Internship | Job Vacancies at Family Bank

Family Bank (formely Family Finance Building Society) was registered as a Building Society in October 1984 in Kenya, under the Building Societies Act and commenced operations in the early 1985. Family Bank converted into a fully-fledged bank in May 2007 and the main driver for our conversion was the need to offer a wider range of products and services to our customers.

Job Opportunities at Family Bank

Family Bank is hiring talented and driven professionals to join its growing team across various functions.

Available Positions:

Marketing Officer – Creatives & Digital

Relationship Manager – SACCOs

Senior Relationship Manager – Diaspora Banking & Business Club

Relationship Manager – Diaspora Banking

Who Can Apply?

Professionals with relevant skills, experience, creativity, and ambition who are interested in building their careers in the banking sector.

How to Apply:

Send your detailed CV and Cover Letter to recruitment@familybank.co.ke Application Deadline: October 2, 2026

Solution Architect at Family Bank Ltd

Job Description

Job Purpose:

To design and document technology solution architectures that meet business requirements, comply with the Bank’s Enterprise Architecture standards, and deliver secure, scalable, and cost-effective outcomes. The Solution Architect works closely with project managers, business analysts, QA teams, and integration engineers to translate business and functional requirements into well-defined architectural designs, ensuring that all solutions are fit for purpose and aligned to the Bank’s technology roadmap.

Key Responsibilities:

Solution Design & Documentation

Design and document end-to-end solution architectures for assigned ICT projects and technology changes.
Produce High-Level Design (HLD) and Low-Level Design (LLD) documents, architecture decision records, data flow diagrams, and integration specifications.
Evaluate alternative solution options and recommend the most appropriate architecture based on business needs, cost, and risk.
Ensure all solution designs are reviewed and approved by the Solution Architecture Lead before submission.
Maintain architecture artefacts throughout the project lifecycle and update documentation post-implementation.

Enterprise Architecture Alignment

Ensure all designed solutions comply with the Bank’s Enterprise Architecture framework, standards, and guidelines.
Identify and flag deviations from EA standards to the Solution Architecture Lead.
Contribute to the maintenance and evolution of the architecture repository.
Apply established reference architectures and design patterns in solution design work.
Project & Stakeholder Engagement
Engage with Business Analysts to understand and translate business requirements into technical architectures.
Collaborate with System Integrators, developers, and QA teams to ensure architecture designs are accurately implemented.
Participate in project meetings, technical design reviews, and architecture workshops.
Provide technical guidance to development and integration teams throughout the build phase.
Prepare and present solution architecture designs to the Solution Architecture Lead and project governance forums

Security & Compliance

Incorporate security controls, data protection requirements, and compliance considerations into all solution designs.
Coordinate with the Information Security team to conduct architecture security reviews for assigned solutions.
Ensure designed solutions comply with CBK technology regulations and the Bank’s ICT policies.
Change Impact Assessment & Continuous Improvement
Assess the architectural impact of proposed technology changes and provide input for Change Approval Board submissions.
Contribute to the continuous improvement of architecture standards, templates, and methodologies.
Stay current on emerging technologies, architecture patterns, and industry trends relevant to banking.
Participate in team knowledge-sharing and professional development activities

Academic & Professional Qualifications

Bachelor’s degree in computer science, Information Technology, Software Engineering, or a related field (required).
TOGAF Foundation certification is an added advantage.
Cloud architecture certification (AWS, Azure, or GCP – Associate or Professional level) is an added advantage.
ITIL Foundation certification is an added advantage.

Experience Requirements

Minimum 3–5 years’ experience in solution architecture, systems design, or software development.
Demonstrated experience in designing technology solutions for banking or financial services environments.
Experience in integration design and API architecture.
Exposure to cloud architecture and hybrid deployments.
Experience producing architecture documentation (HLDs, LLDs, architecture diagrams).

How to apply

ALL applicants MUST apply online to the email; recruitment@familybank.co.ke closing date is 15th September 2026. Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted.

Apply: JA_Solution_Architect.pdf

System Integration Officer at Family Bank Ltd

Job Description

Job Purpose:

To design, develop, implement, and maintain system integration solutions that enable seamless interoperability between the banking applications, digital channels, third-party systems, and external platforms. The System Integration Officer applies technical expertise in integration technologies, APIs, and middleware platforms to deliver reliable, secure, and high-performing integration solutions, supporting the Bank’s operational efficiency and digital banking objectives.

Key Responsibilities:

Integration Development & Implementation

Design, develop, and implement integration solutions using the Bank’s integration platforms (ESB, SOA, REST APIs, and Microservices).
Build and configure API connections, message routing, data transformation, and orchestration workflows on assigned integration projects.
Develop and maintain integration specifications, API contracts, and technical documentation for all assigned integrations.
Participate in technical design reviews and ensure integration solutions comply with Enterprise Architecture standards.
Implement integrations in line with the Bank’s CI/CD pipeline and version control standards.
Conduct unit testing of integration components before handover to QA for formal testing.

Integration Support & Maintenance

Monitor integration platform performance and availability, proactively identifying and resolving issues before they impact banking operations.
Provide Level 2 support for integration-related incidents, diagnosing and resolving failures within agreed SLAs.
Maintain and patch integration middleware, API gateways, and message brokers in line with vendor recommendations.
Perform regular housekeeping of integration queues, logs, and monitoring dashboards.
Escalate complex or unresolved integration issues to the System Integrations Manager.

Testing & Quality Assurance

Develop and execute integration test plans, including end-to-end integration tests, regression tests, and performance tests.
Collaborate with the QA & Testing team to support formal system and UAT testing of integration solutions.
Identify, log, and resolve integration defects, ensuring zero critical defects are promoted to production.
Participate in post-deployment verification to confirm integration solutions are performing as expected in production.

Security, Compliance & Documentation

Ensure all integration solutions incorporate appropriate security controls including authentication, authorisation, encryption, and audit logging.
Maintain comprehensive and up-to-date integration documentation including architecture diagrams, API specifications, and runbooks.
Ensure integrations comply with CBK technology regulations, the Bank’s ICT policies, and information security standards.
Contribute to DR planning and testing for critical integration systems.
Continuous Improvement & Innovation
Monitor emerging integration technologies and best practices, recommending improvements to the System Integrations Manager.
Participate in Proof-of-Concept exercises for new integration tools or approaches.
Contribute to automation of integration deployment and monitoring tasks.
Participate in team knowledge-sharing and professional development activities

Academic & Professional Qualifications

Bachelor’s degree in computer science, Information Technology, Software Engineering, or a related field (required).
Integration or middleware certification (e.g., MuleSoft Certified Developer, IBM Integration certification, WSO2 certification) is an added advantage.
Java or .NET development certification is an added advantage.
ITIL Foundation certification is an added advantage.

Experience Requirements

Minimum 2–4 years’ experience in system integration, API development, or middleware development.
Demonstrated experience in designing and implementing integration solutions using ESB, SOA, or API platforms.
Experience in REST and SOAP API development and management.
Experience in integration testing and defect resolution.
Working experience in a banking or financial services environment is an added advantage.

How to Apply

ALL applicants MUST apply online to the email; recruitment@familybank.co.ke; closing date is 15th September 2026. Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted.

Apply: JA_System_Integration_Officer.pdf

Quality Assurance & Testing Officer at Family Bank Ltd

Job Description

Job Purpose:

Key Responsibilities:

Solution Design & Documentation

Design and document end-to-end solution architectures for assigned ICT projects and technology changes.
Produce High-Level Design (HLD) and Low-Level Design (LLD) documents, architecture decision records, data flow diagrams, and integration specifications.
Evaluate alternative solution options and recommend the most appropriate architecture based on business needs, cost, and risk.
Ensure all solution designs are reviewed and approved by the Solution Architecture Lead before submission.
Maintain architecture artefacts throughout the project lifecycle and update documentation post-implementation.

Enterprise Architecture Alignment

Ensure all designed solutions comply with the Bank’s Enterprise Architecture framework, standards, and guidelines.
Identify and flag deviations from EA standards to the Solution Architecture Lead.
Contribute to the maintenance and evolution of the architecture repository.
Apply established reference architectures and design patterns in solution design work.
Project & Stakeholder Engagement
Engage with Business Analysts to understand and translate business requirements into technical architectures.
Collaborate with System Integrators, developers, and QA teams to ensure architecture designs are accurately implemented.
Participate in project meetings, technical design reviews, and architecture workshops.
Provide technical guidance to development and integration teams throughout the build phase.
Prepare and present solution architecture designs to the Solution Architecture Lead and project governance forums

Security & Compliance

Incorporate security controls, data protection requirements, and compliance considerations into all solution designs.
Coordinate with the Information Security team to conduct architecture security reviews for assigned solutions.
Ensure designed solutions comply with CBK technology regulations and the Bank’s ICT policies.
Change Impact Assessment & Continuous Improvement
Assess the architectural impact of proposed technology changes and provide input for Change Approval Board submissions.
Contribute to the continuous improvement of architecture standards, templates, and methodologies.
Stay current on emerging technologies, architecture patterns, and industry trends relevant to banking.
Participate in team knowledge-sharing and professional development activities

Academic & Professional Qualifications

Bachelor’s degree in computer science, Information Technology, Software Engineering, or a related field (required).
TOGAF Foundation certification is an added advantage.
Cloud architecture certification (AWS, Azure, or GCP – Associate or Professional level) is an added advantage.
ITIL Foundation certification is an added advantage.

Experience Requirements

Minimum 3–5 years’ experience in solution architecture, systems design, or software development.
Demonstrated experience in designing technology solutions for banking or financial services environments.
Experience in integration design and API architecture.
Exposure to cloud architecture and hybrid deployments.
Experience producing architecture documentation (HLDs, LLDs, architecture diagrams).

How to Apply

ALL applicants MUST apply online to email: recruitment@familybank.co.ke; closing date is 15th September 2026. Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted.

Apply: https://familybank.co.ke/family-bank/wp-content/uploads/2026/09/JA_Quality_Assurance__Testing_Officer.pdf

Officer Enterprise Applications Support at Family Bank Ltd

Job Description

Job Purpose:

To ensure stability, availability, performance, and continuous improvement of the Bank’s enterprise applications by providing first-level technical support, incident resolution, system monitoring, and user assistance. The role is responsible for maintaining optimal functionality of business-critical systems, coordinating issue resolution with internal stakeholders and vendors, supporting system enhancements, and ensuring compliance with regulatory, risk, and operational standards to enable efficient banking operations.

