Data Scientist (AI-Native) — Growth & Credit at Umba
About the Role
We’re hiring a Data Scientist to own the two models that
decide whether Umba grows profitably: how weacquire customers, and how we
underwrite them.On the credit side, you’ll build and continuously improve the
scoring systems that decide who we lend to andon what terms — drawing on bank
statement data, payments history, CRB (Credit Reference Bureau) data,and the
behavioural signals we collect across our app. The same scoring stack needs to
serve both digitally acquired customers and the customers our sales team brings
in for underwriting, so you’ll design for both flows.
On the growth side, you’ll optimize how we spend marketing
budget to acquire those customers — ad targeting, funnel conversion, channel
attribution, and the experiments that tell us which levers actually move CAC
and LTV. You’ll own the loop from “who do we target” through “did they convert”
through “did they repay.”
This is not a traditional data science role.
We operate in an AI-native environment, where the team
leverages Claude Code, Codex, and other LLMbased systems to accelerate
analysis, generate model code, build pipelines, and iterate quickly. As a
result,the role increasingly focuses on:
- Defining
clear problem specs that AI agents can execute against
- Reviewing,
validating, and hardening AI-generated analyses and code
- Building
feedback loops that let models improve automatically with new data
- Setting
the quality bar — what “good” looks like for a model in production
- You’ll
collaborate closely with Engineering, Product, and the Sales team to ship
models that affect lending
- decisions
on day one. This is a highly technical, in-office role in Nairobi. You’ll
join a small, high-performing
- team
where ownership is expected and impact is immediate.
Responsibilities
Credit & underwriting
- Build,
deploy, and continuously improve credit scoring models using bank
statement data, payment
- histories,
CRB pulls, and in-app behavioural signals
- Design
automated underwriting flows that serve both digitally acquired customers
and salessourced applications
- Implement
model retraining pipelines so scoring improves as we accumulate repayment
outcomess – not as a quarterly project
- Own
model performance monitoring, drift detection, and automated alerting
- Partner
with Risk and Operations on policy thresholds, override rules, and the
human-in-the-loop processes that wrap the models
Growth & marketing analytics
- Optimize
ad targeting across our acquisition channels — audience selection, bid
strategy, creative performance, lookalike construction
- Instrument
and analyze the acquisition funnel end-to-end (impression → click →
install → KYC → first loan → repayment)
- Design
and run A/B tests on acquisition and product experiences; build the
experimentation infrastructure so the team can run tests without you
- Build
attribution and LTV/CAC models that the business can actually act on
Cross-cutting
- Write
clear technical specs that AI-assisted workflows can execute against
- Use AI
tools (Claude Code, Codex, etc.) to move 10x faster on data wrangling,
feature engineering, and analysis — while rigorously validating outputs
- Extend
our data platform with new sources (third-party APIs, CRB providers,
payment rails) when a model needs them
- Process,
clean, and verify data integrity — especially for anything that touches
lending decisions
- Present
findings clearly to non-technical stakeholders; defend recommendations
with data
Skills and Qualifications
- 4+
years of hands-on data science / applied ML in production environments
- Strong
Python (pandas, scikit-learn, numpy) and SQL — you can go from raw data to
deployed model without waiting on engineering
- Deep
practical experience with classifier and regression modeling — feature
engineering, model selection, calibration, evaluation under class
imbalance
- Solid
applied statistics: hypothesis testing, regression, experimental design,
dealing with selection bias and censored outcomes
- Experience
working with messy real-world financial data (transactional data, bank
statements, payments, credit bureau data) — or strong evidence you can
ramp on it quickly
- Comfort
with relational databases (Postgres / MySQL) and modern data tools
- Strong
written and verbal communication — you can explain a model’s behaviour to
a credit officer, a marketer, and an engineer in the same week
Highly preferred
- Credit
scoring or fraud modeling experience, especially in emerging markets or
thin-file populations
- Marketing
