Internship | Job Vacancies at Jubilee Insurance

System Analyst at Jubilee Life Insurance Limited

Position: System Analyst

was established in August 1937 as the first locally incorporated insurance company based in Mombasa. It has grown to become the largest composite insurer in East Africa, offering Life, Pensions, Asset Management, and Medical Insurance services. With over 1.9 million clients, Jubilee operates across Kenya, Uganda, Tanzania, and Burundi. It is the only ISO-certified insurance group listed on the Nairobi Securities Exchange (NSE), Dar es Salaam Stock Exchange, and Uganda Securities Exchange.

Jubilee Insurance is currently seeking to recruit a System Analyst within Jubilee Life Insurance Limited. The successful candidate will report to the Senior Manager – Long Term Applications and will be based at the Head Office in Nairobi.

Role Purpose

The role holder will be responsible for conducting in-depth system analysis to improve organizational operations, develop efficient workflows, and ensure robust system performance. This includes gathering and analyzing business requirements, designing system workflows, coding small-scale solutions, and supporting system enhancements. The role requires strong technical expertise and the ability to bridge technical teams and business stakeholders.

Key Responsibilities

Strategy

1. Develop and refine system analysis methodologies aligned with organizational goals.
2. Research and recommend emerging technologies and coding practices.
3. Provide insights on system performance and propose efficiency improvements.
4. Identify opportunities for automation and workflow optimization.

Operational

1. Analyze business processes to define system requirements and improvements.
2. Collaborate with IT teams to design, test, and implement solutions.
3. Develop workflow diagrams and system models.
4. Write, test, and deploy code or scripts for enhancements and automation.
5. Monitor system performance and resolve bugs or inefficiencies.
6. Support system integrations using APIs and related tools.
7. Prepare user manuals and technical documentation.
8. Facilitate end-user training on new systems or enhancements.

Corporate Governance

1. Ensure compliance with data protection regulations and policies.
2. Review system policies to meet legal and regulatory requirements.
3. Participate in internal audits and governance processes.
4. Work with compliance and risk teams to mitigate vulnerabilities.

People and Culture

1. Promote collaboration, communication, and knowledge sharing.
2. Advocate organizational values through system solutions.
3. Encourage innovation and continuous learning.
4. Build strong cross-departmental relationships.
5. Support diversity, equity, and inclusion initiatives.

Key Competencies

• Coding Skills
• Analytical Expertise
• Business Acumen
• Project Management
• Continuous Learning

Academic Background & Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Systems, Software Engineering, or a related field.
• Relevant certifications (e.g., OCP Java, Microsoft Azure, AWS, Agile) are an added advantage.
• Minimum of 2–5 years’ experience in system analysis or a related field.
• Proven experience in coding and scripting for system enhancements and automation.
• Familiarity with system workflows and process optimization.

How to Apply

Qualified candidates should apply via Recruitment@jubileekenya.com, quoting the Job Reference Number JLIL 4022 and position title, by 23rd April 2026.

Only shortlisted candidates will be contacted.

Conservation Officer at Jubilee Life Insurance Limited.

Job Ref. No: JLIL 404
Position: Conservation Officer

was established in August 1937 as the first locally incorporated insurance company based in Mombasa. It has grown to become the largest composite insurer in East Africa, offering Life, Pensions, General, and Medical Insurance services. With over 1.9 million clients, Jubilee operates across Kenya, Uganda, Tanzania, Burundi, and Mauritius. It is the only ISO-certified insurance group listed on the Nairobi Securities Exchange (NSE), Dar es Salaam Stock Exchange, and Uganda Securities Exchange.

Jubilee Insurance is currently recruiting a Conservation Officer within Jubilee Life Insurance Limited. The position reports to the Team Leader – Conservation and is based at the Head Office in Nairobi.

Role Purpose

The role holder will be responsible for driving policy persistency through proactive client engagement, effective follow-up on outstanding premiums, and implementation of structured retention strategies. The role focuses on managing policies at risk of lapsing, reinstating lapsed policies, and influencing customer decisions through timely, solution-oriented interactions.

Main Responsibilities

1. Policy Retention & Conservation

• Conduct proactive outbound engagement with policyholders to follow up on outstanding premiums.
• Review premium due reports, arrears listings, and lapse indicators to identify at-risk policies.
• Manage assigned portfolios to reduce outstanding premiums and improve persistency ratios.
• Engage clients with lapsed or at-risk policies to secure reinstatements.
• Analyze policy exit requests and initiate retention interventions.
• Recommend suitable retention options such as premium restructuring or payment plans.
• Ensure compliance with processes, product guidelines, and regulations.

2. Customer Engagement & Experience

• Deliver professional and empathetic engagement across all communication channels.
• Explain policy terms, obligations, and options clearly.
• Handle objections, concerns, and complaints effectively.
• Maintain high service standards in all interactions.
• Build strong relationships to enhance trust and retention.
• Resolve inquiries within defined turnaround times and SLAs.

3. Data Analysis & Reporting

• Monitor portfolio performance including collections, arrears, lapse trends, and reinstatements.
• Maintain accurate records of customer interactions and policy updates.
• Prepare daily, weekly, and monthly conservation reports.
• Identify trends and drivers of policy lapses and provide insights.
• Ensure data accuracy for audit and compliance purposes.

4. Stakeholder Collaboration

• Work with Sales and Agency teams on retention strategies.
• Liaise with Underwriting, Claims, Finance, and Customer Service teams.
• Support intermediaries (agents and brokers) with portfolio updates.
• Participate in cross-functional initiatives to improve performance.
• Provide feedback on process gaps affecting retention.

5. Process Improvement

• Identify inefficiencies in conservation and customer engagement processes.
• Recommend and support process and system improvements.
• Contribute to targeted retention campaigns.
• Share best practices and insights from client interactions.
• Ensure adherence to standard operating procedures.

6. Corporate Governance

• Ensure compliance with insurance regulations and internal policies.
• Stay updated on regulatory requirements and product knowledge.
• Identify and escalate risks related to policy servicing.
• Maintain confidentiality and data protection standards.

7. People & Culture

• Participate in cross-functional projects and collaboration initiatives.
• Meet employee collaboration and training targets.
• Align with company values and cultural expectations.
• Address conflicts constructively.
• Communicate resource needs to supervisors.

Key Competencies

• Customer Centricity
• Communication & Persuasion Skills
• Analytical Thinking
• Problem Solving
• Relationship Management
• Resilience & Results Orientation
• Product Knowledge (Life Insurance)
• Attention to Detail

Academic Background & Qualifications

• Bachelor’s degree in Insurance, Finance, Business Administration, or a related field.
• Diploma in Insurance or progress toward a professional qualification is an added advantage.
• Minimum of 2 years’ experience in a customer-facing role within insurance or financial services.
• Experience in client engagement, collections, retention, or policy servicing.
• Exposure to life insurance operations or contact center environments is an added advantage.

How to Apply

Apply via Recruitment@jubileekenya.com, quoting Job Ref. No: JLIL 404 and the position title by 21st April 2026.

Only shortlisted candidates will be contacted.

Senior RPA Developer at Jubilee Insurance

Job Ref. No: JLIL 401

Position: Senior RPA Developer

was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, Asset Management and Medical Insurance. Today, Jubilee is the number one insurer in East Africa with over 1.9 million clients. Jubilee Insurance has a network of offices in Kenya, Uganda, Tanzania, Burundi. It is the only ISO certified insurance group listed on the three East Africa stock exchanges – The Nairobi Securities Exchange (NSE), Dar es Salaam Stock Exchange and Uganda Securities Exchange. Its regional offices are highly rated on leadership, quality and risk management and have been awarded an AA- in Kenya and Uganda, and an A+ in Tanzania. For more information, visit www.JubileeInsurance.com.

We currently have an exciting career opportunity for a Senior RPA Developer within Jubilee Life Insurance Limited. The position holder will report to the Senior Manager – RPA and will be based at our Head Office in Nairobi.

Role Purpose

The Senior RPA Developer is a critical technical role responsible for designing, developing, and maintaining advanced Robotic Process Automation (RPA) solutions to automate business processes and enhance operational efficiency across the company’s insurance operations (Life, Pensions, and Medical). This position leverages RPA platforms and programming expertise to deliver scalable, reliable, and high-performing automation bots. The role encompasses RPA development, bot optimization, technical support, and corporate governance, fostering a culture of innovation, precision, and collaboration.

Key Responsibilities

1. RPA Development and Implementation

• Bot Design: Design and develop advanced RPA bots using platforms (e.g., UiPath, Automation Anywhere) that meet 95% of process automation requirements.
• Coding and Configuration: Write efficient and maintainable automation scripts (e.g., Python, VBA), ensuring 99% process accuracy and reliability.
• Scalability Support: Build RPA solutions capable of supporting a 5 million-transaction capacity by 2027, aligning with scalability goals under senior guidance.
• Testing and Validation: Perform comprehensive testing (e.g., unit, integration, stress), achieving a 95% defect-free deployment rate within assigned timelines.
• Collaboration: Work with the Senior Manager – RPA and business analysts to implement automation solutions, contributing to on-time project delivery.

2. RPA Operations and Optimization

• Bot Maintenance: Manage and optimize deployed bots, ensuring 99.9% uptime and resolving 90% of issues within 24 hours across subsidiaries.
• Performance Tuning: Enhance bot performance (e.g., execution speed, error handling), reducing process delays by 15% within 12 months.
• Monitoring and Troubleshooting: Utilize RPA monitoring tools (e.g., UiPath Orchestrator, Blue Prism Control Room) to track bot health and deliver weekly reports with optimization insights.
• Incident Resolution: Diagnose and resolve bot failures, maintaining a 90% resolution rate within SLA timelines.
• Documentation: Maintain detailed bot documentation and logs, ensuring 100% traceability for audits and team reference.

3. Innovation and Technical Advancement

• Technology Integration: Incorporate advanced RPA features (e.g., AI, OCR, NLP) into bots, contributing to a 10% efficiency gain by 2027.
• Automation Enhancement: Optimize automation workflows, reducing manual intervention by 15% within 18 months.
• Scalability Contribution: Enhance RPA frameworks to support increased demand, aligning with a 5 million-transaction target by 2027.
• Future-Proofing: Recommend innovative RPA tools and techniques (e.g., hyper automation, process mining), reducing technical debt by 5% annually.
• Continuous Improvement: Propose and implement bot enhancements, improving automation reliability and performance by 10% annually.

4. Corporate Governance, Compliance, and Risk Management

• Governance Adherence: Ensure RPA development aligns with Jubilee’s governance policies, reflecting values of integrity and transparency.
• Regulatory Compliance Support: Develop bots in compliance with regulations (e.g., Data Protection Act, IFRS 17), achieving 100% audit readiness.
• Risk Management: Identify and report RPA risks (e.g., bot errors, security vulnerabilities), contributing to a 15% reduction in incidents.
• Security Practices: Embed security protocols in bots (e.g., encryption, access controls), maintaining a 99% compliance rate with IT security guidance.
• Audit Support: Provide bot documentation and logs for audits, supporting zero material weaknesses in controls.
• Ethical Standards: Uphold ethical RPA development practices, ensuring transparency and accountability per Jubilee’s governance principles.

5. Collaboration and Operational Enablement

• Team Synergy: Collaborate with RPA analysts, developers, and business teams to deliver cohesive automation solutions, enhancing productivity by 10% annually.
• Technical Support: Provide expert-level support for RPA-related issues, achieving a 90% satisfaction rate within 12 months.
• Knowledge Sharing: Share RPA expertise during team sessions, contributing to a 10% increase in technical proficiency.
• Business Enablement: Assist business units with automation deployment, improving operational efficiency by 10% annually.
• Training Engagement: Participate in RPA training, achieving 80% proficiency within 6 months.

6. Performance Monitoring and Reporting

• Bot Metrics: Monitor and report on bot performance (e.g., uptime, error rates), delivering weekly updates.
• Issue Resolution: Resolve assigned bot issues, maintaining a 90% resolution rate within SLA timelines.
• Compliance Tracking: Ensure 100% adherence to governance and regulatory standards, reporting monthly.
• Performance Insights: Track RPA KPIs (e.g., completion time, cost savings), providing quarterly insights.
• Continuous Improvement: Offer data-driven recommendations, contributing to a 5% annual improvement in automation effectiveness.

Key Deliverables

• RPA Bots: Deliver high-quality bots within 12 months, adopted by 100% of targeted processes.
• Performance Gains: Improve efficiency by 15% and reduce delays by 10%, supporting 5 million transactions by 2027.
• Compliance Excellence: Achieve 100% compliance with zero audit findings annually.
• Value Contribution: Support $15M in operational value through RPA development by 2027.
• Skill Development: Achieve 80% proficiency in advanced RPA tools within 6 months.
• User Satisfaction: Support a 90% satisfaction rate for RPA-related support within 12 months.

Key Competencies

• Technical Expertise
• Analytical Thinking
• Collaboration
• Communication
• Ethical Integrity
• Attention to Detail

Relevant Qualifications and Experience

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field.
• Professional certifications (UiPath, Automation Anywhere, Blue Prism) preferred.
• 5+ years’ experience in RPA development or related field.
• Experience in insurance, financial services, or technology-driven sectors.
• Proven ability to develop high-impact automation (500K+ transactions).
• Experience working in agile teams.
• Understanding of regulatory compliance in multi-country environments.

How to Apply

If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number and Position by 16th April 2026

Only shortlisted candidates will be contacted.

Intern – Investment Processing at Jubilee Insurance

Job Ref. No: JAML078

Position: Intern – Investment Processing

Jubilee Insurance was established in August 1937 as the first locally incorporated insurance company based in Mombasa. Over the years, Jubilee has expanded its presence across the region to become the largest composite insurer in East Africa, offering Life, Pensions, General, and Medical Insurance.

Today, Jubilee serves over 450,000 clients with a strong network of offices in Kenya, Uganda, Tanzania, Burundi, and Mauritius. It is the only ISO-certified insurance group listed on all three East African stock exchanges—Nairobi Securities Exchange (NSE), Dar es Salaam Stock Exchange, and Uganda Securities Exchange. The company has received high ratings for leadership, quality, and risk management, with AA- ratings in Kenya and Uganda, and A+ in Tanzania.

Jubilee Asset Management Limited (JAML), a wholly owned subsidiary of Jubilee Holdings Limited, specializes in fund management and investment advisory services for both retail and institutional clients. JAML is licensed and regulated by the Capital Markets Authority (CMA) and the Retirement Benefits Authority (RBA).

JAML is seeking to recruit an Intern – Investment Processing, who will report to the Manager – Fund Services and will be based at the Head Office in Nairobi.

Role Purpose

The Intern – Investment Processing will support the Fund Administration team in daily investment processing and reconciliation activities. This role offers hands-on experience in fund administration, investment operations, regulatory compliance, and internal controls.

The intern will assist in ensuring accurate transaction processing, maintaining proper records, and delivering an excellent client experience, while gaining exposure to asset management operations.

Main Responsibilities

Operational Support

• Assist in daily reconciliation of client transactions with bank statements and suspense accounts
• Support timely capture and updating of purchase transactions
• Assist in preparing investor reports, fund reports, and other client documents
• Collaborate with internal teams (portfolio managers, business development, and compliance)
• Maintain accurate records of subscriptions, redemptions, transfers, and other activities
• Support preparation of documents for audits and regulatory inspections

Strategy

• Support initiatives to improve and streamline client purchase processes
• Provide feedback on client needs and service gaps
• Contribute to digital onboarding improvements

Corporate Governance

• Ensure compliance with regulatory guidelines, AML/KYC requirements, and company policies
• Support internal and external audits with accurate records
• Identify and escalate risks in investment processing

Culture & Teamwork

• Work collaboratively across teams to deliver excellent service
• Promote a client-centric culture aligned with Jubilee values
• Support knowledge-sharing and continuous improvement

Key Competencies

• Financial Acumen
• Attention to Detail
• Teamwork
• Adaptability
• Integrity
• Problem-Solving Skills

Academic Background & Qualifications

1. Bachelor’s Degree in Finance, Business Administration, Economics, Statistics, Actuarial Science, or a related field
2. Strong computer skills, especially in Excel and basic data analysis tools
3. Demonstrated interest in asset management or financial services

How to Apply

Qualified candidates should apply via: Recruitment@jubileekenya.com Quote the Job Reference Number and Position in the subject line. Application deadline: Wednesday, 8th April 2026

Only shortlisted candidates will be contacted.

Internship Opportunity – Client Services at Jubilee Asset Management Limited (JAML)

Job Ref. No: JAML079

Position: Intern – Client Services

Jubilee Insurance was established in August 1937 as the first locally incorporated insurance company based in Mombasa. Jubilee Insurance has expanded across the region to become the largest composite insurer in East Africa, offering Life, Pensions, General, and Medical Insurance.

Today, Jubilee serves over 450,000 clients and operates a network of offices in Kenya, Uganda, Tanzania, Burundi, and Mauritius. It is the only ISO-certified insurance group listed on all three East African stock exchanges – Nairobi Securities Exchange (NSE), Dar es Salaam Stock Exchange, and Uganda Securities Exchange. The company is highly rated for leadership, quality, and risk management, with AA- ratings in Kenya and Uganda, and an A+ rating in Tanzania.

For more information, visit: www.JubileeInsurance.com

Jubilee Asset Management Limited (JAML), a wholly owned subsidiary of Jubilee Holdings Limited, focuses on fund management and investment advisory services for both retail and institutional clients. JAML is licensed and regulated by the Capital Markets Authority (CMA) and the Retirement Benefits Authority (RBA).

JAML is seeking to recruit an Intern – Client Services, who will report to the Manager – Fund Services and will be based at the Head Office in Nairobi.

Role Purpose

The Intern – Client Services will provide operational and administrative support in onboarding new clients. The role involves assisting with documentation, KYC checks, data entry, and ensuring accurate record-keeping.

This is an excellent opportunity for a motivated individual looking to build a career in client services within the financial services industry.