Key Responsibilities:

Application Support & Incident Management

Provide support on the configuration of ICT network systems and ensure efficient performance and deployment of appropriate business and support services.
Manage the performance monitoring of ICT resources and perform advanced diagnosis and resolution of network infrastructure, software and hardware faults.
Troubleshoot system and network problems and diagnose and solve.
Documenting ICT infrastructure and manages entire inventory.
Provide support, including procedural documentation instructions to repair a network fault or set up a system.
Support the roll-out of new applications.
Provide technical support for people using the network and day to day administration and monitoring of network use.
Provide up to date and consistently build specifications and documentation for the core IT infrastructure and IT security infrastructure.
Participation as a key player in the setup of new branches by installing, configuring and supporting all newly installed network equipment.
General technical support to all computer users, both in emergency and routine.
Troubleshooting of all network issues to identify and resolve issues affecting users.
Liaising with the IT Network Manager regarding any technical issues that affect operations at the branch and providing recommendations on how they should best be handled.
Lead the establishment of the networking environment by designing system configuration, directing system installation, defining, documenting and enforcing system standards.
Design and implement new solutions and improve resilience of the current environment.
Maximize network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization.
Undertake data network fault investigations in local and wide area environments.
Securing network systems by establishing and enforcing policies and defining and monitoring access.
Support and administer firewall environments in line with the Bank’s IT Security policy.
Report on network operational status by gathering and prioritizing information and managing projects.
Upgrading data network equipment to the latest stable firmware releases.
Remote support of on-site engineers and end users/customers during installation.
Remote troubleshooting and fault finding if issues occur upon initial installation.
Capacity management and audit of IP addressing and hosted devices within data centres

Network Security and Compliance

Support the implementation of Next-Generation Firewalls, Intrusion Prevention Systems (IPS), and Secure Web Gateways.
Manage the support and administration of Next-Generation Firewalls, Secure Web gateways and other network security devices
Implement the secure remote user access and manage Virtual Private Networks (VPN) for secure remote work.
Support the Implementation and secure partner connections and manage site to site partner vpns
Assess network security risks, evaluate, recommend and implement as necessary.
Support closure of audit findings within the network infrastructure

User Training

Training of users where user knowledge / skills are deficient
Providing IT training to branch ICT contacts as required on basic network configurations, and VOIP telephony issues.

Academic & Professional Qualifications

Holder of bachelor’s degree in Telecommunications, Computer Science or Information Technology related field.
Professional technical qualifications such as CCNA
Professional technical qualifications such as checkpoint certified security administrator (CCSA)

Experience Requirements

1–2 years of experience in IT networking and infrastructure,
Advanced understanding of BGP, OSPF, MPLS, and VLANs for large-scale, complex, and high-availability LAN/WAN infrastructures.
Knowledge of network technologies, including SD-Access and SD-WAN.
Configuring and maintaining firewall appliances (e.g., Checkpoints & Cisco FTD) and VPN solutions to protect against threats.
Threat Detection & Access Control: Experience with Intrusion Detection/Prevention Systems (IDS/IPS), network access control (NAC), and managing user access (RADIUS, TACACS+).
Experience with IP Telephony and Unified Communications systems.

How to Apply

ALL applicants MUST apply online to email: recruitment@familybank.co.ke closing date is 15th September 2026. Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted.

Apply: familybank.co.ke/family-bank/wp-content/uploads/2026/09/JA_Officer_Enterprise_Applications_Support.pdf

Category Specialist – Procurement at Family Bank Ltd

Job Description

Job Purpose:

The Category Specialist – Procurement is responsible for supporting the Bank’s strategic sourcing and category management activities through the effective procurement of goods, services, and works. The role is responsible for delivering value through cost optimization, supplier performance management, contract governance, risk mitigation, and adherence to procurement policies, regulatory requirements, and banking industry best practices.

The incumbent will act as a trusted business partner to internal stakeholders, ensuring procurement solutions support operational efficiency, business growth, regulatory compliance, and achievement of the Bank’s strategic objectives.

Key Responsibilities:

Strategic Sourcing & Category Management

Support the development and execution of category sourcing strategies aligned to business needs and procurement objectives.
Conduct market intelligence, supplier analysis, and spend assessments to identify sourcing opportunities and cost optimization initiatives.
Lead and coordinate sourcing activities including RFIs, RFQs, RFPs, e-auctions, and tendering processes.
Prepare sourcing recommendations, evaluation reports, and commercial assessments for approval.
Support supplier negotiations to secure optimum commercial, service, and contractual terms.

Supplier Relationship & Performance Management

Manage supplier relationships within assigned categories to ensure consistent service delivery and value realization.
Monitor supplier performance against agreed service level agreements (SLAs), key performance indicators (KPIs), and contractual obligations.
Coordinate supplier performance reviews and implement corrective action plans where necessary.
Support supplier development initiatives and continuous improvement programs.

Third-Party Risk & Governance

Conduct supplier due diligence and onboarding activities in line with Bank policies and regulatory requirements.
Support third-party risk assessments covering financial, operational, information security, business continuity, ESG, and reputational risks.
Ensure procurement activities comply with internal policies, delegated authority limits, and applicable regulatory requirements.
Maintain complete procurement records, audit trails, and governance documentation.

Contract Management

Support contract drafting, review, administration, renewal, and closure processes.
Track contract obligations, expiry dates, and performance milestones.
Ensure suppliers meet contractual commitments and agreed service levels.
Collaborate with Legal, Risk, Information Security, and Business Units during contract negotiations and reviews.

Stakeholder Management

Partner with business units to understand procurement requirements and develop appropriate sourcing approaches.
Provide procurement advisory support to stakeholders on policy compliance and sourcing best practices.
Facilitate cross-functional evaluations involving Procurement, Finance, Risk, Legal, Operations, Technology, and business stakeholders.
Promote procurement best practices across the organization.

Operational Procurement Excellence

Process procurement requests and purchase orders in accordance with approved procurement plans and budgets.
Ensure accurate and timely procurement reporting and management information.
Monitor procurement cycle times and identify process improvement opportunities.
Support the implementation and optimization of procurement systems and digital procurement initiatives.

Cost & Value Optimization

Identify, deliver, and track cost savings, cost avoidance, and value enhancement opportunities.
Support annual procurement savings targets and strategic sourcing initiatives.
Contribute towards continuous process improvement and operational efficiency programs across the Bank.

Academic Qualifications

Bachelor’s Degree in Procurement & Supply Chain Management, Commerce, Business Administration, Finance, Economics, Law, Engineering, Information Technology, or a related field from a recognized institution.

Professional Qualifications Mandatory

Professional qualification in Procurement and Supply Chain Management.
Registered member of the Kenya Institute of Supplies Management (KISM) in good standing.

Preferred

CIPS Level 4 or above.
MCIPS certification will be an added advantage.
Additional certification in Contract Management, Supplier Relationship Management, Project Management, Risk Management, or ESG will be an added advantage.

Experience Requirements

Minimum of 4 years’ relevant experience in procurement, strategic sourcing, category management, or supply chain management.
Experience within the banking, financial services, telecommunications, insurance, or other highly regulated sectors will be an added advantage.
Demonstrated experience managing end-to-end sourcing activities including RFQs, RFPs, tenders, negotiations, and contract management.
Proven experience delivering measurable cost savings, cost avoidance, or value creation initiatives.
Experience in supplier relationship management and supplier performance monitoring.
Working knowledge of procurement governance, audit requirements, and third-party risk management processes.
Experience using ERP, e-Procurement, Source-to-Pay (S2P), or Procure-to-Pay (P2P) platforms.

Key Competencies Technical Competencies

Strategic Sourcing
Category Management
Contract Management
Supplier Relationship Management
Commercial Negotiation
Procurement Analytics
Supplier Risk Management
Spend Analysis
Regulatory Compliance
Financial Acumen
ERP and Procurement Systems

Behavioral Competencies

Integrity and Professional Ethics
Strong Analytical Skills
Results Orientation
Stakeholder Management
Influencing and Negotiation Skills
Attention to Detail
Business Acumen
Problem Solving
Effective Communication Skills
Collaboration and Teamwork

Success Measures (KPIs)

Cost savings and cost avoidance achieved.
Procurement cycle time performance.
Supplier performance and compliance ratings.
Procurement policy compliance levels.
Timely contract renewals and contract governance.
Audit findings closure rate.
Stakeholder satisfaction scores.
Third-party risk compliance metrics.
Procurement spend under management.

How to Apply

Apply: https://familybank.co.ke/family-bank/wp-content/uploads/2026/09/JA_Category_Specialist-Procurement.pdf

Careers - Family Bank Limited, Kenya

Ready to build a career with one of Kenya's most trusted financial institutions?

Family Bank is hiring across key leadership and specialist roles, General Manager Bancassurance, Head of MSME, Head of Public Sector, Head of Education Sector, and Credit Monitoring. Each role offers the chance to lead, influence, and grow.

Explore the open roles, check application deadlines, and send your detailed CV and Cover Letter to recruitment@familybank.co.ke.

Apply now: Careers - Family Bank Limited, Kenya
Canvassing will lead to automatic disqualification. Only shortlisted candidates will be contacted.

Application Deadline: September 12, 2026

Supervisor Credit Monitoring

We are seeking a highly competent and experienced Supervisor Credit Monitoring to join our dynamic team.

More Details / Apply

Application Deadline: September 9, 2026

Head of SME

We are seeking a highly competent and experienced Head of SME to join our dynamic team.

More Details / Apply

Application Deadline: September 9, 2026

Head of Public Sector

We are seeking a highly competent and experienced Head of Public Sector to join our dynamic team.

More Details / Apply

Application Deadline: September 9, 2026

Head of Education Sector

We are seeking a highly competent and experienced Head of Education Sector to join our dynamic team.

More Details / Apply

Application Deadline: September 11, 2026

General Manager Bancassurance FBBI

We are seeking a highly competent and experienced General Manager Bancassurance FBBI to join our dynamic team.

More Details / Apply

Supervisor – Credit Monitoring at Family Bank Ltd

Job Description

Job Purpose:

To supervise the ongoing monitoring of the Bank’s credit portfolio to ensure asset quality, early identification of emerging risks, adherence to approved credit terms, regulatory compliance, and timely remedial interventions. The role supports sustainable portfolio growth across Retail, Commercial, MSME,

Corporate, and Digital lending segments by driving proactive portfolio surveillance, covenant compliance, delinquency control, and portfolio analytics. The incumbent plays a critical role in protecting the Bank’s balance sheet as the institution scales toward Tier 1 status under the 5-year strategic transformation agenda.

Key Responsibilities:
Credit Portfolio Monitoring & Surveillance

Supervise daily, weekly, and monthly monitoring of the performing and non-performing loan portfolio.
Track repayment behavior, arrears trends, excesses, limit breaches, covenant breaches, and early warning signals.
Ensure timely review of watch-list accounts and escalation of deteriorating exposures.
Monitoring sector, product, geographic, and obligor concentration risks.
Ensure adherence to approved credit terms and covenants post-disbursement.

