Internship | Job Vacancies at Jubilee Insurance

Customer Experience Intern at Jubilee Insurance

Portfolio Manager at Jubilee Insurance

Job Ref. No: JAML063

Role Purpose

The Portfolio Manager will be responsible for managing client investment portfolios to achieve optimal financial performance while aligning with clients’ financial objectives and risk profiles. The role involves developing and implementing tailored investment strategies, conducting rigorous market analysis, and ensuring compliance with regulatory standards and client mandates. By leveraging advanced analytical tools and market insights, the Portfolio Manager will deliver customized investment solutions, enhance client satisfaction, and contribute to JAML’s growth as a leader in the asset management industry.

Key Responsibilities

Strategy

Investment Strategy Development

  • Design and implement investment strategies tailored to client risk profiles, financial goals, and market conditions across asset classes (e.g., equities, fixed income, alternatives).
  • Collaborate with the Senior Portfolio Manager to align portfolio strategies with JAML’s investment philosophy and performance targets, aiming for a minimum alpha of 2% above benchmark indices.
  • Identify opportunities for portfolio diversification and growth to enhance risk-adjusted returns.

 Market Analysis & Research

  • Conduct in-depth research on securities, industries, and economic indicators to inform investment decisions and portfolio adjustments.
  • Monitor global and local economic trends, market cycles, and asset class performance, utilizing realtime data feeds (e.g., Bloomberg, Reuters) to optimize portfolio outcomes.
  • Provide actionable insights to clients and internal teams, contributing to proprietary research reports and investment theses.

Product Innovation

  • Support the product development team in designing innovative investment products, such as unit trusts, structured products, and alternative investments.
  • Contribute to the creation of offshore investment solutions to meet diverse client needs and market opportunities.

Client Engagement

  • Prepare and present clear, data-driven portfolio performance reports to clients, ensuring alignment with their objectives and market outlook.
  • Participate in client meetings to discuss investment strategies, performance, and recommended adjustments, fostering trust and satisfaction.

Operational

Portfolio Management

  • Oversee the day-to-day management of client portfolios, including asset allocation, rebalancing, and trade execution, ensuring liquidity and diversification.
  • Monitor portfolio performance against benchmarks (e.g., NSE 20, MSCI Emerging Markets), implementing corrective actions to maintain performance within agreed volatility thresholds (e.g., standard deviation below 10%).
  • Ensure accurate and timely reporting of portfolio performance to clients and internal stakeholders.

Risk Management

  • Assess and mitigate financial risks (e.g., market, credit, liquidity) within client portfolios using quantitative models and scenario analysis.
  • Implement hedging strategies and monitor concentration risks to ensure portfolio stability and compliance with exposure limits.
  • Maintain accurate risk documentation and support enterprise-wide risk protocols.

 Regulatory Compliance

  • Ensure all portfolio activities comply with regulatory guidelines (e.g., Capital Markets Authority), client mandates, and JAML’s internal policies.
  • Maintain detailed records of investment decisions, transactions, and client communications for audit and reporting purposes.

Corporate Governance

Compliance

  • Stay updated on industry regulations, compliance requirements, and best practices.
  • Adhere to Kenyan laws, asset management industry policies, and JAML’s internal guidelines.
  • Ensure compliance with all statutory and regulatory requirements.

 Risk Mitigation

  • Establish robust internal controls to mitigate operational, financial, and regulatory risks.
  • Proactively identify and address potential compliance or ethical issues in portfolio management.

Key Competencies and Skills:

  • Investment Expertise: Strong knowledge of portfolio construction, asset allocation, and investment strategies across equities, fixed income, and alternative assets.
  • Analytical Precision: Advanced skills in financial modelling, data analysis, and interpreting market trends using tools like Excel, Python, or Bloomberg.
  • Client-Centric Communication: Excellent verbal and written skills to present complex investment strategies clearly and build client trust.
  • Risk Management: Proficiency in identifying and mitigating portfolio risks through quantitative and qualitative methods.
  • Digital Proficiency: Familiarity with portfolio management software (e.g., Morningstar) and realtime market data platforms to enhance efficiency.
  • Ethical Integrity: Commitment to regulatory compliance, client confidentiality, and ethical investment practices.
  • Team Collaboration: Ability to work effectively with cross-functional teams to deliver cohesive investment solutions.

Academic Qualifications and Relevant Experience

  • .Bachelor’s degree in Finance, Economics, Business Administration, Actuarial Science, Mathematics, Statistics, or a related field from a recognized institution.
  • Professional certifications such as CFA (Chartered Financial Analyst), CPA (Certified Public Accountant), FRM (Financial Risk Manager), or equivalent are highly desirable.
  • Advanced proficiency in financial modeling, portfolio management software (e.g., Bloomberg Terminal, Morningstar Direct, FactSet), and analytical tools (e.g., Excel, Python, R, VBA).
  • Demonstrated ability to leverage real-time market data platforms and quantitative tools for investment analysis and decision-making.
  • Completion of relevant training or coursework in investment management, risk analysis, or derivative instruments is an advantage.

Relevant Experience

  • Minimum of 6 years of progressive experience in portfolio management, investment analysis, or a related role within the asset management, banking, or financial services industry, with at least 3-5 years focused on managing client portfolios.
  • Proven track record of managing client portfolios with assets under management (AUM) exceeding KES 500 million, consistently achieving performance targets such as positive alpha or top quartile returns relative to benchmarks (e.g., NSE 20, MSCI Emerging Markets).
  • In-depth knowledge of Kenyan, East African, and global financial markets, including equities, fixed income, alternative investments, and regulatory frameworks (e.g., Capital Markets Authority guidelines).
  • Demonstrated experience in utilizing advanced quantitative models for asset allocation, risk management, and portfolio optimization, including stress testing and scenario analysis.
  • Experience with alternative investments (e.g., private equity, real estate), unit trusts, structured products, or derivative instruments (e.g., options, futures) is a strong advantage.
  • Prior collaboration with risk management, compliance, and client-facing teams to deliver cohesive investment solutions, with a focus on client satisfaction and retention.

How to Apply

If you are qualified and seeking an exciting new challenge, please apply via recruitment@jubileekenya.com quoting the Job Reference Number and Position by 21st October 2025. Only shortlisted candidates will be contacted.

Senior Investment Analyst at Jubilee Insurance

Job Ref. No: JAML062

Role Purpose

The Senior Investment Analyst will play a critical role in driving strategic investment decisions that maximize financial performance and align with the organization’s long-term objectives. This position requires expertise in dealership, research analysis, and pricing, contributing to informed decisionmaking and sustainable growth. They will collaborate with cross-functional teams, delivering data-driven insights and strategic recommendations while fostering a positive people and culture environment. The role also involves maintaining high standards of corporate governance and ensuring compliance with regulatory requirements.

Key Responsibilities
Strategy:

  • Conduct comprehensive market research and analysis to identify potential investment opportunities and trends in the Kenyan market.
  • Develop and implement investment strategies to optimize portfolio performance, taking into account risk tolerance, market conditions, and client objectives.
  • Collaborate with the investment team to identify and evaluate new investment products and asset classes that align with the company’s overall investment strategy.
  • Monitor and evaluate the performance of existing investment portfolios, making recommendations for adjustments and enhancements as needed.

Operational:

  • Perform in-depth financial analysis of investment opportunities, including financial statement analysis, valuation modelling, and risk assessment.
  • Conduct due diligence on potential investments, including reviewing legal documents, conducting background checks, and assessing investment risks.
  • Prepare investment reports and presentations for internal stakeholders, providing insights and recommendations based on thorough analysis and research.
  • Collaborate with portfolio managers, traders, and other internal teams to ensure efficient execution of investment strategies and seamless portfolio management.

 Corporate Governance(Regulatory and Compliance)

  • Ensure compliance with regulatory requirements, including reporting standards, investment guidelines, and industry best practices.
  • Stay updated on relevant laws, regulations, and market developments affecting the asset management industry in Kenya.
  • Monitor and manage regulatory filings, reporting deadlines, and compliance documentation.
  • Conduct regular internal audits to assess compliance with policies and procedures and implement corrective measures when necessary.

