Deputy Director Finance at International Rescue Committee (IRC)
The International Rescue Committee (IRC) responds to the
world’s worst humanitarian crises, helping to restore health, safety,
education, economic wellbeing, and power to people devastated by conflict and
disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the
world’s largest international humanitarian non-governmental organizations
(INGO), at work in more than 40 countries and 29 U.S. cities helping people to
survive, reclaim control of their future and strengthen their communities. A
force for humanity, IRC employees deliver lasting impact by restoring safety,
dignity and hope to millions. If you’re a solutions-driven, passionate
change-maker, come join us in positively impacting the lives of millions of
people world-wide for a better future.
JOB OVERVIEW
As a member of the Country Program Senior Management Team,
the Deputy Director Finance provides the leadership and management necessary to
ensure that the country program has the appropriate financial infrastructure
and systems in place to support the strategic vision and mission of the
organization. S/he will contribute to the development of the country program’s
strategic and operational plans and be accountable for ensuring and monitoring
delivery against the financial plans through targeted and comprehensive
financial analytical review. The Deputy Director Finance is responsible
for the overall policy and management for the financial and accounting
management of the country program. Emphasis will be placed on maintaining
financial management practices and systems that are compliant with US and local
laws as well as donor requirements but are also conducive to effective
implementation of country programs.
As Deputy Director Finance, s/he will have responsibility
for all aspects of strategic and operational finance in the country program,
acting as the principal finance business partner to the Senior Management team
and Country Director, as well as conforming to IRCs financial control
environment and CFO standards and objectives. The position will collaborate
closely with all members of the Senior Management Team (SMT) to ensure
acceptable levels of performance of cross-departmental business policies and procedures
and collectively troubleshoot and develop solutions. S/he contributes to the
development of country program’s Strategy Action Plan.
The Deputy Director Finance will report to the Country
Director with technical oversight from the Regional Controller.
KEY AREAS OF ACCOUNTABILITY:
1. Financial Controllership
- Ensures
that all in-country practices are in compliance with IRC and donor
policies and procedures. Leads the roll-out of new/updated global policies
and procedures.
- Closely
monitors all financial activities and keeps the Country Director advised
of all situations which have the potential for a negative impact on
internal controls or financial performance.
- Manages
the finance department activities and schedules to meet the financial
reporting requirements and deadlines specified by IRC HQ and donors.
- Ensure
that on a monthly basis balance sheet reconciliations are completed on a
timely basis and those final reconciliations and trial balances are
reviewed with the Country Director.
- Directs
the preparation and approves all donor financial reports in respect to
accounting, legal and contractual requirements.
- Develops,
schedules, and performs or supervises the completion of country internal
control audits, and initiates actions necessary to correct internal
control weaknesses.
- Maintains
current knowledge of local government requirements related to financial
matters and ensures compliance with tax regulations and other legal
requirements.
- Serves
as the principal liaison with IRC HQ on all finance, accounting, grant
budget management, and cash management matters.
2. Budget and Forecast
- Oversees
the preparation and revision of grant proposal budgets; supports programs
with guidance on costing and inputs in creating budgets for submission.
- Prepares
and maintains the country program’s annual operating budget and
reforecasts; ensures cost coverage for in-country operating costs and
updates the operating budget regularly.
- In
compliance with donor requirements and IRC policy, ensure that shared
program costs are properly recovered and ensure that any expected funding
gaps are timely flagged to CD and Regional Finance Director.
- Provides
financial information to support the Country Director and SMT in making
business decisions in line with IRC, regional and country program
strategies.
- Provides
strategic analysis on overall financial health of the country program to
the CD and SMT.
3. Treasury
- Supervises
all country office bank relations and bank account activities including
negotiation of fees, interest and currency exchange rates in the country
program.
- In
compliance with IRC policy establishes country policies regarding cash
holding limits, cash movements and foreign currency holdings.
- Oversees
timely preparation, review and approval of monthly bank account and cash
reconciliations.
- Establishes
country policies on advance payments, credit terms and use of bank payment
instruments.
- Designs,
implements, and monitors systems, procedures and reporting necessary to
maintain on current basis accurate forecasts of cash requirements for
meeting future spending, including commitments entered into and which
obligate IRC to future spending.
- Supervises
the preparation of Cash Transfer Requests to New York and ensures that
appropriate balances are maintained to facilitate grant implementation.
4. Staff Management and Leadership
- Establishes
a finance department roles and responsibilities matrix; staff job
descriptions are current; recruits and maintains qualified staff to
perform finance functions.
- Ensure
comprehensive and constructive performance reviews are completed annually;
career planning and development plans are in place for all finance staff.
- Develops
and implements a training program for the country’s finance staff.