Early Warning & Risk Detection

Identify accounts showing signs of financial stress and initiate remedial action recommendations.
Coordinate preparation and maintenance of Watchlist / High Risk Accounts registers.
Trigger account reviews where borrower risk profile changes materially.
Escalate high-risk exposures to Credit Management Committees promptly.

Portfolio Quality Management

Support reduction of PAR, NPL ratios, roll-rates, and delinquency migration.
Track curing performance of delinquent accounts.
Monitor restructuring, rescheduling, and remedial management accounts.
Partner with Recoveries and Business teams on action plans for stressed facilities.

Reporting & Analytics

Conduct stress tests on the portfolio
Analyze trends by segment: Retail, SME, Commercial, Corporate, Digital.
Generate insights into emerging sector risks and recommend mitigating actions.

Compliance & Governance

Ensure compliance with CBK prudential guidelines, IFRS 9 triggers, internal credit policy, and risk appetite limits.
Support internal/external audit reviews and closure of audit findings.

Team Leadership & Operational Excellence

Supervise Credit Monitoring Officers
Allocate work, mentor staff, and ensure SLA adherence.
Drive continuous improvement and automation of monitoring processes.
Promote strong risk culture and accountability within the unit.
Any other official duty as may be assigned by management

ACADEMIC & PROFESSIONAL QUALIFICATIONS

Bachelor’s degree in finance, Accounting, Economics, Statistics, Banking, Business Administration or related field.
CPA(K), ACCA, CFA, Credit Risk Certification, or equivalent.
Training in IFRS 9, Credit Risk Management, Data Analytics, or Banking Operations is an added advantage.

EXPERIENCE REQUIRED

Minimum 4–6 years’ banking experience in Credit Risk, Credit Administration, Portfolio Monitoring,
Remedial Management, or Corporate/SME Credit.
Proven experience monitoring diverse loan portfolios across Retail, MSME, Commercial, and corporate segments.
Experience using core banking systems and portfolio analytics tools.
Exposure to a transforming / growth-oriented bank environment is desirable.

Key Competencies:

Strong credit risk analysis and portfolio management knowledge
Knowledge of Retail, MSME, Commercial & Corporate lending products
Asset quality management and remedial credit skills
IFRS 9 staging / impairment awareness
CBK prudential guidelines and regulatory compliance knowledge
Financial statement analysis
Covenant monitoring and security perfection controls
Portfolio analytics and trend interpretation
Core banking / loan management systems proficiency
Advanced Excel, Power BI, SQL or analytics tools preferred

Closing Date is 12th September 2026.

How to Apply

ALL applicants MUST apply online to email: recruitment@familybank.co.ke; closing date is 12th September 2026.Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted.

Apply: JA_Supervisor_Credit_Monitoring.pdf

Head of MSME at Family Bank Ltd

Job Description

Job Purpose:

To provide strategic leadership in the development and growth of the Bank’s Micro, Small and Medium Enterprises (MSME) Banking business by driving sustainable asset and liability growth, enhancing customer acquisition and retention, strengthening portfolio quality, and delivering innovative, customer centric financial solutions. The role will lead the development and execution of the MSME strategy, ensure effective market segmentation and proposition development, strengthen relationship management and distribution capabilities, and optimize risk-adjusted returns while ensuring compliance with regulatory and Bank requirements. The role will also champion strategic partnerships, digital solutions and ecosystem-based approaches to enhance MSME financial inclusion, improve customer experience, and position Family Bank as the preferred financial partner for MSMEs.

Key Responsibilities:
Strategic Leadership

Developing and executing SME Banking Strategy aligned to the Bank’s overall strategic plan
Identifying priority sectors, value chains, and growth corridors to drive portfolio expansion
Leading transformation of the SME and franchises into scalable, digitally enabled business lines
Driving innovation in business banking products including structured trade, working capital, supply chain, and sector-specific solutions

Business Growth & Financial Performance

Delivering strong, sustainable growth in: SME loan book
Deposits and CASA growth
Non-funded income (fees, trade finance, cash management)
Optimizing portfolio mix for yield, risk diversification, and capital efficiency
Driving wallet share growth from existing clients through cross-sell of Bank products

Credit & Risk Oversight

Positioning the Bank as a preferred partner for SMEs, mid-corporates, and large corporates
Championing customer experience excellence across onboarding, servicing, and turnaround times
Building strong relationships with key industry players, regulators, DFIs, and sector associations

Product & Segment Development

Driving development of tailored solutions for:
Sector-specific financing (e.g., manufacturing, education, health, trade, agribusiness)
Supply chain and ecosystem banking
Structured and syndicated lending
Collaborating with Digital, Product, and Operations teams to digitize SME journeys

People & Culture Leadership

Building a high-performing SME banking team
Strengthening relationship management and sector specialization capabilities
Driving a strong performance culture anchored on accountability, customer focus, and collaboration
Mentoring senior leaders and building succession pipelines

Governance & Stakeholder Engagement

Ensure compliance with regulatory and internal governance standards
Contribute to enterprise-wide strategy, budgeting, and performance planning

Academic & Professional Qualifications

Bachelor’s degree in business, Finance, Economics, Banking, or related field
Master’s degree in business administration (MBA) or related field — preferred
Professional banking or finance qualification (e.g., CPA, ACCA, CFA, AKIB or equivalent)- advantageous.

Experience Required

10-12 years’ banking experience, with at least:
6–8 years in SME Banking leadership roles
Proven track record managing a large commercial/business banking portfolio
Demonstrated success in delivering loan and deposit growth with strong asset quality
Experience leading multi-segment or regional banking teams
Experience in a transforming or rapidly scaling bank is highly desirable
Exposure to digital transformation in business banking is an added advantage

Closing Date is 9th September 2026.

How to Apply

ALL applicants MUST apply online to email: recruitment@familybank.co.ke; closing date is 9th September 2026. Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted.

Apply: JA_Head_of_SME.pdf

Full Stack Software Developer at Family Bank Ltd

Job Purpose

The Full Stack Software Developer is responsible for the end-to-end design, development, and maintenance of web applications. This role bridges the gap between visual user interfaces and server-side logic.

You will work with modern front-end frameworks, back-end APIs, and database technologies to deliver seamless digital products.

Key Responsibilities:

The Full Stack Developer’s responsibilities are divided into four key domains: Front-End, Back-End, Database/DevOps, and Collaboration.

Front-End Development

Develop responsive, accessible, and performant user interfaces using modern frameworks (e.g., React, Angular, Vue.js).
Translate UI/UX design wireframes into high-quality, reusable code.
Optimize components for maximum performance across various devices and browsers.
Manage client-side state using libraries/tools (e.g., Redux, Zustand, Context API).
Implement front-end security best practices (e.g., XSS prevention, secure token storage).

Back-End Development

Design, build, and maintain scalable RESTful APIs or GraphQL endpoints.
Implement server-side logic, authentication/authorization (OAuth, JWT), and data validation.
Write clean, maintainable, and well-documented server-side code (e.g., Node.js, Python/Django, Java/Spring Boot, C#/.NET Core).
Integrate third-party services (payment gateways, messaging queues, external APIs).
Implement security measures (data encryption, SQL injection prevention, rate limiting).

Database & Infrastructure

Design relational (PostgreSQL, MySQL) and/or non-relational (MongoDB, Redis) database schemas.
Write optimized SQL queries, stored procedures, and manage database migrations.
Implement caching strategies (Redis, CDN) to improve application throughput.
Manage version control via Git (GitFlow, trunk-based development).
Deploy and maintain applications on cloud platforms (AWS EC2/Lambda, Azure App Services, GCP Run) using CI/CD pipelines (GitHub Actions, Jenkins, GitLab CI).

Collaboration & Best Practices

Participate in agile ceremonies (daily stand-ups, sprint planning, retrospectives).
Conduct code reviews to maintain quality, security, and style standards.
Write unit, integration, and end-to-end tests (Jest, PyTest, Selenium, Cypress).
Debug production issues across the entire stack (full-stack troubleshooting).
Document technical specifications, API schemas (OpenAPI/Swagger), and deployment runbooks.
Mentor junior developers and contribute to internal knowledge sharing.

Academic & Professional Qualifications

Education:

Bachelor’s degree in computer science, Software Engineering, or equivalent experience. •

Experience:

3+ years of professional experience in full stack development.
Technical Stack (Example): JavaScript/TypeScript, React/Angular/Vue, Node.js/Python/Java/.NET, SQL/NoSQL, REST/GraphQL, Git, Cloud services (AWS/Azure/GCP).

How to Apply

ALL applicants MUST apply online to email: recruitment@familybank.co.ke closing date is 3rd July 2026. Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted. “We are an equal opportunity employer”

Careers - Family Bank Limited, Kenya • Lead – Data Governance & Data Management • Data Engineer • Data Scientist

We’re looking for top talent across our data team:
• Lead – Data Governance & Data Management
• Data Engineer
• Data Scientist
Closing Date: 12th May 2026
Send your application to- recruitment@familybank.co.ke

For more details about the role, please scan the QR code provided in the poster or visit our careers page here: https://lnkd.in/dqkuCe2X

Canvassing will lead to automatic disqualification

Senior Officer Credit Risk at Family Bank Ltd

Job Purpose

The Senior Officer, under guidance of the Head Financial Risk, is responsible for monitoring and assessing management of credit risk across the Bank’s portfolio to ensure sustainable growth, regulatory compliance, and alignment with the Bank’s transformation agenda. The role involves strengthening credit risk management frameworks, providing independent oversight on lending decisions, and ensuring that new digital products, fintech partnerships, and innovative lending models are effectively risk-assessed.

Key Responsibilities

1. Credit Risk Governance & Framework

To work with risk and credit departments in developing, updating and implementation of robust credit risk policies, procedures, and frameworks in line with regulatory requirements and best practices.
In conjunction with risk and credit departments, develop and update the Bank’s risk appetite framework, with a focus on credit exposures across all segments (Retail, MSME, Corporate, Digital/Fintech).
Support automation and digital transformation of credit processes, including scoring models.

2. Oversight on the Credit Appraisal & Approval Processes

Independently review and challenge credit proposals, ensuring compliance with policy, regulatory guidelines, and risk appetite.
Provide expert opinion on complex credit applications and large exposures before escalation to senior committees.
Support the credit approval process for innovative products such as digital lending, buy-now-pay-later, and unsecured SME products.

3. Portfolio Monitoring and Risk Analytics

Monitor credit portfolio performance, concentration, and trends across business lines and branches.
Prepare regular portfolio risk dashboards, reports, and insights for Senior Management and the Board.