People and Culture:

  • Foster a culture of excellence, collaboration, and innovation within the asset management team.
  • Provide mentorship and guidance to junior analysts, supporting their professional development and enhancing their analytical skills.
  • Collaborate with other departments to promote cross-functional collaboration and knowledge sharing.
  • Act as a subject matter expert, representing the company in industry conferences, seminars, and client meetings.

Key Competencies and Skills:

  • Strong knowledge of financial markets, investment analysis techniques, and asset allocation strategies.
  • Proficient in financial modelling, valuation methods, and investment research tools.
  • Familiarity with Kenyan regulatory frameworks and compliance requirements for the asset management industry.
  • Analytical mindset with strong attention to detail and ability to draw meaningful insights from complex data.
  • Excellent problem-solving and critical thinking skills, with the ability to make informed investment decisions.
  • Strong communication and presentation skills, with the ability to effectively convey investment recommendations to both internal and external stakeholders.
  • Proactive and self-motivated, with the ability to work independently and prioritize tasks effectively.
  • Strong leadership skills, with the ability to motivate and mentor a team of analysts.

Academic Qualifications and Relevant Experience

  • Bachelor’s degree in Finance, Economics, or a related field.
  • Master’s degree in Finance or a relevant discipline (preferred).
  • Professional certifications such as CFA (Chartered Financial Analyst) or CPA (Certified Public Accountant) will be an added advantage.
  • Proven experience in investment analysis, asset management, or a related field, preferably in the Kenyan market

How to Apply

If you are qualified and seeking an exciting new challenge, please apply via recruitment@jubileekenya.com quoting the Job Reference Number and Position by 21st October 2025. Only shortlisted candidates will be contacted.

Investment Dealer at Jubilee Insurance

Job Ref. No: JAML061

Role Purpose

The Investment Dealer plays a key role in executing trades and managing transactions across various financial markets on behalf of Jubilee Asset Management. This role involves monitoring market conditions, executing buy and sell orders, ensuring compliance with trading regulations, and optimizing trade execution strategies. The Investment Dealer works closely with portfolio managers, research analysts, and clients to facilitate efficient trading while minimizing risk and maximizing returns.

Key Responsibilities
Trade Execution & Market Monitoring

  • Execute buy and sell orders across equities, fixed income, and other investment instruments.
  • Monitor financial markets, economic indicators, and industry trends to identify potential trading opportunities.
  • Ensure optimal trade execution to minimize costs and maximize portfolio performance.

 Portfolio Management Support

  • Collaborate with portfolio managers to align trading activities with investment strategies.
  • Provide real-time market insights to assist in investment decision-making.
  • Track portfolio performance and recommend adjustments based on market conditions.

Risk Management & Compliance

  • Ensure all trading activities comply with regulatory requirements, company policies, and ethicastandards.
  • Monitor and manage trading risks, including market volatility and liquidity constraints.
  • Maintain accurate records of transactions and reporting for audit and compliance purposes.

Client & Stakeholder Engagement

  • Act as a liaison between clients, brokers, and internal teams to facilitate seamless trade execution.
  • Provide market updates, trade confirmations, and investment insights to stakeholders.
  • Address client inquiries and ensure a high level of service in all trading activities.

Systems & Process Optimization

  • Utilize trading platforms and investment management systems for efficient order execution.
  • Continuously assess and improve trading strategies and execution processes.
  • Stay updated on emerging technologies and tools in financial markets to enhance efficiency.
  • Encourage open communication, transparency, and the reporting of any potential compliance concerns or violations, ensuring timely resolution and alignment with company standards.

Key Skills and Competencies

  • Strong Analytical Skills – Ability to assess market trends, price movements, and investment opportunities.
  • Attention to Detail – Precision in trade execution and transaction record-keeping.
  • Decision-Making Ability – Quick thinking in dynamic market conditions to optimize trade outcomes.
  • Risk Management Skills – Understanding of financial risks and strategies to mitigate them.
  • Numerical & Quantitative Proficiency – Comfort with financial data, pricing models, and trading metrics.
  • Communication & Negotiation Skills – Ability to engage with brokers, clients, and internal teams effectively.
  • Market Awareness – Strong knowledge of equities, bonds, derivatives, and financial instruments.
  • Technological Proficiency – Experience with trading platforms, Bloomberg, Reuters, and portfolio management tools.
  • Regulatory Knowledge – Understanding of trading regulations, compliance frameworks, and ethical standards.
  • Ability to Work Under Pressure – Handling fast-paced trading environments with precision and confidence.

Academic Qualifications and Relevant Experience

  • Bachelor’s degree in Finance, Economics, Business Administration, Actuarial Science, or a related field.
  • Professional certifications such as CFA Level 1, CISI, or ACI Dealing Certificate are an added advantage.
  • Knowledge of financial markets, investment products, and trading regulations is essential.
  • At least 3 years of experience in financial services, asset management, or investment-related roles.

How to Apply

If you are qualified and seeking an exciting new challenge, please apply via recruitment@jubileekenya.com quoting the Job Reference Number and Position by 21st October 2025. Only shortlisted candidates will be contacted.

Business Development Officer, Corporate at Jubilee Insurance

Job Ref. No: JHIL195

Role Purpose

The job holder will be responsible for driving sustainable business growth through the acquisition of new corporate clients and expansion of existing portfolios in the medical insurance segment. The Business Development Officer will identify opportunities, develop tailored insurance solutions, and build lasting relationships with clients, brokers, and intermediaries to achieve sales targets and enhance the company’s market presence.

Key Responsibilities

New Business Acquisition

  • Identify and target new corporate clients in key market segments through prospecting, networking, referrals, and lead generation activities.
  • Conduct needs assessments and design tailored medical insurance solutions that align with client requirements and organizational capabilities.
  • Prepare compelling proposals, quotations, and tender submissions in collaboration with the underwriting, actuarial, and Marketing teams.
  • Drive conversion of qualified leads to closed deals, ensuring that monthly, quarterly, and annual new business premium (GWP) targets are met.
  • Coordinate and deliver client presentations, pitches, and product demonstrations to key decision-makers and procurement committees.
  • Negotiate terms and finalize contracts in liaison with internal stakeholders and the Legal & Compliance functions.

Market Development & Intelligence

  • Research and identify new sectors, industries, and regions with potential for medical insurance growth.
  • Monitor competitor activities, product features, and pricing strategies to support the company’s market positioning.
  • Provide regular insights and recommendations to the Business Development Manager and GM Corporate New Business on emerging market opportunities and trends.
  • Support strategic sales campaigns and sector-specific initiatives to penetrate underserved markets or product niches.

Client Engagement

  • Maintain professional communication with prospective clients throughout the acquisition journey to enhance trust and confidence.
  • Coordinate pre-onboarding documentation and ensure accurate capture of client requirements for smooth policy setup.
  • Work closely with the other departments within Jubilee Health Insurance to ensure successful implementation of new schemes.
  • Handover newly signed clients to the retention or account management team with complete documentation and background notes to ensure service continuity.

Relationship & Stakeholder Management

  • Build and maintain strong working relationships with intermediaries such as brokers, consultants, and corporate HR/Finance leads involved in the procurement of medical insurance.
  • Collaborate cross-functionally with internal teams to align on proposal quality and delivery timelines.
  • Participate in networking events, industry forums, and corporate wellness activations to strengthen brand visibility and relationship networks.
  • Represent the company professionally in all client interactions and uphold the brand’s reputation for excellence and integrity.

Reporting, Compliance & Documentation

  • Maintain an accurate and updated sales pipeline.
  • Submit weekly, monthly, and quarterly reports detailing business leads, proposals submitted, conversions, and lost opportunities with reasons.
  • Ensure adherence to all internal controls, regulatory standards (IRA requirements), and company policies governing sales and client interactions.
  • Maintain confidentiality and compliance with data protection, anti-bribery, and AML regulations.