- Oversee
finance training and technical support to non-finance staff for skills
improvement in the areas of accounting, reporting and internal control.
- Establishing
succession and career plan for finance department.
Requirements:
- Bachelor’s
degree in accounting, Business Administration, Commerce or Finance
required; recognized professional certificate in accounting such as CPA or
a master’s degree in accounting preferred.
- Extensive
experience working in a development or humanitarian setting, including at
least five years of experience living and working in the relevant field in
developing and transitioning countries.
- Minimum
of five years of managerial experience in finance.
- Extensive
experience in working with computerized accounting systems, standard
spreadsheet and database programs.
- Good
written and verbal skills in the English language.
- Proven
track-record of proactively identifying and communicating potential
problems and proposing solutions.
- Function
effectively in a complex work environment, setting appropriate priorities
and managing competing priorities and pressure.
- Ability
to carry out responsibilities independently with minimal technical
support.
- Excellent
interpersonal communication skills and professional patience and be able
to interact, partner and thrive in a diverse environment.
- Committed
to staff training and development and effective at facilitation.
Supply Chain Assistant at International Rescue Committee (IRC)
Job Purpose / Objective
The Supply Chain Assistant provides comprehensive
administrative and supply chain support to ensure the effective delivery of
front office services, warehousing, asset management, and transport operations
at IRC’s Lodwar Program. The role supports efficient office operations,
compliance with IRC policies, and accountability in resource management.
Key Responsibilities
- Provide
day-to-day administrative support to ensure smooth office operations.
- Liaise
with the Procurement team to ensure timely and appropriate acquisition of
administrative and operational supplies.
- Prepare
and submit replenishment requests for operational supplies in a timely
manner.
- Raise
Purchase Requisitions (PRs) and follow up on procurement of operations
supplies and services through Integra.
- Coordinate
travel and accommodation arrangements for staff and visitors.
- Advise
the Supply Chain team on office and compound maintenance needs and follow
up on repairs.
- Oversee
general office areas to ensure cleanliness and proper maintenance.
- Manage
petty cash to support payments for casual staff, ensuring proper
documentation and accountability.
Personnel and Supervision
- Supervise
assigned transport staff, including drivers.
- Assign
duties, monitor performance, and conduct regular performance evaluations
for staff under direct supervision.
- Support
staff development through on-the-job training and supervision.
Warehouse and Inventory Management:
- Ensure
all warehouses are well maintained, secure, and accessible only to
authorized personnel.
- Maintain
accurate and up-to-date warehouse records, both physically and in Integra.
- Ensure
proper filing systems and inventory control mechanisms are in place and
adhered to.
- Ensure
compliance with IRC supply chain policies and procedures in all warehouse
transactions.
- Prepare
and submit timely weekly and monthly inventory reports.
- Ensure
efficient management of all CIK inventories.
Assets and Transport Management:
- Maintain
an up-to-date asset register and inventory records, including monthly
updates in Integra.
- Ensure
proper maintenance, tracking, and documentation of all IRC assets and
equipment.
- Ensure
all assets issued to staff are documented and signed using the appropriate
equipment issue forms.
- Track
asset movements and ensure all status changes are properly documented and
filed.
- Maintain
an organized and up-to-date asset filing system.
- Recommend
assets for disposal and prepare all required documentation.
- Coordinate
and oversee transport, fleet, fuel usage, and equipment management
functions for the Lodwar office.
- Track
fuel consumption and ensure accurate reconciliation and reporting.
Procurement from time to time , whilst ensuring
segregation of duties you will be required to:
- Ensuring
that procurement services are carried out in accordance with IRC Kenya and
donor-specific polices.
- Coordination
with Finance, Admin, and program departments to ensure coordinated
internal controls, timely payment of vendors and full, auditable support
documentation.
- Ensuring
a transparent and responsive procurement process is implemented and
maintained.
- Routine
communication, coordination, and planning with the relevant requesting
staff / programs regarding the order and delivery of supplies.
- Establishment
and maintenance of ethical, professional working relationships with
suppliers.
Safeguarding:
Demonstrates a commitment to upholding the highest standards
of integrity and professional conduct by preventing any form of abuse,
exploitation or harassment. Promotes a safe and respectful environment for
clients, colleagues and communities whilst promptly reporting any safeguarding
concerns in accordance with IRC policies and procedures.
Key Deliverables:
- Effective
and efficient administrative and supply chain support services.
- Full
compliance with IRC policies, procedures, and accountability standards.
- Accurate
and timely monthly reports on inventory, assets, and fuel consumption.
- Improved
accountability and efficient utilization of organizational resources.
Required Qualifications:
- Bachelor’s
Degree in Procurement logistics and supply Chain or any other related
field.
