Human Resource Intern at Wilderness
HR Intern – Nairobi, Kenya
PRIMARY PURPOSE
As an HR Intern, your primary purpose will be to support the
Human Resources department in documentation management, digital filing, and
drafting of HR correspondence. The role requires a high level of organization,
attention to detail, and confidentiality while ensuring employee records are
accurate, accessible, and audit-ready.
This position is based in Nairobi, Kenya.
Detailed Responsibilities
HR Documentation & Filing
- Ensure
all employee files (contracts, statutory documents, personal records) are
complete and properly organized.
- Maintain
and update both physical and digital filing systems in line with company
standards.
- Digitize
employee records and ensure accuracy of electronic HR databases.
- Ensure
all documentation is filed systematically for ease of retrieval and audit
compliance.
- Track
missing or incomplete documentation and follow up for closure.
- Archive
and maintain historical employee records securely.
HR Letters & Correspondence
- Assist
in drafting HR letters including:
- Employment
contracts
- Confirmation
letters
- Disciplinary
and warning letters
- General
employee communication
HR Administrative Support
- Assist
in preparing onboarding documentation for new employees.
- Support
updating employee records and tracking key HR documentation.
- Coordinate
documentation flow from camps and lodges to ensure completeness of
employee files.
- Assist
with general HR administrative duties as assigned.
HR Information Management
- Maintain
accurate HR data records and ensure consistency across systems and files.
- Support
document preparation for audits and internal reviews.
- Assist
in basic HR reporting related to documentation and record tracking.
General
- Maintain
strict confidentiality of all employee information.
- Support
the HR team with ad hoc administrative tasks.
- Ensure
compliance with company policies and document management standards.
CANDIDATE PROFILE
Qualification
- Bachelor’s
Degree or Diploma in Human Resource Management.
- Basic
understanding of HR processes is an added advantage.
- Proficiency
in Microsoft Office applications (Word and Excel).
Experience
- Prior
internship experience is an added advantage.
Skills
- Strong
organizational and filing skills.
- High
attention to detail and accuracy.
- Good
written communication skills (critical for drafting HR letters).
- High
level of confidentiality and professionalism.
- Ability
to follow structured processes and maintain consistency.
- Proactive,
reliable, and willing to learn.
Interests
- A
passion for wildlife and a commitment to sustainability and conservation.
Travel Designer at Wilderness
PRIMARY PURPOSE
The Travel Designer is responsible for generating and
growing sales by securing, costing, and presenting journeys to our Sales agents
accurately, efficiently, and timeously. To be equally invested in the “win” of
each booking. The role requires a strong focus on sales, building relationships
with Sales agents, and providing exceptional customer service in a highly
competitive environment with tight deadlines. The Travel Designer must have
extensive knowledge of Southern and East African destinations, regional
logistics, and in-depth supplier knowledge to maximize the mutually beneficial
relationship with our AP partners, their lodges/camps, and areas they are
located.
The Travel Designer will play a vital role in driving sales, building
relationships, and ensuring exceptional customer service in a highly
competitive travel industry. Their knowledge, expertise, and strong focus on
sales will contribute to the growth and success of our business.
This position is based in Nairobi, Kenya
Detailed Responsibilities1.Develop relationships with the
Sales Agents
- Generate
and grow sales by securing, costing, and presenting journeys to Sales
agents in a timely manner
- Foster
and build strong relationships with Sales agents to strengthen the bond
and partnership, attending relevant familarisation trips with agents (if
and when required).
- Deliver
a speedy service to Sales agents, ensuring efficient communication and
meeting tight deadlines.
- Demonstrate
a strong focus on sales and be equally invested in the success of each
booking.
- Liaise
with the Reservations Manager on sales potential and any development on
the agent relationship for all bookings.
- Continuous
communication and excellent service delivery to agents at all times.
2.The Sale
- Manage
the new request from the Sales agent, from quote to prov on the WW. Align
the booking to client requirements until ready to confirm in the fastest
possible time whilst maintaining the booking integrity on itrvl.
- Quote
accurately and timeously keeping in mind our strategic and preferred AP
and upsell where possible to benefit both teams.
- Build
strong connections with all supplier reservations teams, nurture these
relationships in order to help get more benefits when engaging regularly
with them.
- Maximize
the mutually beneficial relationship with AP partners, their lodges/camps,
and areas they are located.