4. Development & Maintenance of Risk Registers and Credit Risk Limits

Work with credit department to proactively set and review credit risk limits.
Continuous update of the Risk Register on Credit Risk.
Assist Management in defining and proposing revisions of risk appetites for Credit Risk.
Ensure monthly collation of data on the KRIs for Credit Risk.
Recommend improvement in credit appetite, process, procedures, and policy as a result of risks identified from the monthly monitoring of KRIs.

5. Impairment, Provisioning & Capital Management

Oversee IFRS 9 credit impairment models, provisioning adequacy, and risk-adjusted capital allocation.
Collaborate with Finance and Credit departments to ensure accuracy and timeliness of reporting on provisions as per IFRS 9 and CBK Prudential Guidelines.
Provide inputs into Internal Capital Adequacy Assessment Process (ICAAP) on credit risk related aspects.

6. Credit Risk Assessments and Quality Assurance

Work with product, digital, and business transformation teams to assess credit risk implications of new products, channels, and partnerships.
Evaluate fintech and alternative lending models, ensuring sound risk controls and credit underwriting standards.
Strengthen use of data analytics, credit scoring, and alternative credit risk assessment models.
Snap checks at head office and branches to assess risks within credit processes.

7. Regulatory & Internal Compliance

Ensure full adherence to regulatory requirements, Central Bank guidelines, and internal policies.
Support regulatory inspections and provide timely, accurate reporting on credit risk.
Implement corrective actions from audits, regulatory feedback, and internal reviews.
Prepare comprehensive stress tests for management and regulatory reporting.

8. Stress Testing & Scenario Analysis

Establish and continuously enhance credit risk measurement systems including loss valuation models, sensitivity analysis, and scenario analysis.
Conduct stress tests for Credit Risk in line with CBK regulations.
Provide actionable recommendations from stress tests conducted to aid management decision-making.
Perform regular stress testing, scenario analysis, and early warning assessments to detect vulnerabilities and assist Management in credit risk decisions.

9. Reporting

Weekly reports to Management through the Head of Financial Risk on any significant existing and emerging credit risk exposures facing the Bank.
Under guidance from the Head of Financial Risk, prepare Monthly reports for the Management Credit Committee and Quarterly Board reports on Credit Risks.

10. Management of Risk Event Reporting and Emerging Risk Exposures

Ensure preparation of implementation plans on issues raised from risk event reports and risk assessments.
Follow up on closure of issues raised and prevent repeat incidences.

11. Capacity Building & Collaboration

Work with the Head of Financial Risk to provide guidance, mentorship, and training to credit risk analysts and officers where necessary.
Foster collaboration with Business, Compliance, Legal, and Operations to balance risk and growth.
Promote a culture of disciplined credit risk management across the Bank.

Qualifications & Experience

Bachelor’s degree in Finance, Accounting, Economics, Banking, Statistics, Credit Risk Management, or related field.
Professional qualifications such as CFA, FRM, CPA, ACCA, or any other relevant qualification in credit risk management.
At least 6–8 years’ experience in credit risk management, underwriting, or related functions in banking/financial services.
Comprehensive knowledge of credit risk frameworks, Basel II/III, IFRS 9, and regulatory guidelines.
Experience with digital lending, credit analytics, and transformation initiatives is a strong advantage.
Proficiency in risk modeling, data analysis, and risk reporting tools (Excel, SAS, Python, or similar).

Key Competencies

Technical Competencies

In-depth understanding of credit risk assessment, modeling, and monitoring.
Strong quantitative and analytical skills.
Knowledge of digital lending models, scoring systems, and risk automation tools.
Familiarity with regulatory frameworks and credit risk capital requirements.

Behavioral Competencies

High integrity, independence, and professional judgment.
Strong communication and influencing skills, especially with senior stakeholders.
Strong problem-solving and decision-making abilities.
Adaptability and resilience in a fast-changing transformation environment.

Performance Measures

Effectiveness of credit risk framework implementation.
Timeliness and quality of credit risk reporting.
Regulatory compliance and inspection outcomes.
Success in embedding credit risk considerations in transformation projects.
Capacity development and engagement within the credit risk team.

How to Apply

ALL applicants MUST apply online to the email; recruitment@familybank.co.ke closing date is 7th February 2026. Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted. We are an equal opportunity employer

Structured Trade Finance Manager – Middle Office at Family Bank Ltd

Job Purpose:

The Structured Trade Finance Manager-Middle office will provide strategic management of the bank’s structured trade finance portfolio and products, focusing on middle office functions to ensure efficient, compliant, and risk-controlled processing of structured trade finance transactions. The role will act as a bridge between front office relationship management and back-office operations, ensuring that all trade finance deals are accurately documented, executed, and monitored throughout their lifecycle. This position will also drive process improvements, implement controls to mitigate operational and credit risks, and ensure adherence to regulatory, compliance, and internal policy requirements, while supporting business growth and customer satisfaction.

Key Responsibilities:

Monitor the movement of stock under Collateral Management Financing Arrangements to ensure full control and compliance.
Act as the primary liaison between the Bank and the Collateral Manager.
Maintain and reconcile stock cards on daily basis against Collateral Manager warehouse receipts.
Facilitate and manage release orders in coordination with the Collateral Manager.
Ensure timely receipt of export documentation in line with the approved Collateral Management Financing structure.
Track shipping documents and maintain continuous follow-up with the Trade Finance Back Office to ensure prompt receipt of payments.
Monitor and support other structured trade finance products, including dealership transactions.
Manage structured trade finance loans, including reconciliation and ongoing monitoring.
Oversee relationship management across the import and export ecosystem, including logistics firms, warehouses, collateral managers, export agencies, and other partners.
Ensure implementation and adherence to all Compliance, Anti-Money Laundering (AML), and
Sanctions requirements as defined in policies, procedures, and processes, including trade finance product audits.
Build and maintain strong working relationships with internal stakeholders such as Business Units,
Branches, Trade Finance Front and Back Office, Compliance, Audit, Credit, Product, and Legal teams to ensure alignment and effective execution.
Ensure all trade finance products comply with applicable regulatory requirements.
Align product execution with approved processes and procedures to deliver high-quality and efficient service standards.
Support training and capacity-building initiatives on trade finance solutions across the bank network in collaboration with the Trade Finance Front Office.
Align structured trade finance activities with the overall Trade Finance and Bank strategy.
Support and drive trade finance digitalization initiatives.
Collaborate with Marketing, Trade Finance Front Office, and Customer Service teams to develop go-to-market strategies and support campaigns aimed at increasing product adoption.
Continuously identify gaps in the trade finance product value proposition and contribute to product enhancement and revamp initiatives.
Conduct market research to identify customer needs, industry trends, and competitive insights
Any other official duty that may be allocated from time to time.

Qualifications/Experience:

Bachelor’s degree in commerce or business-related field
Minimum Banking experience of at least five (5) years
Experience in Trade Finance back office or middle office role for a minimum of 3 years
Certified Trade finance specialist an added advantage
A customer-focused professional with strong analytical capabilities
Proven ability to build and manage high-value corporate relationships.

Competencies/Attributes:

Strong business acumen with a deep understanding of trade finance solutions.
Strategic leadership skills
Ability to work in a fast-paced environment and deliver results under pressure.
Excellent communication and interpersonal skills to engage with corporate and trade finance clients.
Proficiency in computer use including MS Office tools and banking systems

How to Apply

SME Credit Analyst at Family Bank Ltd

Job Purpose:

Handling SME credit applications by conducting thorough appraisal while mitigating credit risk and ensuring compliance with the laid down bank lending policies and procedures

Key Responsibilities:

Responsible for credit underwriting, proper loan structuring, applicant interviewing, and perceptive character judgment.
Conduct thorough analysis of financial statements and assessment of corporates credit applications, including new clients & existing clients.
Present analysis, findings, and recommendations to Credit Department, especially findings that involve a borrower’s ability to repay
Develop and prepare spreadsheets and models to support analysis of new and existing corporate credit applications.
Coordinate with Credit Department to ensure applications are processed within agreed TAT and escalate violations to the Head – MSME.
Monitor portfolio performance, ensuring delinquencies and non-performing loans (NPLs) remain within acceptable thresholds.
Ensuring Credit Policies, Product Profiles and set timelines are adhered to in appraising corporate credit facilities.
Maintain high professional standards and strive to provide quality services and competitive pricing to clients.
Ensure full compliance with KYC, AML, and regulatory requirements, maintaining up-to-date client records.
Adhere to the bank’s policies, standard operating procedures, and central bank regulations
Ensure high audit rating is attained.
Work in close co-operation with the Credit teams to ensure all necessary documentation is completed and all the procedures have been adhered to prior to drawn down.
Ensure high audit rating is attained.
Any other official duty that may be allocated from time to time.

Qualifications & Experience

Hold a bachelor’s degree in business, Accounts, Finance or related field.
Professional Credit or Accounting qualifications a plus.
Have a minimum Banking experience of at least five (5) years
Strong Knowledge in Credit and Risk Analysis, risk assessment and structured financing.
Proven ability to build and manage high-value corporate customers

How to Apply

Relationship Manager – Msme Banking at Family Bank Ltd

Job Purpose:

The Relationship Manager will be responsible for developing and managing a portfolio of MSME clients, identifying business opportunities, and ensuring seamless delivery of banking solutions. The role demands a strong focus on business development, portfolio growth, risk management, and cross-selling to maximize MSME revenue.

Key Responsibilities:

Maintain a high level of client satisfaction in generating, managing and servicing a portfolio of MSME clients while ensuring the bank becomes the choice for their Investment and Banking.
Identify and pursue new business opportunities to expand the MSME portfolio.
Drive sales of MSME Banking products, including lending, deposits, and investment solutions.
Develop and maintain a pipeline of potential clients and actively convert leads into business.
Responsible for sales, self-management, credit analysis, proper loan structuring, applicant interviewing, and perceptive character judgment.
Maintain high professional standards and strive to provide quality services and competitive pricing to clients.
Leverage existing client relationships to cross-sell the bank’s full range of financial products.
Ensure exceptional client service by addressing client needs and providing tailored financial solutions.
Performing to plans as agreed, to drive profitability and increase market share.
Monitor MSME portfolio performance, ensuring delinquencies and non-performing loans (NPLs) remain within acceptable thresholds.
Work in close co-operation with Business Intelligence, Credit and Risk teams to ensure that impairments and losses are kept at a minimum
Ensure recoveries for own portfolio are done daily and maintain the NPL to below set targets.
Ensure full compliance with KYC, AML, and regulatory requirements, maintaining up-to-date client records.
Adhere to the bank’s policies, standard operating procedures, and central bank regulations.
Managing your own portfolio and ensuring that risk profiles (book mix) are managed by sales of the correct products within approved risk management criteria.
Coordinate with Credit Department to ensure applications are processed within agreed TAT and escalate violations to the Head – MSME.
Work in close co-operation with the Credit teams to ensure all necessary documentation is completed and all the procedures have been adhered to prior to drawn down.
Any other official duty that may be allocated from time to time.