- Minimum
of four (4) years’ experience in supply chain and administration within a
busy office environment, preferably in a development or humanitarian
organization.
- Proficiency
in Microsoft Office applications (Word, Excel, Access).
- Strong
knowledge of administrative rules, regulations, and procedures.
Required Experience & Competencies:
- Proven
ability to manage a wide range of interrelated administrative and supply
chain functions.
- Strong
communication and interpersonal skills.
- High
level of initiative, analytical thinking, and problem-solving ability.
- Ability
to work independently with minimal supervision.
- Demonstrated
supervisory and staff training skills.
Subcontracting Compliance Officer at International Rescue Committee
Key Accountabilities
Partnership agreements and subcontracts drafting
- Develop
compliant sub-agreement templates based on the donors’ rules and
requirements (private and institutional donors), and leading the review
process with Donor Compliance Specialists and IRC departments, as needed
- Regularly
maintain and update partnership agreement templates. Ensure precise PEERS
references, standardized notes, and unified formatting for country office
use. Generate accurate and multi-lingual templates.
- In
collaboration with OGC and other collaborators, develop subcontract
templates for newly awarded contracts, ensuring templates have clear
guidance notes and follow the prime contract terms and conditions.
Sub-agreements and subcontracts review and approval –
private and statutory donors
- Working
through the OTIS system (i.e. grants management application system) and as
per PEERS approval thresholds, review and approve:
- Escalated
partnership packages, including due diligence documentation and the
sub-award/partnership agreements, for compliance with IRC’s internal
procedures;
- subcontracts
and supporting documents for completeness and, if incomplete, work with
teams to revise the submission accordingly.
Advice, mentorship and capacity-building
- Ensure
overall compliance to IRC systems and policies by providing direct
day-to-day support and assistance on the development, review, and
execution of subcontracts and sub-grant agreements. Act as a compliance
focal point for partnerships under private funding, and other statutory
donors, by providing guidance and advice on the processing/implementing of
PEERS, IRC internal policies and sophisticated donor rules and
regulations.
- Build
IRC staff knowledge and provide mentorship on the subcontracting and
partnership agreement due diligence and PEERS processes with a focus on
developing complete contract/agreement packages to ensure IRC staff
efficiently identify and mitigate risks associated with specific
partnerships. Strengthen IRC staff capacity on agreement review processes
by providing ad hoc mentorship and facilitating PEERS specific info
sessions and induction training to improve their skills. Developing an
internal library of resources and regularly update training material
resources and partnership processes.
Systems strengthening
- Collaborate
across departments (e.g. C&P Donor Specialists, Finance, Ethics and
Compliance, and Office of the General Counsel) to find broader solutions
as they relate to subcontracts and partnership agreements
- Provide
response to partners’ questions and concerns. Coordinating and engaging
other departments (e.g. OGC) for input as needed. In close collaboration
with other AMU departments, assist in the ongoing refinement and updating
of PEERS and develop partnership tools and training, keeping in mind
practicality of implementation and major donor guidelines to ensure a
consistent application of PEERS.
- Explore
opportunities for more data analysis and data-informed decision-making
with other teams (finance, RPAS, donor specialists, etc.).Facilitate
community of practice on compliance, partnerships, and partner support
across country offices
- Participate
and engage in contract readiness activities and lead or support in the
development of Subcontracting Standard Operating Procedures (SOPs) and
update/revise Subcontracting manuals.
- When
needed and upon request, assist with other duties as assigned.
Requirements:
- Demonstratable
professional experience working on contracts and subcontracts in the
context of USAID or FCDO funded projects**
- Solid
understanding of USAID and/or FCDO policies and procedures, specifically
in contacts and subcontracts
- Demonstrated
experience developing subcontracts and partnership agreements
- Excellent
attention to details
- Demonstrated
ability to communicate sophisticated topics, related to donor or legal
compliance, finance, contracts management, and procedures to a wider
audience (e.g. across cultures and staffing levels)
- Excellent
oral and written communication skills, including the ability to optimally
and efficiently converse with donors, partners, and other internal
departments**
- Ability
to learn and roll-out new systems and operating procedures. Previous
experience in developing compliance tools, templates, and/or trainings for
multicultural settings a plus.
- Ability
to problem-solve in a fast-paced team environment and prioritize
accordingly;
- Ability
to travel up to approximately 20% of time;
- Excellent
digital literacy: MS Word, Excel, PowerPoint, and email/internet
software.**
- Excellent
written and verbal command of English, French
Director, Program Quality and Performance in Emergencies at International Rescue Committee
Major Responsibilities:
Emergency Preparedness, Anticipatory Action (AA), and
prepositioning response capacity (50%)
- Continuously
improve and adapt emergency preparedness frameworks and tools based on
learning and feedback and ensure any tools are aligned with wider IRC
processes and standards
- Proactively
lead preparedness technical assistance to Watchlist countries and
coordinate EmU support and engagement across country program teams as
outlined in preparedness action plans.