Key Skills and Competencies

  • Business Acumen
  • Adaptability and Resilience
  • Problem Solving
  • Communication and Influencing
  • Relationship Building
  • Results Orientation

Academic Qualifications

  • A Bachelor’s degree in a Business-related course
  • Insurance Professional qualification
  • Proficient in the use of Microsoft Office Suite and packages

Relevant Experience

  • The ideal person should be well-versed with the Coast region, with a minimum of four (4) years’ experience in a similar role, a proven track record of successfully securing new medical insurance or corporate group business, and demonstrated expertise in responding to RFPs, negotiating contracts, and effectively managing diverse stakeholder relationships

How to Apply:

If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number and Position by 21st October 2025
Only shortlisted candidates will be contacted.

Finance Assistant at Jubilee Insurance

Job Ref. No: JLIL 343

Role Purpose

  • The role holder will support the Finance Department in ensuring accurate financial recording, reconciliations, and reporting. The role involves assisting in credit control, premium reconciliation, asset management, and preparation of financial analyses to support effective decision-making. The role holder will ensure compliance with internal control policies, support financial integrity, and contribute to maintaining strong working relationships with internal and external stakeholders.

Main Responsibilities

Operational

  • Perform regular reconciliations of bank accounts and ledger control accounts.
  • Record and reconcile daily cash transactions, including receipts, disbursements, and bank transfers.
  • Prepare and circulate daily cash flow cash flow forecasts to assist in managing the company’s liquidity needs.
  • Prepare regular credit control reports, delinquency reports, and key performance indicators (KPIs) for management review.
  • Identify and address delinquent accounts through proactive communication, follow-ups, and resolution of payment issues.
  • Communicate with policyholders and intermediaries to resolve payment-related queries and concerns.
  • Maintain positive relationships while ensuring adherence to credit control policies
  • Monitor and manage outstanding premiums and premium reconciliation activities.
  • Ensure timely collection of premiums from policyholders and intermediaries.
  • Fully reconcile all reinsurance related ledgers and ensure proper balances are reported
  • Fully reconcile all commission related ledgers and ensure they are fully supported
  • Timely update and maintenance of the fixed asset register, ensuring proper monitoring of the acquisitions, tagging, depreciation and disposal.
  • Reconciliation and update of policy loan accounts, statements and analyses of policy loan data.
  • Detailed analysis of receivables and payables accounts within the general ledger
  • Detailed analysis of commission ledgers and proper posting of all recoveries into Agents accounts.

 Corporate Governance

  • Uphold the highest ethical standards and confidentiality in all financial dealings.
  • Ensure compliance with International Financial Reporting Standards (IFRS), Insurance Regulatory Authority (IRA) requirements, and company financial policies.
  • Maintain transparency and accountability in financial reporting.
  • Support implementation of audit recommendations and continuous improvement of internal control systems.
  • Participate in risk assessment initiatives, ensuring financial risks are identified, monitored, and mitigated.

People & Culture

  • Cross-Functional Collaboration. Actively participate in cross-functional project teams to drive collaboration, innovation, and accountability across departments and the Group.
  • Employee Collaboration Index. Participate in a minimum of 2 company projects per year with an 80% success rate and engage in at least 1 Group-wide project per year.
  • Skills and Competency Development Index. 100% compliance with your training plan annually to support personal and professional growth, ensuring alignment with career paths and future challenges.
  • Cultural Alignment Index (CAI). Attain the Company’s CAI target score by embedding Jubilee’s values (e.g., innovation, teamwork, excellence) into project execution and team dynamics.
  • Conflict Resolution. Address interpersonal or project-related conflicts constructively, maintaining team morale and focus on shared goals.
  • Resource Advocacy. Communicate needs (e.g., tools, training, support) to supervisors to ensure personal and teamsuccess

Key Competencies

  • Analytical Thinking: Ability to interpret financial data and provide actionable insights.
  • Integrity: Demonstrates honesty, transparency, and adherence to ethical standards.
  • Communication: Clear and professional in both written and verbal communication.
  • Teamwork: Collaborates effectively with colleagues and supports shared goals.
  • Problem Solving: Approaches challenges with a logical, solution-oriented mindset.
  • Accountability: Takes ownership of work and delivers results with minimal supervision.
  • Adaptability: Demonstrates flexibility and resilience in dynamic business environments.

Academic Background & Relevant Qualifications

  • Bachelor’s degree in Finance, Accounting, Business, or a related field.
  • Professional accounting qualification (e.g., CPA, ACCA).
  • Additional certification or coursework in Data Analytics or Financial Modelling will be an added advantage.
  • Minimum of 1–2 years of relevant experience in finance and accounting roles.
  • Experience in the insurance, financial services, or audit industry preferred.
  • Hands-on experience in reconciliations, reporting, and credit control operations.
  • Proven experience in working with cross-functional teams in a fast-paced environment.

How to Apply

If you are qualified and seeking an exciting new challenge, please apply via recruitment@jubileekenya.com quoting the Job Reference Number and Position by 17th October 2025. Only shortlisted candidates will be contacted.

Head of Customer Experience at Jubilee Insurance

Job Ref. No. JHL036

Role Purpose

The role holder will be responsible for championing and driving Jubilee’s Group Customer Experience (CX) strategy across all entities and markets. The role is central to embedding customer centricity as a cultural and strategic imperative focused on transforming how Jubilee delivers value to its customers at every touchpoint. The incumbent will lead the transformation journey toward a “One Jubilee” experience, ensuring world-class service standards, consistent delivery across regions, and the realization of Jubilee’s vision of customer obsession. This includes driving market intelligence, insight-led decision-making, and innovation that crystalizes Jubilee’s unique customer experience proposition.

Main Responsibilities
Strategy:

  • Develop and implement a Group-wide customer experience strategy aligned with Jubilee’s goals and values.
  • Define the vision and long-term objectives for customer experience improvement across all markets.
  • Collaborate with senior management to ensure alignment with overall business strategies and the One Jubilee agenda.
  • Champion the CX strategy by driving transformation initiatives, embedding customer-centricity across all touchpoints, and inspiring teams to live the Jubilee experience.
  • Drive continuous assessment of customer needs to improve internal processes and support business growth througha  robust customer experience pathway.
  • Balance customer needs with business requirements, presenting a compelling case for change management and process improvements.
  • Ensure all business units deliver exceptional service and consistent experiences, exceeding customer expectations and creating brand ambassadors.

Leadership & Relationship Management:

  • Build and develop strong and lasting relationships with existing customers, channel partners and all stakeholders ensuring business retention and a reduction in customer complaints and increase in customer compliments.
  • Provide strong people leadership to Jubilee Insurance Service Centre and Contact Center and develop service excellence guidelines, training, and monitoring implementation of the set customer service excellence pathways.
  • Chair the Jubilee Insurance Service Excellence Council meetings weekly to review and monitor on efficiency of business processes and service levels by Jubilee Insurance.
  • Report to the Executive Committee and the Board on the Jubilee Insurance service excellence strategy and give monthly updates on customer service levels.

Customer-Centric Culture and Customer Advocacy:

  • Promote a customer-centric mindset across all entities, departments, and levels of the organization.
  • Foster a culture of continuous improvement by regularly collecting feedback and implementing changes based on customer insights.
  • Conduct market research and customer surveys to gather feedback, understand customer needs, and identify pain points.
  • Analyse customer data to derive actionable insights for enhancing the customer journey.
  • Cultivate customer advocates who can provide testimonials, referrals, and positive reviews.
  • Leverage satisfied customers to promote the Jubilee Group reputation.

Operations :

  • Ensure all customer complaints and compliments are logged onto CRM and other relevant platforms and responded to within the agreed turnaround times (TATs).
  • Continuously analyse customer feedback and provide strategic direction to improve Jubilee Insurance overall service ratings. Continuously survey the Voice of the Customer and act on feedback to improve the Jubilee Insurance Service Charter.
  • Isolate and identify areas of customer service improvement and develop training requirements for the staff.
  • Implement a robust feedback loop to close the loop on customer feedback.
  • Continuous research of both global and local best practices in customer service delivery. Keep abreast with new developments in the industry and provide guidance and recommendations for appropriate improvements in line with the diverse and evolving customer service needs. 

