deadline: 16th May 2025