analytics / growth experimentation experience — ad platforms (Meta,
Google), attribution,
- funnel
analysis
- Production
ML experience: deployment, monitoring, retraining pipelines
- AI-Native
Data Science (increasingly important)
- Experience
using AI coding tools (Claude Code, Codex, GitHub Copilot, etc.) in daily
analysis and
- modeling
workflows
- Ability
to write clear, structured technical specs and prompts that produce
reliable code and
- analyses
- Strong
review skills — you can spot the subtle bugs in AI-generated SQL,
features, and pipelines
- that
pass tests but produce wrong answers
- Understanding
of failure modes in AI-assisted analysis (leakage, hallucinated joins,
plausible-butwrong feature definitions)
Bonus
- Experience
with payments, lending, or fintech in Kenya / Africa specifically
- Familiarity
with CRB data (Metropol, TransUnion, CreditInfo) and Kenyan banking data
formats
- Experience
deploying LLM-based features into production data products
Credit Manager (Maternity Reliever) at Umba
Location: Nairobi
Reports to: Chief Executive Officer
Supervises: Credit and Collections Team
About Umba
Umba is a pan-African digital bank serving customers in both
Kenya and Nigeria. Our mission entails providing accessible and cost-effective
financial services across Africa, enabling our customers to take charge of
their financial well-being. We are committed to seizing a unique opportunity to
transform the financial landscape in Africa by harnessing the power of machine
learning to develop intelligent, affordable financial products tailored for
emerging markets. Our machine learning models are continuously improving, and
we leverage AI and automation to deliver banking solutions at the lowest
possible cost to our expand in customer base.
Umba is headquartered in Nairobi Kenya. Our primary focus is to offer a
comprehensive range of digital banking products through Android, iOS and Web
Apps, and we take pride in our culture of consistently surpassing customer
expectations, which has fueled our rapid expansion.
Umba acquired a deposit taking microfinance bank in Kenya in 2023, which has
now been named Umba Microfinance Bank. The bank has achieved fast growth since
launch with average monthly growth rate of 19% and 6x revenue growth in 2024.
Job Summary
As the Credit Manager, you will be responsible for
overseeing credit and collections operations. Your primary objective will be to
manage the credit evaluation process, ensure efficient loan disbursements,
strengthen collections strategies, and mitigate credit risks to drive the
overall success of the loan portfolio.
You will also be tasked with developing and implementing effective debt
recovery processes, monitoring portfolio performance, and ensuring timely
collections while maintaining positive customer relationships. This role
requires a strong understanding of the industry, exceptional leadership skills,
and a proven track record in both credit management and collections.
Responsibilities
1. Team Leadership & Performance Management
- Provide
strong leadership, guidance, and mentorship to the credit and collections
teams, including training and performance management.
- Set
clear performance targets for both credit underwriting and collections,
and ensure the team consistently meets or exceeds them.
- Foster
a high-performance culture that promotes accountability, teamwork, and
continuous improvement.
2. Credit & Collections Operations Management
- Oversee
the end-to-end credit lifecycle, including loan application review, credit
evaluation, approval, disbursement, and post-disbursement monitoring.
- Develop
and implement efficient credit and collections policies, procedures, and
workflows to enhance operational effectiveness.
- Strengthen
collections strategies, ensuring timely follow-ups, debt recovery, and
resolution of delinquent accounts.
- Collaborate
closely with sales and other departments to ensure seamless operations and
a positive customer experience.
3. Risk Assessment, Portfolio Monitoring & Mitigation
- Assess
the creditworthiness of applicants through detailed analysis of financial
information, credit reports, and supporting documentation.
- Make
informed credit decisions while balancing Business growth and risk.
- Monitor
portfolio performance, including arrears, delinquency trends, and recovery
rates.
- Implement
proactive risk mitigation and collections strategies to minimize defaults
and optimize portfolio quality.
4. Compliance & Regulatory Adherence
- Ensure
all credit and collections activities comply with applicable laws,
regulations, and industry best practices.