Main Responsibilities

Operational

• Assist in managing the onboarding process for new clients, including account opening, KYC verification, and documentation
• Ensure accurate and timely data entry into client management systems
• Liaise with compliance, operations, and relationship management teams to ensure smooth onboarding
• Monitor client account setup progress and resolve delays or issues
• Maintain up-to-date records in line with internal policies and regulatory requirements

Strategy

• Support initiatives to streamline and improve the client onboarding process
• Provide feedback on client needs and service gaps to enhance efficiency
• Contribute to the implementation of digital onboarding solutions

Corporate Governance

• Ensure compliance with regulatory guidelines, AML/KYC requirements, and company policies
• Support internal and external audits with accurate onboarding records
• Identify and escalate potential risks in onboarding processes

People and Culture

• Collaborate with teams to deliver excellent client service
• Promote a client-centric culture aligned with Jubilee values
• Support knowledge-sharing and continuous improvement initiatives

Key Competencies

• Client-focused mindset with strong service orientation
• High level of integrity and confidentiality
• Teamwork and collaboration
• Adaptability and flexibility
• Strong work ethic and accountability

Academic Background & Qualifications

• Bachelor’s Degree in Finance, Business Administration, Economics, Statistics, Actuarial Science, or a related field
• Strong computer skills, especially in Excel and basic data analysis tools
• Internship experience in a financial institution is an added advantage
• Experience in client services, operations, or onboarding within financial services or asset management is desirable

How to Apply

Qualified candidates should apply via: Recruitment@jubileekenya.com Quote the Job Reference Number and Position in the subject line. Deadline: Wednesday, 8th April 2026

Only shortlisted candidates will be contacted.

Internal Auditor at Jubilee Insurance

Job Ref. No: JLIL 399

Role Purpose

The role-holder will be responsible for executing internal audit assignments and supporting the delivery of the internal audit plan. The primary purpose is to provide independent and objective assurance on governance, risk management and internal control processes through detailed audit fieldwork, testing and analysis. The role involves evaluating controls, identifying risks, ensuring compliance with regulatory and internal requirements and contributing to improvements in operational efficiency and organizational performance.

Academic Background & Relevant Qualifications

• Bachelor’s degree in Business, Finance, Accounting, Actuarial or a related field.
• CPA / ACCA (Partially or Fully Qualified)
• Relevant audit certifications (e.g., CIA) will be an added advantage.
• Minimum 2–4 years’ experience in internal or external audit, preferably within financial services or insurance.
• Hands-on experience in audit fieldwork, control testing, and documentation.
• Exposure to business processes such as underwriting, claims, finance, or operations is an added advantage.
• Experience in data analysis and use of audit tools is desirable.
• Basic exposure to fraud reviews, compliance audits, or risk assessments is an added advantage.

How to Apply

If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number and Position by 6th April 2026.

Graduate Trainee at Jubilee Life Insurance Limited.

We currently have an exciting career opportunity for a Graduate Trainee within Jubilee Life Insurance Limited.The position holder will report to the Manager – Internal Audit and will be based at our Head Office in Nairobi.

Role Purpose

The role holder will support the execution of internal audit assignments while undergoing structured on-the-job training within the Internal Audit function. The primary purpose of the role is to build foundational knowledge in audit processes, risk management, internal controls and compliance.

The role involves assisting in audit fieldwork, documentation, data analysis and compliance reviews under close supervision, while developing the technical and professional competencies required to progress into an Internal Auditor role.

Main Responsibilities

1. Audit Support & Fieldwork Assistance

• Assist in the planning phase of audit engagements by gathering background information, process documents, and relevant data.
• Support audit fieldwork through participation in process walkthroughs and documentation of key controls.
• Perform basic audit procedures such as sample testing, data verification, and reconciliations under supervision.
• Assist in executing audit assignments across business areas including underwriting, claims, finance, actuarial, IT, group life, and premium administration.
• Gather and organize audit evidence to support audit findings and conclusions.
• Document audit procedures performed and maintain organized working papers for review.
• Support execution of special audits, ad hoc reviews, and management-requested assignments.
• Ensure assigned tasks are completed within agreed timelines and in line with audit quality standards.

2. Risk & Internal Controls Awareness

• Develop an understanding of key risks within business processes and how they impact operations.
• Support documentation of risks, controls, and audit observations in working papers.
• Participate in control testing and validation activities under guidance.
• Learn and apply internal control frameworks and risk assessment methodologies.
• Support follow-up activities on previously identified control issues where required.

3. Compliance & Regulatory Support

• Assist in assessing compliance with internal policies, procedures, and regulatory requirements.
• Support audit reviews related to regulatory frameworks such as Insurance regulations, AML/CFT, Data Protection, and IFRS.
• Help identify and document instances of non-compliance and escalate them appropriately.
• Ensure audit activities are conducted in accordance with internal audit standards and professional guidelines.
• Stay informed on basic regulatory requirements relevant to the organization.

4. Audit Documentation & Reporting Support

• Prepare and maintain accurate, complete, and well-organized audit working papers.
• Assist in documenting audit findings, including observations, risks, and supporting evidence.
• Support the drafting of preliminary audit reports and summaries.
• Ensure all documentation is properly filed and easily retrievable for review.
• Assist in tracking audit issues and follow-up actions with business units.
• Support preparation of audit schedules, reports, and dashboards where required.

5. Data Analytics & Continuous Learning

• Perform basic data analysis using tools such as Microsoft Excel and other audit software.
• Assist in identifying trends, anomalies, and exceptions in financial and operational data.
• Support preparation of data schedules and audit samples for testing.
• Learn and apply data analytics techniques used in audit processes.
• Contribute to improving audit processes, templates, and documentation practices.
• Participate in continuous improvement initiatives within the audit function.

6. Fraud Awareness & Investigation Support

• Develop awareness of fraud risks, red flags, and control vulnerabilities within business processes.
• Assist in identifying unusual transactions or suspicious activities during audits.
• Support audit team in gathering and organizing information during fraud reviews or investigations.
• Maintain strict confidentiality when handling sensitive information.
• Learn about fraud prevention mechanisms and internal reporting procedures.

7. Learning & Professional Development

• Actively participate in structured training programs and on-the-job learning opportunities.
• Build knowledge of audit methodologies, internal controls, risk management and governance frameworks.
• Seek regular feedback from supervisors and apply learning to improve performance.
• Work towards obtaining relevant professional qualifications (e.g., CPA, ACCA, CIA).
• Stay updated on industry trends, regulatory developments and audit best practices.
• Demonstrate initiative in learning and applying new skills within audit assignments.

8. People and Culture

• Cross-Functional Collaboration: Actively participate in cross-functional project teams to drive collaboration, innovation, and accountability across departments and the Group.
• Employee Collaboration Index: Participate in a minimum of 2 company projects per year with an 80% success rate and engage in at least 1 Group-wide project per year.
• Skills and Competency Development Index: 100% compliance with your training plan annually to support personal and professional growth, ensuring alignment with career paths and future challenges.
• Cultural Alignment Index (CAI): Attain the Company’s CAI target score by embedding Jubilee’s values (e.g., innovation, teamwork, excellence) into project execution and team dynamics.
• Conflict Resolution: Address interpersonal or project-related conflicts constructively, maintaining team morale and focus on shared goals.
• Resource Advocacy: Communicate needs (e.g., tools, training, support) to supervisors to ensure personal and team success.

Key Competencies

• Accurate, complete, and well-organized audit working papers.
• Timely completion of assigned audit support tasks.
• Proper documentation of audit procedures, findings, and evidence.
• Demonstrated understanding of audit processes, risks, and controls.
• Effective support in audit execution and compliance reviews.
• Continuous improvement in technical, analytical, and professional skills.
• Active contribution to audit assignments and team deliverables.

Academic Background & Relevant Qualifications

• Bachelor’s degree in Business, Finance, Accounting, Actuarial or a related field
• Progress towards CPA / ACCA or equivalent professional qualification is an added advantage
• Up to 1 year of internship/attachment experience in Internal Audit
• Exposure to accounting, audit or finance related environments is an added advantage
• Demonstrated interest in pursuing a career in internal audit or risk & compliance

How to Apply

If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number and Position by 6th April 2026.

Only shortlisted candidates will be contacted.

Data/AI Governance Analyst at Jubilee

Job Ref. No. JLIL 398

Position: Data/AI Governance Analyst

We currently have an exciting career opportunity for a Data/AI Governance Analyst within Jubilee Life Insurance Limited. The position holder will report to the Head of Data Governance and will be based at our Main Office.

Role Purpose

The role holder will be responsible for ensuring integrity, security, and compliance of data assets across the organization. They will ensure that data and AI systems are managed responsibly, securely, ethically, and in compliance with applicable regulations, while enabling business teams to leverage data and AI effectively for decision-making and innovation.

Main Responsibilities

Strategy

• Support the development and execution of the organization’s Data and AI governance strategy, ensuring alignment with overall business objectives and digital transformation priorities.
• Contribute to the design of scalable and sustainable governance frameworks that enhance data quality, integrity, security, and responsible AI adoption across the organization.
• Support the establishment of a data-driven culture by promoting the strategic value of data as an organizational asset and enabling its effective utilization.
• Contribute to the continuous improvement of governance processes by identifying gaps, risks, and opportunities for optimization in data management and AI implementation.
• Assist in aligning governance initiatives with enterprise risk management strategies.

Operational

• Assist in the implementation of Data/AI governance frameworks, policies, and procedures to ensure compliance with regulatory requirements and industry best practices.
• Ensure the organization adheres to regulatory requirements, industry standards, and internal policies regarding data privacy, security, and AI ethics.
• Document and maintain data dictionaries, metadata repositories, and data lineage documentation to facilitate data understanding and transparency.
• Support the implementation of data loss prevention and sensitivity assessments to identify and mitigate risks associated with data privacy and security.
• Work closely with business units, AI engineers, legal, IT, and risk teams to ensure governance practices are practical, effective, and aligned with organizational goals.
• Establish and implement guidelines for responsible AI use, including bias detection, fairness, explainability, and transparency in AI models.
• Develop and maintain metrics, dashboards, and reporting mechanisms to track compliance, data quality, and AI governance effectiveness.
• Lead awareness programs and train employees on data governance, AI ethics, and responsible data practices.
• Stay abreast of emerging trends, regulations, and technologies in data management, AI, and analytics, and recommend improvements to governance frameworks.

Corporate Governance

• Ensure adherence to the laws and regulations of Kenya and all internal company policies and procedures.
• Ensure compliance with applicable statutory and regulatory requirements and establish mitigation measures against emerging business risks.

Culture

• Foster a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment.
• Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.
• Individualized Development Planning: Create personalized development plans that align with your career aspirations and the organization’s objectives.

Key Competencies

• Analytical Thinking: Ability to analyze complex data sets and identify patterns, trends, and anomalies.
• Problem-Solving: Proficiency in identifying root causes of data quality issues and developing effective solutions.
• Attention to Detail: Thoroughness in ensuring data accuracy, completeness, and consistency.
• Communication Skills: Clear and effective communication of findings, recommendations, and status updates to stakeholders.
• Collaboration: Ability to work collaboratively with cross-functional teams to address data quality challenges and implement improvements.
• Adaptability: Flexibility to adapt to changing data quality requirements, priorities, and business needs.
• Time Management: Prioritization and organization of tasks to meet deadlines and deliverables.

Academic Qualifications and Relevant Experience

• Bachelor’s degree in Computer Science, Information Systems, Data Science, Statistics, or a related field.
• Minimum 3 years’ experience in Data/AI governance.
• Certifications in CDMP (Certified Data Management Professional), DGSP (Data Governance & Stewardship Professional), or AI Ethics certifications are an added advantage.

How to Apply

If you are qualified and seeking an exciting new challenge, please apply via: recruitment@jubileekenya.com Quote the Job Reference Number and Position by 2nd April 2026.

Only shortlisted candidates will be contacted.

Digital Sales Strategist at Jubilee Insurance

Company: Jubilee Insurance

Jubilee Insurance was established in August 1937 as the first locally incorporated insurance company based in Mombasa. Jubilee Insurance has expanded across the region to become the largest composite insurer in East Africa, offering Life, Pensions, General, and Medical Insurance.

Today, Jubilee is the number one insurer in East Africa with over 1.9 million clients. The company has offices in Kenya, Uganda, Tanzania, Burundi, and Mauritius. Jubilee is the only ISO-certified insurance group listed on the three East African stock exchanges:

• Nairobi Securities Exchange (NSE)
• Dar es Salaam Stock Exchange
• Uganda Securities Exchange

Its regional offices are highly rated on leadership, quality, and risk management and have been awarded AA- in Kenya and Uganda and A+ in Tanzania.

Jubilee Insurance currently has an exciting career opportunity for a Digital Sales Strategist at Jubilee Life Insurance Limited. The successful candidate will report to the Senior Officer – Alternative Channels and will be based at Jubilee Exchange, Nairobi.

Role Purpose

The job holder will be responsible for converting online leads into sales by calling customers generated through alternative channels and convincing them to purchase retail life solutions. The role involves meeting set revenue targets and promoting Jubilee retail life and pension products.

Additionally, the role holder will be responsible for growing the digital sales portfolio, ensuring seamless customer experiences, and collaborating with stakeholders to achieve strategic objectives.

Main Responsibilities

• Converting online leads into digital sales by contacting customers generated through digital channels and convincing them to purchase retail life solutions and pensions.
• Conduct outbound calls to potential customers to introduce and promote Jubilee retail life and pension products or services.
• Generate and manage online leads to achieve sales targets.
• Prepare a monthly sales pipeline to support closure and achievement of monthly KPI revenue targets.
• Drive portfolio growth through digital sales of retail life and pension products.
• Prepare and present proposals to new and existing clients using webinars.
• Conduct effective follow-ups on lead closures and manage the end-to-end process for new business setup.
• Participate in product campaigns, presentations, and respond to client market queries.
• Adhere to compliance requirements, operational procedures, and practice management standards.
• Consistently achieve set budgets for digital retail life and pension products.

Corporate Governance

• Adhere to regulatory requirements and internal policies, ensuring compliance in all aspects.
• Implement and uphold strong data protection and privacy practices to safeguard customer information.
• Participate in audits and internal control assessments and address identified gaps promptly.
• Stay updated with insurance regulations and underwriting best practices to ensure industry compliance.
• Adhere to the laws and regulations of Kenya, insurance industry policies, and all internal company procedures.

Key Competencies

• Financial Acumen: Strong understanding of insurance concepts, retail life, and pension products to provide informed client recommendations.
• Digital Sales & Business Development: Ability to convert online leads and grow digital sales.
• Strong knowledge of online sales processes, lead generation, and sales cycle.
• Adaptability to technological advancements and industry changes.
• Strategic thinking and business acumen to identify growth opportunities.
• Strong relationship-building, negotiation, and stakeholder management skills.
• Analytical mindset for data-driven decision-making.
• Customer-centric approach focused on improving client experiences.

Qualifications

• Bachelor’s degree or Diploma in Insurance, Actuarial Science, Finance, Business, Marketing, or a related field.
• Certificate of Proficiency in Insurance (ECOP or COP).

Relevant Experience

• Minimum 1–2 years of experience in a similar role.
• Proven track record of successfully closing online sales leads and managing sales portfolios.
• Strong ability to build and maintain relationships with clients and partners.
• Experience in telesales, e-commerce sales, call center support, or digital sales is an added advantage.
• Demonstrated ability to think strategically and develop actionable plans to achieve business objectives.

How to Apply

Qualified candidates are encouraged to apply by emailing: JLILBancassurancerecruitment@jubileekenya.com. Quote the Job Title: Digital Sales Strategist in the subject line. Application Deadline: 23rd March 2026

Note: Only shortlisted candidates will be contacted.

AI Engineer II (Systems Design) at Jubilee Insurance

Job Ref. No. JLIL392

Position: AI ENGINEER II (SYSTEMS DESIGN)

Role Purpose

The role holder is responsible for operationalizing AI solutions, integrating AI models into production systems, and driving AI initiatives end-to-end with focus on business value delivery. The role combines technical expertise in machine learning, MLOps, and solution engineering with strategic thinking and team collaboration to ensure AI systems are reliable, scalable, and impactful. The ideal candidate has experience deploying AI/ML models, managing ML pipelines, and providing solutions that meet enterprise needs.

Academic Qualifications and Relevant Experience

• Bachelor’s degree in Computer Science, AI, ML, Software Engineering, or related technical field (required).
• Master’s or PhD in AI, ML, or Computer Science (preferred).
• Relevant certifications in cloud AI, ML, or MLOps (advantageous).
• 4–7 years of hands-on AI/ML engineering experience, with at least 2 years in senior or lead roles.
• Proven experience operationalizing AI solutions in production environments.
• Experience implementing MLOps best practices and managing scalable AI workflows.
• Background in LLM-based solutions, RAG systems, or AI Ops in enterprise contexts.
• Previous experience mentoring junior engineers and leading cross-functional AI projects.

Full Job Description

How to Apply

If you are qualified and seeking an exciting new challenge, please apply via recruitment@jubileekenya.com quoting the Job Reference Number and Position, by 11th March 2026.

Only shortlisted candidates will be contacted.

AI Engineer – Fullstack at Jubilee Insurance

Job Ref. No. JLIL390

Position: AI ENGINEER – FULLSTACK

Role Purpose

The Role holder is responsible for designing, developing, and deploying end-to-end AI-powered features across both backend systems and user-facing applications, ensuring seamless integration of intelligent capabilities into Jubilee’s digital platforms. The role combines strong machine learning expertise with fullstack engineering skills to deliver scalable, high-performing AI solutions that enhance customer experience, automate workflows, and support data-driven decision-making within a fast-paced, product-driven environment.