- Facilitate
preparedness planning and transition strategies with country programs
facing imminent risks or dynamic shifts due to emergency contexts, as
requested
- Collaborate
with Global Crisis Analysis (GCA), Humanitarian Access (HA), and Safety
and Security (S&S) to define and provide a modular service offer to
manage complexities in regions and country programs (this includes
defining the model, facilitating calls/meetings on complexity, providing
strategic guidance around requests for support, aligning tools, reflection
and learning).
- Coordinate
and support anticipatory action with activated contexts that have a high
likelihood of emergency response.
- Support
the QiE and the AA teams to finalize ways of working, coordination and
tools/resources that better integrate anticipatory action into the program
cycle of IRC emergency program priorities. Participate in and coordinate
EmU and QiE engagement in anticipatory action’s strategic direction,
inclusive of upcoming joint/shared business development between EmU and
TechEx and participate in the AA community of practice with regular
coordination between leadership teams.
- Support
the Finance and Fundraising team to document crisis modifiers and other
preparedness / emergency response funding across global portfolios and to
develop a systematic and sustainable way to maintain this database.
- Lead
cross-functional analysis and learning around areas for improvement of
emergency preparedness and anticipatory action.
- Coordinate
QiE STAs to design and maintain emergency preparedness/ tools and
resources as part of the S100 Phase 2 workstream.
Quality in Emergencies Response Leadership (30%)
- Support
and coordinate the QiE contributions to the Emergencies Roadmap, and
coordinate the design and finalization of the Sector Toolkits for
Emergency Programs (STEP).
- Contribute
to the MEAL plan for the S100 Phase 2 workstream and the Emergencies SAP
work, where relevant or assigned.
- Support
response management coordination for ongoing qualifying emergencies,
including tracking and following up on programmatic actions agreed by the
Emergency Response Management Team (ERMT). This also includes
collaborating with the MEAL team to support SAP reporting requirements and
ensuring key decisions (such as global go/no-go determinations) are
properly documented and communicated.
- Support
and coordinate the design and strategy for response prioritization
decision making guidance and tools for S100 Phase 2 workstream.
- Backstop
and support response leadership as assigned (CD / DDP / TL) and in
coordination with EmU SMT, including:
- Support
the development of emergency response strategies and design.
- Continually
monitor response quality and provide guidance, coaching, and mentorship on
management / leadership and alignment with IRC response standards
- As
needed deploy for maximum of 6 weeks for emergency response start-up in
complex or large-scale emergencies
- Leadership
Support and Learning (20%)
- Work
closely with the POPs team and ERT CDs to develop a learning package for
new IRC frontline leaders, with a focus on emergency protocols and the
Emergency Roadmap.
- Host
or co-host capacity-building workshops for staff around EmU and the
emergency protocols and the Emergency Roadmap.
- Conduct
ongoing training for key stakeholders on IRC’s existing emergency
processes and tools.
- As
needed, provide strategic support and oversight of capacity strengthening
and sharing on humanitarian and emergency competencies among country
response teams.
- As
needed, support business development and grants management focusing on
emergency preparedness and anticipatory action.
- As
required, support QiE MEAL with the development of thematic regional or
global learning agendas and promote new resources developed as a result of
that learning process.
- Contribute
to the annual QiE work plan and project prioritization in collaboration
with the MEAL team and EmU STAs that is driven by the EmU SAP ambitions
and Implementation Plan.
- Participate
in the QiE Leadership Team to ensure cohesive decision-making and
learning.
- Other
strategic projects within QiE as assigned.
- Team
Culture
- Build
and maintain strong working relationships with EmU colleagues and
continually promote a culture of partnership and collaboration.
- Cultivate
and maintain a positive, inclusive, safe and caring work environment,
while additionally setting an example of ‘One IRC’-way of working within
the team, EmU and the wider organization
- Advance
efforts across EmU to promote gender equality, diversity and more
inclusive practice across our programming and our ways of working.
- Engage
in effective power-sharing practices and ensure colleagues have the
knowledge, support, and power to do their work with autonomy.
Key Working Relationships:
- Position
Reports to: Senior Director, Quality in Emergencies
- Position
directly supervises: Emergency Response Team, Deputy Director of Programs
Requirements:
- 8-10
years’ experience providing advice and support to country teams in the
setting up and implementation of emergency responses.
- Extensive
experience planning, leading and delivering large-scale, cross functional
projects, and managing change in a complex, global organization.
- Excellent
written and verbal communication skills.