- Maintain
adherence to internal policies as well as AML and KYC requirements.
- Work
closely with compliance teams to uphold data integrity and proper
documentation standards.
5. Reporting, Insights & Continuous Improvement
- Prepare
and present regular reports on credit and collections performance,
including key metrics such as approval rates, portfolio quality, and
recovery rates.
- Analyze
data to identify trends, gaps, and opportunities for improvement.
- Provide
actionable insights and recommendations to enhance credit processes,
strengthen collections, and improve overall portfolio profitability.
Qualified candidates to apply by COB 17th April 2026.
Regulatory & Government Relations Advisor at Umba
Regulatory & Government Relations Advisor
- Location: Nairobi,
Kenya
- Type: Contract
/ Advisory
- Duration: 6
months (with potential extension)
- Reports
to: Group CEO
About Umba
Umba is a pan-African digital bank operating in Kenya and
Nigeria, offering consumer and SME banking, vehicle finance, payments, and
cross-border remittances. In 2023, Umba acquired a deposit-taking microfinance
bank in Kenya, rebranded as Umba Microfinance Bank, which achieved 6x revenue
growth in 2024. Umba is entering a high-growth phase and pursuing strategic
initiatives that require deep engagement with Kenya’s financial sector
regulators.
Role Overview
Umba is seeking a senior regulatory and government relations
advisor based in Nairobi to lead engagement with the Central Bank of Kenya
(CBK) on strategic regulatory matters. This is a high-impact advisory
engagement working directly with the Group CEO and Umba’s legal counsel.
The ideal candidate has deep relationships within CBK and extensive experience
navigating Kenya’s banking regulatory landscape — including licensing,
compliance, and approvals processes.
Key Responsibilities
- Lead
day-to-day engagement with CBK on licensing, compliance, and strategic
regulatory matters Advise on Kenya’s banking regulatory framework,
including license categories and upgrade pathways Attend in-person
meetings at CBK and coordinate with Umba’s legal advisors
- Develop
and execute regulatory strategy aligned with Umba’s growth objectives
Provide regular briefings on regulatory progress, risks, and stakeholder
dynamics
- Navigate
informal dynamics and relationships within CBK and the broader regulatory
ecosystem Prepare regulatory filings, applications, and formal
correspondence as needed
- Support
coordination between Umba, external partners, and CBK
Requirements
- 10+
years in Kenyan financial services regulation, banking compliance, or
government relations
- Deep
understanding of CBK’s licensing framework and regulatory processes
- Based
in Nairobi with availability for in-person meetings at short notice
- Strong
written communication skills for regular remote briefings to the CEO
Trade Finance & Exports Manager at Umba
Job Summary:
To lead the growth of the trade finance and export business
by driving client acquisition, structuring competitive export financing
solutions, mobilizing deposits, and ensuring portfolio quality and regulatory
compliance.
Responsibilities:
1. Client Acquisition & Export Growth
- Identify,
source, onboard, and manage relationships with exporters across key
sectors.
- Drive
acquisition and activation of export/FX clients in line with business
targets.
- Ensure
optimal utilisation of approved trade limits.
2. Trade Finance Structuring & Revenue Generation
- Lead
structuring and execution of trade finance solutions including invoice
financing, guarantees, LPO financing, and FX solutions.
- Deliver
trade finance income targets across performance bonds, bid bonds,
advance/performance guarantees, and LPO financing.
- Drive
FX transaction volumes and optimise yield per transaction.
3. Deposits Mobilisation & Transactional Banking
- Mobilise
deposits from export clients to support liquidity and funding objectives.
- Grow
low-cost deposits (CASA) within the trade portfolio.
- Optimise
cost of funds on trade-related deposits.
- Increase
fee income from transactional banking (FX, guarantees, trade flows).
4. Portfolio Quality & Risk Management
- Maintain
portfolio quality within acceptable thresholds.