The Person:

The ideal candidate must possess the following:

Qualifications/Experience:

Bachelor’s degree in finance, business Administration, organizational development, or related field.
Minimum 7 years of experience in MSME banking, with at least 5 years in a business development role.
Strong knowledge of credit analysis, risk assessment, and structured financing.
A master’s degree qualifications and experience are an added advantage.
Proven ability to build and manage high-value MSME relationships.

How to Apply

ALL applicants MUST apply online to the email; recruitment@familybank.co.ke; closing date is 7th February 2026. Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted. We are an equal opportunity employer

Relationship Manager – Chinese Banking at Family Bank Ltd

Job Purpose:

The incumbent will be responsible for the overall management and development of the Chinese business in the bank.

Key Responsibilities:

Drive profitable revenue and volume growth with a focus on new acquisitions, deepening existing customer relationships and cross-selling.
Achieve agreed sales targets for new accounts, assets and liabilities by establishing/recruiting new banking relationships, managing and growing existing banking relationships with our Chinese customers and Business Club members.
Train staff on Chinese banking services to create customer product awareness.
Keep current on business trends and competitor offerings by gathering market intelligence to maintain a competitive edge.
Responsible for identifying and reporting potential and actual Money Laundering Risk, including suspicious transactions in accordance with the laid down AML policies procedures.
Manage Chinese customer requests and transactions in compliance to FBL operational guidelines and procedures with zero tolerance to operational risk and frauds.
Develops, coach, motivates and manages the performance of individuals and teams within Chinese,
Diaspora & Business Club segment to achieve success in career and business goals.
Actively provide leadership by contributing to the collective Leadership Agenda and sharing business insights/ feedback with the Head of Retail Banking to maximize the overall performance and wellbeing of the department.
Role Model the Brand and Corporate Values of the Bank in the internal and external market environment
Marketing of Diaspora and Business Club services to our customers.
Planning the Calendar of events for the Chinese and Business Club banking members.
Planning and management of the international Business exposure trips for the Business Club members per year.
Developing an annual learning program for the Chinese and Business Club members making sure we adhere to offering one seminar every quarter for the members.
Ensure Chinese Credit file documentation standards are adhered to.
Monitor the approval, disbursal and updating process, periodic credit reviews, and deductions or repayments by diaspora customers.
Reviewing daily loan disbursement with reference to current policies, procedures and the booking of correct product code under Chinese and Business club
Ensuring quality service delivery for customers to achieve agreed service levels in coordination with the
Branches Management and Chinese as well as Diaspora Banking Unit.
Ensuring that all new business is in line with KYC and CTF laws and regulations and customer information is regularly updated
Any other official duty that may be allocated by management from time to time

Qualifications:

Holds a Bachelor’s Degree in Business, Accounts, Finance or related field.
Proficiency in Chinese language- Oral and Written.
Have a minimum of two (2) years practical experience with proven result-oriented track record in Chinese business.
Experience in banking background is a plus.
Honest and with high integrity.

How to Apply

Relationship Manager- Corporate Banking at Family Bank Ltd

Job Purpose:

The Relationship Manager will be responsible for developing and managing a portfolio for corporate clients, identifying business opportunities, and ensuring seamless delivery of banking solutions. The role demands a strong focus on business development, portfolio growth, risk management, and cross-selling to maximize revenue.

Key Responsibilities:

Maintain a high level of client satisfaction in generating, managing and servicing a portfolio of corporate clients while ensuring the bank becomes the choice for their Investment and Banking.
Identify and pursue new business opportunities to expand the corporate portfolio.
Drive sales of Corporate Banking products, including lending, deposits, and investment solutions.
Develop and maintain a pipeline of potential clients and actively convert leads into business.
Responsible for sales, self-management, credit analysis, proper loan structuring, applicant interviewing, and perceptive character judgment.
Maintain high professional standards and strive to provide quality services and competitive pricing to clients.
Leverage existing client relationships to cross-sell the bank’s full range of financial products.
Ensure exceptional client service by addressing client needs and providing tailored financial solutions.
Performing to plans as agreed, to drive profitability and increase market share.
Monitor portfolio performance, ensuring delinquencies and non-performing loans (NPLs) remain within acceptable thresholds.
Work in close co-operation with Business Intelligence, Credit and Risk teams to ensure that impairments and losses are kept at a minimum
Ensure recoveries for own portfolio are done daily and maintain the NPL to below set targets.
Ensure full compliance with KYC, AML, and regulatory requirements, maintaining up-to-date client records.
Adhere to the bank’s policies, standard operating procedures, and central bank regulations.
Managing your own portfolio and ensuring that risk profiles (book mix) are managed by sales of the correct products within approved risk management criteria.
Coordinate with Credit Department to ensure applications are processed within agreed TAT and escalate violations to the Head – Corporate and Trade Finance.
Work in close co-operation with the Credit teams to ensure all necessary documentation is completed and all the procedures have been adhered to prior to drawn down.
Any other official duty that may be allocated from time to time

The Person:

The ideal candidate must possess the following:

Qualifications/Experience:

Bachelor’s degree in commerce or business-related field
Minimum Banking experience of at least five (5) years
Experience in business development for a minimum of 3 years
Strong Knowledge in Credit and Risk Analysis, risk assessment and structured financing.
Marketing Qualifications and experience are an added advantage.
Proven ability to build and manage high-value corporate relationships.

How to Apply

Manager Credit Risk at Family Bank Ltd

Job Purpose:

The Manager – Credit Risk is responsible for monitoring, assessing, and managing credit risk across the Bank’s portfolios to ensure sustainable growth, regulatory compliance, and alignment with the Bank’s transformation agenda. The role involves strengthening credit risk management frameworks, providing independent oversight on lending decisions, and ensuring that new digital products, fintech partnerships, and innovative lending models are effectively risk-assessed.

Key Responsibilities:

Credit Risk Governance & Framework

Work with credit department to ensure development and implementation of robust credit risk policies, procedures, and frameworks in line with regulatory requirements and best practices.
Contribute to the development of the Bank’s risk appetite framework, with a focus on credit exposures across all segments (Retail, MSME, Corporate, Digital/Fintech) in conjunction with credit department.
Support automation and digital transformation of credit processes, including scoring models.

Oversight on the Credit Appraisal & Approval processes

Independently review and challenge credit proposals, ensuring compliance with policy, regulatory guidelines, and risk appetite.
Provide expert opinion on complex credit applications and large exposures before escalation to senior committees.
Support the credit approval process for innovative products such as digital lending, buy-now-paylater, and unsecured SME products.

Portfolio Monitoring and Risk Analytics

Monitor credit portfolio performance, concentration, and trends across business lines and branches.
Prepare regular portfolio risk dashboards, reports, and insights for Senior Management and the Board.

Development & Maintenance of Risk Registers and credit risk limits

Work with credit department to proactively set and review Credit risk limits
Continuous update of the Risk register on Credit Risk
Assist Management in defining and proposing revisions of risk appetites for Credit Risk
Ensure monthly collation of data on the KRIs for credit Risk.
Recommend improvement in credit appetite, process, procedures and policy as a result of risks identified from the monthly monitoring of KRIs

Impairment, Provisioning & Capital Management

Oversee IFRS 9 credit impairment models, provisioning adequacy, and risk-adjusted capital allocation.
Collaborate with Finance and Credit departments to ensure accuracy and timeliness of reporting on provisions as per IFRS 9 and CBK Prudential Guidelines
Provide inputs into Internal Capital Adequacy Assessment Process (ICAAP) on credit risk related aspects

Credit Risk Assessments and Quality Assurance

Work with product, digital, and business transformation teams to assess credit risk implications of new products, channels, and partnerships.
Evaluate fintech and alternative lending models, ensuring sound risk controls and credit underwriting standards.
Strengthen use of data analytics, credit scoring, and alternative credit risk assessment models.
Snap check on head office and branches to assess risks within credit processes.

Regulatory & Internal Compliance

Ensure full adherence to regulatory requirements, central bank guidelines, and internal policies.
Support regulatory inspections and provide timely, accurate reporting on credit risk.
Implement corrective actions from audits, regulatory feedback, and internal reviews.
Prepare comprehensive stress tests for management and regulatory reporting.

Stress Testing & Scenario Analysis

Establish and continuously enhance credit risk measurement systems including loss valuation models, sensitivity analysis and scenario analysis.
Conduct stress tests for Credit risks in line with CBK regulations.
Provide actionable recommendations from the stress tests conducted to aid management in decision making.
Perform regular stress testing, scenario analysis, and early warning assessments to detect vulnerabilities to assist Management in decisions relating to credit risk.

Reporting

Weekly reports to Management on any significant existing and emerging credit risk exposures facing the bank.
Prepare Monthly reports to Management Credit Committee and Quarterly Board reports on Credit Risks

Management of Risk Event Reporting and Emerging Risk Exposures

Ensure preparation of implementation plans on issues raised from risk event reports and risk assessments.
Follow up for closure of issues raised and aversion of repeat incidences.

Capacity Building & Collaboration

Provide guidance, mentorship, and training to credit risk analysts and officers where necessary
Foster collaboration with Business, Compliance, Legal, and Operations to balance risk and growth.
Promote a culture of disciplined credit risk management across the Bank.

Qualifications & Experience

Bachelor’s degree in finance, Accounting, Economics, Banking, Statistics, or related field.
Master’s degree or professional qualification (e.g., CFA, FRM, CPA, ACCA) preferred.
At least 8–10 years of experience in credit risk management, underwriting, or related functions in banking/financial services.
Strong knowledge of credit risk frameworks, Basel II/III, IFRS 9, and regulatory guidelines.
Experience with digital lending, credit analytics, and transformation initiatives is a strong advantage.
Proficiency in risk modeling, data analysis, and risk reporting tools (Excel, SAS, Python, or similar)

Key Competencies

Technical Competencies

In-depth understanding of credit risk assessment, modeling, and monitoring.
Strong quantitative and analytical skills.
Knowledge of digital lending models, scoring systems, and risk automation tools.
Familiarity with regulatory frameworks and credit risk capital requirements.
Behavioral Competencies
High integrity, independence, and professional judgment.
Strong communication and influencing skills, especially with senior stakeholders.
Problem-solving and decision-making abilities.
Adaptability and resilience in a fast-changing transformation environment.
Leadership and team development skills.
Performance Measures
Effectiveness of credit risk framework implementation.
Portfolio quality indicators (NPL ratios, impairment coverage, concentration risk).
Timeliness and quality of credit risk reporting.
Regulatory compliance and inspection outcomes.
Success in embedding credit risk considerations in transformation projects.
Staff capacity development and engagement within the credit risk team.