Performance Metrics, Technology and Tools:

  • Assess and implement technology solutions that enhance the customer experience, such as CRM systems, chatbots, and self-service portals.
  • Ensure data security and privacy compliance in all customer interactions.
  • Define key performance indicators (KPIs) for measuring customer experience and satisfaction.
  • Regularly report on progress and make data-driven recommendations for improvements.

Regulatory Compliance:

  • Stay informed about industry regulations and compliance requirements that impact customer interactions.
  • Ensure that customer processes adhere to legal and ethical standards.

People & Culture:

  • Inspire a service-driven mindset that aligns employees with Jubilee’s values of excellence, integrity, and care.
  • Partner with the HR and Learning & Development teams to design customer experience training programs, equipping staff with the skills to deliver empathetic and impactful service.
  • Promote inclusivity, recognition, and teamwork within the Customer Experience teams.
  • Embed performance coaching, mentorship, and continuous feedback mechanisms that foster employee engagement and professional growth.
  • Act as a culture ambassador, ensuring that the customer experience strategy complements Jubilee’s broader People & Culture initiatives.

Key Competencies

  • Proven leadership in developing and implementing large-scale customer experience transformation initiatives.
  • Strong analytical and critical thinking skills with a data-driven mindset.
  • Excellent communication, relationship management, and stakeholder engagement skills.
  • Proficiency in CRM systems, customer analytics tools, and digital experience platforms.
  • Deep understanding of insurance and financial services operations, customer lifecycle management, and service design.
  • Strategic thinker with the agility to adapt to changing customer expectations and market dynamics.

Qualifications & Relevant Experience

  • Bachelor’s degree in Business Administration, Marketing, Commerce, or a related discipline from a recognized institution.
  • Master’s degree in Strategic Management, Marketing, or Business Leadership will be a distinct advantage.
  • Minimum of 10 years’ progressive experience in customer experience, service design, or customer operations, with at least 6 years in a senior leadership capacity, preferably within the insurance, financial services, or telecommunications sector.
  • Demonstrated success in driving culture change, digital customer transformation, and process optimization across large organizations.
  • Strong proficiency in Microsoft Office Suite and CRM tools.

How to Apply

If you are qualified and seeking an exciting new challenge, please apply via recruitment@jubileekenya.com quoting the Job Reference Number and Position by 17th October 2025. Only shortlisted candidates will be contacted.

Senior Software Quality Assurance Engineer (2) at Jubilee Insurance

Senior Software Quality Assurance Engineer (2)

Job Ref. No. JLIL339

Role Purpose

This role is critical in ensuring software quality through the design, execution, and delivery of both manual and automated tests. It involves early-stage testing of all applications prior to production deployment, effective communication of test issues to stakeholders, and active participation in tool selection and adoption. The engineer will develop and integrate custom automated test suites into test management systems, drive performance engineering, and ensure comprehensive test coverage and planning. As a technical leader, the ideal candidate will bring strong software development and testing expertise, mentor peers, and contribute to a culture of excellence and continuous improvement in product delivery.

Main Responsibilities
Strategy

  • Define and drive test strategy across complex projects.
  • Lead adoption of DevSecOps practices and optimize CI/CD pipelines for zero-touch deployment.
  • Leverage AI and machine learning to enhance test efficiency and effectiveness.
  • Contribute to the development and implementation of quality engineering best practices.
  • Identify key system components suitable for automation and implement automation strategies.
  • Influence product design and development through cross-functional collaboration.

Operational

  • Own the full test lifecycle: planning, design, execution, and analysis.
  • Design and execute test plans, scenarios, scripts, and procedures.
  • Develop and maintain advanced test automation frameworks and tools.
  • Conduct performance, security, API, and compatibility testing.
  • Build and manage manual and automated test repositories and regression packs.
  • Create test scripts from specifications and developer sessions.
  • Execute and validate automated tests, including build verification (“smoke”) tests.
  • Monitor scope changes and adjust test plans and resources accordingly.
  • Track and report defects, manage issue resolution, and optimize test estimates.
  • Evaluate system modifications and review documentation for accuracy and risk mitigation.
  • Develop testing programs for database impacts, regression, usability, and error handling.
  • Ensure infrastructure and data readiness for testing activities.
  • Manage version control and configuration of test assets.
  • Document test procedures to ensure replicability and compliance.
  • Investigate product quality issues and ensure resolution per company and regulatory standards.
  • Maintain bug resolution tracking and success metrics.

People and Culture

  • Mentor and coach QA team members to grow technical excellence.
  • Foster a culture of innovation, inclusion, and continuous improvement.
  • Champion collaboration and knowledge sharing across BTS teams.
  • Partner with developers and designers to enhance product quality.
  • Provide clear, constructive feedback on usability and functionality.

Corporate Governance

  • Ensure complete and accurate documentation of all test activities.
  • Provide reliable task estimates and highlight dependencies to QA leadership.
  • Support planning of test schedules, budgets, and resource allocation.
  • Uphold internal quality standards and apply risk-based testing protocols.
  • Maintain compliance with version control and configuration management policies.

Key Deliverables

  • Develop and implement quality assurance strategies to enhance the software development lifecycle.
  • Design, document, and execute test plans, scripts, and procedures for manual and API testing.
  • Track, document, and report software defects using bug-tracking systems, ensuring timely resolution.
  • Conduct functional, regression, compatibility, and usability testing across various environments.
  • Provide feedback and recommendations on software usability, design, and functionality to development teams.
  • Maintain accurate documentation of testing procedures and quality assurance metrics (e.g., defect densities, open defect counts).
  • Investigate product quality issues and coordinate resolutions in line with regulatory and company standards.
  • Monitor, report, and support risk management, problem logs, and continuous process improvements.
  • Train, support, and mentor QA team members to ensure adherence to QA standards and methodologies.
  • Support cross-functional collaboration by reporting status, raising risks, and ensuring alignment with project timelines.

Educational Qualifications:

  • Bachelor’s degree in computer science, Information Technology, or a related field.
  • ISTQB Certification (preferred).

Experience Requirements:

  • Minimum 5 years of experience in manual testing within agile environments.
  • Extensive experience in software testing and quality assurance.
  • Hands-on experience in manual API testing using tools like Postman, Swagger, etc., including validation of
  • endpoints, status codes, and response payloads.
  • Proven experience with CI/CD pipelines and DevOps practices.
  • Strong programming skills in Python, Java, C#.
  • Expertise in test automation frameworks (e.g., Selenium, Cypress, TestNG).
  • Deep understanding of performance testing and security testing tools and methodologies.

Skills & Competencies:

  • Solid understanding of QA theory, SDLC, and lean/agile QA methodologies.
  • Ability to analyse complex systems and identify potential issues.
  • Excellent communication skills in English.
  • Strong leadership and influencing skills.
  • Enjoys collaborative work with cross-functional teams.
  • Continuously learns and applies innovative testing approaches and best practices.
  • Proactive and adaptable in changing circumstances.
  • Willingness to share ideas and contribute to process improvement.

How to Apply

If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number and Position by 10th October 2025. Only shortlisted candidates will be contacted

System Analyst (2) at Jubilee Insurance

Job Ref. No: JLIL340

Role Purpose

  • The role holder will be responsible for conducting in-depth system analysis to improve organizational operations, develop efficient workflows, and ensure robust system performance. This role will involve gathering and analyzing business requirements, designing system workflows, coding small-scale solutions, and supporting the implementation of system enhancements. The role demands strong technical expertise, including coding and scripting capabilities, as well as a keen understanding of business needs to bridge the gap between technical teams and business stakeholders.

Main Responsibilities

Strategy

  • Develop and refine system analysis methodologies to align with the organization’s strategic goals.
  • Research and recommend emerging technologies, focusing on software development frameworks and coding
  • practices that can enhance business processes.
  • Provide actionable insights on system performance metrics and propose innovative solutions to improve efficiency.
  • Identify areas for automation and optimization within workflows, leveraging coding where necessary.