Academic Qualifications and Relevant Experience

• Bachelor’s degree in Computer Science, Software Engineering, Mathematics, or a related field.
• Relevant certifications in AI, cloud platforms, or software engineering are an added advantage.
• Demonstrated portfolio of fullstack or AI-driven projects (e.g., GitHub, deployed applications) is beneficial.
• 2–3 years of experience in AI engineering, software engineering, or fullstack development.
• Proven experience building and deploying end-to-end applications with AI components.
• Experience integrating AI/ML models into production systems and user-facing platforms.
• Experience working in agile, product-driven environments.
• Exposure to LLM-based applications and modern AI tools is advantageous.

Full job descriptions

How to Apply

If you are qualified and seeking an exciting new challenge, please apply via recruitment@jubileekenya.com quoting the Job Reference Number and Position, by 4th March 2026.

Only shortlisted candidates will be contacted.

AI Engineer – Platform at Jubilee Insurance

Job Ref. No. JLIL389

Position: AI ENGINEER – Platform

Role Purpose

The role holder is responsible for building, optimizing, and maintaining scalable AI infrastructure and systems that enable the efficient development, deployment, and operation of AI solutions across Jubilee, with a primary focus on Vertex AI Agent Builder. The role focuses on implementing end-to-end AI features, enhancing model performance, and managing distributed training and deployment environments, while ensuring seamless integration of AI models into production systems. Working within a fast-paced, product-driven environment, the role combines strong machine learning fundamentals with infrastructure expertise to deliver robust, high-performing AI capabilities that support business innovation and rapid delivery of AI-powered solutions.

Academic Qualifications and Relevant Experience

• Bachelor’s degree in Computer Science, Software Engineering, Mathematics, or a related field.
• Relevant certifications in Google Cloud Platform, AI, or Machine Learning are an added advantage.
• Demonstrated portfolio of AI/ML projects (e.g., GitHub, research, or production systems) is beneficial.
• 2–3 years of experience in machine learning engineering or AI development.
• Proven experience deploying ML models into production environments.
• Hands-on experience with Google Cloud Platform and Vertex AI.
• Experience with distributed training, TPU/GPU optimization, and LLM-based applications.
• Experience working in agile, fast-paced environments such as startups or mid-sized technology organizations is preferred.
• Exposure to customer-facing AI products or production-grade systems is advantageous.

How to Apply

If you are qualified and seeking an exciting new challenge, please apply via recruitment@jubileekenya.com quoting the Job Reference Number and Position, by 4th March 2026.

Only shortlisted candidates will be contacted.

AI Engineer II (Solutions Engineer) at Jubilee Insurance

Job Ref. No. JLIL392

Position: AI ENGINEER II (SOLUTIONS ENGINEER)

We currently have an exciting career opportunity for an AI Engineer II (Solutions Engineer) within Jubilee Life Insurance Limited.

The position holder will report to the Head of Data and will be based at our Main Office.

Role Purpose

• The AI Engineer II (Solutions Engineer) is a senior-level technical role responsible for leading the design, development, and deployment of AI-powered solutions that address business challenges and enhance Jubilee’s digital platforms. This role combines deep machine learning expertise with strong fullstack engineering capabilities to deliver end-to-end AI features, integrate AI models into production systems, and ensure business-aligned outcomes. The incumbent provides technical leadership, mentors junior engineers, and makes strategic architectural decisions to ensure scalable, reliable, and high-impact AI solutions

Academic Qualifications and Relevant Experience

• Bachelor’s degree in Computer Science, Software Engineering, AI, Machine Learning, or related field (required).
• Master’s degree or Ph.D. in Machine Learning, Artificial Intelligence, Computer Science, or related field (strongly preferred)
• Relevant AI/ML, cloud, or fullstack certifications are a plus.
• 4–7 years in AI/ML engineering or software engineering roles, with at least 2 years in a senior or lead capacity.
• Proven track record delivering production AI solutions end-to-end.
• Experience leading cross-functional technical projects and mentoring engineers.
• Hands-on experience with LLM-based solutions and modern AI frameworks.
• Background in integrating AI into customer-facing or operational products.
• Experience in agile, product-driven environments with iterative delivery cycles.

How to Apply

If you are qualified and seeking an exciting new challenge, please apply via recruitment@jubileekenya.com, quoting the Job Reference Number and Position, by 11th March 2026.

Only shortlisted candidates will be contacted.

AI Interns (2 Positions) at Jubilee Insurance

Job Ref. No. JLIL385

Role Purpose

The Junior AI Engineer Intern will support the AI & Machine Learning team in developing, testing, and deploying AI solutions using Google Cloud Platform’s Vertex AI.

This role offers hands-on experience in building production-ready AI systems, working with large language models (LLMs), and contributing to real-world insurance technology projects. The intern will gain exposure to MLOps, model deployment, and AI engineering best practices under the guidance of senior engineers.

Key Responsibilities

1. Strategy

• Support implementation of AI and digital innovation initiatives aligned with business objectives.
• Conduct research on emerging AI trends, tools, and technologies to support continuous improvement.

2. Operational

• Assist in development and testing of AI features using Vertex AI Agent Builder.
• Support data preparation, cleaning, and preprocessing for ML models.
• Contribute to prompt engineering strategies for LLM applications.
• Support development and maintenance of knowledge bases and RAG systems.
• Assist in model evaluation, testing, and performance monitoring.
• Support integration testing and quality assurance processes.

3. Corporate Governance

• Ensure adherence to data governance, security, and compliance standards.
• Maintain proper documentation of code, processes, and technical implementations.

4. People & Culture

• Collaborate with team members to deliver assigned tasks.
• Participate in team meetings and knowledge-sharing sessions.
• Demonstrate continuous learning and application of new technologies.

Key Competencies

• Strong willingness to learn and adapt quickly
• Basic understanding of machine learning and AI fundamentals
• Strong problem-solving skills with attention to detail
• Good communication skills
• Team collaboration ability
• Effective time management
• Curiosity and enthusiasm for AI/ML technologies
• Ability to follow instructions and implement feedback

Academic Qualifications & Experience

• 0–1 year experience (internships, academic or personal projects)
• Academic projects involving ML or data analysis
• Personal AI/ML projects (GitHub portfolio preferred)
• Previous internship in software development or data science (advantageous)
• Participation in hackathons or AI challenges (preferred)
• Open-source contributions (advantageous)
• Experience with Google Cloud Platform (preferred but not required)
• Online AI certifications or self-learning initiatives
• Exposure to insurance, healthcare, or financial services (advantageous)

How to Apply

Qualified candidates should send their application to: recruitment@jubileekenya.com Quote Job Ref. No. JLIL385 – AI Intern in the subject line. Application Deadline: 4th March 2026

Only shortlisted candidates will be contacted.

Forensic Investigation & Data Analytics Intern at Jubilee Insurance

Job Ref. No:JLIL 384

Position: Forensic Investigation & Data Analytics Intern

Role Purpose

The Forensic Investigation & Data Analytics Intern will be responsible for supporting the execution of forensic investigations into suspected fraud, misconduct, and unethical behaviour across the business, while applying advanced data analytics techniques to strengthen investigative outcomes. The role combines structured investigative exposure with in-depth data interrogation, anomaly detection, and fraud trend analysis to support evidence development, loss quantification, and control improvement. The role holder will work within the Forensics & Security Services Department to enhance both investigative effectiveness and data-driven fraud detection, while upholding the highest standards of integrity, confidentiality, and professionalism.

Key Responsibilities

Strategy

• Support the implementation of fraud risk management initiatives through both investigative input and data-driven insights.
• Analyse fraud trends, patterns, and emerging risk indicators using structured datasets to inform preventive and detective controls.
• Contribute to the development and refinement of fraud analytics dashboards, scripts, and monitoring tools.
• Provide analytical support to strengthen early detection mechanisms and continuous fraud monitoring efforts.

Operational

• Support the planning and execution of forensic investigations into suspected fraud, misconduct, or unethical behaviour.
• Extract, structure, and analyse large datasets from internal systems to identify anomalies, suspicious transactions, and behavioural patterns.
• Apply advanced analytical techniques (trend analysis, outlier detection, pattern recognition, reconciliation modelling) to support investigative findings..
• Assist in the collection, organisation, and preservation of physical and digital evidence in line with approved forensic methodologies.
• Prepare structured working papers, analytical summaries, and draft investigation reports for review by senior team members.
• Support loss quantification exercises using data modelling and reconciliation techniques.
• Maintain and update the case management system and investigation trackers with both case data and analytical outputs.
• Support the review and analysis of CCTV footage, access control logs, and other security system outputs where required.
• Assist in coordinating data requests and documentation required for internal stakeholders, auditors, or external investigators.
• Contribute to identifying control weaknesses and systemic gaps through combined investigative findings and data analytics insights.

Corporate Governance

• Support compliance with internal policies, legal requirements, and regulatory standards during investigations and data handling.
• Ensure evidence handling and analytical processes meet confidentiality and governance standards.
• Assist in preparing structured fraud trend reports and analytical summaries for management reporting.
• Uphold professional standards and ethical conduct in handling sensitive investigative and financial information.

People and Culture

• Support fraud awareness initiatives through preparation of data-backed insights and case learnings.
• Promote a culture of integrity, accountability, and ethical conduct.
• Collaborate effectively with internal stakeholders to support investigative and analytical objectives.
• Demonstrate continuous learning in forensic investigation techniques, fraud analytics tools, and data interrogation methodologies.

Key Competencies

• Integrity and confidentiality.
• Strong analytical and critical thinking ability.
• Professional scepticism and investigative curiosity.
• Problem-solving orientation.
• Effective communication skills.
• Time management and ability to meet deadlines.
• Collaboration and stakeholder engagement capability.
• Adaptability and willingness to learn.

Functional Skills

•  Strong data analytics capability including proficiency in Excel (advanced), Power BI, SQL, Python, or similar analytical tools.
• Ability to extract, clean, transform, and analyse structured datasets.
• Understanding of fraud detection methodologies and investigative processes.
• Strong report writing and structured documentation skills.
• Analytical modelling and reconciliation skills for loss quantification.
• High attention to detail and accuracy.
• Ability to handle sensitive information with discretion and professionalism.

Key Deliverables for the Role

• Structured analytical outputs supporting active investigations.
•  High-quality working papers and well-maintained case documentation.
• Timely draft investigation summaries integrating data-driven findings.
• Updated fraud analytics trackers and dashboards where applicable.
• Accurate anomaly detection reports highlighting emerging fraud risks.
• Effective support to ongoing forensic investigations and security operations.

Academic Qualifications

• Bachelor’s degree in Data Analytics, Statistics, Computer Science, Criminology, Forensic Science, or a related field with strong quantitative components.
• Relevant data analytics certifications (e.g., Power BI, Google Data Analytics, IBM Data Analyst, Tableau, SQL/Python analytics).
• Demonstrated coursework or projects in data analytics, statistics, forensic accounting, or investigative analysis.
• Professional certification such as CFE (in progress or interest demonstrated) is an added advantage.

Relevant Experience

• Demonstrated strong analytical capability through academic research, structured data projects, forensic case studies, audit analytics, or internship/attachment programmes involving data interrogation and investigative analysis.
• Exposure to fraud, audit, investigation, risk, or security-related coursework or projects is an added advantage.

How to Apply

If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number and Position by27th February 2026

Only shortlisted candidates will be contacted.

Data Governance Intern at Jubilee Insurance

Job Ref. No.Position:JLIL383

Data Governance Intern

• Reporting to: Head of Data Governance
• Location: Main Office

Role Purpose

The role holder will be responsible for assessing, monitoring, and improving data quality standards and processes to support informed decision-making, regulatory compliance, and operational efficiency. He/She will ensure the accuracy, completeness, and integrity of data assets.

Main Responsibilities

Operational

• Data Cataloguing: Support the registration and maintenance of datasets, reports, and metadata in the enterprise data catalogue, including business definitions, data owners, and high-level data lineage.
• Data Quality Assessment: Support audits and assessments of data quality across various systems and sources, identifying inconsistencies, errors, and gaps in data integrity.
• Root Cause Analysis: Investigate data quality issues to determine underlying causes, collaborating with relevant stakeholders to implement corrective actions and preventive measures.
• Data Cleansing: Engage stakeholders in addressing data quality issues, ensuring the accuracy and completeness of data records.
• Documentation and Reporting: Maintain documentation of data quality rules, processes, and remediation efforts, preparing regular reports and presentations to communicate findings and recommendations to stakeholders.
• AI Risk/Compliance: Maintain records of key AI risks (such as fairness, privacy, bias, and misuse), the mitigating controls in place, and evidence of compliance with the organization’s AI governance requirements.
• AI and Data Governance Policy: Support the review, updating, and version control of AI and data governance policies, standards, and procedures, ensuring alignment with regulatory requirements, business practices, and approved governance controls.

Corporate Governance (Classified as Non-Business)

• Ensure adherence to the laws and regulations of Kenya and all internal company policies and procedures.
• Ensure compliance with applicable statutory and regulatory requirements and establish mitigation measures against emerging business risks.

Culture

• Foster a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment.
• Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.
• Individualized Development Planning: Create personalized development plans that align with your career aspirations and the organization’s objectives.

Key Competencies

• Analytical Thinking: Ability to analyze complex data sets and identify patterns, trends, and anomalies.
• Problem-Solving: Proficiency in identifying root causes of data quality issues and developing effective solutions.
• Attention to Detail: Thoroughness in ensuring data accuracy, completeness, and consistency.
• Communication Skills: Clear and effective communication of findings, recommendations, and status updates to stakeholders.
• Collaboration: Ability to work collaboratively with cross-functional teams to address data quality challenges and implement improvements.
• Adaptability: Flexibility to adapt to changing data quality requirements, priorities, and business needs.
• Time Management: Prioritization and organization of tasks to meet deadlines and deliverables.

Academic Qualifications and Relevant Experience

• Bachelor’s degree in Computer Science, Information Systems, Statistics, or a related field.

How to Apply

If you are qualified and seeking an exciting new challenge, please apply via recruitment@jubileekenya.com quoting the Job Reference Number and Position by 25th February 2026.

Only shortlisted candidates will be contacted.

Cloud Engineer at Jubilee Insurance

Job Ref. No: JLIL 378

Role Purpose

The Cloud Engineer will design, build, operate, secure, and optimise scalable cloud infrastructure across public cloud platforms, ensuring high availability, security, resilience, and cost efficiency. The role holder will work closely with DevOps, Security, and Application teams to support production workloads, automate infrastructure deployment, and maintain reliable cloud environments aligned to business and regulatory requirements

Key Responsibilities
Strategy

• Design and maintain secure, scalable, and highly available cloud infrastructure aligned to business and technology strategy.
• Develop and implement cloud architecture standards, security baselines, and operational best practices.
• Drive infrastructure automation initiatives to improve deployment speed, consistency, and reliability.
• Optimise cloud spend through effective resource planning, cost governance, and FinOps practices.
• Provide input into cloud adoption roadmaps, migration strategies, and technology refresh initiatives.
• Stay current with evolving cloud technologies and recommend improvements to enhance performance, resilience, and security.

Operational

• Design, deploy, and manage cloud infrastructure across AWS, Azure, OCI, and/or GCP environments.
• Build and maintain IaaS and PaaS services including compute, storage, networking, and databases
• Implement high availability, backup, and disaster recovery (DR) strategies aligned to defined RTO/RPO requirements.
• Automate infrastructure provisioning and configuration using Infrastructure as Code (IaC) tools such as Terraform, ARM, CloudFormation, or Bicep.
• Administer Linux and Windows servers in cloud environments, including patching, performance tuning, and hardening.
• Implement monitoring, logging, and alerting solutions using cloud-native tools (e.g., CloudWatch, Azure Monitor, OCI Monitoring).
• Enforce cloud security best practices including IAM, RBAC, encryption, vulnerability management, and network segmentation.
• Troubleshoot cloud infrastructure incidents, conduct root cause analysis, and implement preventive measures.
• Support cloud migrations from on-premises or other environments to target cloud platforms.
• Collaborate with DevOps teams on CI/CD pipelines and container orchestration platforms such as Docker and Kubernetes.
• Develop and maintain architecture documentation, standard operating procedures (SOPs), and operational runbooks.

Corporate Governance

• Ensure adherence to corporate IT policies, standards, and security frameworks.
• Ensure compliance with data protection, privacy, and regulatory requirements across cloud environments.
• Implement and maintain governance controls for identity, access, resource provisioning, and cost management.
• Support audit processes by providing accurate documentation, logs, and compliance evidence.
• Proactively identify and mitigate cloud-related operational and security risks.

People and Culture

• Collaborate effectively with DevOps, Security, Application, and Project teams to deliver reliable cloud services.
• Promote a culture of automation, documentation, and continuous improvement within the infrastructure function.
• Share knowledge on cloud technologies and operational best practices with internal teams.
• Demonstrate accountability, responsiveness, and ownership in supporting business-critical systems.

Key Competencies

• Strategic thinking and planning.
• Strong analytical and problem-solving capability.
• Technical depth in cloud architecture and operations.
• Effective communication and stakeholder engagement.
• Collaboration and teamwork.
• Adaptability in fast-evolving technology environments.
• Results orientation and accountability.

Functional Skills

• Hands-on cloud platform administration across AWS, Azure, OCI, or GCP.
• Infrastructure as Code (IaC) and automation using Terraform, ARM, CloudFormation, or Bicep.
• Windows and Linux server administration in cloud environments.
• Cloud networking design including VPC/VNet, VPNs, load balancers, DNS, firewalls, and hybrid connectivity.
• Implementation of cloud security controls including IAM, RBAC, encryption, and vulnerability management.
• Backup, disaster recovery, and high availability architecture design.
• Monitoring, logging, and incident management using cloud-native tools.
• Cloud cost optimisation and resource governance practices.

Key Deliverables for the Role

• Secure, scalable, and highly available cloud infrastructure environments.
• Improved cloud performance, uptime, and service reliability metrics.
• Reduced incident recurrence through effective root cause analysis and preventive controls.
• Automated infrastructure deployment pipelines with improved consistency and speed.
• Optimised cloud costs and improved resource utilisation.
• Up-to-date cloud documentation, architecture diagrams, and operational procedures.
• Timely resolution of cloud infrastructure and platform-related incidents.