- Ensure
early identification and resolution of arrears.
- Uphold
high standards in credit structuring, monitoring, and reporting.
- Ensure
full compliance with CBK regulations and internal credit policies.
5. Market Intelligence & Strategy
- Provide
insights on exporter needs, industry trends, and competitor offerings.
- Identify
opportunities to enhance product-market fit and competitiveness.
6. Team Leadership & Performance Management
- Lead
and manage the trade finance/export team to achieve targets.
- Drive
staff productivity (business per person).
- Conduct
performance reviews, coaching, and capability development.
- Maintain
acceptable attrition levels and build a strong succession pipeline.
- Ensure
compliance with leave and HR policies.
Qualifications & Experience
- Bachelor’s
degree in Finance, Business, Economics, or a related field
- Master’s
degree or professional certification (CPA, CFA, ACCA) is an added
advantage
- Minimum
7–10 years’ experience in trade finance, corporate banking, or export
finance
- Proven
track record in structuring trade finance deals and managing client
portfolios
- Strong
understanding of FX markets, trade products, and regulatory requirements
Skills & Competencies
- Strong
deal structuring and analytical capability
- In-depth
knowledge of trade finance products and export ecosystems
- Business
development and relationship management skills
- Risk
assessment and portfolio management capability
- Strong
understanding of regulatory and compliance requirements
- Strategic
thinking and execution ability
- Leadership
and team management skills
- High
level of commercial acumen and results orientation
Method of Application
Umba is an equal opportunity employer and encourage
applications from all qualified individuals.
Please submit your application by 10th April 2026. Due
to the urgency, interviews will be on a rolling basis.
Head of SME Business at Umba
Job Summary:
To drive SME business growth through client acquisition,
lending expansion, deposit mobilisation, and strong team leadership, while
maintaining portfolio quality and profitability.
Responsibilities:
1. SME Client Acquisition & Lending Growth
- Drive
acquisition and onboarding of SME and MSME clients.
- Deliver
SME and MSME lending disbursement targets.
- Build
and manage a strong pipeline and improve conversion rates.
2. Portfolio Productivity & Revenue Optimisation
- Manage
average loan size and yield to ensure profitability.
- Drive
utilisation of approved credit limits.
- Ensure
sustainable and quality growth of the SME loan book.
3. Deposits Mobilisation & Liability Growth
- Deliver
net deposit growth targets across SME customers.
- Increase
proportion of low-cost deposits (CASA).
- Optimise
cost of funds on SME deposits.
- Drive
fee income from SME transactional banking activities.
4. Portfolio Quality & Risk Management
- Maintain
portfolio quality within acceptable thresholds.
- Ensure
early identification and resolution of arrears.
- Uphold
strong credit underwriting, monitoring, and reporting standards.
- Ensure
compliance with internal policies and regulatory requirements.
5. Market Intelligence & Business Strategy
- Monitor
SME market trends, customer needs, and competitor activity.
- Provide
input into product development and commercial strategy.
6. Sales Leadership & Team Management
- Lead
SME sales teams to achieve aggregated targets.
- Drive
staff productivity (business per staff).
- Conduct
performance management, coaching, and development.
- Maintain
acceptable attrition levels and succession planning.
Qualifications & Experience
- Bachelor’s
degree in Business, Finance, Economics, or a related field
- Master’s
degree is an added advantage
- Minimum
7–10 years’ experience in SME banking or business development
- Proven
track record in lending, sales, and portfolio management
- Experience
managing and leading sales teams
Skills & Competencies
- Strong
sales and negotiation skills
- Leadership
and team management capability
- Commercial
and financial acumen
- Credit
and risk understanding
- Relationship
management and networking ability
- Strategic
thinking and execution
- Results-driven
with strong performance orientation
Method of Application
Umba is an equal opportunity employer and encourage
applications from all qualified individuals.
Please submit your application by 10th April 2026. Due
to the urgency, interviews will be on a rolling basis.