Operational

  • Conduct in-depth analysis of business processes to define system requirements and identify areas for improvement.
  • Collaborate with IT teams to design, test, and implement system solutions, ensuring alignment with business objectives.
  • Develop workflow diagrams and models to visualize and improve end-to-end system functionality.
  • Write, test, and deploy code or scripts for system enhancements, troubleshooting, and automation tasks.
  • Continuously monitor system performance and proactively address bugs or inefficiencies through updates or coding fixes.
  • Assist with system integrations and ensure smooth data exchange between platforms using APIs and other integration tools.
  • Prepare user manuals and technical documentation, including system workflows and coding references.
  • Facilitate training for end-users to ensure effective adoption of new systems or enhancements.

 Corporate Governance

  • Ensure all systems and processes comply with data protection regulations, industry standards, and organizational policies.
  • Regularly review system policies to ensure they meet evolving legal and regulatory requirements.
  • Participate in internal audits to verify adherence to governance frameworks and identify areas for improvement.
  • Collaborate with compliance and risk teams to mitigate potential vulnerabilities in code or system design.

Culture

  • Foster a collaborative and inclusive culture by promoting open communication and knowledge sharing among teams.
  • Act as a cultural ambassador by advocating for organizational values and aligning system solutions with these values.
  • Promote a culture of innovation and continuous learning, encouraging the adoption of advanced coding techniques and frameworks.
  • Build strong relationships across departments to break down silos and create a culture of trust and cooperation.
  • Contribute to creating a positive work environment by supporting diversity, equity, and inclusion initiatives in all system-related projects.

Key Competencies

  • Coding Skills. Ability to write, test, and debug code for system enhancements and automation.
  • Analytical Expertise. Proficiency in breaking down complex problems and proposing data-driven solutions.
  • Business Acumen. Understanding of how technical systems impact business operations and outcomes.
  • Project Management. Skilled in managing time and resources to meet project deadlines.
  • Continuous Learning. Commitment to staying updated on evolving coding practices and system trends.

Academic Background & Relevant Qualifications

  • Bachelor’s or Master’s degree in Computer Science, Information Systems, Software Engineering, or a related field.
  • Certifications in programming and systems-related domains (e.g., OCP Java, Microsoft Azure, AWS, Agile certifications) will be an added advantage.
  • Minimum of 2-5 years of experience in system analysis or a related field.
  • Proven experience in coding and scripting for system enhancements and workflow automation.
  • Familiarity with system workflows and process optimization techniques.

How to Apply

If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number and Position by 10th October 2025. Only shortlisted candidates will be contacted

Senior Integrations Engineer (2) at Jubilee Insurance

Job Ref. No. JLIL341

Role Purpose

  • The Senior Integrations Engineer will lead the design, development, and implementation of enterprise integration solutions that connect critical business systems. This role focuses on building scalable, secure, and resilient integration architectures using cloud-native technologies, containerization, and DevSecOps practices.

Main Responsibilities

Strategy:

  • Collaborate with stakeholders to align integration strategies with business objectives.
  • Evaluate and adopt emerging technologies to enhance efficiency and competitiveness.
  • Contribute to IT roadmaps and digital transformation initiatives.

Operational:

Integration Architecture & Design

  • Design scalable, cloud-native integration solutions.
  • Establish integration patterns, standards, and best practices.
  • Develop event-driven architectures and APIs for seamless interoperability.
  • Collaborate with solution architects to design integration solutions that balance functionality, performance, scalability, and security.

Development & Implementation

  • Develop integration solutions using cloud platforms (AWS, Azure, GCP), containerization (Docker), orchestration tools (Kubernetes), and modern integration frameworks.
  • Develop RESTful APIs, event-driven integrations, and microservices-based solutions.
  • Create reusable integration components and connectors to accelerate development and ensure consistency

Corporate Governance:

  • Ensure compliance with data privacy laws and industry regulations.
  • Implement robust security measures for integration systems.
  • Manage vendor relationships and service level agreements.
  • Facilitate end-user training and promote policy adherence.

Key Competencies

  • Strong architectural thinking with the ability to design scalable, resilient integration solutions.
  • Excellent problem-solving skills and attention to detail.
  • Ability to balance technical excellence with business requirements and constraints.
  • Strong communication skills and ability to explain complex technical concepts to non-technical stakeholders.
  • Self-motivated with the ability to work independently and as part of a team. 6. Continuous learner who stays current with emerging technologies and industry trends.

Qualifications

  • BSc. Computer Science/Software Engineering/IT. A master’s degree in technology or Business-related courses is an added advantage.
  • Cloud certifications (AWS, Azure, or GCP).
  • Kubernetes certifications (CKA, CKAD, or CKS).
  • Relevant integration platform certifications.

Relevant Experience

  • 5+ years of experience in designing, implementing, and managing mission critical integration systems in a highly digitized environment, with at least 3 years focusing on cloud native integrations.
  • Demonstrated experience with containerization technologies (Docker) and orchestration platforms (Kubernetes).
  • Proven experience implementing and maintaining CI/CD pipelines for integration components.
  • Experience designing and implementing RESTful APIs and microservices architectures.
  • Experience with cloud platforms (AWS, Azure, GCP) and their integration services.
  • Track record of implementing DevSecOps practices in integration projects.
  • Experience with monitoring and observability tools (Prometheus, Grafana, ELK, etc.).
  • Experience with infrastructure-as-code and configuration management tools.
  • Demonstrated ability to mentor junior developers and share knowledge effectively.
  • Experience leading complex integration projects from conception to delivery.

How to Apply

If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number and Position by 10th October 2025. Only shortlisted candidates will be contacted

Customer Experience Officer – Branch Administrator at Jubilee Insurance

Customer Experience Officer – Branch Administrator

Job Ref. No. JAML059

Role Purpose

The role holder will serve as the primary point of contact for visitors, clients, and employees, playing a critical role in shaping the overall customer experience. This position is essential in fostering a positive and welcoming environment across all touchpoints, ensuring that every interaction reflects the company’s core values and commitment to delivering exceptional customer service.

Main Responsibilities

Client Interaction and Support:

  • Serve as the first point of contact at the branch, efficiently managing client inquiries, complaints, and service requests.
  • Utilize Customer Experience (CX) CRM tools for tracking, reporting, and ensuring seamless client interactions.
  • Provide comprehensive information about JAML services, guiding clients as needed to ensure their needs are met effectively.
  • Maintain and regularly update client records, ensuring the highest level of data accuracy and integrity.
  • Implement and monitor customer engagement, loyalty, and retention programs to enhance client satisfaction and foster long-term relationships.
  • Oversee the management and presentation of customer experience reporting dashboards to provide insights into client interactions and service levels.

Operational Support:

  • Collaborate with cross-functional teams and departments to address and resolve complex client issues, ensuring timely and satisfactory outcomes.
  • Support the rollout and execution of new client service initiatives at the Branch, contributing to the continuous improvement of client services.

Administrative Duties:

  • Manage daily administrative responsibilities, including scheduling meetings, overseeing document management, and preparing routine reports.
  • Ensure the efficient operation of the office by coordinating tasks and facilitating communication between departments as needed.

Skills Required

  • Excellent interpersonal and communication skills.
  • Strong problem-solving abilities and a customer-oriented mindset.
  • Organizational skills with attention to detail.
  • Basic understanding of financial products and services.
  • CRM experience in handling customer queries.
  • Proven experience in sales, especially in telesales or customer service.

Key Competencies

  • Strategic thinking and decision-making abilities.
  • Strong problem-solving and analytical skills.
  • Effective communication and interpersonal skills.
  • Results-oriented mindset with a focus on delivering quality outcomes.

Qualifications

  • Degree in Business Administration, Customer Experience, or a related field.

Relevant Experience

  • Minimum of 2-3 years of experience in customer service, preferably within the asset management sector.

How to Apply

If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number and Position by 13th October 2025. Only shortlisted candidates will be contacted

Human Resource Business Partner at Jubilee Insurance

Role Purpose

  • The Human Resource Business Partner (HRBP) serves as a strategic advisor and trusted partner to the CEO and leadership team, driving the people agenda to support business objectives. This role is responsible for aligning human capital strategies with the company’s vision, fostering a highperformance culture, and leading key HR initiatives across talent management, organizational development, performance, employee engagement, and change management. The HRBP plays a critical role in shaping the organization’s culture, enabling growth through people, and ensuring HR policies and practices are effectively implemented and compliant with labour laws.