- Stipulate
and utilize applicable specials in the WW and make appropriate notes as
required as per AP’s systems and procedures.
- For
special needs/high risk guests, flag concerns with the WS24 incident
management teams and follow protocol to ensure the guests are safe to
travel in the planned journey.
- Streamline
the sales negotiations by reducing dead beds, waitlist chasing and
maximising camp yield during the provisional stage of the booking process,
where possible upsell to Wilderness camps thus increasing GP per booking.
- Liaise
with RARA if rates, accommodation, transit points and activities are not
loaded or correctly linked on the WW.
- Where
issues are with itrvl, raise concerns with the Wilderness itrvl
integration specialist.
- Understand
the sales agents needs in each booking – including urgency of replies, if
email does not help clarify first call the sales agent.
- Have
an excellent understanding of the sales agencies preferred supplier list
and great product knowledge to apply speedy turnaround for alternatives at
play to help secure the deal effectively.
- Follow
up on all outstanding provisional bookings with the sales agents,
consistently understanding the yield implication of provisional space
held.
- Follow
up on daily WISH/WW expiry reports on the WW dashboard with the sales
agents ensuring no bookings are auto released and bookings are managed
effectively.Maintain the booking prov in the WW with all relevant
documents uploaded in the booking file together with all information
passed on about the guest at this stage of the booking process.
- For
all provisional, correspond with relevant suppliers to effectively hold
space, room types, flights and where possible use online facilities to
maximise the response times.
- Escalate
all suppliers with Res managers or product managers should there be any
issue in the supplier service delivery.
- Handle
all prov changes efficiently and constantly communicating with the sales
agents on the status of all the open bookings.
- Once
clients have paid the deposit in itrvl for the trip held, ensure the prov
booking matches the excel with all the special offers applied, correct
room types, correct flights held to connect a seamless journey before
handing over to the Journey Specialist for confirmation.
3.Product Knowledge
- Possess
excellent knowledge and intimate geographical understanding of all
Southern and East African destinations.
- Stay
up-to-date with day-to-day regional logistics and industry trends.
- Maintain
in-depth supplier knowledge to provide accurate and valuable information
to Sales agents and clients.
- Keep
updated with all Wilderness and 3rd party product (AP), as well as
technology updates on how it’s booked on the WW.
- Have a
detailed understanding of the strategic and preferred suppliers, have
intimate knowledge of their deals, specials and packages – know how to
negotiate and incorporate these benefits into rate reductions for the
client but not compromising the elevated guest experience.
- Continuously
update and enhance product knowledge through training and research.
4.General
- Participate
in industry events, trade shows, and familiarization trips as required.
- Keep
apprised of company policies, procedures and system updates.
- Embrace
a culture of continuous learning and improvement, actively seeking
feedback and implementing suggestions for personal and professional
growth.
CANDIDATE PROFILE
Qualification:
- Minimum
of Tertiary certificate in Travel & Tourism/hospitality
Experience:
- 4-5
years’ with Senior experience in handling customer relationships
developing & promoting product and building journeys in the inbound
travel industry.
- In
depth knowledge of Southern and East Africa.
- Personal
or educational travel experience is advantageous.
- Knowledge
of Mozambique, Mauritius and Seychelles, an added advantage.
- Computer
Literate (Microsoft Office: Outlook, Teams, Excel and Word).
- Working
knowledge of TourPlan and WETU or similar booking/operating system.
- Excellent
attention to detail.
Skills:
- Dynamic,
creative, organised and excellent communication skills.
- Thrives
under pressure in the fast-paced environment with tight deadlines without
compromising accuracy and prioritising demands.
- Ability
to problem solve and maintaining high quality output.
- Highly
detailed product knowledge – vital for speed in presenting alternatives.
- Strong
financial skills, self-starter with high integrity level and ethical
conduct.
Auto-Electrician at Wilderness
PRIMARY PURPOSE
Auto electricians are responsible for installing, diagnosing, repairing, and maintaining electrical systems vehicles, ensuring they operate safely and efficiently.
This position is based in Maasai Mara
Detailed Responsibilities
- Installation
of Electrical Systems: Auto electricians install new wiring systems,
electrical components, and accessories in vehicles, including audio
systems, navigation units, and lighting systems.