Academic Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Professional cloud certifications (e.g., Azure Administrator, AWS CloudOps Engineer Associate, Google Associate Cloud Engineer) are highly desirable.

Relevant Experience

• Minimum of 3 years’ hands-on experience managing cloud platforms (AWS, Azure, OCI, or GCP).
• Demonstrated experience implementing cloud infrastructure, automation, and security controls in production environments.
• Experience supporting high-availability systems and responding to critical incidents.

How to Apply

If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number and Position by 25th February 2026 Only shortlisted candidates will be contacted.

Legal Internship Opportunity at Jubilee Insurance

Job Ref. No. JLIL377

Position: Legal Intern

Role Purpose

As a Legal Intern at Jubilee Insurance, you will play a pivotal role in supporting our legal functions within a leading East African insurance group. You will collaborate closely with experienced in-house counsel to conduct in-depth legal research on insurance, asset management, corporate governance, and emerging legal issues all while maintaining strict confidentiality and professionalism. This hands-on internship offers you an excellent opportunity to gain practical exposure to insurance law and asset management, enhance your drafting and analytical skills, and contribute to the legal resilience of a dynamic, regionally influential organization.

Main Responsibilities

• Assist in drafting and reviewing legal documents, including contracts and non-disclosure agreements.
• Conduct comprehensive legal research on insurance, asset management, corporate, commercial, and regulatory matters.
• Provide legal support on tenancy and property-related issues.
• Support the administration and management of court cases in coordination with external counsel, including monitoring progress to ensure timely resolution of disputes.
• Assist in the preparation and filing of statutory returns with the relevant registries.
• Perform general administrative and operational tasks within the Legal Department as required.

Key Competencies

• Analytical Thinking: Ability to interpret complex legal information and provide clear, actionable insights.
• Attention to Detail: Ensures accuracy in legal documents, compliance trackers, and governance records.
• Communication Skills: Strong written and verbal skills for drafting legal documents and interacting with internal teams.
• Integrity and Confidentiality: Maintains high ethical standards and discretion when handling sensitive information.
• Time Management: Effectively prioritizes tasks and meets deadlines in a fast-paced environment.
• Collaboration: Works well with cross-functional teams to achieve shared objectives

Academic Qualifications and Relevant Experience

• Must have graduated with a Bachelor of Laws (LL. B) degree from a recognized institution.
• Strong academic foundation with coursework in corporate law, insurance law, compliance, and governance preferred.
• Demonstrated understanding of legal research methods, statutory interpretation, and contract law.

How to Apply

If you are qualified and seeking an exciting new challenge, please apply via recruitment@jubileekenya.com quoting the Job Reference Number and Position by 2nd February 2026.

Only shortlisted candidates will be contacted.

Data Protection Officer at Jubilee Insurance

Job Ref. No: JLIL 375
Position: Data Protection Officer

Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, General and Medical Insurance. Today, Jubilee is the number one insurer in East Africa with over 1.9 million clients.

Jubilee Insurance has a network of offices in Kenya, Uganda, Tanzania, Burundi, and Mauritius. It is the only ISO certified insurance group listed on the three East Africa stock exchanges – The Nairobi Securities Exchange (NSE), Dar es Salaam Stock Exchange, and Uganda Securities Exchange. Its regional offices are highly rated on leadership, quality and risk management and have been awarded an AA- in Kenya and Uganda, and an A+ in Tanzania.

For more information, visit www.JubileeInsurance.com.

We currently have an exciting career opportunity for a Data Protection Officer within Jubilee Life Insurance Limited. The position holder will report to the Head of Risk & Compliance and will be based at our Head Office in Nairobi.

Role Purpose

The purpose of this role is to establish, implement, and enforce a robust Data Protection and compliance framework and systems (policies, processes, and tools) to ensure that Jubilee Insurance companies are compliant with the Data Protection Act and Regulations.

Main Responsibilities

1. Strategy

• Collaborate with senior management and other key stakeholders to implement the strategic direction for the Data Protection Function with the Life Company. This involves analyzing market trends, assessing industry dynamics, and identifying opportunities for improvement and growth.
• Keep abreast of regulatory developments and industry initiatives and advise management accordingly.
• Data Privacy Impact Assessments: Conduct privacy impact assessments for new products, processes, or systems that involve the collection and processing of personal data.
• Data Retention Policies: Develop and enforce data retention policies to ensure data is retained only for the necessary period and in accordance with legal requirements.

2. Operational

• Establishing the Data Protection Act governance, regulatory framework, and implementation plan which shall include development of the various required statements and policies.
• Evaluate the existing data protection framework to identify areas of no or partial compliance, maintaining a register of all compliance levels and rectify any issues that may arise.
• Guiding the Company, departments, and all support functions on implementation of Data Protection Act requirements and supporting them to ensure compliance with the Act.
• Regularly training all internal stakeholders involved in data collection/processing, updating the training, as well as conducting specific trainings for specific processing requirements.
• Conducting audits to ensure compliance, accountability, and address potential issues proactively.
• Serving as the Data Protection Officer and point of contact between the Companies, the Data Commissioner, and other Regulatory Authorities through cooperating with them during inspections and by responding to any complaints or queries raised with regards to Data Protection.
• Monitoring performance and adherence to the requirements of relevant regulation while providing advice on the data protection impact assessment.
• Creating and maintaining a register on comprehensive records of all data processing activities conducted by the company, including the purposes of all processing activities.
• Interfacing with data controllers, data processors, and data subjects to inform them about the use of data, the data protection rights, obligations, responsibilities, and measures the company has put in place to protect personal and/or sensitive information and raise awareness on all of the above.
• Advising and recommending the interpretation and/or application of the Data Protection Act or any other written law on data privacy.
• Handling queries or complaints internally or externally regarding data confidentiality and use.
• Providing status updates to the Head of Risk & Compliance, Senior and Middle Management on a regular basis (at least monthly) and drawing immediate attention to any failure to comply with the applicable data protection requirements.
• Creating an Information Base: Guide and support on the creation of an information base on Data Protection and any other elements which may be helpful to the controllers and the staff of the organization.
• Relationship Building: Build a stable professional relationship with data controllers, providing advice where necessary and investing time and effort in showing the benefits of data protection compliance.
• Support the business in preparation of digital and other privacy statements as may be required for the business and ensure processes are put in place for collection of consents from the relevant data subjects and partners.
• Ensure the business has relevant privacy statements provided on all company forms and/or literature, websites, and other communication or data collection mediums.
• Preparing an annual work programme at the beginning of each year for the upcoming year for sign-off by the Head of Risk & Compliance.
• Networking with other Data Protection Officers to share information and keep up with information and emerging trends around data protection as well as following up on changes in laws and making recommendations on changes required.

3. Corporate Governance

• Compliance: Stay updated on industry regulations, compliance requirements, and best practices.
• Adherence to the laws and regulations of Kenya, the policies and regulations within the insurance industry, and all internal company policies and procedures.
• Ensuring compliance with applicable statutory and regulatory requirements and establishing mitigation measures against emerging business risks.
• Implement effective risk management strategies, including appropriate internal controls, to mitigate operational, financial, and regulatory risks.

4. People & Culture

• Cross-Functional Collaboration: Actively participate in cross-functional project teams to drive collaboration, innovation, and accountability across departments and the Group.
• Employee Collaboration Index: Participate in a minimum of 2 company projects per year with an 80% success rate and engage in at least 1 Group-wide project per year.
• Skills and Competency Development Index: 100% compliance with your training plan annually to support personal and professional growth, ensuring alignment with career paths and future challenges.
• Cultural Alignment Index (CAI): Attain the Company’s CAI target score by embedding Jubilee’s values (e.g., innovation, teamwork, excellence) into project execution and team dynamics.
• Conflict Resolution: Address interpersonal or project-related conflicts constructively, maintaining team morale and focus on shared goals.
• Resource Advocacy: Communicate needs (e.g., tools, training, support) to supervisors to ensure personal and team success.

5. Jubilee Life Brand

• Uphold the Company’s brand integrity by ensuring responsible data governance and compliance with data protection requirements.

Key Competencies

• In-depth knowledge of life insurance regulations and industry practices.
• Strong understanding of AML, KYC integrity, and Data Privacy requirements.
• Analytical and problem-solving skills to assess and address compliance risks.
• Excellent communication and interpersonal skills to educate and advise stakeholders.
• Ability to collaborate effectively with cross-functional teams.
• Detail-oriented with strong organizational and time management abilities.
• Proactive approach to staying updated on regulatory developments.
• Leadership and influencing skills to drive data protection compliance initiatives across the organization.

Academic Background & Relevant Qualifications

• Bachelor’s degree in Law or any other related Degree.
• Advanced degree or professional certifications in Data Protection.
• Minimum 3–4 years’ experience within the data protection sector, risk management, and compliance space.
• In-depth knowledge of the life insurance industry.
• Proven track record of successfully implementing strategic initiatives and driving process improvements.

How to Apply

If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com Quoting the Job Reference Number and Position by 30th January 2026.

Only shortlisted candidates will be contacted.

Customer Service Officer (6 months Contract) at Jubilee Insurance

Job Ref. No: JLIL 376
Position: Customer Service Officer (6 months Contract)

Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, General and Medical Insurance. Today, Jubilee is the number one insurer in East Africa with over 1.9 million clients.

Jubilee Insurance has a network of offices in Kenya, Uganda, Tanzania, Burundi, and Mauritius. It is the only ISO certified insurance group listed on the three East Africa stock exchanges – The Nairobi Securities Exchange (NSE), Dar es Salaam Stock Exchange, and Uganda Securities Exchange. Its regional offices are highly rated on leadership, quality and risk management and have been awarded an AA- in Kenya and Uganda, and an A+ in Tanzania.

For more information, visit www.JubileeInsurance.com.

We currently have an exciting career opportunity for a Customer Service Officer within Jubilee Life Insurance Limited. The position holder will report to the Team Leader – Contact Centre and will be based at our Head Office in Nairobi.

Role Purpose

The role holder will serve as a frontline customer interface for Jubilee Life, delivering consistent, high-quality and brand-aligned customer service across all contact center channels. The role holder will be responsible for handling customer inquiries and complaints, providing accurate product and policy information, and ensuring a positive customer experience that supports customer satisfaction, loyalty, and the Jubilee Life brand promise.

Main Responsibilities

1. Service Delivery

• Act as a first point of contact for customers across telephone, email, and social media channels.
• Provide accurate information on products, policies, procedures, and services.
• Respond to customer inquiries and complaints promptly within agreed turnaround times and service level agreements (SLAs).
• Resolve routine customer issues and escalate complex cases to senior officers or supervisors.
• Maintain accurate records of customer interactions in the CRM system.
• Ensure proper documentation and follow-up of all customer cases until closure.
• Identify opportunities to cross-sell and up-sell appropriate Jubilee Life products and benefits.
• Collaborate with internal departments to resolve customer issues efficiently.
• Contribute to workflow efficiency and continuous improvement within the contact center.
• Perform any other related duties as assigned by the Team Leader.

2. Jubilee Life Brand

• Act as a Jubilee Life Brand ambassador by delivering courteous, professional, and empathetic service at all times.
• Ensure all customer interactions consistently reflect Jubilee Life’s values, tone of voice, and brand promise.
• Promote a positive and trusted brand image through accurate information, ethical conduct, and high service standards.
• Support initiatives aimed at strengthening customer loyalty and long-term customer relationships.

3. Corporate Governance

• Ensure compliance with all applicable insurance regulations, company policies, and internal procedures.
• Adhere to the laws and regulations of Kenya and the insurance industry.
• Maintain confidentiality and data protection standards in all customer engagements.
• Identify and escalate operational and service risks to the Team Leader.

4. People & Culture

• Cross-Functional Collaboration: Actively participate in cross-functional project teams to drive collaboration, innovation, and accountability across departments and the Group.
• Employee Collaboration Index: Participate in a minimum of 2 company projects per year with an 80% success rate and engage in at least 1 Group-wide project per year.
• Skills and Competency Development Index: 100% compliance with your training plan annually to support personal and professional growth, ensuring alignment with career paths and future challenges.
• Cultural Alignment Index (CAI): Attain the Company’s CAI target score by embedding Jubilee’s values (e.g., innovation, teamwork, excellence) into project execution and team dynamics.
• Conflict Resolution: Address interpersonal or project-related conflicts constructively, maintaining team morale and focus on shared goals.
• Resource Advocacy: Communicate needs (e.g., tools, training, support) to supervisors to ensure personal and team success.

Key Competencies

• Customer Focus
• Communication Excellence
• Problem Solving
• Active Listening
• Adaptability
• Attention to Detail
• Teamwork
• Empathy
• Brand Stewardship

Academic Background & Relevant Qualifications

• Bachelor’s degree in Insurance, Finance, Business, or a related field.
• Diploma in Insurance will be an added advantage.
• Minimum 1–2 years’ experience in a customer service or contact centre role.
• Experience within the insurance or financial services industry is an added advantage.

How to Apply

If you are qualified and seeking an exciting new challenge, please apply via
Recruitment@jubileekenya.com Quoting the Job Reference Number and Position by 30th January 2026.

Only shortlisted candidates will be contacted.

Internal Audit Intern at Jubilee Insurance

Job Ref. No.: JLIL374

Position: Internal Audit Intern

was established in August 1937 as the first locally incorporated insurance company based in Mombasa. Over the years, Jubilee Insurance has expanded across the region to become the largest composite insurer in East Africa, handling Life, Pensions, General, and Medical Insurance. Today, Jubilee is the number one insurer in East Africa with over 450,000 clients.

Jubilee Insurance has a network of offices in Kenya, Uganda, Tanzania, and Burundi. It is the only ISO-certified insurance group listed on the three East African stock exchanges – the Nairobi Securities Exchange (NSE), Dar es Salaam Stock Exchange, and Uganda Securities Exchange. Its regional offices are highly rated on leadership, quality, and risk management, with ratings of AA- in Kenya and Uganda, and A+ in Tanzania.

For more information, visit: www.jubileeinsurance.com

We currently have an exciting career opportunity for an Intern within Jubilee Life Insurance Limited. The position holder will report to the Group Head – Internal Audit and will be based at the Main Office.

Role Purpose

The role holder plays a vital role in supporting the Internal Audit function. The primary purpose of this role is to assist the internal audit team in conducting audits, evaluating internal controls, and ensuring compliance with policies and regulations. The role holder provides valuable assistance in gathering data, conducting testing, and preparing audit working papers.

Main Responsibilities

• Assist in planning and executing audit engagements under the guidance of senior auditors.
• Participate in risk assessments and scoping exercises for assigned audits.
• Gather and compile data relevant to the audit, including financial records, policies, and procedures.
• Perform preliminary analysis of data to identify trends or potential issues.
• Conduct audit tests as directed by senior auditors to evaluate the effectiveness of internal controls and compliance.
• Prepare workpapers and documentation that support audit findings.
• Review processes and transactions to ensure compliance with applicable laws and regulations.
• Assist in identifying areas for process improvement and operational efficiency enhancements.
• Collaborate with the audit team to identify potential signs of fraud and support fraud detection efforts.
• Contribute to the preparation of clear and concise audit reports outlining findings and recommendations.

Key Competencies

• Keen attention to detail to accurately analyse data and identify discrepancies or irregularities.
• Effective verbal and written communication skills.
• Strong analytical ability to draw meaningful conclusions in support of audit objectives.
• Flexibility in handling changing priorities and diverse audit assignments.
• Effective time management skills to meet audit deadlines and requirements.

Academic Qualifications and Relevant Experience

• Bachelor’s degree in Information Technology, Computer Science, Business Information Systems, or a related field.
• Familiarity with Microsoft Dynamics 365 or similar platforms is desirable.

How to Apply

If you are qualified and seeking an exciting new challenge, please apply via recruitment@jubileekenya.com, quoting the Job Reference Number and Position, by 28th January 2026.

Only shortlisted candidates will be contacted.

Information Systems Auditor at Jubilee Insurance

Job Ref. No: JLIL373

Role Purpose 

The Information Systems Auditor is responsible for executing IT and internal audit assignments across Jubilee Insurance and, where necessary, regional entities. The role evaluates IT controls, cybersecurity practices, information system processes, and technology-enabled business operations to determine whether controls are effective and risks are adequately mitigated. The auditor provides independent assurance to Management and the Audit Committee and supports strengthening of the Company’s governance, risk, and control environment.

Key Responsibilities
Strategy

• Provide insights and analysis to support strategic decision-making related to IT risk management, cybersecurity, and internal controls.
• Identify opportunities to optimize technology-enabled processes and improve the efficiency of IT controls.
• Assess IT governance practices and recommend enhancements aligned with industry standards and regulatory requirements.
• Evaluate performance of IT functions and provide feedback to improve strategic alignment and operational effectiveness.

Operational

• Plan and Execute IT Audits:
• Develop risk-based IT audit plans and programs.
• Conduct fieldwork, gather evidence, and document audit findings.
•  Evaluate IT general controls (ITGC), application controls, cybersecurity controls, and infrastructure security.
• IT Risk Assessment:
• Identify risks in IT systems, networks, applications, and technology-enabled processes.
• Assess potential impacts on data integrity, financial reporting, operations, and compliance.
• Recommend risk mitigation measures to relevant stakeholders.
• Compliance & Regulatory Review:
• Ensure compliance with IT laws, cybersecurity regulations, and industry standards.
• Monitor changes in IT and cybersecurity requirements and assess their impact.
• Advise management on technology-related compliance risks.
• Financial & System Data Analysis:
• Review system-generated financial data and transaction trails for accuracy and completeness.
• Identify anomalies, irregularities, and potential internal control weaknesses.
• Process Improvement:
• Recommend enhancements to IT processes, system controls, and internal procedures.
• Support continuous improvement initiatives to strengthen the control environment.

