Fulfillment Operations Professional at Zipline
As a Fulfillment Operations Professional, you will be part
of the team that ensures that blood products, medical products and animal
health products are delivered from our distribution centers to health care
facilities in a safe, reliable, and fast manner. By joining us, you will
therefore be contributing to our mission of ensuring that every human on Earth
has instant access to vital medical supplies. Your main responsibilities will
include:
Customer Service & Order Fulfillment:
- You
will be the first line when it comes to fielding orders from customers
& ensuring they have high-quality & excellent experience.
- Responding
to calls from customers and collaborating with other members to process
their orders.
- Product
Handling: Manage & prepare packages to be delivered via drone to the
hospitals and clinics to ensure quality & speed of delivery.
Inventory & Warehouse Management:
- Leading
the storage and management of health care commodities at the distribution
center, with tasks including but not limited to forecasting commodities,
managing requisitions, engaging suppliers, and documenting.
- Leading
the storage and management of operations consumables inventory and
ensuring that operations teams have the right quantity of consumables at
all times.
Quality Management and Safety
- Working
with a team to perform daily quality control, self-audits and actions that
comply with the Quality Management System.
- Adhering
to all standard operating procedures and ensuring that operations are
being executed under the prescribed safety standards.
Stakeholder Management
- Ensuring
Operational continuity by engaging effectively with operational
stakeholders with the sole purpose of building effective relationships
that lead to positive operational outcomes.
- Gathering
regular feedback from stakeholders and escalating issues for quick
resolution.
Continuous Improvement
- Self:
Adhering to all training and development requests aimed at setting you on
a defined growth path by improving your skill set.
- Operations:
Building a culture of continuous improvement by consistently developing
new and more efficient ways of executing operations at scale.
Program or Project Management
- Ensuring
that all projects assigned to you have been completed on time, with the
best quality outcomes achieved.
- Collaborating
effectively with other cross-functional teams on various
operations-related issues or projects.
What You’ll Bring
- Preferred:
Bachelor of Science in Pharmacy
- Must
be registered by PPB and have a valid practice license
- Full
professional proficiency in spoken and written English
- 2+
years of practical experience in a laboratory setting, manufacturing
plant, hospital or clinic
- Passionate
about making sure that each component of our supply chain and order
processing is handled perfectly
- Proactive
with excellent organization and attention to detail
- Obsessed
with customer experience and making sure the quality of our deliveries
always exceeds expectations
- Upbeat
and positive attitude, a collaborator who wants to succeed while also
helping teammates grow
- Must
be eligible to work in Kenya
Senior Full Stack Engineer – at Zipline Africa
Job description
Zipline builds and operates fleets of delivery drones to get
critical and life-saving products to the people who need them, fast. Our
software team powers this system by building and maintaining scalable digital
infrastructure that enables our world-class distribution centers to serve
customers with speed and precision.
We’re looking for a senior full-stack engineer to help
improve and scale the order management and fulfillment system behind Zipline’s
automated logistics service in Africa. This platform acts as our internal CRM,
order management platform, coordinating order fulfillment, inventory
management, and customer communication across an expanding network of countries
and delivery use cases.
You’ll translate a broad set of stakeholder needs into
usable, well-architected software that improves operational efficiency,
enhances the customer experience, and positions Zipline for long-term growth.
You’ll work across the stack — building web apps, shaping backend services, and
managing data flows — while helping steer the system’s evolution as it scales
in complexity and impact.
If you’re someone who thrives in a fast-paced, collaborative
environment and is excited about building software that interacts with the
physical world and owning systems that power the world’s largest autonomous
logistics network, we’d love to hear from you.
What You’ll Do
- Design,
build, and maintain scalable full-stack web applications with a focus on
reliability, performance, and long-term maintainability.
- Collaborate
with engineering and operations to define system requirements and deliver
tools that support real-world logistics.
- Shape
architectural decisions and data flows as the system scales across
geographies, complexity, and business needs.
- Help
improve the developer experience by addressing gaps in tooling,
documentation, and system clarity.
- Lead
by example in code reviews, technical discussions, and shared
problem-solving to support a growing, junior team.
What You’ll Bring
- 5+
years of experience building and maintaining full-stack web applications
in production environments.
- Strong
proficiency with modern front-end frameworks (e.g., React, Vue) and
back-end technologies (e.g., Python, Node.js, or Go).
- Experience
designing and working with relational databases, RESTful APIs, and
distributed systems.
- A
track record of contributing to system architecture or improving developer
workflows within a team.
- Comfort
guiding technical decisions in a collaborative, fast-paced environment
with evolving requirements and ambiguous constraints.
- Clear,
concise communication skills and a thoughtful approach to code reviews,
documentation, and shared ownership.