Main Responsibilities

  • Strategic HR Leadership
  • Business Alignment: Align HR strategies with business objectives to support organizational growth and effectiveness.
  • Workforce Planning: Develop and implement strategic workforce plans to meet current and future business needs.
  • Change Management: Lead and manage change initiatives to ensure smooth transitions and minimal disruption.
  • HR Metrics and Analysis: Use HR analytics to inform strategic decisions and measure the impact of HR initiatives.

Talent Management Strategy: 

  • Develop and execute talent management strategies to attract, retain, and develop top talent.

Stakeholder Management: 

  • Build strong relationships with senior leaders and stakeholders to ensure HR initiatives align with business priorities.

Operational

  • Recruitment and Onboarding: Manage end-to-end recruitment processes, including job postings, candidate selection, and onboarding.
  • Employee Relations: Address employee grievances, mediate disputes, and promote a harmonious workplace environment.
  • Performance Management: Implement and oversee performance appraisal systems to ensure effective employee evaluations.
  • Training and Development: Identify training needs, develop training programs, and facilitate professional development opportunities for employees.
  • Compensation and Benefits: Oversee payroll processing, manage employee benefits programs, and ensure competitive compensation structures.
  • HR Policy Implementation: Develop, update, and enforce HR policies and procedures in compliance with legal standards.
  • Attendance and Leave Management: Monitor employee attendance, manage leave records, and ensure accurate reporting.
  • Employee Records Management: Maintain and update employee records, ensuring data accuracy and confidentiality.
  • Compliance and Reporting: Ensure compliance with labour laws and regulations and prepare HR reports for management review.
  • Employee Engagement: Develop and implement employee engagement initiatives to enhance job satisfaction and retention.
  • Talent, Recruitment & Organization Design (OD) Alignment
  • Ensure the OD for the function is aligned and effective; assess and advise on gaps regularly
  • Develop manpower plan for the Business Unit.
  • Managing development and implementation of the Human Resource Plan.
  • Present to the Head of HR the recruitment needs of the function and communicate all intended promotions and staff movement.
  • Ensure suitable and cost-effective recruitment and retention strategies exist that comply with Company policies and HR related legislation.
  • Assess the talent pipeline for the function and develop succession plans.
  • Keep abreast of the talent pool to be able to facilitate cross-functional and inter-country moves.
  • Manage the end to end on boarding process for new recruits; ensuring best practice are adhered to.
  • Maintain a high standard of professional recruitment practice for all positions.

Performance Management

  • Oversee the integrity of the Performance Management process and prepare quarterly reports for the assigned unit and ensure alignment to defined Group Performance benchmark
  • Guide the goal setting process for the function and individual goals setting to ensure alignment with strategic objective, giving feedback throughout the Performance Management cycle.
  • Managing of PIPs, probation, and staff confirmation
  • Partner with business lines to identify core business skills and implement agreed strategies to ensure that employees are adequately and continuously up skilled to match the skills requirements
  • Link the performance management outcomes with reward by ensuring that devolved pay principles are applied.
  • Ensure Performance improvement intervention and consequence management is put in place where required.

Employee Relations

  • Challenging and provoking business leaders on employee engagement by addressing resulting people issues.
  • Responsible for management of disciplinary processes, ensuring compliance with the labor laws and

Company’s Policy within the Business Unit

  • Ensure line managers are kept informed of changes to the interpretation and application of disciplinary procedures necessitated by Labor Court decisions.
  • When necessary, conduct field visits to the Branches offices to review HR procedures & support staff needs.
  • Leading in the implementation and service delivery in benefits management, employee welfare, leave management and exit management in line with policies, processes, and procedures.
  • Assist in the Development and maintain HR record management ensuring security of information.
  • Ensure all issues raised through the representatives and staff in general are actioned.
  • Develop an Action plan emanating from the Employee Satisfaction Survey and advise the leadership on follow through of the Action plans.

Corporate Governance

  • Policy Development: Assist in the formulation and review of HR policies to align with corporate governance standards.
  • Regulatory Compliance: Ensure HR practices comply with local labour laws and regulatory requirements.
  • Ethics and Integrity: Promote a culture of ethics, integrity, and compliance within the organization.
  • Audit Support: Assist in internal and external audits related to HR processes and documentation.
  • Risk Management: Identify HR-related risks and implement measures to mitigate them.
  • Documentation: Maintain accurate documentation for all HR processes and policies.
  • Board Reporting: Prepare HR reports and presentations for board meetings and executive reviews.
  • Stakeholder Communication: Maintain transparent communication with stakeholders regarding HR policies and practices.

Leadership & Culture

  • Building the team capabilities and ensuring adequate succession planning within the department
  • Fostering a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment.
  • Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.
  • To provide the much-needed transformational leadership to meet and surpass the expectations of stakeholders.
  • Set performance targets and objectives, monitor progress, and ensure timely completion of activities.
  • Conduct regular team meetings and training sessions to enhance skills and knowledge related to claims handling and industry trends.
  • Building relevant departmental capacity to deliver on strategy by leading, guiding, directing, and evaluating the work of the team.
  • HR Metrics & Reporting
  • Track key HR indicators.
  • Diversity, Equity, Inclusion, and Belonging
  • Prepare monthly and quarterly HR reports for the Management highlighting trends and interventions.
  • Provide insights and recommendations on strategic workforce initiatives based on analytics.

Key Competencies

  • Business Acumen: A deep understanding of the life and health insurance industry, including its business operations, key performance indicators, and competitive landscape. This enables the HR
  • Business Partner to align HR strategies with the organization’s business goals effectively.
  • Strategic Thinking: The ability to think strategically and contribute to the development and implementation of HR strategies that support the long-term success of the Company.
  • Relationship Management: Excellent interpersonal and communication skills to build and maintain strong relationships with business leaders, managers, and employees, fostering a collaborative HRbusiness partnership.
  • Change Management: Proficiency in managing organizational change, including mergers, acquisitions, restructuring, and process improvements, while ensuring employee engagement and smooth transitions.
  • Talent Management: Expertise in talent acquisition, development, and retention strategies to attract and nurture top talent.
  • Employee Relations: Knowledge of labour laws, employee grievances, conflict resolution, and effective communication to maintain a positive work environment.
  • Data-Driven Decision Making: Utilizing HR analytics and metrics to gather insights and make informed decisions related to workforce planning and HR initiatives.

Academic & Professional Qualifications

  • Bachelor’s Degree in Human Resources, Business Administration, or a related field.
  • A Master’s degree is an added advantage.
  • CHRP Qualification or a Higher Diploma.
  • Hold a valid and active practicing HR Practicing Certificate.

Relevant Experience

  • The ideal candidate will have a minimum of eight (8) years of progressive experience in human resources including at least three (3) years in a strategic HR Business Partner or HR leadership role.
  • They will possess in-depth knowledge of Kenyan labour laws, HR best practices, and emergingtrends, along with a proven ability to build strong relationships with senior leaders and influence strategic decision-making.
  • Demonstrated experience in culture transformation, organizational development, and leadership development is essential.
  • The candidate should also have exposure to HRIS systems, data analytics, and digital HR tools.
  • Experience in the insurance or financial services sector will be an added advantage.

How to Apply:

If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number and Position by 2nd September 2025.

Intern- Human Resources

Closing Date: August 29, 2025

We currently have an exciting career opportunity for a Human Resources Intern within Jubilee Asset.

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Closing Date: August 29, 2025

We currently have an exciting career opportunity for the role Intern- Fund Administration within Jubilee

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Closing Date: August 29, 2025

We currently have an exciting career opportunity for the role Client Services Officer (Onboarding) within

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Closing Date: August 31, 2025

We currently have an exciting career opportunity for Digital Factory Interns (10) within Jubilee Life 

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Direct Sales Manager

Closing Date: August 29, 2025

We currently have an exciting career opportunity for a Direct Sales Manager at Jubilee Health

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Team Leader, Direct Sales

Closing Date: August 29, 2025

We currently have an exciting career opportunity for a Team Leader, Direct Sales at Jubilee

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Closing Date: August 31, 2025

We currently have an exciting career opportunity for the role of Project Management Officer, Jubilee

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Direct Sales Officer

Closing Date: September 19, 2025

We currently have exciting career opportunities for Direct Sales Officers at Jubilee Health Insurance Limited.