Corporate Governance

• Ensure all audit assignments comply with internal audit standards, Company policies, and regulatory requirements.
• Promote strong IT governance, cybersecurity awareness, and internal control culture across business units.
• Prepare and submit IT audit reports, findings, and recommendations to Management and the Audit Committee.
• Ensure adherence to IT governance and cybersecurity frameworks such as ISO 27001, ISO 22301, COBIT, and NIST.

People and Culture

• Provide training and guidance to staff on IT controls, cybersecurity practices, and risk awareness.
• Foster a culture of accountability, confidentiality, and integrity across the Company.
• Collaborate with IT, Risk, Compliance, and business teams to ensure timely follow-up and closure of audit recommendations.
• Support capability development within the Internal Audit function through sharing of knowledge and expertise.

Key Competencies

• Strong understanding of IT systems and infrastructure.
• Good knowledge of cybersecurity principles and practices.
• Analytical and critical-thinking abilities.
• High attention to detail and precision.
• Effective communication and audit report-writing skills.
• Teamwork and stakeholder management.
• Confidentiality, ethical conduct, and professionalism.
• Strong planning and organizational skills.

Functional Skills

• Knowledge of IT audit methodologies, internal audit standards, and risk-based auditing.
• Ability to identify IT and cybersecurity risks and recommend effective mitigation strategies.
• Strong financial and data analysis capabilities.
• Understanding of IT compliance requirements and regulations.
• Familiarity with process improvement methodologies (e.g., Lean, Six Sigma). 
• Proficiency in audit software and analytics tools.
• Knowledge of IT governance and security frameworks such as ISO 27001, ISO 22301, COBIT, and NIST.

Key Deliverables for the Role

• Risk-based IT and internal audit plans and programs.
• Comprehensive audit working papers and evidence documentation.
• High-quality audit reports highlighting findings, risks, and recommendations.
• IT risk assessments and compliance evaluation reports.
• Follow-up reports on remediation of IT control weaknesses.
• KPI dashboards for audit execution, findings, and issue tracking.
• Positive stakeholder feedback and value-add through audit insights.

Academic Qualifications

• Bachelor’s degree in Computer Science, Information Systems, IT, or a related field.
• Certifications such as CISA, CEH, CISSP, CISM, CGEIT, or CRISC are an added advantage.
• Training in RPA, Machine Learning, or Data Analytics is an added advantage.

Relevant Experience

• Minimum four (4) years of experience in IT audit, information systems audit, cybersecurity audit, internal audit, or related fields.
• Experience in software development, IT operations, or Big 4 consulting is an added advantage.
• Demonstrated experience evaluating, designing, and implementing IT controls.
• Experience conducting system-based audits and compliance reviews.
• Evidence of participating in control design, development, and monitoring activities.

How to Apply

If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number and Position by 18th January 2026 Only shortlisted candidates will be contacted.

Forensic Investigator at Jubilee Insurance

Job Ref. No: JLIL372

Role Purpose

The Forensic Investigator is responsible for supporting the execution of investigations into suspected fraud, misconduct, and unethical behaviour across Jubilee Insurance. The role involves collecting, analysing, and preserving evidence; conducting interviews; reviewing complex business data; and preparing reports to support disciplinary, legal, or regulatory action. The position ensures the effective detection, prevention, and resolution of fraudulent activities while upholding the highest standards of professionalism, integrity, and confidentiality. The incumbent will collaborate with internal departments, external stakeholders, and regulatory bodies to safeguard the Company’s financial and reputational assets.

Key Responsibilities
Strategy

• Support the development and implementation of a proactive fraud risk management framework aligned with the Company’s strategic objectives.
• Recommend initiatives and control enhancements to minimize exposure to fraud and misconduct.
• Provide data-driven insights and trend analysis to support management decision-making and policy development.
• Collaborate with cross-functional teams to strengthen fraud detection systems and investigative processes.

Operational

• Support planning and execution of forensic investigations into alleged fraud, misconduct, and ethical breaches.
• Assist in the day-to-day administration of the Forensics & Security Services function.
• Collect, analyze, and preserve evidence using approved forensic methodologies, chain-of-custody standards, and investigative tools.
• Support the deployment and maintenance of security technologies and systems that protect the Company’s assets, personnel, and information.
• Conduct preliminary assessments of reported offences, identify areas of loss, and contribute to professional evidence gathering.
• Prepare detailed investigation reports outlining findings, evidence, and recommendations.
• Liaise with law enforcement agencies, legal counsel, and external investigators as required.
• Maintain an updated case management system to track, monitor, and close cases within agreed timelines.
• Contribute to strengthening internal controls and audit processes to mitigate future fraud risks.
• Support the management of CCTV operations, access control systems, alarm systems, and other security infrastructure.
• Represent the Company in court proceedings where applicable and assist in asset tracing and recovery efforts.
• Coordinate with internal stakeholders and external enforcement agencies, including specialized DCI units, where necessary.

Corporate Governance

• Ensure all investigative activities comply with legal, ethical, and regulatory requirements.
• Promote a culture of zero tolerance toward fraud and unethical conduct.
• Prepare and submit investigative reports and trend analyses to the Board Audit & Risk Committee as needed.
• Ensure adherence to Company policies, insurance industry regulations, and best practices in forensic protocols.

People and Culture

• Provide training and guidance to employees on fraud awareness, prevention, and reporting mechanisms.
• Foster a culture of integrity, accountability, and whistleblower protection.
• Collaborate with HR and line managers to ensure fair and consistent follow-up on investigation outcomes.
• Coach and support junior staff, contributing to capability development within the Risk and Compliance function.

Key Competencies

• Integrity and ethical conduct.
• Attention to detail and accuracy.
• Critical thinking and problem-solving.
• Confidentiality and discretion.
• Clear communication and report writing.
• Time management and ability to work within strict timelines.
• Collaboration and stakeholder management.
• Resilience and professionalism in sensitive matters.

Functional Skills

• Knowledge of investigative methodologies and forensic standards.
• Evidence collection, preservation (chain-of-custody), and documentation.
• Strong analytical skills, data interpretation for investigations and proficient in the use of data analytics tools.
• Case management systems and investigative reporting.
• Understanding of legal and regulatory frameworks relevant to fraud investigations.
• Familiarity with security technologies (CCTV, access control, alarms).
• Stakeholder engagement and coordination with internal/external parties.

Key Deliverables for the Role

• Comprehensive investigation case files, including evidence logs and chain-of-custody documentation.
• Detailed investigation reports and briefing notes for disciplinary, legal, and regulatory actions.
• Fraud risk assessment outputs and practical control recommendations.
• Case dashboards and KPIs (e.g., case aging, closure rates, recovery amounts).
• Court-ready documentation, witness statements, and exhibits.
• Asset tracing reports and recovery outcomes.
• Stakeholder satisfaction on investigative support and deliverables.

Academic Qualifications

• Bachelor’s degree in Criminology, Forensic Science, Law, Accounting, Security Studies, or a related field.
• Professional certification such as Certified Fraud Examiner (CFE) is an added advantage.
• Training in forensic interviewing, evidence management, and investigative techniques is preferred.

Relevant Experience

• 2–4 years’ experience in forensic investigations, fraud risk management, law enforcement, or related investigative work.
• Experience within insurance or financial services is an added advantage.
• Experience liaising with law enforcement and regulators.
• Exposure to court processes, testimony preparation, or legal proceedings is desirable.
• Use of case management tools and security systems (CCTV, access control, alarms).
• Contribution to strengthening internal controls and audit processes. 

How to Apply

If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number and Position by 18th January 2026 Only shortlisted candidates will be contacted.

Senior Accountant at Jubilee Insurance

Job Ref. No: JAML068

Position: Senior Accountant

Role Purpose:

The Senior Accountant plays a critical role in ensuring the integrity of financial data and compliance with regulatory standards within the asset management company. This position involves managing complex accounting processes, supporting investment operations, and providing strategic insights to senior management. This role requires strong technical expertise, attention to detail, and the ability to work collaboratively across departments to optimize financial performance.

Main Responsibilities:
Operational

• Financial Reporting & Analysis – Prepare and review monthly, quarterly, and annual financial statements; perform variance and trend analysis; and maintain financial dashboards for performance monitoring.
• General Ledger & Transaction Management – Oversee general ledger integrity, ensure accurate postings and reconciliations, manage month-end/year-end close, and maintain audit-ready documentation.
• Collective Investment Schemes Reporting – Record and reconcile investment transactions and prepare financial statements for the schemes.
• Process Improvement & Technology Integration – Identify automation opportunities, streamline accounting processes, implement best practices, and participate in system upgrades to ensure proper integration with investment platforms.
• Treasury Management – Monitor cash flow, forecast liquidity needs, and optimize working capital through effective receivables and payables management.
• Leadership & Team Development – Mentor junior accountants and provide guidance on complex accounting matters, fostering continuous improvement within the finance team.

Strategy

• Budgeting, Forecasting & Strategic Planning – Assist in annual budget preparation, conduct scenario analysis, analyse budget variances, and recommend corrective actions to support optimal financial performance.

 Compliance, Governance & Risk Management

• Regulatory Compliance & Risk Management: Ensure compliance with statutory and tax regulations, internal control frameworks, and reporting standards.
• Prepare regulatory filings, support internal controls, and liaise with external auditors during audits.

People and Culture

• Cross-Functional Collaboration: Actively participate in cross-functional project teams to drive collaboration, innovation, and accountability across departments and the Group.
• Employee Collaboration Index: Participate in a minimum of 2 company projects per year with an 80% success rate and engage in at least 1 Group-wide project per year.
• Skills and Competency Development Index: 100% compliance with your training plan annually to support personal and professional growth, ensuring alignment with career paths and future challenges.
• Cultural Alignment Index (CAI): Attain the Company’s CAI target score by embedding Jubilee’s values (e.g., innovation, teamwork, excellence) into project execution and team dynamics.
• Conflict Resolution: Address interpersonal or project-related conflicts constructively, maintaining team morale and focus on shared goals.
• Resource Advocacy: Communicate needs (e.g., tools, training, support) to supervisors to ensure personal and team success.

Key Competencies:

• Strong analytical and financial interpretation skills
• Attention to detail and accuracy
• Excellent communication & reporting skills.
• Strategic thinking and adaptability to changing market conditions.
• Understanding of internal controls and compliance.
• Ability to manage multiple priorities with competing deadlines.
• Ability to work independently and collaboratively in a fast-paced environment.
• Tech-savvy with a process-improvement mindset
• Ethical integrity &professionalism

Academic Background & Relevant Qualifications:

• Bachelor’s degree in Finance, Accounting or any related field.
• CPA, ACCA, or equivalent professional certification required
• Minimum 5–7 years in accounting, with at least 3 years in asset management or financial services.
• Advanced knowledge of IFRS, investment accounting, and financial modelling; strong analytical skills.
• Proficiency in ERP systems (Oracle) and advanced Excel.

How to Apply

If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number and Position by Monday, 22nd December 2025.

Portfolio Manager at Jubilee Insurance

Job Ref. No: JAML063

Role Purpose

The Portfolio Manager will be responsible for managing client investment portfolios to achieve optimal financial performance while aligning with clients’ financial objectives and risk profiles. The role involves developing and implementing tailored investment strategies, conducting rigorous market analysis, and ensuring compliance with regulatory standards and client mandates. By leveraging advanced analytical tools and market insights, the Portfolio Manager will deliver customized investment solutions, enhance client satisfaction, and contribute to JAML’s growth as a leader in the asset management industry.

Key Responsibilities

Strategy

Investment Strategy Development

• Design and implement investment strategies tailored to client risk profiles, financial goals, and market conditions across asset classes (e.g., equities, fixed income, alternatives).
• Collaborate with the Senior Portfolio Manager to align portfolio strategies with JAML’s investment philosophy and performance targets, aiming for a minimum alpha of 2% above benchmark indices.
• Identify opportunities for portfolio diversification and growth to enhance risk-adjusted returns.

 Market Analysis & Research

• Conduct in-depth research on securities, industries, and economic indicators to inform investment decisions and portfolio adjustments.
• Monitor global and local economic trends, market cycles, and asset class performance, utilizing realtime data feeds (e.g., Bloomberg, Reuters) to optimize portfolio outcomes.
• Provide actionable insights to clients and internal teams, contributing to proprietary research reports and investment theses.

Product Innovation

• Support the product development team in designing innovative investment products, such as unit trusts, structured products, and alternative investments.
• Contribute to the creation of offshore investment solutions to meet diverse client needs and market opportunities.

Client Engagement

• Prepare and present clear, data-driven portfolio performance reports to clients, ensuring alignment with their objectives and market outlook.
• Participate in client meetings to discuss investment strategies, performance, and recommended adjustments, fostering trust and satisfaction.

Operational

Portfolio Management

• Oversee the day-to-day management of client portfolios, including asset allocation, rebalancing, and trade execution, ensuring liquidity and diversification.
• Monitor portfolio performance against benchmarks (e.g., NSE 20, MSCI Emerging Markets), implementing corrective actions to maintain performance within agreed volatility thresholds (e.g., standard deviation below 10%).
• Ensure accurate and timely reporting of portfolio performance to clients and internal stakeholders.

Risk Management

• Assess and mitigate financial risks (e.g., market, credit, liquidity) within client portfolios using quantitative models and scenario analysis.
• Implement hedging strategies and monitor concentration risks to ensure portfolio stability and compliance with exposure limits.
• Maintain accurate risk documentation and support enterprise-wide risk protocols.

 Regulatory Compliance

• Ensure all portfolio activities comply with regulatory guidelines (e.g., Capital Markets Authority), client mandates, and JAML’s internal policies.
• Maintain detailed records of investment decisions, transactions, and client communications for audit and reporting purposes.

Corporate Governance

Compliance

• Stay updated on industry regulations, compliance requirements, and best practices.
• Adhere to Kenyan laws, asset management industry policies, and JAML’s internal guidelines.
• Ensure compliance with all statutory and regulatory requirements.

 Risk Mitigation

• Establish robust internal controls to mitigate operational, financial, and regulatory risks.
• Proactively identify and address potential compliance or ethical issues in portfolio management.

Key Competencies and Skills:

• Investment Expertise: Strong knowledge of portfolio construction, asset allocation, and investment strategies across equities, fixed income, and alternative assets.
• Analytical Precision: Advanced skills in financial modelling, data analysis, and interpreting market trends using tools like Excel, Python, or Bloomberg.
• Client-Centric Communication: Excellent verbal and written skills to present complex investment strategies clearly and build client trust.
• Risk Management: Proficiency in identifying and mitigating portfolio risks through quantitative and qualitative methods.
• Digital Proficiency: Familiarity with portfolio management software (e.g., Morningstar) and realtime market data platforms to enhance efficiency.
• Ethical Integrity: Commitment to regulatory compliance, client confidentiality, and ethical investment practices.
• Team Collaboration: Ability to work effectively with cross-functional teams to deliver cohesive investment solutions.

Academic Qualifications and Relevant Experience

• .Bachelor’s degree in Finance, Economics, Business Administration, Actuarial Science, Mathematics, Statistics, or a related field from a recognized institution.
• Professional certifications such as CFA (Chartered Financial Analyst), CPA (Certified Public Accountant), FRM (Financial Risk Manager), or equivalent are highly desirable.
• Advanced proficiency in financial modeling, portfolio management software (e.g., Bloomberg Terminal, Morningstar Direct, FactSet), and analytical tools (e.g., Excel, Python, R, VBA).
• Demonstrated ability to leverage real-time market data platforms and quantitative tools for investment analysis and decision-making.
• Completion of relevant training or coursework in investment management, risk analysis, or derivative instruments is an advantage.

Relevant Experience

• Minimum of 6 years of progressive experience in portfolio management, investment analysis, or a related role within the asset management, banking, or financial services industry, with at least 3-5 years focused on managing client portfolios.
• Proven track record of managing client portfolios with assets under management (AUM) exceeding KES 500 million, consistently achieving performance targets such as positive alpha or top quartile returns relative to benchmarks (e.g., NSE 20, MSCI Emerging Markets).
• In-depth knowledge of Kenyan, East African, and global financial markets, including equities, fixed income, alternative investments, and regulatory frameworks (e.g., Capital Markets Authority guidelines).
• Demonstrated experience in utilizing advanced quantitative models for asset allocation, risk management, and portfolio optimization, including stress testing and scenario analysis.
• Experience with alternative investments (e.g., private equity, real estate), unit trusts, structured products, or derivative instruments (e.g., options, futures) is a strong advantage.
• Prior collaboration with risk management, compliance, and client-facing teams to deliver cohesive investment solutions, with a focus on client satisfaction and retention.

How to Apply

If you are qualified and seeking an exciting new challenge, please apply via recruitment@jubileekenya.com quoting the Job Reference Number and Position by 21st October 2025. Only shortlisted candidates will be contacted.

Senior Investment Analyst at Jubilee Insurance

Job Ref. No: JAML062

Role Purpose

The Senior Investment Analyst will play a critical role in driving strategic investment decisions that maximize financial performance and align with the organization’s long-term objectives. This position requires expertise in dealership, research analysis, and pricing, contributing to informed decisionmaking and sustainable growth. They will collaborate with cross-functional teams, delivering data-driven insights and strategic recommendations while fostering a positive people and culture environment. The role also involves maintaining high standards of corporate governance and ensuring compliance with regulatory requirements.

Key Responsibilities
Strategy:

• Conduct comprehensive market research and analysis to identify potential investment opportunities and trends in the Kenyan market.
• Develop and implement investment strategies to optimize portfolio performance, taking into account risk tolerance, market conditions, and client objectives.
• Collaborate with the investment team to identify and evaluate new investment products and asset classes that align with the company’s overall investment strategy.
• Monitor and evaluate the performance of existing investment portfolios, making recommendations for adjustments and enhancements as needed.