- Ability
to anticipate and assess situations accurately and recommend/implement
effective courses of action required.
- Proven
track record of advancing multiple critical initiatives and a myriad of
complex details on a concurrent basis.
- Ability
to communicate effectively with internal and external collaborators with
tact, both orally and in writing, including working with all staff levels
and diverse personalities.
- Proven
ability to build influence and alignment between diverse cohorts.
- Consistent
record of serving as a role model, empowering others to translate vision
into results; effective at supporting the power sharing and power building
of team members.
- High
integrity and ethical standards, collegial and collaborative behavior,
high energy, resiliency, and creativity.
- Experience
leading and inspiring leaders toward the achievement of joint goals.
- High
dedication to fostering a working environment of diversity, equity, and
inclusion.
- Ability
to expand on own initiative in performance of duties.
- Excellent
judgment, tact, initiative, creativity, critical thinking, problem
solving, organizational skills, and self-motivation.
- Ability
to travel up to 25-30% of the time.
Global Service Desk Manager at International Rescue Committee
Major Responsibilities:
People Management
- Manage
daily operations, and provide leadership, direction, and guidance to the
team across regions globally. This includes hiring, training, scheduling,
and evaluating performance.
- Develop
a culture of accountability, ensuring roles and responsibilities are
clearly defined and met.
- Identify
skills gaps and coordinate training programs, cross-training initiatives,
and upskilling opportunities to ensure team readiness and continuous
growth.
- Coordinate
with the Director of User Services, managing team resources emphasizing
talent development, coaching, training, and team morale.
- Ensure
that customer inquiries and issues are resolved promptly and
professionally, following established procedures and standards.
- Manage
staffing levels, shift coverage, and on-call schedules to ensure support
coverage and service continuity across time zones.
- Foster
a positive team culture by promoting open communication, collaboration,
and recognition, while addressing morale or workload concerns promptly.
- Participate
in hiring processes, onboarding new staff, and ensuring new team members
are equipped with the tools, knowledge, and support needed to succeed.
- Ensure
team objectives align with broader IT and business strategies, and track
progress toward departmental KPIs and service excellence benchmarks.
Processes
- Drive
process improvement by finding opportunities in workflow areas and work
with others to implement change.
- Track
key metrics to improve team efficiency and customer satisfaction, while
leading initiatives to close performance gaps.
- Facilitate
global Tech Support meetings to resolve recurring issues and drive
continuous improvement.
- Track
and analyze key performance metrics (e.g., SLA adherence, ticket volume
trends, resolution times)
- Develop
and execute action plans to address recurring issues, reduce ticket
backlog, and streamline support processes through automation and
standardization.
- Organize
and lead regular problem-solving sessions with global Technical Support
teams to align practices, resolve systemic issues, and promote knowledge
sharing.
- Document
and refine support procedures for unified support, and in compliance with
ITIL.
- Support
the rollout of new tools, processes, and policies by planning
communication, training, and adoption strategies across regional teams.
Support
- Provide
Tier 2 and Tier 3 technical support and solve complex and escalated issues
across hardware, software and network environments, ensuring minimal
disruption to end users.
- Act as
the primary escalation point for critical incidents and blocking issues,
ensuring timely resolution and clear communication with users,
stakeholders, and partners.
- Deliver
high-touch, white-glove support to senior leadership, especially in
handling high-priority incidents, outages, or critical technical concerns.
- Work
closely with infrastructure, security, applications, and service delivery
teams to ensure system stability, continuous improvement, and alignment of
support processes.
- Monitor,
triage and coordinate responses to urgent tickets, service outages,
and security-related incidents in collaboration with internal IT teams and
external vendors.
- Support
cross-team projects and implementation of IT initiatives and strategies,
such as security enhancements, rollouts, infrastructure changes, and other
tasks as determined by management.
- Ensure
a high level of customer satisfaction by addressing concerns promptly,
following up on resolutions, and maintaining transparent communication
throughout the support process.
- Identify
support process gaps and drive initiatives to improve response times,
resolution quality, and knowledge documentation.
Administration
- Track
KPIs across global regions and identify trends or anomalies.
- Provide
executive summaries and insights for leadership.
- Support
team communication by preparing reports and publishing regular newsletters
for the Helpdesk team
- Assist
with budgeting for tools, software, training, and staffing needs.
- Oversee
onboarding processes for new Helpdesk staff globally.
- Track
and schedule regular training sessions or certifications for the team.
- Ensure
alignment to ITIL, SOPs, or other applicable service management
frameworks.
- Support
audit preparation by providing relevant documentation and records.
- Create
and maintain global shift schedules to ensure continuous coverage.
- Track
time-off requests, holidays, and coverage planning.
- Support
coordination and documentation of major incident responses.
