Safety Incident Manager at Bolt
About the role
The Safety Incident Manager oversees the response to
significant customer safety incidents, leading a team of specialists and
coordinating with cross-functional partners. This role is crucial for ensuring
we deliver high standards of care and accountability while continuously
improving our incident response capabilities.
Main tasks and responsibilities:
- Crisis
Response: Management of high-impact customer safety incidents and owning
the full case lifecycle from triage to post-mortem analysis..
- Leadership
& Development: Leading support and safety teams, setting clear goals,
managing performance, and developing team capabilities.
- Stakeholder
Management: Influencing cross-functional stakeholders like Legal, Policy,
and Product to resolve complex safety cases.
- Process
& Policy Governance: Shaping and iterating on incident response
frameworks, ensuring alignment with global strategy and regional nuances.
- Operational
Excellence: Making data-driven decisions using metrics to monitor team
performance and drive measurable improvements.
- Program
Management: Leading change initiatives related to safety protocols,
incident tooling, and cross-regional process improvements.
Public Policy Manager at Bolt
About the role
The Public Policy Manager will lead Bolt’s regulatory and
government relations work in Kenya. You will guide compliance, ensure
operational continuity, and shape Bolt’s position in a fast changing mobility
environment. Working with senior leadership, you will manage key external
relationships and represent Bolt as a trusted, data driven voice in the
transport sector.
Main tasks and responsibilities:
- Regulatory
and Government Engagement – Build and maintain a structured network of
government and regulatory stakeholders. Lead engagement with the Ministry
of Transport, NTSA, Parliament, and county authorities, ensuring clear
documentation and consistent messaging.
About you:
- You
have at least 5 years of experience in public policy, government
relations, or regulatory affairs, with proven success influencing policy
outcomes.
- Experience
in transport, telecoms, or digital platforms is an asset. Experience
matters, but so do integrity, curiosity, and drive. If this sounds like
you, we’d love to hear from you.
Operations Specialist, Riders at Bolt
Main tasks and responsibilities:
- Own
Comfort category growth by driving onboarding, adoption, and campaign
execution
- Coordinate
Bolt Send expansion through courier and retailer onboarding
- Improve
rider experience at pick-up points with audits, PUDO updates, and signage
- Support
Scheduled Rides expansion by onboarding drivers and improving conversion
- Liaise
with Rider Support and Communications to resolve major complaints and
improve strategy
- Scout,
pitch, and onboard high-traffic venues for better rider access
What we expect
- About
you:
- You
have 3 – 5 years of experience in operations, customer experience, or
account management
- You
are execution-oriented and can take ownership of weekly tasks with minimal
supervision
- You
are data-literate and comfortable with spreadsheets and performance
tracking
- You
are collaborative and can work across marketplace, driver, and marketing
teams
- You
are a problem-solver who takes initiative to address inefficiencies
- You
are customer-first, using rider feedback as a guide to improve
Senior Operations Specialist-Marketplace at Bolt
Main tasks and responsibilities:
- Own
and manage marketplace performance across key metrics like ETA, Search
Coverage, Surge, FO%, and Utilisation
- Ensure
strong supply-demand balance across Nairobi and non-LTO cities through
pricing simulations, operational levers, and weekly business reviews
- Support
category strategy by launching new verticals (e.g., Economy, Comfort,
Premium) and optimising performance via pricing and user feedback
- Monitor
and reduce offline trips and fraud through proactive driver interventions
and data-led actions
- Track
and manage incentive spend, ensuring alignment with return on investment
and local growth goals
- Partner
with local and HQ teams to improve marketplace efficiency using rider and
driver insights, competitor analysis, and structured experimentation
What we expect
About you:
- You
have 4 –7 years of experience in Operations, Startups, Strategy
Consulting, or marketplace roles
- You
are a strong collaborator with excellent communication skills in English
- You
are highly analytical and confident with data — strong Excel/Google Sheets
skills are a must
- You’re
execution-focused and move fast from strategy to action
- You
have a strong understanding of Kenya’s mobility landscape and local market
dynamics
- You
are customer-oriented and driven to improve rider and driver experience
Sales Team Lead at Bolt
- As a
Sales Team Lead, your primary responsibility will be to build and manage a
high-performing team of Sales Coordinators, Specialists and Managers to
meet local sales targets.
- The
team will oversee partner acquisition for restaurants, build meaningful
relationships with restaurants, negotiate and secure great partnerships,
and add more delicious options to clients’ doorsteps.
Main tasks and responsibilities:
- Recruiting,
training, and coaching the Sales team on various skills, including selling
strategies, product knowledge, effective communication, and presentation
skills.
- Monitoring
relevant KPIs and ensuring all team members achieve growth targets by
increasing sales and maintaining relationships.
- Developing
and executing a plan to increase local Bolt Food’s customer base,
achieving sales targets in the country, and engaging in negotiations to
successfully close deals.
- Contributing
to the sales strategy through generating leads, partnering with key
players, taking effective marketing actions, prioritising profitability,
and maintaining and growing existing client relationships.
- Evaluating
and supervising expansion opportunities while ensuring we have enough
supply to match demand and keeping track of market shifts, opportunities,
new products, and competition status.
- Continuously
seeking innovative ways to improve performance, including managing and
updating sales tools, Bolt Food’s Sales Playbook, and additional material.
What we expect
- About
you:
- You
have at least 10 years of experience in Sales or a related field and
proven experience managing a team.
- You
hold a Bachelor’s degree in Business Administration or a similar field.
- You
can effectively communicate in English and Swahili, efficiently network,
and build meaningful relationships with internal and external
stakeholders.
- You
excel in driving revenue growth and meeting sales targets with practical
negotiation strategies and tactics, especially in high-growth sectors like
shared economy, technology, transport, and startups.
- You
demonstrate a highly data-driven, analytical mindset, and you’re an
experienced CRM user who can examine data to optimise your team’s
activities and identify patterns and trends within the data.
- You
thrive in a fast-paced environment, easily overcoming obstacles and
adapting quickly to change.
Recruitment Intern at Bolt
We are looking for a Recruitment Intern in Nairobi to join us for three months and help us get the best talent from all around the world! If you want to start your career in recruitment and see how recruitment works on a global level, then this is the perfect opportunity for you!
Your daily adventures will include:
- Working closely with our Recruiters and Hiring Managers to understand the position, team needs, culture, and values
- Working on our non-technical roles across 40+ countries; from Ride-Hailing, Food, and Scooter operations to Marketing to Finance and much more
- Actively screening resumes to match them with the expectations
- Learning how to source talent online
- Planning, organizing, and conducting interviews
- Representing Bolt professionally and warmly as the first point of contact
- Contributing ideas to improve our processes, employer brand, and hiring strategy
We are looking for:
- Motivation and interest to learn about Recruitment
- You’re a self-starter, always staying motivated, regardless of external circumstances
- Fluent in English
- Strong administrative skills
- You can tackle very loosely defined problems and deliver an organized output
- You will get extra credits for:
- Previous experience/internships in Recruitment or HR