Operational:

• Perform in-depth financial analysis of investment opportunities, including financial statement analysis, valuation modelling, and risk assessment.
• Conduct due diligence on potential investments, including reviewing legal documents, conducting background checks, and assessing investment risks.
• Prepare investment reports and presentations for internal stakeholders, providing insights and recommendations based on thorough analysis and research.
• Collaborate with portfolio managers, traders, and other internal teams to ensure efficient execution of investment strategies and seamless portfolio management.

 Corporate Governance(Regulatory and Compliance)

• Ensure compliance with regulatory requirements, including reporting standards, investment guidelines, and industry best practices.
• Stay updated on relevant laws, regulations, and market developments affecting the asset management industry in Kenya.
• Monitor and manage regulatory filings, reporting deadlines, and compliance documentation.
• Conduct regular internal audits to assess compliance with policies and procedures and implement corrective measures when necessary.

People and Culture:

• Foster a culture of excellence, collaboration, and innovation within the asset management team.
• Provide mentorship and guidance to junior analysts, supporting their professional development and enhancing their analytical skills.
• Collaborate with other departments to promote cross-functional collaboration and knowledge sharing.
• Act as a subject matter expert, representing the company in industry conferences, seminars, and client meetings.

Key Competencies and Skills:

• Strong knowledge of financial markets, investment analysis techniques, and asset allocation strategies.
• Proficient in financial modelling, valuation methods, and investment research tools.
• Familiarity with Kenyan regulatory frameworks and compliance requirements for the asset management industry.
• Analytical mindset with strong attention to detail and ability to draw meaningful insights from complex data.
• Excellent problem-solving and critical thinking skills, with the ability to make informed investment decisions.
• Strong communication and presentation skills, with the ability to effectively convey investment recommendations to both internal and external stakeholders.
• Proactive and self-motivated, with the ability to work independently and prioritize tasks effectively.
• Strong leadership skills, with the ability to motivate and mentor a team of analysts.

Academic Qualifications and Relevant Experience

• Bachelor’s degree in Finance, Economics, or a related field.
• Master’s degree in Finance or a relevant discipline (preferred).
• Professional certifications such as CFA (Chartered Financial Analyst) or CPA (Certified Public Accountant) will be an added advantage.
• Proven experience in investment analysis, asset management, or a related field, preferably in the Kenyan market

How to Apply

If you are qualified and seeking an exciting new challenge, please apply via recruitment@jubileekenya.com quoting the Job Reference Number and Position by 21st October 2025. Only shortlisted candidates will be contacted.

Investment Dealer at Jubilee Insurance

Job Ref. No: JAML061

Role Purpose

The Investment Dealer plays a key role in executing trades and managing transactions across various financial markets on behalf of Jubilee Asset Management. This role involves monitoring market conditions, executing buy and sell orders, ensuring compliance with trading regulations, and optimizing trade execution strategies. The Investment Dealer works closely with portfolio managers, research analysts, and clients to facilitate efficient trading while minimizing risk and maximizing returns.

Key Responsibilities
Trade Execution & Market Monitoring

• Execute buy and sell orders across equities, fixed income, and other investment instruments.
• Monitor financial markets, economic indicators, and industry trends to identify potential trading opportunities.
• Ensure optimal trade execution to minimize costs and maximize portfolio performance.

 Portfolio Management Support

• Collaborate with portfolio managers to align trading activities with investment strategies.
• Provide real-time market insights to assist in investment decision-making.
• Track portfolio performance and recommend adjustments based on market conditions.

Risk Management & Compliance

• Ensure all trading activities comply with regulatory requirements, company policies, and ethicastandards.
• Monitor and manage trading risks, including market volatility and liquidity constraints.
• Maintain accurate records of transactions and reporting for audit and compliance purposes.

Client & Stakeholder Engagement

• Act as a liaison between clients, brokers, and internal teams to facilitate seamless trade execution.
• Provide market updates, trade confirmations, and investment insights to stakeholders.
• Address client inquiries and ensure a high level of service in all trading activities.

Systems & Process Optimization

• Utilize trading platforms and investment management systems for efficient order execution.
• Continuously assess and improve trading strategies and execution processes.
• Stay updated on emerging technologies and tools in financial markets to enhance efficiency.
• Encourage open communication, transparency, and the reporting of any potential compliance concerns or violations, ensuring timely resolution and alignment with company standards.

Key Skills and Competencies

• Strong Analytical Skills – Ability to assess market trends, price movements, and investment opportunities.
• Attention to Detail – Precision in trade execution and transaction record-keeping.
• Decision-Making Ability – Quick thinking in dynamic market conditions to optimize trade outcomes.
• Risk Management Skills – Understanding of financial risks and strategies to mitigate them.
• Numerical & Quantitative Proficiency – Comfort with financial data, pricing models, and trading metrics.
• Communication & Negotiation Skills – Ability to engage with brokers, clients, and internal teams effectively.
• Market Awareness – Strong knowledge of equities, bonds, derivatives, and financial instruments.
• Technological Proficiency – Experience with trading platforms, Bloomberg, Reuters, and portfolio management tools.
• Regulatory Knowledge – Understanding of trading regulations, compliance frameworks, and ethical standards.
• Ability to Work Under Pressure – Handling fast-paced trading environments with precision and confidence.

Academic Qualifications and Relevant Experience

• Bachelor’s degree in Finance, Economics, Business Administration, Actuarial Science, or a related field.
• Professional certifications such as CFA Level 1, CISI, or ACI Dealing Certificate are an added advantage.
• Knowledge of financial markets, investment products, and trading regulations is essential.
• At least 3 years of experience in financial services, asset management, or investment-related roles.

How to Apply

If you are qualified and seeking an exciting new challenge, please apply via recruitment@jubileekenya.com quoting the Job Reference Number and Position by 21st October 2025. Only shortlisted candidates will be contacted.

Business Development Officer, Corporate at Jubilee Insurance

Job Ref. No: JHIL195

Role Purpose

The job holder will be responsible for driving sustainable business growth through the acquisition of new corporate clients and expansion of existing portfolios in the medical insurance segment. The Business Development Officer will identify opportunities, develop tailored insurance solutions, and build lasting relationships with clients, brokers, and intermediaries to achieve sales targets and enhance the company’s market presence.

Key Responsibilities

New Business Acquisition

• Identify and target new corporate clients in key market segments through prospecting, networking, referrals, and lead generation activities.
• Conduct needs assessments and design tailored medical insurance solutions that align with client requirements and organizational capabilities.
• Prepare compelling proposals, quotations, and tender submissions in collaboration with the underwriting, actuarial, and Marketing teams.
• Drive conversion of qualified leads to closed deals, ensuring that monthly, quarterly, and annual new business premium (GWP) targets are met.
• Coordinate and deliver client presentations, pitches, and product demonstrations to key decision-makers and procurement committees.
• Negotiate terms and finalize contracts in liaison with internal stakeholders and the Legal & Compliance functions.

Market Development & Intelligence

• Research and identify new sectors, industries, and regions with potential for medical insurance growth.
• Monitor competitor activities, product features, and pricing strategies to support the company’s market positioning.
• Provide regular insights and recommendations to the Business Development Manager and GM Corporate New Business on emerging market opportunities and trends.
• Support strategic sales campaigns and sector-specific initiatives to penetrate underserved markets or product niches.

Client Engagement

• Maintain professional communication with prospective clients throughout the acquisition journey to enhance trust and confidence.
• Coordinate pre-onboarding documentation and ensure accurate capture of client requirements for smooth policy setup.
• Work closely with the other departments within Jubilee Health Insurance to ensure successful implementation of new schemes.
• Handover newly signed clients to the retention or account management team with complete documentation and background notes to ensure service continuity.

Relationship & Stakeholder Management

• Build and maintain strong working relationships with intermediaries such as brokers, consultants, and corporate HR/Finance leads involved in the procurement of medical insurance.
• Collaborate cross-functionally with internal teams to align on proposal quality and delivery timelines.
• Participate in networking events, industry forums, and corporate wellness activations to strengthen brand visibility and relationship networks.
• Represent the company professionally in all client interactions and uphold the brand’s reputation for excellence and integrity.

Reporting, Compliance & Documentation

• Maintain an accurate and updated sales pipeline.
• Submit weekly, monthly, and quarterly reports detailing business leads, proposals submitted, conversions, and lost opportunities with reasons.
• Ensure adherence to all internal controls, regulatory standards (IRA requirements), and company policies governing sales and client interactions.
• Maintain confidentiality and compliance with data protection, anti-bribery, and AML regulations.

Key Skills and Competencies

• Business Acumen
• Adaptability and Resilience
• Problem Solving
• Communication and Influencing
• Relationship Building
• Results Orientation

Academic Qualifications

• A Bachelor’s degree in a Business-related course
• Insurance Professional qualification
• Proficient in the use of Microsoft Office Suite and packages

Relevant Experience

• The ideal person should be well-versed with the Coast region, with a minimum of four (4) years’ experience in a similar role, a proven track record of successfully securing new medical insurance or corporate group business, and demonstrated expertise in responding to RFPs, negotiating contracts, and effectively managing diverse stakeholder relationships

How to Apply:

If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number and Position by 21st October 2025
Only shortlisted candidates will be contacted.

Finance Assistant at Jubilee Insurance

Job Ref. No: JLIL 343

Role Purpose

• The role holder will support the Finance Department in ensuring accurate financial recording, reconciliations, and reporting. The role involves assisting in credit control, premium reconciliation, asset management, and preparation of financial analyses to support effective decision-making. The role holder will ensure compliance with internal control policies, support financial integrity, and contribute to maintaining strong working relationships with internal and external stakeholders.

Main Responsibilities

Operational

• Perform regular reconciliations of bank accounts and ledger control accounts.
• Record and reconcile daily cash transactions, including receipts, disbursements, and bank transfers.
• Prepare and circulate daily cash flow cash flow forecasts to assist in managing the company’s liquidity needs.
• Prepare regular credit control reports, delinquency reports, and key performance indicators (KPIs) for management review.
• Identify and address delinquent accounts through proactive communication, follow-ups, and resolution of payment issues.
• Communicate with policyholders and intermediaries to resolve payment-related queries and concerns.
• Maintain positive relationships while ensuring adherence to credit control policies
• Monitor and manage outstanding premiums and premium reconciliation activities.
• Ensure timely collection of premiums from policyholders and intermediaries.
• Fully reconcile all reinsurance related ledgers and ensure proper balances are reported
• Fully reconcile all commission related ledgers and ensure they are fully supported
• Timely update and maintenance of the fixed asset register, ensuring proper monitoring of the acquisitions, tagging, depreciation and disposal.
• Reconciliation and update of policy loan accounts, statements and analyses of policy loan data.
• Detailed analysis of receivables and payables accounts within the general ledger
• Detailed analysis of commission ledgers and proper posting of all recoveries into Agents accounts.

 Corporate Governance

• Uphold the highest ethical standards and confidentiality in all financial dealings.
• Ensure compliance with International Financial Reporting Standards (IFRS), Insurance Regulatory Authority (IRA) requirements, and company financial policies.
• Maintain transparency and accountability in financial reporting.
• Support implementation of audit recommendations and continuous improvement of internal control systems.
• Participate in risk assessment initiatives, ensuring financial risks are identified, monitored, and mitigated.

People & Culture

• Cross-Functional Collaboration. Actively participate in cross-functional project teams to drive collaboration, innovation, and accountability across departments and the Group.
• Employee Collaboration Index. Participate in a minimum of 2 company projects per year with an 80% success rate and engage in at least 1 Group-wide project per year.
• Skills and Competency Development Index. 100% compliance with your training plan annually to support personal and professional growth, ensuring alignment with career paths and future challenges.
• Cultural Alignment Index (CAI). Attain the Company’s CAI target score by embedding Jubilee’s values (e.g., innovation, teamwork, excellence) into project execution and team dynamics.
• Conflict Resolution. Address interpersonal or project-related conflicts constructively, maintaining team morale and focus on shared goals.
• Resource Advocacy. Communicate needs (e.g., tools, training, support) to supervisors to ensure personal and teamsuccess

Key Competencies

• Analytical Thinking: Ability to interpret financial data and provide actionable insights.
• Integrity: Demonstrates honesty, transparency, and adherence to ethical standards.
• Communication: Clear and professional in both written and verbal communication.
• Teamwork: Collaborates effectively with colleagues and supports shared goals.
• Problem Solving: Approaches challenges with a logical, solution-oriented mindset.
• Accountability: Takes ownership of work and delivers results with minimal supervision.
• Adaptability: Demonstrates flexibility and resilience in dynamic business environments.

Academic Background & Relevant Qualifications

• Bachelor’s degree in Finance, Accounting, Business, or a related field.
• Professional accounting qualification (e.g., CPA, ACCA).
• Additional certification or coursework in Data Analytics or Financial Modelling will be an added advantage.
• Minimum of 1–2 years of relevant experience in finance and accounting roles.
• Experience in the insurance, financial services, or audit industry preferred.
• Hands-on experience in reconciliations, reporting, and credit control operations.
• Proven experience in working with cross-functional teams in a fast-paced environment.

How to Apply

If you are qualified and seeking an exciting new challenge, please apply via recruitment@jubileekenya.com quoting the Job Reference Number and Position by 17th October 2025. Only shortlisted candidates will be contacted.

Head of Customer Experience at Jubilee Insurance

Job Ref. No. JHL036

Role Purpose

The role holder will be responsible for championing and driving Jubilee’s Group Customer Experience (CX) strategy across all entities and markets. The role is central to embedding customer centricity as a cultural and strategic imperative focused on transforming how Jubilee delivers value to its customers at every touchpoint. The incumbent will lead the transformation journey toward a “One Jubilee” experience, ensuring world-class service standards, consistent delivery across regions, and the realization of Jubilee’s vision of customer obsession. This includes driving market intelligence, insight-led decision-making, and innovation that crystalizes Jubilee’s unique customer experience proposition.

Main Responsibilities
Strategy:

• Develop and implement a Group-wide customer experience strategy aligned with Jubilee’s goals and values.
• Define the vision and long-term objectives for customer experience improvement across all markets.
• Collaborate with senior management to ensure alignment with overall business strategies and the One Jubilee agenda.
• Champion the CX strategy by driving transformation initiatives, embedding customer-centricity across all touchpoints, and inspiring teams to live the Jubilee experience.
• Drive continuous assessment of customer needs to improve internal processes and support business growth througha  robust customer experience pathway.
• Balance customer needs with business requirements, presenting a compelling case for change management and process improvements.
• Ensure all business units deliver exceptional service and consistent experiences, exceeding customer expectations and creating brand ambassadors.

Leadership & Relationship Management:

• Build and develop strong and lasting relationships with existing customers, channel partners and all stakeholders ensuring business retention and a reduction in customer complaints and increase in customer compliments.
• Provide strong people leadership to Jubilee Insurance Service Centre and Contact Center and develop service excellence guidelines, training, and monitoring implementation of the set customer service excellence pathways.
• Chair the Jubilee Insurance Service Excellence Council meetings weekly to review and monitor on efficiency of business processes and service levels by Jubilee Insurance.
• Report to the Executive Committee and the Board on the Jubilee Insurance service excellence strategy and give monthly updates on customer service levels.

Customer-Centric Culture and Customer Advocacy:

• Promote a customer-centric mindset across all entities, departments, and levels of the organization.
• Foster a culture of continuous improvement by regularly collecting feedback and implementing changes based on customer insights.
• Conduct market research and customer surveys to gather feedback, understand customer needs, and identify pain points.
• Analyse customer data to derive actionable insights for enhancing the customer journey.
• Cultivate customer advocates who can provide testimonials, referrals, and positive reviews.
• Leverage satisfied customers to promote the Jubilee Group reputation.

Operations :

• Ensure all customer complaints and compliments are logged onto CRM and other relevant platforms and responded to within the agreed turnaround times (TATs).
• Continuously analyse customer feedback and provide strategic direction to improve Jubilee Insurance overall service ratings. Continuously survey the Voice of the Customer and act on feedback to improve the Jubilee Insurance Service Charter.
• Isolate and identify areas of customer service improvement and develop training requirements for the staff.
• Implement a robust feedback loop to close the loop on customer feedback.
• Continuous research of both global and local best practices in customer service delivery. Keep abreast with new developments in the industry and provide guidance and recommendations for appropriate improvements in line with the diverse and evolving customer service needs. 

Performance Metrics, Technology and Tools:

• Assess and implement technology solutions that enhance the customer experience, such as CRM systems, chatbots, and self-service portals.
• Ensure data security and privacy compliance in all customer interactions.
• Define key performance indicators (KPIs) for measuring customer experience and satisfaction.
• Regularly report on progress and make data-driven recommendations for improvements.

Regulatory Compliance:

• Stay informed about industry regulations and compliance requirements that impact customer interactions.
• Ensure that customer processes adhere to legal and ethical standards.

People & Culture:

• Inspire a service-driven mindset that aligns employees with Jubilee’s values of excellence, integrity, and care.
• Partner with the HR and Learning & Development teams to design customer experience training programs, equipping staff with the skills to deliver empathetic and impactful service.
• Promote inclusivity, recognition, and teamwork within the Customer Experience teams.
• Embed performance coaching, mentorship, and continuous feedback mechanisms that foster employee engagement and professional growth.
• Act as a culture ambassador, ensuring that the customer experience strategy complements Jubilee’s broader People & Culture initiatives.

Key Competencies

• Proven leadership in developing and implementing large-scale customer experience transformation initiatives.
• Strong analytical and critical thinking skills with a data-driven mindset.
• Excellent communication, relationship management, and stakeholder engagement skills.
• Proficiency in CRM systems, customer analytics tools, and digital experience platforms.
• Deep understanding of insurance and financial services operations, customer lifecycle management, and service design.
• Strategic thinker with the agility to adapt to changing customer expectations and market dynamics.