How to Apply

ALL applicants MUST apply online to the email; recruitment@familybank.co.ke; closing date is 7th February 2026. Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted.

“We are an equal opportunity employer”

Manager IT Risk at Family Bank Ltd

Job Purpose:

The Manager ICT risk is responsible for establishing, implementing, and maintaining the Bank’s ICT Risk Management Framework in compliance with the Central Bank of Kenya (CBK) Guidelines and global standards which include ISO 27001, NIST CSF, COBIT, Basel Accords and other best practices.

This role provides oversight of ICT risk, cybersecurity, vendor/third-party risk, and operational resilience. It ensures effective risk governance, regulatory compliance, and supports the Bank’s digital transformation agenda while safeguarding customer data, systems, and reputation.

The Manager ICT risk closely with ICT, Cybersecurity, Operations, Internal Audit, ExCo, and the Board Risk Committee to ensure technology risk exposures are identified, mitigated, monitored, and reported effectively

Key Responsibilities:
ICT Risk Framework & Governance

Develop, implement, and maintain the ICT Risk Management Framework aligned to CBK/PG/08,
Prudential Guidelines, and ISO/NIST/COBIT standards.
Review ICT policies, procedures, and controls across the Bank.
Define and monitor ICT risk appetite, Key Risk Indicators (KRIs), and emerging risks, reporting to
ExCo and the Board Risk Committee.
Prepare and present ICT risk dashboards, incident reports, and governance updates to ICT
Steering Committee, Service Council, Risk Champions, and Board Risk Commitee.
Drive ICT risk awareness and training to embed a risk-aware culture across the Bank.
Align the IT Risk Framework with the Banks overall strategy.

ICT Risk Identification, Assessment & Mitigation

Ensure ICT risk assessments are conducted, Risk Control Self-Assessments (RCSAs), and control testing for systems, infrastructure, and digital platforms.
Ensure identification of risks across core banking, mobile/internet banking, agency, card systems, fintech integrations, and cloud solutions.
Ensure update the ICT risk register, dashboards, and heat maps.
Work with ICT Security to review cyber threats, vulnerabilities, and incident responses.
Track closure of ICT risk issues, regulatory findings, and internal/external audit recommendations.
Provide assurance on IT resource adequacy, capacity, and allocation, ensuring resourcing decisions do not expose the Bank to operational or compliance risks

Technology Projects & Change Risk Advisory

Provide ICT risk advisory for new products, core banking upgrades, and new systems implementation.
Support the Change Advisory Board (CAB) by reviewing risks in major system changes.

Cybersecurity & ICT Oversight

Oversee penetration test and vulnerability assessment results, ensuring timely remediation.
Monitor privileged access controls and cyber incident logs for risk exposures.
Ensure compliance with PCI DSS, ISO 27001, and CBK directives.
Safeguard confidentiality, integrity, and availability of data in compliance with the Data Protection Act 2019.

Business Continuity & Resilience (BCP & BIA)

Lead Business Impact Analysis (BIA) to identify critical ICT systems, processes, and dependencies.
Drive regular Business Continuity (BCP) and Disaster Recovery (DR) testing, scenario simulations, and ensure results are documented, tracked, and reported to CBK, ExCo, and the Board Risk Committee.
Monitor resilience gaps and ensure corrective actions are closed.

Vendor & Third-Party Risk Management

Conduct risk assessments for outsourced ICT services, fintech partners, and third-party service providers.
Ensure vendor contracts and SLAs include regulatory, ICT security, and resilience obligations.
Monitor vendor performance and escalate significant risks to management.

Fraud Risk & Revenue Assurance Oversight

Review fraud-related ICT incidents, ensuring root cause analysis and closure of control gaps.
Evaluate revenue assurance risks such as failed billing, duplicate reversals, or leakage, and recommend remediation.
Report fraud/revenue assurance risk trends to CRO to facilitate reporting to Executive Commitee and Board Risk Committee.

Monitoring, Reporting & Regulatory Liaison

Conduct compliance reviews against CBK Prudential Guidelines, Risk Management Guidelines, and other ICT-related regulations.
Provide ICT risk regulatory reporting to CBK, including posture, incidents, and BCP/DR test outcomes.
Prepare ICT risk dashboards, KRI reports, and heat maps for senior management, Executive Commitee and Board governance committees.
Liaise with Internal/External Audit and CBK inspectors on ICT risk matters, ensuring timely closure of findings.
Continuously scan the external environment to for emerging risks and new regulations impacting ICT Risk Framework.

Leadership & Capacity Building

Supervise and mentor ICT Risk staff to deliver departmental objectives.
Build capacity across the Bank in ICT risk management, fraud risk awareness, and resilience practices.
Recommend tools, systems, and automation to enhance ICT risk monitoring and reporting.
Support the CRO in managing broader IT, operational and reputational risks as required.

Qualifications & Experience

Bachelor’s degree in information technology, Computer Science, Cybersecurity, or Risk Management.
Master’s degree preferred.
Professional certifications: Either CRISC, CISSP, CISM, CISA, CISSP, IRMCert, ISO 27001 Lead
Implementer/Auditor, PCI DSS lead implementor/Auditor, ITIL, PrinceII/PMP,
6–8 years’ ICT risk, audit, or security experience in banking/financial services.
Strong knowledge of CBK Prudential Guidelines, CBK/PG/08 ICT Risk Guidelines, Data Protection Act 2019, Basel II/III, PCI DSS.
Experience with ICT project risk advisory, BCP/DR testing, vendor risk management, and
fraud/revenue assurance oversight

How to Apply

“We are an equal opportunity employer”

Senior Manager – Sustainability at Family Bank Ltd

Job Purpose:

The Senior Manager – ESG is responsible for designing, implementing, and managing the Bank’s ESG strategy, policies, and reporting framework. This role will ensure the integration of sustainability and responsible banking practices into the Bank’s operations, lending, investment, and transformation initiatives. The incumbent will drive ESG compliance, stakeholder engagement, and innovation, positioning the Bank as a leader in sustainable finance during its transformation journey

Key Responsibilities:

ESG Strategy & Integration

Develop and implement the Bank’s ESG strategy aligned to regulatory requirements, international frameworks (e.g., TCFD, UN PRI, GRI, SASB, IFC Performance Standards), and the Bank’s transformation agenda.
Embed ESG considerations into lending, investment, risk management, procurement, and overall business decision-making.
Partner with business units to design sustainable finance products and services (green loans, sustainability-linked bonds, renewable energy financing).

Governance & Risk Management

Establish and maintain ESG governance structures and frameworks across the Bank.
Identify, assess, and manage ESG risks, including climate, reputational, social, and governance risks.
Support the Chief Risk Officer and Management Committees in setting ESG risk appetite and monitoring exposures.

Reporting & Compliance

Lead the development of ESG disclosures, sustainability reports, and integrated reports in line with regulatory requirements and international standards.
Monitor compliance with ESG-related regulatory guidelines, Central Bank directives, and sustainability reporting frameworks.
Provide ESG insights and updates to Management, Risk Committees, and the Board.

Stakeholder Engagement

Engage with regulators, investors, rating agencies, NGOs, and other stakeholders on ESG matters.
Build partnerships with development finance institutions (DFIs), donors, and sustainability networks to support ESG financing opportunities.
Drive customer and community engagement on sustainability and responsible banking initiatives.

Transformation & Change Management

Ensure ESG considerations are embedded into the Bank’s transformation projects, including digitalization, process redesign, branch modernization, and cultural change programs.
Advise on sustainable procurement, green operations, and energy efficiency initiatives within the Bank.
Support the Bank’s commitment to achieving Net Zero and other sustainability pledges.

Capacity Building & Culture

Develop ESG awareness and training programs for staff, management, and the Board.
Champion a sustainability culture within the Bank, ensuring alignment of business goals with ESG values.
Mentor ESG staff and cross-functional teams to enhance capability.

Qualifications & Experience

Bachelor’s degree in environmental science, Finance, Economics, Sustainability, Business, or related field.
Master’s degree and/or professional certification (e.g., CFA ESG, GARP SCR, SASB FSA, Sustainability Reporting Certification) preferred.
Minimum 8-10 years’ experience, with at least 5 years in ESG, sustainability, responsible finance, or risk management within financial services or consulting.
Strong understanding of ESG frameworks (GRI, SASB, TCFD, UN SDGs, Equator Principles).
Experience in sustainable finance products, climate risk assessment, and stakeholder engagement.
Exposure to ESG integration in a banking transformation context is highly desirable.

Key Competencies

Technical Competencies

Expertise in ESG risk management and sustainability reporting.
Knowledge of climate risk, social impact, corporate governance, and sustainable finance instruments.
Strong data analysis and reporting skills (Power BI, ESG reporting software).
Familiarity with regulatory ESG requirements and emerging sustainability trends in banking.

Behavioral Competencies

High integrity and professional judgment.
Strong leadership and influencing skills with the ability to engage senior stakeholders.
Excellent communication and advocacy skills, with ability to translate ESG concepts into business opportunities.
Strategic thinker with an innovative mindset.
Resilience and adaptability in a transformation environment.
Performance Measures
Development and execution of the Bank’s ESG strategy.
Timeliness and quality of ESG disclosures and regulatory compliance.
Successful integration of ESG into lending, investment, and risk frameworks.
Growth of sustainable finance products and portfolios.
Stakeholder satisfaction and positive ESG ratings.
Increase in staff ESG awareness and adoption of sustainable practices.

How to Apply

“We are an equal opportunity employer”

Senior Officer – Early Arrears Management at Family Bank Ltd

Job Purpose:

Collections and Recoveries of early arrears.

Key Responsibilities

Identify and review continually processes and procedures within the Region Perform collection function of early arrears in 1-90DPDs that will entail among others, the following.

Demand and enforce repayment of the delinquent loans from Relationship offices and branches.
Negotiate for repayment with defaulting customers during recovery enforcement process.
Monitor arrangements for payments from bad debtors.
Visit the clients/businesses with struggling loan facilities.
Review daily system/credit monitoring loan reports and identify non-performing accounts with irregularities and proactively follow-up to ensure corrective action taken in line with credit policy.
Facilitate issuance of demand letters, instructions to repossess and statutory notices that are due.

Liaise with auctioneers in the realization of securities and monitoring auctioning process to satisfactory conclusion.
Liaise with Legal Department recovery litigations and where legal interpretations are required.
Managing effective relationships with internal and external customers.
Ensure effective communication with internal and external customers in writing (correspondence), on phone or in person.
Prepare, submit detailed and accurate reports from recovery assignments making actionable businessoriented recommendations to management
To supervise, coach and train staff in Early Arrears management (if any).
Training staff on collection as well as continuous development of the team through proper leadership, mentoring and coaching.
Monitor and evaluate the performance of individuals and the regional team to ensure that maximum effort is directed towards achieving the regional objectives.
Accountable for the branch team’s compliance with regulations and the Bank’s policies and procedures.
Achieve credit control assessment targets / audit.
Evaluate cost/benefits, identify appropriate alternatives and make innovative initiatives to improve work efficiency
Perform any other official duties as allocated by management from time to time.