Cross-Border Payments Lead at Umba
The Role
We’re hiring a Cross-Border Payments Lead to
own and scale our cross-border payments business. You’ll build two product
lines from the ground up:
- Business
Payments — Kenyan exporters, BPOs, and tech companies receiving
international payments
- Consumer
Payments — Freelancers, remote workers, and creators receiving
USD/EUR
Beyond direct customers, you’ll develop strategic
relationships with global payment providers and remittance companies —
positioning Umba as essential infrastructure for moving money into Africa.
This is an opportunity to define how stablecoin rails
reshape cross-border commerce on the continent.
What You’ll Do
- Own
commercial strategy and revenue growth across both business and consumer
segments
- Build
and execute go-to-market for each product line — different customers,
different motions
- Acquire
and onboard high-value business customers (exporters, BPOs, tech
companies)
- Scale
consumer adoption among freelancers and remote workers
- Develop
partnerships with global payment providers, platforms, and financial
institutions
- Drive
payment volume growth and hit revenue targets
- Work
closely with product and engineering to shape the roadmap
- Build
and lead a commercial team as we scale
What We’re Looking For
- 7+
years in payments, fintech, or financial services — cross-border or
remittance experience strongly preferred
- Track
record of building and scaling payment products in emerging markets
- Experience
with both B2B and B2C commercial motions
- Deep
understanding of African payment corridors, FX dynamics, and regulatory
landscape
- Network
in the global payments ecosystem — remittance companies, fintechs,
platforms
- Commercial
operator who can sell, close, and build a team
- Bonus:
Experience with stablecoin, crypto, or blockchain payment infrastructure
Operations Officer at Umba
About Umba
Umba is a pan-African digital bank serving customers in both
Kenya and Nigeria. Our mission entails providing accessible and cost-effective
financial services across Africa, enabling our customers to take charge of
their financial well-being. We are committed to seizing a unique opportunity to
transform the financial landscape in Africa by harnessing the power of machine
learning to develop intelligent, affordable financial products tailored for
emerging markets. Our machine learning models are continuously improving, and
we leverage AI and automation to deliver banking solutions at the lowest
possible cost to our expanding customer base.
Umba is headquartered in Nairobi Kenya. Our primary focus is to offer a
comprehensive range of digital banking products through Android, iOS and Web
Apps, and we take pride in our culture of consistently surpassing customer
expectations, which has fueled our rapid expansion.
Umba acquired a deposit taking microfinance bank in Kenya in 2023, which has
now been named Umba Microfinance Bank. The bank has achieved fast growth since
launch with average monthly growth rate of 19% and 6x revenue growth in 2024.
Job Summary:
To support the digital banking operations by ensuring
seamless processing, monitoring, and control of all digital transactions,
customer onboarding, and service requests. The role ensures compliance with
regulatory requirements, maintains operational efficiency, and enhances
customer experience through digital channels.
Responsibilities:
1. Digital Customer Onboarding & Account Management
- Process
digital account opening applications and ensure completion of KYC/AML
requirements.
- Verify
customer identity and documents through digital verification tools.
- Review
and approve/decline onboarding requests based on risk assessment.
- Manage
customer account maintenance requests (e.g., profile updates, limits).
2. Digital Transactions & Payment Operations
- Monitor
and process digital payments, transfers, bill payments, and mobile money
integrations.
- Manage
transaction exceptions, reversals, chargebacks, and disputes.
- Ensure
timely resolution of failed transactions and customer complaints.
- Monitor
payment channels for operational anomalies.
3. Fraud, Risk & Compliance
- Monitor
digital channels for suspicious activities, transaction anomalies, and
potential fraud.
- Escalate
and investigate fraud cases in line with internal policies and regulatory
guidelines.
- Support
AML/CFT monitoring and reporting (STR/CTR) where applicable.
- Ensure
adherence to POCAMLA, CBK regulations, and internal digital banking
policies.
