Marketing Intern at Kenya Network Information Centre (KENIC)
Terms: Internship
Special Requirements:
- Moderate
travel
- Occasion
weekend activities
Job Purpose
The internship program offers a valuable opportunity for
individuals to gain hands-on work experience, expand their knowledge, refine
career goals, and build a professional network with mentors. As a Marketing
intern, you will actively support various initiatives, participating in the
planning and execution of both digital and offline marketing activities and
events..
Main Duties/Key Accountabilities
- Collaborate
in creating compelling and engaging content across diverse platforms, such
as social media, websites, email marketing, newsletters, and print
materials.
- Monitor
social media channels, bring attention to inquiries, and analyze
performance metrics.
- Contribute
to the planning and execution of events, both online and offline, aimed at
promoting KeNIC’s products.
Responsibilities
- Support
team to plan, develop and execute marketing initiatives
- Support
projects related to branding, content creation and social media marketing
- Draft
and edit internal and external communications, ensuring accuracy and
consistency.
- Handle
inbound requests from vendors and partners
- Collaborate
with cross-functional teams to gather information for communication
materials
- Utilize
analytics tools to track and report on the performance of marketing
campaigns
- Monitor
trends, feedback and satisfaction levels
- Contribute
fresh ideas that can enhance KeNIC’s standing
- Prepare
proposals and reports as required.
- Other
responsibilities as may be assigned.
Education and Experience
- A
final-year student or recent graduate holding a degree in Marketing, Media
& Communications or Graphic Design
- Proficient
in the WordPress platform.
- Basic
digital marketing skills.
- Proficient
in using Microsoft Office tools and Google Suite for creating marketing
copy.
- Desired
skills include a working knowledge of Adobe Photoshop and the Canva design
platform.
Required Competencies
- Marketing skills:
Ability to create visibility and generate interest for domains from
potential customers by using different types of digital technology.
Ability to use existing tools to create visual content.
- Communication
Skills: Ability to communicate effectively in both written and
verbal communication. French language will be an added advantage
- Social
media skills: Ability to create content and distribute it via
various social media channels and responding to comments and interacting
with followers
- Content
management skills: Understanding of content management systems to
help create blog posts, update social media accounts and work on other
types of online content.
- Email
marketing skills: Ability to craft compelling subject lines,
interesting body and call to action buttons
- Computer
Proficiency skills; Ability to use the computer efficiently and
effectively as required.
- Presentation
Skills-Ability to deliver a message clearly and effectively to an
audience
- Tech-savvy: –
Ability to use technology efficiently and effectively as required.
Behavioural Competencies:
- Customer
Centric: Understand who and what the customer wants and needs,
and prioritizes and provides timely response to create a positive
experience while safeguarding the organization’s interest.
- Communication:
Effectively pass relevant and accurate information through diverse,
tailored and engaging channels, that take into consideration the full
communication cycle.
- Analytical: Identify
and define problems, extracts key information from data and develops
workable solutions for the problems identified. data / content to draw
conclusions, and solve problems
- Creative: Develop
fresh innovative ideas that provide solutions to all types of workplace
challenges outside the usual practices.
Customer Service Intern at Kenya Network Information Centre (KENIC)
Customer Service Intern
Terms: Internship
Special Requirements:
- Moderate
travel
- Occasion
weekend activities
Job Purpose
The internship program offers a valuable opportunity for
individuals to gain hands-on work experience, expand their knowledge, refine
career goals, and build a professional network with mentors. As a customer
service intern, you will actively support various initiatives, participating in
the planning and execution of customer care activities
Main Duties/Key Accountabilities
- Contact
registrants on domain renewal
- Respond
to customer inquiries, complaints and follow the necessary procedures to
escalate unresolved issues.
- Assist
in conducting customer surveys
Responsibilities
- Make
calls to registrants to follow up on domain renewal
- Respond
to customer complaints, inquires and follow the necessary procedures to
escalate unresolved issues.
- Contribute
towards the growth of customer care retention.
- Other
responsibilities assigned
Education and Experience
- A
final-year student or recent graduate holding a degree in any business
related field, IT or Social Sciences.
- Computer
proficient with Microsoft Office
- Communication
skills and phone etiquette skills
- Interpersonal
skills, problem solving skills
- personable,
presentable and articulate
Required Competencies
- Business
Development skills: Ability to build a culture of customer
services excellence within the organization.