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How to Apply

If you are qualified and seeking an exciting new challenge, please apply via recruitment@jubileekenya.com quoting the Job Reference Number and Position before the Application Deadline

Only shortlisted candidates will be contacted.

Project Management Officer at Jubilee Insurance

Role Purpose

  • The role holder is responsible for overseeing and managing the successful execution of technology projects related to the Company. The role involves developing and implementing project strategies, ensuring operational efficiency, maintaining compliance with regulatory requirements, fostering a culture of leadership and collaboration and delivering key outcomes. The role holder will play a crucial role in driving the growth and success of the organization’s strategic initiatives.

Main Responsibilities

Strategy

  • Work closely with the Head of Strategy & Special Projects and executive leadership to develop and refine the project management department’s strategic goals and objectives.
  • Identify and prioritize projects based on strategic importance and resource availability.
  • Oversee the portfolio of projects, ensuring alignment with business goals and strategic initiatives.
  • Monitor industry trends and best practices in project management to continually improve processes.
  • Drive innovation in project management methodologies to enhance efficiency and effectiveness.

Operational

  • Lead the planning and execution of projects, ensuring they are delivered on time, within scope, and within budget. Lead the end-to-end project management process.
  • Define key performance indicators (KPIs) and metrics to track the effectiveness of strategic initiatives and projects. Define project scopes, objectives, and success criteria in collaboration with relevant stakeholders.
  • Develop comprehensive project plans, including timelines, resource allocation, and risk management strategies. Coordinate internal resources and third parties/vendors for the flawless execution of projects.
  • Monitor project progress, identify potential roadblocks, and implement corrective actions as needed.
  • Collaborate with cross-functional teams to define project scope, objectives, and deliverables.
  • Conduct risk assessments and develop mitigation strategies to address potential project challenges.
  • Regularly communicate project status, updates, and progress to stakeholders and executive leadership.
  • Build and maintain strong relationships with internal stakeholders, including department heads.
  • Establish project governance frameworks, including roles and responsibilities, decisionmaking structures, and escalation paths.
  • Provide regular project status updates, performance reports, and risk assessments to executive leadership and relevant stakeholders.
  • Ensure that projects are executed in accordance with company policies, industry regulations, and best practices.
  • Monitor and report on the progress of projects against established KPIs, making adjustments as needed to achieve desired outcomes. Conduct regular audits and reviews to ensure project management standards are met.
  • Provide actionable recommendations based on data-driven insights to drive business growth.
  • Generate actionable insights and recommendations to drive business growth and enhance operational efficiency.

Corporate Governance

  • Compliance: Stay updated on health insurance, industry regulations, compliance requirements, and best practices.
  • Adherence to the laws and regulations of Kenya, the policies and regulations within the health insurance industry and all internal company policies and procedures.
  • Ensuring compliance with applicable statutory and regulatory requirements and establishing mitigation measures against emerging business risks.
  • Implement effective risk management strategies, including appropriate internal controls, to mitigate operational, financial, and regulatory risks.

Leadership & Culture

  • To provide the much-needed transformational leadership to meet and surpass the expectations of stakeholders.
  • Provide leadership to the team and build know-how and knowledge sharing to create efficiencies and synergies.
  • Building relevant departmental capacity to deliver on the project management’s strategy by leading, guiding, directing, and evaluating the work of the team.
  • Fostering a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment for attracting, retaining, and motivating employees.
  • Conduct regular team meetings and training sessions to enhance skills and knowledge related to project management.

Key Competencies

  • Strategic thinking and decision-making abilities.
  • Strong problem-solving and analytical skills.
  • Effective communication and interpersonal skills.
  • Results-oriented mindset with a focus on delivering quality outcomes.
  • Proficiency in IT tools and systems relevant to project management (e.g., Microsoft Project, Jira, or Trello).
  • Strong stakeholder management skills and the ability to perform effectively under high-pressure situations.
  • Strong demonstrable project management skills.

Academic & Professional Qualifications

  • Bachelor’s Degree in Project Management, Information Technology, Computer Science, Software Engineering, or a related field. A Master’s degree in a relevant discipline is an advantage.
  • Project Management Certification (e.g., PMP, PRINCE2, or Agile Certified Practitioner) is mandatory.
  • IT-specific certifications such as ITIL Foundation, Certified ScrumMaster (CSM), or CompTIA Project+ are highly desirable.
  • Demonstrated competency in IT, including proficiency in project management software (e.g., Jira, Trello, Microsoft Project), understanding of IT infrastructure (e.g., cloud computing, network systems), and familiarity with software development lifecycles (SDLC) and IT security principles.

Relevant Experience

  • The ideal candidate will have a minimum of eight (8) years of experience, including at least four (4) years leading IT-related projects within the financial services or healthcare sectors. They should demonstrate a strong track record of successfully delivering complex initiatives such as software development, system integrations, cloud migrations, and cybersecurity implementations. Proficiency in IT project management tools—such as Jira, Confluence, and MS Project—and a solid understanding of Agile and Scrum methodologies are essential. Familiarity with financial systems, including portfolio management software, trading platforms, or risk management tools, is highly desirable, particularly in the context of technical implementation. Additionally, the role requires experience in managing cross-functional IT teams and collaborating with external vendors or service providers to deliver effective and scalable IT solutions

How to Apply

If you are an experienced project management professional with a strong track record of delivering results in complex and regulated environments, we invite you to submit your detailed CV and cover letter to Recruitment@jubileekenya.com, quoting the Job Reference Number and position title in the subject line, by 31st August 2025. Only shortlisted candidates will be contacted. Canvassing will lead to automatic disqualification.

Assistant Manager – Systems Analyst at Jubilee Insurance

Job Ref. No. JLIL333

Role Purpose

  • The Assistant Manager – Systems Analyst is a pivotal technical and supervisory role responsible for analysing, optimizing, and supporting systems that underpin insurance operations. This position ensures that all systems (e.g., claims, billing) meet business requirements, enhance operational efficiency, and improve customer experience.

Main Responsibilities

System Analysis and Support

  • System Analysis Leadership: Conduct detailed analysis of business applications (e.g., claims systems, CRM, SAP) to ensure alignment with Jubilee Health Insurance’s needs.
  • Solution Design: Develop system specifications and workflows, achieving a 90% implementation success rate within project timelines.
  • Requirements Gathering: Collaborate with health insurance stakeholders to gather and document requirements, delivering solutions that meet 95% of identified needs.
  • Troubleshooting: Diagnose and resolve complex system issues (e.g., integration errors, performance lags), reducing downtime.
  • Documentation: Maintain comprehensive system documentation, ensuring 100% traceability for audits and enhancements.

System Optimization and Enhancement

  • Performance Evaluation: Assess system performance metrics (e.g., processing speed, error rates), delivering monthly optimization reports to the Senior Manager – Short Term Applications with actionable insights.
  • Integration Support: Facilitate the integration of health insurance systems with enterprise platforms (e.g., ERP, payment gateways), enabling seamless data flow across subsidiaries.
  • Enhancement Implementation: Support the deployment of system upgrades and customizations (e.g., new features, dashboards).
  • Process Optimization: Enhance system-supported processes (e.g., claims adjudication, billing), reducing cycle times.
  • Scalability Planning: Ensure system designs support a 30% increase in claims volume.