4. System & Channel Monitoring
- Monitor
the digital banking platform (web/app), APIs, and third-party integrations
for uptime and performance.
- Identify
system issues and coordinate with IT/Tech teams for resolution.
- Participate
in testing of system upgrades, new features, and integrations.
- Maintain
incident logs and support post-incident reviews.
5. Customer Support & Service Excellence
- Provide
high-quality operational support to customers via chat, email, calls, and
social media.
- Ensure
fast resolution of customer issues while maintaining high compliance
standards.
- Create
and maintain FAQs, process guides, and self-help resources.
6. Process Improvement & Automation
- Identify
operational inefficiencies and recommend automation opportunities.
- Support
the implementation of automated workflows and digital process
improvements.
- Review
and update SOPs and operational manuals for digital processes.
Qualifications & Experience
- Bachelor’s
degree in Business, Finance, Information Technology, or related field.
- 2–4
years’ experience in digital banking or banking operations.
- Knowledge
of digital banking platforms, APIs, and payment ecosystems.
- Familiarity
with AML/CFT, KYC, and regulatory requirements.
- Strong
analytical and problem-solving skills
- Excellent
communication and customer service skills
- Ability
to work with digital systems and dashboards
- High
attention to detail and accuracy
- Ability
to work in a fast-paced, tech-driven environment
- Strong
ethics and confidentiality.
If this sounds like you, we’d love to hear from you!
Please submit your application by February 6, 2026.
Senior Backend Engineer at Umba
Senior Backend Engineer
About the Role
We’re looking for an experienced Back-End Engineer to help
design, build, and scale the core services that power Umba’s digital banking
platform. You’ll work on RESTful APIs built with Python, leveraging frameworks
like Flask and FastAPI to deliver secure,
reliable, and high-performance systems used by tens of thousands of customers
across Africa.
You’ll collaborate closely with our Front-End and Data teams
to define new data models, business logic, and APIs — shaping the foundation
for our mobile and web applications. We value autonomy and ownership: engineers
at Umba ship their own code, monitor performance, and continuously improve
reliability.
This is a highly technical, in-office role based at our
Nairobi headquarters. You’ll join a small, exceptional team operating in a
fast-moving environment, where we deploy new machine learning models regularly
and rely on data-driven decisions. You won’t just be an implementer — you’ll
help define how we build the future of banking.
Responsibilities
- Design,
build, and maintain robust and scalable software using Python (Flask,
FastAPI).
- Architect
new services and contribute to the evolution of our system infrastructure.
- Write
clean, testable code with strong attention to performance and security.
- Improve
code quality through automation, testing, and code reviews.
- Collaborate
with Front-End and Data teams to integrate APIs into customer-facing apps.
- Participate
in technical discussions and product brainstorming sessions.
- Debug
complex issues and deliver reliable solutions on schedule.
Skills and Qualifications
- 6+
years of hands-on software engineering experience in production
environments.
- Degree
in Computer Science, Engineering, or related field preferred — or
equivalent, demonstrable experience.
- Strong
proficiency in Python and familiarity with frameworks such as Flask and FastAPI.
- Experience
with Linux/Unix systems and scripting languages.
- Solid
understanding of OOP and software architecture principles — building
systems that are extensible, reusable, and maintainable.
- Familiarity
with modern development tools and workflows (Git, CI/CD, Docker).
- Bonus: experience
in blockchain or crypto-related development, particularly in
financial applications.
- Bonus: Experience
with Front end development (TypeScript/React/NextJS)
- Proven
track record of shipping production-ready code on time.
- Collaborative,
curious, and fun to work with — the kind of teammate others want to join
on the weekend.
Work Status
- Valid
work authorization for Kenya
Umba is proud to be an Equal Opportunity employer. All
qualified applicants will receive consideration for employment without regard
to sex, gender identity, sexual orientation, race, color, religion, national
origin, disability, protected veteran status, age, or any other characteristic
protected by law. We also consider qualified applicants regardless of criminal
histories, consistent with legal requirements. If you have a disability or
special need that requires accommodation, please let us know.