- .Lead
the creation of comprehensive technical and user-friendly public-facing
documentation to enhance customer self-help capabilities, streamline
processes, and ensure consistency in service delivery.
Key Working Relationships:
- Position
Reports to: Director User
Services
Other Internal and external contacts:
- The
team lead will work independently and in a team setting daily. They will
interact with vendors as needed.
- Internal: Team
Leads, Technicians, System Engineers, Desktop Engineers, Network
Engineers, Project Managers
- External: Vendors:
Phone Vendor, Printer Vendor, MAC Support, Microsoft Support, and others
as needed.
Job Requirements:
- Education:
Bachelor’s degree in computer science, information technology, or a
related field, or equivalent work experience.
- Five
years of demonstrable experience in IT support, including at least two
years in a supervisory or managerial role. Ideally, this experience should
have been gained in organizations with over 1,000 users across multiple
locations.
- Certificates
or Licenses: ITIL Foundation, Administering Windows Server
Hybrid Core Infrastructure (AZ-900), Azure Fundamentals (AZ-800), CompTIA
A+, CompTIA Network+
MEAL Advisor, Climate Resilient WASH at International Rescue Committee
Major Responsibilities
- Project
MEAL Leadership
- Lead
the development of a detailed MEAL plan for the project, including
indicators, data elements, targets, and data sources, and process for
monitoring data quality.
- Develop
the data architecture for the CommCare data collection tools, and the
PowerBi dashboard and provide ongoing support for necessary enhancements
and changes to these systems.
- Provide
training for MEAL staff on indicator definition, targets, data collection
tools, and use of PowerBi and MEAL technical subjects as
appropriate.
- Directly
manage the external monitoring firm and ensure effective coordination
between the firm and country teams, including establishing clear roles and
responsibilities, facilitating meaningful engagement of the IRC teams in
the deliverables, and ensuring clear and regular communications between
the firm, country teams, and the donor.
- Ensure
data quality through development of daily remote support to the country
MEAL teams to ensure collection of high-quality data, lead in-country data
quality audits, and support to the country MEAL teams to provide quarterly
data quality audits.
- Learning
and Capacity Strengthening
- Identify
areas of weakness of MEAL systems and processes and work with stakeholders
to improve them through tool development and/or changes, capacity
strengthening, coaching, or other means.
- Collaborate
with the Technical Lead, CR-WASH, the Finance Officer, Environmental
Health TAs, the Global Practice Lead for Environment & Climate Health,
and the BUR lead, to develop a robust learning agenda and peer-learning
approach that positions the project for success and scale-up by driving
impact, cost-effectiveness, and adaptability
- Facilitate
strong cross-learning and peer-exchange between project country MEAL
teams, between MEAL staff for this , and among broader internal MEAL
networks, fostering a culture of sharing and learning at the MEAL
practitioner level
- Cultivate
a culture within the project MEAL team that embraces failures as learning
opportunities and leads to deeper outcomes for more clients.
- Communications
and Reporting
- Respond
to and coordinate data requests, including ensuring high quality
reporting, from donor, regional and global leadership ensuring consistency
and transparency across the project.
- Represent
IRC in external forums to share project lessons, including within the
network of other MEAL practitioners within GiveWell-funded chlorination
pilot project implementing organizations
- Provide
support to the Health Unit on the measurement of Climate Resilient WASH
for other projects
Key Working Relationships
- Position
is managed by the Technical Lead, Climate Resilient WASH and works closely
with the project Finance Officer
- Direct
Reports: External agency collecting baseline, midline and endline
data
- Management
in Partnership: Software Developer
Key Internal Relationships:
- Global
Practice Lead for Environment & Climate Health
- Health
Unit MEAL Team, including MEAL Leads for other strategic projects
- Environmental
Health Technical Advisors for the three regions
- Regional
Measurement Teams across the three regions
- Best
Use of Resource (BUR) team
- Country
program teams – both program and MEAL – who are implementing the water
chlorination project
Desired Experience and Skills
Education and Experience:
- University
degree in related field plus Master’s degree in Public Health, Statistics,
or related field is required.
- A
minimum of seven years of international experience is required leading
health M&E within humanitarian settings.
- Demonstrated
expertise and experience working on the monitoring and evaluation of
environmental health is highly desired.
Child Protection Officer at International Rescue Committee
Duties and Responsibilities:
Program Planning, Development, and Implementation:
- Conduct
and support situational assessments and data collection to inform
integrated child protection, nutrition, and health programming in
Hagadera/Kakuma.
- Contribute
to the development and adaptation of child protection strategies,
including structured post-discharge protocols, standard operating
procedures, and referral pathways for high-risk infants and adolescents
including adolescent mothers.