Qualifications:

Hold a Bachelor’s Degree in Business, Accounts, Finance or related field.
Professional Credit or Debt recovery qualifications a plus.
Have a minimum of four (4) years practical experience with proven result-oriented track record in recoveries.
Experience in banking & legal background a plus.
Sound knowledge of the Bank’s policies and procedures
Computer skills: adept in use of Ms Word, Excel, Access, PowerPoint, Internet and email.

How to Apply

ALL applicants MUST apply online to the email: recruitment@familybank.co.ke Closing date: 16th January 2025

Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted.

Credit Analyst at Family Bank Ltd

Job Purpose:

Analysis and approval of credit facilities to mitigate credit risk by ensuring compliance with laid down bank lending policies and procedures

Key Responsibilities:

Assessing and approving facility applications within discretion limits, ensuring adherence to Policy and making recommendations to higher authority for facilities above personal discretion limit
Analyse Credit Applications critically and make prompt & correct decisions as per the policies guided by CBK prudential guidelines.
Ensure compliance with service standards as per SLA terms to support business growth and ensure efficient turnaround time (TAT) on facility approvals and in the event of delays, ensure appropriate escalation.
Review the performance of the loan book.
Conduct training for Consumer credit officers
Providing leadership to Consumer credit staff in Head office
Ensuring Maintenance of staff facilities in the Flexcube system; and amendments as required [Disbursement, Loan Amounts, Interest Rates, Tenor, and Security].
Provide advice/coaching/guidance/training on all aspects of credit policy and procedures, as may be required by Credit team, Credit Unit Business teams and Branch Credit teams.
Participate actively in system improvement/implementation process; giving user requirements and critique the system
Guide all credit officers and managers on policy matters on day to day works.
Handle queries relating to system issues [interest rates amendments, loan restructure in system].
Preparation of facility letters, security/collateral documentation checklists, conditions checklists.
Document and update procedures for the role on annual basis.
Ensure full compliance to the bank’s lending policies and procedures and with compliance with the Central Bank’s prudential guidelines.
Any other official duty that may be allocated from time to time.

The Person:

The ideal candidate must possess the following:

Qualifications/Experience:

Hold a bachelor’s degree in business, Accounts, Finance or related field.
Professional Credit or Accounting qualifications a plus.
Have a minimum of three (3) years’ practical experience with proven result-oriented and a track record in recoveries.
Experience in banking & legal background a plus

How to Apply

ALL applicants MUST apply online to the email: recruitment@familybank.co.ke Closing date: 16th January 2025

Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted.

Manager – Direct Sales at Family Bank Limited

MANAGER – DIRECT SALES

REPORTING TO: Senior Manager – Direct Sales

Job Purpose

The Manager – Direct Sales Force is responsible for leading, motivating, and managing a team of direct sales representatives to achieve and exceed sales targets, expand market share, and enhance customer acquisition and retention through effective strategy implementation and operational excellence.

Key Responsibilities

Sales Strategy & Execution

Develop and execute innovative sales strategies and programs to meet the Bank’s 5-year growth plan, focusing on new market penetration and key demographic capture.
Set sales targets, KPIs, and incentive frameworks for frontline sales teams.
Drive sales through proactive lead generation, direct customer engagement, and effective product/service presentation.
Monitor competitor activity and market trends to optimize sales approaches.

Team Leadership & Performance Management

Lead, mentor, and motivate the direct sales teams to achieve individual and team targets.
Implement KPI-driven performance management, coaching, and development programs.
Foster a high-performance, accountable, and customer-focused culture.
Train and mentor sales representatives, providing on-the-ground support and fostering a high-performance culture.
Monitor sales metrics, analyze performance data, track KPIs, and report results to senior management.

Revenue & Portfolio Growth

Driving growth in retail deposits, loans, MSME lending, and digital banking adoption.
Monitor sales performance, pipeline health, and conversion rates.
Collaborate with Marketing, Product, and Digital Banking teams to generate leads and optimize campaigns.

Customer Relationship & Experience

Ensure frontline teams provide exceptional customer engagement and service.
Address escalated client issues and implement resolution strategies.
Enhance customer acquisition, retention, and cross-selling metrics.
Build and maintain strong relationships with key clients and partners to ensure customer satisfaction and loyalty.

Reporting & Analytics

Monitor and report on sales KPIs, revenue growth, and team performance.
Utilize CRM and analytics tools to track pipeline, client activity, and sales effectiveness.
Any other official duty that may be allocated from time to time.

Key Performance Indicators (KPIs)

Business Growth & Revenue

Achievement of sales targets for deposits, loans, MSME, and digital products.
Number of new clients acquired through direct sales channels.
Revenue growth and cross-selling ratios.

Team Performance

Achievement of individual and team sales KPIs.
Employee engagement, retention, and development within the sales team.
Training completion and adoption of sales best practices.

Customer Experience

Customer satisfaction and retention rates for clients acquired via direct sales.
Resolution of escalated complaints and issues.

Process & Operational Efficiency

Sales process adherence and conversion efficiency.
Effective use of CRM and analytics tools to manage pipelines.
Ensure all sales activities adhere to company policies, procedures, and industry regulations.

The Person

Qualifications & Experience

Education: Bachelor’s degree in Finance, Business Administration, Marketing, or related field. MBA preferred.
Professional Qualifications: Relevant certifications in sales, marketing, or banking are an advantage.

Experience

Minimum 5 years in retail banking, financial services, or direct sales management.
At least 5 years in a leadership role managing direct sales teams, preferably in banking.
Proven track record of driving revenue growth, portfolio acquisition, and team performance.
Experience in digital banking sales or MSME banking is highly desirable.

Technical Competencies

Expertise in retail, MSME, and digital banking sales strategies.
Strong knowledge of direct sales management, distribution channels, and client acquisition.
Ability to analyze sales data, market trends, and pipeline metrics.
CRM and sales analytics proficiency.
Business development, negotiation, and relationship management skills.

Behavioral Competencies

Results-driven with a strong target orientation.
Leadership and team-building capabilities.
Strategic thinker with excellent problem-solving skills.
Customer-centric mindset with focus on engagement and retention.
Adaptable, resilient, and innovative in a fast-paced, high-growth environment.

How to Apply

ALL applicants MUST apply online to the email: recruitment@familybank.co.ke Closing date: 16th January 2025

Canvassing will automatically disqualify the candidate.
Only shortlisted candidates will be contacted.

rade & Treasury Operations at Family Bank Ltd

Job Purpose:
Processing Trade transactions end to end, Reconciliations and reporting

Key Responsibilities

Trade Finance Transactions

Letters of credit – booking, document handling and settlements
Guarantees sealing and approval on KRA system
Guarantees confirmations to counterparties
Bills for Collection
Collateral Management (CMA)
Any other products on-boarded

Dealer Floor plan Transactions

Receive Documents
Maintain Exposure/room
Release documents to dealers on request and upon confirmation of funds availability
Settlements on maturity date

Responsible for identifying and reporting potential and actual Money Laundering Risk, including suspicious transactions in accordance with the laid down AML policies and procedures.
Ensure adherence of all bank’s prescribed processes, standard operating procedures and central bank requirements.
Ensuring compliance with the Bank’s policies and procedures.
Role Models the Brand and Corporate Values of the Bank in the internal and external market environment
Works as part of a team for the purpose of winning together
Ensuring that all businesses are in line with KYC, CTF and AML laws and regulations
Any other official duty as may be assigned by the management from time to time.

Qualifications

University degree or equivalent in accounting, finance, economics or business-related field.
Knowledge of trade finance products.
Knowledge of UCP,
Computer Literacy
Understanding of SWIFT messages and processes.

Key Competencies and Attributes

Understand the Banking Act, Prudential guidelines, AML and general laws relating to banking.
Understanding of trade finance operations
Management and leadership ability: Have excellent interpersonal, organizing and people management skills.
Excellent communication skills, with outstanding reporting and numerical skills.
High level of integrity and team player
Paying attention to details.
Customer service skills.

How to Apply

Send your CV and Cover Letter to recruitment@familybank.co.ke Deadline: 17th October 2025

Manager Trade Operations at Family Bank Ltd

Job Purpose:

To provide strong management and excellent operational support to the Senior Manager-Trade by taking responsibility for managing all aspects of Trade Operations

Key Responsibilities

Consistently provide exemplary operational and processing support in relation to Letters of Credits,
Acceptances, Avalized Bills, Guarantees, Documentary Collections, Trade Loans and structured products/facilities.
Prevent exposures and impacts of operational risks associated with various Trade Finance Products.
Consistently ensure adherence to and application of established bank policies, processes, procedures and tools to achieve optimal efficiency, compliance and cost containment.
End-to-End handling of Collateral Management transactions for different commodities with associated import and export documentation and other related activities.
Continuous training of staff in Operations [both Head Office and branches], to ensure there’s proper succession planning and a pool of competent staff the bank can tap from for both back and front office roles.
Develop and implement programs that support capacity building within the department.
Identify strengths and development areas and ensure that staff receive adequate training intervention aimed at ensuring staff are appropriately skilled in doing their jobs.
Ensuring strict adherence to Credit approval conditions to avert exposures in the life cycle of a transaction.
Limit potential losses to the bank by ensuring that laid-down Trade processes and procedures are adhered to.
Ensuring superior processing of all Trade Finance products in line with the applicable ICC publications.
Handling Trade Finance Processing System roll outs/integrations/upgrades.
Responsible for the implementation and adoption within Trade Operations unit of all Compliance, AntiMoney Laundering and Sanctions related requirements contained in policies, procedures and processes, including Business Continuity Management.
Liaising with various stakeholders within and outside the bank on all various Trade Finance matters.
Ensure timely and regular reconciliation of all items pertaining to Trade Finance in Nostro, Liability Accounts and suspense accounts
Identify the major risks faced by the Trade Operations unit and ensure that the required controls are in place to monitor and reduce exposure.
Ensure that revenue recoveries are done in a timely manner for Trade services provided.
Ensure detailed analysis of incidents is conducted and remediation actions implemented to prevent recurrence.
Ensure satisfactory audit ratings and track to closure all action plans arising from risk assessments, ops risk reviews, internal and external audits and regulatory inspections to improve the control environment.
Provide regular and adhoc reports on all Trade Finance products to business teams, Operations, Regulator and other stakeholders as may be required from time to time.
Safe custody of shipping documents. Release shipping documents in accordance with Trade Finance procedures with zero tolerance to operational risk related to documentation.
Responsible for growth of Trade Finance business volumes and incomes through marketing and selling of Structured Trade Finance products.
Ensuring that all businesses are in line with KYC, CTF and AML laws and regulations
Any other official duty as may be assigned by the management from time to time.