Qualifications & Relevant Experience

• Bachelor’s degree in Business Administration, Marketing, Commerce, or a related discipline from a recognized institution.
• Master’s degree in Strategic Management, Marketing, or Business Leadership will be a distinct advantage.
• Minimum of 10 years’ progressive experience in customer experience, service design, or customer operations, with at least 6 years in a senior leadership capacity, preferably within the insurance, financial services, or telecommunications sector.
• Demonstrated success in driving culture change, digital customer transformation, and process optimization across large organizations.
• Strong proficiency in Microsoft Office Suite and CRM tools.

How to Apply

If you are qualified and seeking an exciting new challenge, please apply via recruitment@jubileekenya.com quoting the Job Reference Number and Position by 17th October 2025. Only shortlisted candidates will be contacted.

Senior Software Quality Assurance Engineer (2) at Jubilee Insurance

Senior Software Quality Assurance Engineer (2)

Job Ref. No. JLIL339

Role Purpose

This role is critical in ensuring software quality through the design, execution, and delivery of both manual and automated tests. It involves early-stage testing of all applications prior to production deployment, effective communication of test issues to stakeholders, and active participation in tool selection and adoption. The engineer will develop and integrate custom automated test suites into test management systems, drive performance engineering, and ensure comprehensive test coverage and planning. As a technical leader, the ideal candidate will bring strong software development and testing expertise, mentor peers, and contribute to a culture of excellence and continuous improvement in product delivery.

Main Responsibilities
Strategy

• Define and drive test strategy across complex projects.
• Lead adoption of DevSecOps practices and optimize CI/CD pipelines for zero-touch deployment.
• Leverage AI and machine learning to enhance test efficiency and effectiveness.
• Contribute to the development and implementation of quality engineering best practices.
• Identify key system components suitable for automation and implement automation strategies.
• Influence product design and development through cross-functional collaboration.

Operational

• Own the full test lifecycle: planning, design, execution, and analysis.
• Design and execute test plans, scenarios, scripts, and procedures.
• Develop and maintain advanced test automation frameworks and tools.
• Conduct performance, security, API, and compatibility testing.
• Build and manage manual and automated test repositories and regression packs.
• Create test scripts from specifications and developer sessions.
• Execute and validate automated tests, including build verification (“smoke”) tests.
• Monitor scope changes and adjust test plans and resources accordingly.
• Track and report defects, manage issue resolution, and optimize test estimates.
• Evaluate system modifications and review documentation for accuracy and risk mitigation.
• Develop testing programs for database impacts, regression, usability, and error handling.
• Ensure infrastructure and data readiness for testing activities.
• Manage version control and configuration of test assets.
• Document test procedures to ensure replicability and compliance.
• Investigate product quality issues and ensure resolution per company and regulatory standards.
• Maintain bug resolution tracking and success metrics.

People and Culture

• Mentor and coach QA team members to grow technical excellence.
• Foster a culture of innovation, inclusion, and continuous improvement.
• Champion collaboration and knowledge sharing across BTS teams.
• Partner with developers and designers to enhance product quality.
• Provide clear, constructive feedback on usability and functionality.

Corporate Governance

• Ensure complete and accurate documentation of all test activities.
• Provide reliable task estimates and highlight dependencies to QA leadership.
• Support planning of test schedules, budgets, and resource allocation.
• Uphold internal quality standards and apply risk-based testing protocols.
• Maintain compliance with version control and configuration management policies.

Key Deliverables

• Develop and implement quality assurance strategies to enhance the software development lifecycle.
• Design, document, and execute test plans, scripts, and procedures for manual and API testing.
• Track, document, and report software defects using bug-tracking systems, ensuring timely resolution.
• Conduct functional, regression, compatibility, and usability testing across various environments.
• Provide feedback and recommendations on software usability, design, and functionality to development teams.
• Maintain accurate documentation of testing procedures and quality assurance metrics (e.g., defect densities, open defect counts).
• Investigate product quality issues and coordinate resolutions in line with regulatory and company standards.
• Monitor, report, and support risk management, problem logs, and continuous process improvements.
• Train, support, and mentor QA team members to ensure adherence to QA standards and methodologies.
• Support cross-functional collaboration by reporting status, raising risks, and ensuring alignment with project timelines.

Educational Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• ISTQB Certification (preferred).

Experience Requirements:

• Minimum 5 years of experience in manual testing within agile environments.
• Extensive experience in software testing and quality assurance.
• Hands-on experience in manual API testing using tools like Postman, Swagger, etc., including validation of
• endpoints, status codes, and response payloads.
• Proven experience with CI/CD pipelines and DevOps practices.
• Strong programming skills in Python, Java, C#.
• Expertise in test automation frameworks (e.g., Selenium, Cypress, TestNG).
• Deep understanding of performance testing and security testing tools and methodologies.

Skills & Competencies:

• Solid understanding of QA theory, SDLC, and lean/agile QA methodologies.
• Ability to analyse complex systems and identify potential issues.
• Excellent communication skills in English.
• Strong leadership and influencing skills.
• Enjoys collaborative work with cross-functional teams.
• Continuously learns and applies innovative testing approaches and best practices.
• Proactive and adaptable in changing circumstances.
• Willingness to share ideas and contribute to process improvement.

How to Apply

If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number and Position by 10th October 2025. Only shortlisted candidates will be contacted

System Analyst (2) at Jubilee Insurance

Job Ref. No: JLIL340

Role Purpose

• The role holder will be responsible for conducting in-depth system analysis to improve organizational operations, develop efficient workflows, and ensure robust system performance. This role will involve gathering and analyzing business requirements, designing system workflows, coding small-scale solutions, and supporting the implementation of system enhancements. The role demands strong technical expertise, including coding and scripting capabilities, as well as a keen understanding of business needs to bridge the gap between technical teams and business stakeholders.

Main Responsibilities

Strategy

• Develop and refine system analysis methodologies to align with the organization’s strategic goals.
• Research and recommend emerging technologies, focusing on software development frameworks and coding
• practices that can enhance business processes.
• Provide actionable insights on system performance metrics and propose innovative solutions to improve efficiency.
• Identify areas for automation and optimization within workflows, leveraging coding where necessary.

Operational

• Conduct in-depth analysis of business processes to define system requirements and identify areas for improvement.
• Collaborate with IT teams to design, test, and implement system solutions, ensuring alignment with business objectives.
• Develop workflow diagrams and models to visualize and improve end-to-end system functionality.
• Write, test, and deploy code or scripts for system enhancements, troubleshooting, and automation tasks.
• Continuously monitor system performance and proactively address bugs or inefficiencies through updates or coding fixes.
• Assist with system integrations and ensure smooth data exchange between platforms using APIs and other integration tools.
• Prepare user manuals and technical documentation, including system workflows and coding references.
• Facilitate training for end-users to ensure effective adoption of new systems or enhancements.

 Corporate Governance

• Ensure all systems and processes comply with data protection regulations, industry standards, and organizational policies.
• Regularly review system policies to ensure they meet evolving legal and regulatory requirements.
• Participate in internal audits to verify adherence to governance frameworks and identify areas for improvement.
• Collaborate with compliance and risk teams to mitigate potential vulnerabilities in code or system design.

Culture

• Foster a collaborative and inclusive culture by promoting open communication and knowledge sharing among teams.
• Act as a cultural ambassador by advocating for organizational values and aligning system solutions with these values.
• Promote a culture of innovation and continuous learning, encouraging the adoption of advanced coding techniques and frameworks.
• Build strong relationships across departments to break down silos and create a culture of trust and cooperation.
• Contribute to creating a positive work environment by supporting diversity, equity, and inclusion initiatives in all system-related projects.

Key Competencies

• Coding Skills. Ability to write, test, and debug code for system enhancements and automation.
• Analytical Expertise. Proficiency in breaking down complex problems and proposing data-driven solutions.
• Business Acumen. Understanding of how technical systems impact business operations and outcomes.
• Project Management. Skilled in managing time and resources to meet project deadlines.
• Continuous Learning. Commitment to staying updated on evolving coding practices and system trends.

Academic Background & Relevant Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Systems, Software Engineering, or a related field.
• Certifications in programming and systems-related domains (e.g., OCP Java, Microsoft Azure, AWS, Agile certifications) will be an added advantage.
• Minimum of 2-5 years of experience in system analysis or a related field.
• Proven experience in coding and scripting for system enhancements and workflow automation.
• Familiarity with system workflows and process optimization techniques.

How to Apply

If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number and Position by 10th October 2025. Only shortlisted candidates will be contacted

Senior Integrations Engineer (2) at Jubilee Insurance

Job Ref. No. JLIL341

Role Purpose

• The Senior Integrations Engineer will lead the design, development, and implementation of enterprise integration solutions that connect critical business systems. This role focuses on building scalable, secure, and resilient integration architectures using cloud-native technologies, containerization, and DevSecOps practices.

Main Responsibilities

Strategy:

• Collaborate with stakeholders to align integration strategies with business objectives.
• Evaluate and adopt emerging technologies to enhance efficiency and competitiveness.
• Contribute to IT roadmaps and digital transformation initiatives.

Operational:

Integration Architecture & Design

• Design scalable, cloud-native integration solutions.
• Establish integration patterns, standards, and best practices.
• Develop event-driven architectures and APIs for seamless interoperability.
• Collaborate with solution architects to design integration solutions that balance functionality, performance, scalability, and security.

Development & Implementation

• Develop integration solutions using cloud platforms (AWS, Azure, GCP), containerization (Docker), orchestration tools (Kubernetes), and modern integration frameworks.
• Develop RESTful APIs, event-driven integrations, and microservices-based solutions.
• Create reusable integration components and connectors to accelerate development and ensure consistency

Corporate Governance:

• Ensure compliance with data privacy laws and industry regulations.
• Implement robust security measures for integration systems.
• Manage vendor relationships and service level agreements.
• Facilitate end-user training and promote policy adherence.

Key Competencies

• Strong architectural thinking with the ability to design scalable, resilient integration solutions.
• Excellent problem-solving skills and attention to detail.
• Ability to balance technical excellence with business requirements and constraints.
• Strong communication skills and ability to explain complex technical concepts to non-technical stakeholders.
• Self-motivated with the ability to work independently and as part of a team. 6. Continuous learner who stays current with emerging technologies and industry trends.

Qualifications

• BSc. Computer Science/Software Engineering/IT. A master’s degree in technology or Business-related courses is an added advantage.
• Cloud certifications (AWS, Azure, or GCP).
• Kubernetes certifications (CKA, CKAD, or CKS).
• Relevant integration platform certifications.

Relevant Experience

• 5+ years of experience in designing, implementing, and managing mission critical integration systems in a highly digitized environment, with at least 3 years focusing on cloud native integrations.
• Demonstrated experience with containerization technologies (Docker) and orchestration platforms (Kubernetes).
• Proven experience implementing and maintaining CI/CD pipelines for integration components.
• Experience designing and implementing RESTful APIs and microservices architectures.
• Experience with cloud platforms (AWS, Azure, GCP) and their integration services.
• Track record of implementing DevSecOps practices in integration projects.
• Experience with monitoring and observability tools (Prometheus, Grafana, ELK, etc.).
• Experience with infrastructure-as-code and configuration management tools.
• Demonstrated ability to mentor junior developers and share knowledge effectively.
• Experience leading complex integration projects from conception to delivery.

How to Apply

If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number and Position by 10th October 2025. Only shortlisted candidates will be contacted

Customer Experience Officer – Branch Administrator at Jubilee Insurance

Customer Experience Officer – Branch Administrator

Job Ref. No. JAML059

Role Purpose

The role holder will serve as the primary point of contact for visitors, clients, and employees, playing a critical role in shaping the overall customer experience. This position is essential in fostering a positive and welcoming environment across all touchpoints, ensuring that every interaction reflects the company’s core values and commitment to delivering exceptional customer service.

Main Responsibilities

Client Interaction and Support:

• Serve as the first point of contact at the branch, efficiently managing client inquiries, complaints, and service requests.
• Utilize Customer Experience (CX) CRM tools for tracking, reporting, and ensuring seamless client interactions.
• Provide comprehensive information about JAML services, guiding clients as needed to ensure their needs are met effectively.
• Maintain and regularly update client records, ensuring the highest level of data accuracy and integrity.
• Implement and monitor customer engagement, loyalty, and retention programs to enhance client satisfaction and foster long-term relationships.
• Oversee the management and presentation of customer experience reporting dashboards to provide insights into client interactions and service levels.

Operational Support:

• Collaborate with cross-functional teams and departments to address and resolve complex client issues, ensuring timely and satisfactory outcomes.
• Support the rollout and execution of new client service initiatives at the Branch, contributing to the continuous improvement of client services.

Administrative Duties:

• Manage daily administrative responsibilities, including scheduling meetings, overseeing document management, and preparing routine reports.
• Ensure the efficient operation of the office by coordinating tasks and facilitating communication between departments as needed.

Skills Required

• Excellent interpersonal and communication skills.
• Strong problem-solving abilities and a customer-oriented mindset.
• Organizational skills with attention to detail.
• Basic understanding of financial products and services.
• CRM experience in handling customer queries.
• Proven experience in sales, especially in telesales or customer service.

Key Competencies

• Strategic thinking and decision-making abilities.
• Strong problem-solving and analytical skills.
• Effective communication and interpersonal skills.
• Results-oriented mindset with a focus on delivering quality outcomes.

Qualifications

• Degree in Business Administration, Customer Experience, or a related field.

Relevant Experience

• Minimum of 2-3 years of experience in customer service, preferably within the asset management sector.

How to Apply

If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number and Position by 13th October 2025. Only shortlisted candidates will be contacted

Human Resource Business Partner at Jubilee Insurance

Role Purpose

• The Human Resource Business Partner (HRBP) serves as a strategic advisor and trusted partner to the CEO and leadership team, driving the people agenda to support business objectives. This role is responsible for aligning human capital strategies with the company’s vision, fostering a highperformance culture, and leading key HR initiatives across talent management, organizational development, performance, employee engagement, and change management. The HRBP plays a critical role in shaping the organization’s culture, enabling growth through people, and ensuring HR policies and practices are effectively implemented and compliant with labour laws.

Main Responsibilities

• Strategic HR Leadership
• Business Alignment: Align HR strategies with business objectives to support organizational growth and effectiveness.
• Workforce Planning: Develop and implement strategic workforce plans to meet current and future business needs.
• Change Management: Lead and manage change initiatives to ensure smooth transitions and minimal disruption.
• HR Metrics and Analysis: Use HR analytics to inform strategic decisions and measure the impact of HR initiatives.

Talent Management Strategy: 

• Develop and execute talent management strategies to attract, retain, and develop top talent.

Stakeholder Management: 

• Build strong relationships with senior leaders and stakeholders to ensure HR initiatives align with business priorities.

Operational

• Recruitment and Onboarding: Manage end-to-end recruitment processes, including job postings, candidate selection, and onboarding.
• Employee Relations: Address employee grievances, mediate disputes, and promote a harmonious workplace environment.
• Performance Management: Implement and oversee performance appraisal systems to ensure effective employee evaluations.
• Training and Development: Identify training needs, develop training programs, and facilitate professional development opportunities for employees.
• Compensation and Benefits: Oversee payroll processing, manage employee benefits programs, and ensure competitive compensation structures.
• HR Policy Implementation: Develop, update, and enforce HR policies and procedures in compliance with legal standards.
• Attendance and Leave Management: Monitor employee attendance, manage leave records, and ensure accurate reporting.
• Employee Records Management: Maintain and update employee records, ensuring data accuracy and confidentiality.
• Compliance and Reporting: Ensure compliance with labour laws and regulations and prepare HR reports for management review.
• Employee Engagement: Develop and implement employee engagement initiatives to enhance job satisfaction and retention.
• Talent, Recruitment & Organization Design (OD) Alignment
• Ensure the OD for the function is aligned and effective; assess and advise on gaps regularly
• Develop manpower plan for the Business Unit.
• Managing development and implementation of the Human Resource Plan.
• Present to the Head of HR the recruitment needs of the function and communicate all intended promotions and staff movement.
• Ensure suitable and cost-effective recruitment and retention strategies exist that comply with Company policies and HR related legislation.
• Assess the talent pipeline for the function and develop succession plans.
• Keep abreast of the talent pool to be able to facilitate cross-functional and inter-country moves.
• Manage the end to end on boarding process for new recruits; ensuring best practice are adhered to.
• Maintain a high standard of professional recruitment practice for all positions.

Performance Management

• Oversee the integrity of the Performance Management process and prepare quarterly reports for the assigned unit and ensure alignment to defined Group Performance benchmark
• Guide the goal setting process for the function and individual goals setting to ensure alignment with strategic objective, giving feedback throughout the Performance Management cycle.
• Managing of PIPs, probation, and staff confirmation
• Partner with business lines to identify core business skills and implement agreed strategies to ensure that employees are adequately and continuously up skilled to match the skills requirements
• Link the performance management outcomes with reward by ensuring that devolved pay principles are applied.
• Ensure Performance improvement intervention and consequence management is put in place where required.

Employee Relations

• Challenging and provoking business leaders on employee engagement by addressing resulting people issues.
• Responsible for management of disciplinary processes, ensuring compliance with the labor laws and

Company’s Policy within the Business Unit

• Ensure line managers are kept informed of changes to the interpretation and application of disciplinary procedures necessitated by Labor Court decisions.
• When necessary, conduct field visits to the Branches offices to review HR procedures & support staff needs.
• Leading in the implementation and service delivery in benefits management, employee welfare, leave management and exit management in line with policies, processes, and procedures.
• Assist in the Development and maintain HR record management ensuring security of information.
• Ensure all issues raised through the representatives and staff in general are actioned.
• Develop an Action plan emanating from the Employee Satisfaction Survey and advise the leadership on follow through of the Action plans.

Corporate Governance

• Policy Development: Assist in the formulation and review of HR policies to align with corporate governance standards.
• Regulatory Compliance: Ensure HR practices comply with local labour laws and regulatory requirements.
• Ethics and Integrity: Promote a culture of ethics, integrity, and compliance within the organization.
• Audit Support: Assist in internal and external audits related to HR processes and documentation.
• Risk Management: Identify HR-related risks and implement measures to mitigate them.
• Documentation: Maintain accurate documentation for all HR processes and policies.
• Board Reporting: Prepare HR reports and presentations for board meetings and executive reviews.
• Stakeholder Communication: Maintain transparent communication with stakeholders regarding HR policies and practices.