Innovation and System Improvement

  • Technology Innovation: Recommend innovative system enhancements (e.g., real-time claims tracking, AIdriven insights).
  • Automation Support: Assist in automating system workflows (e.g., claims approvals), achieving a 20% reduction in manual efforts.
  • Futureproofing: Evaluate emerging technologies (e.g., cloud solutions, telemedicine integration), proposing solutions that reduce technical debt.
  • Prototyping: Develop and test system prototypes, achieving a 15% reduction in defects during development phases.
  • Continuous Improvement: Drive ongoing system optimization, delivering a 10% annual improvement in performance and usability

Corporate Governance, Compliance, and Risk Management

  • Policy and Regulatory Alignment: Ensure systems analysis processes adhere to corporate governance policies and comply with relevant regulations (e.g., GDPR, HIPAA), by implementing and monitoring IT standards and data management protocols.
  • Data Governance and Integrity: Oversee data governance frameworks to maintain data security, integrity, and ethical usage, ensuring systems align with organizational values and regulatory requirements.
  • Risk Identification and Mitigation: Conduct risk assessments for IT systems to identify vulnerabilities or potential disruptions, recommending and implementing mitigation strategies to ensure operational stability.
  • Compliance Audits and Documentation: Maintain accurate records of system configurations and changes to support compliance audits, ensuring adherence to internal policies and external regulations.
  • Stakeholder Transparency: Act as a liaison between IT teams and management, reporting on system performance and project alignment with strategic goals to ensure accountability and informed decision-making.
  • Incident and Change Management: Support incident response plans for system failures or security breaches and oversee risk-assessed system changes to minimize downtime and ensure robust recovery processes.
  • Team Compliance and Risk Training: Facilitate training for systems analysts on compliance obligations and risk management practices, promoting awareness of data protection, cybersecurity, and ethical system design standards.

Performance Monitoring and Reporting

  • System Metrics: Monitor and report on key system KPIs (e.g., uptime, transaction speed), delivering monthly updates to the Senior Manager – Short Term Applications.
  • Issue Resolution: Track and resolve system incidents, maintaining a 90% resolution rate within SLA timelines.
  • Process Metrics: Measure and report on process improvements enabled by systems, targeting a 10% efficiency gain annually.
  • Compliance Tracking: Ensure 100% adherence to governance and regulatory requirements, reporting compliance status quarterly.
  • Continuous Improvement: Recommend system enhancements based on performance data and user feedback, contributing to a 5% annual improvement in functionality.

Key Deliverables

  • System Compliance Reports: Deliver regular reports documenting adherence to regulatory standards (e.g., GDPR, HIPAA) and internal governance policies, detailing system configurations, updates, and audit outcomes to ensure compliance and transparency.
  • Risk Assessment Framework: Develop and maintain a risk assessment framework for IT systems, identifying vulnerabilities, potential disruptions, and mitigation strategies, with actionable recommendations to enhance system security and stability.
  • Data Governance Guidelines: Create and update data governance guidelines to ensure data integrity, security, and ethical usage across systems, aligning with organizational policies and regulatory requirements.
  • System Performance Dashboards: Produce dashboards or reports tracking system performance metrics, project progress, and alignment with strategic objectives, providing stakeholders with clear insights for decisionmaking.
  • Incident Response Plan: Develop and deliver an incident response plan for system failures or security breaches, including recovery procedures and preventive measures to minimize future risks and ensure operational continuity.
  • Training Program Materials: Design and deliver training materials for systems analysts, covering compliance obligations, risk management practices, and ethical system design, to ensure team-wide adherence to standards.
  • Change Management Protocols: Establish and document change management protocols for system updates or upgrades, including risk assessments and testing procedures, to ensure seamless implementation and minimal operational impact.

Key Competencies

  • Analytical Thinking: Strong ability to dissect complex systems and deliver actionable insights.
  • Problem-Solving: Capacity to resolve system challenges efficiently.
  • Collaboration: Skill in working with diverse teams to achieve shared objectives.
  • Communication: Ability to convey technical analysis to non-technical stakeholders clearly.
  • Ethical Integrity: Commitment to transparency, compliance, and ethical practices.
  • Leadership Potential: Capacity to mentor and coordinate a small team effectively.

Academic Qualifications

  • Bachelor’s degree in Information Technology, Computer Science, Business Analysis, or a related field from a recognized institution.
  • Professional certifications such as Certified Business Analysis Professional (CBAP), ITIL Foundation, PMI-PBA or SAP certification are an advantage.

Relevant Experience

  • Professional Experience: 4+ years in system analysis, business analysis, or a related role, with experience in supervisory or coordination tasks.
  • Industry Exposure: Proven track record in insurance, financial services, or health-related sectors, ideally with health insurance systems and Acrisure modules.
  • Analysis Expertise: Experience analysing systems supporting 500K+ claims or significant operational impact.
  • Team Support: History of mentoring or coordinating junior team members in technical projects.
  • Regulatory Awareness: Familiarity with ensuring system compliance in a regulated, multi-country environment.

How to Apply:

If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number and Position by 25th August 2025. Only shortlisted candidates will be contacted

Customer Experience Intern

Job Ref. No. JAML050

Role Purpose

  • The Customer Experience Intern is responsible for supporting the delivery of exceptional client experiences by assisting in client inquiry resolution, engagement initiatives, and feedback analysis to enhance client satisfaction and loyalty. This role focuses on supporting client onboarding, documenting interactions, and contributing to process improvements to strengthen JAML’s client-centric culture. The intern will gain practical experience in client relationship management and contribute to positioning JAML as a leader in wealth and institutional management solutions. This position reports to the Customer Experience Manager and works closely with the Customer Experience, Business Development, and Portfolio Management teams.

Key Responsibilities:

Strategic and Business Development Functions:

Client Engagement and Support

  • Assist in responding to client inquiries regarding investment products, account management, and service processes, ensuring timely and accurate support.
  • Support the execution of client engagement initiatives, including onboarding sessions, product updates, and feedback surveys, to enhance client satisfaction.
  • Collaborate with Business Development and Portfolio Management teams to ensure seamless client experiences during onboarding and ongoing interactions.

Documentation and Feedback Management

  • Document client interactions and feedback using CRM systems (e.g., Salesforce) to maintain accurate records for audit and follow-up purposes.
  • Assist in resolving client issues and managing suspense accounts under supervision to uphold service quality.
  • Support the preparation of client communication materials, such as product guides or newsletters, to promote engagement.

Process Improvement and Analysis

  • Analyze client feedback to identify trends and opportunities for improving customer experience and service delivery.
  • Contribute to process improvement initiatives by providing insights from client interactions and supporting the implementation of digital tools.
  • Assist in streamlining client interaction workflows to enhance operational efficiency.

Compliance and Governance

  • Ensure all client interactions and documentation comply with relevant regulatory frameworks (Capital
  • Markets Authority, Data Protection Act) and internal audit standards.
  • Maintain accurate and comprehensive records of client engagement activities to meet audit, reporting, and quality assurance requirements.

Key Competencies:

  • Client-Centric Focus: Strong commitment to delivering exceptional client experiences and building trust.
  • Communication Skills: Excellent written and verbal communication skills for engaging clients and collaborating with teams.
  • Analytical Thinking: Ability to analyze client feedback and identify actionable insights for improvement.
  • Attention to Detail: Precision in documenting interactions and ensuring compliance with procedures.
  • Stakeholder Collaboration: Proven ability to work effectively with cross-functional teams to achieve customer experience objectives.
  • Adaptability: Eagerness to learn and adapt to new tools, processes, and industry trends. 
  • Ethical Conduct: High standards of integrity, confidentiality, and professionalism in handling client data and interactions.

Education Requirements:

  • Bachelor’s Degree in Business Administration, Finance, Marketing, Customer Service, or a related field from a recognized university.
  • Coursework or certifications in Customer Service, Finance, or Investment Management is an added advantage.

Relevant Experience:

  • 6-months of work experience required; previous internships, volunteer work, or projects in customer service, financial services, or client engagement is a plus.
  • Familiarity with CRM systems (e.g., Salesforce) and Microsoft Office (Excel, Word, PowerPoint) is desirable.
  • Exposure to financial services, insurance, or asset management sectors through coursework or projects is an advantage

How to Apply

If you are qualified and seeking an exciting new challenge, please apply via recruitment@jubileekenya.com quoting the Job Reference Number and Position by 25th May 2025. Only shortlisted candidates will be contacted.

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