- Coordinate
child protection referrals to appropriate child protection providers
(governmental or NGOs) ensuring timely and safe access to services for
at-risk children.
- Be
positioned in health and nutrition centers to facilitate the safe
identification and referral of children at risk, working collaboratively
with frontline professionals.
- Strengthen
the knowledge and skills of health, protection and nutrition professionals
in key Child protection concepts, including risk identification, child
safeguarding, referrals and psychosocial.
- Conduct
joint awareness and learning sessions with health and nutrition
professionals to promote shared understanding of child protection
responsibilities.
- Identify
caregivers for parenting support and deliver sessions to health and
nutrition staff to improve their understanding of child development and
supportive caregiving practices.
- Promote
child participation by organizing regular consultations with girls and
boys of different age groups and using their feedback to inform protection
strategies and awareness content.
- Engage
male and female caregivers through structured discussions to identify key
protection concerns and collaborate on solutions.
- Conduct
assessments on the relationship between child malnutrition, adolescent
pregnancy, and increased risk of child labor, exploitation, and abuse, and
work with stakeholders to design preventive responses, including linkages
to MAMI support and adolescent-friendly SRHR services.
- Develop
and disseminate awareness materials focused on key risks such as family
separation, female genital mutilation (FGM), gum mutilation, and herbal
intoxication, informed by community and child consultations.
- Lead
and support community awareness activities, including norm-shifting
dialogues, with active participation from local leaders, caregivers, and
youth to address harmful practices and promote child safety.
Program Liaison, Coordination and Networking:
- Maintain
effective communication and working relationships with relevant
stakeholders including Ministry of Labor and Social Protection, Department
of Children’s Services, children, families, community leaders, health,
nutrition staff, and implementing partners.
- Represent
the CP focal point role in coordination forums and inter-agency meetings
within the camp.
- Facilitate
regular meetings with communities, children, and partners to coordinate
child protection actions and promote shared responsibility.
- Collaborate
with sectors including health, nutrition, education, protection, GBV, and
livelihoods to integrate child protection into broader service delivery.
- Provide
guidance and informal support to community-based actors involved in child
protection promotion, including social workers and community volunteers.
Monitoring and Reporting:
- Ensure
timely documentation and reporting of cases identified, services offered,
referrals, consultations, training, and awareness activities.
- Monitor
trends, feedback, and gaps from community consultations, especially from
children, and incorporate them into programming and reporting.
- Prepare
weekly, monthly, and quarterly updates and reports on child protection
activities, community feedback, and inter-sector coordination outcomes.
- Support
key recommendations on child friendly access to social services and access
to justice for children.
- Document
the challenges, emerging trends, innovations, best practices and success
stories for learning and advocacy.
Minimum Qualifications:
- Bachelor’s
degree in social work, Child Development, Psychology, Public Health, or
related field.
- Minimum
3 years of experience in child protection programming in humanitarian or
development settings.
- Strong
advocate for child rights
- Strong
commitment to advocating for children’s protection and safeguarding
- Demonstrated
experience integrating child protection with health and nutrition
services.
- Knowledge
and experience in adolescent sexual and reproductive health and rights
(SRHR) programming.
- Familiarity
with harmful traditional practices within the areas of operation such as
gum mutilation and herbal intoxication, and strategies to address them.
- Experience
working with community-based CP mechanisms and positive parenting
programs.
- Strong
facilitation, coordination and training skills with diverse stakeholders
including CHPs and health workers.
- Excellent
communication skills and ability to engage children, caregivers, and
community leaders.
- Proficiency
in data collection, reporting, and use of feedback for program
improvement.
- Knowledge
and understanding of child protection case management systems and
processes, broader protection (women empowerment, GBV and general
protection) is an added advantage
Business Systems Manager at International Rescue Committee
Job Overview/Summary
The Enterprise Applications department within IT provides
and supports end-to-end technology solutions to meet the organization business
needs, including aspects of application development, integration management,
enterprise architecture, user experience design, quality assurance &
testing, and overall product management.
Focused on financial, supply chain systems, and other
enterprise applications the Business Systems Manager (BSM) will have varying
levels of responsibility across the entire system lifecycle. Working in
partnership with business/functional departments, and IT groups, the BSM is
responsible for the operational management, support, and delivery of financial
and supply chain systems functionality to the user community.
The BSM will also coordinate the team’s work across multiple
projects, maintaining visibility into current and upcoming initiatives to
support effective planning and resource allocation based on the level of effort
required. Additionally, the BSM will provide key subject matter expertise
during the architecture, planning, selection, and implementation of new
systems, modules, functionality, and system-based processes.
Major Responsibilities
- Lead a
team of analysts in the design, configuration, and development of
enterprise application solutions.