Trade Finance and Export Partnerships Manager at Umba
About Umba
Umba is a pan-African digital bank serving customers in both
Kenya and Nigeria. Our mission entails providing accessible and cost-effective
financial services across Africa, enabling our customers to take charge of
their financial well-being. We are committed to seizing a unique opportunity to
transform the financial landscape in Africa by harnessing the power of machine
learning to develop intelligent, affordable financial products tailored for
emerging markets. Our machine learning models are continuously improving, and
we leverage AI and automation to deliver banking solutions at the lowest
possible cost to our expanding customer base.
Umba is headquartered in Nairobi Kenya. Our primary focus is to offer a
comprehensive range of digital banking products through Android, iOS and Web
Apps, and we take pride in our culture of consistently surpassing customer
expectations, which has fueled our rapid expansion.
Umba acquired a deposit taking microfinance bank in Kenya in 2023, which has
now been named Umba Microfinance Bank. The bank has achieved fast growth since
launch with average monthly growth rate of 19% and 6x revenue growth in 2024.
We are actively seeking outstanding individuals who not only possess
exceptional talent but also share our vision, determination, and sense of
purpose. Join us in our endeavor to establish the best digital bank in Africa.
Responsibilities
- Client
Acquisition: Source, onboard, and manage relationships with Kenyan
exporters in target sectors (floriculture, coffee/tea, apparel,
handicrafts, agriculture). Ideally selling to the US.
- Partnership
Development: Build relationships with export promotion agencies, chambers
of commerce, freight forwarders, and trade associations to generate leads.
- Deal
Structuring: Work with product and credit teams to design invoice
financing, payment acceleration, and FX solutions tailored to exporters’
needs.
- Market
Intelligence: Provide insights into exporter pain points, competitor
offerings, and opportunities for Umba to differentiate.
- Compliance
Liaison: Coordinate with legal/compliance teams to ensure onboarding
aligns with CBK FX rules and export documentation requirements.
- Revenue
Growth: Deliver measurable inflow targets and customer retention rates.
Qualifications and Skills
- 5+
years in trade finance, SME banking, or exporter relations.
- Strong
personal network of exporters, particularly in floriculture, coffee, tea,
apparel, and agriculture.
- Track
record in structuring trade finance products or facilitating cross-border
payments.
- Understanding
of CBK regulations on FX and export documentation.
- Proven
ability to meet or exceed commercial targets.
- Excellent
negotiation and relationship management skills.
Call Centre Intern at Umba
Job Summary
We are seeking proactive and results-driven Call Center Interns to join our
team. This role combines new customer acquisition and customer relationship
management to drive growth and enhance customer satisfaction You will play a
key role in engaging potential and existing customers, ensuring they receive
outstanding service while meeting sales and retention targets.
Key Responsibilities
- Make
outbound calls to potential customers from provided leads.
- Present
and clearly explain the Stock Loan Product and its terms.
- Convert
prospects into active borrowers and guide them through onboarding.
- Maintain
and update a daily sales pipeline report.
- Gather
and share market insights and customer feedback with the product team.
- Make
follow-up calls to existing borrowers to ensure timely repayments.
- Promote
repeat borrowing and upsell products where applicable.
- Address
customer queries or escalate them to relevant departments.
- Conduct
periodic satisfaction checks and record feedback.
- Monitor
customer engagement and flag potential churn risks.
Requirements
- Diploma
or Degree (completed or in progress) in Business, Marketing, Finance, or
related field.
- Excellent
verbal and written communication skills.
- Strong
interpersonal skills and customer-oriented mindset.
- Ability
to work in a fast-paced, target-driven environment.
- Basic
computer skills (MS Office, CRM systems an added advantage).
- Prior
sales or customer service experience is an added advantage but not
mandatory.
Deadline for applications: 22nd August 2025.