- Diagnosis
and Repair: They diagnose electrical issues using diagnostic tools and
software, troubleshoot problems related to wiring, alternators, starters,
and other electrical components, and implement effective solutions.
- Maintenance:
Regular maintenance of electrical systems is crucial. Auto electricians
ensure that all components are functioning correctly and safely,
performing routine inspections and repairs as needed.
- Testing
and Quality Control: They test electrical systems and components to ensure
they meet safety and performance standards, using meters and circuit
diagrams to identify faults.
- Customer
Interaction: Auto electricians often gather information from customers
about electrical issues, explain technical problems, and provide estimates
for repairs and services.
- Safety
Compliance: Following safety protocols is essential. Auto electricians
must ensure that all work complies with safety standards to protect
themselves and vehicle users.
CANDIDATE PROFILE
Qualification:
- Hold a
valid Auto-Electrician’s license issued by the appropriate regulatory
authority. Demonstrated knowledge of electrical codes and standards.
Experience:
- Minimum
of 2 Years of experience working as an Auto-electrician, preferably in a
hotel or Lodge set up.
- Experience
working with vehicle air conditioning and refrigeration systems, including
installation, maintenance, and repair.
- Familiarity
with a variety of Auto-electrical systems, tools, and equipment. Ability
to use testing devices and diagnostic tools effectively.
- Strong
commitment to safety practices and protocols. Ability to identify and
mitigate potential electrical hazards.
- Capable
of performing Auto-electrical work in various types of vehicles and
outdoor environments.
Skills:
- Excellent
troubleshooting abilities to diagnose and resolve electrical issues
efficiently. Resourcefulness in finding solutions to complex problems.
- Clear
and effective communication skills, both verbal and written. Ability to
interact professionally with camp staff and contractors.
- Ability
to lift heavy objects and work at heights when necessary.
Repairs & Maintenance Supervisor at Wilderness
PRIMARY PURPOSE
The role of a R & M Supervisor is to coordinate the
installation, maintenance and repair works in the Camp/property, management of
staff in the department, regular inspection of sites, maintain equipment and
assign workers to various projects and assignments.
*This position is based in Maasai Mara
Detailed Responsibilities
- Lead
all maintenance processes and operations, plan and manage all repair and
installation activities. Document and prepare daily progress reports and
maintenance work logs.
- Ensure
compliance with the overall business objectives and growth strategies.
- Meticulously
plan to ensure all services & upgrades are performed with the least
disruption to operations.
- Ensure
maintenance works are resolved in time or repaired timely minimizing guest
disruption.
- Assign
repair schedules and assist in evaluating repair cost estimates.
- Respond
appropriately to emergencies or urgent maintenance matters as they arise
and ensure closure.
- Assist
in managing projects and coordinating contracted works ensuring adherence
to the safety measures and deliverables in the SLAs. (Service Level
Agreement)
- Put in
place a plan to ensure all rooms/tents repair and maintenance issues are
resolved before check -ins and after check-outs in the camps.
- Manage
the process of continual improvements in the set-up of events, and
facilities.
- Implement
use of job cards/requisition form for repairs &maintenance works done
ensuring they are approved by relevant Supervisors/HODs.
- Ensure
all departmental standards, processes and legislative requirements have
been adhered to in maintenance work. e.g., Permits from County Government
etc.
- Ensure
the health and safety rules and regulations are always adhered to by the
staff, casuals, and contractors.
- Ensure
implementation of OSH and ISO safety recommendations and or SOPs.
- Establish
root cause of emergency maintenance needs and put in place long term
mitigation measures.
- Use
performance management techniques to monitor and demonstrate achievement
of agreed service levels and to lead on improvement of the same.
- Ensure
quality of products supplied by vendors for the department’s use are of
quality and of the expected standards.
- Set a
daily monitoring plan for all water heating systems and water dozing
points.
- Set
goals and objectives for staff and support staff development and capacity
building efforts.
- Assist
in managing and review employee performance.
- Deliver
training to the staff in the department.
CANDIDATE PROFILE
Qualification:
- Diploma
in Electrical/Electronic Engineering.
- Level
I, II III trade tests.
Experience:
- A
minimum of minimum of 3 years’ experience in maintenance operations and
supervisory experience in a busy hospitality establishment.
Skills:
- Excellent
communication skills both written and oral, in English.
Interests:
A passion for wildlife and a commitment to sustainability
and conservation.