- Coordinate
team activities across multiple projects, ensuring alignment with
organizational priorities and efficient use of resources.
- Manage
the development and deployment of customizations, extensions, and complex
configurations to meet evolving business needs.
- Build
and maintain subject matter expertise in the business processes and
functional areas supported by enterprise applications.
- Stay
informed on trends and advancements in enterprise application technologies
to guide strategic planning and system evolution.
- Collaborate
with stakeholders to gather and analyze business requirements and
translate them into effective system implementations and architectural
configurations.
- Identify
and resolve system issues and process gaps, recommending improvements
through configuration, enhancement, or training.
- Oversee
the creation and maintenance of comprehensive system documentation,
including support processes, data flows, security protocols, and user
procedures.
- Lead
and participate in testing activities to ensure system functionality, data
integrity, user readiness, and overall solution quality.
- Contribute
to the design and evolution of enterprise application architecture,
ensuring alignment with organizational goals and integration standards.
- Provide
high-level support for escalated issues and manage vendor relationships to
ensure timely and effective resolution.
- Participate
in enterprise-wide planning and coordination efforts, including data
governance, integration strategies, and cross-system process alignment.
Key Working Relationships
- Position
Reports to: Integra Technical Business Systems Director
- Position
directly supervises: Business Systems Analysts
- Other
Internal and/or external contacts:
Internal:
- Project
Business Owners, business project team members outside IT, and wider
stakeholders
- Subject
Matter Experts across other departments
- Software
and Systems team members
- Project
Managers and Project Coordinators in the Project Management team
External:
- Vendors
and implementation partners
Requirements Skills
- Bachelor’s
degree or equivalent
- 7+
years of experience implementing and supporting business systems including
specifications, process modeling, implementation, delivery architecture,
configuration, training, integration, operations, and support
- 2+
years of experience managing, configuring, and supporting core financial
and logistics systems functions (GL, AP, AR, budgeting, T&E,
procurement, P2P, WMS, CPM) in enterprise systems such as Infor, Aggresso,
Serenic, Epicor, Sage, Oracle, SAP
- 2+
years of experience with external standards compliance (SSAE, PCI) and
auditing
- Financial
and supply chain subject matter expertise as it relates to information
systems
- Experience
providing administration and support for enterprise-level systems in the
NGO sector with substantial numbers of users across global time zones and
varying IT infrastructure
- 2+
years of experience with Agile and Waterfall Project Management
methodologies in different team roles
- Ability
to communicate effectively in both verbal and written form, with clarity
and conciseness
- Strong
listening skills
- Strong
analytic curiosity and innovative problem-solving skills using a systems
thinking approach
- Proven
ability to work both independently and in a dynamic, cross-functional team
structure
- Proven
ability to establish and maintain working relationships across all
departments and levels of the organization
Education and Livelihoods Assistant – Kakuma
Position Summary
The Education and Livelihoods Assistant will support the
coordination and implementation of the Integrated Early Childhood
Development and Education (ECDE) Skills Training program. Specifically
vocational, financial literacy, ECDE-based training interventions for refugee
and host community youth and coordination and collaboration with County
Governments in the respective project location. This includes direct support to
training delivery, youth mentorship and placement, support to Youth Savings and
Loan Associations (YSLAs), and facilitation of certification pathways including
Recognition of Prior Learning (RPL).
Education and Livelihoods Assistant – Hagadera
Position Summary
The Education and Livelihoods Assistant will support the
coordination and implementation of the Integrated Early Childhood Development
and Education (ECDE) Skills Training program. Specifically vocational,
financial literacy, and ECDE-based training interventions for refugee and host
community youth and coordination and collaboration with County Governments in
the respective project location. This includes direct support to training
delivery, youth mentorship and placement, support to Youth Savings and Loan
Associations (YSLAs), and facilitation of certification pathways including
Recognition of Prior Learning (RPL).
Nutritionist I
Reporting to the Facility In-charge in a level 2 facility,
the Nutritionist I will be responsible for the implementation of nutrition
screening, treatment of acute malnutrition, micronutrient supplementation, and
promotion of appropriate MIYCN practices at health facilities. Key areas will
include but not limited to the detection and integrated management of acute
malnutrition through continuum of care, MIYCN, MNDC and reporting and
submission of weekly and monthly reports as required.
Nutritionist II
Reporting to the Facility In-charge in a level 2 facility,
Nutritionist II will be responsible for the implementation of nutrition
screening, treatment of acute malnutrition, micronutrient supplementation, and
promotion of appropriate MIYCN practices at health facilities. Key areas will
include but not limited to the detection and integrated management of acute
malnutrition through continuum of care, MIYCN, MNDC and reporting and
submission of weekly and monthly reports as required.