- Communication
Skills: Ability to communicate effectively in both written and
verbal communication
- Email
marketing skills: Ability to craft compelling subject lines,
interesting body and call to action buttons
- Computer
Proficiency skills: Ability to use the computer efficiently and
effectively as required.
- Presentation
Skills-Ability to deliver a message clearly and effectively to an
audience
- Tech-savvy: –
Ability to use technology efficiently and effectively as required.
Behavioural Competencies:
- Customer
Centric: Understand who and what the customer wants and needs and
prioritizes and provides timely response to create a positive experience
while safeguarding the organization’s interest.
- Communication:
Effectively pass relevant and accurate information through diverse,
tailored and engaging channels, that take into consideration the full
communication cycle.
- Analytical: Identify
and define problems, extracts key information from data and develops
workable solutions for the problems identified. data / content to draw
conclusions, and solve problems
- Creative: Develop
fresh innovative ideas that provide solutions to all types of workplace
challenges outside the usual practices
Information and Technology Intern at Kenya Network Information Centre (KENIC)
Terms: 3 months internship
Special Requirements: Occasion weekend
activities
Job Purpose
The Internship program will provide an opportunity to gain
hands on work- experience, expand knowledge, refine career goals and build
professional network and mentor.
Responsibilities
- Support
staff – both internal and external
- Assist
with troubleshooting issues and provide technical support
- WHOIS
checks and cleanup
- Any
other relevant work that may be assigned to the job holder from time to
time.
- Systems
Documentation
Education and Experience
- A
recent graduate and holder of Degree/Diploma in Computer Science,
Information Technology or IT related course.
- Knowledgable
on Cybersecurity will be an added advantage.
- Understanding
network protocals and system administration tasks
Required Competencies
- Techy-savviness-: Proficient
in up-to-date computer application skills e.g. Microsoft Office and excel
- Analytical-: Gathers
relevant information through practical methods and develops actionable
insights
- Creative:
– Generates and shares as well as champions new ideas for
implementation towards improving operations
- Teamwork:
– Achieves daily, weekly and monthly targets as part of the
team, while taking in lessons that better performance and openly shares
ideas and views that build team cohesiveness
- Communication-: Ability
to be articulate to ensure proper communication when dealing with staff
and clients.
- Accountability:
– Adheres to deadlines and appointments and is keen to
proactively source solutions
- Planning
and organizing-: Designs action plans and work schedule and
approaches that enable accomplish of operating plans that are aligned to
the organization’s goals
- Strategic
acumen: Implements actions plans and milestones in their
daily tasks
- Change
& Culture Stewardship: Ability to demonstrate and
support desired culture change behavior.
- Ambition: Desires
to deliver the best and grow from current position
Procurement Intern at Kenya Network Information Centre (KENIC)
Job Purpose
The Internship program will provide an opportunity to gain
hands on work- experience, expand knowledge, refine career goals and build
professional network and mentors
Responsibilities
- Gain
exposure in Procurement and asset management.
- Assist
in the sourcing and evaluation process of suppliers
- Maintain
an up to date list of prequalified suppliers
- Perform
front office duties such as receiving guests and answering calls.
- Offer
support services to various departments such as filing, photocopying and
scanning
- Learn
and assist in procurement of items by requisition office supplies and
equipment and preparing Local purchase orders, receiving invoices and
ensuring suppliers are paid on time.
- Maintain
up to date database records of suppliers and offer support in stock taking
and issuance
- Support
the administration team in executing activities.
- Prepare
weekly and monthly reports.
- Perform
any other assigned duties from time to time.
Education and Experience
- A
recent graduate and holder of Bachelor’s Degree in Procurement management
, supply Chain management from a recognized institution.
- Having
a Diploma in Procurement or Supply Chain Management or equivalent
qualification from a recognized institution will be an added advantage.
Required competencies:
- Techy-savviness-: Proficient
in up-to-date computer application skills
- Analytical-: Gathers
relevant information through practical methods and develops actionable
insights
- Creative:
– Generates and shares as well as champions new ideas for
implementation towards improving operations
- Teamwork:
– Achieves daily, weekly and monthly targets as part of the
team, while taking in lessons that better performance and openly shares
ideas and views that build team cohesiveness
- Communication-: Ability
to be articulate to ensure proper communication when dealing with staff
and clients.
- Accountability:
– Adheres to deadlines and appointments and is keen to
proactively source solutions
- Planning
and organizing-: Designs action plans and work schedule and
approaches that enable accomplish of operating plans that are aligned to
the organization’s goals
- Strategic
acumen: Implements actions plans and milestones in their
daily tasks