Leadership & Culture

• Building the team capabilities and ensuring adequate succession planning within the department
• Fostering a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment.
• Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.
• To provide the much-needed transformational leadership to meet and surpass the expectations of stakeholders.
• Set performance targets and objectives, monitor progress, and ensure timely completion of activities.
• Conduct regular team meetings and training sessions to enhance skills and knowledge related to claims handling and industry trends.
• Building relevant departmental capacity to deliver on strategy by leading, guiding, directing, and evaluating the work of the team.
• HR Metrics & Reporting
• Track key HR indicators.
• Diversity, Equity, Inclusion, and Belonging
• Prepare monthly and quarterly HR reports for the Management highlighting trends and interventions.
• Provide insights and recommendations on strategic workforce initiatives based on analytics.

Key Competencies

• Business Acumen: A deep understanding of the life and health insurance industry, including its business operations, key performance indicators, and competitive landscape. This enables the HR
• Business Partner to align HR strategies with the organization’s business goals effectively.
• Strategic Thinking: The ability to think strategically and contribute to the development and implementation of HR strategies that support the long-term success of the Company.
• Relationship Management: Excellent interpersonal and communication skills to build and maintain strong relationships with business leaders, managers, and employees, fostering a collaborative HRbusiness partnership.
• Change Management: Proficiency in managing organizational change, including mergers, acquisitions, restructuring, and process improvements, while ensuring employee engagement and smooth transitions.
• Talent Management: Expertise in talent acquisition, development, and retention strategies to attract and nurture top talent.
• Employee Relations: Knowledge of labour laws, employee grievances, conflict resolution, and effective communication to maintain a positive work environment.
• Data-Driven Decision Making: Utilizing HR analytics and metrics to gather insights and make informed decisions related to workforce planning and HR initiatives.

Academic & Professional Qualifications

• Bachelor’s Degree in Human Resources, Business Administration, or a related field.
• A Master’s degree is an added advantage.
• CHRP Qualification or a Higher Diploma.
• Hold a valid and active practicing HR Practicing Certificate.

Relevant Experience

• The ideal candidate will have a minimum of eight (8) years of progressive experience in human resources including at least three (3) years in a strategic HR Business Partner or HR leadership role.
• They will possess in-depth knowledge of Kenyan labour laws, HR best practices, and emergingtrends, along with a proven ability to build strong relationships with senior leaders and influence strategic decision-making.
• Demonstrated experience in culture transformation, organizational development, and leadership development is essential.
• The candidate should also have exposure to HRIS systems, data analytics, and digital HR tools.
• Experience in the insurance or financial services sector will be an added advantage.

How to Apply:

If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number and Position by 2nd September 2025.

Intern- Human Resources

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How to Apply

If you are qualified and seeking an exciting new challenge, please apply via recruitment@jubileekenya.com quoting the Job Reference Number and Position before the Application Deadline

Only shortlisted candidates will be contacted.

Project Management Officer at Jubilee Insurance

Role Purpose

• The role holder is responsible for overseeing and managing the successful execution of technology projects related to the Company. The role involves developing and implementing project strategies, ensuring operational efficiency, maintaining compliance with regulatory requirements, fostering a culture of leadership and collaboration and delivering key outcomes. The role holder will play a crucial role in driving the growth and success of the organization’s strategic initiatives.

Main Responsibilities

Strategy

• Work closely with the Head of Strategy & Special Projects and executive leadership to develop and refine the project management department’s strategic goals and objectives.
• Identify and prioritize projects based on strategic importance and resource availability.
• Oversee the portfolio of projects, ensuring alignment with business goals and strategic initiatives.
• Monitor industry trends and best practices in project management to continually improve processes.
• Drive innovation in project management methodologies to enhance efficiency and effectiveness.

Operational

• Lead the planning and execution of projects, ensuring they are delivered on time, within scope, and within budget. Lead the end-to-end project management process.
• Define key performance indicators (KPIs) and metrics to track the effectiveness of strategic initiatives and projects. Define project scopes, objectives, and success criteria in collaboration with relevant stakeholders.
• Develop comprehensive project plans, including timelines, resource allocation, and risk management strategies. Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Monitor project progress, identify potential roadblocks, and implement corrective actions as needed.
• Collaborate with cross-functional teams to define project scope, objectives, and deliverables.
• Conduct risk assessments and develop mitigation strategies to address potential project challenges.
• Regularly communicate project status, updates, and progress to stakeholders and executive leadership.
• Build and maintain strong relationships with internal stakeholders, including department heads.
• Establish project governance frameworks, including roles and responsibilities, decisionmaking structures, and escalation paths.
• Provide regular project status updates, performance reports, and risk assessments to executive leadership and relevant stakeholders.
• Ensure that projects are executed in accordance with company policies, industry regulations, and best practices.
• Monitor and report on the progress of projects against established KPIs, making adjustments as needed to achieve desired outcomes. Conduct regular audits and reviews to ensure project management standards are met.
• Provide actionable recommendations based on data-driven insights to drive business growth.
• Generate actionable insights and recommendations to drive business growth and enhance operational efficiency.

Corporate Governance

• Compliance: Stay updated on health insurance, industry regulations, compliance requirements, and best practices.
• Adherence to the laws and regulations of Kenya, the policies and regulations within the health insurance industry and all internal company policies and procedures.
• Ensuring compliance with applicable statutory and regulatory requirements and establishing mitigation measures against emerging business risks.
• Implement effective risk management strategies, including appropriate internal controls, to mitigate operational, financial, and regulatory risks.

Leadership & Culture

• To provide the much-needed transformational leadership to meet and surpass the expectations of stakeholders.
• Provide leadership to the team and build know-how and knowledge sharing to create efficiencies and synergies.
• Building relevant departmental capacity to deliver on the project management’s strategy by leading, guiding, directing, and evaluating the work of the team.
• Fostering a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment for attracting, retaining, and motivating employees.
• Conduct regular team meetings and training sessions to enhance skills and knowledge related to project management.

Key Competencies

• Strategic thinking and decision-making abilities.
• Strong problem-solving and analytical skills.
• Effective communication and interpersonal skills.
• Results-oriented mindset with a focus on delivering quality outcomes.
• Proficiency in IT tools and systems relevant to project management (e.g., Microsoft Project, Jira, or Trello).
• Strong stakeholder management skills and the ability to perform effectively under high-pressure situations.
• Strong demonstrable project management skills.

Academic & Professional Qualifications

• Bachelor’s Degree in Project Management, Information Technology, Computer Science, Software Engineering, or a related field. A Master’s degree in a relevant discipline is an advantage.
• Project Management Certification (e.g., PMP, PRINCE2, or Agile Certified Practitioner) is mandatory.
• IT-specific certifications such as ITIL Foundation, Certified ScrumMaster (CSM), or CompTIA Project+ are highly desirable.
• Demonstrated competency in IT, including proficiency in project management software (e.g., Jira, Trello, Microsoft Project), understanding of IT infrastructure (e.g., cloud computing, network systems), and familiarity with software development lifecycles (SDLC) and IT security principles.

Relevant Experience

• The ideal candidate will have a minimum of eight (8) years of experience, including at least four (4) years leading IT-related projects within the financial services or healthcare sectors. They should demonstrate a strong track record of successfully delivering complex initiatives such as software development, system integrations, cloud migrations, and cybersecurity implementations. Proficiency in IT project management tools—such as Jira, Confluence, and MS Project—and a solid understanding of Agile and Scrum methodologies are essential. Familiarity with financial systems, including portfolio management software, trading platforms, or risk management tools, is highly desirable, particularly in the context of technical implementation. Additionally, the role requires experience in managing cross-functional IT teams and collaborating with external vendors or service providers to deliver effective and scalable IT solutions

How to Apply

If you are an experienced project management professional with a strong track record of delivering results in complex and regulated environments, we invite you to submit your detailed CV and cover letter to Recruitment@jubileekenya.com, quoting the Job Reference Number and position title in the subject line, by 31st August 2025. Only shortlisted candidates will be contacted. Canvassing will lead to automatic disqualification.

Assistant Manager – Systems Analyst at Jubilee Insurance

Job Ref. No. JLIL333

Role Purpose

• The Assistant Manager – Systems Analyst is a pivotal technical and supervisory role responsible for analysing, optimizing, and supporting systems that underpin insurance operations. This position ensures that all systems (e.g., claims, billing) meet business requirements, enhance operational efficiency, and improve customer experience.

Main Responsibilities

System Analysis and Support

• System Analysis Leadership: Conduct detailed analysis of business applications (e.g., claims systems, CRM, SAP) to ensure alignment with Jubilee Health Insurance’s needs.
• Solution Design: Develop system specifications and workflows, achieving a 90% implementation success rate within project timelines.
• Requirements Gathering: Collaborate with health insurance stakeholders to gather and document requirements, delivering solutions that meet 95% of identified needs.
• Troubleshooting: Diagnose and resolve complex system issues (e.g., integration errors, performance lags), reducing downtime.
• Documentation: Maintain comprehensive system documentation, ensuring 100% traceability for audits and enhancements.

System Optimization and Enhancement

• Performance Evaluation: Assess system performance metrics (e.g., processing speed, error rates), delivering monthly optimization reports to the Senior Manager – Short Term Applications with actionable insights.
• Integration Support: Facilitate the integration of health insurance systems with enterprise platforms (e.g., ERP, payment gateways), enabling seamless data flow across subsidiaries.
• Enhancement Implementation: Support the deployment of system upgrades and customizations (e.g., new features, dashboards).
• Process Optimization: Enhance system-supported processes (e.g., claims adjudication, billing), reducing cycle times.
• Scalability Planning: Ensure system designs support a 30% increase in claims volume.

Innovation and System Improvement

• Technology Innovation: Recommend innovative system enhancements (e.g., real-time claims tracking, AIdriven insights).
• Automation Support: Assist in automating system workflows (e.g., claims approvals), achieving a 20% reduction in manual efforts.
• Futureproofing: Evaluate emerging technologies (e.g., cloud solutions, telemedicine integration), proposing solutions that reduce technical debt.
• Prototyping: Develop and test system prototypes, achieving a 15% reduction in defects during development phases.
• Continuous Improvement: Drive ongoing system optimization, delivering a 10% annual improvement in performance and usability

Corporate Governance, Compliance, and Risk Management

• Policy and Regulatory Alignment: Ensure systems analysis processes adhere to corporate governance policies and comply with relevant regulations (e.g., GDPR, HIPAA), by implementing and monitoring IT standards and data management protocols.
• Data Governance and Integrity: Oversee data governance frameworks to maintain data security, integrity, and ethical usage, ensuring systems align with organizational values and regulatory requirements.
• Risk Identification and Mitigation: Conduct risk assessments for IT systems to identify vulnerabilities or potential disruptions, recommending and implementing mitigation strategies to ensure operational stability.
• Compliance Audits and Documentation: Maintain accurate records of system configurations and changes to support compliance audits, ensuring adherence to internal policies and external regulations.
• Stakeholder Transparency: Act as a liaison between IT teams and management, reporting on system performance and project alignment with strategic goals to ensure accountability and informed decision-making.
• Incident and Change Management: Support incident response plans for system failures or security breaches and oversee risk-assessed system changes to minimize downtime and ensure robust recovery processes.
• Team Compliance and Risk Training: Facilitate training for systems analysts on compliance obligations and risk management practices, promoting awareness of data protection, cybersecurity, and ethical system design standards.

Performance Monitoring and Reporting

• System Metrics: Monitor and report on key system KPIs (e.g., uptime, transaction speed), delivering monthly updates to the Senior Manager – Short Term Applications.
• Issue Resolution: Track and resolve system incidents, maintaining a 90% resolution rate within SLA timelines.
• Process Metrics: Measure and report on process improvements enabled by systems, targeting a 10% efficiency gain annually.
• Compliance Tracking: Ensure 100% adherence to governance and regulatory requirements, reporting compliance status quarterly.
• Continuous Improvement: Recommend system enhancements based on performance data and user feedback, contributing to a 5% annual improvement in functionality.

Key Deliverables

• System Compliance Reports: Deliver regular reports documenting adherence to regulatory standards (e.g., GDPR, HIPAA) and internal governance policies, detailing system configurations, updates, and audit outcomes to ensure compliance and transparency.
• Risk Assessment Framework: Develop and maintain a risk assessment framework for IT systems, identifying vulnerabilities, potential disruptions, and mitigation strategies, with actionable recommendations to enhance system security and stability.
• Data Governance Guidelines: Create and update data governance guidelines to ensure data integrity, security, and ethical usage across systems, aligning with organizational policies and regulatory requirements.
• System Performance Dashboards: Produce dashboards or reports tracking system performance metrics, project progress, and alignment with strategic objectives, providing stakeholders with clear insights for decisionmaking.
• Incident Response Plan: Develop and deliver an incident response plan for system failures or security breaches, including recovery procedures and preventive measures to minimize future risks and ensure operational continuity.
• Training Program Materials: Design and deliver training materials for systems analysts, covering compliance obligations, risk management practices, and ethical system design, to ensure team-wide adherence to standards.
• Change Management Protocols: Establish and document change management protocols for system updates or upgrades, including risk assessments and testing procedures, to ensure seamless implementation and minimal operational impact.

Key Competencies

• Analytical Thinking: Strong ability to dissect complex systems and deliver actionable insights.
• Problem-Solving: Capacity to resolve system challenges efficiently.
• Collaboration: Skill in working with diverse teams to achieve shared objectives.
• Communication: Ability to convey technical analysis to non-technical stakeholders clearly.
• Ethical Integrity: Commitment to transparency, compliance, and ethical practices.
• Leadership Potential: Capacity to mentor and coordinate a small team effectively.

Academic Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business Analysis, or a related field from a recognized institution.
• Professional certifications such as Certified Business Analysis Professional (CBAP), ITIL Foundation, PMI-PBA or SAP certification are an advantage.

Relevant Experience

• Professional Experience: 4+ years in system analysis, business analysis, or a related role, with experience in supervisory or coordination tasks.
• Industry Exposure: Proven track record in insurance, financial services, or health-related sectors, ideally with health insurance systems and Acrisure modules.
• Analysis Expertise: Experience analysing systems supporting 500K+ claims or significant operational impact.
• Team Support: History of mentoring or coordinating junior team members in technical projects.
• Regulatory Awareness: Familiarity with ensuring system compliance in a regulated, multi-country environment.

How to Apply:

If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number and Position by 25th August 2025. Only shortlisted candidates will be contacted

Customer Experience Intern

Job Ref. No. JAML050

Role Purpose

• The Customer Experience Intern is responsible for supporting the delivery of exceptional client experiences by assisting in client inquiry resolution, engagement initiatives, and feedback analysis to enhance client satisfaction and loyalty. This role focuses on supporting client onboarding, documenting interactions, and contributing to process improvements to strengthen JAML’s client-centric culture. The intern will gain practical experience in client relationship management and contribute to positioning JAML as a leader in wealth and institutional management solutions. This position reports to the Customer Experience Manager and works closely with the Customer Experience, Business Development, and Portfolio Management teams.

Key Responsibilities:

Strategic and Business Development Functions:

Client Engagement and Support

• Assist in responding to client inquiries regarding investment products, account management, and service processes, ensuring timely and accurate support.
• Support the execution of client engagement initiatives, including onboarding sessions, product updates, and feedback surveys, to enhance client satisfaction.
• Collaborate with Business Development and Portfolio Management teams to ensure seamless client experiences during onboarding and ongoing interactions.

Documentation and Feedback Management

• Document client interactions and feedback using CRM systems (e.g., Salesforce) to maintain accurate records for audit and follow-up purposes.
• Assist in resolving client issues and managing suspense accounts under supervision to uphold service quality.
• Support the preparation of client communication materials, such as product guides or newsletters, to promote engagement.

Process Improvement and Analysis

• Analyze client feedback to identify trends and opportunities for improving customer experience and service delivery.
• Contribute to process improvement initiatives by providing insights from client interactions and supporting the implementation of digital tools.
• Assist in streamlining client interaction workflows to enhance operational efficiency.

Compliance and Governance

• Ensure all client interactions and documentation comply with relevant regulatory frameworks (Capital
• Markets Authority, Data Protection Act) and internal audit standards.
• Maintain accurate and comprehensive records of client engagement activities to meet audit, reporting, and quality assurance requirements.

Key Competencies:

• Client-Centric Focus: Strong commitment to delivering exceptional client experiences and building trust.
• Communication Skills: Excellent written and verbal communication skills for engaging clients and collaborating with teams.
• Analytical Thinking: Ability to analyze client feedback and identify actionable insights for improvement.
• Attention to Detail: Precision in documenting interactions and ensuring compliance with procedures.
• Stakeholder Collaboration: Proven ability to work effectively with cross-functional teams to achieve customer experience objectives.
• Adaptability: Eagerness to learn and adapt to new tools, processes, and industry trends. 
• Ethical Conduct: High standards of integrity, confidentiality, and professionalism in handling client data and interactions.

Education Requirements:

• Bachelor’s Degree in Business Administration, Finance, Marketing, Customer Service, or a related field from a recognized university.
• Coursework or certifications in Customer Service, Finance, or Investment Management is an added advantage.

Relevant Experience:

• 6-months of work experience required; previous internships, volunteer work, or projects in customer service, financial services, or client engagement is a plus.
• Familiarity with CRM systems (e.g., Salesforce) and Microsoft Office (Excel, Word, PowerPoint) is desirable.
• Exposure to financial services, insurance, or asset management sectors through coursework or projects is an advantage

How to Apply

If you are qualified and seeking an exciting new challenge, please apply via recruitment@jubileekenya.com quoting the Job Reference Number and Position by 25th May 2025. Only shortlisted candidates will be contacted.