Qualifications:

First Degree in a Business-Related field.
Trade Products Certification/Accreditation – Certified Documentary Credit Specialist (CDCS), Certified
Specialists on Demand Guarantees (CSDG) and Certificate in International Trade Finance (CITF).
Expert knowledge and understanding of the various ICC Publications for different instruments.
Expert knowledge and understanding of both vanilla and structured Trade Finance products.
Experience in handling different commodities under Collateral Management.
Certifications or professional memberships.
Ability to train bank staff on Trade Finance products.
Ability to work under minimum supervision.
Excellent interpersonal skills to effectively communicate with and manage customer expectations (internal
and external) and other stakeholders who impact performance.
Team Player
Leadership skills.
2-5 years of experience in a busy Trade Finance environment

How to Apply

ALL applicants MUST apply online to the email; recruitment@familybank.co.ke; closing date is 17th October 2025. Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted.

Relationship Manager- Corporate Banking at Family Bank Ltd

We are seeking a highly motivated and results-driven Corporate Relationship Manager to join our dynamic team. The ideal candidate will play a crucial role in building and managing strong relationships with corporate clients, driving business growth, and ensuring the optimal acquisition, retention, and revenue generation through the sale of Corporate Banking products.

Reporting To: Head of Corporate Banking & Trade Finance

Job Purpose:

The Relationship Manager will be responsible for developing and managing a portfolio for corporate clients, identifying business opportunities, and ensuring seamless delivery of banking solutions. The role demands a strong focus on business development, portfolio growth, risk management, and cross-selling to maximize revenue.

Key Responsibilities:

Maintain a high level of client satisfaction in generating, managing and servicing a portfolio of corporate clients while ensuring the bank becomes the choice for their Investment and Banking.
Identify and pursue new business opportunities to expand the corporate portfolio.
Drive sales of Corporate Banking products, including lending, deposits, and investment solutions.
Develop and maintain a pipeline of potential clients and actively convert leads into business.
Responsible for sales, self-management, credit analysis, proper loan structuring, applicant interviewing, and perceptive character judgment.
Maintain high professional standards and strive to provide quality services and competitive pricing to clients.
Leverage existing client relationships to cross-sell the bank’s full range of financial products.
Ensure exceptional client service by addressing client needs and providing tailored financial solutions.
Performing to plans as agreed, to drive profitability and increase market share.
Monitor portfolio performance, ensuring delinquencies and non-performing loans (NPLs) remain within acceptable thresholds.
Work in close co-operation with Business Intelligence, Credit and Risk teams to ensure that impairments and losses are kept at a minimum
Ensure recoveries for own portfolio are done daily and maintain the NPL to below set targets.
Ensure full compliance with KYC, AML, and regulatory requirements, maintaining up-to-date client records.
Adhere to the bank’s policies, standard operating procedures, and central bank regulations.
Managing your own portfolio and ensuring that risk profiles (book mix) are managed by sales of the correct products within approved risk management criteria.
Coordinate with Credit Department to ensure applications are processed within agreed TAT and escalate violations to the Head – Corporate and Trade Finance.
Work in close co-operation with the Credit teams to ensure all necessary documentation is completed and all the procedures have been adhered to prior to drawn down.
Any other official duty that may be allocated from time to time.

The Person:
The ideal candidate must possess the following:
Qualifications/Experience:

Bachelor’s degree in commerce or business-related field
Minimum Banking experience of at least five (5) years
Experience in business development for a minimum of 3 years
Strong Knowledge in Credit and Risk Analysis, risk assessment and structured financing.
Marketing Qualifications and experience are an added advantage.
Proven ability to build and manage high-value corporate relationships.

Competencies/Attributes:

Strong business acumen with a deep understanding of corporate banking solutions.
Strong negotiation and deal-closing abilities.
Ability to work in a fast-paced environment and deliver results under pressure.
Excellent communication and interpersonal skills to engage with corporate clients.

How to Apply:

ALL applicants MUST apply online to email: recruitment@familybank.co.ke; closing date is 28th August 2025. Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted.

ICT Procurement Manager at Family Bank Ltd

We are seeking a highly competent and experienced ICT Procurement Manager to join our dynamic team within the Procurement, Facilities & Logistics Department. This role is critical in supporting the Bank’s digital transformation agenda by ensuring the timely, cost-effective, and compliant sourcing of ICT goods and services. The successful candidate will bring expertise in managing end-to-end ICT procurement processes, contract negotiations, supplier relationship management, and adherence to regulatory and policy requirements.

Job Purpose:

The ICT Procurement Manager will be responsible for leading and managing the end-to-end procurement of information and communication technology (ICT) goods and services across the Bank, ensuring alignment with the Bank’s strategic objectives, compliance with internal policies, and adherence to regulatory and industry standards. This role will drive value through strategic sourcing, supplier relationship management, contract negotiation, and cost optimization, while ensuring timely delivery of technology solutions to support operational efficiency, innovation, and business continuity.

Key Responsibilities:
Strategic Procurement & Sourcing

Lead the development and execution of ICT procurement strategies aligned to the Bank’s overall technology and digital roadmap.
Identify, evaluate, and engage qualified ICT vendors in line with approved vendor selection criteria and procurement policy.
Conduct market analysis to identify trends, risks, and opportunities in the ICT supply landscape.

Procurement Execution

Manage the end-to-end procurement cycle for ICT products and services including hardware, software, licenses, support contracts, IT infrastructure, telecoms, and digital platforms.
Prepare and issue RFIs, RFQs, RFPs, and tender documents in line with the Bank’s policies.
Coordinate bid evaluations, supplier due diligence, and recommendation reports.

Contracting & Compliance

Negotiate contract terms, pricing, SLAs, and delivery schedules with selected vendors, ensuring value for money and risk mitigation.
Ensure all ICT procurement transactions are fully compliant with internal policies, Central Bank regulations, and applicable procurement laws.
Collaborate with Legal, Risk, IT Security, and Finance teams during contract review and approval processes.

Supplier Management & Performance Monitoring

Develop and maintain strong relationships with ICT suppliers, service providers, and partners.
Monitor and evaluate supplier performance against SLAs and KPIs.
Resolve any disputes, delivery issues, or service failures in a timely and professional manner.

Budgeting & Reporting

Support the ICT and Finance teams in procurement planning and budgeting.
Provide regular reporting on ICT procurement activity, cost savings, contract status, and pipeline.
Identify cost reduction opportunities through demand aggregation, strategic sourcing, and improved contract terms.

Qualifications & Experience:

Bachelor’s degree in Procurement, Supply Chain Management, ICT, Business Administration, or a related field.
CIPS certification (or in progress) is highly desirable.
Minimum 4 years of progressive experience in ICT procurement, preferably within the banking or financial services sector.
Strong knowledge of procurement regulations, ICT market dynamics, and contract law.
Proven experience managing complex ICT tenders and vendor negotiations.
Demonstrated ability to work cross-functionally with ICT, Legal, Finance, and Risk teams.

Key Competencies:

Excellent negotiation and communication skills.
Strong analytical and decision-making ability.
High attention to detail and strong organizational skills.
Integrity, professionalism, and commitment to ethical procurement.
Proficiency in ERP systems and procurement software (e.g. SAP, Oracle, etc.)

How to Apply:

Facilities Management Officer at Family Bank Ltd

Are you the perfect fit?

Bachelor’s degree in Facilities Management, Architecture, Real Estate, or related field
3–5 years’ facilities management experience, ideally in corporate, or real estate
Strong track record in lease management and service provider oversight
Knowledge of building systems, compliance, and sustainability practices

What you bring to the table:

Technical know-how to keep infrastructure safe and efficient
Negotiation skills to secure the best lease terms
Project management ability to deliver upgrades and fit-outs on time
A proactive, detail-driven mindset with strong problem-solving skills

How to Apply

Apply by 28th August 2025: recruitment@familybank.co.ke

Direct Sales Representatives at Family Bank Ltd

We’re seeking dynamic, driven professionals to join as Direct Sales Representatives.

This is your chance to shine!

You’ll:

Acquire new business – accounts, assets, and liabilities
Participate in product campaigns and door-to-door selling
Manage client portfolios and provide accurate sales reports

You Bring:

6+ months in sales or client relationship management
University degree in a business-related field
Creativity, self-motivation, and target-driven mindset

How to Apply:

Apply by Friday, 23rd August 2025: recruitment@familybank.co.ke

Include your preferred branch and daytime contact.

Relationship Manager – High Net Worth at Family Bank Ltd

We’re seeking a Relationship Manager – High Net Worth, a results-driven professional to manage and grow a portfolio of affluent clients.

Qualifications:

Bachelor’s degree in Commerce/Business related field.
Minimum 6 years in general banking, including 2 years in affluent or retail relationship management.
Clear understanding of various investment models in the banking industry.
2 years’ experience in Relationship Management with a proven track record of client acquisition and management
Excellent understanding of risk, credit policies and procedures is essential.

How to Apply:

Apply by Friday, 23rd August 2025: recruitment@familybank.co.ke

Include your preferred branch and daytime contact.

Multiple Career Opportunities at Family Bank!

We’re growing and looking for passionate professionals to fill the following roles:

Relationship Officer – Business Banker
Relationship Officer – Personal Banker
Treasury Middle Officer Analyst
Collections & Recoveries Officer
ESG Climate Analyst
Mobile Loan Collection Officer
Relationship Manager – MSME
Relationship Manager – Women Banking

Full Job Descriptions

How to Apply

Apply by sending your CV and Cover Letter to: recruitment@familybank.co.ke Deadline: 16th May 2025

Internship | Job Vacancies at Family Bank

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Head of MSME at Family Bank Ltd

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Relationship Manager – Chinese Banking at Family Bank Ltd

Relationship Manager- Corporate Banking at Family Bank Ltd

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Senior Officer – Early Arrears Management at Family Bank Ltd

Credit Analyst at Family Bank Ltd

Manager – Direct Sales at Family Bank Limited

rade & Treasury Operations at Family Bank Ltd

Manager Trade Operations at Family Bank Ltd

Relationship Manager- Corporate Banking at Family Bank Ltd

ICT Procurement Manager at Family Bank Ltd

Facilities Management Officer at Family Bank Ltd

Direct Sales Representatives at Family Bank Ltd

Relationship Manager – High Net Worth at Family Bank Ltd

Multiple Career Opportunities at Family Bank!

How to Apply

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